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  • Something about Property Management or &hellip; the understanding of SharePoint Admins/roles ?!?

    - by Enrique Lima
    When I talk about SharePoint, for some reason it comes to my mind as if it were property management and all the tasks associated with it. So, imagine you have a lot ( a piece of land of sorts), you then decide there is something you want to do with it.  So, you make the choice of having a building built.  Now, in order to go forward with your plan, you need to check what the rules/regulations are.  Has is it been zoned residential, commercial, industrial … you get the idea.  This to me sounds like Governance.  The what am I to do given a defined set of rules. We keep on moving forward based on those rules.  And with this we start the process of building, the building process takes us to survey the land, identify what our boundaries are.  And as we go along we start getting the idea in our head as to what we will do as far as the building goes.  We identify the essentials of the building, basic services and such.  All in all, we plan.  And as with many things we do, we like solid foundations.  What a solid foundation looks like will depend on where and what we build.  The way buildings are built depends in many ways in being able to foresee the potential for natural disasters or to try to leverage the lay of the land.  Sound familiar?  We have done our Requirements Gathering. We have the building in place, we have followed the zoning rules, we have implemented services.  But we need someone to manage the building, now we move on to the human side of the story.  We want to establish a means to normalcy in the building, someone that can be the monitoring agent as to the “what’s going on?” of it.  This person will be tasked with making sure all basic services are functional, that measures are taken if there is an issue and so on.  Enter the Farm Administrator. In a way, we establish an extension of the rules to make sure the building and the apartments/offices build follow a standard set of rules too. Now, in turn you will have people leasing or buying the apartments/offices, they will be the keepers of that space.  So, now we are building sites, we have moved from having the building (farm) ready, to leasing/selling offices/apartments (site collections).  There will be someone assuming responsibility for those offices, that person will authorize or be informed about activities and also who not only gets a code into the building, but perhaps a key to the office.  Enter Site Collection Administrator.  And then perhaps we move on to the person that would be responsible for specifics within the office, for example a Human Resources Manager or Coordinator.  They will have specific control and knowledge about people.  A facilities coordinator, and so on.  I would translate that into Site Administrators. With that said then, we identify the following: Role Name Responsibility (but not limited to) Farm Administrator Infrastructure Site Collection Admin Policies for Content, Hierarchy, Recycle Bin, Security and Access Site Owner (Site Admin) Security and Access, Training, Guidance, Manage Templates All in all there are different levels of responsibility to be handled, but it is very important to understand what they are and what they mean. Here is a link to very well laid out explanation on this … http://www.endusersharepoint.com/2009/08/11/site-managers-and-end-user-expectations-roles-and-responsibilities/

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  • Oracle Spatial and Graph – A year in review

    - by Mandy Ho
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} What a great year for Oracle Spatial! Or shall I now say, Oracle Spatial and Graph, with our official name change this summer. There were so many exciting events and updates we had this year, and this blog will review and link to some of the events you may have missed over the year. We kicked off 2012 with our webinar: Situational Analysis at OnStar with Oracle Spatial and Graph. We collaborated with OnStar’s Emergency Strategy and Outreach expert, Jeff Joyner ,on how Onstar uses Google Earth Visualization, NAVTEQ data and Oracle Database to deliver fast, accurate emergency services to its customers. In the next webinar in our 2012 series, Oracle partner TARGUSinfo showcased how to build a robust, scalable and secure customer relationship management systems – with built-in mapping and spatial analysis, and deployed in the cloud. This is a very cool system using all Oracle technologies including Oracle Database and Fusion Middleware MapViewer. Attendees learned how to gather market insight, score prospects and customers and perform location analysis. The replay is available here. Our final webinar of the year focused on using Oracle Business Intelligence tools, along with Oracle Spatial and Graph to perform location-aware predictive analysis. Watch the webcast here: In June, we joined up with the Location Intelligence conference in Washington, DC, and had a very successful 2012 Oracle Spatial User Conference. Customers and partners from the US, as well as from EMEA and Asia, flew in to share experiences and ideas, and get technical updates from Oracle experts. Users were excited to hear about spatial-Exadata performance, and advances in MapViewer and BI. Peter Doolan of Oracle Public Sector kicked off the event with a great keynote, and US Census, NOAA, and Ordnance Survey Great Britain were just a few of the presenters. Presentation archive here. We recognized some of the most exceptional partners and customers for their contributions to advancing mainstream solutions using geospatial technologies. Planning for 2013’s conference has already started. Please contribute your papers for consideration here. http://www.locationintelligence.net/ We also launched a new Oracle PartnerNetwork Spatial Specialization – to enable partners to get validated in the marketplace for their expertise in taking solutions to market. Individuals can also get individual certifications. Learn more here. Oracle Open World was not to disappoint, with news regarding our next Oracle Spatial and Graph release, as well as the announcement of our new Oracle Spatial and Graph SIG board! Join the SIG today. One more exciting event as we look to 2013. Spatial and location technologies have a dedicated track at the January BIWA SIG Summit – on January 9-10 in Redwood Shores, CA. View the agenda and register here: www.biwasummit.org. We thank you for all your support during the year of 2012 and look towards an even more exciting 2013! Wishing you and your family a prosperous New Year and Happy Holidays!

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  • The Connected Company: WebCenter Portal - Feedback - Analytics and Polls

    - by Michael Snow
    Evernote Export body, td { }Guest Post by: Mitchell Palski, Staff Sales Consultant The importance of connecting peers has been widely recognized and socialized as a critical component of employee intranets. Organizations are striving to provide mediums for sharing knowledge and improving awareness across their enterprise. Indirectly, the socialization of your enterprise should lead to cost savings and improved product/service quality. However, many times the direct effects of connecting an organization’s leadership with its employees are overlooked. Oracle WebCenter Portal can help you bridge that gap by gathering implicit and explicit feedback. Implicit Feedback Through Usage Analytics Analytics allows administrators to track and analyze WebCenter Portal traffic and usage. Analytics provides the following basic functionality: Usage Tracking Metrics: Analytics collects and reports metrics of common WebCenter Portal functions, including community and portlet traffic. Behavior Tracking: Analytics can be used to analyze WebCenter Portal metrics to determine usage patterns, such as page visit duration and usage over time. User Profile Correlation: Analytics can be used to correlate metric information with user profile information. Usage tracking reports can be viewed and filtered by user profile data such as country, company or title. Usage analytics help measure how users interact with website content – allowing your IT staff and business analysts to make informed decisions when planning development for your next intranet enhancement. For example: If users are not accessing your Announcements page and missing critical information that they need to be aware of, you may elect to use graphical links on the home page to direct more users to that page. As a result, the number of employee help-requests to HR decreases. If users are not accessing your News page to read recent articles, you may elect to stop spending as much time updating the page with new stories and cut costs in your communications department. You notice that there is a high volume of users accessing the Employee Dashboard page so your organization decides to continue making personalization enhancements to the page and investing in the Portal tool that most users are accessing. Usage analytics aren’t necessarily a new concept in the IT industry. What sets WebCenter Portal Analytics apart is: Reports are tailored for WebCenter specific tools Report can be easily added to a page as simple as a drag-and-drop Explicit Feedback Through Polls WebCenter Portal users can create, edit, take, and analyze online polls. With polls, you can survey your audience (such as their opinions and their experience level), check whether they can recall important information, and gather feedback and metrics. How many times have you been involved in a requirements discussion and someone has asked a question similar to “Well how do you know that no one likes our home page?” and the response is “Everyone says they hate it! That’s all anyone complains about.” No one has any measurable, quantifiable metric to gauge user satisfaction. Analytics measure usage, but your organization also needs to measure the quality of your portal as defined by the actual people that use it. With that information, your leadership can make informed decisions that will not only match usage patterns but also relate to employees on a personal level. The end result is a connection between employees and leadership that gives everyone in the organization a sense of ownership of their Portal rather than the feeling of development decisions being segregated to leadership only. Polls can be created and edited through the Poll Manager: Polls and View Poll Results can easily be added to a page through drag-and-drop. What did we learn? Being a “connected” company doesn’t just mean helping employees connect with each other horizontally across your enterprise. It also means connecting those employees to the decisions that affect their everyday activities. Through WebCenter Portal Usage Analytics and Polls, any decision that is made to remove a Portal page, update a Portal page, or develop new Portal functionality, can be justified by quantifiable metrics. Instead of fielding complaints and hearing that your employees don’t have a voice, give those employees a voice and listen!

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  • Capgemini Global Business Process Management Report

    - by JuergenKress
    Welcome to the Capgemini Global Business Process Management (BPM) Report. This report is an exploration of key trends in BPM as seen by CXOs across a broad selection of sectors and geographies. BPM is perhaps at a tipping point - it’s certainly at an exciting stage in its evolution. As both an engineer and an Operational Research practitioner in my early career, and subsequently as a consultant, I have seen BPM through its development over the last 26 years. BPM has its roots in management practices such as Total Quality Management, Business Process Reengineering & Model Based Development; but the advent of the new generation of sophisticated modelling and process execution technologies has greatly enhanced BPM’s power to truly transform businesses. This has created one of the most rapidly growing and attractive market sectors for both services and technology. We see BPM as a critical management discipline that when executed against clear, cross organizational business objectives, can deliver exceptional value to that organization. However, we also see that the potential for BPM is not well understood. Our decision to conduct this global survey stemmed from discussions with our clients. We sought to gain a better impression of their understanding of BPM, how they measure its value, and how far it is prioritized within their Business and Technology Transformation efforts. This research confirms our belief that BPM needs to be a jointly owned Business and IT discipline. It also demonstrates that it is starting to gain significant traction in the market and investments are starting to pay dividends to the early adopters. At Capgemini we are being asked by our clients to help them simplify and improve their business models and the technology that supports them and we are already seeing BPM become an integral and key part of this proposition. Business Process Management is becoming ever more relevant to both large and small organizations in the current economic climate. At a time when many different market sectors are facing slow revenue growth, customer churn and increased pressures on costs, BPM becomes a critical weapon in the battle for efficiency and effectiveness in processes. Furthermore, in a challenging and changing business environment that is characterized by uncertainty, it allows organizations to adapt, be more agile and fleet of foot. Capgemini is seeing strong demand for BPM services in markets such as the USA, the UK, the Netherlands and France; and there are clear signs of increased interest in other geographies such as, Germany, Sweden, Spain, Italy and Australia. In sector terms, the financial services industry has led the way in BPM adoption over the recent past, driven by increased focus on customer- centricity and regulatory compliance. Other sectors, public sector, utilities, telco, retail and manufacturing are now not only catching up, but are starting o use BPM in new ways to create new business models to serve customers and outsmart the competition. The research findings also show however that this is a complex landscape, and we are not seeing adoption of BPM in a clear and consistent way. This report also looks at some of the barriers to adoption, with organizational silos being a major obstacle. Waters are further muddied by fragmented budgets, lack of clear governance and ownership and internal politics. The objective of our investment in this research project was to shed some light on these elements with a view to assisting organizations to create strategies that avoid or at least mitigate some of these barriers to success. Management of change in such endea vours is a key part in enabling the appropriate alignment of business and technology to support their transformation efforts. I hope that you find this report of benefit in the further adoption of Business Process Management. Get the full report here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Capgemini,bpm report,bpm market,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Get More From Your Service Request

    - by Get Proactive Customer Adoption Team
    Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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  • Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

    - by B Shashikumar
    Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies  expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here.  You can also attend an Oracle Cloud Conference event at a city near you. Register here. 

