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  • OSX - User home directories shared via NFS

    - by Hugh
    Hi, I've run into some problems with how I've got user home directories set up on our system here. Our server is an XServe, using Open Directory to manage the user accounts. The majority of our workstations are OSX, but there are a few running Linux (Centos 5.3), and, as time goes on, we expect the proportion of Linux workstations to increase (at some point, we expect to move the server side over to Linux too, but for now we're running with what we've already got) To ensure that the Linux and OSX workstations both see user's home directories in the same place, I shared the home directories using NFS. On the server end, the home directories are stored in: /Volumes/data/company_users This is mounted on the workstations to: /mount/company_users This work fine on the Linux workstations, but there is some weirdness under OSX. For the user who is logged in through the GUI, it all works just fine. However, if a user tries to SSH into a machine that they are not the primary user on, they often have no access to their own home directory. It looks as though OSX is trying to do something else to the user home directories mount point when you log in through the GUI.... For example, on this machine (nv001), I (hugh) am logged into the GUI. Last login: Mon Mar 8 18:17:52 on ttys011 [nv001:~] hugh% ls -al /mount/company_users total 40 drwxrwxrwx 26 hugh wheel 840 27 Jan 19:09 . drwxr-xr-x 6 admin admin 204 19 Dec 18:36 .. drwx------+ 128 hugh staff 4308 27 Feb 23:36 hugh drwx------+ 26 matt staff 840 4 Dec 14:14 matt [nv001:~] hugh% So Matt's home directory is accessible to him. However, if I try to switch to him: [nv001:~] hugh% su - matt Password: su: no directory [nv001:~] hugh% Or: [nv001:~] hugh% su matt Password: tcsh: Permission denied tcsh: Trying to start from "/mount/company_users/matt" tcsh: Trying to start from "/" [nv001:/] matt% Does anyone have any idea why it might be doing this? It's causing me all sorts of problems at the moment... The only machine that I can successfully switch users at the moment is the server that the user directories are stored on, where /mount/company_users is actually just a symlink to /Volumes/data/company_users Thanks

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  • ESXi 4.1 host not recognising existing VMFS datastore

    - by Graeme Donaldson
    Existing setup: host1 and host2, ESX 4.0, 2 HBAs each. lun1 and lun2, 2 LUNs belonging to the same RAID set (my terminology might be sketchy here). This has been working just fine all along. I added host3, ESXi 4.1, 2 HBAs. If I view Configuration / Storage Adapters, I can see that both HBAs see both LUNs, but if I view Configuration / Storage, I only see 1 datastore. host1/2 can see both LUNs and I have VMs running on both too. I have rescanned, refreshed and even rebooted, but host3 refuses to acknowledge 1 of the datastores. Does anyone know what's going on? Update: I re-installed the host with ESX (not i) 4.0, same version as the existing hosts and it's still not recognising the vmfs. I think I'm going to SVmotion everything off that datastore then format it. Update2: I've created the LUN from scratch and the problem gets even weirder. I've presented the LUN to all 3 hosts, and I can see the LUN in the vSphere client's Configuration / Storage Adapters section on all 3 hosts. If I create a datastore on the LUN via the Configuration / Storage section on host1, it works fine and I can create an empty folder via datastore browser, but the datastore is not seen by the host2 and host3. I can use the Add Storage wizard on host2 and it will see the LUN. At this point the "VMFS Label" column has the label I gave with "(head)" appended. If I try the Add Storage wizard's "Keep the existing signature" option, it fails with an error "Cannot change the host configuration." and a dialog box that says 'Call "HostStorageSystem.ResolveMultipleUnresolvedVmfsVolumes" for object "storageSystem-17" on vCenter Server "vcenter.company.local" failed.' If I try the Add Storage wizard's "Assign a new signature" option on host2, it will complete and the VMFS label will have "snap-(hexnumber)-" prepended. At this point its also visible on host3, but not host1. I have a similar setup in a different datacenter which didn't give me all this trouble.

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  • Mac OS X - User home directories shared via NFS

