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• Latest News on Service, Field Service and Depot Repair Products

  - by LuciaC

  Service and Depot Repair Customer Advisory Boards (CAB) In November 2012 the Service and Depot Repair CAB joined together for a combined meeting at Oracle HQ in Redwood Shores, California to discuss all the latest news in the Oracle Service, Field Service and Depot Repair products.  Over four days attendees shared their experiences with implementing and using these EBS CRM products and heard details of recent enhancements and future product plans direct from Development. You can access all the Oracle presentations via Doc ID 1511768.1.  Here are just some of the highlights: Field Service: Next Generation Dispatch Center Endeca Integration Case Study: Oracle Sun Field Service implementation. Mobile Field Service: New capabilities for technician-facing applications Service: Integration with Oracle Projects New Teleservice enhancements Spares Management: Supplier Warranty External Repair Execution Oracle Knowledge (Inquira) Introduction for Service Organizations If you weren't at the CAB, take a look at these presentations for great information about what's new and what's coming up in these products. 12.1.3++ Features for Field Service, Mobile Field Service, Spares Management, FSTP & Advanced Scheduler In June 2012 the R12.1.3++ patches were released for Field Service, Mobile Field Service, FSTP and Advanced Scheduler.  These patches contain new and updated functionality for these CRM Service suite modules.  New functionality includes: Field Service/FSTP/MFS: Support for Transfer Parts across subinventories in different organizations Validation to ensure Installed Item matches Returned Item MFS Wireless - Support fro Special Address Creation MFS Wireless - Enhanced Debrief Flow Advanced Scheduler Scheduler UI - Display of Spares Sourcing Information Auto Commit (Release) Tasks by Territory Dispatch Center UI - Display Spare Parts Arrival Information Spares Management Enhancements to the Task Reassignment Process Enhancements to the Parts Requirements UI Supply Chain Enhancements to allow filtering of ship methods from source location by distance. Check the following notes for more details and relevant patch numbers:Doc ID 1463333.1 - Oracle Field Service Release Notes, Release 12.1.3++Doc ID 1452470.1 - Field Service Technician Portal 12.1.3++ New FeaturesDoc ID 1463066.1 - Oracle Advanced Scheduler Release Notes, Release 12.1.3++ Doc ID 1463335.1 - Oracle Spares Management Release Notes, Release 12.1.3++ Doc ID 1463243.1 - Oracle Mobile Field Service Release Notes, Release 12.1.3++

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• Dynamics CRM 4.0 Access Audit?

  - by Dan

  In Microsoft Dynamics CRM 4.0, is there any way to audit what records were viewed by a particular individual at what time without any special plugins? If you need a plugin, can you install the plugin and then look at past data?

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• Dynamics CRM 2011 report view can't be changed?

  - by CokaKola99

  I am trying to create a report for our CRM system but I am finding that I cannot change the page settings for it. If I export it to Excel I can tinker around with the results but I would rather that I change the actual report than have users manually change it. While I want this changed I don't want to have to add some third-party software to do this. That said does anyone have any suggestions on how to accomplish this?

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• How to load jqtouch on-demand

  - by Jayson P.

  I'm trying to load jqtouch on-demand like so: <script type="text/javascript" src="js/jquery.js"</script <script type="text/javascript" $(function() { $.getScript("js/jqtouch.min.js", function() { $.jQTouch(); }); }); </script Firebug outputs: $(_3c.selector).tap is not a function If I include jqtouch.min.js in a script, like I did for jquery.js and call $.jQtouch, everything will work correctly. However, I'd like to load jqtouch only when I need to, however I can't seem to get it to work. I also tried doing an ajax post to jqtouch.min.js and received the same error.

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• Split ExtJS for incremental (on demand) download.

  - by Kabeer

  Hello. I had earlier asked whether I can remove un-utilized JavaScript code from ExtJS library. JSBuilder was the answer. What about being able to download widgets on-demand? I ask this because I have discovered this from the of markup generated by Coolite (ASP.Net framework that wraps ExtJS). So do I have to go through a meticulous process of splitting the library myself or is there a better way? BTW I'd like to avoid using Coolite.

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• magento integration with erp and crm

  - by anwar

  hi everyone iam having a question on magento and want the information on how to integrate Magento with ERP and CRM and which are erp's and crm's which is best integrated with Magento and how easy it is to do this integration. thankyou for your help in advance

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• Starting self hosted WCF services on demand

  - by Pieter

  Is it possible to start self hosted WCF services on demand? I see two options to accomplish this: Insert a listener in the self hosted WCF's web server and spin up a service host when a request for a specific service comes in, before WCF starts looking for the existence of that endpoint; or Integrate a web service in process, start a service host for a request if it isn't running yet and redirect the request to that service host (like I suspect IIS does). I cannot use IIS or WAS because the web services need to run in process with the UI business logic. Which is feasible and how can I accomplish this? EDIT: I cannot just start the service hosts because there are hundreds, most (about 95%) of which are (almost) never used but need to be available. This is for exposing a business logic layer of 900 entities.

