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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• Will restarting the W3SVC Web Publishing Service, also restart the app pool in IIS?

  - by Mark Rogers

  Background: I'm trying to stop and start IIS on a windows 7 build box, in order to run acceptance tests. But from what I have read, most of the remote web management features have been disabled by Microsoft in a retarted attempt to sell more Windows Server 2008 licenses. Still for some reason they didn't disable the least user-friendly ways of controlling IIS remotely, but they are all a total pain. What I can do easily is remotely stop and start the WWW service from a msbuild task. But I want to be sure that this also restarts the app pool, so that when I copy in new web files the web server there will be serving the most recent version of the website. Question: If I restart the W3SVC windows service, will that also restart the app pool?

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• How to copy/paste LARGE amounts of text in Windows

  - by Johnson

  I am not sure if this is more suited for Superuser or Stackoverflow, but here goes... A little bit of background: I'm learning SQL and was trying to make a very large table which I could use for optimization tests. Something generic with random values. I created a little Java program to do just that, and was able to put out a text file with 100,000 lines, each line being an SQL INSERT statement for a new random record. However, with anything much bigger than 100,000 lines, I had problems either opening/using the text file in any text editor, or copying/pasting the text to the windows clipboard and then into SQL Developer so I could execute it as a script. I'm probably overlooking something really obvious, or doing something really stupid. There has got to be a better way to do this, but I couldn't find anything through Google or Stackoverflow or Superuser. Thanks!

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• ZFS, dedupe and PST files

  - by Unreason

  I am interested to know what would be expected maximum dedupe ratio for a set of PST files. I have ~40G of pst files from ~15 usres with high level of duplication of attachments. I am running tests to see if I can have significant space savings if I store the data on ZFS with dedupe. For this purpose I have installed a test setup of Nexenta, but was wondering if someone here had already done this and what level of deduplication I might expect (or in another words how sensitive are pst files to block alignment and what are the parameters that can influence the ratio?). Initial test show very low dedupe ratio and I did find explanation that block level dedupe would not be efficient here and that byte level dedupe would be much better (and that it should be performed by application that is aware of internal organization), so I am just double checking here if someone have some more input. Otherwise I will probably be converting PST files to IMAP.

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• Rsync : execute permission required

  - by user651488

  I'm using rsync between two servers to transfer files. The problem is some files are not transferred. I get this error : rsync: readlink "/var/www/index.html" failed: Permission denied (13) So I check permissions on the server and after make tests, I notice a file is transferred only if it has these permissions : R-W ! If the file have these permissions : R--, Rsync can't download it !? Command: /usr/bin/rsync -avzr -e "/usr/bin/ssh -i /home/replication/thishost-rsync-key" [email protected]:/var/www/index.html ./ Is it a bug with Rsync ? I find any information about this problem. Thanks for your help Debian Etch 2.6.30 Rsync 2.6.9 protocol version 29

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• Exchange 2007 mailbox reassignment

  - by John Virgolino

  I am trying to move a mailbox from one user account to another within a single AD domain. We are using Exchange 2007. I have followed these steps: Disable the account From "Disconnected Mailbox" container, connect to the new account I get a success message When I try to login to OWA using the new user account, I get this message: Outlook Web Access could not connect to Microsoft Exchange. If the problem continues, contact technical support for your organization. Request Url: https://mail.somedomain.com:443/owa/default.aspx User host address: 1.2.3.4 Exception Exception type: Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException Exception message: Cannot open mailbox /o=cgsexchangeorganization/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=someuser. NOTE: I changed some identifying information for security purposes. I have tried multiple times and get to the same place. When I login to OWA with old account, I get an error that the mailbox cannot be found, which makes total sense. Does anybody have any ideas on this? Thanks!

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• Open source report framework

  - by Tiax

  I'm looking for a open source report framework for statistics. A more detailed explanation is: We have a number of tests running on different servers collecting data (for example, login time) every 5min. What we need is a framework that collects this data (or exposes web services for us to push the data into the framework) and presents it in form of graphs and so on. Does anyone know of a framework that's easy to use out of the box but has the power to grow? If you know what I mean. Thanks in advance!

