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  • Leverage Location Data with Maps in Your Apps

    - by stephen.garth
    Free Webinar: "Add Maps to Your Java Applications - The Easy Way" Wednesday May 26 at 9:00am Pacific Time Putting maps in your apps is a great way to put your apps on the map! Maps provide a location context that can trigger those "aha" moments leading to better business decisions. Tune into this free webinar to find out how easy it is to leverage spatial and location data, much of which is already in your Oracle Database. NAVTEQ's Dan Abugov and Oracle's Shay Shmeltzer combine their considerable experience with Oracle Spatial and Java application development to demonstrate how you can quickly and easily add maps to your Java applications, leveraging Oracle Spatial 11g, Oracle Fusion Middleware MapViewer, Oracle JDeveloper and ADF 11g. Register here. Learn more about Oracle spatial and location technology var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • WinForm to WPF: A Quick Reference Guide

    - by mbcrump
    “Michael Sorens provides a handy wallchart to help migration between WinForm / WPF, VS 2008 / 2010, and .NET 3.5 / 4.0.  this can be downloaded for free from the speech-bubble at the head of the article. He also describes the current weaknesses in WPF, and the most  obvious differences between the two.” I have posted this in my cube and it has already started making a difference. Read the full article here.

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  • “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

    - by Michael Hylton
    There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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  • “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

    - by Michael Hylton
    There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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  • Fibonacci numbers in F#

    - by BobPalmer
    As you may have gathered from some of my previous posts, I've been spending some quality time at Project Euler.  Normally I do my solutions in C#, but since I have also started learning F#, it only made sense to switch over to F# to get my math coding fix. This week's post is just a small snippet - spefically, a simple function to return a fibonacci number given it's place in the sequence.  One popular example uses recursion: let rec fib n = if n < 2 then 1 else fib (n-2) + fib(n-1) While this is certainly elegant, the recursion is absolutely brutal on performance.  So I decided to spend a little time, and find an option that achieved the same functionality, but used a recursive function.  And since this is F#, I wanted to make sure I did it without the use of any mutable variables. Here's the solution I came up with: let rec fib n1 n2 c =    if c = 1 then        n2    else        fib n2 (n1+n2) (c-1);;let GetFib num =    (fib 1 1 num);;printfn "%A" (GetFib 1000);; Essentially, this function works through the sequence moving forward, passing the two most recent numbers and a counter to the recursive calls until it has achieved the desired number of iterations.  At that point, it returns the latest fibonacci number. Enjoy!

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  • JCP EC Nominations and Meet the Candidates Call

    - by heathervc
    The Nominations period for the 2012 JCP EC Elections closes tomorrow, 11 October at midnight pacific time.  Eligible JCP Members (all current JSPA 2 signers) may nominate themselves.  You will need your Elections credentials to complete the nomination, which were sent to the primary contacts of all eligible JCP Members via email last week. This year all ratified (there are 4 proposed ratified candidates) and elected (there are 7 candidates so far) will appear on one ballot; the top 2 candidates will win elected seats. This year, the selected EC Members will serve a single year term.  Following the 2012 Elections, there will be one merged EC (approved through JSR 355), and a new JCP version, JCP 2.9 will be in effect.  In 2013, all EC members will stand for election to complete the merge process described in the JCP 2.9 process document. All of the candidates' nominations materials are now available. The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are:  Cisco Systems, CloudBees, Giuseppe Dell'Abate, London Java Community, MoroccoJUG, Software AG, and Zero Turnaround. Next week, 18 October, we will hold an open teleconference for the Java Community to meet the candidates and ask questions regarding their nomination.  We hope you will be able to participate in the call.  Should the time be inconvenient, a recording will be made available for download, and candidate questions may be posted on this blog entry or sent to [email protected]. Topic: Meet the EC Candidates Date: Thursday, October 18, 2012 Time: 9:30 am, Pacific Daylight Time (San Francisco, GMT-07:00) Meeting Number: 807 818 225 Meeting Password: MeetEC ------------------------------------------------------- To join the online meeting (Now from mobile devices) ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&RT=MiM0 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: MeetEC 4. Click "Join". To view in other time zones or languages, please click the link: https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&ORT=MiM0 ------------------------------------------------------- To join the audio conference only -------------------------------------------------------     +1 (866) 682-4770     Outside the US: global access numbers  https://www.intercallonline.com/portlets/scheduling/viewNumbers/listNumbersByCode.do?confCode=6279803 or +1 (408) 774-4073     Conference code: 9454597     Security code: JCPEC (52732)------------------------------------------------------- For assistance ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/mc 2. On the left navigation bar, click "Support".

