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  • Maximize Performance and Availability with Oracle Data Integration

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Alert: Oracle is hosting the 12c Launch Webcast for Oracle Data Integration and Oracle Golden Gate on Tuesday, November 12 (tomorrow) to discuss the new capabilities in detail and share customer perspectives. Hear directly from customer experts and executives from SolarWorld Industries America, British Telecom and Rittman Mead and get your questions answered live by product experts. Register for this complimentary webcast today and join in the discussion tomorrow. Author: Irem Radzik, Senior Principal Product Director, Oracle Organizations that want to use IT as a strategic point of differentiation prefer Oracle’s complete application offering to drive better business performance and optimize their IT investments. These enterprise applications are in the center of business operations and they contain critical data that needs to be accessed continuously, as well as analyzed and acted upon in a timely manner. These systems also need to operate with high-performance and availability, which means analytical functions should not degrade applications performance, and even system maintenance and upgrades should not interrupt availability. Oracle’s data integration products, Oracle Data Integrator, Oracle GoldenGate, and Oracle Enterprise Data Quality, provide the core foundation for bringing data from various business-critical systems to gain a broader, unified view. As a more advance offering to 3rd party products, Oracle’s data integration products facilitate real-time reporting for Oracle Applications without impacting application performance, and provide ability to upgrade and maintain the system without taking downtime. Oracle GoldenGate is certified for Oracle Applications, including E-Business Suite, Siebel CRM, PeopleSoft, and JD Edwards, for moving transactional data in real-time to a dedicated operational reporting environment. This solution allows the app users to offload the resource-heavy queries to the reporting instance(s), reducing CPU utilization, improving OLTP performance, and extending the lifetime of existing IT assets. In addition, having a dedicated reporting instance with up-to-the-second transactional data allows optimizing the reporting environment and even decreasing costs as GoldenGate can move only the required data from expensive mainframe environments to cost-efficient open system platforms.  With real-time data replication capabilities GoldenGate is also certified to enable application upgrades and database/hardware/OS migration without impacting business operations. GoldenGate is certified for Siebel CRM, Communications Billing and Revenue Management and JD Edwards for supporting zero downtime upgrades to the latest app version. GoldenGate synchronizes a parallel, upgraded system with the old version in real time, thus enables continuous operations during the process. Oracle GoldenGate is also certified for minimal downtime database migrations for Oracle E-Business Suite and other key applications. GoldenGate’s solution also minimizes the risk by offering a failback option after the switchover to the new environment. Furthermore, Oracle GoldenGate’s bidirectional active-active data replication is certified for Oracle ATG Web Commerce to enable geographically load balancing and high availability for ATG customers. For enabling better business insight, Oracle Data Integration products power Oracle BI Applications with high performance bulk and real-time data integration. Oracle Data Integrator (ODI) is embedded in Oracle BI Applications version 11.1.1.7.1 and helps to integrate data end-to-end across the full BI Applications architecture, supporting capabilities such as data-lineage, which helps business users identify report-to-source capabilities. ODI is integrated with Oracle GoldenGate and provides Oracle BI Applications customers the option to use real-time transactional data in analytics, and do so non-intrusively. By using Oracle GoldenGate with the latest release of Oracle BI Applications, organizations not only leverage fresh data in analytics, but also eliminate the need for an ETL batch window and minimize the impact on OLTP systems. You can learn more about Oracle Data Integration products latest 12c version in our upcoming launch webcast and access the app-specific free resources in the new Data Integration for Oracle Applications Resource Center.

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  • Register for the Oracle VM & Oracle Linux Partner Day – 25th July, Oracle TVP Reading

    - by Cinzia Mascanzoni
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This event has been set up for our partners to come along and understand more about an untouched opportunity to deliver data centre consolidation solutions for customers who run their business on Oracle software. There is clear message from end customers that virtualizing their tier 1, mission critical applications is high on the CIO’s agenda. Register now.

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  • Java JRE 7 Certified with Oracle E-Business Suite

