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• Connecting the Dots (.NET Business Connector)

  - by ssmantha

  Recently, one of my colleagues was experimenting with Reporting Server on DAX 2009, whenever he used to view a report in SQL Server Reporting Manager he was welcomed with an error: “Error during processing Ax_CompanyName report parameter. (rsReportParameterProcessingError)” The Event Log had the following entry: Dynamics Adapter LogonAs failed. Microsoft.Dynamics.Framework.BusinessConnector.Session.Exceptions.FatalSessionException at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsSession.HandleException(Stringmessage, Exception exception, HandleExceptionCallback callback) We later found out that this was due to incorrect Business Connector account, with my past experience I noticed this as a very common mistake people make during EP and Reporting Installations. Remember that the reports need to connect to the Dynamics Ax server to run the AxQueries., which needs to pass through the .NET Business Connector. To ensure everything works fine please note the following settings: 1) Your Report Server Service Account should be same as .NET Business Connector proxy account. 2) Ensure on the server which has Reporting Services installed, the client configuration utility for Business Connector points to correct proxy account. 3) And finally, the AX instance you are connecting to has Service account specified for .NET business connector. (administration –> Service accounts –> .NET Business Connector) These simple checkpoints can help in almost most of the Business Connector related  errors, which I believe is mostly due to incorrect configuration settings. Happy DAXing!!

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• Quarterly E-Business Suite Upgrade Recommendations: October 2012 Edition

  - by Steven Chan (Oracle Development)

  I've previously published advice on the general priorities for applying EBS updates.  But what are your top priorities for major upgrades to EBS and its technology stack components? Here is a summary of our latest upgrade recommendations for E-Business Suite updates and technology stack components.  These quarterly recommendations are based upon the latest updates to Oracle's product strategies, support deadlines, and newly-certified releases.  Upgrade Recommendations for October 2012 EBS 11i users should upgrade to 12.1.3, or -- if staying on 11i -- should be on the minimum 11i patching baseline, EBS 12.0 users should upgrade to 12.1.3, or -- if staying on 12.0 -- should be on the minimum 12.0 patching baseline, EBS 12.1 users should upgrade to 12.1.3. Oracle Database 10gR2 and 11gR1 users should upgrade to 11gR2 11.2.0.3. EBS 12 users of Oracle Single Sign-On 10g users should migrate to Oracle Access Manager 11g 11.1.1.5. EBS 11i users of  Oracle Single Sign-On 10g users should migrate to Oracle Access Manager 10g 10.1.4.3. Oracle Internet Directory 10g users should upgrade to Oracle Internet Directory 11g 11.1.1.6. Oracle Discoverer users should migrate to Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Business Intelligence Applications (OBIA), or Discoverer 11g 11.1.1.6. Oracle Portal 10g users should migrate to Oracle WebCenter 11g 11.1.1.6 or upgrade to Portal 11g 11.1.1.6. All Windows desktop users should migrate from JInitiator and older Java releases to JRE 1.6.0_35 or later 1.6 updates. All Firefox users should upgrade to Firefox Extended Support Release 10. Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 On Database Patching and Support: A Primer for E-Business Suite Users On Apps Tier Patching and Support: A Primer for E-Business Suite Users EBS Support Information Center + Patching & Maintenance Advisor Available on My Oracle Support What's the Best Way to Patch an E-Business Suite Environment?

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• Thick models Vs. Business Logic, Where do you draw the distinction?

  - by TokenMacGuy

  Today I got into a heated debate with another developer at my organization about where and how to add methods to database mapped classes. We use sqlalchemy, and a major part of the existing code base in our database models is little more than a bag of mapped properties with a class name, a nearly mechanical translation from database tables to python objects. In the argument, my position was that that the primary value of using an ORM was that you can attach low level behaviors and algorithms to the mapped classes. Models are classes first, and secondarily persistent (they could be persistent using xml in a filesystem, you don't need to care). His view was that any behavior at all is "business logic", and necessarily belongs anywhere but in the persistent model, which are to be used for database persistence only. I certainly do think that there is a distinction between what is business logic, and should be separated, since it has some isolation from the lower level of how that gets implemented, and domain logic, which I believe is the abstraction provided by the model classes argued about in the previous paragraph, but I'm having a hard time putting my finger on what that is. I have a better sense of what might be the API (which, in our case, is HTTP "ReSTful"), in that users invoke the API with what they want to do, distinct from what they are allowed to do, and how it gets done. tl;dr: What kinds of things can or should go in a method in a mapped class when using an ORM, and what should be left out, to live in another layer of abstraction?

