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  • What to do when issue-tracker is down?

    - by Pablo
    It has happened in our team that our issue-tracker is down. Happens about once a week now (yes, wow), and there's not really much we can do to get it back up, since it's hosted by our client in a different timezone. It sometimes takes several hours for it to be operative again. In the meanwhile, we can't really tell which issues we were working on, and in case we do, we cannot update those issues, as in moving them through the workflow, logging used hours, checking the issue's description, leaving comments, and so on. So the question is: how can we, as a team, work in the meanwhile so that when the issue-tracker is up again, we have the least possible hassle updating it with what we've been working?

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  • Production deployment to EC2 with minimal downtime

    - by jensendarren
    I have a simple web application deployed on a large instance with EC2. I now want to deploy the latest code to this server but I want to do this in a way which minimizes downtime and is a smooth as possible for the end user. Here is my plan: Fire up another large instance Install all the software layers on that instance Restore and attach an EBS drive to the instance Deploy our latest production ready code on the new instance Run all tests (including manual testing of the application) (If tests pass) Put a "Site Under Maintenance" notice on the live site. Backup the EBS instance on the live site Detach the EBS instance from the new server and replace with the latest backup Use ec2-associate-address to move the IP address to the new instance Sit back and wait for traffic to start flowing though the new instance Terminate the old instance Does this seem like a good strategy? Are there any tutorials or books that might cover this topic? I have already read Cloud Application Architectures by George Reese, which is an excellent book, but does not cover deployment. Additionally, I know that there are tools that can help with this like RightScale or enStratus which I will use when I start using more than one instance.

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  • SLA Violations - Compensation expectations and vague contracts

    - by llllxllll
    Tagging this as cautionary tale. I took over for an admin a year and a half ago, and reviewed the 3 year contract with our ISP. There were no specific SLA promises in the contract that I found, and have been meaning to review the contract with our rep. Of course, we had an outage this past week that resulted in almost four days of downtime !!!!! This involves eff-ups of epic proportions on our ISP's part and a telco they colocate with. Details can be provided. I am the network / systems / purchasing / and helpdesk at my company...and am willing to fight with the ISP. I also have more management that can get involved, including the name on the contract. First, if there are not concrete guarantees about compensation and downtime, we are screwed right? Two, if we want out of our contract, does anyone have experience going the legal route, and if so, who knows a lawyer? =)

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  • Linux script that indicates time the server was offline?

    - by RD
    Below is data taken from my dedicated server: root@namhost [~]# last root pts/0 XXX Tue May 18 09:46 still logged in root pts/0 XXX Mon May 17 08:51 - 12:18 (03:26) reboot system boot XXX Mon May 17 08:49 (1+00:59) root pts/0 XXX Sun May 16 11:50 - 13:15 (01:25) root@namhost [~]# last | grep "system boot" reboot system boot 2.6.18-164.15.1. Mon May 17 08:49 (1+01:02) reboot system boot 2.6.18-164.el5 Tue May 11 04:20 (7+05:31) reboot system boot 2.6.18-164.el5 Tue May 11 03:53 (7+05:58) reboot system boot 2.6.18-128.el5 Mon Oct 5 22:40 (-3:-50) .... I need a script that I can run on an hourly basis that will: 1. Calculate the total downtime since the first date 2. The overall downtime percentage 3. Store this data in a file at /home/bla/file.txt, in the following format: TotalDowntime=03:02:02 Average=0.01% How do I go about doing this?

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  • App engine downtime

    - by DutrowLLC
    I've noticed that google app engine seems to have a fair amount of downtime where they place the datastore into read-only mode. Frequently this downtime is in the middle of the day. Is this something that is happening only during early development, or is this something that I can expect to be always be occurring? I've developing an application that helps small businesses handle their operations. One thing that it does is take appointments, another is route phone calls. I'd like some suggestions on how to handle times when the datastore is in read-only such as: What if our client is on the phone with the customer and is taking down an appointment and the datastore is in read-only? It would not be acceptable to ask the client to come back later to save, especially if its in the middle of the day. What if there is an incoming call and the application can not store the record or properly route the call due to database writes being unavailable? How are these types of issues normally handled?

