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  • Apple pushnotification [closed]

    - by VIVEK
    I have a PHP script located in path like /var/www/vhosts/hostname/httpdocs/webservices, I have both PHP script and .pem files there, and I have called the .pem file in the script properly, but still when I run the script , I don't get push notification , instead i get warnings such as: Warning: stream_socket_client() [function.stream-socket-client]: Unable to set local cert chain file `ck_push_test.pem'; Check that your cafile/capath settings include details of your certificate and its issuer in /var/www/vhosts/ipartyapps.com/httpdocs/webservices/testPush.php on line 12 Warning: stream_socket_client() [function.stream-socket-client]: failed to create an SSL handle in /var/www/vhosts/ipartyapps.com/httpdocs/webservices/testPush.php on line 12 Warning: stream_socket_client() [function.stream-socket-client]: Failed to enable crypto in /var/www/vhosts/ipartyapps.com/httpdocs/webservices/testPush.php on line 12 Warning: stream_socket_client() [function.stream-socket-client]: unable to connect to ssl://gateway.push.apple.com:2195 (Unknown error) in /var/www/vhosts/ipartyapps.com/httpdocs/webservices/testPush.php on line 12 Failed to connect 0 I double checked everything path, permissions and owner/group of both script and .pem files, still not getting push notification. Any suggestions please, as it's urgent.

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  • How to prevent a 404 Error when creating a subdomain and using www to access it?

    - by Chris
    I have installed a multi-site installation of WordPress onto my domain. I then added the necessary code to the wp-config.php file and .htaccess as instructed by WordPress. I also installed a plugin called Quick Page/Post Redirect Plugin which allowed me to place a 301 redirect onto the main domain as I only want to use the sub domain and not the main domain. Then I also added the following line of code to the wp-config.php file to redirect the main domain define( 'NOBLOGREDIRECT', 'URL Redirect Address' ); The site works fine with a redirect on the main domain and my subdomain runs fine when you type in subdomain.example.com or http://subdomain.example.com. However when I enter www.subdomain.example.com or http://www.subdomain.example.com the following error message is returned: Not Found The requested URL / was not found on this server. Apache/2.4.9 (Unix) Server at www.subdomain.domain.com Port 80 Any help with this would be much appreciated.

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  • Google Analytics: tracking subdomains for a profile defined for a subdomain

    - by Alex G
    Hope you can help. We have set up a single property under our Google Analytics account. That property's default URL is set to subdomain1.example.com. We would now like to track multiple subdomains for example.com, under the same property. Seems easy enough: we just need to add _gaq.push(['_setDomainName', 'example.com']); to our tracking code, right? But my question is: does it matter if a) we don't need to track www.example.com (this is tracked under a seperate account and property) and b) the default URL for our property is set to subdomain1.example.com? Will either of these have any impact on data collection?

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  • Static IP breaks Network connection

    - by Pasquale Tedesco
    I am somewhat new to Linux. I am setting up a Web server and installed Ubuntu server 14.04 on an vSphere ESXi 5.5 host. I am connecting perfectly fine to the internet when using DHCP but when I apply my Static settings I loose the ability to connect to websites. Whats weird is I can Ping google.com but if I try wget gooogl.com it hangs at connecting to google.com (google.com):173.194.43.32:80 and I get "failed: connection refused" But if I am set to DHCP the connection resolves perfectly. Thanks # This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback # The primary network interface auto eth0 #iface eth0 inet dhcp iface eth0 inet static address 10.1.2.25 gateway 10.1.2.2 netmask 255.255.255.0 search tsig.com dns-nameservers 10.1.2.13 10.1.2.30

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  • Does setting document.domain via script interfere with Google Analytics?

    - by Seth Petry-Johnson
    I have a site, www.example.com, that displays some secure content from forms.example.com in iframes. To enable cross-frame navigation, pages on both sites use JavaScript to set the document.domain to just "example.com". I am using Google Analytics on www.example.com, but the GA site is not showing any data. It indicates that the tracking code is found (the status icon is a green checkmark), but no data is reported. The GA profile lists the website as "www.example.com". Is this a supported scenario? Is my script interfering with the GA code in some way?

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  • Point domain to new host - changed nameservers, now what?

    - by Larry
    This is driving me nuts, because I know I'm missing something simple. I've read numerous articles/posts about how to point (not transfer) your domain to a new web host. They all say to change the name server settings at your old host, so here is what I did: On old host (1and1.com) changed the name server settings to those of my new host (inmotionhosting.com) like below: Domain name : mydomain.com Name server 1: ns.inmotionhosting.com Name server 2: ns2.inmotionhosting.com ... and confirmed this is active (did it a couple days ago) This is where every post/article I've found stops. They imply this is all that needs to be done. But how does the new host know to point the domain to my account, and the directory in my account I want it work from?? There's go to be something else to be done - just pointing to the generic name servers of the new host can't be all there is to it. Thanks in advance...I'm bewildered...

