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• RIF PRD: Presentation syntax issues

  - by Charles Young

  Over Christmas I got to play a bit with the W3C RIF PRD and came across a few issues which I thought I would record for posterity. Specifically, I was working on a grammar for the presentation syntax using a GLR grammar parser tool (I was using the current CTP of ‘M’ (MGrammer) and Intellipad – I do so hope the MS guys don’t kill off M and Intellipad now they have dropped the other parts of SQL Server Modelling). I realise that the presentation syntax is non-normative and that any issues with it do not therefore compromise the standard. However, presentation syntax is useful in its own right, and it would be great to iron out any issues in a future revision of the standard. The main issues are actually not to do with the grammar at all, but rather with the ‘running example’ in the RIF PRD recommendation. I started with the code provided in Example 9.1. There are several discrepancies when compared with the EBNF rules documented in the standard. Broadly the problems can be categorised as follows: ·      Parenthesis mismatch – the wrong number of parentheses are used in various places. For example, in GoldRule, the RHS of the rule (the ‘Then’) is nested in the LHS (‘the If’). In NewCustomerAndWidgetRule, the RHS is orphaned from the LHS. Together with additional incorrect parenthesis, this leads to orphanage of UnknownStatusRule from the entire Document. ·      Invalid use of parenthesis in ‘Forall’ constructs. Parenthesis should not be used to enclose formulae. Removal of the invalid parenthesis gave me a feeling of inconsistency when comparing formulae in Forall to formulae in If. The use of parenthesis is not actually inconsistent in these two context, but in an If construct it ‘feels’ as if you are enclosing formulae in parenthesis in a LISP-like fashion. In reality, the parenthesis is simply being used to group subordinate syntax elements. The fact that an If construct can contain only a single formula as an immediate child adds to this feeling of inconsistency. ·      Invalid representation of compact URIs (CURIEs) in the context of Frame productions. In several places the URIs are not qualified with a namespace prefix (‘ex1:’). This conflicts with the definition of CURIEs in the RIF Datatypes and Built-Ins 1.0 document. Here are the productions: CURIE          ::= PNAME_LN                  | PNAME_NS PNAME_LN       ::= PNAME_NS PN_LOCAL PNAME_NS       ::= PN_PREFIX? ':' PN_LOCAL       ::= ( PN_CHARS_U | [0-9] ) ((PN_CHARS|'.')* PN_CHARS)? PN_CHARS       ::= PN_CHARS_U                  | '-' | [0-9] | #x00B7                  | [#x0300-#x036F] | [#x203F-#x2040] PN_CHARS_U     ::= PN_CHARS_BASE                  | '_' PN_CHARS_BASE ::= [A-Z] | [a-z] | [#x00C0-#x00D6] | [#x00D8-#x00F6]                  | [#x00F8-#x02FF] | [#x0370-#x037D] | [#x037F-#x1FFF]                  | [#x200C-#x200D] | [#x2070-#x218F] | [#x2C00-#x2FEF]                  | [#x3001-#xD7FF] | [#xF900-#xFDCF] | [#xFDF0-#xFFFD]                  | [#x10000-#xEFFFF] PN_PREFIX      ::= PN_CHARS_BASE ((PN_CHARS|'.')* PN_CHARS)? The more I look at CURIEs, the more my head hurts! The RIF specification allows prefixes and colons without local names, which surprised me. However, the CURIE Syntax 1.0 working group note specifically states that this form is supported…and then promptly provides a syntactic definition that seems to preclude it! However, on (much) deeper inspection, it appears that ‘ex1:’ (for example) is allowed, but would really represent a ‘fragment’ of the ‘reference’, rather than a prefix! Ouch! This is so completely ambiguous that it surely calls into question the whole CURIE specification.   In any case, RIF does not allow local names without a prefix. ·      Missing ‘External’ specifiers for built-in functions and predicates.  The EBNF specification enforces this for terms within frames, but does not appear to enforce (what I believe is) the correct use of External on built-in predicates. In any case, the running example only specifies ‘External’ once on the predicate in UnknownStatusRule. External() is required in several other places. ·      The List used on the LHS of UnknownStatusRule is comma-delimited. This is not supported by the EBNF definition. Similarly, the argument list of pred:list-contains is illegally comma-delimited. ·      Unnecessary use of conjunction around a single formula in DiscountRule. This is strictly legal in the EBNF, but redundant.   All the above issues concern the presentation syntax used in the running example. There are a few minor issues with the grammar itself. Note that Michael Kiefer stated in his paper “Rule Interchange Format: The Framework” that: “The presentation syntax of RIF … is an abstract syntax and, as such, it omits certain details that might be important for unambiguous parsing.” ·      The grammar cannot differentiate unambiguously between strategies and priorities on groups. A processor is forced to resolve this by detecting the use of IRIs and integers. This could easily be fixed in the grammar.   ·      The grammar cannot unambiguously parse the ‘->’ operator in frames. Specifically, ‘-’ characters are allowed in PN_LOCAL names and hence a parser cannot determine if ‘status->’ is (‘status’ ‘->’) or (‘status-’ ‘>’).   One way to fix this is to amend the PN_LOCAL production as follows: PN_LOCAL ::= ( PN_CHARS_U | [0-9] ) ((PN_CHARS|'.')* ((PN_CHARS)-('-')))? However, unilaterally changing the definition of this production, which is defined in the SPARQL Query Language for RDF specification, makes me uncomfortable. ·      I assume that the presentation syntax is case-sensitive. I couldn’t find this stated anywhere in the documentation, but function/predicate names do appear to be documented as being case-sensitive. ·      The EBNF does not specify whitespace handling. A couple of productions (RULE and ACTION_BLOCK) are crafted to enforce the use of whitespace. This is not necessary. It seems inconsistent with the rest of the specification and can cause parsing issues. In addition, the Const production exhibits whitespaces issues. The intention may have been to disallow the use of whitespace around ‘^^’, but any direct implementation of the EBNF will probably allow whitespace between ‘^^’ and the SYMSPACE. Of course, I am being a little nit-picking about all this. On the whole, the EBNF translated very smoothly and directly to ‘M’ (MGrammar) and proved to be fairly complete. I have encountered far worse issues when translating other EBNF specifications into usable grammars.   I can’t imagine there would be any difficulty in implementing the same grammar in Antlr, COCO/R, gppg, XText, Bison, etc. A general observation, which repeats a point made above, is that the use of parenthesis in the presentation syntax can feel inconsistent and un-intuitive.   It isn’t actually inconsistent, but I think the presentation syntax could be improved by adopting braces, rather than parenthesis, to delimit subordinate syntax elements in a similar way to so many programming languages. The familiarity of braces would communicate the structure of the syntax more clearly to people like me.  If braces were adopted, parentheses could be retained around ‘var (frame | ‘new()’) constructs in action blocks. This use of parenthesis feels very LISP-like, and I think that this is my issue. It’s as if the presentation syntax represents the deformed love-child of LISP and C. In some places (specifically, action blocks), parenthesis is used in a LISP-like fashion. In other places it is used like braces in C. I find this quite confusing. Here is a corrected version of the running example (Example 9.1) in compliant presentation syntax: Document(    Prefix( ex1 <http://example.com/2009/prd2> )    (* ex1:CheckoutRuleset *)  Group rif:forwardChaining (     (* ex1:GoldRule *)    Group 10 (      Forall ?customer such that And(?customer # ex1:Customer                                     ?customer[ex1:status->"Silver"])        (Forall ?shoppingCart such that ?customer[ex1:shoppingCart->?shoppingCart]           (If Exists ?value (And(?shoppingCart[ex1:value->?value]                                  External(pred:numeric-greater-than-or-equal(?value 2000))))            Then Do(Modify(?customer[ex1:status->"Gold"])))))      (* ex1:DiscountRule *)    Group (      Forall ?customer such that ?customer # ex1:Customer        (If Or( ?customer[ex1:status->"Silver"]                ?customer[ex1:status->"Gold"])         Then Do ((?s ?customer[ex1:shoppingCart-> ?s])                  (?v ?s[ex1:value->?v])                  Modify(?s [ex1:value->External(func:numeric-multiply (?v 0.95))]))))      (* ex1:NewCustomerAndWidgetRule *)    Group (      Forall ?customer such that And(?customer # ex1:Customer                                     ?customer[ex1:status->"New"] )        (If Exists ?shoppingCart ?item                   (And(?customer[ex1:shoppingCart->?shoppingCart]                        ?shoppingCart[ex1:containsItem->?item]                        ?item # ex1:Widget ) )         Then Do( (?s ?customer[ex1:shoppingCart->?s])                  (?val ?s[ex1:value->?val])                  (?voucher ?customer[ex1:voucher->?voucher])                  Retract(?customer[ex1:voucher->?voucher])                  Retract(?voucher)                  Modify(?s[ex1:value->External(func:numeric-multiply(?val 0.90))]))))      (* ex1:UnknownStatusRule *)    Group (      Forall ?customer such that ?customer # ex1:Customer        (If Not(Exists ?status                       (And(?customer[ex1:status->?status]                            External(pred:list-contains(List("New" "Bronze" "Silver" "Gold") ?status)) )))         Then Do( Execute(act:print(External(func:concat("New customer: " ?customer))))                  Assert(?customer[ex1:status->"New"]))))  ) )   I hope that helps someone out there :-)