    - by Steven Chan (Oracle Development)
    Java Runtime Environment 7u10 (a.k.a. JRE 1.7.0_10 build 18) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 Windows-based desktop clients. What's needed to enable EBS environments for JRE 7? EBS customers should ensure that they are running JRE 7u10, at minimum, on Windows desktop clients. Of the compatibility issues identified with JRE 7, the most critical is an issue that prevents E-Business Suite Forms-based products from launching on Windows desktops that are running JRE 7.  Customers can prevent this issue -- and all other JRE 7 compatibility issues -- by ensuring that they have applied the latest certified patches documented for JRE 7 configurations to their EBS application tier servers.  These are summarized here for convenience. If the requirements change over time, please check the Notes for the authoritative list of patches: Apply Forms patch 14615390 to EBS 11i environments (Note 125767.1) Apply Forms patch 14614795 to EBS 12.0 and 12.1 environments (Note 437878.1) These patches are compatible with JRE 6 and 7, production ready, and fully-tested with the E-Business Suite.  These patches may be applied immediately to all E-Business Suite environments. All other Forms prerequisites documented in the Notes above should also be applied.  Where are the official patch requirements documented? All patches required for ensuring full compatibility of the E-Business Suite with JRE 7 are documented in these Notes: For EBS 11i: Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 11i (Note 290807.1) Upgrading Developer 6i with Oracle E-Business Suite 11i (Note 125767.1) For EBS 12 Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Note 393931.1) Upgrading OracleAS 10g Forms and Reports in Oracle E-Business Suite Release 12 (Note 437878.1) Prerequisites for 32-bit and 64-bit JRE certifications JRE 1.70_10 32-bit + EBS 11.5.10.2 Windows XP SP3 Windows Vista SP1 and SP2 Windows 7 and Windows 7 SP1  Forms 6.0.8.28.x patch 14615390 (Note 125767.1) JRE 1.70_10 32-bit + EBS 12.0 & 12.1 Windows XP SP3 Windows Vista SP1 and SP2 Windows 7 and Windows 7 SP1 Forms 10g overlay patch 14614795 (Note 437878.1) SSL Users:  10.1.0.5 version of Patch 6370967 applied to AS 10.1.3 with OPatch. Note: This fix is already included in the April 2011 AS 10.1.3.5 CPU patch and later. JRE 1.7.0_10 64-bit + EBS 11.5.10.2 Windows 7 (64-bit) and Windows 7 SP1 (64-bit) Forms 6.0.8.28.x patch 14615390 (Note 125767.1) JRE 1.70_10 64-bit + EBS 12.0 & 12.1 Windows 7 (64-bit) and Windows 7 SP1 (64-bit) Forms 10g overlay patch 14614795 (Note 437878.1) SSL Users:  10.1.0.5 version of Patch 6370967 applied to AS 10.1.3 with OPatch. Note: This fix is already included in the April 2011 AS 10.1.3.5 CPU patch and later.  EBS + Discoverer 11g Users JRE 1.7.0_10 (7u10) is certified for Discoverer 11g in E-Business Suite environments with the following minimum requirements: Discoverer (11g) 11.1.1.6 plus Patch 13877486 and later  Reference: How To Find Oracle BI Discoverer 10g and 11g Certification Information (Document 233047.1) Worried about the 'mismanaged session cookie' issue? No need to worry -- it's fixed.  To recap: JRE releases 1.6.0_18 through 1.6.0_22 had issues with mismanaging session cookies that affected some users in some circumstances. The fix for those issues was first included in JRE 1.6.0_23. These fixes will carry forward and continue to be fixed in all future JRE releases on the JRE 6 and 7 codelines.  In other words, if you wish to avoid the mismanaged session cookie issue, you should apply any release after JRE 1.6.0_22 on the JRE 6 codeline, and JRE 7u10 and later JRE 7 codeline updates. All JRE 6 and 7 releases are certified with EBS upon release Our standard policy is that all E-Business Suite customers can apply all JRE updates to end-user desktops from JRE 1.6.0_03 and later updates on the 1.6 codeline, and from JRE 7u10 and later updates on the JRE 7 codeline.  We test all new JRE 1.6 and JRE 7 releases in parallel with the JRE development process, so all new JRE 1.6 and 7 releases are considered certified with the E-Business Suite on the same day that they're released by our Java team.  You do not need to wait for a certification announcement before applying new JRE 1.6 or JRE 7 releases to your EBS users' desktops. Implications of Java 6 End of Public Updates for EBS Users The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates after February 2013. In other words, nothing will change for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6. These Java SE 6 updates will be made available to EBS users for the Extended Support periods documented in the Oracle Lifetime Support policy document for Oracle Applications (PDF): EBS 11i Extended Support ends November 2013 EBS 12.0 Extended Support ends January 2015 EBS 12.1 Extended Support ends December 2018 Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? No. This upgrade is highly recommended but currently remains optional. JRE 6 will be available to Windows users to run with EBS for the duration of your respective EBS Extended Support period.  Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 is highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290801.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What will Mac users need? Oracle will provide updates to JRE 7 for Mac OS X users. EBS users running Macs will need to upgrade to JRE 7 to receive JRE updates. The certification of Oracle E-Business Suite with JRE 7 for Mac-based desktop clients accessing EBS Forms-based content is underway. Mac users waiting for that certification may find this article useful: How to Reenable Apple Java 6 Plug-in for Mac EBS Users Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? No. This upgrade will be highly recommended but will be optional for EBS application tier servers running on Windows, Linux, and Solaris.  You can choose to remain on JDK 6 for the duration of your respective EBS Extended Support period.  If you remain on JDK 6, you will continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6. The certification of Oracle E-Business Suite with JDK 7 for EBS application tier servers on Windows, Linux, and Solaris as well as other platforms such as IBM AIX and HP-UX is planned.  Customers running platforms other than Windows, Linux, and Solaris should refer to their Java vendors's sites for more information about their support policies. References Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1) Upgrading Sun JRE (Native Plug-in) with Oracle Applications 11i for Windows Clients (Metalink Note 290807.1) Recommended Browsers for Oracle Applications 12 (MetaLink Note 389422.1) Upgrading JRE Plugin with Oracle Applications R12 (MetaLink Note 393931.1) Related Articles Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23 Roundup: Oracle JInitiator 1.3 Desupported for EBS Customers in July 2009

