document information - Page 177

Alternatives to using email (in particular, Outlook) as a knowledge store?

- by Umber Ferrule

I suspect that, like many people, I use my work email account (accessed via Outlook 2007) to store information. I generally try to group similar things in folders and sub-folders, but with a multitude of folders this gets very unwieldy. In particular, it can be a bind to locate things using Outlook's tree structure. (As an aside: I've yet to come across a good free search add-on for Outlook.) I realise Outlook is not the best place to store all my information and I'd prefer not to. In an ideal world I'd like to be able to organise all of the information stored in Outlook in a MindMap (my software of choice being Freemind) or Wiki. To maintain an email audit-trail, I've considered saving individual emails as files using a MindMap or Wiki to link them. What do people think of this? (I can't say I relish the thought of the exporting process!) Whatever I do is going to involve some pain (i.e. setting up a Wiki/MindMap) or sticking with what Outlook provides currently. Has anyone been in the same position? Has anyone mass-migrated information from Outlook? If so, what was the best way? Any ideas or alternative proposals?

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Remote Desktop to Server 2008 fails from one particular Win7 client

- by Jesse McGrew

I have a VPS running Windows Web Server 2008 R2. I'm able to connect using Remote Desktop from my home PC (Windows 7), personal laptop (Windows 7), and work laptop (Windows XP). However, I cannot connect from my work PC (Windows 7). I receive the error "The logon attempt failed" in the RDP client, and the server event log shows "An account failed to log on" with this explanation: Subject: Security ID: NULL SID Account Name: - Account Domain: - Logon ID: 0x0 Logon Type: 3 Account For Which Logon Failed: Security ID: NULL SID Account Name: username Account Domain: hostname Failure Information: Failure Reason: Unknown user name or bad password. Status: 0xc000006d Sub Status: 0xc0000064 Process Information: Caller Process ID: 0x0 Caller Process Name: - Network Information: Workstation Name: JESSE-PC Source Network Address: - Source Port: - Detailed Authentication Information: Logon Process: NtLmSsp Authentication Package: NTLM Transited Services: - Package Name (NTLM only): - Key Length: 0 I can connect from the offending work PC if I start up Windows XP Mode and use the RDP client inside that. The server is part of a domain but my account is local, so I'm logging in using a username of the form hostname\username. None of the clients are part of a domain. The server uses a self-signed certificate, and connecting from home I get a warning about that, but connecting from work I just get the logon error.

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TFS 2012: Backup Plan Fails with empty log file

- by Vitor

I have a Team Foundation Server 2012 installation with Power Tools, and I defined a backup plan using the wizard found in the "Database Backup Tools" in the Team Foundation Server Administration Console. I set the backup plan to do a full database backup on Sunday mornings, to another server in the network. I followed the wizard with no problems and the Backup Plan was set successfully. However when the backup runs it returns Error as result and when I go to the log file I only get the header and no further info: [Info @01:00:01.078] ==================================================================== [Info @01:00:01.078] Team Foundation Server Administration Log [Info @01:00:01.078] Version : 11.0.50727.1 [Info @01:00:01.078] DateTime : 11/25/2012 02:00:01 [Info @01:00:01.078] Type : Full Backup Activity [Info @01:00:01.078] User : <backup user> [Info @01:00:01.078] Machine : <TFS Server> [Info @01:00:01.078] System : Microsoft Windows NT 6.2.9200.0 (AMD64) [Info @01:00:01.078] ==================================================================== I can imagine it's a permission problem, but I have no idea where to start ... Can anyone help? Thank you for your time! EDIT I'm not sure if it is related, but I logged in with "backup user" in "TFS Server" and there was this crash window opened with "TFS Power Tool Shell Extension (TfsComProviderSvr) has stopped working". The full crash log is here: Problem signature: Problem Event Name: APPCRASH Application Name: TfsComProviderSvr.exe Application Version: 11.0.50727.0 Application Timestamp: 5050cd2a Fault Module Name: StackHash_e8da Fault Module Version: 6.2.9200.16420 Fault Module Timestamp: 505aaa82 Exception Code: c0000374 Exception Offset: PCH_72_FROM_ntdll+0x00040DA8 OS Version: 6.2.9200.2.0.0.272.7 Locale ID: 1043 Additional Information 1: e8da Additional Information 2: e8dac447e1089515a72386afa6746972 Additional Information 3: d903 Additional Information 4: d9036f986c69f4492a70e4cf004fb44d Does it help? Thanks everyone!

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NTBackup Error: C: is not a valid drive

- by Chris

I'm trying to use NtBackup to back up the C: Drive on a Microsoft Windows Small Business Server 2003 machine and get the following error in the log file: Backup Status Operation: Backup Active backup destination: 4mm DDS Media name: "Media created 04/02/2011 at 21:56" Error: The device reported an error on a request to read data from media. Error reported: Invalid command. There may be a hardware or media problem. Please check the system event log for relevant failures. Error: C: is not a valid drive, or you do not have access. The operation did not successfully complete. I'm using a brand new SATA Quantum Dat-72 drive with a brand new tape (tried a couple of tapes). I carry out the following: Open NTBackup Select Backup Tab Tick the box next to C: Ensure Destination is 4mm DDS Media is set to New Press Start Backup Choose Replace the data on the media and press Start Backup NTBackup tries to mount the media Error Message shows: The device reported an error on a request to read data from media. Error reported: INvalid command. There may be a hardware or media problem. Please check the system event log for relevant failures. On checking the log I find the following: Event Type: Information Event Source: NTBackup Event Category: None Event ID: 8018 Date: 04/02/2011 Time: 22:02:02 User: N/A Computer: SERVER Description: Begin Operation For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. and then; Event Type: Information Event Source: NTBackup Event Category: None Event ID: 8019 Date: 04/02/2011 Time: 22:02:59 User: N/A Computer: SERVER Description: End Operation: The operation was successfully completed. Consult the backup report for more details. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Merge changes in Microsoft Word documents

- by Álvaro G. Vicario

I'm using Microsoft Word 2002 to maintain some documentation. The documents are stored in a version control repository (Subversion) together with the source code it documents. My Subversion client (TortoiseSVN) comes with a little VBA script that allows to leverage the built-in revisions feature when merging different branches. In other words, when I want to copy changes from one document to another, Word compares both documents (source and target) and builds a third document that has the contents of the source doc tagged as revisions, so I can then review differences one by one and confirm or discard changes. While this is handy, it also means that making a single change to the source document forces me to review all the differences between both documents and discard all of them except the only actual change. My questions is... Do you know about an application or plug-in that's able to find the differences between two Word documents and apply those differences to a third document? (I know 2002 is very old but that's what my company gives me; I'm open to solutions that use newer versions though.)

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How to disable irritating Office File Validation security alert?

- by Rabarberski

I have Microsoft Office 2007 running on Windows 7. Yesterday I updated Office to the latest service pack, i.e. SP3. This morning, when opening an MS Word document (.doc format, and a document I created myself some months ago) I was greeted with a new dialog box saying: Security Alert - Office File Validation WARNING: Office File Validation detected a problem while trying to open this file. Opening this is probably dangerous, and may allow a malicious user to take over your computer. Contact the sender and ask them to re-save and re-send the file. For more security, verify in person or via the phone that they sent the file. Including two links to some microsoft blabla webpage. Obviously the document is safe as I created it myself some months ago. How to disable this irritating dialog box? (On a sidenote, a rethorical question: Will Microsoft never learn? I consider myself a power user in Word, but I have no clue what could be wrong with my document so that it is considered dangerous. Let alone more basic users of Word. Sigh....)

