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  • Can I block social share buttons with Privoxy?

    - by gojira
    A great many pages have these "Like", "Tweet", "G+1", "share" row of buttons all over the place and in each post in threads. Can I block these unwanted context with Privoxy? I am already using Privoxy and it blocks a lot of unwanted content, but still these "social" buttons are all over the place. I want to completely remove these buttons specifically by using Privoxy. I know that it is possible to block using AdBlock LITE and other software, but my question is specific to Privoxy (reason, I want one point to block all unwanted content and it needs to work on devices / softwares which do not have AdBlock LITE, therefore I use Privoxy). -- Software used: Privoxy 3.0.21 under Windows XP

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  • Social Media event Bandwidth requirements

    - by Bob G
    I have an one day event in July 2012, hosting 250 attendees for a social media event. We will be uploading live video to a website, allowing the press to access the web, and some vendors will be showing off their web sites for clients and visitors. The staff will need access for uploading files and information as needed. We had the event last year and tried a cable modem brought in with 2x2 megs just for the streaming video which worked well. I had 4 wireless hot spots, rented from a company 1.5 mbps x 780 kbps, which was were a complete failure. I was assured the 4 hot spots would be enough, but they did not work. What would be the proper way to get the bandwidth required to make the one day event successful? The setting is a Private Country Club where running cables everywhere is very tough.

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  • how to place social media links at the end of every TYPO3 content element?

    - by Ugur Koçak
    Thanks to Kasper Skårhøj and all TYPO3 developers for this great product and extensions. I am a TYPO3 user and want to build a scientific portal using TYPO3-YAML. I use the package tyaml_2.0.1_complete from if-20 Project. It includes TYPO3 4.7.4 + YAML and many extensions. Facebook like button, Twitter and G+ buttons have been integrated to News extension by Georg Ringer. What I need is; I want to place the same buttons (fblike, fbshare, twitter and G+) buttons at the end of every content element automatically. I am searching web for more than 2 weeks, and read many pages about it, but all of them are for the coders. I couldn't find a solution yet.I can apply them if all steps are written one by one, and clearly. For example; http://www.typo3tutorials.net/2012/06/typoscript-wrap-content-elemtents-with.html But my TYPO3 package uses fluid template and don't know how to apply it exactly. Please could you give me a link (in any language) explaining how to integrate these buttons to the end of "text" or "text with image" ce? Or can you write them step by step. Thanks much.

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  • django-social-auth for Facebook is redirecting home and not logging in

    - by Scott Rogowski
    I have had django-social-auth working for Google for quite some time now but am having problems with Facebook. I am at the point where clicking on the /login/facebook/ link will take me to the Facebook authorization page. I then click "go to app" and it redirects me to my home page but does not log in or create a user but does put some strange "#=" onto the back of my URL. Reading up on that, here https://developers.facebook.com/blog/post/552/, and here https://github.com/omab/django-social-auth/issues/199, it seems that would be happening if the redirect uri was not defined. However, on my facebook app settings, I have the following (replacing my site with example.com): + App Namespace: "example" + Site URL: "http://example.com/complete/facebook/" + Site Domain: "example.com" + Sandbox Mode: "On" + Post-Authorize Redirect URL: "http://apps.facebook.com/example/" + Deauthorize URL: "http://www.example.com/" + Post-Authorize URL: "http://example.com/complete/facebook/" The request that django-social-auth is sending to facebook is (replacing my info again): "https://www.facebook.com/dialog/oauth?scope=email&state=*&redirect_uri=http%3A%2F%2Fexample.com%2Fcomplete%2Ffacebook%2F%3Fredirect_state%3D***&client_id=*" The /complete/facebook/ is what is in the documentation and google works as /complete/google/ What am I missing here?

