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• Macbook Air freezes while running Ubuntu 13.10

  - by jjesse

  Ok folks I'm trying to setup my Macbook Air to run Ubuntu 13.10 (note: I normally using Kubuntu but currently running Ubuntu). I have run all of the updates for the system as of this posting. This happens regardless of the application I have open (Firefox, Terminal, Software Updater). The system will freeze, become unresponsive and then kick me back to the login screen. I don't see a crash notification or anything to send as troubleshooting so I don't know where to start

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• Evolution sending Email Settings

  - by Jack

  Can receive Comcast mail with evolution but cannot send. The SMTP settings record more digits when clicking the Server Configuration apply key. Sending ([email protected]:tenz222) port587 After clicking apply, receive a "Error while sending message" host lookup failed etc When rechecking,the sever settings are, ([email protected]%253atenz222) Attempted this process many times with same result. Now need to be proactive and ask for help. Will phone for help anywhere, anytime in USA. Thanks

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• Mount drive on remote machine

  - by NikolaiDante

  My current set up is: I have my main machine (Darkseid) upstairs which has a drive with all my films on it, which I don't keep mounted. Downstairs, next to the tv, I have a htpc (Archangel) which has xbmc installed on it, which points to a samba share on the main machine. Everything works fine when the drive is mounted, but is there a script I can write to send a command to the upstairs machine from the downstairs machine to mount the drive to save the walk upstairs? #lazy Both machines are Ubuntu 12.04

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• Strategy to prevent players from seeing through walls in an online FPS?

  - by geneotech

  Why do we still moan on wallhackers in multiplayer first-person shooters ? Isn't it possible to perform occlusion culling for all players server-side ? For example, send player xyz information to client only when the player is visible in client's frustum and not occluded by any object ? Even if the collision-geometry is very simplified, most of the time cheater won't receive tactical information. Why not do this ?

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• Combining Shared Secret and Certificates