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ProxyPass for specific vhost with mod_rewrite

- by Steve Robbins

I have a web server that it set up to dynamically server different document roots for different domains <VirtualHost *:80> <IfModule mod_rewrite.c> # Stage sites :: www.[document root].server.company.com => /home/www/[document root] RewriteCond %{HTTP_HOST} ^www\.[^.]+\.server\.company\.com$ RewriteRule ^(.+) %{HTTP_HOST}$1 [C] RewriteRule ^www\.([^.]+)\.server\.company\.com(.*) /home/www/$1/$2 [L] </IfModule> </VirtualHost> This makes it so that www.foo.server.company.com will serve the document root of server.company.com:/home/www/foo/ For one of these sites, I need to add a ProxyPass, but I only want it to be applied to that one site. I tried something like <VirtualHost *:80> <Directory /home/www/foo> UseCanonicalName Off ProxyPreserveHost On ProxyRequests Off ProxyPass /services http://www-test.foo.com/services ProxyPassReverse /services http://www-test.foo.com/services </Directory> </VirtualHost> But then I get these errors ProxyPreserveHost not allowed here ProxyPass|ProxyPassMatch can not have a path when defined in a location. How can I set up a ProxyPass for a single virtual host?

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Window 7 Host does not answer to ping

- by gencha

Today I tried printing on a shared printer on one of our homegroup members. Sadly it did not work (printer marked as offline). Shortly after, I noticed I can't even ping the machine that owns the printer (I also can not remotely access it in any other way I've tried). Currently I'm trying to ping the machine from the router both computers are connected to (and my machine in question doesn't answer). I do receive the echo requests (as verified with WireShark). I also added a rule in the Windows Firewall to specifically allow ICMP echo requests, but that didn't change anything. I also tried netsh firewall set icmpsetting 8 enable, but that didn't change anything either. Completely disabling the Windows Firewall has no effect on the issue either. One has to wonder, where does Windows log when and why it ignored any incoming packets? How can I get to the bottom of this? Here are some ways I found to dig deeper into the issue: Enabling logging on the Windows Firewall Enabling Windows Filtering Platform Auditing Both methods at least give more insight into the issue. The plain log file is full of entries like this: 2011-11-11 14:35:27 DROP ICMP 192.168.133.1 192.168.133.128 - - 84 - - - - 8 0 - RECEIVE So the ICMP packets are being dropped as if that was intended. The Event Viewer now gives a little bit more details: The Windows Filtering Platform has blocked a packet. Application Information: Process ID: 4 Application Name: System Network Information: Direction: Inbound Source Address: 192.168.133.1 Source Port: 0 Destination Address: 192.168.133.128 Destination Port: 8 Protocol: 1 Filter Information: Filter Run-Time ID: 214517 Layer Name: Receive/Accept Layer Run-Time ID: 44 This same entry is always repeated with 2 points of information changing: Process ID: 420 Application Name: \device\harddiskvolume2\windows\system32\svchost.exe The service host with the PID 420 is the host for the following services: Windows Audio DHCP Client Windows Event Log HomeGroup Provider TCP/IP NetBIOS Helper Security Center Additionally, there is currently this problem with the same machine: Even though my network is set to be a "Home network", I am unable to create a new homegroup.

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mysqld crashes on any statement