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  • Oracle RDBMS Server 11gR2 Pre-Install RPM for Oracle Linux 6 has been released

    - by Lenz Grimmer
    Now that the certification of the Oracle Database 11g R2 with Oracle Linux 6 and the Unbreakable Enterprise Kernel has been announced, we are glad to announce the availability of oracle-rdbms-server-11gR2-preinstall, the Oracle RDBMS Server 11gR2 Pre-install RPM package (formerly known as oracle-validated). Designed specifically for Oracle Linux 6, this RPM aids in the installation of the Oracle Database. In order to install the Oracle Database 11g R2 on Oracle Linux 6, your system needs to meet a few prerequisites, as outlined in the Linux Installation Guides. Using the Oracle RDBMS Server 11gR2 Pre-install RPM, you can complete most of the pre-installation configuration tasks. which is now available from the Unbreakable Linux Network, or via the Oracle public yum repository. The pre-install package is available for x86_64 only. Specifically, the package: Causes the download and installation of various software packages and specific versions needed for database installation, with package dependencies resolved via yum Creates the user oracle and the groups oinstall and dba, which are the defaults used during database installation Modifies kernel parameters in /etc/sysctl.conf to change settings for shared memory, semaphores, the maximum number of file descriptors, and so on Sets hard and soft shell resource limits in /etc/security/limits.conf, such as the number of open files, the number of processes, and stack size to the minimum required based on the Oracle Database 11g Release 2 Server installation requirements Sets numa=off in the kernel boot parameters for x86_64 machines Please see the release announcement for further details and instructions. Also take a look at Ginny Henningsen's "How I Simplified Oracle Database Installation on Oracle Linux" article on the Oracle Technology Network for a general description on how to perform the installation of the Oracle Database on Oracle Linux. While the article refers to Oracle Linux 5 and the former "oracle-validated" package, the steps for Oracle Linux 6 are still very similar (we're looking into updating that article for Oracle Linux 6).

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  • ODI 11g – Oracle Multi Table Insert

    - by David Allan
    With the IKM Oracle Multi Table Insert you can generate Oracle specific DML for inserting into multiple target tables from a single query result – without reprocessing the query or staging its result. When designing this to exploit the IKM you must split the problem into the reusable parts – the select part goes in one interface (I named SELECT_PART), then each target goes in a separate interface (INSERT_SPECIAL and INSERT_REGULAR). So for my statement below… /*INSERT_SPECIAL interface */ insert  all when 1=1 And (INCOME_LEVEL > 250000) then into SCOTT.CUSTOMERS_NEW (ID, NAME, GENDER, BIRTH_DATE, MARITAL_STATUS, INCOME_LEVEL, CREDIT_LIMIT, EMAIL, USER_CREATED, DATE_CREATED, USER_MODIFIED, DATE_MODIFIED) values (ID, NAME, GENDER, BIRTH_DATE, MARITAL_STATUS, INCOME_LEVEL, CREDIT_LIMIT, EMAIL, USER_CREATED, DATE_CREATED, USER_MODIFIED, DATE_MODIFIED) /* INSERT_REGULAR interface */ when 1=1  then into SCOTT.CUSTOMERS_SPECIAL (ID, NAME, GENDER, BIRTH_DATE, MARITAL_STATUS, INCOME_LEVEL, CREDIT_LIMIT, EMAIL, USER_CREATED, DATE_CREATED, USER_MODIFIED, DATE_MODIFIED) values (ID, NAME, GENDER, BIRTH_DATE, MARITAL_STATUS, INCOME_LEVEL, CREDIT_LIMIT, EMAIL, USER_CREATED, DATE_CREATED, USER_MODIFIED, DATE_MODIFIED) /*SELECT*PART interface */ select        CUSTOMERS.EMAIL EMAIL,     CUSTOMERS.CREDIT_LIMIT CREDIT_LIMIT,     UPPER(CUSTOMERS.NAME) NAME,     CUSTOMERS.USER_MODIFIED USER_MODIFIED,     CUSTOMERS.DATE_MODIFIED DATE_MODIFIED,     CUSTOMERS.BIRTH_DATE BIRTH_DATE,     CUSTOMERS.MARITAL_STATUS MARITAL_STATUS,     CUSTOMERS.ID ID,     CUSTOMERS.USER_CREATED USER_CREATED,     CUSTOMERS.GENDER GENDER,     CUSTOMERS.DATE_CREATED DATE_CREATED,     CUSTOMERS.INCOME_LEVEL INCOME_LEVEL from    SCOTT.CUSTOMERS   CUSTOMERS where    (1=1) Firstly I create a SELECT_PART temporary interface for the query to be reused and in the IKM assignment I state that it is defining the query, it is not a target and it should not be executed. Then in my INSERT_SPECIAL interface loading a target with a filter, I set define query to false, then set true for the target table and execute to false. This interface uses the SELECT_PART query definition interface as a source. Finally in my final interface loading another target I set define query to false again, set target table to true and execute to true – this is the go run it indicator! To coordinate the statement construction you will need to create a package with the select and insert statements. With 11g you can now execute the package in simulation mode and preview the generated code including the SQL statements. Hopefully this helps shed some light on how you can leverage the Oracle MTI statement. A similar IKM exists for Teradata. The ODI IKM Teradata Multi Statement supports this multi statement request in 11g, here is an extract from the paper at www.teradata.com/white-papers/born-to-be-parallel-eb3053/ Teradata Database offers an SQL extension called a Multi-Statement Request that allows several distinct SQL statements to be bundled together and sent to the optimizer as if they were one. Teradata Database will attempt to execute these SQL statements in parallel. When this feature is used, any sub-expressions that the different SQL statements have in common will be executed once, and the results shared among them. It works in the same way as the ODI MTI IKM, multiple interfaces orchestrated in a package, each interface contributes some SQL, the last interface in the chain executes the multi statement.

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  • SOA &amp; BPM Partner Community Forum XI &ndash; thanks for the great event!

