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• Vacancy Tracking Algorithm implementation in C++

  - by Dave

  I'm trying to use the vacancy tracking algorithm to perform transposition of multidimensional arrays in C++. The arrays come as void pointers so I'm using address manipulation to perform the copies. Basically, there is an algorithm that starts with an offset and works its way through the whole 1-d representation of the array like swiss cheese, knocking out other offsets until it gets back to the original one. Then, you have to start at the next, untouched offset and do it again. You repeat until all offsets have been touched. Right now, I'm using a std::set to just fill up all possible offsets (0 up to the multiplicative fold of the dimensions of the array). Then, as I go through the algorithm, I erase from the set. I figure this would be fastest because I need to randomly access offsets in the tree/set and delete them. Then I need to quickly find the next untouched/undeleted offset. First of all, filling up the set is very slow and it seems like there must be a better way. It's individually calling new[] for every insert. So if I have 5 million offsets, there's 5 million news, plus re-balancing the tree constantly which as you know is not fast for a pre-sorted list. Second, deleting is slow as well. Third, assuming 4-byte data types like int and float, I'm using up actually the same amount of memory as the array itself to store this list of untouched offsets. Fourth, determining if there are any untouched offsets and getting one of them is fast -- a good thing. Does anyone have suggestions for any of these issues?

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• Looking for PyQt4 embeddable terminal widget

  - by redShadow

  I wrote an application that, among other things, launches some "backend" processes to do some stuff. These subprocesses are very likely to fail or have unexpected behavior since they have to operate in quite hard conditions, so I prefer to give full control over them to the operator. NOTE: I am running these processes using a subprocess module based class instead of QProcess to have some more control functionality over the running process. At the moment, I'm using a QPlainTextEdit widget to which I append standard output/error from the subprocess, plus some buttons to quickly send some common signals (INT, STOP, CONT, KILL, ..), but: In some cases it would be useful to send some input too. Although it could be done with a text input box, I would prefer using something more "professional" Of course, there is no direct way to interpret special control characters, such as color codes, cursor movement, etc.. I had to implement an auto-scroll management of the console, but it is not guaranteed 100% to work nicely (sometimes the scroll locking doesn't work as expected, etc.) So: does anyone know something I could use to accomplish these needs? I found qtermwidget but it seems more oriented on handling a shell process (and the Python bindings seems to let you run /bin/bash only) by itself than communicating with an already existing process I/O.

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• JavaScript: Is there a better way to retain your array but efficiently concat or replace items?

  - by Michael Mikowski

  I am looking for the best way to replace or add to elements of an array without deleting the original reference. Here is the set up: var a = [], b = [], c, i, obj; for ( i = 0; i < 100000; i++ ) { a[ i ] = i; b[ i ] = 10000 - i; } obj.data_list = a; Now we want to concatenate b INTO a without changing the reference to a, since it is used in obj.data_list. Here is one method: for ( i = 0; i < b.length; i++ ) { a.push( b[ i ] ); } This seems to be a somewhat terser and 8x (on V8) faster method: a.splice.apply( a, [ a.length, 0 ].concat( b ) ); I have found this useful when iterating over an "in-place" array and don't want to touch the elements as I go (a good practice). I start a new array (let's call it keep_list) with the initial arguments and then add the elements I wish to retain. Finally I use this apply method to quickly replace the truncated array: var keep_list = [ 0, 0 ]; for ( i = 0; i < a.length; i++ ){ if ( some_condition ){ keep_list.push( a[ i ] ); } // truncate array a.length = 0; // And replace contents a.splice.apply( a, keep_list ); There are a few problems with this solution: there is a max call stack size limit of around 50k on V8 I have not tested on other JS engines yet. This solution is a bit cryptic Has anyone found a better way?

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• Elegent methods for caching search results from RESTful service?

  - by Paul

  I have a RESTful web service which I access from the browser using JavaScript. As an example, say that this web service returns a list of all the Message resources assigned to me when I send a GET request to /messages/me. For performance reasons, I'd like to cache this response so that I don't have to re-fetch it every time I visit my Manage Messages web page. The cached response would expire after 5 minutes. If a Message resource is created "behind my back", say by the system admin, it's possible that I won't know about it for up to 5 minutes, until the cached search response expires and is re-fetched. This is acceptable, because it creates no confusion for me. However if I create a new Message resource which I know should be part of the search response, it becomes confusing when it doesn't appear on my Manage Messages page immediately. In general, when I knowingly create/delete/update a resource that invalidates a cached search response, I need that cached response to be expired/flushed immediately. The core problem which I can't figure out: I see no simple way of connecting the task of creating/deleting/updating a resource with the task of expiring the appropriate cached responses. In this example it seems simple, I could manually expire the cached search response whenever I create/delete/update a(ny) Message resource. But in a more complex system, keeping track of which search responses to expire under what circumstances will get clumsy quickly. If someone could suggest a simple solution or some clarifying thoughts, I'd appreciate it.

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• SQL queries to determine all values that would satisfy an arbitrary query

  - by jasterm007

  I'm trying to figure out how to efficiently run a set of queries that will provide a new table of all values that would return results for an arbitrary query. Say my table has a schema like: id name age city What is an efficient way to list all values that would return results for an arbitrary query, say "NOT city=X AND age BETWEEN Y and Z"? My naive approach for this would be to use a script and recurse through all possible combinations of {city, age, age} and see which SELECTs return more than 0 results, but that seems incredibly inefficient. I've also tried building large joins on {city, age, age} as well and basically using that table as an argument list to the query, but that quickly becomes an impossibility for queries on many columns. For simple conjunctive equality queries, i.e. "name=X and age=Y", this is much simpler, as I can do something like SELECT name, age, count(*) AS count FROM main GROUP BY name, age HAVING count > 0 But I'm having difficulty coming up with a general approach for anything more complicated than that. Any pointers in the right direction would be most helpful, thanks.