- by ??iu

I restarted my slave to change configuration settings to skip reverse hostname lookup on connecting and to enable the slow query log. I edited /etc/my.cnf making only these changes, then restarted mysqld with /etc/init.d/mysql restart All appeared to be well but when I connect to msyqld remotely or locally though it connects okay a slight problem is that mysqld crashes whenever you try to issue any kind of statement. The client looks like: Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 3 Server version: 5.1.31-1ubuntu2-log Type 'help;' or '\h' for help. Type '\c' to clear the buffer. mysql> show tables; ERROR 2006 (HY000): MySQL server has gone away No connection. Trying to reconnect... Connection id: 1 Current database: mydb ERROR 2006 (HY000): MySQL server has gone away No connection. Trying to reconnect... ERROR 2003 (HY000): Can't connect to MySQL server on 'xx.xx.xx.xx' (61) ERROR: Can't connect to the server ERROR 2006 (HY000): MySQL server has gone away No connection. Trying to reconnect... ERROR 2003 (HY000): Can't connect to MySQL server on 'xx.xx.xx.xx' (61) ERROR: Can't connect to the server ERROR 2006 (HY000): MySQL server has gone away Bus error The mysqld error log looks like: 101210 16:35:51 InnoDB: Error: (1500) Couldn't read the MAX(job_id) autoinc value from the index (PRIMARY). 101210 16:35:51 InnoDB: Assertion failure in thread 140245598570832 in file handler/ha_innodb.cc line 2595 InnoDB: Failing assertion: error == DB_SUCCESS InnoDB: We intentionally generate a memory trap. InnoDB: Submit a detailed bug report to http://bugs.mysql.com. InnoDB: If you get repeated assertion failures or crashes, even InnoDB: immediately after the mysqld startup, there may be InnoDB: corruption in the InnoDB tablespace. Please refer to InnoDB: http://dev.mysql.com/doc/refman/5.1/en/forcing-recovery.html InnoDB: about forcing recovery. 101210 16:35:51 - mysqld got signal 6 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=3 max_threads=600 threads_connected=3 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 1328077 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x18209220 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x7f8d791580d0 thread_stack 0x20000 /usr/sbin/mysqld(my_print_stacktrace+0x29) [0x8b4f89] /usr/sbin/mysqld(handle_segfault+0x383) [0x5f8f03] /lib/libpthread.so.0 [0x7f902a76a080] /lib/libc.so.6(gsignal+0x35) [0x7f90291f8fb5] /lib/libc.so.6(abort+0x183) [0x7f90291fabc3] /usr/sbin/mysqld(ha_innobase::open(char const*, int, unsigned int)+0x41b) [0x781f4b] /usr/sbin/mysqld(handler::ha_open(st_table*, char const*, int, int)+0x3f) [0x6db00f] /usr/sbin/mysqld(open_table_from_share(THD*, st_table_share*, char const*, unsigned int, unsigned int, unsigned int, st_table*, bool)+0x57a) [0x64760a] /usr/sbin/mysqld [0x63f281] /usr/sbin/mysqld(open_table(THD*, TABLE_LIST*, st_mem_root*, bool*, unsigned int)+0x626) [0x641e16] /usr/sbin/mysqld(open_tables(THD*, TABLE_LIST**, unsigned int*, unsigned int)+0x5db) [0x6429cb] /usr/sbin/mysqld(open_normal_and_derived_tables(THD*, TABLE_LIST*, unsigned int)+0x1e) [0x642b0e] /usr/sbin/mysqld(mysqld_list_fields(THD*, TABLE_LIST*, char const*)+0x22) [0x70b292] /usr/sbin/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x146d) [0x60dc1d] /usr/sbin/mysqld(do_command(THD*)+0xe8) [0x60dda8] /usr/sbin/mysqld(handle_one_connection+0x226) [0x601426] /lib/libpthread.so.0 [0x7f902a7623ba] /lib/libc.so.6(clone+0x6d) [0x7f90292abfcd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd->query at 0x18213c70 = thd->thread_id=3 thd->killed=NOT_KILLED The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains information that should help you find out what is causing the crash. 101210 16:35:51 mysqld_safe Number of processes running now: 0 101210 16:35:51 mysqld_safe mysqld restarted InnoDB: The log sequence number in ibdata files does not match InnoDB: the log sequence number in the ib_logfiles! 101210 16:35:54 InnoDB: Database was not shut down normally! InnoDB: Starting crash recovery. InnoDB: Reading tablespace information from the .ibd files... InnoDB: Restoring possible half-written data pages from the doublewrite InnoDB: buffer... 101210 16:35:56 InnoDB: Started; log sequence number 456 143528628 101210 16:35:56 [Warning] 'user' entry 'root@PSDB102' ignored in --skip-name-resolve mode. 101210 16:35:56 [Warning] Neither --relay-log nor --relay-log-index were used; so replication may break when this MySQL server acts as a slave and has his hostname changed!! Please use '--relay-log=mysqld-relay-bin' to avoid this problem. 101210 16:35:56 [Note] Event Scheduler: Loaded 0 events 101210 16:35:56 [Note] /usr/sbin/mysqld: ready for connections. Version: '5.1.31-1ubuntu2-log' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu) 101210 16:36:11 InnoDB: Error: (1500) Couldn't read the MAX(job_id) autoinc value from the index (PRIMARY). 101210 16:36:11 InnoDB: Assertion failure in thread 139955151501648 in file handler/ha_innodb.cc line 2595 InnoDB: Failing assertion: error == DB_SUCCESS InnoDB: We intentionally generate a memory trap. InnoDB: Submit a detailed bug report to http://bugs.mysql.com. InnoDB: If you get repeated assertion failures or crashes, even InnoDB: immediately after the mysqld startup, there may be InnoDB: corruption in the InnoDB tablespace. Please refer to InnoDB: http://dev.mysql.com/doc/refman/5.1/en/forcing-recovery.html InnoDB: about forcing recovery. 101210 16:36:11 - mysqld got signal 6 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=1 max_threads=600 threads_connected=1 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 1328077 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x18588720 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x7f49d916f0d0 thread_stack 0x20000 /usr/sbin/mysqld(my_print_stacktrace+0x29) [0x8b4f89] /usr/sbin/mysqld(handle_segfault+0x383) [0x5f8f03] /lib/libpthread.so.0 [0x7f4c8a73f080] /lib/libc.so.6(gsignal+0x35) [0x7f4c891cdfb5] /lib/libc.so.6(abort+0x183) [0x7f4c891cfbc3] /usr/sbin/mysqld(ha_innobase::open(char const*, int, unsigned int)+0x41b) [0x781f4b] /usr/sbin/mysqld(handler::ha_open(st_table*, char const*, int, int)+0x3f) [0x6db00f] /usr/sbin/mysqld(open_table_from_share(THD*, st_table_share*, char const*, unsigned int, unsigned int, unsigned int, st_table*, bool)+0x57a) [0x64760a] /usr/sbin/mysqld [0x63f281] /usr/sbin/mysqld(open_table(THD*, TABLE_LIST*, st_mem_root*, bool*, unsigned int)+0x626) [0x641e16] /usr/sbin/mysqld(open_tables(THD*, TABLE_LIST**, unsigned int*, unsigned int)+0x5db) [0x6429cb] /usr/sbin/mysqld(open_normal_and_derived_tables(THD*, TABLE_LIST*, unsigned int)+0x1e) [0x642b0e] /usr/sbin/mysqld(mysqld_list_fields(THD*, TABLE_LIST*, char const*)+0x22) [0x70b292] /usr/sbin/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x146d) [0x60dc1d] /usr/sbin/mysqld(do_command(THD*)+0xe8) [0x60dda8] /usr/sbin/mysqld(handle_one_connection+0x226) [0x601426] /lib/libpthread.so.0 [0x7f4c8a7373ba] /lib/libc.so.6(clone+0x6d) [0x7f4c89280fcd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd->query at 0x18599950 = thd->thread_id=1 thd->killed=NOT_KILLED The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains information that should help you find out what is causing the crash. 101210 16:36:11 mysqld_safe Number of processes running now: 0 101210 16:36:11 mysqld_safe mysqld restarted The config is [mysqld_safe] socket = /var/run/mysqld/mysqld.sock nice = 0 [mysqld] innodb_file_per_table innodb_buffer_pool_size=10G innodb_log_buffer_size=4M innodb_flush_log_at_trx_commit=2 innodb_thread_concurrency=8 skip-slave-start server-id=3 # # * IMPORTANT # If you make changes to these settings and your system uses apparmor, you may # also need to also adjust /etc/apparmor.d/usr.sbin.mysqld. # user = mysql pid-file = /var/run/mysqld/mysqld.pid socket = /var/run/mysqld/mysqld.sock port = 3306 basedir = /usr datadir = /DB2/mysql tmpdir = /tmp skip-external-locking # # Instead of skip-networking the default is now to listen only on # localhost which is more compatible and is not less secure. #bind-address = 127.0.0.1 # # * Fine Tuning # key_buffer = 16M max_allowed_packet = 16M thread_stack = 128K thread_cache_size = 8 # This replaces the startup script and checks MyISAM tables if needed # the first time they are touched myisam-recover = BACKUP max_connections = 600 #table_cache = 64 #thread_concurrency = 10 # # * Query Cache Configuration # query_cache_limit = 1M query_cache_size = 32M # skip-federated slow-query-log skip-name-resolve Update: I followed the instructions as per http://dev.mysql.com/doc/refman/5.1/en/forcing-innodb-recovery.html and set innodb_force_recovery = 4 and the logs are showing a different error but the behavior is still the same: 101210 19:14:15 mysqld_safe mysqld restarted 101210 19:14:19 InnoDB: Started; log sequence number 456 143528628 InnoDB: !!! innodb_force_recovery is set to 4 !!! 101210 19:14:19 [Warning] 'user' entry 'root@PSDB102' ignored in --skip-name-resolve mode. 101210 19:14:19 [Warning] Neither --relay-log nor --relay-log-index were used; so replication may break when this MySQL server acts as a slave and has his hostname changed!! Please use '--relay-log=mysqld-relay-bin' to avoid this problem. 101210 19:14:19 [Note] Event Scheduler: Loaded 0 events 101210 19:14:19 [Note] /usr/sbin/mysqld: ready for connections. Version: '5.1.31-1ubuntu2-log' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu) 101210 19:14:32 InnoDB: error: space object of table mydb/__twitter_friend, InnoDB: space id 1602 did not exist in memory. Retrying an open. 101210 19:14:32 InnoDB: error: space object of table mydb/access_request, InnoDB: space id 1318 did not exist in memory. Retrying an open. 101210 19:14:32 InnoDB: error: space object of table mydb/activity, InnoDB: space id 1595 did not exist in memory. Retrying an open. 101210 19:14:32 - mysqld got signal 11 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=1 max_threads=600 threads_connected=1 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 1328077 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. thd: 0x1753c070 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 0x7f7a0b5800d0 thread_stack 0x20000 /usr/sbin/mysqld(my_print_stacktrace+0x29) [0x8b4f89] /usr/sbin/mysqld(handle_segfault+0x383) [0x5f8f03] /lib/libpthread.so.0 [0x7f7cbc350080] /usr/sbin/mysqld(ha_innobase::innobase_get_index(unsigned int)+0x46) [0x77c516] /usr/sbin/mysqld(ha_innobase::innobase_initialize_autoinc()+0x40) [0x77c640] /usr/sbin/mysqld(ha_innobase::open(char const*, int, unsigned int)+0x3f3) [0x781f23] /usr/sbin/mysqld(handler::ha_open(st_table*, char const*, int, int)+0x3f) [0x6db00f] /usr/sbin/mysqld(open_table_from_share(THD*, st_table_share*, char const*, unsigned int, unsigned int, unsigned int, st_table*, bool)+0x57a) [0x64760a] /usr/sbin/mysqld [0x63f281] /usr/sbin/mysqld(open_table(THD*, TABLE_LIST*, st_mem_root*, bool*, unsigned int)+0x626) [0x641e16] /usr/sbin/mysqld(open_tables(THD*, TABLE_LIST**, unsigned int*, unsigned int)+0x5db) [0x6429cb] /usr/sbin/mysqld(open_normal_and_derived_tables(THD*, TABLE_LIST*, unsigned int)+0x1e) [0x642b0e] /usr/sbin/mysqld(mysqld_list_fields(THD*, TABLE_LIST*, char const*)+0x22) [0x70b292] /usr/sbin/mysqld(dispatch_command(enum_server_command, THD*, char*, unsigned int)+0x146d) [0x60dc1d] /usr/sbin/mysqld(do_command(THD*)+0xe8) [0x60dda8] /usr/sbin/mysqld(handle_one_connection+0x226) [0x601426] /lib/libpthread.so.0 [0x7f7cbc3483ba] /lib/libc.so.6(clone+0x6d) [0x7f7cbae91fcd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort... thd->query at 0x1754d690 = thd->thread_id=1 thd->killed=NOT_KILLED The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains information that should help you find out what is causing the crash.

