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  • MySQL Connector/Net 6.8.0 alpha has been released

    - by Roberto Garcia
    Dear MySQL users, MySQL Connector/Net 6.8.0, a new version of the all-managed .NET driver for MySQL has been released. This is an alpha release for 6.8.x and it's not recommended for production environments.It is appropriate for use with MySQL server versions 5.0-5.6 It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.8.0 version of MySQL Connector/Net has support for Entity Framework 6.0 including: - Async Query and Save- Code-Based Configuration- Dependency Resolution- DbSet.AddRange/RemoveRange- Code First Mapping to Insert/Update/Delete Stored Procedures - Configurable Migrations History Table- DbContext can now be created with a DbConnection that is already opened- Custom Code First Conventions The release is available to download at http://dev.mysql.com/downloads/connector/net/#downloads Documentation-------------------------------------You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.6/en/connector-net.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows You can also post questions on our forums at http://forums.mysql.com/ Enjoy and thanks for the support! Connector/NET Team

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  • Stairway to XML: Level 3 - Working with Typed XML

    You can enforce the validation of an XML data type, variable or column by associating it with an XML Schema Collection. SQL Server validates a typed XML value against the rules defined in the schema collection so that INSERT or UPDATE operations will succeed only if the value being inserted or updated is valid as per the rules defined in the Schema Collection. NEW! Deployment Manager Early Access ReleaseDeploy SQL Server changes and .NET applications fast, frequently, and without fuss, using Deployment Manager, the new tool from Red Gate. Try the Early Access Release to get a 20% discount on Version 1. Download the Early Access Release.

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  • apt-get update warnings

    - by DoR
    $ sudo apt-get update W: A error occurred during the signature verification. The repository is not updated and the previous index files will be used. GPG error: http://extras.ubuntu.com maverick Release: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 16126D3A3E5C1192 W: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/maverick/Release W: Some index files failed to download, they have been ignored, or old ones used instead. How can I remove these warnings? Running apt-get update has given me these warnings from the beginning of my fresh 10.10 install.

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  • Removal of libsound2 file causes graphics loss

    - by Sajid Ahmad
    I was trying to install skype on ubuntu 12.10 desktop. but it was giving some error related to libsound2:i386 file. to overcome this problem i removed file libsound2 thinking that will install it later. but it removes all the graphics from my system. after removal of the file system started to give error that system is running in low graphics mode. I tried to install libsound2 file again but couldn't. After it i have upgraded the release of my ubuntu version using command do-release-upgrade think that it will install the missing file. But still there are no graphics on the system. I am using Dell Inspiron 15 . Please help me to tell that how can i get the graphics of system back.

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  • What is the version numbering logic for open source developers managing software releases?

    - by Stephen Myall
    I guess this is more of a general question that I cant find the the answer to anywhere. What is the version numbering logic for open source developers managing software releases and is there any governance or guidance I can read up on. The origins of this question comes from me reviewing and researching software on countless websites that I would like to use on my Ubuntu OS. Through experience, I am learning some sites are much better than others explaining if a release is a stable, experimental or maintenance release but these explanations are not consistent with any version numbering logic I am familiar with.

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  • Oracle Solaris Studio Express 6/10 and its Customer Feedback Program are now available

    - by pieter.humphrey
    Oracle Solaris Studio Express 6/10 and the Customer Feedback Program for it are now available. Oracle Solaris Studio Express 6/10 is available on Solaris 10 (SPARC, x86), OEL 5 (x86), RHEL 5 (x86), SuSE 11 (x86) today and will be available for OpenSolaris in the near future. New feature highlights since the last release include: C/C++/Fortran compiler optimizations for the latest UltraSPARC and SPARC64-based architectures such as UltraSPARC T2 and SPARC64 VII C/C++/Fortran compiler optimizations for the latest x86 architectures including the Intel Xeon 7500 processor series (Nehalem-EX) and the Intel Xeon 5600 processor series (Westmere-EP) Enhanced debugging and code coverage tooling Improved application profiling with the Performance Analyzer Updated IDE based on NetBeans 6.8 To find more information and download go to http://developers.sun.com/sunstudio/downloads/express/ To participate in the customer feedback program for Oracle Solaris Studio Express 6/10 go to http://developers.sun.com/sunstudio/customerfeedback/index.jsp Please get the word out, try out this new release and send us your feedback! Technorati Tags: developer,development,solaris,sparc,Oracle Solaris Studio,Solaris Studio,Sun Studio,oracle,otn del.icio.us Tags: developer,development,solaris,sparc,Oracle Solaris Studio,Solaris Studio,Sun Studio,oracle,otn

