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  • java.util.ConcurrentModificationException when serializing non thread-safe maps

    - by [email protected]
    We have got some questions related to exceptions thrown during a map serialization like the following one (in this example, for a LRUMap): java.util.ConcurrentModificationExceptionat org.apache.commons.collections.SequencedHashMap$OrderedIterator.next(Unknown Source)at org.apache.commons.collections.LRUMap.writeExternal(Unknown Source)at java.io.ObjectOutputStream.writeExternalData(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.defaultWriteFields(ObjectOutputStream.java(Inlined CompiledCode))at java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.defaultWriteFields(ObjectOutputStream.java(Inlined CompiledCode))at java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.defaultWriteFields(ObjectOutputStream.java(Inlined CompiledCode))at java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java(Compiled Code))at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java(Compiled Code))at com.tangosol.util.ExternalizableHelper.writeSerializable(ExternalizableHelper.java(InlinedCompiled Code))at com.tangosol.util.ExternalizableHelper.writeObjectInternal(ExternalizableHelper.java(Compiled Code))at com.tangosol.util.ExternalizableHelper.serializeInternal(ExternalizableHelper.java(Compiled Code))at com.tangosol.util.ExternalizableHelper.toBinary(ExternalizableHelper.java(InlinedCompiled Code))at com.tangosol.util.ExternalizableHelper.toBinary(ExternalizableHelper.java(InlinedCompiled Code))at com.tangosol.coherence.servlet.TraditionalHttpSessionModel$OptimizedHolder.serializeValue(TraditionalHttpSessionModel.java(Inlined Compiled Code))at com.tangosol.coherence.servlet.TraditionalHttpSessionModel$OptimizedHolder.getBinary(TraditionalHttpSessionModel.java(Compiled Code)) This is caused because LRUMap is not thread safe, so if another thread is modifying the content of that same map while serialization is in progress, then the ConcurrentModificationException will be thrown. Also, the map must be synchronized. Other structures like java.util.HashMap are not thread safe too. To avoid this kind of problems, it is recommended to use a thread-safe and synchronized map such as java.util.Map, java.util.Hashtable or com.tangosol.util.SafeHashMap. You may also need to use the synchronizedMap(Map) method from Class java.util.Collections.  

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  • Oracle E-Business Suite (WebADI) integration with Oracle Open Office

    - by Harald Behnke
    Another highlight of the new Oracle Open Office Release 3.3 enterprise features is the Oracle E-Business Suite Release 12.1 (WebADI) integration. The WebADI integration in Oracle Open Office for Windows allows you to bring your Oracle E-Business Suite data into an Oracle Open Office Calc spreadsheet, where familiar data entry and modeling techniques can be used to complete your E-Business Suite tasks. You can create formatted spreadsheets on your desktop that allow you to download, view, edit, and create Oracle E-Business Suite data. Use data entry shortcuts (such as copying and pasting or dragging and dropping ranges of cells), or Calc's Open Document Format (ODF V1.2) compliant spreadsheet formulas, to calculate amounts to save time. You can combine speed and accuracy by invoking lists of values for fields within the spreadsheet. After editing the spreadsheet, you can use WebADI's validation functionality to validate the data before uploading it to the Oracle E-Business Suite. Validation messages are returned to the spreadsheet, allowing you to identify and correct invalid. This video shows a hands-on demonstration of the Oracle E-Business Suite integration: Read more about the Oracle Open Office enterprise features.

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  • Jobs, jobs, jobs, jobs: in Java technology (3/2012)

    - by hinkmond
    If you're looking for an opportunity to work on the latest Java technology, we have some job openings on our team. We are currently planning some pretty cool projects that you would work on! See Java Technology Jobs at Oracle: Req IRC1722640 Req IRC1722647 Req IRC1722654 So, check it out. You'll get the opportunity to program Java devices, work on cutting edge embedded platforms, and a get an assigned free blog at the Oracle blog site too. Won't that be fun? Hinkmond

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  • Today at Oracle OpenWorld 2012

    - by Scott McNeil
    We have another full day of great Oracle OpenWorld keynotes, sessions, demos and customer presentations in the Seen and Be Heard threater. Here's a quick run down of what's happening today with Oracle Enterprise Manager 12c: Download the Oracle Enterprise Manager 12c OpenWorld schedule (PDF) Oracle Enterprise Manager Cloud Control 12c (and Private Cloud) General Session Tues 2 Oct, 2012 Time Title Location 11:45 AM - 12:45 PM General Session: Using Oracle Enterprise Manager to Manage Your Own Private Cloud Moscone South - 103* 1:15 PM - 2:15 PM General Session: Breakthrough Efficiency in Private Cloud Infrastructure Moscone West - 3014 Conference Session Tues 2 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Oracle Exadata/Oracle Enterprise Manager 12c: Journey into Oracle Database Cloud Moscone West - 3018 10:15 AM - 11:15 AM Bulletproof Your Application Upgrades with Secure Data Masking and Subsetting Moscone West - 3020 10:15 AM - 11:15 AM Oracle Enterprise Manager 12c: Architecture Deep Dive, Tips, and Techniques Moscone South - 303 11:45 AM - 12:45 PM RDBMS Forensics: Troubleshooting with Active Session History Moscone West - 3018 11:45 AM - 12:45 PM Building and Operationalizing Your Data Center Environment with Oracle Exalogic Moscone South - 309 11:45 AM - 12:45 PM Securely Building a National Electronic Health Record: Singapore Case Study Westin San Francisco - Concordia 1:15 PM - 2:15 PM Managing Heterogeneous Environments with Oracle Enterprise Manager Moscone West - 3018 1:15 PM - 2:15 PM Complete Oracle WebLogic Server Management with Oracle Enterprise Manager 12c Moscone South - 309 1:15 PM - 2:15 PM Database Lifecycle Management with Oracle Enterprise Manager 12c Moscone West - 3020 1:15 PM - 2:15 PM Best Practices, Key Features, Tips, Techniques for Oracle Enterprise Manager 12c Upgrade Moscone South - 307 1:15 PM - 2:15 PM Enterprise Cloud with CSC’s Foundation Services for Oracle and Oracle Enterprise Manager 12c Moscone South - 236 5:00 PM - 6:00 PM Deep Dive 3-D on Oracle Exadata Management: From Discovery to Deployment to Diagnostics Moscone West - 3018 5:00 PM - 6:00 PM Everything You Need to Know About Monitoring and Troubleshooting Oracle GoldenGate Moscone West - 3005 5:00 PM - 6:00 PM Oracle Enterprise Manager 12c: The Nerve Center of Oracle Cloud Moscone West - 3020 5:00 PM - 6:00 PM Advanced Management of Oracle E-Business Suite with Oracle Enterprise Manager Moscone West - 2016 5:00 PM - 6:00 PM Oracle Enterprise Manager 12c Cloud Control Performance Pages: Falling in Love Again Moscone West - 3014 Hands-on Labs Tues 2 Oct, 2012 Time Title Location 10:15 AM - 12:45 PM Managing the Cloud with Oracle Enterprise Manager 12c Marriott Marquis - Salon 5/6 1:15 PM - 2:15 PM Database Performance Tuning Hands-on Lab Marriott Marquis - Salon 5/6 Scene and Be Heard Theater Session Tues 2 Oct, 2012 Time Title Location 10:30 AM - 10:50 AM Start Small, Grow Big: Hands-On Oracle Private Cloud—A Step-by-Step Guide Moscone South Exhibition Hall - Booth 2407 12:30 PM - 12:50 PM Blue Medora’s Oracle Enterprise Manager Plug-in for VMware vSphere Monitoring Moscone South Exhibition Hall - Booth 2407 Demos Demo Location Application and Infrastructure Testing Moscone West - W-092 Automatic Application and SQL Tuning Moscone South, Left - S-042 Automatic Fault Diagnostics Moscone South, Left - S-036 Automatic Performance Diagnostics Moscone South, Left - S-033 Complete Care for Oracle Using My Oracle Support Moscone South, Left - S-031 Complete Cloud Lifecycle Management Moscone North, Upper Lobby - N-019 Complete Database Lifecycle Management Moscone South, Left - S-030 Comprehensive Infrastructure as a Service via Oracle Enterprise Manager Moscone South, Left - S-045 Data Masking and Data Subsetting Moscone South, Left - S-034 Database Testing with Oracle Real Application Testing Moscone South, Left - S-041 Identity Management Monitoring with Oracle Enterprise Manager Moscone South, Right - S-212 Mission-Critical, SPARC-Powered Infrastructure as a Service Moscone South, Center - S-157 Oracle E-Business Suite, Siebel, JD Edwards, and PeopleSoft Management Moscone West - W-084 Oracle Enterprise Manager Cloud Control 12c Overview Moscone South, Left - S-039 Oracle Enterprise Manager: Complete Data Center Management Moscone South, Left - S-040 Oracle Exadata Management Moscone South, Center - Oracle Exalogic Management Moscone South, Center - Oracle Fusion Applications Management Moscone West - W-018 Oracle Real User Experience Insight Moscone South, Right - S-226 Oracle WebLogic Server Management and Java Diagnostics Moscone South, Right - S-206 Platform as a Service Using Oracle Enterprise Manager Moscone North, Upper Lobby - N-020 SOA Management Moscone South, Right - S-225 Self-Service Application Testing on Private and Public Clouds Moscone West - W-110 Oracle OpenWorld Music Festival New this year is Oracle’s first annual Oracle OpenWorld Musical Festival, featuring some of today's breakthrough musicians from around the country and the world. It's five nights of back-to-back performances in the heart of San Francisco—free to registered attendees. See the lineup Not Heading to OpenWorld—Watch it Live! Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager Cloud Control12c Mobile app

