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  • Timeout Considerations for Solicit Response – Part 2

    - by Michael Stephenson
    To follow up a previous article about timeouts and how they can affect your application I have extended the sample we were using to include WCF. I will execute some test scenarios and discuss the results. The sample We begin by consuming exactly the same web service which is sitting on a remote server. This time I have created a .net 3.5 application which will consume the web service using the basichttp binding. To show you the configuration for the consumption of this web service please refer to the below diagram. You can see like before we also have the connectionManagement element in the configuration file. I have added a WCF service reference (also using the asynchronous proxy methods) and have the below code sample in the application which will asynchronously make the web service calls and handle the responses on a call back method invoked by a delegate. If you have read the previous article you will notice that the code is almost the same.   Sample 1 – WCF with Default Timeouts In this test I set about recreating the same scenario as previous where we would run the test but this time using WCF as the messaging component. For the first test I would use the default configuration settings which WCF had setup when we added a reference to the web service. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00"   The Test We simulated 21 calls to the web service Test Results The client-side trace is as follows:   The server-side trace is as follows: Some observations on the results are as follows: The timeouts happened quicker than in the previous tests because some calls were timing out before they attempted to connect to the server The first few calls that timed out did actually connect to the server and did execute successfully on the server   Test 2 – Increase Open Connection Timeout & Send Timeout In this test I wanted to increase both the send and open timeout values to try and give everything a chance to go through. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:10:00" receiveTimeout="00:10:00" sendTimeout="00:10:00"   The Test We simulated 21 calls to the web service   Test Results The client side trace for this test was   The server-side trace for this test was: Some observations on this test are: This test proved if the timeouts are high enough everything will just go through   Test 3 – Increase just the Send Timeout In this test we wanted to increase just the send timeout. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:10:00"   The Test We simulated 21 calls to the web service   Test Results The below is the client side trace The below is the server side trace Some observations on this test are: In this test from both the client and server perspective everything ran through fine The open connection timeout did not seem to have any effect   Test 4 – Increase Just the Open Connection Timeout In this test I wanted to validate the change to the open connection setting by increasing just this on its own. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:10:00" receiveTimeout="00:10:00" sendTimeout="00:01:00"   The Test We simulated 21 calls to the web service Test Results The client side trace was The server side trace was Some observations on this test are: In this test you can see that the open connection which relates to opening the channel timeout increase was not the thing which stopped the calls timing out It's the send of data which is timing out On the server you can see that the successful few calls were fine but there were also a few calls which hit the server but timed out on the client You can see that not all calls hit the server which was one of the problems with the WSE and ASMX options   Test 5 – Smaller Increase in Send Timeout In this test I wanted to make a smaller increase to the send timeout than previous just to prove that it was the key setting which was controlling what was timing out. The timeout values for this test are: openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:02:30"   The Test We simulated 21 calls to the web service Test Results The client side trace was   The server side trace was Some observations on this test are: You can see that most of the calls got through fine On the client you can see that call 20 timed out but still hit the server and executed fine.   Summary At this point between the two articles we have quite a lot of scenarios showing the different way the timeout setting have played into our original performance issue, and now we can see how WCF could offer an improved way to handle the problem. To summarise the differences in the timeout properties for the three technology stacks: ASMX The timeout value only applies to the execution time of your request on the server. The timeout does not consider how long your code might be waiting client side to get a connection. WSE The timeout value includes both the time to obtain a connection and also the time to execute the request. A timeout will not be thrown as an error until an attempt to connect to the server is made. This means a 40 second timeout setting may not throw the error until 60 seconds when the connection to the server is made. If the connection to the server is made you should be aware that your message will be processed and you should design for this. WCF The WCF send timeout is the setting most equivalent to the settings we were looking at previously. Like WSE this setting the counter includes the time to get a connection as well as the time to execute on a server. Unlike WSE and ASMX an error will be thrown as soon as the send timeout from making your call from user code has elapsed regardless of whether we are waiting for a connection or have an open connection to the server. This may to a user appear to have better latency in getting an error response compared to WSE or ASMX.

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  • What should you bring to the table as a Software Architect?

    - by Ahmad Mageed
    There have been many questions with good answers about the role of a Software Architect (SA) on StackOverflow and Programmers SE. I am trying to ask a slightly more focused question than those. The very definition of a SA is broad so for the sake of this question let's define a SA as follows: A Software Architect guides the overall design of a project, gets involved with coding efforts, conducts code reviews, and selects the technologies to be used. In other words, I am not talking about managerial rest and vest at the crest (further rhyming words elided) types of SAs. If I were to pursue any type of SA position I don't want to be away from coding. I might sacrifice some time to interface with clients and Business Analysts etc., but I am still technically involved and I'm not just aware of what's going on through meetings. With these points in mind, what should a SA bring to the table? Should they come in with a mentality of "laying down the law" (so to speak) and enforcing the usage of certain tools to fit "their way," i.e., coding guidelines, source control, patterns, UML documentation, etc.? Or should they specify initial direction and strategy then be laid back and jump in as needed to correct the ship's direction? Depending on the organization this might not work. An SA who relies on TFS to enforce everything may struggle to implement their plan at an employer that only uses StarTeam. Similarly, an SA needs to be flexible depending on the stage of the project. If it's a fresh project they have more choices, whereas they might have less for existing projects. Here are some SA stories I have experienced as a way of sharing some background in hopes that answers to my questions might also shed some light on these issues: I've worked with an SA who code reviewed literally every single line of code of the team. The SA would do this for not just our project but other projects in the organization (imagine the time spent on this). At first it was useful to enforce certain standards, but later it became crippling. FxCop was how the SA would find issues. Don't get me wrong, it was a good way to teach junior developers and force them to think of the consequences of their chosen approach, but for senior developers it was seen as somewhat draconian. One particular SA was against the use of a certain library, claiming it was slow. This forced us to write tons of code to achieve things differently while the other library would've saved us a lot of time. Fast forward to the last month of the project and the clients were complaining about performance. The only solution was to change certain functionality to use the originally ignored approach despite early warnings from the devs. By that point a lot of code was thrown out and not reusable, leading to overtime and stress. Sadly the estimates used for the project were based on the old approach which my project was forbidden from using so it wasn't an appropriate indicator for estimation. I would hear the PM say "we've done this before," when in reality they had not since we were using a new library and the devs working on it were not the same devs used on the old project. The SA who would enforce the usage of DTOs, DOs, BOs, Service layers and so on for all projects. New devs had to learn this architecture and the SA adamantly enforced usage guidelines. Exceptions to usage guidelines were made when it was absolutely difficult to follow the guidelines. The SA was grounded in their approach. Classes for DTOs and all CRUD operations were generated via CodeSmith and database schemas were another similar ball of wax. However, having used this setup everywhere, the SA was not open to new technologies such as LINQ to SQL or Entity Framework. I am not using this post as a platform for venting. There were positive and negative aspects to my experiences with the SA stories mentioned above. My questions boil down to: What should an SA bring to the table? How can they strike a balance in their decision making? Should one approach an SA job (as defined earlier) with the mentality that they must enforce certain ground rules? Anything else to consider? Thanks! I'm sure these job tasks are easily extended to people who are senior devs or technical leads, so feel free to answer at that capacity as well.

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  • Subscribable World Cup 2010 Calendar

    - by jamiet
    I bang on quite a lot on this blog about ways in which data can get published over the web and one of the most interesting ways, in my opinion, of publishing data in a structured manner that is well understood is to use the iCalendar specification. There isn’t much information in the world that doesn’t have some concept of “when” so iCalendar is a great way of distributing that information. You have probably used iCalendar at some point without even knowing about it. All files with a .ics suffix are iCalendar format files and that is why you can happily import them into Outlook, Hotmail Calendar, Google Calendar etc… where they can be parsed and have the semantic data (when, where and who) extracted from them. Importing of iCalendar format data is really only half the trick though; in my opinion the real value of iCalendar-formatted calendar is the ability to subscribe to them. Subscribing has a simple benefit over importing but that single benefit is of massive importance: a subscriber to an iCalendar calendar can periodically check to see if any updates have been made and, if they have, automatically update the local copy. The real benefit to the user is the productivity gain – a single update to an iCalendar means that all subscribers are automatically made aware of the change and there is zero effort on the part of the subscriber; as my former colleague Howard van Rooijen is fond of saying, “work smarter not harder” – nowhere is this edict more ably demonstrated than subscribing versus importing of calendars. If you want to read some more thoughts about iCalendar then go and read my past blog post Calendar syndication - My big hope for 2009's breakthrough technology or better still go and seek out Jon Udell who speaks very authoritatively on the issue of iCalendar. With this subject of iCalendar on my mind I was interested to discover (via Steve Clayton’s blog post Download the world cup fixtures) that the BBC had made a .ics file available containing all of the matches in the upcoming World Cup. As you can probably guess this was a file that was made available so that it could be imported into your calendar of choice. It had one obvious downside though, right now nobody knows who is going to be playing in the knock-out stages so the calendar looks like this: with no teams being named after 25th June. How much more useful would this calendar have been if the BBC had made it possible to subscribe to the calendar instead, thus the calendar could be updated with the teams for the knock out stages when they are known and every subscriber would have a permanently up-to-date record of all the fixtures in their calendar. Better still, the calendar could be updated with match results as well or perhaps even post a match report from the BBC sport pages; when calendars are made subscribable a sea of opportunity opens up for distribution of information. So with that in mind I have decided to go one better than the BBC. I have imported their .ics into a brand new Hotmail calendar and made it publicly available at the following URLs: HTML http://cid-dc1ed121af0476be.calendar.live.com/calendar/World+Cup+2010/index.html iCalendar webcal://cid-dc1ed121af0476be.calendar.live.com/calendar/World+Cup+2010/calendar.ics The link you’re really interested in is the second one - click on that and it should open up in your calendar software of choice. Or, if you want to view it in an online calendar such as Hotmail Calendar or Google Calendar, copy and paste that URL into the appropriate place. Some people have told me they’re having trouble with the iCalendar link in which case hit the HTML link and then click “View ICS” at the resultant web page: I shall endeavour to keep the calendar updated throughout the World Cup and even if I don’t you’re no worse off than if you had imported the BBC’s .ics file so why not give it a try? If I do keep it up to date then you will have a permanent record of the 2010 World Cup available in your calendar. Forever. If you have your calendar synced to your smartphone then you’ll be carrying match reports around with you without you having to do a single thing. Surely that’s worth a quick click isn’t it?   If you have any thoughts let me have them in the comments below. Thanks for reading. @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Amanda Todd&ndash;What Parents Can Learn From Her Story

