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• Live chat solutions

  - by Lèse majesté

  What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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• ERP/CRM Systems. Desktop Based ? Web based?

  - by Parhs

  Hello guys... I have seen 2-3 ERPs in action. I am wondering what is better. Desktop based application or webbased displayed on a browser. My first expirience was with a web based ERP when i was 14 years old.. It was web based and terribly slow... For most simple task you had to do lots of clicks... no keyboard support ..... Pages took ages to load. Last year i worked for migrating to a newer computer some old terminal based cobol application. The computer that worked till today and still has no problem was from 1993. The user interface ofcourse was textbased.. The speed that guys placed orders was amazing! just typing the name of the customer , then 5-10 keys to add a product to order.... Comparing to this ERP the page for placing orders Link (click sales orders) seems terribly slow to add a product... No keyboard shortcut works to save what you added and generally i believe you need 4 times more time to place an order compared to the text interface... Having to use both mouse and keyboard for this task is BAD and sadistic... So how can tek heck these people ever use a system like that ??? So in the long run desktop application seems the only way... Ofcourse browsers support shortcuts but the way to overide the defaults that browsers uses isnt cross compatible... That is a hudge problem. Finnaly, if we MUST/forced use cloud in near future what about keyboard shortcuts?? I feel confused... I have seen converters of desktop applications to browser applications but are SLOW as hell... The question is what about user friendliness?What kind of application would you use?

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• Oracle Open World - 30. September - 4. October 2012, San Francisco, USA

  - by Richard Lefebvre

  Organization for Oracle OpenWorld  (30. September - 4. October 2012, San Francisco, USA) has started. Watch out for further information to come in the coming weeks. Exhibition and Sponsorship Opportunities Exhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is the best opportunity for Oracle partners to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from customer organizations globally. Exhibition and sponsorship opportunities are filling up quickly, so partners should explore exhibition, branding and sponsorship opportunities now. Register NOW and Save - Super Saver Period Ends 30. March You should register today to save $800 on their Oracle OpenWorld full conference pass. There will not be any cheaper prices available afterwards! Partners and Customers - Call For Papers Opens 14. March Oracle OpenWorld Call for Papers will open Wednesday, 14. March. Speak your mind to the world's largest gathering of the most knowledgeable IT decision-makers, leading-edge developers, and advanced technologists. Don't delay - the call for papers closes 11:59 PM PST on 9. April 2012.

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• The Ideal Platform for Oracle Database 12c In-Memory and in-memory Applications

  - by Michael Palmeter (Engineered Systems Product Management)

  Oracle SuperCluster, Oracle's SPARC M6 and T5 servers, Oracle Solaris, Oracle VM Server for SPARC, and Oracle Enterprise Manager have been co-engineered with Oracle Database and Oracle applications to provide maximum In-Memory performance, scalability, efficiency and reliability for the most critical and demanding enterprise deployments. The In-Memory option for the Oracle Database 12c, which has just been released, has been specifically optimized for SPARC servers running Oracle Solaris. The unique combination of Oracle's M6 32 Terabytes Big Memory Machine and Oracle Database 12c In-Memory demonstrates 2X increase in OLTP performance and 100X increase in analytics response times, allowing complex analysis of incredibly large data sets at the speed of thought. Numerous unique enhancements, including the large cache on the SPARC M6 processor, massive 32 TB of memory, uniform memory access architecture, Oracle Solaris high-performance kernel, and Oracle Database SGA optimization, result in orders of magnitude better transaction processing speeds across a range of in-memory workloads. Oracle Database 12c In-Memory The Power of Oracle SuperCluster and In-Memory Applications (Video, 3:13) Oracle’s In-Memory applications Oracle E-Business Suite In-Memory Cost Management on the Oracle SuperCluster M6-32 (PDF) Oracle JD Edwards Enterprise One In-Memory Applications on Oracle SuperCluster M6-32 (PDF) Oracle JD Edwards Enterprise One In-Memory Sales Advisor on the SuperCluster M6-32 (PDF) Oracle JD Edwards Enterprise One Project Portfolio Management on the SuperCluster M6-32 (PDF)

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• Want to tap into a niche market. Do I create new site or bolt on to existing site?