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  • Stay Connected with Oracle Primavera

    - by Oracle OpenWorld Blog Team
    By Beata P. RosaAdd These Four Essential Sessions to Your PortfolioIf you use Oracle’s Primavera and you're attending Oracle OpenWorld, then the Oracle Primavera sessions are for you. Oracle Primavera-specific content includes 16 sessions, as well as hands-on labs, demos, meet the experts opportunities, and exhibits. The sessions are designed for you to gain valuable information on how to respond to a changing business environment, stay on the leading edge, and effectively manage your entire project portfolio from prioritization to delivery. Here are four must-attend sessions:Get Proactive: Best Practices for Supporting Oracle Enterprise Performance Management Products Learn how to take full advantage of Oracle’s enterprise performance management (EPM) products with all the great tools, resources, and product updates you're entitled to through Oracle Support. (CON3048: Monday, October 1, 10:45 a.m., InterContinental, InterContinental Ballroom B) Primavera Enterprise Project Portfolio Management Vision Come to this session to hear from the leaders of Oracle’s Primavera Global Business Unit, who present the vision for the Primavera platform and provide an overview of its direction and planned capabilities. (CON8252: Monday, October 1, 3:15 p.m., Westin San Francisco, Metropolitan III)General Session: Decisions for Project Executives This project portfolio management (PPM) general session discusses the vital role of analytics in the project management arena and offers a view of the project executive role in the future. (GEN9606: Tuesday, October 2, 1:15 p.m., Moscone West Room 3002/3004) Oracle Primavera Hands-on Labs In practical self-paced learning sessions covering everything from Oracle’s Primavera P6 solutions to Primavera Portfolio Management, Primavera Risk Analysis, and Primavera Capital Project and Program Management Solutions, you’ll discover new ways to derive maximum benefits from your Oracle software.(Seven labs to choose from - see Focus on Oracle Primavera for more information)Download the Focus On Oracle Primavera guide, and stay connected via Twitter.com/@OracleEPPM, LinkedIn, and Facebook/OraclePrimavera.

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  • Experience the Oracle Support Stars Bar

    - by Oracle OpenWorld Blog Team
    By Gina WolfDon't miss the opportunity to meet with the stars of Oracle Support, live and in person at the Moscone West Level 2 lobby. Ask our experts your toughest questions about the Oracle hardware, software, and engineered systems you use to run your business. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. In addition, discover how Oracle Advanced Customer Support Services can help you maximize the performance of all mission-critical Oracle systems. Come meet the stars behind your support: our trusted experts are ready to assist! The Oracle Support Stars Bar at the Moscone West Level 2 lobby is open all conference week at the following times: Sunday, September 30, 12:00 p.m. – 4:00 p.m. Monday, October 1, 10:00 a.m. – 6:00 p.m. Tuesday, October 2, 10:00 a.m. – 6:00 p.m. Wednesday, October 3, 9:00 a.m. – 5:00 p.m. Thursday, October 4, 9:00 a.m. – 1:00 p.m. Attend one or more of the 27 Oracle Customer Support Services sessions during Oracle OpenWorld to learn how Oracle Support enables you to gain maximum value from your Oracle hardware and software investments.

