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  • Oracle ACEs in the House

    - by Justin Kestelyn
    As is customary, the Oracle ACEs have invaded the Oracle Develop Conference agenda.Why? Because Oracle ACE-dom inherently is a stamp of not only expertise, but a unique ability to make that expertise useful to others. Plus, they're a group of "fine blokes" (UK. subjects, educate me: is that really a word?)Perhaps if you're not able to catch one of these sessions, you will be able to see the applicable ACE in action elsewhere, at a conference or user group meeting near you. Session ID Session Title Speaker, Company S313355 Developing Large Oracle Application Development Framework 11g Applications Andrejus Baranovskis, Red Samurai Consulting S316641 Xenogenetics for PL/SQL: Infusing with Java Best Practices and Design Patterns Lucas Jellema, AMIS; Alex Nuijten, AMIS S317171 Building Secure Multimedia Web Applications: Tips and Techniques Marcel Kratochvil, Piction; Melliyal Annamalai, Oracle S315660 Database Applications Lifecycle Management Marcelo Ochoa, Facultad de Ciencias Exactas S315689 Building a High-Performance, Low-Bandwidth Web Architecture Paul Dorsey, Dulcian, Inc. S316003 Managing the Earthquake: Surviving Major Database Architecture Changes Paul Dorsey, Dulcian, Inc.; Michael Rosenblum, Dulcian, Inc. S314869 Introduction to Java: PL/SQL Developers Take Heart Peter Koletzke, Quovera S316184 Deploying Applications to Oracle WebLogic Server Using Oracle JDeveloper Peter Koletzke, Quovera; Duncan Mills, Oracle S316597 Using Collections in Oracle Application Express: The Definitive Intro Raj Mattamal, Niantic Systems, LLC S313382 Using Oracle Database 11g Release 2 in an Oracle Application Express Environment Roel Hartman, Logica S313757 Debugging with Oracle Application Express and Oracle SQL Developer Dimitri Gielis, Sumneva S313759 Using Oracle Application Express in Big Projects with Many Developers Dimitri Gielis, Sumneva S313982 Forms2Future: The Ongoing Journey into the Future for Oracle-Based Organizations Lucas Jellema, AMIS; Peter Ebell, AMIS

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  • FairScheduling Conventions in Hadoop

    - by dan.mcclary
    While scheduling and resource allocation control has been present in Hadoop since 0.20, a lot of people haven't discovered or utilized it in their initial investigations of the Hadoop ecosystem. We could chalk this up to many things: Organizations are still determining what their dataflow and analysis workloads will comprise Small deployments under tests aren't likely to show the signs of strains that would send someone looking for resource allocation options The default scheduling options -- the FairScheduler and the CapacityScheduler -- are not placed in the most prominent position within the Hadoop documentation. However, for production deployments, it's wise to start with at least the foundations of scheduling in place so that you can tune the cluster as workloads emerge. To do that, we have to ask ourselves something about what the off-the-rack scheduling options are. We have some choices: The FairScheduler, which will work to ensure resource allocations are enforced on a per-job basis. The CapacityScheduler, which will ensure resource allocations are enforced on a per-queue basis. Writing your own implementation of the abstract class org.apache.hadoop.mapred.job.TaskScheduler is an option, but usually overkill. If you're going to have several concurrent users and leverage the more interactive aspects of the Hadoop environment (e.g. Pig and Hive scripting), the FairScheduler is definitely the way to go. In particular, we can do user-specific pools so that default users get their fair share, and specific users are given the resources their workloads require. To enable fair scheduling, we're going to need to do a couple of things. First, we need to tell the JobTracker that we want to use scheduling and where we're going to be defining our allocations. We do this by adding the following to the mapred-site.xml file in HADOOP_HOME/conf: <property> <name>mapred.jobtracker.taskScheduler</name> <value>org.apache.hadoop.mapred.FairScheduler</value> </property> <property> <name>mapred.fairscheduler.allocation.file</name> <value>/path/to/allocations.xml</value> </property> <property> <name>mapred.fairscheduler.poolnameproperty</name> <value>pool.name</value> </property> <property> <name>pool.name</name> <value>${user.name}</name> </property> What we've done here is simply tell the JobTracker that we'd like to task scheduling to use the FairScheduler class rather than a single FIFO queue. Moreover, we're going to be defining our resource pools and allocations in a file called allocations.xml For reference, the allocation file is read every 15s or so, which allows for tuning allocations without having to take down the JobTracker. Our allocation file is now going to look a little like this <?xml version="1.0"?> <allocations> <pool name="dan"> <minMaps>5</minMaps> <minReduces>5</minReduces> <maxMaps>25</maxMaps> <maxReduces>25</maxReduces> <minSharePreemptionTimeout>300</minSharePreemptionTimeout> </pool> <mapreduce.job.user.name="dan"> <maxRunningJobs>6</maxRunningJobs> </user> <userMaxJobsDefault>3</userMaxJobsDefault> <fairSharePreemptionTimeout>600</fairSharePreemptionTimeout> </allocations> In this case, I've explicitly set my username to have upper and lower bounds on the maps and reduces, and allotted myself double the number of running jobs. Now, if I run hive or pig jobs from either the console or via the Hue web interface, I'll be treated "fairly" by the JobTracker. There's a lot more tweaking that can be done to the allocations file, so it's best to dig down into the description and start trying out allocations that might fit your workload.

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  • Warm Reception By Partners at EMEA Manageability Forum

    - by Get_Specialized!
    For the EMEA Partners that were able to attend the event in Istanbul Turkey, thank you for your attendance and feedback at the event. As you can see, the weather kept most of inside during the event and at times there was even some snow.  And while it may have been chilly outside, there was a warm reception from Partners who traveled from all over EMEA to hear from other Oracle Specialized Partners and subject matter experts about the opportunities and benefits of Oracle Enterprise Manager and Exadata Specialization. Here you can see David Robo, Oracle Technology Director for Manageability kicking off the event followed later by Patrick Rood, Oracle Indirect Manageability Business. A special thank you to all the Partner speakers including Ron Tolido, VP and CTO of Application Services Continental Europe Capgemini, who delivered a very innovative keynote where many in attendance learned that Black Swans do exist. And while at break, interactivity among partners continued and it was great to see such innovative partners who had listed their achieved specializations on their business cards. Here we can see Oracle Enterprise Manager customer, Turkish Oracle User Group board member and Blogger Gokhan Atil sharing his product experiences with others attending. Additionally, Christian Trieb of Paragon Data, also shared with other Partners what the German Oracle User Group (DOAG) was doing around manageability and invitation to submit papers for their next event. Here we can see at one of the breaks, one of the event organizers Javier Puerta (left), Oracle Director of Partner Programs, joined by Sebastiaan Vingerhoed (middle), Oracle EE & CIS Manager Manageability and speaker on Managing the Application Lifecycle, Julian Dontcheff (right), Global Head of Database Management at Accenture. Below is Julian Dontcheff's delivering his partner presentation on Exadata and Lifecycle Management. Just after his plane landed and 1 hour Turkish taxi experience to the event location, Julian still took the time to sit down with me and provide some extra insights on his experiences of managing the enterprise infrastructure with Oracle Enterprise Manager. Below is one of the Oracle Enterprise Management Product Management Team,  Mark McGill, Oracle Principal Product Manager, presenting to Partners on how you can perform Chargeback and Metering with Oracle Enterprise Manager 12c Cloud Control. Overall, it was a great event and an extra thank you to those OPN Specialized Partners who presented, to the Partners that attended, and to those Oracle team members who organized the event and presented.

