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  • Social Network Updates: While You Were Busy Marketing 2

    - by Mike Stiles
    Since social moves at the speed of data, it’s already time for another update, as we did back in April, on the changes the various social networks have made or gone through while you were busy marketing. Facebook There’s a lot of talk Facebook’s developing a mobile product to act like Flipboard and surface news, from both users and media outlets. The biggest news was Facebook/Instagram’s introduction of 15-second videos, enhanced with with filters, to take some of Vine’s candy. You can also delete parts of videos and rerecord them, and there’s image stabilization. Facebook’s ad revenue is coming along just fine, thank you very much. 35% quarter-to-quarter growth in Q2. And it looks like new formats like Mobile App Install Ads and Unpublished Page Posts are adding to the mix. If you don’t already, you’ll soon see a little camera in comment boxes letting you insert photos right into the comments you make. The drive toward “more visual” continues. The other big news is Facebook’s adoption of our Twitter friend, the hashtag. Adding # sets apart the post topic so it can be easily found or discovered. It’s also being added to Google Plus, Tumblr, and Pinterest. Twitter Want to send someone a promoted tweet when they’re in range of your store? That could be happening by the end of this year. Some users have been seeing automatic in-stream previews of images on Twitter.com. Right now it’s images in your own tweets, but we can assume all tweets are next. Get your followers organized! Twitter raised the limit on the number of lists you can create from 20 to 1,000. They also raised the number of accounts you can have in a list from 500 to 5,000. Twitter started notifying you when someone favorites a tweet you’re mentioned in or re-tweets a tweet you re-tweeted. Anyway, it’s the first time Twitter’s notified you about indirect interactions like that. Who’s afraid of Instagram? A study shows 6-second Vine videos are being posted to Twitter at the rate of 9/second, up from 5/second 2 months ago. Vine has over 13 million users and branded Vines are 4x more likely to be shared than video ads. Google Plus Now featuring a 3-column redesigned stream, and images that take up a whole column. And photo filters Auto Highlight and Auto Awesome work to turn your photos into a real show. Google Hangouts is the workhorse for all Google messaging now, it’s not just an online chat with 9 people anymore. Google Plus Dashboard improves the connection between your company’s Google Plus business page and your Google Plus Local. Updates go out across all Google properties and you can do your managing from the dashboard. With Google Plus’ authorship system, you can build “Author Rank” based on what you write and put on the web. If your stuff is +1’ed and shared a lot, you’re the real deal and there are search result benefits. LinkedIn "Who's Viewed Your Updates" shows you what you’ve shared recently, who saw it and what they did about it in real-time. “Influencers” is, well, influential. Traffic to all LI news products has gone up 8x since it was introduced. LinkedIn is quickly figuring out how to get users to stick around awhile. You and your brand can post images and documents in status updates now. In fact, that whole “document posting” thing is making some analysts wonder if LinkedIn will drift on over to the Dropboxes and YouSendIts of the world. C’mon, admit it. Your favorite part of LinkedIn is being able to see who’s viewed your profile. Now you’ve got even more info and can see what/who you have in common. Premium users get even deeper insights about how people are finding them. If you’re a big fan of security, you’ll love that LinkedIn started offering two-factor authentication (2FA). It’s optional, but step 2 is a one-time code texted to your registered mobile. Pinterest A study showed pins have a looong shelf life compared to other social net posts. “Clicks kept coming for 30 days and beyond.” Most pins are timeless, and the infinite scroll causes people to see older pins. Is it a keeper? Pinterest jumped 82% to 54 million users in the past year. It’s valued at $2.5 billion and is one of the biggest sources of referral traffic there is. That said, CEO Ben Silbermann adds, "Right now, we don't make money." A new search feature stops you from having to endlessly scroll through your own pins looking for that waterfall picture you posted. Simply select “just my pins” in the search bar. New "Rich Pins" lets brands add info like price and availability to pins that can be updated daily via a data feed from your merchant site. Not so fast, you have to apply to Pinterest for it first. Like other social nets, Pinterest does not allow sexual content, nudity, or even partial nudity. However…some art contains nudity, and Pinterest wants to allow art. What constitutes “art” will be judged by…what we have to assume are Pinterest employees who love their job. @mikestilesPhoto: stock.xchng, Tim Marmon

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  • SQLAuthority News – Meeting SQL Friends – SQLPASS 2011 Event Log

    - by pinaldave
    One of the biggest reason I go to SQLPASS is that my friends are going there too. There are so many friends with whom I often talk on Facebook and Twitter but I rarely get time to meet them as well talk with them. One thing I am usually sure that many fo them will be for sure attend SQLPASS. This is one event which every SQL Server Enthusiast should attend. Just like everybody I had pleasant time to meet many of my SQL friends. There were so many friends that I met and I did not click photo. There were so many friends who clicked photo in their camera and I do not have them. Here are 1% of the photos which I have. If you are not in the photo, it does not mean I have less respect to our friendship. Please post link to our photo together :) I was very fortunate that I was able to snap a quick photograph with Pinal Dave with Dr. David DeWitt. I stood outside of the hall waiting for Dr. to show up and when he was heading down from convention center I requested him if I can have one photo for my memory lane and very politely he agreed to have one. It indeed made my day! Pinal Dave with Dr. David DeWitt Every single time I met Steve, I make sure I have one photo for my memory. Steve is so kind every single time. If you know SQL and do not know Steve Jones, you do not know SQL (IMHO). Following is the photograph with Michael McLean. More details about this photo in future blog post! Pinal Dave, Michael McLean, and Rick Morelan Arnie always shares his wisdom with me. I still remember when I very first time visited USA, I was standing alone in corner and Arnie walked to me and introduced to every single person he know. Talking to Arnie is always pleasure and inspiring. Arnie Rowland and Pinal Dave I am now published author and have written two books so far. I am fortunate to have Rick Morelan as Co-author of both of my books. He is great guy and very easy to become friends with. I am very much impressed by him and his kindness during book co-authoring. Here is very first of our photograph together at SQLPASS. Rick Morelan and Pinal Dave Diego Nogare and I have been talking for long time on twitter and on various social media channels. I finally got chance to meet my friend from Brazil. It was excellent experience to meet a friend whom one wants to meet for long time and had never got chance earlier. Buck Woody – who does not know Buck. He is funny, kind and most important friends of every one. Buck is so kind that he does not hesitate to approach people even though he is famous and most known in community. Every time I meet him I learn something. He is always smiling and approachable. Pinal Dave and Buck Woddy Rushabh Mehta is current SQL PASS president and personal friend. He has always smiling face and tremendous love for SQL community. I often wonder where he gets all the time for all the time and efforts he puts in for community. I never miss a chance to meet and greet him. Even though he is renowned SQL Guru and extremely busy person – every single time I meet him he always asks me – “How is Nupur and Shaivi?” He even remembers my wife and daughters name. I am touched. Rushabh Mehta and Pinal Dave Nigel Sammy has extremely well sense of humor and passion from community. We have excellent synergy while we are together. The attached photo is taken while I was talking to him on Seattle Shoreline about SQL. Pinal Dave and Nigel Sammy Rick Morelan wanted my this trip to be memorable. I am vegetarian and I told him that I do not like Seafood. Well, to prove the point, he took me to fantastic Seafood restaurant in Seattle and treated me with mouth watering vegetarian dishes. I think when I go to Seattle next time, I am going to make him to take me again to the same place. Rick, Rushabh, Pinal and Paras Well, this is a short summary of few of the friends I met at Seattle. What is the life without friends, eh? Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL PASS, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology

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  • Play Your Favorite DOS Games in XP, Vista, and Windows 7

    - by Matthew Guay
    Want to take a trip down memory lane with old school DOS games?  D-Fend Reloaded makes it easy for you to play your favorite DOS games directly on XP, Vista, and Windows 7. D-Fend Reloaded is a great frontend for DOSBox, the popular DOS emulator.  It lets you install and run many DOS games and applications directly from its interface without ever touching a DOS prompt.  It works great on XP, Vista, and Windows 7 32 & 64-bit versions.   Getting Started Download D-Fend Reloaded (link below), and install with the default settings.  You don’t need to install DOSBox, as D-Fend Reloaded will automatically install all the components you need to run DOS games on Windows. D-Fend Reloaded can also be installed as a portable application, so you can run it from a flash drive on any Windows computer by selecting User defined installation. Then select Portable mode installation. Once D-Fend Reloaded is installed, you can go ahead and open the program. Then simply click “Accept all settings” to apply the default settings.   D-Fend is now ready to run all of your favorite DOS games. Installing DOS Games and Applications: To install a DOS game or application, simply drag-and-drop a zip file of the app into D-Fend Reloaded’s window.  D-Fend Reloaded will automatically extract the program… Then will ask you to name the application and choose where to store it — by default it uses the name of the DOS app. Now you’ll see a new entry for the app you just installed.  Simply double-click to run it.   D-Fend will remind you that you can switch out of fullscreen mode by pressing Alt+Enter, and can also close the DOS application by pressing Ctrl+F9.  Press Ok to run the program. Here we’re running Ms. PacPC, a remake of the classic game Ms. Pac-Man, in full-screen mode.  All features work automatically, including sound, and you never have to setup anything from DOS command line — it just works. Here it’s in windowed mode running on Windows 7. Please note that your color scheme may change to Windows Basic while running DOS applications. You can run DOS application just as easily.  Here’s Word 5.5 running in in DOSBox through D-Fend Reloaded… Game Packs: Want to quickly install many old DOS freeware and trial games?  D-Fend Reloaded offers several game packs that let you install dozens of DOS games with only four clicks…just download and run the game pack installer of your choice (link below). Now you’ve got a selection of DOS games to choose from. Here’s a group of poor lemmings walking around … in Windows 7. Conclusion D-Fend Reloaded gives you a great way to run your favorite DOS games and applications directly from XP, Vista, and Windows 7.  Give it a try, and relive your DOS days from the comfort of your Windows desktop. What were some of your favorite DOS games and applications? Leave a comment and let us know. Links Download D-Fend Reloaded Download DOS game packs for D-Fend Reloaded Download Ms. Pac-PC Similar Articles Productive Geek Tips Friday Fun: Get Your Mario OnFriday Fun: Go Retro with PacmanThursday’s Pre-Holiday Lazy Links RoundupFriday Fun: Five More Time Wasting Online GamesFriday Fun: Holiday Themed Games TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional The Growth of Citibank Quickly Switch between Tabs in IE Windows Media Player 12: Tweak Video & Sound with Playback Enhancements Own a cell phone, or does a cell phone own you? Make your Joomla & Drupal Sites Mobile with OSMOBI Integrate Twitter and Delicious and Make Life Easier

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  • Edit ePub eBooks with Your Favorite HTML Editor

