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  • BizTalk: Sample: Context routing and Throttling with orchestration

    - by Leonid Ganeline
    The sample demonstrates using orchestration for throttling and using context routing. Usually throttling is implemented on the host level (in BizTalk 2010 we can also using the host instance level throttling). Here is demonstrated the throttling with orchestration convoy that slows down message flow from some customers. Sample implements sort of quality service agreement layer for different kind of customers. The sample demonstrates the context routing between orchestrations. It has several advantages over the content routing. For example, we don’t have to create the property schema and promote properties on the schemas; we don’t have to change the message content to change routing. Use case:  The BizTalk application has a main processing orchestration that process all input messages. The application usually works as an OLTP application. Input messages came in random order without peaks, typical scenario for the on-line users. But sometimes the big data batch payloads come. These batches overload processing orchestrations. All processes, activated by on-line users after the payload, come to the same queue and are processed only after the payload. Result is on-line users can see significant delay in processing. It can be minutes or hours, depending of the batch size. Requirements: On-line user’s processing should work without delays. Big batches cannot disturb on-line users. There should be higher priority for the on-line users and the lower priority for the batches. Design: Decision is to divide the message flow in two branches, one for on-line users and second for batches. Branch with batches provides messages to the processing line with low priority, and the on-line user’s branch – with high priority. All messages are provided by hi-speed receive port. BTS.ReceivePortName context property is used for routing. The Router orchestration separates messages sent from on-line users and from the batch messages. But the Router does not use the BizTalk provided value of this property, the Router set up this value by itself. Router uses the content of the messages to decide if it is from on-line users or from batches. The message context property the BTS.ReceivePortName is changed respectively, its value works as a recipient address, as the “To” address for the next recipient orchestrations. Those next orchestrations are the BatchBottleneck and the MainProcess orchestrations. Messages with context equal “ToBatch” are filtered up by the BatchBottleneck orchestration. It is a unified convoy orchestration and it throttles the message flow, delaying the message delivery to the MainProcess orchestration. The BatchBottleneck orchestration changes the message context to the “ToProcess” and sends messages one after another with small delay in between. Delay can be configured in the BizTalk config file as:                 <appSettings>                                 <add key="GLD_Tests_TwoWayRouting_BatchBottleneck_DelayMillisec" value="100"/>                 </appSettings>   Of course, messages with context equal “ToProcess” are filtered up by the MainProcess orchestration.   NOTES: Filters with string values: In Orchestrations (the first Receive shape in orchestration) use string values WITH quotes; in Send Ports use string values WITHOUT quotes. Filters on the Send Ports are dynamic; we can change them in run-time. Filters on the Orchestrations are static; we can change them only in design-time. To check the existence of the promoted property inside orchestration use the Expression shape with construction like this:       if (BTS.ReceivePortName exists myMessage) { …; } It is not possible in the Message Assignment shape because using the “if” statement inside Message Assignment is prohibited. Several predefined context properties can behave in specific way. Say MessageTracking.OriginatingMessage or XMLNORM.DocumentSpecName, they are required some internal rules should be applied to the format or usage of this properties. MessageTracking.* parameters require you have to use tracking and you can get unexpected run-time errors in some cases. My recommendation is - use very limited set of the predefined context properties. To “attach” the new promoted property to the message, we have to use correlation. The correlation type should include this property. [Here is a good explanation by Saravana ] The sample code is here [sorry, temporary trubles with CodePlex].

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • Mobile Apps for Oracle E-Business Suite

    - by Carlos Chang
    Crosspost from the mobile apps blog.  TL;DR Oracle E-Business Suite is now building mobile apps with Oracle Mobile Application Framework (MAF). Believe it! Build iOS and Android apps with once code base and get it done! By Steven Chan (Oracle Development)  Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is ourOracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Follow @OracleMobile on Twitter Oracle Mobile Blog is here. 

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  • Mouse Clicks, Reactive Extensions and StreamInsight Mashup

    I had an hour spare this afternoon so I wanted to have another play with Reactive Extensions in .Net and StreamInsight.  I also didn’t want to simply use a console window as a way of gathering events so I decided to use a windows form instead. The task I set myself was this. Whenever I click on my form I want to subscribe to the event and output its location to the console window and also the timestamp of the event.  In addition to this I want to know for every mouse click I do, how many mouse clicks have happened in the last 5 seconds. The second point here is really interesting.  I have often found this when working with people on problems.  It is how you ask the question that determines how you tackle the problem.  I will show 2 ways of possibly answering the second question depending on how the question was interpreted. As a side effect of this example I will show how time in StreamInsight can stand still.  This is an important concept and we can see it in the output later. Now to the code.  I will break it all down in this blogpost but you can download the solution and see it all together. I created a Console application and then instantiate a windows form.   frm = new Form(); Thread g = new Thread(CallUI); g.SetApartmentState(ApartmentState.STA); g.Start();   Call UI looks like this   static void CallUI() { System.Windows.Forms.Application.Run(frm); frm.Activate(); frm.BringToFront(); }   Now what we need to do is create an observable from the MouseClick event on the form.  For this we use the Reactive Extensions.   var lblevt = Observable.FromEvent<MouseEventArgs>(frm, "MouseClick").Timestamp();   As mentioned earlier I have two objectives in this example and to solve the first I am going to again use the Reactive extensions.  Let’s subscribe to the MouseClick event and output the location and timestamp to the console. lblevt.Subscribe(evt => { Console.WriteLine("Clicked: {0}, {1} ", evt.Value.EventArgs.Location,evt.Timestamp); }); That should take care of obective #1 but what about the second objective.  For that we need some temporal windowing and this means StreamInsight.  First we need to turn our Observable collection of MouseClick events into a PointStream Server s = Server.Create("Default"); Microsoft.ComplexEventProcessing.Application a = s.CreateApplication("MouseClicks"); var input = lblevt.ToPointStream( a, evt => PointEvent.CreateInsert( evt.Timestamp, new { loc = evt.Value.EventArgs.Location.ToString(), ts = evt.Timestamp.ToLocalTime().ToString() }), AdvanceTimeSettings.IncreasingStartTime);   Now that we have created out PointStream we need to do something with it and this is where we get to our second objective.  It is pretty clear that we want some kind of windowing but what? Here is one way of doing it.  It might not be what you wanted but again it is how the second objective is interpreted   var q = from i in input.TumblingWindow(TimeSpan.FromSeconds(5), HoppingWindowOutputPolicy.ClipToWindowEnd) select new { CountOfClicks = i.Count() };   The above code creates tumbling windows of 5 seconds and counts the number of events in the windows.  If there are no events in the window then no result is output.  Likewise until an event (MouseClick) is issued then we do not see anything in the output (that is not strictly true because it is the CTI strapped to our MouseClick events that flush the events through the StreamInsight engine not the events themselves).  This approach is centred around the windows and not the events.  Until the windows complete and a CTI is issued then no events are pushed through. An alternate way of answering our second question is below   var q = from i in input.AlterEventDuration(evt => TimeSpan.FromSeconds(5)).SnapshotWindow(SnapshotWindowOutputPolicy.Clip) select new { CountOfClicks = i.Count() };   In this code we extend the duration of each MouseClick to five seconds.  We then create  Snapshot Windows over those events.  Snapshot windows are discussed in detail here.  With this solution we are centred around the events.  It is the events that are driving the output.  Let’s have a look at the output from this solution as it may be a little confusing. First though let me show how we get the output from StreamInsight into the Console window. foreach (var x in q.ToPointEnumerable().Where(e => e.EventKind != EventKind.Cti)) { Console.WriteLine(x.Payload.CountOfClicks); }   Ok so now to the output.   The table at the top shows the output from our routine and the table at the bottom helps to explain the output.  One of the things that will help as well is, you will note that for our PointStream we set the issuing of CTIs to be IncreasingStartTime.  What this means is that the CTI is placed right at the start of the event so will not flush the event with which it was issued but will flush those prior to it.  In the bottom table the Blue fill is where we issued a click.  Yellow fill is the duration and boundaries of our events.  The numbers at the bottom indicate the count of events   Clicked 22:40:16                                 Clicked 23:40:18                                 1                                   Clicked 23:40:20                                 2                                   Clicked 23:40:22                                 3                                   2                                   Clicked 23:40:24                                 3                                   2                                   Clicked 23:40:32                                 3                                   2                                   1                                                                                                         secs 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32                                                                                                                                                                                                                         counts   1   2 3 2 3 2 3   2   1           What we can see here in the output is that the counts include all the end edges that have occurred between the mouse clicks.  If we look specifically at the mouse click at 22:40:32. then we see that 3 events are returned to us. These include the following End Edge count at 22:40:25 End Edge count at 22:40:27 End Edge count at 22:40:29 Another thing we notice is that until we actually issue a CTI at 22:40:32 then those last 3 snapshot window counts will never be reported. Hopefully this has helped to explain  a few concepts around StreamInsight and the IObservable() pattern.   You can download this solution from here and play.  You will need the Reactive Framework from here and StreamInsight 1.1

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  • UppercuT v1.0 and 1.1&ndash;Linux (Mono), Multi-targeting, SemVer, Nitriq and Obfuscation, oh my!