    - by Jürgen Kress
    Thanks to our team in Portugal we are running a great SOA & BPM Partner Community Forum in Lisbon this week. Yes we made our way to Lisbon – thanks to Lufthansa!   Program Wednesday April 21st 2010 Time Plenary agenda 10:00 – 10:15 Welcome & Introduction Paulo Folgado, Oracle 10:15 – 11:15 SOA & Cloud Computing Alexandre Vieira, Oracle 11:15 - 12:30 SOA Reference Case Filipe Carvalho, Wide Scope 12:30 – 13:15 Lunch Break 13:30 – 14:15 BPMN 2.0 Torsten Winterberg, Opitz Consulting 14:15 – 15:00 SOA Partner Sales Campaign Jürgen Kress, Oracle 15:00 – 15:15 Closing notes Jürgen Kress, Oracle 15:15 – 16:00 Cocktail reception You want to attend a SOA Partner Community event in the future? Make sure that you do register for the SOA Partner Community www.oracle.com/goto/emea/soa Program Thursday and Friday April 22nd & 23rd 2010 9:00 BPM hands-on workshop by Clemens Utschig-Utschig 18:30 End of part 1 8:30 BPM hands-on workshop part II 15:30 End of BPM 11g workshop Dear Lufthansa Team, Special thanks for making the magic happen! We all arrived just in time in Lisbon. Here the picture from Munich airport Wednesday morning. cancelled, cancelled, cancelled – Lisbon is boarding!    

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  • Oracle’s Sun Server X4-8 with Built-in Elastic Computing

    - by kgee
    We are excited to announce the release of Oracle's new 8-socket server, Sun Server X4-8. It’s the most flexible 8-socket x86 server Oracle has ever designed, and also the most powerful. Not only does it use the fastest Intel® Xeon® E7 v2 processors, but also its memory, I/O and storage subsystems are all designed for maximum performance and throughput. Like its predecessor, the Sun Server X4-8 uses a “glueless” design that allows for maximum performance for Oracle Database, while also reducing power consumption and improving reliability. The specs are pretty impressive. Sun Server X4-8 supports 120 cores (or 240 threads), 6 TB memory, 9.6 TB HDD capacity or 3.2 TB SSD capacity, contains 16 PCIe Gen 3 I/O expansion slots, and allows for up to 6.4 TB Sun Flash Accelerator F80 PCIe Cards. The Sun Server X4-8 is also the most dense x86 server with its 5U chassis, allowing 60% higher rack-level core and DIMM slot density than the competition.  There has been a lot of innovation in Oracle’s x86 product line, but the latest and most significant is a capability called elastic computing. This new capability is built into each Sun Server X4-8.   Elastic computing starts with the Intel processor. While Intel provides a wide range of processors each with a fixed combination of core count, operational frequency, and power consumption, customers have been forced to make tradeoffs when they select a particular processor. They have had to make educated guesses on which particular processor (core count/frequency/cache size) will be best suited for the workload they intend to execute on the server.Oracle and Intel worked jointly to define a new processor, the Intel Xeon E7-8895 v2 for the Sun Server X4-8, that has unique characteristics and effectively combines the capabilities of three different Xeon processors into a single processor. Oracle system design engineers worked closely with Oracle’s operating system development teams to achieve the ability to vary the core count and operating frequency of the Xeon E7-8895 v2 processor with time without the need for a system level reboot.  Along with the new processor, enhancements have been made to the system BIOS, Oracle Solaris, and Oracle Linux, which allow the processors in the system to dynamically clock up to faster speeds as cores are disabled and to reach higher maximum turbo frequencies for the remaining active cores. One customer, a stock market trading company, will take advantage of the elastic computing capability of Sun Server X4-8 by repurposing servers between daytime stock trading activity and nighttime stock portfolio processing, daily, to achieve maximum performance of each workload.To learn more about Sun Server X4-8, you can find more details including the data sheet and white papers here.Josh Rosen is a Principal Product Manager for Oracle’s x86 servers, focusing on Oracle’s operating systems and software. He previously spent more than a decade as a developer and architect of system management software. Josh has worked on system management for many of Oracle's hardware products ranging from the earliest blade systems to the latest Oracle x86 servers.

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  • System.Threading.ThreadAbortException executing WCF service

