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  • Kendo UI Mobile with Knockout for Master-Detail Views

    - by Steve Michelotti
    Lately I’ve been playing with Kendo UI Mobile to build iPhone apps. It’s similar to jQuery Mobile in that they are both HTML5/JavaScript based frameworks for buildings mobile apps. The primary thing that drew me to investigate Kendo UI was its innate ability to adaptively render a native looking app based on detecting the device it’s currently running on. In other words, it will render to look like a native iPhone app if it’s running on an iPhone and it will render to look like a native Droid app if it’s running on a Droid. This is in contrast to jQuery Mobile which looks the same on all devices and, therefore, it can never quite look native for whatever device it’s running on. My first impressions of Kendo UI were great. Using HTML5 data-* attributes to define “roles” for UI elements is easy, the rendering looked great, and the basic navigation was simple and intuitive. However, I ran into major confusion when trying to figure out how to “correctly” build master-detail views. Since I was already very family with KnockoutJS, I set out to use that framework in conjunction with Kendo UI Mobile to build the following simple scenario: I wanted to have a simple “Task Manager” application where my first screen just showed a list of tasks like this:   Then clicking on a specific task would navigate to a detail screen that would show all details of the specific task that was selected:   Basic navigation between views in Kendo UI is simple. The href of an <a> tag just needs to specify a hash tag followed by the ID of the view to navigate to as shown in this jsFiddle (notice the href of the <a> tag matches the id of the second view):   Direct link to jsFiddle: here. That is all well and good but the problem I encountered was: how to pass data between the views? Specifically, I need the detail view to display all the details of whichever task was selected. If I was doing this with my typical technique with KnockoutJS, I know exactly what I would do. First I would create a view model that had my collection of tasks and a property for the currently selected task like this: 1: function ViewModel() { 2: var self = this; 3: self.tasks = ko.observableArray(data); 4: self.selectedTask = ko.observable(null); 5: } Then I would bind my list of tasks to the unordered list - I would attach a “click” handler to each item (each <li> in the unordered list) so that it would select the “selectedTask” for the view model. The problem I found is this approach simply wouldn’t work for Kendo UI Mobile. It completely ignored the click handlers that I was trying to attach to the <a> tags – it just wanted to look at the href (at least that’s what I observed). But if I can’t intercept this, then *how* can I pass data or any context to the next view? The only thing I was able to find in the Kendo documentation is that you can pass query string arguments on the view name you’re specifying in the href. This enabled me to do the following: Specify the task ID in each href – something like this: <a href=”#taskDetail?id=3></a> Attach an “init method” (via the “data-show” attribute on the details view) that runs whenever the view is activated Inside this “init method”, grab the task ID passed from the query string to look up the item from my view model’s list of tasks in order to set the selected task I was able to get all that working with about 20 lines of JavaScript as shown in this jsFiddle. If you click on the Results tab, you can navigate between views and see the the detail screen is correctly binding to the selected item:   Direct link to jsFiddle: here.   With all that being done, I was very happy to get it working with the behavior I wanted. However, I have no idea if that is the “correct” way to do it or if there is a “better” way to do it. I know that Kendo UI comes with its own data binding framework but my preference is to be able to use (the well-documented) KnockoutJS since I’m already familiar with that framework rather than having to learn yet another new framework. While I think my solution above is probably “acceptable”, there are still a couple of things that bug me about it. First, it seems odd that I have to loop through my items to *find* my selected item based on the ID that was passed on the query string - normally, with Knockout I can just refer directly to my selected item from where it was used. Second, it didn’t feel exactly right that I had to rely on the “data-show” method of the details view to set my context – normally with Knockout, I could just attach a click handler to the <a> tag that was actually clicked by the user in order to set the “selected item.” I’m not sure if I’m being too picky. I know there are many people that have *way* more expertise in Kendo UI compared to me – I’d be curious to know if there are better ways to achieve the same results.

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • career advice for PhD scientist seeking to program?

