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  • Get results by name in Excel 2010

    - by Tom
    I need to parse through the data below and show results like: Mary notready=483 training=452 break=30 I have the formulas — what I'm having trouble with is: The names are first, then 7 to 10 rows of data and what I need is some kind of array that will pull 1st Break_100 under that name, even though they are in different rows. Mary Summary: 08:02:32 () 9/19/2012 Not_Ready_Default_Reason_Code 00:00:05 Training_3000 07:32:21 Break_1000 00:30:06 daily 9/19/2012 08:02:32 Agent: 08:02:32 Dan Summary: 01:18:33 () 9/19/2012 Break_1000 00:34:27 Not_Ready_Default_Reason_Code 00:01:37 Personal_4000 00:42:29 daily 9/19/2012 01:18:33 Agent: 01:18:33

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  • Puppet, secret fatcs

    - by black_rez
    I manage servers with a puppet master and I use Foreman for visualisation. Because of specific regulation, the only access I have is the puppet agent for configuration and some informations can't be visualized by foreman and the master can't store this information. For example, the puppet agent need to get a secret variable (a password store in a file). How I can get it without know this variable? Also I need to keep reports because I want to know what happen on the server.

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  • How to code Microsoft Excel "Shift Cells Up" feature in SQL

    - by user293249
    Take a simple table like below: Column Headings: || Agent's Name || Time Logged In || Center || Row 1: Andrew || 12:30 PM || Home Base Row 2: Jeff || 7:00 AM || Virtual Base Row 3: Ryan || 6:30 PM || Test Base Now lets say that a single cell is deleted so the table now looks like this: Column Headings: || Agent's Name || Time Logged In || Center || Row 1: Andrew || 12:30 PM || Row 2: Jeff || 7:00 AM || Virtual Base Row 3: Ryan || 6:30 PM || Test Base Notice that "Home Base" is missing. Now in excel you can delete the cell and shift the rest so the finished product looks like below: Column Headings: || Agent's Name || Time Logged In || Center || Row 1: Andrew || 12:30 PM || Virtual Base Row 2: Jeff || 7:00 AM || Test Base Row 3: Ryan || 6:30 PM || And you can see we are left with a blank cell last row. How do I code this procedure of shifting the cells up in SQL? I've been struggling on this problem for weeks! Thank you!

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  • yii combining addColumnCondition in CDbCriteria

    - by keeg
    I have a couple of dropdown filters in my GridView, in the search part of my model I have: if ($this->agent_primary != "") { $criteria->addColumnCondition(array('agent_type_id'=>1, 'agent.agent_id'=>$this->agent_primary)); } if ($this->agent_voice != "") { $criteria->addColumnCondition(array('agent_type_id'=>2, 'agent.agent_id'=>$this->agent_voice)); } if ($this->agent_commercial != "") { $criteria->addColumnCondition(array('agent_type_id'=>3, 'agent.agent_id'=>$this->agent_commercial)); } I need to somehow combine this so if someone selects two of the three dropdowns (or all three) they get the correct results, currently the sql has there WHERE in separate brackets for each addColumnCondition: WHERE (condition1a = a AND condition1b = b) AND (condition2a = a AND condition2b = b) instead of WHERE (condition1a = a AND condition1b = b) OR (condition2a = a AND condition2b = b)

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  • Silverlight tests not working unless RDP connection open

    - by Duncan Bayne
    I have a few Silverlight UI tests that I'm automating with White. These tests are subsequently run by a TFS build agent, which is running interactively so it can access the desktop. The build passes if I have a Remote Desktop connection open to the build agent as the tests are run; I can see the mouse pointer moving around. When the test clicks on a HyperlinkButton navigation takes place, and is subsequently verified by assertions within the test. The build fails if I do not have a Remote Desktop connection open to the build agent as the tests are run. The Internet Explorer window is created and the Silverlight app loads, but no clicks happen; the application remains on the initial page and test assertions subsequently fail. Has anyone out there found a solution to this problem?

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  • How do I debug a Net::HTTPInternalServerError error when using Mechanize?

