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• What is your IT-department to staff ratio?

  - by Bart Silverstrim

  This is a topic that may be rather political but it related to system administration still...how many people do you have supporting your users in your IT department? We have three people supporting something near 1500 systems and around 2400 people and a recent question was raised about why we have long times to get systems replaced, repaired, work orders fulfilled, etc. along with the system admin duties of maintaining the servers (mail, proxy, filters, VOIP, wireless, backup, etc.) Does anyone have numbers on what the "best practices" average is of support people to employees in an organization? EDIT:...from some of the answers that are appearing I'm starting to feel depressed...

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• Gitosis on Mac OS X (Snow Leopard)

  - by Shyam

  Hi, I have a Snow Leopard box, where I have gitosis installed (Warning: noob alert), added a git user and I am able to remotely login to the machine with ssh. Locally, I can 'clone' my created repositories, as I can 'clone' the gitosis-admin too. Works perfect. I clone these using the 'git' user. git clone git@my-remote-machine:reponame.git remotely logged in, what doesn't work: git clone git@localhost:reponame.git However on that same remote machine where the repositories live, I can't clone from the localhost. It asks for a password, which wasn't created as far as I know. What am I doing wrong? Thank you for your replies!

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• Original sender is not correctly identified when spam is forwarded

  - by Stephan Burlot

  I have a forwarding rule with Postfix that forwards all messages to my main email address. When a spam message is sent to one of my emails, it is forwarded but the sender is shown as being the forwarding domain, not the spammer's domain. Real example: mywebsite.com is hosted on Linode. [email protected] sends an email to [email protected] the mail is forwarded to [email protected] my email hosting (anotherwebsite.com) sees it's spam and sends a message to [email protected] and Linode reports a TOS violation. I have modified my postfix settings so I now use RBL, but if a message goes through, it may happen again. How can I prevent this to happen again? Is there some settings to change on Postfix so the original sender is correctly identified? Thanks Stephan

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• Group policy issues

  - by Alex Berry

  We are having an issue on one of our clients relatively new sbs installs. The domain consists of a single SBS 2011 server with 4 windows 7 clients and 3 xp clients. Most of the time everything is fine however roughly every 3 days windows 7 clients start timing out when trying to receive computer group policy. This results in hour long delays before getting to the login screen in the morning. This is accompanied by event ID 6006, win login errors stating it took 3599 seconds to process policy. Once they've booted they can log in without issue however gpupdate fails again on computer policy and gpresult comes back with access denied, even when run as domain admin... At this point if we restart the server the network is fine for 3 days. I thought perhaps it might be ipv6 or smb2, but disabling ipv6 on the clients doesn't help and the clients can browse the sysvol folder freely on smb2 anyway. Does anyone have any ideas or routes I can take to further diagnose the issue? Thanks in advance :)

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• SLA Violations - Compensation expectations and vague contracts

  - by llllxllll

  Tagging this as cautionary tale. I took over for an admin a year and a half ago, and reviewed the 3 year contract with our ISP. There were no specific SLA promises in the contract that I found, and have been meaning to review the contract with our rep. Of course, we had an outage this past week that resulted in almost four days of downtime !!!!! This involves eff-ups of epic proportions on our ISP's part and a telco they colocate with. Details can be provided. I am the network / systems / purchasing / and helpdesk at my company...and am willing to fight with the ISP. I also have more management that can get involved, including the name on the contract. First, if there are not concrete guarantees about compensation and downtime, we are screwed right? Two, if we want out of our contract, does anyone have experience going the legal route, and if so, who knows a lawyer? =)

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• Dovecot ignoring maximum number of IMAP connections

  - by Michelle

  I have a single mailbox mail server running Dovecot/Postfix and I have two IMAP clients, Thunderbird on the PC and K9 on Android. I keep on receiving this error in my logs even after I change the 'mail_max_userip_connections' variable to 50. puppet dovecot: imap-login: Maximum number of connections from user+IP exceeded (mail_max_userip_connections=10): user=<[email protected]>, method=PLAIN, rip=62.242.90.2, lip=198.29.31.229, TLS Why does it say that it is set to 10 in the log? Is that hardcoded? grep -r "mail_max_userip_connections" /etc/dovecot /etc/dovecot/conf.d/20-managesieve.conf: #mail_max_userip_connections = 10 /etc/dovecot/conf.d/20-pop3.conf: #mail_max_userip_connections = 3 /etc/dovecot/conf.d/20-imap.conf: mail_max_userip_connections = 50 I've restarted dovecot after making the changes but this error is still logged and I can't access the mailbox. Can anyone help me understand why I can't seem to raise the maximum limit?