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• How do you protect yourself from runaway memory consumption bringing down the PC?

  - by romkyns

  Every now and again I find myself doing something moderately dumb that results in my program allocating all the memory it can get and then some. This kind of thing used to cause the program to die fairly quickly with an "out of memory" error, but these days Windows will go out of its way to give this non-existent memory to the application, and in fact is apparently prepared to commit suicide doing so. Not literally of course, but it will starve itself of usable physical RAM so badly that even running the task manager will require half an hour of swapping (after all the runaway application is still allocating more and more memory all the time). This doesn't happen too often, but when it does it's disastrous. I usually have to reset my machine, causing data loss from time to time and generally a lot of inconvenience. Do you have any practical advice on making the consequences of such a mistake less dire? Perhaps some registry tweak to limit the max amount of virtual memory an app is allowed to allocate? Or some CLR flag that will limit this only for the current application? (It's usually in .NET that I do this to myself.) ("Don't run out of RAM" and "Buy more RAM" are no use - the former I have no control over, and the latter I've already done.)

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• How many hours a day (of the standard 8) do you actually work? [closed]

  - by someone

  Possible Duplicate: How much do you [really] work a day When I started working (not so long ago), I was very conscientious about really working. If I didn't work for 10 minutes at a time, I felt like I was cheating. But as I started to look around me, I realized that I was the only one... and most of my coworkers were spending a big percentage of their time browsing the internet or playing solitaire. I started to slack off a little more than usual... while still basically getting all my work done. But while I do all that's required of me, and usually quickly, I no longer beg for work to fill up my spare time; I'm content to do what I'm told and play around when no one makes sure I'm busy enough. Which means that I'm often bored and underutilized. (Which I was even when I begged for work - people are pretty laid back about the workload and don't seem to realize how much I can get done if pushed to the fullest.) But I was just talking to a friend who graduated with me and also recently started working... and she came to me with the same concerns about slacking. She's working remotely, which means there are often gaps in communication when she can't really get anything done... And she's feeling guilty about it. Which made me rethink the whole thing... So, as workers, how many hours, out of the 8 standard average, are you actually working (honestly)? And, as bosses, how many hours do you expect your workers to work? And from an ethical standpoint, how much free time, or space out time, can workers have during the day without being considered to be "cheating" their office of labor and money?

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• Waiting for thread to finish Python

  - by lunchtime

  Alright, here's my problem. I have a thread that creates another thread in a pool, applies async so I can work with the returned data, which is working GREAT. But I need the current thread to WAIT until the result is returned. Here is the simplified code, as the current script is over 300 lines. I'm sure i've included everything for you to make sense of what I'm attempting: from multiprocessing.pool import ThreadPool import threading pool = ThreadPool(processes=1) class MyStreamer(TwythonStreamer): #[...] def on_success(self, data): #### Everytime data comes in, this is called #[...] #<Pseudocode> if score >= limit if list exists: Do stuff elif list does not exist: #</Pseudocode> dic = [] dic.append([k1, v1]) did = dict(dic) async_result = pool.apply_async(self.list_step, args=(did)) return_val = async_result.get() slug = return_val[0] idd = return_val[1] #[...] def list_step(self, *args): ## CREATE LIST ## RETURN 2 VALUES class threadStream (threading.Thread): def __init__(self, auth): threading.Thread.__init__(self) self.auth = auth def run(self): stream = MyStreamer(auth = auth[0], *auth[0]) stream.statuses.filter(track=auth[1]) t = threadStream(auth=AuthMe) t.start() I receive the results as intended, which is great, but how do I make it so this thread t waits for the async_result to come in?? My problem is everytime new data comes in, it seems that the ## CREATE LIST function is called multiple times if similar data comes in quickly enough. So I'm ending up with many lists of the same name when I have code in place to ensure that a list will never be created if the name already exists. So to reiterate: How do I make this thread wait on the function to complete before accepting new data / continuing. I don't think time.sleep() works because on_success is called when data enters the stream. I don't think Thread.Join() will work either since I have to use a ThreadPool.apply_async to receive the data I need. Is there a hack I can make in the MyStreamer class somehow? I'm kind of at a loss here. Am I over complicating things and can this be simplified to do what I want?

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• Hide form if javascript disabled

  - by Kero

  I need to check on disabling JavaScript if the user disabled JavaScript from browser or firewall or any other place he will never show the form. I have lots of search and solutions, but unfortunately didn't got the right one. - Using style with no-script tag: This one could be broke with removing style... <noscript> <style type="text/css"> .HideClass { display:none; } </style> </noscript> The past code will work just fine but there is lots of problems in no-script tag as here Beside that i don't want to redirect user with no-script tag too...Beside that i can quickly stop loading the page to broke this meta or disable Meta tag from IE: <meta http-equiv="refresh" content="0; URL=Frm_JavaScriptDisable.aspx" /> Another way to redirect user with JavaScript but this will work let's say for 99% of users and this one isn't lovely way and will slow down the website... window.location="http://www.location.com/page.aspx"; Is there is any other ideas or suggestions to secure working with JavaScript...and prevent user from entering the website or see my form except when JavaScript enabled...

