Frequently getting booted from Securemote VPN-1 Connection
- by Nick L.
I connect to my office's network remotely through the Checkpoint SecuRemote E75 (R75) VPN application, but recently it's been causing me a lot of issues when connecting from home. I connect through a WRT54GL router running DD-WRT v24 firmware, so I have no clue if that affects anything. I took a dump of the logs for Checkpoint and here are the messages that populate when I get booted but I have no clue how to decipher them and my IT department is completely clueless in terms of resolving the situation. I'm thinking the router is blocking the keep alive connection or something along those lines, but I have no idea how to fix the problem.
[ 2388 2932][30 Aug 22:47:49][TR_OFFICE_MODE]
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to
the enc domain
[ 2388 2932][30 Aug 22:47:50][TR_EVENTS] TR_EVENTS::Raise: Running registered cb...
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInfSendAsynchronic: __start__
22:47:50.606
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInf::TrComInfSendAsynchronic:
Acquiring mutex
[ 2388 2932][30 Aug 22:47:50][messaging] messaging::send_all: Sending Message {{ 2 }}
, len 185
[ 2388 2932][30 Aug 22:47:50][tcpserver] TcpMultiPipe::pipe_if_send: Message (193
bytes) written successfully to socket 0x224
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInf::TrComInfSendAsynchronic:
Released mutex
[ 2388 2932][30 Aug 22:47:50][TrComInf] TrComInf::TrComInfSendAsynchronic: __end__
22:47:50.606. Total time - 0 milliseconds
[ 2388 2932][30 Aug 22:47:50][TR_SRV2CL] TR_SRV2CL::SendNotification: Successfully
sent notification of type TR_NOTIFICATION_TRAFFIC_IDLE
[ 2388 2932][30 Aug 22:47:50][vna] vna_trap: received VNA_TRAP_FORWARD_PACKET
[ 2388 2932][30 Aug 22:47:50][vna] vna_traffic_fwd_do : forwarding packet with 98 bytes
[ 2388 2932][30 Aug 22:47:50][TR_OFFICE_MODE] TrOfficeMode::OmSendIpFrameCB: Packet to
destination 192.168.162.15 of protocol 17
[ 2388 2932][30 Aug 22:47:50][TR_OFFICE_MODE]
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to
the enc domain
[ 2388 2932][30 Aug 22:47:51][vna] vna_trap: received VNA_TRAP_FORWARD_PACKET
[ 2388 2932][30 Aug 22:47:51][vna] vna_traffic_fwd_do : forwarding packet with 98 bytes
[ 2388 2932][30 Aug 22:47:51][TR_OFFICE_MODE] TrOfficeMode::OmSendIpFrameCB: Packet to
destination 192.168.162.15 of protocol 17
[ 2388 2932][30 Aug 22:47:51][TR_OFFICE_MODE]
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to
the enc domain
[ 2388 2392][30 Aug 22:47:52][TracService] service_ctrl_ex: Called with ctrl_code 14
[ 2388 2392][30 Aug 22:47:52][TracService] service_ctrl_ex: System got
SERVICE_CONTROL_SESSIONCHANGE message event type 4 session 2
[ 2388 2392][30 Aug 22:47:52][TracService] service_ctrl_ex: Console/remote disconnect
has occured in session 2
[ 2388 2932][30 Aug 22:47:52][vna] vna_trap: received VNA_TRAP_FORWARD_PACKET
[ 2388 2932][30 Aug 22:47:52][vna] vna_traffic_fwd_do : forwarding packet with 98 bytes
[ 2388 2932][30 Aug 22:47:52][TR_OFFICE_MODE] TrOfficeMode::OmSendIpFrameCB: Packet to
destination 192.168.162.15 of protocol 17
[ 2388 2932][30 Aug 22:47:52][TR_OFFICE_MODE]
TR_OFFICE_MODE::TrOfficeMode::OmSendIpFrameCB: Not sending packet because it's not to
the enc domain
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] TR_CONN_MANAGER::ConnEnum: Returning
connection at position 1
[ 2388 2932][30 Aug 22:47:52][TR_EVENTS] TR_EVENTS::Raise: Running registered cb...
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] TR_CONN_MANAGER::ConnEventMainHandler:
no gw handle
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER] TR_CONN_MANAGER::ConnEventMainHandler:
Current connection state is TR_CONN_STATE_CONNECTED. Receiving event of type
CONN_EVENT_SYSTEM_SESSION_LOGOFF. Connection handle = 1. System state:
TR_SYSTEM_STATE_RUNNING
[ 2388 2932][30 Aug 22:47:52][CONFIG_MANAGER] suspend_tunnel_while_locked return value
false, because it is Default variable. Scope: site 12.43.159.10, gw NULL ,user USER
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER]
TR_CONN_MANAGER::ConnEventConnectedHandler: no gw handle
[ 2388 2932][30 Aug 22:47:52][TR_CONN_MANAGER]
TR_CONN_MANAGER::ConnEventConnectedHandler: receive session logoff event while
connected. cancelling connection
Thanks all. :)