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  • Embedding ADF UI Components into OAF regions

    - by Juan Camilo Ruiz
    Having finished the 2 Webcast on ADF integration with Oracle E-Business Suite, Sara Woodhull, Principal Product Manager on the Oracle E-Business Suite Applications Technology team and I are going to continue adding entries to the series on this topic, trying to cover as many use cases as possible. In this entry, Sara created an overview on how Oracle ADF pages can be embedded into an Oracle Application Framework region. This is a very interesting approach that will enable those of you who are exploring ADF as a technology stack to enhanced some of the Oracle E-Business Suite flows and leverage your skill on Oracle Applications Framework (OAF). In upcoming entries we will start unveiling the internals needed to achieve session sharing between the regions. Stay tuned for more entries and enjoy this new post.   Document Scope This document only covers information that is specific to embedding an Oracle ADF page in an Oracle Application Framework–based page. It assumes knowledge of Oracle ADF and Oracle Application Framework development. It also assumes knowledge of the material in My Oracle Support Note 974949.1, “Oracle E-Business Suite SDK for Java” and My Oracle Support Note 1296491.1, "FAQ for Integration of Oracle E-Business Suite and Oracle Application Development Framework (ADF) Applications". Prerequisite Patch Download Patch 12726556:R12.FND.B from My Oracle Support and install it. The implementation described below requires Patch 12726556:R12.FND.B to provide the accessors for the ADF page. This patch is required in addition to the Oracle E-Business Suite SDK for Java patch described in My Oracle Support Note 974949.1. Development Environments You need two different JDeveloper environments: Oracle ADF and OA Framework. Oracle ADF Development Environment You build your Oracle ADF page using JDeveloper 11g. You should use JDeveloper 11g R1 (the latest is 11.1.1.6.0) if you need to use other products in the Oracle Fusion Middleware Stack, such as Oracle WebCenter, Oracle SOA Suite, or BI. You should use JDeveloper 11g R2 (the latest is 11.1.2.3.0) if you do not need other Oracle Fusion Middleware products. JDeveloper 11g R2 is an Oracle ADF-specific release that supports the latest Java EE standards and has various core improvements. Oracle Application Framework Development Environment Build your OA Framework page using a development environment corresponding to your Oracle E-Business Suite version. You must use Release 12.1.2 or later because the rich content container was introduced in Release 12.1.2. See “OA Framework - How to find the correct version of JDeveloper to use with eBusiness Suite 11i or Release 12.x” (My Oracle Support Doc ID 416708.1). Building your Oracle ADF Page Typically you build your ADF page using the session management feature of the Oracle E-Business Suite SDK for Java as described in My Oracle Support Note 974949.1. Also see My Oracle Support Note 1296491.1, "FAQ for Integration of Oracle E-Business Suite and Oracle Application Development Framework (ADF) Applications". Building an ADF Page with the Hierarchy Viewer If you are using the ADF hierarchy viewer, you should set up the structure and settings of the ADF page as follows or the hierarchy viewer may not fill the entire area it is supposed to fill (especially a problem in Firefox). Create a stretchable component as the parent component for the hierarchy viewer, such as af:panelStretchLayout (underneath the af:form component in the structure). Use af:panelStretchLayout for Oracle ADF 11.1.1.6 and earlier. For later versions of Oracle ADF, use af:panelGridLayout. Create your hierarchy viewer component inside the stretchable component. Create Function in Oracle E-Business Suite Instance In your Oracle E-Business Suite instance, create a function for your ADF page with the following parameters. You can use either the Functions window in the System Administrator responsibility or the Functions page in the Functional Administrator responsibility. Function Function Name Type=External ADF Function (ADFX) HTML Call=GWY.jsp?targetPage=faces/<your ADF page> ">You must also add your function to an Oracle E-Business Suite menu or permission set and set up function security or role-based access control (RBAC) so that the user has authorization to access the function. If you do not want the function to appear on the navigation menu, add the function without a menu prompt. See the Oracle E-Business Suite System Administrator's Guide Documentation Set for more information. Testing the Function from the Oracle E-Business Suite Home Page It’s a good idea to test launching your ADF page from the Oracle E-Business Suite Home Page. Add your function to the navigation menu for your responsibility with a prompt and try launching it. If your ADF page expects parameters from the surrounding page, those might not be available, however. Setting up the Oracle Application Framework Rich Container Once you have built your Oracle ADF 11g page, you need to embed it in your Oracle Application Framework page. Create Rich Content Container in your OA Framework JDeveloper environment In the OA Extension Structure pane for your OAF page, select the region where you want to add the rich content, and add a richContainer item to the region. Set the following properties on the richContainer item: id Content Type=Others (for Release 12.1.3. This property value may change in a future release.) Destination Function=[function code] Width (in pixels or percent, such as 100%) Height (in pixels) Parameters=[any parameters your Oracle ADF page is expecting to receive from the Oracle Application Framework page] Parameters In the Parameters property, specify parameters that will be passed to the embedded content as a list of comma-separated, name-value pairs. Dynamic parameters may be specified as paramName={@viewAttr}. Dynamic Rich Content Container Properties If you want your rich content container to display a different Oracle ADF page depending on other information, you would set up a different function for each different Oracle ADF page. You would then set the Destination Function and Parameters properties programmatically, instead of setting them in the Property Inspector. In the processRequest() method of your Oracle Application Framework page controller, where OAFRichContentPage is the ID of your richContainer item and the parameters are whatever parameters your ADF page expects, your code might look similar to this code fragment: OARichContainerBean richBean = (OARichContainerBean) webBean.findChildRecursive("OAFRichContentPage"); if(richBean != null){ if(isFirstCondition){ richBean.setFunctionName("ADF_EXAMPLE_EMBEDDED"); richBean.setParameters("ParamLoginPersonId="+loginPersonId +"&ParamPersonId="+personId+"&ParamUserId="+userId +"&ParamRespId="+respId+"&ParamRespApplId="+respApplId +"&ParamFromOA=Y"+"&ParamSecurityGroupId="+securityGroupId); } else if(isSecondCondition){ richBean.setFunctionName("ADF_EXAMPLE_OTHER_FUNCTION"); richBean.setParameters("ParamLoginPersonId=" +loginPersonId+"&ParamPersonId="+personId +"&ParamUserId="+userId+"&ParamRespId="+respId +"&ParamRespApplId="+respApplId +"&ParamFromOA=Y" +"&ParamSecurityGroupId="+securityGroupId); } }