    - by Janak
    c:/ruby/lib/ruby/gems/1.8/gems/mechanize-1.0.0/lib/mechanize.rb:259:in `get': 500 => Net::HTTPInternalServerError (Mechanize::ResponseCodeError) I get the above error when I try to navigate to the following webpage http://fakewebsite.com//admin/edit_building.cfm?page=buildings&updateMode=yes&id=1251 I can navigate just fine when copy and paste the link into a browser. Note: This website does require a login, which I handle with code like the following $agent = Mechanize.new $agent.get('http://fakewebsite//admin/login.cfm?res=-5') form = $agent.page.forms.first form.EMail = "admin" form.Password = "password" form.submit This login works just fine, since I access other webpages protected by the login. I'm not sure where to go from here, any suggestions?

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  • How do I include full PartCover results with TeamCity 5?

    - by Jim Geurts
    Hi, I'm trying to get PartCover reports to generate correctly in TeamCity 5.0. When I click the Code Coverage tab in the build details, the reports are empty. I'm using the sln2008 build agent and my PartCoverage settings are as follows: Include Patterns: [*]* Report XSLT: C:\Program Files\PartCover .NET 2.3\xslt\Report By Assembly.xslt=>ByAssembly.html C:\Program Files\PartCover .NET 2.3\xslt\Report By Class.xslt=>ByClass.html Bonus points if you can describe how to include those reports (or just the important parts) with the email that TeamCity sends for successful/failed builds. I would like to continue using the sln2008 build agent, if possible, and not a different build agent.

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  • Using multithreading for loop

    - by annelie
    Hello, I'm new to threading and want to do something similar to this question: http://stackoverflow.com/questions/100291/speed-up-loop-using-multithreading-in-c-question However, I'm not sure if that solution is the best one for me as I want them to keep running and never finish. (I'm also using .net 3.5 rather than 2.0 as for that question.) I want to do something like this: foreach (Agent agent in AgentList) { // I want to start a new thread for each of these agent.DoProcessLoop(); } --- public void DoProcessLoop() { while (true) { // do the processing // this is things like check folder for new files, update database // if new files found } } Would a ThreadPool be the best solution or is there something that suits this better? Thanks, Annelie

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  • iPad doesn't trigger resize event going from vertical to horizontal?

    - by dclowd9901
    Has anyone noticed this behavior? I'm trying to write a script that will trigger upon a resize. It works fine on normal browsers, works fine on iPhone, but on iPad, will only trigger going from horizontal to vertical viewport, not vice versa. Here's the code: $(window).resize( function() { var agent=navigator.userAgent.toLowerCase(); var is_iphone = ((agent.indexOf('iphone') != -1)); var is_ipad = ((agent.indexOf('ipad') != -1)); if(is_iphone || is_ipad){ location.reload(true); } else { /* Do stuff. */ }; });

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  • I cannot fetch appointments immediately via EWS on exchange server

    - by DappleHou
    I developed a transport agent for exchange server. In this agent, I code to invoke EWS to get appointments. I cannot get appointments immediately by the code. wait for a while, then go to get appointments again. This time, its OK. Why not immediately? Here is my code. To solve it, I have to get appointments repeatedly till find appointments. do{ webServiceData.FindItemsResults<webServiceData.Appointment> results = folder.FindAppointments(view); Thread.sleep(100); }while(results.Items.Count==0); Note that the code is inside transport agent. Is there any other solutions?

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  • Help needed to convert code from C# to Python.

    - by Ali
    Can you please convert this code from C# to Python to be run on IronPython? I don’t have any experience with Python. using System; using Baz; namespace ConsoleApplication { class Program { static void Main() { Portal foo = new Portal("Foo"); Agent bar = new Agent("Bar"); foo.Connect("127.0.0.1", 1234); foo.Add(bar); bar.Ready += new Agent.ReadyHandler(bar_Ready); } static void bar_Ready(object sender, string msg) { Console.WriteLine(msg.body); } } }

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  • PHP REMOTE_ADDR and secure sessions

