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• Ask the Readers: Backing Your Files Up – Local Storage versus the Cloud

  - by Asian Angel

  Backing up important files is something that all of us should do on a regular basis, but may not have given as much thought to as we should. This week we would like to know if you use local storage, cloud storage, or a combination of both to back your files up. Photo by camknows. For some people local storage media may be the most convenient and/or affordable way to back up their files. Having those files stored on media under your control can also provide a sense of security and peace of mind. But storing your files locally may also have drawbacks if something happens to your storage media. So how do you know whether the benefits outweigh the disadvantages or not? Here are some possible pros and cons that may affect your decision to use local storage to back up your files: Local Storage Pros You are in control of your data Your files are portable and can go with you when needed if using external or flash drives Files are accessible without an internet connection You can easily add more storage capacity as needed (additional drives, etc.) Cons You need to arrange room for your storage media (if you have multiple externals drives, etc.) Possible hardware failure No access to your files if you forget to bring your storage media with you or it is too bulky to bring along Theft and/or loss of home with all contents due to circumstances like fire If you are someone who is always on the go and needs to travel as lightly as possible, cloud storage may be the perfect way for you to back up and access your files. Perhaps your laptop has a hard-drive failure or gets stolen…unhappy events to be sure, but you will still have a copy of your files available. Perhaps a company wants to make sure their records, files, and other information are backed up off site in case of a major hardware or system failure…expensive and/or frustrating to fix if it happens, but once again there is a nice backup ready to go once things are fixed. As with local storage, here are some possible pros and cons that may influence your choice of cloud storage to back up your files: Cloud Storage Pros No need to carry around flash or bulky external drives All of your files are accessible wherever there is an internet connection No need to deal with local storage media (or its’ upkeep) Your files are still safe if your home is broken into or other unfortunate circumstances occur Cons Your files and data are not 100% under your control Possible hardware failure or loss of files on the part of your cloud storage provider (this could include a disgruntled employee wreaking havoc) No access to your files if you do not have an internet connection The cloud storage provider may eventually shutdown due to financial hardship or other unforeseen circumstances The possibility of your files and data being stolen by hackers due to a security breach on the part of your cloud storage provider You may also prefer to try and cover all of the possibilities by using both local and cloud storage to back up your files. If something happens to one, you always have the other to fall back on. Need access to those files at or away from home? As long as you have access to either your storage media or an internet connection, you are good to go. Maybe you are getting ready to choose a backup solution but are not sure which one would work better for you. Here is your chance to ask your fellow HTG readers which one they would recommend. Got a great backup solution already in place? Then be sure to share it with your fellow readers! How-To Geek Polls require Javascript. Please Click Here to View the Poll. Latest Features How-To Geek ETC The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know Winter Sunset by a Mountain Stream Wallpaper Add Sleek Style to Your Desktop with the Aston Martin Theme for Windows 7 Awesome WebGL Demo – Flight of the Navigator from Mozilla Sunrise on the Alien Desert Planet Wallpaper Add Falling Snow to Webpages with the Snowfall Extension for Opera [Browser Fun] Automatically Keep Up With the Latest Releases from Mozilla Labs in Firefox 4.0

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• Converting Openfire IM datetime values in SQL Server to / from VARCHAR(15) and DATETIME data types

