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  • Java Cloud Service Integration to REST Service

    - by Jani Rautiainen
    Service (JCS) provides a platform to develop and deploy business applications in the cloud. In Fusion Applications Cloud deployments customers do not have the option to deploy custom applications developed with JDeveloper to ensure the integrity and supportability of the hosted application service. Instead the custom applications can be deployed to the JCS and integrated to the Fusion Application Cloud instance. This series of articles will go through the features of JCS, provide end-to-end examples on how to develop and deploy applications on JCS and how to integrate them with the Fusion Applications instance. In this article a custom application integrating with REST service will be implemented. We will use REST services provided by Taleo as an example; however the same approach will work with any REST service. In this example the data from the REST service is used to populate a dynamic table. Pre-requisites Access to Cloud instance In order to deploy the application access to a JCS instance is needed, a free trial JCS instance can be obtained from Oracle Cloud site. To register you will need a credit card even if the credit card will not be charged. To register simply click "Try it" and choose the "Java" option. The confirmation email will contain the connection details. See this video for example of the registration.Once the request is processed you will be assigned 2 service instances; Java and Database. Applications deployed to the JCS must use Oracle Database Cloud Service as their underlying database. So when JCS instance is created a database instance is associated with it using a JDBC data source.The cloud services can be monitored and managed through the web UI. For details refer to Getting Started with Oracle Cloud. JDeveloper JDeveloper contains Cloud specific features related to e.g. connection and deployment. To use these features download the JDeveloper from JDeveloper download site by clicking the "Download JDeveloper 11.1.1.7.1 for ADF deployment on Oracle Cloud" link, this version of JDeveloper will have the JCS integration features that will be used in this article. For versions that do not include the Cloud integration features the Oracle Java Cloud Service SDK or the JCS Java Console can be used for deployment. For details on installing and configuring the JDeveloper refer to the installation guideFor details on SDK refer to Using the Command-Line Interface to Monitor Oracle Java Cloud Service and Using the Command-Line Interface to Manage Oracle Java Cloud Service. Access to a local database The database associated with the JCS instance cannot be connected to with JDBC.  Since creating ADFbc business component requires a JDBC connection we will need access to a local database. 3rd party libraries This example will use some 3rd party libraries for implementing the REST service call and processing the input / output content. Other libraries may also be used, however these are tested to work. Jersey 1.x Jersey library will be used as a client to make the call to the REST service. JCS documentation for supported specifications states: Java API for RESTful Web Services (JAX-RS) 1.1 So Jersey 1.x will be used. Download the single-JAR Jersey bundle; in this example Jersey 1.18 JAR bundle is used. Json-simple Jjson-simple library will be used to process the json objects. Download the  JAR file; in this example json-simple-1.1.1.jar is used. Accessing data in Taleo Before implementing the application it is beneficial to familiarize oneself with the data in Taleo. Easiest way to do this is by using a RESTClient on your browser. Once added to the browser you can access the UI: The client can be used to call the REST services to test the URLs and data before adding them into the application. First derive the base URL for the service this can be done with: Method: GET URL: https://tbe.taleo.net/MANAGER/dispatcher/api/v1/serviceUrl/<company name> The response will contain the base URL to be used for the service calls for the company. Next obtain authentication token with: Method: POST URL: https://ch.tbe.taleo.net/CH07/ats/api/v1/login?orgCode=<company>&userName=<user name>&password=<password> The response includes an authentication token that can be used for few hours to authenticate with the service: {   "response": {     "authToken": "webapi26419680747505890557"   },   "status": {     "detail": {},     "success": true   } } To authenticate the