    - by Hugh
    I've run into some problems with how I've got user home directories set up on our system here. Our server is an XServe, using Open Directory to manage the user accounts. The majority of our workstations are OS X, but there are a few running Linux (Centos 5.3), and, as time goes on, we expect the proportion of Linux workstations to increase (at some point, we expect to move the server side over to Linux too, but for now we're running with what we've already got) To ensure that the Linux and OS X workstations both see user's home directories in the same place, I shared the home directories using NFS. On the server end, the home directories are stored in: /Volumes/data/company_users This is mounted on the workstations to: /mount/company_users This work fine on the Linux workstations, but there is some weirdness under OS X. For the user who is logged in through the GUI, it all works just fine. However, if a user tries to SSH into a machine that they are not the primary user on, they often have no access to their own home directory. It looks as though OS X is trying to do something else to the user home directories mount point when you log in through the GUI.... For example, on this machine (nv001), I (hugh) am logged into the GUI. Last login: Mon Mar 8 18:17:52 on ttys011 [nv001:~] hugh% ls -al /mount/company_users total 40 drwxrwxrwx 26 hugh wheel 840 27 Jan 19:09 . drwxr-xr-x 6 admin admin 204 19 Dec 18:36 .. drwx------+ 128 hugh staff 4308 27 Feb 23:36 hugh drwx------+ 26 matt staff 840 4 Dec 14:14 matt [nv001:~] hugh% So Matt's home directory is accessible to him. However, if I try to switch to him: [nv001:~] hugh% su - matt Password: su: no directory [nv001:~] hugh% Or: [nv001:~] hugh% su matt Password: tcsh: Permission denied tcsh: Trying to start from "/mount/company_users/matt" tcsh: Trying to start from "/" [nv001:/] matt% Does anyone have any idea why it might be doing this? It's causing me all sorts of problems at the moment... The only machine that I can successfully switch users at the moment is the server that the user directories are stored on, where /mount/company_users is actually just a symlink to /Volumes/data/company_users

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  • Windows 2003 R2 x86 Mini dump fails to write to disk

    - by Randy K
    I have 3 blade servers that are Blue Screening with a 0xC2 error as far as we can tell randomly. When it started happening I found that the servers weren't set to do provide a dump because they each have 16GB RAM and a 16GB swap file divided over 4 partitions in 4GB files. I set them to provided a small dump file (64K mini dump), but the dump files aren't being written. On start up the server event log is reporting both Event ID 45 "The system could not sucessfully load the crash dump driver." and Event ID 49 "Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory." I understanding is the the small dump shouldn't need a swap file large enough for all physical memory, but the error seems to point to this not being the case. The issue of course is that the max swap file size is 4GB, so this seems to be impossible. Can anyone point me where to go from here?

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  • Occasional "Could not load file or assembly" in asmx WebService on IIS and DFS

    - by user8804
    We have a handfull of ASMX web service hosted on two identical Windows Server 2003 boxes. The virtual directory for the web services is loaded in a DFS share, both servers point to the same share. We have a load balancer between the internet and the two web servers. At a seemingly random interval (right now about twice per week) when a user tries to access a method on the web service, IIS returns the error: "Could not load file or assembly" for one of the assemblies used in the method call, and will continue reporting it each time the method is called until the app pool is recycled. We haven't found any distinguishable pattern to the problem. This is what I know: the missing assembly varies (but it's always a home-brew assembly) the Web Service method that fails varies there is no noticeable pattern to the times or intervals where the problem appears there are no admin users accessing the servers when the problem appears the failing method will work correctly on one server and fail on the other, even though both point to the same bin folder the problem can always be corrected by recycling the app pool and making no other changes I have enabled the Assembly Binder Log, and know that the binder is looking in the correct location for the file. Our assemblies are compiled for .Net 3.5.

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  • ubuntu 9.04 pptp broken after a power failure

    - by kevin42
    I have a small Ubuntu 9.04 router setup as a NAT box and a PPTP server. After a power failure everything except the PPTP server still works. A windows client gets to "registering your computer on the network" but then says Error 742: The remote computer does not support the required data encryption type. I did some research and I think the problem is with the ppp_mppe module. When I try to run 'modprobe ppp_mppe' it hangs indefinitely. What would cause this hang? Any ideas how I can troubleshoot this further? Thanks for the help! UPDATE: I am still having the problem, however I have found some more information. When the first user tries to connect to pptp, the process list shows modprobe sha1 running, and one instance of modprobe ppp_mppe for each connection attempt. If I killall modprobe at this point the next connection attempt works, and everything is fine until the next reboot. I'm planning to do a clean install at some point in the future but I'd really like to get to the real cause of this.

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  • Configure ApacheDS 1.5 with accessControlEnabled=true for authenticated access

    - by cmyers
    I need to set up an apacheDS instance. I am using standalone 1.5.5 on Linux. I have removed the example partition and added two of my own, each with their own suffixes. I have imported LDIFs for the two partitions and everything looks correct data-wise. I need to configure ApacheDS to disallow anonymous access. I was able to do that by following some of the directions here: http://directory.apache.org/apacheds/1.5/145-enable-and-disable-anonymous-access.html http://directory.apache.org/apacheds/1.5/32-basic-authorization.html Now only the administrator account (uid=admin,ou=system) can log in and make queries. I need to establish an admin account, and a "regular user" account which can read and write only certain entries within each partition. I tried to read the above docs and I got nuthin'. The second page "basic authorization" is completely incomprehensible to me. When I tried to add a "prescriptiveACI" to it using Apache Directory Studio, I get: Administration point 2.5.4.11=abc,2.5.4.10=efg does not contain an administrativeRole attribute! An administrativeRole attribute in the administrative point is required to add a subordinate subentry. where my partition is "ou=abc,o=def". I have no clue what is going on and the docs are really not helping, I am at a complete loss here. How can it possibly be this hard to just restrict access? P.S. can someone with proper rep please change the tag "apache" to the new tag "ApacheDS"?