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• MySql Friend of my friends and Friend of my of my Friends of my Friends

  - by user1907522

  i have a problem with mysql query, and can't get it done in any way. I already checked the other topics, but can't get any of the solutions to work in my case. I have 2 tables, one is users id, name, email.... and second for friends is named friends :) user1_id, user2_id now i need to get from the database all of the user info for friends of my friends, and next level friends, the Friend of my of my Friends of my Friends, those should be 2 separate queries. Of course the search should exclude me, and be distinct. Please help.

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• How to avoid maximum Workgroup Manager connections in Mac OS X Server 10.6

  - by Stephan

  Is there a limit on the Mac OS X Server (10.6) Workgroup Manager in respect to concurrent connections to a server? I have an OS X server up and running and Open Directory configured but I am not able to log in remotely as I get the message the maximum number of connections for Workgroup Manager is already reached and I should wait for a user to disconnect. Even after a restart I get this message remotely. However, locally on the server I can start Workgroup Manager without any issues. It always lets me connect. Any advice what I need to do to make Workgroup Manager work from a remote location? I could not find any max connection setting in Server-Admin and nothing in the slapd log files. The server license says unlimited so I am quite sure it should not be a regular error message that indicates to me I should upgrade.

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• How to set up Windows server 2008 to receive email?

  - by Saul

  First off apologies, I'm from a medical background not a networking one, but I've got roped into setting up a windows 2008 server. So far web server running, fixed IP address assigned (within a large private network of the National Health Service in the UK if that makes any difference) and the network team have assigned a DNS entry for me which works, so the server can be addressed as nww.myserver.nhs.uk I've only got ports open on the router for 80 and 443 (http and https) at the moment, so presume I need a different port to enable email services. My need is to be able to accept an email to the domain name like [email protected] in order to pick up a confirmation mail from an SSL issuer (Comodo) I guess to confirm that I control the domain. After that I don't actually need mail services on the server. I see lots of stuff about setting up SMTP services but thought that was about mail out and re-routing, but how do you get the server to "listen" for mail to the domain (assuming I open port xyz or whatever it is) ?

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• How can I set an account lockout policy for the administrator account on rdp?

  - by reinier

  I'm following this page on security tips for RDP (for my online server): http://www.mobydisk.com/techres/securing_remote_desktop.html Now I don't have a special user account for RDP access. Just the administrator can log on. However, I want to make sure that someone can't brute force the password. I've set the 'account lockout policy' to 3 attempts and a retry after 3 minutes. However, when I connect back with RDP I can still try 5 times before RDP breaks the connection. I can then immediately reconnect and try 5 more times. Any ideas if there is a lockout policy which also holds true fro the admin?

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• Windows Explorer slow response when disconnect from the network

  - by ITGuy24

  As a Systems Admin I have seen this issue repeatedly and it drives me crazy. Basically the problem occurs when you open My Documents or My Computer (Windows Explorer) there is a big delay ranging from 5-25 seconds before it actually opens and shows the content. Sometimes the problem continues with each subfolder you open. The problem is most common when disconnected from the network and when you have mapped drives. The most common solution for this problem is to disconnect any mapped drives or printers that are discconected/not reaachable. I have also heard that turning off "Automatically search for network folders and printers" can solve this issue but I have yet to see this work. Does anyone know of any other work arounds for this?

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• Where is the Plesk Error Log / Or how can I get Plesk running again?

  - by Josh Pennington

  I currently have a VPS that is running Plesk and for some unknown reason it will not start. All the more information it gives me about it not starting is the following: Operation start with the VPS(s) VEID54635644 service "psa" is finished with errors: #703 Can not start/stop/restart service: service "psa" status is not "running" after command "start". This does really mean anything to me. Currently my server provider does not seem interested in helping me get Plesk running again so I am hoping I can get this going again on my own. I am assuming that there has to be an error log SOMEWHERE for Plesk, but the only thing I can find is located at /usr/local/psa/admin/logs/httpds_access_log and that just looks like an access log, not an error log (it is the only file in the directory). Is there another log somewhere in the system for this that I do not know about? Is there a way to find out why Plesk did not start? Thanks Josh Pennington

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• Is there a way to delay a forced reboot?

