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  • Speaking at the Great Indian Developer Summit this week

    This week I will be speaking at the Great Indian Developer Summit in Bangalore, India for the second year in a row. My sessions are: GIDS.Net (Tuesday) Data Warehousing Made Easy What's New in SQL Server 2008 R2 (PowerPivot is shown here as well!) Sharing Business Logic between Silverlight and .NET GIDS.Web (Wednesday) Building Line of Business Applications with Silverlight 4.0 (RIA Services) GIDS.Seminar (Friday) Agile Tools and Teams In addition to my talks, Telerik will also staff a booth and have demos of all of our products and some tee shirts to give away. I will also be at the booth all day to answer your questions on my talks. See you at GIDS! Technorati Tags: Telerik,Agile,Silverlight,PowerPivot Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Free Virtual Developer Day - Oracle Fusion Development

    - by Grant Ronald
    You know, there is no reason for you or your developers not to be top notch Fusion developers.  This is my third blog in a row telling you about some sort of free training.  In this case its a whole on line conference! In this on line conference you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle ADF, Oracle WebCenter, Business Intelligence, BPM and more!  The online conference will include seminars, hands-on lab and live chats with our technical staff including me!!  And the best bit, it doesn't cost you a single penny/cent.  Its free and available right on your desktop. You have to register to attend so click here to confirm your place.

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  • Headspring continues to hire: we will train contract-to-hire positions

    Refer to position details: http://www.headspringsystems.com/careers/senior-software-engineer/ Headspring is always looking for good people, and we have continued to expand throughout the downturn in the economy.  Over 2009, I increased our development staff 13%, and already in 2010, it has increased 11% just in the first two months.  We are continuing to grow, and it doesnt look like it is slowing down. There are two model which work very well: Contract-to-hire:  This is when...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • 5 Things I Learned About the IT Labor Shortage

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein | Sr. Principal Product Marketing Director | Oracle Midsize Programs | @JimLein Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} 5 Things I Learned About the IT Labor Shortage A gentle autumn breeze is nudging the last golden leaves off the aspen trees. It’s time to wrap up the series that I started back in April, “The Growing IT Labor Shortage: Are You Feeling It?” Even in a time of relatively high unemployment, labor shortages exist depending on many factors, including location, industry, IT requirements, and company size. According to Manpower Groups 2013 Talent Shortage Survey, 35% of hiring managers globally are having difficulty filling jobs. Their top three challenges in filling jobs are: 1. lack of technical competencies (hard skills) 2. Lack of available applicants 3. Lack of experience The same report listed Technicians as the most difficult position to fill in the United States For most companies, Human Capital and Talent Management have never been more strategic and they are striving for ways streamline processes, reduce turnover, and lower costs (see this Oracle whitepaper, “ Simplify Workforce Management and Increase Global Agility”). Everyone I spoke to—partner, customer, and Oracle experts—agreed that it can be extremely challenging to hire and retain IT talent in today’s labor market. And they generally agreed on the causes: a. IT is so pervasive that there are myriad moving parts requiring support and expertise, b. thus, it’s hard for university graduates to step in and contribute immediately without experience and specialization, c. big IT companies generally aren’t the talent incubators that they were in the freewheeling 90’s due to bottom line pressures that require hiring talent that can hit the ground running, and d. it’s often too expensive for resource-strapped midsize companies to invest the time and money required to get graduates up to speed. Here are my top lessons learned from my conversations with the experts. 1. A Better Title Would Have Been, “The Challenges of Finding and Retaining IT Talent That Matches Your Requirements” There are more applicants than jobs but it’s getting tougher and tougher to find individuals that perfectly fit each and every role. Top performing companies are increasingly looking to hire the “almost ready”, striving to keep their existing talent more engaged, and leveraging their employee’s social and professional networks to quickly narrow down candidate searches (here’s another whitepaper, “A Strategic Approach to Talent Management”). 2. Size Matters—But So Does Location Midsize companies must strive to build cultures that compete favorably with what large enterprises can offer, especially when they aren’t within commuting distance of IT talent strongholds. They can’t always match the compensation and benefits offered by large enterprises so it's paramount to offer candidates high quality of life and opportunities to build their resumes in alignment with their long term career aspirations. 3. Get By With a Little Help From Your Friends It doesn’t always make sense to invest time and money in training an employee on a task they will not perform frequently. Or get in a bidding war for talent with skills that are rare and in high demand. Many midsize companies are finding that it makes good economic sense to contract with partners for remote support rather than trying to divvy up each and every role amongst their lean staff. Internal staff can be assigned to roles that will have the highest positive impact on achieving organizational goals. 4. It’s Actually Both “What You Know” AND “Who You Know” If I was hiring someone today I would absolutely leverage the social and professional networks of my co-workers. Period. Most research shows that hiring in this manner is less expensive and time consuming AND produces better results. There is also some evidence that suggests new hires from employees’ networks have higher job performance and retention rates. 5. I Have New Respect for Recruiters and Hiring Managers My hats off to them—it’s not easy hiring and retaining top talent with today’s challenges. Check out the infographic, “A New Day: Taking HR from Chaos to Control”, on Oracle’s Human Capital Management solutions home page. You can also explore all of Oracle’s HCM solutions from that page based on your role. You can read all the posts in this series by clicking on the links in the right sidebar. Stay tuned…we’ll continue to post thought leadership on HCM and Talent Management topics.