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  • Firebird 2.5 Database Corrupt

    - by BrendanH
    We have an issue where a database hangs the server when: a backup is performed (Hangs on a specific table) selecting * or count(1) from a specific table or viewing data that is related to the table (FKs, etc) We could browse the table to a certain point (using IBExpert) however after about 2900 records the machine just spikes and hangs. Performing a gfix -m does not work, and the validation reports back Record level errors = 4 (no matter how many times we run gfix -m, -v, etc. The Firebird.log file reports back these types of messages: Relation has 91631 orphan backversions (9214273 in use) in table BINS (137) - {Which is apparently just a warning} Unable to complete network request to host "MHPLZA1". Error reading data from the connection. INET/inet_error: read errno = 10054 SERVER/process_packet: broken port, server exiting Shutting down the server with 1 active connection(s) to 1 database(s), 0 active service(s) - {If we leave the backup to run while hanging, it eventually logs this error message} The setup is: The table is question has about 7000 records. The Firebird version is 2.5 Classic Server x64 install. The OS is Windows Server 2008. This is a virtual machine (VMWare) running on a massive server. (Does anyone have issues with VMs and Firebird?). We have the same setup running fine on other servers (However they are not virtual machines). Is there anyway to pin point the issue and or the cause?

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  • Iverter, inverter cable, or a display cable?

    - by krebshack
    I was recently hired at a small repair shop. I work indoors while my boss does on site calls for small businesses. I have to troubleshoot and fix laptop screens a few times a week and this is why I'm posting this question. I'm having trouble figuring out how to stream line the troubleshooting process. For example, how do I determine whether the inverter is broken while also determining that the inverter cable is not. How can I quickly decide that the inverter cable is broken while knowing that the inverter is most likely not broke. Or how do I know that it's just the display cable? It seems like this is a good way to approach things: "It could be the inverter, backlight, or the LCD panel itself. Backlight failure is usually hinted at by a pink hue to everything. Inverter failure usually results in the dimming of images on the screen to the point where the backlight is not even on (the inverter provides power to the backlight)" Source. While remembering that things "like flickering, screen freeze in dark image and [a] corner starts to get brighter" point to a "failure in the LCD panel itself, though it could just as easily be a loose data cable connected to the back of the LCD." Source. In short, I'm soliciting advice that anyone might have on how to quickly make the best decision about what's causing problems with laptops display. Thank you.

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  • Virtual Win XP Mode stopped HP LJ Pro M1212nf MFP printing in Win 7 Pro

    - by Dee
    Virtual Win XP Mode stopped HP LJ Pro M1212nf MFP printing in Win 7 Pro: I am running Windows 7 Pro with Virtual Windows XP Mode. My printer is HP LaserJet Pro M1212nf MFP attached directly to a USB port of the computer. This printer was working fine in Windows 7, until I tried to attach the printer to the Virtual Windows XP Mode in order to load the printer driver in the Virtual Windows XP Mode. At that point, the printer disappeared from the list of USB devices on the toolbar at the top of the window of the Virtual Windows XP Mode. After installing the printer driver in the Virtual Windows XP Mode, the printer did not work in that mode and also no longer worked in Windows 7. In Windows 7 and in the Virtual Windows XP Mode, print files are sent to the print queue, but are never printed. In Windows 7, the print queue states that the printer is offline. In the Virtual Windows XP Mode, the printer can be toggled from "Print Offline" to "Print Online", but no print files are ever printed from the print queue. The printer acts as though it is no longer connected to the computer, even though it is still physically connected to the USB port of the computer. How can I get the printer to work again in Windows 7? (At this point, I am no longer interested in using the Virtual Windows XP Mode.) I have tried a large number of things to find and fix the printer problem, but have had no success. Device Manager cannot see the printer even though it is physically connected via USB port (have tried different USB ports) to the computer. Restoring Win 7 and Virtual Win XP Mode to times before the problem does not fix the problem. How can I get the computer to see the printer, so that I can print again in Win 7?