  - by nitbuntu

  Hi, After a lot of heard work and a few years of perseverance, I'm seeing regular sales on my website which have been steadily growing over the past year. However, the entrepreneur in me wants tap into a niche market which I've become very interested in. It's possible to bolt on this niche onto my existing site as an additional category, without it looking too out of place; my new category of products would also benefit from the ranking my current site gets. The kind of people who would purchase these new niche products, however, are very particular and obsessive about detail. So, for example, many Vegetarians would not eat in KFC even if they were to introduce a new range of Veggie burgers. So, I thought it best to create a new website and since my existing site was created using an 'old-school' shopping cart and there are many more up-to-date, feature-rich, ones available now, I wanted to use a different shopping cart system. My dilemma is that I already have 2 websites (1 b2c and another b2b site) and maintaining a 2nd b2c site would end up vastly increasing my workload and I fear that I would not be able to pay adequate attention to all the sites. Moreover, the additional customer service work (e.g. answering emails from many separate email accounts) could end up being too confusing and difficult to maintain. The easy answer would be to take on an employee, but I'm just not earning enough to justify this yet. If anyone has any tips or experience they'd like to share, which could help me answer this question, I'd be highly grateful.

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• Oracle 'In Touch' PartnerCast (July 1, 2014) - Be prepared for a year of growth

  - by Hartmut Wiese

  Dear Partner, We would like to invite you to join David Callaghan, Senior Vice President Oracle EMEA Alliances and Channels, and his studio guests for the next broadcast of the Oracle ‘In Touch’ PartnerCast on Tuesday 1st July 2014 from 10:30am UK / 11:30am CET. In this cast, David’s studio guests and his regional reporters will be looking at your priorities as EMEA partners and how best to grow with Oracle. We also look forward to the broadcast covering topics on the following: Highlights of FY14 Strategic themes for FY15 HCM, CRM and ERP Oracle on Oracle Exclusive for ‘In Touch’ David Callaghan questions Rich Geraffo, Senior Vice President, Global Alliances & Channels, on how the FY15 partner Global kick off relates to EMEA. Plus David provides your chance to hear from some of the newly appointed Worldwide A&C Leadership team as he discusses with Bruce Chumley VP Oracle Channel Distribution Sales & Troy Richardson VP Oracle Strategic Alliances; their core focus and strategy of growth and what they intend on bringing to the table in their new role. With lots of studio guests joining David, why not get in touch on Twitter using the hashtag #OracleInTouch or by emailing [email protected] to get your questions featured in the cast!   To find out more information and to watch previous episodes on-demand, please visit our webpage here. Best regards, Oracle EMEA Alliances & Channels

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• Oracle Business Intelligence Applications 10g Bootcamp

  - by mseika

  Oracle Business Intelligence Applications 10g Bootcamp 12th - 15th February 2012, Reading (UK) The Oracle Business Intelligence Applications offer out-of-the-box integration with Siebel CRM and Oracle eBusiness Suite and provide pre-built Operational BI solutions for eBusiness Suite, Peoplesoft, Siebel, and SAP. This training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics:• Overview of Oracle Business Intelligence Applications• Oracle BI Applications Fundamentals and Features• Configuring BI Applications for Oracle E-Business Suite• Understanding BI Applications Architecture• Fundamentals of BI Applications Security REGISTER NOW Partner Registration Guide Price: FREE Cookham RoomOracle Corporation UK LtdOracle ParkwayThames Valley ParkReading, Berkshire RG6 1RA12th - 15th February 20129:30 am – 5:00 pm BST AudienceThe seminar is aimed at BI Consultants and Implementation Consultants within Oracle's Gold and Platinum Partners. Prerequisites• Good understanding of basic data warehousing concepts• Hands on experience in Oracle Business Intelligence Enterprise Edition• Hands on experience in Informatica• Some understanding of Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM) • Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables System Requirements Please note that attendees are required to have a laptop. Laptop• 4GB RAM-Recognized by Windows 64 bits• 80GB free space in Hard drive or External Device• CPU Core 2 Duo or HigherOperating System Requirements• Windows 7, Windows XP, Windows 2003• NOT ALLOWED with Windows Vista• An Administrator User For more information please contact [email protected].

