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  • Simple tips to design a Customer Journey Map

    - by Isabel F. Peñuelas
    “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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  • Undeploying Apps Running JDev 11g WLS

    - by Christian David Straub
    Guest post from Jeanne Waldman:I was running my application in JDeveloper when I noticed log messages in the console for a different application, let's call it OldApp. I stopped and started the my application server, the WLS server, re-ran my application, and still I'd see messages for OldApp. I shut down JDeveloper, restarted, and still when I ran my application, I'd see the OldApp's messages   Well, it turns out that at some point in time the OldApp was not properly undeployed. To really stop OldApp, I had to:   Go to http://127.0.0.1:7101/console.   This deployed the console app where you configure WLS. By default the login credentials are:   username: weblogic password: weblogic1 I clicked on Deployments and I saw that OldApp was still running. I selected the checkbox next to OldApp and clicked on the Stop -> Force Stop Now.  Now when I run my application, I do not see the OldApp log messages.

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  • SPARC M7 Chip - 32 cores - Mind Blowing performance

    - by CarylTakvorian-Oracle
    Now that we've just announced our Next Generation Processor at the HotChips HC26 conference , my colleague Angelo Rajadurai has a great write-up on what was announced and what this could mean for our ISV partners, covering in particular the SPARC M7 new Software-in-Silicon features such as Application Data Integrity and the In-Memory Query Accelerator. During the same presentation we also introduced the SPARC Accelerated Program to provide our partners and third party developers access to all the goodness of the M7's SPARC Application Acceleration features. Please get in touch with us if you are interested in knowing more about this program.

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  • SPARC M7 Chip - 32 cores - Mind Blowing performance

    - by Angelo-Oracle
    The M7 Chip Oracle just announced its Next Generation Processor at the HotChips HC26 conference. As the Tech Lead in our Systems Division's Partner group, I had a front row seat to the extraordinary price performance advantage of Oracle current T5 and M6 based systems. Partner after partner tested  these systems and were impressed with it performance. Just read some of the quotes to see what our partner has been saying about our hardware. We just announced our next generation processor, the M7. This has 32 cores (up from 16-cores in T5 and 12-cores in M6). With 20 nm technology  this is our most advanced processor. The processor has more cores than anything else in the industry today. After the Sun acquisition Oracle has released 5 processors in 4 years and this is the 6th.  The S4 core  The M7 is built using the foundation of the S4 core. This is the next generation core technology. Like its predecessor, the S4 has 8 dynamic threads. It increases the frequency while maintaining the Pipeline depth. Each core has its own fine grain power estimator that keeps the core within its power envelop in 250 nano-sec granularity. Each core also includes Software in Silicon features for Application Acceleration Support. Each core includes features to improve Application Data Integrity, with almost no performance loss. The core also allows using part of the Virtual Address to store meta-data.  User-Level Synchronization Instructions are also part of the S4 core. Each core has 16 KB Instruction and 16 KB Data L1 cache. The Core Clusters  The cores on the M7 chip are organized in sets of 4-core clusters. The core clusters share  L2 cache.  All four cores in the complex share 256 KB of 4 way set associative L2 Instruction Cache, with over 1/2 TB/s of throughput. Two cores share 256 KB of 8 way set associative L2 Data Cache, with over 1/2 TB/s of throughput. With this innovative Core Cluster architecture, the M7 doubles core execution bandwidth. to maximize per-thread performance.  The Chip  Each  M7 chip has 8 sets of these core-clusters. The chip has 64 MB on-chip L3 cache. This L3 caches is shared among all the cores and is partitioned into 8 x 8 MB chunks. Each chunk is  8-way set associative cache. The aggregate bandwidth for the L3 cache on the chip is over 1.6TB/s. Each chip has 4 DDR4 memory controllers and can support upto 16 DDR4 DIMMs, allowing for 2 TB of RAM/chip. The chip also includes 4 internal links of PCIe Gen3 I/O controllers.  Each chip has 7 coherence links, allowing for 8 of these chips to be connected together gluelessly. Also 32 of these chips can be connected in an SMP configuration. A potential system with 32 chips will have 1024 cores and 8192 threads and 64 TB of RAM.  Software in Silicon The M7 chip has many built in Application Accelerators in Silicon. These features will be exposed to our Software partners using the SPARC Accelerator Program.  The M7  has built-in logic to decompress data at the speed of memory access. This means that applications can directly work on compressed data in memory increasing the data access rates. The VA Masking feature allows the use of part of the virtual address to store meta-data.  Realtime Application Data Integrity The Realtime Application Data Integrity feature helps applications safeguard against invalid, stale memory reference and buffer overflows. The first 4-bits if the Pointer can be used to store a version number and this version number is also maintained in the memory & cache lines. When a pointer accesses memory the hardware checks to make sure the two versions match. A SEGV signal is raised when there is a mismatch. This feature can be used by the Database, applications and the OS.  M7 Database In-Memory Query Accelerator The M7 chip also includes a In-Silicon Query Engines.  These accelerate tasks that work on In-Memory Columnar Vectors. Oracle In-Memory options stores data in Column Format. The M7 Query Engine can speed up In-Memory Format Conversion, Value and Range Comparisons and Set Membership lookups. This engine can work on Compressed data - this means not only are we accelerating the query performance but also increasing the memory bandwidth for queries.  SPARC Accelerated Program  At the Hotchips conference we also introduced the SPARC Accelerated Program to provide our partners and third part developers access to all the goodness of the M7's SPARC Application Acceleration features. Please get in touch with us if you are interested in knowing more about this program. 