  - by Brian Biales

  A client is using Openfire IM for their users, and would like some custom queries to audit user conversations (which are stored by Openfire in tables in the SQL Server database). Because Openfire supports multiple database servers and multiple platforms, the designers chose to store all date/time stamps in the database as 15 character strings, which get converted to Java Date objects in their code (Openfire is written in Java).  I did some digging around, and, so I don't forget and in case someone else will find this useful, I will put the simple algorithms here for converting back and forth between SQL DATETIME and the Java string representation. The Java string representation is the number of milliseconds since 1/1/1970.  SQL Server's DATETIME is actually represented as a float, the value being the number of days since 1/1/1900, the portion after the decimal point representing the hours/minutes/seconds/milliseconds... as a fractional part of a day.  Try this and you will see this is true:     SELECT CAST(0 AS DATETIME) and you will see it returns the date 1/1/1900. The difference in days between SQL Server's 0 date of 1/1/1900 and the Java representation's 0 date of 1/1/1970 is found easily using the following SQL:   SELECT DATEDIFF(D, '1900-01-01', '1970-01-01') which returns 25567.  There are 25567 days between these dates. So to convert from the Java string to SQL Server's date time, we need to convert the number of milliseconds to a floating point representation of the number of days since 1/1/1970, then add the 25567 to change this to the number of days since 1/1/1900.  To convert to days, you need to divide the number by 1000 ms/s, then by  60 seconds/minute, then by 60 minutes/hour, then by 24 hours/day.  Or simply divide by 1000*60*60*24, or 86400000.   So, to summarize, we need to cast this string as a float, divide by 86400000 milliseconds/day, then add 25567 days, and cast the resulting value to a DateTime.  Here is an example:   DECLARE @tmp as VARCHAR(15)   SET @tmp = '1268231722123'   SELECT @tmp as JavaTime, CAST((CAST(@tmp AS FLOAT) / 86400000) + 25567 AS DATETIME) as SQLTime   To convert from SQL datetime back to the Java time format is not quite as simple, I found, because floats of that size do not convert nicely to strings, they end up in scientific notation using the CONVERT function or CAST function.  But I found a couple ways around that problem. You can convert a date to the number of  seconds since 1/1/1970 very easily using the DATEDIFF function, as this value fits in an Int.  If you don't need to worry about the milliseconds, simply cast this integer as a string, and then concatenate '000' at the end, essentially multiplying this number by 1000, and making it milliseconds since 1/1/1970.  If, however, you do care about the milliseconds, you will need to use DATEPART to get the milliseconds part of the date, cast this integer to a string, and then pad zeros on the left to make sure this is three digits, and concatenate these three digits to the number of seconds string above.  And finally, I discovered by casting to DECIMAL(15,0) then to VARCHAR(15), I avoid the scientific notation issue.  So here are all my examples, pick the one you like best... First, here is the simple approach if you don't care about the milliseconds:   DECLARE @tmp as VARCHAR(15)   DECLARE @dt as DATETIME   SET @dt = '2010-03-10 14:35:22.123'   SET @tmp = CAST(DATEDIFF(s, '1970-01-01 00:00:00' , @dt) AS VARCHAR(15)) + '000'   SELECT @tmp as JavaTime, @dt as SQLTime If you want to keep the milliseconds:   DECLARE @tmp as VARCHAR(15)   DECLARE @dt as DATETIME   DECLARE @ms as int   SET @dt = '2010-03-10 14:35:22.123'   SET @ms as DATEPART(ms, @dt)   SET @tmp = CAST(DATEDIFF(s, '1970-01-01 00:00:00' , @dt) AS VARCHAR(15))           + RIGHT('000' + CAST(@ms AS VARCHAR(3)), 3)   SELECT @tmp as JavaTime, @dt as SQLTime Or, in one fell swoop:   DECLARE @dt as DATETIME   SET @dt = '2010-03-10 14:35:22.123'   SELECT @dt as SQLTime     , CAST(DATEDIFF(s, '1970-01-01 00:00:00' , @dt) AS VARCHAR(15))           + RIGHT('000' + CAST( DATEPART(ms, @dt) AS VARCHAR(3)), 3) as JavaTime   And finally, a way to simply reverse the math used converting from Java date to SQL date. Note the parenthesis - watch out for operator precedence, you want to subtract, then multiply:   DECLARE @dt as DATETIME   SET @dt = '2010-03-10 14:35:22.123'   SELECT @dt as SQLTime     , CAST(CAST((CAST(@dt as Float) - 25567.0) * 86400000.0 as DECIMAL(15,0)) as VARCHAR(15)) as JavaTime Interestingly, I found that converting to SQL Date time can lose some accuracy, when I converted the time above to Java time then converted  that back to DateTime, the number of milliseconds is 120, not 123.  As I am not interested in the milliseconds, this is ok for me.  But you may want to look into using DateTime2 in SQL Server 2008 for more accuracy.

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• Windows Phone appointment task

  - by Dennis Vroegop

  Originally posted on: http://geekswithblogs.net/dvroegop/archive/2014/08/10/windows-phone-appointment-task.aspxI am currently working on a new version of my AgeInDays app for Windows Phone. This app calculates how old you are in days (or weeks, depending on your preferences). The inspiration for this app came from my father, who once told me he proposed to my mother when she was 1000 weeks old. That left me wondering: how old in weeks or days am I? And being the geek I am, I wrote an app for it. If you have a Windows Phone, you can find it at http://www.windowsphone.com/en-in/store/app/age-in-days/7ed03603-0e00-4214-ad04-ce56773e5dab A new version of the app was published quite quickly, adding the possibility to mark a date in your agenda when you would have reached a certain age. Of course the logic behind this if extremely simple. Just take a DateTime, populate it with the given date from the DatePicker, then call AddDays(numDays) and voila, you have the date. Now all I had to do was implement a way to store this in the users calendar so he would get a reminder when that date occurred. Luckily, the Windows Phone SDK makes that extremely simple: public void PublishTask(DateTime occuranceDate, string message) { var task = new SaveAppointmentTask() { StartTime = occuranceDate, EndTime = occuranceDate, Subject = message, Location = string.Empty, IsAllDayEvent = true, Reminder = Reminder.None, AppointmentStatus = AppointmentStatus.Free };   task.Show(); }  And that's it. Whenever I call the PublishTask Method an appointment will be made and put in the calendar. Well, not exactly: a template will be made for that appointment and the user will see that template, giving him the option to either discard or save the reminder. The user can also make changes before submitting this to the calendar: it would be useful to be able to change the text in the agenda and that's exactly what this allows you to do. Now, see at the bottom of the screen the option "Occurs". This tiny field is what this post is about. You cannot set it from the code. I want to be able to have repeating items in my agenda. Say for instance you're counting down to a certain date, I want to be able to give you that option as well. However, I cannot. The field "occurs" is not part of the Task you create in code. Of course, you could create a whole series of events yourself. Have the "Occurs" field in your own user interface and make all the appointments. But that's not the same. First, the system doesn't recognize them as part of a series. That means if you want to change the text later on on one of the occurrences it will not ask you if you want to open this one or the whole series. More important however, is that the user has to acknowledge each and every single occurrence and save that into the agenda. Now, I understand why they implemented the system in such a way that the user has to approve an entry. You don't want apps to automatically fill your agenda with messages such as "Remember to pay for my app!". But why not include the "Occurs" option? The user can still opt out if they see this happening. I hope an update will fix this soon. But for now: you just have to countdown to your birthday yourself. My app won't support this.

