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• What's new in the RightNow November 2012 release?

  - by Richard Lefebvre

  What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• Do I need to contact a lawyer to report a GPL violation in software distributed on Apple's App Store?

  - by Rinzwind

  Some company is selling software through Apple's App Store which uses portions of code that I released publicly under the GPL. The company is violating the licensing terms in two ways, by (1) not preserving my copyright statement, and not releasing their code under the GPL license and (2) by distributing my GPL-licensed code through Apple's App Store. (The Free Software Foundation has made clear that the terms of the GPL and those of the App Store are incompatible.) I want to report this to Apple, and ask that they take appropriate action. I have tried mailing them to ask for more information about the reporting process, and have received the automated reply quoted below. The last point in the list of things one needs to provide, the “a statement by you, made under penalty of perjury,” sounds as if they mean some kind of specific legal document. I'm not sure. Does this mean I need to contact a lawyer just to file the report? I'd like to avoid going through that hassle if at all possible. (Besides an answer to this specific question, I'd welcome comments and experience reports from anyone who has already had to deal with a GPL violation on Apple's App Store.) Thank you for contacting Apple's Copyright Agent. If you believe that your work has been copied in a way that constitutes infringement on Apple’s Web site, please provide the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the site; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. For further information, please review Apple's Legal Information & Notices/Claims of Copyright Infringement at: http://www.apple.com/legal/trademark/claimsofcopyright.html To expedite the processing of your claim regarding any alleged intellectual property issues related to iTunes (music/music videos, podcasts, TV, Movies), please send a copy of your notice to [email protected] For claims concerning a software application, please send a copy of your notice to [email protected]. Due to the high volume of e-mails we receive, this may be the only reply you receive from [email protected]. Please be assured, however, that Apple's Copyright Agent and/or the iTunes Legal Team will promptly investigate and take appropriate action concerning your report.

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• Creating the Completely Customized World Just for YOU

  - by divya.malik

  OK so not a customized world, but do you know what goes into creating that customized web store front for you? How do you get those additional offers from vendors when you call in for service or when you are browsing a storefront. This is what is has been happening behind the scenes.  When a customer calls in a contact center for service, at the end of the conversation, they are offered a new product, or service. But what just transpired was that the CRM system that was in place had routed the call to the right agent, the agent got the pop up screen with the customer information, and the call request  was handled. Then came the decision point to cross-sell and up-sell, The agent got some recommended offers that were created based on analyzed data (this data had been put into a data warehouse, modeled, profiled and rules were implemented e.g.. People with profile X like product Y).  But with this system, what happens is that analytics can be applied to a very small subset. Now comes Real Time Decisioning (RTD), this helps companies make optimal decisions in the context of transactional systems. It enables companies to improve business processes with real time intelligence on every single transaction. RTD is like a service plug-in that you put at the back of your transactional systems and that you  ping to get a recommendation.  It listens to business process flows and data moving through the process, getting all that data, processes all that you can do with that data, and gives out out various offers. It takes a process centric view of analytics rather than just a data centric view. It continuously observes and learns from ever-changing customer behavior and applies those insights to providing real-time decisions and recommendations at any customer touch point. At Oracle we define Real Time Decisioning as “ The solution that addresses a business issue faced by all organizations : how to make accurate decisions, using the most up to date information, in real time…consistently and in large volumes”. Here is a video on recommendation engines that are benefiting from real time decisioning today and see how it is helping online vendors.