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  • CFOs: Do You Have a Playbook for Growth?

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein, Oracle Midsize Programs In most global markets, CFOs are optimistic about their company's growth opportunities. Deloitte's CFO Signals Report, "Time to Accelerate" found that: In the U.K. business optimism is at its highest level in three-and-a-half years Optimism in North America rose from a strong +42% last quarter (Q2 to Q3 2013) to an even stronger +54%. The inaugural Southeast Asia survey, 44% of CFOs reported a positive outlook despite worries over the Chinese economy and political uncertainty. Sustainable and profitable business growth doesn't usually happen by accident. Company's need a playbook for growth that's owned by the CFO. And today, that playbook must leverage the six enabling technologies--Social, Big Data, Mobile, Cloud, Analytics, and The Internet of Things (or, as Oracle president Mark Hurd explains, "The Internet of the People"). On Monday June 9 at  2:00 pm Eastern, CFO.com is hosting a webcast, "The CFO Playbook on Growth: How CFOs Can Boost Efficiency and Performance with Automation". Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} “Investing in technology begins with a business metric driven business case with clear tangible business results expected," says John Lieblang, Affiliate Partner with Waterstone Management Group. "The progressive CFO has learned how to forge a partnership with the CIO to align everyone in the 'result value chain' to be accountable for the business results not just for functional technology.” Click HERE to register  Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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  • Pinterest and the Rising Power of Imagery

    - by Mike Stiles
    If images keep you glued to a screen, you’re hardly alone. Countless social users are letting their eyes do the walking, waiting for that special photo to grab their attention. And perhaps more than any other social network, Pinterest has been giving those eyes plenty of room to walk. Pinterest came along in 2010. Its play was that users could simply create topic boards and pin pictures to the appropriate boards for sharing. Yes there are some words, captions mostly, but not many. The speed of its growth raised eyebrows. Traffic quadrupled in the last quarter of 2011, with 7.51 million unique visitors in December alone. It now gets 1.9 billion monthly page views. And it was sticky. In the US, the average time a user spends strolling through boards and photos on Pinterest is 15 minutes, 50 seconds. Proving the concept of browsing a catalogue is not dead, it became a top 5 referrer for several apparel retailers like Land’s End, Nordstrom, and Bergdorfs. Now a survey of online shoppers by BizRate Insights says that Pinterest is responsible for more purchases online than Facebook. Over 70% of its users are going there specifically to keep up with trends and get shopping ideas. And when they buy, the average order value is $179. Pinterest is also scoring better in terms of user engagement. 66% of pinners regularly follow and repin retailers, whereas 17% of Facebook fans turn to that platform for purchase ideas. (Facebook still wins when it comes to reach and driving traffic to 3rd-party sites by the way). Social posting best practices have consistently shown that posts with photos are rewarded with higher engagement levels. You may be downright Shakespearean in your writing, but what makes images in the digital world so much more powerful than prose? 1. They transcend language barriers. 2. They’re fun and addictive to look at. 3. They can be consumed in fractions of a second, important considering how fast users move through their social content (admit it, you do too). 4. They’re efficient gateways. A good picture might get them to the headline. A good headline might then get them to the written content. 5. The audience for them surpasses demographic limitations. 6. They can effectively communicate and trigger an emotion. 7. With mobile use soaring, photos are created on those devices and easily consumed and shared on them. Pinterest’s iPad app hit #1 in the Apple store in 1 day. Even as far back as 2009, over 2.5 billion devices with cameras were on the streets generating in just 1 year, 10% of the number of photos taken…ever. But let’s say you’re not a retailer. What if you’re a B2B whose products or services aren’t visual? Should you worry about your presence on Pinterest? As with all things, you need a keen awareness of who your audience is, where they reside online, and what they want to do there. If it doesn’t make sense to put a tent stake in Pinterest, fine. But ignore the power of pictures at your own peril. If not visually, how are you going to attention-grab social users scrolling down their News Feeds at top speed? You’re competing with every other cool image out there from countless content sources. Bore us and we’ll fly right past you.

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  • Adobe Photoshop Vs Lightroom Vs Aperture

    - by Aditi
    Adobe Photoshop is the standard choice for photographers, graphic artists and Web designers. Adobe Photoshop Lightroom  & Apple’s Aperture are also in the same league but the usage is vastly different. Although Photoshop is most popular & widely used by photographers, but in many ways it’s less relevant to photographers than ever before. As Lightroom & Aperture is aimed squarely at photographers for photo-processing. With this write up we are going to help you choose what is right for you and why. Adobe Photoshop Adobe Photoshop is the most liked tool for the detailed photo editing & designing work. Photoshop provides great features for rollover and Image slicing. Adobe Photoshop includes comprehensive optimization features for producing the highest quality Web graphics with the smallest possible file sizes. You can also create startling animations with it. Designers & Editors know how important precise masking is, PhotoShop lets you do that with various detailing tools. Art history brush, contact sheets, and history palette are some of the smart features, which add to its viability. Download Whether you’re producing printed pages or moving images, you can work more efficiently and produce better results because of its smooth integration across other adobe applications. Buy supporting layer effects, it allows you to quickly add drop shadows, inner and outer glows, bevels, and embossing to layers. It also provides Seamless Web Graphics Workflow. Photoshop is hands-down the BEST for editing. Photoshop Cons: • Slower, less precise editing features in Bridge • Processing lots of images requires actions and can be slower than exporting images from Lightroom • Much slower with editing and processing a large number of images Aperture Apple Aperture is aimed at the professional photographer who shoots predominantly raw files. It helps them to manage their workflow and perform their initial Raw conversion in a better way. Aperture provides adjustment tools such as Histogram to modify color and white balance, but most of the editing of photos is left for Photoshop. It gives users the option of seeing their photographs laid out like slides or negatives on a light table. It boasts of – stars, color-coding and easy techniques for filtering and picking images. Aperture has moved forward few steps than Photoshop, but most of the editing work has been left for Photoshop as it features seamless Photoshop integration. Aperture Pros: Aperture is a step up from the iPhoto software that comes with every Mac, and fairly easy to learn. Adjustments are made in a logical order from top to bottom of the menu. You can store the images in a library or any folder you choose. Aperture also works really well with direct Canon files. It is just $79 if you buy it through Apple’s App Store Moving forward, it will run on the iPad, and possibly the iPhone – Adobe products like Lightroom and Photoshop may never offer these options It is much nicer and simpler user interface. Lightroom Lightroom does a smashing job of basic fixing and editing. It is more advanced tool for photographers. They can use it to have a startling photography effect. Light room has many advanced features, which makes it one of the best tools for photographers and far ahead of the other two. They are Nondestructive editing. Nothing is actually changed in an image until the photo is exported. Better controls over organizing your photos. Lightroom helps to gather a group of photos to use in a slideshow. Lightroom has larger Compare and Survey views of images. Quickly customizable interface. Simple keystrokes allow you to perform different All Lightroom controls are kept available in panels right next to the photos. Always-available History palette, it doesn’t go when you close lightroom. You gain more colors to work with compared to Photoshop and with more precise control. Local control, or adjusting small parts of a photo without affecting anything else, has long been an important part of photography. In Lightroom 2, you can darken, lighten, and affect color and change sharpness and other aspects of specific areas in the photo simply by brushing your cursor across the areas. Photoshop has far more power in its Cloning and Healing Brush tools than Lightroom, but Lightroom offers simple cloning and healing that’s nondestructive. Lightroom supports the RAW formats of more cameras than Aperture. Lightroom provides the option of storing images outside the application in the file system. It costs less than photoshop. Download Why PhotoShop is advanced than Lightroom? There are countless image processing plug-ins on the market for doing specialized processing in Photoshop. For example, if your image needs sophisticated noise reduction, you can use the Noiseware plug-in with Photoshop to do a much better job or noise removal than Lightroom can do. Lightroom’s advantages over Aperture 3 Will always have better integration with Photoshop. Lightroom is backed by bigger and more active user community (So abundant availability for tutorials, etc.) Better noise reduction tool. Especially for photographers the Lens-distortion correction tool  is perfect Lightroom Cons: • Have to Import images to work on them • Slows down with over 10,000 images in the catalog • For processing just one or two images this is a slower workflow Photoshop Pros: • ACR has the same RAW processing controls as Lightroom • ACR Histogram is specialized to the chosen color space (Lightroom is locked into ProPhoto RGB color space with an sRGB tone curve) • Don’t have to Import images to open in Bridge or ACR • Ability to customize processing of RAW images with Photoshop Actions Pricing and Availability Get LightRoomGet PhotoShop Latest version Of Photoshop can be purchased from Adobe store and Adobe authorized reseller and it costs US$999. Latest version of Aperture can be bought for US$199 from Apple Online store or Mac App Store. You can buy latest version of LightRoom from Adobe Store or Adobe Authorized reseller for US$299. Related posts:Adobe Photoshop CS5 vs Photoshop CS5 extended Web based Alternatives to Photoshop 10 Free Alternatives for Adobe Photoshop Software

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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • What's going on with INETA and the Regional Speakers Bureau?

