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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • C# 4 Named Parameters for Overload Resolution

    - by Steve Michelotti
    C# 4 is getting a new feature called named parameters. Although this is a stand-alone feature, it is often used in conjunction with optional parameters. Last week when I was giving a presentation on C# 4, I got a question on a scenario regarding overload resolution that I had not considered before which yielded interesting results. Before I describe the scenario, a little background first. Named parameters is a well documented feature that works like this: suppose you have a method defined like this: 1: void DoWork(int num, string message = "Hello") 2: { 3: Console.WriteLine("Inside DoWork() - num: {0}, message: {1}", num, message); 4: } This enables you to call the method with any of these: 1: DoWork(21); 2: DoWork(num: 21); 3: DoWork(21, "abc"); 4: DoWork(num: 21, message: "abc"); and the corresponding results will be: Inside DoWork() - num: 21, message: Hello Inside DoWork() - num: 21, message: Hello Inside DoWork() - num: 21, message: abc Inside DoWork() - num: 21, message: abc This is all pretty straight forward and well-documented. What is slightly more interesting is how resolution is handled with method overloads. Suppose we had a second overload for DoWork() that looked like this: 1: void DoWork(object num) 2: { 3: Console.WriteLine("Inside second overload: " + num); 4: } The first rule applied for method overload resolution in this case is that it looks for the most strongly-type match first.  Hence, since the second overload has System.Object as the parameter rather than Int32, this second overload will never be called for any of the 4 method calls above.  But suppose the method overload looked like this: 1: void DoWork(int num) 2: { 3: Console.WriteLine("Inside second overload: " + num); 4: } In this case, both overloads have the first parameter as Int32 so they both fulfill the first rule equally.  In this case the overload with the optional parameters will be ignored if the parameters are not specified. Therefore, the same 4 method calls from above would result in: Inside second overload: 21 Inside second overload: 21 Inside DoWork() - num: 21, message: abc Inside DoWork() - num: 21, message: abc Even all this is pretty well documented. However, we can now consider the very interesting scenario I was presented with. The question was what happens if you change the parameter name in one of the overloads.  For example, what happens if you change the parameter *name* for the second overload like this: 1: void DoWork(int num2) 2: { 3: Console.WriteLine("Inside second overload: " + num2); 4: } In this case, the first 2 method calls will yield *different* results: 1: DoWork(21); 2: DoWork(num: 21); results in: Inside second overload: 21 Inside DoWork() - num: 21, message: Hello We know the first method call will go to the second overload because of normal method overload resolution rules which ignore the optional parameters.  But for the second call, even though all the same rules apply, the compiler will allow you to specify a named parameter which, in effect, overrides the typical rules and directs the call to the first overload. Keep in mind this would only work if the method overloads had different parameter names for the same types (which in itself is weird). But it is a situation I had not considered before and it is one in which you should be aware of the rules that the C# 4 compiler applies.

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  • Why deny access to website for msnbot/bingbot?

    - by Quandary
    I've seen quite a lot of tutorials that recommend you to ban user agents containing the strings libwww-perl and msnbot. I understand why one would ban libwww-perl, it's mainly if not only used for hacking and spamming. But why are there so many sites recommending to ban msnbot/bingbot? Since it's a search engine, even if only with a marginal market share, I would except one would want this bot to crawl one's sites. What is it that msnbot does that makes people ban it?

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  • SCOM, 90 days in, III. Stuff to Add

    - by merrillaldrich
    This is the third installment of a series on our deployment of System Center at my workplace, emphasis on SQL Server MP. At this point we’ve got Operations Manager installed, and up and running, and we’ve been able to categorize all the monitored servers into production, preproduction, test and DR using groups that have dynamic membership rules. We’ve got the SQL management pack working with out-of-the-box settings, and used it to locate all the SQL Server stack services like the engine, reporting...(read more)

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  • Last day of early bird for PowerPivot Workshop in Dublin #ppws

    - by Marco Russo (SQLBI)
    The early bird discount for the PowerPivot Workshop in Dublin will expire today, Friday 11 March. There is also an upcoming workshop in Copenhagen (March 21-22, 2011) and a PowerPivot workshop in Zurich on April 4-5, 2011. I and Alberto are preparing new material in these days: something will integrate the workshop, other will be useful useful for future blog posts. We are discovering many new areas where the Vertipaq engine is really interesting for doing jobs he was probably not tought for! More...(read more)

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  • What are some great papers/publications relating to game programming?

    - by Archagon
    What are some of your favorite papers and publications that closely relate to game programming? I'm particularly looking for examples that are well-written and illustrated, and/or have had a profound influence on the industry. (Here's one example: in this GDC talk, Bungie's David Aldridge mentions that a paper called "The TRIBES Engine Networking Model" was the starting point for Halo's network code.)

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  • How to Become a SEO King

    Ask most people involved in search engine optimisation (SEO) and they will tell you that their line of work is a demanding but rewarding job. It is demanding not only because of the pressure to show results but also because of the nature of the job itself. For people who only have moderate interest in SEO, it may look boring.