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  • Web Deploy 3.0 Installation Fails

    - by jkarpilo
    I am having difficulty installing Microsoft Web Deploy 3.0 to a Windows Server 2008 R2 box. I have tried installing with both the Web Platform Installer and the MSI package but installation fails while trying to execute the MSI custom action ExecuteRegisterUIModuleCA. This server is a VM and a member of a farm but shared config is disabled while I'm installing. Here's the point at which it fails in the MSI log (starting at line 1875): MSI (s) (80:FC) [15:29:01:358]: Executing op: ActionStart(Name=IISBeginTransactionCA,,) MSI (s) (80:FC) [15:29:01:374]: Executing op: CustomActionSchedule(Action=IISBeginTransactionCA,ActionType=3073,Source=BinaryData,Target=IISBeginTransactionCA,) MSI (s) (80:A8) [15:29:01:374]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6C6A.tmp, Entrypoint: IISBeginTransactionCA MSI (s) (80:FC) [15:29:01:436]: Executing op: ActionStart(Name=IISRollbackTransactionCA,,) MSI (s) (80:FC) [15:29:01:436]: Executing op: CustomActionSchedule(Action=IISRollbackTransactionCA,ActionType=3329,Source=BinaryData,Target=IISRollbackTransactionCA,) MSI (s) (80:FC) [15:29:01:436]: Executing op: ActionStart(Name=IISCommitTransactionCA,,) MSI (s) (80:FC) [15:29:01:436]: Executing op: CustomActionSchedule(Action=IISCommitTransactionCA,ActionType=3585,Source=BinaryData,Target=IISCommitTransactionCA,) MSI (s) (80:FC) [15:29:01:436]: Executing op: ActionStart(Name=IISExecuteCA,,) MSI (s) (80:FC) [15:29:01:452]: Executing op: CustomActionSchedule(Action=IISExecuteCA,ActionType=3073,Source=BinaryData,Target=IISExecuteCA,CustomActionData=1^3^21^WebDeployment_Current^154^Microsoft.Web.Deployment.UI.PackagingModuleProvider, Microsoft.Web.Deployment.UI.Server, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35^1^1^0^^1^3^28^DelegationManagement_Current^171^Microsoft.Web.Management.Delegation.DelegationModuleProvider, Microsoft.Web.Management.Delegation.Server, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35^1^1^0^^1^7^38^system.webServer/management/delegation^4^Deny^16^MachineToWebRoot^0^^3^yes^1^7^31^system.webServer/wdeploy/backup^4^Deny^20^MachineToApplication^0^^2^no^) MSI (s) (80:84) [15:29:01:452]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6CB9.tmp, Entrypoint: IISExecuteCA 1: IISCA IISExecuteCA : Begin CA Setup 1: IISCA IISExecuteCA : CA 'ExecuteRegisterUIModuleCA' completed with return code hr=0x8007000d 1: IISCA IISExecuteCA : CA 'IISExecuteCA' completed with return code hr=0x8007000d 1: IISCA IISExecuteCA : End CA Setup CustomAction IISExecuteCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 15:29:05: InstallFinalize. Return value 3. I can't seem to find any information regarding this particular issue; can someone help point me in the right direction?

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  • WSS 3.0 Backup/Restore Root Site Collection to Sub-Site of New Site Collection

    - by bfrancis
    Our intranet was originally setup to be at the root of its site collection. We are trying to change this so that our new internet site will live in the root and the intranet will be a sub-site. At this point I have created a new web application and site collection to house the internet and intranet. I used the 'stsadm -o backup' command to create a backup of our current intranet. I then ran the 'stsadm -o restore' command to restore the intranet site collection to wss/sites/intranet. This seems to have worked as I am able to access the intranet from this location. The issue I now seem to have is that images, sub-sites, etc. are all making reference as if the intranet is still the root site. So for example a link to a sub-site is pointing to wss/department/technology/default.aspx and it needs to point to wss/sites/intranet/department/technology/default.aspx. I am looking for help and/or clarification on two things: 1. Am I approaching the migration of a root site collection to a sub-site the best way? 2. How would I go about updating the link references so that they are based on the intranet now being a sub-site instead of the root site?

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  • Making the iPhone work with stripped down Windows XP

    - by Gabriel
    Hi, this is my first time posting here and I have a really specific question. I have an ASUS eee 901 running Windows XP Home. I had everything working well, but then I decided to improve performance by moving Windows to the smaller but faster internal SSD. I used Nlite to strip down Windows, following the instructions here: http://wiki.eeeuser.com/howto:nlitexp I now have a very lightweight installation of XP home with SP3 and all the current updates. Almost everything is working really well. I have installed iTunes and I CAN sync with no problems. However, each time I plug in my iPhone 3GS (latest firmware), Windows tries and fails to install drivers. The Found New Hardware Wizard launches, but nothing I do will make it complete successfully, with the result that the iphone does not show up in Windows as removable storage, or as a camera. When I launch the Camera and Scanner Wizard, it shows only my webcam, not the iphone. I have verified that I have the following files in place: Windows\System32\ptpusb.dll (regsvr32 successful) Windows\System32\ptpusd.dll (entry point not found, can not be registered) Windows\System32\usbaaplrc.dll (entry point not found, can not be registered) Windows\System32\drivers\usbaapl.sys Windows\System32\drivers\usbscan.sys Windows\System32\drivers\usbstor.sys Does anyone know if some other file is required or if there's some other element preventing this from working? Edit (From posted answer) I did select Cameras & Camcorders, and my webcam is working fine for video & still capture.