    - by Chris Williams
    For those of you that have been waiting patiently (and not so patiently) I'm happy to say that we're very near completion on some changes/enhancements/improvements that will allow us to finally go live with the INETA Regional Speakers Bureau. I know quite a few of you have already registered, which is great (though some of you may need to come back and update your info) and we've had a few folks submit requests, mostly in a test capacity, but soon we'll be up and live. Here's how it breaks down. Be sure to read this, because things have changed a bit from when we initially announced it. 1. The majority of our speaker/event funding is going into the Regional Speakers Bureau.  The National Bureau still exists, but it's a good bit smaller than it was before, and it's not an "every group" benefit anymore. We'll be using the National Bureau as more of a strategic task force, targeting high impact events and areas that need some community building love from INETA. These will be identified and handled on a case by case basis, and may include more than just user group events. 2. You're going to get more events per group, per year than you did before. Not only are we focusing more resources on this program, but we're also making a lot of efforts to use it more effectively. With the INETA Regional Speakers Bureau, you should be able to get 2-3 INETA speakers per year, on average. Not every geographical area will have exactly the same experience, but we're doing the best we can. 3. It's not a farm team program for the National Bureau. Unsurprisingly, I managed to offend a number of people when I previously made the comment that the Regional Speakers Bureau program was a farm team or stepping stone to the National Bureau. It was a poor choice of words.  Anyone can participate in the Regional Speakers Bureau, and I look forward to working with all of you. 4. There is assistance for your efforts. The exact final details are still being hammered out, but expect it to look something like this: (all distances listed are based on a round trip) Distances < 120 miles = $0 121 miles - 240 miles = $50 (effectively 1 to 2 hours, each way) 241 miles - 360 miles = $100 (effectively 2 to 3 hours, each way) 361 miles - 480 miles = $200 (effectively 3 to 4 hours, each way) For those of you who travel a lot, we're working on a solution to handle group visits when you're away from home. These will (for now) be handled on a case by case basis. 5. We're going to make it as easy as possible to work with the program. In order to do this, we need a few things from you. For speakers, that means your home address. It also means (maybe) filling out a simple 1 line expense report via the INETA website. For user groups, it means making sure your meeting address is up to date as well. 6. Distances will be automatically calculated from your home of record to the user group event and back. We realize that this is not a perfect solution to every instance, but we're not paying you to speak at an event, and you won't be taxed on this money. It's simply some assistance to make your community efforts easier. Our way of saying thanks for everything you do. 7. Sounds good so far, what's the catch? There's always a catch, right? In this case there are two of them: 1) At this time, Microsoft employees are welcome to use the website to line up speaking engagements with user groups, but are not eligible for financial assistance. 2) Anyone can register and use the website to line up speaking engagements with user groups, however you must receive and maintain a net score of 3+ positive ratings (we're implementing a thumbs up / thumbs down system) in order to receive financial assistance. These ratings are provided by the User Group leaders after the meeting has taken place. 8. Involvement by the User Group leaders is a key factor in the success of this program. Your job isn't done once you request a speaker. After you've had your meeting, it's critical that you go back to the website and take a very small survey. Doing this ensures that the speaker gets rated (and compensated if eligible) and also ensures that you can make another request, since you won't be able to make a new request if you have an old one outstanding. 9. What about Canada? We're definitely working on that. Unfortunately nothing new to report on that front, other than to say that we're trying. So... this is where things stand currently. We're working very quickly to get this in place and get speakers and groups together. If you have any questions, please leave a comment below and I'll answer them as quickly as possible. If I've forgotten anything, or if things change, I'll update it here. Thanks, Chris G. Williams INETA Board of Directors

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  • Oracle Delivers Latest Release of Oracle Enterprise Manager 12c

    - by Scott McNeil
    Richer Service Catalog for Database and Middleware as a Service; Enhanced Database and Middleware Management Help Drive Enterprise-Scale Private Cloud Adoption News Summary IT organizations are adopting private clouds as a stepping-stone to business-driven, self-service IT. Successful implementations hinge on the ability to efficiently deploy and manage cloud services at enterprise scale. Having a complete cloud management solution integrated with an enterprise-class technology stack is a fundamental requirement for IT. Oracle Enterprise Manager 12c Release 4 meets that requirement by helping businesses become more agile and responsive, while reducing cost, complexity, and risk. News Facts Oracle Enterprise Manager 12c Release 4, available today, lets organizations rapidly adopt Oracle-based, enterprise-scale private clouds. New capabilities provide advanced technology stack management, secure database administration, and enterprise service governance, enabling Oracle customers and partners to maximize database and application performance and drive innovation using self-service IT platforms. The enhancements have been driven by customers and the growing Oracle Enterprise Manager Ecosystem, comprised of more than 750 Oracle PartnerNetwork (OPN) Specialized partners. Oracle and its partners and customers have built over 140 plug-ins and connectors for Oracle Enterprise Manager. Watch the video highlights. Automation for Broader Cloud Services Oracle Enterprise Manager 12c Release 4 allows for a rapid enterprise-wide adoption of database, middleware and infrastructure services in the private cloud, driven by an enhanced API-enabled service catalog. The release features “push button” style provisioning of complete environments such as SOA and Oracle Active Data Guard, and fast data cloning that enables rapid deployment and testing of enterprise applications. Out-of-the-box capabilities to detect data and configuration vulnerabilities provide enhanced cloud service governance along with greater operational control through a flexible and extensible showback mechanism. Enhanced Database Management A new performance warehouse enables predictive database diagnostics and trend analysis and helps identify database problems before they occur. New enterprise data-governance capabilities enhance security by helping systematically discover and protect sensitive data. Step-by-step orchestration of upgrades with the ability to rollback changes enables faster adoption of Oracle Database 12c. Expanded Fusion Middleware Management A new consolidated view of Oracle Fusion Middleware 12c deployments with a guided management capability lets administrators apply best management practices to diverse middleware environments and identify performance issues quickly. A Java VM Diagnostics as a Service feature allows governed access to diagnostics data for IT workers across multiple disciplines for accelerated DevOps resolutions of defects and performance optimization. New automated provisioning for SOA lets middleware administrators perform mass SOA provisioning with ease. Superior Enterprise-Grade Management Private roles and preferred credentials have been added to Oracle Enterprise Manager to provide additional fine-grained security for organizations with complex access control requirements. A new security console provides a single point of control for managing the security of Oracle Enterprise Manager environments. Support for the latest industry standard SNMP v3 protocol, including encryption, enables more secure heterogeneous management. “Smart monitoring” adapts to observed environmental changes and adds self-management capabilities to help Oracle Enterprise Manager run at peak performance, while demanding less IT supervision. Supporting Quotes “Lawrence Livermore National Laboratory has a strong tradition of technology breakthroughs and leadership. As a member of Oracle’s Customer Advisory Board for Oracle Enterprise Manager, we have consistently provided feedback and guidance in the areas of enterprise-scale cloud, self-diagnosability, and secure administration for the product,” said Tim Frazier, CIO, NIF and Photon Sciences, Lawrence Livermore National Laboratory. “We intend to take advantage of the Release 4 features that support enterprise-scale availability and fine-grained security capabilities for private cloud deployments.” “IDC's most recent CloudTrack survey shows that most enterprises plan to adopt hybrid cloud architectures over the next three years,” said Mary Johnston Turner, Research Vice President, Enterprise System Management Software, IDC. “These organizations plan to deploy a wide range of workloads into cloud environments including mission critical database and middleware services that require high levels of fault tolerance and disaster recovery. Such capabilities were traditionally custom configured for each application but cloud offers the possibility to incorporate such properties within the service definition, enabling organizations to adopt cloud without compromise. With the latest release of Oracle Enterprise Manager 12c, Oracle is providing customers with an out-of-the-box experience for delivering highly-resilient cloud services for databases and applications.” “Since its inception, Oracle has been leading the way in innovative, scalable and high performance solutions for the enterprise. With this release of Oracle Enterprise Manager, we are extending this leadership by providing enterprise-scale capabilities for planning, delivering, and managing private clouds. We call this ‘zero-to-cloud – accelerated.’ These enhancements help our customers to expedite their adoption of cloud computing and prepares them for the next generation of self-service IT,” said Prakash Ramamurthy, senior vice president of Systems and Cloud Management at Oracle. Supporting Resources Oracle Enterprise Manager 12c Video: Cerner Delivers High Performance Private Cloud Video: BIAS Achieves Outstanding Results with Private Cloud Press Release Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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  • SQL SERVER – Beginning New Weekly Series – Memory Lane – #001

    - by pinaldave
    I am introducing a new series today.  This series is called “Memory Lane.”  From the last six years and 2,300 articles, there are fantastic articles I keep revisiting.  Sometimes when I read old blog posts I think I should have included something or added a bit more to the topic.  But for many articles, I still feel they are fantastic (even after six years) and could be read again and again. I have also found that after six years of blogging, readers will write to me and say “Pinal, why don’t you write about X, Y or Z.”  The answer is: I already did!  It is here on the blog, or in the comments, or possibly in one of my books.  The solution has always been there, it is simply a matter of finding it and presenting it again.  That is why I have created Memory Lane.  I will be listing the best articles from the same week of the past six years.  You will find plenty of reading material every Saturday from articles of SQLAuthority past. Here is the list of curetted articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 Query to Display Foreign Key Relationships and Name of the Constraint for Each Table in Database My blogging journey began with this blog post. As many of you know my journey began with creating a repository of my scripts. This was very first script which I had written to find out foreign key relationship and constraints. The same query was updated later on using the new SYS schema modification in SQL Server. Version 1: Using sys.schema Version 2: Using sys.schema and additional columns 2007 Milestone Posts – 1 Year (365 blogs) and 1 Million Views When I reached 1st week of Nov in 2007 SQLAuthority.com blog had around 365 blog posts and 1 Million Views. I was not obsessed with the statistics before but this was indeed an interesting moment for me as I was blogging for myself and did not realize that so many people are reading my blog. In year 2006 there were not many bloggers so blogging was new to me as well. I was learning it as I go. 2008 Stored Procedure WITH ENCRYPTION and Execution Plan If you have stored procedure and its code is encrypted when you execute it what will be displayed in the execution plan. There are two kinds of execution plans 1) Estimated and 2) Actual. It will be indeed interesting to know what is displayed in both the cases when Stored Procedure is encrypted. What is your guess? Now go ahead and click on here and figure out your answer. If the user is not able to login into SQL Server due to any error or issues there were two different blog post addresses the same issue here and here. 2009 It seems like Nov is the month of SQLPASS month. In 2009 on the same week I was in USA attending SQLPASS event. I had a fantastic experience attending the event. Here are the blog posts covering the subject Day 1, Day 2, Day 3, Day 4 2010 Finding the last backup time for all the databases This little script is very powerful and instantly gives details when was the last time your database backup performed. If you are reading this blog post – I say just go ahead and check if everything is alright on your server and you have all the necessary latest backup. It is better to be safe than sorrow. Version 1: Above script was improved to get more details about the database Version 2: This version of the script will include pretty much have all the backup related information in a single script. Do not miss to save it for future use. Are you a Database Administrator or a Database Developer? Three years ago I created a very small survey and the results which I have received are very interesting. The question was asking what is the profile of the visitor of that blog post and I noticed that DBA and Developers have balanced with little inclination towards Developers. Have you voted so far? If not, go ahead! 2011 New Book Released – SQL Server Interview Questions And Answers One year ago, on November 3, 2011 I published my book SQL Server Interview Questions and Answers.  The book has a lot of great reviews, and we have even received emails telling us this book was a life changer because it helped get them a great new job.  I don’t think anyone can get a job just from my book.  It was the individual who studied hard and took it seriously, and was determined to learn something new.  The book might have helped guide them and show them the topics to study, but they spent their own energy on it.  It was their own skills that helped them pass the exam. So, in this very first installment, I would like to thank the readers for accepting our book, for giving it great reviews and for using it and sharing it.  Our goal in writing this book was to help others, and it seems like we succeeded. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • The standards that fail us and the intellectual bubble