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  • What payment processors fullfill this requirements and what are their pluses and minuses? [on hold]

    - by Sharen Eayrs
    Accept credit card Allow me to automatically credit a customers' account. We're not selling e-book. We're selling a credit to our account. So it's important that customers do not get credited twice. Easy to program and integrate with our sites. Have affiliate programs. Transfer money to bank accounts quickly Accept merchants from many countries No monthly fee is a plus. I am thinking of using 2co.com avangate.com clickbank.com Some people reccomend https://stripe.com/us/features (is it easy to implement) http://www.paymentwall.com/ There are so many payment processor I am very confused. Can anyone tell me pluses and minuses of those ones. or perhaps others. What would be the plus and minuses of those 3 that you know off

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  • EAIESB is pleased to announce the release of book “Oracle Service Bus (OSB) in 21 days: A hands on guide for OSB”.

    - by JuergenKress
    It is available for order and signed copies are available through our website. For more information, Visit the below links. http://www.eaiesb.com/OSBin21daysbook.html http://eaiesb.com/OSBin21days.html For more information, visit the below links. http://www.eaiesb.com/OSBin21daysbook.html & http://eaiesb.com/OSBin21days.html. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OSB,EAIESB,OSB 21 days,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Google doesn't index a subdomain. What can be the problem and what can be done?

    - by fudge
    I have a domain, let's call it example.com, which has a subdomain, games.example.com. I maintain a games forum using phpbbseo which is located at games.example.com/forum. The problem is that the forum is not being crawled. I used Google's webmaster tools and tested that the page is seen by google. P.S. There is a link from games.example.com to games.example.com/forum. What can I do? How can I make google crawl my forum?

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  • RewriteRule for URL Subdirectory Root

    - by JYerdon
    Have not found this in my searches on SE. I need this scenario to work: • User visits someurl.com/news/folder or someurl.com/news/somefolder/, they get redirected to someurl.com/somefolder. • If the user visits JUST someurl.com/news or /news/, they are allowed through to visit /news. Here is my current rule: RewriteRule ^news/(.*) /$1 [NC,R=301,L] How do I make it allow the second bullet point? First seems to work with no issues. Thanks all! POST UPDATE I have got the code RewriteCond %{REQUEST_URI} ^news RewriteRule ^/news news/ [NC,L] RewriteCond %{REQUEST_URI} ^/news/(.)$ RewriteRule ^news/(.) /$1 [NC,R=301,L] BUT - it doesn't allow me to go to the URL something.com/news/ Any thoughts?

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  • Redirecting to a default (or last visited) subdirectory. Does Google like this?

    - by andufo
    i have a site that has 3 web applications, lets use this example: example.com/nicy example.com/mash example.com/zoken The main application is nicy, so if the user comes for the first time (or if Google indexes my site) that will be the default choice. This is the code placed inside example.com/index.php <? header('HTTP/1.1 301 Moved Permanently'); header('Location: http://example.com/nicy'); die(); ?> Is this solution SEO friendly for Google to index the nicy subdirectory as the main entrance page for the domain? (because of the 301 redirect). Thanks!

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  • "Index of ..." directory's files listing

    - by Tony
    On my courses we've got homework on site in folders such as: http://example.com/files/tasks1-edc34rtgfds http://example.com/files/tasks2-0bg454fgerg http://example.com/files/tasks3-h1dlkjiojo8 ... Each tasksi-xxxxxxxxxxx is a folder with 11 random characters at the end. And when you view the above URLs in browser you can see Index of /tasksi-xxxxxxxxx with all the files in that folder. When you view http://example.com/files/ you can see only empty html with words "Hello, world". The problem is that you can't look into the next task without knowledge of its URL. So for example we've got the URLs for tasks1 and tasks2, and we can't guess what tasks3 URL will be (as we need to know the 11 random characters at the end) How can I get the list of all directories? (Is there a way to type something like http://example.com/files/task1-aflafjal343/..? or another way?) I want to see all upcoming homework tasks.

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  • RadControls for ASP.NET AJAX Q1 2010 release is out

    The new major Q1 2010 release of RadControls for ASP.NET AJAX has just been uploaded on telerik.com. I know that there are many people who would like to download and try out the new controls/features in the release without any further delay, that is why I will spare you the details for now and will let you enjoy it at your own disposal :) The links below will direct you to the main resources that highlight the important parts you would like to take a look at:   What's new:http://www.telerik.com/products/aspnet-ajax/whats-new.aspx Release notes:http://www.telerik.com/products/aspnet-ajax/whats-new/release-history/q1-2010-version-2010-1-309.aspx   Demos:http://demos.telerik.com/aspnet-ajax/controls/examples/default/defaultcs.aspx   Documentation:http://www.telerik.com/help/aspnet-ajax/introduction.htmlDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Blocked Google Engage Account [closed]

    - by fasheikh
    I have a Google Engage account, which keeps showing me: Your Google Account has changed The email address on your Google Account has changed. The account that controls your Engage membership now has an email address of: fasheikh15%hotmail.com@gtempaccount.com. How can I fix this? Go to the sign-in page: Sign In Log in with your normal password but instead use the following email address: myemailadd%hotmail.com@gtempaccount.com You will then be given the option to switch your Engage member profile to: myemailadd@hotmail.com. If you wish to do this then just follow the on-screen instructions when you get to the Switch Accounts page. I've been contacting them since April to no avail so I thought I'd see if anyone here has any fixes?