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• New Content: Customer Engagement & Oracle OpenWorld Preview

  - by user462779

  Two new bits of content available on Profit Online: In A Cross-Channel Approach to Consumer Engagement, Cassandra Moren, senior director of consumer goods industry marketing at Oracle, shares her thoughts on how consumer goods manufacturers are reaping benefits from developing a direct relationship with customers: "Consumer goods manufacturers are starting to adapt in ways that mirror retailers. They are making investments in innovative technologies and processes to build the infrastructure to support the market demand. With advances in aspects like social networking, digital marketing and mobility fundamentally changing the way consumers behave, the door has opened to building a more direct relationship with their customers." We've also published a Special Report on Oracle OpenWorld that gives a great overview of recommendations for must-see sessions and insider advice from experienced attendees. For example, this top from John Matelski, newly elected president of the Independent Oracle Users Group: “Based on developments of the last 12 months, I think big data is definitely going to be hot. The challenges and opportunities of data governance will be another biggie. And there will obviously be a big emphasis on Oracle Exadata and the other Oracle Engineered Systems, with more than 100 sessions.” More updates to come as we continue to add content to Profit Online on a regular basis. Thanks for reading!

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• 5 Lessons learnt in localization / multi language support in WPF

  - by MarkPearl

  For the last few months I have been secretly working away at the second version of an application that we initially released a few years ago. It’s called MaxCut and it is a free panel/cut optimizer for the woodwork, glass and metal industry. One of the motivations for writing MaxCut was to get an end to end experience in developing an application for general consumption. From the early days of v1 of MaxCut I would get the odd email thanking me for the software and then listing a few suggestions on how to improve it. Two of the most dominant suggestions that we received were… Support for imperial measurements (the original program only supported the metric system) Multi language support (we had someone who volunteered to translate the program into Japanese for us). I am not going to dive into the Imperial to Metric support in todays blog post, but I would like to cover a few brief lessons we learned in adding support for multi-language functionality in the software. I have sectioned them below under different lessons. Lesson 1 – Build multi-language support in from the start So the first lesson I learnt was if you know you are going to do multi language support – build it in from the very beginning! One of the power points of WPF/Silverlight is data binding in XAML and so while it wasn’t to painful to retro fit multi language support into the programing, it was still time consuming and a bit tedious to go through mounds and mounds of views and would have been a minor job to have implemented this while the form was being designed. Lesson 2 – Accommodate for varying word lengths using Grids The next lesson was a little harder to learn and was learnt a bit further down the road in the development cycle. We developed everything in English, assuming that other languages would have similar character length words for equivalent meanings… don’t!. A word that is short in your language may be of varying character lengths in other languages. Some language like Dutch and German allow for concatenation of nouns which has the potential to create really long words. We picked up a few places where our views had been structured incorrectly so that if a word was to long it would get clipped off or cut out. To get around this we began using the WPF grid extensively with column widths that would automatically expand if they needed to. Generally speaking the grid replacement got round this hurdle, and if in future you have a choice between a stack panel or a grid – think twice before going for the easier option… often the grid will be a bit more work to setup, but will be more flexible. Lesson 3 – Separate the separators Our initial run through moving the words to a resource dictionary led us to make what I thought was one potential mistake. If we had a label like the following… “length : “ In the resource dictionary we put it as a single entry. This is fine until you start using a word more than once. For instance in our scenario we used the word “length’ frequently. with different variations of the word with grammar and separators included in the resource we ended up having what I would consider a bloated dictionary. When we removed the separators from the words and put them as their own resources we saw a dramatic reduction in dictionary