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• Client can't reach my production webserver. It's their ISP's fault, but now what?

  - by MikeN

  I have a customer in Michigan who can't access my production SaaS webserver that is hosted on Slicehost. All other companies across the US/Canada/Europe have no problem reaching the site. This problem is occuring intermittantly, and Slicehost customer service says it's a problem with the client's ISP. I got the IP address of my client, and ping'ing that IP address from my PROD server fails, but ping'ing the IP address from my dev box or our seperate blog server (also hosted on slicehost) works. How do I debug a problem like this? I asked the client to reach out to their local ISP and ask about this problem. A traceroute shows that the packets are getting stopped on a Comcast Michigan node which is the client's ISP. Is there anything I can do additionally to fix this problem for my client?

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• How do I get around restrictive email policies by ISP?

  - by Peter Turner

  Apparently we've been restricted (though packet filtering) to some arbitrarily small and untenable number of emails a day by some bankrupt ISP (and they say that's how it's always been chortle). We've been using our own mail server for the last 15 years, and only recently they've been giving us guff. Is there a way for a legitimate business to email their clients, who really want to receive these emails, by bypassing the ISP? The way we've been doing it is by breaking up into 20 or 30 emails, but that gets complicated and requires a lot of manual labor by the receptionist, and unless she's really careful we wind up emailing lots of people twice. So what are my options (Hosted Email, Lithuanian Proxy Server, Different ISP, not writing awful PHP that sends out zillions of emails and gets us blacklisted)?

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• a couple of questions about proxy server,vpn & how they works

  - by Q8Y

  I have a couple of questions that are related to security. Correct me if i'm wrong :) If I want to request something (ex: visiting www.google.com): my computer will request that then it will to the ISP then to my ISP proxy server that will take the request and act as a middle man in this situation ask for the site (www.google.com) and retrieve it then the proxy will send it back to me. I know that its being done like that. So, my question is that, in this situation my ISP knows everything and what I did request, and the proxy server is set by default (when I ask for an internet subscription). So, if I use here another proxy (lets assume that is a highly anonymous and my ISP can't detect my IP address from it), would I visit my ISP and then from my ISP it will redirect me to the new proxy server that I provide? Will it know that there is someone using another proxy? Or will it go to another network rather than my ISP? Because I didn't get the view clearly. This question is related to the first one. When I use a VPN, I know that VPN provides for me a tunneling, encryption and much more features that a proxy can't. So my data is travelling securely and my ISP can't know what I'm doing. But my questions are: From where is the tunneling started? Does it start after I visit the ISP network (since they are the one that are responsible for forwarding my data and requests)? If so, then not all my connection is tunneled in this way, there is a part that is not being tunneled. Since, every time I need to do anything I have to go to my ISP and ask to do that. Correct me if I misunderstand this. I know that VPN can let my computer be virtually in another place and access its resources (ex: be like in my office while I'm in my home. This is done via VPN). If I use a VPN service provider so that I can access the internet securely and without being monitored by my ISP. In this case, where is my encrypted data saved? Is it saved in my ISP or in the VPN service provider? If I use a VPN, does anyone on the internet know what I'm doing or who I am? Even the VPN service provider? Can they know me? I think they should know the person that is asking for this VPN service, am I right?

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• configure Reverse DNS for VPS with amazon route 53, ISP or Amazon Route 53 issue?

  - by Oscar Cabrero

  i have a VPS hosted with myhosting.com, the domain is hosted in godaddy and the DNS records are managed in AMAZON route 53. i was told by myhosting support that i should create a PTR record on my DNS but i have read that in order to reverse DNS for an IP this record should be created in the ISP records wich sounds have sense. because if i want to get the domain name via an IP the request will never be forwarded to AMAZON instead it will ask the ISP for it am i rigth or MyHosting support is correct and i should setup PTR record on Amazon which i already did THANKS Oscar

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• How ISP or dns server find the nameserevr [on hold]

  - by IT researcher

  I saw some articles about how DNS propagation happens.I know that ISP or DNS server(such as google public dns) cache the ip address of website which it uses to convert domain name to ip address. But my doubt is from where these ISP or dns serevr know which nameserver to go for particular domain name. for example a domain.com has two name servers ns1.domain.com and ns2.domain.com. But how the ISP server or dns server know that it uses these name server and i have to send request to this name server.So where does this record mainatined?

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• How do I unblock VPN that is blocked by the ISP?

