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  • Mozilla inclut « Social API » à Firefox, le navigateur comprend désormais une barre de notification Facebook Messenger

    Intégration imminente des réseaux sociaux dans Firefox Bonne ou mauvaise idée ? Nous avons déjà parlé dans ces colonnes du navigateur RockMelt, et de la place centrale qu'il réserve aux réseaux sociaux. Aujourd'hui, c'est Mozilla qui lui emboîte le pas, et prépare une intégration native, en cours de développement, des réseaux sociaux à son célèbre navigateur Firefox. Cette intégration fonctionne de façon similaire à celle des fournisseurs de recherche intégrée dans le navigateur. Les utilisateurs peuvent installer ou activer des « fournisseurs de réseaux sociaux » dans le navigateur, afin de pouvoir interagir avec le ...

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  • LinkedIn Woopsie with the Outlook 2010 Social Media Connector

    - by Martin Hinshelwood
    I have always used the LinkedIn toolbar for Outlook to sort out, upload and sync my contacts. Because of this I have over 2000 contacts in my contacts list that I sync with my phone, Plaxo, live, Google and others. I got a surprise the other day when my LinkedIn account was suspended and I was unable to login.   Figure: Bad, account suspended   So I contacted LinkedIn customer services to find out what the problem is, and here is the response: Dear Martin, We have recently noticed a large number of page searches and profile views through your LinkedIn account. We are aware that you may be using an automated or manual process to systematically view LinkedIn web pages. The information within LinkedIn is provided by our users for usage on the site only. In order to protect user privacy, our User Agreement prohibits using: 1. Automated or manual means to view an excessively high number of profiles or mini-profiles. 2. Automated means to run searches to collect or store data obtained from our site. We have placed a restriction on your account until you agree to stop using these or similar methods to view pages on LinkedIn. We look forward to your reply to discuss this further. Sincerely, LinkedIn Privacy Team It looks like LinkedIn has suspended my account because of something that their component is doing! I do not know if this is an isolated case, or if it will happen more as more users get on Outlook 2010 and update to the new software, but watch out. Has anyone else been suspended who has installed the Office 2010 RTM and the LinkedIn Add-On? Technorati Tags: Fail,LinkedIn,Outlook 2010

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  • How Social Networking Saved a Life

    <b>Datamation:</b> "This week's missive is written by Dennis Fowler, one of the members of the Internet Press Guild (IPG). He tells the story better than I, a story about how a small community helped its own."

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  • Social Networking at Professional Events

    Dr. Masha Petrova compresses, into a small space, much good advice on networking with other professional people. She draws from her own experience as a technical expert to provide a detailed checklist of things you should and shouldn't do at conferences or tradeshows to be a successful 'networker'. As usual, she delivers sage advice with a dash of humour.

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  • DevWeek & SQL Social @ London

    - by Davide Mauri
    Yesterday I had my “SQL Server best practices for developers” session at DevWeek and I really enjoyed it a lot. For all those who asked, I’ll put slides and demos online as soon as possible. I’ve just waiting to know where I can put it (on my website or somewhere else), so it should be just a matter of some days. If you attended my session and would like to rate it, please use SpeakerRate here: http://speakerrate.com/talks/2857-sql-server-best-practices-for-developers I also have to thank Simon Sabin for the very nice event he organized for SQLSocial http://sqlblogcasts.com/blogs/simons/archive/2010/02/16/SQLSocial-presents-Itzik-Ben-gan--Greg-Low-and-Davide-Mauri.aspx A lot of people attended and we really had interesting discussions. And it was my first time doing a session at a pub, and I must say it's *really* funny and enjoyable, expecially when you have free beer :-) Now back to Italy to the “usual” work! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Réseau social : Affichez votre badge Developpez associé à votre profil sur vos sites, Blogs, réseaux

    Chers membres du club, Aujourd'hui nous vous proposons de créer un badge associé à votre profil d'utilisateur du forum. Vous pourrez simplement diffuser votre profil sur votre site internet, votre blog ou sur tout autre site. Voilà de quoi créer votre propre identité Developpez et de la faire connaître Ce badge existe en 2 versions : * une version "web", utilisable en copier-collant un petit bout de code html à l'endroit souhaité * une version "image", utilisable partout sur internet Voici le rendu de la version image pour mon propre profil : [IMG]http://www.developpez.com/ws/badgeimg?user=29897[/IMG] Notr...