  - by Michael Stephenson

  As discussed in the introduction article this walkthrough will explain how you can implement WCF security with the Windows Azure Service Bus to ensure that you can protect your endpoint in the cloud with a shared secret but also combine this with certificates so that you can identify the sender of the message.   Prerequisites As in the previous article before going into the walk through I want to explain a few assumptions about the scenario we are implementing but to keep the article shorter I am not going to walk through all of the steps in how to setup some of this. In the solution we have a simple console application which will represent the client application. There is also the services WCF application which contains the WCF service we will expose via the Windows Azure Service Bus. The WCF Service application in this example was hosted in IIS 7 on Windows 2008 R2 with AppFabric Server installed and configured to auto-start the WCF listening services. I am not going to go through significant detail around the IIS setup because it should not matter in relation to this article however if you want to understand more about how to configure WCF and IIS for such a scenario please refer to the following paper which goes into a lot of detail about how to configure this. The link is: http://tinyurl.com/8s5nwrz   Setting up the Certificates To keep the post and sample simple I am going to use the local computer store for all certificates but this bit is really just the same as setting up certificates for an example where you are using WCF without using Windows Azure Service Bus. In the sample I have included two batch files which you can use to create the sample certificates or remove them. Basically you will end up with: A certificate called PocServerCert in the personal store for the local computer which will be used by the WCF Service component A certificate called PocClientCert in the personal store for the local computer which will be used by the client application A root certificate in the Root store called PocRootCA with its associated revocation list which is the root from which the client and server certificates were created   For the sample Im just using development certificates like you would normally, and you can see exactly how these are configured and placed in the stores from the batch files in the solution using makecert and certmgr.   The Service Component To begin with let's look at the service component and how it can be configured to listen to the service bus using a shared secret but to also accept a username token from the client. In the sample the service component is called Acme.Azure.ServiceBus.Poc.Cert.Services. It has a single service which is the Visual Studio template for a WCF service when you add a new WCF Service Application so we have a service called Service1 with its Echo method. Nothing special so far!.... The next step is to look at the web.config file to see how we have configured the WCF service. In the services section of the WCF configuration you can see I have created my service and I have created a local endpoint which I simply used to do a little bit of diagnostics and to check it was working, but more importantly there is the Windows Azure endpoint which is using the ws2007HttpRelayBinding (note that this should also work just the same if your using netTcpRelayBinding). The key points to note on the above picture are the service behavior called MyServiceBehaviour and the service bus endpoints behavior called MyEndpointBehaviour. We will go into these in more detail later.   The Relay Binding The relay binding for the service has been configured to use the TransportWithMessageCredential security mode. This is the important bit where the transport security really relates to the interaction between the service and listening to the Azure Service Bus and the message credential is where we will use our certificate like we have specified in the message/clientCrentialType attribute. Note also that we have left the relayClientAuthenticationType set to RelayAccessToken. This means that authentication will be made against ACS for accessing the service bus and messages will not be accepted from any sender who has not been authenticated by ACS.   The Endpoint Behaviour In the below picture you can see the endpoint behavior which is configured to use the shared secret client credential for accessing the service bus and also for diagnostic purposes I have included the service registry element.     Hopefully if you are familiar with using Windows Azure Service Bus relay feature the above is very familiar to you and this is a very common setup for this section. There is nothing specific to the username token implementation here. The Service Behaviour Now we come to the bit with most of the certificate stuff in it. When you configure the service behavior I have included the serviceCredentials element and then setup to use the clientCertificate check and also specifying the serviceCertificate with information on how to find the servers certificate in the store.     I have also added a serviceAuthorization section where I will implement my own authorization component to perform additional security checks after the service has validated that the message was signed with a good certificate. I also have the same serviceSecurityAudit configuration to log access to my service. My Authorization Manager The below picture shows you implementation of my authorization manager. WCF will eventually hand off the message to my authorization component before it calls the service code. This is where I can perform some logic to check if the identity is allowed to access resources. In this case I am simple rejecting messages from anyone except the PocClientCertificate.     The Client Now let's take a look at the client side of this solution and how we can configure the client to authenticate against ACS but also send a certificate over to the service component so it can implement additional security checks on-premise. I have a console application and in the program class I want to use the proxy generated with Add Service Reference to send a message via the Azure Service Bus. You can see in my WCF client configuration below I have setup my details for the azure service bus url and am using the ws2007HttpRelayBinding.   Next is my configuration for the relay binding. You can see below I have configured security to use TransportWithMessageCredential so we will flow the token from a certificate with the message and also the RelayAccessToken relayClientAuthenticationType which means the component will validate against ACS before being allowed to access the relay endpoint to send a message.     After the binding we need to configure the endpoint behavior like in the below picture. This contains the normal transportClientEndpointBehaviour to setup the ACS shared secret configuration but we have also configured the clientCertificate to look for the PocClientCert.     Finally below we have the code of the client in the console application which will call the service bus. You can see that we have created our proxy and then made a normal call to a WCF in exactly the normal way but the configuration will jump in and ensure that a token is passed representing the client certificate.     Conclusion As you can see from the above walkthrough it is not too difficult to configure a service to use both a shared secret and certificate based token at the same time. This gives you the power and protection offered by the access control service in the cloud but also the ability to flow additional tokens to the on-premise component for additional security features to be implemented. Sample The sample used in this post is available at the following location: https://s3.amazonaws.com/CSCBlogSamples/Acme.Azure.ServiceBus.Poc.Cert.zip

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• Using GoDaddy email AND Google Apps

  - by ThePants

  We have 8 people that need emails addresses in our company. 3 need email only, while 5 need emails and the features from Google Apps. We would like to continue to host email for the 3 on GoDaddy, while using Google Apps for the 5. When we insert the MX records in GoDaddy, the 3 no longer could send/receive email, since we were redirecting email to Google. How can we redirect email to these 3 employees through GoDaddy, while keeping the 5 on Google Apps?

