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• The Path to Best-In-Class Service Business Performance

  - by Charles Knapp

  What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases! What does it take to become best in class? Some of the keys are: Engage customers effectively and consistently across all channels Focus on mobility to improve reactive service performance Continue to transition from primarily reactive to proactive and predictive service performance Build the support structure for new services and service contracts Construct an engaged service delivery team Join the Aberdeen Group, Oracle, Infosys, and Hyundai Capital as we highlight the key stages in the service transformation journey and reveal how Best-in-Class organizations are equipping themselves to thrive in this new era of service. Please join us for "Service Excellence and the Path to Business Transformation" -- this Thursday, October 25, 8:00 AM PDT | 11:00 AM EDT | 3:00 PM GMT | 4:00 PM BST.

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• Hide from google while developing

  - by user210757

  I will be building a (wordpress) web site. While I am developing, other team members will be pushing content. I'd like to have it hidden from google while under development. It will be hosted on godaddy. I have thought of not pointing the domain name to it until live and using "preview dns", or buying a static IP during development. Or hosting dev site in a sub-directory ("/dev/") until ready and then moving it up a level. If in the dev directory I'd add htaccess or robots.txt to not crawl. Is any of this a bad idea? Will google penalize for any of this - like search by IP and then associate that with the domain later on? Any better ideas?

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• Where does a scrum master draw the line with blocking issues?

  - by Pete2k

  I understand the concept that a Scrum Master should remove impediments. However I'd like to know where exactly the line should be drawn. For example a team member might have an impediment whereby they need to get support to log onto a live server and get some details. They can't progress a bit of work until this is done. Its a blocking issue essentially. But should it be the Scrum master that goes to the Ops department and does this for the developer or if the developer can do it themselves should they just do it themselves. At what point does an issue become a blocking issue?

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• How to properly shield a Product Owner from outside?

  - by xsAce

  Update: We are a very small team (3 people) and thus I (Scrum Master) and the Product Owner are also developers doing some coding. We are aware of this situation and we are actively trying to recruit some new talents. But it's hard! Meanwhile... we need to adapt... so my question: The Product Owner complains about having too much outside noise (mainly stakeholders feature requests), and he can't focus on the sprint realisation. We agree that we should try to educate people on our process implications (sprint durations and product backlog), to reduce the noise. But as a Scrum Master, how am I supposed to shield a PO from outside? Isn't he supposed to be in contact with the management and business? Also, if people outside don't want to waste too much time learning agile, what is the best way to educate them?

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• New eBook: In-Memory Data Grids for Dummies

  - by jeckels

  We've just released a new eBook In-Memory Data Grids for Dummies. This is a fantastic resource if you're looking to explain in-memory data grids to colleagues, convince your boss of their value, or even discover some new use cases for your existing investment. In true "Dummies" style, this eBook will walk you through the basics tenets of in-memory data grids, their common use cases, where IMDGs sit in your architecture, and some key considerations when looking to implement them. While the title may say "Dummies," we know you'll find some useful overview and technical information in the resource. It's published by us on the Coherence team in partnership with Wiley (the "Dummies" company), but it's not only about Coherence or Oracle. In fact, we took pains to make this book fairly neutral to give you the best information, not a product pitch. Happy reading! Download the eBook now 

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• Free eBook: SQL Server Execution Plans, Second Edition

  Every day, out in the various online forums devoted to SQL Server, and on Twitter, the same types of questions come up repeatedly: Why is this query running slowly? Why is SQL Server ignoring my index? Why does this query run quickly sometimes and slowly at others? My response is the same in each case: have you looked at the execution plan? "A real time saver" Andy Doyle, Head of IT ServicesAndy and his team saved time by automating backup and restores with SQL Backup Pro. Find out how much time you could save. Download a free trial now.

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• Enablement 2.0 Get Specialized!

  - by mseika

  Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates. A Certification exam goes through a rigorous review process called a beta period. Here are a few advantages of taking a Beta Exam: Certification exams during the beta period count towards your Company Specialization. Most new Certified Specialist Exams have no training requirement. Beta Exams Vouchers are available in limited quantity, so request a voucher today by contacting the Partner Enablement Team and act fast to reserve your test from the list below. For more information click here. 

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• Headspring training: What would you like to see?

  Since January of 2008, Headspring has offered small, very advanced boot camp trainings.  These have been 3 days long and very fast-paced.  Everyone who has come through these training classes has proclaimed that they are the best organized courses they have ever taken.  Our approach to any of the boot camps is to team the practices that we employ while creating software for our clients. We have an ASP.NET MVC Boot Camp coming up on 5/26 as well as an Agile Boot Camp on 5/19. First...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Using GDI+ vs HTML page

  - by Umesha MS

  I am working on an application which is UI intensive (i.e. we need to customize all the control to look different). For this is I planned to use GDI+ in win32. But one of the suggestion form our team member is, Instead of using GDI+ he asked me to have a web browser control, in that he asked me to display local html.That html page contains customized controls. Form his suggestion I created a web control and used some UI intensive local html pages. That looks good. But my question is, is it is a good idea to use web control to solve this?