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• How to educate business managers on the complexity of adding new features? [duplicate]

  - by Derrick Miller

  This question already has an answer here: How to educate business managers on the complexity of adding new features? [duplicate] 3 answers We maintain a web application for a client who demands that new features be added at a breakneck pace. We've done our best to keep up with their demands, and as a result the code base has grown exponentially. There are now so many modules, subsystems, controllers, class libraries, unit tests, APIs, etc. that it's starting to take more time to work through all of the complexity each time we add a new feature. We've also had to pull additional people in on the project to take over things like QA and staging, so the lead developers can focus on developing. Unfortunately, the client is becoming angry that the cost for each new feature is going up. They seem to expect that we can add new features ad infinitum and the cost of each feature will remain linear. I have repeatedly tried to explain to them that it doesn't work that way - that the code base expands in a fractal manner as all these features are added. I've explained that the best way to keep the cost down is to be judicious about which new features are really needed. But, they either don't understand, or they think I'm bullshitting them. They just sort of roll their eyes and get angry. They're all completely non-technical, and have no idea what does into writing software. Is there a way that I can explain this using business language, that might help them understand better? Are there any visualizations out there, that illustrate the growth of a code base over time? Any other suggestions on dealing with this client?

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• ASP.NET MVC: Converting business objects to select list items

  - by DigiMortal

  Some of our business classes are used to fill dropdown boxes or select lists. And often you have some base class for all your business classes. In this posting I will show you how to use base business class to write extension method that converts collection of business objects to ASP.NET MVC select list items without writing a lot of code. BusinessBase, BaseEntity and other base classes I prefer to have some base class for all my business classes so I can easily use them regardless of their type in contexts I need. NB! Some guys say that it is good idea to have base class for all your business classes and they also suggest you to have mappings done same way in database. Other guys say that it is good to have base class but you don’t have to have one master table in database that contains identities of all your business objects. It is up to you how and what you prefer to do but whatever you do – think and analyze first, please. :) To keep things maximally simple I will use very primitive base class in this example. This class has only Id property and that’s it. public class BaseEntity {     public virtual long Id { get; set; } } Now we have Id in base class and we have one more question to solve – how to better visualize our business objects? To users ID is not enough, they want something more informative. We can define some abstract property that all classes must implement. But there is also another option we can use – overriding ToString() method in our business classes. public class Product : BaseEntity {     public virtual string SKU { get; set; }     public virtual string Name { get; set; }       public override string ToString()     {         if (string.IsNullOrEmpty(Name))             return base.ToString();           return Name;     } } Although you can add more functionality and properties to your base class we are at point where we have what we needed: identity and human readable presentation of business objects. Writing list items converter Now we can write method that creates list items for us. public static class BaseEntityExtensions {            public static IEnumerable<SelectListItem> ToSelectListItems<T>         (this IList<T> baseEntities) where T : BaseEntity     {         return ToSelectListItems((IEnumerator<BaseEntity>)                    baseEntities.GetEnumerator());     }       public static IEnumerable<SelectListItem> ToSelectListItems         (this IEnumerator<BaseEntity> baseEntities)     {         var items = new HashSet<SelectListItem>();           while (baseEntities.MoveNext())         {             var item = new SelectListItem();             var entity = baseEntities.Current;               item.Value = entity.Id.ToString();             item.Text = entity.ToString();               items.Add(item);         }           return items;     } } You can see here to overloads of same method. One works with List<T> and the other with IEnumerator<BaseEntity>. Although mostly my repositories return IList<T> when querying data there are always situations where I can use more abstract types and interfaces. Using extension methods in code In your code you can use ToSelectListItems() extension methods like shown on following code fragment. ... var model = new MyFormModel(); model.Statuses = _myRepository.ListStatuses().ToSelectListItems(); ... You can call this method on all your business classes that extend your base entity. Wanna have some fun with this code? Write overload for extension method that accepts selected item ID.

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• Does business logic belong in the service layer?