    - by Jeff
    There has been a great deal of noise in the techie community about standards, and a sudden and unexplainable hate for Flash. This noise isn't coming from consumers... the countless soccer moms, teens and your weird uncle Bob, it's coming from the people who build (or at least claim to build) the stuff those consumers consume. If you could survey the position of consumers on the topic, they'd likely tell you that they just want stuff on the Web to work.The noise goes something like this: Web standards are the correct and right thing to use across the Intertubes, and anything not a part of those standards (Flash) is bad. Furthermore, the more recent noise is centered around the idea that HTML 5, along with Javascript, is the right thing to use. The arguments against Flash are, well, the truth is I haven't seen a good argument. I see anecdotal nonsense about high CPU usage and things I'd never think to check when I'm watching Piano Cat on YouTube, but these aren't arguments to me. Sure, I've seen it crash a browser a few times, but it's totally rare.But let's go back to standards. Yes, standards have played an important role in establishing the ubiquity of the Web. The protocols themselves, TCP/IP and HTTP, have been critical. HTML, which has served us well for a very long time, established an incredible foundation. Javascript did an OK job, and thanks to clever programmers writing great frameworks like JQuery, is becoming more and more useful. CSS is awful (there, I said it, I feel SO much better), and I'll never understand why it's so disconnected and different from anything else. It doesn't help that it's so widely misinterpreted by different browsers. Still, there's no question that standards are a good thing, and they've been good for the Web, consumers and publishers alike.HTML 4 has been with us for more than a decade. In Web years, that might as well be 80. HTML 5, contrary to popular belief, is not a standard, and likely won't be for many years to come. In fact, the Web hasn't really evolved at all in terms of its standards. The tools that generate the standard markup and script have, but at the end of the day, we're still living with standards that are more than ten years old. The "official" standards process has failed us.The Web evolved anyway, and did not wait for standards bodies to decide what to do next. It evolved in part because Macromedia, then Adobe, kept evolving Flash. In the earlier days, it mostly just did obnoxious splash pages, but then it started doing animation, and then rich apps as they added form input. Eventually it found its killer app: video. Now more than 95% of browsers have Flash installed. Consumers are better for it.But I'll do it one better... I'll go out on a limb and say that Flash is a standard. If it's that pervasive, I don't care what you tell me, it's a standard. Just because a company owns it doesn't mean that it's evil or not a standard. And hey, it pains me to say that as a developer, because I think the dev tools are the suck (more on that in a minute). But again, consumers don't care. They don't even pay for Flash. The bottom line is that if I put something Flash based on the Internet, it's likely that my audience will see it.And what about the speed of standards owned by a company? Look no further than Silverlight. Silverlight 2 (which I consider the "real" start to the story) came out about a year and a half ago. Now version 4 is out, and it has come a very long way in its capabilities. If you believe Riastats.com, more than half of browsers have it now. It didn't have to wait for standards bodies and nerds drafting documents, it's out today. At this rate, Silverlight will be on version 6 or 7 by the time HTML 5 is a ratified standard.Back to the noise, one of the things that has continually disappointed me about this profession is the number of people who get stuck in an intellectual bubble, color it with dogmatic principles, and completely ignore the actual marketplace where this stuff all has to live. We aren't machines; Binary thinking that forces us to choose between "open standards" and "proprietary lock-in" (the most loaded b.s. FUD term evar) isn't smart at all. The truth is that the <object> tag has allowed us to build incredible stuff on top of the old standards, and consumers have benefitted greatly. Consumer desire, capitalism, and yes, standards ratified by nerds who think about this stuff for years have all played a role in the broad adoption of the Interwebs.We could all do without the noise. At the end of the day, I'm going to build stuff for the Web that's good for my users, and I'm not going to base my decisions on a techie bubble religion. Imagine what the brilliant minds behind the noise could do for the Web if they joined me in that pursuit.

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  • Five Things Learned at the BSR Conference in San Francisco on Nov 2nd-4th

    - by Evelyn Neumayr
    The BSR Conference 2011—“Redefining Leadership”—held from Nov 2nd to Nov 4th in San Francisco, with Oracle as one of the main sponsors, saw senior business executives, civil society representatives, and other experts from around the world gathering to share strategies and insights on the future of sustainability. The general conference sessions kicked off on November 2nd with a plenary address by former U.S. Vice President Al Gore. Other sessions were presented by CEOs of the caliber of Carl Bass (Autodesk), Brian Dunn (Best Buy), Carlos Brito (Anheuser-Busch InBev) and Ofra Strauss (Strauss Group). Here are five key highlights from the conference: 1.      The main leadership challenge is integrating sustainability into core business functions and overcoming short-termism. The “BSR GlobeScan State of Sustainable Business Poll 2011” - a survey of nearly 500 business leaders from 300 member companies - shows that 84% of respondents are optimistic that global businesses will embrace CSR/sustainability as part of their core strategies and operations in the next five years but consider integrating sustainability into their core business functions the key challenge. It is still difficult for many companies that are committed to the sustainability agenda to find investors that understand the long-term implications and as Al Gore said “Many companies are given the signal by the investors that it is the short term results that matter and that is a terribly debilitating force in the market.” 2.      Companies are required to address increasing compliance requirements and transparency in their supply chain, especially in relation with conflict minerals legislation and water management. The Dodd-Frank legislation, OECD guidelines, and the upcoming Securities and Exchange Commission (SEC) rules require companies to monitor upstream the sourcing of tin, tantalum, tungsten, and gold, but given the complexity of this issue companies need to collaborate and partner with peer companies in their industry as well as in other industries to understand how to address conflict minerals in their supply chains. The Institute of Public and Environmental Affairs’ (IPE) China Water Pollution Map enables the public to access thousands of environmental quality, discharge, and infraction records released by various government agencies. Empowered with this information, the public has the opportunity to place greater pressure on polluting companies to comply with environmental standards and create solutions to improve their performance. 3.      A new standard for reporting on supply chain greenhouse gas emissions is available. The New “Scope 3” Supply Chain Greenhouse Gas Inventory Standard, released on October 4th 2011, is the only international greenhouse gas emissions standard that accounts for the full lifecycle of a company’s products. It provides a framework for companies to account for indirect emissions outside of energy use, such as transportation, manufacturing, and distribution, and it incorporates both upstream and downstream impacts of a product. With key investors now listing supplier vulnerability to rising energy prices and disruptions of service as a key concern, greenhouse gas (GHG) management isn’t just for leading companies but a necessity for any business. 4.      Environmental, social, and corporate governance (ESG) reporting is becoming increasingly important to investors and other stakeholders. While European investors have traditionally driven the ESG agenda, U.S. investors are increasingly including ESG data in their analyses. This trend will likely increase as stakeholders continue to demand that an ESG lens be applied to their investments. Investors are increasingly looking to partner on sustainability, as they see the benefits of ESG providing significant returns on investment. 5.      Software companies are offering an increasing variety of solutions to help drive changes and measure performance internally, in supply chains, and across peer companies. The significant challenge is how to integrate different software systems to facilitate decision-making based on a holistic understanding of trade-offs. Jon Chorley, Chief Sustainability Officer and Vice President, Supply Chain Management Product Strategy at Oracle was a panelist in the “Trends in Sustainability Software” session and commented that, “How we think about our business decisions really comes down to how we think about cost. And as long as we don’t assign a cost to things that have an environmental impact or social impact, then we make decisions based on incomplete information. If we could include that in the process that determines ‘Is this product profitable? we would then have a much better decision.” For more information on BSR visit www.brs.org. You can also view highlights of the plenary session at http://www.bsr.org/en/bsr-conference/session-summaries/2011. Oracle is proud to be a sponsor of this BSR conference. By Elena Avesani, Principal Product Strategy Manager, Oracle          

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  • 5 Things I Learned About the IT Labor Shortage

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein | Sr. Principal Product Marketing Director | Oracle Midsize Programs | @JimLein Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} 5 Things I Learned About the IT Labor Shortage A gentle autumn breeze is nudging the last golden leaves off the aspen trees. It’s time to wrap up the series that I started back in April, “The Growing IT Labor Shortage: Are You Feeling It?” Even in a time of relatively high unemployment, labor shortages exist depending on many factors, including location, industry, IT requirements, and company size. According to Manpower Groups 2013 Talent Shortage Survey, 35% of hiring managers globally are having difficulty filling jobs. Their top three challenges in filling jobs are: 1. lack of technical competencies (hard skills) 2. Lack of available applicants 3. Lack of experience The same report listed Technicians as the most difficult position to fill in the United States For most companies, Human Capital and Talent Management have never been more strategic and they are striving for ways streamline processes, reduce turnover, and lower costs (see this Oracle whitepaper, “ Simplify Workforce Management and Increase Global Agility”). Everyone I spoke to—partner, customer, and Oracle experts—agreed that it can be extremely challenging to hire and retain IT talent in today’s labor market. And they generally agreed on the causes: a. IT is so pervasive that there are myriad moving parts requiring support and expertise, b. thus, it’s hard for university graduates to step in and contribute immediately without experience and specialization, c. big IT companies generally aren’t the talent incubators that they were in the freewheeling 90’s due to bottom line pressures that require hiring talent that can hit the ground running, and d. it’s often too expensive for resource-strapped midsize companies to invest the time and money required to get graduates up to speed. Here are my top lessons learned from my conversations with the experts. 1. A Better Title Would Have Been, “The Challenges of Finding and Retaining IT Talent That Matches Your Requirements” There are more applicants than jobs but it’s getting tougher and tougher to find individuals that perfectly fit each and every role. Top performing companies are increasingly looking to hire the “almost ready”, striving to keep their existing talent more engaged, and leveraging their employee’s social and professional networks to quickly narrow down candidate searches (here’s another whitepaper, “A Strategic Approach to Talent Management”). 2. Size Matters—But So Does Location Midsize companies must strive to build cultures that compete favorably with what large enterprises can offer, especially when they aren’t within commuting distance of IT talent strongholds. They can’t always match the compensation and benefits offered by large enterprises so it's paramount to offer candidates high quality of life and opportunities to build their resumes in alignment with their long term career aspirations. 3. Get By With a Little Help From Your Friends It doesn’t always make sense to invest time and money in training an employee on a task they will not perform frequently. Or get in a bidding war for talent with skills that are rare and in high demand. Many midsize companies are finding that it makes good economic sense to contract with partners for remote support rather than trying to divvy up each and every role amongst their lean staff. Internal staff can be assigned to roles that will have the highest positive impact on achieving organizational goals. 4. It’s Actually Both “What You Know” AND “Who You Know” If I was hiring someone today I would absolutely leverage the social and professional networks of my co-workers. Period. Most research shows that hiring in this manner is less expensive and time consuming AND produces better results. There is also some evidence that suggests new hires from employees’ networks have higher job performance and retention rates. 5. I Have New Respect for Recruiters and Hiring Managers My hats off to them—it’s not easy hiring and retaining top talent with today’s challenges. Check out the infographic, “A New Day: Taking HR from Chaos to Control”, on Oracle’s Human Capital Management solutions home page. You can also explore all of Oracle’s HCM solutions from that page based on your role. You can read all the posts in this series by clicking on the links in the right sidebar. Stay tuned…we’ll continue to post thought leadership on HCM and Talent Management topics.