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  • Application losing Printer within Terminal Services for remote users

    - by Richard
    Question: What I need to do is have a permanent link to a printer, normally only accessible through Terminal Services (Printer Redirect), to allow Sage Line 50 layouts to see that printer persistently, even after users have disconnected and reconnected to the Terminal Services session? Although the printer is accessible each time a user connects to the Sage Server via Terminal Services, it is given a different session number and therefore the Sage Layout sees it as a different printer. History behind question: Users using Terminal Services connecting to a Sage Server on a different site Using Sage Line 50 v 15 on that Server Users want to print invoices (sage layouts) locally Sage Server cannot see the users local printers, to get around this user uses the Print redirect features of Terminal Services The individual reports can be edited to point to a specific printer by default. This means the user just has to select an invoice and click print, then select the layout/report wanted and it auto prints that invoice to the default printer specified. The problem occurs because the layouts are edited to point to the users local printer "Ricoh 1018d (session#)", note the "(session#)" as this is the users local printer being redirected through the terminal services session. Users are able to print using the sage layouts once the default printer is setup within the layout and saved, but as soon as the users disconnects from the Terminal Services session and then reconnect in the morning go to print, it has lost the connection to that printer. I understand why its failed, because that the printer is on a per session basis and the layout would not be able to hold on to the connection from a previous session. Thanks in advance for any assistance...

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  • On a dual-GPU laptop, is using the discrete GPU ever more power efficient?

    - by Mahmoud Al-Qudsi
    Given a laptop with a dual integrated/discrete GPU configuration, is it ever more power efficient to use the discrete GPU instead of the integrated? Obviously when writing an email or working on a spreadsheet, the integrated GPU will always use less power. But let's say you're doing something graphics-medium but not graphics-intensive/heavy - is there a point where it actually makes sense to fire up the discrete GPU, not for performance but for power-saving reasons? Off the top of my head, I can think of a scenario where the external GPU supports hardware decoding of a particular video codec - I'd imagine there is a "price point" where using the GPU saves more energy than decoding that fully in software would. But I think most GPUs, integrated or discrete, pretty much decode just the plain-Jane h264. But maybe there is something more complicated, perhaps if you're doing something like desktop/windowing animations or a flash animation on a website (not an embedded flash video) - maybe the discrete GPU will use enough less power to make up for switching to it? I guess this question can be summed up as to whether or not you can say beyond doubt that if you don't care for performance on a laptop with two GPUs, always use the integrated GPU for maximum battery life.

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  • Occasional "Could not load file or assembly" in asmx WebService on IIS and DFS

    - by jesse-mcdowell
    We have a handfull of ASMX web service hosted on two identical Windows Server 2003 boxes. The virtual directory for the web services is loaded in a DFS share, both servers point to the same share. We have a load balancer between the internet and the two web servers. At a seemingly random interval (right now about twice per week) when a user tries to access a method on the web service, IIS returns the error: "Could not load file or assembly" for one of the assemblies used in the method call, and will continue reporting it each time the method is called until the app pool is recycled. We haven't found any distinguishable pattern to the problem. This is what I know: the missing assembly varies (but it's always a home-brew assembly) the Web Service method that fails varies there is no noticeable pattern to the times or intervals where the problem appears there are no admin users accessing the servers when the problem appears the failing method will work correctly on one server and fail on the other, even though both point to the same bin folder the problem can always be corrected by recycling the app pool and making no other changes I have enabled the Assembly Binder Log, and know that the binder is looking in the correct location for the file. Our assemblies are compiled for .Net 3.5.

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  • Apache > 2.2.22 rewrite rule not working?