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  • Block users from Social networking websites while firewall is down

    - by SuperFurryToad
    We currently have a SonicWall firewall, which does a pretty good job a blocking Social networking websites like Facebook and Bebo. The problem we are having is that sometimes we need to temporarily disable our firewall blocklist so we can update our company's page on Facebook for example. Whenever we do this, have see an avalanche of users logging on to their Facebook pages during work time. So what we need a way to block access while the firewall is down. For the sake of argument, we have two groups of users - "management" and "standard users". "standard users" would have no access to Facebook, but "management" users would have access. Perhaps something like a host file redirect for non-management users. This could probably be enforced via group policy that would call a bat file to copy down the host file, depending if the user was management or not. I'm keen to hear any suggestions for what the best practice would be for this in a Windows/AD environment. Yes, I know what we're doing here is trying to solve a HR problem using IT. But this is the way management wants it and we have a lot of semi-autonomous branch offices that we don't have a lot of day to day contact with, so an automated way of enforcing this would be the most preferable method.

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  • Meet Thomas, the Most Innovational person in Oracle Direct EMEA of Q1

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Thomas was voted, by his peers,  the most Innovational person in Oracle Direct EMEA of Q1, the first quarter of this fiscal! Thomas, a Business Development Consultant at Oracle Direct’s Applications Team, taught himself how to use and leverage the power of social engagement consistent with Oracle’s Social Media Policy.  From these learning's he provided both his and other applications teams in Dublin with huge amounts of training and has presented his findings to the teams on more than one occasion. It is important to recognise that this isn't just a great idea....it actually works! The results speak for themselves. Thomas is engaging with customers and prospects via their preferred channel of communication and creating a strong personal social brand. We congratulate Thomas for his efforts of raising Social Media to the next level within Business Development Group. He put a lot of work into Social Selling, as one of the first within the BDG and set the example for a new innovative approach on how to sell anno 2013. He deserves to be recognized for this. His contribution to social media has been a great inspiration for all Business Development Consultants or Business Relationship Consultants. He knows what he talks about and has great conversion rates out of his social media campaigns. And he doesn't mind sharing his knowledge with everybody. Great effort in searching for new ways of communication and social selling. Thomas has shown great initiative towards leveraging the social media and networks (twitter, linkedin) to find new business opportunities in a previously way. He has shown great out-of-the-box thinking while addressing new companies and prospects and has shared those experiences and ideas to help his colleagues use the same approach. This included a presentation, informational emails and a general helpful attitude from him. He also shared his success stories from his innovational approach.  Thomas is showing initiative with an innovative and fresh character, truly helping people to try something new  with a focus on selling across channels and working for the CRM team which is focused on selling social. We think the way Thomas positions social, by using social is innovative and inspirational. What better way to tell your clients do social, by engaging with them on a social platform? Going always the extra mile, we believe, that Thomas Brits, is an innovator from the day he walked into Oracle Direct. The way Thomas operates on the work floor by introducing new ideas to find the best opportunities as possible shows he runs the extra mile for coming up with new ideas around how to engage with customers more efficiently for instance via Social Media. Thomas also organises power hours/days for the team. He is the best! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • RockMelt – Browsing Experience Re-Imagined.

    - by Damodhar
    RockMelt is a social web browser built off of Chromium and boasts deep integration with both Facebook and Twitter with it’s “Edges” which are filled with friends which are online. RockMelt gives you greater power to add friends to your Facebook account and chat with those online. It is backed by Netscape founder Marc Andreessen. RockMelt – Introduction RockMelt does more than just navigate Web pages. It makes it easy for you to do the things you do every single day on the Web: share and keep up with your friends, stay up-to-date on news and information, and search Connect For An Invitation To participate, you must connect via Facebook from RockMelt homepage and then wait for your invitation. Alternatively, try the link below and see if you could download RockMelt: Download RockMelt This article titled,RockMelt – Browsing Experience Re-Imagined., was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • *Code owner* system: is it an efficient way?

    - by sergzach
    There is a new developer in our team. An agile methodology is in use at our company. But the developer has another experience: he considers that particular parts of the code must be assigned to particular developers. So if one developer had created a program procedure or module it would be considered normal that all changes of the procedure/module would be made by him only. On the plus side, supposedly with the proposed approach we save common development time, because each developer knows his part of the code well and makes fixes fast. The downside is that developers don't know the system entirely. Do you think the approach will work well for a medium size system (development of a social network site)?

