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  • Oracle Sales Cloud Demo environments for partners

    - by Richard Lefebvre
    We are happy to inform our EMEA based CRM & CX partners that a new process for partners to get an access to the Oracle Sales Cloud (Fusion CRM SaaS) demo environment is in place.  If you are interested to take benefit of it, please send a short eMail to richard[email protected].  This offer - subject to final approval - is limited to EMEA based partners who have certified at least one sales and one presales on Oracle Sales Cloud.

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  • Oracle CX Cloud promotions extended twice (products and duration)!

    - by Richard Lefebvre
    The Oracle Cloud promotions, which include free months and/or pre-approved discounts (subject to T&C's) is extended throughout November 2014 and includes more products including Oracle Fusion CRM Cloud Service (Oracle Sales Cloud), Oracle RightNow Cloud Service and Social Relationship Management. For more information about these exciting promotions, please contact your local Oracle CX Sales Representative, Oracle Direct, your Oracle Alliance Manager or richard[email protected].

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  • Knowing your user is key--Part 1: Motivation

    - by erikanollwebb
    I was thinking where the best place to start in this blog would be and finally came back to a theme that I think is pretty critical--successful gamification in the enterprise comes down to knowing your user.  Lots of folks will say that gamification is about understanding that everyone is a gamer.  But at least in my org, that argument won't play for a lot of people.  Pun intentional.  It's not that I don't see the attraction to the idea--really, very few people play no games at all.  If they don't play video games, they might play solitaire on their computer.  They may play card games, or some type of sport.  Mario Herger has some great facts on how much game playing there is going on at his Enterprise-Gamification.com website. But at the end of the day, I can't sell that into my organization well.  We are Oracle.  We make big, serious software designed run your whole business.  We don't make Angry Birds out of your financial reporting tools.  So I stick with the argument that works better.  Gamification techniques are really just good principals of user experience packaged a little differently.  Feedback?  We already know feedback is important when using software.  Progress indicators?  Got that too.  Game mechanics may package things in a more explicit way but it's not really "new".  To know how to use game mechanics, and what a user experience team is important for, is totally understanding who our users are and what they are motivated by. For several years, I taught college psychology courses, including Motivation.  Motivation is generally broken down into intrinsic and extrinsic motivation.  There's intrinsic, which comes from within the individual.  And there's extrinsic, which comes from outside the individual.  Intrinsic motivation is that motivation that comes from just a general sense of pleasure in the doing of something.  For example, I like to cook.  I like to cook a lot.  The kind of cooking I think is just fun makes other people--people who don't like to cook--cringe.  Like the cake I made this week--the star-spangled rhapsody from The Cake Bible: two layers of meringue, two layers of genoise flavored with a raspberry eau de vie syrup, whipped cream with berries and a mousseline buttercream, also flavored with raspberry liqueur and topped with fresh raspberries and blueberries. I love cooking--I ask for cooking tools for my birthday and Christmas, I take classes like sushi making and knife skills for fun.  I like reading about you can make an emulsion of egg yolks, melted butter and lemon, cook slowly and transform them into a sauce hollandaise (my use of all the egg yolks that didn't go into the aforementioned cake).  And while it's nice when people like what I cook, I don't do it for that.  I do it because I think it's fun.  My former boss, Ultan Ó Broin, loves to fish in the sea off the coast of Ireland.  Not because he gets prizes for it, or awards, but because it's fun.  To quote a note he sent me today when I asked if having been recently ill kept him from the beginning of mackerel season, he told me he had already been out and said "I can fish when on a deathbed" (read more of Ultan's work, see his blogs on User Assistance and Translation.). That's not the kind of intensity you get about something you don't like to do.  I'm sure you can think of something you do just because you like it. So how does that relate to gamification?  Gamification in the enterprise space is about uncovering the game within work.  Gamification is about tapping into things people already find motivating.  But to do that, you need to know what that user is motivated by. Customer Relationship Management (CRM) is one of those areas where over-the-top gamification seems to work (not to plug a competitor in this space, but you can search on what Bunchball* has done with a company just a little north of us on 101 for the CRM crowd).  Sales people are naturally competitive and thrive on that plus recognition of their sales work.  You can use lots of game mechanics like leaderboards and challenges and scorecards with this type of user and they love it.  Show my whole org I'm leading in sales for the quarter?  Bring it on!  However, take the average accountant and show how much general ledger activity they have done in the last week and expose it to their whole org on a leaderboard and I think you'd see a lot of people looking for a new job.  Why?  Because in general, accountants aren't extraverts who thrive on competition in their work.  That doesn't mean there aren't game mechanics that would work for them, but they won't be the same game mechanics that work for sales people.  It's a different type of user and they are motivated by different things. To break this up, I'll stop here and post now.  I'll pick this thread up in the next post. Thoughts? Questions? *Disclosure: To my knowledge, Oracle has no relationship with Bunchball at this point in time.

