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  • Wecam not detected

    - by Richard
    after much research ang googling, my web cam is still not recognized. In the time of Ubuntu 11.04 it was working fine. I did a fresh install of 11.10 and not more web cam. All the cheese and camera monotor and V4L tests and all failes with "cannot connect to /dev/video0" or equivalent. The output of 'lsusb' shows the webcam Bus 001 Device 002: ID 05a9:2640 OmniVision Technologies, Inc. OV2640 Webcam What I noticed is that neither /dev/v4l nor /dev/video* exists. If I re-install the v4l package all the /dev/video* are created, but no /dev/v4l If I reboot the /dev/video* are NOT created. I think the trouble is that the device are not created at boot time. I have a DELL Inspiron 1525 and until this fresh install the web cam worked fine. Can somebody help ? Thanks a lot Richard

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  • Next Fusion CRM Webinar for Partners (Monday March 19th, 3pm GMT): Fusion CRM User Interface, Activity Streams and Opportunity management

    - by Richard Lefebvre
    The next session of our weekly Fusion CRM webinar for EMEA partners will take place Monday March the 19th at 3pm GMT / 4pm CET and will address the Fusion CRM User Interface, Activity Streams and Opportunity management In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the “Access URL/Page Token” field Agenda: The list of sessions is published and will be regularly updated in the microsite. Duration: Each session lasts up to 60 minutes Webex: The respective webinar link and session ID are published in the microsite Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section. We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success!  For further information please contact me at richard[email protected]

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  • CRM on Demand Marketing (ODM) Training for Partners - Munich - Dec 14-16th, 2011

    - by Richard Lefebvre
    We are pleased to inform you that we will be conducting a CRM on Demand Marketing (ODM) training workshop for EMEA Partners on December 14th - 16th in Munich (Germany). This 2.5-day Instructor lead course will be focusing on preparing Oracle CRM on Demand Practitioners and Clients to implement and operationalize ODM. The course will be consisting of 2 main tracks: Marketing User Product Specialist The course will be limited to 50 participants (with a maximum of 3 attendees per Partner Company). For detailed information and registration link, please refer to the invitation which will be sent shortly to the EMEA CRM on Demand Partners community or contact richard[email protected]. To join the EMEA CRM on Demand Partners community, follow this link:www.oracle.com/partners/goto/crm-saas-emea

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  • How to reduce your CRM migration project's risks?

    - by Richard Lefebvre
    In this 1'38 video, discover how you can dramatically reduce your CRM migration project's risks, costs and budgets with the market leading CRM Data Migration tool that offers turnkey migration platform from Salesforce, Microsoft Dynamics or Oracle CRM OnDemand on to Oracle Sales Cloud. This solution is open to any Oracle CRM & CX implementation partner (e.g. System Integrators) as a mean to complement their own offer. For any additional details or for an introduction to the tool, please contact richard[email protected]  or visit www.conemis.com

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  • USB Bose speakers with ubuntu 12.04

    - by Richard
    On a fresh install of ubuntu 12.04 my Bose USB weren't working at all. I read through a large number of posts here and elsewehre on Bose or USB speakers. I tried many things (modifying a number of different files, etc.). This worked... sort of: USB Audio on 0 volume on startup The AlsaMixer works after I turn up the volume, but the sound crackles a lot. Also, having to use a term mixer to change sound isn't ideal. Any other ideas? Thank you, Richard

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  • New user to Linux Mint and Alinux

    - by Richard
    which is better for a new Linux user, Linux Mint or Alinux i had trouble getting Alinux to run after install Mint ran fine. We are also with the Tucson Refugee ministry and we have computers given to us all the time then we reload the OS clean it up then we give them to the refugee families. We need something that will run on older computers with 256 or 512m of ram, and i do not want to use Micro Soft Please help. PS is there any other Linux OS you would recommend?????? Thanks Richard Smith [email protected]

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  • How to use a local Leopard Server Mail server acting "like" an Exchange mail server