    - by EBAH
    since yesterday I'm trying to figure out how to fix the following: running phpipam (http://www.phpipam.net/) with WAMP (Windows environment). The problem I am facing is related with RewriteRule functionality, so forget phpipam for a moment and concentrate on few lines of code. Here is the directory structure of my test website that emulate the first steps phpipam does (you can download http://goo.gl/ksvuGc): C:\wamp\www\rewrite-tst\ C:\wamp\www\rewrite-tst\.htaccess C:\wamp\www\rewrite-tst\index.php C:\wamp\www\rewrite-tst\install C:\wamp\www\rewrite-tst\install\index.php It seems that the following rewrite rule in .htaccess doesn't work: C:\wamp\www\rewrite-tst\.htaccess # install RewriteRule ^install$ install/ [R] RewriteRule ^install/$ index.php?page=install When opening C:\wamp\www\rewrite-tst\index.php the first step check the URL for "install" argument. Since the URL is: http://localhost/rewrite-tst no arguments are supplied and the browser is redirected to: header("Location: /rewrite-tst/install/") At this point the browser opens the page: C:\wamp\www\rewrite-tst\install\index.php >> http://localhost/rewrite-tst/install Apache, thanks to C:\wamp\www\rewrite-tst.htaccess should intercept this URL and redirect to: http://localhost/rewrite-tst/index.php?page=install Here are my tries: Win Apache 2.2.22: works Win Apache 2.4.4: KO Win Apache 2.4.6: KO In the attached zip file you can also find two traces from apache RewriteLog which I can't understand very well. Why Apache 2.4 doesn't work on Windows? Is it possible that there's a bug on Windows version of Apache (2.4.4 and 2.4.6) or am I wrong someway? Thanks for your help!!! Evan -- UPDATE 12 oct 2013 Now I'm really confused! Working on Linux, Kubuntu 13.04. Linux Apache 2.2.22: works Linux Apache 2.4.6: KO I guess there's something wrong in my rules at this point, or some change happened from Apache 2.2 to 2.4 ...

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  • Looking for a help desk ticketing system..

    - by Dan
    Hi guys Im looking for a good help desk ticket solution. It must perform the following actions for it to be useful. It needs to have a single point of contact via email..e.g [email protected] If we recieve a telephone(or an email outside of the system) we need to be able to create a ticket as if had been added via the single point of contact, this needs to be done with ease in order to save time. Certain people within our organisation deal with certain customers, so if the email/ custom input support call as mentioned in bullet 2 is picked up as having a relationship with that certain person in our organisation it needs to be sent to them/put in their queue for them to work on. If a person is out of office or sick any tickets sent to them must be forwarded to somebody else or put into a seperate pool of tickets that anybody can access. Perhaps have an agent that sorts through tickets in the pool and assigns them to anybody who is available, preferably the person with fewest tickets in their queue/list. Once a customer emails and the system logs it they immediately get a response with a ticket number and maybe details of who is dealing with the problem. Any correspondance in relation to a particular ticket is automatically grouped into some sort of message, and not made into a load of separate tickets. I.e system scans incoming email subjects for ticket numbers and assosciates it with exisiting tickets if that number exists. Any help is much appreciated Thanks P.S I have taken a look at OTRS but i'm not feeling it so unless someone can convince me I guess i'm after an alternative.

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  • Can I have a single solid state drive and a RAID array on the same machine?

    - by jaminto
    Hi- To summarize, i'm looking to use a single solid state drive as my primary drive, and two conventional sata drives in a RAID 1 configuration for data. I am trying to install 64-bit Windows 7 onto this configuration. Is this possible? Here are the details: I built a desktop that has been running 64-bit Vista on two 500Gb in a RAID 1 array for a few years. I just purchased an Intel X25-M 80Gb Sata Solid-State Drive, and was planning on using this a my primary drive, and keeping the RAID 1 array as my data drive. I added the SSD drive and in the RAID setup, configured it as a RAID 0 array of only one disk. Then, I tried to do a clean install of windows 7 64-bit, but got stuck in the "Missing driver for CD/DVD drive" black hole of selecting driver files and Windows telling me that i don't have the appropriate driver for my hardware. The missing hardware is NOT a CD/DVD drive, since i'm installing off of my only CD/DVD drive. Plus at one point i was able to point it at a driver for my raid controller, and then my hard drives magically showed up as browsable sources for finding drivers for some other unnamed device that setup couldn't recognize. After a few hours of trying drivers (this was a very slow process) i decided to reboot and look at the BIOS settings. I'm using an ASUS M2A-VM motherboard which has an ATI SB600 RAID controller on board. I switched the "On board SATA Type" setting from "SATA" to "AHCI" thinking that since AHCI is an Intel thing, this would help. Unfortunately, this abandoned my RAID configuration, and my previously mirrored drives are showing up as separate drives when i boot into my current windows installation. Am i trying to do the impossible here? Should i just buy a separate SATA/RAID PCI card and plug the SSD into that? Any help would be greatly appreciated.