size… so something that looked like this… “length : “ “length. “ “length?” Was reduced to… “length” “:” “?” “.” While this may not seem like a reduction at first glance, consider that the separators “:?.” are used everywhere and suddenly you see a real reduction in bloat. Lesson 4 – Centralize the Language Dictionary This lesson was learnt at the very end of the project after we had already had a release candidate out in the wild. Because our translations would be done on a volunteer basis and remotely, we wanted it to be really simple for someone to translate our program into another language. As a common design practice we had tiered the application so that we had a business logic layer, a ui layer, etc. The problem was in several of these layers we had resource files specific for that layer. What this resulted in was us having multiple resource files that we would need to send to our translators. To add to our problems, some of the wordings were duplicated in different resource files, which would result in additional frustration from our translators as they felt they were duplicating work. Eventually the workaround was to make a separate project in VS2010 with just the language translations. We then exposed the dictionary as public within this project and made it as a reference to the other projects within the solution. This solved out problem as now we had a central dictionary and could remove any duplication's. Lesson 5 – Make a dummy translation file to test that you haven’t missed anything The final lesson learnt about multi language support in WPF was when checking if you had forgotten to translate anything in the inline code, make a test resource file with dummy data. Ideally you want the data for each word to be identical. In our instance we made one which had all the resource key values pointing to a value of test. This allowed us point the language file to our test resource file and very quickly browse through the program and see if we had missed any linking. The alternative to this approach is to have two language files and swap between the two while running the program to make sure that you haven’t missed anything, but the downside of dual language file approach is that it is much a lot harder spotting a mistake if everything is different – almost like playing Where’s Wally / Waldo. It is much easier spotting variance in uniformity – meaning when you put the “test’ keyword for everything, anything that didn’t say “test” stuck out like a sore thumb. So these are my top five lessons learnt on implementing multi language support in WPF. Feel free to make any suggestions in the comments section if you feel maybe something is more important than one of these or if I got it wrong!

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• Rails: Law of Demeter Confusion

  - by user2158382

  I am reading a book called Rails AntiPatterns and they talk about using delegation to to avoid breaking the Law of Demeter. Here is their prime example: They believe that calling something like this in the controller is bad (and I agree) @street = @invoice.customer.address.street Their proposed solution is to do the following: class Customer has_one :address belongs_to :invoice def street address.street end end class Invoice has_one :customer def customer_street customer.street end end @street = @invoice.customer_street They are stating that since you only use one dot, you are not breaking the Law of Demeter here. I think this is incorrect, because you are still going through customer to go through address to get the invoice's street. I primarily got this idea from a blog post I read: http://www.dan-manges.com/blog/37 In the blog post the prime example is class Wallet attr_accessor :cash end class Customer has_one :wallet # attribute delegation def cash @wallet.cash end end class Paperboy def collect_money(customer, due_amount) if customer.cash < due_ammount raise InsufficientFundsError else customer.cash -= due_amount @collected_amount += due_amount end end end The blog post states that although there is only one dot customer.cash instead of customer.wallet.cash, this code still violates the Law of Demeter. Now in the Paperboy collect_money method, we don't have two dots, we just have one in "customer.cash". Has this delegation solved our problem? Not at all. If we look at the behavior, a paperboy is still reaching directly into a customer's wallet to get cash out. EDIT I completely understand and agree that this is still a violation and I need to create a method in Wallet called withdraw that handles the payment for me and that I should call that method inside the Customer class. What I don't get is that according to this process, my first example still violates the Law of Demeter because Invoice is still reaching directly into Customer to get the street. Can somebody help me clear the confusion. I have been searching for the past 2 days trying to let this topic sink in, but it is still confusing.