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  • PARTNER WEBCAST (June 4): Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco

    - by Zeynep Koch
    Live Webcast: Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco A webcast for resellers who sell Oracle workloads to customers  Wednesday, June 4, 2014, 8:00 AM PDT /11 AM EDT  Register today Nimble Storage SmartStack™ for Oracle provides pre-validated reference architecture that speed deployments and minimize risk.  IT and Oracle administrators and architects realize the importance of underlying Operating System, Virtualization software, and Storage in maintaining services levels and staying in budget.  In this webinar, you will learn how Nimble Storage SmartStack for Oracle provides a converged infrastructure for Oracle database online transaction processing (OLTP) and online analytical processing (OLAP) environments with Oracle Linux and Oracle VM. SmartStack delivers the performance and reliability needed for deploying Oracle on a single symmetric multiprocessing (SMP) server or if you are running Oracle Real Application Clusters (RAC) on multiple nodes. Nimble Storage SmartStack for Oracle with Cisco can help you provide: Improved Oracle performance Stress-free data protection and DR of your Oracle database Higher availability and uptime Accelerate Oracle development and improve testing All for dramatically less than what you’re paying now Presenters: Doan Nguyen, Senior Principal Product Marketing Director, Oracle Vanessa Scott , Business Development Manager, Cisco Ibrahim “Ibby” Rahmani, Product and Solutions Marketing, Nimble Storage Join this event to learn from our Nimble Storage and Oracle experts on how to optimize your customers' Oracle environments. Register today to learn more!

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  • PARTNER WEBCAST (June 4): Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco

    - by Zeynep Koch
    Live Webcast: Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco A webcast for resellers who sell Oracle workloads to customers  Wednesday, June 4, 2014, 8:00 AM PDT /11 AM EDT  Register today Nimble Storage SmartStack™ for Oracle provides pre-validated reference architecture that speed deployments and minimize risk.  IT and Oracle administrators and architects realize the importance of underlying Operating System, Virtualization software, and Storage in maintaining services levels and staying in budget.  In this webinar, you will learn how Nimble Storage SmartStack for Oracle provides a converged infrastructure for Oracle database online transaction processing (OLTP) and online analytical processing (OLAP) environments with Oracle Linux and Oracle VM. SmartStack delivers the performance and reliability needed for deploying Oracle on a single symmetric multiprocessing (SMP) server or if you are running Oracle Real Application Clusters (RAC) on multiple nodes. Nimble Storage SmartStack for Oracle with Cisco can help you provide: Improved Oracle performance Stress-free data protection and DR of your Oracle database Higher availability and uptime Accelerate Oracle development and improve testing All for dramatically less than what you’re paying now Presenters: Doan Nguyen, Senior Principal Product Marketing Director, Oracle Vanessa Scott , Business Development Manager, Cisco Ibrahim “Ibby” Rahmani, Product and Solutions Marketing, Nimble Storage Join this event to learn from our Nimble Storage and Oracle experts on how to optimize your customers' Oracle environments. Register today to learn more!

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  • Using Oracle Receivables Diagnostics: How To Run, Read & Use To Troubleshoot

    - by Robert Story
    Upcoming WebcastTitle: Using Oracle Receivables Diagnostics: How To Run, Read & Use To TroubleshootDate: March 31, 2010 Time: 10:00 am EDT Product Family: Receivables Community Summary This one-hour session is recommended for functional users who want to take a more active role in the generation of Diagnostics in Oracle Receivables. This session will provide an overview of how diagnostics are structured and give some tips on how to read/analyze the output as well as some simple troubleshooting tips. Topics will include: Review of Diagnostic Catalogs in Release 11i, 12.0.x and 12.1.1How to run some of the more popular Receivables DiagnosticsHow to read and analyze diagnostic data Examine the log viewer A short, live demonstration (only if applicable) and question and answer period will be included. Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Unit testing internal methods in a strongly named assembly/project