  - by antony.trupe

  I've got a set of classes, namely, a data transfer object, a service implementation object, and a data access object. I currently have business logic in the service implementation object; it uses the dao to get data to populate the dto that is shipped back to the client/gui code. The issue is that I can't create a lightweight junit test of the service implementtion object(it's a servlet); I think the business logic should be elsewhere, but the only thing I can think of is putting business logic in the dao or in yet another layer that goes between the dao and the service implementation. Are there other options, or am I thinking about this the wrong way? It's a GWT/App Engine project.

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• Mobile Apps for Oracle E-Business Suite

  - by Steven Chan (Oracle Development)

  Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is our Oracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Related Articles Using Mobile Devices with Oracle E-Business Suite Apple iPads Certified with Oracle E-Business Suite 12.1 Now Available: Oracle Mobile Approvals for iOS The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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• System.Drawing.Image for Images in Business Objects?

  - by Mudu

  Hi Folks I'd like to store an image in a business object. In MSDN I saw that the System.Drawing-namespace provides lots of GDI+-features, etc. Is it okay to store an Image in an System.Drawing.Image class in business layer (which is a class library "only"), and thus including a reference to System.Drawing too? I slightly feel just kind of bad doing that, 'cause it seems like I have UI-specific references in business code. Moreover, the code could become unnecessarily platform-dependant (though this is only a problem in theory, because we do not develop for multiple platforms). If it isn't right that way, which type would fit best? Thank you for any response! Matthias

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• Business Object desgin

  - by Dan

  I have a question about how I setup my BO's. I setup the BO's to contain all of my properties of the object as well as the business logic to satisfy the business rules. I decided to make all of the methods static, but I'm not sure if that was the right decision. Someone told me to split my BO's into an Entity Object of just properties and then a BO of just methods that do business rules, and don't make the methods static. Does anyone have some experience with the way i've set this up? Any examples of how it might work better for future growth? Thanks!

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• Content in Context: The right medicine for your business applications

  - by Lance Shaw

  For many of you, your companies have already invested in a number of applications that are critical to the way your business is run. HR, Payroll, Legal, Accounts Payable, and while they might need an upgrade in some cases, they are all there and handling the lifeblood of your business. But are they really running as efficiently as they could be? For many companies, the answer is no. The problem has to do with the important information caught up within documents and paper. It’s everywhere except where it truly needs to be – readily available right within the context of the application itself. When the right information cannot be easily found, business processes suffer significantly. The importance of this recently struck me when I recently went to meet my new doctor and get a routine physical. Walking into the office lobby, I couldn't help but notice rows and rows of manila folders in racks from floor to ceiling, filled with documents and sensitive, personal information about various patients like myself.  As I looked at all that paper and all that history, two things immediately popped into my head.  “How do they find anything?” and then the even more alarming, “So much for information security!” It sure looked to me like all those documents could be accessed by anyone with a key to the building. Now the truth is that the offices of many general practitioners look like this all over the United States and the world.  But it had me thinking, is the same thing going on in just about any company around the world, involving a wide variety of important business processes? Probably so. Think about all the various processes going on in your company right now. Invoice payments are being processed through Accounts Payable, contracts are being reviewed by Procurement, and Human Resources is reviewing job candidate submissions and doing background checks. All of these processes and many more like them rely on access to forms and documents, whether they are paper or digital. Now consider that it is estimated that employee’s spend nearly 9 hours a week searching for information and not finding it. That is a lot of very well paid employees, spending more than one day per week not doing their regular job while they search for or re-create what already exists. Back in the doctor’s office, I saw this trend exemplified as well. First, I had to fill out a new patient form, even though my previous doctor had transferred my records over months previously. After filling out the form, I was later introduced to my new doctor who then interviewed me and asked me the exact same questions that I had answered on the form. I understand that there is value in the interview process and it was great to meet my new doctor, but this simple process could have been so much more efficient if the information already on file could have been brought directly together with the new patient information I had provided. Instead of having a highly paid medical professional re-enter the same information into the records database, the form I filled out could have been immediately scanned into the system, associated with my previous information, discrepancies identified, and the entire process streamlined significantly. We won’t solve the health records management issues that exist in the United States in this blog post, but this example illustrates how the automation of information capture and classification can eliminate a lot of repetitive and costly human entry and re-creation, even in a simple process like new patient on-boarding. In a similar fashion, by taking a fresh look at the various processes in place today in your organization, you can likely spot points along the way where automating the capture and access to the right information could be significantly improved. As you evaluate how content-process flows through your organization, take a look at how departments and regions share information between the applications they are using. Business applications are often implemented on an individual department basis to solve specific problems but a holistic approach to overall information management is not taken at the same time. The end result over the years is disparate applications with separate information repositories and in many cases these contain duplicate information, or worse, slightly different versions of the same information. This is where Oracle WebCenter Content comes into the story. More and more companies are realizing that they can significantly improve their existing application processes by automating the capture of paper, forms and other content. This makes the right information immediately accessible in the context of the business process and making the same information accessible across departmental systems which has helped many organizations realize significant cost savings. Here on the Oracle WebCenter team, one of our primary goals is to help customers find new ways to be more effective, more cost-efficient and manage information as effectively as possible. We have a series of three webcasts occurring over the next few weeks that are focused on the integration of enterprise content management within the context of business applications. We hope you will join us for one or all three and that you will find them informative. Click here to learn more about these sessions and to register for them. There are many aspects of information management to consider as you look at integrating content management within your business applications. We've barely scratched the surface here but look for upcoming blog posts where we will discuss more specifics on the value of delivering documents, forms and images directly within applications like Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards Enterprise One, Siebel CRM and many others. What do you think?  Are your important business processes as healthy as they can be?  Do you have any insights to share on the value of delivering content directly within critical business processes? Please post a comment and let us know the value you have realized, the lessons learned and what specific areas you are interested in.