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• Looking for SQL People

  - by simonsabin

  I’m looking for 2 SQL people to join our data team. I need people that are keen to develop an exciting data platform with strong SQL skills. Desirable skills are MDX/SSAS, data warehousing and working in finance industry. The role is a full time role based in London. If you are interested then let me know either via my http://sqlblogcasts.com/blogs/simons/contact.aspx or via twitter @simon_sabin https://twitter.com/intent/tweet?screen_name=simon_sabin&text=Read your blog send me details . No...(read more)

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• Are my Google Analytics ( 2 domains 1 site) duplicated or unique?

  - by MarcDJay

  We have recently built a new website with a new domain to replace an old website, and on the advice of our IT guys and web dev team have pointed both oldaddress.com's & newaddress.com's a records to the new website. Now, they both share the same google analytics code (UA-12345-1) and as such we have two entries in the Google Analytics dashboard. The problem is I'm still fairly novice with GA and as the reports seem VERY similar (~25k pageviews for each domain), are these figures exclusively for that domain? For example: oldaddress.com 25,400 pageviews newaddress.com 25,600 pageviews Does this mean that in total for this website I have 51,000 pageviews. Hope this is clear enough but let me know if anything needs clarifying. Thanks.

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• Microsoft intègre Git à Codeplex, la plateforme d'hébergement de projets open-source supporte l'application de gestion des versions

  Microsoft intègre Git à Codeplex La plateforme d'hébergement de projets open source supporte désormais l'application de gestion des versions en plus de Mercurial et TFS Codeplex, la plateforme d'hébergement des projets open source de Microsoft prend désormais en charge Git. Git est une application de gestion des versions décentralisée libre créée par Linux Torvalds, le père du noyau Linux et distribuée sous la licence GNU 2. CodePlex utilise déjà le logiciel de gestion des versions décentralisé Mercurial, pour le contrôle de version distribué et Team Foundation Server (qui prend en charge les clients Subversion) pour le contrôle de version centralisée. Malgr...

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• Possible to stop Adobe DreamWeaver from rewriting 'onclick' to 'onClick'? [closed]

  - by DA01

  I've been giving my dev team grief by checking in HTML edited in DW. It turns out that DW has silently been rewriting all instances of 'onclick' to 'onClick' completely breaking the application in Webkit on us. I've done some digging on Google and this appears to be a bug that goes back to at least 2004. Supposedly it has nothing to do with your code re-writing settings and what triggers it is opening any document that does not contain a Doctype. Few of ours do, given that we're maintaining a framework that's using all sorts of include and dependency files. In all my Googling, I haven't found a fix, though. Has anyone come across one short of swearing off Adobe products forever?* something, btw, that I'm perfectly fine doing...it's just that given the insane IT lockdown on our work machines, we have very few software choices. For now, It's Notepad++ for me.

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• New Silverlight 4 Themes available&ndash;get the raw bits

  A while back I posted a sneak peek preview of 3 new themes that we were working on for Silverlight 4 applications. Our team wanted to do more than just the overall base theme and provide the themes for the core, SDK and some Silverlight Toolkit controls as well. In addition, there was a lot of internal chatter about how cool these new themes were and a lot of teams wanting to adopt them as default, including WCF RIA Services. While we finalize a better distribution plan for these templates (and...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• NetBeans 7.0.1 now in RC

  - by alexismp

  What would a GlassFish release be without a NetBeans version to go with it? The NetBeans team has released the NetBeans IDE 7.0.1 RC 1 which will bring full compatibility with JDK 7 as well as GlassFish 3.1.1 support (this particular RC ships with the soft code freeze build of GlassFish 3.1.1). This 7.0.1 RC 1release also includes numerous bugfixes and performance improvements across all areas and is available from the usual download page and the final version of NetBeans IDE 7.0.1 is expected in late July (once JDK 7 has shipped would be an educated guess). Note that if you're an existing NetBeans 7.0 user you'll be offered with updates to your existing install via the Update Center once 7.0.1 final ships.

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• Release Notes for 8/23/2012

  Below are the release notes from today's deployment. Improved the inline diff load performance for large diff sets Fixed a few issues related to sending and saving comments within a Pull Request Improved stability of the notification service Fixed an issue when directly linking to a file in the source browser, selected file was not being shown in the tree view Have ideas on how to improve CodePlex? Please visit our suggestions page! Vote for existing ideas or submit a new one. As always you can reach out to the CodePlex team on Twitter @codeplex or reach me directly @mgroves84

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• Amazon sort le SDK AWS pour Node.js, un kit de développement open source qui facilite l'accès à ses solutions Cloud

  Amazon sort AWS SDK pour Node.js un kit de développement open source qui facilite l'accès à ses solutions Cloud aux développeurs Node.js Voila une nouvelle qui va certainement ravir les développeurs JavaScript utilisant Node.js. La team AWS (Amazon Web Services) Developer Tools vient de publier un kit de développement qui permettra aux développeurs Node.js d'accéder facilement à sa plateforme de Cloud Computing. Ce nouveau SDK permettra d'exploiter avec souplesse les fonctionnalités des solutions d'Amazon Web Services, notamment la plateforme de stockage Cloud Amazon S3 (Simple Storage Service), Amazon EC2 (Elastic Compute Cloud), ainsi qu'Amazon DynamoDB. Le SDK est...