  - by Mohammad

  My ISP has blocked VPN access to the Internet that is a mere cruelty and disjustice. How do I get rid of this VPN block in Windows XP and Internet?

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• how do i unblock vpn that is blocked by ISP?

  - by Mohammad

  my isp has blocked vpn access to the internet that is a mere cruelty and disjustice,how do i get rid of this vpn block in windows xp and internet?

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• Is there a simple way to detect ISP port blocking?

  - by Will M

  Is there a way to tell the difference between my ISP blocking traffic on certain ports and my NAT router/firewall blocking that traffic? The sites “Shields Up” and “Can you see me” show my ports closed or not accessible, but I assume that is primarily due to the NAT router. (Obviously, I could just remove the router, connect directly and use those sites, but is there a simple way to test without doing that?)

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• How do I unblock VPM that is blocked by the ISP?

  - by Mohammad

  My ISP has blocked VPN access to the Internet that is a mere cruelty and disjustice. How do I get rid of this VPM block in Windows XP and Internet?

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• how to check if your isp does video throttling?

  - by bbaja42

  I've recently changed isp; and noticed that I no longer can watch video sites like youtube in real time; I need to wait for buffering first. In both ISPs, my speed was same 5 megabits per second. I've checked normal download of files, and torrents, and they all work fine. Also, checked other video sites, same problem. Used other pc, same problem

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• How is my ISP DNS hijacking AFTER all these precautions?

  - by user973917

  In IE9 when I search for anything my ISP hijacks google search and I get this result. To add complication to this I've already changed the default DNS servers (OpenDNS) months ago. This only happens in IE9; even after machine reboots and cache flushing. I even have my router (dd-wrt) intercepting all requests for DNS and I am still getting this result. I have all extensions disabled and there are no toolbars. This is IE9 from M$. This is not malware; it happens all machines with IE installed (even IE7/8).

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• Hosting a web site at home: ISP Blocking port 80?

  - by tombull89

  Hello, I presume this is a better place to put this rather than server fault. I'm interested in setting up a small site to host at home as a "proof of concept" exercise, i.e. to prrove that I know how to do it. I've got a (virtual) server 2003 machine with a site on it, all configured with port forwarding through to 80 on my server. I have a Belkin F5D7634 which I have put my DYNDNS details in but when I try to go to my DYNDNS address it comes up with the page cannot be displayed. My ISP is Carphone Warehouse/AOL and I've been unable to find any information if they block port 80. If they do, can anybody reccomend a home provider that does not block port 80? Regards, Tom.

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• How can I tell if my ISP is redirecting my DNS queries?

  - by Nack

  I've attempted to use some DNS services like OpenDNS, and no matter what I do the DNS queries don't return the expected results. Watching the packet traffic on my firewall, I can see the queries go out to the intended DNS server address and responses coming back, but the results are not as expected, for example, the OpenDNS test page always fails even though the requests appear to be going to their servers. I suspect my ISP is intercepting DNS queries and sending them to their own servers. Is there a way to verify this? Is there something else I might be missing? I'm using 3G wireless service from Sprint.

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• How do I block my ISP from framing websites?

  - by PJB

  I've noticed recently, as of today, that all the websites I visit (except for a specific few sites such as Google) are all put into a frame. I'm not sure what the reason for this is, there are no ads displayed and everything appears normal. The only reason I found out is because the headers weren't loading correctly and none of the page titles showed up properly - I quickly checked the source code and saw that instead of the source of the page I was expecting to see, there was a single line with a frame. I first thought maybe somekind of trojan, but after going through various checks I've determined it's my ISP and/or somekind of Internet Registry (I traced the IP shown in the source code) What can be done to prevent this frame, short of using a VPN? I feel like I am being spied on. PS: I'm located in South Korea.

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• What networking hardware do I need in this situation (Fairpoint [ISP] "E-DIA" connection)?