    - by D'Arcy Lussier
    Amanda Todd was a bullied teenager who committed suicide this week. Her story has become headline news due in part to her You Tube video she posted telling her story:   The story is heartbreaking for so many reasons, but I wanted to talk about what we as parents can learn from this. Being the dad to two girls, one that’s 10, I’m very aware of the dangers that the internet holds. When I saw her story, one thing jumped out at me – unmonitored internet access at an early age. My daughter (then 9) came home from a friends place once and asked if she could be in a YouTube video with her friend. Apparently this friend was allowed to do whatever she wanted on the internet, including posting goofy videos. This set off warning bells and we ensured our daughter realized the dangers and that she was not to ever post videos of herself. In looking at Amanda’s story, the access to unmonitored internet time along with just being a young girl and being flattered by an online predator were the key events that ultimately led to her suicide. Yes, the reaction of her classmates and “friends” was horrible as well, I’m not diluting that. But our youth don’t fully understand yet that what they do on the internet today will follow them potentially forever. And the people they meet online aren’t necessarily who they claim to be. So what can we as parents learn from Amanda’s story? Parents Shouldn’t Feel Bad About Being Internet Police Our job as parents is in part to protect our kids and keep them safe, even if they don’t like our measures. This includes monitoring, supervising, and restricting their internet activities. In our house we have a family computer in the living room that the kids can watch videos and surf the web. It’s in plain view of everyone, so you can’t hide what you’re looking at. If our daughter goes to a friend’s place, we ask about what they did and what they played. If the computer comes up, we ask about what they did on it. Luckily our daughter is very up front and honest in telling us things, so we have very open discussions. Parents Need to Be Honest About the Dangers of the Internet I’m sure every generation says that “kids grow up so fast these days”, but in our case the internet really does push our kids to be exposed to things they otherwise wouldn’t experience. One wrong word in a Google search, a click of a link in a spam email, or just general curiosity can expose a child to things they aren’t ready for or should never be exposed to (and I’m not just talking about adult material – have you seen some of the graphic pictures from war zones posted on news sites recently?). Our stance as parents has been to be open about discussing the dangers with our kids before they encounter any content – be proactive instead of reactionary. Part of this is alerting them to the monsters that lurk on the internet as well. As kids explore the world wide web, they’re eventually going to encounter some chat room or some Facebook friend invite or other personal connection with someone. More than ever kids need to be educated on the dangers of engaging with people online and sharing personal information. You can think of it as an evolved discussion that our parents had with us about using the phone: “Don’t say ‘I’m home alone’, don’t say when mom or dad get home, don’t tell them any information, etc.” Parents Need to Talk Self Worth at Home Katie makes the point better than I ever could (one bad word towards the end): Our children need to understand their value beyond what the latest issue of TigerBeat says, or the media who continues flaunting physical attributes over intelligence and character, or a society that puts focus on status and wealth. They also have to realize that just because someone pays you a compliment, that doesn’t mean you should ignore personal boundaries and limits. What does this have to do with the internet? Well, in days past if you wanted to be social you had to go out somewhere. Now you can video chat with any number of people from the comfort of wherever your laptop happens to be – and not just text but full HD video with sound! While innocent children head online in the hopes of meeting cool people, predators with bad intentions are heading online too. As much as we try to monitor their online activity and be honest about the dangers of the internet, the human side of our kids isn’t something we can control. But we can try to influence them to see themselves as not needing to search out the acceptance of complete strangers online. Way easier said than done, but ensuring self-worth is something discussed, encouraged, and celebrated is a step in the right direction. Parental Wake Up Call This post is not a critique of Amanda’s parents. The reality is that cyber bullying/abuse is happening every day, and there are millions of parents that have no clue its happening to their children. Amanda’s story is a wake up call that our children’s online activities may be putting them in danger. My heart goes out to the parents of this girl. As a father of daughters, I can’t imagine what I would do if I found my daughter having to hide in a ditch to avoid a mob or call 911 to report my daughter had attempted suicide by drinking bleach or deal with a child turning to drugs/alcohol/cutting to cope. It would be horrendous if we as parents didn’t re-evaluate our family internet policies in light of this event. And in the end, Amanda’s video was meant to bring attention to her plight and encourage others going through the same thing. We may not be kids, but we can still honour her memory by helping safeguard our children.

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  • Silverlight Cream for December 18, 2010 -- #1012

    - by Dave Campbell
    In this Issue: Mark Monster, Kevin Dockx, Jeremy Likness(-2-,-3-), Timmy Kokke, Den Delimarsky, Mike Snow, Samuel Jack(-2-), and Renuka Prasad(-2-). Above the Fold: Silverlight: "Trigger a Storyboard on ViewModel changes" Mark Monster WP7: "Microsoft Push Notification in Windows Phone 7" Renuka Prasad Shoutouts: SilverlightGal sent me the link to The Silverlight Dossier ... I think it's a pretty good start... additions I'd like to see are ways to submit to the various areas. Michael Crump put up a contest that runs from now to January 1st... Win a set of Infragistics Silverlight Controls with Data Visualization!... pretty cool, Michael! If you visit WynApse.com, you'll see I have a subscription to LearnVisualStudio.net... and now they have posted a batch of WP7 videos... 64 of them to be exact... wow!: New video series From SilverlightCream.com: Trigger a Storyboard on ViewModel changes Mark Monster has a great post up about triggering Storyboard on ViewModel changes using the DataTrigger from Blend... cool stuff, and you can also do GoToStateAction or other actions or build yourowndang Trigger Action... fun awaits! ... sorry it took a while to post, Mark... been a tad overloaded here! Working with the Silverlight Rich Text Box control Kevin Dockx has had a post up for a while at SilverlightShow where he takes a good look at the RichText control and it's various capabilities, including source so you can give it a dance yourself. Lessons Learned in Personal Web Page Part 3: Custom Panel and Listbox Jeremy Likness's part 3 of his Personal Web Page lessons learned is covering the tres-cool 3D Panel he did... and he's got it all explained out... building from scratch via a custom panel and a Listbox control... A Silverlight MVVM Feed Reader from Scratch in 30 Minutes Jeremy Likness has a video tutorial showing building an MVVM/Silverlight feedreader in 30 minutes ... plus a couple mods that he noticed after the fact... beat that HTML5 :) Jounce Part 8: Raising Property Changed In Jeremy Likness's latest post, he has number 8 in his series on his MVVM platform, Jounce. This time he's explaining the property changed notification, has a very cool way of doing it, and some interesting comments from readers. Dependency Injection, MVVM, Ninject and Silverlight Timmy Kokke has a great tutorial up with associated demo project on Dependency Injection in MVVM and Silverlight. Some hidden features in the Windows Phone 7 emulator Den Delimarsky shows how to get some of the hidden features on your WP7 emulator like the Call History, Call Settings, and Details about the numbers. Playing sound effects on Windows Phone 7 Mike Snow's latest tip is playing sound effects on your WP7 ... a little bit of XNA here and there, and badabing, badaboom, you got sound! Day 3 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack has a couple more posts up about his 'Build a WP7 game in 3 Days' challenge... first up is Day 3 from 8:50 to 22:30 ... wow... long day! ... but he's got something good going now... some good external links also Day 3.5 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack's 3rd day ended with another half-day added on to put on some finishing touches... again, some good external links... and he finished with this Say hello to Simon Squared, my 3.5 day old WP7 Game Microsoft Push Notification in Windows Phone 7 Renuka Prasad has a bunch of material up that I've not been aware of (how did that happen, people??) ... here's the first of a couple of his posts on Code Project ... a very nice tutorial on the Push Notification process... great diagrams and external links. Windows Phone 7 – Toast Notification Using Windows Azure Cloud Service Renuka Prasad has another WP7 post on CodeProject... this one on Toast Notification... and he's using Azure and WCF all rolled into it as well... great diagrams, descriptions and all the code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Merck Serono Gains Deep Understanding of Product Portfolio Value-Drivers, Risks, and Sales Expectations Through Forecasting Solution

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Merck Serono S.A. is the biopharmaceutical division of Merck KGaA. It offers leading brands in 150 countries to help patients with cancer, multiple sclerosis, infertility, endocrine and metabolic disorders, as well as cardiovascular diseases. Challenges: Establish a better decision-making framework for its complex, development portfolio of pharmaceutical products, where single-point estimates or expected averages of portfolio values, portfolio risks, and sales forecasts are insufficient and can be misleading Enable the company to be aware at all times of the range of possible outcomes of technical and market risks and uncertainties, such as the technical uncertainty of whether a product will produce the desired clinical outcomes, or the market-related uncertainty of whether a product will be outperformed by its competitors Solutions to Overcome the Challenges: Used Oracle Crystal Ball to devise a Monte-Carlo-based approach to better analyze and define the values and risks of the company’s development portfolio, laying the groundwork for optimized decision-making Enabled a better understanding of the range of potential values and risks to improve portfolio planning Enabled detailed analysis of the likelihood of favorable or unfavorable outcomes, such as the likelihood of whether Merck Serono can meet its sales targets planned for the next ten years with its existing product portfolio Gained the ability to take into account correlative risks, synergies and project interactions, enabling Merck Serono to better forecast what the company may achieve—for example, that there is a 70% probability of a particular sales target being met Established Monte-Carlo-based analysis using Oracle Crystal Ball as a useful element in decision-making at the board level, as the approach provides a better analysis of values and risks associated with the company’s product portfolio “Oracle Crystal Ball enables us to make Monte Carlo simulations of the potential value and sales of our development portfolio. It is a very powerful tool for gaining a thorough understanding and improved awareness of value drivers, uncertainties, and risks, along with associated probabilities.” – Riccardo Lampariello, Associate Director, Merck Serono S.A Why Oracle “We chose Oracle Crystal Ball to enable us to perform Monte Carlo analysis, which gives us a deeper understanding and improved awareness of the value drivers, uncertainties and risks of our portfolio of development projects,” said Kimber Hardy, head of valuation and analysis, Merck Serono S.A. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Click here to read the full version of the customer success story Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Inside Red Gate - Project teams

    - by Simon Cooper
    Within each division in Red Gate, development effort is structured around one or more project teams; currently, each division contains 2-3 separate teams. These are self contained units responsible for a particular development project. Project team structure The typical size of a development team varies, but is normally around 4-7 people - one project manager, two developers, one or two testers, a technical author (who is responsible for the text within the application, website content, and help documentation) and a user experience designer (who designs and prototypes the UIs) . However, team sizes can vary from 3 up to 12, depending on the division and project. As an rule, all the team sits together in the same area of the office. (Again, this is my experience of what happens. I haven't worked in the DBA division, and SQL Tools might have changed completely since I moved to .NET. As I mentioned in my previous post, each division is free to structure itself as it sees fit.) Depending on the project, and the other needs in the division, the tech author and UX designer may be shared between several projects. Generally, developers and testers work on one project at a time. If the project is a simple point release, then it might not need a UX designer at all. However, if it's a brand new product, then a UX designer and tech author will be involved right from the start. Developers, testers, and the project manager will normally stay together in the same team as they work on different projects, unless there's a good reason to split or merge teams for a particular project. Technical authors and UX designers will normally go wherever they are needed in the division, depending on what each project needs at the time. In my case, I was working with more or less the same people for over 2 years, all the way through SQL Compare 7, 8, and Schema Compare for Oracle. This helped to build a great sense of camaraderie wihin the team, and helped to form and maintain a team identity. This, in turn, meant we worked very well together, and so the final result was that much better (as well as making the work more fun). How is a project started and run? The product manager within each division collates user feedback and ideas, does lots of research, throws in a few ideas from people within the company, and then comes up with a list of what the division should work on in the next few years. This is split up into projects, and after each project is greenlit (I'll be discussing this later on) it is then assigned to a project team, as and when they become available (I'm sure there's lots of discussions and meetings at this point that I'm not aware of!). From that point, it's entirely up to the project team. Just as divisions are autonomous, project teams are also given a high degree of autonomy. All the teams in Red Gate use some sort of vaguely agile methodology; most use some variations on SCRUM, some have experimented with Kanban. Some store the project progress on a whiteboard, some use our bug tracker, others use different methods. It all depends on what the team members think will work best for them to get the best result at the end. From that point, the project proceeds as you would expect; code gets written, tests pass and fail, discussions about how to resolve various problems are had and decided upon, and out pops a new product, new point release, new internal tool, or whatever the project's goal was. The project manager ensures that everyone works together without too much bloodshed and that thrown missiles are constrained to Nerf bullets, the developers write the code, the testers ensure it actually works, and the tech author and UX designer ensure that people will be able to use the final product to solve their problem (after all, developers make lousy UI designers and technical authors). Projects in Red Gate last a relatively short amount of time; most projects are less than 6 months. The longest was 18 months. This has evolved as the company has grown, and I suspect is a side effect of the type of software Red Gate produces. As an ISV, we sell packaged software; we only get revenue when customers purchase the ready-made tools. As a result, we only get a sellable piece of software right at the end of a project. Therefore, the longer the project lasts, the more time and money has to be invested by the company before we get any revenue from it, and the riskier the project becomes. This drives the average project time down. Small project teams are the core of how Red Gate produces software, and are what the whole development effort of the company is built around. In my next post, I'll be looking at the office itself, and how all 200 of us manage to fit on two floors of a small office building.