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• How to do dependency Injection and conditional object creation based on type?

  - by Pradeep

  I have a service endpoint initialized using DI. It is of the following style. This end point is used across the app. public class CustomerService : ICustomerService { private IValidationService ValidationService { get; set; } private ICustomerRepository Repository { get; set; } public CustomerService(IValidationService validationService,ICustomerRepository repository) { ValidationService = validationService; Repository = repository; } public void Save(CustomerDTO customer) { if (ValidationService.Valid(customer)) Repository.Save(customer); } Now, With the changing requirements, there are going to be different types of customers (Legacy/Regular). The requirement is based on the type of the customer I have to validate and persist the customer in a different way (e.g. if Legacy customer persist to LegacyRepository). The wrong way to do this will be to break DI and do somthing like public void Save(CustomerDTO customer) { if(customer.Type == CustomerTypes.Legacy) { if (LegacyValidationService.Valid(customer)) LegacyRepository.Save(customer); } else { if (ValidationService.Valid(customer)) Repository.Save(customer); } } My options to me seems like DI all possible IValidationService and ICustomerRepository and switch based on type, which seems wrong. The other is to change the service signature to Save(IValidationService validation, ICustomerRepository repository, CustomerDTO customer) which is an invasive change. Break DI. Use the Strategy pattern approach for each type and do something like: validation= CustomerValidationServiceFactory.GetStratedgy(customer.Type); validation.Valid(customer) but now I have a static method which needs to know how to initialize different services. I am sure this is a very common problem, What is the right way to solve this without changing service signatures or breaking DI?

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• WebCenter Customer Spotlight: Hyundai Motor Company

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.  Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry. Company OverviewHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars. Business Challenges To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to: Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company Eliminate delays when downloading files from the central server to a PC Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters Establish a scalable system that can be extended to Hyundai offices around the world Solution DeployedAfter conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. Business Results Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry. Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company Additional Information Hyundai Motor Company Customer Snapshot Oracle WebCenter Content

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• Announcing Spacewalk Support for Oracle Linux Basic and Premier Customers

  - by Michele Casey

  Over the years, customers migrating to Oracle Linux have asked for options to provide a transitional solution for their existing system management tools (such as Red Hat Satellite Server) while evaluating and planning migrations to Oracle's Enterprise Manager, which is offered at no additional charge with Oracle Linux Support Subscriptions.  Based on this request, we are pleased to announce support for the open-source community project, Spacewalk, which is the basis for both Red Hat Satellite Server and SUSE Manager.  Effective today, customers with Oracle Linux Basic and Premier Support subscriptions have access to a fully supported Spacewalk build which can be setup to easily manage Oracle Linux systems.   Spacewalk support for Oracle Linux requires Oracle Linux 6, x86_64 for the server and provides support for Oracle Linux 5 and Oracle Linux 6 (x86, x86_64) clients.  This solution requires Oracle Database 11g Release 2 as the  supported database repository for Spacewalk with Oracle Linux.  Within the next several weeks, a limited use license for the Oracle Database will be included with this offer.  Until this is complete, customers may use an existing Oracle database license or they may begin by downloading a 30-day trial license from eDelivery.  Customers with Oracle Linux Basic and Premier subscriptions will automatically have access to the channel hosting the supported build.  Please review the release notes for further instructions. Oracle Enterprise Manager is still the recommended enterprise solution for managing Oracle Linux systems and we want to provide the easiest transition path for our customers.  We are excited to offer this solution to our Oracle Linux customers while they plan and implement their migration to Oracle Enterprise Manager. 