    - by C SD
    I'm largely a self-taught programmer. In fact, I first started programming about half way through biophysics grad school, and even though I think I've done some pretty nice work, I've never worked as part of a 'serious' development team that had more than one or two other developers (and I wouldn't hesitate to call them equally inexperienced in software development as a profession). After finishing my PhD I applied to Google, on a lark, since I had some confidence in my abilities, if not necessarily my experience, and I was hoping to maybe slip in and absorb all the experience and talent I'd be surrounded with and become productive enough, quickly enough, that they wouldn't immediately regret their decision. I was excited to actually get invited to interview up at Mountain View (this was ~ mid 2008). Overall, my memory of the interview was very positive, but after close to a three month wait (is that normal?) they ended up turning me down. I wasn't too surprised or disappointed (aside from the uncomfortably long wait) given my unusual background and admitted lack of experience. I decided to continue as a postdoc, but focus on improving my skills rather than doing research. I've done about three years of that, and my honest assessment is that I've learned a ton more, but I really need more of a peer group to maintain or accelerate my growth. Google invited me to interview again about eight months ago, and the interview process went even better than the first time around (I thought), though they again declined to give me an offer. I have to admit this second rejection was much more discouraging. They had insisted I interview even after I mentioned to them that a move on my part was unlikely given that I had bought a house, gotten married, etc. since the first interview. I guess I was hoping they'd at least give me an offer that I could parlay into a more conventional, but still interesting, programming position close to home. So here I am, going on my third year out of grad school, a glorified postdoc and I'm starting to get pretty discouraged. Even though I could technically get 'back-on-track' for a career in science, I have been focusing the vast majority of this time on gaining programming experience rather than on research and publications. The problem is, whenever I look, most job listings have requirements that seem impossibly grandiose and I hesitate to apply. That, or the job/project seems incredibly dull. Ironically, applying to Google struck me as less intimidating. I suspect that either most people are just a lot less realistic than I am when it comes to assessing how long it will take for them to get up to speed, or they don't care; my fear is that I'm just woefully unqualified for any interesting, well paying work. IE: I'm confident I could switch fully back into C++ mode with a couple weeks work (I mostly use C,Python,C# daily) but I don't list myself as being 'proficient' in C++ on my CV, or applying for jobs that 'require' such knowledge. The few applications for which I did feel I was a legitimately good match have not elicited a response. I suspect the following things are potential problems with my application/CV and I would like feedback on: I don't have a CS degree. My BS was in biochemistry and molecular biology, my PhD in biophysics. I took a undergrad and grad level CS course at UCSD and completely killed them, but I don't know how to translate that to my CV effectively. I have a PhD, but it's not in CS... I've been debating if I should remove it from my CV, and wether or not it would then be misleading to list at least some of those years as some kind of 'programming' job (in many respects it was). I think there are sometimes strong stigmas associated with 'self-taught' programmers. I am certainly one of those. I even recognize that some of those stigmas hold a hint of truth, but I really do want to be an asset to a team. How do I communicate that even though I have been largely self-directing for ~8 years I can still take marching orders when needed? Do I just say so outright? Should I just become a lot less scrupulous about the whole process? anecdote: I have a friend who applied for positions where he completely fudged his qualifications to get past the first culling. He was much more honest and forthcoming about his actual qualifications when contacted and he still managed to get invited to a couple of interviews and even got some offers. His balls are larger than mine though.

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  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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  • Most Innovative IDM Projects: Awards at OpenWorld

    - by Tanu Sood
    On Tuesday at Oracle OpenWorld 2012, Oracle recognized the winners of Innovation Awards 2012 at a ceremony presided over by Hasan Rizvi, Executive Vice President at Oracle. Oracle Fusion Middleware Innovation Awards recognize customers for achieving significant business value through innovative uses of Oracle Fusion Middleware offerings. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s Award honors customers for their cutting-edge solutions driving business innovation and IT modernization using Oracle Fusion Middleware. The program has grown over the past 6 years, receiving a record number of nominations from customers around the globe. The winners were selected by a panel of judges that ranked each nomination across multiple different scoring categories. Congratulations to both Avea and ETS for winning this year’s Innovation Award for Identity Management. Identity Management Innovation Award 2012 Winner – Avea Company: Founded in 2004, AveA is the sole GSM 1800 mobile operator of Turkey and has reached a nationwide customer base of 12.8 million as of the end of 2011 Region: Turkey (EMEA) Products: Oracle Identity Manager, Oracle Identity Analytics, Oracle Access Management Suite Business Drivers: ·         To manage the agility and scale required for GSM Operations and enable call center efficiency by enabling agents to change their identity profiles (accounts and entitlements) rapidly based on call load. ·         Enhance user productivity and call center efficiency with self service password resets ·         Enforce compliance and audit reporting ·         Seamless identity management between AveA and parent company Turk Telecom Innovation and Results: ·         One of the first Sun2Oracle identity management migrations designed for high performance provisioning and trusted reconciliation built with connectors developed on the ICF architecture that provides custom user interfaces for  dynamic and rapid management of roles and entitlements along with entitlement level attestation using closed loop remediation between Oracle Identity Manager and Oracle Identity Analytics. ·         Dramatic reduction in identity administration and call center password reset tasks leading to 20% reduction in administration costs and 95% reduction in password related calls. ·         Enhanced user productivity by up to 25% to date ·         Enforced enterprise security and reduced risk ·         Cost-effective compliance management ·         Looking to seamlessly integrate with parent and sister companies’ infrastructure securely. Identity Management Innovation Award 2012 Winner – Education Testing Service (ETS)       See last year's winners here --Company: ETS is a private nonprofit organization devoted to educational measurement and research, primarily through testing. Region: U.S.A (North America) Products: Oracle Access Manager, Oracle Identity Federation, Oracle Identity Manager Business Drivers: ETS develops and administers more than 50 million achievement and admissions tests each year in more than 180 countries, at more than 9,000 locations worldwide.  As the business becomes more globally based, having a robust solution to security and user management issues becomes paramount. The organizations was looking for: ·         Simplified user experience for over 3000 company users and more than 6 million dynamic student and staff population ·         Infrastructure and administration cost reduction ·         Managing security risk by controlling 3rd party access to ETS systems ·         Enforce compliance and manage audit reporting ·         Automate on-boarding and decommissioning of user account to improve security, reduce administration costs and enhance user productivity ·         Improve user experience with simplified sign-on and user self service Innovation and Results: 1.    Manage Risk ·         Centralized system to control user access ·         Provided secure way of accessing service providers' application using federated SSO. ·         Provides reporting capability for auditing, governance and compliance. 2.    Improve efficiency ·         Real-Time provisioning to target systems ·         Centralized provisioning system for user management and access controls. ·         Enabling user self services. 3.    Reduce cost ·         Re-using common shared services for provisioning, SSO, Access by application reducing development cost and time. ·         Reducing infrastructure and maintenance cost by decommissioning legacy/redundant IDM services. ·         Reducing time and effort to implement security functionality in business applications (“onboard” instead of new development). ETS was able to fold in new and evolving requirement in addition to the initial stated goals realizing quick ROI and successfully meeting business objectives. Congratulations to the winners once again. We will be sure to bring you more from these Innovation Award winners over the next few months.