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  • Oracle WebCenter at the Enterprise 2.0 Conference

    - by Brian Dirking
    We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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  • PASS Summit 2011 &ndash; Part III

    - by Tara Kizer
    Well we’re about a month past PASS Summit 2011, and yet I haven’t finished blogging my notes! Between work and home life, I haven’t been able to come up for air in a bit.  Now on to my notes… On Thursday of the PASS Summit 2011, I attended Klaus Aschenbrenner’s (blog|twitter) “Advanced SQL Server 2008 Troubleshooting”, Joe Webb’s (blog|twitter) “SQL Server Locking & Blocking Made Simple”, Kalen Delaney’s (blog|twitter) “What Happened? Exploring the Plan Cache”, and Paul Randal’s (blog|twitter) “More DBA Mythbusters”.  I think my head grew two times in size from the Thursday sessions.  Just WOW! I took a ton of notes in Klaus' session.  He took a deep dive into how to troubleshoot performance problems.  Here is how he goes about solving a performance problem: Start by checking the wait stats DMV System health Memory issues I/O issues I normally start with blocking and then hit the wait stats.  Here’s the wait stat query (Paul Randal’s) that I use when working on a performance problem.  He highlighted a few waits to be aware of such as WRITELOG (indicates IO subsystem problem), SOS_SCHEDULER_YIELD (indicates CPU problem), and PAGEIOLATCH_XX (indicates an IO subsystem problem or a buffer pool problem).  Regarding memory issues, Klaus recommended that as a bare minimum, one should set the “max server memory (MB)” in sp_configure to 2GB or 10% reserved for the OS (whichever comes first).  This is just a starting point though! Regarding I/O issues, Klaus talked about disk partition alignment, which can improve SQL I/O performance by up to 100%.  You should use 64kb for NTFS cluster, and it’s automatic in Windows 2008 R2. Joe’s locking and blocking presentation was a good session to really clear up the fog in my mind about locking.  One takeaway that I had no idea could be done was that you can set a timeout in T-SQL code view LOCK_TIMEOUT.  If you do this via the application, you should trap error 1222. Kalen’s session went into execution plans.  The minimum size of a plan is 24k.  This adds up fast especially if you have a lot of plans that don’t get reused much.  You can use sys.dm_exec_cached_plans to check how often a plan is being reused by checking the usecounts column.  She said that we can use DBCC FLUSHPROCINDB to clear out the stored procedure cache for a specific database.  I didn’t know we had this available, so this was great to hear.  This will be less intrusive when an emergency comes up where I’ve needed to run DBCC FREEPROCCACHE. Kalen said one should enable “optimize for ad hoc workloads” if you have an adhoc loc.  This stores only a 300-byte stub of the first plan, and if it gets run again, it’ll store the whole thing.  This helps with plan cache bloat.  I have a lot of systems that use prepared statements, and Kalen says we simulate those calls by using sp_executesql.  Cool! Paul did a series of posts last year to debunk various myths and misconceptions around SQL Server.  He continues to debunk things via “DBA Mythbusters”.  You can get a PDF of a bunch of these here.  One of the myths he went over is the number of tempdb data files that you should have.  Back in 2000, the recommendation was to have as many tempdb data files as there are CPU cores on your server.  This no longer holds true due to the numerous cores we have on our servers.  Paul says you should start out with 1/4 to 1/2 the number of cores and work your way up from there.  BUT!  Paul likes what Bob Ward (twitter) says on this topic: 8 or less cores –> set number of files equal to the number of cores Greater than 8 cores –> start with 8 files and increase in blocks of 4 One common myth out there is to set your MAXDOP to 1 for an OLTP workload with high CXPACKET waits.  Instead of that, dig deeper first.  Look for missing indexes, out-of-date statistics, increase the “cost threshold for parallelism” setting, and perhaps set MAXDOP at the query level.  Paul stressed that you should not plan a backup strategy but instead plan a restore strategy.  What are your recoverability requirements?  Once you know that, now plan out your backups. As Paul always does, he talked about DBCC CHECKDB.  He said how fabulous it is.  I didn’t want to interrupt the presentation, so after his session had ended, I asked Paul about the need to run DBCC CHECKDB on your mirror systems.  You could have data corruption occur at the mirror and not at the principal server.  If you aren’t checking for data corruption on your mirror systems, you could be failing over to a corrupt database in the case of a disaster or even a planned failover.  You can’t run DBCC CHECKDB against the mirrored database, but you can run it against a snapshot off the mirrored database.

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  • Package Manager Console For More Than Managing Packages

    - by Steve Michelotti
    Like most developers, I prefer to not have to pick up the mouse if I don’t have to. I use the Executor launcher for almost everything so it’s extremely rare for me to ever click the “Start” button in Windows. I also use shortcuts keys when I can so I don’t have to pick up the mouse. By now most people know that the Package Manager Console that comes with NuGet is PowerShell embedded inside of Visual Studio. It is based on its PowerConsole predecessor which was the first (that I’m aware of) to embed PowerShell inside of Visual Studio and give access to the Visual Studio automation DTE object. It does this through an inherent $dte variable that is automatically available and ready for use. This variable is also available inside of the NuGet Package Manager console. Adding a new class file to a Visual Studio project is one of those mundane tasks that should be easier. First I have to pick up the mouse. Then I have to right-click where I want it file to go and select “Add –> New Item…” or “Add –> Class…”   If you know the Ctrl+Shift+A shortcut, then you can avoid the mouse for adding a new item but you have to manually assign a shortcut for adding a new class. At this point it pops up a dialog just so I can enter the name of the class I want. Since this is one of the most common tasks developers do, I figure there has to be an easier way and a way that avoids picking up the mouse and popping up dialogs. This is where your embedded PowerShell prompt in Visual Studio comes in. The first thing you should do is to assign a keyboard shortcut so that you can get a PowerShell prompt (i.e., the Package Manager console) quickly without ever picking up the mouse. I assign “Ctrl+P, Ctrl+M” because “P + M” stands for “Package Manager” so it is easy to remember:   At this point I can type this command to add a new class: PM> $dte.ItemOperations.AddNewItem("Code\Class", "Foo.cs") which will result in the class being added: At this point I’ve satisfied my original goal of not having to pick up a mouse and not having the “Add New Item” dialog pop up. However, having to remember that $dte method call is not very user-friendly at all. The best thing to do is to make this a re-usable function that always loads when Visual Studio starts up. There is a $profile variable that you can use to figure out where that location is for your machine: PM> $profile C:\Users\steve.michelotti\Documents\WindowsPowerShell\NuGet_profile.ps1 If the NuGet_profile.ps1 file does not already exist, you can just create it yourself and place it in the directory. Now you can put a function inside like this: 1: function addClass($className) 2: { 3: if ($className.EndsWith(".cs") -eq $false) { 4: $className = $className + ".cs" 5: } 6: 7: $dte.ItemOperations.AddNewItem("Code\Class", $className) 8: } Since it’s in the NuGet_profile.ps1 file, this function will automatically always be available for me after starting Visual Studio. Now I can simply do this: PM> addClass Foo At this point, we have a *very* nice developer experience. All I did to add a new class was: “Ctrl-P, Ctrl-M”, then “addClass Foo”. No mouse, no pop up dialogs, no complex commands to remember. In fact, PowerShell gives you auto-completion as well. If I type “addc” followed by [TAB], then intellisense pops up: You can see my custom function appear in intellisense above. Now I can type the next letter “c” and [TAB] to auto-complete the command. And if that’s still too many key strokes for you, then you can create your own PowerShell custom alias for your function like this: PM> Set-Alias addc addClass PM> addc Foo While all this is very useful, I did run into some issues which prompted me to make even further customization. This command will add the new class file to the current active directory. Depending on your context, this may not be what you want. For example, by convention all view model objects go in the “Models” folder in an MVC project. So if the current document is in the Controllers folder, it will add your class to that folder which is not what you want. You want it to always add it to the “Models” folder if you are adding a new model in an MVC project. For this situation, I added a new function called “addModel” which looks like this: 1: function addModel($className) 2: { 3: if ($className.EndsWith(".cs") -eq $false) { 4: $className = $className + ".cs" 5: } 6: 7: $modelsDir = $dte.ActiveSolutionProjects[0].UniqueName.Replace(".csproj", "") + "\Models" 8: $dte.Windows.Item([EnvDTE.Constants]::vsWindowKindSolutionExplorer).Activate() 9: $dte.ActiveWindow.Object.GetItem($modelsDir).Select([EnvDTE.vsUISelectionType]::vsUISelectionTypeSelect) 10: $dte.ItemOperations.AddNewItem("Code\Class", $className) 11: } First I figure out the path to the Models directory on line #7. Then I activate the Solution Explorer window on line #8. Then I make sure the Models directory is selected so that my context is correct when I add the new class and it will be added to the Models directory as desired. These are just a couple of examples for things you can do with the PowerShell prompt that you have available in the Package Manager console. As developers we spend so much time in Visual Studio, why would you not customize it so that you can work in whatever way you want to work?! The next time you’re not happy about the way Visual Studio makes you do a particular task – automate it! The sky is the limit.

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  • LIMBO fails on startup with Internal errors - invalid parameters received