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• linux ftp server with virtual users

  - by kjertil

  i know there are already similar questions for this matter but the answers doesn't really make much sense to anyone who is not really technically comfortable in Linux. I've already tried articles like these for example: http://howto.gumph.org/content/setup-virtual-users-and-directories-in-vsftpd/ with the result of accidently breaking the whole system. The problem is that, while there are several technical possibilities to set up virtual users with a FTP server, it is not as easy as managing for instance a Filezilla server on Windows. I've seen some Web based GUI's but most of them seems to be out of date. The different flavours of Linux and the large amount of different popular FTP servers also seems to make the matter more complicated. I guess my question is, is there a way, to set up virtual FTP users on Linux without the hastle of having to manually edit PAM, MYSQL and config files?

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• What hardware factors may be considered bottlenecks on a Hyper-V virtual server during load testing?

  - by sean

  Our organization is load testing our application using virtual servers via Hyper-V to see what the user load can be using fair equipment on a single box setup. The developer group questioned the validity of the tests given the normal use of the box by the other virtual machines. IT admins answered that it is an acceptable platform to load test on because it has its own CPUs, memory and disks allocated. Is their answer mostly correct? What hardware factors may be considered bottle necks given the other virtual machines when testing our application? For example, would bus speed be a concern or network IO? The application consists of a windows service written using the 4.0 .NET Framework and SQL Server 2008 R2.

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• Downloads speed starts ok but after a few seconds they go down to 10kbps?

  - by peterg

  Since yesterday any file I try to download from any host start downloading ok (at 1mbps) but after a few seconds the speed start to decrease down to 10kbps. I use a mobile modem (huawei) and I connect to a wcdma network. What could be happening? I use kaspersky, and I checked the Network Monitor and I don't see any weird process using bandwidth. What other tests can I run? Recommend me some app to monitor the traffic to see if I have some malware or see where my bandwidth goes.

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• Audio input problem in Ubuntu 9.10

  - by Andrea Ambu

  My audio input is a mix of my mic output and my sound card output. I'd like it to be just my mic output. I was able to do so in Ubuntu 9.04 but the interface is 9.10 is totally changed and I tried every my creativity was able to think. It's really annoying when talking to other people over the internet because they keep hearing their voice back. I'm not sure I explained it in clear way so I'll give you an example: What I do: I put an mp3 on play or a video on youtube then open a recorder and start to talk on my mic. What happens: both my voice and audio from mp3/youtube get reordered, even if I put headphones volume to 0 (via hardware). What I'd like to happen: Only my voice should be recorded. I'm sure I'm missing some technical term, but that's the problem and I'd like to solve it in Ubuntu 9.10, any idea?

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• How to reach a Global Scope IPv6 host?

  - by Vaibhav Bajpai

  I have setup DNS64+NAT64 on a machine with 2 interfaces: eth0: public IPv4 address (connected to outside world) eth1: global scope IPv6 address: 2001::/64 I can successfully use ping6 google.com on this machine. Now I want to connect my MacBook to this machine by making it an IPv6-only client and perform some tests, but I do not have an IPv6 address assigned on this MacBook. I'm wondering, how should I manually assign one so as to route all my IPv6 traffic (I will disable IPv4 on my MacBook) to this machine, which will be picked up by DNS64+NAT64 to be converted to IPv4 requests and sent to the outside world?

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• further troubleshooting on a p8z77 motherboard

  - by Journeyman Geek

  I just bought a brand now asus p8z77 motherboard with a intel 3770. Its currently not booting - the system powers up for half a second and then powers down, and the CPU error light shines. I've tried switching ram between slots, switching PSUs, updating the bios (which can be done sans processor or ram on this model). Power: The 8 pin power connector is definitely in place correctly, and I've tried swapping PSUs between a new seasonic m12, and a known good cheapie PSU Ram: Ram is in the recommended slot for single stick operation, and tried swapping between the two sticks of DDR3 I have. Processor: Its installed correctly as far as I can tell, no obvious bent pins on the motherboard. At this point I'm guessing I'll need to RMA something. Are there any 'definitive' tests I can try, short of swapping CPU and motherboard that would let me know it is the CPU? Can I actually trust the error light on the motherboard?