    - by Matthew Guay
    ePub eBooks are increasingly popular today, but often they’ve been made by converting other file formats. Here’s how you can edit ePub books to remove irregularities and make them better for reading on your devices. ePub’s are actually a zip file containing images, XHTML files with your text, and more with the .epub extension. You can make them better by editing the XHTML files directly.  Code gurus can edit the code directly, but even if you’ve never edited HTML, you can still quickly make changes with a WYSIWYG editor. Extract the Files from your ePub eBook As mentioned before, ePub files are actually renamed zip files.  So first let’s get all of the files in your ePub eBook accessible.  Find an eBook you want to edit and then change the file extension to .zip. If you don’t see the file extensions, click Organize in the menu bar and select Folder and search options. Select the View tab, and then uncheck the box beside Hide extensions for known file types.  Click Ok, and then change the file type as above. Windows will warn you about changing the file type; click Yes to proceed. Now you can browse the files of the ePub file.  Notice that it contains mostly HTML or XHTML files and images.  Click Extract all files to save them all in a folder so you can easily edit them. Alternately, you can open the ePub file directly in your favorite file archival program such as 7-zip.  Browse to the location of your ePub file, double-click it, and it’ll automatically open even if you don’t change the file extension to zip.  Now you can extract the folder, or extract individual files as before.   Edit Your eBook in KompoZer The actual ebook contents are stored in HTML or XHTML files.  These may be stored on the top folder of you ePub file’s directory, or they may be stored in \OEBPS\text in the file. To change the contents of your eBook, you’ll want to edit these files.  Often there may be separate files for each chapter, so you may have to use trial and error to find the one you need to edit.  You could edit them by hand in Windows using Notepad if you don’t have an HTML editor installed. A better option would be to use an HTML editor.  Here we’ll use the free KompoZer program to edit the files just like we’d edit a document in Word. Download KompoZer (link below), and unzip the files.  Then open the new folder and launch kompozer.exe; you don’t even need to install it.  In fact, you could even store KompoZer on a flash drive so you could edit HTML files from any computer. In KompoZer, open the HTML or XHTML file from your eBook that you want to edit. Now you can edit the file just like you would edit a document in Word.  Remove extra and unneeded text, make titles stand out, correct misspellings … anything you want!  This is especially helpful if your ePub file was created by converting a PDF as these often have many small errors. Or, if you’d rather edit the code itself, select the Source tab and edit as you wish. When you’re done making the changes, make sure to save the file in the same location with the same file name. Recreate Your Edited ePub eBook Once you’ve made all the changes you wanted, it’s time to turn this folder of files back into ePub.  Make sure you change the name of the folder if it still has the same name as the original ePub or zip file so you don’t mix them up or have trouble with overwriting the old files. Zip the folder using Windows Explorer or your favorite archival utility.  If you are using another archival program, make sure to compress it as a zip folder; other compression methods will render the ePub unreadable by your eReader app. Now change the file extension again, this time back to .epub. Now you can read your eBook with your changes in your favorite reader program or app on your mobile device. Conclusion Whether you need to remove an odd, misplaced character or need to do fine editing, using an HTML editor is a great way to make your ePub eBooks look just like you want.  Also, with an editor like KompoZer it’s not even difficult. Download KompoZer Similar Articles Productive Geek Tips Change the Default Editor From Nano on Ubuntu LinuxConvert a PDF eBook to ePub Format for Your iPad, iPhone, or eReaderRead Mobi eBooks on Kindle for PCEdit Your Firefox Bookmarks Easier with Flat Bookmark EditorChange the Default Editor for Batch Files in Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server XPS file format & XPS Viewer Explained Microsoft Office Web Apps Guide Know if Someone Accessed Your Facebook Account Shop for Music with Windows Media Player 12 Access Free Documentaries at BBC Documentaries Rent Cameras In Bulk At CameraRenter

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  • Review of Samsung Focus Windows Phone 7

    - by mbcrump
    I recently acquired a Samsung Focus Windows Phone 7 device from AT&T and wanted to share what I thought of it as an end-user. Before I get started, here are several of my write-ups for the Windows Phone 7. You may want to check out the second article titled: Hands-on WP7 Review of Prototype Hardware. From start to finish with the final version of Visual Studio Tools for Windows Phone 7 Hands-on : Windows Phone 7 Review on Prototype Hardware. Deploying your Windows Phone 7 Application to the actual hardware. Profile your Windows Phone 7 Application for Free Submitting a Windows Phone 7 Application to the Market. Samsung Focus i917 Phone Size: Perfect! I have been carrying around a Dell Streak (Android) and it is about half the size. It is really nice to have a phone that fits in your pocket without a lot of extra bulk. I bought a case for the Focus and it is still a perfect size.  The phone just feels right. Screen: It has a beautiful Super AMOLED 480x800 screen. I only wish it supported a higher resolution. The colors are beautiful especially in an Xbox Live Game.   3G: I use AT&T and I've had spotty reception. This really can't be blamed on the phone as much as the actual carrier. Battery: I've had excellent battery life compared to my iPhone and Android devices. I usually use my phone throughout the day on and off and still have a charge at the end of the day.  Camera/Video: I'm still looking for the option to send the video to YouTube or the Image to Twitter. The images look good, but the phone needs a forward facing camera. I like the iPhone/Android (Dell Streak) camera better. Built-in Speaker: Sounds great. It’s not a wimpy speaker that you cannot hear.  CPU: Very smooth transitioning from one screen to another. The prototype Windows Phone 7 that I had, was no where near as smooth. (It was also running a slower processor though). OS: I actually like the OS but a few things could be better. CONS: Copy and Paste (Supposed to come in the next update) We need more apps (Pandora missing was a big one for me and Slacker’s advertisement sucks!). As time passes, and more developers get on board then this will be fixed. The browser needs some major work. I have tried to make cross-platform (WP7, Android, iPhone and iPad) web apps and the browser that ships with WP7 just can’t handle it.  Apps need to be organized better. Instead of throw them all on one screen, it would help to allow the user to create categories. PROS: Hands down the best gaming experience on a phone. I have all three major phones (iphone, android and wp7). Nothing compares to the gaming experience on the WP7. The phone just works. I’ve had a LOT of glitches with my Android device. I’ve had maybe 2 with my WP7 device. Exchange and Office support are great. Nice integration with Twitter/Facebook and social media. Easy to navigate and find the information you need on one screen. Let’s look at a few pictures and we will wrap up with my final thoughts on the phone. WP7 Home Screen. Back of the phone is as stylish. It is hard to see due to the shadow but it is a very thin phone. What’s included? Manuals Ear buds Data Cable plus Power Adapter Phone Click a picture to enlarge So, what are my final thoughts on the Phone/OS? I love the Samsung Focus and would recommend it to anyone looking for a WP7 device. Like any first generation product, you need to give it a little while to mature. Right now the phone is missing several features that we are all used to using. That doesn’t mean a year from now it will be in the same situation. (I sure hope we won’t). If you are looking to get into mobile development, I believe WP7 is the easiest platform to develop from. This is especially true if you have a background in Silverlight or WPF.    Subscribe to my feed

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  • Help Protect Your Children with the CEOP Enhanced Internet Explorer 8

    - by Asian Angel
    Do you want to make Internet Explorer safer and more helpful for you and family? Then join us as we look at the CEOP (Child Exploitation and Online Protection Centre) enhanced version of Internet Explorer 8. Setting CEOP Up We chose to install the whole CEOP pack in order to have access to complete set of CEOP Tools. The install process will be comprised of two parts…it will begin with CEOP branded windows showing the components being installed… Note: The components can be downloaded separately for those who only want certain CEOP components added to their browser. Then it will move to the traditional Microsoft Internet Explorer 8 install windows. One thing that we did notice is that here you will be told that you will need to restart your computer but in other windows a log off/log on process is mentioned. Just to make certain that everything goes smoothly we recommend restarting your computer when the installation process is complete. In the EULA section you can see the versions of Windows that the CEOP Pack works with. Once you get past the traditional Microsoft install windows you will be dropped back into the CEOP branded windows. CEOP in Action After you have restarted your computer and opened Internet Explorer you will notice that your homepage has been changed. When it comes to your children that is not a bad thing in this instance. It will also give you an opportunity to look through the CEOP online resources. For the moment you may be wondering where everything is but do not worry. First you can find the two new search providers in the drop-down menu for your “Search Bar” and select a new default if desired. The second thing to look for are the new links that have been added to your “Favorites Menu”. These links can definitely be helpful for you and your family. The third part will require your “Favorites Bar” to be visible in order to see the “Click CEOP Button”. If you have not previously done so you will need to turn on subscribing for “Web Slices”. Click on “Yes” to finish the subscription process. Clicking on the “CEOP Button” again will show all kinds of new links to help provide information for you and your children. Notice that the top part is broken down into “topic categories” while the bottom part is set up for “age brackets”…very nice for helping you focus on the information that you want and/or need. Looking for information and help on a particular topic? Clicking on the “Cyberbullying Link” for example will open the following webpage with information about cyberbullying and a link to get help with the problem. Need something that is focused on your child’s age group? Clicking on the “8-10? Link” as an example opened this page. Want information that is focused on you? The “Parent? Link” leads to this page. The “topic categories & age brackets” make the CEOP Button a very helpful and “family friendly” addition to Internet Explorer. Perhaps you (or your child) want to conduct a search for something that is affecting your child. As you type in a “search term” both of the search providers will provide helpful suggestions for dealing with the problem. We felt that these were very nice suggestions in both instances here… Conclusion We have been able to give you a good peek at what the CEOP Tools can do but the best way to see how helpful it can be for you and your family is try it for yourself. Your children’s safety and happiness is worth it. Links Download the Internet Explorer CEOP Pack (link at bottom of webpage) Note: If you are interested in a singular component or only some use these links. Download the Click CEOP Button Download Search CEOP Download Internet Safety and Security Search Similar Articles Productive Geek Tips Mysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPWhen to Use Protect Tab vs Lock Tab in FirefoxMake Ctrl+Tab in Internet Explorer 7 Use Most Recent OrderRemove ISP Text or Corporate Branding from Internet Explorer Title BarQuick Hits: 11 Firefox Tab How-Tos TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Download Microsoft Office Help tab The Growth of Citibank Quickly Switch between Tabs in IE Windows Media Player 12: Tweak Video & Sound with Playback Enhancements Own a cell phone, or does a cell phone own you? Make your Joomla & Drupal Sites Mobile with OSMOBI

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  • Oracle Enterprise Data Quality: Ever Integration-ready