    - by user61262
    I installed LIMBO from the Humble Bundle V and as far as I am aware, this has wine packaged with it (I also installed the latest from the repo's in case is was because of that). However the game doesn't even start and fails with the message: Wine Program Error Internal errors - invalid parameters received. Is there a way to log the error or does anyone know why this happens? This question was asked previously but it seems to have disappeared. My Graphics cards is a Geforece GT 250 Cheers ice. [edit: Wine outputs the following error: wine /opt/limbo/support/limbo/drive_c/Program\ Files/limbo/limbo.exe fixme:system:SystemParametersInfoW Unimplemented action: 59 (SPI_SETSTICKYKEYS) fixme:system:SystemParametersInfoW Unimplemented action: 53 (SPI_SETTOGGLEKEYS) fixme:system:SystemParametersInfoW Unimplemented action: 51 (SPI_SETFILTERKEYS) fixme:win:EnumDisplayDevicesW ((null),0,0x32f580,0x00000000), stub! err:x11settings:X11DRV_ChangeDisplaySettingsEx No matching mode found 1920x1080x32 @60! (XRandR) err:xrandr:X11DRV_XRandR_SetCurrentMode Resolution change not successful -- perhaps display has changed? wine: Unhandled page fault on read access to 0x00000000 at address 0x48213e (thread 0009), starting debugger... The debugger has the following output: Unhandled exception: page fault on read access to 0x00000000 in 32-bit code (0x0048213e). Register dump: CS:0073 SS:007b DS:007b ES:007b FS:0033 GS:003b EIP:0048213e ESP:0032f9f4 EBP:0037cdd0 EFLAGS:00010202( R- -- I - - - ) EAX:00000000 EBX:00000000 ECX:00000000 EDX:0037cf4c ESI:0037cda8 EDI:0037cdcc Stack dump: 0x0032f9f4: 0037cda8 0034c708 7bc35120 00000000 0x0032fa04: 0037cda8 0032fa38 0079fc58 00000000 0x0032fa14: 0048b7d4 00000001 0037cdcc 00000001 0x0032fa24: 00000780 00000438 0034c620 00000000 0x0032fa34: 0034c708 0032fa78 007a04e2 00000002 0x0032fa44: 0048c4bc 00000780 00000438 0037cda8 Backtrace: =>0 0x0048213e in limbo (+0x8213e) (0x0037cdd0) 0x0048213e: movl 0x0(%eax),%edx Modules: Module Address Debug info Name (103 modules) PE 400000- 926000 Export limbo PE 10000000-101ff000 Deferred d3dx9_43 ELF 79bb3000-7b800000 Deferred libnvidia-glcore.so.295.53 ELF 7b800000-7ba15000 Deferred kernel32<elf> \-PE 7b810000-7ba15000 \ kernel32 ELF 7bc00000-7bcc3000 Deferred ntdll<elf> \-PE 7bc10000-7bcc3000 \ ntdll ELF 7bf00000-7bf04000 Deferred <wine-loader> ELF 7d7e0000-7d7e4000 Deferred libnvidia-tls.so.295.53 ELF 7d7e4000-7d8bc000 Deferred libgl.so.1 ELF 7d9d0000-7d9d9000 Deferred librt.so.1 ELF 7d9d9000-7d9de000 Deferred libgpg-error.so.0 ELF 7d9de000-7d9f6000 Deferred libresolv.so.2 ELF 7d9f6000-7d9fa000 Deferred libkeyutils.so.1 ELF 7d9fa000-7da43000 Deferred libdbus-1.so.3 ELF 7da43000-7da55000 Deferred libp11-kit.so.0 ELF 7da55000-7dada000 Deferred libgcrypt.so.11 ELF 7dada000-7daec000 Deferred libtasn1.so.3 ELF 7daec000-7daf5000 Deferred libkrb5support.so.0 ELF 7daf5000-7dafa000 Deferred libcom_err.so.2 ELF 7dafa000-7db22000 Deferred libk5crypto.so.3 ELF 7db22000-7dbf1000 Deferred libkrb5.so.3 ELF 7dbf1000-7dc03000 Deferred libavahi-client.so.3 ELF 7dc03000-7dc11000 Deferred libavahi-common.so.3 ELF 7dc11000-7dcd5000 Deferred libgnutls.so.26 ELF 7dcd5000-7dd13000 Deferred libgssapi_krb5.so.2 ELF 7dd13000-7dd66000 Deferred libcups.so.2 ELF 7dd94000-7ddc8000 Deferred uxtheme<elf> \-PE 7dda0000-7ddc8000 \ uxtheme ELF 7ddc8000-7ddd3000 Deferred libxcursor.so.1 ELF 7ddd4000-7dde7000 Deferred gnome-keyring-pkcs11.so ELF 7de47000-7de4d000 Deferred libxfixes.so.3 ELF 7deac000-7ded6000 Deferred libexpat.so.1 ELF 7ded6000-7df0a000 Deferred libfontconfig.so.1 ELF 7df0a000-7df1a000 Deferred libxi.so.6 ELF 7df1a000-7df1e000 Deferred libxcomposite.so.1 ELF 7df1e000-7df27000 Deferred libxrandr.so.2 ELF 7df27000-7df31000 Deferred libxrender.so.1 ELF 7df31000-7df37000 Deferred libxxf86vm.so.1 ELF 7df37000-7df3b000 Deferred libxinerama.so.1 ELF 7df3b000-7df5d000 Deferred imm32<elf> \-PE 7df40000-7df5d000 \ imm32 ELF 7df5d000-7df64000 Deferred libxdmcp.so.6 ELF 7df64000-7df85000 Deferred libxcb.so.1 ELF 7df85000-7df9f000 Deferred libice.so.6 ELF 7df9f000-7e0d3000 Deferred libx11.so.6 ELF 7e0d3000-7e0e5000 Deferred libxext.so.6 ELF 7e0e5000-7e178000 Deferred winex11<elf> \-PE 7e0f0000-7e178000 \ winex11 ELF 7e178000-7e18e000 Deferred libz.so.1 ELF 7e18e000-7e228000 Deferred libfreetype.so.6 ELF 7e228000-7e247000 Deferred libtinfo.so.5 ELF 7e247000-7e269000 Deferred libncurses.so.5 ELF 7e27d000-7e292000 Deferred xinput1_3<elf> \-PE 7e280000-7e292000 \ xinput1_3 ELF 7e292000-7e2a6000 Deferred psapi<elf> \-PE 7e2a0000-7e2a6000 \ psapi ELF 7e2a6000-7e304000 Deferred dbghelp<elf> \-PE 7e2b0000-7e304000 \ dbghelp ELF 7e304000-7e391000 Deferred msvcrt<elf> \-PE 7e320000-7e391000 \ msvcrt ELF 7e391000-7e4c5000 Deferred wined3d<elf> \-PE 7e3a0000-7e4c5000 \ wined3d ELF 7e4c5000-7e4fe000 Deferred d3d9<elf> \-PE 7e4d0000-7e4fe000 \ d3d9 ELF 7e4fe000-7e573000 Deferred rpcrt4<elf> \-PE 7e510000-7e573000 \ rpcrt4 ELF 7e573000-7e67b000 Deferred ole32<elf> \-PE 7e590000-7e67b000 \ ole32 ELF 7e67b000-7e697000 Deferred dinput8<elf> \-PE 7e680000-7e697000 \ dinput8 ELF 7e697000-7e6d1000 Deferred winspool<elf> \-PE 7e6a0000-7e6d1000 \ winspool ELF 7e6d1000-7e7c9000 Deferred comctl32<elf> \-PE 7e6e0000-7e7c9000 \ comctl32 ELF 7e7c9000-7e833000 Deferred shlwapi<elf> \-PE 7e7e0000-7e833000 \ shlwapi ELF 7e833000-7ea44000 Deferred shell32<elf> \-PE 7e840000-7ea44000 \ shell32 ELF 7ea44000-7eb23000 Deferred comdlg32<elf> \-PE 7ea50000-7eb23000 \ comdlg32 ELF 7eb23000-7eb3c000 Deferred version<elf> \-PE 7eb30000-7eb3c000 \ version ELF 7eb3c000-7eb9c000 Deferred advapi32<elf> \-PE 7eb50000-7eb9c000 \ advapi32 ELF 7eb9c000-7ec59000 Deferred gdi32<elf> \-PE 7ebb0000-7ec59000 \ gdi32 ELF 7ec59000-7ed99000 Deferred user32<elf> \-PE 7ec70000-7ed99000 \ user32 ELF 7ef99000-7efa6000 Deferred libnss_files.so.2 ELF 7efa6000-7efc0000 Deferred libnsl.so.1 ELF 7efc0000-7efec000 Deferred libm.so.6 ELF 7efee000-7eff4000 Deferred libuuid.so.1 ELF 7eff4000-7f000000 Deferred libnss_nis.so.2 ELF b7411000-b7415000 Deferred libxau.so.6 ELF b7415000-b741e000 Deferred libnss_compat.so.2 ELF b741f000-b7424000 Deferred libdl.so.2 ELF b7424000-b75ca000 Deferred libc.so.6 ELF b75cb000-b75e6000 Deferred libpthread.so.0 ELF b75e9000-b75f2000 Deferred libsm.so.6 ELF b75fa000-b773c000 Dwarf libwine.so.1 ELF b773e000-b7760000 Deferred ld-linux.so.2 ELF b7760000-b7761000 Deferred [vdso].so Threads: process tid prio (all id:s are in hex) 00000008 (D) Z:\opt\limbo\support\limbo\drive_c\Program Files\limbo\limbo.exe 00000009 0 <== 0000000e services.exe 00000020 0 0000001f 0 00000019 0 00000018 0 00000017 0 00000015 0 00000010 0 0000000f 0 00000012 winedevice.exe 0000001d 0 0000001a 0 00000014 0 00000013 0 0000001b plugplay.exe 00000021 0 0000001e 0 0000001c 0 00000022 explorer.exe 00000023 0 System information: Wine build: wine-1.4 Platform: i386 Host system: Linux Host version: 3.2.0-24-generic-pae

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  • Integration Patterns with Azure Service Bus Relay, Part 2: Anonymous full-trust .NET consumer

    - by Elton Stoneman
    This is the second in the IPASBR series, see also: Integration Patterns with Azure Service Bus Relay, Part 1: Exposing the on-premise service Part 2 is nice and easy. From Part 1 we exposed our service over the Azure Service Bus Relay using the netTcpRelayBinding and verified we could set up our network to listen for relayed messages. Assuming we want to consume that service in .NET from an environment which is fairly unrestricted for us, but quite restricted for attackers, we can use netTcpRelay and shared secret authentication. Pattern applicability This is a good fit for scenarios where: the consumer can run .NET in full trust the environment does not restrict use of external DLLs the runtime environment is secure enough to keep shared secrets the service does not need to know who is consuming it the service does not need to know who the end-user is So for example, the consumer is an ASP.NET website sitting in a cloud VM or Azure worker role, where we can keep the shared secret in web.config and we don't need to flow any identity through to the on-premise service. The service doesn't care who the consumer or end-user is - say it's a reference data service that provides a list of vehicle manufacturers. Provided you can authenticate with ACS and have access to Service Bus endpoint, you can use the service and it doesn't care who you are. In this post, we’ll consume the service from Part 1 in ASP.NET using netTcpRelay. The code for Part 2 (+ Part 1) is on GitHub here: IPASBR Part 2 Authenticating and authorizing with ACS In this scenario the consumer is a server in a controlled environment, so we can use a shared secret to authenticate with ACS, assuming that there is governance around the environment and the codebase which will prevent the identity being compromised. From the provider's side, we will create a dedicated service identity for this consumer, so we can lock down their permissions. The provider controls the identity, so the consumer's rights can be revoked. We'll add a new service identity for the namespace in ACS , just as we did for the serviceProvider identity in Part 1. I've named the identity fullTrustConsumer. We then need to add a rule to map the incoming identity claim to an outgoing authorization claim that allows the identity to send messages to Service Bus (see Part 1 for a walkthrough creating Service Idenitities): Issuer: Access Control Service Input claim type: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier Input claim value: fullTrustConsumer Output claim type: net.windows.servicebus.action Output claim value: Send This sets up a service identity which can send messages into Service Bus, but cannot register itself as a listener, or manage the namespace. Adding a Service Reference The Part 2 sample client code is ready to go, but if you want to replicate the steps, you’re going to add a WSDL reference, add a reference to Microsoft.ServiceBus and sort out the ServiceModel config. In Part 1 we exposed metadata for our service, so we can browse to the WSDL locally at: http://localhost/Sixeyed.Ipasbr.Services/FormatService.svc?wsdl If you add a Service Reference to that in a new project you'll get a confused config section with a customBinding, and a set of unrecognized policy assertions in the namespace http://schemas.microsoft.com/netservices/2009/05/servicebus/connect. If you NuGet the ASB package (“windowsazure.servicebus”) first and add the service reference - you'll get the same messy config. Either way, the WSDL should have downloaded and you should have the proxy code generated. You can delete the customBinding entries and copy your config from the service's web.config (this is already done in the sample project in Sixeyed.Ipasbr.NetTcpClient), specifying details for the client:     <client>       <endpoint address="sb://sixeyed-ipasbr.servicebus.windows.net/net"                 behaviorConfiguration="SharedSecret"                 binding="netTcpRelayBinding"                 contract="FormatService.IFormatService" />     </client>     <behaviors>       <endpointBehaviors>         <behavior name="SharedSecret">           <transportClientEndpointBehavior credentialType="SharedSecret">             <clientCredentials>               <sharedSecret issuerName="fullTrustConsumer"                             issuerSecret="E3feJSMuyGGXksJi2g2bRY5/Bpd2ll5Eb+1FgQrXIqo="/>             </clientCredentials>           </transportClientEndpointBehavior>         </behavior>       </endpointBehaviors>     </behaviors>   The proxy is straight WCF territory, and the same client can run against Azure Service Bus through any relay binding, or directly to the local network service using any WCF binding - the contract is exactly the same. The code is simple, standard WCF stuff: using (var client = new FormatService.FormatServiceClient()) { outputString = client.ReverseString(inputString); } Running the sample First, update Solution Items\AzureConnectionDetails.xml with your service bus namespace, and your service identity credentials for the netTcpClient and the provider:   <!-- ACS credentials for the full trust consumer (Part2): -->   <netTcpClient identityName="fullTrustConsumer"                 symmetricKey="E3feJSMuyGGXksJi2g2bRY5/Bpd2ll5Eb+1FgQrXIqo="/> Then rebuild the solution and verify the unit tests work. If they’re green, your service is listening through Azure. Check out the client by navigating to http://localhost:53835/Sixeyed.Ipasbr.NetTcpClient. Enter a string and hit Go! - your string will be reversed by your on-premise service, routed through Azure: Using shared secret client credentials in this way means ACS is the identity provider for your service, and the claim which allows Send access to Service Bus is consumed by Service Bus. None of the authentication details make it through to your service, so your service is not aware who the consumer is (MSDN calls this "anonymous authentication").