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• HTML Presence Controls for Communications Server 14 CodePlex Project

  Showing Presence on the Web If youre running Office Communicator Server 2007 R2, you know that your only out-of-the-box option for showing presence on the web is to use the NameControl ActiveX control that ships as part of Office.  Being an ActiveX control, this obviously means that youre limited to Internet Explorer.  Also, nobody likes ActiveX controls What if you want to show the presence of users in a pure ASP.NET or HTML application and cant assume that the user has Communicator installed you need anASP.NET or HTML presence control.  HTML Presence Controls for Microsoft Communications Server 14 We recently worked with the UC team at Microsoft on a keynote demo for TechEd 2010 in New Orleans.  The demo was for a fictitious airline Fabrikam Airlines that wanted to show the presence of customer service and reservations agents on its website.  Customers could also start an instant message conversation with the agents using a Silverlight web chat window that used WCF to communicate with the backend UCMA application. We built HTML Presence Controls that use AJAX to poll a REST-based WCF service running in IIS and hosting a UCMA 3.0 presence subscription application.   Microsoft has graciously allowed us to publish these on CodePlex so that the development community can benefit from them:  http://htmlpresencecontrols.codeplex.com/ We will be maintaining the CodePlex project as new builds of UCMA 3.0 become available.  Check out the project home page on CodePlex for some more in-depth details on how the controls are implemented. ASP.NET Server Control Implementation Were providing an ASP.NET Server Control implementation that you can use stand-alone or in a GridView or Repeater (or other layout control).  The control has properties that allow you to control its appearance, e.g. you can choose whether or not to show the contacts name or availability text. You can also use the server control in a layout control such as a GridView by putting it in a TemplateColumn and binding to the Sip Uri in the data source. Disclaimer Once we started working on these, we realized why Microsoft hasnt shipped such controls as part of the product.  There are some tradeoffs you have to be aware of when using these controls, heres the high level. Privacy The backend UCMA 3.0 application that subscribes to presence of contacts runs as a trusted application and can thus retrieve the presence of any user in the organization.  Theres currently no good way in UCMA to apply any privacy rules to ensure that the consumer of the presence controls has permission to see the presence of the contacts that the controls are bound to.  Just to be absolutely crystal clear These controls provide a way to query the presence of any user in the organization, regardless of the privacy relationship between the person consuming the controls and the contacts whose presence is being displayed. Were exploring options for a design pattern that would allow you to inject some privacy controls.  Keep in mind though that you would most likely be responsible for implementing this logic, as there is currently no functionality in UCMA that allows you to do that. Polling the WCF REST Service The controls poll the backend WCF service to retrieve the presence of contacts - you can control the refresh interval so that they poll less often. We implemented a caching layer so that the WCF service is always communicating with a presence cache it never communicates directly with Communications Server.  For example, if your web page is showing the presence of sip:[email protected] and 500 people have the page open, the presence cache only contains one instance of the subscription Communications Server is not being polled 500 times for the presence of that contact. Once the presence of a contact changes, it is updated in the cache.  There are some server-based push mechanisms that would work nicely here, such as the one that Outlook Web Access 2010 uses.  Unfortunately we didnt have time to explore these options. Community Contribution Take a look at the project Issue Tracker, there are a couple of things we can use some help with.  Shoot me a note if youre interested in contributing to the project. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Using the ASP.NET Membership API with SQL Server / SQL Azure: The new &ldquo;System.Web.Providers&rdquo; namespace