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  • How to avoid downtime when resizing virtual machines

    - by Ivan Buttinoni
    Many IaaS provider offer dynamic upgrade/downgrade of RAM and cores. Usually a Linux VM has to be rebooted to apply these changes. Sometimes, things like VMware tools or other guest services are well integrated so the upgrades to resources are immediately available, but the downgrades still need reboot. How can I solve this issue, so that when downgrading resources I do not have to reboot my guests?

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  • Zero downtime uploads / Rollback in IIS

    - by NickatUship
    I'm not sure if this is the right way to ask this question, but here's basically what i'd like to do: 1.) Push a changeset to a site in IIS. 2.) Don't interrupt the users. 3.) Be able to roll back effortlessly. So, there are a few things that I know have to happen: 1.) Out of Proc session - handled 2.) Out of Proc cache - handled So the questions that remain: 1.) How do i keep from interrupting the users? If i just upload the files to bin, the app recycles and takes 10+ seconds to come back online 2.) How do i roll back effortlessly? I was thinking a possible solution would be to have two sites set up in IIS, one public and one private. Uploads go to private and get warmed up. After warmup, the sites are swapped. A rollback only entails swapping to private without an upload. This seems sound in theory, but Im not sure of the mechanics. Any ideas?

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  • Amazon EC2 Elastic Load Balancing - strategy for zero downtime server restart

    - by Yoga
    I have 5 web servers (Apache/mod_perl) behind Amazon EC2 Elastic Load Balancing, when I deploy codes to the web servers, I am doing this.. For each machine, shutdown the Apache Update the code Start over the server and proceed to the next server I think when my server is shutdown, ELB will not distribute request to my server, but how about the request still serving? I think a better approach is Stop accepting new request from ELB Sleep for sometimes, shutdown web server only if all requests are responded Update the codes Start the server again But how to perform (1) and (2) from my local sever? Do I need to use AWS API? or other easy way to do it? Thanks.

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  • Combat server downtime by duplicating server and re-routing when main server is down

    - by Wasim
    I have a CentOS server which at times either crashes or gets attacked with DDOS. At the moment I have an off site backup which is filled up with 1.7TB of data. I'm currently paying as much for the backup as I am for the server and I was looking for advice from experienced people as to what option is best to proceed from here. Would it be a viable solution to ditch the offsite backup, and instead purchase an additional server which is an exact duplication of the first server. So if the first server is down, users are re-routed to the second server without noticing the first server is even down. This would create an automatic backup of the first server (albeit not offsite) and relinquish the need for the expensive offsite backup. Is the above solution a true solution to pricey backup or is offsite backup absolutely necessary? How would I go about doing this (obviously it's pretty complex so just links to some reading material or the terminology of the procedure would be great)? Appreciate the help and advice.

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  • Zero Downtime with Hibernate

    - by Stephan Schmidt
    What changes to a database (MySQL in this case) does Hibernate survive (data, schema, ...)? I ask this because of zero downtime with Hibernate. Change database, split app servers into two clusters, redeploy the application on one of the clusters and switch application. Thanks Stephan

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  • Hot deploy on Heroku with no downtime

    - by zetarun
    A bad side of pushing to Heroku is that I must push the code (and the server restarts automatically) before running my db migrations. This can obviously cause some 500 errors on users navigating the website having the new code without the new tables/attributes: the solution proposed by Heroku is to use the maintenance mode, but I want a way with no downside letting my webapp running everytime! Is there a way? For example with Capistrano: I prepare the code to deploy in a new dir I run (backward) migrations and the old code continue to work perfectly I swith mongrel instance to the new dir and restart the server ...and I have no downtime!

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  • how to minimize application downtime when updating database and application ORM

    - by yamspog
    We currently run an ecommerce solution for a leisure and travel company. Everytime we have a release, we must bring the ecommerce site down as we update database schema and the data access code. We are using a custom built ORM where each data entity is responsible for their own CRUD operations. This is accomplished by dynamically generating the SQL based on attributes in the data entity. For example, the data entity for an address would be... [tableName="address"] public class address : dataEntity { [column="address1"] public string address1; [column="city"] public string city; } So, if we add a new column to the database, we must update the schema of the database and also update the data entity. As you can expect, the business people are not too happy about this outage as it puts a crimp in their cash-flow. The operations people are not happy as they have to deal with a high-pressure time when database and applications are upgraded. The programmers are upset as they are constantly getting in trouble for the legacy system that they inherited. Do any of you smart people out there have some suggestions?