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• A good php framework in 2012

  - by Jormundir

  I've done a lot of googling around this, and practically all of the answers I find are pre 2011, and are answered in the usual, here are the 5 most popular frameworks... So I'd like to update this topic for 2012, I'm going to build a web application with a pretty complex back-end system driving it, and I'd like to use a framework so I don't have to reinvent the wheel. My application will be hugely user based, so I would appreciate a built in authentication/validation system. (When this is missing it takes me a good 2 weeks of intense and frivolous research to try to pick the "best" one (I don't want to roll my own, I don't think I'd do a better job than what's out there). I've looked into a tried a few, so I'll give you what I like and don't like, but I don't want to bias answers too much. I don't like: Frameworks that auto-generate bloated code. If they have the feature, fine, but if I have to use it, I get frustrated. Backwards compatibility with php4, eww. I don't need backwards compatibility at all. I like: Getting up and running quickly (but without all the auto-generation bogus), what I mean by this is that all the essentials are there, so I don't have to come to a grinding halt to research what the best 3rd party plugin is to get the feature I need. Thorough documentation, good tutorials. Good presentation of these materials. Please explain why your framework suggestion is good, don't just give the name of a framework without any justification. Thanks!

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• Help optimizing a query with 16 subqueries

  - by Webnet

  I have indexes/primaries on all appropriate ID fields for each type. I'm wondering though how I could make this more efficient. It takes a while to load the page with only 15,000 rows and that'll quickly grow to 500k. The $whereSql variable simply has a few more parameters for the main ebay_archive_listing table. NOTE: This is all done in a single query because I have ASC/DESC sorting for each subquery value. NOTE: I've converted some of the sub queries to INNER JOIN's SELECT product_master.product_id, ( SELECT COUNT(listing_id) FROM ebay_archive_product_listing_assoc '.$listingCountJoin.' WHERE ebay_archive_product_listing_assoc.product_id = product_master.product_id) as listing_count, sku, type_id, ( SELECT AVG(ebay_archive_listing.current_price) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.current_price > 0 ) as average_bid_price, ( SELECT AVG(ebay_archive_listing.buy_it_now_price) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.buy_it_now_price > 0 ) as average_buyout_price, ( SELECT MIN(ebay_archive_listing.current_price) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.current_price > 0 ) as lowest_bid_price, ( SELECT MAX(ebay_archive_listing.current_price) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.current_price > 0 ) as highest_bid_price, ( SELECT MIN(ebay_archive_listing.buy_it_now_price) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.current_price > 0 ) as lowest_buyout_price, ( SELECT MAX(ebay_archive_listing.buy_it_now_price) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.current_price > 0 ) as highest_buyout_price, round((( SELECT COUNT(ebay_archive_listing.id) FROM ebay_archive_listing INNER JOIN ebay_archive_product_listing_assoc ON ( ebay_archive_product_listing_assoc.listing_id = ebay_archive_listing.id AND ebay_archive_product_listing_assoc.product_id = product_master.product_id ) WHERE '.$whereSql.' AND ebay_archive_listing.status_id = 2 ) / ( SELECT COUNT(listing_id) FROM ebay_archive_product_listing_assoc '.$listingCountJoin.' WHERE ebay_archive_product_listing_assoc.product_id = product_master.product_id ) * 100), 1) as sold_percent FROM product_master '.$joinSql.' WHERE product_master.product_id IN ( SELECT product_id FROM ebay_archive_product_listing_assoc INNER JOIN ebay_archive_listing ON ( ebay_archive_listing.id = ebay_archive_product_listing_assoc.listing_id AND '.$whereSql.' ) )

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• Finding k elements of length-n list that sum to less than t in O(nlogk) time

  - by tresbot

  This is from Programming Pearls ed. 2, Column 2, Problem 8: Given a set of n real numbers, a real number t, and an integer k, how quickly can you determine whether there exists a k-element subset of the set that sums to at most t? One easy solution is to sort and sum the first k elements, which is our best hope to find such a sum. However, in the solutions section Bentley alludes to a solution that takes nlog(k) time, though he gives no hints for how to find it. I've been struggling with this; one thought I had was to go through the list and add all the elements less than t/k (in O(n) time); say there are m1 < k such elements, and they sum to s1 < t. Then we are left needing k - m1 elements, so we can scan through the list again in O(n) time looking for all elements less than (t - s1)/(k - m1). Add in again, to get s2 and m2, then again if m2 < k, look for all elements less than (t - s2)/(k - m2). So: def kSubsetSumUnderT(inList, k, t): outList = [] s = 0 m = 0 while len(outList) < k: toJoin = [i for i in inList where i < (t - s)/(k - m)] if len(toJoin): if len(toJoin) >= k - m: toJoin.sort() if(s0 + sum(toJoin[0:(k - m - 1)]) < t: return True return False outList = outList + toJoin s += sum(toJoin) m += len(toJoin) else: return False My intuition is that this might be the O(nlog(k)) algorithm, but I am having a hard time proving it to myself. Thoughts?

