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• How to report a bug to developers? A programmers quest to educated on bug reporting.

  - by Ryan Detzel

  I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like: When I click this link I get a 404. (They include the page that 404s and not the page that caused it) Sometimes the right column flows into the button column. (no screenshot or additional information) Changes to xxx does seem to be working right. (EOM) Does anyone have a bug submission process/form that guides users into submitting as much information as possible?

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• How should I log time spent on multiple tasks?

  - by xenoterracide

  In Joel's blog on evidence based scheduling he suggests making estimates based on the smallest unit of work and logging extra work back to the original task. The problem I'm now experiencing is that I'll have create object A with subtask method A which creates object B and test all of the above. I create tasks for each of these that seems to be resulting in ok-ish estimates (need practice), but when I go to log work I find that I worked on 4 tasks at once because I tweak method A and find a bug in the test and refactor object B all while coding it. How should I go about logging this work? should I say I spent, for example, 2 hours on each of the 4 tasks I worked on in the 8 hour day?

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• PC On/Off Time Charts Windows Uptime; No Logging Necessary

  - by Jason Fitzpatrick

  Windows: PC On/Off Time is a graphical tool that displays your PC’s uptime, downtime, errors, and more all in a clear and portable package. One of the hassles of using logging tools is that you usually have to enable the logging and then wait for results to pile up before seeing anything useful (such as when you turn on the logging on your router). PC On/Off Time taps right into the event logs your Windows PC is already keeping so you get immediate access to your uptime history. If you look at the screenshot above you can see an accurate picture of the last few weeks of uptime on my computer. October 23-24 I didn’t boot down my PC, the rest of the time I hibernated it overnight when I wasn’t using it, November 1st I installed an SSD (you can see the burst of reboots and short uptimes) and then November 9th there was a brief power outage that caused an unexpected stop (the red arrows on the timeline for the 9th). The free version offers a three-week peek back into your uptime history (upgrade to the Pro version for $12.75 or for free using Trial Pay to unlock your completely uptime history).PC On/Off Time is Windows only. PC On/Off Time [via Addictive Tips] Use Amazon’s Barcode Scanner to Easily Buy Anything from Your Phone How To Migrate Windows 7 to a Solid State Drive Follow How-To Geek on Google+

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• How can we plan projects realistically while accounting for support issues?

  - by Thomas Clayson

  We're having a problem at work: we're trying to schedule work so that we can assess time scales and get deadline dates. The problem is that it's difficult to plan for a project without knowing everything that's going to happen. For instance, right now we've planned all our projects through the start of December, however in that time we will have various in house and external meetings, teleconferences and extra work. It's all well and good to say that a project will take three weeks, but if there is a week's worth of interruption in that time then the date of completion will be pushed back a week. The problem is 3 fold: When we schedule projects the time scales are taken literally. If we estimate three weeks, the deadline is set for three week's time, the client is told, and there is no room for extension. Interim work and such means that we lose productive time working on the project. Sometimes clients don't have the time that we need to take to do the work, so they'll sometimes come to us and say they need a project done by the end of the month even when we think that the work will take two months - not to mention we already have work to be doing. We have a Gantt chart which we are trying to fill in with all the projects we have and we fill in timesheets, but they're not compared to the Gantt chart at all. This makes it difficult to say "Well, we scheduled 3 weeks for this project, but we've lost a week here so the deadline has to move back a week." It's also not professional to keep missing deadlines we've communicated to the client. How do other people deal with this type of situation? How do you manage the planning of projects? How much "extra" time do you schedule into a project to account for non-project work that occurs during a project? How do you deal with support issues and bugs and stuff? Things you can't account for during planning? UPDATE Lots of good answers thank you.

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• Setting up page goals in Analytics when using progressive enhancement to load content using jquery .load

  - by sam

  I'm using jQuery .load to load content in from other pages into my homepage, so that Google can still see whats going on I've made the <a> tags go to the pages but over ride them in the JavaScript so instead of going the that page it just loads in the content from that page to the main page. Normaly I would just make the page /contact.html a goal. Can I still get it to work as a goal if the content is being loaded in? Can I do something like when the user clicks <a href="contact.html" id="load-contact">contact</a> it logs the clicking of the <a> tag as a goal, rather than the actaul page being visited?

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• Retroactively applying a Piwik goal to visitors

  - by Andrew Aylett

  I started receiving a large (for me) amount of traffic on one of my pages yesterday. Today, I thought that it would be useful to track goals from that page -- there's a link to my blog from it. I added the 'visited external link' goal to Piwik, and new visits are being recorded. However, it seems to me that there must be enough data in the database to retroactively apply the goal to past users -- is there a way to achieve that?.