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• MS CRM Register a plugin

  - by mwright

  I am trying to register a plugin for MS CRM, the situation is as follows. It's an IFD deployment and everytime that I connect using the Microsoft provided plugin registration tool I get the following error message. Unhandled Exception: System.Net.WebException: The request failed with the error message: -- <html><head><title>Object moved</title></head><body> <h2>Object moved to <a href="https://URL/signin.aspx?targeturl=https%3a%2f%2fURL%2fMSCrmServices%2f2007%2fIFD%2fcrmdiscoveryservice.asmx%2fmscrmservices%2f2007%2fad%2fcrmdiscoveryservice.asmx">here</a>.</h2> </body></html> The link that I'm using to connect looks like this: https://URL/MSCrmServices/2007/IFD/crmdiscoveryservice.asmx Can anyone give me some direction?

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• MS Dynamic CRM 4.0 serviceappointment closed state javascript event

  - by Jeroen

  Hi, I need to do the following: In Crm, you have serviceappointments (serviceactivities). 1 appointment can have a state, ( like arrived, pending, closed, ... ). When i save the form (onsave event), It should catch if the form is putted closed state and then it should do something. I can get the state easily: alert(crmForm.all.statuscode.DataValue) I hanged this onto an onsave event. But when i put a serviceappointment into closed state, it first calls the onsave event with previous state and then puts it in closed state. Is it possible to catch if it's putted in closed state?

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• Dyanmic crm onSave change the value

  - by jk

  Hi I got one assignment on Dynamic CRM 4. We have one custome entity and it has one attribute called 'Issue Number' this attributes value generated by Plug-in when it save. When form will created meaning onLoad it will display blank value(text box is empty). But now we want to check that number is existing then concate with some random number. For that I wrote following javascript. if((event.Mode == 1) || (event.Mode == 2) ) { var varIssueNumber = crmForm.all.new_issueNumber.DataValue; alert(varIssueNumber); } but it is giving 'null'. Can anybody please let me know how can I get the value of text field? thanks in advance

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• Dynamics CRM Get Info For Customer

  - by macinjosh

  I'm working on a ASP.NET (C#) site that pulls most of its data from Dynamics CRM over SOAP using Microsoft's CrmService SDK. I'm at the point where a query has returned an entity with a property of the type Customer. I need to get the name string of that customer record, but cannot figure out how to do so. By doing a little guess work I figured out that what I have is GUID for the customer. How can I use this GUID to get the customer's name as a string? Relevant Links: CrmService Docs Customer Property Customer Class

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• Create CRM Organizations on Load Balancing network

  - by user82613

  I'm trying to understand how to create CRM Organization on Load Balancing network. I've three web servers (Web01, Web 02, Web03); three application servers (App01, App02, App03) and a SQL Server (SQL01). I already have Load Balancer setup and there is already one organizaiton setup by someone on all web servers. This organization is Internet Facing. Now I want to create one more Organization on same set of Web Servers. Can anyone please help me understand how to setup new Organization on Load Balancer in this scenario?