    - by SURESH GIRIRAJAN
    In one of our prod server we recently ran into issue when we went and update the web.config and try to browse the service. We started seeing the service was not responding and getting the following warning in the application log. Our service is WCF service, BizTalk orchestration exposed as service. We have other prod server where we never ran into this issue, so what’s different with this server. After going thru lot of forum and came up on some Microsoft service pack and hot fix which related to FCN. But I don’t want to apply any patch on this server then we need to do on all the other servers too. So solution is simple, I dropped the existing website, created a new site with different name with updated web.config browse the service. Then dropped that site and recreate the original web site and it worked fine without any issue. Event Viewer:  Event Type:        Warning Event Source:    ASP.NET 2.0.50727.0 Event Category:                Web Event Event ID:              1309 Date:                     6/6/2011 Time:                    5:41:42 PM User:                     N/A Computer:          PRODP02 Description: Event code: 3005 Event message: An unhandled exception has occurred. Event time: 6/6/2011 5:41:42 PM Event time (UTC): 6/6/2011 9:41:42 PM Event ID: a71769f42b304355a58c482bfec267f2 Event sequence: 3 Event occurrence: 1 Event detail code: 0  Application information:     Application domain: /LM/W3SVC/518296899/ROOT/PortArrivals-2-129518698821558995     Trust level: Full     Application Virtual Path: /TESTSVC     Application Path: D:\inetpub\wwwroot\RFID\TESTSVC\     Machine name: PRODP02  Process information:     Process ID: 8752     Process name: w3wp.exe     Account name: domain\BizTalk_Svc_Hostlso  Exception information:     Exception type: ThreadAbortException     Exception message: Thread was being aborted.  Request information:     Request URL: http://localhost:81/TESTSVC/TESTSVCS.svc     Request path: /TESTSVC/TESTSVCS.svc     User host address: 127.0.0.1     User:      Is authenticated: False     Authentication Type:      Thread account name: domain\BizTalk_Svc_Hostlso  Thread information:     Thread ID: 22     Thread account name: domain\BizTalk_Svc_Hostlso     Is impersonating: False     Stack trace:    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)    at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)  at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)    at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)  <Description>Handling an exception.</Description> <AppDomain>/LM/W3SVC/518296899/ROOT/TESTSVC-6-129518741899334691</AppDomain> <Exception> <ExceptionType>System.Threading.ThreadAbortException, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> <Message>Thread was being aborted.</Message> <StackTrace> at System.Threading.Monitor.Enter(Object obj) at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath) at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state) at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.WorkItem.Invoke2() at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.WorkItem.Invoke() at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.ProcessCallbacks() at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.CompletionCallback(Object state) at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped) at System.ServiceModel.Diagnostics.Utility.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped) </StackTrace> <ExceptionString>System.Threading.ThreadAbortException: Thread was being aborted.    at System.Threading.Monitor.Enter(Object obj)    at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)    at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)    at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest()    at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest()    at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.OnBeginRequest(Object state)    at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.WorkItem.Invoke2()    at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.WorkItem.Invoke()    at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.ProcessCallbacks()    at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.CompletionCallback(Object state)    at System.ServiceModel.Channels.IOThreadScheduler.CriticalHelper.ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)    at System.ServiceModel.Diagnostics.Utility.IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped)</ExceptionString>

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  • Vouchers grátis para exames de implementação (SOA, E2.0, etc)

    - by pfolgado
    Gostaria de receber 'vouchers' grátis para os exames de Implementação? É fácil! Registe-se numa das Comunidades de Parceiros de EMEA. A maioria destas Comunidades oferecem aos seus membros 'vouchers' grátis para os exames dos produtos cobertos por essascomunidades. Por exemplo, os membros da Comunidade Parceiros de SOA podem obter 'vouchers' grátis para os exames de implementação de SOA e BPM. Para mais informação sobre as comunidades de Parceiros Oracle ver: Tópico Contacto Applications & Systems Management Javier Puerta Business Intelligence & Enterprise Performance Management Mike Hallett Communications Paul Thompson CRM On Demand Paul Thompson Enterprise 2.0 (previously "Content Management") Hans Blaas Exadata Javier Puerta Healthcare Paul Thompson Identity Management & Security Wolfgang Ehrenthaler Manufacturing, Retail, Distribution and Life Science (MRD/LS) Paul Thompson Public Sector Paul Thompson SOA / Integration Jürgen Kress

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  • Alaska Airlines Takes Off with Siebel Loyalty and Marketing

    - by tony.berk
    Who likes junk mail? Not me! But I don't mind targeted messages that are relevant to me. Alaska Airlines greatly improved their ability to be more personal with their customers by replacing a legacy mainframe loyalty system with Siebel Loyalty and Siebel Marketing. Which means, as an Alaska Airlines customer, I get less junk mail! With improved access to customer profile information in Siebel, Alaska Airlines presents targeted, relevant offers on their website and via email. At the same time, Alaska Airlines has reduced their speed-to-market with promotions by 150 percent and can now implement new partner marketing programs twice as fast. Finally, as Steve Jarvis, VP of Marketing, Sales and Customer Experience at Alaska Airlines, points out in the video, Alaska Airlines can now reach all 22 million of their annual passengers, not just the 10% who were in the legacy loyalty system. To see other customer success stories, visit Siebel CRM Success. Click here to learn more about Oracle's CRM products.

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  • Simple tips to design a Customer Journey Map

    - by Isabel F. Peñuelas
    “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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  • Oracle OpenWorld: Oracle WebCenter Customer Appreciation Reception

    - by kellsey.ruppel
    Oracle WebCenter Customer Appreciation Reception Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, Team Informatics & TekStream invite you to a private cocktail reception at one of San Francisco's finest hotels. Please join us and other Oracle WebCenter customers for heavy hors d'oeuvres and cocktails at this exclusive reception. Tuesday, October 2, 2012 6:30 p.m. – 9:30 p.m. The Palace Hotel Ralston Ballroom 2 New Montgomery Street San Francisco, CA 94105 Don't miss the opportunity to meet and talk with executives from Oracle WebCenter Product Management, Product Marketing and Oracle's premier WebCenter partners. We look forward to seeing you at this event! RSVP Now Please RSVP to http://www.surveymonkey.com/s/OOW12 by September 26, 2012. You will receive an email notification from [email protected] confirming your attendance for this event. Sponsored by:

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  • Knowledge Pathways Designer - Recommended Settings