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• Apache won't stop starting

  - by Rob

  /usr/local/apache/bin/httpd -k start -DSSL nobody 6906 0.0 0.1 187032 5448 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6907 0.0 0.1 187032 5448 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6908 0.0 0.1 187032 5448 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6909 0.0 0.1 187032 5448 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6910 0.7 0.1 187712 7024 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6911 1.7 0.1 188216 7036 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6912 0.5 0.1 187712 7020 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6913 0.4 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6914 0.8 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6915 0.7 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6916 0.5 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6917 0.2 0.1 188216 7024 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6918 0.5 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6919 0.8 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6920 0.5 0.1 187712 7020 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6921 0.8 0.1 187712 7020 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6922 1.0 0.1 188216 7024 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6923 0.6 0.1 188216 7024 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6924 1.5 0.1 187712 7020 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6925 0.1 0.1 187712 7012 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6926 1.2 0.1 187712 7016 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6927 0.5 0.1 188216 7028 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL nobody 6928 1.2 0.1 187712 7024 ? S 13:20 0:00 /usr/local/apache/bin/httpd -k start -DSSL I have 258 of these running. I stopped httpd, and it went back down to 0. I started it back up, and it quickly went back to 258. I have never seen this before. Anyone know what's wrong? I'm running CentOS5.5 with Apache2.2 on cPanel.

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• Fatal error 9001 on shared SQL Server 2008

  - by user643192

  I've asked this same question on StackOverflow, but I might actually have a better chance for an answer here so am posting here as well. I know this question has been asked here before, but none of the suggestions have worked for me. I have an ASP.NET MVC (v. 3) website on a shared server. The website was working fine for a few weeks now, until I started getting a Fatal Error 9001 error straight after login. Because this is a shared server, there are only very limited things I can do with the database (and I don't know that much about databases anyway). The help desk insist that there is nothing wrong with their server. I got various suggestions from them: Upgrading to the business plan because I am out of space (first suggestion) Even though the .mdb file is small, the .ldb can grow very quickly. The .ldb file is probably taking up all the space. I have 100MB available, the database size is 16.5MB. Can the .ldb file take up the remaining space? On querying this with the helpdesk, they admitted that my entire db is only 25MB. There is something wrong with my SQL queries and I should check the website. I'm using EF with linq to SQL. Everything was working fine until now... Can there be something that goes wrong in the queries that causes this sort of error? There is nothing wrong to be seen in the db logs, so this error cannot possibly have happened. I should log it next time it happens and contact again. I found some posts suggesting that restoring a DB backup can get rid of the issue. I do not have a recent backup, and can't take a new one because of a fatal error 9001 occurring. Since this is a shared server I have about 0 authority to execute anything against the DB (think CHECKDB, truncating the log, etc.). So I am at my wits end pretty much. What else can I do/try to get my website moving again?

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• Win7 playback of dvr-ms files stutters

  - by Jim Lynn

  I've just had to install Windows 7 on my Media Center machine because my Vista installation had a faulty drive. I've got the latest drivers that I can find - Intel 945GM integrated Graphics, Realtek audio drivers. Things are working OK with one exception. Playback of old recordings, from dvr-ms format files, is choppy. The picture freezes for a fraction of a second, then quickly catches up. The sound is uninterrupted and doesn't pause. These freezes happen once every 5 seconds or so. It's very regular. Playback of Live TV from the digital tuner is perfectly smooth. DVD playback is perfectly smooth. As an experiment, I used the MPEG editing package VideoReDo to create a small test file in three different formats. This program takes the raw MPEG streams and repackages them into the desired container. I took the same clip and created three files in three formats: dvr-ms (Microsoft's old recorded TV format); mpg (standard MPEG); and ts (raw MPEG transport stream of the kind often produced by PVRs). When these three files are played back under Windows 7, the mpg and ts files play smoothly, but the dvr-ms file stutters. The last piece of data I have is that two other Windows 7 machines can play back dvr-ms files smoothly with no stuttering. One is a netbook, with less grunt than the media centre. So there must be something specific about my Media Center machine that's causing the problem. Does anyone have any idea where I can look now? I don't know much about AV software, codecs, filter graphs etc. but I suspect that's where the problem lies. Rendering the video isn't the problem, but extracting the streams is. How would I go about diagnosing the problem? Edited to add: I just used the GraphStudio tool to look at the filter graph on the offending PC. The filter graph it uses by default for dvr-ms looks identical to the other machines, and, interestingly, when I play the files using GraphStudio they run smoothly. Under Windows Media Player and Windows Media Center they stutter. I'd like to see the filter graph for WMP but GraphStudio won't show it. It looks like WMP and WMC are using a different decoding path to GraphStudio. Edited again to add: Today I purchased a new HDTV. The same Media Center driving the TV at 1080p is now playing back the old Recorded TV files smoothly, without stuttering. So whatever the cause of the original problem, using a different resolution seems to have removed the problem. It might also explain why nobody else has had this problem. I doubt many people use Media Centre with a 14in portable TV.

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• How to set up a mini call center?