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  • Jeu-concours webmarketing : 2 places à gagner d'une valeur totale de 2 290 euros pour l'événement eM

    Exclusivement pour les membres de Developpez.com : 2 places à gagner pour les deux événements [IMG]http://x-plode.developpez.com/images/emetrics-smx.png[/IMG] C'est à eMetrics Marketing Optimization Summit et à la Search Marketing Expo, à Paris, que se rencontreront les grands acteurs de l´optimisation marketing, les leaders d´opinion, les analystes de marché et les utilisateurs. Venez découvrir l'ensemble des technologies et des techniques existantes, ainsi que les informations et la Business Intelligence indispensables pour optimiser votre marketing en ligne.Deux jours complets de conférences ? des sessions traitant de sujets d´actualités et des stratégies de succès dans les domaines du SEO et PPC ? des experts nationaux et int...

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  • Can i have a facebook fangate between pages of my website

    - by Onaiza
    I am not sure whether this is possible can i have a fan gate between two pages of a website, so that before a visitor can access a particular url it would be mandatory to like our fan page on facebook? Scenario I have a travel website puneritraveller.com, and for each destination featured in the website i have listed hotels, with a direct link to the website of the hotel. for example i have featured a destination 'Alibaug' with a hotels page - puneritraveller.com/alibaug-hotels.html , in this page i have given banner ads for a few hotels for example Yellow house which on clicking redirects to www.yellowhousealibag.com What i want to achieve is, when someone clicks on the banner ad for Yellow house they should be redirected to a page with a like button to facebook.com/puneritraveller and once he/she clicks on the like button should be redirected to www.yellowhousealibag.com Is this possible? Please help

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  • What's the best way to include a hosted blog on a site?

    - by Blankasaurus
    The way I see it you have a couple of options for including a blog on your site. Roll your own Install Something Like Wordpress Use a hosted service like Tumblr Obviously, if you can get away with Option 3 you have done yourself a favor. I have been using Tumblr and pointing blog.mydomain.com to the domains.tumblr.com CNAME to get a free blog that looks like it belongs to my site. I want to be able to display my blog on my root level hostname like mydomain.com/blog. The whole point of moving from blog.mydomain.com to mydomain.com/blog is for SEO purposes. Whats the best way to go about this and still get to leverage a hosted blogging platform like Tumblr?

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  • Difference between "/" at end of URL and without "/" [closed]

    - by user702325
    Possible Duplicate: Does it make a difference if your url ends in a trailing slash or not? Why treat these as different URLs? I am doing a 301 redirect in my WP application using .htaccess and have mapped some of the URLs which have either been removed from the new domain or the URL structure has been changed. While doing I got a doubt I have following URL structure in my .htaccess file RewriteCond %{HTTP_HOST} ^old.com$ [OR] RewriteCond %{HTTP_HOST} ^www.old.com$ RewriteRule ^tag/waiting$ http://www.new.com/tag/relationships [R=301,L] while checking this i found that at some places URL is like http://www.new.com/tag/relationships while at others its like http://www.new.com/tag/relationships/, while both refer to the same location but not sure if this will make any difference to SEO and search engines. Please suggest if the way i am doing mapping is correct or do i need to modify it to handle both UR

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  • Hortis, principal sponsor du "DevDay for iPhone" du 9 juin à Genève vous offre 50% de réduction

    Le mercredi 09 Juin 2010 se tiendra à Genève le "DevDay for iPhone" Sachez que Trifork, Adrian Komesmaczewski et Hortis ont décidé de promouvoir la dernière semaine d'inscription au "DevDay for iPhone" de Genève en vous offrant 50% de réduction. Pour profiter de cette offre exceptionnelle, il vous suffit d'indiquer le code promotionnel finalprice sur le formulaire d'inscription en ligne http://www.developpez.com/redirect/97 Si vous comptez vous y inscrire, pensez à répondre à la question "Where did you hear about DevDay for iPhone ?" que vous l'avez connu grâce à Developpez.com.