    - by Mala Narasimharajan
    It is closing in on a year now since Oracle’s acquisition of Datanomic, and the addition of Oracle Enterprise Data Quality (EDQ) to the Oracle software family. The big move has caused some big shifts in emphasis and some very encouraging excitement from the field.  To give an illustration, combined with a shameless promotion of how EDQ can help to give quick insights into your data, I did a quick Phrase Profile of the subject field of emails to the Global EDQ mailing list since it was set up last September. The results revealed a very clear theme:   Integration, Integration, Integration! As well as the important Siebel and Oracle Data Integrator (ODI) integrations, we have been asked about integration with a huge variety of Oracle applications, including EBS, Peoplesoft, CRM on Demand, Fusion, DRM, Endeca, RightNow, and more - and we have not stood still! While it would not have been possible to develop specific pre-integrations with all of the above within a year, we have developed a package of feature-rich out-of-the-box web services and batch processes that can be plugged into any application or middleware technology with ease. And with Siebel, they work out of the box. Oracle Enterprise Data Quality version 9.0.4 includes the Customer Data Services (CDS) pack – a ready set of standard processes with standard interfaces, to provide integrated: Address verification and cleansing  Individual matching Organization matching The services can are suitable for either Batch or Real-Time processing, and are enabled for international data, with simple configuration options driving the set of locale-specific dictionaries that are used. For example, large dictionaries are provided to support international name transcription and variant matching, including highly specialized handling for Arabic, Japanese, Chinese and Korean data. In total across all locales, CDS includes well over a million dictionary entries.   Excerpt from EDQ’s CDS Individual Name Standardization Dictionary CDS has been developed to replace the OEM of Informatica Identity Resolution (IIR) for attached Data Quality on the Oracle price list, but does this in a way that creates a ‘best of both worlds’ situation for customers, who can harness not only the out-of-the-box functionality of pre-packaged matching and standardization services, but also the flexibility of OEDQ if they want to customize the interfaces or the process logic, without having to learn more than one product. From a competitive point of view, we believe this stands us in good stead against our key competitors, including Informatica, who have separate ‘Identity Resolution’ and general DQ products, and IBM, who provide limited out-of-the-box capabilities (with a steep learning curve) in both their QualityStage data quality and Initiate matching products. Here is a brief guide to the main services provided in the pack: Address Verification and Standardization EDQ’s CDS Address Cleaning Process The Address Verification and Standardization service uses EDQ Address Verification (an OEM of Loqate software) to verify and clean addresses in either real-time or batch. The Address Verification processor is wrapped in an EDQ process – this adds significant capabilities over calling the underlying Address Verification API directly, specifically: Country-specific thresholds to determine when to accept the verification result (and therefore to change the input address) based on the confidence level of the API Optimization of address verification by pre-standardizing data where required Formatting of output addresses into the input address fields normally used by applications Adding descriptions of the address verification and geocoding return codes The process can then be used to provide real-time and batch address cleansing in any application; such as a simple web page calling address cleaning and geocoding as part of a check on individual data.     Duplicate Prevention Unlike Informatica Identity Resolution (IIR), EDQ uses stateless services for duplicate prevention to avoid issues caused by complex replication and synchronization of large volume customer data. When a record is added or updated in an application, the EDQ Cluster Key Generation service is called, and returns a number of key values. These are used to select other records (‘candidates’) that may match in the application data (which has been pre-seeded with keys using the same service). The ‘driving record’ (the new or updated record) is then presented along with all selected candidates to the EDQ Matching Service, which decides which of the candidates are a good match with the driving record, and scores them according to the strength of match. In this model, complex multi-locale EDQ techniques can be used to generate the keys and ensure that the right balance between performance and matching effectiveness is maintained, while ensuring that the application retains control of data integrity and transactional commits. The process is explained below: EDQ Duplicate Prevention Architecture Note that where the integration is with a hub, there may be an additional call to the Cluster Key Generation service if the master record has changed due to merges with other records (and therefore needs to have new key values generated before commit). Batch Matching In order to allow customers to use different match rules in batch to real-time, separate matching templates are provided for batch matching. For example, some customers want to minimize intervention in key user flows (such as adding new customers) in front end applications, but to conduct a more exhaustive match on a regular basis in the back office. The batch matching jobs are also used when migrating data between systems, and in this case normally a more precise (and automated) type of matching is required, in order to minimize the review work performed by Data Stewards.  In batch matching, data is captured into EDQ using its standard interfaces, and records are standardized, clustered and matched in an EDQ job before matches are written out. As with all EDQ jobs, batch matching may be called from Oracle Data Integrator (ODI) if required. When working with Siebel CRM (or master data in Siebel UCM), Siebel’s Data Quality Manager is used to instigate batch jobs, and a shared staging database is used to write records for matching and to consume match results. The CDS batch matching processes automatically adjust to Siebel’s ‘Full Match’ (match all records against each other) and ‘Incremental Match’ (match a subset of records against all of their selected candidates) modes. The Future The Customer Data Services Pack is an important part of the Oracle strategy for EDQ, offering a clear path to making Data Quality Assurance an integral part of enterprise applications, and providing a strong value proposition for adopting EDQ. We are planning various additions and improvements, including: An out-of-the-box Data Quality Dashboard Even more comprehensive international data handling Address search (suggesting multiple results) Integrated address matching The EDQ Customer Data Services Pack is part of the Enterprise Data Quality Media Pack, available for download at http://www.oracle.com/technetwork/middleware/oedq/downloads/index.html.

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  • Using the new CSS Analyzer in JavaFX Scene Builder

    - by Jerome Cambon
    As you know, JavaFX provides from the API many properties that you can set to customize or make your components to behave as you want. For instance, for a Button, you can set its font, or its max size.Using Scene Builder, these properties can be explored and modified using the inspector. However, JavaFX also provides many other properties to have a fine grained customization of your components : the css properties. These properties are typically set from a css stylesheet. For instance, you can set a background image on a Button, change the Button corners, etc... Using Scene Builder, until now, you could set a css property using the inspector Style and Stylesheet editors. But you had to go to the JavaFX css documentation to know the css properties that can be applied to a given component. Hopefully, Scene Builder 1.1 added recently a very interesting new feature : the CSS Analyzer.It allows you to explore all the css properties available for a JavaFX component, and helps you to build your css rules. A very simple example : make a Button rounded Let’s take a very simple example:you would like to customize your Buttons to make them rounded. First, enable the CSS Analyzer, using the ‘View->Show CSS Analyzer’ menu. Grow the main window, and the CSS Analyzer to get more room: Then, drop a Button from the Library to the ContentView: the CSS Analyzer is now showing the Button css properties: As you can see, there is a ‘-fx-background-radius’ css property that allow to define the radius of the background (note that you can get the associated css documentation by clicking on the property name). You can then experiment this by setting the Button style property from the inspector: As you can see in the css doc, one can set the same radius for the 4 corners by a simple number. Once the style value is applied, the Button is now rounded, as expected.Look at the CSS Analyzer: the ‘-fx-background-radius’ property has now 2 entries: the default one, and the one we just entered from the Style property. The new value “win”: it overrides the default one, and become the actual value (to highlight this, the cell background becomes blue). Now, you will certainly prefer to apply this new style to all the Buttons of your FXML document, and have a css rule for this.To do this, save you document first, and create a css file in the same directory than the new document.Create an empty css file (e.g. test.css), and attach it the the root AnchorPane, by first selecting the AnchorPane, then using the Stylesheets editor from the inspector: Add the corresponding css rule to your new test.css file, from your preferred editor (Netbeans for me ;-) and save it. .button { -fx-background-radius: 10px;} Now, select your Button and have a look at the CSS Analyzer. As you can see, the Button is inheriting the css rule (since the Button is a child of the AnchorPane), and still have its inline Style. The Inline style “win”, since it has precedence on the stylesheet. The CSS Analyzer columns are displayed by precedence order.Note the small right-arrow icons, that allow to jump to the source of the value (either test.css, or the inspector in this case).Of course, unless you want to set a specific background radius for this particular Button, you can remove the inline Style from the inspector. Changing the color of a TitledPane arrow In some cases, it can be useful to be able to select the inner element you want to style directly from the Content View . Drop a TitledPane to the Content View. Then select from the CSS Analyzer the CSS cursor (the other cursor on the left allow you to come back to ‘standard’ selection), that will allow to select an inner element: height: 62px;" align="LEFT" border="0"> … and select the TitledPane arrow, that will get a yellow background: … and the Styleable Path is updated: To define a new css rule, you can first copy the Styleable path : .. then paste it in your test.css file. Then, add an entry to set the -fx-background-color to red. You should have something like: .titled-pane:expanded .title .arrow-button .arrow { -fx-background-color : red;} As soon as the test.css is saved, the change is taken into account in Scene Builder. You can also use the Styleable Path to discover all the inner elements of TitledPane, by clicking on the arrow icon: More details You can see the CSS Analyzer in action (and many other features) from the Java One BOF: BOF4279 - In-Depth Layout and Styling with the JavaFX Scene Builder presented by my colleague Jean-Francois Denise. On the right hand, click on the Media link to go to the video (streaming) of the presa. The Scene Builder support of CSS starts at 9:20 The CSS Analyzer presentation starts at 12:50

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  • Knockoutjs - stringify to handling observables and custom events

    - by Renso
    Goal: Once you viewmodel has been built and populated with data, at some point it goal of it all is to persist the data to the database (or some other media). Regardless of where you want to save it, your client-side viewmodel needs to be converted to a JSON string and sent back to the server. Environment considerations: jQuery 1.4.3+ Knockoutjs version 1.1.2   How to: So let’s set the stage, you are using Knockoutjs and you have a viewmodel with some Knockout dependencies. You want to make sure it is in the proper JSON format and via ajax post it to the server for persistence.   First order of business is to deal with the viewmodel (JSON) object. To most the JSON stringifier sounds familiar. The JSON stringifier converts JavaScript data structures into JSON text. JSON does not support cyclic data structures, so be careful to not give cyclical structures to the JSON stringifier. You may ask, is this the best way to do it? What about those observables and other Knockout properties that I don’t want to persist or want their actual value persisted and not their function, etc. Not sure if you were aware, but KO already has a method; ko.utils.stringifyJson() - it's mostly just a wrapper around JSON.stringify. (which is native in some browsers, and can be made available by referencing json2.js in others). What does it do that the regular stringify does not is that it automatically converts observable, dependentObservable, or observableArray to their underlying value to JSON. Hold on! There is a new feature in this version of Knockout, the ko.toJSON. It is part of the core library and it will clone the view model’s object graph, so you don’t mess it up after you have stringified  it and unwrap all its observables. It's smart enough to avoid reference cycles. Since you are using the MVVM pattern it would assume you are not trying to reference DOM nodes from your view. Wait a minute. I can already see this info on the http://knockoutjs.com/examples/contactsEditor.html website, why mention it all here? First of this is a much nicer blog, no orange ? At this time, you may want to have a look at the blog and see what I am talking about. See the save event, how they stringify the view model’s contacts only? That’s cool but what if your view model is a representation of your object you want to persist, meaning it has no property that represents the json object you want to persist, it is the view model itself. The example in http://knockoutjs.com/examples/contactsEditor.html assumes you have a list of contacts you may want to persist. In the example here, you want to persist the view model itself. The viewmodel here looks something like this:     var myViewmodel = {         accountName: ko.observable(""),         accountType: ko.observable("Active")     };     myViewmodel.isItActive = ko.dependentObservable(function () {         return myViewmodel.accountType() == "Active";     });     myViewmodel.clickToSaveMe = function() {         SaveTheAccount();     }; Here is the function in charge of saving the account: Function SaveTheAccount() {     $.ajax({         data: ko.toJSON(viewmodel),         url: $('#ajaxSaveAccountUrl').val(),         type: "POST",         dataType: "json",         async: false,         success: function (result) {             if (result && result.Success == true) {                 $('#accountMessage').html('<span class="fadeMyContainerSlowly">The account has been saved</span>').show();                 FadeContainerAwaySlowly();             }         },         error: function (xmlHttpRequest, textStatus, errorThrown) {             alert('An error occurred: ' + errorThrown);         }     }); //ajax }; Try run this and your browser will eventually freeze up or crash. Firebug will tell you that you have a repetitive call to the first function call in your model that keeps firing infinitely.  What is happening is that Knockout serializes the view model to a JSON string by traversing the object graph and firing off the functions, again-and-again. Not sure why it does that, but it does. So what is the work around: Nullify your function calls and then post it:         var lightweightModel = viewmodel.clickToSaveMe = null;         data: ko.toJSON(lightweightModel), So then I traced the JSON string on the server and found it having issues with primitive types. C#, by the way. So I changed ko.toJSON(model) to ko.toJS(model), and that solved my problem. Of course you could just create a property on the viewmodel for the account itself, so you only have to serialize the property and not the entire viewmodel. If that is an option then that would be the way to go. If your view model contains other properties in the view model that you also want to post then that would not be an option and then you’ll know what to watch out for. Hope this helps.