  - by Tegeril

  Right away you'd probably want to say, "Well just ask Fairpoint." I've done that, a number of times in as many different ways I can phrase it and just keep hitting a brick wall where they will not commit to giving any useful information and instead recommend contracting an outside firm and spending a pile of money. Anyway... I'm trying to help a family member out with an office connection that is being setup. I've managed to scrape tiny details here and there from our discussions with the ISP (Fairpoint in Maine) about what is going to be done and what is going to be needed. This is the connection that is being setup: http://www.fairpoint.com/enterprise/vantagepoint/e-dia/index.jsp Information I have been given: Via this connection I can get IPs across different C blocks if that were necessary (it is not) Fairpoint is bringing hardware with them that they claim simply does the conversion from whatever line is coming in the building to ethernet, they have referred to this as the "Fairpoint Netvanta" which I know suggests a line of products that I have looked up, but some (most? all?) of those seems to handle all the routing that I saw. Fairpoint says that I need to bring my own router to sit behind their device. They have literally declined to even suggest products that have worked for other clients in the past and fall back on "any business router works, not a home router." That alone makes my head spin. Detail and clarity hit a brick wall from there. At one moment I got them to cough up that the router I provide needs to be able to do VPN tunneling but they typically fall back to "not a home router" and I was even given "just a business router, Cisco or something, it'll be $500-$1000". Now I know that VPN tunneling routers exist well below that price point and since this connection is going to one machine, possibly two only via ethernet, my desire to purchase networking hardware that over-delivers what I need is not very high. They are literally setting all this up, have provided no configuration details for after they finish, and expect me to just plunk a $500+ router behind it and cross my fingers or contract out to a third party company. If there were other options available for the location, I would have dropped them in a second, but there aren't. The device that is connected requires a static IP and I'm honestly a bit hazy on the necessity of an additional router behind their device and generally a bit over my head. I presume that the router needs to be able to serve external static IPs to its clients, but I really don't know what is going to show up when they come to do the install. This was originally going to be run via an ADSL bridge modem with a range of static IPs (which is easy and is currently setup properly) but the location is too far from the telco to get speeds that we really want for upload and this is also a connection that needs high availability. Any suggestions would be greatly appreciated (I see a number of options in the Cisco Small Business line and other competitors that aren't going to break the bank…), especially if you've worked with Fairpoint before! Thanks for reading my wall of text.

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• Error running java -jar command

  - by dmantamp

  Hi all, I created a jar file using the following ANT script <manifestclasspath property="jar.classpath" jarfile="${bin.dir}/${jar.app.name}" maxparentlevels="0"> <classpath refid="main.class.path" /> </manifestclasspath> <target name="jar"> <mkdir dir="${build.dir}/lib/isp"/> <mkdir dir="${build.dir}/lib/jasper"/> <copy todir="${build.dir}/lib/jasper"> <fileset dir="${lib.jasper.dir}"> <include name="**/*.jar" /> </fileset> </copy> <copy todir="${build.dir}/lib/isp"> <fileset dir="${lib.isp.dir}"> <include name="**/*.jar" /> </fileset> </copy> <jar jarfile="${bin.dir}/${jar.app.name}" index="true" basedir="${classes.dir}" excludes="lib/mytest.jar " > <manifest> <attribute name="Main-Class" value="${main.class}" /> <attribute name="Class-Path" value="${jar.classpath}" /> </manifest> </jar> </target> The resulting jar file has the following MANIFEST.MF entry. Main-Class: dm.jb.Main Class-Path: lib/isp/OfficeLnFs_2.2.jar lib/isp/RXTXcomm.jar lib/isp/ba rbecue-1.0.6d.jar lib/isp/commons-logging-1.1.jar lib/isp/forms-1.0.5 .jar lib/isp/gnujaxp.jar lib/isp/helpUI.jar lib/isp/inspInstaller.jar lib/isp/itext-2.0.1.jar lib/isp/itext-2.0.2.jar lib/isp/jcalendar-1. 3.2.jar lib/isp/jcl.jar lib/isp/jcommon-1.0.10.jar lib/isp/jcommon-1. 0.9.jar lib/isp/jdnc-0_7-all.jar lib/isp/jdnc-runner.jar lib/isp/jdom .jar lib/isp/jfreechart-1.0.6.jar lib/isp/jlfgr-1_0.jar lib/isp/junit .jar lib/isp/log4j-1.2.9.jar lib/isp/looks-1.3.2.jar lib/isp/msbase.j ar lib/isp/mssqlserver.jar lib/isp/msutil.jar lib/isp/mysql-connector When I try to run the command java -jar mytest.jar, it fails and throws error saying dm.jb.Main not found. But I could run the class by specifying the classpath java -classpath dm.jb.Main Please help me DM

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• Routing multiple static IPs from ISP at the cable modem?