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  • jquery ui popup a YouTube Video modally

    - by BahaiResearch.com
    Is there a way to use jQueryUI to popup a YouTube video modally? Here's the YouTube code I have: <object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/DIuXtsaUDmM?fs=1&amp;hl=en_US"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/DIuXtsaUDmM?fs=1&amp;hl=en_US" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object>

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  • How to find and fix issue with Pound and HAProxy

    - by javano
    Pound sits in front of HAProxy (on the same box) to perform SSL off-load. Requests are passed to 127.0.0.1:80 where HAProxy then balances the requests across backend servers for a hosted ASP .NET web app. A user is getting HTTP error 500 (Internal Server Error) returned to their browser this morning and I can see it is comming from Pound. They see no log entry in their web app (IIS) server logs, so its not hitting the back end servers. I think the problem is possibly with HAProxy. Lets review the logs: Initialy the users (1.2.3.4) hits Pound on the load balancer: Nov 12 10:02:24 lb1 pound: a-website.com 1.2.3.4 - - [12/Nov/2012:10:02:23 +0000] "POST /eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d HTTP/1.1" 200 155721 "https://a-website.com/eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4" Nov 12 10:02:24 lb1 pound: a-website.com 1.2.3.4 - - [12/Nov/2012:10:02:24 +0000] "GET /Controls/ReferringOrganisationLogoImageHandler.ashx HTTP/1.1" 200 142 "https://a-website.com/eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4" Nov 12 10:02:24 lb1 pound: a-website.com 1.2.3.4 - - [12/Nov/2012:10:02:24 +0000] "GET /eventmanagement/WebCoreModule.ashx?__ac=1&__ac_wcmid=RAWCIL&__ac_lib=Radactive.WebControls.ILoad&__ac_key=RAWVCO_11&__ac_sid=fnoz2hmvirfivb2btbubbw45&__ac_cn=&__ac_cp=BVDXDWFLDWFMHDFJBOEGBDFLFOD5EEFD&__ac_fr=634883113445054092&__ac_ssid= HTTP/1.1" 200 11206 "https://a-website.com/eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4" Nov 12 10:02:24 lb1 pound: a-website.com 1.2.3.4 - - [12/Nov/2012:10:02:24 +0000] "GET /eventmanagement/WebCoreModule.ashx?__ac=1&__ac_wcmid=RAWCIL&__ac_lib=Radactive.WebControls.ILoad&__ac_key=RAWCCIL_11&__ac_sid=fnoz2hmvirfivb2btbubbw45&__ac_cn=&__ac_cp=BVDXDWFLDWFMHDFJBOEGBDFLFOD5EEFD&__ac_fr=634883113445054092 HTTP/1.1" 200 43496 "https://a-website.com/eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4" Nov 12 10:02:42 lb1 pound: (7f819fff8700) e500 for 1.2.3.4 response error read from 127.0.0.1:80/POST /eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d HTTP/1.1: Connection timed out (15.121 secs) Above we can see the request comming in from the user at IP address 1.2.3.4, eventually Pound returns error 500 with the message "Connection timed out (15.121 secs)". Running HAProxy in debug mode, we can see the request come in; user@box:/var/log$ sudo /etc/init.d/haproxy restart Restarting haproxy: haproxy[WARNING] 316/100042 (19218) : <debug> mode incompatible with <quiet> and <daemon>. Keeping <debug> only. Available polling systems : sepoll : pref=400, test result OK epoll : pref=300, test result OK poll : pref=200, test result OK select : pref=150, test result OK Total: 4 (4 usable), will use sepoll. Using sepoll() as the polling mechanism. ....... 00000008:iis-servers.srvrep[0008:0009]: HTTP/1.1 200 OK 00000008:iis-servers.srvhdr[0008:0009]: Cache-Control: private 00000008:iis-servers.srvhdr[0008:0009]: Pragma: no-cache 00000008:iis-servers.srvhdr[0008:0009]: Content-Length: 22211 00000008:iis-servers.srvhdr[0008:0009]: Content-Type: text/plain; charset=utf-8 00000008:iis-servers.srvhdr[0008:0009]: Server: Microsoft-IIS/7.0 00000008:iis-servers.srvhdr[0008:0009]: X-AspNet-Version: 2.0.50727 00000008:iis-servers.srvhdr[0008:0009]: X-Powered-By: ASP.NET 00000008:iis-servers.srvhdr[0008:0009]: Date: Mon, 12 Nov 2012 10:01:25 GMT 00000009:iis-servers.accept(0004)=000a from [127.0.0.1:53556] 00000009:iis-servers.clireq[000a:ffff]: GET /Logoff.aspx HTTP/1.1 00000009:iis-servers.clihdr[000a:ffff]: Host: a-website.com 00000009:iis-servers.clihdr[000a:ffff]: Connection: keep-alive 00000009:iis-servers.clihdr[000a:ffff]: User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4 00000009:iis-servers.clihdr[000a:ffff]: Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 00000009:iis-servers.clihdr[000a:ffff]: Referer: https://a-website.com/eventmanagement/eventmanagement.aspx 00000009:iis-servers.clihdr[000a:ffff]: Accept-Encoding: gzip,deflate,sdch 