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  • Domain transfer from Yahoo to Godaddy. Google apps downtime

    - by Kedar
    I am moving my domain from Yahoo to Godaddy (cause yahoo charges ridiculously hugh amounts than others). My problem is I use this domain for Google apps and one of those is my custom email. So here are a few questions that I have - 1) Godaddy told me there is going to be a 48 hours of downtime. Is there anything that I can do to minimize the downtime? 2) Will I lose all the email that I get during this downtime? or they be stored in the cloud and bulk emailed me once my domain is up with Godaddy? If they are lost is there any workaround to forward them to my gmail during the downtime (i know sounds stupid, but I have to ask). Any help is much appreciated. Thanks in advance.

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  • debian mysql server always down

    - by lokheart
    I am hosting a mysql server in a debian 6.0.4 server hosted in linode, the new data is frequently written into the mysql server using R, about 30-40 "write" per minute, about 7 hours a day, 5 days a week. Recently I found that the mysql server seem to down frequently, always give me error that mysql server cannot be connected through socket. I wonder if this is caused by my high demand to my mysql server, and if this can be solved. I am definitely a newbie in manage server. Please let me know if I need to provide additional information for this question in order to get it solved. Thanks.

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  • MongoDB -what's the safest and most efficient way to change from Master-Slave to ReplicaSet?

    - by SecondThought
    I now have two mongo servers with a Master-Slave configuration (all read-writes are done with the Master, the Slave is just a cold backup) serving a pretty demanding web app. I want to switch to ReplicaSet of 3 servers - I have these 3 already configured and working (still not connected to the web app). Just wondering what's the most efficient way (shortest down-time required, and lossless transfer of all data) to transfer all the data from the master/slave to the RS.

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  • How to make a server check it's own availability on the web?

    - by Javawag
    Hi all, Just a quick question – my server is running at my house serving www pages at www.javawag.com. The problem is that my home internet connection keeps dropping randomly - for about 10 mins at a time. This is only an intermittent problem and will go away soon I hope. However, my server doesn't recover properly - when the connection comes back, I can still access it at 192.168.0.8 (locally) without any issue, but at www.javawag.com there's no reply! (Just an aside - my home internet connection is dynamic ISP, the domain www.javawag.com points to javawag.dyndns.org which in turn points to my IP, updated every minute by ddclient on the server) Is there some way for the server to check if it's accessible from the outside world periodically, and if not restart Apache/reboot? Oh, and if I reboot the problem fixes itself also! Javawag

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  • One google IP address is failing. Is there a way to force a switch to different one?

    - by vaccano
    The google ip address 74.125.53.100 is failing. I know no one would believe this so I did an online ping: As this image shows one of the IP addresses for Google is failing. But there are others. If I type them in then I can get to Google just fine. But when I try to search, Google reverts back to the broken IP. Is there any way for me to say "I want to do a search with one of the working IP addresses"?

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  • My ubuntu server is losing connectivity, require assistance troubleshooting

    - by Coderama
    I have two server monitoring tools that check the uptime of my Ubuntu 10.04.1 LTS server. Over the last month both of these tools have reported the following outages: Jan - 15mins: self recovery Jan - 5 mins: self recovery Feb - 15mins: I managed to be online when this happened and logged into my control panel to find that my server was shutdown. I manually restarted it only because I was online. I wonder if it would have restarted? I have contacted my VPS provider (webbynode) who could not see any any problems with their VPS infrastructure for the February outage. I have also checked the following log files to see if there are any anomalies that could be the cause of the outages; I am unable to see anything related to the server shutdown (Feb) in these logs: /var/log/auth.log /var/log/apache2/error.log /var/log/syslog /var/log/kern.log /var/log/boot /var/log/messages Could anyone suggest any other things I should look out for, such as additional system logs? I just added bootlogging through /etc/default/bootlogd

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  • How to make a server check it's own availability on the web?