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  • Don't Let Someone Else Optimize Your Search Results

    I build websites for a wide variety of clients, and every single client asks me to get their website placed highly within search engine results. However, they don't know that there's more to ranking high in the search engines than just launching a site; this is especially true when the website has just been created.

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  • Is inline SQL still classed as bad practice now that we have Micro ORMs?

    - by Grofit
    This is a bit of an open ended question but I wanted some opinions, as I grew up in a world where inline SQL scripts were the norm, then we were all made very aware of SQL injection based issues, and how fragile the sql was when doing string manipulations all over the place. Then came the dawn of the ORM where you were explaining the query to the ORM and letting it generate its own SQL, which in a lot of cases was not optimal but was safe and easy. Another good thing about ORMs or database abstraction layers were that the SQL was generated with its database engine in mind, so I could use Hibernate/Nhibernate with MSSQL, MYSQL and my code never changed it was just a configuration detail. Now fast forward to current day, where Micro ORMs seem to be winning over more developers I was wondering why we have seemingly taken a U-Turn on the whole in-line sql subject. I must admit I do like the idea of no ORM config files and being able to write my query in a more optimal manner but it feels like I am opening myself back up to the old vulnerabilities such as SQL injection and I am also tying myself to one database engine so if I want my software to support multiple database engines I would need to do some more string hackery which seems to then start to make code unreadable and more fragile. (Just before someone mentions it I know you can use parameter based arguments with most micro orms which offers protection in most cases from sql injection) So what are peoples opinions on this sort of thing? I am using Dapper as my Micro ORM in this instance and NHibernate as my regular ORM in this scenario, however most in each field are quite similar. What I term as inline sql is SQL strings within source code. There used to be design debates over SQL strings in source code detracting from the fundamental intent of the logic, which is why statically typed linq style queries became so popular its still just 1 language, but with lets say C# and Sql in one page you have 2 languages intermingled in your raw source code now. Just to clarify, the SQL injection is just one of the known issues with using sql strings, I already mention you can stop this from happening with parameter based queries, however I highlight other issues with having SQL queries ingrained in your source code, such as the lack of DB Vendor abstraction as well as losing any level of compile time error capturing on string based queries, these are all issues which we managed to side step with the dawn of ORMs with their higher level querying functionality, such as HQL or LINQ etc (not all of the issues but most of them). So I am less focused on the individual highlighted issues and more the bigger picture of is it now becoming more acceptable to have SQL strings directly in your source code again, as most Micro ORMs use this mechanism. Here is a similar question which has a few different view points, although is more about the inline sql without the micro orm context: http://stackoverflow.com/questions/5303746/is-inline-sql-hard-coding

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  • Google I/O 2010 - Google Buzz, location, and social gaming

    Google I/O 2010 - Google Buzz, location, and social gaming Google I/O 2010 - Surf the stream: Google Buzz, location, and social gaming Social Web 201 Bob Aman, Timothy Jordan Google Buzz has a feature-rich API that allows you to do all kinds of interesting things with conversations and location. In this session we'll build a Buzz-tastic mobile game using App Engine, HTML5, and the Buzz API for social awesomeness. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 2 0 ratings Time: 31:18 More in Science & Technology

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  • Some Keyword Optimization Tips For Your Work From Home

    Part of search engine optimization or SEO is keyword optimization. We optimize our keywords for our website because these words or phrases are the ones that will link us to our customers or target audience. By typing these keywords in the search box of popular search engines, customers are able to find us, our website and of course, our business or work from home.

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  • Local SEO Tools For SME's

    For many large corporations the focus of their SEO strategy will be on a national scale. But often for small and medium-sized enterprises a more local view should be taken to maximise visibility with their target audience, and ensure they are reaching their potential client base on a regular basis. Alongside the traditional search engine optimisation tactics there are a number of tools that can be incorporated within local strategies.

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  • Trade offs of linking versus skinning geometry

    - by Jeff
    What are the trade offs between inherent in linking geometry to a node versus using skinned geometry? Specifically: What capabilities do you gain / lose from using each method? What are the performance impacts of doing one over the other? What are the specific situations where you would want to do one over the other? In addition, do the answers to these questions tend to be engine specific? If so, how much?

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  • Le CRYENGINE disponible sur Steam, le moteur de jeux accessible sous forme d'abonnement

    Le CRYENGINE maintenant disponible sur Steam, pour 9,90 €Comme cela avait été annoncé durant la Game Developers Conference 2014, Crytek suit la voie de Epic Games et rend disponible son moteur, le CRYENGINE, sous la forme d'un abonnement. Celui-ci s'élève à 9,90 € par mois mais contrairement à l'Unreal Engine 4, Crytek ne demande aucune royalties pour celui-ci. Le moteur est disponible sur Steam et uniquement sur celui-ci. Le vice président commercial de Valve a déclaré : ...

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  • Rise Above the Thousands Results

    Choosing among hundreds or thousands of choices would be a challenge especially if you do not have exact preferences on what to choose. If you will put yourself into the shoes of an internet or an online researcher, you will find out that one word or phrase that you enter in the search box field of a search engine and it could provide you hundreds or even thousands of results. And if I am the researcher, I do not think that I would bother to look for those in the sixth or onward pages of results.