    - by Christopher McCann
    One of the ways I have used to make securer sessions in the past is to also record the clients IP address and user agent at the handshake. Each time the client moves a page and calls session_start() I also check that the IP address and user agent stored is still the same to prevent hiijacking. But if someone is connecting from say a company network then all the users will probably have the same external static IP address and they could also really easily be using the same user agent. Is there other metrics I can use which are local only to the physical machine? Thanks

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  • Tales from the Trenches – Building a Real-World Silverlight Line of Business Application

    - by dwahlin
    There's rarely a boring day working in the world of software development. Part of the fun associated with being a developer is that change is guaranteed and the more you learn about a particular technology the more you realize there's always a different or better way to perform a task. I've had the opportunity to work on several different real-world Silverlight Line of Business (LOB) applications over the past few years and wanted to put together a list of some of the key things I've learned as well as key problems I've encountered and resolved. There are several different topics I could cover related to "lessons learned" (some of them were more painful than others) but I'll keep it to 5 items for this post and cover additional lessons learned in the future. The topics discussed were put together for a TechEd talk: Pick a Pattern and Stick To It Data Binding and Nested Controls Notify Users of Successes (and failures) Get an Agent – A Service Agent Extend Existing Controls The first topic covered relates to architecture best practices and how the MVVM pattern can save you time in the long run. When I was first introduced to MVVM I thought it was a lot of work for very little payoff. I've since learned (the hard way in some cases) that my initial impressions were dead wrong and that my criticisms of the pattern were generally caused by doing things the wrong way. In addition to MVVM pros the slides and sample app below also jump into data binding tricks in nested control scenarios and discuss how animations and media can be used to enhance LOB applications in subtle ways. Finally, a discussion of creating a re-usable service agent to interact with backend services is discussed as well as how existing controls make good candidates for customization. I tried to keep the samples simple while still covering the topics as much as possible so if you’re new to Silverlight you should definitely be able to follow along with a little study and practice. I’d recommend starting with the SilverlightDemos.View project, moving to the SilverlightDemos.ViewModels project and then going to the SilverlightDemos.ServiceAgents project. All of the backend “Model” code can be found in the SilverlightDemos.Web project. Custom controls used in the app can be found in the SivlerlightDemos.Controls project.   Sample Code and Slides

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  • Setting PIdgin up for Lync2013

    - by Stu2000
    I having difficulty setting up pidgin to work with my company's microsoft 365's communicator lync 2013 (not 2010) account. I either receive a message stating authentication failed, or Incompatible authentication scheme chosen: NTLM depending upon the user agent values used from this wiki It appears that both the user agent values that start with UCCAPI provide authentication failed error, which I'm guessing is "closer" to the solution. I have triple checked that the password is correct. Below are some images of my settings (I have changed the company name to "company" for annonymity. I am running pidgin with a script in order to fix a write error issue: export NSS_SSL_CBC_RANDOM_IV=0 pidgin -d I am also using the latest version of SIPE (1.10.1) by using this ppa: https://launchpad.net/~aavelar/+archive/ppa What settings do I need to change/add to get it to work?

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  • TFS 2010 and the missing Area & Iterations (stale data) Issue

    - by andresv
    The symptom is this: you change some area or iteration in a TFS Project, but the change is not reflected (or updated) in VS or any other TFS Client. Well, it happens that TFS now has some clever caching mechanisms that need to be updated when you make a change like this, and those changes are propagated by some scheduled jobs TFS is continuously running in the Application Tier.  So, you you get this behavior, please check (and possibly restart) the "Visual Studio Team Foundation Background Job Agent" service. In my case, this service was logging a very odd "Object Reference Not Set" into the Windows Event Log, and a simple restart fixed it. Hope this is fixed by RTM...   (we are using the RC version). And by the way, if the job agent is broken there are some other things that stops working like email notifications. Best regards, Andrés G Vettori, CTO, VMBC  

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • T-SQL Tuesday #53-Matt's Making Me Do This!

