Search Results

Search found 63197 results on 2528 pages for 'every answer gets a point'.

Page 174/2528 | < Previous Page | 170 171 172 173 174 175 176 177 178 179 180 181  | Next Page >

  • Is this an acceptable approach to undo/redo in Python?

    - by Codemonkey
    I'm making an application (wxPython) to process some data from Excel documents. I want the user to be able to undo and redo actions, even gigantic actions like processing the contents of 10 000 cells simultaneously. I Googled the topic, and all the solutions I could find involves a lot of black magic or is overly complicated. Here is how I imagine my simple undo/redo scheme. I write two classes - one called ActionStack and an abstract one called Action. Every "undoable" operation must be a subclass of Action and define the methods do and undo. The Action subclass is passed the instance of the "document", or data model, and is responsible for committing the operation and remembering how to undo the change. Now, every document is associated with an instance of the ActionStack. The ActionStack maintains a stack of actions (surprise!). Every time actions are undone and new actions are performed, all undone actions are removed for ever. The ActionStack will also automatically remove the oldest Action when the stack reaches the configurable maximum amount. I imagine the workflow would produce code looking something like this: class TableDocument(object): def __init__(self, table): self.table = table self.action_stack = ActionStack(history_limit=50) # ... def delete_cells(self, cells): self.action_stack.push( DeleteAction(self, cells) ) def add_column(self, index, name=''): self.action_stack.push( AddColumnAction(self, index, name) ) # ... def undo(self, count=1): self.action_stack.undo(count) def redo(self, count=1): self.action_stack.redo(count) Given that none of the methods I've found are this simple, I thought I'd get the experts' opinion before I go ahead with this plan. More specifically, what I'm wondering about is - are there any glaring holes in this plan that I'm not seeing?

    Read the article

  • how to find available wireless networks

    - by Quinn
    I'm using an HP Pavilion dv6000 I've looked at other answers similar to this question how ever when I look at my network symbol it doesn't say anything that the answer below says "Make sure that your wifi hardware switch is on or not. It is either F2 or F12 or near to it. Once the switch is enabled, there is a small fan-like applet on the top panel (Gnome Network Manager), fourth from the right. Click on it and if there is no tick mark on the option 'Enable Wireless', enable it. Wait till your wifi connection name appears." it how says 'Enable Networking' my wi-fi switch is on and I've tried using terminal to kill the applet as another answer suggests trying. Does anyone have any other ideas that might help? Just in case anybodies curious as to how I'm posting this I'm on my other ubuntu laptop that's running an older version.

    Read the article

  • How to get the correct battery status?

    - by GUI Junkie
    At this moment, ever since I installed Ubuntu on this machine, the battery status says: not present. Looking at this answer, however, I find that /proc/acpi/battery/BAT1/info (sometimes its /proc/acpi/battery/BAT0/info, use tab complete to help) has the following info: present: yes design capacity: 4400 mAh last full capacity: 4400 mAh battery technology: rechargeable design voltage: 11100 mV design capacity warning: 300 mAh design capacity low: 132 mAh cycle count: 0 capacity granularity 1: 32 mAh capacity granularity 2: 32 mAh model number: BAT1 serial number: 11 battery type: 11 OEM info: 11 In accordance to this answer, I've checked the /proc/acpi/battery/BAT1/state file: present: yes capacity state: ok charging state: charged present rate: unknown remaining capacity: unknown present voltage: 10000 mV The acpi -b command returns: Battery 0: Unknown, 0%, rate information unavailable Any suggestions on getting the battery info updated?

    Read the article

  • Why does my health bar disappear whenever my character takes amage?

    - by iQue
    Im making health bar for my game that looks like this: public void healthBar(Canvas canvas) { float healthScale = happy.getHP() / happy.getMaxHP(); Rect rect = new Rect(20, 20,(120 * (int)healthScale), 40); Paint paint = new Paint(); paint.setColor(Color.RED); canvas.drawRect(20, 20, 220 * healthScale, 40, paint) } this is called every time my game renders. When the game starts it's where I want it, but as soon as my character (happy) takes any damage, it dissapears. And I know that his hp only gets subtracted by 5 every time he gets hit. So this should not happen? example: @Startup: happy.getHP() == 100, happy.getMaxHP == 100. when damaged HP -=5, -> happy.getHP() == 95 -> healthscale == 0,95 -> 220 * 0,95 == new width for Rect(?)