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  • Oracle OpenWorld Preview: Oracle WebCenter Sessions You Won’t Want to Miss

    - by Christie Flanagan
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This week on the WebCenter blog, we’ll focus in on the sessions you definitely don’t want to miss while you’re in San Francisco next week.  Monday, October 1 will be a day focused on strategy.  Here are the sessions you want to add to your calendar: CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business Monday, Oct 1, 10:45 AM - 11:45 AM - Moscone West – 3001 Start things off with Oracle WebCenter’s Christian Finn, Senior Director of Evangelism and Roel Stalman, VP of Product Management to learn more about the Oracle WebCenter strategy, and to understand where Oracle is taking the platform to help companies engage, customers, empower employees, and enable partners. This session will also feature Richard Backx, Business IT Architect/Consultant, for the Dutch telecom, KPN. Richard has played a key role in the roll-out of WebCenter products for KPN’s multibrand portals with a specific focus on creating the best customer journey platform for all the company’s digital channels. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can! Dig deeper into WebCenter’s strategy for its ECM, portal, web experience management and social collaboration in the following sessions: CON8270 - Oracle WebCenter Content Strategy and Vision Monday, Oct 1, 12:15 PM - 1:15 PM - Moscone West – 3001 Oracle WebCenter Content provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free. CON8269 - Oracle WebCenter Sites Strategy and Vision Monday, Oct 1, 1:45 PM - 2:45 PM - Moscone West - 3009 Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward. CON8271 - Oracle WebCenter Portal Strategy and Vision Monday, Oct 1, 3:15 PM - 4:15 PM - Moscone West - 3001 To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from Oracle WebCenter Portal customers like the Los Angeles Department of Water and Power, extend the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources. CON8272 - Oracle Social Network Strategy and Vision Monday, Oct 1, 4:45 PM - 5:45 PM - Moscone West - 3001 One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.Attention WebCenter Customers: Last Day to RSVP for WebCenter Customer Appreciation Reception Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream invite Oracle WebCenter customers to a private cocktail reception at one of San Francisco's finest hotels. Please join us and fellow Oracle WebCenter customers for hors d'oeuvres and cocktails at this exclusive reception. Don't miss this opportunity to meet and talk with executives from Oracle WebCenter product management and product marketing, and premier Oracle WebCenter partners. We look forward to seeing you! RSVP today.

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  • Oracle Unveils Oracle’s Primavera Inspire for SAP 8.0

    - by Sylvie MacKenzie, PMP
    “To successfully manage large capital projects and maintenance operations, organizations need clear visibility into materials, resources, schedule and financial information,” said Yasser Mahmud, vice president, Oracle’s Primavera Global Business Unit. “With the enhancements delivered in Oracle’s Primavera Inspire for SAP 8.0, partners and customers can benefit from an integrated solution that not only reduces risk, but also helps ensure that projects are completed on-time and within budget. This combination simplifies management and extends customers’ investments in existing SAP project management modules.” Read all about the new release at http://www.oracle.com/us/corporate/press/1666350?sc=OPR-TW

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  • Oracle’s PeopleSoft Customers Showcase Success at Oracle OpenWorld

    - by John Webb
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Oracle OpenWorld 2012 will include over 25 Oracle customers sharing their Oracle’s PeopleSoft success stories, along with Oracle-delivered PeopleSoft roadmap content, and PeopleSoft partner presentations.     Presenters include:    CBRE, Dell, First Data, Kaiser Permanente, and Nationwide.    For more info check here: PeopleSoft Customers Showcase Success at Oracle OpenWorld

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  • IBM System x3650 M2: Benchmark of Oracle's JDE 9.0 with Oracle VM

    - by didier.wojciechowski
    The IBM Oracle International Competency Center (ICC) in Denver, Colorado in a joint effort with the Oracle JD Edwards performance team was the first to execute a certified JD Edwards EnterpriseOne benchmark running on the new Intel® Xeon® processor 5500 series (Nehalem). This benchmark configuration included the IBM System x3650 M2, partitioned using Oracle Virtual Machine (VM), and Oracle's robust "Day in the Life" (DIL) test kit. In October, 2009 the benchmark scaled to 700 users with early code. In January 2010, with GA level code, the benchmark scaled successfully to 1000 users with sub-second response time.