    - by Richard Chevre
    We have a local Exchange 2003 server (company .local) who is collecting POP3 mail accounts on a distant (company .com) mailserver. The mails are collected by the Exchange server every 5-10 minutes and stored locally (on company .local), so the users can read them without going on the "real" mail server (company.com) What was explaned to me is that the mail collection is made with POP Now we are migrating on Snow Leopard Server. We have chosen to use a new extension for our local domain: .leo So our mailserver's FQDN is mail.company.leo, and the users have a user [email protected] formated mail address. A) All works fine except that I can't find how to tell the mail.company.leo that he must retreive the mails from the "real" public server (mail.company.com) I'm hoping to use IMAP and not POP. I can send mail using SMTP relay from mail.company.leo but (I know it's trivial) answering is not possible, even if I specify the reply-to as [email protected] (this seems to be related to A) ) I don't know if it's very complicated (I suspect not, but...) to achieve what I want to do, and I'm not a genius. But as I'm a little bit lost, I hopesomebody can or will help me. Solving this will allow us to use iCal invitations too, so a lot of services depends of these mailserver settings Some of you discuss the fact thta we choose to use a "new" tld with the .leo extension. We have no problem for that, we could use .local. no problem ;) We used .leo instead of .local just to differentiate the two systems (Exchange and SnowLeopardServer). The question was not about that, it was just to know if we can set a SnowLeopard mail server to act like an Exchange Server. Again thank you for your advice and help Richard Thanks in advance Richard

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  • Twitter API Voting System

    - by Richard Jones
    So I blatantly got this idea from the MIX 10 event. At MIX they held a rockband talent competition type thing (I’m not quite sure of all the details).    But the interesting part for me is how they collected votes. They used Twitter (what else, when you have a few thousand geeks available to you). The basic idea was that you tweeted your vote with a # tag, i.e #ROCKBANDVOTE vote Richard How cool….    So the question is how do you write something to collate and count all the votes?   Time to press the magic Visual Studio new Project button… Twitter has a really nice API that can be invoked from .NET.   This is the snippet of code that will search for any given phrase i.e #ROCKBANDVOTE   public static XmlDocument GetSearchResults(string searchfor) { return GetSearchResults(searchfor, ""); }   public static XmlDocument GetSearchResults(string searchfor, string sinceid) { XmlDocument retdoc = new XmlDocument();   try { string url = "http://search.twitter.com/search.atom?&q=" + searchfor; if (sinceid.Length > 0) url += "since_id=" + sinceid; HttpWebRequest request = (HttpWebRequest)WebRequest.Create(url); request.Method = "POST"; request.ContentType = "application/x-www-form-urlencoded"; WebResponse res = request.GetResponse(); retdoc.Load(res.GetResponseStream()); res.Close();   } catch { } return retdoc; } } I’ve got two overloads, that optionally let you pass in the last ID to look for as well as what you want to search for. Note that Twitter rate limits the amount of requests you can send,  see http://apiwiki.twitter.com/Rate-limiting So realistically I wanted my app to run every hour or so and only pull out results that haven’t been received before (hence the overload to pass in the sinceid parameter). I’ll post the code when finished that parses the returned XML.

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  • New Fusion CRM Webinars for Partners dates and subjects announced

    - by Richard Lefebvre
    New Fusion CRM Weekly webinars dates and subjects have been announced! Visit our microsite to find out the sessions to come and mark them in your agenda. The next session will take place Monday April the 2nd at 3pm GMT / 4pm CET and will address the Fusion CRM Sales Planning  In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the “Access URL/Page Token” field Agenda: The list of sessions is published and will be regularly updated in the microsite. Duration: Each session lasts up to 60 minutes Webex: The respective webinar link and session ID are published in the microsite Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section. We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success!  For further information please contact me at richard[email protected]

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  • Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

    - by Richard Lefebvre
    The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid. 100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc. During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience. Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project. After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event. All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future. We look forward to organise a similar event next year and to welcome even more partners! Richard Lefebvre

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  • Sweating over an ROI model for Social?

    - by Richard Lefebvre
    In this article, Richard Beattie (Oracle EMEA SRM Director) argues that ROI is not the only measure for organizations considering their Social strategy. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Group Policy fault - Students force

    - by Richard 'Bean' Williams
    Work at a school and we've got a scenario. We block F8 on all computers so students cannot access Safe Mode to bypass Group Policy... But students are logging into their accounts using AD, and they are turning them off half way through. Then they are claiming that when they login next time, they have Local Administrator accounts. Is this right, but we have blocked F8 and Startup repair, so wondering how they actually did it. Cheers Richard

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  • JavaFX 2.0 at Devoxx 2011