service calls navigate to "Headers -> Custom Header": And add a new request header with: Name: Cookie Value: authToken=webapi26419680747505890557 Once authentication token is defined the tool can be used to invoke REST services; for example: Method: GET URL: https://ch.tbe.taleo.net/CH07/ats/api/v1/object/candidate/search.xml?status=16 This data will be used on the application to be created. For details on the Taleo REST services refer to the Taleo Business Edition REST API Guide. Create Application First Fusion Web Application is created and configured. Start JDeveloper and click "New Application": Application Name: JcsRestDemo Application Package Prefix: oracle.apps.jcs.test Application Template: Fusion Web Application (ADF) Configure Local Cloud Connection Follow the steps documented in the "Java Cloud Service ADF Web Application" article to configure a local database connection needed to create the ADFbc objects. Configure Libraries Add the 3rd party libraries into the class path. Create the following directory and copy the jar files into it: <JDEV_USER_HOME>/JcsRestDemo/lib  Select the "Model" project, navigate "Application -> Project Properties -> Libraries and Classpath -> Add JAR / Directory" and add the 2 3rd party libraries: Accessing Data from Taleo To access data from Taleo using the REST service the 3rd party libraries will be used. 2 Java classes are implemented, one representing the Candidate object and another for accessing the Taleo repository Candidate Candidate object is a POJO object used to represent the candidate data obtained from the Taleo repository. The data obtained will be used to populate the ADFbc object used to display the data on the UI. The candidate object contains simply the variables we obtain using the REST services and the getters / setters for them: Navigate "New -> General -> Java -> Java Class", enter "Candidate" as the name and create it in the package "oracle.apps.jcs.test.model".  Copy / paste the following as the content: import oracle.jbo.domain.Number; public class Candidate { private Number candId; private String firstName; private String lastName; public Candidate() { super(); } public Candidate(Number candId, String firstName, String lastName) { super(); this.candId = candId; this.firstName = firstName; this.lastName = lastName; } public void setCandId(Number candId) { this.candId = candId; } public Number getCandId() { return candId; } public void setFirstName(String firstName) { this.firstName = firstName; } public String getFirstName() { return firstName; } public void setLastName(String lastName) { this.lastName = lastName; } public String getLastName() { return lastName; } } Taleo Repository Taleo repository class will interact with the Taleo REST services. The logic will query data from Taleo and populate Candidate objects with the data. The Candidate object will then be used to populate the ADFbc object used to display data on the UI. Navigate "New -> General -> Java -> Java Class", enter "TaleoRepository" as the name and create it in the package "oracle.apps.jcs.test.model".  Copy / paste the following as the content (for details of the implementation refer to the documentation in the code): import com.sun.jersey.api.client.Client; import com.sun.jersey.api.client.ClientResponse; import com.sun.jersey.api.client.WebResource; import com.sun.jersey.core.util.MultivaluedMapImpl; import java.io.StringReader; import java.util.ArrayList; import java.util.Iterator; import java.util.List; import java.util.Map; import javax.ws.rs.core.MediaType; import javax.ws.rs.core.MultivaluedMap; import oracle.jbo.domain.Number; import org.json.simple.JSONArray; import org.json.simple.JSONObject; import org.json.simple.parser.JSONParser; /** * This class interacts with the Taleo REST services */ public class TaleoRepository { /** * Connection information needed to access the Taleo services */ String _company = null; String _userName = null; String _password = null; /** * Jersey client used to access the REST services */ Client _client = null; /** * Parser for processing the JSON objects used as * input / output for the services */ JSONParser _parser = null; /** * The base url for constructing the REST URLs. This is obtained * from Taleo with a service call */ String _baseUrl = null; /** * Authentication token obtained from Taleo using a service call. * The token can be used to authenticate on subsequent * service calls. The token will expire in 4 hours */ String _authToken = null; /** * Static url that can be used to obtain the url used to construct * service calls for a given company */ private static String _taleoUrl = "https://tbe.taleo.net/MANAGER/dispatcher/api/v1/serviceUrl/"; /** * Default constructor for the repository * Authentication details are passed as parameters and used to generate * authentication token. Note that each service call will * generate its own token. This is done to avoid dealing with the expiry * of the token. Also only 20 tokens are allowed per user simultaneously. * So instead for each call there is login / logout. * * @param company the company for which the service calls are made * @param userName the user name to authenticate with * @param password the password to authenticate with. */ public TaleoRepository(String company, String userName, String password) { super(); _company = company; _userName = userName; _password = password; _client = Client.create(); _parser = new JSONParser(); _baseUrl = getBaseUrl(); } /** * This obtains the base url for a company to be used * to construct the urls for service calls * @return base url for the service calls */ private String getBaseUrl() { String result = null; if (null != _baseUrl) { result = _baseUrl; } else { try { String company = _company; WebResource resource = _client.resource(_taleoUrl + company); ClientResponse response = resource.type(MediaType.APPLICATION_FORM_URLENCODED_TYPE).get(ClientResponse.class); String entity = response.getEntity(String.class); JSONObject jsonObject = (JSONObject)_parser.parse(new StringReader(entity)); JSONObject jsonResponse = (JSONObject)jsonObject.get("response"); result = (String)jsonResponse.get("URL"); } catch (Exception ex) { ex.printStackTrace(); } } return result; } /** * Generates authentication token, that can be used to authenticate on * subsequent service calls. Note that each service call will * generate its own token. This is done to avoid dealing with the expiry * of the token. Also only 20 tokens are allowed per user simultaneously. * So instead for each call there is login / logout. * @return authentication token that can be used to authenticate on * subsequent service calls */ private String login() { String result = null; try { MultivaluedMap<String, String> formData = new MultivaluedMapImpl(); formData.add("orgCode", _company); formData.add("userName", _userName); formData.add("password", _password); WebResource resource = _client.resource(_baseUrl + "login"); ClientResponse response = resource.type(MediaType.APPLICATION_FORM_URLENCODED_TYPE).post(ClientResponse.class, formData); String entity = response.getEntity(String.class); JSONObject jsonObject = (JSONObject)_parser.parse(new StringReader(entity)); JSONObject jsonResponse = (JSONObject)jsonObject.get("response"); result = (String)jsonResponse.get("authToken"); } catch (Exception ex) { throw new RuntimeException("Unable to login ", ex); } if (null == result) throw new RuntimeException("Unable to login "); return result; } /** * Releases a authentication token. Each call to login must be followed * by call to logout after the processing is done. This is required as * the tokens are limited to 20 per user and if not released the tokens * will only expire after 4 hours. * @param authToken */ private void logout(String authToken) { WebResource resource = _client.resource(_baseUrl + "logout"); resource.header("cookie", "authToken=" + authToken).post(ClientResponse.class); } /** * This method is used to obtain a list of candidates using a REST * service call. At this example the query is hard coded to query * based on status. The url constructed to access the service is: * <_baseUrl>/object/candidate/search.xml?status=16 * @return List of candidates obtained with the service call */ public List<Candidate> getCandidates() { List<Candidate> result = new ArrayList<Candidate>(); try { // First login, note that in finally block we must have logout _authToken = "authToken=" + login(); /** * Construct the URL, the resulting url will be: * <_baseUrl>/object/candidate/search.xml?status=16 */ MultivaluedMap<String, String> formData = new MultivaluedMapImpl(); formData.add("status", "16"); JSONArray searchResults = (JSONArray)getTaleoResource("object/candidate/search", "searchResults", formData); /** * Process the results, the resulting JSON object is something like * this (simplified for readability): * * { * "response": * { * "searchResults": * [ * { * "candidate": * { * "candId": 211, * "firstName": "Mary", * "lastName": "Stochi", * logic here will find the candidate object(s), obtain the desired * data from them, construct a Candidate object based on the data * and add it to the results. */ for (Object object : searchResults) { JSONObject temp = (JSONObject)object; JSONObject candidate = (JSONObject)findObject(temp, "candidate"); Long candIdTemp = (Long)candidate.get("candId"); Number candId = (null == candIdTemp ? null : new Number(candIdTemp)); String firstName = (String)candidate.get("firstName"); String lastName = (String)candidate.get("lastName"); result.add(new Candidate(candId, firstName, lastName)); } } catch (Exception ex) { ex.printStackTrace(); } finally { if (null != _authToken) logout(_authToken); } return result; } /** * Convenience method to construct url for the service call, invoke the * service and obtain a resource from the response * @param path the path for the service to be invoked. This is combined * with the base url to construct a url for the service * @param resource the key for the object in the response that will be * obtained * @param parameters any parameters used for the service call. The call * is slightly different depending whether parameters exist or not. * @return the resource from the response for the service call */ private Object getTaleoResource(String path, String resource, MultivaluedMap<String, String> parameters) { Object result = null; try { WebResource webResource = _client.resource(_baseUrl + path); ClientResponse response = null; if (null == parameters) response = webResource.header("cookie", _authToken).get(ClientResponse.class); else response = webResource.queryParams(parameters).header("cookie", _authToken).get(ClientResponse.class); String entity = response.getEntity(String.class); JSONObject jsonObject = (JSONObject)_parser.parse(new StringReader(entity)); result = findObject(jsonObject, resource); } catch (Exception ex) { ex.printStackTrace(); } return result; } /** * Convenience method to recursively find a object with an key * traversing down from a given root object. This will traverse a * JSONObject / JSONArray recursively to find a matching key, if found * the object with the key is returned. * @param root root object which contains the key searched for * @param key the key for the object to search for * @return the object matching the key */ private Object findObject(Object root, String key) { Object result = null; if (root instanceof JSONObject) { JSONObject rootJSON = (JSONObject)root; if (rootJSON.containsKey(key)) { result = rootJSON.get(key); } else { Iterator children = rootJSON.entrySet().iterator(); while (children.hasNext()) { Map.Entry entry = (Map.Entry)children.next(); Object child = entry.getValue(); if (child instanceof JSONObject || child instanceof JSONArray) { result = findObject(child, key); if (null != result) break; } } } } else if (root instanceof JSONArray) { JSONArray rootJSON = (JSONArray)root; for (Object child : rootJSON) { if (child instanceof JSONObject || child instanceof JSONArray) { result = findObject(child, key); if (null != result) break; } } } return result; } }   Creating Business Objects While JCS application can be created without a local database, the local database is required when using ADFbc objects even if database objects are not referred. For this example we will create a "Transient" view object that will be programmatically populated based the data obtained from Taleo REST services. Creating ADFbc objects Choose the "Model" project and navigate "New -> Business Tier : ADF Business Components : View Object". On the "Initialize Business Components Project" choose the local database connection created in previous step. On Step 1 enter "JcsRestDemoVO" on the "Name" and choose "Rows populated programmatically, not based on query": On step 2 create the following attributes: CandId Type: Number Updatable: Always Key Attribute: checked Name Type: String Updatable: Always On steps 3 and 4 accept defaults and click "Next".  On step 5 check the "Application Module" checkbox and enter "JcsRestDemoAM" as the name: Click "Finish" to generate the objects. Populating the VO To display the data on the UI the "transient VO" is populated programmatically based on the data obtained from the Taleo REST services. Open the "JcsRestDemoVOImpl.java". Copy / paste the following as the content (for details of the implementation refer to the documentation in the code): import java.sql.ResultSet; import java.util.List; import java.util.ListIterator; import oracle.jbo.server.ViewObjectImpl; import oracle.jbo.server.ViewRowImpl; import oracle.jbo.server.ViewRowSetImpl; // --------------------------------------------------------------------- // --- File generated by