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  • Best Method For Evaluating Existing Software or New Software

    How many of us have been faced with having to decide on an off-the-self or a custom built component, application, or solution to integrate in to an existing system or to be the core foundation of a new system? What is the best method for evaluating existing software or new software still in the design phase? One of the industry preferred methodologies to use is the Active Reviews for Intermediate Designs (ARID) evaluation process.  ARID is a hybrid mixture of the Active Design Review (ADR) methodology and the Architectural Tradeoff Analysis Method (ATAM). So what is ARID? ARD’s main goal is to ensure quality, detailed designs in software. One way in which it does this is by empowering reviewers by assigning generic open ended survey questions. This approach attempts to remove the possibility for allowing the standard answers such as “Yes” or “No”. The ADR process ignores the “Yes”/”No” questions due to the fact that they can be leading based on how the question is asked. Additionally these questions tend to receive less thought in comparison to more open ended questions. Common Active Design Review Questions What possible exceptions can occur in this component, application, or solution? How should exceptions be handled in this component, application, or solution? Where should exceptions be handled in this component, application, or solution? How should the component, application, or solution flow based on the design? What is the maximum execution time for every component, application, or solution? What environments can this component, application, or solution? What data dependencies does this component, application, or solution have? What kind of data does this component, application, or solution require? Ok, now I know what ARID is, how can I apply? Let’s imagine that your organization is going to purchase an off-the-shelf (OTS) solution for its customer-relationship management software. What process would we use to ensure that the correct purchase is made? If we use ARID, then we will have a series of 9 steps broken up by 2 phases in order to ensure that the correct OTS solution is purchases. Phase 1 Identify the Reviewers Prepare the Design Briefing Prepare the Seed Scenarios Prepare the Materials When identifying reviewers for a design it is preferred that they be pulled from a candidate pool comprised of developers that are going to implement the design. The believe is that developers actually implementing the design will have more a vested interest in ensuring that the design is correct prior to the start of code. Design debriefing consist of a summary of the design, examples of the design solving real world examples put in to use and should be no longer than two hours typically. The primary goal of this briefing is to adequately summarize the design so that the review members could actually implement the design. In the example of purchasing an OTS product I would attempt to review my briefing prior to its distribution with the review facilitator to ensure that nothing was excluded that should have not been. This practice will also allow me to test the length of the briefing to ensure that can be delivered in an appropriate about of time. Seed Scenarios are designed to illustrate conceptualized scenarios when applied with a set of sample data. These scenarios can then be used by the reviewers in the actual evaluation of the software, All materials needed for the evaluation should be prepared ahead of time so that they can be reviewed prior to and during the meeting. Materials Included: Presentation Seed Scenarios Review Agenda Phase 2 Present ARID Present Design Brainstorm and prioritize scenarios Apply scenarios Summarize Prior to the start of any ARID review meeting the Facilitator should define the remaining steps of ARID so that all the participants know exactly what they are doing prior to the start of the review process. Once the ARID rules have been laid out, then the lead designer presents an overview of the design which typically takes about two hours. During this time no questions about the design or rational are allowed to be asked by the review panel as a standard, but they are written down for use latter in the process. After the presentation the list of compiled questions is then summarized and sent back to the lead designer as areas that need to be addressed further. In the example of purchasing an OTS product issues could arise regarding security, the implementation needed or even if this is this the correct product to solve the needed solution. After the Design presentation a brainstorming and prioritize scenarios process begins by reducing the seed scenarios down to just the highest priority scenarios.  These will then be used to test the design for suitability. Once the selected scenarios have been defined the reviewers apply the examples provided in the presentation to the scenarios. The intended output of this process is to provide code or pseudo code that makes use of the examples provided while solving the selected seed scenarios. As a standard rule, the designers of the systems are not allowed to help the review board unless they all become stuck. When this occurs it is documented and along with the reason why the designer needed to help the review panel back on track. Once all of the scenarios have been completed the review facilitator reviews with the group issues that arise during the process. Then the reviewers will be polled as to efficacy of the review experience. References: Clements, Paul., Kazman, Rick., Klien, Mark. (2002). Evaluating Software Architectures: Methods and Case Studies Indianapolis, IN: Addison-Wesley

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  • Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

    - by ultan o'broin
    Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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  • Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution

    - by Kellsey Ruppel
    Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution CUSTOMER AND PARTNER INFORMATION Customer Name – Siemens AG, Sector Healthcare Customer Revenue – 73,515 Billion Euro (2011, Siemens AG total) Customer Quote – “The realization of our complex requirements within a very short amount of time was enabled through the competent implementation partner Sapient, who fully used the  very broad scope of standard functionality provided in the Oracle WebCenter Portal, and the management of customer services, who continuously supported the project setup. ” – Joerg Modlmayr, Project Manager, Healthcare Customer Service Portal, Siemens AG The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. To ensure greater transparency, increased efficiency, higher user acceptance, and additional services, Siemens AG, Sector Healthcare, replaced several existing legacy portal solutions that could not meet the company’s future needs with Oracle WebCenter Portal. Various existing portal solutions that cannot meet future demands will be successively replaced by the new central service portal, which will also allow for the efficient and intuitive implementation of new service concepts.  With Oracle, doctors and hospitals using Siemens medical solutions now have access to a central information portal that provides important information and services at just the push of a button.  Customer Name – Siemens AG, Sector Healthcare Customer URL – www.siemens.com Customer Headquarters – Erlangen, Germany Industry – Industrial Manufacturing Employees – 360,000  Challenges – Replace disparate medical service portals to meet future demands and eliminate an  unnecessarily high level of administrative work caused by heterogeneous installations Ensure portals meet current user demands to improve user-acceptance rates and increase number of total users Enable changes and expansion through standard functionality to eliminate the need for reliance on IT and reduce administrative efforts and associated high costs Ensure efficient and intuitive implementation of new service concepts for all devices and systems Ensure hospitals and clinics to transparently monitor and measure services rendered for the various medical devices and systems  Increase electronic interaction and expand services to achieve a higher level of customer loyalty Solution –  Deployed Oracle WebCenter Portal to ensure greater transparency, and as a result, a higher level of customer loyalty  Provided a centralized platform for doctors and hospitals using Siemens’ medical technology solutions that provides important information and services at the push of a button Reduced significantly the administrative workload by centralizing the solution in the new customer service portal Secured positive feedback from customers involved in the pilot program developed by design experts from Oracle partner Sapient. The interfaces were created with customer needs in mind. The first survey taken shortly after implementation came back with 2.4 points on a scale of 0-3 in the category “customer service portal intuitiveness level” Met all requirements including alignment with the Siemens Style Guide without extensive programming Implemented additional services via the portal such as benchmarking options to ensure the optimal use of the Customer Device Park Provided option for documentation of all services rendered in conjunction with the medical technology systems to ensure that the value of the services are transparent for the decision makers in the hospitals  Saved and stored all machine data from approximately 100,000 remote systems in the central service and information platform Provided the option to register errors online and follow the call status in real-time on the portal Made  available at the push of a button all information on the medical technology devices used in hospitals or clinics—from security checks and maintenance activities to current device statuses Provided PDF format Service Performance Reports that summarize information from periods of time ranging from previous weeks up to one year, meeting medical product law requirements  Why Oracle – Siemens AG favored Oracle for many reasons, however, the company ultimately decided to go with Oracle due to the enormous range of functionality the solutions offered for the healthcare sector.“We are not programmers; we are service providers in the medical technology segment and focus on the contents of the portal. All the functionality necessary for internet-based customer interaction is already standard in Oracle WebCenter Portal, which is a huge plus for us. Having Oracle as our technology partner ensures that the product will continually evolve, providing a strong technology platform for our customer service portal well into the future,” said Joerg Modlmayr project manager, Healthcare Customer Service Portal, Siemens AG. Partner Involvement – Siemens AG selected Oracle Partner Sapient because the company offered a service portfolio that perfectly met Siemens’ requirements and had a wealth of experience implementing Oracle WebCenter Portal. Additionally, Sapient had designers with a very high level of expertise in usability—an aspect that Siemens considered to be of vast importance for the project.  “The Sapient team completely met all our expectations. Our tightly timed project was completed on schedule, and the positive feedback from our users proves that we set the right measures in terms of usability—all thanks to the folks at Sapient,” Modlmayr said.  Partner Name – Sapient GmbH Deutschland Partner URL – www.sapient.com

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  • Gamification at OOW

    - by erikanollwebb
    Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot.  However, if you are familiar with it, Oracle OpenWorld is our premier customer event.  This year, more than 50,000 people attended.  It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town!  It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers.  This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days,  UX teams conducted 8  one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts.  We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas.  We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM).  Andrea is a genius for this kind of thing and the comps she created looked great.  Here's a picture of her hard at work!  We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well.  Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for.  Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics.  It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day.  We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work.  That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification.  As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were.  We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification.  That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software.  They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities.  It's a funny problem.  The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover.  My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way.  Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification".  They focused on the goals, and how we could incentivize desired behaviors with game mechanics.  As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification.  That's the argument they said they would use. All in all, it was a good session.  I love getting to talk to customers, present ideas and concepts, and get their feedback and input.  It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want.  We're already planning where to get more feedback opportunities in the coming months. 

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  • Educause Top-Ten IT Issues - the most change in a decade or more

    - by user739873
    The Education IT Issue Panel has released the 2012 top-ten issues facing higher education IT leadership, and instead of the customary reshuffling of the same deck, the issues reflect much of the tumult and dynamism facing higher education generally.  I find it interesting (and encouraging) that at the top of this year's list is "Updating IT Professionals' Skills and Roles to Accommodate Emerging Technologies and Changing IT Management and Service Delivery Models."  This reflects, in my view, the realization that higher education IT must change in order to fully realize the potential for transforming the institution, and therefore it's people must learn new skills, understand and accept new ways of solving problems, and not be tied down by past practices or institutional inertia. What follows in the remaining 9 top issues all speak, in some form or fashion, to the need for dramatic change, but not just in the areas of "funding IT" (code for cost containment or reduction), but rather the need to increase effectiveness and efficiency of the institution through the use of technology—leveraging the wave of BYOD (Bring Your Own Device) to the institution's advantage, rather than viewing it as a threat and a problem to be contained. Although it's #10 of 10, IT Governance (and establishment and implementation of the governance model throughout the institution) is key to effectively acting upon many of the preceding issues in this year's list.  In the majority of cases, technology exists to meet the needs and requirements to effectively address many of the challenges outlined in top-ten issues list. Which brings me to my next point. Although I try not to sound too much like an Oracle commercial in these (all too infrequent) blog posts, I can't help but point out how much confluence there is between several of the top issues this year and what my colleagues and I have been evangelizing for some time. Starting from the bottom of the list up: 1) I'm gratified that research and the IT challenges it presents has made the cut.  Big Data (or Large Data as it's phased in the report) is rapidly going to overwhelm much of what exists today even at our most prepared and well-equipped research universities.  Combine large data with the significantly more stringent requirements around data preservation, archiving, sharing, curation, etc. coming from granting agencies like NSF, and you have the brewing storm that could result in a lot of "one-off" solutions to a problem that could very well be addressed collectively and "at scale."   2) Transformative effects of IT – while I see more and more examples of this, there is still much more that can be achieved. My experience tells me that culture (as the report indicates or at least poses the question) gets in the way more than technology not being up to task.  We spend too much time on "context" and not "core," and get lost in the weeds on the journey to truly transforming the institution with technology. 3) Analytics as a key element in improving various institutional outcomes.  In our work around Student Success, we see predictive "academic" analytics as essential to getting in front of the Student Success issue, regardless of how an institution or collections of institutions defines success.  Analytics must be part of the fabric of the key academic enterprise applications, not a bolt-on.  We will spend a significant amount of time on this topic during our semi-annual Education Industry Strategy Council meeting in Washington, D.C. later this month. 4) Cloud strategy for the broad range of applications in the academic enterprise.  Some of the recent work by Casey Green at the Campus Computing Survey would seem to indicate that there is movement in this area but mostly in what has been termed "below the campus" application areas such as collaboration tools, recruiting, and alumni relations.  It's time to get serious about sourcing elements of mature applications like student information systems, HR, Finance, etc. leveraging a model other than traditional on-campus custom. I've only selected a few areas of the list to highlight, but the unifying theme here (and this is where I run the risk of sounding like an Oracle commercial) is that these lofty goals cry out for partners that can bring economies of scale to bear on the problems married with a deep understanding of the nuances unique to higher education.  In a recent piece in Educause Review on Student Information Systems, the author points out that "best of breed is back". Unfortunately I am compelled to point out that best of breed is a large part of the reason we have made as little progress as we have as an industry in advancing some of the causes outlined above.  Don't confuse "integrated" and "full stack" for vendor lock-in.  The best-of-breed market forces that Ron points to ensure that solutions have to be "integratable" or they don't survive in the marketplace. However, by leveraging the efficiencies afforded by adopting solutions that are pre-integrated (and possibly metered out as a service) allows us to shed unnecessary costs – as difficult as these decisions are to make and to drive throughout the organization. Cole