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• B2B communication using IBM MQ

  - by Dheeraj Kumar M

  Oracle B2B 11g, provides the out-of-the box ability to connect to IBM MQ to exchange the message. This is support is provided via JMS offering of Oracle B2B. This is an addition to the stack of existing communication capabilities of B2B with trading partners. There are 2 ways of connecting to IBM MQ using B2B 1. Credential based connectivity 2. .bindings based connectivity As a pre-requisite to connect to IBM MQ, it is required to provide the following libraries in classpath: a. com.ibm.mqjms.jar b. dhbcore.jar c. com.ibm.mq.jar d. com.ibm.mq.jmqi.jar e. mqcontext.jar f. com.ibm.mq.pcf.jar g. com.ibm.mq.commonservices.jar h. com.ibm.mq.headers.jar i. fscontext.jar j. jms.jar Add the above jars into domain library directory and the directory usually located at $DOMAIN_DIR/lib. The jars located in this($DOMAIN_DIR/lib) directory will be picked up and added dynamically to the end of the server classpath at server startup. For eg. /user_projects/domains//lib/ Alternatively the above jar’s can also be added as part of the setDomainEnv.sh Credential based connectivity : Outbound: : Configure the trading partner delivery channel for using "Generic JMS" protocol Inbound: : Configure the internal delivery channel for using "Generic JMS" protocol with the following details: Parameter NameDescription Destination NameMQ Queue Name Connection FactoryMQ Queue Manager Name Destination Providerjava.naming.factory.initial=com.ibm.mq.jms.context.WMQInitialContextFactory;java.naming.provider.url=<host>:<QM Listen port>/<MQ Channel Name>; User NameMQ User Name passwordMQ password .bindings based connectivity As a pre-requisite, get/generate the .bindings file in MQServer. This can be done by MQ Administrator Set the following values in the respective delivery channel for outbound / inbound Parameter NameDescription Destination NameMQ Queue Name Connection FactoryMQ Queue Manager Name Destination Providerjava.naming.factory.initial=com.ibm.mq.jms.context.WMQInitialContextFactory;java.naming.provider.url=file:///<location of .bindings file>;

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• Where should SQL/DB Queries be encapsulated in a software system?

  - by Stephen Bennet

  I frequently write small applications (either web based or otherwise) that require heavy database usage. i've attempted various ways of handling where to put the actual sql queries (sort of ad-hoc ORM systems). These include: Models that build themselves up - and only allowing SQL to be inside of a model. A sort of factory style method where the models are built by a factory class that is allowed to know about SQL. A third entity that maps models based on their fields/keys into the database and generates SQL code on the fly based on this. Is there a common knowledge of which method is best? Or another way I have missed? Clearly a lot of it will be based on the context of the system itself, which for me is usually to produce lightweight tools or utility frameworks. In experimenting, I've never found any of them that feel intuitively "right" and not clunky, but I also do not want to go for a full framework such as Django or Ruby - both because the tools I create are in a variety of languages and because they usually do not warrant that level of surrounding footprint.

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• Best SEO practices for mobile URLs: 301, rel=canonical, or something else?

  - by Chris

  I am developing a site with a mobile version and am trying to figure the appropriate way to manage the URLs for search engines. So far I've considered: Having a separate mobile site (m.example.com) with rel="canonical" links to the regular site. Putting both the mobile site and full site on one URL (example.com), and doing user agent sniffing. Another opinion: Spencer: "If you have a mobile site at a separate location or URL, you should 301 redirect each and every mobile page to its corresponding page on your main website. Employ user agent detection so that the mobile optimized version is served up if someone's coming in from a hand-held. - http://developer.practicalecommerce.com/articles/1722-Mobile-site-Development-Best-Practices-for-SEO-Usability Both 2 and 3 make it hard for a user who wants to switch to the full site or mobile site manually, but I'm not sure 1 is the best alternative. What's the best way to write URLs for a mobile site?