Oracle ADF Business Components Design Time. // --- Tue Feb 18 09:40:25 PST 2014 // --- Custom code may be added to this class. // --- Warning: Do not modify method signatures of generated methods. // --------------------------------------------------------------------- public class JcsRestDemoVOImpl extends ViewObjectImpl { /** * This is the default constructor (do not remove). */ public JcsRestDemoVOImpl() { } @Override public void executeQuery() { /** * For some reason we need to reset everything, otherwise * 2nd entry to the UI screen may fail with * "java.util.NoSuchElementException" in createRowFromResultSet * call to "candidates.next()". I am not sure why this is happening * as the Iterator is new and "hasNext" is true at the point * of the execution. My theory is that since the iterator object is * exactly the same the VO cache somehow reuses the iterator including * the pointer that has already exhausted the iterable elements on the * previous run. Working around the issue * here by cleaning out everything on the VO every time before query * is executed on the VO. */ getViewDef().setQuery(null); getViewDef().setSelectClause(null); setQuery(null); this.reset(); this.clearCache(); super.executeQuery(); } /** * executeQueryForCollection - overridden for custom java data source support. */ protected void executeQueryForCollection(Object qc, Object[] params, int noUserParams) { /** * Integrate with the Taleo REST services using TaleoRepository class. * A list of candidates matching a hard coded query is obtained. */ TaleoRepository repository = new TaleoRepository(<company>, <username>, <password>); List<Candidate> candidates = repository.getCandidates(); /** * Store iterator for the candidates as user data on the collection. * This will be used in createRowFromResultSet to create rows based on * the custom iterator. */ ListIterator<Candidate> candidatescIterator = candidates.listIterator(); setUserDataForCollection(qc, candidatescIterator); super.executeQueryForCollection(qc, params, noUserParams); } /** * hasNextForCollection - overridden for custom java data source support. */ protected boolean hasNextForCollection(Object qc) { boolean result = false; /** * Determines whether there are candidates for which to create a row */ ListIterator<Candidate> candidates = (ListIterator<Candidate>)getUserDataForCollection(qc); result = candidates.hasNext(); /** * If all candidates to be created indicate that processing is done */ if (!result) { setFetchCompleteForCollection(qc, true); } return result; } /** * createRowFromResultSet - overridden for custom java data source support. */ protected ViewRowImpl createRowFromResultSet(Object qc, ResultSet resultSet) { /** * Obtain the next candidate from the collection and create a row * for it. */ ListIterator<Candidate> candidates = (ListIterator<Candidate>)getUserDataForCollection(qc); ViewRowImpl row = createNewRowForCollection(qc); try { Candidate candidate = candidates.next(); row.setAttribute("CandId", candidate.getCandId()); row.setAttribute("Name", candidate.getFirstName() + " " + candidate.getLastName()); } catch (Exception e) { e.printStackTrace(); } return row; } /** * getQueryHitCount - overridden for custom java data source support. */ public long getQueryHitCount(ViewRowSetImpl viewRowSet) { /** * For this example this is not implemented rather we always return 0. */ return 0; } } Creating UI Choose the "ViewController" project and navigate "New -> Web Tier : JSF : JSF Page". On the "Create JSF Page" enter "JcsRestDemo" as name and ensure that the "Create as XML document (*.jspx)" is checked.  Open "JcsRestDemo.jspx" and navigate to "Data Controls -> JcsRestDemoAMDataControl -> JcsRestDemoVO1" and drag & drop the VO to the "<af:form> " as a "ADF Read-only Table": Accept the defaults in "Edit Table Columns". To execute the query navigate to to "Data Controls -> JcsRestDemoAMDataControl -> JcsRestDemoVO1 -> Operations -> Execute" and drag & drop the operation to the "<af:form> " as a "Button": Deploying to JCS Follow the same steps as documented in previous article"Java Cloud Service ADF Web Application". Once deployed the application can be accessed with URL: https://java-[identity domain].java.[data center].oraclecloudapps.com/JcsRestDemo-ViewController-context-root/faces/JcsRestDemo.jspx The UI displays a list of candidates obtained from the Taleo REST Services: Summary In this article we learned how to integrate with REST services using Jersey library in JCS. In future articles various other integration techniques will be covered.