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• JMS On demand Support Active MQ with Spring

  - by user345275

  Hi Team I am involving in SMS Gate way project. The Very Base function is our system have couple of Customers They will send their request to our gateway in a form of XML. Those request is Process first and send it to a common out bound JMS(ActiveMQ 5.3 ) There is an listener running on which should be capable of doing the following 1. Retrive Bunch of Messages(Let say 5 ) on retrieval. 2. The retival should be on demand .It means ,once the listeners triggers only those bunch of message should return . Guys i really need ur help.If you have any idea please help me ou

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• Looking ahead at 2011-with Gartner

  - by andrea.mulder

  Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011. The top 10 strategic technologies for 2011 include: Cloud Computing Mobile Applications and Media Tablets Social Communications and Collaborations Video Next Generation Analytics Social Analytics Context-Aware Computing Storage Class Memory Ubiquitous Computing Fabric-Based Infrastructure and Computers

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• New Executive Q&As on Oracle's Social Services Solution

  - by michael.seback

  According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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• Are we in demand?

  - by dotnetdev

  I was made redundant in the end of November. This wasn't because I lacked required skills (although I'm a youngster and in career levels a junior dev - though I knew a lot more than was called for in my job). Anyway, I was laid off due to the whole recession/credit crunch thing going on. I worked for a small company and money got tight and I had to go. I haven't made a thread about this but I have seen threads about others being laid off and experiencing a similar fate. This leads me to the question: What is the job market like for developers? Are we in demand? I ask this question on a global level, but I live in London UK (in case anyone comes across this thread from the same area). I am a .NET dev but my secondary skillset is Flex (actionscript too) and Java, which my personal portfolio is made with. I hope to be strong enough in this to do this commercially, with a few more months of practise. Then I will have more jobs applicable to me. Unfortunately, I use agencies and sites like Jobserve/Monster.com but no new jobs are ever posted on there so when you apply to all the relevant jobs, then what? Whatsmore, a lot of companies are putting a freeze on recruitment. Thanks

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• Rolling Back Microsoft CRM during testing

  - by npeterson

  Process related question: Currently we have a multi-tenant installation of MS CRM 4.0 on three servers, Dev, Test, and Live. We are actively working on customizing one of the tenants, but the others are static. During user testing, we often find it necessary to 'start fresh' in one of the tenants. Is it better to try and delete out the changes from the tenant (created accounts, leads, etc), or just revert the database to a backup from before the testing started? Is there compelling reasons why bulk delete is not advisable for MSCRM or that reverting the database frequently could cause issue?

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• PHP Script Won't Run - Apache2/MySQL Servers Running, PHP Installed - Ubuntu 10.04

  - by nicorellius

  I am trying to install a CRM on a Linux (Ubuntu 10.04) laptop to do some testing. Installing the current versions of Apache, MySQL and PHP, and getting the CRM to run is easy. It's when I try to go backwards and run it on a previous set of versions I run into problems. This is what I have done: I have installed Apache 2.2.14, MySQL 5.0.83, and PHP 5.2.8. When I type something like mysql --version I get back what I would expect: version and distribution info. The same goes for Apache2 and PHP. The Apache server is running and so is mysqld. So when I go to my browser and look at http://localhost/<CRM dir>/install.php Firefox offers to open the PHP file or save it, as if it doesn't recognize the file. What should happen is that I should get a welcome page and the installation wizard for this CRM distribution should start. I have tried so many different things I probably screwed up something along the way. I have restarted the servers over and over, and even recompiled the versions of MySQL and PHP with no problems. I am hoping I am overlooking something simple because I am lost. Any help is appreciated.

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• Who Do You Turn To for Your Consumer Goods Sales and Marketing Needs

  - by ruth.donohue

  As a sales or marketing executive, you want the best software for managing your marketing, demand generation, trade promotion, customer/volume planning, and retail execution/monitoring activities and analysis. However, working with niche software vendors can result in a very disjointed user and support experience. It would be ideal to have just one end-to-end solution that could manage and optimize each of these processes...but is that just wishful thinking? Read this Gartner article to find out more!

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• Want to learn Microsoft-Dynamics CRM. Please suggest for Dynamics Beginners?