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• Error Copying Source File in Audio Spectrum Visualizer [closed]

  - by David Dimalanta

  I'm testing this code using LibGDX, Java, and Eclipse to test the music player that detects the frequency. I saw this one on this website plus the link on GitHub: http://gtomee.com/2012/07/28/audio-spectrum-visualizer-with-libgdx/ It works when running on desktop project folder but not on Android project folder and the result is this: 10-10 13:57:45.320: E/AndroidRuntime(9421): FATAL EXCEPTION: GLThread 16845 10-10 13:57:45.320: E/AndroidRuntime(9421): com.badlogic.gdx.utils.GdxRuntimeException: Error copying source file: soundtrack 1 bioman.mp3 (Internal) 10-10 13:57:45.320: E/AndroidRuntime(9421): To destination: tmp/audio-spectrum.mp3 (External) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.copyFile(FileHandle.java:625) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.copyTo(FileHandle.java:534) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.bodapps.rhythm.Drop.create(Drop.java:393) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.backends.android.AndroidGraphics.onSurfaceChanged(AndroidGraphics.java:292) 10-10 13:57:45.320: E/AndroidRuntime(9421): at android.opengl.GLSurfaceView$GLThread.guardedRun(GLSurfaceView.java:1505) 10-10 13:57:45.320: E/AndroidRuntime(9421): at android.opengl.GLSurfaceView$GLThread.run(GLSurfaceView.java:1240) 10-10 13:57:45.320: E/AndroidRuntime(9421): Caused by: com.badlogic.gdx.utils.GdxRuntimeException: Error stream writing to file: tmp/audio-spectrum.mp3 (External) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.write(FileHandle.java:313) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.copyFile(FileHandle.java:623) 10-10 13:57:45.320: E/AndroidRuntime(9421): ... 5 more 10-10 13:57:45.320: E/AndroidRuntime(9421): Caused by: com.badlogic.gdx.utils.GdxRuntimeException: Error writing file: tmp/audio-spectrum.mp3 (External) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.write(FileHandle.java:293) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.write(FileHandle.java:305) 10-10 13:57:45.320: E/AndroidRuntime(9421): ... 6 more 10-10 13:57:45.320: E/AndroidRuntime(9421): Caused by: java.io.FileNotFoundException: /storage/sdcard0/tmp/audio-spectrum.mp3: open failed: EACCES (Permission denied) 10-10 13:57:45.320: E/AndroidRuntime(9421): at libcore.io.IoBridge.open(IoBridge.java:416) 10-10 13:57:45.320: E/AndroidRuntime(9421): at java.io.FileOutputStream.<init>(FileOutputStream.java:88) 10-10 13:57:45.320: E/AndroidRuntime(9421): at com.badlogic.gdx.files.FileHandle.write(FileHandle.java:289) 10-10 13:57:45.320: E/AndroidRuntime(9421): ... 7 more 10-10 13:57:45.320: E/AndroidRuntime(9421): Caused by: libcore.io.ErrnoException: open failed: EACCES (Permission denied) 10-10 13:57:45.320: E/AndroidRuntime(9421): at libcore.io.Posix.open(Native Method) 10-10 13:57:45.320: E/AndroidRuntime(9421): at libcore.io.BlockGuardOs.open(BlockGuardOs.java:110) 10-10 13:57:45.320: E/AndroidRuntime(9421): at libcore.io.IoBridge.open(IoBridge.java:400) 10-10 13:57:45.320: E/AndroidRuntime(9421): ... 9 more I'm not sure if I come this to the right place for help and suggestions.

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• schedule compliance and keeping technical supports and resolving issues

  - by imays

  I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or loaned. The core development team is 5 people. 3 are seniors and 2 are juniors. After the first release, we've received many issues from our customers. Most of them are bug issues, customization needs, usage questions and upgrade requests. The issues from customers are incoming many times everyday, so it takes little time or much time of our developers. Because of our product is a software development kit(SDK) so most of questions can be answered only from our developers. And, for resolving bug issues, developers must be involved. Estimating time to resolve bug is hard. I fully understand it. However, our developers insist they cannot set the any due date of each project because they are busy doing technical supports and bug fixes by issues from customers everyday. Of course, they never do overwork. I suggested them an idea to divide the team into two parts: one for focusing on development by milestones, other for doing technical supports and bug fixes without setting due days. Then we could announce release plan officially. After the finish of release, two parts exchange the role for next milestone. However, they say they "NO, because it is impossible to share knowledge and design document fully." They still say they cannot set the release date and they request me to alter the due date flexibly. They does not fix the due date of each milestone. Fortunately, our company is not loaned and invested so we are not chocked. But I think it is bad idea to keep this situation. I know the story of ant and grasshopper. Our customers are tired of waiting forever of our release date. Companies consume limited time and money. If flexible due date without limit could be acceptable, could they accept flexible salary day? What is the root cause of our problem? All that I want is to fix and achieve precisely due date of each milestone without losing frequent technical supports. I think there must be solution for this situation. Please answer me. Thanks in advance. PS. Our tools and ways of project management are Trello, Mantis-like issue tracker, shared calendar software and scrum(collected cards into series of 'small and high completeness' projects).

