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  • vi issue in SSH TTYs to Ubuntu 14.04.1 LTS

    - by Steve Campbell
    After upgrading my server to Ubuntu 14.04.1 LTS, I can no longer use the vi editor to edit anything in an SSH terminal (I access the server by launching ssh sessions from Cygwin running on Windows). The empty portions of the vi window fill with garbage. The workaround is to launch an xterm from the server back to my Cygwin/X display. Using vi from within the xterm works fine. Setting my TERM to vt100/vt220/xterm does not help.

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  • Chem eStandards 5.1 in Public Review

    - by michael.rowell
    The Open Applications Group has announced the opening of the 45 day public review period for Chem eStandards version 5.1. Interested parties have until 13 July to submit comments. There will be two webinars review sessions on 23 June and 24 June. The details of the webinars will be available soon. You can download the Chem eStandards review package. If you have any questions, contact Jim Wilson, the OAGi Chemical Council Architect.

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  • PrairieDevCon &ndash; Slide Decks

    - by Dylan Smith
    PrairieDevCon 2010 was an awesome time.  Learned a lot, and had some amazing conversations.  You guys even managed to convince me that NoSQL databases might actually be useful after all.   For those interested here’s my slide decks from my two sessions: Agile In Action Database Change Management With Visual Studio

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  • Google I/O 2010 - Integrate apps w/ Google Apps Marketplace

    Google I/O 2010 - Integrate apps w/ Google Apps Marketplace Google I/O 2010 - Integrating your app with the Google Apps Marketplace: Navigation, SSO, Data APIs and manifests Enterprise 201 Ryan Boyd, Steve Bazyl In this fast-paced, demo-focused session, you'll learn how to build, integrate, and sell a web app on the Google Apps Marketplace. We'll go end-to-end in 40 minutes with time left for Q&A. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 5 0 ratings Time: 59:45 More in Science & Technology

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  • Now available!: Windows Server AppFabric RC and BizTalk Server 2010 beta

    - by The Official Microsoft IIS Site
    Several weeks ago, I told you about our upcoming Application Infrastructure Virtual Launch event . Today, I am pleased to announce the availability of the Windows Server AppFabric Release Candidate (RC). To learn more, I recommend tuning into the keynote (and the many other sessions we have going on) today at the App Infrastructure Virtual Launch event! Here’s a brief overview of the announcements we’re making during the event this morning: First off, we’re officially launching Windows Server AppFabric...(read more)

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  • Winnipeg VS.NET 2010 Launch Event Rolls On&hellip;

    - by D'Arcy Lussier
    We’re into the afternoon sessions at the Winnipeg VS.NET launch event! After Steve Porter does his magic on “What’s New for Teams with VS.NET 2010” I’ll be tag-teaming with my colleague Jason Klassen on ASP.NET and VS.NET 2010. Popcorn and prizes are coming up! Miguel Carrasco from Anvil Digital speaking to the masses. Steve starting in on What’s New for Teams in VS.NET 2010.

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  • Speaking At The Chicago Code Camp

    - by Tim Murphy
    I just got news that my talk on Office Open XML has been accepted for the Chicago Code Camp.  I hear that they will be announcing the full schedule of sessions soon.  Be sure to register and join us.  As a bonus the guys from .NET Rocks will be there. http://www.chicagocodecamp.com del.icio.us Tags: .NET Rocks,Chicago Code Camp,Speaking,OOXML SDK 2.0,OOXML,Office Open XML,PSC Group

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  • London User Group Meetings this week (19th/20th May); 26th May-Agile Data Warehousing; 17th June-Kim

    - by tonyrogerson
    Got two user group meetings in London for you, we've also started the Cuppa Corner sessions - the first 3 are up on the site - A trip to First Normal Form, Lookup and Cache Transform in SSIS and Pipeline Limiter in SSIS - we are aiming for at least one per week. WhereScape are doing a breakfast meeting on Agile techniques to Data Warehousing and Kimberly Tripp and Paul Randal are over in June for a 1 day master class. Finally a 3 day performance and monitoring workshop on 22- 24th June in London...(read more)

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  • Don't Miss the Primavera Track Call for Presentations

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} COLLABORATE 13 Do you have first-hand experience with Oracle Primavera that will benefit others in the Primavera community? Can your insights save another company from learning an expensive lesson? Do you have a success story to tell?  The COLLABORATE 13 – Primavera Track Call for Presentations is now open! April 7–11, 2013 in Denver, Colorado, is the premier event for Primavera and Unifier power-users to learn best practices from successful customers as well as hear details on the latest product functionality from the Primavera team. With over 50 sessions dedicated to Primavera products, users will also be able to learn about Primavera's complete product suite and network with other customers and partners within the Primavera community. Customers can also attend hundreds of sessions on Oracle's complete product suite. Share your Primavera success story by submitting a presentation proposal. Deadline for submissions: Wednesday, October 31, 2012. The Primavera presence has been growing at Collaborate year over year, with 50+ sessions and 400 customers in attendance last year – but we want this year’s track to be even bigger and better so please submit a session! Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Google I/O 2010 - Using Google Chrome Frame