    - by ted.henson
    The General page of the Options dialog box contains the application preferences for Knowledge Pathways Designer. It is recommended that you leave certain settings as they are, unless you have a specific reason for changing them. The following are a few of the settings on the General page with an explanation of the recommended setting. They are in the order they appear on the page: Allow version 2.0 style links: This option should remain disabled unless you were using content that was created using version 2.0 of Knowledge Pathways and you want the same linking functionality that existed in that version 2.0. This feature enables you to reuse parts of titles that contain no AUs. However, keep in mind that this type of link is not a true link, but a cross between a copy and a link. To create a 2.0 style link, you drag and drop sections between titles. You can only create 2.0 style links to sections that belong to the Title AU. When creating a version 2.0 style link, your mouse pointer will change to indicate a 2.0 link is being created. Confirm deletion of outline items and Confirm deletion of titles: It is recommended that these options remain enabled to avoid deleting something by accident. Display tracking data loss warning when opening a published title: It recommended that this option be enabled so you will receive the warning message when you open the development copy of a title, reminding you of the implications of your changes. ulCopy files when converting a Section to an Assignable Unit: This option should remain enabled unless you have a specific reason for not copying the files. If this is disabled, you will (in effect) lose your content files upon converting because they will not be copied to the new AU directory on the content root. In this case, you would need to use Windows Explorer to copy your files manually. Working with Spelling Options All of the spelling options are enabled by default. Your design team can review these options to determine if you want to make changes, depending upon your specific needs. Understanding Dictionary Options You should leave the dictionary options as they are, unless you have a specific reason for changing them. While you can delete the user (customizable) dictionary, doing so is not recommended. Setting Check In/Check Out Options The ability to check in and check out titles and AUs will impact the efficiency of your design team. Decide what your check in and check out processes are before you start developing titles. The Check In/Check Out page of the Options dialog box contains two options that affect what happens when you open a title using the Open Title dialog box. Both of these options are enabled by default and are described below: Check Out for editing enabled: This option ensures that the Check Out for editing option will be selected when you open the development copy of a title from the Open Title dialog box. If this option is disabled, you must select the Check Out for editing option every time you want to check out a title for editing. Attempt to Check Out for entire branch: When this option is enabled, Designer checks out the selected title and all AUs and sections that are part of that title, provided they are available for check out. If this option is disabled, you will only check out the Title AU and anything that belongs to that Title AU (e.g., sections, questions, etc.), but not other AUs. The Check In/Check Out page of the Options dialog box also contains options that control what happens when you close a title. You can choose one option in the Check In when Closing a Title area. The option selected is a matter of preference and you should determine which option is most appropriate for your design team.

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  • Guest Post: Using IronRuby and .NET to produce the &lsquo;Hello World of WPF&rsquo;