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  • How to build a Singleton-like dependency injector replacement (Php)

    - by Erparom
    I know out there are a lot of excelent containers, even frameworks almost entirely DI based with good strong IoC classes. However, this doesn't help me to "define" a new pattern. (This is Php code but understandable to anyone) Supose we have: //Declares the singleton class bookSingleton { private $author; private static $bookInstance; private static $isLoaned = FALSE; //The private constructor private function __constructor() { $this->author = "Onecrappy Writer Ofcheap Novels"; } //Sets the global isLoaned state and also gets self instance public static function loanBook() { if (self::$isLoaned === FALSE) { //Book already taken, so return false return FALSE; } else { //Ok, not loaned, lets instantiate (if needed and loan) if (!isset(self::$bookInstance)) { self::$bookInstance = new BookSingleton(); } self::$isLoaned = TRUE; } } //Return loaned state to false, so another book reader can take the book public function returnBook() { $self::$isLoaned = FALSE; } public function getAuthor() { return $this->author; } } Then we get the singelton consumtion class: //Consumes the Singleton class BookBorrower() { private $borrowedBook; private $haveBookState; public function __construct() { this->haveBookState = FALSE; } //Use the singelton-pattern behavior public function borrowBook() { $this->borrowedBook = BookSingleton::loanBook(); //Check if was successfully borrowed if (!this->borrowedBook) { $this->haveBookState = FALSE; } else { $this->haveBookState = TRUE; } } public function returnBook() { $this->borrowedBook->returnBook(); $this->haveBookState = FALSE; } public function getBook() { if ($this->haveBookState) { return "The book is loaned, the author is" . $this->borrowedbook->getAuthor(); } else { return "I don't have the book, perhaps someone else took it"; } } } At last, we got a client, to test the behavior function __autoload($class) { require_once $class . '.php'; } function write ($whatever,$breaks) { for($break = 0;$break<$breaks;$break++) { $whatever .= "\n"; } echo nl2br($whatever); } write("Begin Singleton test", 2); $borrowerJuan = new BookBorrower(); $borrowerPedro = new BookBorrower(); write("Juan asks for the book", 1); $borrowerJuan->borrowBook(); write("Book Borrowed? ", 1); write($borrowerJuan->getAuthorAndTitle(),2); write("Pedro asks for the book", 1); $borrowerPedro->borrowBook(); write("Book Borrowed? ", 1); write($borrowerPedro->getAuthorAndTitle(),2); write("Juan returns the book", 1); $borrowerJuan->returnBook(); write("Returned Book Juan? ", 1); write($borrowerJuan->getAuthorAndTitle(),2); write("Pedro asks again for the book", 1); $borrowerPedro->borrowBook(); write("Book Borrowed? ", 1); write($borrowerPedro->getAuthorAndTitle(),2); This will end up in the expected behavior: Begin Singleton test Juan asks for the book Book Borrowed? The book is loaned, the author is = Onecrappy Writer Ofcheap Novels Pedro asks for the book Book Borrowed? I don't have the book, perhaps someone else took it Juan returns the book Returned Book Juan? I don't have the book, perhaps someone else took it Pedro asks again for the book Book Borrowed? The book is loaned, the author is = Onecrappy Writer Ofcheap Novels So I want to make a pattern based on the DI technique able to do exactly the same, but without singleton pattern. As far as I'm aware, I KNOW I must inject the book inside "borrowBook" function instead of taking a static instance: public function borrowBook(BookNonSingleton $book) { if (isset($this->borrowedBook) || $book->isLoaned()) { $this->haveBook = FALSE; return FALSE; } else { $this->borrowedBook = $book; $this->haveBook = TRUE; return TRUE; } } And at the client, just handle the book: $borrowerJuan = new BookBorrower(); $borrowerJuan-borrowBook(new NonSingletonBook()); Etc... and so far so good, BUT... Im taking the responsability of "single instance" to the borrower, instead of keeping that responsability inside the NonSingletonBook, that since it has not anymore a private constructor, can be instantiated as many times... making instances on each call. So, What does my NonSingletonBook class MUST be in order to never allow borrowers to have this same book twice? (aka) keep the single instance. Because the dependency injector part of the code (borrower) does not solve me this AT ALL. Is it needed the container with an "asShared" method builder with static behavior? No way to encapsulate this functionallity into the Book itself? "Hey Im a book and I shouldn't be instantiated more than once, I'm unique"

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  • Availability Best Practices on Oracle VM Server for SPARC

    - by jsavit
    This is the first of a series of blog posts on configuring Oracle VM Server for SPARC (also called Logical Domains) for availability. This series will show how to how to plan for availability, improve serviceability, avoid single points of failure, and provide resiliency against hardware and software failures. Availability is a broad topic that has filled entire books, so these posts will focus on aspects specifically related to Oracle VM Server for SPARC. The goal is to improve Reliability, Availability and Serviceability (RAS): An article defining RAS can be found here. Oracle VM Server for SPARC Principles for Availability Let's state some guiding principles for availability that apply to Oracle VM Server for SPARC: Avoid Single Points Of Failure (SPOFs). Systems should be configured so a component failure does not result in a loss of application service. The general method to avoid SPOFs is to provide redundancy so service can continue without interruption if a component fails. For a critical application there may be multiple levels of redundancy so multiple failures can be tolerated. Oracle VM Server for SPARC makes it possible to configure systems that avoid SPOFs. Configure for availability at a level of resource and effort consistent with business needs. Effort and resource should be consistent with business requirements. Production has different availability requirements than test/development, so it's worth expending resources to provide higher availability. Even within the category of production there may be different levels of criticality, outage tolerances, recovery and repair time requirements. Keep in mind that a simple design may be more understandable and effective than a complex design that attempts to "do everything". Design for availability at the appropriate tier or level of the platform stack. Availability can be provided in the application, in the database, or in the virtualization, hardware and network layers they depend on - or using a combination of all of them. It may not be necessary to engineer resilient virtualization for stateless web applications applications where availability is provided by a network load balancer, or for enterprise applications like Oracle Real Application Clusters (RAC) and WebLogic that provide their own resiliency. It's (often) the same architecture whether virtual or not: For example, providing resiliency against a lost device path or failing disk media is done for the same reasons and may use the same design whether in a domain or not. It's (often) the same technique whether using domains or not: Many configuration steps are the same. For example, configuring IPMP or creating a redundant ZFS pool is pretty much the same within the guest whether you're in a guest domain or not. There are configuration steps and choices for provisioning the guest with the virtual network and disk devices, which we will discuss. Sometimes it is different using domains: There are new resources to configure. Most notable is the use of alternate service domains, which provides resiliency in case of a domain failure, and also permits improved serviceability via "rolling upgrades". This is an important differentiator between Oracle VM Server for SPARC and traditional virtual machine environments where all virtual I/O is provided by a monolithic infrastructure that itself is a SPOF. Alternate service domains are widely used to provide resiliency in production logical domains environments. Some things are done via logical domains commands, and some are done in the guest: For example, with Oracle VM Server for SPARC we provide multiple network connections to the guest, and then configure network resiliency in the guest via IP Multi Pathing (IPMP) - essentially the same as for non-virtual systems. On the other hand, we configure virtual disk availability in the virtualization layer, and the guest sees an already-resilient disk without being aware of the details. These blogs will discuss configuration details like this. Live migration is not "high availability" in the sense of "continuous availability": If the server is down, then you don't live migrate from it! (A cluster or VM restart elsewhere would be used). However, live migration can be part of the RAS (Reliability, Availability, Serviceability) picture by improving Serviceability - you can move running domains off of a box before planned service or maintenance. The blog Best Practices - Live Migration on Oracle VM Server for SPARC discusses this. Topics Here are some of the topics that will be covered: Network availability using IP Multipathing and aggregates Disk path availability using virtual disks defined with multipath groups ("mpgroup") Disk media resiliency configuring for redundant disks that can tolerate media loss Multiple service domains - this is probably the most significant item and the one most specific to Oracle VM Server for SPARC. It is very widely deployed in production environments as the means to provide network and disk availability, but it can be confusing. Subsequent articles will describe why and how to configure multiple service domains. Note, for the sake of precision: an I/O domain is any domain that has a physical I/O resource (such as a PCIe bus root complex). A service domain is a domain providing virtual device services to other domains; it is almost always an I/O domain too (so it can have something to serve). Resources Here are some important links; we'll be drawing on their content in the next several articles: Oracle VM Server for SPARC Documentation Maximizing Application Reliability and Availability with SPARC T5 Servers whitepaper by Gary Combs Maximizing Application Reliability and Availability with the SPARC M5-32 Server whitepaper by Gary Combs Summary Oracle VM Server for SPARC offers features that can be used to provide highly-available environments. This and the following blog entries will describe how to plan and deploy them.

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  • Clean way to use mutable implementation of Immutable interfaces for encapsulation

    - by dsollen
    My code is working on some compost relationship which creates a tree structure, class A has many children of type B, which has many children of type C etc. The lowest level class, call it bar, also points to a connected bar class. This effectively makes nearly every object in my domain inter-connected. Immutable objects would be problematic due to the expense of rebuilding almost all of my domain to make a single change to one class. I chose to go with an interface approach. Every object has an Immutable interface which only publishes the getter methods. I have controller objects which constructs the domain objects and thus has reference to the full objects, thus capable of calling the setter methods; but only ever publishes the immutable interface. Any change requested will go through the controller. So something like this: public interface ImmutableFoo{ public Bar getBar(); public Location getLocation(); } public class Foo implements ImmutableFoo{ private Bar bar; private Location location; @Override public Bar getBar(){ return Bar; } public void setBar(Bar bar){ this.bar=bar; } @Override public Location getLocation(){ return Location; } } public class Controller{ Private Map<Location, Foo> fooMap; public ImmutableFoo addBar(Bar bar){ Foo foo=fooMap.get(bar.getLocation()); if(foo!=null) foo.addBar(bar); return foo; } } I felt the basic approach seems sensible, however, when I speak to others they always seem to have trouble envisioning what I'm describing, which leaves me concerned that I may have a larger design issue then I'm aware of. Is it problematic to have domain objects so tightly coupled, or to use the quasi-mutable approach to modifying them? Assuming that the design approach itself isn't inherently flawed the particular discussion which left me wondering about my approach had to do with the presence of business logic in the domain objects. Currently I have my setter methods in the mutable objects do error checking and all other logic required to verify and make a change to the object. It was suggested that this should be pulled out into a service class, which applies all the business logic, to simplify my domain objects. I understand the advantage in mocking/testing and general separation of logic into two classes. However, with a service method/object It seems I loose some of the advantage of polymorphism, I can't override a base class to add in new error checking or business logic. It seems, if my polymorphic classes were complicated enough, I would end up with a service method that has to check a dozen flags to decide what error checking and business logic applies. So, for example, if I wanted to have a childFoo which also had a size field which should be compared to bar before adding par my current approach would look something like this. public class Foo implements ImmutableFoo{ public void addBar(Bar bar){ if(!getLocation().equals(bar.getLocation()) throw new LocationException(); this.bar=bar; } } public interface ImmutableChildFoo extends ImmutableFoo{ public int getSize(); } public ChildFoo extends Foo implements ImmutableChildFoo{ private int size; @Override public int getSize(){ return size; } @Override public void addBar(Bar bar){ if(getSize()<bar.getSize()){ throw new LocationException(); super.addBar(bar); } My colleague was suggesting instead having a service object that looks something like this (over simplified, the 'service' object would likely be more complex). public interface ImmutableFoo{ ///original interface, presumably used in other methods public Location getLocation(); public boolean isChildFoo(); } public interface ImmutableSizedFoo implements ImmutableFoo{ public int getSize(); } public class Foo implements ImmutableSizedFoo{ public Bar bar; @Override public void addBar(Bar bar){ this.bar=bar; } @Override public int getSize(){ //default size if no size is known return 0; } @Override public boolean isChildFoo return false; } } public ChildFoo extends Foo{ private int size; @Override public int getSize(){ return size; } @Override public boolean isChildFoo(); return true; } } public class Controller{ Private Map<Location, Foo> fooMap; public ImmutableSizedFoo addBar(Bar bar){ Foo foo=fooMap.get(bar.getLocation()); service.addBarToFoo(foo, bar); returned foo; } public class Service{ public static void addBarToFoo(Foo foo, Bar bar){ if(foo==null) return; if(!foo.getLocation().equals(bar.getLocation())) throw new LocationException(); if(foo.isChildFoo() && foo.getSize()<bar.getSize()) throw new LocationException(); foo.setBar(bar); } } } Is the recommended approach of using services and inversion of control inherently superior, or superior in certain cases, to overriding methods directly? If so is there a good way to go with the service approach while not loosing the power of polymorphism to override some of the behavior?