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• Social Retailing

  - by David Dorf

  For retailers the move to mobile has been obvious.  More and more consumers are interacting with retailers, both online and in the store, using their mobile devices.  Retailers are quick to invest in both consumer facing mobile apps as well as ones to equip employees.  But when I talk to retailers about social, the value isn't as clear-cut.  Intuitively, retailers know that better relationships with customers will result in higher sales, but the trip to get there has many paths. The interesting thing about social media is that it has the potential to permeate all parts of the business.  Obviously it works well for marketing, but it also has a place with recruiting, knowledge management, trend analysis, and employee collaboration.  Information gathered from social media can enhance existing processes like assortment planning, product development, space planning, promotion planning, and replenishment.  Letting the customer influence each of these areas helps align the experience. One of the things holding retailers back is the lack of consistent and integrated tools to manage social media and make sense of the huge amounts of data.  To that end Oracle has been aggressively acquiring in the space, as depicted in the infographic below.  Soon, social will get the same level of investment as mobile. The Social CRM Arms Race: A Timeline - An infographic by the team at Pardot Marketing Automation

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• A Modern Marketing Marvel: Eloqua Experience 2013

  - by kristin.jellison

  Hey there, partners— You’d be hard pressed to find a more convincing example of modern marketing than the one that descended upon San Francisco last week. We’re talking about Eloqua Experience 2013, of course. It is remarkable that a marketing technology conference has become a case study in successful 21st-century marketing practices. Eloqua Experience 2013 (#EE13) was all about customer-focused, targeted messaging, multichannel content, analytics and real-time multiscreen engagement. It made for a busy, yet interactive experience for over 2,000 eager attendees. This year’s event brought together some of the world’s most innovative marketers for three days of immersive sessions covering marketing best practices, customer stories and deep-dive technical classes. With 70 breakout sessions, product announcements, and a special conversation with Vince Gilligan, creator and executive producer of “Breaking Bad,” #EE13 brought a lot of critical marketing news to light. Oracle’s goal: to make sure our partners stay updated. As you know, Eloqua joined Oracle in late 2012, further rounding out our Customer Experience applications platform. Eloqua is a marketing automation solution and marketing cloud centerpiece that partners can use to target the right buyers, easily execute campaigns, bring leads to sales and bring in high ROIs. The resources below will help you stay on top of the industry’s best practices for marketing, plus all the advantages Eloqua can bring to partners. Partner Opportunities and Strategy with Eloqua The latest Eloqua partner strategy. Interview with Oracle Eloqua GM Kevin Akeroyd on Eloqua Experience A short recap of 2013’s Experience. Eloqua Product Announcements John Stetic, VP of Products for Oracle Eloqua, highlights the top product news, including a new profiler app and the ability to integrate display advertising into multichannel campaigns. Eloqua Experience Highlight Reel See what all the bustle was about. Eloqua Experience Session Overviews A quick look at what the keynote and breakout sessions covered, with links to session content. Modern Marketing Essentials Library Tips, blueprints, and strategies for success based on the 5 Tenets of Modern Marketing. Over and out, Your OPN Marketing Allies

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• Engineered Systems: Oracle schlägt drei Fliegen mit einer Klappe

  - by A&C Redaktion

  Die News aus dem Partnergeschäft von Oracle sorgen für Schlagzeilen im Magazin ChannelPartner. Über den neuen Fokus auf Engineered Systems und die SMB Appliances heißt es dort, so könne Oracle „drei Fliegen mit einer Klappe schlagen“: Erstens wird früheren Sun Hardware-Resellern der Einstieg ins Software-Geschäft erleichtert, zweitens bieten die Appliances neue Möglichkeiten für den Mittelstand und drittens bekräftigt die Strategie das zweistufige Channel-Modell. Dazu Silvia Kaske, Senior Director Channel Sales & Alliances Oracle Deutschland: "Wir stärken weltweit den Channel, weil das SMB-Geschäft zunehmend anzieht." Neben der durchaus positiven Wertung der Channel-Strategie bietet der Artikel einen anschaulichen Überblich darüber, was Engineered Systems eigentlich sind. Außerdem werden die Einsatzmöglichkeiten (Big Data, Mobile Computing, Cloud etc.) und Angebote von Oracle in diesem Bereich dargestellt und diskutiert. Das Highlight hierbei ist – wen wundert’s – die Oracle Database Appliance. Mit dem Portfolio wächst natürlich auch die Zahl der Spezialisierungen. Logisch, findet Silvia Kaske: "Endkunden erwarten keine Generalisten, sondern Spezialisten. Nur mit einem klaren Fokus wird der Partner erfolgreich sein". Hier geht’s zum vollständigen CP-Artikel unter dem Titel „Oracle lockt Channel mit SMB-Appliances“.