    - by Rohit Gupta
    If you need create Unit tests for internal methods within a assembly in Visual Studio 2005 or greater, then we need to add an entry in the AssemblyInfo.cs file of the assembly for which you are creating the units tests for. For e.g. if you need to create tests for a assembly named FincadFunctions.dll & this assembly contains internal/friend methods within which need to write unit tests for then we add a entry in the FincadFunctions.dll’s AssemblyInfo.cs file like so : 1: [assembly: System.Runtime.CompilerServices.InternalsVisibleTo("FincadFunctionsTests")] where FincadFunctionsTests is the name of the Unit Test project which contains the Unit Tests. However if the FincadFunctions.dll is a strongly named assembly then you will the following error when compiling the FincadFunctions.dll assembly :      Friend assembly reference “FincadFunctionsTests” is invalid. Strong-name assemblies must specify a public key in their InternalsVisibleTo declarations. Thus to add a public key token to InternalsVisibleTo Declarations do the following: You need the .snk file that was used to strong-name the FincadFunctions.dll assembly. You can extract the public key from this .snk with the sn.exe tool from the .NET SDK. First we extract just the public key from the key pair (.snk) file into another .snk file. sn -p test.snk test.pub Then we ask for the value of that public key (note we need the long hex key not the short public key token): sn -tp test.pub We end up getting a super LONG string of hex, but that's just what we want, the public key value of this key pair. We add it to the strongly named project "FincadFunctions.dll" that we want to expose our internals from. Before what looked like: 1: [assembly: System.Runtime.CompilerServices.InternalsVisibleTo("FincadFunctionsTests")] Now looks like. 1: [assembly: System.Runtime.CompilerServices.InternalsVisibleTo("FincadFunctionsTests, 2: PublicKey=002400000480000094000000060200000024000052534131000400000100010011fdf2e48bb")] And we're done. hope this helps

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  • Azure Storage Explorer

    - by kaleidoscope
    Azure Storage Explorer –  an another way to Deploy the services on Cloud Azure Storage Explorer is a useful GUI tool for inspecting and altering the data in your Azure cloud storage projects including the logs of your cloud-hosted applications. All three types of cloud storage can be viewed: blobs, queues, and tables. You can also create or delete blob/queue/table containers and items. Text blobs can be edited and all data types can be imported/exported between the cloud and local files. Table records can be imported/exported between the cloud and spreadsheet CSV files. Why Azure Storage Explorer Azure Storage Explorer is a licensed CodePlex project provided by Neudesic – a Microsoft partner.  It is a simple UI that requires you to input your blob storage name, access key and endpoints in the Storage Settings dialog. For more details please refer to the link: http://azurestorageexplorer.codeplex.com/Release/ProjectReleases.aspx?ReleaseId=35189   Anish, S

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  • Windows Azure Upgrade Domain

    - by kaleidoscope
    Windows Azure automatically divides your role instances into some “logical” domains called upgrade domains. During upgrade, Azure is updating these domains one by one. This is a by design behavior to avoid nasty situations. Some of the last feature additions and enhancements on the platform was the ability to notify your role instances in case of “environment” changes, like adding or removing being most common. In such case, all your roles get a notification of this change. Imagine if you had 50 or 60 role instances, getting notified all at once and start doing various actions to react to this change. It will be a complete disaster for your service. The way to address this problem is upgrade domains. During upgrade Windows Azure updates them one by one and only the associated role instances to a specific domain get notified of the changes taking place. Only a small number of your role instances will get notified, react and the rest will remain intact providing a seamless upgrade experience and no service disruption or downtime. http://www.kefalidis.me/archive/2009/11/27/windows-azure-ndash-what-is-an-upgrade-domain.aspx   Lokesh, M

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  • SOA PS5 Bundle Patch 4 and OSB PS5 Bundle Patch 1

    - by ShawnBailey
    Announcing the Availability of SOA Suite 11g PS5 Bundled Patch 4 and OSB PS5 Bundle Patch 1 These Bundled Patches contain a number of high impact fixes for PS5 and are recommended for anyone currently using this release. Please review the list of included fixes in the readmes and if you are running with any SOA or OSB patches not included in the Bundled Patches please request for Support to create a one-off on top of the appropriate Bundled Patch. The patches can be downloaded from My Oracle Support. 'Patches & Updates' - Enter '14406487' (SOA) or '14389126' (OSB) and click 'Search'. Further information on specific included fixes can also be found in the following documents on MOS: SOA 11g: Bundle Patch Reference, Doc ID 1485949.1 OSB 11g: Bundle Patch Reference, Doc ID 1499170.1

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  • C#/.NET Little Wonders: Using &lsquo;default&rsquo; to Get Default Values