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Little mysterious RowMatch

  - by kishore.kondepudi(at)oracle.com

  Incidentally this was the first piece of code i ever wrote in ADF.The requirement was we have tax rates which are read from a table.And there can be different type of tax rates called certificates or exceptions based on the rate_type column in the tax rates table.The simplest design i chose was to create an EO on the tax rates table and create two VO's called CertificateVO and ExceptionVO based on the same EO.So far so good.I wrote all the business logic in the EO and completed the model project.The CertificateVO has the query as select * from tax_rates TaxRateEO where rate_type='CERTIFICATE' and similary the ExceptionVO is also built.The UI is pretty simple and it has two tabs called Certificates and Exceptions and each table has a button to create a tax rate.The certificate tab is driven by CertificateVO and exception tab is driven by ExceptionVO.The CertificateVO has default value of rate_type set to 'CERTIFICATE' and ExceptionVO has default value of rate_type to 'EXCEPTION' to default values for new records.So far so good.But on running the UI i noticed a strange thing,When i create a new row in Certificate i see the same row in Exception too and vice-versa.i.e; what ever row i create in one VO it also appears in the second one although it shouldn't be.I couldn't understand the reason for behavior even though an explicit where clause is present.Digging through documentation i found that ADF doesnt apply the where clause to new rows instead it applies something called as RowMatch to them.RowMatch in simple terms is a where condition applied to the VO rows at runtime.Since we had both VO's based on the same EO we have the same entity cache.The filter factor for new rows to be shown in VO at runtime is actually RowMatch than the where clause defined in the VO.The default RowMatch is empty as a result any new row appears in both the VO's since its from same entity cache.The solution to this problem is to use polymorphic view objects which can do the row filter based on configuration or override the getRowMatch() method in the VOImpl and pass the custom where filter instead of default RowMatch.Eg:@Overridepublic RowMatch getRowMatch(){    return new RowMatch("rate_type='CERTIFICATE'");}similarly for ExceptionVO too.With proper RowMatch in place new rows will route themselves to appropriate VO.PS: The behavior(Same row pushed to both VO's from entity cache) is also called as ViewLink Consistency.Try it out!

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• How do I securely execute commands as root via a web control panel?

  - by Chris J

  I would like to build a very simple PHP based web based control panel to add and remove users to/from and add and remove sections to/from nginx config files on my linode vps (Ubuntu 8.04 LTS). What is the most secure way of executing commands as root based on input from a web based control panel? I am loathe to run PHP as root (even if behind an IP tables firewall) for the obvious reasons. Suggestions welcome. It must be possible as several commercial (and bloated, for my needs) control panels offer similar functionality. Thanks

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• Architecture Standards &ndash; BPMN vs. BPEL for Business Process Management

  - by pat.shepherd

  I get asked often which business process standard an organization should use; BPMN or BPEL?  As I explain to folks, they both have strengths.  Here is a great article that helps understand the benefits of both and where to use them.  The good news is that, with Oracle SOA Suite and BPM suite, you have the option and flexibility to use both in the same SCA model and runtime container.  Good stuff. Here is the great article that Mark Nelson wrote: The right tool for the right job BPEL and BPMN are both ‘languages’ or ‘notations’ for describing and executing business processes. Both are open standards. Most business process engines will support one or the other of these languages. Oracle however has chosen to support both and treat them as equals. This means that you have the freedom to choose which language to use on a process by process basis. And you can freely mix and match, even within a single composite. (A composite is the deployment unit in an SCA environment.) So why support both? Well it turns out that BPEL is really well suited to modeling some kinds of processes and BPMN is really well suited to modeling other kinds of processes. Of course there is a pretty significant overlap where either will do a great job What BPM adds to SOA Suite | RedStack

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• How to remove old robots.txt from google as old file block the whole site

  - by KnowledgeSeeker

  I have a website which still shows old robots.txt in the google webmaster tools. User-agent: * Disallow: / Which is blocking Googlebot. I have removed old file updated new robots.txt file with almost full access & uploaded it yesterday but it is still showing me the old version of robots.txt Latest updated copy contents are below User-agent: * Disallow: /flipbook/ Disallow: /SliderImage/ Disallow: /UserControls/ Disallow: /Scripts/ Disallow: /PDF/ Disallow: /dropdown/ I submitted request to remove this file using Google webmaster tools but my request was denied I would appreciate if someone can tell me how i can clear it from the google cache and make google read the latest version of robots.txt file.