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• Oracle Introduces Oracle Optimized Solution for Oracle E-Business Suite for Mission-Critical Environments

  - by uwes

  On 28th of September Oracle announced the Oracle Optimized Solution for Oracle E-Business Suite. Designed, tuned, tested and fully documented, the Oracle Optimized Solution for Oracle E-Business Suite is based on Oracle SPARC SuperCluster T4-4, Oracle Solaris and Oracle VM Server for SPARC, and is ideal for customers looking to modernize their mission-critical Oracle E-Business Suite environments, lower operating expenses and maximize user productivity. For more details read ... Oracle Press release Oracle Optimized Solutions Solution Brief: Modernize Global Oracle E-Business Suite Environments SPARC SuperCluster

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• Project-Based ERP - The Evolution of Project Managemen

  Fred Studer speaks with Ray Wang, Principal Analyst at Forrester Research and Ted Kempf, Senior Director for Oracle's Project Management Solutions about trends in the project management market, where enterprise project management is heading in the next 2 - 3 years and highlights from Ray's new line of research on project management solutions.

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• Oracle E-Business Suite Technology Stack in Review

  Cliff chats with Lisa Parekh, Vice President of Applications Technology Integration, about how Oracle E-Business Suite leverages Oracle technologies today, how to better use Oracle Application Server 10g and how to manage the technology stack supporting the E-Business Suite. In addition, Lisa comments discusses with Cliff the benefits brought to E-Business Suite by Oracle's database and how customers are taking advantage of the new ability to extend the E-Business Suite.

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• Create Your CRM Style

  - by Ruth

  Company branding can create a sense of spirit, belonging, familiarity, and fun. CRM On Demand has long offered company branding options, but now, with Release 17, those options have become quicker, easier, and more flexible. Themes (also known as Skins) allow you to customize the appearance of the CRM On Demand application for your entire company, or for individual roles. Users may also select the theme that works best for them. You can create a new theme in 5 minutes or less, but if you're anything like me, you may enjoy tinkering with it for a while longer. Before you begin tinkering, I recommend spending a few moments coming up with a design plan. If you have specific colors or logos you want for your theme, gather those first...that will move the process along much faster. If you want to match the color of an existing Web site or application, you can use tools, like Pixie, to match the HEX/HTML color values. Logos must be in a JPEG, JPG, PNG, or GIF file format. Header logos must be approximately 70 pixels high by 1680 pixels wide. Footer logos must be no more than 200 pixels wide. And, of course, you must have permission to use the images that you upload for your theme. Creating the theme itself is the simple part. Here are a few simple steps. Note: You must have the Manage Themes privilege to create custom themes. Click the Admin global link. Navigate to Application Customization Themes. Click New. Note: You may also choose to copy and edit and existing theme. Enter information for the following fields: Theme Name - Enter a name for your new theme. Show Default Help Link - Online help holds valuable information for all users, so I recommend selecting this check box. Show Default Training and Support Link - The Training and Support Center holds valuable information for all users, so I recommend selecting this check box. Description - Enter a description for your new theme. Click Save. Once you click Save, the Theme Detail page opens. From there, you can design your theme. The preview shows the Home, Detail, and List pages, with the new theme applied. For more detailed information about themes, click the Help link from any page in CRM On Demand Release 17, then search or browse to find the Creating New Themes page (Administering CRM On Demand Application Customization Creating New Themes). Click the Show Me link on that Help page to access the Creating Custom Themes quick guide. This quick guide shows how each of the page elements are defined.