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  • HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

    - by Jason Fitzpatrick
    More and more banks, credit card companies, and even social media networks and gaming sites are starting to use two-factor authentication. If you’re a little unclear on what it is or on why you’d want to start using it, read on to learn how two-factor authentication can keep your data secure. HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux

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  • Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

    - by [email protected]
    Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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  • Web framework able to handle many concurrent users [closed]

    - by Jonas
    Social networking sites needs to handle many concurrent users e.g. for chat functionality. What web frameworks scales well and are able to handle more than 10.000 concurrent users connected with Comet or WebSockets. The server is a Linux VPS with limited memory, e.g. 1GB-8GB. I have been looking for some Java frameworks but they consume much memory per connection. So I'm looking for other alternatives too. Are there any good frameworks that are able to handle more than 10.000 concurrent users with limited memory resources?

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  • Now Instagram lets you record and share 15 seconds video with awesome filters

    - by Gopinath
    Instagram is one of the most popular photo sharing applications and it is very popular for amazing filters that turn an ordinary photo in to an incredible one. Today Instagram extended the filters and sharing options to videos. With the latest version of Instagram application for iOS/Android you can record videos, apply filters and share them. Recording and sharing videos on Instagram is much similar to photos and. You can capture videos up to 15 seconds and there are 13 filters to choose for processing. Wondering why the limit is at 15 seconds? Pundits are saying that TV ads are in general 15 seconds and Instagram is preparing for video ads in near future. Anyways within hours of video sharing features, Instagram is flooded with short videos and the Explore section has very interesting ones to browse through. Just like photos, you can share the captured videos to your Twitter, Facebook and other social stream from Instagram.

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  • What is a good way to measure game virality?

    - by Chris Garrett
    I have added some social features to an iPhone game (Lexitect if you're curious), such as email, Twitter, and Facebook integration for sharing high scores. Along with these features, I am measuring how many times users make it to each step. The goal of these features are to make the game more viral, and I am trying to get to a measure of game virality. I would think that a game virality metric would produce a number based on 1.0, where 1.0 = zero viral growth, and 1.01 would represent 1% viral growth over some unit of time. How is virality normally measured, and in what units? How is time capped on the metric? i.e. if I gave each player a year to determine how many recommendations they make, I wouldn't get any real numbers for a year from the time I start tracking it. Are there any standards for tracking virality in a meaningful way?

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  • Getting Started on Isometric Board Game port

    - by Jehosephat
    I have developed a (off-line) board game that I would like to translate to an online/social game in an isometric grid perspective. My background is in .NET web development, so I'm very comfortable with C#, HTML, jQuery/javascript. Still getting my feet wet with HTML5. I have familiarity with Flash, but I haven't worked with it in years. I'm also interested in working with Azure for hosting the back-end. Ultimately I'd like this game to have persistent leaderboard/achievements and therefore be able to log in through FB and Kong and the like. Obviously, I'm not looking for 'here's exactly how to do all of this'. But I would love some opinions on where to start, particularly given my background and goals. Would be happy to share more details if it makes answering easier! Thanks!

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  • How can I get started installing Buddycloud software to a hosted site?

    - by rujic
    I'm confused about how one hosts a Buddycloud (federated social networking software) channel. I downloaded the source code, but I'm not sure how to install it on my website. Most of the information seems to assume that the host is running their own server, but I have plain ol' paid web hosting. I know that you also need to set up an XMPP server to run Buddycloud, and I'm not sure how to do that on my hosted website—or if it's even possible. If it matters, my site is hosted on a Linux server through IX Web Hosting. I'd greatly appreciate it if you guys could point me in the right direction.

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  • Add valuable dynamic content to a mobile oriented (local) website, any suggestions?

    - by cesko80
    HI to all, I'm developing a mobile website containing some valuable dynamic content for people living in my city. I did find some useful informations that aren't available in a quick, light mobile format and I added to my site: teathers' programming, pharmacy shops open at night, twitter account embedding... have you got any other suggestion? I was thinking about facebook oauth to add some "social" feel, but I woluld like to avoid cloning fb information/features, just add some other cool addictive thing. I 'm using php for dynamic contents.