  - by Harish Ranganathan

  The Membership API came in .NET 2.0 and was a huge enhancement in building web applications with users, managing roles, permissions etc.,  The Membership API by default uses SQL Express and until Visual Studio 2008, it was available only through the ASP.NET Configuration manager screen (Website – ASP.NET Configuration) or (Project – ASP.NET Configuration) and for every application, one has to manually visit this place to start using the Security and other settings.  Upon doing that the default SQL Express database aspnet.mdf is created to store all the user profiles. Starting Visual Studio 2010 and .NET 4.0, the Default Website template includes the Membership API controls as a part of the page i.e. When you create a “File – New – ASP.NET Web Application” or an “ASP.NET MVC Application”, by default the Login/Register controls are enabled in the MasterPage and they are termed under “ApplicationServices” setting in the web.config file with connection string pointed to the SQL Express database. In fact, when you run the default website and click on “Logon” –> “Register”, and enter the details for registration and click “Register”, that is the time the aspnet.mdf file is created with the tables for Users, Roles, UsersInRoles, Profile etc., Now, this uses the default SQL Express database within the App_Data folder.  If you want to move your Membership information to some other database such as SQL Server, SQL CE or SQL Azure, you need to manually run the aspnet_regsql command and specify the destination database name. This would create all the Tables, Procedures and Views required to handle the Membership information.  Thereafter you can change the connection string for “ApplicationServices” to point to the database where you had run all the scripts. Now, enter “System.Web.Providers” Alpha. This is available as a part of the NuGet package library.  Scott Hanselman has a neat post describing the steps required to get it up and running as well as doing the basic changes  at http://www.hanselman.com/blog/IntroducingSystemWebProvidersASPNETUniversalProvidersForSessionMembershipRolesAndUserProfileOnSQLCompactAndSQLAzure.aspx Pretty much, it covers what the new System.Web.Providers do. One thing I wanted to clarify is that, the new “System.Web.Providers” add a lot of new settings which are also marked as the defaults, in the web.config.  Even now, they use SQL Express as the default database.  But, if you change the connection string for “DefaultConnection” under connectionStrings to point to your SQL Server or SQL Azure, Membership API would now be able to create all the tables, procedures and views at the destination specified (i.e. SQL Server or SQL Azure). In my case, I modified the DefaultConneciton to point to my SQL Azure database.  Next, I hit F5 to run the application.  The default view loads.  I clicked on “LogOn” and then “Register” since I knew there are no tables/users as of then.  One thing to note is that, I had put “NewDB” as the database name in the connection string that points to SQL Azure.  NewDB wasn’t existing and I would assume it would be created before the tables/views/procedures for Membership are created. Once I clicked on the “Register” to register my first username, it took a while and then registered as well as logged in me in.  Also, I went to the SQL Azure Management Portal and verified that there exists “NewDB” which has just been created I could also connect to the SQL Azure database “NewDB” from Management Studio and found that the tables now don’t have the aspnet_ prefix.  The tables were simply Users, Roles, UsersInRoles, Profiles etc., So, with a few clicks and configuration change, I could actually set up the user base for my application on SQL Azure and even make the SessionState, Roles, Profiles being stored in SQL Azure database. The new System.Web.Proivders also required MARS (MultipleActiveResultSets=true) setting since it uses Entity Framework for the DAL operations.  Also, the “Project – ASP.NET Configuration” screen can be used to further create/manage users/roles etc., although the data is stored on the remote database. With that, a long pending request from the community to have the ability to configure and use remote databases for Application users management without having to run the scripts from SQL Express is fulfilled. Cheers !!!

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• Major Analyst Report Chooses Oracle As An ECM Leader