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  • &ldquo;My life at Oracle&rdquo;

    - by cristian.condurache(at)oracle.com
    Hello everybody! My name is Eva and I currently work in Oracle Italy as Sales Programs Manager for the Technology Sales organization. Since 2009, I also proudly represent the Oracle Education Foundation within my country as the Ambassador for Italy. My career path in this amazing company began 5 years ago as a fresh graduate: after various years studying abroad, in Germany and Ireland mainly, I was looking for a valuable and concrete opportunity which could fulfill my energetic spirit. I wanted to develop myself inside a stimulating and “fast” business environment.. and here came Oracle and I really couldn’t ask for anything better!  THE PARTNER EXPERIENCE The first department I had the chance to work into was the Alliances and Channels organization, where I had the opportunity to join a brilliant team of great and visionary guys. I began having the responsibility to analyze and rationalize the portfolio of Oracle business partners and to identify potential cross-area solutions, which had to be highlighted both on the local market and internationally: this ended up with the implementation of the “Partner Community” model, a business environment of selected Oracle partners, specialized on the different technology focus areas. This new concept was then recognized as an EMEA Best Practice and replicated internationally. Having the opportunity to strengthen day after day strategic relationships with several business partners and study the market positioning of their technology solutions, I was given the role to develop the “Oracle Partner Network Innovation Award” in Italy: the EMEA competition encouraging and rewarding proven and successful technology innovations, creating high value for our common customers and generating new business potential. Several Italian partner solutions won different prizes and I decided that it was worth collecting all those valuable projects, winners and short-listed, inside two specific books in order also to provide them an international market visibility: OPN Innovation Award Booklet 2007 and OPN Innovation Award Booklet 2008 Inside the Alliances and Channels department I really had the opportunity to do    amazing things, like for example working side-by-side with one of the most exceptional teams in Oracle I have ever worked with: the EMEA Recruitment Team. Together, in fact, we conceived a brand new business initiative for our partners, called “Oracle Campus Joint Program”. This program was awarded as an EMEA Best Practice and acknowledged by both Italian public institutions and press media. Italy   is currently running its 5th edition.   Briefly, the “Oracle Campus Joint Program” aims at facing the growing issue of lack of  technology competences and skills on the market. By identifying a specific technology area and developing an intensive 4-6 week Oracle University training course and by collaborating with important academic institutes, international “gurus” and professionals, our business partners are able to benefit from a pool of brilliant top talented young consultants and offer them a significant career opportunity. BUSINESS BUT NOT ONLY: THE NO-PROFIT EXPERIENCE OF ORACLE Currently my mission in Oracle is to continue driving the implementation of strategic business development and sales programs for the entire Oracle Technology stack, involving both partners and the end-customers. But as a completely distinguished role from the day-today business, I’m also honored to represent in Italy the charity global organization founded by Oracle - the Oracle Education Foundation - and drive its corporate citizenship and marketing programs. Oracle Education Foundation is an independent charitable organization funded by Oracle and is dedicated to helping students develop 21st century skills through project learning and the use of technology. It provides “ThinkQuest” as a free program to primary and secondary (K12) schools. Just some significant numbers: today 548,000 students/teachers in 47 countries use ThinkQuest and the Oracle Education Foundation partners with 40+ no-profit or government organizations globally. ABOUT MYSELF AND MY INTERESTS About myself…I’m very enthusiastic and positive, trying always to transform difficult issues in challenging opportunities. My day usually begins very early in the morning with running, swimming or when I need to collect some “zen” energies with a yoga session or better with a long walk with my dog. I definitely love animals and generally speaking I’m very keen on environmental issues and try, as much as I can, to carry out a healthy and “planet respectful” lifestyle. My thirst for knowledge pushed me some time ago to begin a new personal challenge: I decided to enroll, dedicating a good part of my free time, for a second university degree: I chose “Neuroeconomics”, an innovative academic path which combines psychology, economics, and neuroscience and studies how people make decisions and the role of the brain when people evaluate these decisions, categorizing risks and rewards and generally interacting with each other. I’ve been very glad to talk about my experience in this article, as working for Oracle is something very stimulating. This company ensures you the opportunity to face new challenges, work with highly talented people and be professionally highlighted also globally. Motivation, good results and innovation is always pursued, recognized and fully supported. Thanks and wish you all an amazing career! If you have any question please contact [email protected]. For our job opportunities, please look at http://campus.oracle.com.   Technorati Tags: EMEA,Oracle Partners,Oracle Campus,Oracle Education,experience,EMEA Recruitment Team

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  • Introducing Microsoft SQL Server 2008 R2 - Business Intelligence Samples

    - by smisner
    On April 14, 2010, Microsoft Press (blog | twitter) released my latest book, co-authored with Ross Mistry (twitter), as a free ebook download - Introducing Microsoft SQL Server 2008 R2. As the title implies, this ebook is an introduction to the latest SQL Server release. Although you'll find a comprehensive review of the product's features in this book, you will not find the step-by-step details that are typical in my other books. For those readers who are interested in a more interactive learning experience, I have created two samples file for download: IntroSQLServer2008R2Samples project Sales Analysis workbook Here's a recap of the business intelligence chapters and the samples I used to generate the screen shots by chapter: Chapter 6: Scalable Data Warehousing covers a new edition of SQL Server, Parallel Data Warehouse. Understandably, Microsoft did not ship me the software and hardware to set up my own Parallel Data Warehouse environment for testing purposes and consequently you won't see any screenshots in this chapter. I received a lot of information and a lot of help from the product team during the development of this chapter to ensure its technical accuracy. Chapter 7: Master Data Services is a new component in SQL Server. After you install Master Data Services (MDS), which is a separate installation from SQL Server although it's found on the same media, you can install sample models to explore (which is what I did to create screenshots for the book). To do this, you deploying packages found at \Program Files\Microsoft SQL Server\Master Data Services\Samples\Packages. You will first need to use the Configuration Manager (in the Microsoft SQL Server 2008 R2\Master Data Services program group) to create a database and a Web application for MDS. Then when you launch the application, you'll see a Getting Started page which has a Deploy Sample Data link that you can use to deploy any of the sample packages. Chapter 8: Complex Event Processing is an introduction to another new component, StreamInsight. This topic was way too large to cover in-depth in a single chapter, so I focused on information such as architecture, development models, and an overview of the key sections of code you'll need to develop for your own applications. StreamInsight is an engine that operates on data in-flight and as such has no user interface that I could include in the book as screenshots. The November CTP version of SQL Server 2008 R2 included code samples as part of the installation, but these are not the official samples that will eventually be available in Codeplex. At the time of this writing, the samples are not yet published. Chapter 9: Reporting Services Enhancements provides an overview of all the changes to Reporting Services in SQL Server 2008 R2, and there are many! In previous posts, I shared more details than you'll find in the book about new functions (Lookup, MultiLookup, and LookupSet), properties for page numbering, and the new global variable RenderFormat. I will confess that I didn't use actual data in the book for my discussion on the Lookup functions, but I did create real reports for the blog posts and will upload those separately. For the other screenshots and examples in the book, I have created the IntroSQLServer2008R2Samples project for you to download. To preview these reports in Business Intelligence Development Studio, you must have the AdventureWorksDW2008R2 database installed, and you must download and install SQL Server 2008 R2. For the map report, you must execute the PopulationData.sql script that I included in the samples file to add a table to the AdventureWorksDW2008R2 database. The IntroSQLServer2008R2Samples project includes the following files: 01_AggregateOfAggregates.rdl to illustrate the use of embedded aggregate functions 02_RenderFormatAndPaging.rdl to illustrate the use of page break properties (Disabled, ResetPageNumber), the PageName property, and the RenderFormat global variable 03_DataSynchronization.rdl to illustrate the use of the DomainScope property 04_TextboxOrientation.rdl to illustrate the use of the WritingMode property 05_DataBar.rdl 06_Sparklines.rdl 07_Indicators.rdl 08_Map.rdl to illustrate a simple analytical map that uses color to show population counts by state PopulationData.sql to provide the data necessary for the map report Chapter 10: Self-Service Analysis with PowerPivot introduces two new components to the Microsoft BI stack, PowerPivot for Excel and PowerPivot for SharePoint, which you can learn more about at the PowerPivot site. To produce the screenshots for this chapter, I created the Sales Analysis workbook which you can download (although you must have Excel 2010 and the PowerPivot for Excel add-in installed to explore it fully). It's a rather simple workbook because space in the book did not permit a complete exploration of all the wonderful things you can do with PowerPivot. I used a tutorial that was available with the CTP version as a basis for the report so it might look familiar if you've already started learning about PowerPivot. In future posts, I'll continue exploring the new features in greater detail. If there's any special requests, please let me know! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • System locking up with suspicious messages about hard disk

    - by Chris Conway
    My system has started behaving strangely, intermittently locking up. I see messages like the following in syslog: Nov 18 22:22:00 claypool kernel: [ 3428.078156] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 Nov 18 22:22:00 claypool kernel: [ 3428.078163] ata3.00: irq_stat 0x40000000 Nov 18 22:22:00 claypool kernel: [ 3428.078167] sr 2:0:0:0: CDB: Test Unit Ready: 00 00 00 00 00 00 Nov 18 22:22:00 claypool kernel: [ 3428.078182] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 22:22:00 claypool kernel: [ 3428.078184] res 50/00:03:00:00:00/00:00:00:00:00/a0 Emask 0x1 (device error) Nov 18 22:22:00 claypool kernel: [ 3428.078188] ata3.00: status: { DRDY } Nov 18 22:22:00 claypool kernel: [ 3428.080887] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 Nov 18 22:22:00 claypool kernel: [ 3428.080890] ata3.00: irq_stat 0x40000000 Nov 18 22:22:00 claypool kernel: [ 3428.080893] sr 2:0:0:0: CDB: Test Unit Ready: 00 00 00 00 00 00 Nov 18 22:22:00 claypool kernel: [ 3428.080905] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 22:22:00 claypool kernel: [ 3428.080906] res 50/00:03:00:00:00/00:00:00:00:00/a0 Emask 0x1 (device error) Nov 18 22:22:00 claypool kernel: [ 3428.080910] ata3.00: status: { DRDY } And then this: Nov 18 23:13:56 claypool kernel: [ 6544.000798] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen Nov 18 23:13:56 claypool kernel: [ 6544.000804] ata1.00: failed command: FLUSH CACHE EXT Nov 18 23:13:56 claypool kernel: [ 6544.000814] ata1.00: cmd ea/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 23:13:56 claypool kernel: [ 6544.000815] res 40/00:00:00:4f:c2/00:00:00:00:00/40 Emask 0x4 (timeout) Nov 18 23:13:56 claypool kernel: [ 6544.000819] ata1.00: status: { DRDY } Nov 18 23:13:56 claypool kernel: [ 6544.000825] ata1: hard resetting link Nov 18 23:14:01 claypool kernel: [ 6549.360324] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:06 claypool kernel: [ 6554.008091] ata1: COMRESET failed (errno=-16) Nov 18 23:14:06 claypool kernel: [ 6554.008103] ata1: hard resetting link Nov 18 23:14:11 claypool kernel: [ 6559.372246] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:16 claypool kernel: [ 6564.020228] ata1: COMRESET failed (errno=-16) Nov 18 23:14:16 claypool kernel: [ 6564.020235] ata1: hard resetting link Nov 18 23:14:21 claypool kernel: [ 6569.380109] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:31 claypool kernel: [ 6579.460243] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Nov 18 23:14:31 claypool kernel: [ 6579.486595] ata1.00: configured for UDMA/133 Nov 18 23:14:31 claypool kernel: [ 6579.486601] ata1.00: retrying FLUSH 0xea Emask 0x4 Nov 18 23:14:31 claypool kernel: [ 6579.486939] ata1.00: device reported invalid CHS sector 0 Nov 18 23:14:31 claypool kernel: [ 6579.486952] ata1: EH complete Nov 18 23:17:01 claypool CRON[3910]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Nov 18 23:17:01 claypool CRON[3908]: (CRON) error (grandchild #3910 failed with exit status 1) Nov 18 23:17:01 claypool postfix/sendmail[3925]: fatal: open /etc/postfix/main.cf: No such file or directory Nov 18 23:17:01 claypool CRON[3908]: (root) MAIL (mailed 1 byte of output; but got status 0x004b, #012) Nov 18 23:39:01 claypool CRON[4200]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -type f -cmin +$(/usr/lib/php5/maxlifetime) -print0 | xargs -n 200 -r -0 rm) There are no messages marked after 23:39. When I next tried to use the machine, it would not return from the screensaver (blank screen), nor switch to another terminal, and I had to hard reboot it. [UPDATE] The output of smartctl is here. I had trouble getting this, because / is being mounted read-only (?!), which prevents most applications from running. Also, it may not be related, but I have the following worrying messages in dmesg: [ 10.084596] k8temp 0000:00:18.3: Temperature readouts might be wrong - check erratum #141 [ 10.098477] i2c i2c-0: nForce2 SMBus adapter at 0x600 [ 10.098483] ACPI: resource nForce2_smbus [io 0x0700-0x073f] conflicts with ACPI region SM00 [??? 0x00000700-0x0000073f flags 0x30] [ 10.098486] ACPI: This conflict may cause random problems and system instability [ 10.098487] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver [ 10.098509] i2c i2c-1: nForce2 SMBus adapter at 0x700 [ 10.112570] Linux agpgart interface v0.103 [ 10.155329] atk: Resources not safely usable due to acpi_enforce_resources kernel parameter [ 10.161506] it87: Found IT8712F chip at 0x290, revision 8 [ 10.161517] it87: VID is disabled (pins used for GPIO) [ 10.161527] it87: in3 is VCC (+5V) [ 10.161528] it87: in7 is VCCH (+5V Stand-By) [ 10.161560] ACPI: resource it87 [io 0x0295-0x0296] conflicts with ACPI region ECRE [??? 0x00000290-0x000002af flags 0x45] [ 10.161562] ACPI: This conflict may cause random problems and system instability [ 10.161564] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver [UPDATE 2] I swapped in a new SATA cable, per Phil's suggestion. The current output of smartctl is here, if it helps. [UPDATE 3] I don't think the cable fixed it. The system hasn't locked up yet, but my media player crashed a few minutes ago and I have the following in the syslog: Nov 20 16:07:17 claypool kernel: [ 2294.400033] ata1: link is slow to respond, please be patient (ready=0) Nov 20 16:07:47 claypool kernel: [ 2324.084581] ata1: COMRESET failed (errno=-16) Nov 20 16:07:47 claypool kernel: [ 2324.084588] ata1: limiting SATA link speed to 1.5 Gbps Nov 20 16:07:47 claypool kernel: [ 2324.084592] ata1: hard resetting link I get the following response from smartctl: $ sudo smartctl -a /dev/sda [sudo] password for chris: sudo: Can't open /var/lib/sudo/chris/0: Read-only file system smartctl 5.40 2010-03-16 r3077 [i686-pc-linux-gnu] (local build) Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net Device: /0:0:0:0 Version: scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 >> Terminate command early due to bad response to IEC mode page A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