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• Huge Opportunity in Small Things

  - by Tori Wieldt

  Addressing the strong demand for Java in the embedded market, Oracle is hosting a new Java Embedded @ JavaOne event in San Francisco October 3-4. The event allows decision makers to attend the Java Embedded @ JavaOne business-focused program, while their IT/development staff can attend the technically-focused JavaOne conference. [Obligatory comment about suits & ties vs. jeans & T-shirts removed.] The two-day event includes keynotes, sessions and demonstrations. In his keynote this morning, Judson Althoff, Senior Vice President of Worldwide Alliances and Channels and Embedded Sales, Oracle explained  Devices are all around us - on 24x7, connected all the time. The explosion of devices is the next IT revolution. Java is the right solution for this space. Java embedded solutions provide a framework to  provision, manage, and secure devices.  Java embedded solutions also provide the ability to aggregate, process and analyze multitude of data.  Java is one platform to program them all. Terrance Barr, Java Evangelist and Java ME expert is enthusiastic about the huge opportunity, "It's the right time and right place for Java Embedded," he said, "Oracle is looking for partners who want to take advantage of this next wave in IT." The Embedded space continues to heat up. Today, Cinterion launched the EHS5, an ultra compact, high-speed M2M communication module providing secure wireless connectivity for a wide variety of industrial applications. Last week, Oracle announced Oracle Java ME Embedded 3.2, a complete client Java runtime Optimized for resource-constrained, connected, embedded systems, Oracle Java Wireless Client 3.2, Oracle Java ME Software Development Kit (SDK) 3.2, and Oracle Java Embedded Suite 7.0 for larger embedded devices. There is a huge opportunity in small things. 

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• Why The Athene Group Chose Fusion CRM

  - by Tony Berk

  A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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• Web Seminar - The Oracle Database Appliance: How to Sell a Unique Product!

  - by swalker

  Dear partner, You are exclusively invited to join us for a webcast, dedicated to Oracle’s EMEA Partners, on the Oracle Database Appliance value proposition, positioning and ecosystem – to help you capture new business and help your customers roll out their solutions fast, easily, safely and with maximum cost efficiency! Join us to learn about: ODA Benefits: Fast, Easy, Cost Efficient, Highly Reliable Feedback from early Customer Wins: What can we Learn? Objection Handling: Overcoming the most common customer questions Going beyond the Database: The ODA ECO System for applications, backup & more… When combined with your high-value services (e.g., migration, consolidation), the end result is a database system that you can use to grow the business in your existing accounts, or capture new business. Join us at the EMEA partner webcast hosted by Robert Van Espelo Cloud and Virtualization Leader, EMEA Business Development on Thursday, April 12, at 9:00am UK / 10:00am CET. The presentation will be given in English. To register for this webcast click here We look forward to talking to you on April 12! Best regards,Giuseppe Facchetti EMEA Partner Business Development Manager Oracle EMEA, Hardware Sales Paul LeonardEMEA Partner Marketing Manager Oracle EMEA, Systems Marketing

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• Customers Deploying Sun Oracle Database Machine

  - by kimberly.billings

  Philippine Savings Bank (PS Bank) recently deployed the Sun Oracle Database Machine to underpin its enterprise-wide analytics platform. Now, the response times for queries and requests that used to take from three hours to several days is completed in less than one minute with near real-time updates. Read the press release. EFU General Insurance also announced this week that they have deployed the Sun Oracle Database Machine. With Oracle, EFU will be able to open more sales channels via the Web and facilitate integration with other companies. As a result, more quality services can be offered to its customers via the Web because of the more agile and reliable IT infrastructure. In addition, a centralized IT environment will offer the EFU management a real time view of key information, enabling EFU to analyze business trends and make timely decisions. Read the press release. Let us know about your Sun Oracle Database deployment! var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• MRP/SCP (Not ASCP) Common Issues