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NetBackup's bplist doesn't get user/group info for Windows files

- by Gnustavo

I'm trying to get information about storage consumption from NetBackup's bplist output. I'm running NBU 6.0MP5 on a RHEL 3 server. The server is backing up several Solaris, Linux, and Windows machines. When I use bplist to get information about files backed up on any UNIX machine I get something like this: # bplist -C unixclient -R 99 -l -s 01/28/2006 -e 01/29/2006 / drwxr-xr-x test ccase 0 Nov 16 09:28 /l/home2/test/ -rw------- test ccase 4737 Jan 06 17:54 /l/home2/test/.bash_history -rw-rw-r-- test ccase 104 Nov 11 2004 /l/home2/test/.bashrc However, when I use it to list files backed up on any Windows client I can't get the user and group information. They both always appear as 'root'. Like this: # bplist -C winclient -t 13 -R 99 -l -s 02/20/2006 / drwx------ root root 0 Feb 20 14:26 /C/temp/ -rwx------ root root 41 Feb 20 14:26 /C/temp/asdf.txt drwx------ root root 0 May 25 2004 /C/temp/CTRMNGR/ Does anyone know why bplist doesn't show the correct user/group for Windows files? If it can't, is there a way to get that information using another command? Thanks. Gustavo.

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Explorer.exe keeps crashing during log in

- by asif

I have got a weird problem. My windows 7 has two user accounts (both are administrator). I can log in to one account and do all sort of work. But whenever I try to log in to other account, it shows a blank screen and a messagebox pops up with "windows explorer has stopped working". The options available are: Close the program Check online for a solution and close the program The problem signature is as follows: Problem Event Name: InPageError Error Status Code: c000009c Faulting Media Type: 00000003 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 If I press alt+ctrl+del and then select start task manager, it also crashes. I can not run any program using runas command (from good profile) too. The task manager and runas programs all show same problem signature. I read the similar question and followed all the steps, but no luck. Later, I viewed the event log and found that, explorer.exe could not access a file. I checked the location but the file is there. The actual message is: Windows cannot access the file C:\Users\testuser\AppData\Local\Microsoft\Windows\Caches\{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000020.db for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error. The question is, how can I resolve this issue? Should I just delete the file or replace it with another one to stop explorer.exe from crashing? offtopic: What is the content of this file and why it is necessary?

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AWS elastic load balancer basic issues

- by Jones

I have an array of EC2 t1.micro instances behind a load balancer and each node can manage ~100 concurrent users before it starts to get wonky. i would THINK if i have 2 such instances it would allow my network to manage 200 concurrent users... apparently not. When i really slam the server (blitz.io) with a full 275 concurrents, it behaves the same as if there is just one node. it goes from 400ms response time to 1.6 seconds (which for a single t1.micro is expected, but not 6). So the question is, am i simply not doing something right or is ELB effectively worthless? Anyone have some wisdom on this? AB logs: Loadbalancer (3x m1.medium) Document Path: /ping/index.html Document Length: 185 bytes Concurrency Level: 100 Time taken for tests: 11.668 seconds Complete requests: 50000 Failed requests: 0 Write errors: 0 Non-2xx responses: 50001 Total transferred: 19850397 bytes HTML transferred: 9250185 bytes Requests per second: 4285.10 [#/sec] (mean) Time per request: 23.337 [ms] (mean) Time per request: 0.233 [ms] (mean, across all concurrent requests) Transfer rate: 1661.35 [Kbytes/sec] received Connection Times (ms) min mean[+/-sd] median max Connect: 1 2 4.3 2 63 Processing: 2 21 15.1 19 302 Waiting: 2 21 15.0 19 261 Total: 3 23 15.7 21 304 Single instance (1x m1.medium direct connection) Document Path: /ping/index.html Document Length: 185 bytes Concurrency Level: 100 Time taken for tests: 9.597 seconds Complete requests: 50000 Failed requests: 0 Write errors: 0 Non-2xx responses: 50001 Total transferred: 19850397 bytes HTML transferred: 9250185 bytes Requests per second: 5210.19 [#/sec] (mean) Time per request: 19.193 [ms] (mean) Time per request: 0.192 [ms] (mean, across all concurrent requests) Transfer rate: 2020.01 [Kbytes/sec] received Connection Times (ms) min mean[+/-sd] median max Connect: 1 9 128.9 3 3010 Processing: 1 10 8.7 9 141 Waiting: 1 9 8.7 8 140 Total: 2 19 129.0 12 3020

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How can visiting a webpage infect your computer?

- by Cybis

My mother's computer recently became infected with some sort of rootkit. It began when she received an email from a close friend asking her to check out some sort of webpage. I never saw it, but my mother said it was just a blog of some sort, nothing interesting. A few days later, my mother signed in on the PayPal homepage. PayPal gave some sort of security notice which stated that to prevent fraud, they needed some additional personal information. Among some of the more normal information (name, address, etc.), they asked for her SSN and bank PIN! She refused to submit that information and complained to PayPal that they shouldn't ask for it. PayPal said they would never ask for such information and that it wasn't their webpage. There was no such "security notice" when she logged in from a different computer, only from hers. It wasn't a phishing attempt or redirection of some sort, IE clearly showed an SSL connection to https://www.paypal.com/ She remembered that strange email and asked her friend about it - the friend never sent it! Obviously, something on her computer was intercepting the PayPal homepage and that email was the only other strange thing to happen recently. She entrusted me to fix everything. I nuked the computer from orbit since it was the only way to be sure (i.e., reformatted her hard drive and did a clean install). That seemed to work fine. But that got me wondering... my mother didn't download and run anything. There were no weird ActiveX controls running (she's not computer illiterate and knows not to install them), and she only uses webmail (i.e., no Outlook vulnerability). When I think webpages, I think content presentation - JavaScript, HTML, and maybe some Flash. How could that possibly install and execute arbitrary software on your computer? It seems kinda weird/stupid that such vulnerabilities exist.

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Symantec Backup Exec 12 Tape Alert.

- by Adam

Every day, I run 5 backups using 6 tapes. Each day, when I run the inventory, I get a tape alert Error. This occurs every day, on the same job. The error is: Job 'Inventory Daily ********' has reported Multiple Tape Alerts on server '******' Please refer to job log *****.xml for more information. When i look at the Job log, the Utility Job Information says: The device has reported the following TapeAlert diagnostic information Information- The library has been manually turned offline and is unavailable for use. Robotic library for device: PV132T 500 Warning - Library security has been compromised. Robotic Library for device: PV132T 500. Critical - The library has detected a inconsistency in its inventory. 1.Redo the library inventory to correct the inconsistency. 2. Restart the operation. Check the applications users manual or hardware users manual for specific instructions on redoing the library inventory. Roboric Library for Device PV132T 500. When I run the same inventory for a second time, the job completes successfully. I am using Symantec Backup Exec 12 running on Windows Server 2008. I am using a Dell Powervault 132T 500 tape drive. If anyone can help me on how to resolve this problem, it would be very much appreciated.