    - by Janice J. Heiss
    JavaFX Sessions Abound JavaFX had a big presence at Devoxx 2011 as witnessed by the number of sessions this year given by leading JavaFX movers and shakers.     “JavaFX 2.0 -- A Java Developer's Guide” by Java Champions Stephen Chin and Peter Pilgrim     “JavaFX 2.0 Hands On” by Jasper Potts and Richard Bair     “Animation Bringing your User Interfaces to Life” by Michael Heinrichs and John Yoong (JavaFX development team)     “Complete Guide to Writing Custom Bindings in JavaFX 2.0” by Michael Heinrichs (JavaFX development team)     “Java Rich Clients with JavaFX 2.0” by Jasper Potts and Richard Bair     “JavaFX Properties & Bindings for Experts” (and those who want to become experts) by Michael Heinrichs (JavaFX development team)     “JavaFX Under the Hood” by Richard Bair     “JavaFX Open Mic” with Jasper Potts and Richard Bair With the release of JavaFX 2.0 and Oracle’s move towards an open development model with an open bug database already created, it’s a great time for developers to take the JavaFX plunge. One Devoxx attendee, Mark Stephens, a developer at IDRsolutions blogged about a problem he was having setting up JavaFX on NetBeans to work on his Mac. He wrote: “I’ve tried desperate measures (I even read and reread the instructions) but it did not help. Luckily, I am at Devoxx at the moment and there seem to be a lot of JavaFX gurus here (and it is running on all their Macs). So I asked them… It turns out that sometimes the software does not automatically pickup the settings like it should do if you give it the JavaFX SDK path. The solution is actually really simple (isn’t it always once you know). Enter these values manually and it will work.” He simply entered certain values and his problem was solved. He thanked Java Champion Stephen Chin, “for a great talk at Devoxx and putting me out of my misery.” JavaFX in Java Magazine Over in the November/December 2011 issue of Java Magazine, Oracle’s Simon Ritter, well known for his creative Java inventions at JavaOne, has an article up titled “JavaFX and Swing Integration” in which he shows developers how to use the power of JavaFX to migrate Swing interfaces to JavaFX. The consensus among JavaFX experts is that JavaFX is the next step in the evolution of Java as a rich client platform. In the same issue Java Champion and JavaFX maven James Weaver has an article, “Using Transitions for Animation in JavaFX 2.0”. In addition, Oracle’s Vice President of Java Client Development, Nandini Ramani, provides the keys to unlock the mysteries of JavaFX 2.0 in her Java Magazine interview. Look for the JavaFX community to grow and flourish in coming years.

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  • Profit Staff Takes Center Stage...

    - by Aaron Lazenby
    ...for a moment, at least. Here's a somewhat unflattering shot of me (left) and a nice one of Profit/Oracle Magazine art director Richard Merchan (right) at the Wells Fargo museum in San Francisco, CA. We were shooting the cover for the May issue of Profit with CFO Howard Atkins and took some souvenir shots in front of the classic Wells Fargo stage coach. Thanks to Richard and photographer Bob Adler for their hard work on the May issue.

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  • The Running Cost of Azure - MSDN Offer

    - by RobbieT
    Richard recently blogged about getting the Red Gate Labs website onto Azure; it's been running awhile now and, as Richard makes sure the cogs are all turning, I've been trying to track the cost. We decided to launch on Windows Azure as both an exercise in using Azure and also getting to grips with hosting stuff in the cloud. If you have an MSDN subscription then you're eligible for an offer which looks pretty great: What the offer amounted to was a small compute instance, a bunch of storage...(read more)

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  • Can't boot up computer windows 8 installation

    - by danny ramirez
    I wanted to install Windows 8 with a volume partition and when the Windows 8 was installing it rebooted and it gave me an error: The digital signature for this file couldn't be verified. File :windows \system 32\winload.exe error code 0xc0000428. I have tried bootec commands and they didn't seem to fix it. Also my Windows 7 got deleted and I only have to boot with the Windows 8 error, so I can't do anything not even boot to safe mode. I have tried to install Windows 8 from disk later on and it won't let me because it keeps rebooting and starting the installation again, so I took off the disk before it rebooted and it takes me to that error again. Remember that's my only boot option so I'm stuck in the installation disk.

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  • Getting back the old alt-tab windows switching behavior in Windows 7?

    - by Carlos A. Ibarra
    When you run more than 6 applications on Windows 7 and you press alt-TAB, icons representing the first 6 applications and the desktop appear on the first row of the grid and you can cycle with alt-TAB-TAB... through the 6 most recently used windows the usual way, but the 7th and other less recently used windows don't follow the same rules. Instead they get grouped together according to their application but disregarding whether they were recently used or not. This new behavior is mentioned here. I am very used to the old way of cycling and the new system is driving me crazy. I tend to have 20 or so windows open at one time and I frequently need to alt-tab to the 7th or 8th window on the stack but it doesn't work the same anymore. Does anyone know how to put back the old behavior, so that alt-tab-tab-tab... goes through the whole list in most-recent to least-recent order?