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• Can only connect to IIS site through localhost

  - by Rembrandt Q. Einstein

  I'm building a web service for my company's iPhone application, and everything's been working smoothly by running tests through localhost on the development machine. I'm now in the phase where I need to test connections from other computers within the network, and any connection other than localhost gives me a 404. My internal IP, 127.0.0.1, and computername all get 404 when connecting from any computer, either the one the site's hosted on or any others on the network. Telnet can get through to port 80, and I've temporarily disabled all firewalls on this machine (I do not have control over the external firewall, but I'm only testing connections within the network) Does anyone have a clue why this is happening? I was able to connect to the web service from other computers when hosted on a Mac via Apache, but because I'm now using a SQL Server connection I'm restricted to using IIS for Windows Authentication. Googling only provided answers related to firewalls, and mine is disabled note: I cannot use Anonymous Authentication, but even in testing that it did not affect the issue.

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• How to accelerate and notice failure of potentially faulty disks

  - by rainier

  Hey, I got a bunch of 'used' servers, whose disks should have been checked, but they have been shipped around the county in crate which can't help. I just had one disk go bad (despite being mirrored, currently trying to get more details). The server was fine for about a week before everything ground to a halt this afternoon. Is there any way 'accelerate' the failure of faulty disks, with the goal of bringing the disk to failure before we launch production services? Would doing lots of I/O with 'dd' or 'iozone' be a good way to test these potentially faulty disks? Any other tests/tools that would help recognized failures before they happen?

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• Primary monitor keeps reverting back to the laptop display

  - by Celeritas

  A Macbook Pro running VMware Fusion has a guest operating system of Windows 7. The user often connects an external monitor to the laptop through an HDMI cable. For the display settings "extend the desktop" is selected and I keep setting the primary monitor as the external one but for some annoying reason it keeps changing back. So after Windows starts the taskbar and icons are on the laptop screen which we don't want. I know how to change it but it keeps changing back (and the computer user is non-technical).

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• How can I restore my "Unknown" partition type, back to NTFS?

  - by Alan

  Lately I've been having trouble restoring my PC after uninstalling GRUB, and an Ubuntu install from it. Usually I don't encounter any problems when doing this, but this time is different. My Windows XP (NTFS) partition is listed as "Other" in Partition Magic, and "Unknown" in GParted rather than "NTFS". How can I gain access to Windows partition once again? I am more than willing to provide any information, and run any tests necessary to produce said information in order to find out what's going on here. My apologies if this is the wrong place to ask such a question. I have heard nothing but good about Superuser, and decided to give it a shot. Thanks!

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• What applications is NTFS preferable for? [closed]

  - by javano

  When building a new server I prefer to deploy Linux as my OS of choice. This gives me the luxury of being able to choose from various file systems (amongst other aspects), and I will choose a different FS for different servers, depending on what they will be used for. With Windows OS variants you can only use NTFS. Have any benchmarks or tests been performed that have shown NTFS to be a preferable choice for a given scenario or application (apart from just "running Windows" because it has to be on NTFS). To clarify what I mean; I might use filesystem X for large transactional storage volumes, but filesystem Y for front end web app servers. If I had a multi-platform application to deploy that (let's pretend) was available on Mac/Win/Lin, is there any type of application or scenario that would benefit from being on NTFS?

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• Windows XP - non-user input data filter message after installing wireless keyboard & mouse

  - by James

  After I installed MS wireless keyboard and mouse and associated software, I started getting this annoying message titled "Hardware installation" telling me the software I am trying to install did not pass the XP logo tests. The software is for "HID non-user input data filter" and I have two options Continue anyway or stop installation. Now, if I try to continue the installation fails, if stop installing another message pops up with a little mouse logo and the whole process repeats itself. after I am done with that message a third dialog appears. This is happening every time I boot up my PC (a desktop), I tried following an advice I found in some forum and download windows update for ID non-user input data filter, but that installation failed as well. The thing is, that both keyboard and mouse are working fine Is there anyway to get past these dialogs ?