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Office 2003 Service Pack 3- Not able to install

- by kabirrao

I am trying to install Office 2003 SP3 on a windows 2003 EE server (used as a terminal server) which already have office 2003 SP2. I am getting an error that says "Update can not be applied". Below are the eventviewer entries for Application: _ Event Type: Warning Event Source: MsiInstaller Event Category: None Event ID: 1015 Date: 1-2-2010 Time: 5:51:22 User: Domain\domainadmin Computer: TER01 Description: Failed to connect to server. Error: 0x800401F0 For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. _ Event Type: Information Event Source: MsiInstaller Event Category: None Event ID: 11708 Date: 1-2-2010 Time: 5:52:23 User: Domain\domainadmin Computer: TER01 Description: Product: Microsoft Office Professional Edition 2003 -- Installation failed. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 7b 39 30 31 31 30 34 30 {9011040 0008: 39 2d 36 30 30 30 2d 31 9-6000-1 0010: 31 44 33 2d 38 43 46 45 1D3-8CFE 0018: 2d 30 31 35 30 30 34 38 -0150048 0020: 33 38 33 43 39 7d 383C9} _ Event Type: Information Event Source: McLogEvent Event Category: None Event ID: 257 Date: 1-2-2010 Time: 5:52:23 User: NT AUTHORITY\SYSTEM Computer: TER01 Description: Would be blocked by access protection rule (rule is in warn-only mode) (Common Standard Protection:Prevent common programs from running files from the Temp folder).

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How to find out what is causing a slow down of the application on this server?

- by Jan P.

This is not the typical serverfault question, but I'm out of ideas and don't know where else to go. If there are better places to ask this, just point me there in the comments. Thanks. Situation We have this web application that uses Zend Framework, so runs in PHP on an Apache web server. We use MySQL for data storage and memcached for object caching. The application has a very unique usage and load pattern. It is a mobile web application where every full hour a cronjob looks through the database for users that have some information waiting or action to do and sends this information to a (external) notification server, that pushes these notifications to them. After the users get these notifications, the go to the app and use it, mostly for a very short time. An hour later, same thing happens. Problem In the last few weeks usage of the application really started to grow. In the last few days we encountered very high load and doubling of application response times during and after the sending of these notifications (so basically every hour). The server doesn't crash or stop responding to requests, it just gets slower and slower and often takes 20 minutes to recover - until the same thing starts again at the full hour. We have extensive monitoring in place (New Relic, collectd) but I can't figure out what's wrong; I can't find the bottlekneck. That's where you come in: Can you help me figure out what's wrong and maybe how to fix it? Additional information The server is a 16 core Intel Xeon (8 cores with hyperthreading, I think) and 12GB RAM running Ubuntu 10.04 (Linux 3.2.4-20120307 x86_64). Apache is 2.2.x and PHP is Version 5.3.2-1ubuntu4.11. If any configuration information would help analyze the problem, just comment and I will add it. Graphs info phpinfo() apc status memcache status collectd Processes CPU Apache Load MySQL Vmem Disk New Relic Application performance Server overview Processes Network Disks (Sorry the graphs are gifs and not the same time period, but I think the most important info is in there)

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Word 2010 creates multiple processes... sometimes

- by Bill Sambrone

I've run into a strange behavior when I migrated our users from Office 2007 / Vista to Office 2010 / Windows 7 (all 32-bit). They use a web based document management system called NetDocuments which stores all their .doc/.docx files. Generally, when they click on a doc from the browser window it fires up Word and opens the doc. Word has an add-in in it from NetDocs as well so it can upload the changed document directly back to the NetDocs server. I get a phone call when Word crashes, and every single time it has crashed I have witnessed multiple winword.exe processes running in task manager. I used process explorer to see what created the process, and it is all Internet Explorer. So far I have rolled them back to IE8 and the problem happens less frequently, but it still happens. When I try to duplicate the problem, I can make it happen sometimes if I open multiple documents very quickly. Using lightning fast alt-tab reflexes, I DO see that a 2nd WinWord process is created when a user clicks on a document, then it closes once the document is open. I think what is happening is that the secondary WinWord process that does some sort of NetDocs voodoo is getting stuck open. This behavior is new to Word 2010 / Windows 7 and google searching isn't coming up with much. I have seen a few posts that this is a known issue in certain circumstances and there is no "fix", but I thought it would good to ask others on this. Thanks!

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How can visiting a webpage infect your computer?

- by Cybis

My mother's computer recently became infected with some sort of rootkit. It began when she received an email from a close friend asking her to check out some sort of webpage. I never saw it, but my mother said it was just a blog of some sort, nothing interesting. A few days later, my mother signed in on the PayPal homepage. PayPal gave some sort of security notice which stated that to prevent fraud, they needed some additional personal information. Among some of the more normal information (name, address, etc.), they asked for her SSN and bank PIN! She refused to submit that information and complained to PayPal that they shouldn't ask for it. PayPal said they would never ask for such information and that it wasn't their webpage. There was no such "security notice" when she logged in from a different computer, only from hers. It wasn't a phishing attempt or redirection of some sort, IE clearly showed an SSL connection to https://www.paypal.com/ She remembered that strange email and asked her friend about it - the friend never sent it! Obviously, something on her computer was intercepting the PayPal homepage and that email was the only other strange thing to happen recently. She entrusted me to fix everything. I nuked the computer from orbit since it was the only way to be sure (i.e., reformatted her hard drive and did a clean install). That seemed to work fine. But that got me wondering... my mother didn't download and run anything. There were no weird ActiveX controls running (she's not computer illiterate and knows not to install them), and she only uses webmail (i.e., no Outlook vulnerability). When I think webpages, I think content presentation - JavaScript, HTML, and maybe some Flash. How could that possibly install and execute arbitrary software on your computer? It seems kinda weird/stupid that such vulnerabilities exist.

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Understanding Microsoft Word Formatting Behavior. Does anyone?

- by deemer

This isn't a question about how to do something (well, not directly), but rather an inquiry to see if anyone understands why MS Word behaves the way it does with respect to formatting from a design perspective. This is also admittedly a rant about Word. This is a question that has plagued me, well, every time I open a document in Word, and covers a lot of individual topics, so I'll restrict the discussion here to two concrete behaviors that baffle me. 1) Backspacing over whitespace changes the format of preceding text. This seems to most often occur when the preceding text is a header or list number. The strangest thing about this is the new format of the changed text usually doesn't appear anywhere else in the document. 2) Numbered lists count almost at random. I am working on a document today where the list numbers count as follows: 1, 2, 2, 3, 3. The lettering in the sublists go like this 1: a, 2: a, 2: b c d, 3: e f g, 3: a. Clicking on each number or letter highlights the other numbers or letters that Word thinks it is related to, which are scattered around the document pretty heavily. Attempts to renumber the list have so far proven fruitless, as Word seems to maintain these associations through clipboard copies, etc. Why could this even happen?

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Consulting: Organizing site/environment documentation for customers?

- by ewwhite

Over time, I've taken on consulting and contract engineering work for various clients. More recently, customers are asking for certain types of documentation. These are small businesses and typically do not have dedicated technical staff. Within a single company, Wiki/Confluence/Sharepoint, etc. all make sense as a central repository for documentation and environment information. I struggle with finding a consistent method to deliver the following information to discrete customers. I'm shooting for a process that's more portable, secure and elegant than a simple spreadsheet or the dreaded binder full of outdated information. Important IP addresses, DHCP scope, etc. Network diagram (if needed). Administrative usernames and passwords and management URLs. Software license keys. Support contracts and warranty information. Vendor support contacts and instructions. I know there are other consultants here. Any suggestions or tips on maintaining documentation across multiple environments in a customer-friendly format? How do you do it?

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Recover windows cached domain password

- by theguy

I have a computer from another small organization that works with our school. It was previously joined to another domain from elsewhere. The organization doesn't have an IT person so they didn't think of what they needed to do about the information on the computer before they moved it to our school. The previous user of the computer is no longer with the organization so no information about the password. The computer has information that needs to be accessed and programs so putting the hard drive on another computer and grabbing the information is a no go as I need the computer itself to be working as well. The computer is running Windows Vista Business Edition and is joined to a domain with a cached profile. The admin accounts are disabled by GPO. I've been asked to see if I could recover the password but running ophcrack gave me no hits on the cached profile. I'm not too familiar with password recovery tools that would work on a cached profile from a domain so I'm looking for answers here. Any other suggestions? Preferably something free as we're a small school and an easy to use liveCD solution like ophcrack would be appreciated.