    - by Robz / Fervent Coder
    Recently UppercuT (UC) quietly released version 1 (in August). I’m pretty happy with where we are, although I think it’s a few months later than I originally planned. I’m glad I held it back, it gave me some more time to think about some things a little more and also the opportunity to receive a patch for running builds with UC on Linux. We also released v1.1 very recently (December). UppercuT v1 Builds On Linux Perhaps the most significant changes to UC going v1 is that it now supports builds on Linux using Mono! This is thanks mostly to Svein Ackenhausen for the patches and working with me on getting it all working while not breaking the windows builds!  This means you can use mono on Windows or Linux. Notice the shell files to execute with Linux that come as part of UC now. Multi-Targeting Perhaps one of the hardest things to do that requires an automated build is multi-targeting. At v1 this is early, and possibly prone to some issues, but available.  We believe in making everything stupid simple, so it’s as simple as adding a comma to the microsoft.framework property. i.e. “net-3.5, net-4.0” to suddenly produce both framework builds. When you build, this is what you get (if you meet each framework’s requirements): At this time you have to let UC override the build location (as it does by default) or this will not work.  Semantic Versioning By now many of you have been using UppercuT for awhile and have watched how we have done versioning. Many of you who use git already know we put the revision hash in the informational/product version as the last octet. At v1, UppercuT has adopted the semantic versioning scheme. What does that mean? This is a short read, but a good one: http://SemVer.org SemVer (Semantic Versioning) is really using versioning what it was meant for. You have three octets. Major.Minor.Patch as in 1.1.0.  UC will use three different versioning concepts, one for the assembly version, one for the file version, and one for the product version. All versions - The first three octects of the version are owned by SemVer. Major.Minor.Patch i.e.: 1.1.0 Assembly Version - The assembly version would much closer follow SemVer. Last digit is always 0. Major.Minor.Patch.0 i.e: 1.1.0.0 File Version - The file version occupies the build number as the last digit. Major.Minor.Patch.Build i.e.: 1.1.0.2650 Product/Informational Version - The last octect of your product/informational version is the source control revision/hash. Major.Minor.Patch.RevisionOrHash i.e. (TFS/SVN): 1.1.0.235 i.e. (Git/HG): 1.1.0.a45ace4346adef0 SemVer is not on by default, the passive versioning scheme is still in effect. Notice that version.use_semanticversioning has been added to the UppercuT.config file (and version.patch in support of the third octet): Gems Support Gems support was added at v1. This will probably be deprecated as some point once there is an announced sunset for Nu v1. Application gems may keep it around since there is no alternative for that yet though (CoApp would be a possible replacement). Nitriq Support Nitriq is a code analysis tool like NDepend. It’s built by Mr. Jon von Gillern. It uses LINQ query language, so you can use a familiar idiom when analyzing your code base. It’s a pretty awesome tool that has a free version for those looking to do code analysis! To use Nitriq with UC, you are going to need the console edition.  To take advantage of Nitriq, you just need to update the location of Nitriq in the config: Then add the nitriq project files at the root of your source. Please refer to the Nitriq documentation on how these are created. UppercuT v1.1 Obfuscation One thing I started looking into was an easy way to obfuscate my code. I came across EazFuscator, which is both free and awesome. Plus the GUI for it is super simple to use. How do you make obfuscation even easier? Make it a convention and a configurable property in the UC config file! And the code gets obfuscated! Closing Definitely get out and look at the new release. It contains lots of chocolaty (sp?) goodness. And remember, the upgrade path is almost as simple as drag and drop!

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  • Easiest, most fun way to program 2D games? Flash? XNA? Some other engine?

    - by Maxi
    Hi, this is a post detailing my search for the most enjoyable way for a hobbyist game programmer to sweeten his free time with making a game. My requirements: I looked at Flash first, I made a couple of small games but I'm doubtful of the performance. I would like to make a fairly large strategy game, with several hundred units fighting simultaneously, explosions and animations included. Also zoomable maps. I saw that Adobe has a new 3D API for Flash, but I don't know if that improves 2D performance aswell, I couldn't find anything related to that question on their MAX10 sessions. Would you say that Flash is a good technology for making large 2D games easily? I really like Actionscript, and I love how easy everything is in Flash. There are several engines available which make it even easier. I just do this for fun, and it would be even better if there were proper animation/particle editors available and if the engine I were to use, would be available for multiple platforms. (so more people can play my game once finished). I'd like to have it available on many mobile platforms aswell. (because I love touch input for some reason) I do know the XNA framework pretty well, but there are no good engines available for it, and it will only run on Windows, which is a huge turn off. Even bigger is, that you need to install the XNA redistributable each time you want to give the game to someone. If I use XNA, I would have to make all the tools myself, and I'd probably have to make them with WPF. (I'd love to make tools with Adobe AIR, but unfortunately the API's for image manipulation etc. are far worse in Flash, than they are in XNA/WPF.) Now, I'm aware that I could make my own engine that supports each of those platforms, but quite frankly, that would be too much work plowing through APIs. After all, I want to make a game, not an engine. So the question becomes: Is there maybe a cross platform (free or free to develop?) engine available that I could use for 2D development? I prefer: C#, Actionscript. I don't mind using c++ if the toolset is above average, but I highly doubt that there is something out there like that. Please prove me wrong :) So summary: I'd like to use Flash, but I don't know if it scales well enough. I'm not a scripter, I want some real APIs that I can work with inside a proper IDE. Just for information, I looked at several alternatives, I'm actually looking for a long time already. You'd help me a lot to make a decision finally. Feature-wise the Flatredball engine would be ideal. But I tried their tools, and quite frankly, they are horrible. Absolutely unusable, I'd need to make my own for sure. I didn't look at their API, but if their tools are so bad, I'm not inclined to look further. Unity3D. This one is quite nice, but I really don't need 3D, and it is quite ...a lot of work to learn. I also don't like that it is so expensive to use for different platforms and that I can only code for it through scripting. You have to buy each platform separately. The editor usability is average, the product overall is good enough for most purposes, but learning it myself would be overkill. Shiva 3D. It looks good enough, but again: I don't really need 3D. The editor usability is a little worse than Unity3D in my opinion and it wasn't clear to me how to start programming. I think it requires C++ for coding, so that's a negative too. I want to have fun, and c# is fun ;) SDL. Quite frankly, I'd still need to port to all those different SDL implementations. And I don't like OpenGL style programming, it's just plain ugly. And it needs c++, I know that there might be some wrappers available, but I don't like to use wrappers, because... Irrlicht. A lot of features, but support seems to be low and it is aimed at enthusiasts. C# bindings get dropped repeatedly. I'm not an engine enthusiast, I just want to make a game. I don't see this happening with Irrlicht. Ogre3D. Way too much work, it's just a graphics engine. Also no multiple platform support and c++. Torque2D. Costs something to use, and I didn't hear a lot of good things about support and documentation. Also costs extra for each platform.

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  • Seizing the Moment with Mobility

    - by Divya Malik
    Empowering people to work where they want to work is becoming more critical now with the consumerisation of technology. Employees are bringing their own devices to the workplace and expecting to be productive wherever they are. Sales people welcome the ability to run their critical business applications where they can be most effective which is typically on the road and when they are still with the customer. Oracle has invested many years of research in understanding customer's Mobile requirements. “The keys to building the best user experience were building in a lot of flexibility in ways to support sales, and being useful,” said Arin Bhowmick, Director, CRM, for the Applications UX team. “We did that by talking to and analyzing the needs of a lot of people in different roles.” The team studied real-life sales teams. “We wanted to study salespeople in context with their work,” Bhowmick said. “We studied all user types in the CRM world because we wanted to build a user interface and user experience that would cater to sales representatives, marketing managers, sales managers, and more. Not only did we do studies in our labs, but also we did studies in the field and in mobile environments because salespeople are always on the go.” Here is a recent post from Hernan Capdevila, Vice President, Oracle Fusion Apps which was featured on the Oracle Applications Blog.  Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Blurring the Lines between Work and Personal Life My vision of where businesses will be five years from now is that our work lives and personal lives will be more interwoven together. In turn, enterprises will have to determine how to make employees’ work lives fit more into the fabric of their personal lives. And personal devices like smartphones are going to drive significant business value because they let us accomplish things very incrementally. I can be sitting on a train or in a taxi and be productive. At the end of any meeting, I can capture ideas and tasks or follow up with people in real time. Mobile devices enable this notion of seizing the moment – capitalizing on opportunities that might otherwise have slipped away because we're not connected. For the industry shapers out there, this is game changing. The lean and agile workforce is definitely the future. This notion of the board sitting down with the executive team to lay out strategic objectives for a three- to five-year plan, bringing in HR to determine how they're going to staff the strategic activities, kicking off the execution, and then revisiting the plan in three to five years to create another three- to five-year plan is yesterday's model. Businesses that continue to approach innovating in that way are in the dinosaur age. Today it's about incremental planning and incremental execution, which requires a lot of cohesion and synthesis within the workforce. There needs to be this interweaving notion within the workforce about how ideas cascade down, how people engage, how they stay connected, and how insights are shared. How to Survive and Thrive in Today’s Marketplace The notion of Facebook isn’t new. We lived it pre-Internet days with America Online and Prodigy – Facebook is just the renaissance of these services in a more viral and pervasive way. And given the trajectory of the consumerization of IT with people bringing their personal tooling to work, the enterprise has no option but to adapt. The sooner that businesses realize this from a top-down point of view the sooner that they will be able to really drive significant innovation and adapt to the marketplace. There are a small number of companies right now (I think it's closer to 20% rather than 80%, but the number is expanding) that are able to really innovate in this incremental marketplace. So from a competitive point of view, there's no choice but to be social and stay connected. By far the majority of users on Facebook and LinkedIn are mobile users – people on iPhones, smartphones, Android phones, and tablets. It's not the couch people, right? It's the on-the-go people – those people at the coffee shops. Usually when you're sitting at your desk on a big desktop computer, typically you have better things to do than to be on Facebook. This is a topic I'm extremely passionate about because I think mobile devices are game changing. Mobility delivers significant value to businesses – it also brings dramatic simplification from a functional point of view and transforms our work life experience. Hernan Capdevila Vice President, Oracle Applications Development

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  • Data management in unexpected places