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• « Les DSI utiliseront plus astucieusement l'informatique en 2012 » d'après Oracle, qui prévoit une progression des CRM

  « Les DSI utiliseront plus astucieusement l'informatique en 2012 » D'après Oracle, qui prévoit une progression des CRM Pour préparer l'avenir, « les DSI utiliseront plus astucieusement l'informatique en 2012 ». Telle est l'une des conclusions tirées par Oracle de l'étude que la société a commanditée à PwC Cette étude révèle que les priorités des fournisseurs de services de télécommunication pour 2012 sont de rechercher un meilleur équilibre entre l'informatique interne et l'externalisation, et de mieux utiliser des applications telles que la gestion de la relation clients (CRM) Concrètement, le rapport montre que 60% des DSI consacrent actuellement plus de la ...

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• ATG Live Webcast: Planning Your Oracle E-Business Suite Upgrade from 11i to 12.1 and Beyond

  - by BillSawyer

  I am pleased to announce the next ATG Live Webcast event on December 1, 2011. Planning Your Oracle E-Business Suite Upgrade from 11i to 12.1 and Beyond Are you still on 11i and wondering about your next steps in the E-Business Suite lifecycle? Are you wondering what the upgrade considerations are going to be for 12.2? Do you want to know the best practices for upgrading E-Business Suite regardless of your version? If so, this is the webcast for you. Join Anne Carlson, Senior Director, Oracle E-Business Suite Product Strategy for this one-hour webcast with Q&A. This session will give you a framework to make informed upgrade decisions for your E-Business Suite environment. This event is targeted to functional managers, EBS project planners, and implementers. The agenda for the Planning Your Oracle E-Business Suite Upgrade from 11i to 12.1 and Beyond includes the following topics: Business Value of the Upgrade Starting Your Upgrade Project Planning Your Upgrade Approach Preparing for Your Upgrade Execution Extended Support for 11i Additional Resources Date:            Thursday, December 1, 2011Time:           8:00 AM - 9:00 AM Pacific Standard TimePresenter:  Anne Carlson, Senior Director, Oracle E-Business Suite Product StrategyWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              98515To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  271378459 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training at http://blogs.oracle.com/stevenChan/entry/e_business_suite_technology_learningIf you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Recap: Oracle Fusion Middleware Strategies Driving Business Innovation