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  • With Its MySQL Database-as-a-Service CERN Empowers Scientists

    - by Bertrand Matthelié
    The European Organization for Nuclear Research (CERN) is one of the world’s largest and most respected centers for scientific research. Founded in 1954 and located near Geneva on the Franco-Swiss border, CERN was one of Europe’s first joint ventures. Today, it has 20 member states. The organization uses the world’s largest and most complex scientific instruments to study fundamental particles and the origin of the universe. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Challenges Better support the scientists associated with a CERN research program who selected MySQL as their database. Empower users, enabling them to be as self-reliant as possible. Minimize complexity and costs for the CERN IT department to support the growing number of MySQL deployments. Solution Delivered a MySQL Database-as-a-Service offering to the CERN employees and the scientists associated with the organization. Allowed researchers selecting MySQL for their project to get access to a database instance hosted by the CERN IT department, either from the start or once their application has become critical. Implemented the service using Oracle’s server virtualization software, Oracle VM, for increased flexibility and reduced costs. Empowered users with a self-service approach, providing them with tools to manage MySQL themselves while handling backups and other basic database administration tasks for them. Enabled scientists to rely on MySQL with increased reliability, security and manageability while reducing complexity and minimizing costs. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} "The Cloud model has allowed us to deliver a self-service platform to our MySQL users, empowering them while minimizing costs for CERN." Tony Cass, Database Services Group Leader, IT department, CERN.

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  • How to ignore query parameters in web cache?

    - by eduardocereto
    Google Analytics use some query parameters to identify campaigns and to do cookie control. This is all handled by javascript code. Take a look at the following example: http://www.example.com/?utm_source=newsletter&utm_medium=email&utm_ter m=October%2B2008&utm_campaign=promotion This will set cookies via JavaScript with the right campaign origin. This query parameters can have multiple and sometimes random values. Since they are used as cache hash keys the cache performance is heavily degraded in some scenarios. I suppose there's a not so hard configuration on cache servers to just ignore all query parameters or specific query parameters. Am I right? Does anyone know how hard is it in popular web cache solutions, to create ? I'm not interested in a specific web cache solution. It would be great to hear about the one you use.

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  • Can I "reprogram" an American Express USB drive?

    - by SkippyFire
    I recently received a USB drive that looks like a credit card as a promotion. The drive portion flips out to plug it in. When you plug it in, it opens the run dialog, and opens a URL to an American Express web page. I was able to find it in the Device Manager: But I don't know what else to do? Is there a way I can convert this into a plain old USB drive? Or better yet, can I modify the command that it runs when inserted into a computer?

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  • Getting out of the Helpdesk. Getting into the system administration.

    - by eric.s
    Today I found out that the job which would have been a promotion for me went to an outside candidate. The position is for a systems admin on our LAN team. I have been working on the helpdesk here for almost two years with another two years experience working it prior. While we are the first tier support we also work in AD, monitor and update certain servers and set up and deploy Windows/Mac images for those we support. What I am looking for here is what can I do to better myself to inside/outside places to move up this ladder? I take what I can from my job - working on projects that I can learn from - but what projects should I be volunteering for? What can I do for myself outside to make me a more viable candidate for a systems admin?