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  • Eee PC Seashell series netbook screen is cut off at bottom no matter the resolution

    - by Yzmir Ramirez
    I have an Eee PC 1015PE Seashell netbook running Windows 7 Home Premium with an Intel Graphics Media Accelerator 3150 (8.14.10.2230) with a "Generic Non-PnP Monitor" detected. I tried: Changing the resolution (Control Panel = Appearance and Personalization = Display = Screen Resolution) to 1024x768 Updating the video driver (to 8.14.10.2230) Uninstalling the driver and rebooting Pressing the Windows Key + "-" (magnifier) Pressing Ctrl + Mouse Scroll only resizes the desktop items Pressing Fn + F4 shows 1024x600 (which I think is what I should be using, but nothing happens) EDIT: Changed from Landscape to Portrait and it works Attached an External Monitor and when I extend or set as desktop it works only on the External Monitor (shows up as "Generic PnP Monitor in Device Manager) Basically the bottom inch of my desktop is off-screen hiding my start bar, but my wigets are in their proper position (the start bar is not hidden). Pressing Ctrl + Esc shows the start menu but its cut-off. I'm pretty sure I should be using 1024x600 resolution, any advice? What's odd is that this only started happening recently. EDIT2: Here are some screenshots showing the problem: Resized Window to fit: Opened Start Menu - notice it cut off: Maximized window and then scrolled down - notice no Start Menu: I downgraded my graphic driver I downloaded from the Intel Download Center for the Graphic Media Accelerator 3150 (now: 8.14.10.1972) and now my "Generic non-PnP Montior" detects as "Digital Flat Panel (1024x768 60Hz)".

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  • TCP Keepalive and firewall killing idle sessions

    - by Carlos A. Ibarra
    In a customer site, the network team added a firewall between the client and the server. This is causing idle connections to get disconnected after about 40 minutes of idle time. The network people say that the firewall doesn't have any idle connection timeout, but the fact is that the idle connections get broken. In order to get around this, we first configured the server (a Linux machine) with TCP keepalives turned on with tcp_keepalive_time=300, tcp_keepalive_intvl=300, and tcp_keepalive_probes=30000. This works, and the connections stay viable for days or more. However, we would also like the server to detect dead clients and kill the connection, so we changed the settings to time=300,intvl=180,probes=10, thinking that if the client was indeed alive, the server would probe every 300s (5 minutes) and the client would respond with an ACK and that would keep the firewall from seeing this as an idle connection and killing it. If the client was dead, after 10 probes, the server would abort the connection. To our surprise, the idle but alive connections get killed after about 40 minutes as before. Wireshark running on the client side shows no keepalives at all between the server and client, even when keepalives are enabled on the server. What could be happening here? If the keepalive settings on the server are time=300,intvl=180,probes=10, I would expect that if the client is alive but idle, the server would send keepalive probes every 300 seconds and leave the connection alone, and if the client is dead, it would send one after 300 seconds, then 9 more probes every 180 seconds before killing the connection. Am I right? One possibility is that the firewall is somehow intercepting the keepalive probes from the server and failing to pass them on to the client, and the fact that it got a probe makes it think that the connection is active. Is this common behavior for a firewall? We don't know what kind of firewall is involved. The server is a Teradata node and the connection is from a Teradata client utility to the database server, port 1025 on the server side, but we have seen the same problem with an SSH connection so we think it affects all TCP connections.

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  • Getting back the old alt-tab windows switching behavior in Windows 7?

    - by Carlos A. Ibarra
    When you run more than 6 applications on Windows 7 and you press alt-TAB, icons representing the first 6 applications and the desktop appear on the first row of the grid and you can cycle with alt-TAB-TAB... through the 6 most recently used windows the usual way, but the 7th and other less recently used windows don't follow the same rules. Instead they get grouped together according to their application but disregarding whether they were recently used or not. This new behavior is mentioned here. I am very used to the old way of cycling and the new system is driving me crazy. I tend to have 20 or so windows open at one time and I frequently need to alt-tab to the 7th or 8th window on the stack but it doesn't work the same anymore. Does anyone know how to put back the old behavior, so that alt-tab-tab-tab... goes through the whole list in most-recent to least-recent order?