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• Prevent Java application from accessing/monitoring/altering clipboard contents

  - by mcstrother

  I'm a student using a service that provides practice questions for standardized tests. The service requires that I access the questions by downloading and running a Java application. If I try to copy anything from any window of my computer (including applications unrelated to the question bank) while the application is running, the copied item is replaced with an obnoxious message asking me to not pirate their copyrighted material. I find this obnoxious, and I also really don't like the idea that any application can slurp up any and all potentially sensitive information that I happen to copy while it's running. Is there are a way to limit the privileges of this application to stop it from doing this? Thank you!

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• Did bittorrent sync take advantage of multiple peers

  - by NachoChip

  I am currently testing BT sync, and really like it. However, I cannot find much of the technical detail regarding to how it works. I wonder did anyone know that is the program take advantage of multiple peers connection? For example, if I have a File A(FA), which exist in Computer 1 (C1) and Computer 2 (C2). If I set up a sync from C1 and C2 to a folder in Computer 3 (C3), will I get a better sync up time because I can get FA from 2 sources at the same time (of course, assume I have enough downstream)?

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• Statsd, Graphite and graphs

  - by w00t

  I've setup Graphite and statsd and both are running well. I'm using the example-client.py from graphite/examples to measure load values and it's OK. I started doing tests with statsd and at first it seemed ok because it generated some graphs but now it doesn't look quite well. First, this is my storage-schema.conf: pattern = .* retentions = 10:2160,60:10080,600:262974 I'm using this command to send data to statsd: echo 'ssh.invalid_users:1|c'| nc -w 1 -u localhost 8126 it executes, I click Update Graph in the Graphite web interface, it generates a line, hit again Update and the line disappears. If I execute the previous command 5 times, the graph line will reach 2 and it will actually save it. Again running the same command two times, graph line reaches 2 and disappears. I can't find what I have misconfigured. The intended use is this: tail -n 0 -f /var/log/auth.log|grep --line-buffered "Invalid user" | while read line; do echo "ssh.invalid_users:1|c" | nc -w 1 -u localhost 8126; done

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• Suggestion of device WiFi range in it's spec. Possible?

  - by SeeR

  I have router Draytek Vigor 2100VG at home almost in the center of it. The farthest point at my home is my balcony, ~12m from it. I have constant wifi signal range problems with some of my devices, but not with others. Notebook Lenovo W510 - no problems Nokia Home Music - always on 10m - no problems Sony PS3 - always on 7m - no problems Sony tablet S - problems around 6m Sony PSP - problems around 8m Sony PS Vita - problems around 8m Nokia E63 - problems around 8m I'm curious why my Notebook don't have any problems even on the balcony? I guess it has better hardware or uses more power for transmission. This information is really important when you want to buy new device/computer, so my real question is: Can device wifi range can somehow be found/suggested from official hardware technical specification? If not Is there some web page with wifi range reviews?

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• cisco vpn client randomly disconnects with pfSense

  - by Andre

  My network has two gateways, one is a pfSense box that everyone uses. The other one is a TP-Link firewall essentially for tests. Some machines inside my network need to access a VPN through the Cisco VPN client. If one of those machines is using the pfSense box as the gateway, I experience random connection drops on the VPN. If I am using the TP-Link gateway that doesn't happen. I've tried changing the MTU in the pfSense box and that improved things a little bit but didn't really solve the problem. I also followed the guidelines for traffic shaping in pfSense and the connections still drop quite often. Ideas?

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• MSSQL, ASP.NET, IIS. SQL Server perfmon log question

  - by Datapimp23

  Hi, I'm testing a web application that runs on a hypervisor. The database server and the webserver are seperate vm's that run on the same hypervisor. We did some tests and the functions perform ok. I want you guys to look at a screenshot of a permon log of the sql 2005 server on the busiest moment. The webserver perfmon log looks fine and it's obvious that we have enough resources to present the page in a timely fashion. http://d.imagehost.org/view/0919/heavyload http://d.imagehost.org/0253/heavyloadz.jpg Zoomed out The striped blue line maxing out is the Processor que length (scale 100,0) The green line at around value 30 is Available MBytes (scale 0,01) The rest of the counters are visible on the screenshot. The sql server machine has no CPU limitations on the hypervisor resources and has 5 vcpu's and 5 GB RAM. Can someone help me to interpret this log. Thanks

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