    - by Most Valuable Yak (Rob Volk)
    Hello everyone! It's that time again, time for T-SQL Tuesday, the wonderful blog series started by Adam Machanic (b|t). This month we are hosted by Matt Velic (b|t) who asks the question, "Why So Serious?", in celebration of April Fool's Day. He asks the contributors for their dirty tricks. And for some reason that escapes me, he and Jeff Verheul (b|t) seem to think I might be able to write about those. Shocked, I am! Nah, not really. They're absolutely right, this one is gonna be fun! I took some inspiration from Matt's suggestions, namely Resource Governor and Login Triggers.  I've done some interesting login trigger stuff for a presentation, but nothing yet with Resource Governor. Best way to learn it! One of my oldest pet peeves is abuse of the sa login. Don't get me wrong, I use it too, but typically only as SQL Agent job owner. It's been a while since I've been stuck with it, but back when I started using SQL Server, EVERY application needed sa to function. It was hard-coded and couldn't be changed. (welllllll, that is if you didn't use a hex editor on the EXE file, but who would do such a thing?) My standard warning applies: don't run anything on this page in production. In fact, back up whatever server you're testing this on, including the master database. Snapshotting a VM is a good idea. Also make sure you have other sysadmin level logins on that server. So here's a standard template for a logon trigger to address those pesky sa users: CREATE TRIGGER SA_LOGIN_PRIORITY ON ALL SERVER WITH ENCRYPTION, EXECUTE AS N'sa' AFTER LOGON AS IF ORIGINAL_LOGIN()<>N'sa' OR APP_NAME() LIKE N'SQL Agent%' RETURN; -- interesting stuff goes here GO   What can you do for "interesting stuff"? Books Online limits itself to merely rolling back the logon, which will throw an error (and alert the person that the logon trigger fired).  That's a good use for logon triggers, but really not tricky enough for this blog.  Some of my suggestions are below: WAITFOR DELAY '23:59:59';   Or: EXEC sp_MSforeach_db 'EXEC sp_detach_db ''?'';'   Or: EXEC msdb.dbo.sp_add_job @job_name=N'`', @enabled=1, @start_step_id=1, @notify_level_eventlog=0, @delete_level=3; EXEC msdb.dbo.sp_add_jobserver @job_name=N'`', @server_name=@@SERVERNAME; EXEC msdb.dbo.sp_add_jobstep @job_name=N'`', @step_id=1, @step_name=N'`', @command=N'SHUTDOWN;'; EXEC msdb.dbo.sp_start_job @job_name=N'`';   Really, I don't want to spoil your own exploration, try it yourself!  The thing I really like about these is it lets me promote the idea that "sa is SLOW, sa is BUGGY, don't use sa!".  Before we get into Resource Governor, make sure to drop or disable that logon trigger. They don't work well in combination. (Had to redo all the following code when SSMS locked up) Resource Governor is a feature that lets you control how many resources a single session can consume. The main goal is to limit the damage from a runaway query. But we're not here to read about its main goal or normal usage! I'm trying to make people stop using sa BECAUSE IT'S SLOW! Here's how RG can do that: USE master; GO CREATE FUNCTION dbo.SA_LOGIN_PRIORITY() RETURNS sysname WITH SCHEMABINDING, ENCRYPTION AS BEGIN RETURN CASE WHEN ORIGINAL_LOGIN()=N'sa' AND APP_NAME() NOT LIKE N'SQL Agent%' THEN N'SA_LOGIN_PRIORITY' ELSE N'default' END END GO CREATE RESOURCE POOL SA_LOGIN_PRIORITY WITH ( MIN_CPU_PERCENT = 0 ,MAX_CPU_PERCENT = 1 ,CAP_CPU_PERCENT = 1 ,AFFINITY SCHEDULER = (0) ,MIN_MEMORY_PERCENT = 0 ,MAX_MEMORY_PERCENT = 1 -- ,MIN_IOPS_PER_VOLUME = 1 ,MAX_IOPS_PER_VOLUME = 1 -- uncomment for SQL Server 2014 ); CREATE WORKLOAD GROUP SA_LOGIN_PRIORITY WITH ( IMPORTANCE = LOW ,REQUEST_MAX_MEMORY_GRANT_PERCENT = 1 ,REQUEST_MAX_CPU_TIME_SEC = 1 ,REQUEST_MEMORY_GRANT_TIMEOUT_SEC = 1 ,MAX_DOP = 1 ,GROUP_MAX_REQUESTS = 1 ) USING SA_LOGIN_PRIORITY; ALTER RESOURCE GOVERNOR WITH (CLASSIFIER_FUNCTION=dbo.SA_LOGIN_PRIORITY); ALTER RESOURCE GOVERNOR RECONFIGURE;   From top to bottom: Create a classifier function to determine which pool the session should go to. More info on classifier functions. Create the pool and provide a generous helping of resources for the sa login. Create the workload group and further prioritize those resources for the sa login. Apply the classifier function and reconfigure RG to use it. I have to say this one is a bit sneakier than the logon trigger, least of all you don't get any error messages.  I heartily recommend testing it in Management Studio, and click around the UI a lot, there's some fun behavior there. And DEFINITELY try it on SQL 2014 with the IO settings included!  You'll notice I made allowances for SQL Agent jobs owned by sa, they'll go into the default workload group.  