  - by Annemarie Provisero

  ADVISOR WEBCAST: MRP/SCP (Not ASCP) Common Issues PRODUCT FAMILY: Manufacturing - Value Chain Planning   March 9, 2010 at 8 am PT, 9 am MT, 11 am ET   This session is intended for System Administrators, Database Administrator's (DBA), Functional Users, and Technical Users. We will discuss issues that are fairly common and will provide the general solutions to same. We will not only review power point information but review some of the application setups/checks as well. TOPICS WILL INCLUDE: Gig data memory limitation Setup Requirements for MRP Manager, Planning Manager, and Standard Manager Why components are not planned Sales Order Flow to MRP Calendars Patching Miscellaneous Forecast Consumption - only if we have time A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Online Media Daily: Oracle Takes Social Marketing Seriously

  - by Kathryn Perry

  In the article published on Nov 12, 2012 and titled "Oracle Integrates Social Marketing Into Enterprise To Gain Marketing Revs," Online Media Daily explores Oracle's approach to social marketing. The publication says that Oracle is focused on showing marketers how to integrate social data into corporate business processes and how to "socialize" the corporate world.The article goes on to state:"Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Read more: http://www.mediapost.com/publications/article/187096/oracle-integrates-social-marketing-into-enterprise.html#ixzz2CPMZ1w3DMeg Bear, VP of cloud social platform at Oracle, sees the integration with ERP systems as a differentiator for the company. Oracle Social Relationship Management launched last month. It integrates social data into traditional enterprise applications like Oracle Fusion Marketing, Oracle Fusion Sales Catalog, Oracle ATG Web Commerce and Oracle ERP."The post goes on to quote a Forrester analyst stating the following:""There's room for any process-driven application to run more efficiently, especially if they're socially enabled," said Rob Koplowitz, VP and principal analyst at Forrester Research. "It takes the human part of the process not generally captured today to provide better access to content, information and collective actions."Koplowitz said several acquisitions support Oracle's long-term vision: to layer social on top of other enterprise apps, like its ERP platform."With many great acquisitions under our belt and organically grown social tools, the market recognizes that Oracle is poised to seize the moment in socially enabled business apps.Continue reading the full article here.

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• A Huge Opportunity in Small Things

  - by Tori Wieldt

  Addressing the strong demand for Java in the embedded market, Oracle is hosting a new Java Embedded @ JavaOne event in San Francisco October 3-4. The event allows decision makers to attend the Java Embedded @ JavaOne business-focused program, while their IT/development staff can attend the technically-focused JavaOne conference. [Obligatory comment about suits & ties vs. jeans & T-shirts removed.] The two-day event includes keynotes, sessions and demonstrations. In his keynote this morning, Judson Althoff, Senior Vice President of Worldwide Alliances and Channels and Embedded Sales, Oracle explained  Devices are all around us - on 24x7, connected all the time. The explosion of devices is the next IT revolution. Java is the right solution for this space. Java embedded solutions provide a framework to  provision, manage, and secure devices.  Java embedded solutions also provide the ability to aggregate, process and analyze multitude of data.  Java is one platform to program them all. Terrance Barr, Java Evangelist and Java ME expert is enthusiastic about the huge opportunity, "It's the right time and right place for Java Embedded," he said, "Oracle is looking for partners who want to take advantage of this next wave in IT." The Embedded space continues to heat up. Today, Cinterion launched the EHS5, an ultra compact, high-speed M2M communication module providing secure wireless connectivity for a wide variety of industrial applications. Last week, Oracle announced Oracle Java ME Embedded 3.2, a complete client Java runtime Optimized for resource-constrained, connected, embedded systems, Oracle Java Wireless Client 3.2, Oracle Java ME Software Development Kit (SDK) 3.2, and Oracle Java Embedded Suite 7.0 for larger embedded devices. There is a huge opportunity in small things. 