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  • Limitations of User-Defined Customer Events (FA Type Profile)

    - by Rajesh Sharma
    CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what are limitations in having user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events, you should be aware that you don't extend or simulate base customer events, the ones that are included in the base product, as they are further used to provide/validate additional business functions.  

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  • When does "proper" programming no longer matter?

    - by Kai Qing
    I've been a full time programmer for about 8 years now. Web based mostly, ranging in weird jobs for clients. Never anything I "want" to do. So my experience is limited to what I've been contracted to do, having no real incentive to master anything in particular. So here's my scenario and ultimately what I wonder about... I've been building an android game in my spare time. It's using the libgdx library so quite a bit of the heavy lifting is done for me. I don't read much of the docs cause unless it's in tutorial format I will just not care, and ultimately most of my questions have already been asked on stackoverflow. I get along fine and my game works as expected... Suspiciously well, even. So much so that I wonder why one should bother to be "proper" when coding if the end result is ultimately the same. To be more specific, I used a hashtable because I wanted something close to an associative array. Human readable key values. In other places to achieve similar things, I use a vector. I know libgdx has vector2 and vector3 classes, but I've never used them. When I come across weird problems and search stackoverflow for help, I see a lot of people just reaming the questions that use a certain datatype when another one is technically "proper." Like using an ArrayList because it does not require defined bounds versus re-defining an int[] with new known boundaries. Or even something trivial like this: for(int i = 0; i < items.length; i ++) { // do something } I know it evaluates item.length on every iteration. I just don't care. I know items will never be more than 15 to 20 items. So why bother caring if I evaluate items.length on every iteration? So I wonder - why does everyone get all up in arms over this? Who cares if I use a less efficient datatype to get the job done? I ran some tests to see how the app performs using the lazy, get it done fast and don't look back method I just described versus the proper, follow the tutorial and use the exact data types suggested by the community. The results: Same thing. Average 45 fps. I opened every app on the phone and galaxy tab. Same deal. No difference. My game is pretty graphic intensive. It's not like it's just a simple thing. I expected it to perform kind of badly since I don't care to optimize image assets or... well, you probably get the idea. I'm making the game for fun. As a joke, really. But in doing so I'm working outside the normal scope of my job, which is to always follow the rules and do it the right way. So to say, I am without bounds here and this has caused me to wonder why I ever really care to be "proper" So I guess my question to you is this: Is there a threshold when it no longer matters to be proper? Is there a lasting, longer term consequence to the lazy, get it done and don't look back route? Is it ok to say - "so long as it gets the job done, I don't care?" Disclaimer: When I program my game, I am almost always drunk. I do it to remember why I got into this stuff to begin with because the monotony of client based web work will make you hate being a programmer. I'm having a blast and my game is not crashing, tests well, performs well, looks good on all devices so far and has no noticeable negative impact on any of my testing devices. I expected failure because I was being so drunkenly careless with my code, but to my surprise, it had no noticeable impact. I am now starting to question the need to be careful. Help me regain the ability to care! ... or explain why it's not a bad thing to not care. Secondary disclaimer: I am aware of the benefits of maintainability. For myself and others. Agreed. But it's not like someone happening across my inefficient int[] loop won't know what it does. As an experienced programmer those kinds of things are just clear on sight. I document the complex stuff for myself knowing I was drunk and will probably need a reminder. Those notes would clarify any confusion for someone who might ever gaze upon my ridiculous game - though the reality is that either I maintain it myself or it fades into time. I'm ok with that. But if it doesn't slow the device down, or crash, then crossing the t's and dotting the i's might actually require more time than it's worth.

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  • Your Next IT Job

    - by BuckWoody
    Some data professionals have worked (and plan to work) in the same place for a long time. In organizations large and small, the turnover rate just isn’t that high. This has not been my experience. About every 3-5 years I’ve changed either roles or companies. That might be due to the IT environment or my personality (or a mix of the two), but the point is that I’ve had many roles and worked for many companies large and small throughout my 27+ years in IT. At one point this might have been a detriment – a prospective employer looks at the resume and says “it seems you’ve moved around quite a bit.” But I haven’t found that to be the case all the time –in fact, in some cases the variety of jobs I’ve held has been an asset because I’ve seen what works (and doesn’t) in other environments, which can save time and money. So if you’re in the first camp – great! Stay where you are, and continue doing the work you love. but if you’re in the second, then this post might be useful. If you are planning on making a change, or perhaps you’ve hit a wall at your current location, you might start looking around for a better paying job – and there’s nothing wrong with that. We all try to make our lives better, and for some that involves more money. Money, however, isn’t always the primary motivator. I’ve gone to another job that doesn’t have as many benefits or has the same salary as the current job I’m working to gain more experience, get a better work/life balance and so on. It’s a mix of factors that only you know about. So I thought I would lay out a few advantages and disadvantages in the shops I’ve worked at. This post isn’t aimed at a single employer, but represents a mix of what I’ve experienced, and of course the opinions here are my own. You will most certainly have a different take – if so, please post a response! I also won’t mention a specific industry – I’ve worked everywhere from medical firms, legal offices, retail, billing centers, manufacturing, government, even to NASA. I’m focusing here mostly on size and composition. And I’m making some very broad generalizations here – I am fully aware that a small company might have great benefits and a large company might allow a lot of role flexibility.  your mileage may vary – and again, post those comments! Small Company To me a “small company” means around 100 people or less – sometimes a lot less. These can be really fun, frustrating places to to work. Advantages: a great deal of flexibility, a wide range of roles (often at the same time), a large degree of responsibility, immediate feedback, close relationships with co-workers, work directly with your customer. Disadvantages: Too much responsibility, little work/life balance, immature political structure, few (if any) benefits. If the business is family-owned, they can easily violate work/life boundaries. Medium Size company In my experience the next size company I would work for involves from a few hundred people to around five thousand. Advantages: Good mobility – fairly easy to get promoted, acceptable benefits, more defined responsibilities, better work/life balance, balanced load for expertise, but still the organizational structure is fairly simple to understand. Disadvantages: Pay is not always highest, rapid changes in structure as the organization grows, transient workforce. You may not be given the opportunity to work with another technology if someone already “owns” it. Politics are painful at this level as people try to learn how to do it. Large Company When you get into the tens of thousands of folks employed around the world, you’re in a large company. Advantages: Lots of room to move around – sometimes you can work (as I have) multiple jobs through the years and yet stay at the same company, building time for benefits, very defined roles, trained managers (yes, I know some of them are still awful – trust me – I DO know that), higher-end benefits, long careers possible, discounts at retailers and other “soft” benefits, prestige. For some, a higher level of politics (done professionally) is a good thing. Disadvantages: You could become another faceless name in the crowd, might not allow a great deal of flexibility,  large organizational changes might take away any control you have of your career. I’ve also seen large layoffs happen, and good people get let go while “dead weight” is retained. For some, a higher level of politics is distasteful. So what are your experiences? Share with the group! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Override an IOCTL Handler in PQOAL

    - by Kate Moss' Big Fan
    When porting or creating a BSP to a new platform, we often need to make change to OEMIoControl or HAL IOCTL handler for more specific. Since Microsoft introduced PQOAL in CE 5.0 and more and more BSP today leverages PQOAL to simplify the OAL, we no longer define the OEMIoControl directly. It is somehow analogous to migrate from pure Windows SDK to MFC; people starts to define those MFC handlers and forgot the WinMain and the big message loop. If you ever take a look at the interface between OAL and Kernel, PUBLIC\COMMON\OAK\INC\oemglobal.h, the pfnOEMIoctl is still there just as the entry point of Windows Program is WinMain since day one. (For those may argue about pfnOEMIoctl is not OEMIoControl, I will encourage you to dig into PRIVATE\WINCEOS\COREOS\NK\OEMMAIN\oemglobal.c which initialized pfnOEMIoctl to OEMIoControl. The interface is just to split OAL and Kernel which no longer linked to one executable file in CE 6, all of the function signature is still identical) So let's trace into PQOAL to realize how it implements OEMIoControl and how can we override an IOCTL handler we interest. First thing to know is the entry point (just as finding the WinMain in MFC), OEMIoControl is defined in PLATFORM\COMMON\SRC\COMMON\IOCTL\ioctl.c. Basically, it does nothing special but scan a pre-defined IOCTL table, g_oalIoCtlTable, and then execute the handler. (The highlight part) Other than that is just for error handling and the use of critical section to serialize the function. BOOL OEMIoControl(     DWORD code, VOID *pInBuffer, DWORD inSize, VOID *pOutBuffer, DWORD outSize,     DWORD *pOutSize ) {     BOOL rc = FALSE;     UINT32 i; ...     // Search the IOCTL table for the requested code.     for (i = 0; g_oalIoCtlTable[i].pfnHandler != NULL; i++) {         if (g_oalIoCtlTable[i].code == code) break;     }     // Indicate unsupported code     if (g_oalIoCtlTable[i].pfnHandler == NULL) {         NKSetLastError(ERROR_NOT_SUPPORTED);         OALMSG(OAL_IOCTL, (             L"OEMIoControl: Unsupported Code 0x%x - device 0x%04x func %d\r\n",             code, code >> 16, (code >> 2)&0x0FFF         ));         goto cleanUp;     }            // Take critical section if required (after postinit & no flag)     if (         g_ioctlState.postInit &&         (g_oalIoCtlTable[i].flags & OAL_IOCTL_FLAG_NOCS) == 0     ) {         // Take critical section                    EnterCriticalSection(&g_ioctlState.cs);     }     // Execute the handler     rc = g_oalIoCtlTable[i].pfnHandler(         code, pInBuffer, inSize, pOutBuffer, outSize, pOutSize     );     // Release critical section if it was taken above     if (         g_ioctlState.postInit &&         (g_oalIoCtlTable[i].flags & OAL_IOCTL_FLAG_NOCS) == 0     ) {         // Release critical section                    LeaveCriticalSection(&g_ioctlState.cs);     } cleanUp:     OALMSG(OAL_IOCTL&&OAL_FUNC, (L"-OEMIoControl(rc = %d)\r\n", rc ));     return rc; }   Where is the g_oalIoCtlTable? It is defined in your BSP. Let's use DeviceEmulator BSP as an example. The PLATFORM\DEVICEEMULATOR\SRC\OAL\OALLIB\ioctl.c defines the table as const OAL_IOCTL_HANDLER g_oalIoCtlTable[] = { #include "ioctl_tab.h" }; And that leads to PLATFORM\DEVICEEMULATOR\SRC\INC\ioctl_tab.h which defined some of IOCTL handler but others are defined in oal_ioctl_tab.h which is under PLATFORM\COMMON\SRC\INC\. Finally, we got the full table body! (Just like tracing MFC, always jumping back and forth). The format of table is very straight forward, IOCTL code, Flags and Handler Function // IOCTL CODE,                          Flags   Handler Function //------------------------------------------------------------------------------ { IOCTL_HAL_INITREGISTRY,                   0,  OALIoCtlHalInitRegistry     }, { IOCTL_HAL_INIT_RTC,                       0,  OALIoCtlHalInitRTC          }, { IOCTL_HAL_REBOOT,                         0,  OALIoCtlHalReboot           }, The PQOAL scans through the table until it find a matched IOCTL code, then invokes the handler function. Since it scans the table from the top which means if we define TWO handler with same IOCTL code, the first one is always invoked with no exception. Now back to the PLATFORM\DEVICEEMULATOR\SRC\INC\ioctl_tab.h, with the following table { IOCTL_HAL_INITREGISTRY,                   0,  OALIoCtlDeviceEmulatorHalInitRegistry     }, ... #include <oal_ioctl_tab.h> Note the IOCTL_HAL_INITREGISTRY handler are defined in both BSP's local ioctl_tab.h and the common oal_ioctl_tab.h, but due to BSP's local handler comes before "#include <oal_ioctl_tab.h>" so we know the OALIoCtlDeviceEmulatorHalInitRegistry always get called. In this example, the DeviceEmulator BSP overrides the IOCTL_HAL_INITREGISTRY handler from OALIoCtlHalInitRegistry to OALIoCtlDeviceEmulatorHalInitRegistry by manipulating the g_oalIoCtlTable table. (In some point of view, it is similar to message map in MFC) Please be aware, when you override an IOCTL handler in PQOAL, you may want to clone the original implementation to your BSP and change to meet your need. It is recommended and save you the redundant works but remember to rename the handler function (Just like the DeviceEmulator it changes the name of OALIoCtlHalInitRegistry to OALIoCtlDeviceEmulatorHalInitRegistry). If you don't change the name, linker may not be happy (due to name conflict) and the more important is by using different handler name, you could always redirect the handler back to original one. (It is like the concept of OOP that calling a function in base class; still not so clear? I am goinf to show you soon!) The OALIoCtlDeviceEmulatorHalInitRegistry setups DeviceEmulator specific registry settings and in the end, if everything goes well, it calls the OALIoCtlHalInitRegistry (PLATFORM\COMMON\SRC\COMMON\IOCTL\reginit.c) to do the rest.     if(fOk) {         fOk = OALIoCtlHalInitRegistry(code, pInpBuffer, inpSize, pOutBuffer,             outSize, pOutSize);     } Now you got the picture, whenever you want to override an IOCTL hadnler that is implemented in PQOAL just Clone the handler function to your BSP as a template. Simple name change for the handler function, and a name change in the IOCTL table header file that maps the IOCTL with the function Implement your IOCTL handler and whenever you need to redirect it back just calling the original handler function. It is the standard way of implementing a custom IOCTL and most Microsoft developers prefer. The mapping of IOCTL routine to IOCTL code is platform specific - you control the header file that does that mapping.