    - by James Michael Hare
    Once again, in this series of posts I look at the parts of the .NET Framework that may seem trivial, but can help improve your code by making it easier to write and maintain. The index of all my past little wonders posts can be found here. Today’s little wonder is another of those small items that can help a lot in certain situations, especially when writing generics.  In particular, it is useful in determining what the default value of a given type would be. The Problem: what’s the default value for a generic type? There comes a time when you’re writing generic code where you may want to set an item of a given generic type.  Seems simple enough, right?  We’ll let’s see! Let’s say we want to query a Dictionary<TKey, TValue> for a given key and get back the value, but if the key doesn’t exist, we’d like a default value instead of throwing an exception. So, for example, we might have a the following dictionary defined: 1: var lookup = new Dictionary<int, string> 2: { 3: { 1, "Apple" }, 4: { 2, "Orange" }, 5: { 3, "Banana" }, 6: { 4, "Pear" }, 7: { 9, "Peach" } 8: }; And using those definitions, perhaps we want to do something like this: 1: // assume a default 2: string value = "Unknown"; 3:  4: // if the item exists in dictionary, get its value 5: if (lookup.ContainsKey(5)) 6: { 7: value = lookup[5]; 8: } But that’s inefficient, because then we’re double-hashing (once for ContainsKey() and once for the indexer).  Well, to avoid the double-hashing, we could use TryGetValue() instead: 1: string value; 2:  3: // if key exists, value will be put in value, if not default it 4: if (!lookup.TryGetValue(5, out value)) 5: { 6: value = "Unknown"; 7: } But the “flow” of using of TryGetValue() can get clunky at times when you just want to assign either the value or a default to a variable.  Essentially it’s 3-ish lines (depending on formatting) for 1 assignment.  So perhaps instead we’d like to write an extension method to support a cleaner interface that will return a default if the item isn’t found: 1: public static class DictionaryExtensions 2: { 3: public static TValue GetValueOrDefault<TKey, TValue>(this Dictionary<TKey, TValue> dict, 4: TKey key, TValue defaultIfNotFound) 5: { 6: TValue value; 7:  8: // value will be the result or the default for TValue 9: if (!dict.TryGetValue(key, out value)) 10: { 11: value = defaultIfNotFound; 12: } 13:  14: return value; 15: } 16: } 17:  So this creates an extension method on Dictionary<TKey, TValue> that will attempt to get a value using the given key, and will return the defaultIfNotFound as a stand-in if the key does not exist. This code compiles, fine, but what if we would like to go one step further and allow them to specify a default if not found, or accept the default for the type?  Obviously, we could overload the method to take the default or not, but that would be duplicated code and a bit heavy for just specifying a default.  It seems reasonable that we could set the not found value to be either the default for the type, or the specified value. So what if we defaulted the type to null? 1: public static TValue GetValueOrDefault<TKey, TValue>(this Dictionary<TKey, TValue> dict, 2: TKey key, TValue defaultIfNotFound = null) // ... No, this won’t work, because only reference types (and Nullable<T> wrapped types due to syntactical sugar) can be assigned to null.  So what about a calling parameterless constructor? 1: public static TValue GetValueOrDefault<TKey, TValue>(this Dictionary<TKey, TValue> dict, 2: TKey key, TValue defaultIfNotFound = new TValue()) // ... No, this won’t work either for several reasons.  First, we’d expect a reference type to return null, not an “empty” instance.  Secondly, not all reference types have a parameter-less constructor (string for example does not).  And finally, a constructor cannot be determined at compile-time, while default values can. The Solution: default(T) – returns the default value for type T Many of us know the default keyword for its uses in switch statements as the default case.  But it has another use as well: it can return us the default value for a given type.  And since it generates the same defaults that default field initialization uses, it can be determined at compile-time as well. For example: 1: var x = default(int); // x is 0 2:  3: var y = default(bool); // y is false 4:  5: var z = default(string); // z is null 6:  7: var t = default(TimeSpan); // t is a TimeSpan with Ticks == 0 8:  9: var n = default(int?); // n is a Nullable<int> with HasValue == false Notice that for numeric types the default is 0, and for reference types the default is null.  In addition, for struct types, the value is a default-constructed struct – which simply means a struct where every field has their default value (hence 0 Ticks for TimeSpan, etc.). So using this, we could modify our code to this: 1: public static class DictionaryExtensions 2: { 3: public static TValue GetValueOrDefault<TKey, TValue>(this Dictionary<TKey, TValue> dict, 4: TKey key, TValue defaultIfNotFound = default(TValue)) 5: { 6: TValue value; 7:  8: // value will be the result or the default for TValue 9: if (!dict.TryGetValue(key, out value)) 10: { 11: value = defaultIfNotFound; 12: } 13:  14: return value; 15: } 16: } Now, if defaultIfNotFound is unspecified, it will use default(TValue) which will be the default value for whatever value type the dictionary holds.  So let’s consider how we could use this: 1: lookup.GetValueOrDefault(1); // returns “Apple” 2:  3: lookup.GetValueOrDefault(5); // returns null 4:  5: lookup.GetValueOrDefault(5, “Unknown”); // returns “Unknown” 6:  Again, do not confuse a parameter-less constructor with the default value for a type.  Remember that the default value for any type is the compile-time default for any instance of that type (0 for numeric, false for bool, null for reference types, and struct will all default fields for struct).  Consider the difference: 1: // both zero 2: int i1 = default(int); 3: int i2 = new int(); 4:  5: // both “zeroed” structs 6: var dt1 = default(DateTime); 7: var dt2 = new DateTime(); 8:  9: // sb1 is null, sb2 is an “empty” string builder 10: var sb1 = default(StringBuilder()); 11: var sb2 = new StringBuilder(); So in the above code, notice that the value types all resolve the same whether using default or parameter-less construction.  This is because a value type is never null (even Nullable<T> wrapped types are never “null” in a reference sense), they will just by default contain fields with all default values. However, for reference types, the default is null and not a constructed instance.  Also it should be noted that not all classes have parameter-less constructors (string, for instance, doesn’t have one – and doesn’t need one). Summary Whenever you need to get the default value for a type, especially a generic type, consider using the default keyword.  This handy word will give you the default value for the given type at compile-time, which can then be used for initialization, optional parameters, etc. Technorati Tags: C#,CSharp,.NET,Little Wonders,default

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  • Oracle OpenWorld Preview: Get Your Hands Dirty with Oracle WebCenter

    - by Christie Flanagan
    Feel like getting your hands dirty with Oracle WebCenter during Oracle OpenWorld next week?  Roll up your sleeves and sharpen you skills sets by mastering Oracle WebCenter technology in one of our Hand-On Labs.  These labs are self-paced, practical learning sessions where you’re guaranteed to discover new ways to derive maximum benefits from Oracle WebCenter.  Experts will be available in person to answer questions and guide you through each lab. HOL10208 - Add Social Capabilities to Your Enterprise Applications Monday, Oct 1, 12:15 PM - 1:15 PM - Marriott Marquis - Salon 1/2 Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions.HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI Tuesday, Oct 2, 11:45 AM - 12:45 PM - Marriott Marquis - Salon 1/2Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.HOL10207 - Build an Intranet Portal with Oracle WebCenter Tuesday, Oct 2, 1:15 PM - 2:15 PM - Marriott Marquis - Salon 1/2 Wednesday, Oct 3, 3:30 PM - 4:30 PM - Marriott Marquis - Salon 1/2In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity.HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience Wednesday, Oct 3, 5:00 PM - 6:00 PM - Marriott Marquis - Salon 1/2Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release. See Your Favorite WebCenter Products in Action Visit us in the exhibition hall to see demonstrations of WebCenter products.  Demo pod locations are in Moscone South, Right: Oracle Social Network: S-244 Oracle WebCenter Content: S-246, S245 Oracle WebCenter Sites: S-247 Oracle WebCenter Portal: S-249 More Info: Oracle OpenWorld Oracle WebCenter Focus On Guide Oracle Customer Experience Summit @ OpenWorld

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  • Bind a Wijmo Grid to Salesforce.com Through the Salesforce OData Connector