  - by brian.dirking(at)oracle.com

  Oracle announced that Gartner, Inc. has named Oracle as a Leader in its latest "Magic Quadrant for Enterprise Content Management" in a press release issued this morning. Gartner's Magic Quadrant reports position vendors within a particular quadrant based on their completeness of vision and ability to execute. According to Gartner, "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clearly articulated vision. In the context of ECM, they have strong channel partners, presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technology or vertical market. Leaders deliver a suite that addresses market demand for direct delivery of the majority of core components, though these are not necessarily owned by them, tightly integrated, unique or best-of-breed in each area. We place more emphasis this year on demonstrated enterprise deployments; integration with other business applications and content repositories; incorporation of Web 2.0 and XML capabilities; and vertical-process and horizontal-solution focus. Leaders should drive market transformation." "To extend content governance and best practices across the enterprise, organizations need an enterprise content management solution that delivers a broad set of functionality and is tightly integrated with business processes," said Andy MacMillan, vice president, Product Management, Oracle. "We believe that Oracle's position as a Leader in this report is recognition of the industry-leading performance, integration and scalability delivered in Oracle Enterprise Content Management Suite 11g." With Oracle Enterprise Content Management Suite 11g, Oracle offers a comprehensive, integrated and high-performance content management solution that helps organizations increase efficiency, reduce costs and improve content security. In the report, Oracle is grouped among the top three vendors for execution, and is the furthest to the right, placing Oracle as the most visionary vendor. This vision stems from Oracle's integration of content management right into key business processes, delivering content in context as people need it. Using a PeopleSoft Accounts Payable user as an example, as an employee processes an invoice, Oracle ECM Suite brings that invoice up on the screen so the processor can verify the content right in the process, improving speed and accuracy. Oracle integrates content into business processes such as Human Resources, Travel and Expense, and others, in the major enterprise applications such as PeopleSoft, JD Edwards, Siebel, and E-Business Suite. As part of Oracle's Enterprise Application Documents strategy, you can see an example of these integrations in this webinar: Managing Customer Documents and Marketing Assets in Siebel. You can also get a white paper of the ROI Embry Riddle achieved using Oracle Content Management integrated with enterprise applications. Embry Riddle moved from a point solution for content management on accounts payable to an infrastructure investment - they are now using Oracle Content Management for accounts payable with Oracle E-Business Suite, and for student on-boarding with PeopleSoft e-Campus. They continue to expand their use of Oracle Content Management to address further use cases from a core infrastructure. Oracle also shows its vision in the ability to deliver content optimized for online channels. Marketers can use Oracle ECM Suite to deliver digital assets and offers as part of an integrated campaign that understands website visitors and ensures that they are given the most pertinent information and offers. Oracle also provides full lifecycle management through its built-in records management. Companies are able to manage the lifecycle of content (both records and non-records) through built-in retention management. And with the integration of Oracle ECM Suite and Sun Storage Archive Manager, content can be routed to the appropriate storage media based upon content type, usage data or other business rules. This ensures that the most accessed content is instantly available, and archived content is stored on a more appropriate medium like tape. You can learn more in this webinar - Oracle Content Management and Sun Tiered Storage. If you are interested in reading more about why Oracle was chosen as a Leader, view the Gartner Magic Quadrant for Enterprise Content Management.

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• Silverlight Cream for January 26, 2011 -- #1036

  - by Dave Campbell

  In this all-submittal Issue: XamlNinja, Kevin Dockx, Steve Wortham, Andrea Boschin, Mick Norman, Colin Eberhardt, and Rudi Grobler(-2-, -3-, -4-, -5-). Above the Fold: Silverlight: "Getting an invalid cross-thread exception in Silverlight?" Kevin Dockx WP7: "WP7 Contrib – the last messenger" XamlNinja ISO: "How many files are too many files for isolated storage?" Mick Norman Shoutouts: Telerik announced a free WP7 Webinars series that you probably don't want to miss: Join Us for the Special Free Windows Phone 7 Webinars Series. Guest lecturers - Shawn Wildermuth and Mark Arteaga From SilverlightCream.com: WP7 Contrib – the last messenger XamlNinja has a great post up extending Laurent's IMessenger to deal with a tricky issue of trying to fire a message from one VM to another even if the 2nd VM isn't alive yet... oh, and this is in WP7Contrib, so go grab it! Getting an invalid cross-thread exception in Silverlight? Kevin Dockx has a solution to a problem we've all had... the 'invalid cross-thread exception' ... and the solution is even for those of us trying to do this in a VM... cool and easy solution, Kevin! Mastering Storyboards One Mistake at a Time Steve Wortham is back with a tutorial with a great title :) ... check out the progression from one success to another in this picture/title viewer ... don't miss the very end where he has the control rolled up into a CaptionedImageHyperlink, and a link to download it! Windows Phone 7 - Part #2: Your First Application Andrea Boschin has part 2 of his SilverlightShow WP7 series up. Lots of good intro material here on the manifest file and app.xaml ... he even gets into the ApplicationBar, phone orientation, and the Metro theme. How many files are too many files for isolated storage? Mick Norman alerted me to his blog early this morning, and this is his latest post... interesting tests of how many files are too many for ISO on your WP7... and I have to admit... he's stuffing a boatload of them out there in these tests! ... great info Mick! and thanks for the links. A Navigator Control For Visiblox Time Series Charts Colin Eberhardt's latest post is about creating an interactive navigator for large time series datasets in Visiblox charts.... check the images at the top of the post, and it'll be obvious :) ... very cool stuff. MVVM Frameworks with WP7 support Rudi Grobler has been very busy and if you check the dates, these posts are all in a day or two! This first highlights two contenders for MVVM on WP7: Caliburn and MVVMLight... both well-supported... quick intro to each followed by good links out to the author's sites Reading barcodes from your WP7 device Rudi Grobler also has a cool post up on reading barcodes with your WP7... he's using the ZXing Barcode Scanning Library, and makes quick work of the job. Taking Sterling for a Test-Drive Rudi Grobler has a quick intro to Sterlink, Jeremy Likness' ISO database for Silverlight up... quickly taking care of writing and reading back data. SQLite on WP7 After his discussion of Sterling, Rudi Grobler is now demonstrating the use of SQLite that has been ported to WP7. Check out his demo code... looks pretty easy to use. Hacking the WP7 Camera (The basics) Rudi Grobler's latest post is on getting direct access to the camera on WP7... be sure to do all the downloads and check out the external links he has. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Silverlight Cream for March 23, 2010 -- #818