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  • How do I design the file storage issue?

    - by user102533
    I am working on an application that creates video files and stores them in a folder in the C:\ drive. I speculate that there will be a large number of these files in the future and we would run out of disk space at some point of time (on our VPS). When the time comes that we have to upgrade, we either plan to use one of the Cloud providers to store files or our existing provider can add another disk (say D:\ drive). Either way, I would want to design the app now in a way that in future, moving to different locations would not be an issue and would be transparent to the end user. The code that creates these files supports 2 ways: myObj.SetOutputToDisk(<path to store>); or myObj.SetOutputToMemoryStream(ms); If we go with the Cloud architecture, I assume we might have the following combination: Cloud Files + Existing VPS or Cloud Files + Cloud Windows Server Given the unknowns at this time, how would I go about designing this?

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  • Using a service registry that doesn’t suck Part III: Service testing is part of SOA governance

    - by gsusx
    This is the third post of this series intended to highlight some of the principles of modern SOA governance solution. You can read the first two parts here: Using a service registry that doesn’t suck part I: UDDI is dead Using a service registry that doesn’t suck part II: Dear registry, do you have to be a message broker? This time I’ve decided to focus on what of the aspects that drives me ABSOLUTELY INSANE about traditional SOA Governance solutions: service testing or I should I say the lack of...(read more)

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  • Using a service registry that doesn’t suck part II: Dear registry, do you have to be a message broker?

    - by gsusx
    Continuing our series of posts about service registry patterns that suck, we decided to address one of the most common techniques that Service Oriented (SOA) governance tools use to enforce policies. Scenario Service registries and repositories serve typically as a mechanism for storing service policies that model behaviors such as security, trust, reliable messaging, SLAs, etc. This makes perfect sense given that SOA governance registries were conceived as a mechanism to store and manage the policies...(read more)

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  • Agile SOA Governance: SO-Aware and Visual Studio Integration

    - by gsusx
    One of the major limitations of traditional SOA governance platforms is the lack of integration as part of the development process. Tools like HP-Systinet or SOA Software are designed to operate by models on which the architects dictate the governance procedures and policies and the rest of the team members follow along. Consequently, those procedures are frequently rejected by developers and testers given that they can’t incorporate it as part of their daily activities. Having SOA governance products...(read more)

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  • SO-Aware at the Atlanta Connected Systems User Group

    - by gsusx
    Today my colleague Don Demsak will be presenting a session about WCF management, testing and governance using SO-Aware and the SO-Aware Test Workbench at the Connected Systems User Group in Atlanta . Don is a very engaging speaker and has prepared some very cool demos based on lessons of real world WCF solutions. If you are in the ATL area and interested in WCF, AppFabric, BizTalk you should definitely swing by Don’s session . Don’t forget to heckle him a bit (you can blame it for it ;) )...(read more)

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  • Back from Teched US

    - by gsusx
    It's been a few weeks since I last blogged and, trust me, I am not happy about it :( I have been crazily busy with some of our projects at Tellago which you are going to hear more about in the upcoming weeks :) I was so busy that I didn't even have time to blog about my sessions at Teched US last week. This year I ended up presenting three sessions on three different tracks: BIE403 | Real-Time Business Intelligence with Microsoft SQL Server 2008 R2 Session Type: Breakout Session Real-time business...(read more)

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  • Tellago & Tellago Studios at Microsoft TechReady

    - by gsusx
    This week Microsoft is hosting the first edition of their annual TechReady conference. Even though TechReady is an internal conference, Microsoft invited us to present a not one but two sessions about some our recent work. We are particularly proud of the fact that one of those sessions is about our SO-Aware service registry. We see this as a recognition to the growing popularity of SO-Aware as the best Agile SOA governance solution in the Microsoft platform. Well, on Tuesday I had the opportunity...(read more)

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  • Navigating the Unpredictable Swinging of the Financial Regulation Pendulum