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  • How to ignore query parameters in web cache?

    - by eduardocereto
    Google Analytics use some query parameters to identify campaigns and to do cookie control. This is all handled by javascript code. Take a look at the following example: http://www.example.com/?utm_source=newsletter&utm_medium=email&utm_ter m=October%2B2008&utm_campaign=promotion This will set cookies via JavaScript with the right campaign origin. This query parameters can have multiple and sometimes random values. Since they are used as cache hash keys the cache performance is heavily degraded in some scenarios. I suppose there's a not so hard configuration on cache servers to just ignore all query parameters or specific query parameters. Am I right? Does anyone know how hard is it in popular web cache solutions, to create ? I'm not interested in a specific web cache solution. It would be great to hear about the one you use.

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  • Using the promote builds plugin to tag subversion repository in jenkins

    - by mark
    We have a task which builds based on data from 4 different SVN repositories. I want to allow QA promote a build, so that the revisions participating in the build are tagged with the build number and some optional label. I have encountered the following problem - the promoted build may not be the most recent build. How do I know the SVN revision of each of the four repositories used during that build? I know that each build has this information in the revision.txt and build.xml files associated with the build, but how does it become available in the context of promotion? Thanks. P.S. Asked here before, but did not get a satisfying answer.

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  • Setting up VMWare ESXi 5 with a single physical NIC

    - by deed02392
    I have a cheap but powerful dedicated server I am leasing with OVH, because they were recently having a promotion. I would like to try and manage all this power by playing with VMs using ESXi. However I am only provided with a single NIC. I had thought this would be easy to get around since, at home I have a single NIC which is my broadband modem, and yet a simple NAT gateway device happily provides internet access to all my devices. I am struggling to implement this on ESXi, though. Can anyone advise on how I could go about having ESXi and multiple VMs working with just one NIC? Here's my current setup: I believe all I need is to be able to configure NAT from the NIC to all the VMs etc.. How would I set up and administer this kind of infrastructure?

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  • Crashplan Is Offering Free Yearly Plans [Black Friday]

    - by Jason Fitzpatrick
    Even if you’re eschewing Black Friday and all the shopping that goes with it, we’ve got a deal for you that’s too good to pass up: a free year of remote backup from CrashPlan. CrashPlan is running a fantastic Black Friday promotion. Starting at 6AM EST they’re offering all their plans for 100% off–we just picked up a family plan, normally $119 a year, for $0. Every two hours they’ll be incrementally decreasing the discount until Monday evening when the sale ends (even if you miss the early part of the sale the discount will still be 42% off come Monday). This is an absolute fantastic deal on a service everyone can use. If you followed along with our guide to using CrashPlan to backup your data at a friend’s house for free, this is a perfect time to add in a year of backup service to add another player to your backup routine. CrashPlan Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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  • The Internet of Things & Commerce: Part 2 -- Interview with Brian Celenza, Commerce Innovation Strategist