    Read the article

  • Need to run a .sh as root on boot or login

    - by Graymayre
    Still new with linux and running ubuntu 12.10 I have a wireless stick (ae2500) which has known issues that has been partially solved using ndiswrapper. However, to use it I must run the same scripts every time I reboot, effectively uninstalling and reinstalling the driver. I made a .sh file to run every time to make it easy, but I must do the sudo login everytime. There are three solutions I am looking for and although not all are necessary to solve this particular problem, I would still like to know them all for learning purposes. run scripts or file.sh on boot (as well as other programs) run scripts or file.sh automatically with root privileges make the install permanent so as not to have to go through the process every time. Any additional information that can help me regarding this that I did not think to ask (including streamlining my commands), or general knowledge, would be greatly appreciated. Following are the contents of the file. I pretty much just made it as I would have entered it. cd ~/ndiswrapper-1.58rc1 sudo modprobe -rf ndiswrapper sudo rm /etc/modprobe.d/ndiswrapper.conf sudo rm -r /etc/ndiswrapper/* sudo depmod -a sudo make uninstall sudo make sudo make install sudo ndiswrapper -i bcmwlhigh5.inf ndiswrapper -l sudo modprobe ndiswrapper

    Read the article

  • Flashback Database

    - by Sebastian Solbach (DBA Community)
    Flashback Database bezeichnet die Funktionalität der Oracle Datenbank, die Datenbank zeitlich auf einen bestimmten Punkt, respektive eine bestimmte System Change Number (SCN) zurücksetzen zu können - vergleichbar mit einem Rückspulknopf eines Kassettenrekorders oder der Rücksetztaste eines CD-Players. Mag dieses Vorgehen bei Produktivsystemen eher selten Einsatz finden, da beim Rücksetzten alle Daten nach dem zurückgesetzten Zeitpunkt verloren wären (es sei denn man würde dieser vorher exportieren), gibt es gerade für Test- oder Standby Systeme viele Einsatzmöglichkeiten: Rücksetzten des Systems bei fehlgeschlagenen Applikations-Upgrade Alternatives Point in Time Recovery (PITR) mit anschließendem Roll Forward (besonders geeignet bei Standby Systemen) Testdatenbank mit definiertem, reproduzierbaren Ausgangspunkt (z.B. für Real Application Testing) Datenbank Upgrade Test Einige bestehende Datenbank Funktionalitäten verwenden Flashback Database implizit: Snapshot Standby Reinstanziierung der Standby (z.B. bei Fast Start Failover) Obwohl diese Funktionalität gerade für Standby Systeme und Testsysteme bestens geeignet ist, gibt es eine gewisse Zurückhaltung Flashback Database einzusetzen. Eine Ursache ist oft die Angst vor zusätzlicher Last, die das Schreiben der Flashback Logs erzeugt, sowie der zusätzlich benötigte Plattenplatz. Dabei ist die Last im Normalfall relativ gering (ca. 5%) und auch der zusätzlich benötigte Platz für die Flashback Logs lässt sich relativ genau bestimmen. Ebenfalls wird häufig nicht beachtet, dass es auch ohne das explizite Einschalten der Flashback Logs möglich ist, einen garantieren Rücksetzpunkt (Guaranteed Restore Point kurz GRP) festzulegen, und die Datenbank dann auf diesen Restore Point zurückzusetzen. Das Setzen eines garantierten Rücksetzpunktes funktioniert in 11gR2 im laufenden Betrieb. Wie dies genau funktioniert, welche Unterschiede es zum generellen Einschalten von Flashback Logs gibt, wie man Flashback Database monitoren kann und was es sonst noch zu berücksichtigen gibt, damit beschäftigt sich dieser Tipp.

    Read the article

  • What functionality should I use in OpenGL 2.0?

    - by Jeffrey
    Considering OpenGL 2.1, we all know that glBegin and glEnd are the devil. Should I use only VBO to render 3d primitives (I can't find VAO in that version, weren't there already?)? Should I still use the matrix stack (why not?)? Should I still use glFrustum? Can I take advantage of shaders in GLSL 1.20? Where can I find a tutorial for VBO in OpenGL 2.1 and the "correct" way of programming in it? Also how am I supposed to animate something. Like a cube moving around an object or a player moving in the scene (static vbo data + shader?)? Note: Take your time to answer this question, I'll accept an answer tomorrow.