    Google I/O 2010 - Using Google Chrome Frame Google I/O 2010 - Using Google Chrome Frame Chrome 201 Alex Russell Google Chrome Frame brings the HTML5 platform and fast Javascript performance to IE6, 7 & 8. This session will cover the latest on Google Chrome Frame, what it can do for you and your customers, how it can be used, and a sneak peak into what's planned next. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 4 0 ratings Time: 50:16 More in Science & Technology

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  • Google I/O 2012 - Managing Google Compute Engine Virtual Machines Through Google App Engine

    Google I/O 2012 - Managing Google Compute Engine Virtual Machines Through Google App Engine Alon Levi, Adam Eijdenberg Google Compute Engine provides highly efficient and scalable virtual machines for large scale data processing operations. Integration with Google App Engine provides an orchestration framework to manage large virtual machine clusters used for data processing. This session will talk demonstrate integration and discuss future use cases of the two technologies. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 0 0 ratings Time: 51:06 More in Science & Technology

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  • Travelling MVP #2: Community event at Bucharest, Romania

    - by DigiMortal
    My second trip was to DevReach with two stops. My first stop was at Bucharest where I met with my friend Dimitar Georgiev who is one of authors of Gym Realm service. Romanian MVP Andrei Ignat was our host there and organized meeting with local community guys. With me – it was first time in my life – was one more guy from Estonia visiting DevReach and he made the whole trip with me. Bucharest We arrived to Bucharest 29.09 at night. We stayed at Hotel Michelangelo. It’s small hotel with nice rooms, free WiFi and very good service. Although my room was on the first floor there was no street noise. We visited one restaurant that offers national cuisine and it was really great. Next day we went out with local guys and had some beers in “old town”. Bucharest “old town” is nice and cozy. There are many bars open and I am sure everybody will find there some very okay place. After supper we visited one warm karaoke bar where we had beers with local guys. Andrei Ignat – karaoke star Agu Suur and Andrei Ion Rinea enjoying karaoke and tequila Community event Next day we had community event. I made my session about ASP.NET Web API and Dimitar told about how to port ASP.NET web applications to cloud environment. Sessions were held at study class of one local company. Dimitar Georgiev speaking about porting web apps to Windows Azure. As it was usual community evening and not some bigger event there were about 12 guys attending from Bucharest. There were both IT-PROs and developers and one nice thing about Bucharest community is that they are listening to you very well and they ask questions if something is unclear or if you slide over from topic they are interested in. Okay, we tried to keep up good tempo so people stay awake and I think we succeeded. After sessions we went all together to local Piranha pub that was near event venue. We had some beers with local guys and talked with them on different technology topics. It was another good and interesting evening at Bucharest. I want to go back there for sure. As it was my first trip to Bucharest and mostly I gathered experiences I think my next community trip there will be way stronger. I take it as a challenge. Plus – I have there some new friends and I want to meet them too – be it community event or not. :)

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  • Speaking at SQL Saturday 61 in Washington DC

    - by AllenMWhite
    The organizers of SQL Saturday #61 in DC (actually Reston, VA) created an Advanced DBA/Dev track for their event, which I think is cool. Both of the presentations I'll be doing there on Saturday are in that track. (In fact, they're the first two sessions of the day.) The first, Automate Policy-Based Management using PowerShell will walk through the basics of Policy-Based Management, and then show you how to build PowerShell scripts to create and evaluate your policies. The second, Gather SQL Server...(read more)

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  • "Well, Swing took a bit of a beating this week..."

