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  • What is a good support knowledge base tool?

    - by Guillaume
    I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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  • should i concentrate on logical and puzzles part in programming, i want to be a web (flex)developer?

    - by abhilashm86
    I'm a student not good and can't easily crack at more puzzle, complex mathematics, hard logic problems? in college i studied c++, java, oops. I'm comfortable with all syntax and writing programs and using API's and doing mashups, i can do.......... but once a friend asked help on coding contest, i was in dilemma and frustration? It was simple and complex, i could not write code for those, so got scared? Is logical ability,complex mathematics, puzzles required for a developer point of view? please help and suggest methods to achieve things......

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  • How to present a stable data model in a public API that allows internal data structures to be changed without breaking the public view of the data?

    - by Max Palmer
    I am in the process of developing an application that allows users to write C# scripts. These scripts allow users to call selected methods and to access and manipulate data in a document. This works well, however, in the development version, scripts access the document's (internal) data structures directly. This means that if we were to change the internal data model/structure, there is a good chance that someone's script will no longer compile. We obviously want to prevent this breaking change from happening, but still want to allow the user to write sensible C# code (whilst not restricting how we develop our internal data model as a result). We therefore need to decouple our scripting API and its data structures from our internal methods and data structures. We've a few ideas as to how we might allow the user to access a what is effectively a stable public version of the document's internal data*, but I wanted to throw the question out there to someone who might have some real experience of this problem. NB our internal document's data structure is quite complex and it could be quite difficult to wrap. We know we want to expose as little as possible in our public API, especially as once it's out there, it's out there for good. Can anyone help? How do scripting languages / APIs decouple their public API and data structures from their internal data structures? Is there no real alternative to having to write a complex interaction layer? If we need to do this, what's a good approach or pattern for wrapping complex data structures that include nested objects, including collections? I've looked at the API facade pattern, which looks like it's trying to address these kinds of issues, but are there alternatives? *One idea is to build a data facade that is kept stable across versions of our application. The facade exposes a set of facade data objects that are used in the script code. These maintain backwards compatibility and wrap access to our internal document's data model.

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  • blurry lines between web application context layer, service layer and data access layer in spring

    - by thenaglecode
    I Originally asked this question in SO but on advice I have moved the question here... I'll admit I'm a spring newbie, but you can correct me if I'm wrong, this one liner looks kinda fishy in a best practices sort of way: @RepositoryRestResource(collectionResourceRel="people"...) public interface PersonRepository extends PagingAndSortingRepository<Person, Long> For those who are unaware, the following does many things: It is an interface definition that can be registered in an application context as a jpa repository, automagically hooking up all the default CRUD operations within a persistence context (that is externally configured). and also configures default controller/request-mapping/handler functionality at the namespace "/people" relative to your configured dispatcher servlet-mapping. Here's my point. I just crossed 3 conceptual layers with one line of code! this feels against my seperation-of-concern instincts but i wanted to hear your opinion. And for the sake of being on a question and answer site, I would like to know whether there is a better way of seperating these different layers - Service, Data, Controllers - whilst maintaining as minimal configuration as possible

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  • Releasing a project under GPL v2 or later without the source code of libraries

    - by Luciano Silveira
    I wrote a system in Java that I want to release under the terms of GPL v2 or later. I've used Apache Maven to deal with all the dependencies of the system, so I don't have the source code of any of the libraries used. I've already checked, all the libraries were released under GPL-compatible licenses (Apache v2, 3-clause BSD, MIT, LGPL v2 and v2.1). I have 3 questions about this scenario: 1) Can I release a package with only the binaries of code I wrote, not including the libraries, and distribute only the source code I wrote? 2) Can I release a package with all the binaries, including the libraries, and distribute only the source code I wrote? 3) Can I release a package with all the binaries, including the libraries, and distribute only the source code I wrote plus the source code of the libraries licensed under the LGPL license?

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  • what is the Web development process efficiency judgment criteria

    - by Ahmed safan
    I'm working as a web developer and I want to be able to determine if I'm efficient. Does this include the how long it take to accomplish tasks such as: Server side code for the site logic with one language or multiple php,asp,asp.net. Client side code like javascript with jquery for ajax, menus and other interactivity Page layout, html, css (color, fonts (but I have no artistic sense!)) The needs of the site and how it will work (planning) How can i judge how long it will take to complete a website? The site has CMS for adding and editing news, products, articles on the experience of the company. Also, they can edit team work, add Recreational Activities and a logo gallery with compressed psd download, and send messages to cpanel and to email. You are starting from scratch except JQuery and PHPmailer. How can I estimate how long the job will take, and how can I calculate the required time to finish any new projects? I'm so sorry for many scattered questions, but I'm in my first experiment and I want to take benefits from the great experience of those who have it.