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• SQLAuthority News WirelessRouterSecurityandAttachedDevicesComplexPassword

  In the last four days (April 21-24), I have received calls from friends who told me that they have got strange emails from me. To my surprise, I did not send them any emails. I was not worried until my wife complained that she was not able to find one of the very important folders [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Can a Windows computer access Pulse sound server on an Ubuntu computer?

  - by Dave M G

  With help I received in this question, I set up all my Ubuntu computers so that they all access a central computer for sound output, using Pulse Audio Preferences. I have some Windows computers as well. I was wondering if it is also possible to make them clients of the sound server computer, so that they will send their sound output over the network to be played by the Ubuntu computer running the Pulse audio sound server. And if so, how?

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• NOSQL - Extracting keywords from PowerPoint using PowerShell

  - by John Paul Cook

  Yesterday I mentioned my desire to transform PowerPoint slides from just data to actual information. I've made good progress using PowerShell, but I need PowerShell help with a problem that I hope is of some general interest. Originally I considered using full-text search in SQL Server, but realized it wouldn't do what I wanted, thus the NOSQL approach. I need to extract the keywords from a PowerPoint presentation. On the File menu in PowerPoint 2007/2010, the Save & Send has a Create Handouts...(read more)

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• How to uninstall Ubuntu Software Center in 11.10?

  - by sainath

  I am trying to uninstall software center for ubuntu oneric using the command sudo apt-get remove software center and get this as result Reading package lists... Done Building dependency tree Reading state information... Done E: Unable to locate package software E: Unable to locate package center I did it once and got it fixed but now it does't work. I have an issue with the software center it keeps on repeatedly giving message saying send error.

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• Unable connect to android phone using bluetooth

  - by archerry

  How do I connect my laptop to my HTC Wildfire through bluetooth? The laptop is running xubuntu 11.10, and I have updated Blueman to version 1.23 through their launchpad PPA. The phone is running android version 2.2.1. I can 'pair' and 'trust' the phone, but I can neither 'send files to device...' nor 'browse files on device...' I am able to connect and browse the phone using my netbook running xubuntu 10.04 and blueman version 1.21.

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• Make Your Families and Friends A Video for Special Memory

  What are you going to give your friends/families for special memory? Do not decide yet? Here I will give you a suggestion. You can make a video and send to them. It will be a great present for them. ... [Author: Emma Lee - Computers and Internet - April 30, 2010]

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• First steps on setting up a query based server [closed]

  - by asghar ashgari

  I got a physical server at home and I want to do the following silly project to learn the concept behind server-backend development, and then do a real project later on: Idea: Turn the server to a calculator. I want any person publicly send a query to the server (i.e., 2+2) from the terminal and the server give me the result. So the question is basically where to start, what sort of software I need to install, and what sort of program I need to write?.

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• how to detect keylogger in windows that hooked up key-press?

  - by saber tabatabaee yazdi

  For security reasons we have to detect all key-loggers and log them in somewhere like windows events. I have piece of C# code that it is very easy to install all clients and up and running every day in system trays and no one can close it. We want to modify that code and send logs to central web service in our network (that this also web service is installed last year and receive and log all another security logs).