00000009:iis-servers.clihdr[000a:ffff]: Accept-Language: en-GB,en;q=0.8,it;q=0.6 00000009:iis-servers.clihdr[000a:ffff]: Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3 00000009:iis-servers.clihdr[000a:ffff]: Cookie: ASP.NET_SessionId=fnoz2hmvirfivb2btbubbw45; apps=apps2; AuthHint=true; __utma=190546871.552451749.1340295610.1352454675.1352711624.159; __utmb=190546871.2.10.1352711624; __utmc=190546871; __utmz=190546871.1349966519.143.3.utmcsr=en.wikipedia.org|utmccn=(referral)|utmcmd=referral|utmcct=/wiki/Single_transferable_vote; Sequence=162; SessionId=80e603f9-7e73-474b-8b7c-e198b2f11218; SecureSessionId=00000000-0000-0000-0000-000000000000; __utma=58336506.1016936529.1332752550.1352454680.1352711626.456; __utmb=58336506.28.10.1352711626; __utmc=58336506; __utmz=58336506.1352711626.456.155.utmcsr=a-website.com|utmccn=(referral)|utmcmd=referral|utmcct=/ 00000009:iis-servers.clihdr[000a:ffff]: X-SSL-cipher: RC4-SHA SSLv3 Kx=RSA Au=RSA Enc=RC4(128) Mac=SHA1 00000009:iis-servers.clihdr[000a:ffff]: X-Forwarded-For: 1.2.3.4 00000008:iis-servers.srvcls[0008:0009] 00000008:iis-servers.clicls[0008:0009] 00000008:iis-servers.closed[0008:0009] ....... 0000000e:iis-servers.srvrep[0008:0009]: HTTP/1.1 200 OK 0000000e:iis-servers.srvhdr[0008:0009]: Cache-Control: no-cache 0000000e:iis-servers.srvhdr[0008:0009]: Pragma: no-cache 0000000e:iis-servers.srvhdr[0008:0009]: Content-Length: 12805 0000000e:iis-servers.srvhdr[0008:0009]: Content-Type: text/html; charset=utf-8 0000000e:iis-servers.srvhdr[0008:0009]: Server: Microsoft-IIS/7.0 0000000e:iis-servers.srvhdr[0008:0009]: X-AspNet-Version: 2.0.50727 0000000e:iis-servers.srvhdr[0008:0009]: X-Powered-By: ASP.NET 0000000e:iis-servers.srvhdr[0008:0009]: Date: Mon, 12 Nov 2012 10:02:22 GMT 0000000f:iis-servers.accept(0004)=000c from [127.0.0.1:53609] 0000000f:iis-servers.clireq[000c:ffff]: GET /Controls/ReferringOrganisationLogoImageHandler.ashx HTTP/1.1 0000000f:iis-servers.clihdr[000c:ffff]: Host: a-website.com 0000000f:iis-servers.clihdr[000c:ffff]: Connection: keep-alive 0000000f:iis-servers.clihdr[000c:ffff]: User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4 0000000f:iis-servers.clihdr[000c:ffff]: Accept: */* 0000000f:iis-servers.clihdr[000c:ffff]: Referer: https://a-website.com/eventmanagement/EditEvent.aspx?eventOid=623fc423-2329-4cab-8be5-72a97709570d 0000000f:iis-servers.clihdr[000c:ffff]: Accept-Encoding: gzip,deflate,sdch 0000000f:iis-servers.clihdr[000c:ffff]: Accept-Language: en-GB,en;q=0.8,it;q=0.6 0000000f:iis-servers.clihdr[000c:ffff]: Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3 0000000f:iis-servers.clihdr[000c:ffff]: Cookie: ASP.NET_SessionId=fnoz2hmvirfivb2btbubbw45; apps=apps2; __utma=190546871.552451749.1340295610.1352454675.1352711624.159; __utmb=190546871.2.10.1352711624; __utmc=190546871; __utmz=190546871.1349966519.143.3.utmcsr=en.wikipedia.org|utmccn=(referral)|utmcmd=referral|utmcct=/wiki/Single_transferable_vote; AuthHint=true; __utma=58336506.1016936529.1332752550.1352454680.1352711626.456; __utmb=58336506.33.10.1352711626; __utmc=58336506; __utmz=58336506.1352711626.456.155.utmcsr=a-website.com|utmccn=(referral)|utmcmd=referral|utmcct=/; SessionId=69cd415c-2f4e-4ace-b8f7-926d054f87c2; SecureSessionId=00000000-0000-0000-0000-000000000000; Sequence=170 0000000f:iis-servers.clihdr[000c:ffff]: X-SSL-cipher: RC4-SHA SSLv3 Kx=RSA Au=RSA Enc=RC4(128) Mac=SHA1 0000000f:iis-servers.clihdr[000c:ffff]: X-Forwarded-For: 1.2.3.4 0000000f:iis-servers.srvrep[000c:000d]: HTTP/1.1 200 OK 0000000f:iis-servers.srvhdr[000c:000d]: Cache-Control: private 0000000f:iis-servers.srvhdr[000c:000d]: Content-Length: 142 0000000f:iis-servers.srvhdr[000c:000d]: Content-Type: image/png 0000000f:iis-servers.srvhdr[000c:000d]: Server: Microsoft-IIS/7.0 0000000f:iis-servers.srvhdr[000c:000d]: X-AspNet-Version: 2.0.50727 0000000f:iis-servers.srvhdr[000c:000d]: Set-Cookie: SessionId=69cd415c-2f4e-4ace-b8f7-926d054f87c2; path=/ 0000000f:iis-servers.srvhdr[000c:000d]: Set-Cookie: SecureSessionId=00000000-0000-0000-0000-000000000000; path=/; secure 0000000f:iis-servers.srvhdr[000c:000d]: X-Powered-By: ASP.NET 0000000f:iis-servers.srvhdr[000c:000d]: Date: Mon, 12 Nov 2012 10:02:25 GMT 0000000e:iis-servers.srvcls[0008:0009] 0000000e:iis-servers.clicls[0008:0009] 0000000e:iis-servers.closed[0008:0009] 0000000f:iis-servers.srvcls[000c:000d] 0000000f:iis-servers.clicls[000c:000d] 0000000f:iis-servers.closed[000c:000d] 00000009:iis-servers.srvcls[000a:000b] 00000009:iis-servers.clicls[000a:000b] 00000009:iis-servers.closed[000a:000b] Where in the chain is the issue here?