  - by Ralph

  I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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• Supervisor sentry-web exit status 1

  - by rockingskier

  I'm having problems getting Sentry (https://www.getsentry.com - not enough rep for a link) running as a service using supervisor. I can run Sentry in the command line and view it correctly in the browser but when it comes to supervisor I am completely in the dark. I shall try and give all the details I can Initial user warning By no means a server admin, just playing/learning in VirtualBox. Literally only just discovered supervisor from reading the Sentry documentation so I may well be making some obvious mistakes here. The setup: Ubuntu server 11.10 (fresh install, VirtualBox) virtualenv with Sentry and its dependencies. supervisor Instructions followed Supervisor with vanilla ini file Sentry/supervisor instructions My supervisor ini (Sentry section) [program:sentry-web] directory=/root/.virtualenvs/sentry/ command= start http /root/.virtualenvs/sentry/bin/sentry autostart=true autorestart=true redirect_stderr=true OK so here we go: When I run supervisord -n I get the following messages rather than a nice web interface to play with. 2012-04-12 23:48:09,024 CRIT Supervisor running as root (no user in config file) 2012-04-12 23:48:09,097 INFO RPC interface 'supervisor' initialized 2012-04-12 23:48:09,099 CRIT Server 'unix_http_server' running without any HTTP authentication checking 2012-04-12 23:48:09,100 INFO supervisord started with pid 17813 2012-04-12 23:48:10,126 INFO spawned: 'sentry-web' with pid 17816 2012-04-12 23:48:10,169 INFO exited: sentry-web (exit status 1; not expected) 2012-04-12 23:48:11,199 INFO spawned: 'sentry-web' with pid 17817 2012-04-12 23:48:11,238 INFO exited: sentry-web (exit status 1; not expected) 2012-04-12 23:48:13,269 INFO spawned: 'sentry-web' with pid 17818 2012-04-12 23:48:13,309 INFO exited: sentry-web (exit status 1; not expected) 2012-04-12 23:48:16,343 INFO spawned: 'sentry-web' with pid 17819 2012-04-12 23:48:16,389 INFO exited: sentry-web (exit status 1; not expected) 2012-04-12 23:48:17,394 INFO gave up: sentry-web entered FATAL state, too many start retries too quickly CRIT Supervisor running as root (no user in config file) suggests a big problem, probably shouldn't be running this as root? CRIT Server 'unix_http_server' running without any HTTP authentication checking Surely authentication is optional? INFO exited: sentry-web (exit status 1; not expected) *sad face* here. Google hasn't been much help yet. Anyway, that is it as far as I know. If anyone can help me that would be greatly appreciated. Thanks in advance.

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• Business Owners - What Remote Desktop Solution Do You Use To Service Your Clients PCs?

  - by Sootah

  Howdy fellow computer geeks, I am the owner of a local computer repair business that primarily services its clients on-site. On the occasions that we do service the machines in the office we generally have one of our techs pick the computer up while they are out and about and bring it back with them. Only rarely will we require the customer to bring us the computer themselves. In order to reduce costs, be much more efficient, and potentially expand our market far beyond what would be feasible with travel required; I am looking at ways that we can service our clients remotely whenever possible. What we're in need of is a solid remote desktop application that will be incredibly easy for our customers to connect to, as well as be robust enough that we don't need the client babysitting the computer during the entire repair. Ideally I would like to use a web-based solution so that we don't have to walk the customers through installing, connecting, and configuring it over the phone. This would be unacceptable because of the level of service they are used to. Effectively we'd want them to be able to just go to a URL, enter a PIN or something, and then they are connected and ready to rumble. (Obviously the option to just email them a link that'd do all this for them would be what we'd be aiming for) Along with the ease of use factor, we would need the product to not require any further intervention on the part of the client after we have connected. Nobody is going to be happy if we have to call them every 15 minutes so they can reconnect to us every time we reboot - so auto-reconnect is an absolute must. The only product I know of right now that does any of this is LogMeIn Rescue. It allows unattended access, the applet is lightweight and installs quickly, and the customer can either enter a PIN on the site or just click a link emailed to them in order to connect. The only real downside I see to LogMeIn Rescue is that it's $120.00/month per technician. While we'd ultimately end up saving far more than that per month just in fuel costs alone, I'd like to explore any other options out there that I may not have come across. So - Are there any equally good products out there? If so what are they, why do you recommend them, how have you been utilizing them yourself, and what do they cost? Thanks in advance for your help! -Sootah

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• VPN IP Routing - slow connections

  - by dannymcc

  UPDATE: Router error logs show: LCP Time-out 0 I'm not sure how to correct this. The Lan-to-Lan profiles are set to -1 Idle Timeout (for the remote branch). I have a PPTP VPN running between two Draytek 2820 routers. They are setup that one dials out to the other one. Main Practice - 192.168.1.0/24 Branch - 192.168.3.0/24 I have then set (on the Branch) router the following route: 192.168.1.0/24 If I then request a server running on 192.168.1.1 from the Branch, it correctly routes through VPN tunnel. If I request the branch server at 192.168.3.1 it correctly routes to the local server without using the VPN tunnel. I have temporarily disabled the firewall on both routers, and made sure that QoS is disabled. The Main Practice internet connection is ~30mb down / ~10mb up, and the Branch connection is ~5mb down / ~2mb up. Anything over the VPN tunnel runs pretty slowly (VNC, Remote Desktop and Terminal Emulators). However, if I dial using the Windows VPN wizard, creating a connection from the laptop to the Main Practice - everything runs quickly. I'm looking for possible causes, and/or ways of further diagnosing the issue. Any help would be greatly appreciated! UPDATE: In summary, when I connect within the Branch and try and access a host that's within the Main Practice it works, but slowly. If I then dial the VPN on my Windows 7 laptop whilst still connected to the Branch network, it's fast. Main Practice Branch Practice Routing Table from Branch Router Key: C - connected, S - static, R - RIP, * - default, ~ - private * 0.0.0.0/ 0.0.0.0 via 126.256.126.103 WAN2 C~ 192.168.1.99/ 255.255.255.255 directly connected VPN-1 S~ 192.168.1.0/ 255.255.255.0 via 192.168.1.99 VPN-1 S~ 192.168.2.0/ 255.255.255.0 via 192.168.1.99 VPN-1 C~ 192.168.3.0/ 255.255.255.0 directly connected LAN2 C 126.256.126.103/ 255.255.255.224 directly connected WAN2 Routing Table from Main Practice Key: C - connected, S - static, R - RIP, * - default, ~ - private * 0.0.0.0/ 0.0.0.0 via 81.139.64.1, WAN2 S 81.137.176.1/ 255.255.255.255 via 81.137.176.1, WAN2 * 81.139.64.1/ 255.255.255.255 via 81.139.64.1, WAN2 C~ 192.168.1.204/ 255.255.255.255 is directly connected, VPN C~ 192.168.1.0/ 255.255.255.0 is directly connected, LAN S~ 192.168.2.0/ 255.255.255.0 via 192.168.1.204, VPN S~ 192.168.3.0/ 255.255.255.0 via 192.168.1.203, VPN Connection Details (from Branch Router) Connection Details (from Main Practice Router) IPERF.exe Output