    Read the article

  • Fedora Core 11 won't boot without a monitor

    - by feihtthief
    I have a P4 system that I installed Fedora 11 on. It will not boot without a monitor attached. The monitor can be off (not even have power plugged in), but must be attached. Without a monitor the hard disk thrashes around a bit like it's starting up services, but does not get to the point where I can ssh into the box. I have set the default runlevel to 3 and removed the rhgb entry from grub. Any suggestions welcome. Edit: I have already set the run-level to 3. The machine boots up fine with the monitor plugged in to the point where I can SSH into it. as soon as i unplug the monitor and reboot, it will not boot to that point.

    Read the article

  • with dash or not in domain [closed]

    - by menardmam
    Possible Duplicate: Is it better to put hyphens in a domain name ? I have to buy a domain it can be : somebigcompany.com or some-big-company.com I know, it's not a sample answer... but i like to know your point of view... the client what with no dash, i think for Google, and readability the dash is better... i have talk to a expert SEO that sait since panda update of the google algorithm it will be punish to have dash.. i don't believe it ! after your answer, i go to godaddy to buy it thanks in advance

    Read the article

  • Accessing SQL Server data from iOS apps

    - by RobertChipperfield
    Almost all mobile apps need access to external data to be valuable. With a huge amount of existing business data residing in Microsoft SQL Server databases, and an ever-increasing drive to make more and more available to mobile users, how do you marry the rather separate worlds of Microsoft's SQL Server and Apple's iOS devices? The classic answer: write a web service layer Look at any of the questions on this topic asked in Internet discussion forums, and you'll inevitably see the answer, "just write a web service and use that!". But what does this process gain? For a well-designed database with a solid security model, and business logic in the database, writing a custom web service on top of this just to access some of the data from a different platform seems inefficient and unnecessary. Desktop applications interact with the SQL Server directly - why should mobile apps be any different? The better answer: the iSql SDK Working along the lines of "if you do something more than once, make it shared," we set about coming up with a better solution for the general case. And so the iSql SDK was born: sitting between SQL Server and your iOS apps, it provides the simple API you're used to if you've been developing desktop apps using the Microsoft SQL Native Client. It turns out a web service remained a sensible idea: HTTP is much more suited to the Big Bad Internet than SQL Server's native TDS protocol, removing the need for complex configuration, firewall configuration, and the like. However, rather than writing a web service for every app that needs data access, we made the web service generic, serving only as a proxy between the SQL Server and a client library integrated into the iPhone or iPad app. This client library handles all the network communication, and provides a clean API. OSQL in 25 lines of code As an example of how to use the API, I put together a very simple app that allowed the user to enter one or more SQL statements, and displayed the results in a rather primitively formatted text field. The total amount of Objective-C code responsible for doing the work? About 25 lines. You can see this in action in the demo video. Beta out now - your chance to give us your suggestions! We've released the iSql SDK as a beta on the MobileFoo website: you're welcome to download a copy, have a play in your own apps, and let us know what we've missed using the Feedback button on the site. Software development should be fun and rewarding: no-one wants to spend their time writing boiler-plate code over and over again, so stop writing the same web service code, and start doing exciting things in the new world of mobile data!

    Read the article

  • apache, shibboleth, load balancing aliase, ssl

    - by Nikolaidis Fotis
    Good morning folks Could you give me a bit of help with the following problem ? I have a dns load balancing mechanism and an alias (hostAlias) which may point to host01, or host02 I want to configure apache and shibboleth to work with that alias. What happens is ... User types : https://hostAlias (it points to host01) apache host01 : redirect to shibboleth shibboleth host01 : redirect to **https://hostAlias.cern.ch/Shibboleth.sso/ADFS** Now, there are two cases. Either this time hostAlias will point again to host01 , or it will point to host02. If it points to host02, host01 will not get the anwser and the authentication fails. Also, about ssl certificates, I guess that each host will need its own certificate. right ? Should I need a certificate with DNS aliases ? Thanks in advance !