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Utilu IE Collection IE6 crashes under Windows 7

- by Aron

I've installed Utilu IE Collection under Windows 7 64-bit, but am unable to successfully run IE6 (specifically, "Internet Explorer 6.0 (6.00.2900.2180)"). I haven't tried other versions of IE from the package, so their behavior is unknown. It starts up fine, but the address bar isn't shown. (Attempted to post image, but I'm a newbie on SU and it wouldn't let me. Can be found here.) View-Toolbars shows 'Address Bar' already selected. If I try to (de-)select Address Bar in that list, it crashes: Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 6.0.2900.2180 Application Timestamp: 41107b81 Fault Module Name: StackHash_e162 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 00000000 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e162 Additional Information 2: e1625455580a00d3fda64a8cdf366fbb Additional Information 3: 58c7 Additional Information 4: 58c75753c6745fad91929ab6430a83fa That's not all that's wrong ('Search' pane has no contents as well, probably more), but it's the most glaring problem. I've seen some allusions to a registry change needed to fix this, but haven't been able to find any details. Anybody? I'm running the latest version of the collection, 1.7.0.6.

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linux: per-process monitor, every 10 minutes, with history access

- by Inbar Rose

I really didn't know a better way to ask my question, hence you get a horribly named question. I will explain what i want to do, maybe that will help you help me. I would like to have my linux machine continuously monitor (every 10 minutes) all the processes on my machine. The information from each process that I require is the name, CPU usage, allocated (virtual) memory, and resident (ram) memory. If these periodic reports were to be looked at, they would look something like this: PROCESS CPU RAM VIRTUAL name1 % MB MB name2 % MB MB ...etc..etc These reports should be stored in such a way that I can access them at a later date by giving a date/time scope (range). For instance, if I want to see the history of my processes from 12:00:00 1.12.12 till 12:00:00 2.12.12 I can - and it should give me the history of the processes for every 10 minutes between those date/time borders. The format of the return is not important, that will be handled by a script anyway and can be modified into anything I need. I have looked into a few things so far, but have not found something that clearly meets my needs. Among the things i searched: sar, free(1), top(1).. and a few other things. It should be a simple issue, i can already see all this information by simply looking at my htop, but i need only a tool that will gather the desired fields for me for each processes every 10 minutes, and then also let me extract slices of that data based on date/time scopes (ranges). note: I have limited experience with linux, so please give detailed information. note2: The desired output will be something like this (after receiving the desired range) CPU USAGE BY PROCESS: proc_nameA 1,2,2,2,2,2...... numbers represent % usage every 10 minutes... proc_nameB 4,3,3,6,1,2...... The same idea with the other information.

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ProxyPass for specific vhost

- by Steve Robbins

I have a web server that it set up to dynamically server different document roots for different domains <VirtualHost *:80> <IfModule mod_rewrite.c> # Stage sites :: www.[document root].server.company.com => /home/www/[document root] RewriteCond %{HTTP_HOST} ^www\.[^.]+\.server\.company\.com$ RewriteRule ^(.+) %{HTTP_HOST}$1 [C] RewriteRule ^www\.([^.]+)\.server\.company\.com(.*) /home/www/$1/$2 [L] </IfModule> </VirtualHost> This makes it so that www.foo.server.company.com will serve the document root of server.company.com:/home/www/foo/ For one of these sites, I need to add a ProxyPass, but I only want it to be applied to that one site. I tried something like <VirtualHost *:80> <Directory /home/www/foo> UseCanonicalName Off ProxyPreserveHost On ProxyRequests Off ProxyPass /services http://www-test.foo.com/services ProxyPassReverse /services http://www-test.foo.com/services </Directory> </VirtualHost> But then I get these errors ProxyPreserveHost not allowed here ProxyPass|ProxyPassMatch can not have a path when defined in a location. How can I set up a ProxyPass for a single virtual host?

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Tip/Trick: Fix Common SEO Problems Using the URL Rewrite Extension