    - by Geertjan
    One unique aspect of the NetBeans community presence at JavaOne 2012 was its usage of large panels to highlight and discuss various aspects (e.g., Java EE, JavaFX, etc) of NetBeans IDE usage and tools. For example, here's a pic of one of the panels, taken by Markus Eisele: Above you see me, Sean Comerford from ESPN.com, Gerrick Bivins from Halliburton, Angelo D'Agnano and Ioannis Kostaras from the NATO Programming Center, and Çagatay Çivici from PrimeFaces. (And Tinu Awopetu was also on the panel but not in the picture!) On one of those panels a remark was made which has kind of stuck with me. Henry Arousell, a member of the "NetBeans Platform Discussion Panel", who works on accounting software in Sweden, together with Thomas Boqvist, who was also at JavaOne, said, a bit despondently, I thought, the following words at the start of the demo of his very professional looking accounting software: "Well, Swing took a bit of a beating this week..." That remark comes in the light of several JavaFX sessions held at JavaOne, together with many sessions from the web and mobile worlds making the argument that the browser, tablet, and mobile platforms are the future of all applications everywhere. However, then I had another look at the list of Duke's Choice Award winners: http://www.oracle.com/us/corporate/press/1854931 OK, there are 10 winners of the Duke's Choice Award this year. Three of them (JDuchess, London Java Community, Student Nokia Developer Group) are not awards for software, but for people or groups. So, that leaves seven awards. Three of them (Hadoop, Jelastic, and Parleys) are, in one way or another, some kind of web-oriented solution, though both Hadoop and Jelastic are broader than that, but are service-oriented solutions, relating to cloud technologies. That leaves four others: NATO air defense software, Liquid Robotics software, AgroSense software, and UNHCR Refugee Registration software. All these are, on the software level, Java desktop solutions that, on the UI layer, make use of Java Swing, together with LuciadMaps (NATO), GeoToolkit (AgroSense), and WorldWind (Liquid Robotics). (And, it went even further than that, i.e., this is not passive usage of Swing but active and motivated: Timon Veenstra, during his AgroSense demo, said "There are far more Swing applications out there than we seem to think. Web developers just make more noise." And, during his Liquid Robotics demo, James Gosling said: "Not everything can be done in HTML.") Seems to me that Java Swing was the enabler of more Duke's Choice Award winners this year than any other UI-oriented Java technology. Now, I'm not going to interpret that one way or another, since I've noticed that interpretations of facts tend to validate some underlying agenda. Take any fact anywhere and you can interpret it to prove whatever opinion you're already holding to be true. Therefore, no interpretation from me. Simply stating the fact that Swing, far from taking a beating during JavaOne 2012, was a more significant user interface enabler of Duke's Choice Award winners than any other Java user interface technology. That's not an interpretation, but a fact.

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  • Virtual Developer Day: Oracle Fusion Developmen

    - by kellsey.ruppel
    Virtual Developer Day: Oracle Fusion Development Register now for this FREE hands-on online workshop Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staffOracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware.  Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect – this event has something for everyone. Don’t miss this opportunity.  Tuesday, July 10, 20129:00 a.m. PT. – 1:00 p.m. PT11:00 a.m. CT – 3:00 p.m. CT12:00 p.m. ET – 4:00 p.m. ET1:00 p.m. BRT – 5:00 p.m. BRT Register online now! for this FREE event Agenda 9:00 a.m. Opening 9:30 a.m. Keynote: Oracle Fusion Development Track 1Introduction to Fusion Development Track 2What's New in Fusion Development Track 3Fusion Development in the Enterprise 10:00 a.m. Is Oracle ADF Development Faster and Simpler than Oracle Forms, APEX or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development 11:00 a.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 noon Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration *Hands On Lab – WebCenter and ADF Lab w/ JDeveloper – Lab materials will be provided ahead of the event to give you ample time to work through the lab and increase the productivity of the live chat sessions the day of the event. Sessions abstractsRegister online now! for this FREE event Copyright © 2012, Oracle Corporation and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • Google I/O 2012 - Putting Together the Pieces: Building Apps with Google Apps Script

    Google I/O 2012 - Putting Together the Pieces: Building Apps with Google Apps Script Saurabh Gupta Learn what's new with Google Apps Script. This session will explore the simplicity of Google Apps Script to build an app that integrates across many Google services. Many of the Google Apps Script services will be covered, demonstrating how Google Apps Script is both a powerful application platform. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 84 9 ratings Time: 40:59 More in Science & Technology

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  • Bash command history not working

    - by user12663
    The command history between sessions is not getting saved. I'm using guake and the history for the session is working fine. I noticed that .bash_history had some commands I executed in sudo -s mode and tried the same again and all the commands while in the session got saved so I tried chmod 777 .bash_history Now the old commands appear at the start of a session but no new commands are getting saved Thanx in advance

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  • Outstanding SQL Saturday

    - by merrillaldrich
    I had the privilege to attend the SQL Saturday held in Redmond today, and it was really outstanding. Among the many sessions, I especially enjoyed and took a lot of useful information away from Greg Larsen’s Dynamic Management Views session, Kalen Delaney’s Compression Session – I am planning to implement 2008 Enterprise compression on my company’s data warehouse later this year – and Remus Rusanu’s session on Service Broker to process NAP data. I want to send out heartfelt thanks to the generous...(read more)

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  • Google I/O 2010 - Sell your app on the Google Apps Marketplace

