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  • Is there a remote desktop management tool that I can email to people?

    - by Matt 'Trouble' Esse
    I often need to remotely manage PC and Macs for desktop support. I'm after a remote desktop management support tool that I could email (or send a url) that the customer could click on (or run) and I could then remotely manage their PC/Mac A tool that could work on both operating systems would be great but not mandatory (a separate tool for both/either will suffice) A tool that has an iPhone App would be fantastic too but this would just be very much a 'wish list' Looking forward to your suggestion!

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  • kerio add-in for outlook disabled after every adobe update

    - by Sam
    I'm using outlook 2010 with the kerio toolbar/add-in. Every time I install an update for Adobe (flash player, pdf reader), the kerio add-in gets disabled, which is quite annoying (more so since this is a customer computer and it is hard to get them install updates if these break add-ins they need). Is there a way either to get adobe update not to disable this, or maybe create a script which enables the add-in at user logon?

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  • SMB returns the entire file instead of header info

    - by billdlawson
    Starting a section of code checks for access to many data files (flat files so each table is a file) and when I do a packet capture, in our capture only the header info is sent by the server to the client. However I have one Customer who is using a SAN that gets the whole file instead of just the header info,and besides just being slower, this is causing file access issues. They have already turned off OPLOCKS at the server and at the workstations. This is not client server. The data files and the application reside on the server but the users run the application locally via a shortcut with a mapped drive or UNC. So when I simply select an option that prompts for a vehicle number, not tryng to select a record but rather simply verify the datafiles are accessible, that window opens in 1-2 seconds for me. When they do the same thing it takes 6-15 seconds after there several users are running the program. Maximum number of users is 15. The program has a lot of small modules, 800 .cob modules. So it is very chatty but these are datafiles. We have Wireshark captures that show he's pulling the whole file and we're just getting the header. Thier capture vs ours. We suspect the SAN. Has anyone ever heard of a SAN improperly interpreting runtime requests? So an SMB request. This is Acucobol-GT (now Microfocus). The application is written in COBOL. This is not a new program just a new problem. This is one customer of over a thousand who are otherwise running smoothly and we are totally stumped. All XP users, the server is Windows 2003 (with Virtual server) and I don't yet know the SAN info. Also we have many installations running virtual servers but only few on SANs or we just don't know it. This is not a network throught put issue, the load is less than 5% on the server and theer are no timeout or retransmits. PS If it wasn't for Wireshark I'd still be chasing my tail. An application trace file on thier installation just looks like they run slower. If you want the Wireshark trace file I can make it available. Thanks in advance - Please excuse my verbosity (word?) but I'm not sure what's relavent.

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  • Exchange 2010 outlook anywhere - shows internal URL

    - by Frederik Nielsen
    I am setting up an Exchange 2010 SP2 for a customer. However, the server address that the server returns with autodiscover is wrong, as it points to the internal domain (.local) - and not the external address. How do I change this? Here's an image to describe what I mean: It is the upper field that is wrong. I dont want users to enable the RPC over HTTP-thing, as the users know barely nothing about computers. Thank you in advance.

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  • Is there a middle ground in monthly server costs?

    - by user41655
    Right now I'm paying a monthly fee of 12.95 for a server and I'm definitely getting what I pay for! (no customer support, outages, slowdowns, glitches, etc) I know that the good companies (Rackspace) charge much more. (Hundreds a month) I'm wondering if there is a middle ground somewhere that might be as good as Rackspace but is still better than what I have. 50 a month maybe? If it does exist will the extra $40 a month be worth it?

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  • Using the same machineKey across two web farms

    - by wwilkins
    We have two separate NLB web farms. The first farm runs an app that delivers content to the customer facing application on the second NLB. We've noticed a single Cryptographic error in our logs that occurs whenever a page loading content from the first farm is accessed. Is there any reason to not give all of the servers in both farms the same machineKey settings?

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  • 550 relay not permitted

    - by Nick Swan
    We are using Fogbugz on our server to do customer support emails. Occasionally we get errors coming back when sending emails which say: 550 relay not permitted This seems to happen at random though, sometimes sending an email to a person works, next time to the same person it'll bounce back. I've tried setting up reverse DNS with the server host and creating the SPF record in GoDaddy but we still get some of these errors. Is there anything else I can do, and is there a way of testing these are actually configured correctly?

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  • What part of SMF is likely broken by a hard power down?