    - by Sylvie MacKenzie, PMP
    Written by Guest Blogger: Maureen Clifford, Sr Product Marketing Manager, Oracle The pendulum of the regulatory clock is constantly in motion, albeit often not in any particular rhythm.  Nevertheless, given what many insurers have been through economically, any movement can send shock waves through critical innovation and operational plans.  As pointed out in Deloitte’s 2012 Global Insurance Outlook, the impact of regulatory reform can cause major uncertainty in the area of costs.  As the reality of increasing government regulations settles in, the change that comes along with it creates more challenges in compliance and ultimately on delivering the optimum return on investment.  The result of this changing environment is a proliferation of compliance projects that must be executed with an already constrained set of resources, budget and time. Insurers are confronted by the need to gain visibility into all of their compliance efforts and proactively manage them. Currently that is very difficult to do as these projects often are being managed by groups across the enterprise and they lack a way to coordinate their efforts and drive greater synergies.  With limited visibility and equally limited resources it is no surprise that reporting on project status and determining realistic completion of these projects is only a dream. As a result, compliance deadlines are missed, penalties are incurred, credibility with key stakeholders and the public is jeopardized and returns and competitive advantage go unrealized. Insurers need to ask themselves some key questions: Do I have “one stop” visibility into all of my compliance efforts?  If not, what can I do to change that? What is top priority and how does that impact my already taxed resources? How can I figure out how to best balance my resources to get these compliance projects done as well as keep key innovation and operational efforts on track? How can ensure that I have all the requisite documentation for each compliance project I undertake? Dealing with complying with regulatory efforts is a necessary evil. Don't let the regulatory pendulum sideline your efforts to generate the greatest return on investment for your key stakeholders.

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  • SO-Aware sessions in Dallas and Houston

    - by gsusx
    Our WCF Registry: SO-Aware keeps being evangelized throughout the world. This week Tellago Studios' Dwight Goins will be speaking at Microsoft events in Dallas and Houston ( https://msevents.microsoft.com/cui/EventDetail.aspx?culture=en-US&EventID=1032469800&IO=ycqB%2bGJQr78fJBMJTye1oA%3d%3d ) about WCF management best practices using SO-Aware . If you are in the area and passionate about WCF you should definitely swing by and give Dwight a hard time ;)...(read more)

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Announcing SO-Aware Test Workbench

    - by gsusx
    Yesterday was a big day for Tellago Studios . After a few months hands down working, we announced the release of the SO-Aware Test Workbench tool which brings sophisticated performance testing and test visualization capabilities to theWCF world. This work has been the result of the feedback received by many of our SO-Aware and Tellago customers in terms of how to improve the WCF testing. More importantly, with the SO-Aware Test Workbench we are trying to address what has been one of the biggest challenges...(read more)

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  • Monitoring / metric collection for system collectives that change a lot in time (a.k.a. cloud)

    - by Florin Andrei
    When your server fleet doesn't change a lot in time, like when you're using bare-metal hosting, classic monitoring and metric collection solutions (Nagios, Munin) work well. But if the number of systems varies a lot in time, and may in fact vary rapidly, classic software is more difficult to setup and use. E.g., trying to make Nagios (monitoring) keep up with a rapidly evolving cloud infrastructure can be cumbersome. Same for Munin (metric collection). It's not just the configuration, but the way the information is conveyed to the user, or displayed, is inadequate for the cloud. What are some possible alternatives that work well with the cloud? The goals are to collect and display metrics (analog to Munin), and generate alerts when certain metrics go out of bounds or when certain services are unavailable (analog to Nagios), and do everything in a cloud-friendly manner. Some cloud providers offer monitoring / metric collection as services, but not always, and if you use more than one provider you don't want to become too dependent of just one vendor. So provider-independent solutions are required. EDIT: I am asking this question in a general fashion - not limited to any given cloud infrastructure (like OpenStack), but in the general case of using arbitrary cloud providers.

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  • problem in basic implementation of MVVM pattern - Services

    - by netmajor
    I watch some video and read articles about MVVM pattern and start thinking how should I implement it in my Silverlight app. So at first I create Silverlight application. I think that for clear view I create 3 folders: View - for each user control page in my app, ViewModel - for c# class which will querying date and Model- Entity Data Model of my SQL Server or Oracle Database. And now I am confused, cause I want to implement *WCF/RIA Services/Web services* in my project. In which folder should I put in class of services? I see in examples that Services take date and filtering it and then output data was binding in View - so It looks as ViewModel. But I was sure that someone use Services in Model and that I want to do. But how? Can someone explain me implementing Services as Model? Is my point of view at MVVM is correctly?

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  • amazon web services and sql server support

    - by user25011
    Hi All, I have built my application using sql server 2008 and .net framework 3.5 I am looking for a sclable hosting service and have come to think of amazon web services. Does amazon also support hosting of sql server 2008 databases? What hosting services do you advise Thank you.