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  • The Jack LaLanne School of Sysadmins

    - by rickramsey
    Two of my childhood heroes were Tarzan and Jack LaLanne. Tarzan was an obvious choice: what boy wouldn't want to spend his days bungee jumping through the jungle with his own pack of gorillas? Jack Lalanne had a disturbing habit of wearing stretch pants, but he was so damn fit for an old guy that you couldn't help but be impressed. Especially back then, when nobody knew what a dumb bell was, much less Cross-Fit. Here's what he did to celebrate his 70th birthday. Sooner or later we all face a choice in our careers: surrender to the life of a has-been like Bruce Sprinsteen's baseball player or become an unstoppable sysadmin like Jack Lalanne. If you'd rather keep on fighting like Jack, give these resources a look. Brian Bream's blog provides specific suggestions for keeping your skills up to date. The video interviews describe the types of technologies that are challenging what you used to know. Blog: The Old School Sysadmin - A Dying Breed? by Brian Bream "The sysadmin role has been far too dependent on performing repetitive tasks and working in a reactionary mode ... the sysadmin must grow a much larger skill set to be successful. Don’t grow vertically in one technology, grow horizontally amongst many technologies." Just one of the suggestions Brian Bream provides in this excellent blog post. Video: Freeing the Sysadmin From Repetitive Tasks Interview with Marshall Choy Marshall Choy, Director of Optimized Solutions at Oracle was once a sysadmin. And a Solaris engineer. He explains what optimized solutions are, how they are developed and tested, how they handle patching, and how these vertically integrated systems impact the job and duties of a sysadmin. Video: The Oracle Database Appliance Interview with Bob Thome Bob Thome, Senior Director of Product Management, explains what makes the Database Appliance simple, reliable, and affordable, and how it could change the economies and processes of the data center. Video: Why Pinellas County Chose Oracle Exalytics Interview with Gautham Gautham (pronounced like Batman's Gotham) recently led an effort to refresh the Pinellas County hardware systems. He'll explain what they were looking for, why they chose Oracle Exalytics, how they became convinced it was the right decision, and how it changed the way they managed their data center. Video: DTrace for System Administrators Interview with Brendan Gregg This video interview will give you an idea of some of the value-add tasks you can perform when you are freed from the reactive mode that Brian Bream describes in his blog. Brendan Gregg describes the best ways for sysadmins to tune deployed applications to get more performance out of them in their particular computing environment photograph of Ford Mustang GT 500 taken at Gateway Museum copyright by Rick Ramsey -Rick Follow me on: Blog | Facebook | Twitter | Personal Twitter | YouTube | The Great Peruvian Novel

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  • Customize Entity Framework SSDL &amp; SQL Generation

    - by Dane Morgridge
    In almost every talk I have done on Entity Framework I get questions on how to do custom SSDL or SQL when using model first development.  Quite a few of these questions have required custom changes to the SSDL, which of course can be a problem if it is getting auto generated.  Luckily, there is a tool that can help.  In the Visual Studio Gallery on MSDN, there is the Entity Designer Database Generation Power Pack. You have the ability to select different generation strategies and it also allows you to inject custom T4 Templates into the generation workflow so that you can customize the SSDL and SQL generation.  When you select to generate a database from a model the dialog is replaced by one with more options:   You can clone the individual workflow for either the current project or current machine.  The templates are installed at “C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\Extensions\Microsoft\Entity Framework Tools\DBGen” on my local machine and you can make a copy of any template there.  If you clone the strategy and open it up, you will get the following workflow: Each item in the sequence is defining the execution of a T4 template.  The XAML for the workflow is listed below so you can see where the T4 files are defined.  You can simply make a copy of an existing template and make what ever changes you need.   1: <Activity x:Class="GenerateDatabaseScriptWorkflow" ... > 2: <x:Members> 3: <x:Property Name="Csdl" Type="InArgument(sde:EdmItemCollection)" /> 4: <x:Property Name="ExistingSsdl" Type="InArgument(s:String)" /> 5: <x:Property Name="ExistingMsl" Type="InArgument(s:String)" /> 6: <x:Property Name="Ssdl" Type="OutArgument(s:String)" /> 7: <x:Property Name="Msl" Type="OutArgument(s:String)" /> 8: <x:Property Name="Ddl" Type="OutArgument(s:String)" /> 9: <x:Property Name="SmoSsdl" Type="OutArgument(ss:SsdlServer)" /> 10: </x:Members> 11: <Sequence> 12: <dbtk:ProgressBarStartActivity /> 13: <dbtk:CsdlToSsdlTemplateActivity SsdlOutput="[Ssdl]" TemplatePath="$(VSEFTools)\DBGen\CSDLToSSDL_TPT.tt" /> 14: <dbtk:CsdlToMslTemplateActivity MslOutput="[Msl]" TemplatePath="$(VSEFTools)\DBGen\CSDLToMSL_TPT.tt" /> 15: <ded:SsdlToDdlActivity ExistingSsdlInput="[ExistingSsdl]" SsdlInput="[Ssdl]" DdlOutput="[Ddl]" /> 16: <dbtk:GenerateAlterSqlActivity DdlInputOutput="[Ddl]" DeployToScript="True" DeployToDatabase="False" /> 17: <dbtk:ProgressBarEndActivity ClosePopup="true" /> 18: </Sequence> 19: </Activity>   So as you can see, this tool enables you to make some pretty heavy customizations to how the SSDL and SQL get generated.  You can get more info and the tool can be downloaded from: http://visualstudiogallery.msdn.microsoft.com/en-us/df3541c3-d833-4b65-b942-989e7ec74c87.  There is a comments section on the site so make sure you let the team know what you like and what you don’t like.  Enjoy!