You can add your own overrides to the classifier function if needed. Some interesting ideas I didn't have time for but expect you to get to before me: Set up different pools/workgroups with different settings and randomize which one the classifier chooses Do the same but base it on time of day (Books Online example covers this)... Or, which workstation it connects from. This can be modified for certain special people in your office who either don't listen, or are attracted (and attractive) to you. And if things go wrong you can always use the following from another sysadmin or Dedicated Admin connection: ALTER RESOURCE GOVERNOR DISABLE;   That will let you go in and either fix (or drop) the pools, workgroups and classifier function. So now that you know these types of things are possible, and if you are tired of your team using sa when they shouldn't, I expect you'll enjoy playing with these quite a bit! Unfortunately, the aforementioned Dedicated Admin Connection kinda poops on the party here.  Books Online for both topics will tell you that the DAC will not fire either feature. So if you have a crafty user who does their research, they can still sneak in with sa and do their bidding without being hampered. Of course, you can still detect their login via various methods, like a server trace, SQL Server Audit, extended events, and enabling "Audit Successful Logins" on the server.  These all have their downsides: traces take resources, extended events and SQL Audit can't fire off actions, and enabling successful logins will bloat your error log very quickly.  SQL Audit is also limited unless you have Enterprise Edition, and Resource Governor is Enterprise-only.  And WORST OF ALL, these features are all available and visible through the SSMS UI, so even a doofus developer or manager could find them. Fortunately there are Event Notifications! Event notifications are becoming one of my favorite features of SQL Server (keep an eye out for more blogs from me about them). They are practically unknown and heinously underutilized.  They are also a great gateway drug to using Service Broker, another great but underutilized feature. Hopefully this will get you to start using them, or at least your enemies in the office will once they read this, and then you'll have to learn them in order to fix things. So here's the setup: USE msdb; GO CREATE PROCEDURE dbo.SA_LOGIN_PRIORITY_act WITH ENCRYPTION AS DECLARE @x XML, @message nvarchar(max); RECEIVE @x=CAST(message_body AS XML) FROM SA_LOGIN_PRIORITY_q; IF @x.value('(//LoginName)[1]','sysname')=N'sa' AND @x.value('(//ApplicationName)[1]','sysname') NOT LIKE N'SQL Agent%' BEGIN -- interesting activation procedure stuff goes here END GO CREATE QUEUE SA_LOGIN_PRIORITY_q WITH STATUS=ON, RETENTION=OFF, ACTIVATION (PROCEDURE_NAME=dbo.SA_LOGIN_PRIORITY_act, MAX_QUEUE_READERS=1, EXECUTE AS OWNER); CREATE SERVICE SA_LOGIN_PRIORITY_s ON QUEUE SA_LOGIN_PRIORITY_q([http://schemas.microsoft.com/SQL/Notifications/PostEventNotification]); CREATE EVENT NOTIFICATION SA_LOGIN_PRIORITY_en ON SERVER WITH FAN_IN FOR AUDIT_LOGIN TO SERVICE N'SA_LOGIN_PRIORITY_s', N'current database' GO   From top to bottom: Create activation procedure for event notification queue. Create queue to accept messages from event notification, and activate the procedure to process those messages when received. Create service to send messages to that queue. Create event notification on AUDIT_LOGIN events that fire the service. I placed this in msdb as it is an available system database and already has Service Broker enabled by default. You should change this to another database if you can guarantee it won't get dropped. So what to put in place for "interesting activation procedure code"?  Hmmm, so far I haven't addressed Matt's suggestion of writing a lengthy script to send an annoying message: SET @[email protected]('(//HostName)[1]','sysname') + N' tried to log in to server ' + @x.value('(//ServerName)[1]','sysname') + N' as SA at ' + @x.value('(//StartTime)[1]','sysname') + N' using the ' + @x.value('(//ApplicationName)[1]','sysname') + N' program. That''s why you''re getting this message and the attached pornography which' + N' is bloating your inbox and violating company policy, among other things. If you know' + N' this person you can go to their desk and hit them, or use the following SQL to end their session: KILL ' + @x.value('(//SPID)[1]','sysname') + N'; Hopefully they''re in the middle of a huge query that they need to finish right away.' EXEC msdb.dbo.sp_send_dbmail @recipients=N'[email protected]', @subject=N'SA Login Alert', @query_result_width=32767, @body=@message, @query=N'EXEC sp_readerrorlog;', @attach_query_result_as_file=1, @query_attachment_filename=N'UtterlyGrossPorn_SeriouslyDontOpenIt.jpg' I'm not sure I'd call that a lengthy script, but the attachment should get pretty big, and I'm sure the email admins will love storing multiple copies of it.  The nice thing is that this also fires on Dedicated Admin connections! You can even identify DAC connections from the event data returned, I leave that as an exercise for you. You can use that info to change the action taken by the activation procedure, and since it's a stored procedure, it can pretty much do anything! Except KILL the SPID, or SHUTDOWN the server directly.  I'm still working on those.