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  • Django Social Registration - Twitter Callback going to example.com

    - by user578888
    I have been working through installing django social registration on my webfaction account. So far I have the facebook login working. When I attempt to log in to to twitter I get the correct login page but after choosing "Allow" I am forwarded to the following URL: http://example.com/social/twitter/callback/.... where "example.com" is the actual URL it is forwarding to. I have setup the twitter app and have entered a valid oauth callback URL. I have searched the code on my developer machine for references to "example.com" but have not found any. Any help nailing this down will be greatly appreciated.

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  • Social Media Aggregator, Global Update via Powershell

    - by deanjmiller
    Does anyone know of a way to interface with a Social Media Aggregator using Powershell. For Instance, I would like to update my global status on digsby using Powershell. Digsby would then fan the message out to Facebook, Myspace, Twitter, Etc.. I am open to using any Social Media Aggregator that can do this.. Digsby, Seesmic, Ping.fm TweetDeek, etc.. If any of these programs have a com interface or something like it I'm sure who ever implements this first will have a large gain in users.

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  • Step Aside Google

    - by David Dorf
    Step aside Google. While search will always be a huge part of the web, I can see a day in the not-too-distance future where search takes a backseat to the social graph. Links between pages will give way to relationships between people, including context like location. What does this mean for retail? It means your e-commerce strategy will slowly transition to an f-commerce strategy. Remember when a large portion of the online population was held captive inside the walls of AOL? All the commercials listed an AOL keyword, not a web address because that's where the majority of people surfed. Now, people are spending a huge amount of time in Facebook (despite Betty White's proclamation that its a big waste of time). According to Facebook, users spend 500 billion minutes per month on the site. Selling products where consumers are spending their time makes sense. The power of Like and Share are the most effective approach to marketing. More and more stores are popping up on Facebook, and soon they will be the front-end to e-commerce systems. As sites adopt the Facebook Open Graph API, users will have a harder time distinguishing the open web from their Facebook experience, including shopping. Of course e-commerce sites won't go away, but a large portion of their traffic will emanate from Facebook and in some cases Facebook will act as the front-end for the web store. Ignore Facebook Open Graph at your peril. In a Mashable article, Mitchell Harper made several predictions about how e-commerce will change based on Facebook. His five points are not far-fetched at all, so we need to watch this space carefully.

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  • The Other "C" in CRM

    - by Brian Dayton
    Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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  • Gestão do Conhecimento 2.0 - Data Adiada para 30 de Junho

    - by Claudia Costa
    Nas organizações o conceito de intranet está a evoluir de um simples repositório de documentos e links para uma plataforma colaborativa, onde os colaboradores podem consultar, navegar, publicar, analisar, comentar e valorizar os seus conhecimentos e de outros.   Durante esta sessão apresentaremos os produtos e proposta de valor da Oracle para a evolução da intranet e gestão do conhecimento 2.0 (também conhecido como Social KM). Clique aqui e registe-se.   Agenda (Oracle, Lagoas Park/ 9:30-14:30) 09:15 - Café de Boas Vindas & Registo 09:30 - Gestão do Conhecimento 2.0 10:30 - Demo de GdC 2.0 com Oracle 11:00 - Coffee Break 11:30 - Oracle WebCenter Framework 12:30 - Oracle WebCenter Spaces 13:30 - Conclusão   Pré-requisitos Cada participante deverá trazer o seu Laptop preparado com as seguintes características: ·         2GB RAM, com acesso a WiFi ·         Disco rígido com 25GB de espaço livre (caso queira gravar a máquina virtal a disponibilizar durante a sessão)    Clique aqui e registe-se.   * Pedimos desculpa por esta alteração.  Caso surja algum impedimento em poder participar nesta nova data, agradeço por favor que nos informe.    

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  • How to get feedback from the community on large chunks of code?