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  • Incrementing Assembly Version in TFS Builds and its affect over Other Build Definitions

    - by ssmantha
    A very common scenario while performing TFS builds is to increment version number of the assemblies. There are quite a few approaches of which I would like to share two links: Ewald Hofman’s Approach: http://www.ewaldhofman.nl/post/2010/05/13/Customize-Team-Build-2010-e28093-Part-5-Increase-AssemblyVersion.aspx#id_02e7b082-ce95-49a9-92e9-7dc88887b377 Richard Bank’s Approach : http://www.richard-banks.org/2010/07/how-to-versioning-builds-with-tfs-2010.html   Both these approaches work well, however there are scenarios where Editing and Checking–in the Assembly version information can create problems with Build Definitions meant for Continuous Integration, or gated Check-ins. You can suppress the Continuous Integration Builds while checking in the Assembly info file by just putting a comment “***NO_CI***” as specified by Ewald in his blog. However, if you have Gated Checkin in place, this can turn out to be difficult to suppress, I myself tried to suppress the Build Trigger during the check in process but things doesn’t turn out well. That’s where Richard’s solution comes as handy. Both the solutions have their own pros and cons, which I believe can only be experienced over a period of time. In case of Richard’s solution I believe that we don’t have any history of the Assembly Version Info file and when you take latest of the solution the information will be lost. If you notice closely, that suppressing the Continuous Integration (the NO_CI approach in check in comments) is a workaround provided by Microsoft, however I didn’t find anything to suppress the gated Checkin so far. Suggestions or Findings are most welcome.

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  • .NET Rocks is on the Road Again!

    - by Scott Spradlin
    Carl and Richard are loading up the DotNetMobile (a 30 foot RV) and driving to our town again to show off their favorite bits of Visual Studio 2010 and .NET 4.0! Richard talks about Web load testing and Carl talks about Silverlight 4.0 and multimedia. And to make the night even more fun, they are going to bring a mystery rock star from the Visual Studio world to the event and interview them for a special .NET Rocks Road Trip show series. Along the way we’ll be giving away some great prizes, showing off some awesome technology and having a ton of laughs. So come out to the most fun you can have in a geeky evening - and learn a few things along the way about web load testing and Silverlight 4! And one lucky person at the event will win "Ride Along with Carl and Richard" and get to board the RV and ride with the boys to the next town on the tour -- Chicago. (don’t worry, they will get you home again!) So come out to the most fun you can have in a geeky evening – and find out what’s new and cool in Visual Studio 2010! To get insure we have sufficient food for everyone, please register for this event at http://stlnet.eventbrite.com This registration information will only be used to obtain accurate counts for food preparation. All other answers are optional and will be used for purely statistical analysis. No information will be shared outside the St. Louis .NET User Group. Here is a list of prizes to be given away at the event: Telerik Premium Collection Pre-Emptive One Year Commercial Runtime Intelligence license Red Gate ANTS Memory Profiler Quest Toad Extension for Visual Studio DevExpress Code Rush and Refactor Pro Grape City Active Report/BI Suite Grape City Spread 5.0 JetBrains Resharper Component One Studio for ASP.NET Component One Studio for Silverlight Please check out the event sponsors: Visit http://www.dotnetrocks.com/roadtrip for more information! Thursday, April 29, 2010 6:00 pm - Food and social 6:30 pm - .NET Rocks Interview 7:15 pm - Richard Campbell 8:00 pm - Carl Franklin 8:45 pm - prizes!

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  • PHP Composer Not Working On Mac

    - by Richard Knop
    I have installed a bitnami mac stack mainly because I require at least PHP 5.4.7 version for my project. However, I have run into an issue with composer. This is the error I get when I run: php composer.phar install --dev The error: Richard-Knops-MacBook-Pro:my-project richardknop$ php composer.phar install --dev dyld: Library not loaded: /Applications/MAMP/Library/lib/libiconv.2.dylib Referenced from: /opt/local/bin/php Reason: Incompatible library version: php requires version 8.0.0 or later, but libiconv.2.dylib provides version 7.0.0 Trace/BPT trap Richard-Knops-MacBook-Pro:my-project richardknop$ How to solve it?