  - by jduff

  I realize this is more appropriate for our company's admin group to field. However, pretend they are unresponsive just for the sake of discussion =) If my system is prompting me to reboot now or in a set time (say in 15 mins) is there a way to delay that even further? It is usually just an inconvenient time and I would like to delay beyond the stated time. (ex) System Restart Required: A newly installed program requires this computer to be restarted. Please save your work and restart your computer. Your computer will automatically be restarted in: xxmins... Thanks for any responses in advance!

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• failing to achive tunneling to fresh ubuntu 10.04 server

  - by user65297

  I've just set up a new 10.04 server and can't get the tunneling to work. local machine > ssh -L 9090:localhost:9090 [email protected] login success, but thereafter trying tunnel from local browser, http://127.0.0.1:9090 echo at server terminal: channel 3: open failed: connect failed: Connection refused auth.log sshd[24502]: error: connect_to localhost port 9090: failed. iptables -L Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination Trying 9090 at server (links http://xx.xxx.xx.xx:9090 works) sshd_config is identical to previous 8.04 server, working fine. What's going on? Thankful for any input. Regards, //t

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• Modify .htm files on wireless router

  - by mdeitrick

  What am I trying to do? I am attempting to access the .htm files on my wireless router to modify the look and feel of the Netgear GENIE webpage(s). What have I done? I've read several articles on eHow and Instructables that detail how to setup your router as an FTP server, since I figured the best way to access the files would be through FileZilla. Setting up an FTP server through my router doesn't sound like what I should do to accomplish my task... or perhaps it is? I've also read the documents provided by Netgear for getting started and setting up functionality on the router. Maybe I overlooked something? My specifications Netgear router WNR2000v3 FileZilla v3.8.1 UPDATE: Since someone voted to close this question I'll clarify what I'm asking for... At the present I am dissatisfied with the current UI/webpage look when logging into routerlogin.net. Furthermore I would like to make changes to the admin dashboard.

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• Script to list current user's mapped network drives

  - by Dmart

  I have a Windows XP/ Server 2003 environment here users have mapped different network drives themselves using arbitrary drive letters. Some of these users do not know how to tell the true UNC path of these drives, and I would like to be able to run a script or program to query those drives and show me the drive letters and the corresponding UNC paths. I would like to see output like "net use" in that user's context so that I can see what drives THEY have mapped. I would need to do this using my own admin account, which is where the difficulty lies. I understand this information would be stored in the HKCU registry? I would love to be able to do this in Powershell, but a vbscript or even a standalone executable would do. Thanks.

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• Carbonite Restore Error after Windows Update

  - by Rev

  I recently installed Windows 8 on my main machine, and I'm have an issue with Carbonite. I can't restore any files from my previous OS, only files that where backed up from the current OS. I can download them from the web service, but I can't restore them with the client. The error says "You don't have the necessary security permissions to restore this file." (The file on top was backed up from the new install, while the one on bottom was from the old install.) I'm also having another issue, where Carbonite doesn't think it's running in admin mode. I think it's probably related to this error. When I right click to restore a file, I can't choose a location to restore to. I contacted Carbonite, and they said it's a known issue that apparently happens when upgrade from XP to 7, but they wouldn't help me since I'm running a beta OS. Hopefully one of you fine folks will have an idea.

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• Is there a way to set up an SMTP relay that allows users of a web app to have the web app send email

  - by mic

  the web service sends out emails on behalf of the users to their customers. So [email protected] uses webservice and webservice sends emails . The emails should be appearing as coming from [email protected]. Currently what we are trying to do is to configure webservice to act as an email client for each user, each user being able to create their own profile in which they need to configure their smtp server credentials. But given that there are more options for configurations than you can shake your stick at -not to mention trying to explain to users what info to get from where, POP b4 smtp, TLS, SSL, AUTH,etc) I am wondering if there could be a different way. How, if at all could this be approached? Can I set up a postfix server to do what I need to without running into another admin. nightmare or being blocked for spamming? Thank you for your insights

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• Urgent SSH Local Port Redirection

  - by Salina Odelva

  Hi, everyone. I have a shell account but the admin has restricted ssh access to the server. The server is listening on 0.0.0.0:22 but the firewall blocks any incoming attempts to this port. He says he is doing maintenance but I don't believe him and I need to backup my stuff with ssh. My question is that: Is it possible to do this: Me (Wan IP) <- Hosting Server (tcp/8080) redirects to Hosting Server (tcp/22) I don't want to involve my own linux machine in this and I can only make use of ssh.. Thanks!!