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• Monitoring slow nginx/unicorn requests

  - by injekt

  I'm currently using Nginx to proxy requests to a Unicorn server running a Sinatra application. The application only has a couple of routes defined, those of which make fairly simple (non costly) queries to a PostgreSQL database, and finally return data in JSON format, these services are being monitored by God. I'm currently experiencing extremely slow response times from this application server. I have another two Unicorn servers being proxied via Nginx, and these are responding perfectly fine, so I think I can rule out any wrong doing from Nginx. Here is my God configuration: # God configuration APP_ROOT = File.expand_path '../', File.dirname(__FILE__) God.watch do |w| w.name = "app_name" w.interval = 30.seconds # default w.start = "cd #{APP_ROOT} && unicorn -c #{APP_ROOT}/config/unicorn.rb -D" # -QUIT = graceful shutdown, waits for workers to finish their current request before finishing w.stop = "kill -QUIT `cat #{APP_ROOT}/tmp/unicorn.pid`" w.restart = "kill -USR2 `cat #{APP_ROOT}/tmp/unicorn.pid`" w.start_grace = 10.seconds w.restart_grace = 10.seconds w.pid_file = "#{APP_ROOT}/tmp/unicorn.pid" # User under which to run the process w.uid = 'web' w.gid = 'web' # Cleanup the pid file (this is needed for processes running as a daemon) w.behavior(:clean_pid_file) # Conditions under which to start the process w.start_if do |start| start.condition(:process_running) do |c| c.interval = 5.seconds c.running = false end end # Conditions under which to restart the process w.restart_if do |restart| restart.condition(:memory_usage) do |c| c.above = 150.megabytes c.times = [3, 5] # 3 out of 5 intervals end restart.condition(:cpu_usage) do |c| c.above = 50.percent c.times = 5 end end w.lifecycle do |on| on.condition(:flapping) do |c| c.to_state = [:start, :restart] c.times = 5 c.within = 5.minute c.transition = :unmonitored c.retry_in = 10.minutes c.retry_times = 5 c.retry_within = 2.hours end end end Here is my Unicorn configuration: # Unicorn configuration file APP_ROOT = File.expand_path '../', File.dirname(__FILE__) worker_processes 8 preload_app true pid "#{APP_ROOT}/tmp/unicorn.pid" listen 8001 stderr_path "#{APP_ROOT}/log/unicorn.stderr.log" stdout_path "#{APP_ROOT}/log/unicorn.stdout.log" before_fork do |server, worker| old_pid = "#{APP_ROOT}/tmp/unicorn.pid.oldbin" if File.exists?(old_pid) && server.pid != old_pid begin Process.kill("QUIT", File.read(old_pid).to_i) rescue Errno::ENOENT, Errno::ESRCH # someone else did our job for us end end end I have checked God status logs but it appears CPU and Memory Usage are never out of bounds. I also have something to kill high memory workers, which can be found on the GitHub blog page here. When running a tail -f on the Unicorn logs I see some requests, but they're far and few between, when I was at around 60-100 a second before this trouble seemed to have arrived. This log also shows workers being reaped and started as expected. So my question is, how would I go about debugging this? What are the next steps I should be taking? I'm extremely baffled that the server will sometimes respond quickly, but at others time it's very slow, for long periods of time (which may or may not be peak traffic times). Any advice is much appreciated.

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• Apache taking up too much CPU