    Read the article

  • Reasons why crontab does not work

    - by Adam Matan
    Many a time and oft, crontab scripts are not executed as expected. There are numerous reasons for that, for example: wrong crontab notation, permissions, environment variables and many more. This community wiki aims to aggregate the top reasons for crontab scripts not being executed as expected. Write each reason in a separate answer. Please include one reason per answer - details about why it's not executed - and fix(es) for that one reason. Please write only cron-specific issues, e.g. commands that execute as expected from the shell but execute erroneously by cron.

    Read the article

  • Where to start building a BaaS

    - by Wesley
    I'm building a Cloud Platform, and the next phase of design involves building an extensible BaaS back end. (see http://youtu.be/lNi-05-PyEw) The reason I think we can attempt this, is there are dozens of these kinds of extensible back end data proxy's popping up almost daily at this point, which tells me the enabling technology is there to build one from scratch in a few months. I'd like to start in the right area: What kind of Dev background should I look for? What kind of tech stack should I build on? What kind of costs can I expect in terms of man-hours, etc... I know there isn't one right answer here, but I think this is the right sub to post this in, and credit will go towards to most constructive answer.

    Read the article

  • Getting "Unable to find a medium containing a live file system" when installing 10.10

    - by Krastin Konstantinov
    I got this error while trying to install ubuntu 10.10 from a bootable USB stick on to Sony Vaio P series laptop. The disk boots into the language and installation type screen. After that it goes through the splash and pulls up this error: BusyBox v1.13.3 (Ubuntu 1:1.13.3-ubuntu11) built in shell (ash) Enter 'help' for a list of built-in commands. (initramfs) Unable to find a medium containing a live file system After getting this error the installation fails to start. I have used the same USB stick on some other laptops and the installation started as usual. Any help will be appreciated. My installation is i386 and my machine is Vaio P VGN-P610. I've tried every possible thing: Bios: [enable boot external] Boot order: [external] [hard drive] [network boot] Tried 2 different USB drives Tried 2 different external CD drives Tried 6 different downloads of both the desktop and netbook remix. All downloads were checked with MD5SUM. Ubuntu Desktop 9.10 installs properly in every version and from every source. Getting reaaaally frustrated.

    Read the article

  • Custom Title Not Used on SERP [duplicate]

    - by rahstame
    This question already has an answer here: Title tag different from title appearing in Google? 1 answer I am using Wordpress Yoast plugin, and this is not the first time that I used it. I have used it in four of my sites. Problem: Google is not using my custom defined title on my homepage. The website is aboveinfranet[dot]com. If I search "above infranet solutions inc" If you open the site, it will show you the right title that I wanted to achieve.

    Read the article

  • Fastest way to set up a JSON server on my local machine [closed]

    - by Mohsen
    I am a front-end developer. For many experiements I do I need to have a server that talks JSON with my client side app. Normally that server is a simple server that response to my POSTs and GETs. For example I need to setup a server that saves, modifies and read data from a "library" database like this: POST /books create a book GET /book/:id gets a book and so on... What is the fastest to set up and easiest technology stack for database and server in this case? I am open to use Ruby, Nodejs and anything that do the job fast and easy. Is there any framework (on any language) that do stuff like this for me?

    Read the article

  • Implementation of a Rules Engine in Your Business Applicaitons

    - by enonu
    I'm for an experience driven answer from a few software engineers who have implemented a rules engine in their internal business applications. How has it affected your business in the following ways: Ability to launch and iterate over business driven logic Ability to have "business users" perform the actual modification of those rules rather than developers. Ability to comprehend the business rules in general. Quality of the software releases. More or less bugs from the end-user's POV? Speed of the applications. If you had to do it all over again, what would you do differently? Lastly, I'm looking for a qualification of your answer w/ respect to the architecture. Would you do the same thing if you were deploying to a 1-machine setup vs. your architecture vs. a multi-tier cloud-based distributed architecture using 1000s of machines? How would it be different? Thanks!

    Read the article

  • Wireless Very slow with 13.10 and BCM4313

    - by RyanCheu
    I have a laptop with the BCM4313, and it was working perfectly in Ubuntu 13.04, but I recently upgraded to 13.10 and now my wireless performance is horrible. Initially it didn't work at all, but I removed the wl driver and use the brcmsmac driver instead. Now when I boot up it works at the start, but gets progressively slower. My Android device is reporting 10Mbps down/20Mbps up, but my laptop only gets 1up/down. Does anyone know a solution? I really need my wireless to work, is my best option to just reinstall on 13.04? Thanks!