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  • Combining Scrum, TFS2010 and Email to keep everyone in the loop

    - by Martin Hinshelwood
    Often you will receive rich information from your Product Owner (Customer) about tasks. That information can be in the form of Word documents, HTML Emails and Pictures, but you generally receive them in the context of an Email. You need to keep these so your Team can refer to it later, and so you can send a “done” when the task has been completed. This preserves the “history” of the task and allows you to keep relevant partied included in any future conversation. At SSW we keep the original email so that we can reply Done and delete the email. But keeping it in your email does not help other members of the team if they complete the task and need to send the “done”. Worse yet, the description field in Team Foundation Server 2010 (TFS 2010) does not support HTML and images, nor does the default task template support an “interested parties” or CC field. You can attach this content manually, but it can be time consuming. Figure: Description only supports plain text, and History supports HTML with no images   What should we do? At SSW we always follow the rules, and it just so happened that we have rules to both achieve this, and to make it easier. You should follow the existing Rules to Better Project Management  and attach the email to your task so you can refer to and reply to it later when you close the task: Do you know what Outlook add-ins you need? Describe the work item request in an email Use Outlook Add-in to move the email to a TFS Work Item When replying to an email with “done” you should follow: Do you update Team Companion template, so the email "subject" doesn't change? Do you update Team Companion template, so you can generate a proper "done" mail? Following these simple rules will help your Product Owner understand you better, and allow your team to more effectively collaborate with each other. An added bonus is that as we are keeping the email history in sync with TFS. When you “reply all” to the email all of the interested partied to the Task are also included. This notified those that may have been blocked by your task to keep up to date with its status. This has been published as Do you know to ensure that relevant emails are attached to tasks in our Rules to Better Scrum using TFS. What could we do better? I would like to see this process automated so that we capture the information correctly in the task without the need to use email. This would require a change to the process template in Team Foundation Server to add an “Interested Parties” field. Each reply to the email would need to be automatically processed into a Work Item. This could be done by adding a task identifier as the first item in the “Relates to” email header, and copying in an email address that you watch. This would then parse out the relevant information and add the new message to the history, update the “Interested parties” field and attach the Images. Upon reflection, it may even be possible, but more difficult to do this using ONLY the History field and including some of the header information in there to the build a done email with history. This would not currently deal with email “forks” well, but I think it would be adequate for our needs. It would be nice if we could find time to implement this, but currently it is but a pipe dream. Maybe Microsoft could implement something in the next version of Team Foundation Server, and in the mean time we have a process that works well. Technorati Tags: Scrum,SSW Rules,TFS 2010,TFS 2008

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  • Utilities Worldwide Succeed with Oracle Utilities Applications

    - by caroline.yu
    More than 50 utilities worldwide have selected or implemented Oracle Utilities applications in the current fiscal year to date to respond to environmental imperatives, adapt to changing business conditions, meet and exceed customer expectations, implement smart grid components and address operational issues. Customers who have recently selected or implemented Oracle Utilities applications include: Acea Distribuzione, California Water Service Company, City of Winnipeg, Denver Water, Enersource Hydro, GasTerra, Modesto Irrigation District, Rappahannock Electric Cooperative, San Francisco Public Utilities Commission and Western Power. "Around the world, utilities are under pressure to address customer demands, improve environmental quality and comply with regulatory requirements. Oracle Utilities provides a choice of mission-critical applications to deliver tangible business results. Our recent traction in the industry illustrates the solid value we bring to our customers," said Stephan Scholl, senior vice president and general manager, Oracle Utilities.

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  • Introducing the Oracle Parcel Service&ndash;Example/Reference Application

    - by Jeffrey West
    Over the last few weeks the product management team has been working on a webcast series that is airing in EMEA.  It is a 5-episode series where we talk about different features of WebLogic and show how to build applications that take advantage of these features.  Each session is focused at a different layer of the technology stack, and you can find the schedule below. The application we are building in this series is named the ‘Oracle Parcel Service’.  It is an example application and not a product of Oracle by any stretch of the imagination.  Over the next few weeks we will be finalizing the code and will be releasing it for you to check out.  For updates, request membership to the Oracle Parcel Service project on SampleCode.oracle.com: https://www.samplecode.oracle.com/sf/projects/oracle-parcel-svc/. Here are some of the key features that we are highlighting: JPA 2.0 (new in WebLogic 10.3.4) with EclipseLink Coherence TopLink Grid Level 2 cache for JPA JAX-RS (new in WebLogic 10.3.4) 1.0 for RESTful services Lightweight JQuery Web UI for consuming RESTful services JSF 2.0 (new in WebLogic 10.3.4) utilizing PrimeFaces EJB 3.0 Spring-WS Web Services JAX-WS Web Services Spring MDP’s for Event Driven Architectures Java MDB’s for Event Driven Architectures Partitioned Distributed Topics for Event Driven Architectures   Accessing the Code on SampleCode.Oracle.com You will need to log in using your Oracle.com username and password.  If you have not created an account, you will need to do so.  It’s a simple one-page form and we don’t bother you with too many emails.   Please join the project to be kept up to date on changes to the code and new projects.  Joining the project is not required, but very much appreciated. Once you have signed in you should see an icon for accessing the Source Code via Subversion.  You can also download a zip file containing the code.