  - by andrewtweber

  I'm trying to manage a server on Amazon for a network of sites that receives about 100 million pageviews per month. Unfortunately, nobody out of my team of 5 developers has much server admin experience. Right now we have the MaxClients set to 1400. Currently our traffic is about average, and we have 1150 total Apache processes running, which use about 2% CPU each! Out of those 1150, 800 of them are currently sleeping, but still taking up CPU. I'm sure there are ways to optimize this. I have a few thoughts: It appears Apache is creating a new process for every single connection. Is this normal? Is there a way to more quickly kill the sleeping processes? Should we turn KeepAlive on? Each page loads about 15-20 medium-sized graphics and a lot of javascript/css. So, here's our Apache setup. We do plan on contracting a server admin asap, but I would really appreciate some advice until we can find someone. Timeout 25 KeepAlive Off MaxKeepAliveRequests 200 KeepAliveTimeout 5 <IfModule prefork.c> StartServers 100 MinSpareServers 20 MaxSpareServers 50 ServerLimit 1400 MaxClients 1400 MaxRequestsPerChild 5000 </IfModule> <IfModule worker.c> StartServers 4 MaxClients 400 MinSpareThreads 25 MaxSpareThreads 75 ThreadsPerChild 25 MaxRequestsPerChild 0 </IfModule> Full top output: top - 23:44:36 up 1 day, 6:43, 4 users, load average: 379.14, 379.17, 377.22 Tasks: 1153 total, 379 running, 774 sleeping, 0 stopped, 0 zombie Cpu(s): 71.9%us, 26.2%sy, 0.0%ni, 0.0%id, 0.0%wa, 0.0%hi, 1.9%si, 0.0%st Mem: 70343000k total, 23768448k used, 46574552k free, 527376k buffers Swap: 0k total, 0k used, 0k free, 10054596k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 1756 mysql 20 0 10.2g 1.8g 5256 S 19.8 2.7 904:41.13 mysqld 21515 apache 20 0 396m 18m 4512 R 2.1 0.0 0:34.42 httpd 21524 apache 20 0 396m 18m 4032 R 2.1 0.0 0:32.63 httpd 21544 apache 20 0 394m 16m 4084 R 2.1 0.0 0:36.38 httpd 21643 apache 20 0 396m 18m 4360 R 2.1 0.0 0:34.20 httpd 21817 apache 20 0 396m 17m 4064 R 2.1 0.0 0:38.22 httpd 22134 apache 20 0 395m 17m 4584 R 2.1 0.0 0:35.62 httpd 22211 apache 20 0 397m 18m 4104 R 2.1 0.0 0:29.91 httpd 22267 apache 20 0 396m 18m 4636 R 2.1 0.0 0:35.29 httpd 22334 apache 20 0 397m 18m 4096 R 2.1 0.0 0:34.86 httpd 22549 apache 20 0 395m 17m 4056 R 2.1 0.0 0:31.01 httpd 22612 apache 20 0 397m 19m 4152 R 2.1 0.0 0:34.34 httpd 22721 apache 20 0 396m 18m 4060 R 2.1 0.0 0:32.76 httpd 22932 apache 20 0 396m 17m 4020 R 2.1 0.0 0:37.34 httpd 22933 apache 20 0 396m 18m 4060 R 2.1 0.0 0:34.77 httpd 22949 apache 20 0 396m 18m 4060 R 2.1 0.0 0:34.61 httpd 22956 apache 20 0 402m 24m 4072 R 2.1 0.0 0:41.45 httpd

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• What Remote Desktop Solution Do You Use To Service Your Clients' PCs? [closed]

  - by Sootah

  Possible Duplicate: What’s the best Remote Desktop Application? I am the owner of a local computer repair business that primarily services its clients on-site. On the occasions that we do service the machines in the office we generally have one of our techs pick the computer up while they are out and about and bring it back with them. Only rarely will we require the customer to bring us the computer themselves. In order to reduce costs, be much more efficient, and potentially expand our market far beyond what would be feasible with travel required; I am looking at ways that we can service our clients remotely whenever possible. What we're in need of is a solid remote desktop application that will be incredibly easy for our customers to connect to, as well as be robust enough that we don't need the client babysitting the computer during the entire repair. Ideally I would like to use a web-based solution so that we don't have to walk the customers through installing, connecting, and configuring it over the phone. This would be unacceptable because of the level of service they are used to. Effectively we'd want them to be able to just go to a URL, enter a PIN or something, and then they are connected and ready to rumble. (Obviously the option to just email them a link that'd do all this for them would be what we'd be aiming for) Along with the ease of use factor, we would need the product to not require any further intervention on the part of the client after we have connected. Nobody is going to be happy if we have to call them every 15 minutes so they can reconnect to us every time we reboot - so auto-reconnect is an absolute must. The only product I know of right now that does any of this is LogMeIn Rescue. It allows unattended access, the applet is lightweight and installs quickly, and the customer can either enter a PIN on the site or just click a link emailed to them in order to connect. The only real downside I see to LogMeIn Rescue is that it's $120.00/month per technician. While we'd ultimately end up saving far more than that per month just in fuel costs alone, I'd like to explore any other options out there that I may not have come across. Are there any equally good products out there? If so what are they, why do you recommend them, how have you been utilizing them yourself, and what do they cost?

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• All the Gear and No Idea: Suggestions for re-designing my home/office/entertainment network