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  • Use Case Actors - Primary versus Secondary

    - by Dave Burke
    The Unified Modeling Language (UML1) defines an Actor (from UseCases) as: An actor specifies a role played by a user or any other system that interacts with the subject. In Alistair Cockburn’s book “Writing Effective Use Cases” (2) Actors are further defined as follows: Primary Actor: The primary actor of a use case is the stakeholder that calls on the system to deliver one of its services. It has a goal with respect to the system – one that can be satisfied by its operation. The primary actor is often, but not always, the actor who triggers the use case. Supporting Actors: A supporting actor in a use case in an external actor that provides a service to the system under design. It might be a high-speed printer, a web service, or humans that have to do some research and get back to us. In a 2006 article (3) Cockburn refined the definitions slightly to read: Primary Actors: The Actor(s) using the system to achieve a goal. The Use Case documents the interactions between the system and the actors to achieve the goal of the primary actor. Secondary Actors: Actors that the system needs assistance from to achieve the primary actor’s goal. Finally, the Oracle Unified Method (OUM) concurs with the UML definition of Actors, along with Cockburn’s refinement, but OUM also includes the following: Secondary actors may or may not have goals that they expect to be satisfied by the use case, the primary actor always has a goal, and the use case exists to satisfy the primary actor. Now that we are on the same “page”, let’s consider two examples: A bank loan officer wants to review a loan application from a customer, and part of the process involves a real-time credit rating check. Use Case Name: Review Loan Application Primary Actor: Loan Officer Secondary Actors: Credit Rating System A Human Resources manager wants to change the job code of an employee, and as part of the process, automatically notify several other departments within the company of the change. Use Case Name: Maintain Job Code Primary Actor: Human Resources Manager Secondary Actors: None The first example is quite straight forward; we need to define the Secondary Actor because without the “Credit Rating System” we cannot successfully complete the Use Case. In other words, the goal of the Primary Actor is to successfully complete the Loan Application, but they need the explicit “help” of the Secondary Actor (Credit Rating System) to achieve this goal. The second example is where people sometimes get confused. Within OUM we would not include the “other departments” as Secondary Actors and therefore not include them on the Use Case diagram for the following reasons: The other departments are not required for the successful completion of the Use Case We are not expecting any response from the other departments (at least within the bounds of the Use Case under discussion) Having said that, within the detail of the Use Case Specification Main Success Scenario, we would include something like: “The system sends a notification to the related department heads (ref. Business Rule BR101)” Now let’s consider one final example. A Procurement Manager wants to place a “bid” for some goods using an On-Line Trading Community (B2B version of eBay) Use Case Name: Create Bid Primary Actor: Procurement Manager Secondary Actors: On-Line Trading Community You might wonder why the Trading Community is listed as a Secondary Actor, i.e. if all we are going to do is place a bid for a specific quantity of goods at a given price and send that off to the Trading Community, then why would the Trading Community need to “assist” in that Use Case? Well, once again, it comes back to the “User Experience” and how we want to optimize that when we think about our Use Case, and ultimately, when the developer comes to assembling some code. In this final example, the Procurement Manager cannot successfully complete the “Create Bid” Use Case until they receive an affirmative confirmation back from the Trading Community that the Bid has been accepted. Therefore, the Trading Community must become a Secondary Actor and be referenced both on the Use Case diagram and Use Case Specification. Any astute readers who are wondering about the “single sitting” rule will have to wait for a follow-up Blog entry to find out how that consideration can be factored in!!! Happy Use Case writing! (1) OMG Unified Modeling LanguageTM (OMG UML), Superstructure Version 2.4.1 (2) Cockburn, A, 2000, Writing Effective Use Case, Addison-Wesley Professional; Edition 1 (3) Cockburn, A, 2006 “Use Case fundamentals” viewed 20th March 2012, http://alistair.cockburn.us/Use+case+fundamentals

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  • Blender multiple animations and Collada export

    - by Morgan Bengtsson
    Say I have a simple mesh in Blender, with two keyframes, like so: Then, another animation for the same mesh, also with two keyframes: Theese animations worke fine in Blender and I can switch between them in the Dopesheet, where they are called "actions": The problem arises, when i try to export this to the Collada format, for use in my game engine. The only animation/action that seems to be carried over, is the one currently associated to the mesh. Is it possible to export multiple animations/actions for the same mesh, to the Collada format?

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  • An XEvent a Day (21 of 31) – The Future – Tracking Blocking in Denali

    - by Jonathan Kehayias
    One of my favorite features that was added to SQL Server 2005 has been the Blocked Process Report trace event which collects an XML report whenever a process is blocked inside of the database engine longer than the user configurable threshold.  I wrote an article about this feature on SQL Server Central  two years ago titled Using the Blocked Process Report in SQL Server 2005/2008 .  One of the aspects of this feature is that it requires that you either have a SQL Trace running that...(read more)

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  • New Executive Q&As on Oracle's Social Services Solution

    - by michael.seback
    According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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