    - by Ashok_Ora
    Normal 0 false false false EN-US X-NONE X-NONE Data management in unexpected places When you think of network switches, routers, firewall appliances, etc., it may not be obvious that at the heart of these kinds of solutions is an engine that can manage huge amounts of data at very high throughput with low latencies and high availability. Consider a network router that is processing tens (or hundreds) of thousands of network packets per second. So what really happens inside a router? Packets are streaming in at the rate of tens of thousands per second. Each packet has multiple attributes, for example, a destination, associated SLAs etc. For each packet, the router has to determine the address of the next “hop” to the destination; it has to determine how to prioritize this packet. If it’s a high priority packet, then it has to be sent on its way before lower priority packets. As a consequence of prioritizing high priority packets, lower priority data packets may need to be temporarily stored (held back), but addressed fairly. If there are security or privacy requirements associated with the data packet, those have to be enforced. You probably need to keep track of statistics related to the packets processed (someone’s sure to ask). You have to do all this (and more) while preserving high availability i.e. if one of the processors in the router goes down, you have to have a way to continue processing without interruption (the customer won’t be happy with a “choppy” VoIP conversation, right?). And all this has to be achieved without ANY intervention from a human operator – the router is most likely to be in a remote location – it must JUST CONTINUE TO WORK CORRECTLY, even when bad things happen. How is this implemented? As soon as a packet arrives, it is interpreted by the receiving software. The software decodes the packet headers in order to determine the destination, kind of packet (e.g. voice vs. data), SLAs associated with the “owner” of the packet etc. It looks up the internal database of “rules” of how to process this packet and handles the packet accordingly. The software might choose to hold on to the packet safely for some period of time, if it’s a low priority packet. Ah – this sounds very much like a database problem. For each packet, you have to minimally · Look up the most efficient next “hop” towards the destination. The “most efficient” next hop can change, depending on latency, availability etc. · Look up the SLA and determine the priority of this packet (e.g. voice calls get priority over data ftp) · Look up security information associated with this data packet. It may be necessary to retrieve the context for this network packet since a network packet is a small “slice” of a session. The context for the “header” packet needs to be stored in the router, in order to make this work. · If the priority of the packet is low, then “store” the packet temporarily in the router until it is time to forward the packet to the next hop. · Update various statistics about the packet. In most cases, you have to do all this in the context of a single transaction. For example, you want to look up the forwarding address and perform the “send” in a single transaction so that the forwarding address doesn’t change while you’re sending the packet. So, how do you do all this? Berkeley DB is a proven, reliable, high performance, highly available embeddable database, designed for exactly these kinds of usage scenarios. Berkeley DB is a robust, reliable, proven solution that is currently being used in these scenarios. First and foremost, Berkeley DB (or BDB for short) is very very fast. It can process tens or hundreds of thousands of transactions per second. It can be used as a pure in-memory database, or as a disk-persistent database. BDB provides high availability – if one board in the router fails, the system can automatically failover to another board – no manual intervention required. BDB is self-administering – there’s no need for manual intervention in order to maintain a BDB application. No need to send a technician to a remote site in the middle of nowhere on a freezing winter day to perform maintenance operations. BDB is used in over 200 million deployments worldwide for the past two decades for mission-critical applications such as the one described here. You have a choice of spending valuable resources to implement similar functionality, or, you could simply embed BDB in your application and off you go! I know what I’d do – choose BDB, so I can focus on my business problem. What will you do? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • PanelGridLayout - A Layout Revolution

    - by Duncan Mills
    With the most recent 11.1.2 patchset (11.1.2.3) there has been a lot of excitement around ADF Essentials (and rightly so), however, in all the fuss I didn't want an even more significant change to get missed - yes you read that correctly, a more significant change! I'm talking about the new panelGridLayout component, I can confidently say that this one of the most revolutionary components that we've introduced in 11g, even though it sounds rather boring. To be totally accurate, panelGrid was introduced in 11.1.2.2 but without any presence in the component palette or other design time support, so it was largely missed unless you read the release notes. However in this latest patchset it's finally front and center. Its time to explore - we (really) need to talk about layout.  Let's face it,with ADF Faces rich client, layout is a rather arcane pursuit, once you are a layout master, all bow before you, but it's more of an art than a science, and it is often, in fact, way too difficult to achieve what should (apparently) be a pretty simple. Here's a great example, it's a homework assignment I set for folks I'm teaching this stuff to:  The requirements for this layout are: The header is 80px high, the footer is 30px. These are both fixed.  The first section of the header containing the logo is 180px wide The logo is centered within the top left hand corner of the header  The title text is start aligned in the center zone of the header and will wrap if the browser window is narrowed. It should be aligned in the center of the vertical space  The about link is anchored to the right hand side of the browser with a 20px gap and again is center aligned vertically. It will move as the browser window is reduced in width. The footer has a right aligned copyright statement, again middle aligned within a 30px high footer region and with a 20px buffer to the right hand edge. It will move as the browser window is reduced in width. All remaining space is given to a central zone, which, in this case contains a panelSplitter. Expect that at some point in time you'll need a separate messages line in the center of the footer.  In the homework assigment I set I also stipulate that no inlineStyles can be used to control alignment or margins and no use of other taglibs (e.g. JSF HTML or Trinidad HTML). So, if we take this purist approach, that basic page layout (in my stock solution) requires 3 panelStretchLayouts, 5 panelGroupLayouts and 4 spacers - not including the spacer I use for the logo and the contents of the central zone splitter - phew! The point is that even a seemingly simple layout needs a bit of thinking about, particulatly when you consider strechting and browser re-size behavior. In fact, this little sample actually teaches you much of what you need to know to become vaguely competant at layouts in the framework. The underlying result of "the way things are" is that most of us reach for panelStretchLayout before even finishing the first sip of coffee as we embark on a new page design. In fact most pages you will see in any moderately complex ADF page will basically be nested panelStretchLayouts and panelGroupLayouts, sometimes many, many levels deep. So this is a problem, we've known this for some time and now we have a good solution. (I should point out that the oft-used Trinidad trh tags are not a particularly good solution as you're tie-ing yourself to an HTML table based layout in that case with a host of attendent issues in resize and bi-di behavior, but I digress.) So, tadaaa, I give to you panelGridLayout. PanelGrid, as the name suggests takes a grid like (dare I say slightly gridbag-like) approach to layout, dividing your layout into rows and colums with margins, sizing, stretch behaviour, colspans and rowspans all rolled in, all without the use of inlineStyle. As such, it provides for a much more powerful and consise way of defining a layout such as the one above that is actually simpler and much more logical to design. The basic building blocks are the panelGridLayout itself, gridRow and gridCell. Your content sits inside the cells inside the rows, all helpfully allowing both streching, valign and halign definitions without the need to nest further panelGroupLayouts. So much simpler!  If I break down the homework example above my nested comglomorate of 12 containers and spacers can be condensed down into a single panelGrid with 3 rows and 5 cell definitions (39 lines of source reduced to 24 in the case of the sample). What's more, the actual runtime representation in the browser DOM is much, much simpler, and clean, with basically one DIV per cell (Note that just because the panelGridLayout semantics looks like an HTML table does not mean that it's rendered that way!) . Another hidden benefit is the runtime cost. Because we can use a single layout to achieve much more complex geometries the client side layout code inside the browser is having to work a lot less. This will be a real benefit if your application needs to run on lower powered clients such as netbooks or tablets. So, it's time, if you're on 11.1.2.2 or above, to smile warmly at your panelStretchLayouts, wrap the blanket around it's knees and wheel it off to the Sunset Retirement Home for a well deserved rest. There's a new kid on the block and it wants to be your friend. 

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Webcor Builders Coordinates Construction Schedules and Mitigates Potential Delays More Efficiently with Integrated Project Management

    - by Sylvie MacKenzie, PMP
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} With more than 40 years of commercial construction experience, Webcor Builders is a leading builder of distinguished, high-profile projects, including high-rise condominiums and hotels, laboratories, healthcare centers, and public works projects. Webcor is also known for its award-winning concrete, interior construction, historic restoration, and seismic renovation work. The company has completed more than 50 million square feet of projects to date. Considering the variety and complexity of the construction projects Webcor undertakes, an integrated project management solution is critical to ensuring optimal efficiency and completing client projects on time and on budget. The company previously used a number of scheduling systems for its various building projects. These packages provided different levels of schedule detail and required schedulers, engineers, and other employees to learn multiple systems. From an IT cost and complexity perspective, the company had to manage multiple scheduling systems and pay for multiple sets of licenses. The company looked to standardize on an enterprise project management system, and selected Oracle’s Primavera P6 Enterprise Project Portfolio Management. Webcor uses the solution’s advanced capabilities to schedule complex projects, analyze delays, model and propose multiple scenarios to demonstrate and mitigate delays and cost overruns, and process that information efficiently to deliver the scheduling precision that public and private projects require. In fact, the solution was instrumental in helping the company’s expansion into public sector projects during the recent economic downturn, and with Primavera P6 in place, it can deliver the precise schedule reporting required for large public projects. With Primavera P6 in place, the company could deliver the precise scheduling and milestone reporting capabilities required for large public projects. The solution is in managing the high-profile University of California – Berkeley Memorial Stadium project. Webcor was hired as construction manager and general contractor for the stadium renovation project, which is a fast-paced project located near the seismically active Hayward Fault Zone. Due to the University of California’s football schedule, meeting the Universities deadline for the coming season placed Webcor in a situation where risk awareness and early warnings of issues would be paramount. Webcor and the extended project team needed a solution that could instantly analyze alternate scenarios to mitigate potential delays; Primavera would deliver those answers.The team would also need to enable multiple stakeholders to use an internet-based platform to access the schedule from various locations, and model complicated sequencing requirements where swift decisions would be made to keep the project on track. The schedule is an integral part of Webcor’s construction management process for the stadium project. Rather than providing the client with the industry-standard monthly update, Webcor updates the critical path method (CPM) schedule on a weekly basis. The project team also reviews the schedule and updates weekly to confirm that progress and forecasted performance are accurate. Hired by the University for their ability to deliver in high risk environments The Webcor team was hit recently with a design supplement that could have added up to 70 days to the project. Using Oracle Primavera P6 the team sprung into action analyzing multiple “what if” scenarios to review mitigation means and methods.  Determined to make sure the Bears could take the field in the coming season the project team nearly eliminated the impact with their creative analysis in working the schedule. The total time from the issuance of the final design supplement to an agreed mitigation response was less than one week; leveraging the Oracle Primavera solution Webcor was able to deliver superior customer value With the ability to efficiently manage projects and schedules, Webcor can ensure it completes its projects on time and on budget, as well as inform clients about what changes to plans will mean in terms of delays and additional costs. Read the complete customer case study at :  http://www.oracle.com/us/corporate/customers/customersearch/webcor-builders-1-primavera-ss-1639886.html

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  • CPU Usage in Very Large Coherence Clusters