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  • Best SEO practices for mobile URLs: 301, rel=canonical, or something else?

    - by Chris
    I am developing a site with a mobile version and am trying to figure the appropriate way to manage the URLs for search engines. So far I've considered: Having a mobile site with rel="canonical" links to the regular site. Putting both the mobile site and full site on one URL, and doing user agent sniffing. Another opinion: Spencer: "If you have a mobile site at a separate location or URL, you should 301 redirect each and every mobile page to its corresponding page on your main website. Employ user agent detection so that the mobile optimized version is served up if someone's coming in from a hand-held. - http://developer.practicalecommerce.com/articles/1722-Mobile-site-Development-Best-Practices-for-SEO-Usability Both 2 and 3 make it hard for a user who wants to switch to the full site or mobile site manually, but I'm not sure 1 is the best alternative. What's the best way to write URLs for a mobile site?

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  • Will JVisualVM degrade application performance?

    - by rocky
    I have doubts in JVisual VM profiler tool related to performance. I have requirement to implement a JVM Monitoring tool for my enterpise java application. I have gone through some profiling tools in market but all them are having some kind of agent file which we need include in server startup. I have a fear that these client agent will degrade my application performance will more. So I have decided to JVisual VM because this profiler tool comes with JDK itself but before implementing JVisualVM, does anybody faces any issues with JVisualVM profiler tool? As well as, is this safe if I implement in application?

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Looking into ASP.Net MVC 4.0 Mobile Development - part 2