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  • Social Media's and Customer Service

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 How do you know when it’s time to change customer interaction to another channel? Find out from this interesting blog post and then watch this interesting 1'26 YouTube video /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • SEO, Local Search and Social Media Consultant

    If you need to find out more about how to use SEO and other marketing tools that can help you improve your business and get better search engine rankings for your web site, you can find the best information and tips when you search online. Learning how to use SEO can help you achieve your goals and reach more people both in your local community and all over. It is important that you include your local search keywords when you are using SEO to be able to reach customers in your community.

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  • Seesmic and Silverlight Provide an Extensible Social Platform

    This week, Seesmic announced a new Seesmic Desktop platform. They finally revealed more details to the public and released developer previews of their shell, SDK and some sample plugins. You can get them on the Seesmic Developer Wiki. The best part? Its built on Silverlight 4 and the Managed Extensibility Framework (MEF)! This is awesome news for those of us who have been using various clients that have been locked down to specific use scenarios. There always is a few things I want/need/etc in...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • How to Improve Search Engine Optimization (SEO) Through Social Media

    Search Engine Optimisation (SEO) is really important for getting your website ranked highly in major search engine results' pages. But it's not always as simple as having an attractive website full of links and a great product or service. These things can help, but without a good, ethical search engine optimisation strategy, your website could fail to get noticed at all.

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  • Welcome Relief

    - by michael.seback
    Government organizations are experiencing unprecedented demand for social services. The current economy continues to put immense stress on social service organizations. Increased need for food assistance, employment security, housing aid and other critical services is keeping agencies busier than ever. ... The Kansas Department of Labor (KDOL) uses Oracle's social services solution in its employment security program. KDOL has used Siebel Customer Relationship Management (CRM) for nearly a decade, and recently purchased Oracle Policy Automation to improve its services even further. KDOL implemented Siebel CRM in 2002, and has expanded its use of it over the years. The agency started with Siebel CRM in the call center and later moved it into case management. Siebel CRM has been a strong foundation for KDOL in the face of rising demand for unemployment benefits, numerous labor-related law changes, and an evolving IT environment. ... The result has been better service for constituents. "It's really enabled our staff to be more effective in serving clients," said Hubka. That's a trend the department plans to continue. "We're 100 percent down the path of Siebel, in terms of what we're doing in the future," Hubka added. "Their vision is very much in line with what we're planning on doing ourselves." ... Community Services is the leading agency responsible for the safety and well-being of children and young people within Australia's New South Wales (NSW) Government. Already a longtime Oracle Case Management user, Community Services recently implemented Oracle Policy Automation to ensure accurate, consistent decisions in the management of child safety. "Oracle Policy Automation has helped to provide a vehicle for the consistent application of the Government's 'Keep Them Safe' child protection action plan," said Kerry Holling, CIO for Community Services. "We believe this approach is a world-first in the structured decisionmaking space for child protection and we believe our department is setting an example that other child protection agencies will replicate." ... Read the full case study here.

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  • Question about "ASP.NET 3.5 Social Networking" by Andrew Siemer (from Packt Publishing)

    - by user287745
    am currently reading a book, which has explanation of making a social website. ASP.NET 3.5 Social Networking https://www.packtpub.com/expert-guide-for-social-networking-with-asp-.net-3.5/book On page 41 I noticed that the images of the solution explorer given in the text, indicate that windowsformapplication[PROJECT] has been used instead of WebForms[create new website]. there are no webforms? how would the end result be a site? what is happening here?? the name of the book is, ASP.NET 3.5 Social Networking, please refer to page 41, thanks note:- i have always made websites which needs hosting and be accessible from other computers using webforms[create new website] which has web.config file app_data etc..... please help thank you.

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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