    - by David Mackintosh
    At one of my customer sites, the local guy shut down their local Solaris 10 x86 server, pulled the power inputs, moved it, and now it won’t start properly. It boots and then presents a prompt which lets you log in. This appears to be single user milestone (or equivalent). Digging into it, I think that SMF isn’t permitting the system to go multi-user. SMF was generating a ton of errors on autofs, after some fooling with it I got it to generate errors on inetd and nfs/client instead. This all tells me that the problem is in some SMF state file or database that needs to be fixed/deleted/recreated or something, but I don’t know what the actual issue is. By “generate errors”, I mean that every second I get a message on the console saying “Method or service exit timed out. Killing contract <#.” This makes interacting with the computer difficult. Running svcs –xv shows the service as “enabled”, in state “disabled”, reason “Start method is running”. Fooling with svcadm on the service does nothing, except confirm that the service is not in a Maintenance state. Logs in /lib/svc/log/$SERVICE just tell you that this loop has been happening once per second. Logs in /etc/svc/volatile/$SERVICE confirm that at boot the service is attempted to start, and immediately stopped, no further entries. Note that system-log isn’t starting because system-log depends on autofs so I have no syslog or dmesg. Googling all these terms ends up telling me how to debug/fix either autofs or nfs/client or inetd or rpc/gss (which was the dependency that SMF was using as an excuse to prevent nfs/client from “starting”, it was claiming that rpc/gss was “undefined” which is incorrect since this all used to work. I re-enabled it with inetadm, but inetd still won’t start properly). But I think that the problem is SMF in general, not the individual services. Doing a restore_repository to the “manifest_import” does nothing to improve, or even detectibly change, the situation. I didn’t use a boot backup because the last boot(s) were not useful. I have told the customer that since the valuable data directories are on a separate file system (which fsck’s as clean so it is intact) we could just re-install solaris 10 on the / partition. But that seems like an awfully windows-like solution to inflict on this problem. So. Any ideas what piece is broken and how I might fix it?

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  • Is this common practice for disk quotas on virtual dedicated servers?

    - by Louis
    Hello, I was a bit surprised when I purchased a VPS with 15GB of storage to find that am left with very little space after Windows' 13GB footprint. I can't even install SQL Server. Tech support is saying this is normal. I know that if they felt like it they could remove Windows from the quota or adjust it accordingly. Is this a common practice or should I further pursue the issue with customer service?

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  • Newly configured MSSQL2008, TIME_WAIT but no ESTABLISHED?

    - by 3molo
    Windows 2008 R2, standard. No firewall locally on it. Newly setup because an old SQL2000 had two disks die (or could it be the raid controller?) at the same time. Luckily, I had fresh backups. The databases have been restored, and SP2 for SQL2008 applied. I can see various hosts trying to establish a session, but the (customer) sites does not work and I don't see the expected established sessions. A wireshark reveals a full three-way handshake. Since it's customer machines connecting, I cannot logon to them and restart application pools.. What on earth could be causing this? No. Time Source Destination Protocol Info 1 0.000000 1.2.5.127 1.2.6.133 TCP desktop-dna > ms-sql-s [SYN] Seq=0 Win=65535 Len=0 MSS=1380 SACK_PERM=1 Frame 1: 62 bytes on wire (496 bits), 62 bytes captured (496 bits) Ethernet II, Src: Cisco_31:5e:09 (00:26:0b:31:5e:09), Dst: Vmware_b7:00:05 (00:50:56:b7:00:05) Internet Protocol, Src: 1.2.5.127 (1.2.5.127), Dst: 1.2.6.133 (1.2.6.133) Transmission Control Protocol, Src Port: desktop-dna (2763), Dst Port: ms-sql-s (1433), Seq: 0, Len: 0 No. Time Source Destination Protocol Info 2 0.000123 1.2.6.133 1.2.5.127 TCP ms-sql-s > desktop-dna [SYN, ACK] Seq=0 Ack=1 Win=8192 Len=0 MSS=1460 SACK_PERM=1 Frame 2: 62 bytes on wire (496 bits), 62 bytes captured (496 bits) Ethernet II, Src: Vmware_b7:00:05 (00:50:56:b7:00:05), Dst: Cisco_31:5e:09 (00:26:0b:31:5e:09) Internet Protocol, Src: 1.2.6.133 (1.2.6.133), Dst: 1.2.5.127 (1.2.5.127) Transmission Control Protocol, Src Port: ms-sql-s (1433), Dst Port: desktop-dna (2763), Seq: 0, Ack: 1, Len: 0 No. Time Source Destination Protocol Info 3 0.000884 1.2.5.127 1.2.6.133 TCP desktop-dna > ms-sql-s [ACK] Seq=1 Ack=1 Win=65535 Len=0 And netstat TCP 1.2.6.133:1433 1.2.2.98:26895 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.2.98:26912 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.2.98:26918 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.2.98:26931 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.5.127:2736 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.5.127:2737 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.5.127:2738 TIME_WAIT 0 TCP 1.2.6.133:1433 1.2.5.127:2739 TIME_WAIT 0

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  • whois returns correct changed date but wrong nameservers

    - by sergio
    I was just told by 1&1 customer support that "the date in the whois could show correctly while the nameservers information being the old one" I though the whole document was stamped at once, not "built" from different data sources. Am I being lied to? or how is that possible? The site is not visible yet, the whois shows correct date the change was made, and the nameservers are still wrong in that report/record/document and of course in the world's dns servers.