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  • How to print a web page that contains flash

    - by Richard
    I am using the chromium browser to display the following web page: http://www.primaryworksheets.co.uk/multiws/multi23.html I want to print off this maths worksheet for my son, but all I ever get out of my printer is a blank page. The web page appears to be produced using flash. I have been to the software centre and re-installed the flash plugin, but that did not help. I don't seem to have problems printing anything else. Firefox isn't any better. Can anyone tell me what else I might try? I'm using '11.04'. Thanks, Richard

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  • Wecam not detected

    - by Richard
    after much research ang googling, my web cam is still not recognized. In the time of Ubuntu 11.04 it was working fine. I did a fresh install of 11.10 and not more web cam. All the cheese and camera monotor and V4L tests and all failes with "cannot connect to /dev/video0" or equivalent. The output of 'lsusb' shows the webcam Bus 001 Device 002: ID 05a9:2640 OmniVision Technologies, Inc. OV2640 Webcam What I noticed is that neither /dev/v4l nor /dev/video* exists. If I re-install the v4l package all the /dev/video* are created, but no /dev/v4l If I reboot the /dev/video* are NOT created. I think the trouble is that the device are not created at boot time. I have a DELL Inspiron 1525 and until this fresh install the web cam worked fine. Can somebody help ? Thanks a lot Richard

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  • Next Fusion CRM Webinar for Partners (Monday March 19th, 3pm GMT): Fusion CRM User Interface, Activity Streams and Opportunity management

    - by Richard Lefebvre
    The next session of our weekly Fusion CRM webinar for EMEA partners will take place Monday March the 19th at 3pm GMT / 4pm CET and will address the Fusion CRM User Interface, Activity Streams and Opportunity management In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the “Access URL/Page Token” field Agenda: The list of sessions is published and will be regularly updated in the microsite. Duration: Each session lasts up to 60 minutes Webex: The respective webinar link and session ID are published in the microsite Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section. We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success!  For further information please contact me at richard[email protected]

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  • CRM on Demand Marketing (ODM) Training for Partners - Munich - Dec 14-16th, 2011

    - by Richard Lefebvre
    We are pleased to inform you that we will be conducting a CRM on Demand Marketing (ODM) training workshop for EMEA Partners on December 14th - 16th in Munich (Germany). This 2.5-day Instructor lead course will be focusing on preparing Oracle CRM on Demand Practitioners and Clients to implement and operationalize ODM. The course will be consisting of 2 main tracks: Marketing User Product Specialist The course will be limited to 50 participants (with a maximum of 3 attendees per Partner Company). For detailed information and registration link, please refer to the invitation which will be sent shortly to the EMEA CRM on Demand Partners community or contact richard[email protected]. To join the EMEA CRM on Demand Partners community, follow this link:www.oracle.com/partners/goto/crm-saas-emea

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  • How to reduce your CRM migration project's risks?

    - by Richard Lefebvre
    In this 1'38 video, discover how you can dramatically reduce your CRM migration project's risks, costs and budgets with the market leading CRM Data Migration tool that offers turnkey migration platform from Salesforce, Microsoft Dynamics or Oracle CRM OnDemand on to Oracle Sales Cloud. This solution is open to any Oracle CRM & CX implementation partner (e.g. System Integrators) as a mean to complement their own offer. For any additional details or for an introduction to the tool, please contact richard[email protected]  or visit www.conemis.com

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  • USB Bose speakers with ubuntu 12.04

    - by Richard
    On a fresh install of ubuntu 12.04 my Bose USB weren't working at all. I read through a large number of posts here and elsewehre on Bose or USB speakers. I tried many things (modifying a number of different files, etc.). This worked... sort of: USB Audio on 0 volume on startup The AlsaMixer works after I turn up the volume, but the sound crackles a lot. Also, having to use a term mixer to change sound isn't ideal. Any other ideas? Thank you, Richard

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  • New user to Linux Mint and Alinux

    - by Richard
    which is better for a new Linux user, Linux Mint or Alinux i had trouble getting Alinux to run after install Mint ran fine. We are also with the Tucson Refugee ministry and we have computers given to us all the time then we reload the OS clean it up then we give them to the refugee families. We need something that will run on older computers with 256 or 512m of ram, and i do not want to use Micro Soft Please help. PS is there any other Linux OS you would recommend?????? Thanks Richard Smith [email protected]