  - by Rita

  Hi I need to work on a Dynamics project in next 3 months with Pharmaceutical client. I have been working on .NET technologies from last couple of years. Now I am interestred in learning Microsoft Dynamics. Please suggest how and where to start for the Dynamics Beginners...... your ideas/ any tutorial links / materials/ Books/ Traning/ And your experience? Appreciate your time. Thanks

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• {Microsoft CRM 4.0} How to send e-mail to some users who has salesperson security role.

  - by erdogan uslu

  Hi, I created a workflow . My workflow sends e-mails to users who has salesperson security role. But I have big problem. After I export and import customizations in different company users of old company are shown on the e-mail template. How can I create a worflow which sends e-mail to users who has selected security role. Regards, Erdogan Uslu

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• BPI On Demand achieves both Oracle Fusion CRM Cloud Service 2013 Specialisation and Reseller status!

  - by Richard Lefebvre

  Oracle is delighted to share with you that BPI OnDemand has achieved the Oracle Fusion CRM Cloud Service 2013 Specialization and is the EMEA first ever Oracle Sales Cloud reseller ! One of Oracle's most active CRM SaaS partners across EMEA, BPI OnDemand operates out of the UK with subsidiaries in Spain and South Africa that will also benefit locally from the specialization and reseller status. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} BPI OnDemand distinguishes itself from other Oracle Sales Cloud integrators with 2 unique implementation options: 1) Rapid Advantage Fixed Scope for as low as £20,000 or their famous 2) Zero upfront cost Fully Managed Cloud CRM Service which has no equivalent in Europe. BPI OnDemand has already 2 Oracle Sales Cloud live customers and is engaging in many other opportunities including large corporate accounts. Meet BPI OnDemand here or on LinkedIn or on Twitter

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• Why do AWS spot-instance prices spike above the "on demand" pricing?

  - by Laykes

  Amazon Pricing on Spot Instance Inconsistencies This is something which will be best explained through screenshots of a historical chart of instance pricings. If you look at a lot of the instance prices for spot instances, you will notice regular patterns of spikes. See here: As you can see, the price for this compute medium instance, regularly spikes above the on demand price. A c1.medium instance (on demand), would only cost $0.186 per hour. But for a period of a few weeks, in zone B, the price would regularly spike to $1.20. This is some 6 times the actual on demand price. It's also not isolated. If you look at zone-b again for small instances, there is a similar, spike frequently. Which goes 4x the on demand pricing. Does anyone know why this happens? Here are a few suggestions Someone entered $1.2 instead of $0.12 (I would discount this since it happened 20 times over the space of 3 weeks). Amazon regularly artifically inflate their prices by bidding on their own instances to get the most bang for their buck. (I would discount this since it would be ridiculous and bad business) Some company launched 1000 servers at once, and wants to make sure that they all launch. (I would discount this since they would presumably launch them at a price which would be below the minimum on demand price. Why would you pay above on demand for a single server?). It's a bug in their reporting?

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• Do You Want "Normal?" Good luck!

  - by divya.malik

  By Steve Diamond Much has been written about "The New Normal." One thing is for sure: whatever THAT is, economically speaking we won't be experiencing it anytime soon. Sure, we're well beyond the "no floor" perception of 18 months ago--which is certainly comforting, but ask any senior executive and they'll tell you of the constant rigor necessary to continually adapt to an ever-changing macro environment. This brings me to a suggestion that you tune in to a Deloitte Webinar titled, "The New Normal: Embrace Complexity or Seek to Simplify." It features the perspectives on this very topic of Jessica Blume, a principal at Deloitte; and Kirk Mosher, VP of CRM Marketing at Oracle.

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• La réponse d’Oracle aux nouveaux enjeux de la Grande Distribution Catégorie Apps

  - by Valérie De Montvallon

  Retrouvez l'interview de Franck Westrelin, Directeur Associé Oracle Retail, lors du Retail Business Technologie Forum du 20 novembre 2012 à Paris. Résumé de l'interview : Franck Westerlin discute des grandes tendances de la distribution : les changements du comportement client, l'étendu des outils d’achat et d’interactions clients, l'environnement concurrentiel et saturé… Il présente aussi les attentes des consommateurs actuels : une expérience d’achat de qualité, l'homogénéité et la cohérence par rapport aux points d’interactions avec les distributeurs. Enfin, il démontre comment Oracle répond à ces enjeux grâce à l'innovation : optimisation des interactions client et des processus métier (Gestion commerciale, eCommerce, planifications, CRM, back office magasin, supply chain…) Retrouvez l'interview sur notre Chaine Youtube Oracle Applications France ! 