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• how to integrate plastic scm with jira? [closed]

  - by bilal fazlani

  I am trying to migrate from VSS to Plastic SCM and want to use it with JIRA. I have reached this far. http://i.stack.imgur.com/h1wSw.png I tried referring to their help documentation. but that did not help. Does someone know how to link a new branch to an issue in JIRA ? I tried to giving same name to Issue and Branch. That din't work. If the Issue key is : "DEMO-7", what should be the "Branch Prefix" & "Branch Name" in Plastic SCM ? I am sure I am missing something.

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• How to facilitate code reviews in a small team for embedded software?

  - by Adam Lewis

  Short Question Does a cost-effective tool / workflow exist to facilitate code reviews in a small team? More specifically, a small team that relies on post-commit code reviews. Background Our team currently consists of 3 full time and 1 part time software engineers, with plans on hiring more in the near future. Due to our team size and volume of projects we all must juggle, the pre-commit workflow that major tools (such as Review Board and Code Collaborator) use is not obtainable for us right now. The best we can do at the moment is to perform post-commit reviews before major releases or as time permits. Nearly all of our projects are hosted on RepositoryHosting.com (which I highly recommend) and contain a mixture of SVN and GIT repositories. Current Thoughts Since I cannot find a tool that fits our needs right now, I am turning to TRAC that is built into our repository's site. At the moment we use TRAC to file tickets and track milestones, so to me this seems like a natural fit for code review results as well. The direction I am heading in right now is to use a spread sheet(s) to log all of the bugs and comments. Do some macro magic to get it in a format that I can use TRAC's import ticket method and use TRAC's ticketing system to create the action items / bug reports automatically. The auto ticket generation is darn near a must have, adding in bugs and comments one at a time from a web-gui is really painful. Secondary Question If this workflow makes sense, is there a good / standard template to use as a code review log?

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• Encouraging software engineers to track time

  - by M. Dudley

  How can I encourage my coworkers to track the time they spend resolving issues and implementing features? We have software to do this, but they just don't enter the numbers. I want the team to get better at providing project estimates by comparing our past estimates to actual time spent. I suspect that my coworkers don't see the personal benefit, since they're not often involved in project scheduling.

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• Error when setting Piwik analytics

  - by bertran

  I've uploaded the latest version of Piwik unto my web server, which is hosted by go daddy.com, on a linux hosting plan. I'm setting it up (accessing it from my browser as instructed) and I have the "Piwikinstallation" page open on step 3 (database set-up ) of 9. I don't know what to imput in the field "database server"... the default is the number 127.0.0.1 When I leave that input as is, and click "Next" leaving the gives the error: "Error when trying to connect to database server: SQLSTATE[HY000] [2013] Lost connection to MySQL server at 'reading initial communication packet', system error: 111" and changing that input to "localhost" gives me another error: "Error when trying to connect to database server:SQLSTATE[HY000] [2002] Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)"

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• Any suggested approaches to track bugs/defects?

  - by deostroll

  What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test it. They do not have access to our tfs system. So they usually send in their defects via email. It will usually be send in an excel format. Our testing team takes these up and logs them into tfs. Sometimes they modify the original defect description (in excel) and add the expected/actual results. Sometimes they miss to cite the source. I am talking about managing the various sources as such. Is there a way we can add these sources into tfs, and actually link this particular source with the defects, with individual comments associated with them (saying where in the source we can find the actual material for the defect). Edit: I don't know if there is a way to manage various sources. Consider this: the vulnerability assessment team has come out with defects/suggestions. They captured it into an excel and passed that on to the testing team (in my case). The testing team takes the responsibility of elaborating the defect and logging it in tfs. Now say that the excel has come with 20 defect items. This is my source. (It answers the question where did this defect come from). So ultimately when I am looking at a bug I know from where it came from - I'll ultimately be looking at the email sent from the VA team which has the excel or the excel file itself sent by the VA team. It may be one of the 20 items in that excel. How should the tester link to this source just once? On the contrary, it does not make sense for the tester to attach the same excel 20 times (i.e. attach the same excel for the 20 defects while logging it into tfs) right? I hope you get my point.