  - by Harish Gaur

  Hasan Rizvi, Executive Vice President of Oracle Fusion Middleware & Java took the stage on Tuesday to discuss how Oracle Fusion Middleware helps enable business innovation. Through a series of product demos and customer showcases, Hassan demonstrated how Oracle Fusion Middleware is a complete platform to harness the latest technological innovations (cloud, mobile, social and Fast Data) throughout the application lifecycle. Fig 1: Oracle Fusion Middleware is the foundation of business innovation This Session included 4 demonstrations to illustrate these strategies: 1. Build and deploy native mobile applications using Oracle ADF Mobile 2. Empower business user to model processes, design user interface and have rich mobile experience for process interaction using Oracle BPM Suite PS6. 3. Create collaborative user experience and integrate social sign-on using Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Social Network & Oracle Identity Management 11g R2 4. Deploy and manage business applications on Oracle Exalogic Nike, LA Department of Water & Power and Nintendo joined Hasan on stage to share how their organizations are leveraging Oracle Fusion Middleware to enable business innovation. Managing Performance in the Wrld of Social and Mobile How do you provide predictable scalability and performance for an application that monitors active lifestyle of 8 million users on a daily basis? Nike’s answer is Oracle Coherence, a component of Oracle Fusion Middleware and Oracle Exadata. Fig 2: Oracle Coherence enabled data grid improves performance of Nike+ Digital Sports Platform Nicole Otto, Sr. Director of Consumer Digital Technology discussed the vision of the Nike+ platform, a platform which represents a shift for NIKE from a  "product"  to  a "product +" experience.  There are currently nearly 8 million users in the Nike+ system who are using digitally-enabled Nike+ devices.  Once data from the Nike+ device is transmitted to Nike+ application, users access the Nike+ website or via the Nike mobile applicatoin, seeing metrics around their daily active lifestyle and even engage in socially compelling experiences to compare, compete or collaborate their data with their friends. Nike expects the number of users to grow significantly this year which will drive an explosion of data and potential new experiences. To deal with this challenge, Nike envisioned building a shared platform that would drive a consumer-centric model for the company. Nike built this new platform using Oracle Coherence and Oracle Exadata. Using Coherence, Nike built a data grid tier as a distributed cache, thereby provide low-latency access to most recent and relevant data to consumers. Nicole discussed how Nike+ Digital Sports Platform is unique in the way that it utilizes the Coherence Grid.  Nike takes advantage of Coherence as a traditional cache using both cache-aside and cache-through patterns.  This new tier has enabled Nike to create a horizontally scalable distributed event-driven processing architecture. Current data grid volume is approximately 150,000 request per minute with about 40 million objects at any given time on the grid. Improving Customer Experience Across Multiple Channels Customer experience is on top of every CIO's mind. Customer Experience needs to be consistent and secure across multiple devices consumers may use.  This is the challenge Matt Lampe, CIO of Los Angeles Department of Water & Power (LADWP) was faced with. Despite being the largest utilities company in the country, LADWP had been relying on a 38 year old customer information system for serving its customers. Their prior system  had been unable to keep up with growing customer demands. Last year, LADWP embarked on a journey to improve customer experience for 1.6million LA DWP customers using Oracle WebCenter platform. Figure 3: Multi channel & Multi lingual LADWP.com built using Oracle WebCenter & Oracle Identity Management platform Matt shed light on his efforts to drive customer self-service across 3 dimensions – new website, new IVR platform and new bill payment service. LADWP has built a new portal to increase customer self-service while reducing the transactions via IVR. LADWP's website is powered Oracle WebCenter Portal and is accessible by desktop and mobile devices. By leveraging Oracle WebCenter, LADWP eliminated the need to build, format, and maintain individual mobile applications or websites for different devices. Their entire content is managed using Oracle WebCenter Content and secured using Oracle Identity Management. This new portal automated their paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account -  like Bill Pay, Payment History, Bill History and Usage Analysis. LADWP's solution went live in April 2012. Matt indicated that LADWP's Self-Service Portal has greatly improved customer satisfaction.  In a JD Power Associates website satisfaction survey, results indicate rankings have climbed by 25+ points, marking a remarkable increase in user experience. Bolstering Performance and Simplifying Manageability of Business Applications Ingvar Petursson, Senior Vice Preisdent of IT at Nintendo America joined Hasan on-stage to discuss their choice of Exalogic. Nintendo had significant new requirements coming their way for business systems, both internal and external, in the years to come, especially with new products like the WiiU on the horizon this holiday season. Nintendo needed a platform that could give them performance, availability and ease of management as they deploy business systems. Ingvar selected Engineered Systems for two reasons: 1. High performance  2. Ease of management Figure 4: Nintendo relies on Oracle Exalogic to run ATG eCommerce, Oracle e-Business Suite and several business applications Nintendo made a decision to run their business applications (ATG eCommerce, E-Business Suite) and several Fusion Middleware components on the Exalogic platform. What impressed Ingvar was the "stress” testing results during evaluation. Oracle Exalogic could handle their 3-year load estimates for many functions, which was better than Nintendo expected without any hardware expansion. Faster Processing of Big Data Middleware plays an increasingly important role in Big Data. Last year, we announced at OpenWorld the introduction of Oracle Data Integrator for Hadoop and Oracle Loader for Hadoop which helps in the ability to move, transform, load data to and from Big Data Appliance to Exadata.  This year, we’ve added new capabilities to find, filter, and focus data using Oracle Event Processing. This product can natively integrate with Big Data Appliance or runs standalone. Hasan briefly discussed how NTT Docomo, largest mobile operator in Japan, leverages Oracle Event Processing & Oracle Coherence to process mobile data (from 13 million smartphone users) at a speed of 700K events per second before feeding it Hadoop for distributed processing of big data. Figure 5: Mobile traffic data processing at NTT Docomo with Oracle Event Processing & Oracle Coherence    

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• RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

  - by Richard Lefebvre

  ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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• Oracle's Web 2.0 Strategy for CRM

  Mark Woollen,Vice President, CRM Product Strategy tells listeners how Oracle's Social CRM Applications harness the latest Web 2.0 technology to create highly intuitive and focused applications for sales users today.

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• Why do business analysts and project managers get higher salaries than programmers?

  - by jpartogi

  We have to admit that programming is much more difficult than creating documentation or even creating Gantt chart and asking progress to programmers. So for us that are naives, knowing that programming are generally more difficult, why does business analysts and project managers gets higher salary than programmers? What is it that makes their job a high paying job when even at most time programmers are the ones that goes home late?

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