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• Link instead of Attaching

  - by Daniel Moth

  With email storage not being an issue in many companies (I think I currently have 25GB of storage on my email account, I don’t even think about storage), this encourages bad behaviors such as liberally attaching office documents to emails instead of sharing a link to the document in SharePoint or SkyDrive or some file share etc. Attaching a file admittedly has its usage scenarios too, but it should not be the default. I thought I'd list the reasons why sharing a link can be better than attaching files directly. In no particular order: Better Review. It allows multiple recipients to review the file and their comments are aggregated into a single document. The alternative is everyone having to detach the document, add their comments, then send back to you, and then you have to collate. Wirth the alternative, you also potentially miss out on recipients reading comments from other recipients. Always up to date. The attachment becomes a fork instead of an always up to date document. For example, you send the email on Thursday, I only open it on Tuesday: between those days you could have made updates that now I am missing because you decided to share a link instead of an attachment. Better bookmarking. When I need to find that document you shared, you are forcing me to search through my email (I may not even be running outlook), instead of opening the link which I have bookmarked in my browser or my collection of links in my OneNote or from the recent/pinned links of the office app on my task bar, etc. Can control access. If someone accidentally or naively forwards your link to someone outside your group/org who you’d prefer not to have access to it, the location of the document can be protected with specific access control. Can add more recipients. If someone adds people to the email thread in outlook, your attachment doesn't get re-attached - instead, the person added is left without the attachment unless someone remembers to re-attach it. If it was a link, they are immediately caught up without further actions. Enable Discovery. If you put it on a share, I may be able to discover other cool stuff that lives alongside that document. Save on storage. So this doesn't apply to me given my opening statement, but if in your company you do have such limitations, attaching files eats up storage on all recipients accounts and will also get "lost" when those people archive email (and lose completely at some point if they follow the company retention policy). Like I said, attachments do have their place, but they should be an explicit choice for explicit reasons rather than the default. Comments about this post by Daniel Moth welcome at the original blog.

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• Should users be deleted after inactivity on a website?

  - by Hovaness Bartamian

  When you have a social website or a website where you can register, would you eventually delete them after a certain time (after a year of inactivity) or would you rather keep their account records for ever? I know websites like Facebook have large amount of inactive, duplicated and fake accounts. So I'm wondering if after two years of inactivity it would be alright to send the account a warning email of deletion unless they log in. Just thinking of a clean and efficient database management or any implications this may cause to new potential users.

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• SOA &amp; Application Grid Specialization step 3 of 6 &ndash; Education Competence Center

  - by Jürgen Kress

  SOA & Application Grid Specialization step 3 of 6 – education competence center Dear Team In our fist step to become SOA Specialized & Application Grid Specialized we highlighted our OMM system to register your opportunities. In our second step we featured our marketing activities to create your reference cases and run joint marketing campaigns. In the third step we will focus on the education criteria: SOA Sales assessment & SOA Pre-Sales assessment & Support assessment. Steps: Login to Oracle Partner Network (support for login contact Partner Business Centers) Go to the OPN Competence Center Select the Oracle Service-Oriented Architecture 11g Sales Specialist (3 persons required) Click the play button to run the assessment Select the Oracle Service-Oriented Architecture 11g PreSales Specialist (3 persons required) Click the play button to run the assessment Select the Oracle Technology Support Specialist (1 person required) Click the play button to run the assessment Tips: · You can run the assessments as often as you like. After each try you will see your current score and correct answers to the questions. · During your next team meeting reserve an hour to become specialized jointly. · For the fist 5 partners who contact us we will order a pizza service to ensure the success of your team meeting! · We want your feedback to improve the assessments. If you find an ambiguous question or one with wrong context or even wrong answers, send us your feedback. The first 5 partners who will send us feedback will get a free competence center coffee cup! If you need to get an Oracle Partner Network Account please contact our Partner Business Centers.   For more information on Specialization please visit our OPN Specialized Webcast Series And become a member in our SOA Partner Community for registration please visit www.oracle.com/goto/ema/soa Jürgen Kress, SOA Partner Adoption EMEA Thanks for your efforts to become Specialized! SOA Specialized Application Grid Specialized Proof 2 transactions with OMM Proof 2 transactions with OMM Create your 2 references Create your 2 references SOA Sales assessment 3, Application Grid Sales Specialist 3 SOA Pre-Sales assessment 3 Application Grid PreSales Specialist 3 Support assessment 1 Support assessment 2 SOA Implementation assessment 4 Application Grid Implementation assessment 4 Technorati Tags: soa specialization Oracle Partner Network SOA Partner Community

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• PayPal - Account management

  - by Tom

  I'm running an app that gets small donations (Micro payments up to ~11 USD) and also I'm doing some freelancing where I get some higher payments over PayPal too. (~900 USD a month) Is it possible to have 2 accounts on PayPal? (I'm asking because if someone send me money for my freelancing, they get the contact information from the app - Like [email protected] instead of [email protected] ) Thanks.