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  • SQL SERVER – Guest Post by Sandip Pani – SQL Server Statistics Name and Index Creation

    - by pinaldave
    Sometimes something very small or a common error which we observe in daily life teaches us new things. SQL Server Expert Sandip Pani (winner of Joes 2 Pros Contests) has come across similar experience. Sandip has written a guest post on an error he faced in his daily work. Sandip is working for QSI Healthcare as an Associate Technical Specialist and have more than 5 years of total experience. He blogs at SQLcommitted.com and contribute in various forums. His social media hands are LinkedIn, Facebook and Twitter. Once I faced following error when I was working on performance tuning project and attempt to create an Index. Mug 1913, Level 16, State 1, Line 1 The operation failed because an index or statistics with name ‘Ix_Table1_1′ already exists on table ‘Table1′. The immediate reaction to the error was that I might have created that index earlier and when I researched it further I found the same as the index was indeed created two times. This totally makes sense. This can happen due to many reasons for example if the user is careless and executes the same code two times as well, when he attempts to create index without checking if there was index already on the object. However when I paid attention to the details of the error, I realize that error message also talks about statistics along with the index. I got curious if the same would happen if I attempt to create indexes with the same name as statistics already created. There are a few other questions also prompted in my mind. I decided to do a small demonstration of the subject and build following demonstration script. The goal of my experiment is to find out the relation between statistics and the index. Statistics is one of the important input parameter for the optimizer during query optimization process. If the query is nontrivial then only optimizer uses statistics to perform a cost based optimization to select a plan. For accuracy and further learning I suggest to read MSDN. Now let’s find out the relationship between index and statistics. We will do the experiment in two parts. i) Creating Index ii) Creating Statistics We will be using the following T-SQL script for our example. IF (OBJECT_ID('Table1') IS NOT NULL) DROP TABLE Table1 GO CREATE TABLE Table1 (Col1 INT NOT NULL, Col2 VARCHAR(20) NOT NULL) GO We will be using following two queries to check if there are any index or statistics on our sample table Table1. -- Details of Index SELECT OBJECT_NAME(OBJECT_ID) AS TableName, Name AS IndexName, type_desc FROM sys.indexes WHERE OBJECT_NAME(OBJECT_ID) = 'table1' GO -- Details of Statistics SELECT OBJECT_NAME(OBJECT_ID) TableName, Name AS StatisticsName FROM sys.stats WHERE OBJECT_NAME(OBJECT_ID) = 'table1' GO When I ran above two scripts on the table right after it was created it did not give us any result which was expected. Now let us begin our test. 1) Create an index on the table Create following index on the table. CREATE NONCLUSTERED INDEX Ix_Table1_1 ON Table1(Col1) GO Now let us use above two scripts and see their results. We can see that when we created index at the same time it created statistics also with the same name. Before continuing to next set of demo – drop the table using following script and re-create the table using a script provided at the beginning of the table. DROP TABLE table1 GO 2) Create a statistic on the table Create following statistics on the table. CREATE STATISTICS Ix_table1_1 ON Table1 (Col1) GO Now let us use above two scripts and see their results. We can see that when we created statistics Index is not created. The behavior of this experiment is different from the earlier experiment. Clean up the table setup using the following script: DROP TABLE table1 GO Above two experiments teach us very valuable lesson that when we create indexes, SQL Server generates the index and statistics (with the same name as the index name) together. Now due to the reason if we have already had statistics with the same name but not the index, it is quite possible that we will face the error to create the index even though there is no index with the same name. A Quick Check To validate that if we create statistics first and then index after that with the same name, it will throw an error let us run following script in SSMS. Make sure to drop the table and clean up our sample table at the end of the experiment. -- Create sample table CREATE TABLE TestTable (Col1 INT NOT NULL, Col2 VARCHAR(20) NOT NULL) GO -- Create Statistics CREATE STATISTICS IX_TestTable_1 ON TestTable (Col1) GO -- Create Index CREATE NONCLUSTERED INDEX IX_TestTable_1 ON TestTable(Col1) GO -- Check error /*Msg 1913, Level 16, State 1, Line 2 The operation failed because an index or statistics with name 'IX_TestTable_1' already exists on table 'TestTable'. */ -- Clean up DROP TABLE TestTable GO While creating index it will throw the following error as statistics with the same name is already created. In simple words – when we create index the name of the index should be different from any of the existing indexes and statistics. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Error Messages, SQL Index, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: SQL Statistics

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  • Back Up to Tape the Way You Shop For Groceries

    - by rickramsey
    Imagine if this was how you shopped for groceries: From the end of the aisle sprint to the point where you reach the ketchup. Pull a bottle from the shelf and yell at the top of your lungs, “Got it!” Sprint back to the end of the aisle. Start again and sprint down the same aisle to the mustard, pull a bottle from the shelf and again yell for the whole store to hear, “Got it!” Sprint back to the end of the aisle. Repeat this procedure for every item you need in the aisle. Proceed to the next aisle and follow the same steps for the list of items you need from that aisle. Sounds ridiculous, doesn’t it? Not only is it horribly inefficient, it’s exhausting and can lead to wear out failures on your grocery cart, or worse, yourself. This is essentially how NetApp and some other applications write NDMP backups to tape. In the analogy, the ketchup and mustard are the files to be written, yelling “Got it!” is the equivalent of a sync mark at the end of a file, and the sprint back to the end of an aisle is the process most commonly called a “backhitch” where the drive has to back up on a tape to start writing again. Writing to tape in this way results in very slow tape drive performance and imposes unnecessary wear on the tape drive and the media, especially when writing small files. The good news is not all tape drives behave this way when writing small files. Unlike midrange LTO drives, Oracle’s StorageTek T10000D tape drive is designed to handle this scenario efficiently. The difference between the two drive types is that the T10000D drive gives you the ability to write files in a NetApp NDMP backup environment the way you would normally shop for groceries. With grocery shopping, you essentially stream through aisles picking up items as you go, and then after checking out, yell, “Got it!”, though you might do that last step silently. With the T10000D, it has a feature called the Tape Application Accelerator, which prevents the drive from having to stop after each file is written to notify NetApp or another application that the write was successful. When enabled in the T10000D tape drive, Tape Application Accelerator causes the tape drive to respond to tape mark and file sync commands differently than when disabled: A tape mark received by the tape drive is treated as a buffered tape mark. A file sync received by the tape drive is treated as a no op command. Since buffered tape marks and no op commands do not cause the tape drive to empty the contents of its buffer to tape and backhitch, the data is written to tape in significantly less time. Oracle has emulated NetApp environments with a number of different file sizes and found the following when comparing the T10000D with the Tape Application Accelerator enabled versus LTO6 tape drives. Notice how the T10000D is not only monumentally faster, but also remarkably consistent? In addition, the writing of the 50 GB of files is done without a single backhitch. The LTO6 drive, meanwhile, will perform as many as 3,800 backhitches! At the end of writing the entire set of files, the T10000D tape drive reports back to the application, in this case NetApp, that the write was successful via a tape mark. So if the Tape Application Accelerator dramatically improves performance and reliability, why wouldn’t you always have it enabled? The reason is because tape drive buffers are meant to be just temporary data repositories so in the event of a power loss, there could be data loss in certain environments for the files that resided in the buffer. Fortunately, we do have best practices depending on your environment to avoid this from happening. I highly recommend reading Maximizing Tape Performance with StorageTek T10000 Tape Drives (pdf) to decide which best practice is right for you. The white paper also digs deeper into the benefits of the Tape Application Accelerator. The white paper is free, and after downloading it you can decide for yourself whether you want to yell “Got it!” out loud or just silently to yourself. Customer Advisory Panel One final link: Oracle has started up a Customer Advisory Panel program to collect feedback from customers on their current experiences with Oracle products, as well as desires for future product development. If you would like to participate in the program, go to this link at oracle.com. photo taken on Idaho's Sacajewea Historic Biway by Rick Ramsey - Brian Zents Follow OTN on Blog | Facebook | Twitter | YouTube

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  • Recent Innovations to ILOM

    - by B.Koch
    by Josh Rosen If you are wondering how Oracle can make some of the most advanced, reliable, and fault tolerant servers on the market, look no further than Oracle Integrated Lights Out Manager or ILOM.  We build ILOM into every server we create, from Oracle x86 Systems such as X3-2 to the SPARC T-Series family. Oracle ILOM is an embedded service processor, but it's really more than that.  It's a computer within a computer.  It's smart, it's tightly integrated into all aspects of the server's operation, and it's a big reason why Oracle servers are used for some of the most mission-critical workloads out there. To understand the value of ILOM, there is no better place to start than its fault management capability.  We have taken the sophisticated fault management architecture from Solaris, developed and refined over a decade, and built it into each and every ILOM. ILOM detects a potential issue at its earliest stage, watching low-level sensors.   If the root cause of a problem is not clear from a single error reading, ILOM will look for other clues and combine multiple pieces of information to correctly identify a failing component. ILOM provides peace of mind. We tailor our fault management for each new server platform that we produce.  You can rest assured that it's always actively keeping the server healthy.  And if there is a problem, you can be confident it will let you know by sending you a notification by e-mail or trap. We also heard IT managers tell us they needed a Ph.D. in computer engineering to manage today's servers. It doesn't have to be that way.  Thanks to the latest innovations to Oracle ILOM, we present hardware inventory and status in way that makes sense – to anyone.  Green means everything is healthy and red means something is wrong.  When a component needs to be replaced a clear message indicates where the problem is and points you at a knowledge article about that problem.  It's that simple. Simpler management and simple interfaces mean reduced complexity and lower costs to manage.  And we know that's really important. ILOM does all this while also providing advanced service processor features you depend on for managing enterprise class systems.  You can remotely control the server power, interact with a virtual video console for the server, and mount media on the server remotely.  There is no need to spend money on a KVM switch to get this functionality. And when people hear how advanced ILOM is, they can't believe ILOM is free.  All features are enabled and included with each Oracle server that you buy.  There are no advanced licenses you need to purchase or features to unlock. Configuring ILOM has also never been easier.  It is now possible to configure almost all aspects of the server directly from ILOM.  This includes changing BIOS settings, persistently modifying boot order, and optimizing power settings -- all directly from ILOM. But Oracle's innovation does not stop with ILOM.  Oracle has engineered Oracle Enterprise Manager Ops Center to integrate directly with ILOM, providing centralized management across all of our servers. Ops Center will discover each of your Oracle servers over the network by searching for ILOMs.  When it finds one, it knows how to communicate with ILOM to monitoring and configure that server from application to disk. Since every server that Oracle produces, from x86 Systems to SPARC T-Series up and down the line, comes with Oracle ILOM, you can manage all Oracle servers in the same way.  And while all of our servers may have different components on the inside, each with their specialized functions, the way you integrate them and the way you monitor and manage them is exactly the same. Oracle ILOM is state-of-art.  If you are looking for a server that make systems management simple and is easy to integrate and maintain, check out the latest advances to Oracle ILOM. Josh Rosen is a Principal Product Manager at Oracle and previously spent more than a decade as a developer and architect of system management software. Josh has worked on system management for many of Oracle's hardware products ranging from the earliest blade systems to the latest Oracle x86 servers.