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  • Expensive HDMI Cables Make No Difference

    - by Jason Fitzpatrick
    While we’re no strangers to spreading the news that expensive HDMI cables are a ripoff, we’re happy to share yet another study that shows there’s zero difference between a $5 cable and a $95 one. Over at the British hardware review site Expert Reviews, they subjected a wide selection of HDMI cables to extensive tests in a bid to produce the end-all examination of whether or not a premium HDMI cable could actually produce a better signal. They used capture cards, pixel-by-pixel comparison of output, and other techniques to pick over individual frames until they ultimately reached the same conclusion everyone outside of the Monster sales staff had already reached: you’re getting absolutely no benefit to spending $100 on cable that can be had for under five bucks. Hit up the link below to read over their methodology. Expensive Cables Make Absolutely No Difference [via Geek News Central] HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It HTG Explains: Learn How Websites Are Tracking You Online

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  • Do you know your ADF "grace period?"

    - by Chris Muir
    What does the term "support" mean to you in context of vendors such as Oracle giving your organization support with our products? Over the last few weeks I'm taken a straw poll to discuss this very question with customers, and I've received a wide array of answers much to my surprise (which I've paraphrased): "Support means my staff can access dedicated resources to assist them solve problems" "Support means I can call Oracle at anytime to request assistance" "Support means we can expect fixes and patches to bugs in Oracle software" The last expectation is the one I'd like to focus on in this post, keep it in mind while reading this blog. From Oracle's perspective as we're in the business of support, we in fact offer numerous services which are captured on the table in the following page. As the text under the table indicates, you should consult the relevant Oracle Lifetime Support brochures to understand the length of time Oracle will support Oracle products. As I'm a product manager for ADF that sits under the FMW tree of Oracle products, let's consider ADF in particular. The FMW brochure is found here. On page 8 and 9 you'll see the current "Application Development Framework 11gR1 (11.1.1.x)" and "Application Development Framework 11gR2 (11.1.2)" releases are supported out to 2017 for Extended Support. This timeframe is pretty standard for Oracle's current released products, though as new releases roll in we should see those dates extended. On page 8 of the PDF note the comment at the end of this page that refers to the Oracle Support document 209768.1: For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on MyOracle Support. This policy document is important as it introduces Oracle's Error Correction Support Policy which addresses "patches and fixes". You can find it attached the previous Oracle Support document 209768.1. Broadly speaking while Oracle does provide "generalized support" up to 2017 for ADF, the Error Correction Support Policy dictates when Oracle will provide "patches and fixes" for Oracle software, and this is where the concept of the "grace period" comes in. As Oracle releases different versions of Oracle software, say 11.1.1.4.0, you are fully supported for patches and fixes for that specific version. However when we release the next version, say 11.1.1.5.0, Oracle provides at minimum of 3 months to a maximum of 1 year "grace period" where we'll continue to provide patches and fixes for the previous version. This gives you time to move from 11.1.1.4.0 to 11.1.1.5.0 without being unsupported for patches and fixes. The last paragraph does generalize as I've attempted to highlight the concept of the grace period rather than the specific dates for any version. For specific ADF and FMW versions and their respective grace periods and when they terminated you must visit Oracle Support Note 1290894.1. I'd like to include a screenshot here of the relevant table from that Oracle Support Note but as it is will be frequently updated it's better I force you to visit that note. Be careful to heed the comment in the note: According to policy, the Grace Period has passed because a newer Patch Set has been released for more than a year. Its important to note that the Lifetime Support Policy and Error Correction Support Policy documents are the single source of truth, subject to change, and will provide exceptions when required. This My Oracle Support document is providing a summary of the Grace Period dates and time lines for planning purposes. So remember to return to the policy document for all definitions, note 1290894.1 is a summary only and not guaranteed to be up to date or correct. A last point from Oracle's perspective. Why doesn't Oracle provide patches and fixes for all releases as long as they're supported? Amongst other reasons, it's a matter of practicality. Consider JDeveloper 10.1.3 released in 2005. JDeveloper 10.1.3 is still currently supported to 2017, but since that version was released there has been just under 20 newer releases of