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  • Oracle OpenWorld Preview: Oracle Social Network Technical Tour

    - by kellsey.ruppel
      Originally posted by Jake Kuramoto on The Apps Lab blog. Yesterday, I told you about the Oracle Social Network Developer Challenge we’ll be hosting at OpenWorld (@oracleopenworld) next week. If you’re attending OpenWorld or JavaOne (@javaoneconf) and want to get hands-on experience with Oracle Social Network and show off your coding chops, this is the event for you. Go ahead and register. I’ll wait. But wait, there’s more. If you’re not sure you’ll have the time for the Challenge, don’t want to embarrass anyone with your awesome skills, have a hectic schedule and can’t commit, or just want to learn more about Oracle Social Network and how to extend it, then the Oracle Social Network Technical Tour is for you. Read Jake's originally entry to learn more about The Tour!

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  • ATG Live Webcast April 5: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager

    - by BillSawyer
    The next ATG Live Webcast covers one of the hottest topic areas in E-Business Suite Tools and Technology: Lifecycle Management. Angelo Rosado, Product Manager, ATG Development will lead you through using Oracle Enterprise Manager 12c and the latest E-Business Suite Plug-in to manage E-Business Suite systems. You can register for the Apr. 5, 2012 event at: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager The topics covered in this webcast will be: Manage your EBS system configurations Monitor your EBS environment's performance and uptime Keep multiple EBS environments in sync with their patches and configurations Create patches for your EBS customizations and apply them with Oracle's own patching tools Date:               Thursday, April 5, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenter:    Angelo Rosado, Product Manager, ATG DevelopmentWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:            877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              99342To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  597073984If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here.If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com. 

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  • Oracle WebCenter @ OpenWorld 2012

    - by kellsey.ruppel
    This week, we want to focus on giving our blog readers a preview of Oracle WebCenter related events and activities happening at Oracle OpenWorld this year! Today's guest post comes from Jamie Rancourt, Senior Manager of Product Management for Oracle WebCenter. Are you registered to attend OpenWorld 2012 in San Francisco from September 30 – October 4?  If not, the conference details and registration information can be found at http://oracle.com/openworld!  Here’s a brief run down of the planned activities for Oracle WebCenter at this year’s event. WebCenter Sessions This year WebCenter will be featured in 36 sessions across the following tracks: Web Experience Management, Portals, Content Management and Social Network Middleware for Enterprise Applications Financial Management Oracle ADF and Fusion Application Development Applications Tools and Technology Applications Strategy Life Sciences Customer Relationship Management Oracle RightNow CX Cloud Service Siebel Applications SOA and Business Process Management Oracle Fusion Applications Oracle Commerce Retail Social Business Cloud Computing Here are a few of the sessions to wet your appetite: Oracle WebCenter Strategy: Engaging your Customers.  Empowering your Business Oracle WebCenter Sites Strategy & Vision Oracle WebCenter Content Strategy & Vision Oracle WebCenter Portal Strategy & Vision Oracle Social Network Strategy & Vision Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mash-ups We also have 4 interactive customer panels planned for the event: Using Web Experience Management to Drive Online Marketing Success Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Becoming a Social Business: Stories from the Front Lines of Change Building Next-Generation Portals: An Interactive Customer Panel Discussion And there are many more sessions for you to attend to learn everything there is to know about Oracle WebCenter from our product experts and partners. Make sure to visit the Content Catalog for the complete session details Labs and Demos This year’s event also features 4 WebCenter hands on labs, each focusing on a different product area including Portal, Content, Sites and Social Network.  In addition to the labs, there will be 6 demos featuring Oracle WebCenter in both the Fusion Middleware and Cloud pavilions.  Make sure you stop by to see the latest demos and meet our knowledgeable product managers! And don't forget about the Oracle WebCenter Customer Appreciation Event, which is sponsored by our Partners and will take place on Tuesday, October 2nd at The Palace Hotel. Be sure to watch the blog for more information in the coming months with how to register! We look forward to seeing you at Oracle OpenWorld 2012!