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• Do support sites like stackoverflow upset the paid-support open source model?

  - by ajax81

  In order to stay relevant in the marketplace, I'm researching new business models for my software company. The open source model with paid support seems like a good fit for our product, but I have concerns about whether or not a paid support model is viable in an era where top-notch help is readily available for free on sites like those in the StackExchange network. Case in point -- I moved my employees to Ubuntu last year because I didn't want to pay for Win 7 licenses and new hardware (plus, the mono platform was highly attractive). My staff had no Linux experience, but were able to achieve relative competency in about 120 days with the help of AskUbuntu, StackOverflow, and a few "For Dummies" books. We did employ an Ubuntu consultant for 7 days to provide training and support, but beyond that spent $0.00 on any kind of paid expertise. In regards to my due diligence, I ran a 3 month beta of the freemium-paid-support model with one of our smaller customers, and achieved mediocre results. I'd like to think its because our software is so stable and easy to use that the customer didn't need much paid support, but I suspect that they circumvented the terms of our SLA in the same manner that we did with the move to Ubuntu. Does anyone out there has any thoughts, advice, or experience relevant to the move I'm considering? What worked, what didn't, etc? Thanks in advance!

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• When will we get Sandy Bridge support?

  - by Gu3miles

  I'd like to build a machine running Ubuntu and using the new Sandy bridge (i5 2500 specifically) intel cpu's. I heard that 10.10 doesn't have the best support (or simply won't work) with the new cpus and 1155 mobos. I'm assuming that 11.04 will have support but do the alpha's have it already? Or will I have to wait? Also, I plan to use the onboard Intel graphics (H67 mobo), will there be support for this or will I still need to use a graphic's card?

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• Do support sites like Stack Overflow upset the paid-support open source model?

  - by ajax81

  In order to stay relevant in the marketplace, I'm researching new business models for my software company. The open source model with paid support seems like a good fit for our product, but I have concerns about whether or not a paid support model is viable in an era where top-notch help is readily available for free on sites like those in the Stack Exchange network. Case in point -- I moved my employees to Ubuntu last year because I didn't want to pay for Win 7 licenses and new hardware (plus, the mono platform was highly attractive). My staff had no Linux experience, but were able to achieve relative competency in about 120 days with the help of AskUbuntu, Stack Overflow, and a few "For Dummies" books. We did employ an Ubuntu consultant for 7 days to provide training and support, but beyond that spent $0.00 on any kind of paid expertise. In regards to my due diligence, I ran a 3 month beta of the freemium-paid-support model with one of our smaller customers, and achieved mediocre results. I'd like to think its because our software is so stable and easy to use that the customer didn't need much paid support, but I suspect that they circumvented the terms of our SLA in the same manner that we did with the move to Ubuntu. Does anyone out there has any thoughts, advice, or experience relevant to the move I'm considering? What worked, what didn't, etc?

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• My Oracle Support 6.3 - Knowledge Highlights

  - by JanSyss

  My Oracle Support 6.3 was released over the weekend (13-Oct-2012), and with that we released 30+ enhancements and 60+ bug fixes. Most important changes Search Suggestions are auto-correcting spelling errors, more suggestions for 'how to' type questions, enhanced usability to see the suggested additional terms. Improved Knowledge Base region on the My Oracle Support dashboard: recent searches from this region now retain the search attributions (e.g. pre-selected products or release). Search Tip: if the Knowledge Base region doesn't show up as the first region in the right column on the My Oracle Support dashboard, consider personalizing your dashboard to put it first, so that you right there for searching. Specifying the product you are researching an issue for, with optionally version and task as well, makes searches in the majority of the cases more precise. for more information, see my comments in my previous blog on the topic: https://blogs.oracle.com/supportportal/entry/mos_6_2_release Better support for searches on ORA-600 & ORA-700: no longer a difference in results between searching on 'ORA-600 [Arg1]' and 'Ora-00600: Internal Error Code, Arguments: [Arg1]'.