JDeveloper. Now multiply that across all Oracle's products and imagine the number of releases Oracle would have to provide fixes and patches for, and maintain environments to test them, build them, staff to write them and more, it's simple beyond the capabilities of even a large software vendor like Oracle. So the "grace period" restricts that patches and fixes window to something manageable. In conclusion does the concept of the "grace period" matter to you? If you define support as "getting assistance from Oracle" then maybe not. But if patches and fixes are important to you, then you need to understand the "grace period" and operate within the bounds of Oracle's Error Correction Support Policy. Disclaimer: this blog post was written July 2012. Oracle Support policies do change from time to time so the emphasis is on you to double check the facts presented in this blog.

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  • MSCC: Career & IT Fair 2014

    Already a couple of weeks ago, I've been addressed by Ibraahim and Yunus to see whether it would be interesting to participate in the 1st Career & IT Fair organised by the UoM Computer Club. Well, luckily we met at the Global Windows Azure Bootcamp and I wasn't too sure whether it would be possible for me to attend after all. The main reason is given because of work demand and furthermore due to the fact that the Mauritius Software Craftsmanship Community currently has no advertising material at all. Here's the brief statement of the event: "The UOM Students' Computer Club in collaboration with the UOM Students' Union and UOM CSE Department is organising a 'Career & IT Fair' on the 23rd and 24th April 2014. This event has for objective to provide a platform to tertiary students, secondary students as well as vocational students, the opportunity to meet job recruiters." Luckily, I was reminded that the 23rd is a Wednesday, and therefore I decided that it might be interesting to move our weekly Code & Coffee session to the university and hence be able to attend the career fair. As it turned out it was a great choice and thankfully Pritvi, Nadim as well as Ishwon volunteered to be around at the "community booth". Thankfully, the computer club gave us - the MSCC and the LUGM - one of their spaces in the lobby area of the Paul Octave Wiéhé Auditorium. My impression about the event Very well and professionally organised. Seriously, the lads over at the UoM Computer Club did a great job in organising their 2 days event, and felt very comfortable at any time. Actually, it was kind of amusing to some of the members constantly running around and checking everything. Even though that the whole process went smooth and easy off the hand. There were a couple of interesting pieces of information and announcements during the opening ceremony. For example, the Computer Science faculty is a very young one and has been initiated back in 1988 only - just by 4 staff members at that time. Now, after 25 years they have achieved quite a lot and there are currently 1.000+ active students attending the numerous lectures and courses. But there is no room to rest on previous achievements, and I was kind of surprised to hear that there are plans to extend the campus, and offer new lectures in the fields of nanotechnology, big data handling, and - crossing fingers - the introduction and establishment of a space control centre. Mauritius is already part of the Square Kilometre Array (SKA) and hopefully there will be more activities into that direction in the near future. Community - Awareness and collaboration As stated earlier, I could only spent one morning but luckily other members of the MSCC and the LUGM stayed during the whole two days and provided answers to any interested person. As for me, I took the opportunity to get in touch with the other companies in the lobby. Mainly, to create some awareness about our IT communities but also to see whether there might be options for future engagement in common activities, too. So far, I was able to speak to representatives of the following companies: ACCA Mauritius Business at Work Infomil LinkByNet Microsoft Indian Ocean Islands & French Pacific Spherinity Training Institute Spoon Consulting Ltd. State Informatics Ltd. Unfortunately, I only had a quick chat with an HR representative of LinkByNet but I fully count on our MSCC members like Nitin or LUGM member Ronny to spread our intentions over there.  So far, all of the representatives were really interested in our concepts and activities and I'm currently catching up with an introduction flyer for the MSCC that I'm going to send out to all those contacts via mail. It would be great to have more craftsmen as well as professional support on board. Some pictures from the event MSCC: Fantastic outlook for the near future. Announcements were made on Big data, nanotechnology, and space control centre in Mauritius. Interesting! MSCC: The lobby area was cramped with students. Great way to exchange and network. Good luck to all candidates! Passing the relay staff to... I recommend you to continue to read about the first Career & IT Fair on Ish's blog. He has a great summary and more details on those two days of IT activities than I have. Thanks and feel free to leave a comment (or two)... 