    - by Katrina Gosek, Director | Commerce Product Strategy-Oracle
    Internet of Things & Commerce Series: Part 2 (of 3) Welcome back to the second installation of my three part series on the Internet of Things & Commerce. A few weeks ago, I wrote “The Next 7,000 Days” about how we’ve become embedded in a digital architecture in the last 7,000 days since the birth of the internet – an architecture that everyday ties the massive expanse of the internet evermore closely with our physical lives. This blog series explores how this new blend of virtual and material will change how we shop and how businesses sell. Now enjoy reading my interview with Brian Celenza, one of the chief strategists in our Oracle Commerce innovation group. He comments on the past, present, and future of the how the growing Internet of Things relates and will relate to the buying and selling of goods on and offline. -------------------------------------------- QUESTION: You probably have one of the coolest jobs on our team, Brian – and frankly, one of the coolest jobs in our industry. As part of the innovation team for Oracle Commerce, you’re regularly working on bold features and groundbreaking commerce-focused experiences for our vision demos. As you look back over the past couple of years, what is the biggest trend (or trends) you’ve seen in digital commerce that started to bring us closer to this idea of what people are calling an “Internet of Things”? Brian: Well as you look back over the last couple of years, the speed at which change in our industry has moved looks like one of those blurred movement photos – you know the ones where the landscape blurs because the observer is moving so quickly your eye focus can’t keep up. But one thing that is absolutely clear is that the biggest catalyst for that speed of change – especially over the last three years – has been mobile. Mobile technology changed everything. Over the last three years the entire thought process of how to sell on (and offline) has shifted because of mobile technology advances. Particularly for eCommerce professionals who have started to move past the notion of “channels” for selling goods to this notion of “Mobile First”… then the Web site. Or more accurately, that everything – smartphones, web, store, tablet – is just one channel or has to act like one singular access point to the same product catalog, information and content. The most innovative eCommerce professionals realized some time ago that it’s not ideal to build an eCommerce Web site and then build everything on top of or off of it. Rather, they want to build an eCommerce API and then integrate it will all other systems. To accomplish this, they are leveraging all the latest mobile technologies or possibilities mobile technology has opened up: 4G and LTE, GPS, bluetooth, touch screens, apps, html5… How has this all started to come together for shopping experiences on and offline? Well to give you a personal example, I remember visiting an Apple store a few years ago and being amazed that I didn’t have to wait in line because a store associate knew everything about me from my ID – right there on the sales floor – and could check me out anywhere. Then just a few months later (when like any good addict) I went back to get the latest and greatest new gadget, I felt like I was stealing it because I could check myself out with my smartphone. I didn’t even need to see a sales associate OR go to a cash register. Amazing. And since then, all sort sorts of companies across all different types of industries – from food service to apparel –  are starting to see mobile payments in the billions of dollars now thanks not only to the convenience factor but to smart loyalty rewards programs as well. These are just some really simple current examples that come to mind. So many different things have happened in the last couple of years, it’s hard to really absorb all of the quickly – because as soon as you do, everything changes again! Just like that blurry speed photo image. For eCommerce, however, this type of new environment underscores the importance of building an eCommerce API – a platform that has services you can tap in to and build on as the landscape changes at a fever pitch. It’s a mobile first perspective. A web service perspective – particularly if you are thinking of how to engage customers across digital and physical spaces. —— QUESTION: Thanks for bringing us into the present – some really great examples you gave there to put things into perspective. So what do you see as the biggest trend right now around the “Internet of Things” – and what’s coming next few years? Brian: Honestly, even sitting where I am in the innovation group – it’s hard to look out even 12 months because, well, I don’t even think we’ve fully caught up with what is possible now. But I can definitely say that in the last 12 months and in the coming 12 months, in the technology and eCommerce world it’s all about iBeacons. iBeacons are awesome tools we have right now to tie together physical and digital shopping experiences. They know exactly where you are as a shopper and can communicate that to businesses. Currently there seem to be two camps of thought around iBeacons. First, many people are thinking of them like an “indoor GPS”, which to be fair they literally are. The use case this first camp envisions for iBeacons is primarily for advertising and marketing. So they use iBeacons to push location-based promotions to customers if they are close to a store or in a store. You may have seen these types of mobile promotions start to pop up occasionally on your smart phone as you pass by a store you’ve bought from in the past. That’s the work of iBeacons. But in my humble opinion, these promotions probably come too early in the customer journey and although they may be well timed and work to “convert” in some cases, I imagine in most they are just eroding customer trust because they are kind of a “one-size-fits-all” solution rather than one that is taking into account what exactly the customer might be looking for in that particular moment. Maybe they just want more information and a promotion is way too soon for that type of customer. The second camp is more in line with where my thinking falls. In this case, businesses take a more sensitive approach with iBeacons to customers’ needs. Instead of throwing out a “one-size-fits-all” to any passer by with iBeacons, the use case is more around looking at the physical proximity of a customer as an opportunity to provide a service: show expert reviews on a product they may be looking at in a particular aisle of a store, offer the opportunity to compare prices (and then offer a promotion), signal an in-store associate if a customer has been in the store for more than 10 minutes in one place. These are all less intrusive more value-driven uses of iBeacons. And they are more about building customer trust through service. To take this example a bit further into the future realm of “Big Data” and “Internet of Things” businesses could actually use the Oracle Commerce Platform and iBeacons to “silently” track customer movement w/in the store to provide higher quality service. And this doesn’t have to be creepy or intrusive. Simply if a customer has been in a particular department or aisle for more than a 5 or 10 minutes, an in-store associate could come over an offer some assistance already knowing customer preferences from their online profile and maybe even seeing the items in a shopping cart they started at home. None of this has to be revealed to the customer, but it certainly could boost the level of service an in-store sales associate could provide. Or, in another futuristic example, stores could use the digital footprint of the physical store transmitted by iBeacons to generate heat maps of the store that could be tracked over time. Imagine how much you could find out about which parts of the store are more busy during certain parts of the day or seasons. This could completely revolutionize how physical merchandising is deployed or where certain high value / new items are placed. And / or this use of iBeacons could also help businesses figure out if customers are getting held up in certain parts of the store during busy days like Black Friday. If long lines are causing customers to bounce from a physical store and leave those holiday gifts behind, maybe having employees with mobile check as an option could remove the cash register bottleneck. But going to back to my original statement, it’s all still very early in the story for iBeacons. The hardware manufacturers are still very new and there is still not one clear standard.  Honestly, it all goes back to building and maintaining an extensible and flexible platform for anywhere engagement. What you’re building today should allow you to rapidly take advantage of whatever unimaginable use cases wait around the corner. ------------------------------------------------------ I hope you enjoyed the brief interview with Brian. It’s really awesome to have such smart and innovation-minded individuals on our Oracle Commerce innovation team. Please join me again in a few weeks for Part 3 of this series where I interview one of the product managers on our team about how the blending of digital and in-store selling in influencing our product development and vision.