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• The New My Oracle Support User Interface (HTML-based)

  - by user793553

  A single source for learning about the latest enhancements to the My Oracle Support User Interface... On January 27, 2012, we launched a new My Oracle Support HTML-based user interface (UI). The new user interface is built using Oracle’s Application Development Framework and is our first step towards providing a single online support portal for our customers and partners; one that all users will transition to in the coming months. Further enhancements to the HTML-based user interface are planned for April 13, 2012. We will transition users of the standard Flash-based interface in the coming months. To help facilitate a smooth transition, we invite you to preview and begin using the new My Oracle Support interface by going to supporthtml.oracle.com and sign in using your Single Sign-on username and password For full information regarding functionality, supported browsers and links to quick and easy videos on how to navigate the new UI, please check out Doc ID 1385682.1 

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• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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• Rails: The Law of Demeter [duplicate]

  - by user2158382

  This question already has an answer here: Rails: Law of Demeter Confusion 4 answers I am reading a book called Rails AntiPatterns and they talk about using delegation to to avoid breaking the Law of Demeter. Here is their prime example: They believe that calling something like this in the controller is bad (and I agree) @street = @invoice.customer.address.street Their proposed solution is to do the following: class Customer has_one :address belongs_to :invoice def street address.street end end class Invoice has_one :customer def customer_street customer.street end end @street = @invoice.customer_street They are stating that since you only use one dot, you are not breaking the Law of Demeter here. I think this is incorrect, because you are still going through customer to go through address to get the invoice's street. I primarily got this idea from a blog post I read: http://www.dan-manges.com/blog/37 In the blog post the prime example is class Wallet attr_accessor :cash end class Customer has_one :wallet # attribute delegation def cash @wallet.cash end end class Paperboy def collect_money(customer, due_amount) if customer.cash < due_ammount raise InsufficientFundsError else customer.cash -= due_amount @collected_amount += due_amount end end end The blog post states that although there is only one dot customer.cash instead of customer.wallet.cash, this code still violates the Law of Demeter. Now in the Paperboy collect_money method, we don't have two dots, we just have one in "customer.cash". Has this delegation solved our problem? Not at all. If we look at the behavior, a paperboy is still reaching directly into a customer's wallet to get cash out. EDIT I completely understand and agree that this is still a violation and I need to create a method in Wallet called withdraw that handles the payment for me and that I should call that method inside the Customer class. What I don't get is that according to this process, my first example still violates the Law of Demeter because Invoice is still reaching directly into Customer to get the street. Can somebody help me clear the confusion. I have been searching for the past 2 days trying to let this topic sink in, but it is still confusing.

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• Premier Support for Hyperion Enterprise Performance Management System 11.1.1.x Ends July 2013

  - by inowodwo

  Premier Support for Oracle Hyperion Enterprise Performance Management System release 11.1.1.x expires July 2013. After July 2013, Sustaining Support will continue to be provided in accordance with Oracle's Lifetime Support Policy. Customers must follow a supported upgrade path.If your deployment is at EPM System release 11.1.1.4- Your supported upgrade path is directly to release 11.1.2.2.If your deployment is at EPM System Release 11.1.1.3 release- Your supported upgrade path is directly to release 11.1.2.2.If your deployment is at a prior 11.1.1.3 release- The recommended path is to upgrade to release 11.1.1.3. From here, you can continue a direct upgrade to release 11.1.2.2. For more information see Doc ID 1511588.1 or the Oracle Lifetime Support Policy

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• Learn Why Oracle is Offering Linux Support

  Cliff interviews Edward Screven, Oracle's Chief Corporate Architect, about why Oracle decided to support Linux, what the different levels of support will be, how this benefits Oracle applications customers, and whether Oracle will continue to support other operating systems.