- by ScottGu

Search engine optimization (SEO) is important for any publically facing web-site. A large % of traffic to sites now comes directly from search engines, and improving your site’s search relevancy will lead to more users visiting your site from search engine queries. This can directly or indirectly increase the money you make through your site. This blog post covers how you can use the free Microsoft URL Rewrite Extension to fix a bunch of common SEO problems that your site might have. It takes less than 15 minutes (and no code changes) to apply 4 simple URL Rewrite rules to your site, and in doing so cause search engines to drive more visitors and traffic to your site. The techniques below work equally well with both ASP.NET Web Forms and ASP.NET MVC based sites. They also works with all versions of ASP.NET (and even work with non-ASP.NET content). [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] Measuring the SEO of your website with the Microsoft SEO Toolkit A few months ago I blogged about the free SEO Toolkit that we’ve shipped. This useful tool enables you to automatically crawl/scan your site for SEO correctness, and it then flags any SEO issues it finds. I highly recommend downloading and using the tool against any public site you work on. It makes it easy to spot SEO issues you might have in your site, and pinpoint ways to optimize it further. Below is a simple example of a report I ran against one of my sites (www.scottgu.com) prior to applying the URL Rewrite rules I’ll cover later in this blog post: Search Relevancy and URL Splitting Two of the important things that search engines evaluate when assessing your site’s “search relevancy” are: How many other sites link to your content. Search engines assume that if a lot of people around the web are linking to your content, then it is likely useful and so weight it higher in relevancy. The uniqueness of the content it finds on your site. If search engines find that the content is duplicated in multiple places around the Internet (or on multiple URLs on your site) then it is likely to drop the relevancy of the content. One of the things you want to be very careful to avoid when building public facing sites is to not allow different URLs to retrieve the same content within your site. Doing so will hurt with both of the situations above. In particular, allowing external sites to link to the same content with multiple URLs will cause your link-count and page-ranking to be split up across those different URLs (and so give you a smaller page rank than what it would otherwise be if it was just one URL). Not allowing external sites to link to you in different ways sounds easy in theory – but you might wonder what exactly this means in practice and how you avoid it. 4 Really Common SEO Problems Your Sites Might Have Below are 4 really common scenarios that can cause your site to inadvertently expose multiple URLs for the same content. When this happens external sites linking to yours will end up splitting their page links across multiple URLs - and as a result cause you to have a lower page ranking with search engines than you deserve. SEO Problem #1: Default Document IIS (and other web servers) supports the concept of a “default document”. This allows you to avoid having to explicitly specify the page you want to serve at either the root of the web-site/application, or within a sub-directory. This is convenient – but means that by default this content is available via two different publically exposed URLs (which is bad). For example: http://scottgu.com/ http://scottgu.com/default.aspx SEO Problem #2: Different URL Casings Web developers often don’t realize URLs are case sensitive to search engines on the web. This means that search engines will treat the following links as two completely different URLs: http://scottgu.com/Albums.aspx http://scottgu.com/albums.aspx SEO Problem #3: Trailing Slashes Consider the below two URLs – they might look the same at first, but they are subtly different. The trailing slash creates yet another situation that causes search engines to treat the URLs as different and so split search rankings: http://scottgu.com http://scottgu.com/ SEO Problem #4: Canonical Host Names Sometimes sites support scenarios where they support a web-site with both a leading “www” hostname prefix as well as just the hostname itself. This causes search engines to treat the URLs as different and split search rankling: http://scottgu.com/albums.aspx/ http://www.scottgu.com/albums.aspx/ How to Easily Fix these SEO Problems in 10 minutes (or less) using IIS Rewrite If you haven’t been careful when coding your sites, chances are you are suffering from one (or more) of the above SEO problems. Addressing these issues will improve your search engine relevancy ranking and drive more traffic to your site. The “good news” is that fixing the above 4 issues is really easy using the URL Rewrite Extension. This is a completely free Microsoft extension available for IIS 7.x (on Windows Server 2008, Windows Server 2008 R2, Windows 7 and Windows Vista). The great thing about using the IIS Rewrite extension is that it allows you to fix the above problems *without* having to change any code within your applications. You can easily install the URL Rewrite Extension in under 3 minutes using the Microsoft Web Platform Installer (a free tool we ship that automates setting up web servers and development machines). Just click the green “Install Now” button on the URL Rewrite Spotlight page to install it on your Windows Server 2008, Windows 7 or Windows Vista machine: Once installed you’ll find that a new “URL Rewrite” icon is available within the IIS 7 Admin Tool: Double-clicking the icon will open up the URL Rewrite admin panel – which will display the list of URL Rewrite rules configured for a particular application or site: Notice that our rewrite rule list above is currently empty (which is the default when you first install the extension). We can click the “Add Rule…” link button in the top-right of the panel to add and enable new URL Rewriting logic for our site. Scenario 1: Handling Default Document Scenarios One of the SEO problems I discussed earlier in this post was the scenario where the “default document” feature of IIS causes you to inadvertently expose two URLs for the same content on your site. For example: http://scottgu.com/ http://scottgu.com/default.aspx We can fix this by adding a new IIS Rewrite rule that automatically redirects anyone who navigates to the second URL to instead go to the first one. We will setup the HTTP redirect to be a “permanent redirect” – which will indicate to search engines that they should follow the redirect and use the new URL they are redirected to as the identifier of the content they retrieve. Let’s look at how we can create such a rule. We’ll begin by clicking the “Add Rule” link in the screenshot above. This will cause the below dialog to display: We’ll select the “Blank Rule” template within the “Inbound rules” section to create a new custom URL Rewriting rule. This will display an empty pane like below: Don’t worry – setting up the above rule is easy. The following 4 steps explain how to do so: Step 1: Name the Rule Our first step will be to name the rule we are creating. Naming it with a descriptive name will make it easier to find and understand later. Let’s name this rule our “Default Document URL Rewrite” rule: Step 2: Setup the Regular Expression that Matches this Rule Our second step will be to specify a regular expression filter that will cause this rule to execute when an incoming URL matches the regex pattern. Don’t worry if you aren’t good with regular expressions - I suck at them too. The trick is to know someone who is good at them or copy/paste them from a web-site. Below we are going to specify the following regular expression as our pattern rule: (.*?)/?Default\.aspx$ This pattern will match any URL string that ends with Default.aspx. The "(.*?)" matches any preceding character zero or more times. The "/?" part says to match the slash symbol zero or one times. The "$" symbol at the end will ensure that the pattern will only match strings that end with Default.aspx. Combining all these regex elements allows this rule to work not only for the root of your web site (e.g. http://scottgu.com/default.aspx) but also for any application or subdirectory within the site (e.g. http://scottgu.com/photos/default.aspx. Because the “ignore case” checkbox is selected it will match both “Default.aspx” as well as “default.aspx” within the URL. One nice feature built-into the rule editor is a “Test pattern” button that you can click to bring up a dialog that allows you to test out a few URLs with the rule you are configuring: Above I've added a “products/default.aspx” URL and clicked the “Test” button. This will give me immediate feedback on whether the rule will execute for it. Step 3: Setup a Permanent Redirect Action We’ll then setup an action to occur when our regular expression pattern matches the incoming URL: In the dialog above I’ve changed the “Action Type” drop down to be a “Redirect” action. The “Redirect Type” will be a HTTP 301 Permanent redirect – which means search engines will follow it. I’ve also set the “Redirect URL” property to be: {R:1}/ This indicates that we want to redirect the web client requesting the original URL to a new URL that has the originally requested URL path - minus the "Default.aspx" in it. For example, requests for http://scottgu.com/default.aspx will be redirected to http://scottgu.com/, and requests for http://scottgu.com/photos/default.aspx will be redirected to http://scottgu.com/photos/ The "{R:N}" regex construct, where N >= 0, is called a back-reference and N is the back-reference index. In the case of our pattern "(.*?)/?Default\.aspx$", if the input URL is "products/Default.aspx" then {R:0} will contain "products/Default.aspx" and {R:1} will contain "products". We are going to use this {R:1}/ value to be the URL we redirect users to. Step 4: Apply and Save the Rule Our final step is to click the “Apply” button in the top right hand of the IIS admin tool – which will cause the tool to persist the URL Rewrite rule into our application’s root web.config file (under a <system.webServer/rewrite> configuration section): <configuration> <system.webServer> <rewrite> <rules> <rule name="Default Document" stopProcessing="true"> <match url="(.*?)