    - by jpurdy
    When sizing Coherence installations, one of the complicating factors is that these installations (by their very nature) tend to be application-specific, with some being large, memory-intensive caches, with others acting as I/O-intensive transaction-processing platforms, and still others performing CPU-intensive calculations across the data grid. Regardless of the primary resource requirements, Coherence sizing calculations are inherently empirical, in that there are so many permutations that a simple spreadsheet approach to sizing is rarely optimal (though it can provide a good starting estimate). So we typically recommend measuring actual resource usage (primarily CPU cycles, network bandwidth and memory) at a given load, and then extrapolating from those measurements. Of course there may be multiple types of load, and these may have varying degrees of correlation -- for example, an increased request rate may drive up the number of objects "pinned" in memory at any point, but the increase may be less than linear if those objects are naturally shared by concurrent requests. But for most reasonably-designed applications, a linear resource model will be reasonably accurate for most levels of scale. However, at extreme scale, sizing becomes a bit more complicated as certain cluster management operations -- while very infrequent -- become increasingly critical. This is because certain operations do not naturally tend to scale out. In a small cluster, sizing is primarily driven by the request rate, required cache size, or other application-driven metrics. In larger clusters (e.g. those with hundreds of cluster members), certain infrastructure tasks become intensive, in particular those related to members joining and leaving the cluster, such as introducing new cluster members to the rest of the cluster, or publishing the location of partitions during rebalancing. These tasks have a strong tendency to require all updates to be routed via a single member for the sake of cluster stability and data integrity. Fortunately that member is dynamically assigned in Coherence, so it is not a single point of failure, but it may still become a single point of bottleneck (until the cluster finishes its reconfiguration, at which point this member will have a similar load to the rest of the members). The most common cause of scaling issues in large clusters is disabling multicast (by configuring well-known addresses, aka WKA). This obviously impacts network usage, but it also has a large impact on CPU usage, primarily since the senior member must directly communicate certain messages with every other cluster member, and this communication requires significant CPU time. In particular, the need to notify the rest of the cluster about membership changes and corresponding partition reassignments adds stress to the senior member. Given that portions of the network stack may tend to be single-threaded (both in Coherence and the underlying OS), this may be even more problematic on servers with poor single-threaded performance. As a result of this, some extremely large clusters may be configured with a smaller number of partitions than ideal. This results in the size of each partition being increased. When a cache server fails, the other servers will use their fractional backups to recover the state of that server (and take over responsibility for their backed-up portion of that state). The finest granularity of this recovery is a single partition, and the single service thread can not accept new requests during this recovery. Ordinarily, recovery is practically instantaneous (it is roughly equivalent to the time required to iterate over a set of backup backing map entries and move them to the primary backing map in the same JVM). But certain factors can increase this duration drastically (to several seconds): large partitions, sufficiently slow single-threaded CPU performance, many or expensive indexes to rebuild, etc. The solution of course is to mitigate each of those factors but in many cases this may be challenging. Larger clusters also lead to the temptation to place more load on the available hardware resources, spreading CPU resources thin. As an example, while we've long been aware of how garbage collection can cause significant pauses, it usually isn't viewed as a major consumer of CPU (in terms of overall system throughput). Typically, the use of a concurrent collector allows greater responsiveness by minimizing pause times, at the cost of reducing system throughput. However, at a recent engagement, we were forced to turn off the concurrent collector and use a traditional parallel "stop the world" collector to reduce CPU usage to an acceptable level. In summary, there are some less obvious factors that may result in excessive CPU consumption in a larger cluster, so it is even more critical to test at full scale, even though allocating sufficient hardware may often be much more difficult for these large clusters.

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  • What's My Problem? What's Your Problem?

    - by Jacek Ziabicki
    Software installers are not made for building demo environments. I can say this much after 12 years (on and off) of supporting my fellow sales consultants with environments for software demonstrations. When we release software, we include installation programs and procedures that are designed for use by our clients – to build a production environment and a limited number of testing, training and development environments. Different Objectives Your priorities when building an environment for client use vs. building a demo environment are very different. In a production environment, security, stability, and performance concerns are paramount. These environments are built on a specific server and rarely, if ever, moved to a different server or different network address. There is typically just one application running on a particular server (physical or virtual). Once built, the environment will be used for months or years at a time. Because of security considerations, the installation program wants to make these environments very specific to the organization using the software and the use case, encoding a fully qualified name of the server, or even the IP address on the network, in the configuration. So you either go through the installation procedure for each environment, or learn how to clone and reconfigure the software as a separate instance to build all your non-production environments. This may not matter much if the installation is as simple as clicking on the Setup program. But for enterprise applications, you have a number of configuration settings that you need to get just right – so whether you are installing from scratch or reconfiguring an existing installation, this requires both time and expertise in the particular piece of software. If you need a setup of several applications that are integrated to talk to one another, it is a whole new level of complexity. Now you need the expertise in all of the applications involved (plus the supporting technology products), and in addition to making each application work, you also have to configure the integration endpoints. Each application needs the URLs and credentials to call the integration layer, and the integration must be able to call each application. Then you have to make sure that each app has the right data so a business process initiated in one application can continue in the next. And, you will need to check that each application has the correct version and patch level for the integration to work. When building demo environments, your #1 concern is agility. If you can get away with a small number of long-running environments, you are lucky. More likely, you may get a request for a dedicated environment for a demonstration that is two weeks away: how quickly can you make this available so we still have the time to build the client-specific data? We are running a hands-on workshop next month, and we’ll need 15 instances of application X environment so each student can have a separate server for the exercises. We cannot connect to our data center from the client site, the client’s security policy won’t allow our VPN to go through – so we need a portable environment that we can bring with us. Our consultants need to be able to work at the hotel, airport, and the airplane, so we really want an environment that can run on a laptop. The client will need two playpen environments running in the cloud, accessible from their network, for a series of workshops that start two weeks from now. We have seen all of these scenarios and more. Here you would be much better served by a generic installation that would be easy to clone. Welcome to the Wonder Machine The reason I started this blog is to share a particular design of a demo environment, a special way to install software, that can address the above requirements, even for integrated setups. This design was created by a team at Oracle Utilities Global Business Unit, and we are using this setup for most of our demo environments. In a bout of modesty we called it the Wonder Machine. Over the next few posts – think of it as a novel in parts – I will tell you about the big idea, how it was implemented and what you can do with it. After we have laid down the groundwork, I would like to share some tips and tricks for users of our Wonder Machine implementation, as well as things I am learning about building portable, cloneable environments. The Wonder Machine is by no means a closed specification, it is under active development! I am hoping this blog will be of interest to two groups of readers – the users of the Wonder Machine we have built at Oracle Utilities, who want to get the most out of their demo environments and be able to reconfigure it to their needs – and to people who need to build environments for demonstration, testing, training, development and would like to make them cloneable and portable to maximize the reuse of their effort. Surely we are not the only ones facing this problem? If you can think of a better way to solve it, or if you can help us improve on our concept, I will appreciate your comments!

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  • JPRT: A Build & Test System

    - by kto
    DRAFT A while back I did a little blogging on a system called JPRT, the hardware used and a summary on my java.net weblog. This is an update on the JPRT system. JPRT ("JDK Putback Reliablity Testing", but ignore what the letters stand for, I change what they mean every day, just to annoy people :\^) is a build and test system for the JDK, or any source base that has been configured for JPRT. As I mentioned in the above blog, JPRT is a major modification to a system called PRT that the HotSpot VM development team has been using for many years, very successfully I might add. Keeping the source base always buildable and reliable is the first step in the 12 steps of dealing with your product quality... or was the 12 steps from Alcoholics Anonymous... oh well, anyway, it's the first of many steps. ;\^) Internally when we make changes to any part of the JDK, there are certain procedures we are required to perform prior to any putback or commit of the changes. The procedures often vary from team to team, depending on many factors, such as whether native code is changed, or if the change could impact other areas of the JDK. But a common requirement is a verification that the source base with the changes (and merged with the very latest source base) will build on many of not all 8 platforms, and a full 'from scratch' build, not an incremental build, which can hide full build problems. The testing needed varies, depending on what has been changed. Anyone that was worked on a project where multiple engineers or groups are submitting changes to a shared source base knows how disruptive a 'bad commit' can be on everyone. How many times have you heard: "So And So made a bunch of changes and now I can't build!". But multiply the number of platforms by 8, and make all the platforms old and antiquated OS versions with bizarre system setup requirements and you have a pretty complicated situation (see http://download.java.net/jdk6/docs/build/README-builds.html). We don't tolerate bad commits, but our enforcement is somewhat lacking, usually it's an 'after the fact' correction. Luckily the Source Code Management system we use (another antique called TeamWare) allows for a tree of repositories and 'bad commits' are usually isolated to a small team. Punishment to date has been pretty drastic, the Queen of Hearts in 'Alice in Wonderland' said 'Off With Their Heads', well trust me, you don't want to be the engineer doing a 'bad commit' to the JDK. With JPRT, hopefully this will become a thing of the past, not that we have had many 'bad commits' to the master source base, in general the teams doing the integrations know how important their jobs are and they rarely make 'bad commits'. So for these JDK integrators, maybe what JPRT does is keep them from chewing their finger nails at night. ;\^) Over the years each of the teams have accumulated sets of machines they use for building, or they use some of the shared machines available to all of us. But the hunt for build machines is just part of the job, or has been. And although the issues with consistency of the build machines hasn't been a horrible problem, often you never know if the Solaris build machine you are using has all the right patches, or if the Linux machine has the right service pack, or if the Windows machine has it's latest updates. Hopefully the JPRT system can solve this problem. When we ship the binary JDK bits, it is SO very important that the build machines are correct, and we know how difficult it is to get them setup. Sure, if you need to debug a JDK problem that only shows up on Windows XP or Solaris 9, you'll still need to hunt down a machine, but not as a regular everyday occurance. I'm a big fan of a regular nightly build and test system, constantly verifying that a source base builds and tests out. There are many examples of automated build/tests, some that trigger on any change to the source base, some that just run every night. Some provide a protection gateway to the 'golden' source base which only gets changes that the nightly process has verified are good. The JPRT (and PRT) system is meant to guard the source base before anything is sent to it, guarding all source bases from the evil developer, well maybe 'evil' isn't the right word, I haven't met many 'evil' developers, more like 'error prone' developers. ;\^) Humm, come to think about it, I may be one from time to time. :\^{ But the point is that by spreading the build up over a set of machines, and getting the turnaround down to under an hour, it becomes realistic to completely build on all platforms and test it, on every putback. We have the technology, we can build and rebuild and rebuild, and it will be better than it was before, ha ha... Anybody remember the Six Million Dollar Man? Man, I gotta get out more often.. Anyway, now the nightly build and test can become a 'fetch the latest JPRT build bits' and start extensive testing (the testing not done by JPRT, or the platforms not tested by JPRT). Is it Open Source? No, not yet. Would you like to be? Let me know. Or is it more important that you have the ability to use such a system for JDK changes? So enough blabbering on about this JPRT system, tell me what you think. And let me know if you want to hear more about it or not. Stay tuned for the next episode, same Bloody Bat time, same Bloody Bat channel. ;\^) -kto