    - by dataintegration
    This article will explain how to connect to any RSSBus OData Connector with Wijmo's data grid using JSONP. While the example will use the Salesforce Connector, the same process can be followed for any of the RSSBus OData Connectors. Step 1: Download and install both the Salesforce Connector from RSSBus and the Wijmo javascript library. Step 2: Next you will want to configure the Salesforce Connector to connect with your Salesforce account. If you browse to the Help tab in the Salesforce Connector application, there is a link to the Getting Started Guide which will walk you through setting up the Salesforce Connector. Step 3: Once you have successfully configured the Salesforce Connector application, you will want to open a Wijmo sample grid file to edit. This example will use the overview.html grid found in the Samples folder. Step 4: First, we will wrap the jQuery document ready function in a callback function for the JSONP service. In this example, we will wrap this in function called fnCallback which will take a single object args. <script id="scriptInit" type="text/javascript"> function fnCallback(args) { $(document).ready(function () { $("#demo").wijgrid({ ... }); }); }; </script> Step 5: Next, we need to format the columns object in a format that Wijmo's data grid expects. This is done by adding the headerText: element for each column. <script id="scriptInit" type="text/javascript"> function fnCallback(args) { var columns = []; for (var i = 0; i < args.columnnames.length; i++){ var col = { headerText: args.columnnames[i]}; columns.push(col); } $(document).ready(function () { $("#demo").wijgrid({ ... }); }); }; </script> Step 6: Now the wijgrid parameters are ready to be set. In this example, we will set the data input parameter to the args.data object and the columns input parameter to our newly created columns object. The resulting javascript function should look like this: <script id="scriptInit" type="text/javascript"> function fnCallback(args) { var columns = []; for (var i = 0; i < args.columnnames.length; i++){ var col = { headerText: args.columnnames[i]}; columns.push(col); } $(document).ready(function () { $("#demo").wijgrid({ allowSorting: true, allowPaging: true, pageSize: 10, data: args.data, columns: columns }); }); }; </script> Step 7: Finally, we need to add the JSONP reference to our Salesforce Connector's data table. You can find this by clicking on the Settings tab of the Salesforce Connector. Once you have found the JSONP URL, you will need to supply a valid table name that you want to connect with Wijmo. In this example, we will connect to the Lead table. You will also need to add authentication options in this step. In the example we will append the authtoken of the user who has access to the Salesforce Connector using the @authtoken query string parameter. IMPORTANT: This is not secure and will expose the authtoken of the user whose authtoken you supply in this step. There are other ways to secure the user's authtoken, but this example uses a query string parameter for simplicity. <script src="http://localhost:8181/sfconnector/data/conn/Lead.rsd?@jsonp=fnCallback&sql:query=SELECT%20*%20FROM%20Lead&@authtoken=<myAuthToken>" type="text/javascript"></script> Step 8: Now, we are done. If you point your browser to the URL of the sample, you should see your Salesforce.com leads in a Wijmo data grid.

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  • ANTS Memory Profiler 7.0 Review