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  • 2 eventos, 2 países, 1 jornada.

    - by Noelia Gomez
    Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} El pasado Martes 23 de Octubre fue un día de gran actividad tanto en España como en Portugal. El Dialogo CxO , organizado por Econique, y en el que participó Oracle, tuvo lugar en Madrid en el Hotel Puerta de Ámerica. Este encuentro tenía como objetivo intercambiar opiniones sobre todos los aspectos relacionados con la gestión estratégica de clientes y el Contact Centre. En este marco, los asistentes tuvieron la oportunidad de realizar reuniones “one to one” con nuestros mejores expertos. Además Oracle presentó dos coloquios relacionados con la visión de las "Nuevas necesidades, estrategias y tendencias en la gestión del Marketing", de la mano de Gema Sebastian, Principal Sales Consultant de Oracle. En dichos coloquios los participantes de empresas, como Caprabo, Carrefour, Endesa, Jaguar Land Rover y Repsol (entre otros) trataron temas de máxima actualidad para los directivos de Marketing. Esta mesa redonda se centró sobre todo en el Marketing en redes sociales, compartiendo entre todos nuestra percepción de que es algo necesario pero que todavía el mercado no sabe muy bien cómo tratar. La escucha activa dentro de las redes y la posibilidad de reaccionar ante determinados factores se veía como un claro punto donde comenzar a trabajar de manera activa y donde Oracle puede ayudar. La experiencia de cliente fue otro de los puntos tratados en esta mesa, donde se dejó claro que ahora es el consumidor el que manda, el que quiere ver las cosas donde quiere y como quiere y que un mensaje de marketing ha de darse en el momento adecuado y aportando un valor real para que el consumidor lo acepte como algo interesante. Igualmente Oracle dispone de herramientas para hacer que esto sea posible. Por otro lado, en Lisboa, tenía lugar el Total Training 2012, una conferencia organizada por el Grupo IFE. En ella participaron más de 100 profesionales de los recursos humanos de las empresas más importantes de Portugal y tuvo como base de partida los conocimientos y experiencias, el intercambio de ideas y la discusión de oportunidades a las que actualmente se enfrentan los profesionales de este área. En este marco Oracle realizó una ponencia sobre “Los nuevos conceptos en RRHH”, de la mano de Julio Rodriguez, Principal Sales Consultant de Oracle, y que puso de manifiesto algunos conceptos tecnológicos relevantes para la gestión del talento que por su novedad, no eran muy conocidos por los profesionales de los RRHH cómo: · Saas (Software as a service) · BI (Business Intelligence) para RRHH · Social Networking y cómo integrarla dentro de la empresa · El mapa del talento, por fin fuera del Excel y en una aplicación · La movilidad en las aplicaciones de RRHH. Sin duda, esta fue una jornada cargada de intercambio de experiencias y de conocimientos para dos grandes áreas: los Recursos Humanos y la Gestión Estratégica del cliente. Si quieres saber más sobre la experiencia del cliente: Customer Concepts Magazine Customer Concepts Exchange in LinkedIn Customer Concepts Web TV Customer Experience @ Oracle.com Customer Experience Facebook Hub Customer Experience YouTube Channel Customer Experience Twitter Puede conocer más sobre HCM (Gestión de RRHH): Oracle Fusion Applications Oracle Fusion Human Capital Management Oracle PartnerNetwork Oracle Consulting Services Oracle Human Capital Management Blog Oracle HCM on Twitter Oracle HCM on Facebook

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  • Doing two Declarative Operations with One Button

    - by shay.shmeltzer
    You can file the below video under "things that get asked on OTN a lot". With ADF it is very easy to drag an operation to a page to create a button that activate it. But what if you want a single button to invoke two operations? For example have a button that does a "Delete" as well as a "Commit". The way to do it is to add an action binding, and then overwrite the button function in a backing bean to call the additional action. The nice thing is that JDeveloper will create all the binding code for you in the backing bean - all you need to do is duplicate it. Here is a quick demo:

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  • Create Orchard Module in a Separate Project