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  • SSH hangs without password prompt

    - by Wilco
    Just reinstalled OS X and for some reason I now cannot connect to a specific machine on my local network via SSH. I can SSH to other machines on the network without any problems, and other machines can SSH to the problematic one as well. I'm not sure where to start looking for problems - can anyone point me in the right direction? Here's a dump of a connection attempt: OpenSSH_5.1p1, OpenSSL 0.9.7l 28 Sep 2006 debug1: Reading configuration data /etc/ssh_config debug1: Connecting to 10.0.1.7 [10.0.1.7] port 22. debug1: Connection established. debug1: identity file /Users/nwilliams/.ssh/identity type -1 debug1: identity file /Users/nwilliams/.ssh/id_rsa type -1 debug1: identity file /Users/nwilliams/.ssh/id_dsa type -1 debug1: Remote protocol version 2.0, remote software version OpenSSH_4.5 debug1: match: OpenSSH_4.5 pat OpenSSH* debug1: Enabling compatibility mode for protocol 2.0 debug1: Local version string SSH-2.0-OpenSSH_5.1 debug1: SSH2_MSG_KEXINIT sent debug1: SSH2_MSG_KEXINIT received debug1: kex: server->client aes128-cbc hmac-md5 none debug1: kex: client->server aes128-cbc hmac-md5 none debug1: SSH2_MSG_KEX_DH_GEX_REQUEST(1024<1024<8192) sent debug1: expecting SSH2_MSG_KEX_DH_GEX_GROUP debug1: SSH2_MSG_KEX_DH_GEX_INIT sent debug1: expecting SSH2_MSG_KEX_DH_GEX_REPLY debug1: Host '10.0.1.7' is known and matches the RSA host key. debug1: Found key in /Users/nwilliams/.ssh/known_hosts:1 debug1: ssh_rsa_verify: signature correct debug1: SSH2_MSG_NEWKEYS sent debug1: expecting SSH2_MSG_NEWKEYS debug1: SSH2_MSG_NEWKEYS received debug1: SSH2_MSG_SERVICE_REQUEST sent debug1: SSH2_MSG_SERVICE_ACCEPT received debug1: Authentications that can continue: publickey,gssapi-keyex,gssapi-with-mic,password,keyboard-interactive debug1: Next authentication method: gssapi-keyex debug1: No valid Key exchange context debug1: Next authentication method: gssapi-with-mic ... at this point it hangs for quite a while, and then resumes ... debug1: Unspecified GSS failure. Minor code may provide more information Server not found in Kerberos database debug1: Unspecified GSS failure. Minor code may provide more information Server not found in Kerberos database debug1: Unspecified GSS failure. Minor code may provide more information debug1: Next authentication method: publickey debug1: Trying private key: /Users/nwilliams/.ssh/identity debug1: Trying private key: /Users/nwilliams/.ssh/id_rsa debug1: Trying private key: /Users/nwilliams/.ssh/id_dsa debug1: Next authentication method: keyboard-interactive

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  • Setup site folders on Apache and PHP

    - by Cobus Kruger
    I'm trying to set up my first Apache server on my Windows PC at home and I have real trouble finding out which configuration settings go where. I downloaded and installed XAMPP which seemed to get everything nicely set up and can see a working website on http://localhost. So far so good. The point of this is to develop a website of course, and to make my life easier (irony?), I wanted to let the web site root point to my Eclipse project folder. So I opened httpd-vhosts.conf, uncommented a VirtualHost block and changed its DocumentRoot to my local path. Now when I try to load http://localhost I get a 403 (Access denied) error. So where do I configure permissions for my folder? And is that all I need to let my site run from the folder specified or am I going to have to clear another hurdle? Update: I tried to simplify things a little, so I reinstalled XAMPP and got back to a working http://localhost. Then I confirmed that httpd-vhosts.conf is included in httpd.conf and made the following changes to httpd-vhosts.conf: Uncommented the line NameVirtualHost *:80 Added a virtual host shown below. Restarted Apache and saw the expected page on http://localhost <VirtualHost *:80> DocumentRoot "C:/xampp/htdocs/" ServerName localhost ErrorLog "logs/dummy-host2.localhost-error.log" CustomLog "logs/dummy-host2.localhost-access.log" combined </VirtualHost> I then created a new folder named C:\testweb, added an index.html file and changed the DocumentRoot line shown above. For all intents and purposes I would then expect the two configurations to be equivalent. But this setup gives me an error 403. Even though the C:\testweb folder already had the same permissions as the C:\xampp\htdocs folder, I then went further and gave the Everyone group full control of C:\testweb and got exactly the same problem. So what did I miss?