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• Channel-Chat mit Silvia Kaske

  - by A&C Redaktion

  Die Channel-Expertin spricht im Interview mit der IT-Business über Engineered Systems, neue Wege im Partner-Geschäft und die Konsolidierung der IT-Branche Das Produktspektrum von Oracle wird, vor allem seit der massiven Ausweitung in Richtung Hardware, immer breiter. Umso notwendiger werden Spezialisierungen für die Partner. Im Exklusivinteriew mit der IT-Business beantwortet Silvia Kaske, Senior Director Channel Sales & Alliances North bei Oracle, unter anderem die Frage „Wie man im Oracle Universum Geld verdient“. Neben unserem Blog-Kernthema, den Spezialisierungen, spricht Kaske auch darüber, wie die neue Projektdatenbank hilft, im Channel Konflikte zu vermeiden. Das lesenswerte Interview finden Sie als Titelstory in der IT-Business Nr. 17/2012 und auf IT-Business.de. Hier ein Abstract, was Sie dort erwartet: Zu den Engineered Systems, einem zentralen Thema für Oracle, äußert sich Kaske gleich zu Beginn. Sie betont, dass Oracle zwar optimal abgestimmte Gesamtpakete wie die Oracle SOA Suite anbietet, jedoch keine Entwicklung hin zu in sich abgeschlossenen Systemen möchte. Oracle Lösungen bleiben offen für die Kombination mit Produkten anderer Anbieter. Optimized Solutions seien vor allem dafür da, „die interne Komplexität in Unternehmen zu minimieren, um damit Kosten für den Betrieb der bestehenden Systeme zu senken.“ Das ausgefeilte System der Spezialisierungen hat ein klares Ziel: „Wir wollen Partner, die genau wissen, was sie tun, und die Endkunden bestmöglich beraten und betreuen“, sagt Kaske. Das erfordert ein hohes Wissen in einer oder mehreren Branchen oder Produktsegmenten – niemand erwartet schließlich von einem Partner, Experte für alle 9.000 Einzelprodukte zu sein. Dafür stehen derzeit über 100 zertifizierte Spezialisierungen zur Wahl. Das Programm OPN Specialised steht seit nunmehr zwei Jahren für die Entwicklung hin zu höheren Zertifizierungsanforderungen und damit zu noch kompetenteren Partnern. Zudem fördert Oracle die Kooperation verschieden spezialisierter Partner untereinander, Stichwort „Enablement 2.0“. Für einen reibungslosen Ablauf von Partnerprojekten sorgt deren Registrierung im Open Market Modell (OMM).

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• Channel-Chat mit Silvia Kaske

  - by A&C Redaktion

  Die Channel-Expertin spricht im Interview mit der IT-Business über Engineered Systems, neue Wege im Partner-Geschäft und die Konsolidierung der IT-Branche Das Produktspektrum von Oracle wird, vor allem seit der massiven Ausweitung in Richtung Hardware, immer breiter. Umso notwendiger werden Spezialisierungen für die Partner. Im Exklusivinteriew mit der IT-Business beantwortet Silvia Kaske, Senior Director Channel Sales & Alliances North bei Oracle, unter anderem die Frage „Wie man im Oracle Universum Geld verdient“. Neben unserem Blog-Kernthema, den Spezialisierungen, spricht Kaske auch darüber, wie die neue Projektdatenbank hilft, im Channel Konflikte zu vermeiden. Das lesenswerte Interview finden Sie als Titelstory in der IT-Business Nr. 17/2012 und auf IT-Business.de. Hier ein Abstract, was Sie dort erwartet: Zu den Engineered Systems, einem zentralen Thema für Oracle, äußert sich Kaske gleich zu Beginn. Sie betont, dass Oracle zwar optimal abgestimmte Gesamtpakete wie die Oracle SOA Suite anbietet, jedoch keine Entwicklung hin zu in sich abgeschlossenen Systemen möchte. Oracle Lösungen bleiben offen für die Kombination mit Produkten anderer Anbieter. Optimized Solutions seien vor allem dafür da, „die interne Komplexität in Unternehmen zu minimieren, um damit Kosten für den Betrieb der bestehenden Systeme zu senken.“ Das ausgefeilte System der Spezialisierungen hat ein klares Ziel: „Wir wollen Partner, die genau wissen, was sie tun, und die Endkunden bestmöglich beraten und betreuen“, sagt Kaske. Das erfordert ein hohes Wissen in einer oder mehreren Branchen oder Produktsegmenten – niemand erwartet schließlich von einem Partner, Experte für alle 9.000 Einzelprodukte zu sein. Dafür stehen derzeit über 100 zertifizierte Spezialisierungen zur Wahl. Das Programm OPN Specialised steht seit nunmehr zwei Jahren für die Entwicklung hin zu höheren Zertifizierungsanforderungen und damit zu noch kompetenteren Partnern. Zudem fördert Oracle die Kooperation verschieden spezialisierter Partner untereinander, Stichwort „Enablement 2.0“. Für einen reibungslosen Ablauf von Partnerprojekten sorgt deren Registrierung im Open Market Modell (OMM).