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  • How to use a local Leopard Server Mail server acting "like" an Exchange mail server

    - by Richard Chevre
    We have a local Exchange 2003 server (company .local) who is collecting POP3 mail accounts on a distant (company .com) mailserver. The mails are collected by the Exchange server every 5-10 minutes and stored locally (on company .local), so the users can read them without going on the "real" mail server (company.com) What was explaned to me is that the mail collection is made with POP Now we are migrating on Snow Leopard Server. We have chosen to use a new extension for our local domain: .leo So our mailserver's FQDN is mail.company.leo, and the users have a user [email protected] formated mail address. A) All works fine except that I can't find how to tell the mail.company.leo that he must retreive the mails from the "real" public server (mail.company.com) I'm hoping to use IMAP and not POP. I can send mail using SMTP relay from mail.company.leo but (I know it's trivial) answering is not possible, even if I specify the reply-to as [email protected] (this seems to be related to A) ) I don't know if it's very complicated (I suspect not, but...) to achieve what I want to do, and I'm not a genius. But as I'm a little bit lost, I hopesomebody can or will help me. Solving this will allow us to use iCal invitations too, so a lot of services depends of these mailserver settings Some of you discuss the fact thta we choose to use a "new" tld with the .leo extension. We have no problem for that, we could use .local. no problem ;) We used .leo instead of .local just to differentiate the two systems (Exchange and SnowLeopardServer). The question was not about that, it was just to know if we can set a SnowLeopard mail server to act like an Exchange Server. Again thank you for your advice and help Richard Thanks in advance Richard

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  • Twitter API Voting System

    - by Richard Jones
    So I blatantly got this idea from the MIX 10 event. At MIX they held a rockband talent competition type thing (I’m not quite sure of all the details).    But the interesting part for me is how they collected votes. They used Twitter (what else, when you have a few thousand geeks available to you). The basic idea was that you tweeted your vote with a # tag, i.e #ROCKBANDVOTE vote Richard How cool….    So the question is how do you write something to collate and count all the votes?   Time to press the magic Visual Studio new Project button… Twitter has a really nice API that can be invoked from .NET.   This is the snippet of code that will search for any given phrase i.e #ROCKBANDVOTE   public static XmlDocument GetSearchResults(string searchfor) { return GetSearchResults(searchfor, ""); }   public static XmlDocument GetSearchResults(string searchfor, string sinceid) { XmlDocument retdoc = new XmlDocument();   try { string url = "http://search.twitter.com/search.atom?&q=" + searchfor; if (sinceid.Length > 0) url += "since_id=" + sinceid; HttpWebRequest request = (HttpWebRequest)WebRequest.Create(url); request.Method = "POST"; request.ContentType = "application/x-www-form-urlencoded"; WebResponse res = request.GetResponse(); retdoc.Load(res.GetResponseStream()); res.Close();   } catch { } return retdoc; } } I’ve got two overloads, that optionally let you pass in the last ID to look for as well as what you want to search for. Note that Twitter rate limits the amount of requests you can send,  see http://apiwiki.twitter.com/Rate-limiting So realistically I wanted my app to run every hour or so and only pull out results that haven’t been received before (hence the overload to pass in the sinceid parameter). I’ll post the code when finished that parses the returned XML.

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  • New Fusion CRM Webinars for Partners dates and subjects announced

    - by Richard Lefebvre
    New Fusion CRM Weekly webinars dates and subjects have been announced! Visit our microsite to find out the sessions to come and mark them in your agenda. The next session will take place Monday April the 2nd at 3pm GMT / 4pm CET and will address the Fusion CRM Sales Planning  In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the “Access URL/Page Token” field Agenda: The list of sessions is published and will be regularly updated in the microsite. Duration: Each session lasts up to 60 minutes Webex: The respective webinar link and session ID are published in the microsite Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section. We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success!  For further information please contact me at richard[email protected]

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  • Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

    - by Richard Lefebvre
    The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid. 100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc. During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience. Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project. After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event. All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future. We look forward to organise a similar event next year and to welcome even more partners! Richard Lefebvre

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  • Sweating over an ROI model for Social?

    - by Richard Lefebvre
    In this article, Richard Beattie (Oracle EMEA SRM Director) argues that ROI is not the only measure for organizations considering their Social strategy. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Virtual Inheritance Confusion

    - by alan
    I'm reading about inheritance and I have a major issue that I haven't been able to solve for hours: Given a class Bar is a class with virtual functions, class Bar { virtual void Cook(); } What is the different between: class Foo : public Bar { virtual void Cook(); } and class Foo : public virtual Bar { virtual void Cook(); } ? Hours of Googling and reading came up with lots of information about its uses, but none actually tell me what the difference between the two are, and just confuse me more. Thanks!