    - by Eric Nelson
    [You might want to also read other GuestPosts on my blog – or contribute one?] On the 26th and 27th of March (2010) myself and Edd Morgan of Microsoft will be popping along to the Scottish Ruby Conference. I dabble with Ruby and I am a huge fan whilst Edd is a “proper Ruby developer”. Hence I asked Edd if he was interested in creating a guest post or two for my blog on IronRuby. This is the second of those posts. If you should stumble across this post and happen to be attending the Scottish Ruby Conference, then please do keep a look out for myself and Edd. We would both love to chat about all things Ruby and IronRuby. And… we should have (if Amazon is kind) a few books on IronRuby with us at the conference which will need to find a good home. This is me and Edd and … the book: Order on Amazon: http://bit.ly/ironrubyunleashed Using IronRuby and .NET to produce the ‘Hello World of WPF’ In my previous post I introduced, to a minor extent, IronRuby. I expanded a little on the basics of by getting a Rails app up-and-running on this .NET implementation of the Ruby language — but there wasn't much to it! So now I would like to go from simply running a pre-existing project under IronRuby to developing a whole new application demonstrating the seamless interoperability between IronRuby and .NET. In particular, we'll be using WPF (Windows Presentation Foundation) — the component of the .NET Framework stack used to create rich media and graphical interfaces. Foundations of WPF To reiterate, WPF is the engine in the .NET Framework responsible for rendering rich user interfaces and other media. It's not the only collection of libraries in the framework with the power to do this — Windows Forms does the trick, too — but it is the most powerful and flexible. Put simply, WPF really excels when you need to employ eye candy. It's all about creating impact. Whether you're presenting a document, video, a data entry form, some kind of data visualisation (which I am most hopeful for, especially in terms of IronRuby - more on that later) or chaining all of the above with some flashy animations, you're likely to find that WPF gives you the most power when developing any of these for a Windows target. Let's demonstrate this with an example. I give you what I like to consider the 'hello, world' of WPF applications: the analogue clock. Today, over my lunch break, I created a WPF-based analogue clock using IronRuby... Any normal person would have just looked at their watch. - Twitter The Sample Application: Click here to see this sample in full on GitHub. Using Windows Presentation Foundation from IronRuby to create a Clock class Invoking the Clock class   Gives you The above is by no means perfect (it was a lunch break), but I think it does the job of illustrating IronRuby's interoperability with WPF using a familiar data visualisation. I'm sure you'll want to dissect the code yourself, but allow me to step through the important bits. (By the way, feel free to run this through ir first to see what actually happens). Now we're using IronRuby - unlike my previous post where we took pure Ruby code and ran it through ir, the IronRuby interpreter, to demonstrate compatibility. The main thing of note is the very distinct parallels between .NET namespaces and Ruby modules, .NET classes and Ruby classes. I guess there's not much to say about it other than at this point, you may as well be working with a purely Ruby graphics-drawing library. You're instantiating .NET objects, but you're doing it with the standard Ruby .new method you know from Ruby as Object#new — although, the root object of all your IronRuby objects isn't actually Object, it's System.Object. You're calling methods on these objects (and classes, for example in the call to System.Windows.Controls.Canvas.SetZIndex()) using the underscored, lowercase convention established for the Ruby language. The integration is so seamless. The fact that you're using a dynamic language on top of .NET's CLR is completely abstracted from you, allowing you to just build your software. A Brief Note on Events Events are a big part of developing client applications in .NET as well as under every other environment I can think of. In case you aren't aware, event-driven programming is essentially the practice of telling your code to call a particular method, or other chunk of code (a delegate) when something happens at an unpredictable time. You can never predict when a user is going to click a button, move their mouse or perform any other kind of input, so the advent of the GUI is what necessitated event-driven programming. This is where one of my favourite aspects of the Ruby language, blocks, can really help us. In traditional C#, for instance, you may subscribe to an event (assign a block of code to execute when an event occurs) in one of two ways: by passing a reference to a named method, or by providing an anonymous code block. You'd be right for seeing the parallel here with Ruby's concept of blocks, Procs and lambdas. As demonstrated at the very end of this rather basic script, we are using .NET's System.Timers.Timer to (attempt to) update the clock every second (I know it's probably not the best way of doing this, but for example's sake). Note: Diverting a little from what I said above, the ticking of a clock is very predictable, yet we still use the event our Timer throws to do this updating as one of many ways to perform that task outside of the main thread. You'll see that all that's needed to assign a block of code to be triggered on an event is to provide that block to the method of the name of the event as it is known to the CLR. This drawback to this is that it only allows the delegation of one code block to each event. You may use the add method to subscribe multiple handlers to that event - pushing that to the end of a queue. Like so: def tick puts "tick tock" end timer.elapsed.add method(:tick) timer.elapsed.add proc { puts "tick tock" } tick_handler = lambda { puts "tick tock" } timer.elapsed.add(tick_handler)   The ability to just provide a block of code as an event handler helps IronRuby towards that very important term I keep throwing around; low ceremony. Anonymous methods are, of course, available in other more conventional .NET languages such as C# and VB but, as usual, feel ever so much more elegant and natural in IronRuby. Note: Whether it's a named method or an anonymous chunk o' code, the block you delegate to the handling of an event can take arguments - commonly, a sender object and some args. Another Brief Note on Verbosity Personally, I don't mind verbose chaining of references in my code as long as it doesn't interfere with performance - as evidenced in the example above. While I love clean code, there's a certain feeling of safety that comes with the terse explicitness of long-winded addressing and the describing of objects as opposed to ambiguity (not unlike this sentence). However, when working with IronRuby, even I grow tired of typing System::Whatever::Something. Some people enjoy simply assuming namespaces and forgetting about them, regardless of the language they're using. Don't worry, IronRuby has you covered. It is completely possible to, with a call to include, bring the contents of a .NET-converted module into context of your IronRuby code - just as you would if you wanted to bring in an 'organic' Ruby module. To refactor the style of the above example, I could place the following at the top of my Clock class: class Clock include System::Windows::Shape include System::Windows::Media include System::Windows::Threading # and so on...   And by doing so, reduce calls to System::Windows::Shapes::Ellipse.new to simply Ellipse.new or references to System::Windows::Threading::DispatcherPriority.Render to a friendlier DispatcherPriority.Render. Conclusion I hope by now you can understand better how IronRuby interoperates with .NET and how you can harness the power of the .NET framework with the dynamic nature and elegant idioms of the Ruby language. The manner and parlance of Ruby that makes it a joy to work with sets of data is, of course, present in IronRuby — couple that with WPF's capability to produce great graphics quickly and easily, and I hope you can visualise the possibilities of data visualisation using these two things. Using IronRuby and WPF together to create visual representations of data and infographics is very exciting to me. Although today, with this project, we're only presenting one simple piece of information - the time - the potential is much grander. My day-to-day job is centred around software development and UI design, specifically in the realm of healthcare, and if you were to pay a visit to our office you would behold, directly above my desk, a large plasma TV with a constantly rotating, animated slideshow of charts and infographics to help members of our team do their jobs. It's an app powered by WPF which never fails to spark some conversation with visitors whose gaze has been hooked. If only it was written in IronRuby, the pleasantly low ceremony and reduced pre-processing time for my brain would have helped greatly. Edd Morgan blog Related Links: Getting PhP and Ruby working on Windows Azure and SQL Azure

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  • Using SharePoint PeoplePicker control in custom ASP.NET pages