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• Jobs - are your SQL Agent jobs talking to you enough?

  - by fatherjack

  Most DBAs will have at least a couple of servers that have SQL Agent jobs that are scheduled to do various things on a regular basis. There is a whole host of supporting configuration settings for these jobs but some of the most important are notifications. Notification settings are there to keep you up to date on how your job executions went. You have options on types of notification - email, pager, net send, or an entry in the SQL Server Event Log and you get options on when each of these channels...(read more)

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• Multiplayer tile based movement synchronization

  - by Mars

  I have to synchronize the movement of multiple players over the Internet, and I'm trying to figure out the safest way to do that. The game is tile based, you can only move in 4 directions, and every move moves the sprite 32px (over time of course). Now, if I would simply send this move action to the server, which would broadcast it to all players, while the walk key is kept being pressed down, to keep walking, I have to take this next command, send it to the server, and to all clients, in time, or the movement won't be smooth anymore. I saw this in other games, and it can get ugly pretty quick, even without lag. So I'm wondering if this is even a viable option. This seems like a very good method for single player though, since it's easy, straight forward (, just take the next movement action in time and add it to a list), and you can easily add mouse movement (clicking on some tile), to add a path to a queue, that's walked along. The other thing that came to my mind was sending the information that someone started moving in some direction, and again once he stopped or changed the direction, together with the position, so that the sprite will appear at the correct position, or rather so that the position can be fixed if it's wrong. This should (hopefully) only make problems if someone really is lagging, in which case it's to be expected. For this to work out I'd need some kind of queue though, where incoming direction changes and stuff are saved, so the sprite knows where to go, after the current movement to the next tile is finished. This could actually work, but kinda sounds overcomplicated. Although it might be the only way to do this, without risk of stuttering. If a stop or direction change is received on the client side it's saved in a queue and the char keeps moving to the specified coordinates, before stopping or changing direction. If the new command comes in too late there'll be stuttering as well of course... I'm having a hard time deciding for a method, and I couldn't really find any examples for this yet. My main problem is keeping the tile movement smooth, which is why other topics regarding synchronization of pixel based movement aren't helping too much. What is the "standard" way to do this?

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• Draw images with warped triangles on a web server [migrated]

  - by epologee

  The scenario The Flash front end of my current project produces images that a web server needs to combine into a video. Both frame-rate and frame-resolution are sizeable enough that sending an image sequence to the back end is not feasible (in both time and client bandwidth). Instead, we're trying to recreate the image drawing on the back end as well. Correct and slow, or incorrect and fast The problem is that this involves quite a bit of drawing textured triangles, and two solutions we found in Python (here and there) are so inefficient, that the drawing takes about 60 seconds per frame, resulting in a whopping 7,5 hours of processing time for a 30 second clip. Unacceptable. When using a PHP-module to send commands to ImageMagick for image manipulation, the whole process is super fast (tenths of a second per frame), but ImageMagick seems to be unable to draw triangles the way we do it in the front end, so the final results do not match. Unacceptable. What I'm asking here, is if there's someone who would know a way to solve this issue, by any means necessary that would run on a web server. Warping an image Let me explain the process of the front end: Perform a Delaunay calculation on points in an image to get an evenly distributed mesh of triangles. Offset the points/vertices in the mesh, distorting or warping the image. Draw the warped triangles on a new bitmap. We can send the results (coordinates) of steps 1 and 2 to the back end, to then draw the warped triangles and save it to an image on disk (or append as a frame to the video). But that last step is what I need help with. The Question Is there an alternative to ImageMagick that can draw triangles in a bitmap? Is there some other library, like a C library, that would allow us to do this? Or could we achieve this effect more easily by switching back end technologies, like Ruby? (.Net and Java are, unfortunately, not really options right now) Many thanks. EP. P.S. I'd appreciate re-tagging efforts, I don't quite know what labels to put on this question. Thanks!