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  • Important Considerations When Implementing Oracle E-Business Tax in Release 12

    - by Robert Story
    Upcoming WebcastTitle: Important Considerations When Implementing Oracle E-Business Tax in Release 12Date: April 15, 2010 Time: 12:00 pm EDT Product Family: Receivables CommunitySummary This one-hour session is recommended for functional users who wish to understand the important considerations when they are implementing Oracle E-Business Tax in Release 12. Topics will include: Features of E-Business TaxUpgrade versus fresh implementationPartner Integrations Localizations A short, live demonstration (only if applicable) and question and answer period will be included. Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Scrum and Team Consolidation

    - by John K. Hines
    I’m still working my way through one of the more painful team consolidations of my career.  One thing that’s made it hard was my assumption that the use of Agile methods and Scrum would make everything easy.  Take three teams, make all work visible, track it, and presto: An efficient, functioning software development team. What I’ve come to realize is that the primary benefit of Scrum is that Scrum brings teams closer to their customers.  Frequent meetings, short iterations, and phased deployments are all meant to keep the customer in the loop.  It’s true that as teams become proficient with Scrum they tend to become more efficient.  But I don’t think it’s true that Scrum automatically helps people work together. Instead, Scrum can point out when teams aren’t good at working together.   And it really illustrates when teams, especially teams in sustaining mode, are reacting to their customers instead of innovating with them.  At the moment we’ve inherited a huge backlog of tools, processes, and personalities.  It’s up to us to sort them all out.  Unfortunately, after 7 &frac12; months we’re still sorting. What I’d recommend for any blended team is to look at your current product lifecycles and work on a single lifecycle for all work.  If you can’t objectively come up with one process, that’s a good indication that the new team might not be a good fit for being a single unit (which happens all the time in bigger companies).  Go ahead & self-organize into sub-teams.  Then repeat the process. If you can come up with a single process, tackle each piece and standardize all of them.  Do this as soon as possible, as it can be uncomfortable.  Standardize your requirements gathering and tracking, your exploration and technical analysis, your project planning, development standards, validation and sustaining processes.  Standardize all of it.  Make this your top priority, get it out of the way, and get back to work. Lastly, managers of blended teams should realize what I’m suggesting is a disruptive process.  But you’ve just reorganized the team is already disrupted.   Don’t pull the bandage off slowly and force the team through a prolonged transition phase, lowering their productivity over the long term.  You can role model leadership to your team and drive a true consolidation.  Destroy roadblocks, reassure those on your team who are afraid of change, and push forward to create something efficient and beautiful.  Then use Scrum to reengage your customers in a way that they’ll love. Technorati tags: Scrum Scrum Process

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  • What's up with LDoms: Part 2 - Creating a first, simple guest

    - by Stefan Hinker
    Welcome back! In the first part, we discussed the basic concepts of LDoms and how to configure a simple control domain.  We saw how resources were put aside for guest systems and what infrastructure we need for them.  With that, we are now ready to create a first, very simple guest domain.  In this first example, we'll keep things very simple.  Later on, we'll have a detailed look at things like sizing, IO redundancy, other types of IO as well as security. For now,let's start with this very simple guest.  It'll have one core's worth of CPU, one crypto unit, 8GB of RAM, a single boot disk and one network port.  CPU and RAM are easy.  The network port we'll create by attaching a virtual network port to the vswitch we created in the primary domain.  This is very much like plugging a cable into a computer system on one end and a network switch on the other.  For the boot disk, we'll need two things: A physical piece of storage to hold the data - this is called the backend device in LDoms speak.  And then a mapping between that storage and the guest domain, giving it access to that virtual disk.  For this example, we'll use a ZFS volume for the backend.  We'll discuss what other options there are for this and how to chose the right one in a later article.  Here we go: root@sun # ldm create mars root@sun # ldm set-vcpu 8 mars root@sun # ldm set-mau 1 mars root@sun # ldm set-memory 8g mars root@sun # zfs create rpool/guests root@sun # zfs create -V 32g rpool/guests/mars.bootdisk root@sun # ldm add-vdsdev /dev/zvol/dsk/rpool/guests/mars.bootdisk \ mars.root@primary-vds root@sun # ldm add-vdisk root mars.root@primary-vds mars root@sun # ldm add-vnet net0 switch-primary mars That's all, mars is now ready to power on.  There are just three commands between us and the OK prompt of mars:  We have to "bind" the domain, start it and connect to its console.  Binding is the process where the hypervisor actually puts all the pieces that we've configured together.  If we made a mistake, binding is where we'll be told (starting in version 2.1, a lot of sanity checking has been put into the config commands themselves, but binding will catch everything else).  Once bound, we can start (and of course later stop) the domain, which will trigger the boot process of OBP.  By default, the domain will then try to boot right away.  If we don't want that, we can set "auto-boot?" to false.  Finally, we'll use telnet to connect to the console of our newly created guest.  The output of "ldm list" shows us what port has been assigned to mars.  By default, the console service only listens on the loopback interface, so using telnet is not a large security concern here. root@sun # ldm set-variable auto-boot\?=false mars root@sun # ldm bind mars root@sun # ldm start mars root@sun # ldm list NAME STATE FLAGS CONS VCPU MEMORY UTIL UPTIME primary active -n-cv- UART 8 7680M 0.5% 1d 4h 30m mars active -t---- 5000 8 8G 12% 1s root@sun # telnet localhost 5000 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. ~Connecting to console "mars" in group "mars" .... Press ~? for control options .. {0} ok banner SPARC T3-4, No Keyboard Copyright (c) 1998, 2011, Oracle and/or its affiliates. All rights reserved. OpenBoot 4.33.1, 8192 MB memory available, Serial # 87203131. Ethernet address 0:21:28:24:1b:50, Host ID: 85241b50. {0} ok We're done, mars is ready to install Solaris, preferably using AI, of course ;-)  But before we do that, let's have a little look at the OBP environment to see how our virtual devices show up here: {0} ok printenv auto-boot? auto-boot? = false {0} ok printenv boot-device boot-device = disk net {0} ok devalias root /virtual-devices@100/channel-devices@200/disk@0 net0 /virtual-devices@100/channel-devices@200/network@0 net /virtual-devices@100/channel-devices@200/network@0 disk /virtual-devices@100/channel-devices@200/disk@0 virtual-console /virtual-devices/console@1 name aliases We can see that setting the OBP variable "auto-boot?" to false with the ldm command worked.  Of course, we'd normally set this to "true" to allow Solaris to boot right away once the LDom guest is started.  The setting for "boot-device" is the default "disk net", which means OBP would try to boot off the devices pointed to by the aliases "disk" and "net" in that order, which usually means "disk" once Solaris is installed on the disk image.  The actual devices these aliases point to are shown with the command "devalias".  Here, we have one line for both "disk" and "net".  The device paths speak for themselves.  Note that each of these devices has a second alias: "net0" for the network device and "root" for the disk device.  These are the very same names we've given these devices in the control domain with the commands "ldm add-vnet" and "ldm add-vdisk".  Remember this, as it is very useful once you have several dozen disk devices... To wrap this up, in this part we've created a simple guest domain, complete with CPU, memory, boot disk and network connectivity.  This should be enough to get you going.  I will cover all the more advanced features and a little more theoretical background in several follow-on articles.  For some background reading, I'd recommend the following links: LDoms 2.2 Admin Guide: Setting up Guest Domains Virtual Console Server: vntsd manpage - This includes the control sequences and commands available to control the console session. OpenBoot 4.x command reference - All the things you can do at the ok prompt