    - by Jignesh Gangajaliya
    I was developing custom ASP.NET page for a SharePoint project, and the page uses SharePoint PeoplePicker control. I needed to manipulate the control on the client side based on the user inputs. PeoplePicker Picker is a complex control and the difficult bit is that it contains many controls on the page (use the page source viewer to see the HTML tags generated). So getting into the right bit is tricky and also the default JavaScript functions like, control.disabled; control.focus(); will not work with PeoplePicker control. After some trial and error I came up with the solution to manipulate the control using JavaScript.  Here I am posting the JavaScript code snippet to enable/disable the PeoplePicker Control: function ToggleDisabledPeoplePicker(element, isDisabled) {     try     {         element.disabled = isDisabled;     }            catch(exception)     {}            if ((element.childNodes) && (element.childNodes.length > 0))     {         for (var index = 0; index < element.childNodes.length; index++)         {             ToggleDisabledPeoplePicker(element.childNodes[index], isDisabled);         }     } } // to disable the control ToggleDisabledPeoplePicker(document.getElementById("<%=txtMRA.ClientID%>"), true); The script shown below can be used to set focus back to the PeoplePicker control from custom JavaScript validation function: var found = false;         function SetFocusToPeoplePicker(element) {     try     {         if (element.id.lastIndexOf("upLevelDiv") !=-1)         {             element.focus();             found = true;             return;         }     }             catch(exception)     {}             if ((element.childNodes) && (element.childNodes.length > 0))     {         for (var index = 0; index < element.childNodes.length; index++)         {             if (found)             {                 found = false;                 break;             }                      SetFocusToPeoplePicker(element.childNodes[index]);         }     } } - Jignesh

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  • XAF DSL Tool Needs a new Team Lead

    - by Patrick Liekhus
    I have enjoyed my time on this project and have used it in several production projects.  However, with the enhancements in Visual Studio 2010 and the Entity Framework, the DSL tool doesn’t make sense for me to support at this time.  With that said, I am looking for someone who has interest to continue the project if they so desire.  I have moved my attention to creating a new project at Entity Framework Extensions for XAF.  We are converting the current DSL tool into the Entity Framework extensions.  The same code generation and everything else work.  However, the visual design surface is so much easier to work with.  If you have any questions, please let me know.  Also, please take a moment to look at the new project.  This is where all my effort going forward will be focused. Thanks again for all the support on my vision this far and enjoy.

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  • Oracle WebCenter @ OpenWorld 2012

    - by kellsey.ruppel
    This week, we want to focus on giving our blog readers a preview of Oracle WebCenter related events and activities happening at Oracle OpenWorld this year! Today's guest post comes from Jamie Rancourt, Senior Manager of Product Management for Oracle WebCenter. Are you registered to attend OpenWorld 2012 in San Francisco from September 30 – October 4?  If not, the conference details and registration information can be found at http://oracle.com/openworld!  Here’s a brief run down of the planned activities for Oracle WebCenter at this year’s event. WebCenter Sessions This year WebCenter will be featured in 36 sessions across the following tracks: Web Experience Management, Portals, Content Management and Social Network Middleware for Enterprise Applications Financial Management Oracle ADF and Fusion Application Development Applications Tools and Technology Applications Strategy Life Sciences Customer Relationship Management Oracle RightNow CX Cloud Service Siebel Applications SOA and Business Process Management Oracle Fusion Applications Oracle Commerce Retail Social Business Cloud Computing Here are a few of the sessions to wet your appetite: Oracle WebCenter Strategy: Engaging your Customers.  Empowering your Business Oracle WebCenter Sites Strategy & Vision Oracle WebCenter Content Strategy & Vision Oracle WebCenter Portal Strategy & Vision Oracle Social Network Strategy & Vision Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mash-ups We also have 4 interactive customer panels planned for the event: Using Web Experience Management to Drive Online Marketing Success Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Becoming a Social Business: Stories from the Front Lines of Change Building Next-Generation Portals: An Interactive Customer Panel Discussion And there are many more sessions for you to attend to learn everything there is to know about Oracle WebCenter from our product experts and partners. Make sure to visit the Content Catalog for the complete session details Labs and Demos This year’s event also features 4 WebCenter hands on labs, each focusing on a different product area including Portal, Content, Sites and Social Network.  In addition to the labs, there will be 6 demos featuring Oracle WebCenter in both the Fusion Middleware and Cloud pavilions.  Make sure you stop by to see the latest demos and meet our knowledgeable product managers! And don't forget about the Oracle WebCenter Customer Appreciation Event, which is sponsored by our Partners and will take place on Tuesday, October 2nd at The Palace Hotel. Be sure to watch the blog for more information in the coming months with how to register! We look forward to seeing you at Oracle OpenWorld 2012!

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  • O the Agony - Merging Scrum and Waterfall

    - by John K. Hines
    If there's nothing else to know about Scrum (and Agile in general), it's this: You can't force a team to adopt Agile methods.  In all cases, the team must want to change. Well, sure, you could force a team.  But it's going to be a horrible, painful process with a huge learning curve made even steeper by the lack of training and motivation on behalf of the team.  On a completely unrelated note, I've spent the past three months working on a team that was formed by merging three separate teams.  One of these teams has been adopting and using Agile practices like Scrum since 2007, the other was in continuous bug fix mode, releasing on average one new piece of software per year using semi-Waterfall methods.  In particular, one senior developer on the Waterfall team didn't see anything in Agile but overhead. Fast forward through three months of tension, passive resistance, process pushback, and you have seven people who want to change and one who explicitly doesn't.  It took two things to make Scrum happen: The team manager took a class called "Agile Software Development using Scrum". The team lead explained the point of Agile was to reduce the workload of the senior developer, with another senior developer and the manager present. It's incredible to me how a single person can strongly influence the direction of an entire team.  Let alone if Scrum comes down as some managerial decree onto a functioning team who have no idea what it is.  Pity the fool. On the bright side, I am now an expert at drawing Visio process flows.  And I have some gentle advice for any first-level managers: If you preside over a team process change, it's beneficial to start the discussion on how the team will work as early as possible.  You should have a vision for this and guide the discussion, even if decisions are weeks away.  Don't always root for the underdog.  It's been my experience that managers who see themselves as compassionate and caring spend a great deal of time understanding and advocating for the one person on the team who feels left out.  Remember that by focusing on this one person you risk alienating the rest of the team, allow tension to build, and delay the resolution of the problem. My way would have been to decree Scrum, force all of my processes on everyone else, and use the past three months ironing out the kinks.  Which takes us all the way back to point number one. Technorati tags: Scrum Scrum Process Scrum and Waterfall