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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  • What would you do if you just had this code dumped in your lap?

    - by chickeninabiscuit
    Man, I just had this project given to me - expand on this they say. This is an example of ONE function: <?php //500+ lines of pure wonder. function page_content_vc($content) { global $_DBH, $_TPL, $_SET; $_SET['ignoreTimezone'] = true; lu_CheckUpdateLogin(); if($_SESSION['dash']['VC']['switch'] == 'unmanned' || $_SESSION['dash']['VC']['switch'] == 'touchscreen') { if($content['page_name'] != 'vc') { header('Location: /vc/'); die(); } } if($_GET['l']) { unset($_SESSION['dash']['VC']); if($loc_id = lu_GetFieldValue('ID', 'Location', $_GET['l'])) { if(lu_CheckPermissions('vc', $loc_id)) { $timezone = lu_GetFieldValue('Time Zone', 'Location', $loc_id, 'ID'); if(strlen($timezone) > 0) { $_SESSION['time_zone'] = $timezone; } $_SESSION['dash']['VC']['loc_ID'] = $loc_id; header('Location: /vc/'); die(); } } } if($_SESSION['dash']['VC']['loc_ID']) { $timezone = lu_GetFieldValue('Time Zone', 'Location', $_SESSION['dash']['VC']['loc_ID'], 'ID'); if(strlen($timezone) > 0) { $_SESSION['time_zone'] = $timezone; } $loc_id = $_SESSION['dash']['VC']['loc_ID']; $org_id = lu_GetFieldValue('record_ID', 'Location', $loc_id); $_TPL->assign('loc_id', $loc_id); $location_name = lu_GetFieldValue('Location Name', 'Location', $loc_id); $_TPL->assign('LocationName', $location_name); $customer_name = lu_GetFieldValue('Customer Name', 'Organisation', $org_id); $_TPL->assign('CustomerName', $customer_name); $enable_visitor_snap = lu_GetFieldValue('VisitorSnap', 'Location', $loc_id); $_TPL->assign('EnableVisitorSnap', $enable_visitor_snap); $lacps = explode("\n", lu_GetFieldValue('Location Access Control Point', 'Location', $loc_id)); array_walk($lacps, 'trim_value'); if(count($lacps) > 0) { if(count($lacps) == 1) { $_SESSION['dash']['VC']['lacp'] = $lacps[0]; } else { if($_GET['changeLACP'] && in_array($_GET['changeLACP'], $lacps)) { $_SESSION['dash']['VC']['lacp'] = $_GET['changeLACP']; header('Location: /vc/'); die(); } else if(!in_array($_SESSION['dash']['VC']['lacp'], $lacps)) { $_SESSION['dash']['VC']['lacp'] = $lacps[0]; } $_TPL->assign('LACP_array', $lacps); } $_TPL->assign('current_LACP', $_SESSION['dash']['VC']['lacp']); $_TPL->assign('showContractorSearch', true); /* if($contractorStaff = lu_GetTableRow('ContractorStaff', $org_id, 'record_ID', 'record_Inactive != "checked"')) { foreach($contractorStaff['rows'] as $contractor) { $lacp_rights = lu_OrganiseCustomDataFunctionMultiselect($contractor[lu_GetFieldName('Location Access Rights', 'ContractorStaff')]); if(in_array($_SESSION['dash']['VC']['lacp'], $lacp_rights)) { $_TPL->assign('showContractorSearch', true); } } } */ } $selectedOptions = explode(',', lu_GetFieldValue('Included Fields', 'Location', $_SESSION['dash']['VC']['loc_ID'])); $newOptions = array(); foreach($selectedOptions as $selOption) { $so_array = explode('|', $selOption, 2); if(count($so_array) > 1) { $newOptions[$so_array[0]] = $so_array[1]; } else { $newOptions[$so_array[0]] = "Both"; } } if($newOptions[lu_GetFieldName('Expected Length of Visit', 'Visitor')]) { $alert = false; if($visitors = lu_OrganiseVisitors( lu_GetTableRow('Visitor', 'checked', lu_GetFieldName('Checked In', 'Visitor'), lu_GetFieldName('Location for Visit', 'Visitor').'="'.$_SESSION['dash']['VC']['loc_ID'].'" AND '.lu_GetFieldName('Checked Out', 'Visitor').' != "checked"'), false, true, true)) { foreach($visitors['rows'] as $key => $visitor) { if($visitor['expected'] && $visitor['expected'] + (60*30) < time()) { $alert = true; } } } if($alert == true) { $_TPL->assign('showAlert', 'red'); } else { //$_TPL->assign('showAlert', 'green'); } } $_TPL->assign('switch', $_SESSION['dash']['VC']['switch']); if($_SESSION['dash']['VC']['switch'] == 'touchscreen') { $_TPL->assign('VC_unmanned', true); } if($_GET['check'] == 'in') { if($_SESSION['dash']['VC']['switch'] == 'touchscreen') { lu_CheckInTouchScreen(); } else { lu_CheckIn(); } } else if($_GET['check'] == 'out') { if($_SESSION['dash']['VC']['switch'] == 'touchscreen') { lu_CheckOutTouchScreen(); } else { lu_CheckOut(); } } else if($_GET['switch'] == 'unmanned') { $_SESSION['dash']['VC']['switch'] = 'unmanned'; if($_GET['printing'] == true && (lu_GetFieldValue('Printing', 'Location', $_SESSION['dash']['VC']['loc_ID']) != "No" && lu_GetFieldValue('Printing', 'Location', $_SESSION['dash']['VC']['loc_ID']) != "")) { $_SESSION['dash']['VC']['printing'] = true; } else { $_SESSION['dash']['VC']['printing'] = false; } header('Location: /vc/'); die(); } else if($_GET['switch'] == 'touchscreen') { $_SESSION['dash']['VC']['switch'] = 'touchscreen'; if($_GET['printing'] == true && (lu_GetFieldValue('Printing', 'Location', $_SESSION['dash']['VC']['loc_ID']) != "No" && lu_GetFieldValue('Printing', 'Location', $_SESSION['dash']['VC']['loc_ID']) != "")) { $_SESSION['dash']['VC']['printing'] = true; } else { $_SESSION['dash']['VC']['printing'] = false; } header('Location: /vc/'); die(); } else if($_GET['switch'] == 'manned') { if($_POST['password']) { if(md5($_POST['password']) == $_SESSION['dash']['password']) { unset($_SESSION['dash']['VC']['switch']); //setcookie('email', "", time() - 3600); //setcookie('location', "", time() - 3600); header('Location: /vc/'); die(); } else { $_TPL->assign('switchLoginError', 'Incorrect Password'); } } $_TPL->assign('switchLogin', 'true'); } else if($_GET['m'] == 'visitor') { lu_ModifyVisitorVC(); } else if($_GET['m'] == 'enote') { lu_ModifyEnoteVC(); } else if($_GET['m'] == 'medical') { lu_ModifyMedicalVC(); } else if($_GET['print'] == 'label' && $_GET['v']) { lu_PrintLabelVC(); } else { unset($_SESSION['dash']['VC']['checkin']); unset($_SESSION['dash']['VC']['checkout']); $_TPL->assign('icon', 'GroupCheckin'); if($_SESSION['dash']['VC']['switch'] != 'unmanned' && $_SESSION['dash']['VC']['switch'] != 'touchscreen') { $staff_ids = array(); if($staffs = lu_GetTableRow('Staff', $_SESSION['dash']['VC']['loc_ID'], 'record_ID')) { foreach($staffs['rows'] as $staff) { $staff_ids[] = $staff['ID']; } } if($_GET['view'] == "tomorrow") { $dateStart = date('Y-m-d', mktime(0, 0, 0, date("m") , date("d")+1, date("Y"))); $dateEnd = date('Y-m-d', mktime(0, 0, 0, date("m") , date("d")+1, date("Y"))); } else if($_GET['view'] == "month") { $dateStart = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d"), date("Y"))); $dateEnd = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d")+30, date("Y"))); } else if($_GET['view'] == "week") { $dateStart = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d"), date("Y"))); $dateEnd = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d")+7, date("Y"))); } else { $dateStart = date('Y-m-d'); $dateEnd = date('Y-m-d'); } if(lu_GetFieldValue('Enable Survey', 'Location', $_SESSION['dash']['VC']['loc_ID']) == 'checked' && lu_GetFieldValue('Add Survey', 'Location', $_SESSION['dash']['VC']['loc_ID']) == 'checked') { $_TPL->assign('enableSurvey', true); } //lu_GetFieldName('Checked In', 'Visitor') //!= "checked" //date('d/m/Y'), lu_GetFieldName('Date of Visit', 'Visitor') if($visitors = lu_OrganiseVisitors(lu_GetTableRow('Visitor', $_SESSION['dash']['VC']['loc_ID'], lu_GetFieldName('Location for Visit', 'Visitor'), lu_GetFieldName('Checked In', 'Visitor').' != "checked" AND '.lu_GetFieldName('Checked Out', 'Visitor').' != "checked" AND '.lu_GetFieldName('Date of Visit', 'Visitor').' >= "'.$dateStart.'" AND '.lu_GetFieldName('Date of Visit', 'Visitor').' <= "'.$dateEnd.'"'))) { foreach($visitors['days'] as $day => $visitors_day) { foreach($visitors_day['rows'] as $key => $visitor) { $visitors['days'][$day]['rows'][$key]['visiting'] = lu_GetTableRow('Staff', $visitor['record_ID'], 'ID'); $visitors['days'][$day]['rows'][$key]['visiting']['notify'] = $_DBH->getRow('SELECT * FROM lu_notification WHERE ent_ID = "'.$visitor['record_ID'].'"'); } } //array_dump($visitors); $_TPL->assign('visitors', $visitors); } if($_GET['conGroup']) { if($_GET['action'] == 'add') { $_SESSION['dash']['VC']['conGroup'][$_GET['conGroup']] = $_GET['conGroup']; } else { unset($_SESSION['dash']['VC']['conGroup'][$_GET['conGroup']]); } } if(count($_SESSION['dash']['VC']['conGroup']) > 0) { if($conGroupResult = lu_GetTableRow('ContractorStaff', '1', '1', ' ID IN ('.implode(',', $_SESSION['dash']['VC']['conGroup']).')')) { if($_POST['_submit'] == 'Check-In Group >>') { $form = lu_GetForm('VisitorStandard'); $standarddata = array(); foreach($form['items'] as $key=>$item) { $standarddata[$key] = $_POST[lu_GetFieldName($item['name'], 'Visitor')]; } foreach($conGroupResult['rows'] as $conStaff) { $data = $standarddata; foreach($form['items'] as $key=>$item) { if($key != 'ID' && $key != 'record_ID' && $conStaff[lu_GetFieldName(lu_GetNameField($key, 'Visitor'), 'ContractorStaff')]) { $data[$key] = $conStaff[lu_GetFieldName(lu_GetNameField($key, 'Visitor'), 'ContractorStaff')]; } } $data['record_ID'] = $data[lu_GetFieldName('Visiting', 'Visitor')]; $data[lu_GetFieldName('Date of Visit', 'Visitor')] = date('Y-m-d'); $data[lu_GetFieldName('Time of Visit', 'Visitor')] = date('H:i'); $data[lu_GetFieldName('Checked In', 'Visitor')] = 'checked'; $data[lu_GetFieldName('Location for Visit', 'Visitor')] = $_SESSION['dash']['VC']['loc_ID']; $data[lu_GetFieldName('ConStaff ID', 'Visitor')] = $conStaff['ID']; $data[lu_GetFieldName('From', 'Visitor')] = lu_GetFieldValue('Legal Name', 'Contractor', $conStaff[lu_GetFieldName('Contractor', 'ContractorStaff')]); $id = lu_UpdateData($form, $data); lu_VisitorCheckIn($id); //array_dump($data); //array_dump($id); } unset($_SESSION['dash']['VC']['conGroup']); header('Location: /vc/'); die(); } if(count($conGroupResult['rows'])) { foreach($conGroupResult['rows'] as $key => $cstaff) { $conGroupResult['rows'][$key]['contractor'] = lu_GetTableRow('Contractor', $cstaff[lu_GetFieldName('Contractor', 'ContractorStaff')], 'ID'); } $_TPL->assign('conGroupResult', $conGroupResult); } $conGroupForm = lu_GetForm('VisitorConGroup'); $conGroupForm = lu_OrganiseVisitorForm($conGroupForm, $_SESSION['dash']['VC']['loc_ID'], 'Contractor'); $secure_options_array = lu_GetSecureOptions($org_id); if($secure_options_array[$_SESSION['dash']['VC']['loc_ID']]) { $conGroupForm['items'][lu_GetFieldName('Secure Area', 'Visitor')]['options']['values'] = $secure_options_array[$_SESSION['dash']['VC']['loc_ID']]; $conGroupForm['items'][lu_GetFieldName('Secure Area', 'Visitor')]['name'] = 'Secure Area'; } else { unset($conGroupForm['items'][lu_GetFieldName('Secure Area', 'Visitor')]); } if($secure_options_array) { $form['items'][lu_GetFieldName('Secure Area', 'Visitor')]['options']['values'] = $secure_options_array; $form['items'][lu_GetFieldName('Secure Area', 'Visitor')]['name'] = 'Secure Area'; } else { unset($form['items'][lu_GetFieldName('Secure Area', 'Visitor')]); } $_TPL->assign('conGroupForm', $conGroupForm); $_TPL->assign('hideFormCancel', true); } } if($_GET['searchVisitors']) { $_TPL->assign('searchVisitorsQuery', $_GET['searchVisitors']); $where = ''; if($_GET['searchVisitorsIn'] == 'Yes') { $where .