/?Default\.aspx$" /> <action type="Redirect" url="{R:1}/" /> </rule> </rules> </rewrite> </system.webServer> </configuration> Because IIS 7.x and ASP.NET share the same web.config files, you can actually just copy/paste the above code into your web.config files using Visual Studio and skip the need to run the admin tool entirely. This also makes adding/deploying URL Rewrite rules with your ASP.NET applications really easy. Step 5: Try the Rule Out Now that we’ve saved the rule, let’s try it out on our site. Try the following two URLs on my site: http://scottgu.com/ http://scottgu.com/default.aspx Notice that the second URL automatically redirects to the first one. Because it is a permanent redirect, search engines will follow the URL and should update the page ranking of http://scottgu.com to include links to http://scottgu.com/default.aspx as well. Scenario 2: Different URL Casing Another common SEO problem I discussed earlier in this post is that URLs are case sensitive to search engines on the web. This means that search engines will treat the following links as two completely different URLs: http://scottgu.com/Albums.aspx http://scottgu.com/albums.aspx We can fix this by adding a new IIS Rewrite rule that automatically redirects anyone who navigates to the first URL to instead go to the second (all lower-case) one. Like before, we will setup the HTTP redirect to be a “permanent redirect” – which will indicate to search engines that they should follow the redirect and use the new URL they are redirected to as the identifier of the content they retrieve. To create such a rule we’ll click the “Add Rule” link in the URL Rewrite admin tool again. This will cause the “Add Rule” dialog to appear again: Unlike the previous scenario (where we created a “Blank Rule”), with this scenario we can take advantage of a built-in “Enforce lowercase URLs” rule template. When we click the “ok” button we’ll see the following dialog which asks us if we want to create a rule that enforces the use of lowercase letters in URLs: When we click the “Yes” button we’ll get a pre-written rule that automatically performs a permanent redirect if an incoming URL has upper-case characters in it – and automatically send users to a lower-case version of the URL: We can click the “Apply” button to use this rule “as-is” and have it apply to all incoming URLs to our site. Because my www.scottgu.com site uses ASP.NET Web Forms, I’m going to make one small change to the rule we generated above – which is to add a condition that will ensure that URLs to ASP.NET’s built-in “WebResource.axd” handler are excluded from our case-sensitivity URL Rewrite logic. URLs to the WebResource.axd handler will only come from server-controls emitted from my pages – and will never be linked to from external sites. While my site will continue to function fine if we redirect these URLs to automatically be lower-case – doing so isn’t necessary and will add an extra HTTP redirect to many of my pages. The good news is that adding a condition that prevents my URL Rewriting rule from happening with certain URLs is easy. We simply need to expand the “Conditions” section of the form above We can then click the “Add” button to add a condition clause. This will bring up the “Add Condition” dialog: Above I’ve entered {URL} as the Condition input – and said that this rule should only execute if the URL does not match a regex pattern which contains the string “WebResource.axd”. This will ensure that WebResource.axd URLs to my site will be allowed to execute just fine without having the URL be re-written to be all lower-case. Note: If you have static resources (like references to .jpg, .css, and .js files) within your site that currently use upper-case characters you’ll probably want to add additional condition filter clauses so that URLs to them also don’t get redirected to be lower-case (just add rules for patterns like .jpg, .gif, .js, etc). Your site will continue to work fine if these URLs get redirected to be lower case (meaning the site won’t break) – but it will cause an extra HTTP redirect to happen on your site for URLs that don’t need to be redirected for SEO reasons. So setting up a condition clause makes sense to add. When I click the “ok” button above and apply our lower-case rewriting rule the admin tool will save the following additional rule to our web.config file: <configuration> <system.webServer> <rewrite> <rules> <rule name="Default Document" stopProcessing="true"> <match url="(.*?)/?Default\.aspx$" /> <action type="Redirect" url="{R:1}/" /> </rule> <rule name="Lower Case URLs" stopProcessing="true"> <match url="[A-Z]" ignoreCase="false" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="false"> <add input="{URL}" pattern="WebResource.axd" negate="true" /> </conditions> <action type="Redirect" url="{ToLower:{URL}}" /> </rule> </rules> </rewrite> </system.webServer> </configuration> Try the Rule Out Now that we’ve saved the rule, let’s try it out on our site. Try the following two URLs on my site: http://scottgu.com/Albums.aspx http://scottgu.com/albums.aspx Notice that the first URL (which has a capital “A”) automatically does a redirect to a lower-case version of the URL. Scenario 3: Trailing Slashes Another common SEO problem I discussed earlier in this post is the scenario of trailing slashes within URLs. The trailing slash creates yet another situation that causes search engines to treat the URLs as different and so split search rankings: http://scottgu.com http://scottgu.com/ We can fix this by adding a new IIS Rewrite rule that automatically redirects anyone who navigates to the first URL (that does not have a trailing slash) to instead go to the second one that does. Like before, we will setup the HTTP redirect to be a “permanent redirect” – which will indicate to search engines that they should follow the redirect and use the new URL they are redirected to as the identifier of the content they retrieve. To create such a rule we’ll click the “Add Rule” link in the URL Rewrite admin tool again. This will cause the “Add Rule” dialog to appear again: The URL Rewrite admin tool has a built-in “Append or remove the trailing slash symbol” rule template. When we select it and click the “ok” button we’ll see the following dialog which asks us if we want to create a rule that automatically redirects users to a URL with a trailing slash if one isn’t present: Like within our previous lower-casing rewrite rule we’ll add one additional condition clause that will exclude WebResource.axd URLs from being processed by this rule. This will avoid an unnecessary redirect for happening for those URLs. When we click the “OK” button we’ll get a pre-written rule that automatically performs a permanent redirect if the URL doesn’t have a trailing slash – and if the URL is not processed by either a directory or a file. This will save the following additional rule to our web.config file: <configuration> <system.webServer> <rewrite> <rules> <rule name="Default Document" stopProcessing="true"> <match url="(.*?)/?Default\.aspx$" /> <action type="Redirect" url="{R:1}/" /> </rule> <rule name="Lower Case URLs" stopProcessing="true"> <match url="[A-Z]" ignoreCase="false" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="false"> <add input="{URL}" pattern="WebResource.axd" negate="true" /> </conditions> <action type="Redirect" url="{ToLower:{URL}}" /> </rule> <rule name="Trailing Slash" stopProcessing="true"> <match url="(.*[^/])$" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="false"> <add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate="true" /> <add input="{REQUEST_FILENAME}" matchType="IsFile" negate="true" /> <add input="{URL}" pattern="WebResource.axd" negate="true" /> </conditions> <action type="Redirect" url="{R:1}/" /> </rule> </rules> </rewrite> </system.webServer> </configuration> Try the Rule Out Now that we’ve saved the rule, let’s try it out on our site. Try the following two URLs on my site: http://scottgu.com http://scottgu.com/ Notice that the first URL (which has no trailing slash) automatically does a redirect to a URL with the trailing slash. Because it is a permanent redirect, search engines will follow the URL and update the page ranking. Scenario 4: Canonical Host Names The final SEO problem I discussed earlier are scenarios where a site works with both a leading “www” hostname prefix as well as just the hostname itself. This causes search engines to treat the URLs as different and split search rankling: http://www.scottgu.com/albums.aspx http://scottgu.com/albums.aspx We can fix this by adding a new IIS Rewrite rule that automatically redirects anyone who navigates to the first URL (that has a www prefix) to instead go to the second URL. Like before, we will setup the HTTP redirect to be a “permanent redirect” – which will indicate to search engines that they should follow the redirect and use the new URL they are redirected to as the identifier of the content they retrieve. To create such a rule we’ll click the “Add Rule” link in the URL Rewrite admin tool again. This will cause the “Add Rule” dialog to appear again: The URL Rewrite admin tool has a built-in “Canonical domain name” rule template. When we select it and click the “ok” button we’ll see the following dialog which asks us if we want to create a redirect rule that automatically redirects users to a primary host name URL: Above I’m entering the primary URL address I want to expose to the web: scottgu.com. When we click the “OK” button we’ll get a pre-written rule that automatically performs a permanent redirect if the URL has another leading domain name prefix. This will save the following additional rule to our web.config file: <configuration> <system.webServer> <rewrite> <rules> <rule name="Cannonical Hostname"> <match url="(.*)" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="false"> <add input="{HTTP_HOST}" pattern="^scottgu\.com$" negate="true" /> </conditions> <action type="Redirect" url="http://scottgu.com/{R:1}" /> </rule> <rule name="Default Document" stopProcessing="true"> <match url="(.*?)/?Default\.aspx$" /> <action type="Redirect" url="{R:1}/" /> </rule> <rule name="Lower Case URLs" stopProcessing="true"> <match url="[A-Z]" ignoreCase="false" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="false"> <add input="{URL}" pattern="WebResource.axd" negate="true" /> </conditions> <action type="Redirect" url="{ToLower:{URL}}" /> </rule> <rule name="Trailing Slash" stopProcessing="true"> <match url="(.*[^/])$" /> <conditions logicalGrouping="MatchAll" trackAllCaptures="false"> <add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate="true" /> <add input="{REQUEST_FILENAME}" matchType="IsFile" negate="true" /> <add input="{URL}" pattern="WebResource.axd" negate="true" /> </conditions> <action type="Redirect" url="{R:1}/" /> </rule> </rules> </rewrite> </system.webServer> </configuration> Try the Rule Out Now that we’ve saved the rule, let’s try it out on our site. Try the following two URLs on my site: http://www.scottgu.com/albums.aspx http://scottgu.com/albums.aspx Notice that the first URL (which has the “www” prefix) now automatically does a redirect to the second URL which does not have the www prefix. Because it is a permanent redirect, search engines will follow the URL and update the page ranking. 4 Simple Rules for Improved SEO The above 4 rules are pretty easy to setup and should take less than 15 minutes to configure on existing sites you already have. The beauty of using a solution like the URL Rewrite Extension is that you can take advantage of it without having to change code within your web-site – and without having to break any existing links already pointing at your site. Users who follow existing links will be automatically redirected to the new URLs you wish to publish. And search engines will start to give your site a higher search relevancy ranking – which will list your site higher in search results and drive more traffic to it. Customizing your URL Rewriting rules further is easy to-do either by editing the web.config file directly, or alternatively, just double click the URL Rewrite icon within the IIS 7.x admin tool and it will list all the active rules for your web-site or application: Clicking any of the rules above will open the rules editor back up and allow you to tweak/customize/save them further. Summary Measuring and improving SEO is something every developer building a public-facing web-site needs to think about and focus on. If you haven’t already, download and use the SEO Toolkit to analyze the SEO of your sites today. New URL Routing features in ASP.NET MVC and ASP.NET Web Forms 4 make it much easier to build applications that have more control over the URLs that are published. Tools like the URL Rewrite Extension that I’ve talked about in this blog post make it much easier to improve the URLs that are published from sites you already have built today – without requiring you to change a lot of code. The URL Rewrite Extension provides a bunch of additional great capabilities – far beyond just SEO - as well. I’ll be covering these additional capabilities more in future blog posts. Hope this helps, Scott

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