  - by Dave Campbell

  In this Issue: Max Paulousky, Jeremy Likness, Mark Tucker, Christian Schormann, Page Brooks, Brad Abrams(-2-), Jeff Wilcox, Unnir, Bea Stollnitz, John Papa and Adam Kinney, and Bill Reiss(-2-). Shoutouts: Ashish Shetty posted his material from his MIX10 presentation: Stepping outside the browser with Silverlight 4 Not Silverlight, but dang useful, Karl Shifflett posted a Visual Studio 2010 XAML Editor IntelliSense Presenter Extension Yavor Georgiev posted his MIX10 material: Two samples from today's MIX talk From SilverlightCream.com: GroupBox Sketching Control for WPF applications Using Blend Max Paulousky creates a GroupBox control for SketchFlow for WPF. He includes a link to an example of doing the same for Silverlight. Sequential Asynchronous Workflows in Silverlight using Coroutines Jeremy Likness' latest post begann with a post on the Silverlight.net forum and Rob Eisenburg's MVVM presentation from MIX10 resulting in the use of Wintellect's PowerThreading library (downloadable), and Coroutines. Windows Phone 7 UI Templates Mark Tucker has been putting a lot of thought into WP7 apps and produced 5 templates for building apps, downloadable in PowerPoint format. He's also looking to discuss this concept. Blend 4: About Path Layout, Part I Christian Schormann has a great tutorial up about Expression Blend 4 and path layout ... this is lots of great info, and it's only part 1! Custom Splash Screen for Windows Phone Page Brooks makes very quick work of showing how to add a splash screen to your WP7 app... very nice, Page! Silverlight 4 + RIA Services - Ready for Business: Exposing Data from Entity Framework Brad Abrams next post in the series is is on pulling your data from wherever it lives, and uses a DomainService to shape it for your Silverlight app. Silverlight 4 + RIA Services - Ready for Business: Consuming Data in the Silverlight Client Brad Abrams then discusses consuming that data in a Silverlight app. Not much code involvement at all.. great ROI :) Building Silverlight 3 and Silverlight 4 applications on a .NET 3.5 build machine Jeff Wilcox talks about building Silverlight 3 and Silverlight 4B both on a .NET 3.5 machine. He then adds in the Toolkit, and even WCF RIA Services. Expression Blend 4 - XAML generation tweaks Unnir demonstrates a few changes to Expression Blend 4 that produce more compact XAML. He's also asking for other examples you'd like to see tightened up. How can I sort a hierarchy? Bea Stollnitz posts plausible solutions to sorting data items at each level of a hierarchical UI, with descriptions of why they don't work, followed by the real deal... Silverlight and WPF. Silverlight Training Course (Silverlight 4) John Papa and Adam Kinney have posted a huge body of work to get us up-to-speed on Silverlight 4 -- a WhitePaper, hands-on labs, and an 8-unit course with 25 accompanying videos... geez... Silverlight game development on Windows Phone 7 Bill Reiss has a post up discussing game development on WP7 in general and then discusses his SilverSprite library, with a link to it. XNA or Silverlight for Windows Phone 7 game development? Bill Reiss next discusses the advantage of using Silverlight or XNA for your WP7 game development, and who better to discuss both? Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Silverlight Cream for May 15, 2010 -- #862