    Google I/O 2010 - Sell your app on the Google Apps Marketplace Google I/O 2010 - Reach new customers fast: Learn how to sell your cloud app on the Google Apps Marketplace Enterprise 201 Scott McMullan, Jay Simmons (Atlassian), Chuck Dietrich (Sliderocket), Amit Kulkarni (Manymoon) In this introductory session we'll provide an overview of the Google Apps Marketplace and learn product and marketing best practices directly from 3 Marketplace ISVs. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 12 0 ratings Time: 56:42 More in Science & Technology

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  • Happy New Year! Upcoming Events in January 2011

    - by mandy.ho
    Oracle Database kicks off the New Year at the following events during the month of January. Hope to see you there and please send in your pictures and feedback! Jan 20, 2011 - San Francisco, CA LinkShare Symposium West 2011 Oracle is a proud Gold Sponsor at the LinkShare Symposium West 2011 January 20 in San Francisco, California. Year after year LinkShare has been bringing their network the opportunity to come to life. At the LinkShare Symposium online performance marketing leaders meet to optimize face-to-face during a full day of networking. Learn more by attending Oracle Breakout Session, "Omni - Channel Retailing, What is possible now?" on Thursday, January 20, 11:15 a.m. - 12:00 noon, Grand Ballroom. http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=128306&src=6954634&src=6954634&Act=397 Jan 24, 2011 - Cincinnati, OH Greater Cincinnati Oracle User Group Meeting "Tom Kyte Day" - Featuring a day of sessions presented by Senior Technical Architect, Tom Kyte. Sessions include "Top 10, no 11, new features of Oracle Database 11g Release 2" and "What do I really need to know when upgrading", plus more. http://www.gcoug.org/ Jan 25, 2011 - Vancouver, British Columbia Oracle Security Solutions Forum Featuring a Special Keynote Presentation from Tom Kyte - Complete Database Security Join us at this half-day event; Oracle Database Security Solutions: Complete Information Security. Learn how Oracle Database Security solutions help you: • Prevent external threats like SQL injection attacks from reaching your databases • Transparently encrypt application data without application changes • Prevent privileged database users and administrators from accessing data • Use native database auditing to monitor and report on database activity • Mask production data for safe use in nonproduction environments http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=126974&src=6958351&src=6958351&Act=97 Jan 26, 2011 - Halifax, Nova Scotia Oracle Database Security Technology Day Exclusive Seminar on Complete Information Security with Oracle Database 11g The amount of digital data within organizations is growing at unprecedented rates, as is the value of that data and the challenges of safeguarding it. Yet most IT security programs fail to address database security--specifically, insecure applications and privileged users. So how can you protect your mission-critical information? Avoid risky third-party solutions? Defend against security breaches and compliance violations? And resist costly new infrastructure investments? Join us at this half-day seminar, Oracle Database Security Solutions: Complete Information Security, to find out http://eventreg.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=126269&src=6958351&src=6958351&Act=93

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  • SQLAuthority News Three Posts on Reporting T-SQL Tuesday #005

    If you are following my blog, you already know that I am more of T-SQL and Performance Tuning type of person. I do have a good understanding of Business Intelligence suit and I also do certain training sessions on the same subject. When I was writing the blog post for T-SQL Tuesday #005 Reporting, [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Attend COLLABORATE 11 Virtualy

    - by david.stokes(at)oracle.com
    Stay connected to one of the leading Oracle training and educational events - COLLABORATE 11 - IOUG Forum. Join virtually by attending Plug-In to Orlando for just $299.  Oracle and other leading industry experts will present over 40 hours of live presentations on topics such as Database, Development, Business Intelligence, Security, Data Warehousing and more.For a full list of scheduled Plug-in sessions, click here. Register now and enter the priority code PC07 to claim your group license

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  • Outstanding SQL Saturday

    - by merrillaldrich
    I had the privilege to attend the SQL Saturday held in Redmond today, and it was really outstanding. Among the many sessions, I especially enjoyed and took a lot of useful information away from Greg Larsen’s Dynamic Management Views session, Kalen Delaney’s Compression Session – I am planning to implement 2008 Enterprise compression on my company’s data warehouse later this year – Remus Rusanu’s session on Service Broker to process NAP data, and Matt Masson’s presentation on high performance SSIS...(read more)

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • Google I/O 2010 - Moving beyond markers: Advanced Maps API customization

    Google I/O 2010 - Moving beyond markers: Advanced Maps API customization Google I/O 2010 - Moving beyond markers: Advanced Maps API customization Geo 301 Jez Fletcher, David Day With such a large number of Google Maps API sites online, it can be hard to make your site stand out from the crowd. This session covers ways in which you can enhance your Maps API application to truly differentiate it, including customizing your overlays, controls, and map. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 16 0 ratings Time: 36:38 More in Science & Technology

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