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• How to deal with employee that ignores my emails? [closed]

  - by Nutel

  I have started to work on a project with quite complex business logic and architecture. While I try to understand as much as possible by myself sometimes I do not get why things work in a certain way, and if after sufficient amount of time the problem stays unsolved I send an email describing what the issue is to a team-mate who works on the project for a long time. But often the email is just ignored or answered with one-two short sentences which do not explain a lot. What is the best way to deal with this situation?

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• Getting Silverlight Questions Answered Effectively

  The single best place to get your questions answered about Silverlight are the Silverlight Forums.   Now, I know that forums are often a companys way of saving money on customer service, but the dev team and the Community PMs & Evangelists monitor these forums carefully, so it really is a lot quicker than sending email. That [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Ubuntu 12.04 Nvidia GTX 460 video card installation

  - by aczietlow

  Currently testing Ubuntu 12.04 x64 for our development team. After upgrading from 11.10 I've been having video card issues. I'm using Nvidia GeForce GTX 460. When ever I try to launch Nvidia X server I get the following error message. You do not appear to be using the NVIDIA X driver. Please edit your X configuration file (just run nvidia-xconfig as root), and restart the X server. I've tried running sudo nvidia-xconfig multiple times and rebooting with no success. I've also tried getting the nvidia-current driver from the x-swat repo sudo apt-add-repository ppa:ubuntu-x-swat/x-updates sudo apt-get update sudo apt-get install nvidia-current Followed again by a reboot did nothing for me but knock my resolution down to 800x600 Finally I've tried sudo apt-get purge xserver-xorg sudo apt-get update sudo apt-get install xserver-xorg xserver-xorg-video-all sudo reboot Does anyone have any thoughts or directions they could point me in? To the best of my understanding my video card is suppose to be supported.

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• Release Notes for 10/15/2012

  Below are the release notes from this week's deployment. Improvements and Bug Fixes Added the Action Bar to the project home and documentation tabs. CodePlex now 100% ASP.NET MVC (bye bye Web Forms). Updated publish project banner to improve the project setup experience. Fixed float behavior of action bar pop up dialog. Have ideas on how to improve CodePlex? Please visit our suggestions page! Vote for existing ideas or submit a new one. As always you can reach out to the CodePlex team on Twitter @codeplex or reach me directly @mgroves84

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• Setting Up Your SQL Server Agent Correctly

  It is important to set up SQL Server Agent Security on the principles of 'executing with minimum privileges’, and ensure that errors are properly logged and alerts are set up for a comprehensive range of errors. SQL Server Agent allows fine-grained control of every job step that should allow tasks to be run entirely safely even if they occasionally need special privileges. Can 41,000 DBAs really be wrong? Join 41,000 other DBAs who are following the new series from the DBA Team: the 5 Worst Days in a DBA’s Life. Part 3, As Corrupt As It Gets, is out now – read it here.

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• What I would like changed about Reporting Services. What would you like changed?

  - by simonsabin

  I recently asked a few questions about some features I was surprised weren’t in reporting services. The response I got from the team was,”raise them in connect and get them voted for”. So thats what I’ve done. Here is a list of the items I’ve raised as well as items I’ve found that I think should be being done. if you agree with any of these features please vote. It does make a difference.   Controlling functionality in report builder Controlling what a user can do in report builder, i.e. not...(read more)

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• Working alone vs with others

  - by tmewett5

  Being a student in a small school, there aren't a lot of people (well, there aren't any) that share the same passion or skill of programming that I have. I have been learning to program myself since the age of 9, and I believe I have reached the level where I am ready to do something more ambitious, as opposed to the little scripts and personal web design I do at the moment. The point is: would having a small group - or just another person - allow us to achieve greater things? If so, how would I begin building a team?

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• Release Notes for 10/04/2012

  Below are the release notes from this week's deployment. Upgrade to TFS 2012 We upgraded our TFS infrastructure earlier this week. This means you can now take advantage of several improvements when you are using Visual Studio 2012, such as Local Workspaces, merge on unshelve, rollback within VS UI, etc. Improvements and Bug Fixes Enabled the ability to create more than one pull request per fork using branches. Fixed a few issues in file browsing and diffs. Removed file line limit on full diff view. Several bug fixes within the project Fork experience Have ideas on how to improve CodePlex? Please visit our suggestions page! Vote for existing ideas or submit a new one. As always you can reach out to the CodePlex team on Twitter @codeplex or reach me directly @mgroves84

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