  - by Dave Campbell

  In this Issue: Victor Gaudioso, Antoni Dol(-2-), Brian Genisio, Shawn Wildermuth, Mike Snow, Phil Middlemiss, Pete Brown, Kirupa, Dan Wahlin, Glenn Block, Jeff Prosise, Anoop Madhusudanan, and Adam Kinney. Shoutouts: Victor Gaudioso would like you to Checkout my Interview with Microsoft’s Murray Gordon at MIX 10 Pete Brown announced: Connected Show Podcast #29 With … Me! From SilverlightCream.com: New Silverlight Video Tutorial: How to Create Fast Forward for the MediaElement Victor Gaudioso's latest video tutorial is on creating the ability to fast-forward a MediaElement... check it out in the tutorial player itself! Overlapping TabItems with the Silverlight Toolkit TabControl Antoni Dol has a very cool tutorial up on the Toolkit TabItems control... not only is he overlapping them quite nicely but this is a very cool tutorial... QuoteFloat: Animating TextBlock PlaneProjections for a spiraling effect in Silverlight Antoni Dol also has a Blend tutorial up on animating TextBlock items... run the demo and you'll want to read the rest :) Adventures in MVVM – My ViewModel Base – Silverlight Support! Brian Genisio continues his MVVM tutorials with this update on his ViewModel base using some new C# 4.0 features, and fully supports Silverlight and WPF My Thoughts on the Windows Phone 7 Shawn Wildermuth gives his take on WP7. He included a port of his XBoxGames app to WP7 ... thanks Shawn! Silverlight Tip of the Day #20 – Using Tooltips in Silverlight I figured Mike Snow was going to overrun me with tips since I have missed a couple days, but there's only one! ... and it's on Tooltips. Animating the Silverlight opacity mask Phil Middlemiss has an article at SilverZine describing a Behavior he wrote (and is sharing) that turns a FrameworkElement into an opacity mask for it's parent container... cool demo on the page too. Breaking Apart the Margin Property in Xaml for better Binding Pete Brown dug in on a Twitter message and put some thoughts down about breaking a Margin apart to see about binding to the individual elements. Building a Simple Windows Phone App Kirupa has a 6-part tutorial up on building not-your-typical first WP7 application... all good stuff! Integrating HTML into Silverlight Applications Dan Wahlin has a post up discussing three ways to display HTML inside a Silverlight app. Hello MEF in Silverlight 4 and VB! (with an MVVM Light cameo) Glenn Block has a post up discussing MEF, MVVM, and it's in VB this time... and it's actually a great tutorial top to bottom... all source included of course :) Understanding Input Scope in Silverlight for Windows Phone Jeff Prosise has a good post up on the WP7 SIP and how to set the proper InputScope to get the SIP you want. Thinking about Silverlight ‘desktop’ apps – Creating a Standalone Installer for offline installation (no browser) Anoop Madhusudanan is discussing something that's been floating around for a while... installing Silverlight from, say, a CD or DVD when someone installs your app. He's got some good code, but be sure to read Tim Heuer and Scott Guthrie's comments, and consider digging deeper into that part. Using FluidMoveBehavior to animate grid coordinates in Silverlight Adam Kinney has a cool post up on animating an object using the FluidMotionBehavior of Blend 4... looks great moving across a checkerboard... check out the demo, then grab the code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Multiplayer / Networking options for a 2D game with physics

  - by lahmas

  Summary: My 50% finished 2D sidescroller with Box2D as physics engine should have multiplayer support in the final version. However, the current code is just a singleplayer game. What should I do now? And more important, how should I implement multiplayer and combine it with singleplayer? Is it a bad idea to code the singleplayer mode separated from multiplayer mode (like Notch did it with Minecraft)? The performance in singleplayer should be as good as possible (Simulating physics with using a loopback server to implement singleplayer mode would be a problem there) Full background / questions: I'm working on a relatively large 2D game project in C++, with physics as a core element of it. (I use Box2D for that) The finished game should have full multiplayer support, however I made the mistake that I didn't plan the networking part properly and basically worked on a singleplayer game until now. I thought that multiplayer support could be added to the almost finished singleplayer game in a relatively easy and clear way, but apparently, from what I have read this is wrong. I even read that a multiplayer game should be programmed as one from the beginning, with the singleplayer mode actually just consisting of hosting an invisible local server and connecting to it via loopback. (I found out that most FPS game engines do it that way, an example would be Source) So here I am, with my half finished 2D sidescroller game, and I don't really know how to go on. Simply continueing to work on the singleplayer / client seems useless to me now, as I'd have to recode and refactor even more later. First, a general question to anybody who possibly found himself in a situation like this: How should I proceed? Then, the more specific one - I have been trying to find out how I can approach the networking part for my game: (Possible solutions:) Invisible / loopback server for singleplayer This would have the advantage that there basically is no difference between singleplayer and multiplayer mode. Not much additional code would be needed. A big disadvantage: Performance and other limitations in singleplayer. There would be two physics simulations running. One for the client and one for the loopback server. Even if you work around by providing a direct path for the data from the loopback server, through direct communcation by the threads for example, the singleplayer would be limited. This is a problem because people should be allowed to play around with masses of objects at once. Separated singleplayer / Multiplayer mode There would be no server involved in singleplayer mode. I'm not really sure how this would work. But at least I think that there would be a lot of additional work, because all of the singleplayer features would have to be re-implemented or glued to multiplayer mode. Multiplayer mode as a module for singleplayer This is merely a quick thought I had. Multiplayer could consist of a singleplayer game, with an additional networking module loaded and connected to a server, which sends and receives data and updates the singleplayer world. In the retrospective, I regret not having planned the multiplayer mode earlier. I'm really stuck at this point and I hope that somebody here is able to help me!