    - by Michael B. McLaughlin
    (This is my first review as a part of the GeeksWithBlogs.net Influencers program. It’s a program in which I (and the others who have been selected for it) get the opportunity to check out new products and services and write reviews about them. We don’t get paid for this, but we do generally get to keep a copy of the software or retain an account for some period of time on the service that we review. In this case I received a copy of Red Gate Software’s ANTS Memory Profiler 7.0, which was released in January. I don’t have any upgrade rights nor is my review guided, restrained, influenced, or otherwise controlled by Red Gate or anyone else. But I do get to keep the software license. I will always be clear about what I received whenever I do a review – I leave it up to you to decide whether you believe I can be objective. I believe I can be. If I used something and really didn’t like it, keeping a copy of it wouldn’t be worth anything to me. In that case though, I would simply uninstall/deactivate/whatever the software or service and tell the company what I didn’t like about it so they could (hopefully) make it better in the future. I don’t think it’d be polite to write up a terrible review, nor do I think it would be a particularly good use of my time. There are people who get paid for a living to review things, so I leave it to them to tell you what they think is bad and why. I’ll only spend my time telling you about things I think are good.) Overview of Common .NET Memory Problems When coming to land of managed memory from the wilds of unmanaged code, it’s easy to say to one’s self, “Wow! Now I never have to worry about memory problems again!” But this simply isn’t true. Managed code environments, such as .NET, make many, many things easier. You will never have to worry about memory corruption due to a bad pointer, for example (unless you’re working with unsafe code, of course). But managed code has its own set of memory concerns. For example, failing to unsubscribe from events when you are done with them leaves the publisher of an event with a reference to the subscriber. If you eliminate all your own references to the subscriber, then that memory is effectively lost since the GC won’t delete it because of the publishing object’s reference. When the publishing object itself becomes subject to garbage collection then you’ll get that memory back finally, but that could take a very long time depending of the life of the publisher. Another common source of resource leaks is failing to properly release unmanaged resources. When writing a class that contains members that hold unmanaged resources (e.g. any of the Stream-derived classes, IsolatedStorageFile, most classes ending in “Reader” or “Writer”), you should always implement IDisposable, making sure to use a properly written Dispose method. And when you are using an instance of a class that implements IDisposable, you should always make sure to use a 'using' statement in order to ensure that the object’s unmanaged resources are disposed of properly. (A ‘using’ statement is a nicer, cleaner looking, and easier to use version of a try-finally block. The compiler actually translates it as though it were a try-finally block. Note that Code Analysis warning 2202 (CA2202) will often be triggered by nested using blocks. A properly written dispose method ensures that it only runs once such that calling dispose multiple times should not be a problem. Nonetheless, CA2202 exists and if you want to avoid triggering it then you should write your code such that only the innermost IDisposable object uses a ‘using’ statement, with any outer code making use of appropriate try-finally blocks instead). Then, of course, there are situations where you are operating in a memory-constrained environment or else you want to limit or even eliminate allocations within a certain part of your program (e.g. within the main game loop of an XNA game) in order to avoid having the GC run. On the Xbox 360 and Windows Phone 7, for example, for every 1 MB of heap allocations you make, the GC runs; the added time of a GC collection can cause a game to drop frames or run slowly thereby making it look bad. Eliminating allocations (or else minimizing them and calling an explicit Collect at an appropriate time) is a common way of avoiding this (the other way is to simplify your heap so that the GC’s latency is low enough not to cause performance issues). ANTS Memory Profiler 7.0 When the opportunity to review Red Gate’s recently released ANTS Memory Profiler 7.0 arose, I jumped at it. In order to review it, I was given a free copy (which does not include upgrade rights for future versions) which I am allowed to keep. For those of you who are familiar with ANTS Memory Profiler, you can find a list of new features and enhancements here. If you are an experienced .NET developer who is familiar with .NET memory management issues, ANTS Memory Profiler is great. More importantly still, if you are new to .NET development or you have no experience or limited experience with memory profiling, ANTS Memory Profiler is awesome. From the very beginning, it guides you through the process of memory profiling. If you’re experienced and just want dive in however, it doesn’t get in your way. The help items GAHSFLASHDAJLDJA are well designed and located right next to the UI controls so that they are easy to find without being intrusive. When you first launch it, it presents you with a “Getting Started” screen that contains links to “Memory profiling video tutorials”, “Strategies for memory profiling”, and the “ANTS Memory Profiler forum”. I’m normally the kind of person who looks at a screen like that only to find the “Don’t show this again” checkbox. Since I was doing a review, though, I decided I should examine them. I was pleasantly surprised. The overview video clocks in at three minutes and fifty seconds. It begins by showing you how to get started profiling an application. It explains that profiling is done by taking memory snapshots periodically while your program is running and then comparing them. ANTS Memory Profiler (I’m just going to call it “ANTS MP” from here) analyzes these snapshots in the background while your application is running. It briefly mentions a new feature in Version 7, a new API that give you the ability to trigger snapshots from within your application’s source code (more about this below). You can also, and this is the more common way you would do it, take a memory snapshot at any time from within the ANTS MP window by clicking the “Take Memory Snapshot” button in the upper right corner. The overview video goes on to demonstrate a basic profiling session on an application that pulls information from a database and displays it. It shows how to switch which snapshots you are comparing, explains the different sections of the Summary view and what they are showing, and proceeds to show you how to investigate memory problems using the “Instance Categorizer” to track the path from an object (or set of objects) to the GC’s root in order to find what things along the path are holding a reference to it/them. For a set of objects, you can then click on it and get the “Instance List” view. This displays all of the individual objects (including their individual sizes, values, etc.) of that type which share the same path to the GC root. You can then click on one of the objects to generate an “Instance Retention Graph” view. This lets you track directly up to see the reference chain for that individual object. In the overview video, it turned out that there was an event handler which was holding on to a reference, thereby keeping a large number of strings that should have been freed in memory. Lastly the video shows the “Class List” view, which lets you dig in deeply to find problems that might not have been clear when following the previous workflow. Once you have at least one memory snapshot you can begin analyzing. The main interface is in the “Analysis” tab. You can also switch to the “Session Overview” tab, which gives you several bar charts highlighting basic memory data about the snapshots you’ve taken. If you hover over the individual bars (and the individual colors in bars that have more than one), you will see a detailed text description of what the bar is representing visually. The Session Overview is good for a quick summary of memory usage and information about the different heaps. You are going to spend most of your time in the Analysis tab, but it’s good to remember that the Session Overview is there to give you some quick feedback on basic memory usage stats. As described above in the summary of the overview video, there is a certain natural workflow to the Analysis tab. You’ll spin up your application and take some snapshots at various times such as before and after clicking a button to open a window or before and after closing a window. Taking these snapshots lets you examine what is happening with memory. You would normally expect that a lot of memory would be freed up when closing a window or exiting a document. By taking snapshots before and after performing an action like that you can see whether or not the memory is really being freed. If you already know an area that’s giving you trouble, you can run your application just like normal until just before getting to that part and then you can take a few strategic snapshots that should help you pin down the problem. Something the overview didn’t go into is how to use the “Filters” section at the bottom of ANTS MP together with the Class List view in order to narrow things down. The video tutorials page has a nice 3 minute intro video called “How to use the filters”. It’s a nice introduction and covers some of the basics. I’m going to cover a bit more because I think they’re a really neat, really helpful feature. Large programs can bring up thousands of classes. Even simple programs can instantiate far more classes than you might realize. In a basic .NET 4 WPF application for example (and when I say basic, I mean just MainWindow.xaml with a button added to it), the unfiltered Class List view will have in excess of 1000 classes (my simple test app had anywhere from 1066 to 1148 classes depending on which snapshot I was using as the “Current” snapshot). This is amazing in some ways as it shows you how in stark detail just how immensely powerful the WPF framework is. But hunting through 1100 classes isn’t productive, no matter how cool it is that there are that many classes instantiated and doing all sorts of awesome things. Let’s say you wanted to examine just the classes your application contains source code for (in my simple example, that would be the MainWindow and App). Under “Basic Filters”, click on “Classes with source” under “Show only…”. Voilà. Down from 1070 classes in the snapshot I was using as “Current” to 2 classes. If you then click on a class’s name, it will show you (to the right of the class name) two little icon buttons. Hover over them and you will see that you can click one to view the Instance Categorizer for the class and another to view the Instance List for the class. You can also show classes based on which heap they live on. If you chose both a Baseline snapshot and a Current snapshot then you can use the “Comparing snapshots” filters to show only: “New objects”; “Surviving objects”; “Survivors in growing classes”; or “Zombie objects” (if you aren’t sure what one of these means, you can click the helpful “?” in a green circle icon to bring up a popup that explains them and provides context). Remember that your selection(s) under the “Show only…” heading will still apply, so you should update those selections to make sure you are seeing the view you want. There are also links under the “What is my memory problem?” heading that can help you diagnose the problems you are seeing including one for “I don’t know which kind I have” for situations where you know generally that your application has some problems but aren’t sure what the behavior you have been seeing (OutOfMemoryExceptions, continually growing memory usage, larger memory use than expected at certain points in the program). The Basic Filters are not the only filters there are. “Filter by Object Type” gives you the ability to filter by: “Objects that are disposable”; “Objects that are/are not disposed”; “Objects that are/are not GC roots” (GC roots are things like static variables); and “Objects that implement _______”. “Objects that implement” is particularly neat. Once you check the box, you can then add one or more classes and interfaces that an object must implement in order to survive the filtering. Lastly there is “Filter by Reference”, which gives you the option to pare down the list based on whether an object is “Kept in memory exclusively by” a particular item, a class/interface, or a namespace; whether an object is “Referenced by” one or more of those choices; and whether an object is “Never referenced by” one or more of those choices. Remember that filtering is cumulative, so anything you had set in one of the filter sections still remains in effect unless and until you go back and change it. There’s quite a bit more to ANTS MP – it’s a very full featured product – but I think I touched on all of the most significant pieces. You can use it to debug: a .NET executable; an ASP.NET web application (running on IIS); an ASP.NET web application (running on Visual Studio’s built-in web development server); a Silverlight 4 browser application; a Windows service; a COM+ server; and even something called an XBAP (local XAML browser application). You can also attach to a .NET 4 process to profile an application that’s already running. The startup screen also has a large number of “Charting Options” that let you adjust which statistics ANTS MP should collect. The default selection is a good, minimal set. It’s worth your time to browse through the charting options to examine other statistics that may also help you diagnose a particular problem. The more statistics ANTS MP collects, the longer it will take to collect statistics. So just turning everything on is probably a bad idea. But the option to selectively add in additional performance counters from the extensive list could be a very helpful thing for your memory profiling as it lets you see additional data that might provide clues about a particular problem that has been bothering you. ANTS MP integrates very nicely with all versions of Visual Studio that support plugins (i.e. all of the non-Express versions). Just note that if you choose “Profile Memory” from the “ANTS” menu that it will launch profiling for whichever project you have set as the Startup project. One quick tip from my experience so far using ANTS MP: if you want to properly understand your memory usage in an application you’ve written, first create an “empty” version of the type of project you are going to profile (a WPF application, an XNA game, etc.) and do a quick profiling session on that so that you know the baseline memory usage of the framework itself. By “empty” I mean just create a new project of that type in Visual Studio then compile it and run it with profiling – don’t do anything special or add in anything (except perhaps for any external libraries you’re planning to use). The first thing I tried ANTS MP out on was a demo XNA project of an editor that I’ve been working on for quite some time that involves a custom extension to XNA’s content pipeline. The first time I ran it and saw the unmanaged memory usage I was convinced I had some horrible bug that was creating extra copies of texture data (the demo project didn’t have a lot of texture data so when I saw a lot of unmanaged memory I instantly figured I was doing something wrong). Then I thought to run an empty project through and when I saw that the amount of unmanaged memory was virtually identical, it dawned on me that the CLR itself sits in unmanaged memory and that (thankfully) there was nothing wrong with my code! Quite a relief. Earlier, when discussing the overview video, I mentioned the API that lets you take snapshots from within your application. I gave it a quick trial and it’s very easy to integrate and make use of and is a really nice addition (especially for projects where you want to know what, if any, allocations there are in a specific, complicated section of code). The only concern I had was that if I hadn’t watched the overview video I might never have known it existed. Even then it took me five minutes of hunting around Red Gate’s website before I found the “Taking snapshots from your code" article that explains what DLL you need to add as a reference and what method of what class you should call in order to take an automatic snapshot (including the helpful warning to wrap it in a try-catch block since, under certain circumstances, it can raise an exception, such as trying to call it more than 5 times in 30 seconds. The difficulty in discovering and then finding information about the automatic snapshots API was one thing I thought could use improvement. Another thing I think would make it even better would be local copies of the webpages it links to. Although I’m generally always connected to the internet, I imagine there are more than a few developers who aren’t or who are behind very restrictive firewalls. For them (and for me, too, if my internet connection happens to be down), it would be nice to have those documents installed locally or to have the option to download an additional “documentation” package that would add local copies. Another thing that I wish could be easier to manage is the Filters area. Finding and setting individual filters is very easy as is understanding what those filter do. And breaking it up into three sections (basic, by object, and by reference) makes sense. But I could easily see myself running a long profiling session and forgetting that I had set some filter a long while earlier in a different filter section and then spending quite a bit of time trying to figure out why some problem that was clearly visible in the data wasn’t showing up in, e.g. the instance list before remembering to check all the filters for that one setting that was only culling a few things from view. Some sort of indicator icon next to the filter section names that appears you have at least one filter set in that area would be a nice visual clue to remind me that “oh yeah, I told it to only show objects on the Gen 2 heap! That’s why I’m not seeing those instances of the SuperMagic class!” Something that would be nice (but that Red Gate cannot really do anything about) would be if this could be used in Windows Phone 7 development. If Microsoft and Red Gate could work together to make this happen (even if just on the WP7 emulator), that would be amazing. Especially given the memory constraints that apps and games running on mobile devices need to work within, a good memory profiler would be a phenomenally helpful tool. If anyone at Microsoft reads this, it’d be really great if you could make something like that happen. Perhaps even a (subsidized) custom version just for WP7 development. (For XNA games, of course, you can create a Windows version of the game and use ANTS MP on the Windows version in order to get a better picture of your memory situation. For Silverlight on WP7, though, there’s quite a bit of educated guess work and WeakReference creation followed by forced collections in order to find the source of a memory problem.) The only other thing I found myself wanting was a “Back” button. Between my Windows Phone 7, Zune, and other things, I’ve grown very used to having a “back stack” that lets me just navigate back to where I came from. The ANTS MP interface is surprisingly easy to use given how much it lets you do, and once you start using it for any amount of time, you learn all of the different areas such that you know where to go. And it does remember the state of the areas you were previously in, of course. So if you go to, e.g., the Instance Retention Graph from the Class List and then return back to the Class List, it will remember which class you had selected and all that other state information. Still, a “Back” button would be a welcome addition to a future release. Bottom Line ANTS Memory Profiler is not an inexpensive tool. But my time is valuable. I can easily see ANTS MP saving me enough time tracking down memory problems to justify it on a cost basis. More importantly to me, knowing what is happening memory-wise in my programs and having the confidence that my code doesn’t have any hidden time bombs in it that will cause it to OOM if I leave it running for longer than I do when I spin it up real quickly for debugging or just to see how a new feature looks and feels is a good feeling. It’s a feeling that I like having and want to continue to have. I got the current version for free in order to review it. Having done so, I’ve now added it to my must-have tools and will gladly lay out the money for the next version when it comes out. It has a 14 day free trial, so if you aren’t sure if it’s right for you or if you think it seems interesting but aren’t really sure if it’s worth shelling out the money for it, give it a try.