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  • Tuxedo 12c

    - by JuergenKress
    Tuxedo 12c (12.1.1) release is now generally available. This major release includes a significant number of new features, In the case you missed the launch webcast – you can watch it on.demand. Key new Features include: Cloud Ready Infrastructure Optimized for Exalogic with 8X throughput Management/Monitoring Integrated with Enterprise Manager 12c For Mainframe COBOL Applications running on CICS, IMS, Batch New Messaging Solution: Tuxedo Message Queue 12c Ease of Application Development Solaris Studio IDE for Developing Tuxedo Applications Extend C, C++, COBOL Applications with Java POJOs Accelerated Migration of Large-scale Mainframe Applications At our WebLogic Community Workspace you can get the latest ppt presentations for your customer meetings: Tux ART 12c Launch Webcast Hasan Ajay v18.pptx Tux12claunch-techwebcast_v11.pptx Tuxedo_on_exalogic_external_v3.pptx For the more Tuxedo information, please visit the WebLogic Community Workspace (WebLogic Community membership required). WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Tuxedo,Tuxedo 12c,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • OOW Session: Trends in Identity Management

    - by B Shashikumar
    In his Identity Management address today, Amit Jasuja - VP of Oracle Identity Management and Security Products, will discuss several key identity management trends and showcase how innovation is the key driver behind Oracle’s latest Identity Management 11gR2 release. This session will focus on how the latest 11gR2 release of Oracle Identity Management addresses emerging identity management requirements for mobile, social, and cloud computing. It also explores how existing Oracle Identity Management customers are simplifying implementations and reducing total cost of ownership. When: Monday, October 1, at 10:45 a.m., Where: Moscone West L3, room 3003, (session ID# CON9405) For a complete listing of all identity management sessions, hands-on labs, and more, check out the Focus on Identity Management now. 

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  • Berkeley DB Java Edition 4.0.103 Available

    - by charles.lamb
    We'd like to let you know that JE 4.0.103 is now at http://www.oracle.com/technology/software/products/berkeley-db/je/index.html. The patch release contains both small features and bug fixes, many of which were prompted by feedback on this forum. Some items to note: New CacheMode values for more control over cache policies, and new statistics to enable better interpretation of caching behavior. These are just one initial part of our continuing work in progress to make JE caching more efficient. Fixes for proper cache utilization calculations when using the -XX:+UseCompressedOops JVM option. A variety of other bug fixes. There is no file format or API changes. As always, we encourage users to move promptly to this new release.

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  • Java EE and GlassFish Server Roadmap Update