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  • Bookbindng Samples

    - by Tim Dexter
    I have finally found a home for the bookbinding samples I have put together in support of my white paper on Bookbinding. OTN has a great newish sample code site where you can create code samples to share with the community. In their own words: Welcome to the Oracle Sample Code public repository, where Oracle Technology Network members collaboratively build and share sample applications, code snippets, skins and templates, and more. Note the word 'templates' I read that as an open invitation to share your latest and greatest! If you have template samples or code snippets that you think would benefit the wider BIP community please create new code samples and let me know the link and I'll ensure they get promotion through the blog. https://www.samplecode.oracle.com/ You just need an OTN account to get started. I'll be pushing some more samples and snippets in the near future, its a great centrally managed repository. Finally, Oracle has somewhere to get code and files hosted. The two samples I have created cover the book bindng function from a couple of angles: S523: Oracle BI Publisher Bookbinding Examples - this walks you through a series of examples that show you how to create the bookbinding control files to generate the final bound document. S522: Oracle BI Publisher Bookbinding Demonstration - this is a sample J2EE application that demonstrates how to create an HTML/servlet combination to allow users to make sub document selections and then the document features e.g. TOC, page numbering, cross links, etc you would like added to the final document I'd be very interested in any feedback. Happy Binding!

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  • A message to Denis Pitcher

    - by guybarrette
    Denis Pitcher, You posted this comment on my blog and some other blogs: Devteach's promotion for a one year MSDN subscription was not honoured and attempts to contact them result in a "we sent attendee info to MS, it's not our problem" response while attempts to contact Microsoft result in the suggestion that any queries should be redirect to Devteach. Hopefully not all attendees we're cheated though if you're considering attending a future Devteach it is recommended that you don't hold any expectation that they'll honour their promotions. I spoke to Jean-René Roy, DevTeach organizer and also to MSDN Canada folks.  Looks like the email you used to register for the conference is now bouncing (maybe a typo when you registered?).  That why you haven’t received any news about the offer.  The fact that you’re leaving the same comment on various blogs without your email address doesn’t help at all.  Thay want to contact you!  Also, looks like they never received your emails, maybe you used a the wrong email addresses. Anyway, please contact Jean-René Roy at [email protected] ASAP.

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  • New training on Power Pivot with recorded video courses

    - by Marco Russo (SQLBI)
    I and Alberto Ferrari started delivering training on Power Pivot in 2010, initially in classrooms and then also online. We also recorded videos for Project Botticelli, where you can find content about Microsoft tools and services for Business Intelligence. In the last months, we produced a recorded video course for people that want to learn Power Pivot without attending a scheduled course. We split the entire Power Pivot course training in three editions, offering at a lower price the more introductive modules: Beginner: introduces Power Pivot to any user who knows Excel and want to create reports with more complex and large data structures than a single table. Intermediate: improves skills on Power Pivot for Excel, introducing the DAX language and important features such as CALCULATE and Time Intelligence functions. Advanced: includes a depth coverage of the DAX language, which is required for writing complex calculations, and other advanced features of both Excel and Power Pivot. There are also two bundles, that includes two or three editions at a lower price. Most important, we have a special 40% launch discount on all published video courses using the coupon SQLBI-FRNDS-14 valid until August 31, 2014. Just follow the link to see a more complete description of the editions available and their discounted prices. Regular prices start at $29, which means that you can start a training with less than $18 using the special promotion. P.S.: we recently launched a new responsive version of the SQLBI web site, and now we also have a page dedicated to all videos available about our sessions in conferences around the world. You can find more than 30 hours of free videos here: http://www.sqlbi.com/tv.

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  • Announcing Oracle-Demantra 12.2.1 Release

    - by user702295
    We are excited to announce Oracle Demantra 12.2.1 is now available for new and existing customers. All customers who are not incorporating Demantra with other VCP products are welcome to upgrade without any restrictions. Customers who are using Demantra in conjunction with VCP products will need to upgrade VCP to 12.2.1 which requires application and participation in Oracle E-Business Suite early adopter program. Demantra 12.2.1 includes a wide array of new features driven by customer requirements and needs. Key features include: ·       Streamlined import and export from Microsoft Excel ·       Support Gregorian Month data aggregation in weekly system ·       Multilanguage support for eleven languages ·       Promotion Calendar Optimization ·       Enhanced integration with Advanced Planning Command Center (VCP 12.2.1 Required) Demantra 12.2.1 will work with JD Edwards EnterpriseOne 9.1 using the AIA 11.4 for the Value Chain Planning Base Integration Pack. Demantra 12.2.1 will only work with VCP 12.2.1. Demantra 12.2.1 and VCP 12.2.1 will work with EBS 12.1.3 or EBS 12.2.1.