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  • Verizon Wireless Supports its Mission-Critical Employee Portal with MySQL

    - by Bertrand Matthelié
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Verizon Wireless, the #1 mobile carrier in the United States, operates the nation’s largest 3G and 4G LTE network, with the most subscribers (109 millions) and the highest revenue ($70.2 Billion in 2011). Verizon Wireless built the first wide-area wireless broadband network and delivered the first wireless consumer 3G multimedia service in the US, and offers global voice and data services in more than 200 destinations around the world. To support 4.2 million daily wireless transactions and 493,000 calls and emails transactions produced by 94.2 million retail customers, Verizon Wireless employs over 78,000 employees with area headquarters across the United States. The Business Challenge Seeing the stupendous rise in social media, video streaming, live broadcasting…etc which redefined the scope of technology, Verizon Wireless, as a technology savvy company, wanted to provide a platform to its employees where they could network socially, view and host microsites, stream live videos, blog and provide the latest news. The IT team at Verizon Wireless had abundant experience with various technology platforms to support the huge number of applications in the company. However, open-source products weren’t yet widely used in the organization and the team had the ambition to adopt such technologies and see if the architecture could meet Verizon Wireless’ rigid requirements. After evaluating a few solutions, the IT team decided to use the LAMP stack for Vzweb, its mission-critical, 24x7 employee portal, with Drupal as the front end and MySQL on Linux as the backend, and for a few other internal websites also on MySQL. The MySQL Solution Verizon Wireless started to support its employee portal, Vzweb, its online streaming website, Vztube, and internal wiki pages, Vzwiki, with MySQL 5.1 in 2010. Vzweb is the main internal communication channel for Verizon Wireless, while Vztube hosts important company-wide webcasts regularly for executive-level announcements, so both channels have to be live and accessible all the time for its 78,000 employees across the United States. However during the initial deployment of the MySQL based Intranet, the application experienced performance issues. High connection spikes occurred causing slow user response time, and the IT team applied workarounds to continue the service. A number of key performance indexes (KPI) for the infrastructure were identified and the operational framework redesigned to support a more robust website and conform to the 99.985% uptime SLA (Service-Level Agreement). The MySQL DBA team made a series of upgrades in MySQL: Step 1: Moved from MyISAM to InnoDB storage engine in 2010 Step 2: Upgraded to the latest MySQL 5.1.54 release in 2010 Step 3: Upgraded from MySQL 5.1 to the latest GA release MySQL 5.5 in 2011, and leveraging MySQL Thread Pool as part of MySQL Enterprise Edition to scale better After making those changes, the team saw a much better response time during high concurrency use cases, and achieved an amazing performance improvement of 1400%! In January 2011, Verizon CEO, Ivan Seidenberg, announced the iPhone launch during the opening keynote at Consumer Electronic Show (CES) in Las Vegas, and that presentation was streamed live to its 78,000 employees. The event was broadcasted flawlessly with MySQL as the database. Later in 2011, Hurricane Irene attacked the East Coast of United States and caused major life and financial damages. During the hurricane, the team directed more traffic to its west coast data center to avoid potential infrastructure damage in the East Coast. Such transition was executed smoothly and even though the geographical distance became longer for the East Coast users, there was no impact in the performance of Vzweb and Vztube, and the SLA goal was achieved. “MySQL is the key component of Verizon Wireless’ mission-critical employee portal application,” said Shivinder Singh, senior DBA at Verizon Wireless. “We achieved 1400% performance improvement by moving from the MyISAM storage engine to InnoDB, upgrading to the latest GA release MySQL 5.5, and using the MySQL Thread Pool to support high concurrent user connections. MySQL has become part of our IT infrastructure, on which potentially more future applications will be built.” To learn more about MySQL Enterprise Edition, Get our Product Guide.

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  • Convert a PDF eBook to ePub Format

    - by Matthew Guay
    Would you like to read a PDF eBook on an eReader or mobile device, but aren’t happy with the performance? Here’s how you can convert your PDFs to the popular ePub format so you can easily read them on any device. PDFs are a popular format for eBooks since they render the same on any device and can preserve the exact layout of the print book.  However, this benefit is their major disadvantage on mobile devices, as you often have to zoom and pan back and forth to see everything on the page.  ePub files, on the other hand, are an increasingly popular option. They can reflow to fill your screen instead of sticking to a strict layout style.  With the free Calibre program, you can quickly convert your PDF eBooks to ePub format. Getting Started Download the Calibre installer (link below) for your operating system, and install as normal.  Calibre works on recent versions of Windows, OS X, and Linux.  The Calibre installer is very streamlined, so the install process was quite quick. Calibre is a great application for organizing your eBooks.  It can automatically sort your books by their metadata, and even display their covers in a Coverflow-style viewer. To add an eBook to your library, simply drag-and-drop the file into the Calibre window, or click Add books at the top.  Here you can choose to add all the books from a folder and more. Calibre will then add the book(s) to your library, import the associated metadata, and organize them in the catalog. Convert your Books Once you’ve imported your books into Calibre, it’s time to convert them to the format you want.  Select the book or books you want to convert, and click Convert E-books.  Select whether you want to convert them individually or bulk convert them. The convertor window has lots of options, so you can get your ePub book exactly like you want.  You can simply click Ok and go with the defaults, or you can tweak the settings. Do note that the conversion will only work successfully with PDFs that contain actual text.  Some PDFs are actually images scanned in from the original books; these will appear just like the PDF after the conversion, and won’t be any easier to read. On the first tab, you’ll notice that Calibri will repopulate most of the metadata fields with info from your PDF.  It will also use the first page of the PDF as the cover.  Edit any of the information that may be incorrect, and add any additional information you want associated with the book. If you want to convert your eBook to a different format other than ePub, Calibri’s got you covered, too.  On the top right, you can choose to output the converted eBook into a many different file formats, including the Kindle-friendly MOBI format. One other important settings page is the Structure Detection tab.  Here you can choose to have it remove headers and footers in the converted book, as well as automatically detect chapter breaks. Click Ok when you’ve finished choosing your settings and Calibre will convert the book.  This may take a few minutes, depending on the size of the PDF.  If the conversion seems to be taking too long, you can click Show job details for more information on the progress.   The conversion usually works good, but we did have one job freeze on us.  When we checked the job details, it indicated that the PDF was copy-protected.  Most PDF eBooks, however, worked fine. Now, back in the main Calibri window, select your book and save it to disk.  You can choose to save only the EPUB format, or you can select Save to disk to save all formats of the book to your computer. You can also view the ePub file directly in Calibri’s built-in eBook viewer.  This is the PDF book we converted, and it looks fairly good in the converted format.  It does have some odd line breaks and some misplaced numbers, but on the whole, the converted book is much easier to read, especially on small mobile devices.   Even images get included inline, so you shouldn’t be missing anything from the original eBook. Conclusion Calibri makes it simple to read your eBooks in any format you need. It is a project that is in constant development, and updates regularly adding better stability and features.  Whether you want to ready your PDF eBooks on a Sony Reader, Kindle, netbook or Smartphone, your books will now be more accessible than ever.  And with thousands of free PDF eBooks out there, you’ll be sure to always have something to read. If you’d like some Geeky PDF eBooks, Microsoft Press is offering a number of free PDF eBooks right now.  Check them out at this link (Account Required). Download the Calibre eBook program Similar Articles Productive Geek Tips Format a String as Currency in C#Convert Older Excel Documents to Excel 2007 FormatShare OneNote 2010 Notebooks with OneNote 2007Install an RPM Package on Ubuntu LinuxConvert PDF Files to Word Documents and Other Formats TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Nice Websites To Watch TV Shows Online 24 Million Sites Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets Outlook Tools, one stop tweaking for any Outlook version Zoofs, find the most popular tweeted YouTube videos

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  • Change the Default Font Size in Word

    - by Matthew Guay
    Are you frustrated by always having to change the font size before you create a document it Word?  Here’s how you can end that frustration and set your favorite default font size for once and for all! Microsoft changed the default font font to 11 point Calibri in Word 2007 after years of 12 point Times New Roman being the default.  Although it can be easily overlooked, there are ways in Word to change the default settings to anything you want.  Whether you want to change your default to 12 point Calibri or to 48 point Comic Sans…here’s how to change your default font settings in Word 2007 and 2010. Changing Default Fonts in Word To change the default font settings, click the small box with an arrow in the right left corner of the Font section of the Home tab in the Ribbon.   In the Font dialog box, choose the default font settings you want.  Notice in the Font box it says “+Body”; this means that the font will be chosen by the document style you choose, and you are only selecting the default font style and size.  So, if your style uses Calibri, then your font will be Calibri at the size and style you chose.  If you’d prefer to choose a specific font to be the default, just select one from the drop-down box and this selection will override the font selection in your document style. Here we left all the default settings, except we selected 12 point font in the Latin text box (this is your standard body text; users of Asian languages such as Chinese may see a box for Asian languages).  When you’ve made your selections, click the “Set as Default” button in the bottom left corner of the dialog. You will be asked to confirm that you want these settings to be made default.  In Word 2010, you will be given the option to set these settings for this document only or for all documents.  Click the bullet beside “All documents based on the Normal.dotm template?”, and then click Ok. In Word 2007, simply click Ok to save these settings as default. Now, whenever you open Word or create a new document, your default font settings should be set exactly to what you want.  And simply repeat these steps to change your default font settings again if you want. Editing your default template file Another way to change your default font settings is to edit your Normal.dotm file.  This file is what Word uses to create new documents; it basically copies the formatting in this document each time you make a new document. To edit your Normal.dotm file, enter the following in the address bar in Explorer or in the Run prompt: %appdata%\Microsoft\Templates This will open your Office Templates folder.  Right-click on the Normal.dotm file, and click Open to edit it.  Note: Do not double-click on the file, as this will only create a new document based on Normal.dotm and any edits you make will not be saved in this file.   Now, change any font settings as you normally would.  Remember: anything you change or enter in this document will appear in any new document you create using Word. If you want to revert to your default settings, simply delete your Normal.dotm file.  Word will recreate it with the standard default settings the next time you open Word. Please Note: Changing your default font size will not change the font size in existing documents, so these will still show the settings you used when these documents were created.  Also, some addins can affect your Normal.dotm template.  If Word does not seem to remember your font settings, try disabling Word addins to see if this helps. Conclusion Sometimes it’s the small things that can be the most frustrating.  Getting your default font settings the way you want is a great way to take away a frustration and make you more productive. And here’s a quick question: Do you prefer the new default 11 point Calibri, or do you prefer 12 point Times New Roman or some other combination?  Sound off in the comments, and let the world know your favorite font settings. Similar Articles Productive Geek Tips Change the Default Font in Excel 2007Add Emphasis to Paragraphs with Drop Caps in Word 2007Keep Websites From Using Tiny Fonts in SafariMake Word 2007 Always Save in Word 2003 FormatStupid Geek Tricks: Enable More Fonts for the Windows Command Prompt TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Spyware Blaster v4.3 Yes, it’s Patch Tuesday Generate Stunning Tag Clouds With Tagxedo Install, Remove and HIDE Fonts in Windows 7 Need Help with Your Home Network? Awesome Lyrics Finder for Winamp & Windows Media Player