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  • Calculating Screen Resolutions Using WPF

    - by Jeff Ferguson
    WPF measures all elements in device independent pixels (DIPs). These DIPs equate to device pixels if the current display monitor is set to the default of 96 DPI. However, for monitors set to a DPI setting that is different than 96 DPI, then WPF DIPs will not correspond directly to monitor pixels. Consider, for example, the WPF properties SystemParameters.PrimaryScreenHeight and SystemParameters.PrimaryScreenWidth. If your monitor resolution is set to 1024 pixels wide by 768 pixels high, and your monitor is set to 96 DPI, then WPF will report the value of SystemParameters.PrimaryScreenHeight as 768 and the value of SystemParameters.PrimaryScreenWidth as 1024. No problem. This aligns nicely because the WPF device independent pixel value (96) matches your monitor's DPI setting (96). However, if your monitor is not set to display pixels at 96 DPI, then SystemParameters.PrimaryScreenHeight and SystemParameters.PrimaryScreenWidth will not return what you expect. The values returned by these properties may be greater than or less than what you expect, depending on whether or not your monitor's DPI value is less than or greater than 96. Since the SystemParameters.PrimaryScreenHeight and SystemParameters.PrimaryScreenWidth properties are WPF properties, their values are measured in WPF DIPs, rather than taking monitor DPI into effect. Once again: WPF measures all elements in device independent pixels (DIPs). To combat this issue, you must take your monitor's DPI settings into effect if you're looking for the monitor's width and height using the monitor's DPI settings. The handy code block below will help you calculate these values regardless of the DPI setting on your monitor: Window MainWindow = Application.Current.MainWindow; PresentationSource MainWindowPresentationSource = PresentationSource.FromVisual(MainWindow); Matrix m = MainWindowPresentationSource.CompositionTarget.TransformToDevice; DpiWidthFactor = m.M11; DpiHeightFactor = m.M22; double ScreenHeight = SystemParameters.PrimaryScreenHeight * DpiHeightFactor; double ScreenWidth = SystemParameters.PrimaryScreenWidth * DpiWidthFactor; The values of ScreenHeight and ScreenWidth should, after this code is executed, match the resolution that you see in the display's Properties window.

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  • Documentation in RETL, RIB, and RSL Release 13.2.4

    - by Oracle Retail Documentation Team
    The Patch Release 13.2.4 of the integration-related products, Oracle Retail Extract, Transform and Load (RETL), Oracle Retail Integration Bus (RIB), and Oracle Retail Service Layer (RSL), is now available from My Oracle Support. End User Documentation Enhancements The following enhancements have been made to the documentation: New RETL Installation GuideNew in Release 13.2.4, the RETL Installation Guide includes complete instructions to install and configure RETL 13.2.4. Installation instructions were previously in the Programmer’s Guide. As part of this enhancement, content was added to and tested in the RETL Installation Guide to ensure that it contain similar chapters and sections included in other Oracle Retail Installation Guides. Template Creator documentation, under the RIB product umbrellaThe Oracle Retail Functional Artifact Guide and the Oracle Retail Functional ArtifactGenerator Guide contain new information about a new tool called the Template Creator. The Functional Artifacts Generator tool has been enhanced to generate custom and localized payloads business objects on demand, based on Oracle Retail Functional Artifact rules. A new tool called the Template Creator has been provided to create the placeholder XSDs and the import hooks in the base objects on an as-needed basis. In other words, this tool constructs the appropriate placeholders in the packaging structure in the correct locations. The Artifact Generator tools, including the Template Creator, can be used either as a command line or GUI tool set.   List of Documents in RETL, RIB, and the Oracle Retail Service Layer (RSL) 13.2.4  The following documents are included in release 13.2.4 of the applications noted above: RIB Oracle Retail Integration Bus Release Notes Oracle Retail Integration Bus Implementation Guide Oracle Retail Integration Bus Installation Guide Oracle Retail Integration Bus Operations Guide Oracle Retail Functional Artifact Generator Guide Oracle Retail Functional Artifacts Guide Oracle Retail Service Layer Installation Guide Oracle Retail SOA Enabler Tool Guide RIB Integration Guide (ID 1277421.1) RETL Oracle Retail Extract, Transform, and Load Release Notes Oracle Retail Extract, Transform, and Load Installation Guide Oracle Retail Extract, Transform, and Load Programmer’s Guide RSL Oracle Retail Service Layer Release Notes Oracle Retail Service Layer Installation Guide Oracle Retail Service Layer Programmer’s Guide

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