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  • Oracle OpenWorld 2012 - Register Now - The Early Bird Gets the Reward

    - by Thanos
    Planning ahead is always a smart move, and it’s never been smarter than now. Register by July 13 for Oracle OpenWorld and save US$500 off the onsite fee. By acting now, you’ll guarantee yourself access to: 2,000-plus sessions Hundreds of demos Dozens of hands-on labs Daily keynote addresses Two vast Exhibition Halls What's more, you'll receive all this for hundreds of dollars less than if you register later. Get an inside line on the latest technology, learn how to optimize your existing systems, and ask questions directly to the strategists and developers responsible for the products you rely on every day to succeed at your company. If you’ve been to Oracle OpenWorld and are planning to attend again, it won’t pay to wait. And if this is your first time, here’s the opening you’ve been waiting for. Register today and save US$500 off the onsite fee. Discounts available to attendees completing registration by July 13, 2012, 11:00 p.m. (Pacific time). Discounts may not be combined with any other promotion, discount, reduced rate, or offer. Only one discount per attendee allowed. The Oracle OpenWorld and JavaOne Emerging Markets pass can be purchased at a discounted rate when attendees register and select countries within the EE, CIS & MEA regions from African Operations (except South Africa), Albania, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Egypt, FYR Macedonia, Georgia, Hungary, Iraq, Jordan, Kazakhstan, Kosoevo (formerly Republic of Yugoslavia), Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Moldova, Montenegro, Oman, Palestine, Poland, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, and Yemen. Attendees from these countries will need to enter a  priority code as their discount code during the registration process, where they are prompted for a "Priority Code". Please contact your local A&C Manager or email us at partner.imc-AT-beehiveonline.oracle-DOT-com

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  • Pricing: Meet or Beat?

    - by charles.knapp
    My home dishwasher started making some really interesting noises. I heard radio advertisements from two retailers who promised to meet any competitor's price. Then, I heard another retailer promising that their everyday prices beat their competitors. That got me to thinking about the power of pricing and promotions in the marketing mix (product, price, placement, promotions, and people). What is more powerful to say in a competitive market: your company will meet a similar offer, or your company will beat the others? Will you sell more if you meet or if you beat? I found that the retailer who promised to beat the others really had the best everyday pricing. Even better for me, another retailer had an exclusive promotional sale for long-term customers. Their loyalty promotion beat the best everyday discounter. So, I got the quality and performance I wanted at a tremendous price. So, I have two challenges for marketers. First, where you really have to compete on price as a dominant factor, give people strong reasons to do business with you. If you try to meet other's prices, make the leap to actually beat and not merely meet. Second, upgrade your firm's capabilities where needed. Oracle offers a complete range of great CRM software for loyalty management, marketing promotions, and pricing management that will help you to grow your business.

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  • Pricing: Meet or Beat?

    - by charles.knapp
    My home dishwasher started making some really interesting noises. It was time to shop. I heard radio advertisements from two retailers who promised to meet any competitor's price. Then, another retailer promised that their everyday prices beat their competitors. That got me to thinking about the power of pricing and promotions in the marketing mix (product, price, placement, promotions, and people). What is more powerful to say in a competitive market: your company will meet a similar offer, or your company will beat the others? Will you sell more if you meet or if you beat? I found that the retailer who promised to beat the others really had the best everyday pricing. I was close to making a purchase. Then, another retailer had an exclusive promotional sale for long-term customers. Their loyalty promotion beat the best everyday discounter. So, I got the quality and performance I wanted at a tremendous price. So, I have two challenges for marketers. First, where you really have to compete on price as a dominant factor, give people strong reasons to do business with you. If you try to meet other's prices, make the leap to actually beat and not merely meet competitor prices. Second, upgrade your firm's capabilities where needed. Oracle offers a complete range of great CRM capabilities for loyalty management, marketing promotions, and pricing management that will help you to grow your business.

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  • Am I too young to burn out?