    Read the article

  • Can't boot Ubuntu 12.10 graphics problem

    - by Frantumn
    I can't boot since installing Ubuntu 12.10 When I try to run Ubuntu My computer never gets to the Ubuntu screen with the loading dots. I tried to run in recovery mode with safe graphics (failsafex) When I do this a message pops up saying "the system is running in low graphics mode", If I click okay I am asked what would I like to do and am given four options. I tried running low graphics for one session and then a message appears with a progress bar and says standby one minute while the display restarts. The progress bar never moves and if I click okay the whole process just restarts. I Don't know what to do from here I can't get into the OS. I'm not sure whether the problem is related to compatibility with my laptop monitor or my graphic card nvidia360m I had to install using a safe graphics mode. To learn about how I installed see this link. This link also has information on my computer hardware. Can't install Ubuntu since 10.10 ----UPDATE--- I was able to get into a desktop environment By installing Nvidia-current however it is messy. I have a screen and I am able to see my desktop however there is no unity bar and none of the keyboard controls work. I can right click and create a folder on the desktop and then I can see inside that folder in a traditional browser window. There is still no top menu or unity bar. When I boot normally I don't get into the desktop environment and I get this message in tty 'GPU lockup switching to software FBCON' Okay, I've played around with tips the pages from comments. I've been able to consistantly get into a safemode desktop environment using the xorg & nouveau drivers. I've tried switching between the 5 different options in the Additional Drivers tab in Software Sources. The nVidia (proprietary, tested) driver gets beyond the GPU lockup on a normal boot and actually gets into a Desktop. The issue is then that there is no Unity bar, or top screen menu bar and the resolution is very low. I've tried switching to the (prop, tested) driver and then reinstalling Unity and Ubuntu-Desktop but that didn't work either.

    Read the article

  • CSC folder data access AND roaming profiles issues (Vista with Server 2003, then 2008)

    - by Alex Jones
    I'm a junior sysadmin for an IT contractor that helps small, local government agencies, like little towns and the like. One of our clients, a public library with ~ 50 staff users, was recently migrated from Server 2003 Standard to Server 2008 R2 Standard in a very short timeframe; our senior employee, the only network engineer, had suddenly put in his two weeks notice, so management pushed him to do this project before quitting. A bit hasty on management's part? Perhaps. Could we do anything about that? Nope. Do I have to fix this all by myself? Pretty much. The network is set up like this: a) 50ish staff workstations, all running Vista Business SP2. All staff use MS Outlook, which uses RPC-over-HTTPS ("Outlook Anywhere") for cached Exchange access to an offsite location. b) One new (virtualized) Server 2008 R2 Standard instance, running atop a Server 2008 R2 host via Hyper-V. The VM is the domain's DC, and also the site's one and only file server. Let's call that VM "NEWBOX". c) One old physical Server 2003 Standard server, running the same roles. Let's call it "OLDBOX". It's still on the network and accessible, but it's been demoted, and its shares have been disabled. No data has been deleted. c) Gigabit Ethernet everywhere. The organization's only has one domain, and it did not change during the migration. d) Most users were set up for a combo of redirected folders + offline files, but some older employees who had been with the organization a long time are still on roaming profiles. To sum up: the servers in question handle user accounts and files, nothing else (eg, no TS, no mail, no IIS, etc.) I have two major problems I'm hoping you can help me with: 1) Even though all domain users have had their redirected folders moved to the new server, and loggin in to their workstations and testing confirms that the Documents/Music/Whatever folders point to the new paths, it appears some users (not laptops or anything either!) had been working offline from OLDBOX for a long time, and nobody realized it. Here's the ugly implication: a bunch of their data now lives only in their CSC folders, because they can't access the share on OLDBOX and sync with it finally. How do I get this data out of those CSC folders, and onto NEWBOX? 2) What's the best way to migrate roaming profile users to non-roaming ones, without losing vital data like documents, any lingering PSTs, etc? Things I've thought about trying: For problem 1: a) Reenable the documents share on OLDBOX, force an Offline Files sync for ALL domain users, then copy OLDBOX's share's data to the equivalent share on NEWBOX. Reinitialize the Offline Files cache for every user. With this: How do I safely force a domain-wide Offline Files sync? Could I lose data by reenabling the share on OLDBOX and forcing the sync? Afterwards, how can I reinitialize the Offline Files cache for every user, without doing it manually, workstation by workstation? b) Determine which users have unsynced changes to OLDBOX (again, how?), search each user's CSC folder domain-wide via workstation admin shares, and grab the unsynched data. Reinitialize the Offline Files cache for every user. With this: How can I detect which users have unsynched changes with a script? How can I search each user's CSC folder, when the ownership and permissions set for CSC folders are so restrictive? Again, afterwards, how can I reinitialize the Offline Files cache for every user, without doing it manually, workstation by workstation? c) Manually visit each workstation, copy the contents of the CSC folder, and manually copy that data onto NEWBOX. Reinitialize the Offline Files cache for every user. With this: Again, how do I 'break into' the CSC folder and get to its data? As an experiment, I took one workstation's HD offsite, imaged it for safety, and then tried the following with one of our shop PCs, after attaching the drive: grant myself full control of the folder (failed), grant myself ownership of the folder (failed), run chkdsk on the whole drive to make sure nothing's messed up (all OK), try to take full control of the entire drive (failed), try to take ownership of the entire drive (failed) MS KB articles and Googling around suggests there's a utility called CSCCMD that's meant for this exact scenario...but it looks like it's available for XP, not Vista, no? Again, afterwards, how can I reinitialize the Offline Files cache for every user, without doing it manually, workstation by workstation? For problem 2: a) Figure out which users are on roaming profiles, and where their profiles 'live' on the server. Create new folders for them in the redirected folders repository, migrate existing data, and disable the roaming. With this: Finding out who's roaming isn't hard. But what's the best way to disable the roaming itself? In AD Users and Computers, or on each user's workstation? Doing it centrally on the server seems more efficient; that said, all of the KB research I've done turns up articles on how to go from local to roaming, not the other way around, so I don't have good documentation on this. In closing: we have good backups of NEWBOX and OLDBOX, but not of the workstations themselves, so anything drastic on the client side would need imaging and testing for safety. Thanks for reading along this far! Hopefully you can help me dig us out of this mess.