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  • Taking the Plunge - or Dipping Your Toe - into the Fluffy IAM Cloud by Paul Dhanjal (Simeio Solutions)

    - by Greg Jensen
    In our last three posts, we’ve examined the revolution that’s occurring today in identity and access management (IAM). We looked at the business drivers behind the growth of cloud-based IAM, the shortcomings of the old, last-century IAM models, and the new opportunities that federation, identity hubs and other new cloud capabilities can provide by changing the way you interact with everyone who does business with you. In this, our final post in the series, we’ll cover the key things you, the enterprise architect, should keep in mind when considering moving IAM to the cloud. Invariably, what starts the consideration process is a burning business need: a compliance requirement, security vulnerability or belt-tightening edict. Many on the business side view IAM as the “silver bullet” – and for good reason. You can almost always devise a solution using some aspect of IAM. The most critical question to ask first when using IAM to address the business need is, simply: is my solution complete? Typically, “business” is not focused on the big picture. Understandably, they’re focused instead on the need at hand: Can we be HIPAA compliant in 6 months? Can we tighten our new hire, employee transfer and termination processes? What can we do to prevent another password breach? Can we reduce our service center costs by the end of next quarter? The business may not be focused on the complete set of services offered by IAM but rather a single aspect or two. But it is the job – indeed the duty – of the enterprise architect to ensure that all aspects are being met. It’s like remodeling a house but failing to consider the impact on the foundation, the furnace or the zoning or setback requirements. While the homeowners may not be thinking of such things, the architect, of course, must. At Simeio Solutions, the way we ensure that all aspects are being taken into account – to expose any gaps or weaknesses – is to assess our client’s IAM capabilities against a five-step maturity model ranging from “ad hoc” to “optimized.” The model we use is similar to Capability Maturity Model Integration (CMMI) developed by the Software Engineering Institute (SEI) at Carnegie Mellon University. It’s based upon some simple criteria, which can provide a visual representation of how well our clients fair when evaluated against four core categories: ·         Program Governance ·         Access Management (e.g., Single Sign-On) ·         Identity and Access Governance (e.g., Identity Intelligence) ·         Enterprise Security (e.g., DLP and SIEM) Often our clients believe they have a solution with all the bases covered, but the model exposes the gaps or weaknesses. The gaps are ideal opportunities for the cloud to enter into the conversation. The complete process is straightforward: 1.    Look at the big picture, not just the immediate need – what is our roadmap and how does this solution fit? 2.    Determine where you stand with respect to the four core areas – what are the gaps? 3.    Decide how to cover the gaps – what role can the cloud play? Returning to our home remodeling analogy, at some point, if gaps or weaknesses are discovered when evaluating the complete impact of the proposed remodel – if the existing foundation wouldn’t support the new addition, for example – the owners need to decide if it’s time to move to a new house instead of trying to remodel the old one. However, with IAM it’s not an either-or proposition – i.e., either move to the cloud or fix the existing infrastructure. It’s possible to use new cloud technologies just to cover the gaps. Many of our clients start their migration to the cloud this way, dipping in their toe instead of taking the plunge all at once. Because our cloud services offering is based on the Oracle Identity and Access Management Suite, we can offer a tremendous amount of flexibility in this regard. The Oracle platform is not a collection of point solutions, but rather a complete, integrated, best-of-breed suite. Yet it’s not an all-or-nothing proposition. You can choose just the features and capabilities you need using a pay-as-you-go model, incrementally turning on and off services as needed. Better still, all the other capabilities are there, at the ready, whenever you need them. Spooling up these cloud-only services takes just a fraction of the time it would take a typical organization to deploy internally. SLAs in the cloud may be higher than on premise, too. And by using a suite of software that’s complete and integrated, you can dramatically lower cost and complexity. If your in-house solution cannot be migrated to the cloud, you might consider using hardware appliances such as Simeio’s Cloud Interceptor to extend your enterprise out into the network. You might also consider using Expert Managed Services. Cost is usually the key factor – not just development costs but also operational sustainment costs. Talent or resourcing issues often come into play when thinking about sustaining a program. Expert Managed Services such as those we offer at Simeio can address those concerns head on. In a cloud offering, identity and access services lend to the new paradigms described in my previous posts. Most importantly, it allows us all to focus on what we're meant to do – provide value, lower costs and increase security to our respective organizations. It’s that magic “silver bullet” that business knew you had all along. If you’d like to talk more, you can find us at simeiosolutions.com.

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  • Private Cloud: Putting some method behind the madness

    - by Sudip Datta
    Finally, I decided to join the blogging community. And what could be a better time to start than the week after OpenWorld 2012. 50K+ attendees, demonstrations, speaker sessions and a whole lot of buzz on Oracle Cloud..It was raining clouds in this year's Openworld. I am not here to write about Oracle's cloud strategy in general, but on Enterprise Manager's cloud management capabilities. This year's Openworld was the first after we announced the 12c Cloud Control and we were happy to share the stage with quite a few early adopters. Stay tuned for videos from our customers and partners, I will post them as they get published. I met a number of platform administrators in Oracle-DBAs, Middleware Admins, SOA Admins...The cloud has affected them all, at least to the point where it beckoned more than just curiosity..Most IT infrastructure are already heavily virtualized (on VMWare and on others including Oracle VM), and some would claim they are already on “cloud” (at least their Sysadmins told them so). But none of them were confident of the benefits because their pain points continued to grow.. Isn't cloud supposed to ease those? Instead, they were chasing hundreds of databases running on hundreds of VMs, often with as much certainty propounded by Heisenberg. What happened to the age-old IT discipline around administration, compliance, configuration management? VMs are great for what they are. I personally think they have opened the doors to new approaches in which an application stack gets provisioned and updated. In fact, Enterprise Manager 12c is possibly the only tool out there that can provision full-fledged application as VM Assemblies. In this year's Openworld, customers talked on how they provisioned RAC and Siebel assemblies, which as the techies out there know, are not trivial (hearing provisioning time for Siebel down from weeks to hours was gratifying indeed). However, I do have an issue with a "one-size fits all" approach to cloud. In a week's span, I met several personas: Project owners requiring an EC2 like VM instance for their projects Admins needing the same for Sparc-Solaris. DBAs requiring dedicated databases for new projects APEX Developers needing just a ready-to-consume schema as a service Java Developers looking for a runtime platform QA engineers needing a fast clone of their production environment If you drill down further, you will end up peeling more layers of the details. For example, the requirements for Load testing and Functional testing are very different. For Load testing the test environment should ideally be the same as the production. You shouldn't run production on Exadata and load test on a VM; they will just not be good representations of one another. For Functional testing it does not possibly matter. DBAs seem to be at the worst affected of the lot. It seems they have been asked to choose between agile provisioning and  faster runtime performance. And in some cases, it is really a Hobson's choice, because their infrastructure provider made no distinction between the OLTP application and the Virtual desktop! Sad indeed. When one looks at the portfolio of services that we already offer (vanilla IaaS, VM Assembly based PaaS, DBaaS) or have announced (Java PaaS, Instant Cloning, Schema-aaS), one can possibly think that we are trying to be the "renaissance man" ! Well I would have possibly digested that had it not been for the various personas that I described above. Getting the use cases right is very important for an application such as cloud management. We iterate and iterate over these over and over again and re-validate them in CABs (Customer Advisory Boards). We consider over the major aspects of tenancy: service placement, resource isolation (can a tenant execute an expensive SQL and run away with all the resources), quota and security. We, in Engineering, keep reminding ourselves that we are dealing with enterprise clouds. We owe it to our customer base ! In the coming posts, I will drill down more into each of the services. In the meanwhile, here are some collateral and  demos for starters with EM 12c. http://www.oracle.com/technetwork/oem/cloud-mgmt/index.html Sudip Datta The views expressed here are my own and do not necessarily reflect the views of Oracle. Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter --

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  • Cloud to On-Premise Connectivity Patterns

    - by Rajesh Raheja
    Do you have a requirement to convert an Opportunity in Salesforce.com to an Order/Quote in Oracle E-Business Suite? Or maybe you want the creation of an Oracle RightNow Incident to trigger an on-premise Oracle E-Business Suite Service Request creation for RMA and Field Scheduling? If so, read on. In a previous blog post, I discussed integrating TO cloud applications, however the use cases above are the reverse i.e. receiving data FROM cloud applications (SaaS) TO on-premise applications/databases that sit behind a firewall. Oracle SOA Suite is assumed to be on-premise with with Oracle Service Bus as the mediation and virtualization layer. The main considerations for the patterns are are security i.e. shielding enterprise resources; and scalability i.e. minimizing firewall latency. Let me use an analogy to help visualize the patterns: the on-premise system is your home - with your most valuable possessions - and the SaaS app is your favorite on-line store which regularly ships (inbound calls) various types of parcels/items (message types/service operations). You need the items at home (on-premise) but want to safe guard against misguided elements of society (internet threats) who may masquerade as postal workers and vandalize property (denial of service?). Let's look at the patterns. Pattern: Pull from Cloud The on-premise system polls from the SaaS apps and picks up the message instead of having it delivered. This may be done using Oracle RightNow Object Query Language or SOAP APIs. This is particularly suited for certain integration approaches wherein messages are trickling in, can be centralized and batched e.g. retrieving event notifications on an hourly schedule from the Oracle Messaging Service. To compare this pattern with the home analogy, you are avoiding any deliveries to your home and instead go to the post office/UPS/Fedex store to pick up your parcel. Every time. Pros: On-premise assets not exposed to the Internet, firewall issues avoided by only initiating outbound connections Cons: Polling mechanisms may affect performance, may not satisfy near real-time requirements Pattern: Open Firewall Ports The on-premise system exposes the web services that needs to be invoked by the cloud application. This requires opening up firewall ports, routing calls to the appropriate internal services behind the firewall. Fusion Applications uses this pattern, and auto-provisions the services on the various virtual hosts to secure the topology. This works well for service integration, but may not suffice for large volume data integration. Using the home analogy, you have now decided to receive parcels instead of going to the post office every time. A door mail slot cut out allows the postman can drop small parcels, but there is still concern about cutting new holes for larger packages. Pros: optimal pattern for near real-time needs, simpler administration once the service is provisioned Cons: Needs firewall ports to be opened up for new services, may not suffice for batch integration requiring direct database access Pattern: Virtual Private Networking The on-premise network is "extended" to the cloud (or an intermediary on-demand / managed service offering) using Virtual Private Networking (VPN) so that messages are delivered to the on-premise system in a trusted channel. Using the home analogy, you entrust a set of keys with a neighbor or property manager who receives the packages, and then drops it inside your home. Pros: Individual firewall ports don't need to be opened, more suited for high scalability needs, can support large volume data integration, easier management of one connection vs a multitude of open ports Cons: VPN setup, specific hardware support, requires cloud provider to support virtual private computing Pattern: Reverse Proxy / API Gateway The on-premise system uses a reverse proxy "API gateway" software on the DMZ to receive messages. The reverse proxy can be implemented using various mechanisms e.g. Oracle API Gateway provides firewall and proxy services along with comprehensive security, auditing, throttling benefits. If a firewall already exists, then Oracle Service Bus or Oracle HTTP Server virtual hosts can provide reverse proxy implementations on the DMZ. Custom built implementations are also possible if specific functionality (such as message store-n-forward) is needed. In the home analogy, this pattern sits in between cutting mail slots and handing over keys. Instead, you install (and maintain) a mailbox in your home premises outside your door. The post office delivers the parcels in your mailbox, from where you can securely retrieve it. Pros: Very secure, very flexible Cons: Introduces a new software component, needs DMZ deployment and management Pattern: On-Premise Agent (Tunneling) A light weight "agent" software sits behind the firewall and initiates the communication with the cloud, thereby avoiding firewall issues. It then maintains a bi-directional connection either with pull or push based approaches using (or abusing, depending on your viewpoint) the HTTP protocol. Programming protocols such as Comet, WebSockets, HTTP CONNECT, HTTP SSH Tunneling etc. are possible implementation options. In the home analogy, a resident receives the parcel from the postal worker by opening the door, however you still take precautions with chain locks and package inspections. Pros: Light weight software, IT doesn't need to setup anything Cons: May bypass critical firewall checks e.g. virus scans, separate software download, proliferation of non-IT managed software Conclusion The patterns above are some of the most commonly encountered ones for cloud to on-premise integration. Selecting the right pattern for your project involves looking at your scalability needs, security restrictions, sync vs asynchronous implementation, near real-time vs batch expectations, cloud provider capabilities, budget, and more. In some cases, the basic "Pull from Cloud" may be acceptable, whereas in others, an extensive VPN topology may be well justified. For more details on the Oracle cloud integration strategy, download this white paper.