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  • Why your Netapp is so slow...

    - by Darius Zanganeh
    Have you ever wondered why your Netapp FAS box is slow and doesn't perform well at large block workloads?  In this blog entry I will give you a little bit of information that will probably help you understand why it’s so slow, why you shouldn't use it for applications that read and write in large blocks like 64k, 128k, 256k ++ etc..  Of course since I work for Oracle at this time, I will show you why the ZS3 storage boxes are excellent choices for these types of workloads. Netapp’s Fundamental Problem The fundamental problem you have running these workloads on Netapp is the backend block size of their WAFL file system.  Every application block on a Netapp FAS ends up in a 4k chunk on a disk. Reference:  Netapp TR-3001 Whitepaper Netapp has proven this lacking large block performance fact in at least two different ways. They have NEVER posted an SPC-2 Benchmark yet they have posted SPC-1 and SPECSFS, both recently. In 2011 they purchased Engenio to try and fill this GAP in their portfolio. Block Size Matters So why does block size matter anyways?  Many applications use large block chunks of data especially in the Big Data movement.  Some examples are SAS Business Analytics, Microsoft SQL, Hadoop HDFS is even 64MB! Now let me boil this down for you.  If an application such MS SQL is writing data in a 64k chunk then before Netapp actually writes it on disk it will have to split it into 16 different 4k writes and 16 different disk IOPS.  When the application later goes to read that 64k chunk the Netapp will have to again do 16 different disk IOPS.  In comparison the ZS3 Storage Appliance can write in variable block sizes ranging from 512b to 1MB.  So if you put the same MSSQL database on a ZS3 you can set the specific LUNs for this database to 64k and then when you do an application read/write it requires only a single disk IO.  That is 16x faster!  But, back to the problem with your Netapp, you will VERY quickly run out of disk IO and hit a wall.  Now all arrays will have some fancy pre fetch algorithm and some nice cache and maybe even flash based cache such as a PAM card in your Netapp but with large block workloads you will usually blow through the cache and still need significant disk IO.  Also because these datasets are usually very large and usually not dedupable they are usually not good candidates for an all flash system.  You can do some simple math in excel and very quickly you will see why it matters.  Here are a couple of READ examples using SAS and MSSQL.  Assume these are the READ IOPS the application needs even after all the fancy cache and algorithms.   Here is an example with 128k blocks.  Notice the numbers of drives on the Netapp! Here is an example with 64k blocks You can easily see that the Oracle ZS3 can do dramatically more work with dramatically less drives.  This doesn't even take into account that the ONTAP system will likely run out of CPU way before you get to these drive numbers so you be buying many more controllers.  So with all that said, lets look at the ZS3 and why you should consider it for any workload your running on Netapp today.  ZS3 World Record Price/Performance in the SPC-2 benchmark ZS3-2 is #1 in Price Performance $12.08ZS3-2 is #3 in Overall Performance 16,212 MBPS Note: The number one overall spot in the world is held by an AFA 33,477 MBPS but at a Price Performance of $29.79.  A customer could purchase 2 x ZS3-2 systems in the benchmark with relatively the same performance and walk away with $600,000 in their pocket.

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  • Reminder: Premier Support for EBS 11i ends November 2010

    - by Steven Chan
    Apps sysadmins are going to have a busy year.  If you're still running your E-Business Suite environment on the 10gR2 database, I hope that you're aware that Premier Support for 10.2 ends in July 2010.  But if you're still on Oracle E-Business Suite Release 11i version 11.5.10, the impending end of Premier Support this year on November 30, 2010 is even more important.  Support windows for Oracle E-Business Suite are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Applications" (PDF)Premier Support runs for five years from a product's first release.  In the case of Oracle E-Business Suite Release 11.5.10, that window was increased to six years in recognition of the challenges that some of you face in justifying major upgrades in today's economy. Here's a graphical summary of the EBS 11.5.10's support stages:First year of Extended Support fees for EBS 11.5.10 waivedRegular readers may recall that fees for the first year of Extended Support for EBS 11.5.10 are waived.  There is nothing that customers need to do to remain fully supported other than keep your support contracts current.  Higher fees for Extended Support will start December 1, 2011 for most platforms.  This is formally documented here:Technical Support Policies > "Oracle's Technical Support Policies" (PDF)

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  • Gain Total Control of Systems running Oracle Linux

    - by Anand Akela
    Oracle Linux is the best Linux for enterprise computing needs and Oracle Enterprise Manager enables enterprises to gain total control over systems running Oracle Linux. Linux Management functionality is available as part of Oracle Enterprise Manager 12c and is available to Oracle Linux Basic and Premier Support customers at no cost. The solution provides an integrated and cost-effective solution for complete Linux systems lifecycle management and delivers comprehensive provisioning, patching, monitoring, and administration capabilities via a single, web-based user interface thus significantly reducing the complexity and cost associated with managing Linux operating system environments. Many enterprises are transforming their IT infrastructure from multiple independent datacenters to an Infrastructure-as-a-Service (IaaS) model, in which shared pools of compute and storage are made available to end-users on a self-service basis. While providing significant improvements when implemented properly, this strategy introduces change and complexity at a time when datacenters are already understaffed and overburdened. To aid in this transformation, IT managers need the proper tools to help them provide the array of IT capabilities required throughout the organization without stretching their staff and budget to the limit. Oracle Enterprise Manager 12c offers  the advanced capabilities to enable IT departments and end-users to take advantage of many benefits and cost savings of IaaS. Oracle Enterprise Manager Ops Center 12c addresses this challenge with a converged approach that integrates systems management across the infrastructure stack, helping organizations to streamline operations, increase productivity, and reduce system downtime.  You can see the Linux management functionality in action by watching the latest integrated Linux management demo . Stay Connected with Oracle Enterprise Manager: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Quick Outline: Navigating Your PL/SQL Packages in Oracle SQL Developer