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  • Why does DEP kill IE when accessing Microsoft FTP?

    - by Sammy
    I start up IE (9.0.8112.16421) with about:blank and I go to ftp://ftp.microsoft.com/ I press Alt, click View and then Open FTP Site in Windows Explorer. At this point IE stops responding and eventually crashes (though the window is still active, sometimes) and I get the usual Windows dialog box saying that the program has stopped working. From this dialog box I click on the option to try to find solutions to the problem and the progress bar just keeps scrolling without giving me any result page whatsoever, so I have to abort by clicking Cancel. Then I get the bubble type of pop-up message from the system tray saying that DEP has stopped the program from executing. What gives? Why would DEP (part of Microsoft Windows) be preventing IE (a Microsoft product) from performing a perfectly legitimate action from Microsoft's own FTP site? The OS is Windows Vista HP SP2, Swedish locale. Screenshots as follows... Update: I normally have UAC disabled, but I have discovered that enabling it has an effect on IE when I click the FTP option from the View menu, just as I suspected. I basically tried starting IE in its 32-bit and 64-bit version, with and without add-ons, and switching UAC on and off, and then trying to go to View and the FTP option (as shown above). Here are the results. With UAC off and DEP on Action: IE 32-bit, normal start, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: crash Action: IE 32-bit, extoff, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: crash Action: IE 64-bit, normal start, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: information & warning message Action: IE 64-bit, extoff, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: information & warning message This is the information and warning message I get if I use IE 64-bit: The first message is an FTP proxy warning. It says that the folder ftp://ftp.microsoft.com/ will be write-protected because proxy server is not configured to allow full access. It goes on to say that if I want to move, paste, change name or delete files I must use another type of proxy, and that I should contact the system admin for more information (the usual recommendation when they have no clue of what's going on). What the heck is all this about? I don't even use a proxy server, as you can see from the next screenshot (Internet Options, Connections, LAN settings dialog). That second message only states that the FTP site cannot be viewed in (Windows) Explorer. With UAC off, I always get these two messages when running the 64-bit version of IE. With UAC on and DEP on Action: IE 32-bit, normal start, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: crash Action: IE 32-bit, extoff, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: security warning message, prompts to allow action Action: IE 64-bit, normal start, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: security warning message, prompts to allow action Action: IE 64-bit, extoff, go to ftp://ftp.microsoft.com/, view menu, FTP option. Result: security warning message, prompts to allow action As you can see from this list, if I have UAC enabled I actually get rid of these messages and opening the FTP site in Windows Explorer (from IE) actually works (except for 32-bit version which still crashes). Here is the security warning message: The fact that the 32-bit IE still crashes could be an indicator that this has something to do with one or several add-ons in that bit-version of IE. The 32-bit IE doesn't crash if it's started with the extoff flag. If this is affecting only the 32-bit IE then it's only normal that the 64-bit IE doesn't have this problem because it would not be using any of the add-ons used by the 32-bit version, they are not compatible with 64-bit (although some add-ons work both with 32-bit and 64-bit IE). Figuring out which add-on (if any) is causing this problem is a whole new question... but I seem to be closer to an answer now, and a possible solution. I could of course just add IE (32-bit) in the exclusion list of DEP. In fact, I have already tested this and it causes IE to perform this task without hiccups. But I don't really want to disable DEP, or force it on all Windows programs and services (except the ones I strictly specify in the exception list). (In other words DEP can't really be completely disabled, you can only switch between two modes of operation.) Update 2: This is interesting... I start 32-bit IE, go to ftp://ftp.microsoft.com/ and click on View, and Open FTP Site in Windows Explorer. The result is a crash!! Then I start 32-bit IE with extoff flag to disable add-ons, I go to ftp://ftp.microsoft.com/ and click on View, and Open FTP Site in Windows Explorer. I get the security warning, as expected with UAC enabled, and it opens up in Windows Explorer. Now... I close Windows Explorer, and I close IE. I then start 32-bit IE (normal start, with add-ons), I go to ftp://ftp.microsoft.com/ and click on View, and Open FTP Site in Windows Explorer. Now this time it doesn't crash! Instead, I get the screenshot number 5 as seen above. This is the FTP proxy warning message. Now get this... if I click the close button to get rid of this message, what happens is that Firefox starts up, and it goes to ftp://ftp.microsoft.com/ The fact that this works with 32-bit IE (with add-ons) the second time around, is because I am still logged in as anonymous to the FTP server. The log-in has not timed out yet. Standard log-in timeout for FTP servers is usually 60 to 120 seconds. I got logged in to it the first time I ran 32-bit IE with the extoff flag (no add-ons) which actually works and connects using Windows Explorer. Update 3: The connection to the FTP server has timed out by now. So now if I run 32-bit IE (with add-ons) and repeat the steps as before it crashes, just as expected... In conclusion: If I have already been connected to the FTP server via Windows Explorer, and I go to this FTP address in 32-bit IE and I pick the FTP option from the view menu to open it in Windows Explorer, it gives me a FTP proxy server warning and then opens the address in default web browser (Firefox in my case). If I have not been connected to the FTP server via Windows Explorer previously, and I go to this FTP address in 32-bit IE and I pick the FTP option from the view menu top open it in Windows Explorer, then it crashes IE! This is just great... It's not that I care much for using Internet Explorer or the Windows Explorer to log in to FTP servers. This just shows why IE is not the best browser choice. This reminds me of the time when Microsoft was enforcing the use of Internet Explorer as default browser for opening web links and other web resources, despite the fact that the user had installed an alternative browser on the system. Even if the user explicitly set the default browser to be something else and not Internet Explorer in the Windows options, IE would still pop up sometimes, depending on what web resources the user was trying to access. Setting default browser had no effect. It was hard-coded that IE is the browser of choice, especially when accessing Microsoft product or help pages. The web page would actually say that you are not using IE, and that you must open it in IE to view it. Unfortunately you would not be able to open it manually in a different browser by simply copying and pasting the URL from the address bar, because it would show a different URL, and the original URL would re-direct to the "you are using the wrong browser" page so you would not have the time to cut it to clipboard. Thankfully those days are over. Now-days Microsoft is forced to distribute IE and WMP free versions of Windows for the EU market. The way it should be! These programs have to be optional, not mandatory.