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  • Cloud to On-Premise Connectivity Patterns

    - by Rajesh Raheja
    Do you have a requirement to convert an Opportunity in Salesforce.com to an Order/Quote in Oracle E-Business Suite? Or maybe you want the creation of an Oracle RightNow Incident to trigger an on-premise Oracle E-Business Suite Service Request creation for RMA and Field Scheduling? If so, read on. In a previous blog post, I discussed integrating TO cloud applications, however the use cases above are the reverse i.e. receiving data FROM cloud applications (SaaS) TO on-premise applications/databases that sit behind a firewall. Oracle SOA Suite is assumed to be on-premise with with Oracle Service Bus as the mediation and virtualization layer. The main considerations for the patterns are are security i.e. shielding enterprise resources; and scalability i.e. minimizing firewall latency. Let me use an analogy to help visualize the patterns: the on-premise system is your home - with your most valuable possessions - and the SaaS app is your favorite on-line store which regularly ships (inbound calls) various types of parcels/items (message types/service operations). You need the items at home (on-premise) but want to safe guard against misguided elements of society (internet threats) who may masquerade as postal workers and vandalize property (denial of service?). Let's look at the patterns. Pattern: Pull from Cloud The on-premise system polls from the SaaS apps and picks up the message instead of having it delivered. This may be done using Oracle RightNow Object Query Language or SOAP APIs. This is particularly suited for certain integration approaches wherein messages are trickling in, can be centralized and batched e.g. retrieving event notifications on an hourly schedule from the Oracle Messaging Service. To compare this pattern with the home analogy, you are avoiding any deliveries to your home and instead go to the post office/UPS/Fedex store to pick up your parcel. Every time. Pros: On-premise assets not exposed to the Internet, firewall issues avoided by only initiating outbound connections Cons: Polling mechanisms may affect performance, may not satisfy near real-time requirements Pattern: Open Firewall Ports The on-premise system exposes the web services that needs to be invoked by the cloud application. This requires opening up firewall ports, routing calls to the appropriate internal services behind the firewall. Fusion Applications uses this pattern, and auto-provisions the services on the various virtual hosts to secure the topology. This works well for service integration, but may not suffice for large volume data integration. Using the home analogy, you have now decided to receive parcels instead of going to the post office every time. A door mail slot cut out allows the postman can drop small parcels, but there is still concern about cutting new holes for larger packages. Pros: optimal pattern for near real-time needs, simpler administration once the service is provisioned Cons: Needs firewall ports to be opened up for new services, may not suffice for batch integration requiring direct database access Pattern: Virtual Private Networking The on-premise network is "extended" to the cloud (or an intermediary on-demand / managed service offering) using Virtual Private Networking (VPN) so that messages are delivered to the on-premise system in a trusted channel. Using the home analogy, you entrust a set of keys with a neighbor or property manager who receives the packages, and then drops it inside your home. Pros: Individual firewall ports don't need to be opened, more suited for high scalability needs, can support large volume data integration, easier management of one connection vs a multitude of open ports Cons: VPN setup, specific hardware support, requires cloud provider to support virtual private computing Pattern: Reverse Proxy / API Gateway The on-premise system uses a reverse proxy "API gateway" software on the DMZ to receive messages. The reverse proxy can be implemented using various mechanisms e.g. Oracle API Gateway provides firewall and proxy services along with comprehensive security, auditing, throttling benefits. If a firewall already exists, then Oracle Service Bus or Oracle HTTP Server virtual hosts can provide reverse proxy implementations on the DMZ. Custom built implementations are also possible if specific functionality (such as message store-n-forward) is needed. In the home analogy, this pattern sits in between cutting mail slots and handing over keys. Instead, you install (and maintain) a mailbox in your home premises outside your door. The post office delivers the parcels in your mailbox, from where you can securely retrieve it. Pros: Very secure, very flexible Cons: Introduces a new software component, needs DMZ deployment and management Pattern: On-Premise Agent (Tunneling) A light weight "agent" software sits behind the firewall and initiates the communication with the cloud, thereby avoiding firewall issues. It then maintains a bi-directional connection either with pull or push based approaches using (or abusing, depending on your viewpoint) the HTTP protocol. Programming protocols such as Comet, WebSockets, HTTP CONNECT, HTTP SSH Tunneling etc. are possible implementation options. In the home analogy, a resident receives the parcel from the postal worker by opening the door, however you still take precautions with chain locks and package inspections. Pros: Light weight software, IT doesn't need to setup anything Cons: May bypass critical firewall checks e.g. virus scans, separate software download, proliferation of non-IT managed software Conclusion The patterns above are some of the most commonly encountered ones for cloud to on-premise integration. Selecting the right pattern for your project involves looking at your scalability needs, security restrictions, sync vs asynchronous implementation, near real-time vs batch expectations, cloud provider capabilities, budget, and more. In some cases, the basic "Pull from Cloud" may be acceptable, whereas in others, an extensive VPN topology may be well justified. For more details on the Oracle cloud integration strategy, download this white paper.

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  • World Backup Day

    - by red(at)work
    Here at Red Gate Towers, the SQL Backup development team have been hunkered down in their shed for the last few months, with the toolbox, blowtorch and chamois leather out, upgrading SQL Backup. When we started, autumn leaves were falling. Now we're about to finish, spring flowers are budding. If not quite a gleaming new machine, at the very least a familiar, reliable engine with some shiny new bits on it will trundle magnificently out of the workshop. One of the interesting things I've noticed about working on software development teams is that the team is together for so long 'implementing' stuff - designing, coding, testing, fixing bugs and so on - that you occasionally forget why you're doing what you're doing. Doubt creeps in. It feels like a long time since we launched this project in a fanfare of optimism and enthusiasm, and all that clarity of purpose and mission "yee-haw" has dissipated with the daily pressures of development. Every now and again, we look up from our bunker and notice all those thousands of users out there, with their different configurations and working practices and each with their own set of problems and requirements, and we ask ourselves "does anyone care about what we're doing?" Has the world moved on while we've been busy? Could we have been doing something more useful with the time and talent of all these excellent people we've assembled? In truth, you can research and test and validate all you like, but you never really know if you've done the right thing (or at least, something valuable for some users) until you release. All projects suffer this insecurity. If they don't, maybe you're not worrying enough about what you're building. The two enemies of software development are certainty and complacency. Oh, and of course, rival teams with Nerf guns. The goal of SQL Backup 7 is to make it so easy to schedule regular restores of your backups that you have no excuse not to. Why schedule a restore? Because your data is not as good as your last backup. It's only as good as your last successful restore. If you're not checking your backups by restoring them and running an integrity check on the database, you're only doing half the job. It seems that most DBAs know that this is best practice, but it can be tricky and time-consuming to set up, so it's one of those tasks that can get forgotten in the midst all the other demands on their time. Sometimes, they're just too busy firefighting. But if it was simple to do? That was our inspiration for SQL Backup 7. So it was heartening to read Brent Ozar's blog post the other day about World Backup Day. To be honest, I'd never heard of World Backup Day (Talk Like a Pirate Day, yes, but not this one); however, its emphasis on not just backing up your data but checking the validity of those backups was exactly the same message we had in mind when building SQL Backup 7. It's printed on a piece of A3 above our planning board - "Make backup verification so easy to do that no DBA has an excuse for not doing it" It's the missing piece that completes the puzzle. Simple idea, great concept, useful feature, but, as it turned out, far from straightforward to implement. The problem is the future. As Marty McFly discovered over the course of three movies, the future is uncertain and hard to predict - so when you are scheduling a restore to take place an hour, day, week or month after the backup, there are all kinds of questions that you wouldn't normally have to consider. Where will this backup live? Will it even exist at the time? Will it be split into multiple files? What will the file names be? Will it be encrypted? What files should it be restored to? SQL Backup needs to know what to expect at the time the restore job is actually run. Of course, a DBA will know the answer to all these questions, but to deliver the whole point of version 7, we wanted to make it easy for them to input that information into SQL Backup. We think we've done that. When you create your scheduled backup job, there is now an option to create a "reminder" to follow it up with a scheduled restore to verify the resulting backups. Actually, it's much more than a reminder, as it stores all the relevant data so you can click it and pre-populate the wizard with all the right settings to set up your verification restores. Simple. But, what do you think? We'd love you to try it. Post by Brian Harris