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• ubuntu-support-status error

  - by Robert Vila

  Running Natty, I read: "The ubuntu-support-status command will print the exact status of your system." I typed: $ ubuntu-support-status Traceback (most recent call last): File "/usr/bin/ubuntu-support-status", line 105, in <module> (still_supported, support_str) = get_maintenance_status(cache, pkg.name, support_tag) File "/usr/bin/ubuntu-support-status", line 37, in get_maintenance_status raise Exception("No date tag found") Exception: No date tag found Does someone know why can this happen. Could it be because is it running on a Mac. How can this be fixed?

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• Extending Unity container to support DefaultValue attribute

  Provides couple of implementations for extending Unity container to support custom attributes and DefaultValueAttribute in particular

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• Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

  - by user793044

  Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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• Developing a Support Plan for Cloud Applications

  - by BuckWoody

  Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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• Developing a Support Plan for Cloud Applications

  - by BuckWoody

  Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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• My Oracle Support Accreditation for Database and Enterprise Manager

  - by A. G.

  Have you actively used My Oracle Support for 6-9 months? Take your expertise to the next level—become accredited! By completing the accreditation learning series, you can increase your proficiency with My Oracle Support’s core functions and build skills to help you leverage Oracle solutions, tools, and knowledge that enable productivity. Accreditation learning paths are available for Oracle Database and Enterprise Manager, which focus on product-specific best practices, recommendations, and tool enablement—up leveling your capabilities with these Oracle products. Course topics include:   Oracle Database Staying informed  Install Patching Upgrade Performance Security Scalability Enterprise Manager Staying informed  Supportability Certification Patching Upgrade Performance Diagnostic Tools Troubleshooting Visit the My Oracle Support Accreditation Index and get started with the Level 1 My Oracle Support Accreditation path and product-specific Level 2 learning paths for Oracle Database and Enterprise Manager.

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• Leadership Perspective: Using My Oracle Support Community to Increase Productivity

  Your IT organization may know about My Oracle Support Community, but as an IT leader facing tight budgets and increasing SLAs have you considered the operational business benefits Community offers? These benefits include faster problem resolution and increased per capita work capacity. In this podcast, learn how to maximize IT productivity without spending an additional dollar on support, using tools already included in your Oracle Premier Support subscription.

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• Java EE 7 support in Eclipse 4.3

  - by arungupta

  Eclipse Kepler (4.3) features 71 different open source projects and over 58 million LOC. One of the main themes of the release is the support for Java EE 7. Kepler specifically added support for the features mentioned below: Create Java EE 7 Eclipse projects or using Maven New facets for JPA 2.1, JSF 2.2, Servlet 3.1, JAX-RS 2.0, EJB 3.2 Schemas and descriptors updated for Java EE 7 standards (web.xml, application.xml, ejb-jar.xml, etc) Tolerance for JPA 2.1 such as features can be used without causing invalidation and content assist for UI (JPA 2.1) Support for NamedStoredProcedureQuery (JPA 2.1) Schema generation configuration in persistence.xml (JPA 2.1) Updates to persistence.xml editor with the new JPA 2.1 properties Existing features support EE7 (Web Page Editor, Palette, EL content assist, annotations, JSF tags, Facelets, etc) Code generation wizards tolerant of EE7 (New EJB, Servlet, JSP, etc.) A comprehensive list of features added in this release is available in Web Tools Platform 3.5 - New and Noteworthy. Download Eclipse 4.3 and Java EE 7 SDK and start playing with Java EE 7! Oracle Enterprise Pack for Eclipse was released recently that uses Eclipse Kepler RC3 but will be refreshed soon to include the final bits.

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• My Oracle Support??????????????: Exadata????

  - by Steve He(???)

  ?2012?10???????My Oracle Support ??????????,?????????????????????12?20???Exadata????????????????? ?,?????,????,?????????????????My Oracle Support????,?Oracle?????,??????????Oracle????? ?????????????????????????Exadata??,????????????????????????????????,??????,?????????????????????,?????????????????????! ?????? ? https://communities.oracle.com/ ??My Oracle Support???,???“????”! ???????????,12?20??????????Exadata??!

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