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  • window services works after local account used before this account

    - by Gauls
    Hi All of a sudden my window services app after installation does not start(Some services stop automatically if they have no work to do) uses custom user, if i change the logon setting to use local system account and click start works fine, then when i go back and change to use this account (local user- custom user under user group) and then click start it works fine, why didn't work in the first place???????????? Thanks

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  • What are the benefits of running chef-server instead of chef-solo?

    - by strife25
    I am looking at automated deployment solutions for my team and have been playing with Chef for the past few days. I've been able to get a simple web app up an running from a base Red Hat VM using chef-solo. Our end goal is to use Chef (or another system) to automatically deploy application topologies to the cloud as we run builds. Our process would basically run like so: Our web app code, dependencies, and chef cookbooks are stored in SCM A build is executed and greats a single package for images to acquire and test against The build engine then deploys new cloud images that run a chef client to get packages installed. The images acquire the cookbooks from SCM or the Chef server and install everything to get up and running What are the benefits and/or use cases for getting a Chef Server running? Are there any major benefits to have a Chef Server hold and acquire the cookbooks from SCM vs. using chef-solo and having a script that will pull the cookbooks from SCM?

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  • Difference between Software Services & IT Consulting.

    - by Rohit
    I have been looking into sites of IT companies but I am confused with the terms they use for their offerings. Some write: "Software Services, IT Consulting", some write: "Technology, Consulting", some write" "Product engineering, Application Development". Can someone clarify what is the difference between: (1) Software services & IT Consulting. (2) Technology and Consulting.

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  • User does not exist when configuring Sharepoint Report Services

    - by Michael S
    Installing in a vm which is running Windows Server 2003 Installed SQLServer 2005 with reporting services Installed ServicePack 2 Installed SharePoint 2003 Configured SSRS per (Installation/Configuration Guide for SharePoint Integration Mode) by Raju Sakthivel Architect Installed SharePoint Report Services Add-in When to SharePoint 2003 Admin Central a. Reporting Administration i. Grant Database Access 1. Username, password - used login (part of Local Admin Group) - username doesn't exist. Need help figuring out this issue!

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  • Distributed computing for a company? Is there such a 'free' thing?

    - by Jakub
    I am new to the whole distributed computing / cloud thing. But I had an idea at work for our multimedia stuff like movie encoding / cpu intensive things tasks (which sometimes take a few hours). Is there a 'free' (linux?) way to go about using a Windows machine, and offsetting those cpu cycles for that task to say 10 servers that are generally idle (cpu wise)? I'm just curious if there is a way to do this or am I just grasping at straws here. My thought is that a 'cloud' setup would achieve this, however like I stated initially, I am a total newbie when it comes to it. This is just an idea, looking for some thoughts? Anyone achieve this?

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  • Windows XP "automatic" services not starting

    - by Mala
    Hi I have a fresh install of WinXP. The main problem is that every time I start it up, I have to go into Administrative Tools and start the needed services, such as DCOM, RTP, DHCP, etc etc. The only services that start automatically are: plug and play remote procedure server windows audio workstation All of the rest have to be started manually, in spite of the fact that they're listed as "automatic". Why won't they start on their own like they should? Thanks, Mala

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  • Solaris: Is it OK to disable font services?

    - by cjavapro
    Is it OK to disable these services? # svcs -l '*font*' fmri svc:/application/font/stfsloader:default name Standard Type Services Framework (STSF) Font Server loader enabled true state online next_state none state_time Sun May 30 17:58:14 2010 restarter svc:/network/inetd:default fmri svc:/application/font/fc-cache:default name FontConfig Cache Builder enabled true state online next_state none state_time Sun May 30 17:58:15 2010 logfile /var/svc/log/application-font-fc-cache:default.log restarter svc:/system/svc/restarter:default dependency require_all/none svc:/system/filesystem/local (online) dependency require_all/refresh file://localhost/etc/fonts/fonts.conf (online) dependency require_all/none file://localhost/usr/bin/fc-cache (online) #

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