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  • C# or .Net features to cut off assuming no backward compatibility needed?

    - by Gulshan
    Any product or framework evolves. Mainly it's done to catch up the needs of it's users, leverage new computing powers and simply make it better. Sometimes the primary design goal also changes with the product. C# or .net framework is no exception. As we see, the present day 4th version is very much different comparing with the first one. But thing comes as a barricade to this evolution- backward compatibility. In most of frameworks/products there are features would have been cut off if there was no need to support backward compatibility. According to you, what are these features in C#/.net? Please mention one feature per answer.

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  • PHP ORM style of querying

    - by Petah
    Ok so I have made an ORM library for PHP. It uses syntax like so: *(assume that $business_locations is an array)* Business::type(Business:TYPE_AUTOMOTIVE)-> size(Business::SIZE_SMALL)-> left_join(BusinessOwner::table(), BusinessOwner::business_id(), SQL::OP_EQUALS, Business::id())-> left_join(Owner::table(), SQL::OP_EQUALS, Owner::id(), BusinessOwner::owner_id())-> where(Business::location_id(), SQL::in($business_locations))-> group_by(Business::id())-> select(SQL::count(BusinessOwner::id()); Which can also be represented as: $query = new Business(); $query->set_type(Business:TYPE_AUTOMOTIVE); $query->set_size(Business::SIZE_SMALL); $query->left_join(BusinessOwner::table(), BusinessOwner::business_id(), SQL::OP_EQUALS, $query->id()); $query->left_join(Owner::table(), SQL::OP_EQUALS, Owner::id(), BusinessOwner::owner_id()); $query->where(Business::location_id(), SQL::in($business_locations)); $query->group_by(Business::id()); $query->select(SQL::count(BusinessOwner::id()); This would produce a query like: SELECT COUNT(`business_owners`.`id`) FROM `businesses` LEFT JOIN `business_owners` ON `business_owners`.`business_id` = `businesses`.`id` LEFT JOIN `owners` ON `owners`.`id` = `business_owners`.`owner_id` WHERE `businesses`.`type` = 'automotive' AND `businesses`.`size` = 'small' AND `businesses`.`location_id` IN ( 1, 2, 3, 4 ) GROUP BY `businesses`.`id` Please keep in mind that the syntax might not be prefectly correct (I only wrote this off the top of my head) Any way, what do you think of this style of querying? Is the first method or second better/clearer/cleaner/etc? What would you do to improve it?

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  • Is there a programming language with not a tree but tags idea behind OOP?

    - by kolupaev
    I'm thinking about tree structures, and I feel that I don't like them. It's like when you have a shop, then you try to put all products to tree-like catalog, and then you need to place one product to multiple categories, now you have multiple routing, bla-bla. I don't feel like everything in the world could be put to a tree. Instead, I like idea of tags. I would like to store everything with tags. With tags I could do much more. I can even simulate trees if I want. I want to have tag-based filesystem! But hey - modern OOP paradigm with inheritance is based on tree. I want to see how it is when you don't have such basement. Closest thing I found is mixins in some languages. Do you know what else is also about this ideas?

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  • Getting in to smart card programming

    - by Scott Chamberlain
    I have a Compaq nw8440 with a smart card reader that is: Compatible with ISO 7816 compliant Smart Cards. PC/SC interface support I have been interested in smart cards and wanted to start playing around with them. If I wanted to get in to programming smart cards where can I find resources on how to do it, and would I need any additional hardware other than what my laptop provides (besides the cards to program)?

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  • Javascript form validation - what's lacking?

    - by box9
    I've tried out two javascript form validation frameworks - jQuery validation, and jQuery Tools validator - and I've found both of them lacking. jQuery validation lacks the clear separation between the concepts of "validating" and "displaying validation errors", and is highly inflexible when it comes to displaying dynamic error messages. jQuery Tools on the other hand lacks decent remote validation support (to check if a username exists for example). Even though jQuery validation supports remote validation, the built-in method requires the server to respond in a particular format. In both cases, any sort of asynchronous validation is a pain, as is defining rules for dependencies between multiple inputs. I'm thinking of rolling my own framework to address these shortcomings, but first I want to ask... have others experienced similar annoyances with javascript validation? What did you end up doing? What are some common validation requirements you've had which really should be catered for? And are there other, much better frameworks out there which I've missed? I'm looking primarily at jQuery-based frameworks, though well-implemented frameworks built on other libraries can still provide some useful ideas.

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  • Scrum: What if the Product Owner has tasks?