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  • top tweets WebLogic Partner Community – March 2012

    - by JuergenKress
    Send us your tweets @wlscommunity #WebLogicCommunity and follow us on twitter http://twitter.com/wlscommunity PeterPaul ? RT @JDeveloper: EJB 3 Deployment guide for WebLogic Server Version: 10.3.4.0 dlvr.it/1J5VcV Andrejus Baranovskis ?Open ADF PopUp on Page Load fb.me/1Rx9LP3oW Sten Vesterli ? RT @OracleBlogs: Using the Oracle E-Business Suite SDK for Java on ADF Applications ow.ly/1hVKbB <- Neat! No more WS calls Java Buddy ?JavaFX 2.0: Example of MediaPlay java-buddy.blogspot.com/2012/03/javafx… Georges Saab Build improvements coming to #openJDK for #jdk8 mail.openjdk.java.net/pipermail/buil… NetBeans Team Share your #Java experience! JavaOne 2012 India call for papers: ow.ly/9xYg0 GlassFish ? GlassFish 3.1.2 Screencasts & Videos – bit.ly/zmQjn2 chriscmuir ?G+: New blog post: ADF Runtimes vs WLS versions as of JDeveloper 11.1.1.6.0 – bit.ly/y8tkgJ Michael Heinrichs New article: Creating a Sprite Animation with JavaFX blog.netopyr.com/2012/03/09/cre… Oracle WebLogic ? #WebLogic Devcast Webinar Series for March: Enterprise Java Scale Out, JPA, Distributed Grid Data Cache bit.ly/zeUXEV #Coherence Andrejus Baranovskis ?Extending Application Module for ADF BC Proxy User DB Connection fb.me/Bj1hLUqm OTNArchBeat ? Oracle Fusion Middleware on JDK 7 | Mark Nelson bit.ly/w7IroZ OTNArchBeat ? Java Champion Jonas Bonér Explains the Akka Platform bit.ly/x2GbXm Adam Bien ? (Java) FX Experience Tools–Feels Like Native Mac App: FX Experience Tools application comes with a native Mac O… bit.ly/waHF3H GlassFish ? GlassFish new recruit and Eclipse integration progress – bit.ly/y5eEkk JDeveloper & ADF Prototyping ADF Libraries dlvr.it/1Hhnw0 Eric Elzinga ?Oracle Fusion Middleware on JDK 7, bit.ly/xkphFQ ADF EMG ? Working with ADF in Arabic, Hebrew or other right-to-left-written language? Oracle UX asks for your help. groups.google.com/forum/?fromgro… Java ? A simple #JavaFX Login Form with a TRON like effect ow.ly/9n9AG JDeveloper & ADF ? Logging in Oracle ADF Applications dlvr.it/1HZhcX OTNArchBeat ? Oracle Cloud Conference: dates and locations worldwide bit.ly/ywXydR UK Oracle User Group ? Simon Haslam, ACE Director present on #WebLogic for DBAs at #oug_ire2012 j.mp/zG6vz3 @oraclewebcenter @oracleace #dublin Steven Davelaar ? Working with ADF and not a member of ADF EMG? You miss lots of valuable info, join now! sites.google.com/site/oracleemg… Simon Haslam @MaciejGruszka: Oracle plans to provide Forms & Reports plug-in for OVAB next year to help deployment. #ukoug MW SIG GlassFish ? Introducing JSR 357: Social Media API – bit.ly/yC8vez JAX London ? Are you coming to Java EE workshops by @AdamBien at JAX Days? Save £100 by registering today. #jaxdays #javaee jaxdays.com WebLogic Community ?Welcome to our Munich WebLogic 12c Bootcamp in Munich! If you also want to attend a training register for the Community oracle.com/partners/goto/… chriscmuir ? My first webcast for Oracle! (be kind) Basing ADF Business Component View Objects on More that one Entity Object bit.ly/ArKija OTNArchBeat ? Oracle Weblogic Server 12c is available on Oracle Solaris 11 (SPARC and x86) bit.ly/xE3TLg JDeveloper & ADF ? Basing ADF Business Component View Objects on More that one Entity Object – YouTube dlvr.it/1H93Qr OTNArchBeat ? Application-Driven Virtualization with Oracle Virtual Assembly Builder | Ronen Kofman bit.ly/wF1C1N Oracle WebLogic ? Steve Button’s blog: WebLogic Server Singleton Services ow.ly/1hOu4U Barbara Ann May ?@oracledevtools: New update: #NetBeans IDE 7.1.1, with support for #GlassFish 3.1.2 bit.ly/mOLcQd #java #developer OTNArchBeat ? Using Coherence with JDeveloper: bit.ly/AkoEQb WebLogic Community ? WebLogic Partner Community Newsletter February 2012 wp.me/p1LMIb-f3 GlassFish ? GlassFish 3.1.2 – new Podcast episode : bit.ly/wc6oBE Frank Nimphius ?Cool! Open JDeveloper 11.1.1.5, go help–>check for updates. First thing shown is that 11.1.1.6 is available. Never miss a new release Adam Bien ?5 Minutes (Video) With Java EE …Or With NetBeans + GlassFish: This screencast covers a 5-minute development of a… bit.ly/xkOJMf WebLogic Community ? Free Oracle WebLogic Certification Application Grid Implementation Specialist wp.me/p1LMIb-eT OTNArchBeat ?Oracle Coherence: First Steps Using Clusters and Basic API Usage | Ricardo Ferreira bit.ly/yYQ3Wz GlassFish ? JMS 2.0 Early Draft is here – bit.ly/ygT1VN OTNArchBeat ? Exalogic Networking Part 2 | The Old Toxophilist bit.ly/xuYMIi OTNArchBeat ?New Release: GlassFish Server 3.1.2. Read All About It! | Paul Davies bit.ly/AtlGxo Oracle WebLogic ?OTN Virtual Developer Day: #WebLogic 12c & #Coherence ost-conference on-demand page live with bonus #Virtualbox lab – bit.ly/xUy6BJ Oracle WebLogic ? Steve Button’s blog: WebLogic Server 11g (10.3.6) Documentation ow.ly/1hJgUB Lucas Jellema ? Just published an article on the AMIS blog: technology.amis.nl/2012/03/adf-11… ADF 11g – programmatically sorting rich table columns. Java Certification ? New Course! Learn how to create mobile applications using Java ME: bit.ly/xZj1Jh Simon Haslam ? @MaciejGruszka WebLogic 12c can run against 11g domain config without changes …and can rollback to 11. #ukoug MW SIG Justin Kestelyn ? Learn Advanced ADF, free and online bit.ly/wEKSRc WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: twitter,WebLogic,WebLogic Community,OPN,Oracle,Jürgen Kress,WebLogic 12c

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  • Supporting users if they're not on your site

    - by Roger Hart
    Have a look at this Read Write Web article, specifically the paragraph in bold and the comments. Have a wry chuckle, or maybe weep for the future of humanity - your call. Then pause, and worry about information architecture. The short story: Read Write Web bumps up the Google rankings for "Facebook login" at the same time as Facebook makes UI changes, and a few hundred users get confused and leave comments on Read Write Web complaining about not being able to log in to their Facebook accounts.* Blindly clicking the first Google result is not a navigation behaviour I'd anticipated for folks visiting big names sites like Facebook. But then, I use Launchy and don't know where any of my files are, depend on Firefox auto-complete, view Facebook through my IM client, and don't need a map to find my backside with both hands. Not all our users behave in the same way, which means not all of our architecture is within our control, and people can get to your content in all sorts of ways. Even if the Read Write Web episode is a prank of some kind (there are, after all, plenty of folks who enjoy orchestrated trolling) it's still a useful reminder. Your users may take paths through and to your content you cannot control, and they are unlikely to deconstruct their assumptions along the way. I guess the meaningful question is: can you still support those users? If they get to you from Google instead of your front door, does what they find still make sense? Does your information architecture still work if your guests come in through the bathroom window? Ok, so here they broke into the house next door - you can't be expected to deal with that. But the rest is well worth thinking about. Other off-site interaction It's rarely going to be as funny as the comments at Read Write Web, but your users are going to do, say, and read things they think of as being about you and your products, in places you don't control. That's good. If you pay attention to it, you get data. Your users get a better experience. There are easy wins, too. Blogs, forums, social media &c. People may look for and find help with your product on blogs and forums, on Twitter, and what have you. They may learn about your brand in the same way. That's fine, it's an interaction you can be part of. It's time-consuming, certainly, but you have the option. You won't get a blogger to incorporate your site navigation just in case your users end up there, but you can be there when they do. Again, Anne Gentle, Gordon McLean and others have covered this in more depth than I could. Direct contact Sales people, customer care, support, they all talk to people. Are they sending links to your content? if so, which bits? Do they know about all of it? Do they have the content they need to support them - messaging that funnels sales, FAQ that are realistically frequent, detailed examples of things people want to do, that kind of thing. Are they sending links because users can't find the good stuff? Are they sending précis of your content, or re-writes, or brand new stuff? If so, does that mean your content isn't up to scratch, or that you've got content missing? Direct sales/care/support interactions are enormously valuable, and can help you know what content your users find useful. You can't have a table of contents or a "See also" in a phonecall, but your content strategy can support more interactions than browsing. *Passing observation about Facebook. For plenty if folks, it is  the internet. Its services are simple versions of what a lot of people use the internet for, and they're aggregated into one stop. Flickr, Vimeo, Wordpress, Twitter, LinkedIn, and all sorts of games, have Facebook doppelgangers that are not only friendlier to entry-level users, they're right there, behind only one layer of authentication. As such, it could own a lot of interaction convention. Heavy users may well not be tech-savvy, and be quite change averse. That doesn't make this episode not dumb, but I'm happy to go easy on 'em.