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• Partner Training for Oracle Business Intelligence Applications 4-Day Bootcamp

  - by Mike.Hallett(at)Oracle-BI&EPM

  Partners 4-Day training from 15th - 18th October 2012, at Oracle Reading (UK) The Oracle Business Intelligence Applications provide pre-built Operational BI solutions for eBusiness Suite, Peoplesoft, Siebel, JDE and SAP; offering out-of-the-box integration. This FREE for Partners 4-Day training will provide attendees with an in-depth working understanding of the architecture, the technical and the functional content of the Oracle Business Intelligence Applications, whilst also providing an understanding of their installation, configuration and extension. The course will cover the following topics: Overview of Oracle Business Intelligence Applications Oracle BI Applications Fundamentals and Features Configuring BI Applications for Oracle E-Business Suite Understanding BI Applications Architecture Fundamentals of BI Applications Security   REGISTER HERE NOW    (acceptance is subject to availability and your place will be confirmed within two weeks: for help see the Partner Registration Guide) Location: Bray Room, at Oracle Corporation UK Ltd Oracle Parkway Thames Valley Park Reading, Berkshire RG6 1RA 15th - 18th October 2012, 4-Days :  9:30 am – 5:00 pm BST Audience The seminar is aimed at BI Consultants and Implementation Consultants within Oracle's Gold and Platinum Partners. Good understanding of basic data warehousing concepts Hands on experience in Oracle Business Intelligence Enterprise Edition Hands on experience in Informatica Some understanding of  Oracle BI Applications is required (See Sales & Technical Tutorials for OBI, BI-Apps and Hyperion EPM)  Good understanding of any of the following Oracle EBS modules: General Ledger, Accounts Receivables, Accounts Payables Please note that attendees are required to bring a laptop: 4GB RAM Windows 64 bits 80GB free space in Hard drive or External Device CPU Core 2 Duo or Higher Windows 7, Windows XP, Windows 2003 NOT ALLOWED with Windows Vista An Administrator User For more information please contact [email protected].

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• Oracle Customer Experience events in EMEA: Empowering People, Powering Brands

  - by Richard Lefebvre

  What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it? => Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates & locations to be relased -> Gain insight on what challenges must be addressed and how CX solutions can help deliver great customer experiences across the customer lifecycle and every interaction point. -> Learn how customer experience drives measurable business value by accelerating new customer acquisition, maximizing customer retention, improving operational efficiency and increasing total sales. This is your chance to transition your customer experience management strategies into the 21st century to create tomorrow's experiences today. This interactive event will deliver you the opportunity to learn from and network with your peers and experts.

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• Call for papers for Oracle OpenWorld and JavaOne 2012!

  - by Javier Puerta

  Organization for Oracle OpenWorld and JavaOne 2012 has started. Watch out for further information to come in the coming weeks. Oracle OpenWorld Exhibition and Sponsorship Opportunities Exhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is your best opportunity to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from customer organizations globally. Explore exhibition, branding and sponsorship opportunities now. Register NOW and Save - Super Saver Period Ends 30. March Register today and save $800 on your Oracle OpenWorld full conference pass. Call For Papers Opens 14. March Oracle OpenWorld Call for Papers will open Wednesday, 14. March.  Speak your mind to the world's largest gathering of the most-knowledgeable IT decision-makers, leading-edge developers, and advanced technologists. Don’t delay – the call for papers closes 11:59 PM PST on 9. April 2012. JavaOne Exhibition and Sponsorship Opportunities Exhibiting, sponsoring, and advertising at JavaOne 2012 provide premium opportunities for you to connect with a market that boasts 9 million Java developers. As the world's most authoritative Java conference, JavaOne attracts Java developers, architects, and enthusiasts from around the globe. Check out the exhibition, branding, and sponsorship opportunities available now. Register NOW and Save - Super Saver Period Ends 30. March Register today and save $600 on your JavaOne full conference pass. Call For Papers Opens 14. March Show and Tell. Call for papers will open Wednesday, 14. March.  Lead a session and share your fresh insights and best practices to drive the advancement JavaOne. Don’t delay – the call for papers closes 11:59 PM PST on 9. April 2012.