    - by Lauren J
    I have just started working with a team that has picked up some aspects of Scrum (two week timeboxing) but not others (the team does not currently agree to all estimates or to the number of points in a sprint, but I'll change this soon.) The product owner is also a technical resource (scientist) with some development background. Is it appropriate to have the product owner's tasks (which mostly involve research) mixed in with the team's tasks (some of which are research and some development).

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  • mocha testing for the lazies, single key-press for all possible tests

    - by laggingreflex
    I have a batch file that lists all the test files I have and asks me which test I want to perform, like Test. [U]nit, [I]ntegration : i (user input) Integration. [A]ll, [2][U]serInteraction, [3][R]esultGeneration : u 2 User Interaction. Running "mocha integration\2userint.js" ... So essentially I have configured a batch "option" for each test file I have, which I can choose to run individually or all together. But adding and removing tests is a pain. Is there something that does this or anything like this automatically? Like reads all the files and asks me which file(s) I want to test. A GUI with checkboxes would be ultimate! but I'll take anything. I'm working in node.js

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  • Extreme Programming Dying? [closed]

    - by jonny
    Is Extreme Programming Dying? I've been reviewing my fellow students reports on extreme programming.(I am a student myself) Some students are claiming that extreme programming lacks in empirical evidences, and is relevantly new, hence lacking in empirical evidence. XP is already 13 years old it should be considered as new, from my perspective. I guess the practices of XP has been tweaked and used in newer methodologies such as scrum. What are your point of view on this, do you guys think XP is Dying?

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  • Retexturing a model via API on the web

    - by AndyMcKenna
    I'm looking at creating a site where a user could see our product and configure the options or look of it and see an image that represents that. The way I'm doing it now is if you have Piece A selected and then you choose Texture X, I have an image on the filesystem that is A with X applied to it. I just swap out my default image with that specific one. One product has 8 areas, with 10-70 pieces per area, and about 200 textures for each piece. Programming the site was pretty simple but we are getting bogged down in rendering all these pieces/textures and entering them into the system. What I would love to do is build a model and have some way to apply the textures via API and render it to the browser. I would even settle for exporting a flat image and pulling that into the browser. Is that possible with something like SolidWorks, 3DSMax, or something else? If the rendering is too time intensive it would still help to batch create all my images and use them the way I am currently.

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  • Why does it take so long to finalize the HTML 5 spec?

    - by EpsilonVector
    I was reading this and one sentence caught my eye (emphasis mine): So Ian Hickson, XHTML’s biggest critic, fathered HTML 5, an action-oriented toddler specification that won’t reach adulthood until 2022, although some of it can be used today. Is that true? Is that really the HTML 5 development cycle? Why is it taking so long? What makes it so difficult to get right that it won't be final until 11 years from now?

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  • Dependency injection: what belongs in the constructor?

    - by Adam Backstrom
    I'm evaluating my current PHP practices in an effort to write more testable code. Generally speaking, I'm fishing for opinions on what types of actions belong in the constructor. Should I limit things to dependency injection? If I do have some data to populate, should that happen via a factory rather than as constructor arguments? (Here, I'm thinking about my User class that takes a user ID and populates user data from the database during construction, which obviously needs to change in some way.) I've heard it said that "initialization" methods are bad, but I'm sure that depends on what exactly is being done during initialization. At the risk of getting too specific, I'll also piggyback a more detailed example onto my question. For a previous project, I built a FormField class (which handled field value setting, validation, and output as HTML) and a Model class to contain these fields and do a bit of magic to ease working with fields. FormField had some prebuilt subclasses, e.g. FormText (<input type="text">) and FormSelect (<select>). Model would be subclassed so that a specific implementation (say, a Widget) had its own fields, such as a name and date of manufacture: class Widget extends Model { public function __construct( $data = null ) { $this->name = new FormField('length=20&label=Name:'); $this->manufactured = new FormDate; parent::__construct( $data ); // set above fields using incoming array } } Now, this does violate some rules that I have read, such as "avoid new in the constructor," but to my eyes this does not seem untestable. These are properties of the object, not some black box data generator reading from an external source. Unit tests would progressively build up to any test of Widget-specific functionality, so I could be confident that the underlying FormFields were working correctly during the Widget test. In theory I could provide the Model with a FieldFactory() which could supply custom field objects, but I don't believe I would gain anything from this approach. Is this a poor assumption?

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  • PHP Script for selling software online

    - by jaypabs
    I am planning to build an ecommerce site that allow my members (including me) to upload source code and sell it online. I am thinking of creating it from scratch using codeigniter. But I am also looking for ready made script that is available online whether it is free or not. The script should have a similar functionality as binpress.com or codecanyon.net. Can anybody point to so such website that sells this kind of script? The script should be not encrypted to I can add more features if I like. Thank you

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  • How can calculus and linear algebra be useful to a system programmer?