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  • Master Data Management and Cloud Computing

    - by david.butler(at)oracle.com
    Cloud Computing is all the rage these days. There are many reasons why this is so. But like its predecessor, Service Oriented Architecture, it can fall on hard times if the underlying data is left unmanaged. Master Data Management is the perfect Cloud companion. It can materially increase the chances for successful Cloud initiatives. In this blog, I'll review the nature of the Cloud and show how MDM fits in.   Here's the National Institute of Standards and Technology Cloud definition: •          Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.   Cloud architectures have three main layers: applications or Software as a Service (SaaS), Platforms as a Service (PaaS), and Infrastructure as a Service (IaaS). SaaS generally refers to applications that are delivered to end-users over the Internet. Oracle CRM On Demand is an example of a SaaS application. Today there are hundreds of SaaS providers covering a wide variety of applications including Salesforce.com, Workday, and Netsuite. Oracle MDM applications are located in this layer of Oracle's On Demand enterprise Cloud platform. We call it Master Data as a Service (MDaaS). PaaS generally refers to an application deployment platform delivered as a service. They are often built on a grid computing architecture and include database and middleware. Oracle Fusion Middleware is in this category and includes the SOA and Data Integration products used to connect SaaS applications including MDM. Finally, IaaS generally refers to computing hardware (servers, storage and network) delivered as a service.  This typically includes the associated software as well: operating systems, virtualization, clustering, etc.    Cloud Computing benefits are compelling for a large number of organizations. These include significant cost savings, increased flexibility, and fast deployments. Cost advantages include paying for just what you use. This is especially critical for organizations with variable or seasonal usage. Companies don't have to invest to support peak computing periods. Costs are also more predictable and controllable. Increased agility includes access to the latest technology and experts without making significant up front investments.   While Cloud Computing is certainly very alluring with a clear value proposition, it is not without its challenges. An IDC survey of 244 IT executives/CIOs and their line-of-business (LOB) colleagues identified a number of issues:   Security - 74% identified security as an issue involving data privacy and resource access control. Integration - 61% found that it is hard to integrate Cloud Apps with in-house applications. Operational Costs - 50% are worried that On Demand will actually cost more given the impact of poor data quality on the rest of the enterprise. Compliance - 49% felt that compliance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley) would be a major issue. When control is lost, the ability of a provider to directly manage how and where data is deployed, used and destroyed is negatively impacted.  There are others, but I singled out these four top issues because Master Data Management, properly incorporated into a Cloud Computing infrastructure, can significantly ameliorate all of these problems. Cloud Computing can literally rain raw data across the enterprise.   According to fellow blogger, Mike Ferguson, "the fracturing of data caused by the adoption of cloud computing raises the importance of MDM in keeping disparate data synchronized."   David Linthicum, CTO Blue Mountain Labs blogs that "the lack of MDM will become more of an issue as cloud computing rises. We're moving from complex federated on-premise systems, to complex federated on-premise and cloud-delivered systems."    Left unmanaged, non-standard, inconsistent, ungoverned data with questionable quality can pollute analytical systems, increase operational costs, and reduce the ROI in Cloud and On-Premise applications. As cloud computing becomes more relevant, and more data, applications, services, and processes are moved out to cloud computing platforms, the need for MDM becomes ever more important. Oracle's MDM suite is designed to deal with all four of the above Cloud issues listed in the IDC survey.   Security - MDM manages all master data attribute privacy and resource access control issues. Integration - MDM pre-integrates Cloud Apps with each other and with On Premise applications at the data level. Operational Costs - MDM significantly reduces operational costs by increasing data quality, thereby improving enterprise business processes efficiency. Compliance - MDM, with its built in Data Governance capabilities, insures that the data is governed according to organizational standards. This facilitates rapid and accurate reporting for compliance purposes. Oracle MDM creates governed high quality master data. A unified cleansed and standardized data view is produced. The Oracle Customer Hub creates a single view of the customer. The Oracle Product Hub creates high quality product data designed to support all go-to-market processes. Oracle Supplier Hub dramatically reduces the chances of 'supplier exceptions'. Oracle Site Hub masters locations. And Oracle Hyperion Data Relationship Management masters financial reference data and manages enterprise hierarchies across operational areas from ERP to EPM and CRM to SCM. Oracle Fusion Middleware connects Cloud and On Premise applications to MDM Hubs and brings high quality master data to your enterprise business processes.   