    - by Javawag
    Hi all, Just a quick question – my server is running at my house serving www pages at www.javawag.com. The problem is that my home internet connection keeps dropping randomly - for about 10 mins at a time. This is only an intermittent problem and will go away soon I hope. However, my server doesn't recover properly - when the connection comes back, I can still access it at 192.168.0.8 (locally) without any issue, but at www.javawag.com there's no reply! (Just an aside - my home internet connection is dynamic ISP, the domain www.javawag.com points to javawag.dyndns.org which in turn points to my IP, updated every minute by ddclient on the server) Is there some way for the server to check if it's accessible from the outside world periodically, and if not restart Apache/reboot? Oh, and if I reboot the problem fixes itself also! Javawag

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  • LAMP server has gone down a few times. Ideas for server optimization?

    - by MattB
    Hi all, Our production web server has gone down a few times over the course of the last half year. In the end, we've needed to contact the web host and have them restart as I'm unable to even SSH in. This appears to only affect the web server and not the MySQL database server which is separate. When it affects the web server, all hosted websites time out. I'd like to examine web server optimization/corrections to get to the root of this issue. Any recommendations on how to proceed with that? I'm sure log files would play a role. I'm able to find my way around a Linux-based server and make needed changes, but would be interested in any tips I may not have thought of yet. It may be best for us to speak with an outside consultant as another option. Thanks.

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  • Have a server, need to figure out a method of backup

    - by PolishHurricane
    My company has an older Dell 2650 server running ArchLinux x64: http://www.dell.com/downloads/global/products/pedge/en/2650_specs.pdf (2 x 2.4GHz Intel Xeon w/around 3287 RAM according to "free -m") We use it to host our internal company site and to post some information from our orders to and we'd like the ability to keep it up as much as possible. What we require: - It needs to always be functional from 8am to 4pm for our data entry person to use it and others to do other things required on it. - If it goes down, we need a quick way to get the machine running again. - If it goes down, we would like to have the data backed up. Some of the major problems include: - The servers old and it may have memory issues - We don't know when one of the hard drives could fail - Our power goes out here once in a while We have a battery backup, but that's pretty much it and it's not for long term. If the server does go down, we have another system in place to store order information that comes in while it's down and repost it when it's back, but we need it up during the day. So we're wondering, what should we get for options? These are the things we thought of, sort of: Setup RAID 1, but that would involve wiping everything right? If we do that, how would we transfer the data over without messing up the server? We could buy an extra server or 2 off eBay for $100, the same model, is that practical or should we get something else? Should we buy a PC or another better server and host off that because it is if anything easier to exchange parts? Should we keep extra parts handy incase it implodes? Should we buy/use backup software? We hear drobo's are cool, but suck. Perhaps there is a software solution to this problem that backs up to another machine or gets us up and running again quickly. Also, if we are to purchase hardware, what is decent? Does anybody know of one for ArchLinux/Linux? We both know a ton about computers but we're kind of unsure what step to take with this, especially with this type of server. Thanks

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  • How do I optimize a high traffic Wordpress website?

    - by mha
    Hello, I am running a wordpress based site which is now hosted on (mt) under DV-Extreme package 2GB+256MB addon RAM. It a muti author site where people are engaged in writing posts, comments, updating status etc. According to Google Analytics this month traffic Visitor = 45,764 Pageview = 1,051,186 Visit = 141,447 I have cdn my site, compress the css, used w3 Total cache plugin to optimize my site. Since last month I am getting several down notice from Pingdom. Right now I am facing more down alert than before. And have to restart my site several time to up again. Is my hosting resource is not enough? Do I need more resource? or what could be the solution? Helpful suggestion will be appreciated. Thanks.

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  • Web hosting announced downtime and how it affects FORWARD domain names?

    - by maple_shaft
    Our web hosting provider that holds our FORWARD domain names announced that at some point in the next couple weeks they will be migrating servers and that this will cause a 5-10 minute downtime at some point in that week during what happens to be our core business hours. They cite for technical reasons it is impossible to give an exact date or time when this downtime will occur. My questions are: If my domains are set to FORWARD to a static IP on servers not hosted by the web hosting provider in question then will this affect the DNS servers correctly routing to my website? Are their legitimate technical reasons for such a wide window of time, or could this just be a blanket statement to cover laziness in not being more organized with their server migrations? Are such downtimes normal for web hosting providers, or should I start to consider other providers?

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