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  • Center Pictures and Other Objects in Office 2007 & 2010

    - by Matthew Guay
    Sometimes it can be difficult to center a picture in a document just by dragging it dragging it around. Today we show you how to center pictures, images, and other objects perfectly in Word and PowerPoint. Note: For this tutorial we’re using Office 2010, but the steps are nearly identical in 2007. Centering a Picture in Word First let’s insert a picture into our document.  Click the Insert tab, and then click Picture. Once you select the picture you want, it will be added to your document.  Usually, pictures are added wherever your curser was in the document, so in a blank document it will be added at the top left. Also notice Picture Tools show up in the Ribbon after inserting an image. Note: The following menu items are available in Picture Tools Format tab which is displayed when you select the object or image you’re working with. How do we align the picture just like we want?  Click Position to get some quick placement options, including centered in the middle of the document or on the top.    However, for more advanced placement, we can use the Align tool.  If Word isn’t maximized, you may only see the icon without the “Align” label. Notice the tools were grayed out in the menu by default.  To be able to change the Alignment, we need to first change the text wrap settings. Click the Wrap Text button, and any option other than “In Line with Text”.  Your choice will depend on the document you’re writing, just choose the option that works best in the document.   Now, select the Align tools again.  You can now position your image precisely with these options. Align Center will position your picture in the center of the page widthwise. Align Middle will put the picture in the middle of the page height-wise. This works the same with textboxes.  Simply click the Align button in the Format tab, and you can center it in the page. And if you’d like to align several objects together, simply select them all, click Group, and then select Group from the menu.   Now, in the align tools, you can center the whole group on your page for a heading, or whatever you want to use the pictures for. These steps also work the same with Office 2007. Center objects in PowerPoint This works similar in PowerPoint, except that pictures are automatically set for square wrapping automatically, so you don’t have to change anything.  Simply insert the picture or other object of your choice, click Align, and choose the option you want. Additionally, if one object is already aligned like you want, drag another object near it and you will see a Smart Guide to help you align or center the second object with the first.  This only works with shapes in PowerPoint 2010 beta, but will work with pictures, textboxes, and media in the final release this summer. Conclusion These are good methods for centering images and objects in Word and PowerPoint.  From designing perfect headers to emphasizing your message in a PowerPoint presentation, this is something we’ve found useful and hope you will too. Since we’re talking about Office here, it’s worth mentioning that Microsoft has announced the Technology Guarantee Program for Office 2010. Essentially what this means is, if you purchase a version of Office 2007 between March 5th and September 30th of this year, when Office 2010 is released you’ll be able to upgrade to it for free! Similar Articles Productive Geek Tips Add or Remove Apps from the Microsoft Office 2007 or 2010 SuiteAdd More Functions To Office 2007 By Installing Add-InsCustomize Your Welcome Picture Choices in Windows VistaEasily Rotate Pictures In Word 2007Add Effects To Your Pictures in Word 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Discover New Bundled Feeds in Google Reader Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox)

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  • Bring Office 2003 Menus Back to 2010 with UBitMenu

    - by Matthew Guay
    Are you having trouble getting used to the Ribbon interface in Office 2010?  Here’s how you can roll back the clock a bit and bring back the familiar menus and toolbars from 2003. The Office 2007 Ribbon was both praised and criticized.  While many users felt they were more productive with the new interface, others felt frustrated searching for commands they had memorized in older versions of Office.  Now, with Office 2010, the ribbon interface has been brought to every app in the Office suite, and is integrated into many newer programs from Microsoft. If you’re moving from Office 2003, using UBitMenu allows you to add the old familiar menus back along with the new Ribbon interface for an easier learning curve. Also, with the customizability of Office 2010, we can strip away the extra Ribbon tabs to make it more like 2003. Get the 2003 Menus and Toolbars Back in Office 2010 Download UBitMenu (link below), and install as normal.  Make sure all of your Office programs are closed during the installation.  This handy utility is very small, and installed amazingly quick. Open Word, Excel, or PowerPoint and there’s now a new Menu tab beside Home in the Ribbon.  Now you can access all of your favorite old Office commands in the familiar menus, and access many of the newer Office features such as SmartArt.   Here’s a close-up of the toolbar.  Notice that the layout is very similar to that of Word 2003. You can access all of the new Transitions in PowerPoint 2010 from the menu bar.   The menu in Excel even included support for the new PivotTable and PivotCharts Wizard. One problem we noticed was that the toolbars were condensed to a drop-down menu if the Office window was less than 870px wide.  This may be a frustration to users with low-resolution displays, and you might want to use the Office Apps maximized. Get Rid of the Ribbon Now that you’ve got the old menus back, you can get rid of the extra ribbon tabs if you’d like.  Office 2010 lets you customize your ribbon and remove tabs, so let’s get rid of all the other tabs except for our new Menu tab.  In our example we’re using Word, but you can do it in Excel or PowerPoint the same way. Click the File tab and select Options. Alternately, in the Menu tab, select Tools and then Word Options. Select Customize Ribbon on the left sidebar, then uncheck the boxes beside all the ribbon tabs you want to hide on the right.  Click Ok when you’re finished. While you’re at it, you can change the default color scheme as well. Note: The color change will automatically change the color scheme in all of the Office apps, so you’ll only need to do that once. Now the ribbon only has 2 tabs…the File tab for the new Backstage View, and the UBitMenu tab we just installed.  It almost has the appearance Word 2003, but with the new features of Word 2010!  You’ll need to repeat these steps in Excel and PowerPoint if you want to customize their ribbon the same.   Conclusion If you’ve been having a hard time getting used to Office 2010, UBitMenu is a great way to get familiar with the new interface, or simply stay productive with your old tricks.  We do wish it supported the other Office applications like OneNote and Outlook. That doesn’t make it a deal breaker though, it can make the learning curve easier in Word, PowerPoint, and Excel. UBitMenu is free for personal use, and available at a very reasonable price for businesses. If you’re using Office 2007 and not a fan of the Ribbon, UBitMenu works for it as well. Download UBitMenu Similar Articles Productive Geek Tips How To Bring Back the Old Menus in Office 2007Upgrade Office 2003 to 2010 on XP or Run them Side by SideHow to Find Office 2003 Commands in Office 2010Make Word 2007 Always Save in Word 2003 FormatMake Excel 2007 Always Save in Excel 2003 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Speed Up Windows With ReadyBoost Awesome World Cup Soccer Calendar Nice Websites To Watch TV Shows Online 24 Million Sites Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets

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  • Online Password Security Tactics

    - by BuckWoody
    Recently two more large databases were attacked and compromised, one at the popular Gawker Media sites and the other at McDonald’s. Every time this kind of thing happens (which is FAR too often) it should remind the technical professional to ensure that they secure their systems correctly. If you write software that stores passwords, it should be heavily encrypted, and not human-readable in any storage. I advocate a different store for the login and password, so that if one is compromised, the other is not. I also advocate that you set a bit flag when a user changes their password, and send out a reminder to change passwords if that bit isn’t changed every three or six months.    But this post is about the *other* side – what to do to secure your own passwords, especially those you use online, either in a cloud service or at a provider. While you’re not in control of these breaches, there are some things you can do to help protect yourself. Most of these are obvious, but they contain a few little twists that make the process easier.   Use Complex Passwords This is easily stated, and probably one of the most un-heeded piece of advice. There are three main concepts here: ·         Don’t use a dictionary-based word ·         Use mixed case ·         Use punctuation, special characters and so on   So this: password Isn’t nearly as safe as this: P@ssw03d   Of course, this only helps if the site that stores your password encrypts it. Gawker does, so theoretically if you had the second password you’re in better shape, at least, than the first. Dictionary words are quickly broken, regardless of the encryption, so the more unusual characters you use, and the farther away from the dictionary words you get, the better.   Of course, this doesn’t help, not even a little, if the site stores the passwords in clear text, or the key to their encryption is broken. In that case…   Use a Different Password at Every Site What? I have hundreds of sites! Are you kidding me? Nope – I’m not. If you use the same password at every site, when a site gets attacked, the attacker will store your name and password value for attacks at other sites. So the only safe thing to do is to use different names or passwords (or both) at each site. Of course, most sites use your e-mail as a username, so you’re kind of hosed there. So even though you have hundreds of sites you visit, you need to have at least a different password at each site.   But it’s easier than you think – if you use an algorithm.   What I’m describing is to pick a “root” password, and then modify that based on the site or purpose. That way, if the site is compromised, you can still use that root password for the other sites.   Let’s take that second password: P@ssw03d   And now you can append, prepend or intersperse that password with other characters to make it unique to the site. That way you can easily remember the root password, but make it unique to the site. For instance, perhaps you read a lot of information on Gawker – how about these:   P@ssw03dRead ReadP@ssw03d PR@esasdw03d   If you have lots of sites, tracking even this can be difficult, so I recommend you use password software such as Password Safe or some other tool to have a secure database of your passwords at each site. DO NOT store this on the web. DO NOT use an Office document (Microsoft or otherwise) that is “encrypted” – the encryption office automation packages use is very trivial, and easily broken. A quick web search for tools to do that should show you how bad a choice this is.   Change Your Password on a Schedule I know. It’s a real pain. And it doesn’t seem worth it…until your account gets hacked. A quick note here – whenever a site gets hacked (and I find out about it) I change the password at that site immediately (or quit doing business with them) and then change the root password on every site, as quickly as I can.   If you follow the tip above, it’s not as hard. Just add another number, year, month, day, something like that into the mix. It’s not unlike making a Primary Key in an RDBMS.   P@ssw03dRead10242010   Change the site, and then update your password database. I do this about once a month, on the first or last day, during staff meetings. (J)   If you have other tips, post them here. We can all learn from each other on this.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Top Reasons You Need A User Engagement Platform

    - by Michael Snow
    Guest post by: Amit Sircar, Senior Sales Consultant, Oracle Deliver complex enterprise functionality through a simple intuitive and unified User Interface (UI) The modern enterprise contains a wide range of applications that are used to manage the business and drive competitive advantages. Organizations respond by creating a complex structure that results in a functional and management grouping of users. Each of these groups of users requires access to multiple applications and information sources in order to perform their job functions. This leads to the lack of a unified view of enterprise information, inconsistent user interfaces and disjointed security. To be effective, portals must be designed from the end-user perspective, enabling the user to accomplish as many tasks as possible while visiting the fewest number of portals. This requires rethinking the way that portals are built, moving from a functional business unit perspective to a user-focused, process-oriented point of view. Oracle WebCenter provides the Common User Experience Architecture that allows organizations to seamlessly present a unified view of enterprise information tailored to a particular user’s role and preferences. This architecture provides the best practices, design patterns and delivery mechanism for myriad services, applications, and data sources.  In order to serve as a primary system of access, Oracle WebCenter also provides access to unstructured content and to other users via integrated search, service-oriented artifacts, content management, and collaboration tools. Provide a modern and engaging experience without modifying the core business application Web 2.0 technologies such as blogs, wikis, forums or social media sites are having a profound impact in the public internet.  These technologies can be leveraged by enterprises to add significant value to the business. Organizations need to integrate these technologies directly into their business applications while continuing to meet their security and governance needs. To deliver richer connections and become a more agile and intelligent business, WebCenter provides an enterprise portal platform that contains pre-integrated, standards-based Enterprise 2.0 services. These Enterprise 2.0 services can be easily accessed, integrated and utilized by users. By giving users the ability to use and integrate Enterprise 2.0 services such as tags, links, wikis, activities, blogs or social networking directly with their portals and applications, they are empowered to make richer connections, optimize their productivity, and ultimately increase the value of their applications. Foster a collaborative experience The organizational workplace has undergone a major change in the last decade. With increasing globalization and a distributed workforce, project teams may be physically separated by large distances. Online collaboration technologies are becoming a critical resource to enable virtual teams to share information and work together effectively. Oracle WebCenter delivers dynamic business communities with rich Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. It enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market. Mobile Support The traditional workplace dynamics that required employees to access their work applications from their desktops have undergone a fundamental shift. Employees were used to primarily working from company offices and utilized an IT-issued computer for performing their job functions. With the introduction of flexible work hours and the growth of remote workers, more and more employees need the ability to remain productive even when they do not have access to a computer via the use of tablets and smartphones.  In addition, customers and citizens have come to expect 24x7 access to resources and websites from wherever they are located. Tablets and smartphones have empowered everyone to quickly access services they need anytime and from any place.  WebCenter provides out of the box capabilities to deliver the mobile experience in a seamless manner. Seeded device profiles and toolkits within WebCenter can be used to render the same web pages into multiple target devices such iPads, iPhones and android devices. Web designers can preview the portal using the built in simulator, make necessary updates and then deploy their UI design for the targeted device. Conclusion The competitive economy and resource constraints facing organizations today require them to find ways to make their applications, portals and Web sites more agile and intelligent and their knowledge workers more productive no matter where they are located. Organizations need to provide faster access to relevant information and resources, enhance existing applications and business processes with rich Enterprise 2.0 services, and seamlessly deliver content to mobile platforms. Oracle WebCenter successfully meets these challenges by providing the modern user experience platform for the enterprise and the Web.

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