    - by thatjeffsmith
    If you’re browsing your packages using the Connections panel, you have a nice tree navigator to click around your packages and your variable, procedure, and functions. Click, click, click all day long, click, click, click while I sing this song… But What if you drill into your PL/SQL source from the worksheet and don’t have the Tree expanded? Let’s say you’re working on your script, something like - Hmm, what goes next again? So I need to reacquaint myself with just what my beer package requires, so I’m going to drill into it by doing a DESCRIBE (via SHIFT+F4), and now I have the package open. The package is open but the tree hasn’t auto-expanded. Please don’t tell me I have to do the click-click-click thing in the tree!?! Just Open the Quick Outline Panel Do you see it? Just right click in the procedure editor – select the ‘Quick Outline’ in the context menu, and voila! The navigational power of the tree, without needing to drill down the tree itself. If I want to drill into my procedure declaration, just click on said procedure name in the Quick Outline panel. This works for both package specs and bodies. Technically you can use this for stand alone procedures and functions, but the real power is demonstrated for packages.

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  • ADF updates: mobile virtual developer day & ADF Mobile 1 day Workshop & ADF Architecture TV

    - by JuergenKress
    ADF Mobile Virtual Developer Day Sessions - YouTube ADF Architecture TV – flows WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum WikiTechnorati Tags: adf,ADF Architecture,ADF education,virtual developer day,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • PARTNER WEBCAST (June 4): Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco

    - by Zeynep Koch
    Live Webcast: Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco A webcast for resellers who sell Oracle workloads to customers  Wednesday, June 4, 2014, 8:00 AM PDT /11 AM EDT  Register today Nimble Storage SmartStack™ for Oracle provides pre-validated reference architecture that speed deployments and minimize risk.  IT and Oracle administrators and architects realize the importance of underlying Operating System, Virtualization software, and Storage in maintaining services levels and staying in budget.  In this webinar, you will learn how Nimble Storage SmartStack for Oracle provides a converged infrastructure for Oracle database online transaction processing (OLTP) and online analytical processing (OLAP) environments with Oracle Linux and Oracle VM. SmartStack delivers the performance and reliability needed for deploying Oracle on a single symmetric multiprocessing (SMP) server or if you are running Oracle Real Application Clusters (RAC) on multiple nodes. Nimble Storage SmartStack for Oracle with Cisco can help you provide: Improved Oracle performance Stress-free data protection and DR of your Oracle database Higher availability and uptime Accelerate Oracle development and improve testing All for dramatically less than what you’re paying now Presenters: Doan Nguyen, Senior Principal Product Marketing Director, Oracle Vanessa Scott , Business Development Manager, Cisco Ibrahim “Ibby” Rahmani, Product and Solutions Marketing, Nimble Storage Join this event to learn from our Nimble Storage and Oracle experts on how to optimize your customers' Oracle environments. Register today to learn more!

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  • CISDI Cloud - Industrial Cloud Computing Platform based on Oracle Products

    - by Wenyu Duan
    In today's era, Cloud Computing is becoming integral to the vision and corporate strategy of leading organizations and is often seen as a key business driver to achieve growth and innovation. Headquartered in Chongqing, China, CISDI Engineering Co., Ltd. is a large state-owned engineering company, offering consulting, engineering design, EPC contracting, and equipment integration services to steel producers all over the world. With over 50 years of experience, CISDI offers quality services for every aspect of production for projects in the metal industry and the company has evolved into a leading international engineering service group with 18 subsidiaries providing complete lifecycle for E&C projects. CISDI group delegation led by Mr. Zhaohui Yu, CEO of CISDI Group, Mr. Zhiyou Li, CEO of CISDI Info, Mr. Qing Peng, CTO of CISDI Info and Mr. Xin Xiao, Head of CISDI Info's R&D joined Oracle OpenWorld 2012 and presented a very impressive cloud initiative case in their session titled “E&C Industry Solution in CISDI Cloud - An Industrial Cloud Computing Platform Based on Oracle Products”. CISDI group plans to expand through three phases in the construction of its cloud computing platform: first, it will relocate its existing technologies to Oracle systems, along with establishing private cloud for CISDI; secondly, it will gradually provide mixed cloud services for its subsidiaries and partners; and finally it plans to launch an industrial cloud with a highly mature, secure and scalable environment providing cloud services for customers in the engineering construction and steel industries, among others. “CISDI Cloud” will become the growth engine for the organization to expand its global reach through online services and achieving the strategic objective of being the preferred choice of E&C companies worldwide. The new cloud computing platform is designed to provide access to the shared computing resources pool in a self-service, dynamic, elastic and measurable way. It’s flexible and scalable grid structure can support elastic expansion and sustainable growth, and can bring significant benefits in speed, agility and efficiency. Further, the platform can greatly cut down deployment and maintenance costs. CISDI delegation highlighted these points as the key reasons why the group decided to have a strategic collaboration with Oracle for building this world class industrial cloud - - Oracle’s strategy: Open, Complete and Integrated - Oracle as the only company who can provide engineered system, with complete product chain of hardware and software - Exadata, Exalogic, EM 12c to provide solid foundation for "CISDI Cloud" The cloud blueprint and advanced architecture for industrial cloud computing platform presented in the session shows how Oracle products and technologies together with industrial applications from CISDI can provide end-end portfolio of E&C industry services in cloud. CISDI group was recognized for business leadership and innovative solutions and was presented with Engineering and Construction Industry Excellence Award during Oracle OpenWorld.