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  • The Best BPM Journey: More Exciting Destinations with Process Accelerators

    - by Cesare Rotundo
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Open World (OOW) earlier this month has been a great occasion to discuss with our BPM customers. It was interesting to hear definite patterns emerging from those conversations: “BPM is a journey”, “experiences to share”, “our organization now understands what BPM is”, and my favorite (with some caveats): “BPM is like wine tasting, once you start, you want to try more”. These customers have started their journey, climbed up the learning curve, and reached a vantage point that allows them to see their next BPM destination. They see the next few processes they are going to tackle and improve with BPM. These processes/destinations target both horizontal processes where BPM replaces or coordinates manual activities, and critical industry processes that the company needs to improve to compete and deliver increasing value. Each new destination generates value, allowing the organization to reduce the cost of manual processes that were not supported by apps/custom development, and increase efficiency of end-to-end processes partially covered by apps/custom dev. The question we wanted to answer is how to help organizations experience deeper success with BPM, by increasing their awareness of the potential for reaching new targets, and equipping them with the right tools. We decided that we needed to identify destinations, and plot routes to show the fastest path to those destinations. In the end we want to enable customers to reach “Process Excellence”: continuously set new targets and consistently and efficiently reach them. The result is Oracle Process Accelerators (PA), solutions built using the rich functionality in Oracle BPM Suite. PAs offers a rapidly expanding list of exciting destinations. Our launch of the latest installment of Process Accelerators at Oracle Open World includes new Industry-focused solutions such as Public Sector Incident Reporting and Financial Services Loan Origination, and improved other horizontal PAs, including Travel Request Management, Document Routing and Approval, and Internal Service Requests. Just before OOW we had extended the Oracle deployment of Travel Request Management, riding the enthusiastic response from early adopters among travelers (employees), management and support (approvers). “Getting there first” means being among the first to extract value from the PA approach, while acquiring deeper insights into the customers’ perspective. This is especially noteworthy when it comes to PAs, a set of solutions designed to be quickly deployed and iteratively improved by customers. The OOW launch has generated immediate feedback from customers, non-customers, analysts, and partners. They all confirmed that both Business and IT at organizations benefit from PAs when it comes to exploring the potential for BPM to improve their business processes. PAs help customers visualize what can be done with BPM, and PAs are made to be extended: you can see your destination, change the path to fit your needs, and deploy. We're discovering new destinations/processes that the market wants us to support, generic enough across industries and within industries. We'll keep on building sets of requirements, deliver functional design, construct solutions using Oracle BPM, and test them not only functionally but for performance, scalability, clustering, making them robust, product-quality. Delivering BPM solutions with product-grade quality is the equivalent of following a tried-and-tested path on a map. Do you know of existing destinations in your industry? If yes, we can draw a path to innovative processes together.

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  • Synergy - easy share of keyboard and mouse between multiple computers

    Did you ever have the urge to share one set of keyboard and mouse between multiple machines? If so, please read on... Using multiple machines Honestly, as a software craftsman it is my daily business to run multiple machines - either physical or virtual - to be able to solve my customers' requirements. Recent hardware equipment allows this very easily. For laptops it's a no-brainer to attach a second or even a third screen in order to extend your native display. This works quite handy and in my case I used to attached two additional screens - one via HD15 connector, the other via HDMI. But... as it's a laptop and therefore a mobile unit there are slight restrictions. Detaching and re-attaching all cables when changing locations is one of them but hardware limitations, too. After all, it's a laptop and not a workstation. I guess, that anyone working in IT (or ICT) has more than one machine at their workplace or their home office and at least I find it quite annoying to have multiple sets of keyboard and mouse conquering my remaining space on my desk. Despite the ugly looks of all those cables and whatsoever 'chaos of distraction' I prefer a more clean solution and working environment. This allows me to actually focus on my work and tasks to do rather than to worry about choosing the right combination of keyboard/mouse. My current workplace is a patch work of various pieces of hardware (approx. 2-3 years): DIY desktop on Ubuntu 12.04 64-bit, Core2 Duo (E7400, 2.8GHz), 4GB RAM, 2x 250GB HDD, nVidia GPU 512MB Dell Inspiron 1525 on Windows 8 64-bit, 4GB RAM, 200GB HDD HP Compaq 6720s on Windows Vista 32-bit, Core2 Duo (T5670, 1.8GHz), 2GB RAM, 160GB HDD Mac mini on Mac OS X 10.7, Core i5 (2.3 GHz), 2GB RAM, 500GB HDD I know... Not the latest and greatest but a decent combination to work with. New system(s) is/are already on the shopping list but I live in the 'wrong' country to buy computer hardware. So, the next trip abroad will provide me with some new stuff. Using multiple operating systems The list of hardware above already names different operating systems, and actually I have only one preference: Linux. But still my job as a software craftsman for Visual FoxPro and .NET development requires other OSes, too. Not a big deal, it's just like this. Additionally to those physical machines, there are a bunch of virtual machines around. Most of them running either Windows XP or Windows 7. Since years I have the practice that each development for one customer is isolated into its own virtual machine and environment. This keeps it clean and version-safe. But as you can easily imagine with that setup there are a couple of constraints referring to keyboard and mouse. Usually, those systems require their own pieces of hardware attached. As stated, I don't like clutter on my desk's surface, so a cross-platform solution has to come in here. In the past, I tried it with various applications, hardware or network protocols like X11, RDP, NX, TeamViewer, RAdmin, KVM switch, etc. but the problem in this case is that they either allow you to remotely connect to the other system or exclusively 'bind' your peripherals to the active system. Not optimal after all. Synergy to the rescue Quote from their website: "Synergy lets you easily share your mouse and keyboard between multiple computers on your desk, and it's Free and Open Source. Just move your mouse off the edge of one computer's screen on to another. You can even share all of your clipboards. All you need is a network connection. Synergy is cross-platform (works on Windows, Mac OS X and Linux)." Yep, that's it! All I need for my setup here... Actually, I couldn't believe it myself that I didn't stumble over synergy earlier but 'Get over it' and there we go. And despite the fact that it is Open Source, no, it's also for free. Donations for the developers are very welcome and recently they introduced Synergy Premium. A possibility to buy so-called premium votes that can be used to put more weight / importance on specific issues or bugs that you would like the developers to look into. Installation and configuration Simply download the installation packages for your systems of choice, run the installer and enter some minor information about your network setup. I chose my desktop machine for the role of the Synergy server and configured my screen setup as follows: The screen setup allows you currently to build or connect up to 15 machines. The number of screens can be higher as those machine might have multiple screens physically attached. Synergy takes this into the overall calculations and simply works as expected. I tried it for fun with a second monitor each connected to both laptops to have a total number of 6 active screens. No flaws after all - stunning! All the other machines are configured as clients like so: Side note: The screenshot was taken on Windows 8 and pasted via clipboard into Gimp running on Ubuntu. Resume Synergy is now definitely in my box of tools for my daily work, and amongst the first pieces of software I install after the operating system. It just simplifies my life and cleans my desk. Never again without Synergy!Now, only waiting for an Android version to integrate my Galaxy Tab 10.1, too. ;-) Please, check out that superb product and enjoy sharing one keyboard, one mouse and one clipboard between your various machines and operating systems.

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  • Cloud Computing Forces Better Design Practices

    - by Herve Roggero
    Is cloud computing simply different than on premise development, or is cloud computing actually forcing you to create better applications than you normally would? In other words, is cloud computing merely imposing different design principles, or forcing better design principles?  A little while back I got into a discussion with a developer in which I was arguing that cloud computing, and specifically Windows Azure in his case, was forcing developers to adopt better design principles. His opinion was that cloud computing was not yielding better systems; just different systems. In this blog, I will argue that cloud computing does force developers to use better design practices, and hence better applications. So the first thing to define, of course, is the word “better”, in the context of application development. Looking at a few definitions online, better means “superior quality”. As it relates to this discussion then, I stipulate that cloud computing can yield higher quality applications in terms of scalability, everything else being equal. Before going further I need to also outline the difference between performance and scalability. Performance and scalability are two related concepts, but they don’t mean the same thing. Scalability is the measure of system performance given various loads. So when developers design for performance, they usually give higher priority to a given load and tend to optimize for the given load. When developers design for scalability, the actual performance at a given load is not as important; the ability to ensure reasonable performance regardless of the load becomes the objective. This can lead to very different design choices. For example, if your objective is to obtains the fastest response time possible for a service you are building, you may choose the implement a TCP connection that never closes until the client chooses to close the connection (in other words, a tightly coupled service from a connectivity standpoint), and on which a connection session is established for faster processing on the next request (like SQL Server or other database systems for example). If you objective is to scale, you may implement a service that answers to requests without keeping session state, so that server resources are released as quickly as possible, like a REST service for example. This alternate design would likely have a slower response time than the TCP service for any given load, but would continue to function at very large loads because of its inherently loosely coupled design. An example of a REST service is the NO-SQL implementation in the Microsoft cloud called Azure Tables. Now, back to cloud computing… Cloud computing is designed to help you scale your applications, specifically when you use Platform as a Service (PaaS) offerings. However it’s not automatic. You can design a tightly-coupled TCP service as discussed above, and as you can imagine, it probably won’t scale even if you place the service in the cloud because it isn’t using a connection pattern that will allow it to scale [note: I am not implying that all TCP systems do not scale; I am just illustrating the scalability concepts with an imaginary TCP service that isn’t designed to scale for the purpose of this discussion]. The other service, using REST, will have a better chance to scale because, by design, it minimizes resource consumption for individual requests and doesn’t tie a client connection to a specific endpoint (which means you can easily deploy this service to hundreds of machines without much trouble, as long as your pockets are deep enough). The TCP and REST services discussed above are both valid designs; the TCP service is faster and the REST service scales better. So is it fair to say that one service is fundamentally better than the other? No; not unless you need to scale. And if you don’t need to scale, then you don’t need the cloud in the first place. However, it is interesting to note that if you do need to scale, then a loosely coupled system becomes a better design because it can almost always scale better than a tightly-coupled system. And because most applications grow overtime, with an increasing user base, new functional requirements, increased data and so forth, most applications eventually do need to scale. So in my humble opinion, I conclude that a loosely coupled system is not just different than a tightly coupled system; it is a better design, because it will stand the test of time. And in my book, if a system stands the test of time better than another, it is of superior quality. Because cloud computing demands loosely coupled systems so that its underlying service architecture can be leveraged, developers ultimately have no choice but to design loosely coupled systems for the cloud. And because loosely coupled systems are better… … the cloud forces better design practices. My 2 cents.