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  • Postix transport smtp failover

    - by SimonJGreen
    We have a multi-tenant email relay set up that has a transport map file that looks like this: domain1.com smtp:mail.domain1.com domain2.com smtp:mail.domain2.com domain3.com smtp:mail.domain3.com [etc] In the event mail.domain1.com is down, email for domain1.com will be held by the postfix server until mail.domain1.com starts responding again. However we have a customer who has a backup DSL line on their site, an their email server is also available over this. How can I tell the transport to failover to a different host if the first is unavailable?

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  • How to add "most recent emails from this user" to Gmail inbox as a sidebar

    - by Scott B
    I use and love gmail. However, since i use email for customer support, I'm always doing a cross reference lookup via the search feature to see my past conversations with the person whose email I'm reading. I'd love to have a right sidebar widget that shows me, for any email I choose to read, the list of previous conversations/emails with that person. Is this possible? I'm using Chrome Ideally, this sidebar would bump or replace the contextual ads that now display over there.

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  • Multiplue Simultaneous VPN Connection Limit

    - by stukelly
    Is it possible to have more than two active VPN connections on Windows XP? I have a customer with three VPN client connections on Windows XP Professional. I can connect to any two sites at the same time, but the third connection always fails. Is this a limit within the operating system?

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  • Efficient way to secure tomcat database connections

    - by Greymeister
    Our customer has a problem with database information in plaintext within a server.xml or context.xml file on the Tomcat server. I've looked at several sites like OWASP and it seems like there's no obvious solution. I've also seen things like this wordpress blog which describe implementing a custom Tomcat extension to do this. There must exist some standard implementation(s) already without having to roll your own. Does anyone have experience with such a solution?

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  • Capacity Planner errors

    - by Gabrie
    Hi Performing a discovery at customer site and although systems do get discovered, I get a lot (100000+) of these errors in the log: 02/01/2010 10:45:48:1:2200: Module = vcpDiscover Function = GetObfuscatedName Source = vcpDiscover Error = Method '~' of object '~' failed(-2147467259:0:5003251) 02/01/2010 10:45:48:1:2200: Module = vcpDiscover Function = GetObfuscatedName Source = vcpDiscover Error = Method '~' of object '~' failed(-2147467259:0:5003251) Any tips? Using latest version, just downloaded it. Gabrie

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  • md5sum or sha1sum of legitmate microsoft system files

    - by martyvis
    Is there a database or repository of the legitimate checksums for Microsoft system files? We think we have a 0day on DNS for Windows 2003 SP2 using IRC for command and control. (Latest McAfee does not see an issue). I want to compare our customer's dns.exe and associated DLLs with the real ones. (I will grab a fresh SP2 and hotfixed system to do this, but wonder how to do this in future without needed to do this.)

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  • Shopping for a very compact and powerful workstation [closed]

    - by qdot
    I'm on the market for something small, size of an Mac Mini, could be heavier, that packs a lot of compute power - goal is to have a fast, known development machine at customer's site, but still easier to fly with than desktop-replacement laptops. If Mac Mini came with a quad-core i7, it would be my likely choice. Any other manufacturers to look at? Or perhaps a Mini can be upgraded beyond official specs?

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  • DELL Inspiron N 5050 doesn't Power On until I Plug-in the Charger

    - by hannanessay
    I bought a Dell Inspiron N 5050 last week, and recently discovered a problem with my laptop. It doesn't Power On until and unless I Plug-in the charger. After I plug-in the charger, it boots up fine, and continues to work well after disconnecting the charger. I don't know what the problem is exactly? I was planning to contact Customer Care, but I wanted to know if I could fix it myself. Please help!

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  • Alternative to MS Dynamics CRM 4.0?

    - by Trondh
    hi, A customer of mine have been testing a trial of MS CRM 4.0 that I installed for them, but they concluded that it might be a bit heavy for them. I promised them to look into other CRM applications that use SQL Server as the backend and preferably has an Outlook plugin so you can do "CRM Stuff" directly from Outlook. If anyone knows about alternatives, I would appreciate it if you leave a link here!

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  • Multiple Simultaneous VPN Connection Limit

    - by stukelly
    Is it possible to have more than two active VPN connections on Windows XP? I have a customer with three VPN client connections on Windows XP Professional. I can connect to any two sites at the same time, but the third connection always fails. Is this a limit within the operating system?

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  • Recover license for Photoshop CS3

    - by Buddy
    At the company I work at, an employee was let go. His laptop was a company laptop with Photoshop CS3 installed on it. Photoshop was deactivated so it could be installed on another computer. The license was bought online and emailed to someone, however, that computer crashed and the email with the license is lost. Is there a way to recover the license from the laptop? Are we better off contacting Adobe's customer support?

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  • Application to automatically switch between two applications in Windows

    - by OverloadUT
    Does an application exist that will cause the computer to switch (bring in to focus) between two different applications, on a timer? This is for Windows 7. I need this for a screen that will display publicly to customers. I want the screen to switch between two different applications every, say, 30 seconds. I figure there are enough businesses out there will customer-facing monitors these days that something simple like this must exist!

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