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• PASS Business Intelligence Virtual Chapter Upcoming Sessions (November 2013)

  - by Sergio Govoni

  Let me point out the upcoming live events, dedicated to Business Intelligence with SQL Server, that PASS Business Intelligence Virtual Chapter has scheduled for November 2013. The "Accidental Business Intelligence Project Manager"Date: Thursday 7th November - 8:00 PM GMT / 3:00 PM EST / Noon PSTSpeaker: Jen StirrupURL: https://attendee.gotowebinar.com/register/5018337449405969666 You've watched the Apprentice with Donald Trump and Lord Alan Sugar. You know that the Project Manager is usually the one gets firedYou've heard that Business Intelligence projects are prone to failureYou know that a quick Bing search for "why do Business Intelligence projects fail?" produces a search result of 25 million hits!Despite all this… you're now Business Intelligence Project Manager – now what do you do?In this session, Jen will provide a "sparks from the anvil" series of steps and working practices in Business Intelligence Project Management. What about waterfall vs agile? What is a Gantt chart anyway? Is Microsoft Project your friend or a problematic aspect of being a BI PM? Jen will give you some ideas and insights that will help you set your BI project right: assess priorities, avoid conflict, empower the BI team and generally deliver the Business Intelligence project successfully! Dimensional Modelling Design Patterns: Beyond BasicsDate: Tuesday 12th November - Noon AEDT / 1:00 AM GMT / Monday 11th November 5:00 PM PSTSpeaker: Jason Horner, Josh Fennessy and friendsURL: https://attendee.gotowebinar.com/register/852881628115426561 This session will provide a deeper dive into the art of dimensional modeling. We will look at the different types of fact tables and dimension tables, how and when to use them. We will also some approaches to creating rich hierarchies that make reporting a snap. This session promises to be very interactive and engaging, bring your toughest Dimensional Modeling quandaries. Data Vault Data Warehouse ArchitectureDate: Tuesday 19th November - 4:00 PM PST / 7 PM EST / Wednesday 20th November 11:00 PM AEDTSpeaker: Jeff Renz and Leslie WeedURL: https://attendee.gotowebinar.com/register/1571569707028142849 Data vault is a compelling architecture for an enterprise data warehouse using SQL Server 2012. A well designed data vault data warehouse facilitates fast, efficient and maintainable data integration across business systems. In this session Leslie and I will review the basics about enterprise data warehouse design, introduce you to the data vault architecture and discuss how you can leverage new features of SQL Server 2012 help make your data warehouse solution provide maximum value to your users. 

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• Hosting discussion forums on Windows 2008 Server / IIS, what software to use?

  - by Lasse V. Karlsen

  A plan to look into hosting discussion forums related to our product, on our own servers, has arisen, and I can't seem to find any pure .NET or Windows-based discussion forums. Since we're a pure Windows-based company, installing something that requires MySQL or Linux is going to require administration knowledge we don't currently have. What are our options? Every site I find that shows how to set up discussion forums on IIS involves just taking one of the many LAMP-based ones and tweaking IIS to run PHP or similar to run it. Isn't there a .NET-based discussion forum software? Free or not doesn't matter at this stage, right now we're just looking for options.

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• Best of OTN - Week of May 25th