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  • Should a senior developer refuse to take paper exams during an interview?

    - by ??? Shengyuan Lu
    I found that many senior developers refuse to do paper exams in interviews. They regard the exam as a kind of humiliation, because they think that "They don't trust my programming ability even if I have five years working experience... only junior staff need take a paper exam...". However, Joel insists: 11. Do new candidates write code during their interview? Would you hire a magician without asking them to show you some magic tricks? Of course not. Is it justifiable if a senior developer refuses to take a paper exam in an interview?

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  • Passengers Push A Plane Half A Mile In China After Landing

    - by Gopinath
    In India, I have seen passengers pushing busses and cars when the vehicles break down in the mid of road. But never heard anything like this – a passenger flight in china had to be pushed half a mile by the  passengers and airport authorities after landing.   Chinese Shandong Airlines Flight arrived safely at Zhengzhou airport safely and broke down just before reaching the passenger terminal.  The 20 ton flight was pushed by staff and few passengers half a mile to clear the run way! via dailymail This article titled,Passengers Push A Plane Half A Mile In China After Landing, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Can an agile shop every really score 12 on the Joel Test?

    - by Simon
    I really like the Joel test, use it myself, and encourage my staff and interviewees to consider it carefully. However I don't think I can ever score more than 9 because a few points seem to contradict the Agile Manifesto, XP and TDD, which are the bedrocks of my world. Specifically the questions about schedule, specs, testers and quiet working conditions run counter to what we are trying to create and the values that we have adopted in being genuinely agile. So my question is whether it is possible for a true Agile shop to score 12?

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  • Valid concerns over shared developer team

    - by alphadogg
    Say your company is committed (and don't want to consider not doing this) to sharing/pooling a development team across a handful of business units. What would you setup as concerns/expectations that must be cleared before doing this? For example: Need agreement between units on how much actual time (FTE) is allocated to each unit Need agreement on scheduling of staff need agreement on request procedure if extra time is required by one party etc... Have you been in a situation like this as a manager of one unit destined to use this? If so, what were problems you experienced? What would you have or did implement? Same if you were the manager of the shared team. Please assume, for discussion, that the people concerned know that you can swap devs in and out on a whim. I don't want to know the disadvantages of this approach; I know them. I want to anticipate issues and know how to mitigate the fallout.