  - by Jakobud

  I'm taking over IT responsibilities for a previous IT guy. We have a 50mb cable modem connection from Comcast along with 5 static IP addresses: XXX.XXX.XXX.180 XXX.XXX.XXX.181 XXX.XXX.XXX.182 XXX.XXX.XXX.183 XXX.XXX.XXX.184 We are in the process of replacing our firewall machine. Currently the firewall box is the only thing connected to the cable modem. However the cable modem has multiple ethernet ports on it, similarly to a router. I have assembled a new firewall machine and its time to start testing and configuring it. So that means that I also need it plugged into the cable modem (remember it has multiple ethernet ports on it). So now with multiple computer plugged into the cable modem, how does the cable modem know where to route the traffic? If some request on the internet is made to XXX.XXX.XXX.181, which goes to our cable modem, how does the cable modem know which connected computer that traffic is supposed to be sent? Looking at the web interface for the cable modem, there doesn't seem to be anything special setup on it with regards to routing or NATing IP addresses. Is that because when there is only one computer connected to the modem, all traffic is sent to it by default? Now that I am going to (temporarily) have multiple computers plugged into the cable modem, do I need to specify routing or NAT rules on the modem itself? I am going to speak to Comcast about this next, but I figured I'd ask here first just so I can get a better grasp on how this type of thing generally plays out.

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• What is the best Web interface to bind9 for a small ISP?

  - by Gabble

  I am looking for a Web interface to bind9, to edit zones, add records, etc, with user access privileges (not Webmin please!) but free and possibly open-source. I have googled a lot, but I only found stalled projects, or very old ones, not updated after 2002 or so. It would be great a nice Web2.0 UI, but at this point it's not crucial. Thanks a lot! Gabble

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• Why we can change our IP address?

  - by iamstupid

  I across some websites that offer change of our IP addresses. It says, we can surf net anonymously, including changing our IP address and location. Most of the softwares are not free, so I have not try it out yet. But my question is, so, IP addresses will no longer be unique or valid for identify which computer were sending/request the information? I though only the ISP can determine our IP, so we can change our IP from some commercial softwares huh? Case: If I change my IP address, I go to a website which is supposed to be banned by my country, will the ISP let me pass the check and I will be able to browse the website which should be blocked? another question: From what I know, if we want to go to certain website, here is the flow: My Computer = ISP = Website = ISP = My computer I am not sure, if its the correct flow, but I am sure that, whichever website I want to visit, I need to go through my ISP, isnt it?. So if we change out IP, our ISP will record our new IP or the original(assigned-by-ISP) IP? Sorry for my bad English.

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• W006.15 isp or T-mobile Network Error.

  - by Mike Koerner

  I just bought a new T-Mobile G2.  I wanted to turn on Wifi calling but kept receiving "W006.15 isp or T-mobile Network Error" and asking me to register.  After doing some research I looked at my cable modem/router logs and config.  There were fragmented packets originating from the phone and the incoming fragmented packets were blocked.  I disabled the "Block fragmented packets" setting and the phone was able to connect for Wifi calling

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• Who Provides Internet Service for My Internet Service Provider?

  - by Jason Fitzpatrick

  You pay your Internet Service Provider (ISP) for internet access, and they turn on the sweet, sweet, fire hose of data for you. But who provides the flow for your ISP? Read on to learn the ins and outs of global data delivery. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-drive grouping of Q&A web sites. HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? Java is Insecure and Awful, It’s Time to Disable It, and Here’s How

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• Changed isp, Ubuntu 13.04 won't connect to the internet

  - by Lori

  I recently moved and changed internet service providers. my ubuntu 13.04 machine is unable to connect to the internet. I need help with the networking settings. The previous isp was Verizon dsl, current a cable company. Both connect via ethernet cable. The cable and router work on a windows machine, but not my ubuntu machine. The cable company doesn't support ubuntu or any linux operating systems. The computer seems to recognize the connection. When I unplug and plug in the cable I get a little window that says disconnected, connected. However, I can't connect to the internet in either Firefox or the Ubuntu software installer (tried this to see if it was a firefox issue, it wasn't). I tried shutting down and restarting, plugging and unplugging cables, etc.