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • Java EE Summit December 3rd-5th Cologne, Germany

    - by JuergenKress
    16 Java EE Workshops in 3 days: Track: Java EE Core Technologies · Core – JPA 2.x - Arne Limburg · Core – EJB 3.1 und 3.2 - Jens Schumann · Core – CDI 1.0 & 1.1 - Mark Struberg · Core – JSF 2.x - Lars Röwekamp Track: Best Practices · Pitfalls in Java EE - Mark Struberg · Java EE UI - Adam Bien · Modeling meets Code - Arne Limburg · Java EE Security - Adam Bien Track: Java EE Kickstart · Kickstart – Java-EE-Architekturen - Jens Schumann · Kickstart – Java Web Profile - Lars Röwekamp · Kickstart – Events und Messaging - Thilo Frotscher · Kickstart – Services: REST und WS-* Thilo Frotscher “Do it yourself” – Workshop Day · Java EE Core – Putting together - Jens Schumann, Lars Röwekamp · Java EE Core – Putting together: Extended Edition · Java EE 6/7 – Productivity with Joy: Development - Adam Bien · Java EE 6/7 – Productivity with Joy: Testing - Adam Bien >> Night Session mit Matthias Weßendorf: · Future: New School Web Apps For more information and registration please visit www.java-ee-summit.de/zeitplaner. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Java EE,Adam Bien,Java EE Summit,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Java Spotlight Episode 107: Adam Bien on JavaEE Patterns and Futures @AdamBien

    - by Roger Brinkley
    Interview with Adam Bien, Java Champion and Ace Director, on his book Real World Java EE Patterns-Rethinking Best Practices and Java EE futures. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News NightHacking Tour Continues - Don't Miss It! JavaFX Ensemble in the Mac App Store12 Announcing the JavaFX UI controls sandbox Java EE 7 Status Update - November 2012 2012 Executive Committee (EC) Elections Events Nov 5-9, Øredev Developer Conference, Malmö, Sweden Nov 13-17, Devoxx, Antwerp, Belgium Nov 20-22, DOAG 2012, Nuremberg, Germany Dec 3-5, jDays, Göteborg, Sweden Dec 4-6, JavaOne Latin America, Sao Paolo, Brazil Dec 14-15, IndicThreads, Pune, India Feature InterviewAdam Bien is a Java Champion, NetBeans Dream Team Founding Member, Oracle ACE Director, Java Developer of the Year 2010. He has worked with Java since JDK 1.0, with Servlets/EJB since 1.0. He participates in the JCP as an Expert Group member for the Java EE 6 and 7, EJB 3.X, JAX-RS, CDI, and JPA 2.X JSRs. The author of several books about JavaFX, J2EE, and Java EE, including Real World Java EE Patterns—Rethinking Best Practices and Real World Java EE Night Hacks—Dissecting the Business Tier.The Kindle version of Real World Java EE Patterns-Rethinking Best Practices was released October 31. It’s only $9.99, but if you are an Amazon Prime members you can “borrow” the book for free. What’s Cool Building OpenJFX 2.2 Again

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  • Details of 5GB and 50GB SQL Azure databases have now been released, along with new price points