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  • Webcast: Introducing the New Oracle VM Blade Cluster Reference Configuration

    - by Ferhat Hatay
    The Fastest Way to Virtualize Your Datacenter Join our webcast “Best Practices for Speeding Virtual Infrastructure Deployment with Oracle VM” Tues., January 25, 2011 9 a.m. PT / 12 p.m. ET Presented by: Marc Shelley, Senior Manager, Oracle Blades Product Management Tom Lisjac, Senior Member, Oracle Technical Staff Register now for our live webcast! The Oracle VM blade cluster reference configuration addresses the key challenges associated with deploying a virtualization infrastructure. It eliminates or significantly reduces the assembly and integration of the following components BY UP TO 98%: Servers Storage Network Connections Virtualization Software Operating Systems Attend this fact-filled, how-to Webcast with Oracle experts to learn the best practices for deploying the reference configuration for Oracle VM Server for x86 and Sun Blade and Sun Fire x86 rack mount servers. Virtualization is easier than ever with this new configuration. Register now for our live webcast! For more information, see: Oracle white paper: Accelerating deployment of virtualized infrastructures with the Oracle VM blade cluster reference configuration Oracle technical white paper: Best Practices and Guidelines for Deploying the Oracle VM Blade Cluster Reference Configuration

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  • Can an agile shop every really score 12 on the Joel Test? [closed]

    - by Simon
    Possible Duplicate: Can an agile shop every really score 12 on the Joel Test? I really like the Joel test, use it myself, and encourage my staff and interviewees to consider it carefully. However I don't think I can ever score more than 9 because a few points seem to contradict the Agile Manifesto, XP and TDD, which are the bedrocks of my world. Specifically the questions about schedule, specs, testers and quiet working conditions run counter to what we are trying to create and the values that we have adopted in being genuinely agile. So my question is whether it is possible for a true Agile shop to score 12? [Note: I had this question closed on meta so I have re-posted here]

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  • Google I/O 2010 - Keynote Day 1

    Google I/O 2010 - Keynote Day 1 Google I/O 2010 - Keynote Day 1 Video footage from Day 1 keynote at Google I/O 2010 Vic Gundotra, Engineering Vice President, Google Sundar Pichai, Vice President, Product Management, Google Charles Pritchard, Founder, MugTug Jim Lanzone, CEO, Clicker Mike Shaver, VP Engineering, Mozilla Corporation Håkon Wium Lie, CTO, Opera Software Kevin Lynch, CTO, Adobe Systems Terry McDonell, Editor, Sports Illustrated Group Lars Rasmussen, Manager, Google Wave David Glazer, Engineering Director, Google Paul Maritz, President & CEO, VMware Ben Alex, Senior Staff Engineer, SpringSource Division of VMware, Bruce Johnson, Engineering Director, Google Kevin Gibbs, Software Engineer, Google For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 2 1 ratings Time: 02:05:08 More in Science & Technology

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  • Why do I have to choose between "management" and "technical" tracks in my career?

    - by Stephen Gross
    I was recently laid off, and although I found a new gig I'm a bit frustrated with how career tracks work in the land of software development. I really love doing a bit of everything: coding, testing, architect(ing), leadership/management, customer contact, requirements gathering, staff development, etc. Software companies, however, want me to fit into a niche: I'm either a coder, a tester, or a manager. When I try to explain to them that I'm best when I'm doing all of those at once, they seem very confused. I'm sympathetic to their interests, but at the same time frustrated that the industry works this way. Any advice? Do I just need to get with the program, so to speak?

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  • Supply Chain Professionals: Get Connected, Stay Current

    - by Stephen Slade
    Each day, thousands of supply chain professionals like you face challenges to lower inventory, collaborate better with distant partners and stretch the value from depleting resources.  Meeting ever-changing customer demands, with products getting to market faster and lifecycles shortning, the challenges grow even faster.  How do we respond? It’s amazing how much material is available on-line for our supply chain community. Many want to stay informed and be connected with better information. One great way to stay current on rapidly changing markets and solutions is to subscribe to the Value Chain Transformation newsletter published quarterly by the content staff at Oracle. In this edition, there’s a few great articles on Cloud, OpenWorld, events and products with solid customer testimony to share with you, our supply chain community.  Below is the link to the newsletter and how to subscribe Sept ‘12 Value Chain Newsletter: http://www.oracle.com/us/corporate/newsletter/archive/value-chain-and-procurement-1559127.html Subscription information is located at the bottom of the newsletter.