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  • Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud

    - by Javier Puerta
    Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud REDWOOD SHORES, Calif. – July 1, 2013 News Summary As organizations embrace the cloud, they seek technologies that will transform business and improve their overall operational agility and effectiveness. Oracle Database 12c is a next-generation database designed to meet these needs, providing a new multitenant architecture on top of a fast, scalable, reliable, and secure database platform. By plugging into the cloud with Oracle Database 12c, customers can improve the quality and performance of applications, save time with maximum availability architecture and storage management and simplify database consolidation by managing hundreds of databases as one. Read full press release  

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  • Sterci today announced it has earned Oracle Exadata and Oracle Exalogic Optimized status

    - by Javier Puerta
    Sterci has announced it has earned Oracle Exadata and Oracle Exalogic Optimized status. (Read full announcement here) "GTExchange from Sterci is a high-performance multi-network and multi-standard financial messaging solution that provides a comprehensive connection hub to SWIFT and other networks, as well as handling internal message transfer. It supports high volume and complex message flows from multiple counterparties, delivering control, transparency and proven efficiencies. By achieving Oracle Exadata Optimized and Oracle Exalogic Optimized status, Sterci has shown that its GTExchange solution has achieved a 3.8 x greater throughput (nearly 4 million messages an hour), than any previous tests on comparable x86 systems." 

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  • Oracle European Launch Event: Oracle Database In-Memory

    - by A&C Redaktion
    am 17. Juni wird Andy Mendelsohn,  Oracle Executive Vice President Database Server Technologies, als Keynote Speaker den europäischen Launch von  Oracle Database In-Memory  in Frankfurt im Radisson Blue Hotel eröffnen. Dieses Thema ist für unsere Partner und Kunden von zentraler Bedeutung. Daher ist auch die Agenda dieses Launch Events einzigartig:Neben Vorträgen von Betakunden (Postbank und Cern), dem Analysten von IDC, der auch beim HQ Launch eine Woche zuvor in Redwood Shores mit Larry Ellison auf der Bühne stehen wird, und weiteren Oracle-Experten finden auch Live Demos statt. Eine Podiumsdiskussion rundet das Programm ab. Parallel zum Event werden Presse- und Analystengespräche geführt.Mit der neuen, bahnbrechenden Oracle Database In-Memory Option profitieren Kunden von einer erheblich beschleunigten Datenbankleistung für Analytics, Data Warehousing, Reporting und Online Transaction Processing (OLTP).Das ist so revolutionär, dass wir hiermit alle unsere Partner und ihre Endkunden zu diesem herausragenden Event herzlich einladen .Hier können Sie sich und Ihre Endkunden zu dieser exklusiven Live-Veranstaltung anmelden

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  • Oracle Dojos: Oracle Wissen - Kompakt und Kostenlos

    - by Anne Manke
    Die kleinen, roten Oracle-DOJOS geben einen kurzen und kompakten Überblick über Oracle Technologien. Jedes Dojo greift dabei ein spezielles Themengebiet auf. Ob zum Thema Enterprise Manager 12c und Cloud Control oder Big Data Einführung, die Oracle Dojos geben Informationen über Theorie und Praxis, Tipps und Hinweise - alles in handlicher Form.  Die Dojos gibt es entweder online als PDF oder als kleine Büchlein (siehe Foto). Die bekommen Sie unseren Oracle-Veranstaltungen oder direkt bei uns. Holen Sie sich Ihr eigenes Dojo und rufen Sie uns noch heute an! Übrigens: "Dojo" ist japanisch und bedeutet Übungsraum oder Übungshalle. Und so wollen die Dojos auch gesehen werden: als Übungsbuch zur Erweiterung und Verbesserung des eigenen Wissens und der eigenen Fähigkeiten.     

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  • Oracle Partners Delivering Business Transformations With Oracle WebCenter

    - by Brian Dirking
    This week we’ve been discussing a new online event, “Transform Your Business by Connecting People, Processes, and Content.” This event will include a number of Oracle partners presenting on their successes with transforming their customers by connecting people, processes, and content: Deloitte - Collaboration and Web 2.0 Technologies in Supporting Healthcare, delivered by Mike Matthews, the Canadian Healthcare partner and mandate partner on Canadian Partnership Against Cancer at Deloitte InfoSys - Leverage Enterprise 2.0 and SOA Paradigms in Building the Next Generation Business Platforms, delivered by Rizwan MK, who heads InfoSys' Oracle technology delivery business unit, defining and delivering strategic business and technology solutions to Infosys clients involving Oracle applications Capgemini - Simplifying the workflow process for work order management in the utility market, delivered by Léon Smiers, a Solution Architect for Capgemini. Wipro - Oracle BPM in Banking and Financial Services - Wipro's Technology and Implementation Expertise, delivered by Gopalakrishna Bylahalli, who is responsible for the Transformation Practice in Wipro which includes Business Process Transformation, Application Transformation and Information connect. In Mike Matthews’ session, one thing he will explore is how to CPAC has brought together an informational website and a community. CPAC has implemented Oracle WebCenter, and as part of that implementation, is providing a community where people can make connections and share their stories. This community is part of the CPAC website, which provides information of all types on cancer. This make CPAC a one-stop shop for the most up-to-date information in Canada.