  - by CassandraClark-OTN

  Architect Community Podcast: Going Mobile - Developing Enterprise Mobile Apps This four-part OTN ArchBeat Podcast series is devoted to a discussion about bringing mobility to the enterprise, and how architects and developers can take advantage of the opportunities in the evolution of mobile application development. Video: Data Modeling and Moving Meditation with Kent Graziano Want to learn more about Kent's Kscope 2014 data modeling sessions and how Chi Gung can help you get a great start on your day? Check out this video interview. Video: Oracle ACE Director Stewart Bryson on OBIEE, ODI, GoldenGate In this interview Stewart talks about how OBIEE, ODI, GoldenGate and other technologies fit into his Kscope 2014 sessions, and about the sessions he plans to attend. Friday Funny from OTN Architect Community Manager Bob Rhubart:Even if you're not a person of a certain age, you need read A journey into my colon -- and yours, humorist Dave Barry's wildly funny 2008 account of his colonoscopy. Because one day you will be a person of certain age... Get involved in community conversations on the following OTN channels... OTN TechBlog The Java Source Blog The OTN Garage Blog The OTN ArchBeat Blog @oracleotn @java @OTN_Garage @OTNArchBeat @OracleDBDev OTN I Love Java OTN Garage OTN ArchBeat Oracle DB Dev OTN Java OTN ArchBeat

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• Very Cool &ndash; Miami 311 System for tracking citizen service requests (Windows Azure, Silverlight

  - by Jim Duffy

  Having grown up in South Florida this short, but very enlightening, video explaining how the City of Miami has implemented a 311 citizen service request system using Windows Azure, Silverlight and Bing Maps definitely caught my attention. Miami311 The Miami311 System is a Windows Azure/Silverlight-based solution which enables City of Miami citizens report and track issues reported to city management. The system uses Bing Maps to plot the location and relevant information about each issue reported. Citizens now have the ability to easily see the status of the issue without having to call the city office. What I found interesting were a couple of benefits that a metropolitan area such as Miami can take advantage of in Windows Azure cloud-based solution. For the city of Miami, both benefits center around the weather. Of course the threat of a hurricane is a real issue in South Florida and what better way to make sure your site stays up during a hurricane then to have the site hosted far away from the eye of the storm. Using a Windows Azure cloud-based architecture the City of Miami is able to host the application within the Microsoft data centers safely away from any hurricane passing through South Florida. The second benefit is the inherent scalability of a Windows Azure based solution. During a severe weather event like thunderstorms or even worse, a hurricane, downed trees and power lines are a commonly reported problem. Being able to quickly scale up the computing resources required to handle the spike in citizens reporting these types of problems on the site is a huge benefit. Once the weather event has passed and downed tree reports begin to subside they can quickly reverse the process and scale the system back down to pre-storm levels. It’s kind of day-to-day kind of stuff but very cool stuff nonetheless. Have a day. :-|

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• How should I make progress further as a programmer?

  - by mushfiq

  Hello, I have just left my college after doing graduation in computer engineering,during my college life I tried to do some freelancing in local market.I succeeded in the last year and earned some small amounts based on joomla,wordpress and visual basic based job.I had some small projects on php,mysql also. After finishing my undergrad life,I sat for an written test for post of python programmer and luckily I got the job and is working there(Its a small software firm do most of the task in python).Day by day I have gained some experience with core python. Meanwhile an USA based web service firm called me for the interview and after finishing three steps(oral+mini coding project+final oral)they selected me(i was wondered!).And I am going to join their with in few days.There I have to work in python(based on Django framework,I know only basic of this framework). My problem is when I started to work with python simultaneously I worked in Odesk as a wordpress,joomla,drupal,php developer. Now a days I am feeling that I am getting "Jack of all trades master of none". My current situation is i am familiar with several popular web technologies but not an expert.I want to make myself skilled. How should I organize myself to be a skilled web programmer?