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  • Skype support and dead parrot sketches

    - by Greg Low
    We as an industry have a lot to answer for. One thing is the level of support provided for users. Here's the conversation I'm having with Skype right now. It feels like being in a Monty Python skit. I was really hoping that when Microsoft purchased Skype that things might improve. 8:33:44 PM greglowInitial Question/Comment: Subscriptions (Unlimited Country, Unlimited Europe, Unlimited Region, Unlimited World)8:33:44 PM SystemThank you for contacting Skype Customer Support!8:33:49 PM SystemDonna Faye has joined this session!8:33:50 PM SystemConnected with Donna Faye8:33:50 PM SystemThank you for contacting Skype Customer Support!8:33:54 PM SystemPlease hold for the next available Live Support Agent.8:33:59 PM Donna FayeHello! Welcome to Skype Live Support! My name is Donna L. How may I help you?8:34:09 PM greglowI've got a subscription (skypename greglow)8:34:21 PM greglowIt's set to auto-renew8:34:45 PM greglowWhy have I been getting messages about my Skype number expiring, if it's set to renew automatically8:34:54 PM greglowand has recently renewed automatically8:35:09 PM Donna FayeThank you for the information.8:35:29 PM Donna FayeTo better assist you may I know your Skype name, please?8:35:37 PM greglowgreglow8:35:44 PM Donna FayeThank you.8:36:14 PM Donna FayeI understand your concern that you receive an email notification stating that your calling subscription will about to expire. Am I right?8:36:43 PM greglowNo, I got an email telling me that one of my Skype numbers was going to expire8:37:08 PM greglowWhen I went to the website, it said it was part of the subscription and the subscription was set to auto-renew8:37:18 PM greglowThe subscription auto-renewed on Oct XXth8:37:24 PM greglowBut the number still expired8:37:43 PM greglowWhen I logged on today, it said that the number had expired and that I had 52 days left to reactivate it8:37:58 PM greglowI did that but am trying to understand why that happens at all8:38:36 PM greglowWhy do you expire numbers that are part of auto-renewing subscriptions?8:39:49 PM Donna FayeUpon checking your account, your calling subscription link to three Online Numbers.8:39:55 PM greglowcorrect8:40:10 PM greglowbut until an hour or so ago, one of them had expired. why?8:40:54 PM Donna FayeLet me explain to you that now Online Number are detach to a calling subscription unlike before it was attach to the calling subscription so therefore each Online Number will recur individually.8:41:29 PM Donna FayeUpon checking your account it shows that all your Online Number will expire on October XX, 20138:41:44 PM Donna FayeIf you don't want to be charged again for you can cancel it anytime.8:41:59 PM greglowI have set it to charge automatically8:42:06 PM greglowso why do the numbers expire?8:42:32 PM Donna FayeNo they are not expired they are all active.8:42:33 PM greglowif there is an automatic payment set up, why does anything expire?8:42:52 PM greglowyes, but one of them was expired, and I only fixed it a few hours ago8:43:07 PM greglowI'm trying to understand why it expired8:44:54 PM Donna FayeThe email you got just notify you that you should have good enough funding source of your calling subscription and Online Number in order for this to recur.8:45:12 PM greglowAgreed. I did that but the number still expired. Why?8:45:38 PM Donna FayeHowever do not worry on this hence all Online Number are active and not expired.8:45:41 PM greglowWhen I logged on today it said that the number had expired and that I had 52 days left to reactivate it. Why did that happen?8:46:14 PM Donna FayeMay I know the Online Number you are pertaining, please?The number that had expired was (07) XXXX XXXX (Australia)8:49:19 PM Donna FayeOkay, do not worry on this Online Number because this will expire on October XX, 2013.8:49:38 PM Donna FayeThank you for all the information.8:49:46 PM greglowI understand that it won't expire now until next year. I'm trying to understand why it stopped working this time8:49:51 PM greglowso I can avoid that next time8:50:39 PM Donna FayeWhat do yo stop working, you mean that Online Number is unable to be reach out?8:50:59 PM Donna Faye*what do you mean by stop working8:51:18 PM greglowThe Skype number +61 7 XXXX XXXX stopped working because it expired8:51:32 PM Donna FayeNo, this into expired.8:51:34 PM greglowI'm trying to understand why it expired8:51:50 PM greglowSorry I don't follow "this into expired"8:52:39 PM Donna FayeLet me inform you that this Online Number is not expired.8:52:54 PM Donna FayePlease disregard the notification you see on your Skype account.8:53:02 PM greglowSorry, this is getting very frustrating. I already told you I fixed it today. I want to know why it happened.8:53:20 PM Donna FayeHence I can rest assured you that this is active until October XX, 2013.8:53:21 PM greglowSo I can avoid it happening again, on this account, or on our other accounts8:53:34 PM greglowCan I speak to someone who really understands this please?Donna FayeSkype send a notification to Skype users for their Skype product in order for them to be aware the expiration of your product however your Online Number still active on your account hence when your calling subscription Unlimited World recur your Online Number also recur. 8:57:59 PM Donna Faye I do apologize for this matter, please allow me to resolve this issue for you. 9:02:48 PM greglow My question is still the same: if it's set to auto-pay, why did it expire? 9:03:50 PM greglow Why did it stop working? Why did I have to "reactivate" it? 9:04:08 PM greglow Why didn't it just keep working if it's set to auto-pay? 9:04:30 PM greglow This isn't a difficult concept 9:04:34 PM Donna Faye Let me clarify to you that this is not the really expired what is emphasizing on this is when you don't have good enough funding source when you calling subscription recur the Online Number will possibly expired but seem that you have a good funding source then this will continue until 2013. 9:05:10 PM greglow When I logged on today, it was not working, and your website said it had expired and that I had 52 days left to reactivate it 9:05:17 PM greglow Why?and so on, and so on, and so on.... 

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  • Design Pattern for Complex Data Modeling

    - by Aaron Hayman
    I'm developing a program that has a SQL database as a backing store. As a very broad description, the program itself allows a user to generate records in any number of user-defined tables and make connections between them. As for specs: Any record generated must be able to be connected to any other record in any other user table (excluding itself...the record, not the table). These "connections" are directional, and the list of connections a record has is user ordered. Moreover, a record must "know" of connections made from it to others as well as connections made to it from others. The connections are kind of the point of this program, so there is a strong possibility that the number of connections made is very high, especially if the user is using the software as intended. A record's field can also include aggregate information from it's connections (like obtaining average, sum, etc) that must be updated on change from another record it's connected to. To conserve memory, only relevant information must be loaded at any one time (can't load the entire database in memory at load and go from there). I cannot assume the backing store is local. Right now it is, but eventually this program will include syncing to a remote db. Neither the user tables, connections or records are known at design time as they are user generated. I've spent a lot of time trying to figure out how to design the backing store and the object model to best fit these specs. In my first design attempt on this, I had one object managing all a table's records and connections. I attempted this first because it kept the memory footprint smaller (records and connections were simple dicts), but maintaining aggregate and link information between tables became....onerous (ie...a huge spaghettified mess). Tracing dependencies using this method almost became impossible. Instead, I've settled on a distributed graph model where each record and connection is 'aware' of what's around it by managing it own data and connections to other records. Doing this increases my memory footprint but also let me create a faulting system so connections/records aren't loaded into memory until they're needed. It's also much easier to code: trace dependencies, eliminate cycling recursive updates, etc. My biggest problem is storing/loading the connections. I'm not happy with any of my current solutions/ideas so I wanted to ask and see if anybody else has any ideas of how this should be structured. Connections are fairly simple. They contain: fromRecordID, fromTableID, fromRecordOrder, toRecordID, toTableID, toRecordOrder. Here's what I've come up with so far: Store all the connections in one big table. If I do this, either I load all connections at once (one big db call) or make a call every time a user table is loaded. The big issue here: the size of the connections table has the potential to be huge, and I'm afraid it would slow things down. Store in separate tables all the outgoing connections for each user table. This is probably the worst idea I've had. Now my connections are 'spread out' over multiple tables (one for each user table), which means I have to make a separate DB called to each table (or make a huge join) just to find all the incoming connections for a particular user table. I've avoided making "one big ass table", but I'm not sure the cost is worth it. Store in separate tables all outgoing AND incoming connections for each user table (using a flag to distinguish between incoming vs outgoing). This is the idea I'm leaning towards, but it will essentially double the total DB storage for all the connections (as each connection will be stored in two tables). It also means I have to make sure connection information is kept in sync in both places. This is obviously not ideal but it does mean that when I load a user table, I only need to load one 'connection' table and have all the information I need. This also presents a separate problem, that of connection object creation. Since each user table has a list of all connections, there are two opportunities for a connection object to be made. However, connections objects (designed to facilitate communication between records) should only be created once. This means I'll have to devise a common caching/factory object to make sure only one connection object is made per connection. Does anybody have any ideas of a better way to do this? Once I've committed to a particular design pattern I'm pretty much stuck with it, so I want to make sure I've come up with the best one possible.