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  • create cookie in web method

    - by quantum62
    i have a web method that check user in data base via a jquery-ajax method i wanna if client exists in db i create a cookie in client side with user name but i know that response is not available in staticmethod .how can i create a cookie in a method that call with jquery ajax and must be static. its my code that does not work cuz response is not accesible if (olduser.Trim() == username.Trim() && password.Trim()==oldpass.Trim()) { retval =olduser; HttpContext context = HttpContext.Current; context.Session[retval.ToString()] = retval.ToString(); HttpCookie cook = new HttpCookie("userath"); cook["submituser"] = "undifiend"; Response.Cookies.Add(cook); }

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  • Group Policy fault - Students force

    - by Richard 'Bean' Williams
    Work at a school and we've got a scenario. We block F8 on all computers so students cannot access Safe Mode to bypass Group Policy... But students are logging into their accounts using AD, and they are turning them off half way through. Then they are claiming that when they login next time, they have Local Administrator accounts. Is this right, but we have blocked F8 and Startup repair, so wondering how they actually did it. Cheers Richard

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  • JavaFX 2.0 at Devoxx 2011

    - by Janice J. Heiss
    JavaFX Sessions Abound JavaFX had a big presence at Devoxx 2011 as witnessed by the number of sessions this year given by leading JavaFX movers and shakers.     “JavaFX 2.0 -- A Java Developer's Guide” by Java Champions Stephen Chin and Peter Pilgrim     “JavaFX 2.0 Hands On” by Jasper Potts and Richard Bair     “Animation Bringing your User Interfaces to Life” by Michael Heinrichs and John Yoong (JavaFX development team)     “Complete Guide to Writing Custom Bindings in JavaFX 2.0” by Michael Heinrichs (JavaFX development team)     “Java Rich Clients with JavaFX 2.0” by Jasper Potts and Richard Bair     “JavaFX Properties & Bindings for Experts” (and those who want to become experts) by Michael Heinrichs (JavaFX development team)     “JavaFX Under the Hood” by Richard Bair     “JavaFX Open Mic” with Jasper Potts and Richard Bair With the release of JavaFX 2.0 and Oracle’s move towards an open development model with an open bug database already created, it’s a great time for developers to take the JavaFX plunge. One Devoxx attendee, Mark Stephens, a developer at IDRsolutions blogged about a problem he was having setting up JavaFX on NetBeans to work on his Mac. He wrote: “I’ve tried desperate measures (I even read and reread the instructions) but it did not help. Luckily, I am at Devoxx at the moment and there seem to be a lot of JavaFX gurus here (and it is running on all their Macs). So I asked them… It turns out that sometimes the software does not automatically pickup the settings like it should do if you give it the JavaFX SDK path. The solution is actually really simple (isn’t it always once you know). Enter these values manually and it will work.” He simply entered certain values and his problem was solved. He thanked Java Champion Stephen Chin, “for a great talk at Devoxx and putting me out of my misery.” JavaFX in Java Magazine Over in the November/December 2011 issue of Java Magazine, Oracle’s Simon Ritter, well known for his creative Java inventions at JavaOne, has an article up titled “JavaFX and Swing Integration” in which he shows developers how to use the power of JavaFX to migrate Swing interfaces to JavaFX. The consensus among JavaFX experts is that JavaFX is the next step in the evolution of Java as a rich client platform. In the same issue Java Champion and JavaFX maven James Weaver has an article, “Using Transitions for Animation in JavaFX 2.0”. In addition, Oracle’s Vice President of Java Client Development, Nandini Ramani, provides the keys to unlock the mysteries of JavaFX 2.0 in her Java Magazine interview. Look for the JavaFX community to grow and flourish in coming years.

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  • Profit Staff Takes Center Stage...

    - by Aaron Lazenby
    ...for a moment, at least. Here's a somewhat unflattering shot of me (left) and a nice one of Profit/Oracle Magazine art director Richard Merchan (right) at the Wells Fargo museum in San Francisco, CA. We were shooting the cover for the May issue of Profit with CFO Howard Atkins and took some souvenir shots in front of the classic Wells Fargo stage coach. Thanks to Richard and photographer Bob Adler for their hard work on the May issue.

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