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• Mega Trends 4 Financial Services, 21 maggio 2014

  - by Claudia Caramelli-Oracle

  Oracle ha sponsorizzato questo evento dedicato alle Banche e al mondo assicurativo. Il tema principale è stato cercare di capire come esplorare il futuro per migliorare il coinvolgimento dei clienti e le innovazioni in questo mercato. Oracle ha avuto l'opportunità di incontrare i Direttori Generali e i CxO delle più importanti banche italiane, internazionali e assicurazioni in oltre quattro momenti diversi: 1. Cena executive il 20 maggio2. Sessione plenaria3. Sessione parallela con il tema: Social & Digital Engaging4. CRM & Dig Data IntelligenceL'hashtag #mt4financialservices  ha visto un grosso movimento su Twitter: questo dimostra come le tematiche di cui si è discusso durante l'evento devono e trovano un reale riscontro in quello che è il mercato di riferimento. C'è interesse e soprattutto il mercato aspetta solo di essere ingaggiato in queste modalità! Per maggiori informazioni scrivi a Silvia Valgoi

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• Do You Want "Normal?" Good luck!

  - by steve.diamond

  Much has been written about "The New Normal." One thing is for sure: whatever THAT is, economically speaking we won't be experiencing it anytime soon. Sure, we're well beyond the "no floor" perception of 18 months ago--which is certainly comforting, but ask any senior executive and they'll tell you of the constant rigor necessary to continually adapt to an ever-changing macro environment. This brings me to a suggestion that you tune in to a Deloitte Webinar titled, "The New Normal: Embrace Complexity or Seek to Simplify." It features the perspectives on this very topic of Jessica Blume, a principal at Deloitte; and Kirk Mosher, VP of CRM Marketing at Oracle.

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• ADVISOR WEBCAST: R12: How to debug Email Center Auto Service Request Creation Failures

  - by user793044

  PRODUCT FAMILY: EBS CRM - Service November 6, 2012 at 11 am ET, 9 am MT, 8 am PT, 4 pm London The primary function of this WebCast is to explain how to debug problems when auto-creating a Service Request from an Inbound Email into Email Center. We see a significant number of issues raised with Support in this area, as the only indication the auto-creation has failed, is the Email routing to the Supervisor Queue for manual processing. Topics will include: Understand Email Center and Auto SR creation process.  Run the debug procedures. Understand the output and check the reasons for SR Creation failure. See the fixes for the most common issues faced. See the results for successful SR creation. Go to Doc ID 1493122.1 to register. Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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• "Has Oracle written the script for CRM success?" - Anthony Lye on Customer Experience at BAFTA

  - by Richard Lefebvre

  Anthony Lye showcased Oracle Fusion CRM at a BAFTA gathering, and MyCustomer.com covered the story under the title of "Has Oracle written the script for CRM success?' According to MyCustomer.com, "Oracle's SVP of CRM Anthony Lye set the scene for the event, suggesting products are becoming commoditized, so that the only way to differentiate is through the relationship with the customer. But he warned that "customers are more and more in control of that relationship, so you have to provide great experiences for them." "The quickest win within your organization to create a single view is to connect your marketing organization with your selling organization, align goals, processes, people and technology," Anthony explained.   "And this is a transition that is already happening - "VPs of marketing have started turning up in the same meetings as VPs of sales, we have started to see that they want to work together" - but this convergence needs nurturing." "In Fusion there are capabilities to align the organisation - we enable marketing on the same platform to build campaigns connected to sales stages. It can affect leads and opportunities at the top end of the funnel. And the selling organisation can take advantage of marketing content - the materials that are exclusively within marketing can now be used by sales. Your sales teams have been campaigning forever, but it's usually by email, it isn't aligned with the corporate message and it's being sent to people it shouldn't. By aligning them we can increase output and the quality of that output." Anthony concluded: "Operating in a disconnected fashion having two distinct systems will cost you time and money. So we feel there's a material advantage in a solution like this." Enjoy the full story at http://www.mycustomer.com/topic/marketing/has-oracle-written-script-crm-success/139958

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• Sugar CRM integration with Java - How to add relationship

  - by Arun P Johny

  Hi, I'm trying to integrate Sugar CRM with one of my projects. I'm using Apache Axis as my SOAP client. I've created the Sugar CRM client Stub classes using Apache Axis. I'm able to login and add Leads, Opportunities, Accounts and Contacts. But I'm unable to add a relation ship between my Account and Opportunity. I've found following method in the SugarsoapPortType port.set_relationship(session, module_name, module_id, link_field_name, related_ids, name_value_list, delete) but I cannot understand the different parameters required by this method. Most of the online documents suggests a simple way as given below $result = $client->call('set_relationship',array("session"=>$session _id,array("module1"=>"Emails","module1_id"=>"<module1_id>","module2"=>"Accounts","module2_id"=> "<module2_id>"))); how can I achieve this using Java Thanks

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