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• Raspberry Pi and Java SE: A Platform for the Masses

  - by Jim Connors

  One of the more exciting developments in the embedded systems world has been the announcement and availability of the Raspberry Pi, a very capable computer that is no bigger than a credit card.  At $35 US, initial demand for the device was so significant, that very long back orders quickly ensued. After months of patiently waiting, mine finally arrived.  Those initial growing pains appear to have been fixed, so availability now should be much more reasonable. At a very high level, here are some of the important specs: Broadcom BCM2835 System on a chip (SoC) ARM1176JZFS, with floating point, running at 700MHz Videocore 4 GPU capable of BluRay quality playback 256Mb RAM 2 USB ports and Ethernet Boots from SD card Linux distributions (e.g. Debian) available So what's taking place taking place with respect to the Java platform and Raspberry Pi? A Java SE Embedded binary suitable for the Raspberry Pi is available for download (Arm v6/7) here.  Note, this is based on the armel architecture, a variety of Arm designed to support floating point through a compatibility library that operates on more platforms, but can hamper performance.  In order to use this Java SE binary, select the available Debian distribution for your Raspberry Pi. The more recent Raspbian distribution is based on the armhf (hard float) architecture, which provides for more efficient hardware-based floating point operations.  However armhf is not binary compatible with armel.  As of the writing of this blog, Java SE Embedded binaries are not yet publicly available for the armhf-based Raspbian distro, but as mentioned in Henrik Stahl's blog, an armhf release is in the works. As demonstrated at the just-completed JavaOne 2012 San Francisco event, the graphics processing unit inside the Raspberry Pi is very capable indeed, and makes for an excellent candidate for JavaFX.  As such, plans also call for a Pi-optimized version of JavaFX in a future release too. A thriving community around the Raspberry Pi has developed at light speed, and as evidenced by the packed attendance at Pi-specific sessions at Java One 2012, the interest in Java for this platform is following suit. So stay tuned for more developments...

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• Restoring MSDB

  - by David-Betteridge

  We recently performed a disaster recovery exercise which included the restoration of the MSDB database onto our DR server.  I did a quick google to see if there were any special considerations and found the following MS article.  Considerations for Restoring the model and msdb Databases (http://msdn.microsoft.com/en-us/library/ms190749(v=sql.105).aspx).   It said both the original and replacement servers must be on the same version,  I double-checked and in my case they are both SQL Server 2008 R2 SP1 (10.50.2500).. So I went ahead and stopped SQL Server agent, restored the database and restarted the agent.  Checked the jobs and they were all there, everything looked great, and was until the server was rebooted a few days later.Then the syspolicy_purge_history job started failing on the 3rd step with the error message “Unable to start execution of step 3 (reason: The PowerShell subsystem failed to load [see the SQLAGENT.OUT file for details]; The job has been suspended). The step failed.”   A bit more googling pointed me to the msdb.dbo.syssubsystems table SELECT * FROM msdb.dbo.syssubsystems WHERE start_entry_point ='PowerShellStart'   And in particular the value for the subsystem_dll. It still had the path to the SQLPOWERSHELLSS.DLL but on the old server. The DR instance has a different name to the live instance and so the paths are different.   This was quickly fixed with the following SQL Use msdb; GO sp_configure 'allow updates', 1 ; RECONFIGURE WITH OVERRIDE ; GO UPDATE msdb.dbo.syssubsystems SET subsystem_dll='C:\Program Files\Microsoft SQL Server\MSSQL10_50.DR\MSSQL\binn\SQLPOWERSHELLSS.DLL' WHERE start_entry_point ='PowerShellStart'; GO sp_configure 'allow updates', 0; RECONFIGURE WITH OVERRIDE ; GO Stopped and started SQL Server agent and now the job completes.   I then wondered if anything else might be broken, SELECT subsystem_dll FROM msdb.dbo.syssubsystems Shows a further 10 wrong paths – fortunately for parts of SQL (replication, SSIS etc) we aren’t using! Lessons Learnt 1.       DR exercises are a good thing! 2.       Keep the Live and DR environments as similar as possible.    