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  • Introducing the Oracle Parcel Service&ndash;Example/Reference Application

    - by Jeffrey West
    Over the last few weeks the product management team has been working on a webcast series that is airing in EMEA.  It is a 5-episode series where we talk about different features of WebLogic and show how to build applications that take advantage of these features.  Each session is focused at a different layer of the technology stack, and you can find the schedule below. The application we are building in this series is named the ‘Oracle Parcel Service’.  It is an example application and not a product of Oracle by any stretch of the imagination.  Over the next few weeks we will be finalizing the code and will be releasing it for you to check out.  For updates, request membership to the Oracle Parcel Service project on SampleCode.oracle.com: https://www.samplecode.oracle.com/sf/projects/oracle-parcel-svc/. Here are some of the key features that we are highlighting: JPA 2.0 (new in WebLogic 10.3.4) with EclipseLink Coherence TopLink Grid Level 2 cache for JPA JAX-RS (new in WebLogic 10.3.4) 1.0 for RESTful services Lightweight JQuery Web UI for consuming RESTful services JSF 2.0 (new in WebLogic 10.3.4) utilizing PrimeFaces EJB 3.0 Spring-WS Web Services JAX-WS Web Services Spring MDP’s for Event Driven Architectures Java MDB’s for Event Driven Architectures Partitioned Distributed Topics for Event Driven Architectures   Accessing the Code on SampleCode.Oracle.com You will need to log in using your Oracle.com username and password.  If you have not created an account, you will need to do so.  It’s a simple one-page form and we don’t bother you with too many emails.   Please join the project to be kept up to date on changes to the code and new projects.  Joining the project is not required, but very much appreciated. Once you have signed in you should see an icon for accessing the Source Code via Subversion.  You can also download a zip file containing the code.

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  • Craftsmanship Tour: Day 2 Obtiva

    - by Liam McLennan
    I like Chicago. It is a great city for travellers. From the moment I got off the plane at O’Hare everything was easy. I took the train to ‘the Loop’ and walked around the corner to my hotel, Hotel Blake on Dearborn St. Sadly, the elevated train lines in downtown Chicago remind me of ‘Shall We Dance’. Hotel Blake is excellent (except for the breakfast) and the concierge directed me to a pizza place called Lou Malnati's for Chicago style deep-dish pizza. Lou Malnati’s would be a great place to go with a group of friends. I felt strange dining there by myself, but the food and service were excellent. As usual in the United States the portion was so large that I could not finish it, but oh how I tried. Dave Hoover, who invited me to Obtiva for the day, had asked me to arrive at 9:45am. I was up early and had some time to kill so I stopped at the Willis Tower, since it was on my way to the office. Willis Tower is 1,451 feet (442 m) tall and has an observation deck at the top. Around the observation deck are a set of acrylic boxes, protruding from the side of the building. Brave soles can walk out on the perspex and look between their feet all the way down to the street. It is unnerving. Obtiva is a progressive, craftsmanship-focused software development company in downtown Chicago. Dave even wrote a book, Apprenticeship Patterns, that provides a catalogue of patterns to assist aspiring software craftsmen to achieve their goals. I spent the morning working in Obtiva’s software studio, an open xp-style office that houses Obtiva’s in-house development team. For lunch Dave Hoover, Corey Haines, Cory Foy and I went to a local Greek restaurant (not Dancing Zorbas). Dave, Corey and Cory are three smart and motivated guys and I found their ideas enlightening. It was especially great to chat with Corey Haines since he was the inspiration for my craftsmanship tour in the first place. After lunch I recorded a brief interview with Dave. Unfortunately, the battery in my camera went flat so I missed recording some interesting stuff. Interview with Dave Hoover In the evening Obtiva hosted an rspec hackfest with David Chelimsky and others. This was an excellent opportunity to be around some of the very best ruby programmers. At 10pm I went back to my hotel to get some rest before my train north the next morning.

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  • Oracle is sponsoring LinuxCon Japan 2012

    - by Zeynep Koch
    LinuxCon Japan is the premiere Linux conference in Asia that brings together a unique blend of core developers, administrators, users, community managers and industry experts. It is designed not only to encourage collaboration but to support future interaction between Japan and other Asia Pacific countries and the rest of the global Linux community. The conference includes presentations, tutorials, birds of a feather sessions, keynotes, sponsored mini-summits. LinuxCon Japan will be showcasing Oracle Linux in  following sessions, as well as Technology Showcase booth.  Wednesday, June 6: 2:00 pm - Btrfs Filesystems : Status and New Features, Chris Mason, Oracle, Room 502 Friday, June 8: 3:00 pm - State of Linux Kernel Security Subsystem, James Morris, Oracle, Room 502 5:25 pm - International/Asian Kernel Developer Panel that features Oracle's Chris Mason Register to attend these great sessions.

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  • Database Machine, 11gR2 és a Tivoli Data Protection is együttmuködik

    - by Fekete Zoltán
    Felmerült a kérdés, hogy a Database Machine környezetben végezhetjük-e a mentéseket Tivoli Data Protection for Oracle szoftverrel. A válasz: IGEN. Az IBM Tivoli Data Protection for Oracle V5.5.2 on Linux x86_64 immár bevizsgáltatott az Oracle 11gR2 RAC-cal. Az aktuális support információ itt található: A V5.5.2-re kattintva megtaláljátok a következo adatokat: Oracle Enterprise Linux 5 with any of the following Oracle releases: * 64-bit Oracle Standard or Enterprise Server 10gR2, 11g, or 11gR2 * 64-bit Real Application Clusters (RAC) 10gR2, 11g, or 11gR2 Ez az információ elegendo és remek :), mivel a Database Machine komponensek Oracle Enterprise Linux operációs rendszeren muködnek, 64 bites architektúrában és az Oracle RMAN (Recovery Manager) elemet tudja használni a TDP.

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  • RPi and Java Embedded GPIO: Writing Java code to blink LED