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• Unit testing time-bound code

  - by maasg

  I'm currently working on an application that does a lot of time-bound operations. That is, based on long now = System.currentTimeMillis();, and combined with an scheduler, it will calculate periods of time that parametrize the execution of some operations. e.g.: public void execute(...) { // executed by an scheduler each x minutes final int now = (int) TimeUnit.MILLISECONDS.toSeconds(System.currentTimeMillis()); final int alignedTime = now - now % getFrequency() ; final int startTime = alignedTime - 2 * getFrequency(); final int endTimeSecs = alignedTime - getFrequency(); uploadData(target, startTime, endTimeSecs); } Most parts of the application are unit-tested independently of time (in this case, uploadData has a natural unit test), but I was wondering about best practices for testing time-bound parts that rely on System.currentTimeMillis() ?

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• Is it a bug or a task when something doesn't work, yet, in development process

  - by Patkos Csaba

  We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has to be made beforehand. The task / story can be completed and it is working as specified on it with the proper configuration in place. Note that the configuration is not directly related with the task. Next, we have to create a new ... ??? ... something for the process of generating that configuration file. This is where the problems appear. Some say that it is a bug others say it is a task or an extra feature. So, where is the limit between bugs and tasks in the development phase? Should we even consider something a bug if all the tasks are working as stated in their definitions? Can a thing be considered a bug because one compares it to the current (unstable) state of the system? Short example: A feature requires configuring a communication service for a specific operation. In the process of the implementation the team discovers that the service requires the hostnames of the pears to be resolvable to an IP address. The team adds the hostnames to the DNS server (or hosts files) and continues implementing the required feature. After the initial feature is working, a question is risen. Should the sysadmin configure the DNS or hosts file or should our application do it automatically? An automatic solution is possible. So a decision is made to implement it. ... here start the discussions ... is this a bug or an extra feature / task? PS: I know that I mixed feature / task / story in the question. It is intentional. I am interested in separating bugs from the rest. Doesn't matter what the rest means in a particular case.

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• What to do when issue-tracker is down?

  - by Pablo

  It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a different timezone. It sometimes takes several hours for it to be operative again. In the meanwhile, we can't really tell which issues we were working on, and in case we do, we cannot update those issues, as in moving them through the workflow, logging used hours, checking the issue's description, leaving comments, and so on. So the question is: how can we, as a team, work in the meanwhile so that when the issue-tracker is up again, we have the least possible hassle updating it with what we've been working?

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• My events don't show up in the goal funnels or conversion funnels

  - by Amit Bens

  I have an event set up on a website and I'd like to track the effect this event has on conversion rate. The event seems to be working fine - I can see it on Top Events with all the labels, etc. But when going into Goal Flow and selecting 'Event Category' these events don't show up. I have this running for about a week. And I have made multiple checks to verify that I have events that triggered the conversion goal. Any clue about what I'm doing wrong?

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• Do you know a good html mailing list management software with admin levels?

  - by SirG

  I'm basically looking for a program/app/script (can be commercial) which I can ideally install on a windows server (we can run asp, asp.net php mssql) we have different groups of people who send newsletters to web members, I want to bring it all into one app which I can monitor and control. Ideally it would be able to create html newsletters, (with some templates) track emails and click throughs. Manage email lists subscribe/unsubscribes. And importantly have different levels of admin, so a newsletter creator could log in and create and send off an email, it goes into a queue where a communications editor can have an overview of all newsletters and approve the sending of the emails or edit them before they are sent off. before I start coding something up myself I thought I'd ask if anyone has any advice! Cheers!

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• Solution with multiple projects and (GitHub) single issue tracker and repository

  - by Luiz Damim

  I have a Visual Studio solution with multiple projects: Acme.Core Acme.Core.Tests Acme.UI.MvcSite1 Acme.UI.MvcSite2 Acme.UI.WinformsApp1 Acme.UI.WinformsApp2 ... The entire solution is checked-in in a single GitHub (private) repo. Acme.Core contains our business logic and all UI projects are deployables. UI projects have different requirements and features, but some of them are implemented in more than one project. All issues are opened in a single issue tracker and classified using labels ([MvcSite1], [WinformsApp1], etc) but I'm thinking it's starting to get messy. Is it ok to use a single repository and issue tracker to track multiple projects in one solution?