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • Summit reflections

    - by Rob Farley
    So far, my three PASS Summit experiences have been notably different to each other. My first, I wasn’t on the board and I gave two regular sessions and a Lightning Talk in which I told jokes. My second, I was a board advisor, and I delivered a precon, a spotlight and a Lightning Talk in which I sang. My third (last week), I was a full board director, and I didn’t present at all. Let’s not talk about next year. I’m not sure there are many options left. This year, I noticed that a lot more people recognised me and said hello. I guess that’s potentially because of the singing last year, but could also be because board elections can bring a fair bit of attention, and because of the effort I’ve put in through things like 24HOP... Yeah, ok. It’d be the singing. My approach was very different though. I was watching things through different eyes. I looked for the things that seemed to be working and the things that didn’t. I had staff there again, and was curious to know how their things were working out. I knew a lot more about what was going on behind the scenes to make various things happen, and although very little about the Summit was actually my responsibility (based on not having that portfolio), my perspective had moved considerably. Before the Summit started, Board Members had been given notebooks – an idea Tom (who heads up PASS’ marketing) had come up with after being inspired by seeing Bill walk around with a notebook. The plan was to take notes about feedback we got from people. It was a good thing, and the notebook forms a nice pair with the SQLBits one I got a couple of years ago when I last spoke there. I think one of the biggest impacts of this was that during the first keynote, Bill told everyone present about the notebooks. This set a tone of “we’re listening”, and a number of people were definitely keen to tell us things that would cause us to pull out our notebooks. PASSTV was a new thing this year. Justin, the host, featured on the couch and talked a lot of people about a lot of things, including me (he talked to me about a lot of things, I don’t think he talked to a lot people about me). Reaching people through online methods is something which interests me a lot – it has huge potential, and I love the idea of being able to broadcast to people who are unable to attend in person. I’m keen to see how this medium can be developed over time. People who know me will know that I’m a keen advocate of certification – I've been SQL certified since version 6.5, and have even been involved in creating exams. However, I don’t believe in studying for exams. I think training is worthwhile for learning new skills, but the goal should be on learning those skills, not on passing an exam. Exams should be for proving that the skills are there, not a goal in themselves. The PASS Summit is an excellent place to take exams though, and with an attitude of professional development throughout the event, why not? So I did. I wasn’t expecting to take one, but I was persuaded and took the MCM Knowledge Exam. I hadn’t even looked at the syllabus, but tried it anyway. I was very tired, and even fell asleep at one point during it. I’ll find out my result at some point in the future – the Prometric site just says “Tested” at the moment. As I said, it wasn’t something I was expecting to do, but it was good to have something unexpected during the week. Of course it was good to catch up with old friends and make new ones. I feel like every time I’m in the US I see things develop a bit more, with more and more people knowing who I am, who my staff are, and recognising the LobsterPot brand. I missed being a presenter, but I definitely enjoyed seeing many friends on the list of presenters. I won’t try to list them, because there are so many these days that people might feel sad if I don’t mention them. For those that I managed to see, I was pleased to see that the majority of them have lifted their presentation skills since I last saw them, and I happily told them as much. One person who I will mention was Paul White, who travelled from New Zealand to his first PASS Summit. He gave two sessions (a regular session and a half-day), packed large rooms of people, and had everyone buzzing with enthusiasm. I spoke to him after the event, and he told me that his expectations were blown away. Paul isn’t normally a fan of crowds, and the thought of 4000 people would have been scary. But he told me he had no idea that people would welcome him so well, be so friendly and so down to earth. He’s seen the significance of the SQL Server community, and says he’ll be back. It’ll be good to see him there. Will you be there too?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Can Separation of Duties Deter Cybercrime? YES!