    - by MainMa
    Code Review.SE is great when you need feedback on a precise, short piece of code. But where to get similar feedback about the code itself when: you have thousands of LOC, don't have colleagues in your workplace ready or willing to review the code¹, don't have thousands of dollars to spend for a professional review by a third party developer?² Places like CodePlex are a good idea to get your project known³, but from what I've seen, the feedback you get on known projects are consumer feedback, i.e. concerns the bugs and feature requests, not the quality of the source code itself. What are the social way to get the community involved in the code review of the codebase of a certain size for an open source project which doesn't have the scale of Firefox or similar products? ¹ Which is the case for most personal and open source projects, or projects done in companies where the practice of regular and complete code review is nonexistent. ² Which is, again, the case for most personal and open source projects. ³ Even if too many projects published on CodePlex never get known, either because nobody cares or because they are presented not very well.

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  • Share text message on selected media

    - by Siddharth
    I want to share text data on player selected social media. Basically I want to implement functionality like following link represent for android. Send Text Content I want to give user a choice for sharing on Twitter, Facebook, Messaging, Gmail etc. Above link give proper guidance for my question. Here is code that work on android Intent sendIntent = new Intent(); sendIntent.setAction(Intent.ACTION_SEND); sendIntent.putExtra(Intent.EXTRA_TEXT, "This is my text to send."); sendIntent.setType("text/plain"); startActivity(sendIntent);Intent sendIntent = new Intent(); sendIntent.setAction(Intent.ACTION_SEND); sendIntent.putExtra(Intent.EXTRA_TEXT, "This is my text to send."); sendIntent.setType("text/plain"); startActivity(sendIntent); I don't know same functionality implementation in Unity. Basically at present I am targeting two platform for my game Android iOS I found answer for Android platform but I can't able to get answer of iOS platform. Share text message on selected media - Unity Forum Now I think my question is clear to all of you. So please help me to solve it.

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  • BigData and Customer Experience: Happy Together

    - by Isabel F. Peñuelas
    The two big buzzes of the year may lay closer than it appears. Both concepts intersect at various points: BigData and Return of Investment of Marketing Campaigns On a recent post Big Data Is The Future Of Marketing Jeff Dachis explains very clearly how “Big data analytics finally allows marketers to identify, measure, and manage what is positively impacting their Brand”. Regression analysis applied to big data volumes coming from social media will substitute the failed attempts to justify marketing investments on social media in terms of followers and likes, he continues, “the measurement models applied by marketers on TV Campaigns don´t work on social”, we need to study the data with fresh eyes and maybe then we will start understanding and measuring brand engagemet. Social CRM and BigData The real value of Social CRM start by analyzing mass of big data from social media in order of applying social intelligence techniques that allow us to classify new customer niches and communities and define appropriated strategies to contact potential customers. Gartner Says that the Market for Social CRM is on pace to surpass $1 Billion in Revenue by Year-End 2012 but in words of Zach Hofer-Shall, Analyst at Forrester Research “Social customer relationship management is hard” (The Social CRM Arms Race Heats ). To succeed brands need three things: Investing in new social tools, investing in consultancy and investing in infrastructure for massive data storage and analysis. Neither CeX or BigData are easy and cheap wins. But what are the customer benefits of such investments? Big Data and Brand Engagement Time is the most valuable asset of todays consumers: tired of information overload, exhausted by the terabytes of offering, anxious because of not having the same fast multichannel experience with their services’ marketers or preferred goods providers than the one they found on their social media. Yes, I know you have read this before- me too. But is real. The motto of the Customer Experience philosophy of providing a consistent experience through multiple touchpoints that makes the relationship customer/brand easier and valuable finds it basis on understanding customer/s preferences and context for which BigData analysis is another imperative. In summary, I believe that using BigData Analysis in combination with appropriated CeX strategies and technologies is a promising direction for achieving: efficiency and marketing cost-savings; growing the customer base; and increasing customer conversion and retention. In a world: The Direction of Future Marketing.

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  • Customer Engagement: Are Your Customers Engaged With Your Brands?

    - by Michael Snow
    Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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