    - by Steve Michelotti
    The Orchard Project is a new OOS Microsoft project that is being developed up on CodePlex. From the Orchard home page on CodePlex, it states “Orchard project is focused on delivering a .NET-based CMS application that will allow users to rapidly create content-driven Websites, and an extensibility framework that will allow developers and customizers to provide additional functionality through modules and themes.” The Orchard Project site contains additional information including documentation and walkthroughs. The ability to create a composite solution based on a collection of modules is a compelling feature. In Orchard, these modules can just be created as simple MVC Areas or they can also be created inside of stand-alone web application projects.  The walkthrough for writing an Orchard module that is available on the Orchard site uses a simple Area that is created inside of the host application. It is based on the Orchard MIX presentation. This walkthrough does an effective job introducing various Orchard concepts such as hooking into the navigation system, theme/layout system, content types, and more.  However, creating an Orchard module in a separate project does not seem to be concisely documented anywhere. Orchard ships with several module OOTB that are in separate assemblies – but again, it’s not well documented how to get started building one from scratch. The following are the steps I took to successfully get an Orchard module in a separate project up and running. Step 1 – Download the OrchardIIS.zip file from the Orchard Release page. Unzip and open up the solution. Step 2 – Add your project to the solution. I named my project “Orchard.Widget” and used and “MVC 2 Empty Web Application” project type. Make sure you put the physical path inside the “Modules” sub-folder to the main project like this: At this point the solution should look like: Step 3 – Add assembly references to Orchard.dll and Orchard.Core.dll. Step 4 – Add a controller and view.  I’ll just create a Hello World controller and view. Notice I created the view as a partial view (*.ascx). Also add the [Themed] attribute to the top of the HomeController class just like the normal Orchard walk through shows it. Step 5 – Add Module.txt to the project root. The is a very important step. Orchard will not recognize your module without this text file present.  It can contain just the name of your module: name: Widget Step 6 – Add Routes.cs. Notice I’ve given an area name of “Orchard.Widget” on lines 26 and 33. 1: using System; 2: using System.Collections.Generic; 3: using System.Web.Mvc; 4: using System.Web.Routing; 5: using Orchard.Mvc.Routes; 6:   7: namespace Orchard.Widget 8: { 9: public class Routes : IRouteProvider 10: { 11: public void GetRoutes(ICollection<RouteDescriptor> routes) 12: { 13: foreach (var routeDescriptor in GetRoutes()) 14: { 15: routes.Add(routeDescriptor); 16: } 17: } 18:   19: public IEnumerable<RouteDescriptor> GetRoutes() 20: { 21: return new[] { 22: new RouteDescriptor { 23: Route = new Route( 24: "Widget/{controller}/{action}/{id}", 25: new RouteValueDictionary { 26: {"area", "Orchard.Widget"}, 27: {"controller", "Home"}, 28: {"action", "Index"}, 29: {"id", ""} 30: }, 31: new RouteValueDictionary(), 32: new RouteValueDictionary { 33: {"area", "Orchard.Widget"} 34: }, 35: new MvcRouteHandler()) 36: } 37: }; 38: } 39: } 40: } Step 7 – Add MainMenu.cs. This will make sure that an item appears in the main menu called “Widget” which points to the module. 1: using System; 2: using Orchard.UI.Navigation; 3:   4: namespace Orchard.Widget 5: { 6: public class MainMenu : INavigationProvider 7: { 8: public void GetNavigation(NavigationBuilder builder) 9: { 10: builder.Add(menu => menu.Add("Widget", item => item.Action("Index", "Home", new 11: { 12: area = "Orchard.Widget" 13: }))); 14: } 15:   16: public string MenuName 17: { 18: get { return "main"; } 19: } 20: } 21: } Step 8 – Clean up web.config. By default Visual Studio adds numerous sections to the web.config. The sections that can be removed are: appSettings, connectionStrings, authentication, membership, profile, and roleManager. Step 9 – Delete Global.asax. This project will ultimately be running from inside the Orchard host so this “sub-site” should not have its own Global.asax.   Now you’re ready the run the app.  When you first run it, the “Widget” menu item will appear in the main menu because of the MainMenu.cs file we added: We can then click the “Widget” link in the main menu to send us over to our view:   Packaging From start to finish, it’s a relatively painless experience but it could be better. For example, a Visual Studio project template that encapsulates aspects from this blog post would definitely make it a lot easier to get up and running with creating an Orchard module.  Another aspect I found interesting is that if you read the first paragraph of the walkthrough, it says, “You can also develop modules as separate projects, to be packaged and shared with other users of Orchard CMS (the packaging story is still to be defined, along with marketplaces for sharing modules).” In particular, I will be extremely curious to see how the “packaging story” evolves. The first thing that comes to mind for me is: what if we explored MvcContrib Portable Areas as a potential mechanism for this packaging? This would certainly make things easy since all artifacts (aspx, aspx, images, css, javascript) are all wrapped up into a single assembly. Granted, Orchard does have its own infrastructure for layouts and themes but it seems like integrating portable areas into this pipeline would not be a difficult undertaking. Maybe that’ll be the next research task. :)

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  • New ZFSSA code release - April 2012

    - by user12620172
    A new version of the ZFSSA code was released over the weekend. In case you have missed a few, we are now on code 2011.1.2.1. This minor update is very important for our friends with the older SAS1 cards on the older 7x10 systems. This 2.1 minor release was made specifically for them, and fixes the issue that their SAS1 card had with the last major release. They can now go ahead and upgrade straight from the 2010.Q3.2.1 code directly to 2011.1.2.1. If you are on a 7x20 series, and already running 2011.1.2.0, there is no real reason why you need to upgrade to 1.2.1, as it's really only the Pandora SAS1 HBA fix. If you are not already on 1.2.0, then go ahead and upgrade all the way to 2011.1.2.1. I hope everyone out there is having a good April so far. For my next blog, the plan is to work off the Analytic tips I did last week and expand on which Analytics you want to really keep your eyes on, and also how to setup alerts to watch them for you. You can read more and keep up on your releases here: https://wikis.oracle.com/display/FishWorks/Software+Updates Steve   