= ' AND '.lu_GetFieldName('Checked In', 'Visitor').' = "checked"'; $_TPL->assign('searchVisitorsIn', 'Yes'); } else { $where .= ' AND '.lu_GetFieldName('Checked In', 'Visitor').' != "checked"'; $_TPL->assign('searchVisitorsIn', 'No'); } if($_GET['searchVisitorsOut'] == 'Yes') { $where = ''; $where .= ' AND '.lu_GetFieldName('Checked Out', 'Visitor').' = "checked"'; $_TPL->assign('searchVisitorsOut', 'Yes'); } else { $where .= ' AND '.lu_GetFieldName('Checked Out', 'Visitor').' != "checked"'; $_TPL->assign('searchVisitorsOut', 'No'); } if($searchVisitors = lu_OrganiseVisitors(lu_GetTableRow('Visitor', $_GET['searchVisitors'], '#search#', lu_GetFieldName('Location for Visit', 'Visitor').'="'.$_SESSION['dash']['VC']['loc_ID'].'"'.$where))) { foreach($searchVisitors['rows'] as $key => $visitor) { $searchVisitors['rows'][$key]['visiting'] = lu_GetTableRow('Staff', $visitor['record_ID'], 'ID'); } $_TPL->assign('searchVisitors', $searchVisitors); } else { $_TPL->assign('searchVisitorsNotFound', true); } } else if($_GET['searchStaff']) { if($_POST['staff_id']) { if(lu_CheckPermissions('staff', $_POST['staff_id'])) { $_DBH->query('UPDATE '.lu_GetTableName('Staff').' SET '.lu_GetFieldName('Current Location', 'Staff').' = "'.$_POST['current_location'].'" WHERE ID="'.$_POST['staff_id'].'"'); } } $locations = lu_GetTableRow('Location', $org_id, 'record_ID'); if(count($locations['rows']) > 1) { $_TPL->assign('staffLocations', $locations); } $loc_ids = array(); foreach($locations['rows'] as $location) { $loc_ids[] = $location['ID']; } // array_dump($locations); // array_dump($_POST); $_TPL->assign('searchStaffQuery', $_GET['searchStaff']); $where = ' AND record_Inactive != "checked"'; if($_GET['searchStaffIn'] == 'Yes' && $_GET['searchStaffOut'] != 'Yes') { $where .= ' AND ('.lu_GetFieldName('Staff Status', 'Staff').' = "" OR '.lu_GetFieldName('Staff Status', 'Staff').' = "On-Site")'. $_TPL->assign('searchStaffIn', 'Yes'); $_TPL->assign('searchStaffOut', 'No'); } else if($_GET['searchStaffOut'] == 'Yes' && $_GET['searchStaffIn'] != 'Yes') { $where .= ' AND ('.lu_GetFieldName('Staff Status', 'Staff').' != "" AND '.lu_GetFieldName('Staff Status', 'Staff').' != "On-Site")'. $_TPL->assign('searchStaffOut', 'Yes'); $_TPL->assign('searchStaffIn', 'No'); } else { $_TPL->assign('searchStaffOut', 'Yes'); $_TPL->assign('searchStaffIn', 'Yes'); } if($searchStaffs = lu_GetTableRow('Staff', $_GET['searchStaff'], '#search#', 'record_ID IN ('.implode(',', $loc_ids).')'.$where, lu_GetFieldName('First Name', 'Staff').','.lu_GetFieldName('Surname', 'Staff'))) { $_TPL->assign('searchStaffs', $searchStaffs); } else { $_TPL->assign('searchStaffNotFound', true); } } else if($_GET['searchContractor']) { $_TPL->assign('searchContractorQuery', $_GET['searchContractor']); //$where = ' AND '.lu_GetTableName('ContractorStaff').'.record_Inactive != "checked"'; $where = ' '; if($_GET['searchContractorIn'] == 'Yes' && $_GET['searchContractorOut'] != 'Yes') { $where .= ' AND ('.lu_GetFieldName('Onsite Status', 'ContractorStaff').' = "Onsite")'; $_TPL->assign('searchContractorIn', 'Yes'); $_TPL->assign('searchContractorOut', 'No'); } else if($_GET['searchContractorOut'] == 'Yes' && $_GET['searchContractorIn'] != 'Yes') { $where .= ' AND ('.lu_GetFieldName('Onsite Status', 'ContractorStaff').' != "Onsite")'. $_TPL->assign('searchContractorOut', 'Yes'); $_TPL->assign('searchContractorIn', 'No'); } else { $_TPL->assign('searchContractorOut', 'Yes'); $_TPL->assign('searchContractorIn', 'Yes'); } $join = 'LEFT JOIN '.lu_GetTableName('Contractor').' ON '.lu_GetTableName('Contractor').'.ID = '.lu_GetTableName('ContractorStaff').'.'.lu_GetFieldName('Contractor', 'ContractorStaff'); $extrasearch = array ( lu_GetTableName('Contractor').'.'.lu_GetFieldName('Legal Name', 'Contractor') ); if($searchContractorResult = lu_GetTableRow('ContractorStaff', $_GET['searchContractor'], '#search#', lu_GetTableName('ContractorStaff').'.record_ID = "'.$org_id.'" '.$where, lu_GetFieldName('First Name', 'ContractorStaff').','.lu_GetFieldName('Surname', 'ContractorStaff'), $join, $extrasearch)) { /* foreach($searchContractorResult['rows'] as $key=>$contractor) { $lacp_rights = lu_OrganiseCustomDataFunctionMultiselect($contractor[lu_GetFieldName('Location Access Rights', 'ContractorStaff')]); if(!in_array($_SESSION['dash']['VC']['lacp'], $lacp_rights)) { unset($searchContractorResult['rows'][$key]); } } */ if(count($searchContractorResult['rows'])) { foreach($searchContractorResult['rows'] as $key => $cstaff) { /* if($cstaff[lu_GetFieldName('Onsite_Status', 'Contractor')] == 'Onsite')) { if($visitor['rows'][0][lu_GetFieldName('ConStaff ID', 'Visitor')]) { $_DBH->query('UPDATE '.lu_GetTableName('ContractorStaff').' SET '.lu_GetFieldName('Onsite Status', 'ContractorStaff').' = "" WHERE ID="'.$visitor['rows'][0][lu_GetFieldName('ConStaff ID', 'Visitor')].'"'); } } */ if($cstaff[lu_GetFieldName('SACN Expiry Date', 'ContractorStaff')] != '0000-00-00') { if(strtotime($cstaff[lu_GetFieldName('SACN Expiry Date', 'ContractorStaff')]) < time()) { $searchContractorResult['rows'][$key]['sacn_expiry'] = true; } else { $searchContractorResult['rows'][$key]['sacn_expiry'] = false; } } else { $searchContractorResult['rows'][$key]['sacn_expiry'] = false; } if($cstaff[lu_GetFieldName('Induction Valid Until', 'ContractorStaff')] != '0000-00-00') { if(strtotime($cstaff[lu_GetFieldName('Induction Valid Until', 'ContractorStaff')]) < time()) { $searchContractorResult['rows'][$key]['induction_expiry'] = true; } else { $searchContractorResult['rows'][$key]['induction_expiry'] = false; } } else { $searchContractorResult['rows'][$key]['induction_expiry'] = false; } $searchContractorResult['rows'][$key]['contractor'] = lu_GetTableRow('Contractor', $cstaff[lu_GetFieldName('Contractor', 'ContractorStaff')], 'ID'); } $_TPL->assign('searchContractorResult', $searchContractorResult); } else { $_TPL->assign('searchContractorNotFound', true); } } else { $_TPL->assign('searchContractorNotFound', true); } } $occupancy = array(); $occupancy['staffNumber'] = $_DBH->getOne('SELECT count(*) FROM '.lu_GetTableName('Staff').' WHERE record_ID = "'.$_SESSION['dash']['VC']['loc_ID'].'" AND record_Inactive != "checked" AND '.lu_GetFieldName('Ignore Counts', 'Staff').' != "checked"'); $occupancy['staffNumberOnsite']= $_DBH->getOne( 'SELECT count(*) FROM '.lu_GetTableName('Staff').' WHERE ( (record_ID = "'.$_SESSION['dash']['VC']['loc_ID'].'" AND ('.lu_GetFieldName('Staff Status', 'Staff').' = "" OR '.lu_GetFieldName('Staff Status', 'Staff').' = "On-Site")) OR '.lu_GetFieldName('Current Location', 'Staff').' = "'.$_SESSION['dash']['VC']['loc_ID'].'") AND record_Inactive != "checked" AND '.lu_GetFieldName('Ignore Counts', 'Staff').' != "checked"'); $occupancy['visitorsOnsite'] = $_DBH->getOne('SELECT count(*) FROM '.lu_GetTableName('Visitor').' WHERE '.lu_GetFieldName('Location for Visit', 'Visitor').' = "'.$_SESSION['dash']['VC']['loc_ID'].'" AND '.lu_GetFieldName('Checked In', 'Visitor').' = "checked" AND '.lu_GetFieldName('Checked Out', 'Visitor').' != "checked"'); $_TPL->assign('occupancy', $occupancy); if($enotes = lu_GetTableRow('Enote', $org_id, 'record_ID', lu_GetFieldName('Note Emailed', 'Enote').' = "0000-00-00" AND '.lu_GetFieldName('Note Passed On', 'Enote').' != "Yes"')) { $_TPL->assign('EnoteNotice', true); } if($medical = lu_GetTableRow('MedicalRoom', $_SESSION['dash']['VC']['loc_ID'], 'record_ID', 'record_Inactive != "Yes"')) { $_TPL->assign('MedicalNotice', true); } if(lu_GetFieldValue('Printing', 'Location', $_SESSION['dash']['VC']['loc_ID']) != "No" && lu_GetFieldValue('Printing', 'Location', $_SESSION['dash']['VC']['loc_ID']) != "") { $_TPL->assign('UnmannedPrinting', true); } } else { if($_SESSION['dash']['VC']['printing'] == true) { $_TPL->assign('UnmannedPrinting', true); } } // enable if contractor check-in buttons should be enabled if(lu_GetFieldValue('Enable Contractor Check In', 'Location', $_SESSION['dash']['VC']['loc_ID']) == "checked") { $_TPL->assign('ContractorCheckin', true); } } if($_SESSION['dash']['entity_id'] && $_GET['fixupCon'] == 'true') { $conStaffs = lu_GetTableRow('ContractorStaff', $_SESSION['dash']['ModifyConStaffs']['org_ID'], 'record_ID', '', lu_GetFieldName('First Name', 'ContractorStaff').','.lu_GetFieldName('Surname', 'ContractorStaff')); foreach($conStaffs['rows'] as $key => $cstaff) { if($cstaff[lu_GetFieldName('Site Access Card Number', 'ContractorStaff')] && $cstaff[lu_GetFieldName('Site Access Card Type', 'ContractorStaff')]) { echo $cstaff['ID'].' '; $_DBH->query('UPDATE '.lu_GetTableName('Visitor').' SET '.lu_GetFieldName('Site Access Card Number', 'Visitor').' = "'.$cstaff[lu_GetFieldName('Site Access Card Number', 'ContractorStaff')].'", '.lu_GetFieldName('Site Access Card Type', 'Visitor').' = "'.$cstaff[lu_GetFieldName('Site Access Card Type', 'ContractorStaff')].'" WHERE '.lu_GetFieldName('ConStaff ID', 'Visitor').'="'.$cstaff['ID'].'"'); } } } } else { if($_SESSION['dash']['staffs']) { foreach($_SESSION['dash']['staffs']['rows'] as $staff) { if($staff[lu_GetFieldName('Reception Manager', 'Staff')] == 'checked') { $loc_id = $staff['record_ID']; unset($_SESSION['dash']['VC']); if($loc_id = lu_GetFieldValue('ID', 'Location', $loc_id)) { $_SESSION['dash']['VC']['loc_ID'] = $loc_id; header('Location: /vc/'); die(); } } } } $_TPL->assign('mode', 'public'); } $content['page_content'] = $_TPL->fetch('modules/vc.htm'); return $content; } ?> die();die();die();die();die(); This question will probably be closed - i just need some support from my coding brothers and sisters. *SOB*