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  • Hybrid IT or Cloud Initiative – a Perfect Enterprise Architecture Maturation Opportunity

    - by Ted McLaughlan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} All too often in the growth and maturation of Enterprise Architecture initiatives, the effort stalls or is delayed due to lack of “applied traction”. By this, I mean the EA activities - whether targeted towards compliance, risk mitigation or value opportunity propositions – may not be attached to measurable, active, visible projects that could advance and prove the value of EA. EA doesn’t work by itself, in a vacuum, without collaborative engagement and a means of proving usefulness. A critical vehicle to this proof is successful orchestration and use of assets and investment resources to meet a high-profile business objective – i.e. a successful project. More and more organizations are now exploring and considering some degree of IT outsourcing, buying and using external services and solutions to deliver their IT and business requirements – vs. building and operating in-house, in their own data centers. The rapid growth and success of “Cloud” services makes some decisions easier and some IT projects more successful, while dramatically lowering IT risks and enabling rapid growth. This is particularly true for “Software as a Service” (SaaS) applications, which essentially are complete web applications hosted and delivered over the Internet. Whether SaaS solutions – or any kind of cloud solution - are actually, ultimately the most cost-effective approach truly depends on the organization’s business and IT investment strategy. This leads us to Enterprise Architecture, the connectivity between business strategy and investment objectives, and the capabilities purchased or created to meet them. If an EA framework already exists, the approach to selecting a cloud-based solution and integrating it with internal IT systems (i.e. a “Hybrid IT” solution) is well-served by leveraging EA methods. If an EA framework doesn’t exist, or is simply not mature enough to address complex, integrated IT objectives – a hybrid IT/cloud initiative is the perfect project to advance and prove the value of EA. Why is this? For starters, the success of any complex IT integration project - spanning multiple systems, contracts and organizations, public and private – depends on active collaboration and coordination among the project stakeholders. For a hybrid IT initiative, inclusive of one or more cloud services providers, the IT services, business workflow and data governance challenges alone can be extremely complex, requiring many diverse layers of organizational expertise and authority. Establishing subject matter expertise, authorities and strategic guidance across all the disciplines involved in a hybrid-IT or hybrid-cloud system requires top-level, comprehensive experience and collaborative leadership. Tools and practices reflecting industry expertise and EA alignment can also be very helpful – such as Oracle’s “Cloud Candidate Selection Tool”. Using tools like this, and facilitating this critical collaboration by leading, organizing and coordinating the input and expertise into a shared, referenceable, reusable set of authority models and practices – this is where EA shines, and where Enterprise Architects can be most valuable. The “enterprise”, in this case, becomes something greater than the core organization – it includes internal systems, public cloud services, 3rd-party IT platforms and datacenters, distributed users and devices; a whole greater than the sum of its parts. Through facilitated project collaboration, leading to identification or creation of solid governance models and processes, a durable and useful Enterprise Architecture framework will usually emerge by itself, if not actually identified and managed as such. The transition from planning collaboration to actual coordination, where the program plan, schedule and resources become synchronized and aligned to other investments in the organization portfolio, is where EA methods and artifacts appear and become most useful. The actual scope and use of these artifacts, in the context of this project, can then set the stage for the most desirable, helpful and pragmatic form of the now-maturing EA framework and community of practice. Considering or starting a hybrid-IT or hybrid-cloud initiative? Running into some complex relationship challenges? This is the perfect time to take advantage of your new, growing or possibly latent Enterprise Architecture practice.

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  • What to leave when you're leaving

    - by BuckWoody
    There's already a post on this topic - sort of. I read this entry, where the author did a good job on a few steps, but I found that a few other tips might be useful, so if you want to check that one out and then this post, you might be able to put together your own plan for when you leave your job.  I once took over the system administrator (of which the Oracle and SQL Server servers were a part) at a mid-sized firm. The outgoing administrator had about a two- week-long scheduled overlap with me, but was angry at the company and told me "hey, I know this is going to be hard on you, but I want them to know how important I was. I'm not telling you where anything is or what the passwords are. Good luck!" He then quit that day. It took me about three days to find all of the servers and crack the passwords. Yes, the company tried to take legal action against the guy and all that, but he moved back to his home country and so largely got away with it. Obviously, this isn't the way to leave a job. Many of us have changed jobs in the past, and most of us try to be very professional about the transition to a new team, regardless of the feelings about a particular company. I've been treated badly at a firm, but that is no reason to leave a mess for someone else. So here's what you should put into place at a minimum before you go. Most of this is common sense - which of course isn't very common these days - and another good rule is just to ask yourself "what would I want to know"? The article I referenced at the top of this post focuses on a lot of documentation of the systems. I think that's fine, but in actuality, I really don't need that. Even with this kind of documentation, I still perform a full audit on the systems, so in the end I create my own system documentation. There are actually only four big items I need to know to get started with the systems: 1. Where is everything/everybody?The first thing I need to know is where all of the systems are. I mean not only the street address, but the closet or room, the rack number, the IU number in the rack, the SAN luns, all that. A picture here is worth a thousand words, which is why I really like Visio. It combines nice graphics, full text and all that. But use whatever you have to tell someone the physical locations of the boxes. Also, tell them the physical location of the folks in charge of those boxes (in case you aren't) or who share that responsibility. And by "where" in this case, I mean names and phones.  2. What do they do?For both the servers and the people, tell them what they do. If it's a database server, detail what each database does and what application goes to that, and who "owns" that application. In my mind, this is one of hte most important things a Data Professional needs to know. In the case of the other administrtors or co-owners, document each person's responsibilities.   3. What are the credentials?Logging on/in and gaining access to the buildings are things that the new Data Professional will need to do to successfully complete their job. This means service accounts, certificates, all of that. The first thing they should do, of course, is change the passwords on all that, but the first thing they need is the ability to do that!  4. What is out of the ordinary?This is the most tricky, and perhaps the next most important thing to know. Did you have to use a "special" driver for that video card on server X? Is the person that co-owns an application with you mentally unstable (like me) or have special needs, like "don't talk to Buck before he's had coffee. Nothing will make any sense"? Do you have service pack requirements for a specific setup? Write all that down. Anything that took you a day or longer to make work is probably a candidate here. This is my short list - anything you care to add? Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • The Dreaded Startup Repair Loop on Win 7

    - by HighAltitudeCoder
    For most people, upgrading to Windows 7 has been a relatively painless process.  Not me.  I am in the unlucky 1% or less who had a somewhat less pleasant experience.  First, I cloned my entire onto a larger (and much faster) solid state hard drive, only experiencing minimal problems. Then, I bought the Retail version of Windows 7 Ultimate, took a deep breath and... oh yeah, I almost forgot - BACK UP THE COMPUTER.  The next morning I upgraded to Win 7 and everything seemed fine, until... I rebooted the system, the nice Windows 7 launch graphics come up, it's about to launch and AWWW, are you kidding me?!?!  Back to the BIOS splash screen?  Next comes the sequence of failure - attempt repair - unable to repair - do you want to wipe your hard drive decisions. Because I purchased the retail version, a number is provided where I could call Microsoft Tech support.  When I did, they instructed me to click "Install" from my installation CD, which did not work.  When I tried the "Upgrade" option, it reaches an impasse, telling you that yoiu have a newer version of Win 7, and thus cannot Upgrade.  If you choose "Install" you willl lose everything... files, programs, EVERYTHING.  Or at least this is what it tells you.  I was not willing to take the risk. To make things worse, I had installed a new antivirus software application before I realized my system was unstable (Trend Micro Titanium Internet Security), and this was causing additional problems. One interesting thing, and the only saving grace as it turns out, was that my system WOULD successfully reboot into the OS if I chose to restart it, rather than shut it down.  If I chose to shut down, I would have to go through the loop again until I was given the option to restart. As it turned out, I needed to update my BIOS.  I assumed that since I had updated my BIOS a long time ago to settings that were stable under Windows Vista Ultimate x64, I incorrectly expected Win 7 to adopt the same settings and didn't expect there to be any problems.  WRONG. My BIOS had a setting to halt the boot cycle if various kinds of errors were detected.  Windows Vista didn't care about this, but forget it under Windows 7.  I turned immediately corrected that BIOS setting.  Next, there were the two separate BIOS settings: enable USB mouse and enable USB keyboard.  The only sequence of events that would work were to start my reboot process over from stratch with a hard-wired non-usb keyboard and mouse.  Whent the system booted under these settings, it doesn't detect any errors due to either the mouse or keyboard, and actually booted for the first time in a long while (let me tell ya, that's an amazing experience after fiddling with settings for two entire weekends!) Next step: leave your old mouse and keyboard connected, but also connect your other two devices (mouse, keyboard) that use USB connections.  During the boot cycle, the operating system will not fail due to missing requirements during startup, and it will then pick up the new drivers necessary to use your new hardware. If you think you are in the clear here, you are wrong.  The next VERY IMPORTANT step is to remember to change your settings in the BIOS upon next startup.  Specifically, yoiu will need ot change your BIOS to enable USB mouse and enable USB keyboard input.  If you don't, Windows will detect an incompatibility upon the next startup, and you will be stuck once again in the endless cycle of reboot/Startup Repair/reboot/Startup Repair, without ever reaching a successful boot. Here's the thing - the BIOS and the drivers registered in Win 7 need to match.  If they don't, you're going to lose another weekend worrying and fiddling, all the while wondering if you've permanently damaged your hard drive beyond repair. (Sigh).  In the end, things worked out.  I must note that it is saddening to see how many posts there are out there that recommend just doing a clean install, as if it's the only option.  How many countless poor souls have lost their data, their backups, their pictures and videos, all for nothing other than the fact that the person giving advice just didn't know what to do at that point? My advice to you, try having a look at your BIOS settings first and making sure Win 7 can find your BIOS settings, and also disabling in your BIOS anything that might halt your system boot-up process if it encounters errors.

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