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  • Next generation Three MiFi unit - call for questions to put to Three

    - by Liam Westley
    I've been invited to a preview of the next generation Three mobile Mi-Fi unit in their London offices this week. If you've got feedback on the current MiFi unit; niggles, wish list items or general feedback, or you've got any questions about what the next generation MiFi unit might be, drop me an e-mail or post a comment with your question on this blog. I'll be taking any questions from my blog or my twitter account @westleyl to Three, and if I get an answer I can publish, I'll add to this blog post with the details. Thanks Liam

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  • Toughest Developer Puzzle Ever

    - by Josh Holmes
    For the second year in a row, my friend and colleague Jeff Blankenburg has created what is quickly proving to live up to it’s namesake – the Toughest Developer Puzzle Ever. Some of the puzzles are technical, some are not but all require that you understand the web, development and technology to solve. Even if you don’t get in on the fantastic prizes that Jeff has lined up, there’s great bragging rights in being able to solve the Toughest Developer Puzzle Ever. This year, I was honored enough to get to create three of the puzzles myself – let me know what you think of them. I’m not going to tell you which ones I created now and definitely don’t ask me for hints – Jeff has threatened me if I give any of the puzzle away… ;) All I can say now is “Good luck!”

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Oracle Technology Fórum május 5-én

    - by Lajos Sárecz
    Május 11-én rendezzük a tavaszi Oracle Technology Fórumot, melyen 3 szekcióban fogjuk bemutatni az Oracle technológiai újdonságokat. A félnapos rendezvény témái szkeciónként az alábbiak lesznek: Management Track: - Üzemeltetés Oracle Enterprise Manager-rel az alkalmazástól a háttértárig - Az Oracle hackelés mítosza - Változtasson kockázatok nélkül Architecture Track - Adatbázis a felhoben - Extrém nagy teljesítményu adattárházak és tranzakciós rendszerek - Oracle Maximális rendelkezésre állású architektúra Development Track - Élet a Forms után - lehetoségek, megoldások, ajánlott irányok - ADF üzleti folyamatokban, integrációs környezetben - Tartalomkezelés beágyazása ADF fejlesztési környezetbe - Oracle UCM integráció Illetve lesz két egymással párhuzamosan futó keynote eloadás a nap elején: - IT költségek csökkentése - A megkerülhetetlen ADF - Átfogó és egységes Oracle fejlesztési keretrendszer Mint látható, a rendezvény fókuszában az Oracle Database 11gR2, valamint az Oracle fejleszto eszközök lesznek. Szó fog esni a Sun Oracle Database Machine-rol és az Oracle Cloud Computing stratégiájáról is. Szeretettel várunk mindenkit, aki valamilyen szinten foglalkozik Oracle adatbázis-kezelovel és Oracle fejleszto eszközökkel. A regisztráció már elindult.

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  • Don’t Miss The Top Exastack ISV Headlines – Week Of June 5

    - by Roxana Babiciu
    Smartsoft's OCEAN Payment Processing Solution achieves Oracle Exadata Optimized status. "Performance is the most important issue for our success in the market and running OCEAN on the Oracle Exadata Database Machine provides customers with extreme performance.” – Learn more Banking solution FORBIS Ltd’s FORPOST achieves Oracle Exadata, Exalogic and SuperCluster Ready Status. “We are glad to offer our current and future customers the newest features provided by Oracle Engineered Systems to achieve maximum reliability and speed operation.” – Learn more

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  • European Interoperability Framework - a new beginning?