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  • Application losing Printer within Terminal Services for remote users

    - by Richard
    Question: What I need to do is have a permanent link to a printer, normally only accessible through Terminal Services (Printer Redirect), to allow Sage Line 50 layouts to see that printer persistently, even after users have disconnected and reconnected to the Terminal Services session? Although the printer is accessible each time a user connects to the Sage Server via Terminal Services, it is given a different session number and therefore the Sage Layout sees it as a different printer. History behind question: Users using Terminal Services connecting to a Sage Server on a different site Using Sage Line 50 v 15 on that Server Users want to print invoices (sage layouts) locally Sage Server cannot see the users local printers, to get around this user uses the Print redirect features of Terminal Services The individual reports can be edited to point to a specific printer by default. This means the user just has to select an invoice and click print, then select the layout/report wanted and it auto prints that invoice to the default printer specified. The problem occurs because the layouts are edited to point to the users local printer "Ricoh 1018d (session#)", note the "(session#)" as this is the users local printer being redirected through the terminal services session. Users are able to print using the sage layouts once the default printer is setup within the layout and saved, but as soon as the users disconnects from the Terminal Services session and then reconnect in the morning go to print, it has lost the connection to that printer. I understand why its failed, because that the printer is on a per session basis and the layout would not be able to hold on to the connection from a previous session. Thanks in advance for any assistance...

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  • Use to host email for a domain name that wasn't our primary domain name

    - by drpcken
    Exchange 2007 on an Server 2003 active directory. My primary domain (MyMainDomain.com) controller also hosts dns and dhcp. I have a secondary domain name (MySecondDomain.net) that my Exchange Server allows emails from. It wasn't a physical domain, just accepted by exchange and setup as the Active Directory user's main smtp and outgoing address. Its MX records point to MyMainDomain.com's public exchange address. I've taken MySecondDomain.net and move the mail boxes to a hosted exchange 2010 environment. MX records now point to this new exchange system and when I send and email OUTSIDE the MyMainDomain.com environment (say gmail) it works and sends to the hosted exchange setup for MySecondDomain.net. however when I send an email from a user on MyMainDomain.com, it goes to the old exchange 2007 server I am hosting internally. I have removed MySecondDomain.net from the allowed domains, removed the DNS zone for MySecondDomain.net, and cleared DNS cache. I was convinced it was my internal dns server but I've cleared the DNS cache. Is there something I'm missing somewhere in exchange 2007? Or is it my domain controller/dns? Sorry if this is confusing. Thank you!

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  • Is there a fix to display 0 when arithmetic underflow occurs on the Windows 7 calculator?

    - by Pascal Qyy
    I have a problem that exasperates me: When I take the Windows 7 calculator in standard mode, if I do 4, then v (square root), the result is 2 Fine. But, at this point, if I do - (minus), then 2, the result is -1,068281969439142e-19 instead of 0! OK, I know about ? (machine epsilon), and yes, -1,068281969439142e-19 is less than the 64 bits ? (1.11e-16), so, we have an arithmetic underflow, in other words in this case: 0. Great, my computer is able to represent subnormal numbers instead of just flush to zero when this happens, and it seems that it is an improvement! Subnormal values fill the underflow gap with values where the absolute distance between them are the same as for adjacent values just outside of the underflow gap. This is an improvement over the older practice to just have zero in the underflow gap, and where underflowing results were replaced by zero (flush to zero). BUT: this result is false! when you try to explain the concept of the square root to a child and you end up with this kind of result, it only complicates your task... what is the point to represent subnormal numbers in a standard, non scientific calculator? So, is there a way to fix this?

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  • Symantec Endpoint Protection Virus Definitions

    - by Gus Denton
    I have done some Googling but I cannot get a definitive answer certainly not from the Symantec KB. I have a Virtualised Win 2003R2 server 32bit. It has been provisioned to me with Symantec Endpoint Protection 11.0.62xxx CLIENT (not a definitions server) the directory C:\Program Files\Common Files\Symantec Shared\VirusDefs is 750MB IT doesn't contain .tmp directories so it is NOT a corrupt definitions server. IT does contain directories named with a date pattern YYYYMMDD.xxx Some of these folders are 12 months old and I would like to recover the space. The sysmantect forums are full of this stuff but a lot of the postings contain links back to documents that are not specific to End Point Protection Client. It appears that I should be able to delete the older folders and all will be OK. with a service restart however there is a warning about having Live Update Administrator Installed Firstly I have no idea if I have this installed how to I check and secondly can I just ditch these old files and restart ? Regards Gus Denton Learning and Teaching Uni of New South Wales Sydney Australia For those trying to assist me I thankyou. I have followed some instructions found on the Symantec site and assumed that the response from Nixphoe would resolve my issue. It appears that as I am on a provisioned VM from a central IT unit I cannot run the Symantec commands from the Run prompt as my admin creds to get me in. (smc -stop) Basically I need to claw back some Diskspace from the c: drive which is being filed up with WSUS patches and Symantec files. I have managed to delete one symantec cache through the live update control panel and recovered 470Mb I suppose my last question for those more experienced than myself is, can I simply remove say the two oldest virus definition folders without completely foobaring the End Point protection and the server ? Regards Gus

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