    - by John Clingan
    2013 has been a stellar year for both the Java EE and GlassFish Server communities. On June 12, Oracle and its partners announced the release of Java EE 7, which delivers on three major themes – HTML5, developer productivity, and meeting enterprise demands. The online event attracted over 10,000 views in the first two days! During the online event, Oracle also announced the availability of GlassFish Server Open Source Edition 4, the world's first Java EE 7 compatible application server. The primary role of GlassFish Server Open Source Edition has been, and continues to be, driving adoption of the latest release of the Java Platform, Enterprise Edition. Oracle also announced the Java EE 7 SDK, which bundles GlassFish Server Open Source Edition 4, as a Java EE 7 learning aid. Last, Oracle publicly announced the Java EE 7 reference implementation based on GlassFish Server Open Source Edition 4. Java EE is a popular platform, as evidenced by the 20+ Java EE 6 compatible implementations available to choose from. After the launch of Java EE 7 and GlassFish Server Open Source Edition 4, we began planning the Java EE 8 roadmap, which was covered during the JavaOne Strategy Keynote. To summarize, there is a lot of interest in improving on HTML5 support, Cloud, and investigating NoSQL support. We received a lot of great feedback from the community and customers on what they would like to see in Java EE 8. As we approached JavaOne 2013, we started planning the GlassFish Server roadmap. What we announced at JavaOne was that GlassFish Server Open Source Edition 4.1 is scheduled for 2014. Here is an update to that roadmap. GlassFish Server Open Source Edition 4.1 is scheduled for 2014 We are planning updates as needed to GlassFish Server Open Source Edition, which is commercially unsupported As we head towards Java EE 8: The trunk will eventually transition to GlassFish Server Open Source Edition 5 as a Java EE 8 implementation The Java EE 8 Reference Implementation will be derived from GlassFish Server Open Source Edition 5. This replicates what has been done in past Java EE and GlassFish Server releases. Oracle will no longer release future major releases of Oracle GlassFish Server with commercial support – specifically Oracle GlassFish Server 4.x with commercial Java EE 7 support will not be released. Commercial Java EE 7 support will be provided from WebLogic Server. Oracle GlassFish Server will not be releasing a 4.x commercial version Expanding on that last bullet, new and existing Oracle GlassFish Server 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. Oracle recommends that existing commercial Oracle GlassFish Server customers begin planning to move to Oracle WebLogic Server, which is a natural technical and license migration path forward: Applications developed to Java EE standards can be deployed to both GlassFish Server and Oracle WebLogic Server GlassFish Server and Oracle WebLogic Server have implementation-specific deployment descriptor interoperability (here and here). GlassFish Server 3.x and Oracle WebLogic Server share quite a bit of code, so there are quite a bit of configuration and (extended) feature similarities. Shared code includes JPA, JAX-RS, WebSockets (pre JSR 356 in both cases), CDI, Bean Validation, JAX-WS, JAXB, and WS-AT. Both Oracle GlassFish Server 3.x and Oracle WebLogic Server 12c support Oracle Access Manager, Oracle Coherence, Oracle Directory Server, Oracle Virtual Directory, Oracle Database, Oracle Enterprise Manager and are entitled to support for the underlying Oracle JDK. To summarize, Oracle is committed to the future of Java EE.  Java EE 7 has been released and planning for Java EE 8 has begun. GlassFish Server Open Source Edition continues to be the strategic foundation for Java EE reference implementation going forward. And for developers, updates will be delivered as needed to continue to deliver a great developer experience for GlassFish Server Open Source Edition. We are planning for GlassFish Server Open Source Edition 5 as the foundation for the Java EE 8 reference implementation, as well as bundling GlassFish Server Open Source Edition 5 in a Java EE 8 SDK, which is the most popular distribution of GlassFish. This will allow GlassFish releases to be more focused on the Java EE platform and community-driven requirements. We continue to encourage community contributions, bug reports, participation on the GlassFish forum, etc. Going forward, Oracle WebLogic Server will be the single strategic commercially supported application server from Oracle. Disclaimer: The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • VirtualBox image SOA Suite &amp; BPM Suite 11.1.1.6.0 & Your feedback?

    - by JuergenKress
    The integration PM team is very pleased to announce the release of a new version of our pre-configured SOA/BPM VirtualBox image for testing and evaluation. This VirtualBox appliance contains a fully configured, ready-to-use SOA/BPM/Webcenter 11.1.1.6.0 installation. All you need is to install Oracle VM VirtualBox on your desktop/laptop and import the SOA/BPM appliance and you are ready to try out SOA Suite and BPM Suite -- no installation and configuration required! The following software is installed in this VritualBox image: Oracle Enterprise Linux (64-bit) EL 5 Update 5 Oracle XE Database 11.2.0 Oracle SOA Suite 11.1.1.6.0 (includes Service Bus) Oracle BPM Suite 11.1.1.6.0 Oracle Webcenter Content (Enterprise Content Management) 11.1.1.6.0 Oracle Webcenter Suite 11.1.1.6.0 Oracle JDeveloper 11.1.1.6.0 JRockit R28.2.0-79-146777-1.6.0_29s Sun Java SDK 1.6.0_29-b11 If you want to try it out, please go to the Pre-built Virtual Machine for SOA Suite and BPM Suite 11g OTN page for detailed instructions on downloading and importing the VirtualBox image. Jon Petter Hjulstad published the first impression at his blog Twitter & LinkedIn We have been waiting for the new VirtualBox Image for a long time, and finally it is here. The appliance has improved in many ways since last release, so it has been worth waiting for. Both the appliance itself and the documentation is excellent. It is evident that Oracle has listened to feedback on the previous release, and I think the developer VMs are useful. Especially the adoption of new patchsets and versions (ex when 12c will be available) will gain a lot from quick getting hands-on experiences. This VirtualBox appliance is a multipurpose image which can be used in different domain configurations. The image has a number of pre-configured domains that you can use depending on your need. The image can be set up so that it requires use of as few resources as possible, you can for instance easily disable B2B if you do not need it, or you can shut down the desktop console and save 600MB. It is important to say that this image is not for production purposes. Read the full article SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix ForumTechnorati Tags: SOA Suite Image,VirtualBox,BPM suite Image,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • SP1 of RadControls for WinForms Q1 2010 released, featuring VS2010 and Client Profile support