    - by trond-arne.undheim
    The most controversial document in the history of the European Commission's IT policy is out. EIF is here, wrapped in the Communication "Towards interoperability for European public services", and including the new feature European Interoperability Strategy (EIS), arguably a higher strategic take on the same topic. Leaving EIS aside for a moment, the EIF controversy has been around IPR, defining open standards and about the proper terminology around standardization deliverables. Today, as the document finally emerges, what is the verdict? First of all, to be fair to those among you who do not spend your lives in the intricate labyrinths of Commission IT policy documents on interoperability, let's define what we are talking about. According to the Communication: "An interoperability framework is an agreed approach to interoperability for organisations that want to collaborate to provide joint delivery of public services. Within its scope of applicability, it specifies common elements such as vocabulary, concepts, principles, policies, guidelines, recommendations, standards, specifications and practices." The Good - EIF reconfirms that "The Digital Agenda can only take off if interoperability based on standards and open platforms is ensured" and also confirms that "The positive effect of open specifications is also demonstrated by the Internet ecosystem." - EIF takes a productive and pragmatic stance on openness: "In the context of the EIF, openness is the willingness of persons, organisations or other members of a community of interest to share knowledge and stimulate debate within that community, the ultimate goal being to advance knowledge and the use of this knowledge to solve problems" (p.11). "If the openness principle is applied in full: - All stakeholders have the same possibility of contributing to the development of the specification and public review is part of the decision-making process; - The specification is available for everybody to study; - Intellectual property rights related to the specification are licensed on FRAND terms or on a royalty-free basis in a way that allows implementation in both proprietary and open source software" (p. 26). - EIF is a formal Commission document. The former EIF 1.0 was a semi-formal deliverable from the PEGSCO, a working group of Member State representatives. - EIF tackles interoperability head-on and takes a clear stance: "Recommendation 22. When establishing European public services, public administrations should prefer open specifications, taking due account of the coverage of functional needs, maturity and market support." - The Commission will continue to support the National Interoperability Framework Observatory (NIFO), reconfirming the importance of coordinating such approaches across borders. - The Commission will align its internal interoperability strategy with the EIS through the eCommission initiative. - One cannot stress the importance of using open standards enough, whether in the context of open source or non-open source software. The EIF seems to have picked up on this fact: What does the EIF says about the relation between open specifications and open source software? The EIF introduces, as one of the characteristics of an open specification, the requirement that IPRs related to the specification have to be licensed on FRAND terms or on a royalty-free basis in a way that allows implementation in both proprietary and open source software. In this way, companies working under various business models can compete on an equal footing when providing solutions to public administrations while administrations that implement the standard in their own software (software that they own) can share such software with others under an open source licence if they so decide. - EIF is now among the center pieces of the Digital Agenda (even though this demands extensive inter-agency coordination in the Commission): "The EIS and the EIF will be maintained under the ISA Programme and kept in line with the results of other relevant Digital Agenda actions on interoperability and standards such as the ones on the reform of rules on implementation of ICT standards in Europe to allow use of certain ICT fora and consortia standards, on issuing guidelines on essential intellectual property rights and licensing conditions in standard-setting, including for ex-ante disclosure, and on providing guidance on the link between ICT standardisation and public procurement to help public authorities to use standards to promote efficiency and reduce lock-in.(Communication, p.7)" All in all, quite a few good things have happened to the document in the two years it has been on the shelf or was being re-written, depending on your perspective, in any case, awaiting the storms to calm. The Bad - While a certain pragmatism is required, and governments cannot migrate to full openness overnight, EIF gives a bit too much room for governments not to apply the openness principle in full. Plenty of reasons are given, which should maybe have been put as challenges to be overcome: "However, public administrations may decide to use less open specifications, if open specifications do not exist or do not meet functional interoperability needs. In all cases, specifications should be mature and sufficiently supported by the market, except if used in the context of creating innovative solutions". - EIF does not use the internationally established terminology: open standards. Rather, the EIF introduces the notion of "formalised specification". How do "formalised specifications" relate to "standards"? According to the FAQ provided: The word "standard" has a specific meaning in Europe as defined by Directive 98/34/EC. Only technical specifications approved by a recognised standardisation body can be called a standard. Many ICT systems rely on the use of specifications developed by other organisations such as a forum or consortium. The EIF introduces the notion of "formalised specification", which is either a standard pursuant to Directive 98/34/EC or a specification established by ICT fora and consortia. The term "open specification" used in the EIF, on the one hand, avoids terminological confusion with the Directive and, on the other, states the main features that comply with the basic principle of openness laid down in the EIF for European Public Services. Well, this may be somewhat true, but in reality, Europe is 30 year behind in terminology. Unless the European Standardization Reform gets completed in the next few months, most Member States will likely conclude that they will go on referencing and using standards beyond those created by the three European endorsed monopolists of standardization, CEN, CENELEC and ETSI. Who can afford to begin following the strict Brussels rules for what they can call open standards when, in reality, standards stemming from global standardization organizations, so-called fora/consortia, dominate in the IT industry. What exactly is EIF saying? Does it encourage Member States to go on using non-ESO standards as long as they call it something else? I guess I am all for it, although it is a bit cumbersome, no? Why was there so much interest around the EIF? The FAQ attempts to explain: Some Member States have begun to adopt policies to achieve interoperability for their public services. These actions have had a significant impact on the ecosystem built around the provision of such services, e.g. providers of ICT goods and services, standardisation bodies, industry fora and consortia, etc... The Commission identified a clear need for action at European level to ensure that actions by individual Member States would not create new electronic barriers that would hinder the development of interoperable European public services. As a result, all stakeholders involved in the delivery of electronic public services in Europe have expressed their opinions on how to increase interoperability for public services provided by the different public administrations in Europe. Well, it does not take two years to read 50 consultation documents, and the EU Standardization Reform is not yet completed, so, more pragmatically, you finally had to release the document. Ok, let's leave some of that aside because the document is out and some people are happy (and others definitely not). The Verdict Considering the controversy, the delays, the lobbying, and the interests at stake both in the EU, in Member States and among vendors large and small, this document is pretty impressive. As with a good wine that has not yet come to full maturity, let's say that it seems to be coming in in the 85-88/100 range, but only a more fine-grained analysis, enjoyment in good company, and ultimately, implementation, will tell. The European Commission has today adopted a significant interoperability initiative to encourage public administrations across the EU to maximise the social and economic potential of information and communication technologies. Today, we should rally around this achievement. Tomorrow, let's sit down and figure out what it means for the future.