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• Interaction of a GUI-based App and Windows Service

  - by psubsee2003

  I am working on personal project that will be designed to help manage my media library, specifically recordings created by Windows Media Center. So I am going to have the following parts to this application: A Windows Service that monitors the recording folder. Once a new recording is completed that meets specific criteria, it will call several 3rd party CLI Applications to remove the commercials and re-encode the video into a more hard-drive friendly format. A controller GUI to be able to modify settings of the service, specifically add new shows to watch for, and to modify parameters for the CLI Applications A standalone (GUI-based) desktop application that can perform many of the same functions as the windows service, expect manually on specific files instead of automatically based on specific criteria. (It should be mentioned that I have limited experience with an application of this complexity, and I have absolutely zero experience with Windows Services) Since the 1st and 3rd bullet share similar functionality, my design plan is to pull the common functionality into a separate library shared by both parts applications, but these 2 components do not need to interact otherwise. The 2nd and 3rd bullets seem to share some common functionality, both will have a GUI, both will have to help define similar parameters (one to send to the service and the other to send directly to the CLI applications), so I can see some advantage to combining them into the same application. On the other hand, the standalone application (bullet #3) really does not need to interact with the service at all, except for possibly sharing a few common default parameters that can easily be put into an XML in a common location, so it seems to make more sense to just keep everything separate. The controller GUI (2nd bullet) is where I am stuck at the moment. Do I just roll this functionality (allow for user interaction with the service to update settings and criteria) into the standalone application? Or would it be a better design decision to keep them separate? Specifically, I'm worried about adding the complexity of communicating with the Windows Service to the standalone application when it doesn't need it. Is WCF the right approach to allow the controller GUI to interact with the Windows Service? Or is there a better alternative? At the moment, I don't envision a need for a significant amount of interaction, maybe just adding a new task once in a while and occasionally tweaking a parameter, but when something is changed, I do expect the windows service to immediately use the new settings.

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• Taking requests!

  - by marc dekeyser

  Hi there!   Out there at Premier Field Engineering we have been very, very busy for the last couple of months and, as you can obviously see, this has been reflected in my activity here on the blog. Since I want to keep writing articles that keep you, as a reader,  entertained and have at least some level of value for you I am kindly requesting you to send me any subject you would love to see explained and I will address it to the best of my possibilities .   Cheers!

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• Movement prediction for non-shooters

  - by ShadowChaser

  I'm working on an isometric (2D) game with moderate-scale multiplayer - 20-30 players. I've had some difficulty getting a good movement prediction implementation in place. Right now, clients are authoritative for their own position. The server performs validation and broad-scale cheat detection, and I fully realize that the system will never be fully robust against cheating. However, the performance and implementation tradeoffs work well for me right now. Given that I'm dealing with sprite graphics, the game has 8 defined directions rather than free movement. Whenever the player changes their direction or speed (walk, run, stop), a "true" 3D velocity is set on the entity and a packet it sent to the server with the new movement state. In addition, every 250ms additional packets are transmitted with the player's current position for state updates on the server as well as for client prediction. After the server validates the packet, it gets automatically distributed to all of the other "nearby" players. Client-side, all entities with non-zero velocity (ie/ moving entities) are tracked and updated by a rudimentary "physics" system - basically nothing more than changing the position by the velocity according to the elapsed time slice (40ms or so). What I'm struggling with is how to implement clean movement prediction. I have the nagging suspicion that I've made a design mistake somewhere. I've been over the Unreal, Half-life, and all other movement prediction/lag compensation articles I could find, but they all seam geared toward shooters: "Don't send each control change, send updates every 120ms, server is authoritative, client predicts, etc". Unfortunately, that style of design won't work well for me - there's no 3D environment so each individual state change is important. 1) Most of the samples I saw tightly couple movement prediction right into the entities themselves. For example, storing the previous state along with the current state. I'd like to avoid that and keep entities with their "current state" only. Is there a better way to handle this? 2) What should happen when the player stops? I can't interpolate to the correct position, since they might need to walk backwards or another strange direction if their position is too far ahead. 3) What should happen when entities collide? If the current player collides with something, the answer is simple - just stop the player from moving. But what happens if two entities take up the same space on the server? What if the local prediction causes a remote entity to collide with the player or another entity - do I stop them as well? If the prediction had the misfortune of sticking them in front of a wall that the player has gone around, the prediction will never be able to compensate and once the error gets to high the entity will snap to the new position.