    - by hinkmond
    So, you've followed the previous steps to install Java Embedded on your Raspberry Pi ?, you went to Fry's and picked up some jumper wires, LEDs, and resistors ?, you hooked up the wires, LED, and resistor the the correct pins ?, and now you want to start programming in Java on your RPi? Yes? ???????! OK, then... Here we go. You can use the following source code to blink your first LED on your RPi using Java. In the code you can see that I'm not using any complicated gpio libraries like wiringpi or pi4j, and I'm not doing any low-level pin manipulation like you can in C. And, I'm not using python (hell no!). This is Java programming, so we keep it simple (and more readable) than those other programming languages. See: Write Java code to do this In the Java code, I'm opening up the RPi Debian Wheezy well-defined file handles to control the GPIO ports. First I'm resetting everything using the unexport/export file handles. (On the RPi, if you open the well-defined file handles and write certain ASCII text to them, you can drive your GPIO to perform certain operations. See this GPIO reference). Next, I write a "1" then "0" to the value file handle of the GPIO0 port (see the previous pinout diagram). That makes the LED blink. Then, I loop to infinity. Easy, huh? import java.io.* /* * Java Embedded Raspberry Pi GPIO app */ package jerpigpio; import java.io.FileWriter; /** * * @author hinkmond */ public class JerpiGPIO { static final String GPIO_OUT = "out"; static final String GPIO_ON = "1"; static final String GPIO_OFF = "0"; static final String GPIO_CH00="0"; /** * @param args the command line arguments */ public static void main(String[] args) { FileWriter commandFile; try { /*** Init GPIO port for output ***/ // Open file handles to GPIO port unexport and export controls FileWriter unexportFile = new FileWriter("/sys/class/gpio/unexport"); FileWriter exportFile = new FileWriter("/sys/class/gpio/export"); // Reset the port unexportFile.write(GPIO_CH00); unexportFile.flush(); // Set the port for use exportFile.write(GPIO_CH00); exportFile.flush(); // Open file handle to port input/output control FileWriter directionFile = new FileWriter("/sys/class/gpio/gpio"+GPIO_CH00+"/direction"); // Set port for output directionFile.write(GPIO_OUT); directionFile.flush(); /*--- Send commands to GPIO port ---*/ // Opne file handle to issue commands to GPIO port commandFile = new FileWriter("/sys/class/gpio/gpio"+GPIO_CH00+"/value"); // Loop forever while (true) { // Set GPIO port ON commandFile.write(GPIO_ON); commandFile.flush(); // Wait for a while java.lang.Thread.sleep(200); // Set GPIO port OFF commandFile.write(GPIO_OFF); commandFile.flush(); // Wait for a while java.lang.Thread.sleep(200); } } catch (Exception exception) { exception.printStackTrace(); } } } Hinkmond

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  • Installing a DHCP Service On Win2k8 ( Windows Server 2008 )

    - by Akshay Deep Lamba
    Introduction Dynamic Host Configuration Protocol (DHCP) is a core infrastructure service on any network that provides IP addressing and DNS server information to PC clients and any other device. DHCP is used so that you do not have to statically assign IP addresses to every device on your network and manage the issues that static IP addressing can create. More and more, DHCP is being expanded to fit into new network services like the Windows Health Service and Network Access Protection (NAP). However, before you can use it for more advanced services, you need to first install it and configure the basics. Let’s learn how to do that. Installing Windows Server 2008 DHCP Server Installing Windows Server 2008 DCHP Server is easy. DHCP Server is now a “role” of Windows Server 2008 – not a windows component as it was in the past. To do this, you will need a Windows Server 2008 system already installed and configured with a static IP address. You will need to know your network’s IP address range, the range of IP addresses you will want to hand out to your PC clients, your DNS server IP addresses, and your default gateway. Additionally, you will want to have a plan for all subnets involved, what scopes you will want to define, and what exclusions you will want to create. To start the DHCP installation process, you can click Add Roles from the Initial Configuration Tasks window or from Server Manager à Roles à Add Roles. Figure 1: Adding a new Role in Windows Server 2008 When the Add Roles Wizard comes up, you can click Next on that screen. Next, select that you want to add the DHCP Server Role, and click Next. Figure 2: Selecting the DHCP Server Role If you do not have a static IP address assigned on your server, you will get a warning that you should not install DHCP with a dynamic IP address. At this point, you will begin being prompted for IP network information, scope information, and DNS information. If you only want to install DHCP server with no configured scopes or settings, you can just click Next through these questions and proceed with the installation. On the other hand, you can optionally configure your DHCP Server during this part of the installation. In my case, I chose to take this opportunity to configure some basic IP settings and configure my first DHCP Scope. I was shown my network connection binding and asked to verify it, like this: Figure 3: Network connection binding What the wizard is asking is, “what interface do you want to provide DHCP services on?” I took the default and clicked Next. Next, I entered my Parent Domain, Primary DNS Server, and Alternate DNS Server (as you see below) and clicked Next. Figure 4: Entering domain and DNS information I opted NOT to use WINS on my network and I clicked Next. Then, I was promoted to configure a DHCP scope for the new DHCP Server. I have opted to configure an IP address range of 192.168.1.50-100 to cover the 25+ PC Clients on my local network. To do this, I clicked Add to add a new scope. As you see below, I named the Scope WBC-Local, configured the starting and ending IP addresses of 192.168.1.50-192.168.1.100, subnet mask of 255.255.255.0, default gateway of 192.168.1.1, type of subnet (wired), and activated the scope. Figure 5: Adding a new DHCP Scope Back in the Add Scope screen, I clicked Next to add the new scope (once the DHCP Server is installed). I chose to Disable DHCPv6 stateless mode for this server and clicked Next. Then, I confirmed my DHCP Installation Selections (on the screen below) and clicked Install. Figure 6: Confirm Installation Selections After only a few seconds, the DHCP Server was installed and I saw the window, below: Figure 7: Windows Server 2008 DHCP Server Installation succeeded I clicked Close to close the installer window, then moved on to how to manage my new DHCP Server. How to Manage your new Windows Server 2008 DHCP Server Like the installation, managing Windows Server 2008 DHCP Server is also easy. Back in my Windows Server 2008 Server Manager, under Roles, I clicked on the new DHCP Server entry. Figure 8: DHCP Server management in Server Manager While I cannot manage the DHCP Server scopes and clients from here, what I can do is to manage what events, services, and resources are related to the DHCP Server installation. Thus, this is a good place to go to check the status of the DHCP Server and what events have happened around it. However, to really configure the DHCP Server and see what clients have obtained IP addresses, I need to go to the DHCP Server MMC. To do this, I went to Start à Administrative Tools à DHCP Server, like this: Figure 9: Starting the DHCP Server MMC When expanded out, the MMC offers a lot of features. Here is what it looks like: Figure 10: The Windows Server 2008 DHCP Server MMC The DHCP Server MMC offers IPv4 & IPv6 DHCP Server info including all scopes, pools, leases, reservations, scope options, and server options. If I go into the address pool and the scope options, I can see that the configuration we made when we installed the DHCP Server did, indeed, work. The scope IP address range is there, and so are the DNS Server & default gateway. Figure 11: DHCP Server Address Pool Figure 12: DHCP Server Scope Options So how do we know that this really works if we do not test it? The answer is that we do not. Now, let’s test to make sure it works. How do we test our Windows Server 2008 DHCP Server? To test this, I have a Windows Vista PC Client on the same network segment as the Windows Server 2008 DHCP server. To be safe, I have no other devices on this network segment. I did an IPCONFIG /RELEASE then an IPCONFIG /RENEW and verified that I received an IP address from the new DHCP server, as you can see below: Figure 13: Vista client received IP address from new DHCP Server Also, I went to my Windows 2008 Server and verified that the new Vista client was listed as a client on the DHCP server. This did indeed check out, as you can see below: Figure 14: Win 2008 DHCP Server has the Vista client listed under Address Leases With that, I knew that I had a working configuration and we are done!