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  • BIP BIServer Query Debug

    - by Tim Dexter
    With some help from Bryan, I have uncovered a way of being able to debug or at least log what BIServer is doing when BIP sends it a query request. This is not for those of you querying the database directly but if you are using the BIServer and its datamodel to fetch data for a BIP report. If you have written or used the query builder against BIServer and when you run the report it chokes with a cryptic message, that you have no clue about, read on. When BIP runs a piece of BIServer logical SQL to fetch data. It does not appear to validate it, it just passes it through, so what is BIServer doing on its end? As you may know, you are not writing regular physical sql its actually logical sql e.g. select Jobs."Job Title" as "Job Title", Employees."Last Name" as "Last Name", Employees.Salary as Salary, Locations."Department Name" as "Department Name", Locations."Country Name" as "Country Name", Locations."Region Name" as "Region Name" from HR.Locations Locations, HR.Employees Employees, HR.Jobs Jobs The tables might not even be a physical tables, we don't care, that's what the BIServer and its model are for. You have put all the effort into building the model, just go get me the data from where ever it might be. The BIServer takes the logical sql and uses its vast brain to work out what the physical SQL is, executes it and passes the result back to BIP. select distinct T32556.JOB_TITLE as c1, T32543.LAST_NAME as c2, T32543.SALARY as c3, T32537.DEPARTMENT_NAME as c4, T32532.COUNTRY_NAME as c5, T32577.REGION_NAME as c6 from JOBS T32556, REGIONS T32577, COUNTRIES T32532, LOCATIONS T32569, DEPARTMENTS T32537, EMPLOYEES T32543 where ( T32532.COUNTRY_ID = T32569.COUNTRY_ID and T32532.REGION_ID = T32577.REGION_ID and T32537.DEPARTMENT_ID = T32543.DEPARTMENT_ID and T32537.LOCATION_ID = T32569.LOCATION_ID and T32543.JOB_ID = T32556.JOB_ID ) Not a very tough example I know but you get the idea. How do I know what the BIServer is up to? How can I find out what the issue might be if BIServer chokes on my query? There are a couple of steps: In the Administrator tool you need to set the logging level for the Administrator user to something greater than the default '0'. '7' is going to give you the max. Just remember to take it back down after you have finished the debug. I needed to bounce my BIServer service Now here's the secret sauce. Prefix the following to your BIP query set variable LOGLEVEL = 7; Set the log level to that you have in the admin tool Now run your BIP report. With the prefix in place; BIServer will write to the NQQuery.log file. This is located in the ./OracleBI/server/Log directory. In there you are going to find the complete process the BIServer has gone through to try and get the data back for you A quick note, if the BIServer can, its going to hit that great BIEE cache to get your data and you may not see the full log. IF this is the case. Get inot hte Administration page (via the browser login) and clear out your BIP report cursor. Then re-run. This will hopefully help out if you are trying to debug that annoying BIP report that will not run or is getting some strange data. Don't forget to turn that logging level back down once you are done. This will avoid the DBA screaming at you for sucking up all the disk space on the system.

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  • Who Are the BI Users in Your Neighborhood?

    - by Brian Dayton
    Forrester's Boris Evelson recently wrote a blog titled "Who are the BI Personas?" that I enjoyed for a number of reasons. It's a quick read, easy to grasp and (refreshingly) focuses on the users of technology VS the technology. As Evelson admits, he meant to keep the reference chart at a high-level because there are too many different permutations and additional sub-categories to make such a chart useful. For me, I wouldn't head into the technical permutations but more the contextual use of BI and the issues that users experience.  My thoughts brought up more questions than answers such as: Context: -          HOW: With the exception of the "Power User" persona--likely some sort of business or operations analyst? -          WHEN: Are they using the information to make real-time decisions on the front lines (a customer service manager or shipping/logistics VP) or are they using this information for cumulative analysis and business planning? Or both? -          WHERE: What areas of the business are more or less likely to rely on BI across an organization? Human Resources, Operations, Facilities, Finance--- and why are some more prone to use data-driven analysis than others? Issues: -          DELAYS & DRAG ON IT?: One of the persona characteristics Evelson calls out is a reliance on IT. Every persona except for the "Power User" has a heavy reliance on IT for support. What business issues or delays does that cause to users? What is the drag on IT resources who could potentially be creating instead of reporting? -          HOW MANY CLICKS: If BI is being used within the context of a transaction (sales manager looking for upsell opportunities as an example) is that person getting the information within the context of that action or transaction? Or are they minimizing screens, logging into another application or reporting tool, running queries, etc.?   Who are the BI Users in your neighborhood or line of business? Do Evelson's personas resonate--and do the tools that he calls out (he refers to it as "BI Style") resonate with what your personas have or need? Finally, I'm very interested if BI use is viewed as  a bolt-on...or an integrated part of your daily enterprise processes?