    - by Eric Nelson
    Like many others signed up to the Windows Azure Platform, I received an email overnight detailing the upcoming database size changes for SQL Azure. I know from our work with early adopters over the last 12 months that the 1GB and 10GB limits were sometimes seen as blockers, especially when migrating existing application to SQL Azure. On June 28th 2010, we will be increasing the size limits: SQL Azure Web Edition database from 1 GB to 5 GB SQL Azure Business Edition database will go from 10 GB to 50 GB Along with these changes comes new price points, including the option to increase in increments of 10GB: Web Edition: Up to 1 GB relational database = $9.99 / month Up to 5 GB relational database = $49.95 / month Business Edition: Up to 10 GB relational database = $99.99 / month Up to 20 GB relational database = $199.98 / month Up to 30 GB relational database = $299.97 / month Up to 40 GB relational database = $399.96 / month Up to 50 GB relational database = $499.95 / month Check out the full SQL Azure pricing. Related Links: http://ukazure.ning.com UK community site Getting started with the Windows Azure Platform

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  • Important Considerations When Implementing Oracle E-Business Tax in Release 12

    - by Robert Story
    Upcoming WebcastTitle: Important Considerations When Implementing Oracle E-Business Tax in Release 12Date: April 15, 2010 Time: 12:00 pm EDT Product Family: Receivables CommunitySummary This one-hour session is recommended for functional users who wish to understand the important considerations when they are implementing Oracle E-Business Tax in Release 12. Topics will include: Features of E-Business TaxUpgrade versus fresh implementationPartner Integrations Localizations A short, live demonstration (only if applicable) and question and answer period will be included. Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Free Book from Microsoft - Testing for Continuous Delivery with Visual Studio 2012

    - by TATWORTH
    Originally posted on: http://geekswithblogs.net/TATWORTH/archive/2013/10/16/free-book-from-microsoft---testing-for-continuous-delivery-with.aspxAt  http://msdn.microsoft.com/en-us/library/jj159345.aspx, Microsoft have made available a free e-book - Testing for Continuous Delivery with Visual Studio 2012 "As more software projects adopt a continuous delivery cycle, testing threatens to be the bottleneck in the process. Agile development frequently revisits each part of the source code, but every change requires a re-test of the product. While the skills of the manual tester are vital, purely manual testing can't keep up. Visual Studio 2012 provides many features that remove roadblocks in the testing and debugging process and also help speed up and automate re-testing."

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  • Why your Netapp is so slow...

    - by Darius Zanganeh
    Have you ever wondered why your Netapp FAS box is slow and doesn't perform well at large block workloads?  In this blog entry I will give you a little bit of information that will probably help you understand why it’s so slow, why you shouldn't use it for applications that read and write in large blocks like 64k, 128k, 256k ++ etc..  Of course since I work for Oracle at this time, I will show you why the ZS3 storage boxes are excellent choices for these types of workloads. Netapp’s Fundamental Problem The fundamental problem you have running these workloads on Netapp is the backend block size of their WAFL file system.  Every application block on a Netapp FAS ends up in a 4k chunk on a disk. Reference:  Netapp TR-3001 Whitepaper Netapp has proven this lacking large block performance fact in at least two different ways. They have NEVER posted an SPC-2 Benchmark yet they have posted SPC-1 and SPECSFS, both recently. In 2011 they purchased Engenio to try and fill this GAP in their portfolio. Block Size Matters So why does block size matter anyways?  Many applications use large block chunks of data especially in the Big Data movement.  Some examples are SAS Business Analytics, Microsoft SQL, Hadoop HDFS is even 64MB! Now let me boil this down for you.  If an application such MS SQL is writing data in a 64k chunk then before Netapp actually writes it on disk it will have to split it into 16 different 4k writes and 16 different disk IOPS.  When the application later goes to read that 64k chunk the Netapp will have to again do 16 different disk IOPS.  In comparison the ZS3 Storage Appliance can write in variable block sizes ranging from 512b to 1MB.  So if you put the same MSSQL database on a ZS3 you can set the specific LUNs for this database to 64k and then when you do an application read/write it requires only a single disk IO.  That is 16x faster!  But, back to the problem with your Netapp, you will VERY quickly run out of disk IO and hit a wall.  Now all arrays will have some fancy pre fetch algorithm and some nice cache and maybe even flash based cache such as a PAM card in your Netapp but with large block workloads you will usually blow through the cache and still need significant disk IO.  Also because these datasets are usually very large and usually not dedupable they are usually not good candidates for an all flash system.  You can do some simple math in excel and very quickly you will see why it matters.  Here are a couple of READ examples using SAS and MSSQL.  Assume these are the READ IOPS the application needs even after all the fancy cache and algorithms.   Here is an example with 128k blocks.  Notice the numbers of drives on the Netapp! Here is an example with 64k blocks You can easily see that the Oracle ZS3 can do dramatically more work with dramatically less drives.  This doesn't even take into account that the ONTAP system will likely run out of CPU way before you get to these drive numbers so you be buying many more controllers.  So with all that said, lets look at the ZS3 and why you should consider it for any workload your running on Netapp today.  ZS3 World Record Price/Performance in the SPC-2 benchmark ZS3-2 is #1 in Price Performance $12.08ZS3-2 is #3 in Overall Performance 16,212 MBPS Note: The number one overall spot in the world is held by an AFA 33,477 MBPS but at a Price Performance of $29.79.  A customer could purchase 2 x ZS3-2 systems in the benchmark with relatively the same performance and walk away with $600,000 in their pocket.

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  • XAF DSL Tool Needs a new Team Lead

    - by Patrick Liekhus
    I have enjoyed my time on this project and have used it in several production projects.  However, with the enhancements in Visual Studio 2010 and the Entity Framework, the DSL tool doesn’t make sense for me to support at this time.  With that said, I am looking for someone who has interest to continue the project if they so desire.  I have moved my attention to creating a new project at Entity Framework Extensions for XAF.  We are converting the current DSL tool into the Entity Framework extensions.  The same code generation and everything else work.  However, the visual design surface is so much easier to work with.  If you have any questions, please let me know.  Also, please take a moment to look at the new project.  This is where all my effort going forward will be focused. Thanks again for all the support on my vision this far and enjoy.

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  • SilverlightShow for Dec 27-Jan 2, 2011

    - by Dave Campbell
    Check out the Top Five most popular news at SilverlightShow for Dec 27-Jan 2, 2011. The most visited news for last week is Mahesh Sabnis's post on how to use Prism in Silverlight 4. Among the top 5 news is also the announcement for SilverlightShow December Newsletter that you can now read online. Here is SilverlightShow's weekly top 5: Using Prism with Silverlight 4 "What's new in Silverlight 4 demo" app Cinch - A Rich Full Featured WPF/SL MVVM Framework SilverlightShow December Newsletter Now Online Cracking a Microsoft contest or why Silverlight-WCF security is important Visit and bookmark SilverlightShow. Stay in the 'Light

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