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  • A deadlock was detected while trying to lock variables in SSIS

    Error: 0xC001405C at SQL Log Status: A deadlock was detected while trying to lock variables "User::RowCount" for read/write access. A lock cannot be acquired after 16 attempts. The locks timed out. Have you ever considered variable locking when building your SSIS packages? I expect many people haven’t just because most of the time you never see an error like the one above. I’ll try and explain a few key concepts about variable locking and hopefully you never will see that error. First of all, what is all this variable locking all about? Put simply SSIS variables have to be locked before they can be accessed, and then of course unlocked once you have finished with them. This is baked into SSIS, presumably to reduce the risk of race conditions, but with that comes some additional overhead in that you need to be careful to avoid lock conflicts in some scenarios. The most obvious place you will come across any hint of locking (no pun intended) is the Script Task or Script Component with their ReadOnlyVariables and ReadWriteVariables properties. These two properties allow you to enter lists of variables to be used within the task, or to put it another way, these lists of variables to be locked, so that they are available within the task. During the task pre-execute phase the variables and locked, you then use them during the execute phase when you code is run, and then unlocked for you during the post-execute phase. So by entering the variable names in one of the two list, the locking is taken care of for you, and you just read and write to the Dts.Variables collection that is exposed in the task for the purpose. As you can see in the image above, the variable PackageInt is specified, which means when I write the code inside that task I don’t have to worry about locking at all, as shown below. public void Main() { // Set the variable value to something new Dts.Variables["PackageInt"].Value = 199; // Raise an event so we can play in the event handler bool fireAgain = true; Dts.Events.FireInformation(0, "Script Task Code", "This is the script task raising an event.", null, 0, ref fireAgain); Dts.TaskResult = (int)ScriptResults.Success; } As you can see as well as accessing the variable, hassle free, I also raise an event. Now consider a scenario where I have an event hander as well as shown below. Now what if my event handler uses tries to use the same variable as well? Well obviously for the point of this post, it fails with the error quoted previously. The reason why is clearly illustrated if you consider the following sequence of events. Package execution starts Script Task in Control Flow starts Script Task in Control Flow locks the PackageInt variable as specified in the ReadWriteVariables property Script Task in Control Flow executes script, and the On Information event is raised The On Information event handler starts Script Task in On Information event handler starts Script Task in On Information event handler attempts to lock the PackageInt variable (for either read or write it doesn’t matter), but will fail because the variable is already locked. The problem is caused by the event handler task trying to use a variable that is already locked by the task in Control Flow. Events are always raised synchronously, therefore the task in Control Flow that is raising the event will not regain control until the event handler has completed, so we really do have un-resolvable locking conflict, better known as a deadlock. In this scenario we can easily resolve the problem by managing the variable locking explicitly in code, so no need to specify anything for the ReadOnlyVariables and ReadWriteVariables properties. public void Main() { // Set the variable value to something new, with explicit lock control Variables lockedVariables = null; Dts.VariableDispenser.LockOneForWrite("PackageInt", ref lockedVariables); lockedVariables["PackageInt"].Value = 199; lockedVariables.Unlock(); // Raise an event so we can play in the event handler bool fireAgain = true; Dts.Events.FireInformation(0, "Script Task Code", "This is the script task raising an event.", null, 0, ref fireAgain); Dts.TaskResult = (int)ScriptResults.Success; } Now the package will execute successfully because the variable lock has already been released by the time the event is raised, so no conflict occurs. For those of you with a SQL Engine background this should all sound strangely familiar, and boils down to getting in and out as fast as you can to reduce the risk of lock contention, be that SQL pages or SSIS variables. Unfortunately we cannot always manage the locking ourselves. The Execute SQL Task is very often used in conjunction with variables, either to pass in parameter values or get results out. Either way the task will manage the locking for you, and will fail when it cannot lock the variables it requires. The scenario outlined above is clear cut deadlock scenario, both parties are waiting on each other, so it is un-resolvable. The mechanism used within SSIS isn’t actually that clever, and whilst the message says it is a deadlock, it really just means it tried a few times, and then gave up. The last part of the error message is actually the most accurate in terms of the failure, A lock cannot be acquired after 16 attempts. The locks timed out.  Now this may come across as a recommendation to always manage locking manually in the Script Task or Script Component yourself, but I think that would be an overreaction. It is more of a reminder to be aware that in high concurrency scenarios, especially when sharing variables across multiple objects, locking is important design consideration. Update – Make sure you don’t try and use explicit locking as well as leaving the variable names in the ReadOnlyVariables and ReadWriteVariables lock lists otherwise you’ll get the deadlock error, you cannot lock a variable twice!

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • SSIS Reporting Pack v0.4 – Execution Report updated

    - by jamiet
    SSIS Reporting Pack is a suite of reports that I maintain at http://ssisreportingpack.codeplex.com/ that provide visualisation over the SSIS Catalog in SQL Server 2012 and attempt to add value over the reports that ship in the box. Work on the reports has stalled (my last SSIS Reporting Pack blog post was on 4th September 2011) as I’ve had rather more important things going on my life of late however I have recently checked-in a fix that couldn’t really be delayed. I discovered a problem with the Execution report that was causing the report to effectively hang, it was caused by this bit of SQL hidden away in the report definition: [generated_executables] AS (   SELECT  [new_executable].[execution_path],[new_executable].[parent_execution_path]   FROM    (           SELECT  [execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_close_square] + 1)           ,       [parent_execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_open_square])           FROM    (                   SELECT  [execution_path]                   ,       [char_index_open_square] = CHARINDEX('[',REVERSE([execution_path]),1)                   ,       [char_index_close_square] = CHARINDEX(']',REVERSE([execution_path]),1)                   ,       [length_exec_path] = LEN([execution_path])                   FROM    [exec_stats] es                   WHERE   execution_path LIKE '%\[%]%'  ESCAPE '\'                   )AS [loop_iteration]           ) AS [new_executable]   GROUP   BY [new_executable].[execution_path],[new_executable].[parent_execution_path]) It was there because SSIS does not currently treat a loop iteration as an executable yet I figured there was still value in being able to view it as such – this SQL essentially “invents” new executables for those loop iterations; its what enabled the following visualisation: where each of the three iterations of a For Each Loop called “FEL Loop over top performing regions” appear in the report. Unfortunately, as I alluded, this could under certain circumstances (most likely when there were many loop iterations) cause the report to hang as it waited for the results to be constructed and returned. The change that I have made eradicates this generation of “fake” executables and thus produces this visualisation instead: Notice that the three “children” of the For Each Loop are no longer the three iterations but actually the task (“EPT Call Data Export Package”) contained within that For Each Loop. The problem here is of course that there is no longer a visual distinction between those three iterations; I have instead made the full execution path viewable via a tooltip:   If you preferred the “old” way of presenting this information and are happy to put up with the performance degradation then I have kept the old version of the report hanging around in the reporting pack as “execution loop with iterations” however none of the other reports link to it so you will have to browse to it manually if you want to use it. Please let me know if you ARE using it – I would be very interested to hear about your experiences.   The last change to make you aware of in the execution report is that by default I no longer show OnPreValidate or OnPostValidate messages as I consider them to be superfluous and only serve to clutter up the results. If you want to put them back, well, its open source so go right ahead!   The latest release of SSIS Reporting Pack that contains all of these changes is v0.4 and can be downloaded from http://ssisreportingpack.codeplex.com/releases/view/88178   Feedback on all of the above changes would be very much appreciated. @Jamiet

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  • What to do after a servicing fails on TFS 2010

    - by Martin Hinshelwood
    What do you do if you run a couple of hotfixes against your TFS 2010 server and you start to see seem odd behaviour? A customer of mine encountered that very problem, but they could not just, or at least not easily, go back a version.   You see, around the time of the TFS 2010 launch this company decided to upgrade their entire 250+ development team from TFS 2008 to TFS 2010. They encountered a few problems, owing mainly to the size of their TFS deployment, and the way they were using TFS. They were not doing anything wrong, but when you have the largest deployment of TFS outside of Microsoft you tend to run into problems that most people will never encounter. We are talking half a terabyte of source control in TFS with over 80 proxy servers. Its certainly the largest deployment I have ever heard of. When they did their upgrade way back in April, they found two major flaws in the product that meant that they had to back out of the upgrade and wait for a couple of hotfixes. KB983504 – Hotfix KB983578 – Patch KB2401992 -Hotfix In the time since they got the hotfixes they have run 6 successful trial migrations, but we are not talking minutes or hours here. When you have 400+ GB of data it takes time to copy it around. It takes time to do the upgrade and it takes time to do a backup. Well, last week it was crunch time with their developers off for Christmas they had a window of opportunity to complete the upgrade. Now these guys are good, but they wanted Northwest Cadence to be available “just in case”. They did not expect any problems as they already had 6 successful trial upgrades. The problems surfaced around 20 hours in after the first set of hotfixes had been applied. The new Team Project Collection, the only thing of importance, had disappeared from the Team Foundation Server Administration console. The collection would not reattach either. It would not even list the new collection as attachable! Figure: We know there is a database there, but it does not This was a dire situation as 20+ hours to repeat would leave the customer over time with 250+ developers sitting around doing nothing. We tried everything, and then we stumbled upon the command of last resort. TFSConfig Recover /ConfigurationDB:SQLServer\InstanceName;TFS_ConfigurationDBName /CollectionDB:SQLServer\instanceName;"Collection Name" -http://msdn.microsoft.com/en-us/library/ff407077.aspx WARNING: Never run this command! Now this command does something a little nasty. It assumes that there really should not be anything wrong and sets about fixing it. It ignores any servicing levels in the Team Project Collection database and forcibly applies the latest version of the schema. I am sure you can imagine the types of problems this may cause when the schema is updated leaving the data behind. That said, as far as we could see this collection looked good, and we were even able to find and attach the team project collection to the Configuration database. Figure: After attaching the TPC it enters a servicing mode After reattaching the team project collection we found the message “Re-Attaching”. Well, fair enough that sounds like something that may need to happen, and after checking that there was disk IO we left it to it. 14+ hours later, it was still not done so the customer raised a priority support call with MSFT and an engineer helped them out. Figure: Everything looks good, it is just offline. Tip: Did you know that these logs are not represented in the ~/Logs/* folder until they are opened once? The engineer dug around a bit and listened to our situation. He knew that we had run the dreaded “tfsconfig restore”, but was not phased. Figure: This message looks suspiciously like the wrong servicing version As it turns out, the servicing version was slightly out of sync with the schema. KB Schema Successful           KB983504 341 Yes   KB983578 344 sort of   KB2401992 360 nope   Figure: KB, Schema table with notation to its success The Schema version above represents the final end of run version for that hotfix or patch. The only way forward The problem was that the version was somewhere between 341 and 344. This is not a nice place to be in and the engineer give us the  only way forward as the removal of the servicing number from the database so that the re-attach process would apply the latest schema. if his sounds a little like the “tfsconfig recover” command then you are exactly right. Figure: Sneakily changing that 3 to a 1 should do the trick Figure: Changing the status and dropping the version should do it Now that we have done that we should be able to safely reattach and enable the Team Project Collection. Figure: The TPC is now all attached and running You may think that this is the end of the story, but it is not. After a while of mulling and seeking expert advice we came to the opinion that the database was, for want of a better term, “hosed”. There could well be orphaned data in there and the likelihood that we would have problems later down the line is pretty high. We contacted the customer back and made them aware that in all likelihood the repaired database was more like a “cut and shut” than anything else, and at the first sign of trouble later down the line was likely to split in two. So with 40+ hours invested in getting this new database ready the customer threw it away and started again. What would you do? Would you take the “cut and shut” to production and hope for the best?

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