    - by Steve McMesse
    I feel like I have burned out, even though I am only out of college for 5 years. For the first 3 years of my career, things were going awesome. I was never anything special in school, but I felt special at my company. Looking back, I could tell that I made all the right moves: I actively tried to improve myself daily. I made a point of helping anyone I could. I made a point (and read books about) being a good team member. I had fun. After 3 years in a row as being rated as a top employee, I converted that political capital into choosing to work on an interesting, glamorous project with only 2 developers: me and a highly respected senior technical leader. I worked HARD on that project, and it came out a huge success. High in quality, low in bugs, no delays, etc. The senior tech lead got a major promotion and a GIGANTIC bonus. I got nothing. I was so disappointed that I just stopped caring. Over the last year, I have just kind of floated. During my first 4 years I felt energized after a 10 hour day. Now I can barely be bothered to work 6 hours a day. Any advice? I don't even know what I'm asking. I am just hoping smart people see this and drop me a few pieces of wisdom.

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  • Oracle Delivers Special Recognition for Specialized Partners

    - by michaela.seika(at)oracle.com
    Since announcing Oracle PartnerNetwork Specialized (OPN Specialized) in October 2009, Oracle has been focused on building a program that first enables solution providers to become highly skilled Oracle partners who deliver value to customers and that then recognizes and rewards their achievements in a meaningful way. Today the company unveiled new benefits reserved for partners who have achieved one or more of the over 50 specializations currently available. The benefits demonstrate Oracle's commitment to showcase these valued partners to three key audiences: customers, other partners, and Oracle employees.With today's launch of www.oracle.com/specialized Oracle has taken what IDC believes is a first of its kind approach to putting top partners front and center with customers and prospects. While most vendors offer a business partner finder tool on their website none has gone as far as Oracle with the creation of this new site dedicated to the promotion of Specialized Partners. The tag lines - "Recognized by Oracle, Preferred by Customers" and "Specialized. Recognized. Preferred." gets right to the point - these are the solution providers with which customers should choose to engage. The contents of the page offer multiple proof points to justify the marketing phrases.One of the benefits Oracle offers its Specialized Partners is video creation and placement. While Oracle works with partners to create informal or "guerilla" videos which often are placed on YouTube to generate awareness and buzz, the company also produces professional videos for its partners. The greatest value the partner receives from this benefit isn't the non-trivial production costs that Oracle covers but instead the prominent exposure Oracle gives the finished product. Partner videos are featured on www.oracle.com/specialized, used as part of monthly OPN Specialized Partners monthly webcasts, placed on a customer facing website, the Oracle Media Network, which includes several partner sites such as PartnerCast. A solution provider gains a great deal of credibility when they can send a prospect to an Oracle website where they are featured. Read the full article here.

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  • Play Updated Retro Arcade Games for Free Courtesy of Microsoft

    - by Jason Fitzpatrick
    As part of a promotion for Internet Explorer 10, Microsoft comissioned Atari to update several classic retro games from the arcade and the Atari consoles. Fortunately for those of us looking for a retro gaming fix, you can play the games in any HTML5-enabled browser. While game play is really smooth on most games there are a few little quirks that using Internet Explorer 10 does take care of. First, if you’re not on IE10, you’ll see a little advertisement before you begin playing each game. Second, some games call on some of the new touch/motion variable functionality built into IE10 for the Windows 8 tablet experience and they’ll stall out when they reach the point in the game they need to call that variable. That said, we played quite a few games without any hiccups at all. Hit up the link below to play classics like Asteroids, Lunar Lander, Pong, Super Breakout, and more. Atari IE10 Promo Gallery [Atari] HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? Java is Insecure and Awful, It’s Time to Disable It, and Here’s How What Are the Windows A: and B: Drives Used For?

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  • How do I structure code and builds for continuous delivery of multiple applications in a small team?

    - by kingdango
    Background: 3-5 developers supporting (and building new) internal applications for a non-software company. We use TFS although I don't think that matters much for my question. I want to be able to develop a deployment pipeline and adopt continuous integration / deployment techniques. Here's what our source tree looks like right now. We use a single TFS Team Project. $/MAIN/src/ $/MAIN/src/ApplicationA/VSSOlution.sln $/MAIN/src/ApplicationA/ApplicationAProject1.csproj $/MAIN/src/ApplicationA/ApplicationAProject2.csproj $/MAIN/src/ApplicationB/... $/MAIN/src/ApplicationC $/MAIN/src/SharedInfrastructureA $/MAIN/src/SharedInfrastructureB My Goal (a pretty typical promotion pipeline) When a code change is made to a given application I want to be able to build that application and auto-deploy that change to a DEV server. I may also need to build dependencies on Shared Infrastructure Components. I often also have some database scripts or changes as well If developer testing passes I want to have an manually triggered but automated deploy of that build on a STAGING server where end-users will review new functionality. Once it's approved by end users I want to a manually triggered auto-deploy to production Question: How can I best adopt continuous deployment techniques in a multi-application environment? A lot of the advice I see is more single-application-specific, how is that best applied to multiple applications? For step 1, do I simply setup a separate Team Build for each application? What's the best approach to accomplishing steps 2 and 3 of promoting latest build to new environments? I've seen this work well with web apps but what about database changes

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