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  • Calculations in a table of data

    - by Christian W
    I have a table of data with survey results, and I want to do certain calculations on this data. The datastructure is somewhat like this: ____________________________________________________________________________________ | group |individual | key | key | key | | | |subkey|subkey|subkey|subkey|subkey|subkey|subkey|subkey|subkey| | | |q|q|q |q |q |q|q|q |q|q|q |q |q |q|q|q |q|q|q |q |q |q|q|q | |-------|-----------|-|-|--|--|---|-|-|--|-|-|--|--|---|-|-|--|-|-|--|--|---|-|-|--| | 1 | 0001 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | | 1 | 0002 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | | 1 | 0003 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | | 2 | 0004 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | | 2 | 0005 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | | 3 | 0006 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | | 4 | 0007 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 |1|7|5 |1 |3 |1|4|1 | ------------------------------------------------------------------------------------ Excuse my poor ascii skills... So, every individual belongs to a group, and has answered some questions. These questions are always grouped in keys and subkeys. Is there any simple method to calculate averages, deviations and similar based on the groupings. Something like public float getAverage(int key, int individual); float avg = getAverage(5,7); I think what I'm asking is what would be the best way to structure the data in C# to make it as easy as possible to work with? I have started making classes for every entity, but I got confused somewhere and something stopped working. So before I continue along this path, I was wondering if there are any other, better, ways of doing this? (Every individual can also have describing variables, like agegroup and such, but that's not important for the base functionality.) Our current solution does all calculations inline in the queries when requesting the data from the database. This works, but it's slow and the number of queries equals questions * individuals + keys * individuals, which could be alot if individual queries. Any suggestions?

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  • R glm standard error estimate differences to SAS PROC GENMOD

    - by Michelle
    I am converting a SAS PROC GENMOD example into R, using glm in R. The SAS code was: proc genmod data=data0 namelen=30; model boxcoxy=boxcoxxy ~ AGEGRP4 + AGEGRP5 + AGEGRP6 + AGEGRP7 + AGEGRP8 + RACE1 + RACE3 + WEEKEND + SEQ/dist=normal; FREQ REPLICATE_VAR; run; My R code is: parmsg2 <- glm(boxcoxxy ~ AGEGRP4 + AGEGRP5 + AGEGRP6 + AGEGRP7 + AGEGRP8 + RACE1 + RACE3 + WEEKEND + SEQ , data=data0, family=gaussian, weights = REPLICATE_VAR) When I use summary(parmsg2) I get the same coefficient estimates as in SAS, but my standard errors are wildly different. The summary output from SAS is: Name df Estimate StdErr LowerWaldCL UpperWaldCL ChiSq ProbChiSq Intercept 1 6.5007436 .00078884 6.4991975 6.5022897 67911982 0 agegrp4 1 .64607262 .00105425 .64400633 .64813891 375556.79 0 agegrp5 1 .4191395 .00089722 .41738099 .42089802 218233.76 0 agegrp6 1 -.22518765 .00083118 -.22681672 -.22355857 73401.113 0 agegrp7 1 -1.7445189 .00087569 -1.7462352 -1.7428026 3968762.2 0 agegrp8 1 -2.2908855 .00109766 -2.2930369 -2.2887342 4355849.4 0 race1 1 -.13454883 .00080672 -.13612997 -.13296769 27817.29 0 race3 1 -.20607036 .00070966 -.20746127 -.20467944 84319.131 0 weekend 1 .0327884 .00044731 .0319117 .03366511 5373.1931 0 seq2 1 -.47509583 .00047337 -.47602363 -.47416804 1007291.3 0 Scale 1 2.9328613 .00015586 2.9325559 2.9331668 -127 The summary output from R is: Coefficients: Estimate Std. Error t value Pr(>|t|) (Intercept) 6.50074 0.10354 62.785 < 2e-16 AGEGRP4 0.64607 0.13838 4.669 3.07e-06 AGEGRP5 0.41914 0.11776 3.559 0.000374 AGEGRP6 -0.22519 0.10910 -2.064 0.039031 AGEGRP7 -1.74452 0.11494 -15.178 < 2e-16 AGEGRP8 -2.29089 0.14407 -15.901 < 2e-16 RACE1 -0.13455 0.10589 -1.271 0.203865 RACE3 -0.20607 0.09315 -2.212 0.026967 WEEKEND 0.03279 0.05871 0.558 0.576535 SEQ -0.47510 0.06213 -7.646 2.25e-14 The importance of the difference in the standard errors is that the SAS coefficients are all statistically significant, but the RACE1 and WEEKEND coefficients in the R output are not. I have found a formula to calculate the Wald confidence intervals in R, but this is pointless given the difference in the standard errors, as I will not get the same results. Apparently SAS uses a ridge-stabilized Newton-Raphson algorithm for its estimates, which are ML. The information I read about the glm function in R is that the results should be equivalent to ML. What can I do to change my estimation procedure in R so that I get the equivalent coefficents and standard error estimates that were produced in SAS? To update, thanks to Spacedman's answer, I used weights because the data are from individuals in a dietary survey, and REPLICATE_VAR is a balanced repeated replication weight, that is an integer (and quite large, in the order of 1000s or 10000s). The website that describes the weight is here. I don't know why the FREQ rather than the WEIGHT command was used in SAS. I will now test by expanding the number of observations using REPLICATE_VAR and rerunning the analysis.

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