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• Sending notification after an event has remained open for a specified period

  - by Loc Nhan

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Enterprise Manager (EM) 12c allows you to create an incident rule to send a notification and/or create an incident after an event has been open for a specified period. Such an incident rule will help prevent premature alerts on issues that may correct themselves within a certain amount of time. For example, there are some agents in an unstable network area, and often there are communication failures between the agents and the OMS lasting three, four minutes at a time. In this scenario, you may only want to receive alerts after an agent in that area has been in the Agent Unreachable status for at least five minutes. Note: Many non-target availability metrics allow users to specify the “number of occurrences” or the number of consecutive times metric values reach thresholds before a notification is sent. It is best to use the feature for such metrics. This article provides a step-by-step guide for creating an incident rule set to cater for the above scenario, that is, to create an incident and send a notification after the Agent Unreachable event has remained open for a five-minute duration. Steps to create the incident rule 1.     Log on to the console and navigate to Setup -> Incidents -> Incident Rules. Note: A non-super user requires the Create Enterprise Rule Set privilege, which is a resource privilege, to create an incident rule. The Incident Rules - All Enterprise Rules page displays. 2.     Click Create Rule Set … The Create Rule Set page displays. 3.     Enter a name for the rule set (e.g. Rule set for agents in flaky network areas), optionally enter a description, and leave everything else at default values, and click + Add. The Search and Select: Targets page pops up. Note:  While you can create a rule set for individual targets, it is a best practice to use a group for this purpose. 4.     Select an appropriate group, e.g. the AgentsInFlakyNework group. The Select button becomes enabled, click the button. The Create Rule Set page displays. 5.     Leave everything at default values, and click the Rules tab. The Create Rule Set page displays. 6.     Click Create… The Select Type of Rule to Create page pops up. 7.     Leave the Incoming events and updates to events option selected, and click Continue. The Create New Rule : Select Events page displays. 8.     Select Target Availability from the Type drop-down list. The page shows more options for Target Availability. 9.     Select the Specific events of type Target Availability option, and click + Add. The Select Target Availability events page pops up. 10.   Select Agent from the Target Type dropdown list. The page expands. 11.   Click the Agent unreachable checkbox, and click OK. Note: If you want to also receive a notification when the event is cleared, click the Agent unreachable end checkbox as well before clicking OK. The Create New Rule : Select Events page displays. 12.   Click Next. The Create New Rule : Add Actions page displays. 13.   Click + Add. The Add Actions page displays. 14.   Do the following: a.     Select the Only execute the actions if specified conditions match option (You don’t want the action to trigger always). The following options appear in the Conditions for Actions section. b.     Select the Event has been open for specified duration option. The Conditions for actions section expands. c.     Change the values of Event has been open for to 5 Minutes as shown below. d.     In the Create Incident or Update Incident section, click the Create Incident checkbox as following: e.     In the Notifications section, enter an appropriate EM user or email address in the E-mail To field. f.     Click Continue (in the top right hand corner). The Create New Rule : Add Actions page displays. 15.   Click Next. The Create New Rule : Specify name and Description page displays. 16.   Enter a rule name, and click Next. The Create New Rule : Review page appears. 17.   Click Continue, and proceed to save the rule set. The incident rule set creation completes. After one of the agents in the group specified in the rule set is stopped for over 5 minutes, EM will send a mail notification and create an incident as shown in the following screenshot. In conclusion, you have seen the steps to create an example incident rule set that only creates an incident and triggers a notification after an event has been open for a specified period. Such an incident rule can help prevent unnecessary incidents and alert notifications leaving EM administrators time to more important tasks. - Loc Nhan

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