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  • Java, the Cloud, and Oracle at QCon San Francisco 2011

    - by Bob Rhubart
    If you're part of the lucky bunch attending this week's sold-out QCon San Francisco conference at Westin San Francisco Market Street, I'd like to bring several sessions to your attention. On Wednesday Nov 16, Alex Buckley, specification lead for the Java Language and the Java Virtual Machine at Oracle, will present Java 7 and 8: Where We've Been, Where We're Going, part of the Why is Java still sexy? track. The session begins at 10:35 a.m. in the Olympic room. On Thursday Nov 17, Tyler Jewell, VP Product Management for Oracle's Platform as a Service, will participate in the Performance and Scalability Panel moderated by InfoQ founder and QCon SF Program Committee Member Floyd Marinescu. That panel, part of the Performance and Scalability Solutions track, begins at 10:35 a.m. in the Olympic room. Following that panel discussion, Tyler will fly solo with a presentation on Java EE 7: Developing for the Cloud, also part of the Performance and Scalability Solutions track. That session kicks off at 12:05 p.m., also in the Olympic room. On Friday Nov 18 Tyler will jump tracks, so to speak, when he presents The Architecture of Oracle's Public Cloud, part of the Architecture Case Studies: Cloud track. That session begins at 4:50 p.m. in the Stanford room. Of course, QCon also offers ample meet-and-greet opportunities. One such opportunity happens in the hospitality suite hosted by the Java Community Process Executive Committee. That shindig gets in gear at 5:50 pm on Thursday. Throughout the QCon San Francisco conference, members of the OTN team (including your's truly) and members of the Oracle Fusion Middleware team will be on hand at the OTN booth in the conference lobby. Stop by to say hello, score some swag, and catch a demo or two.

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  • Silverlight Cream for May 06, 2010 -- #857

    - by Dave Campbell
    In this Issue: Alan Beasley, Josh Twist, Mike Snow(-2-, -3-), John Papa(-2-), David Kelley, and David Anson(-2-). Shoutout: John Papa posted a question: Do You Want be on Silverlight TV? From SilverlightCream.com: ListBox Styling (Part 3 - Additional Templates) in Expression Blend & Silverlight Alan Beasley has part 3 of his ListBox styling tutorial in Expression Blend up... another great tutorial and all the code. Securing Your Silverlight Applications Josh Twist has a nice long post up on Securing your Silverlight apps... definitions, services, various forms of authentication. Silverlight Tip of the Day #13 – Silverlight Mobile Development Mike Snow has Tip of the Day #13 up and is discussing creating Silverlight apps for WP7. Silverlight Tip of the Day #14 – Dynamically Loading a Control from a DLL on a Server Mike Snow's Tip #14 is step-by-step instructions for loading a UserControl from a DLL. Silverlight Tip of the Day #15 – Setting Default Browse in Visual Studio Mike Snow's Tip #15 is actually a Visual Studio tip -- how to set what browser your Silverlight app will launch in. Silverlight TV 24: eBay’s Silverlight 4 Simple Lister Application Here we are with Silverlight TV Thursday again! ... John Papa is interviewing Dave Wolf talking about the eBay Simple Lister app. Digitally Signing a XAP Silverlight John Papa has a post up about Digitally signing a Silverlight XAP. He actually is posting an excerpt from the Silverlight 4 Whitepaper he posted... and he has a link to the Whitepaper so we can all read the whole thing too! Hacking Silverlight Code Browser David Kelley has a very cool code browser up to keep track of all the snippets he uses... and we can too... this is a tremendous resource... thanks David! Simple workarounds for a visual problem when toggling a ContextMenu MenuItem's IsEnabled property directly David Anson dug into a ContextMenu problem reported by a couple readers and found a way to duplicate the problem plus a workaround while you're waiting for the next Toolkit drop. Upgraded my Windows Phone 7 Charting example to go with the April Developer Tools Refresh David Anson also has a post up describing his path from the previous WP7 code to the current upgrading his charting code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • ETPM/OUAF 2.3.1 Framework Overview - Session 2

    - by Rick Finley
    A number of sessions are planned to review the ETPM (OUAF) 2.3.1 Framework.  These sessions will include an overview of the Navigation, Portals, Zones, Business Objects, Business Services, Algorithms, Scripts, etc.. Session 2 includes a more in depth discusion of Business Objects (BO).  Session 2 specifically covers BO Schema, BO Options, and BO inheritance in more depth.  Click on the link below for Session 2 (52 minutes). To stream the recording:   https://oracletalk.webex.com/oracletalk/ldr.php?AT=pb&SP=MC&rID=70624122&rKey=8a16e59ed3736f1c To download the recording: https://oracletalk.webex.com/oracletalk/lsr.php?AT=dw&SP=MC&rID=70624122&rKey=140a83f63b8fa22a For additional questions, please contact [email protected].

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  • My Message to the Software Craftsmanship Group

    - by Liam McLennan
    This is a message I posted to the software craftsmanship group, looking for a week-long, pairing / skill sharing opportunity in the USA. I am a journeyman software craftsman, currenlty living and working in Brisbane Australia. In April I am going to travel to the US to attend Alt.Net Seattle and Seattle codecamp. In between the two conferences I have five days in which I would like to undertake a craftsmanship mini-apprenticeship, pairing and skill sharing with your company. I do not require any compensation other than the opportunity to assist you and learn from you. Although my conferences are in Seattle I am happy to travel anywhere in the USA and Canada (excluding Hawaii :) ). Things I am good at: .NET web development, javascript, creating software that solves problems Things I am learning: Ruby, Rails, javascript If you are interested in having me as visiting craftsman from the 12th to the 16th of April please reply on this mailing list or contact me directly. Liam McLennan Now I wait…

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