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  • TechEd 2012: Office, SharePoint And More Office

    - by Tim Murphy
    I haven’t spent any time looking at Office 365 up to this point.  I met Donovan Follette on the flight down from Chicago.  I also got to spend some time discussing the product offerings with him at the TechExpo and that sealed my decision to attend this session. The main actor of his presentation is the BCS – Business Connectivity Services. He explained that while this feature has existed in on-site SharePoint it is a valuable new addition to Office 365 SharePoint Online.  If you aren’t familiar with the BCS, it allows you to leverage non-SharePoint enterprise data source from SharePoint.  The greatest benefactor is the end users who can leverage the data using a variety of Office products and more.  The one thing I haven’t shaken my skepticism of is the use of SharePoint Designer which Donovan used to create a WCF service.  It is mostly my tendency to try to create solutions that can be managed through the whole application life cycle.  It the past migrating through test environments has been near impossible with anything other than content created by SharePiont Designer. There is a lot of end user power here.  The biggest consideration I think you need to examine when reaching from you enterprise LOB data stores out to an online service and back is that you are going to take a performance hit.  This means that you have to be very aware of how you configure these integrated self serve solutions.  As a rule make sure you are using the right tool for the right situation. I appreciated that he showed both no code and code solutions for the consumer of the LOB data.  I came out of this session much better informed about the possibilities around this product. del.icio.us Tags: Office 365,SharePoint Online,TechEd,TechEd 2012

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  • Troubleshooting Microsoft Message Queuing Issues on Microsoft Lync Server 2010

    - by John Breakwell
    This blog post sounds specific but most of the troubleshooting tips can be applied to other scenarios: Troubleshooting Microsoft Message Queuing Issues on Microsoft Lync Server 2010 Microsoft Message Queuing (MSMQ) plays an important role in the Microsoft Lync Server 2010 Monitoring/Archiving server infrastructure: in a distributed network environment, MSMQ is used to transmit data from agents located on other servers (such as Front End Servers) to Monitoring/Archiving servers. The purpose of this article is to help you discover the root cause of any MSMQ problems that you might encounter, and to provide suggested ways to fix those problems. Microsoft Lync Server is the new name for Microsoft Office Communications Server. It’s good to see a major product make use of MSMQ – there aren’t many in the public eye (Symantec’s Enterprise Vault comes to mind).

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  • Create a Social Community of Trust Along With Your Federal Digital Services Governance

    - by TedMcLaughlan
    The Digital Services Governance Recommendations were recently released, supporting the US Federal Government's Digital Government Strategy Milestone Action #4.2 to establish agency-wide governance structures for developing and delivering digital services. Figure 1 - From: "Digital Services Governance Recommendations" While extremely important from a policy and procedure perspective within an Agency's information management and communications enterprise, these recommendations only very lightly reference perhaps the most important success enabler - the "Trusted Community" required for ultimate usefulness of the services delivered. By "ultimate usefulness", I mean the collection of public, transparent properties around government information and digital services that include social trust and validation, social reach, expert respect, and comparative, standard measures of relative value. In other words, do the digital services meet expectations of the public, social media ecosystem (people AND machines)? A rigid governance framework, controlling by rules, policies and roles the creation and dissemination of digital services may meet the expectations of direct end-users and most stakeholders - including the agency information stewards and security officers. All others who may share comments about the services, write about them, swap or review extracts, repackage, visualize or otherwise repurpose the output for use in entirely unanticipated, social ways - these "stakeholders" will not be governed, but may observe guidance generated by a "Trusted Community". As recognized members of the trusted community, these stakeholders may ultimately define the right scope and detail of governance that all other users might observe, promoting and refining the usefulness of the government product as the social ecosystem expects. So, as part of an agency-centric governance framework, it's advised that a flexible governance model be created for stewarding a "Community of Trust" around the digital services. The first steps follow the approach outlined in the Recommendations: Step 1: Gather a Core Team In addition to the roles and responsibilities described, perhaps a set of characteristics and responsibilities can be developed for the "Trusted Community Steward/Advocate" - i.e. a person or team who (a) are entirely cognizant of and respected within the external social media communities, and (b) are trusted both within the agency and outside as practical, responsible, non-partisan communicators of useful information. The may seem like a standard Agency PR/Outreach team role - but often an agency or stakeholder subject matter expert with a public, active social persona works even better. Step 2: Assess What You Have In addition to existing, agency or stakeholder decision-making bodies and assets, it's important to take a PR/Marketing view of the social ecosystem. How visible are the services across the social channels utilized by current or desired constituents of your agency? What's the online reputation of your agency and perhaps the service(s)? Is Search Engine Optimization (SEO) a facet of external communications/publishing lifecycles? Who are the public champions, instigators, value-adders for the digital services, or perhaps just influential "communicators" (i.e. with no stake in the game)? You're essentially assessing your market and social presence, and identifying the actors (including your own agency employees) in the existing community of trust. Step 3: Determine What You Want The evolving Community of Trust will most readily absorb, support and provide feedback regarding "Core Principles" (Element B of the "six essential elements of a digital services governance structure") shared by your Agency, and obviously play a large, though probably very unstructured part in Element D "Stakeholder Input and Participation". Plan for this, and seek input from the social media community with respect to performance metrics - these should be geared around the outcome and growth of the trusted communities actions. How big and active is this community? What's the influential reach of this community with respect to particular messaging or campaigns generated by the Agency? What's the referral rate TO your digital services, FROM channels owned or operated by members of this community? (this requires governance with respect to content generation inclusive of "markers" or "tags"). At this point, while your Agency proceeds with steps 4 ("Build/Validate the Governance Structure") and 5 ("Share, Review, Upgrade"), the Community of Trust might as well just get going, and start adding value and usefulness to the existing conversations, existing data services - loosely though directionally-stewarded by your trusted advocate(s). Why is this an "Enterprise Architecture" topic? Because it's increasingly apparent that a Public Service "Enterprise" is not wholly contained within Agency facilities, firewalls and job titles - it's also manifested in actual, perceived or representative forms outside the walls, on the social Internet. An Agency's EA model and resulting investments both facilitate and are impacted by the "Social Enterprise". At Oracle, we're very active both within our Enterprise and outside, helping foster social architectures that enable truly useful public services, digital or otherwise.

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