  - by 5arx

  Help/ Advice/ Suggestions please: I have a load of kit that I love but which currently operate in disconnected, sometimes counter-productive way. Because I never really had a masterplan I just added these things one after another and connected them up in ad hoc ways. Since I bought my Macbook I've found I spend much less time on the MacPro that was until then my main machine. Perversely, as my job involves writing .Net software, I spend a lot of Mac time actually inside a Windows 7 VM. I stream media from the HP box to the PS3 and thus to the TV, but its not without its limitations/annoyances. We listen to each other's iTunes libraries but the music files are all over the place and it would be good to know they were all safely in one location (and fully backed up). I need to come up with a strategy that will allow me to use all the kit for work, play (recording live music, making tunes, iMovie work), pushing/streaming media to the TV and sharing files with my other half (she uses a Windows laptop and her iPod touch). Ideally I'd like to be able to work on any of the machines and have a shared homedrive that was visible to all machines so all my current files were synced up wherever i was. It would be great if I could access everything securely and quickly over the web. I'd also like to be able to set up a background backup process. The kit list thus far: Apple MacPro 8GB/3x250GB RAID0 + 1TB Apple MacBook Pro 13" 8GB/250GB - I spend a lot of my work time on a Windows 7 VM on this. Crappy Acer laptop (for children's use - iPlayer, watching movies/tv files) HP Proliant Server 4GB/80GB+160GB+300GB Sun Ultra 10 2 x 80GB (old, but in top-notch condition) PS3 160GB iPod Classic 2 x 8GB iPod Touch Observations: Part of the problem is our dual use of Windows and OS X - we can't go for a pure NT style roaming profile. Because the server is also used for hosting test/beta applications and a SQL Server db, it can't be dedicated to file serving. The two Macs really could do with sharing a roaming profile or similar. I'd love to be able to do something useful with the Ultra 10. My other half has been trying to throw it away for over five years now and regularly ask what function it serves in my study :-( I've got no shortage of 500GB external USB hard drives iMovie files are very large and ideally would be processed on a RAID system. Apple's TimeMachine isn't so great. If anyone could suggest all or part of a setup that would fulfil some of my requirements I'd be very grateful. I am willing to consider purchasing one or two more bits of kit (an Apple TV and a Squeezebox have been moted by friends) if they will help make efficiencies rather than add to the chaos and confusion. Thanks for looking.

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• DNS problems with Google on Windows 7

  - by awishformore

  Hello dear superuser community. I had no idea where to post this because it is a problem that completely baffles me. I have a lot of experience with network configuration, but I am completely out of ideas on how to fix this. I have a Fritz!Box branded router on my ISP 1&1 in Germany. My computer is connected to it with a normal Ethernet cable. I always manually set my IP on the computer and use the Google DNS servers for name resolution. I also tried OpenDNS and the result is the same. With that configuration the following happens: Google search responds with big delay Gmail, Google Calendar & Google Drive requests time out the majority of the time In order to troubleshoot, I set the network connection to DHCP for both IP & DNS. At that point, what happens is the following: Google search times out most of the time Gmail, Google Calendar & Google Drive work most of the time Sometimes, it happens that the sites that time out will come up, but weirdly enough, the pictures on the buttons will be missing. For instance, the magnifying glass on Google will be gone or the circle arrow on Gmail (but all buttons of course). All other websites load just fine - and very quickly. All other network functionality is completely unimpacted. The behaviour of fixed IP & Google DNS vs automatic IP & DNS is easily reproducible. I am going crazy trying to fix this as I have no idea what the hell is going on at this point. Here a list of the things I have tried thus far: Flushed the DNS Tried on different browsers (Works fine on my laptop by the way) Tried disabling Teredo & IPv6 stack Emptied all caches Checked the HOSTS file Rebooted the router Reset the router Reinstalled the network adapter Tracert displayes normal route until timing out at one point Ping usually doesn't work for the unreachable sites either Ran both complete Norton 360 & Kaspersky 2012 scan Ran Kaspersky Virus Removal Tool in safe mode Tried connection in safe mode & networking enabled If you have any ideas, please let me know. I'm getting desperate...

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• Detach current session and attach to another session, done with one script, can I?

  - by Jimm Chen

  After reading the vague official doc of GNU screen( http://www.gnu.org/software/screen/manual/screen.html ) and asking quite some questions at this site. I still cannot figure out how to accomplish such a task with a shell script. This task costs some words to describe. Assume I'm using PuTTY to telnet into my Linux server. ?STEP 1? Launch 2 telnet connections . From putty window 1 (PTWIN1),telnet into Linux Bash shell, execute screen -RR to launch a screen session, and get session name 21385.pts-4.linux-ic37 . From putty window 2 (PTWIN2), do that same as in PTWIN1, but this time, I get session name 22041.pts-9.linux-ic37 . Now, we have two screen sessions running simultaneously. We can check this: $ screen -ls There are screens on: 22041.pts-9.linux-ic37 (Attached) 21385.pts-4.linux-ic37 (Attached) 2 Sockets in /var/run/uscreens/S-chj2. ?STEP 2? Assume that for some reason, PTWIN1's TCP connection is lost abnormally(but server doesn't know that), and an urgent work is pending on session 21385 and I want to quickly regain control of it. Fortunately, we know the 21385 session is still there, so, I want to have PTWIN2 attach to session 21385. Because I hate to remember the esoteric screen option all the time, so I decide to write a script called sttach. I hope that sttach 21385.pts-4.linux-ic37 can let me attach to session 21385(for PTWIN2). Now, let's say sttach works well and I take control of 21385 on PTWIN2. ?STEP 3? Some minutes later. I want to go back to work on session 22041. Here, please allow me to have PTWIN2 remain associated with session 21385. What I would like to do is to launch another putty window (PTWIN3), telnet into server, and execute sttach 22041.pts-9.linux-ic37 in hope that I can resume session 22041 on PTWIN3 . You can see the benefit of sttach: as long as I know the target session name, I can call it to have my PuTTY window switch to that session, regardless whether the target session is "(Attached)" or "(Detached)", and regardless whether the running context is inside a screen session or not. Now the question: How to write the (Bash) script sttach? I mean, run screen with appropriate options in sttach to accomplish the goal. Waiting for your kind answer. Thank you. My previous questions regarding GNU screen: GNU screen, how to get current sessionname programmatically Is it possible to change GNU screen session name after created? How do I know I'm running inside a linux "screen" or not? My env: openSUSE Linux 11.3, GNU screen 4.00.03 (FAU) 23-Oct-06

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