    - by nikolaosk
    In this post I will be continuing my discussion on ASP.Net MVC 4.0 mobile development. You can have a look at my first post on the subject here . Make sure you read it and understand it well before you move one reading the remaining of this post. I will not be writing any code in this post. I will try to explain a few concepts related to the MVC 4.0 mobile functionality. In this post I will be looking into the Browser Overriding feature in ASP.Net MVC 4.0. By that I mean that we override the user agent for a given user session. This is very useful feature for people who visit a site through a device and they experience the mobile version of the site, but what they really want is the option to be able to switch to the desktop view. "Why they might want to do that?", you might wonder.Well first of all the users of our ASP.Net MVC 4.0 application will appreciate that they have the option to switch views while some others will think that they will enjoy more the contents of our website with the "desktop view" since the mobile device they view our site has a quite large display.  Obviously this is only one site. These are just different views that are rendered.To put it simply, browser overriding lets our application treat requests as if they were coming from a different browser rather than the one they are actually from. In order to do that programmatically we must have a look at the System.Web.WebPages namespace and the classes in it. Most specifically the class BrowserHelpers. Have a look at the picture below   In this class we see some extension methods for HttpContext class.These methods are called extensions-helpers methods and we use them to switch to one browser from another thus overriding the current/actual browser. These APIs have effect on layout,views and partial views and will not affect any other ASP.Net Request.Browser related functionality.The overridden browser is stored in a cookie. Let me explain what some of these methods do. SetOverriddenBrowser() -  let us set the user agent string to specific value GetOverriddenBrowser() -  let us get the overridden value ClearOverriddenBrowser() -  let us remove any overridden user agent for the current request   To recap, in our ASP.Net MVC 4.0 applications when our application is viewed in our mobile devices, we can have a link like "Desktop View" for all those who desperately want to see the site with in full desktop-browser version.We then can specify a browser type override. My controller class (snippet of code) that is responsible for handling the switching could be something like that. public class SwitchViewController : Controller{ public RedirectResult SwitchView(bool mobile, string returnUrl){if (Request.Browser.IsMobileDevice == mobile)HttpContext.ClearOverriddenBrowser();elseHttpContext.SetOverriddenBrowser(mobile ? BrowserOverride.Mobile : BrowserOverride.Desktop);return Redirect(returnUrl);}} Hope it helps!!!!

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • Google indexing page with parameters but page is Disallowed in robots.txt

    - by Jakobud
    I have the following in robots.txt: User-agent: * Disallow: /refer.php User-agent: NinjaBot Allow: / Sitemap: http://www.mysite.com/sitemap.xml The refer.php file does various things depending on what GET parameters are passed to it. When I do a Google search, I see tons of results for pages like this: http://www.mysite.com/refer.php?o=23945 http://www.mysite.com/refer.php?o=39858 http://www.mysite.com/refer.php?o=9683 http://www.mysite.com/refer.php?o=10569 http://www.mysite.com/refer.php?o=58304 http://www.mysite.com/refer.php?o=69604 Is the reason that Google is indexing these because I don't have an asterisk * after refer.php in the robots.txt ? Should changing it to Disallow: /refer.php* fix the problem?

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Do I need to contact a lawyer to report a GPL violation in software distributed on Apple's App Store?

    - by Rinzwind
    Some company is selling software through Apple's App Store which uses portions of code that I released publicly under the GPL. The company is violating the licensing terms in two ways, by (1) not preserving my copyright statement, and not releasing their code under the GPL license and (2) by distributing my GPL-licensed code through Apple's App Store. (The Free Software Foundation has made clear that the terms of the GPL and those of the App Store are incompatible.) I want to report this to Apple, and ask that they take appropriate action. I have tried mailing them to ask for more information about the reporting process, and have received the automated reply quoted below. The last point in the list of things one needs to provide, the “a statement by you, made under penalty of perjury,” sounds as if they mean some kind of specific legal document. I'm not sure. Does this mean I need to contact a lawyer just to file the report? I'd like to avoid going through that hassle if at all possible. (Besides an answer to this specific question, I'd welcome comments and experience reports from anyone who has already had to deal with a GPL violation on Apple's App Store.) Thank you for contacting Apple's Copyright Agent. If you believe that your work has been copied in a way that constitutes infringement on Apple’s Web site, please provide the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the site; your address, telephone number, and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. For further information, please review Apple's Legal Information & Notices/Claims of Copyright Infringement at: http://www.apple.com/legal/trademark/claimsofcopyright.html To expedite the processing of your claim regarding any alleged intellectual property issues related to iTunes (music/music videos, podcasts, TV, Movies), please send a copy of your notice to [email protected] For claims concerning a software application, please send a copy of your notice to [email protected]. Due to the high volume of e-mails we receive, this may be the only reply you receive from [email protected]. Please be assured, however, that Apple's Copyright Agent and/or the iTunes Legal Team will promptly investigate and take appropriate action concerning your report.

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