    As always, Telerik's plans were closely aligned with Microsoft's release schedule, and we were dedicated to provide VS2010 support even before Visual Studio 2010 was officially launched. Now that the first VS2010 launch event is over, here comes the first of many Telerik Service Packs to support VS2010. This RadControls for WinForms release is the first to provide support for the Client Profile, introduced with .NET3.5, and now default when starting new windows forms projects with VS2010. The Client Profile is a smaller version of the.NET Framework that includes only the assemblies needed for deploying client-based applications, which in turn reduces the size of the application. Basically, the Design time classes are excluded from the Client Profile (CP), because they are only needed for designing and not for running an application. In Q1 2010 SP1 we have moved the designer classes from the run-time assemblies to a new dedicated assembly (Telerik.WinControls.UI.Design.dll), ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Subtext 2.5 Released!

    Wow, has it already been over a year since the last major version of Subtext? Apparently so. Today Im excited to announce the release of Subtext 2.5. Most of the focus on this release has been under the hood, but there are some great new features youll enjoy outside of the hood. Major new features New Admin Dashboard: When you login to the admin section of your blog after upgrading, youll notice a fancy schmancy new dashboard that summarizes the information you care about in a single page.The...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Subtext 2.5 Released!

    Wow, has it already been over a year since the last major version of Subtext? Apparently so. Today Im excited to announce the release of Subtext 2.5. Most of the focus on this release has been under the hood, but there are some great new features youll enjoy outside of the hood. Major new features New Admin Dashboard: When you login to the admin section of your blog after upgrading, youll notice a fancy schmancy new dashboard that summarizes the information you care about in a single page.The...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Connect Team Foundation Service/TFS 2012 with Visual Studio 2010 &amp; Visual Studio 2008

    - by Vishal
    Hello, Microsoft finally released the Team Foundation Service in late October 2012 after its long time in the preview phase. I was already using the TFS Preview which was free but I was happy to see Microsoft releasing the Team Foundation Service also FREE for upto 5 users. Isn't that great news? I know there are bunch of other free source control repositories (Github, Bitbucket, SVN etc.) out there but I somehow like TFS better. Also the other good thing about the final release was that I didn’t had to do any kind of migration of my code from preview to final release version. Just changed the TFS connection URL and it worked like a charm. Anyways, if you are a startup with small team and need some awesome Source Control along with all the good Project Management, Continuous Integration (Build, Test, Deploy), Team Collaboration, Agile/Scrum planning etc. features than Team Foundation Service is your answer. Microsoft has not yet released their pricing for more than 5 users and will be releasing it sometime in early 2013. What if as of now you have a team more than 5 users and you want to use Team Foundation Service, the good news is you can use it for FREE but when they release the final pricing, you will have to transition to the paid plan. Lot of story, getting to the point, connecting to Team Foundation Service with Visual Studio 2012 is straight forward and would work out of the box but it wont for previous versions of Visual Studio. You will have to upgrade to the latest service pack first and than install the forward compatibility pack. (1st : Service Packs & 2nd: Forward Compatibility packs) For Visual Studio 2010: Visual Studio 2010 Service Pack 1. Visual Studio 2010 forward compatibility for TFS 2012 and Team Foundation Service.         For Visual Studio 2008: Visual Studio 2008 Service Pack 1. Visual Studio 2008 forward compatibility for TFS 2012 & Team Foundation Service. Restart your system. Visual Studio 2008 will not work if you only put https://xxx.visualstudio.com. You will have to put your collection name too as shown below.       By the way, it doesn’t matter if you are an Apple Application Developer or Android App Developer, you can still use Team Foundation Service as your source control. Below are few links to connect to Team Foundation Service with other IDEs: Connect Eclipse to Team Foundation Service. Connect XCode to Team Foundation Service. Happy coding. Vishal Mody