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• Simple issue tracker for 1-2 developers

  - by devoured elysium

  (I'm not sure whether this pertains to the realm of programmers@se or so@se) I'm currently working mostly alone on a project (in Java). I'm mostly alone as I have an advisor that gives me high level instructions on what to do, and will seldom make any code contribution. She will code in a couple of acceptance tests from time to time, though. I've never used an Issue Tracker before, and was thinking about starting to use one now, as I'd like to have a place where I can log possible bugs I find and keep track of them in a centralized manner. Would it be possible to integrate the issue tracker with Eclipse, better yet. So here are the constraints: It's NOT a open-source project. Our code is not to be shared with anyone! we are and will be using Subversion; we have our own Subversion server and we will keep using this same Subversion server; it must be free; it must allow at least 2 users. What is your advice on what to pick? I'm looking for the simplest solution available!

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• How can I change the location of my ip address to Orlando, FL from other city where I live and using forum/chat-room? [on hold]

  - by MSEUCF

  I live in West Palm Beach, Florida. However, I am attending to school at University of Center Florida for materials science and engineering. Right now, I am on vacation and live in WPB, FL. There is one certainly problem when I login at private forum I'm getting error for not same the ip-address so I had to make new account with false information in city and still unable to success. Of course, it won't do that due to policy from forum required the ip-address has to be same in Orlando, FL. local only. How can I change the location of my ip address to Orlando? Also, in chat-room from forum it would show my ip-address so I'd be in trouble if they find out that I am not live in Orlando. Please help with me. Tell me how to change ip adress step and step. Thank you. *I use AT&T and Belkin Router Wifi. Forgiven me for my English is not very well. ESL. I am a foreign student.

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• Requirements/issue tracker similar to online spreadsheet

  - by Maxim Eliseev

  Is there a requirements/issue tracker software which is similar to Google spreadsheet? We have Fogbugz but I find it more heavyweight and slow than a simple spreadsheet. Is there a Fogbugz alternative which is - fast - can show issues/requirements as a spreadsheet (at) and allows in-place editing - supports tree structures (where issue can have child issues)? It is required for a small project. There will be 2 developers and 1-2 other users. I guess that only one user will be actively maintaining it. UPDATE I do not say that a spreadsheet is better than Fogbugz or similar tools. In fact I am looking for a tool which is similar to Fogbugz and could replace a spreadsheet, but faster than Fogbugz and has an additional feature (table-like mode). I'd like to find a tool which can operate in a mode which looks like a table (one row per issue) but has a rich set features (similar to Fogbugs and JIRA). I find Fogbugz (and similar tools) inconvenient because I must enter the web form in order to edit anything. In-place editing (when issues are shown as a table) would be much faster.

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• How to handle bugs that I think I fixed, but I'm not entirely sure

  - by vsz

  There are some types of bugs which are very hard to reproduce, happen very rarely and seemingly by random. It can happen, that I find a possible cause, fix it, test the program, and can't reproduce the bug. However, as it was impossible to reliably reproduce the bug and it happened so rarely, how can I indicate this in a bugtracker? What is the common way of doing it? If I set the status to fixed, and the solution to fixed, it would mean something completely fixed, wouldn't it? Is it common practice to set the status to fixed and the solution to open, to indicate to the testers, that "it's probably fixed, but needs more attention to make sure" ? Edit: most (if not all) bugtrackers have two properties for the status of a bug, maybe the names are not the same. By status I mean new, assigned, fixed, closed, etc., and by solution I mean open (new), fixed, unsolvable, not reproducible, duplicate, not a bug, etc.

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• Free online service to track software issues from users?

  - by Shimmy

  Hi! I just deployed a program, and I am looking for a FREE ONLINE service that will allow my users to enter new issues and I will be able to respond with comments etc. Doesn't have to be related to code etc. I want it to be private (i.e. only me and my users can view/edit entries. Update: I think I am misunderstood, I am looking for some private service that works like Microsoft Connect or Uservoice - no code involved at all, just a ilst of bugs / feature requests and it's status, ready to use.

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• Google Analytics Funnel Step Regular Expression Not Working

  - by scoarescoare

  The first step in a funnel is going to have a dynamic ending fragment. Examples: http://mysite.com/invite/tickle-party http://mysite.com/invite/pajama-party http://mysite.com/invite/puppy-party To allow for such dynamism, I provided this url for step one: \invite(.*) My goals work but the funnel visualization report shows 0 for everything. I know this problem is due to the regex in the funnel step because I copied this entire goal except I replaced \invite(.*) with /invite/puppy-party When I hardcoded /invite/puppy-party the funnel worked as expected. Why is my funnel report not working with my original funnel step url parameter?

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