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  • Fusion CRM ISV program is gaining weight: Examples of certified add-on's

    - by Richard Lefebvre
    The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact richard[email protected] ·         Opportunity-to-Quote.  Big Machines now integrates seamlessly to Oracle Fusion CRM, enabling customers with complex products and services and multiple sales channels to streamline the entire opportunity-to-quote process, including product selection, configuration, pricing, quoting, and approval workflows.  Create a custom hyperlink in the Opportunity to invoke Big Machines CPQ application to create a quote and sync up with the Fusion CRM custom quote object using the CRUD operations. The quote can be updated using the custom button in the custom tab in the opportunity details. See: http://www.bigmachines.com/oracle.php  ·         SaaS Billing and Subscription Management.  Is your prospect/customer asking whether top billing partners support Fusion CRM?  Positioning an integrated CRM solution for billing usage and subscription based services?  Need to implement a billable solution on the Oracle Java Cloud Service?  Aria Systems and Zuora have recently engaged with Oracle to deepen their integrations to Fusion CRM and team with Oracle for joint opportunities.  ·         Google Apps, SharePoint, Email-CRM Integrations o   Do your prospects use Google Apps in their business operations?  A “Best of AppExchange” award winner recently completed their integration for Fusion CRM.  CirrusInsight plugs Fusion CRM web services directly into Gmail, allowing you to search existing opportunity or contact, provide account information, and create an interaction such as phone call, appointment, or email against a customer or contact in Fusion CRM directly from Gmail.  o   An EMEA / France based partner, Aryvart provides bi-directional synchronization of appointments and tasks between Google calendar and Oracle Fusion CRM. For customers, it means adopting Oracle Fusion CRM while continuing to use Google calendar for appointments. o   Looking to lower the barrier and expand in SharePoint accounts?  InFact Group (EMEA / France & Germany) provides Microsoft SharePoint Connector for Oracle Fusion CRM. With this solution, you can store documents attached to an opportunity, into Microsoft SharePoint repository. For customers, it means adopting Oracle Fusion CRM while continuing to collaborate across existing content management infrastructure. o   Need to connect to MacMail, GroupWise, or Outlook/Exchange?  Omni Technology is a partner whose Riva CRM Integration recently engaged for support Fusion CRM as a key platform. Migration Tools from competitive CRMs, to Oracle Fusion CRM.  Data Migration Tools from legacy CRMs, to Oracle Fusion CRM.  A partner with the tools and techniques to speed adoption, Conemis provides data integration tools to export data from legacy CRM, and import into Oracle Fusion CRM via WebServices APIs. For customers, it means reducing cost of data migration from legacy CRM system into Oracle Fusion CRM. 

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  • Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

    - by Richard Lefebvre
    To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th. Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM. The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate. Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants. If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to richard[email protected] by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority. What will we cover: This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more. Topics covered: Fusion CRM Introduction Fusion CRM Security Introduction Fusion Functional Setup Manager Introduction Customer Model Introduction Customer Center Introduction Customer Data Management Introduction Marketing & Campaigns Introduction Lead Management Introduction Territory Management Introduction Territory Modeling Introduction with Exercise Opportunity Management Introduction Forecasting Introduction Analytics Introduction CRM For Microsoft Outlook Introduction Customizing with Composers Introduction Roundtable Discussions, and time for hands-on labs (day 2, 3, 4) Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback Bootcamp Goals: Enable a new Fusion CRM implementation team member to: Describe the scope of Oracle Fusion CRM applications Describe the basic security model Describe the customer model Perform common sales and marketing user transactions Access and navigate the Functional Setup Manager Model territories in Fusion CRM using sample business requirements Do necessary planning before implementing the offerings and options Describe the analytics available with the Fusion CRM product Describe the basic page customizations that can be done to meet business requirements Find documentation and other courses to assist in performing setup tasks Expectations: This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers. Who should attend: This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution. Intended Audience: Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications. Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization. This Bootcamp is designed for people who: Will deliver Fusion CRM implementations Have had little or no exposure to Fusion CRM applications Are familiar with at least one other CRM application Have a business analyst level of technical background Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp. Fees: This event is FREE of charge for Oracle partners. When: 24 July – 26 July, 2012 (8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs) Where: Paris, France (Location to be defined) Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th. Agenda: The final agenda and registration details will be issued closer to the event date.  

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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