An independent analyst once said "Poor data quality is like dirt on the windshield. You may be able to drive for a long time with slowly degrading vision, but at some point, you either have to stop and clear the windshield or risk everything."  Cloud Computing has the potential to significantly degrade data quality across the enterprise over time. Deploying a Master Data Management solution prior to or in conjunction with a move to the Cloud can insure that the data flowing into the enterprise from the Cloud is clean and governed. This will in turn insure that expected returns on the investment in Cloud Computing will be realized.       Oracle MDM has proven its metal in this area and has the customers to back that up. In fact, I will be hosting a webcast on Tuesday, April 10th at 10 am PT with one of our top Cloud customers, the Church Pension Group. They have moved all mainline applications to a hosted model and use Oracle MDM to insure the master data is managed and cleansed before it is propagated to other cloud and internal systems. I invite you join Martin Hossfeld, VP, IT Operations, and Danette Patterson, Enterprise Data Manager as they review business drivers for MDM and hosted applications, how they did it, the benefits achieved, and lessons learned. You can register for this free webcast here.  Hope to see you there.

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  • Girl's Day 2012 in Potsdam

    - by jessica.ebbelaar(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} Every year in April Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} , technical enterprises and other organisations are invited to organise an open day for girls – called Girl´s Day. It has become a tradition for Oracle for more than 6 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} years, to participate in this special day and to encourage girls to discover technical work environments.   On the 26th of April 2012, 27 pupils aged 12 to 15 came to Oracle’s office in Potsdam in order to obtain interesting insights about Oracle´s business practices. An interactive Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} four-hour program was specifically organized for all participants. At first, all pupils got to know Oracle as an enterprise with it’s different departments and it’s particular „business language“. What is hardware and software? Why do companies need a database? Questions as such were tailored and simply illustrated by 13 colleagues from the areas of Sales, Sales Consulting, Support and Recruitment.   Followed by a short introduction about career paths from our female colleagues and their respective departments, the girls decided, according to their interests, which business area they would like to get more insights from. Based on their decision the groups were set up and the girls than discovered the work places. This helped everyone to dive deep into the everyday work life, how the offices are structured and how communication with clients is done via web conferences. All girls were encouraged to take part in the conference together with their Oracle advisor. 12 o´clock – lunch time. Besides a well-prepared buffet Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} , all girls had now the opportunity to get all open questions clarified or to ask questions they did not dare to ask in front of a big group. After the lunch break, Anja Raack from the Graduate Recruitment team presented more about recruitment topics and gave useful advice on how to write professional emails.   After a short group assignment, where all participants had to identify common mistakes done in an email, a quiz completed this special day. All 5 groups showed a lot of enthusiasm during this game but no one had to worry as every single participant was rewarded with a prize and certificate.   To sum it up, we were very proud to host the girls for half a day and were impressed by their dedication. Hopefully, sooner or later, we will see some of them coming back to Oracle – either for the next Girl´s Day or one of our entry level positions. This day has shown that everyone can start a challenging career within an exciting industry. What matters is dedication and commitment to strive for the best.  Do you want to find out more about our job opportunities? Follow us on http://campus.oracle.com.

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  • Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

    - by emily.chorba(at)oracle.com
    Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum.   Emily Chorba Principle Product Manager Oracle Tutor & BPM 

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