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• Expanding existing DVCS Wiki

  - by A Lion

  A portion of my job is to maintain technical documentation for a rapidly expanding manufacturing company. Because it is only a portion of my job and the company's product line is expanding so quickly, I can't stay on top of the documentation. As a result, I've been yearning for an information management system with a handful of specific features. I've found many products that have a subset, but none that have all the features I'm looking for. I'm at the point of picking an existing product and expanding it to cover my desired feature set, however, this will be a pet project and I will be learning the underlying language as I go. So, the main question is which existing product will be the easiest to expand to cover the full feature set and has a relatively easy to learn language? Alternatively, have I missed another existing program that will cover the feature set or should be in my list of "close, but not quite there"? Feature Set web interface based on a distributed version control system (e.g., git) easy to edit by logged in novices (e.g. wiki, multimarkdown) outputs in more traditional formats (e.g., doc, odt, pdf) edits held in queue until editor/engineer/manager approves them (e.g., MS Word editing) [this is the really big elephant in list - suggestions on where to start appreciated] edits held in queue specifically for engineer approval [extra limb of the elephant in the list] well-supported in the open source community Closest, but not quite there ikiwiki - http://ikiwiki.info (php) lots of awesome functionality and extensions, including easy to edit and based on DVCS lacks a review/forward for review queue appears to be well-supported within the OSS community gitit - http://gitit.net/ (haskell) easy to edit and based on DVCS lots of outputs in traditional formats a great web-based gui diff interface lacks a review/forward for review queue appears to be primarily maintained by one individual

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• How do I monitor IIS7 output caching?

  - by foosnazzy

  I have dynamic content that I've configured output caching upon. Based on my tests it doesn't seem like IIS is seeing the content as cache-worthy. How can I monitor what IIS is doing? It appears as though PerfMon has some counters I'm interested in, but I'm not sure which ones to look at. If my content is not querystring or form parameter based, but URI based will my content not be deemed cache-worthy?

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• Run an SSIS Package Under a Different Account

  In this article, learn how to use the SQL Server agent proxy to run an SSIS Package under whatever account you choose.

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• Googlebot can't access my site when crawling from rootdomain

  - by PéCé

  I can't explain why I get this message for my rootdomain result in Google : trocmalin.com/ A description for this result is not available because of this site's robots.txt – learn more. Here is my site specifics : vide-greniers.trocmalin.com is the site address www.trocmalin.com redirects (301) to vide-greniers.trocmalin.com trocmalin.com redirects (301) to vide-greniers.trocmalin.com too... User-agent: * Disallow: /orga/ User-agent: * Disallow: /sitemap-update Google results for vide-greniers.trocmalin.com are well rendered, as well as sub pages allowed for bots. But the result for my rootdomain (trocmalin.com) gives this message... Can you help me ?

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• Multiple Java EE Agents on Single Managed Server

  - by tina.wang

  A default JEE agent is created when you create domain, which is named as OracleDIAgent. 1. In Studio, duplicate the agent, change its name to genAgent, change the web application context to genagent. 2: Go to datasource of genAgent, drop all datasources.3: Generate server template. put the jar file under odi\common\templates\wls 4: Deploy this template by update the existing domain. Bring up the config.cmd, choose update existing domain. 5: Update the domain using the template that just generated. Go through the Configuration wizard. (I did not modify anything or configure anything here). 6: The wizard will give information says the deployment was successful. 7: Bring up the admin server and ODI_server1. 

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• After 12.10, no GUI can authenticate for administration, such as Software Center

  - by Mike Crowe

  I upgraded to 12.10, and now I can't use Software Center or Network Administration. It keeps giving me an authentication errors. When I check /var/log/auth.log, I see: Oct 31 21:10:45 mike polkit-agent-helper-1[4665]: pam_unix(polkit-1:auth): authentication failure; logname= uid=1000 euid=0 tty= ruser=root rhost= user=root Oct 31 21:10:51 mike polkit-agent-helper-1[4667]: pam_unix(polkit-1:auth): authentication failure; logname= uid=1000 euid=0 tty= ruser=root rhost= user=root I found a post which said to change my password, which I've done (both through the Ubuntu settings GUI tool, and through recovery mode. No avail. Any suggestions? TIA M

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