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• Real time mirroring between two sql server databases

  - by Matt Thrower

  Hi, I'm a c# programmer, not a DBA and I've had the (mis)fortune to be handed a database admin task. So please bear this in mind when answering this question. What I've been asked to do is to create a real time two-way mirror between two databases with a 10 Megabit connection between them. So when either changes it updates the other. This is not a standard data mirroring/failover task where one DB is the master and the other is a backup - both are live and each needs to instantly reflect changes made to the other. In my head this sounds like a tall order, one which may even be impossible - after all in a rapidly changing environment with lots of users this is going to be massively resource intensive and create locks and queues of jobs all over the place. Is it possible? If so, can anyone either give me some basic instructions and/or point me at some places to start my reading and research? Cheers, Matt

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• administraitor denies command prompt

  - by roxas383

  I looked at the command prompt faqs on this webiste and tried to get me to make a new profile but when i went to open it it said "The command prompt has been disabled by your administraitor-click any key to countinue" and when i do it closes which i knew that was going to happen. Is there someway i can stop the admin from blocking my command prompt? oh and i was at school too (Dont know if this helps but i am in the West Allis West Milwaukee school district). Also, is there a way i can hack into the blocking program for my school at all? I don't remember what the program is but it might have to do with vision? I'm not sure but it would be greatly appreciated if someone could help (could i download a program on a flash drive that denies any blocking and/or disabling SafeSearch and plug it in into a computer at my school and use it from the flash drive? Would the school blocking thingy deny it from working?) HELP ME PLEASE!!!!!!!!!

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• windows service log on as user a/c on different PC on same workgroup

  - by maruti

  trying to run a service (logon as admin@PC2) from PC1, when both are in work-group fails. why could this happen? OS is win-2003 and please let me know if any windows remote services have to be turned on or firewall configuration? does having PC's on same workgroup help? let me clarify the question: I am unable to see other computers from "Services Logon Tab select User" Object types available are only "users, built in security principals" Location is only local computer. But this is available from mmc console..add snap in how can this be available on services control panel?

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• Why is the "Standard Account" option disabled (grayed-out)

  - by Clayton Hughes

  I just installed Win7 64bit on a new hard drive, and I created a user account through the OOBE. I want to make my user account a standard user. However, if I go into "User Accounts" and select "Change my account type", the standard user option is greyed out--this account apparently has to be an administrator. I thought maybe it was the only admin account on the machine, so I tried to create a new user account named "Administrator", but was told I couldn't, because one already exists. What gives? What do I have to do to run as a standard user?

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• Windows Despooler Requires Administrator to Print

  - by Software Monkey

  Does anyone know what changes I might need to make to allow restricted users to print using a printer configured for spooling? My Windows XP SP3 system currently requires me to use an Admin account for printing if the print is configured to spool documents before printing. If the printer is configured for direct printing it works for all accounts. This used to work and some months back it just stopped, and I can't pin down why. The printer itself is configured for all uses to have complete authority. My system is locked down for restricted users given them only read authority to the entire file system except their data directories, which is how I have run my systems for years. I assume there may be a directory somewhere that I need to allow users to write to.

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• How to get a service to listen on port 80 on Windows Server 2003

  - by Miky D

  I've coded a custom windows service that listens on TCP port 80 but when I try to install it on a Windows Server 2003 machine it fails to start because some other service is already listening on that port. So far I've disabled the IIS Admin service and the HTTP SSL service but no luck. When I run netstat -a -n -o | findstr 0.0:80 it gives me the process id 4 as the culprit, but when I look at the running processes that process id points to the "System" process. What can I do to get the System process to stop listening on port 80 and get my service to listen instead? P.S. I should point out that the service runs fine if I install it on my Windows XP or Windows 7 development boxes. Also, I should specify that this has nothing to do with it being a service. I've tried starting a regular application that attempts to bind to port 80 on the Windows Server 2003 with the same outcome - it fails because another application is already bound to that port.

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