    Read the article

  • Cannot authenticate without a password

    - by user70267
    This question has been asked hundreds of times before, but I did not see any relevant answer so I will repost. Sorry if there is any helpful answer, please don't vote down but please link to the question(s) with such answers. The problem can be reproduced as follows: When I remove the password of an administrator account, "Log In without Password", I cannot use that account to authenticate. When I do something that requires authentication, I cannot use an admin without a password to authenticate. If I leave the password box blank without a password while choosing a non-password admin, authentication fails (in terminal or in GUI). How to fix this problem?

    Read the article

  • Tip: Keeping the ADF Mobile PDF Guide up to date

    - by Chris Muir
    This is a little tip for customers using Oracle's ADF Mobile. If you're like me, it's possible you don't rely on the online HTML version of the Mobile Developer's Guide for ADF, but rather download a PDF version of the file to use locally (look to the "PDF" link to the top right of the guide).  For me the convenience of the PDF is it's faster, I can search the whole document easily, I can split read the document across two pages on my home monitor, if I lose my internet connection the document is still available, and it's easy to read on my iPad (especially on long haul flights to the US across the Pacific where there is no internet connection!). The trigger point for me to download the Oracle PDF documentation has always been on a new point release of JDeveloper.  However in the case of ADF Mobile, as an extension to JDeveloper it is releasing at a much faster and independent schedule to JDeveloper and this includes updates to the documentation. As such the 11.1.2.4.0 ADF Mobile PDF guide you have locally might be out of date and you should take the opportunity to download the latest version.  This is also particularly important for ADF Mobile as not only are many new features being added for each release and included in the new documentation, but the guide is under rapid improvement to clarify much of what has been written to date.  Our documentation teams are super responsive to suggestions on how to improve the guides and this often shows per point release. How do you tell you've the latest guide? Look to the document part number which right now is "E24475-03".  This is a unique ID per release for the document, the first part being the document number, and the part after the dash the revision number.  If the website document number has a higher revision number, time to download a new up to date PDF. One last thing to share, you can follow the ADF Mobile guide document manager Brian Duffield on Twitter to keep abreast of updates. Image courtesy of Stuart Miles / FreeDigitalPhotos.net

    Read the article

  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

    Read the article

< Previous Page | 170 171 172 173 174 175 176 177 178 179 180 181  | Next Page >