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  • Delivering Oracle DBaaS: Journey to Enterprise Cloud with Oracle Database 12c

    - by B R Clouse
    The release of Oracle Database 12c  is accompanied by extensive supporting collateral that details the new features and options of this major release.  But with so much to read and investigate, where to start?  If you don't have the time to pore through everything, then you may wish organize your reading in terms of the use case you're most interested in.  If your interest is Database as a Service in private database clouds then may I suggest that you start here: Accelerate the Journey to Enterprise Cloud with Oracle Database 12c Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This paper describes the phases of the journey to enterprise cloud, and enumerates the new features and options in Oracle Database 12c that support each phase.  Oracle Multitenant figures prominently, but it's not the only cloud-enabling topic: Oracle Database Quality of Service Management, Application Continuity, Automatic Data Optimization, Global Data Services and Active Data Guard Far Sync all deliver key benefits for delivering database as a service.  Further reading and research is suggested by the references included in the paper. Happy clouding!

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • More Oracle VM templates for PeopleSoft and Oracle Enteprise Manager

    - by wcoekaer
    Just as I wrote up a blog promoting the Oracle VM Ebusiness suite templates, we also pushed out 2 other products : Oracle Enterprise Manager Cloud Control 12c Oracle PeopleSoft FSCM 9.1 and PeopleTools 8.52.03 They can be downloaded from edelivery. Same advantage... you download the template, import it and you have a completely pre-installed set of products. That's application deployment, not just VM deployment. That's flexibility across the stack, not just a hypervisor, not just virtualization, but a complete solution stack.

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  • Oracle OpenWorld Update -- Developing Java Applications in the Cloud: Oracle Java Cloud Service

    - by Ruma Sanyal
    Today we are focused on the Oracle Java Cloud Service. There are multiple sessions on this topic. In this particular session (which will run multiple times), learn how you can use the Oracle Public Cloud Java Cloud Service to exponentially decrease the turn-around time for the development and production roll-out of your WebLogic Server applications. This session will provide an overview the Oracle Java Cloud Service and demonstrate some of the product's powerful developer productivity features. For more information about this and other Cloud Application Foundation sessions, review the Oracle Cloud Application Foundation Focus On document. Details: Thursday, Oct 4, 11.15-12.15pm, Moscone South, Room 304 Thursday, Oct 4, 2:15 PM - 3:15 PM, Marriott Marquis - Foothill F

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  • Special Reminder for Oracle OpenWorld Attendees: Oracle Account Credentials

    - by Bob Rhubart
    A special reminder from the event organizers for those attending Oracle OpenWorld: "Please make sure you have your Oracle.com account log in details with you when you arrive onsite in San Francisco. This is the username and password you used/created for your Oracle OpenWorld San Francisco 2012 registration. These details will be required to check-in and receive your badge as well as to gain access to My Account and Schedule Builder onsite at the event."

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  • The MDM Journey: From the Customer Perspective

    - by Mala Narasimharajan
    Master Data Management is more than just about a single version of  the truth or providing a 360 degree view of the customer.  It spans multiple domains ranging from customers to suppliers to products and beyond.  MDM is pivotal to providing a solid customer experience - one that results in repeat business, continued loyalty and last but not least - high customer satisfaction.  Customer experience is not only defined as accurate information about the customer for the enterprise, but also presenting the customer with the right information about products, orders, product availability, etc.   Let's take a look at a couple of customer use cases with Oracle MDM. Below is a picture from a recent customer panel: Oracle MDM is a key platform for increasing upsell/cross-sell opportunities, improve targeting of customers and uncover new sales opportunies, reduce inaccuracies in mailing marketing materials to prospects, as well as to tap into and uncover the full value of a customer across business units more accurately.  A leading investment and private bank leverages Oracle MDM to do a better job of identifying clients, their levels of investment as well as consistently manage them through a series of areas such as credit, risk, new accounts, etc. Ultimately, they are looking to understand client investments and touchpoints across the company's offerings.  Another use case for Oracle MDM is with a major financial and insurance services company with clients worldwide, looking to resolve customer data inaccuracies and client information stored differently across mulitiple systems.  For more information on Oracle Master Data Management, click here.  

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