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• File download speed issue over a dedicated fibre link

  - by nixnotwin

  My ISP has installed a fibre based dedicated internet connection at the place where I work. In the beginning the connection terminated at one of the ISP's core routers. It resulted in a strange issue. Eventhough the assigned speed was 5mbps, when tests were done by downloading large files over http and ftp from multiple locations, the speed never went above 2mbps. But bittorrent downloads reached 5mbps. Even file download from the ISP servers were fine. So, at the ISP our link was attached directly to their edge router. After this file downloads from high bandwidth servers, like Google and MS, reached the 5 mbps limit. Sometimes the speed would fall down below 2 mbps and suddenly it will go up to the 5 mbps limit ( it keeps on happening during any single file download). But other downloads like ubuntu apt repositories still struggle to go above 2 mbps. The engineers at the ISP have not been able to sort out the issue. After they moved us to their edge router instead of giving us 8 public ip's, they just gave 4 ip's. When we enquired about it, they told us that giving more ip's would result in arp overload at their edge router. But somehow I was able to convince them to give us the 8 ip's which we wanted. But the file download issue has remained. What might be the reason for files from different location getting downloaded with different speeds, that too with heavy fluctuation in speeds? I have downloaded files from same url's from a connection belonging to another smaller ISP, and the speeds were fine and reached full 5 mbps limit.

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• ISP issue browsing "sonos.com" - need to diagnose and prove [closed]

  - by john

  I am unable to browse to a website "sonos.com" with my ISP (virgin). I have ruled out browsers, PCs, macs, routers, wifi, etc. Other ISPs (even other virgin connections in different areas!) supply this site no problem. I am 99% convinced there is a DNS issue lurking here. There is something fishy about the DNS for the site : What I notice is that online DNS sites tell me the right IP address for "sonos.com", but not for "www.sonos.com". Anyway when I type "sonos.com" the browser (any/all of the 4 I tried) fail to display the page. Firefox gives a "connection was reset" error. If I browse to sonos.com using the IP address it works OK. Browsing to www.sonos.com or sonos.com works fine with other ISPs of course. Questions: 1 Does anyone have any idea what might be going on here? 2 Any suggestions as to tools/monitors to help investigate/prove what is going on I can then take this up with virgin and/or sonos. Thanks

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• 5.5.0 smtp;554 transaction failed spam message not queued

  - by Miguel

  Some users are trying to send email to certain domains using Exchange Server 2003, but the message is always is rejected and the following message is shown: 5.5.0 smtp;554 Transaction Failed Spam Message not queued The IP is not in a black list (checked using http://whatismyipaddress.com/blacklist-check and is clean - not listed). The emails were checked using using smtpdiag ("a troubleshooting tool designed to work directly on a Windows server with IIS/SMTP service enabled or with Exchange Server installed") and the connection using port 25 is ok. Also, an nslookup with set type=ptr shows (names and IP changed, "" means I typed something): C:\Documents and Settings\administrator>nslookup Default Server: publicdns.isp.net Address: 10.10.10.10 > server publicdns.isp.net Default Server: publicdns.isp.net Address: 10.10.10.10 > set type=ptr >mydomain.com Server: publicdns.isp.net Address: 10.10.10.10 mydomain.com primary name server = publicdns.isp.net responsible mail addr = root.isp.net serial = 2011061301 refresh = 10800 (3 hours) retry = 3600 (1 hour) expire = 604800 (7 days) default TTL = 86400 (1 day) > 20.21.22.23 Server: publicdns.isp.net Address: 10.10.10.10 23.22.21.20.in-addr.arpa name = mail.mydomain.com 20.21.in-addr.arpa nameserver = publicdns.isp.net 20.21.in-addr.arpa nameserver = publicdns2.isp.net publicdns2.isp.net internet address = 10.10.10.11 publicdns.isp.net internet address = 10.10.10.10 Server: publicdns.isp.net Address: 10.10.10.10 23.22.21.20.in-addr.arpa name = mail.mydomain.com 20.21.in-addr.arpa nameserver = publicdns.isp.net 20.21.in-addr.arpa nameserver = publicdns2.isp.net publicdns2.isp.net internet address = 10.10.10.11 publicdns.isp.net internet address = 10.10.10.10 > set type=mx > mydomain.com Server: publicdns.isp.net Address: 10.10.10.10 mydomain.com MX preference = 10, mail exchanger = mail.mydomain.com mydomain.com nameserver = publicdns.isp.net mydomain.com nameserver = publicdns2.isp.net mail.mydomain.com internet address = 20.21.22.23 publicdns2.isp.net internet address = 10.10.10.11 publicdns.isp.net internet address = 10.10.10.10 > set type=a > mydomain.com Server: publicdns.isp.net Address: 10.10.10.10 Nombre: mydomain.com Address: 20.21.22.23 When I test the spf record with http://www.mxtoolbox.com it shows: TXT mydomain.com 24 hrs v=spf1 a mx ptr ip4:20.21.22.23 mx:mail.mydomain.com -all Any clues of what's happening here?

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