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• Call for papers for Oracle OpenWorld and JavaOne 2012!

  - by Javier Puerta

  Organization for Oracle OpenWorld and JavaOne 2012 has started. Watch out for further information to come in the coming weeks. Oracle OpenWorld Exhibition and Sponsorship Opportunities Exhibiting, sponsoring and advertising at Oracle OpenWorld 2012 is your best opportunity to achieve critical marketing and sales objectives. As the world's preeminent Oracle conference, Oracle OpenWorld attracts influential users and decision-makers from customer organizations globally. Explore exhibition, branding and sponsorship opportunities now. Register NOW and Save - Super Saver Period Ends 30. March Register today and save $800 on your Oracle OpenWorld full conference pass. Call For Papers Opens 14. March Oracle OpenWorld Call for Papers will open Wednesday, 14. March.  Speak your mind to the world's largest gathering of the most-knowledgeable IT decision-makers, leading-edge developers, and advanced technologists. Don’t delay – the call for papers closes 11:59 PM PST on 9. April 2012. JavaOne Exhibition and Sponsorship Opportunities Exhibiting, sponsoring, and advertising at JavaOne 2012 provide premium opportunities for you to connect with a market that boasts 9 million Java developers. As the world's most authoritative Java conference, JavaOne attracts Java developers, architects, and enthusiasts from around the globe. Check out the exhibition, branding, and sponsorship opportunities available now. Register NOW and Save - Super Saver Period Ends 30. March Register today and save $600 on your JavaOne full conference pass. Call For Papers Opens 14. March Show and Tell. Call for papers will open Wednesday, 14. March.  Lead a session and share your fresh insights and best practices to drive the advancement JavaOne. Don’t delay – the call for papers closes 11:59 PM PST on 9. April 2012.

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• General Availability: Simplified User Experience Design Patterns eBook

  - by ultan o'broin

  Karen Scipi (@karenscipi) writes: The Oracle Applications User Experience team is delighted to announce that our Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook is available for free. Working with publishers McGraw-Hill, we're pleased to make the eBook available in EPUB (for use on Apple iOS devices), MOBI (ideal for Amazon Kindle), and PDF (for anything with Adobe Reader) versions. The Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook We’re sharing the same user experience design patterns, and their supporting guidance on page types and Oracle ADF components that Oracle uses to build simplified user interfaces (UIs) for the Oracle Sales Cloud and Oracle Human Capital Management (HCM) Cloud, with you so that you can build your own simplified UI solutions. Click to register and download your free copy of the eBook Design patterns offer big wins for applications builders because they are proven, reusable, and based on Oracle technology. They enable developers, partners, and customers to design and build the best user experiences consistently, shortening the application's development cycle, boosting designer and developer productivity, and lowering the overall time and cost of building a great user experience. Developers use the eBook to build their own simplified UIs with Oracle ADF and Oracle JDeveloper Now, Oracle partners, customers and the Oracle ADF community can share further in the Oracle Applications User Experience science and design expertise that brought the acclaimed simplified UIs to the Cloud and they can build their own UIs, simply and productively too!

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• What payment gateways do real customers really use when given the choice?

  - by ??????

  I would like to give customers the option of paying however they can whether that be through a proper gateway (e.g. SagePay) or through something else such as PayPal, Amazon Checkout or Google Checkout. Personally I have not bought anything through the Amazon Checkout except for on Amazon.co.uk and my PayPal buys have been limited. As for Google Checkout I have no idea what that is or how it works from a consumer perspective. I understand that people buying from smaller sites are happier to pay by PayPal as they have an account already and trust PayPal. As for Amazon Payments and Google Checkout, do people actually use them if given the choice? There are a lot of people on Kindles these days, happy to buy stuff via Amazon on their Kindle. Would Amazon Payments make sense to this growing crowd? With too many payment gateways on offer it might be confusing at the checkout. Does anyone know if this is a problem for genuine customers? I also have not seen many 'pay by Amazon Payments' icons on websites (you see PayPal all the time). Does advertising the fact that you can pay by Amazon Payments increase sales, e.g. to Kindle owners that have a nebulous book-buying account that 'their other half doesn't know about'?

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