    - by Victor
    I found a website saying that calculus and linear algebra are necessary for System Programming. System Programming, as far as I know, is about osdev, drivers, utilities and so on. I just can't figure out how calculus and linear algebra can be helpful on that. I know that calculus has several applications in science, but in this particular field of programming I just can't imagine how calculus can be so important. The information was on this site: http://www.wikihow.com/Become-a-Programmer Edit: Some answers here are explaining about algorithm complexity and optimization. When I made this question I was trying to be more specific about the area of System's Programming. Algorithm complexity and optimization can be applied to any area of programming not just System's Programming. That may be why I wasn't able to came up with such thinking at the time of the question.

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  • Best C# and SQL server reporting tool [closed]

    - by user65439
    What is the best reporting tool to use with C# applications? I have been playing around with Pentaho (a Java based reporting tool) but would prefer to work with something that integrate better with my c# and SQL server. The reporting requirements are extensive and I need a tool that can generate graphs etc. and can be called from within my c# code to automate and email these reports. Perhaps the people that is more experienced with report generation can help me out with some of the better applications used with C#

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  • How do I handle priority and propagation in an event system?

    - by Peeter
    Lets say I have a simple event system with the following syntax: object = new Object(); object.bind("my_trigger", function() { print "hello"; }); object.bind("my_trigger", function() { print "hello2"; }); object.trigger("my_trigger"); How could I make sure hello2 is printed out first (I do not want my code to depend on which order the events are binded). Ontop of that, how would I prevent my events from propagating (e.g. I want to stop every other event from being executed)

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  • How to sync audio files with Logitech media server in MAC OS?

    - by Abhishek
    I want to customize the Logitech Media Server (web interface on localhost) so that N number of DIFFERENT audio files will start to play at the same time on N number of wifi receivers, each file on a different receiver. Currently, the server will sync only 1 track to N number(amount) of receivers. Is it possible with Logitech media server is open source. How can I able to do this? can you explain me sample code?

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  • Software Architecture - From design to sucessful implementation

    - by user20358
    As the subject goes; once a software architect puts down the high level design and approach to a software that is to be developed from scratch, how does the team ensure that it is implemented successfully? To my mind the following things will need to be done Proper understanding of requirements Setting down coding practices and guidelines Regular code reviews to ensure the guidelines are being adhered to Revisiting the requirements phase and making necessary changes to design based on client inputs if there are any changes to requirements Proper documentation of what is being done in code Proper documentation of requirements and changes to them Last but not the least, implementing the design via object oriented code where appropriate Did I miss anything? Would love to hear any mistakes that you have learned from in your project experiences. What went wrong, what could have been done better. Thanks for taking the time..

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  • Is it common to lie in job ads regarding the technologies in use?

    - by Desolate Planet
    Wanted: Experienced Delphi programmer to maintain ginormous legacy application and assist in migration to C# Later on, as the new hire settles into his role... "Oh, that C# migration? Yeah, we'd love to do that. But management is dead-set against it. Good thing you love Pascal, eh?" I've noticed quite a lot of this where I live (Scotland) and I'm not sure how common this is across IT: a company is using a legacy technology and they know that most developers will avoid them to keep mainstream technology on their resumes. So, they will put out a advertisement saying they are looking to move their product to some hip new tech (C#, Ruby, FORTRAN 99) and require someone who has exposure to both - but the migration is just a carrot on a stick, perpetually hung in front of the hungry developer as he spends each day maintaining the legacy app. I've experienced this myself, and heard far too many similar stories to the point where it seems like common practice. I've learned over time that every company has legacy problems of some sort, but I fail to see why they can't be honest about it. It should be common sense to any developer that the technology in place is there to support the business and not the other way round. Unless the technology is hurting the business in someway, I hardly see any just cause for reworking the software stack to be made up whatever is currently vogue in the industry. Would you say that this is commonplace? If so, how can I detect these kinds of leading advertisements beforehand?

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  • Relicense BSD 2/3-clause code to GPL

    - by Brecht Machiels
    Suppose I release some source code under the new BSD license. Is it allowed for someone else to take this code, make modifications to it and distribute it under the terms of the GPL? From Wikipedia: Many of the most common free software licenses, such as the original MIT/X license, BSD licenses (in the current 2-clause form), and the LGPL, are "GPL-compatible". That is, their code can be combined with a program under the GPL without conflict (the new combination would have the GPL applied to the whole). However, some free/open source software licenses are not GPL-compatible. I'm assuming this implies that one can relicense new-BSD licensed code to GPL?

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