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  • Mobile Apps for Oracle E-Business Suite

    - by Steven Chan (Oracle Development)
    Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is our Oracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Related Articles Using Mobile Devices with Oracle E-Business Suite Apple iPads Certified with Oracle E-Business Suite 12.1 Now Available: Oracle Mobile Approvals for iOS The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • UPK Pre-built Content Now Available for Additional Product Lines

    - by Karen Rihs
    UPK pre-built content development efforts are always underway and growing, and now include the recent release of new UPK pre-built content modules for three additional product lines! Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data Fusion 11g Release 1 Functional Setup Manager General Ledger Global Human Resources Project Portfolio Management Self Service Procurement Oracle Crystal Ball 11.1.2 Oracle Crystal Ball For the most recent list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. For more information on how your organization can take advantage of UPK pre-built content, see our previous blog, The Value of UPK Pre-Built Content.  - Karen Rihs, UPK Outbound Product Management

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  • ASP.NET Data-Aware Reporting: Getting Started Video

    Check out this very useful XtraReports getting started video that shows you how to create your first data-aware web report: Even if youre an XtraReports pro-user now, I recommend watching the video. Why? As promised, this is one of the first re-recorded videos that uses Visual Studio 2010 as well as DXperience v2010.1 release. Not only that, the screencast reflects some of the newer elements and features of XtraReports starting with the DXperience v2010.1 release. Check out the video and then...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Why does update-notifier contains system-crash-notification?

    - by int_ua
    I just had "System Program Problem Detected" window appearing several times before user session even started (I have KDM with autologin to locked session). I traced it with xprop to being /usr/lib/update-notifier/system-crash-notification which is binary (while I expected it to be some script) and belongs to update-notifier package (while I expected it to be somewhere from apport*). P.S. Clicking on Report problem... button didn't do anything. $ dpkg -s update-notifier | grep Version Version: 0.147 $ dpkg -L update-notifier | grep system-crash /usr/lib/update-notifier/system-crash-notification $ grep RELEASE /etc/lsb-release DISTRIB_RELEASE=13.10

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Kicking off the ODI12c Blog Series

    - by Madhu Nair
    Normal 0 false false false EN-US ZH-TW X-NONE MicrosoftInternetExplorer4 It is always exciting to talk about a new release, especially one as significant as the newly released Oracle Data Integrator 12c (ODI12c). Why? Because it is packed with features that addresses many requirements for the user community. If you missed sneak previews at this year's Oracle Open World sessions, do not despair. Because over the coming weeks the ODI12c team of developers and consultants will be sharing their perspective on key features, experiences and best practices for ODI12c right here through a series of blogs. Before diving into feature details in subsequent blogs it helps to understand the overall themes that went into developing ODI12c. Let the Productivity Flow: Let us face it. Designing for developer user experience is always top of mind to any enterprise software. ODI12c addresses this through the introduction of declarative flow based mappings (the topic of our next ODI blog by the way!!). Reusability has been addressed though the introduction of reusable mappings cutting down development times for repeated logics. An enhanced debugger makes life easy for complex granular debugging scenarios. Unique repository IDs now allow you to manage multiple repositories. Performance is Paramount: Another major area of focus for ODI12c is performance. Increased parallelism (like the multiple target table load feature), reduced session overheads and ability to customize loads plans through physical views all empower the user to tune run times for extreme performances. mapping showing multiple target load physical representation allowing users to choose execution options Integrating it all: This release is not just about ODI12c as a standalone product. Closer integration with Oracle GoldenGate now brings Change Data Capture (CDC) capabilities into ODI12c. Oracle Warehouse Builder (OWB) jobs can now be executed and monitored from within ODI12c. And ODI12c is fast becoming the de facto standard for Oracle Applications that need data integration in their solutions. The best example being the latest release of the Oracle BI Applications technology. Even as we bring you in-depth write-ups about the features there are some great previews and resources that are already out there. Like this super entry by beta partner Rittman Mead Consulting and this ODI12c Key Features White Paper. You can download ODI12c here (this post helps). The best though is the upcoming Executive Webcast featuring customers and executives who have seen and conceived the product. Don’t miss it!

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