    - by roxana.bradescu
    According to the CERT 2010 CyberSecurity Watch Survey: The public may not be aware of the number of incidents because almost three-quarters (72%), on average, of the insider incidents are handled internally without legal action or the involvement of law enforcement. However, cybercrimes committed by insiders are often more costly and damaging than attacks from outside. When asked what security policies and procedures supported or played a role in the deterrence of a potential cybercriminal, 36% said technically-enforced segregation of duties. In fact, many data protection regulations call for separation of duties and enforcement of least privilege. Oracle Database Security solutions can help you meet these requirements and prevent insider threats by preventing privileged IT staff from accessing the data they are charged with managing, ensuring developers and testers don't have access to production data, making sure that all database activity is monitored and audited to prevent abuse, and more. All without changes to your existing applications or costly infrastructure investments. To learn more, watch our Oracle Database Management Separation of Duties for Security and Regulatory Compliance webcast.

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  • Registration Open Now! Virtual Developer Day: Oracle ADF Development

    - by Greg Jensen
    Is your organization looking at developing Web or Mobile application based upon the Oracle platform?  Oracle is offering a virtual event for Developer Leads, Managers and Architects to learn more about developing Web, Mobile and beyond based on Oracle applications. This event will provide sessions that range from introductory to deep dive covering Oracle's strategic framework for developing multi-channel enterprise applications for the Oracle platforms. Multiple tracks cover every interest and every level and include live online Q&A chats with Oracle's technical staff.   For Registration and Information, please follow the link HERE Sign up for one of the following events below Americas - Tuesday - November 19th / 9am to 1pm PDT / 12pm to 4pm EDT / 1pm to 5pm BRT APAC - Thursday - November 21st / 10am - 1:30pm IST (India) / 12:30pm - 4pm SGT (Singapore) / 3:30pm -7pm AESDT EMEA - Tuesday - November 26th / 9am - 1pm GMT / 1pm - 5pm GST / 2:30pm -6:30pm IST

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  • Free Virtual Developer Day - Oracle Fusion Middleware Development

    - by B Shashikumar
    Oracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer.  Register now and join us on July 10th. https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

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  • How do I get a Canon MP550 working with Gutenprint?

    - by Marek
    My printer canonMP550 doesn't work with i7 x86 64bit under Ubuntu 11.10 with cups+Gutenprint2.5.7. What I found, is: in gutenprint it is translated into ip4000 only, but it belongs to the group ip4700, which is translated into ip4300 (parameter). I tried to correct, read only, what to do? Next is gutenprint uses cups 1.2, but installed is cups 1.5 , so instead system/library/ color sync/ ..... it is usr/share/color/icc/sRGB.icc. So this seem to be real bugs, but Ii am new and need help to correct this staff!

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  • Motorola India meets Mayan calender dead line – earlier than predicted

    - by Boonei
    My favorite cell phone maker Moto is closing it doors in India. Plan is to  have their service shops open. If you still want to grab the last living decendent of the phone in India there is good news “would continue to sell its phones till stocks are exhausted while service centers would continue to function”. Ya !  lock up in your safe, wait 20 years, then sell this antique for a fortune. There is will be staff cut and Moto promised to help employees at these difficult times. India is one of the most sort out market for mobile makers, what is running in Googles mind ? May be world is falling apart like Mayans predicted ?    

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  • Graphically intensive silverlight design

    - by Rick Hodder
    I'm designing a silverlight application for showing sheet music from a midi file. I want to create a horizontally scrolling musical staff. At my job I maintain a winforms application that is a scrolling Gantt chart of airplane schedules, and it basically has a rows collection, and it maps the left-most pixel and right-most pixels of the control to datetimes. Then the paint method loops through what it determines will be the visible rows, and draws a screen that shows the schedule information between the two dates. Would I be correct in assuming that I would need to something similar in silverlight for my sheetmusic, or would it be better to just create a horizontal scrollviewer containing a canvas that I have drawn programmaticially on. Am I headed in the right direction? I havent seen any articles on designing such a custom control: can you point me at any?

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