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• CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

  - by Soumo Das

  Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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• ASP.NET MVC, Web API, Razor and Open Source

  - by ScottGu

  Microsoft has made the source code of ASP.NET MVC available under an open source license since the first V1 release. We’ve also integrated a number of great open source technologies into the product, and now ship jQuery, jQuery UI, jQuery Mobile, jQuery Validation, Modernizr.js, NuGet, Knockout.js and JSON.NET as part of it. I’m very excited to announce today that we will also release the source code for ASP.NET Web API and ASP.NET Web Pages (aka Razor) under an open source license (Apache 2.0), and that we will increase the development transparency of all three projects by hosting their code repositories on CodePlex (using the new Git support announced last week). Doing so will enable a more open development model where everyone in the community will be able to engage and provide feedback on code checkins, bug-fixes, new feature development, and build and test the products on a daily basis using the most up-to-date version of the source code and tests. We will also for the first time allow developers outside of Microsoft to submit patches and code contributions that the Microsoft development team will review for potential inclusion in the products. We announced a similar open development approach with the Windows Azure SDK last December, and have found it to be a great way to build an even tighter feedback loop with developers – and ultimately deliver even better products as a result. Very importantly - ASP.NET MVC, Web API and Razor will continue to be fully supported Microsoft products that ship both standalone as well as part of Visual Studio (the same as they do today). They will also continue to be staffed by the same Microsoft developers that build them today (in fact, we have more Microsoft developers working on the ASP.NET team now than ever before). Our goal with today’s announcement is to increase the feedback loop on the products even more, and allow us to deliver even better products.  We are really excited about the improvements this will bring. Learn More You can now browse, sync and build the source tree of ASP.NET MVC, Web API, and Razor on the http://aspnetwebstack.codeplex.com web-site.  The Git repository on the site is the live RC milestone development tree that the team has been working on the last several weeks, and the tree contains both the runtime sources + tests, and is buildable and testable by anyone.  Because the binaries produced are bin-deployable, this allows you to compile your own builds and try product updates out as soon as they are checked-in. You can also now contribute directly to the development of the products by reviewing and sending feedback on code checkins, submitting bugs and helping us verify fixes as they are checked in, suggesting and giving feedback on new features as they are implemented, as well as by submitting code fixes or code contributions of your own. Note that all code submissions will be rigorously reviewed and tested by the ASP.NET MVC Team, and only those that meet an extremely high bar for both quality and design/roadmap appropriateness will be merged into the source. Summary All of us on the team are really excited about today’s announcement – it has been something we’ve been working toward for many years.  The tighter feedback loop is going to enable us to build even better products, and take ASP.NET to the next level in terms of innovation and customer focus. Thanks, Scott P.S. In addition to blogging, I use Twitter to-do quick posts and share links. My Twitter handle is: @scottgu

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• ASP.NET MVC: Simple view to display contents of DataTable

  - by DigiMortal

  In one of my current projects I have to show reports based on SQL Server views. My code should be not aware of data it shows. It just asks data from view and displays it user. As WebGrid didn’t seem to work with DataTable (at least with no hocus-pocus) I wrote my own very simple view that shows contents of DataTable. I don’t focus right now on data querying questions as this part of my simple generic reporting stuff is still under construction. If the final result is something good enough to share with wider audience I will blog about it for sure. My view uses DataTable as model. It iterates through columns collection to get column names and then iterates through rows and writes out values of all columns. Nothing special, just simple generic view for DataTable. @model System.Data.DataTable @using System.Data; <h2>Report</h2> <table>     <thead>     <tr>     @foreach (DataColumn col in Model.Columns)         {                  <th>@col.ColumnName</th>     }         </tr>     </thead>             <tbody>     @foreach (DataRow row in Model.Rows)         {                 <tr>         @foreach (DataColumn col in Model.Columns)                 {                          <td>@row[col.ColumnName]</td>         }                 </tr>     }         </tbody> </table> In my controller action I have code like this. GetParams() is simple function that reads parameter values from form. This part of my simple reporting system is still under construction but as you can see it will be easy to use for UI developers. public ActionResult TasksByProjectReport() {      var data = _reportService.GetReportData("MEMOS",GetParams());      return View(data); } Before seeing next silver bullet in this example please calm down. It is just plain and simple stuff for simple needs. If you need advanced and powerful reporting system then better use existing components by some vendor.

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• Best Practices for Handing over Legacy Code

  - by PersonalNexus

  In a couple of months a colleague will be moving on to a new project and I will be inheriting one of his projects. To prepare, I have already ordered Michael Feathers' Working Effectively with Legacy Code. But this books as well as most questions on legacy code I found so far are concerned with the case of inheriting code as-is. But in this case I actually have access to the original developer and we do have some time for an orderly hand-over. Some background on the piece of code I will be inheriting: It's functioning: There are no known bugs, but as performance requirements keep going up, some optimizations will become necessary in the not too distant future. Undocumented: There is pretty much zero documentation at the method and class level. What the code is supposed to do at a higher level, though, is well-understood, because I have been writing against its API (as a black-box) for years. Only higher-level integration tests: There are only integration tests testing proper interaction with other components via the API (again, black-box). Very low-level, optimized for speed: Because this code is central to an entire system of applications, a lot of it has been optimized several times over the years and is extremely low-level (one part has its own memory manager for certain structs/records). Concurrent and lock-free: While I am very familiar with concurrent and lock-free programming and have actually contributed a few pieces to this code, this adds another layer of complexity. Large codebase: This particular project is more than ten thousand lines of code, so there is no way I will be able to have everything explained to me. Written in Delphi: I'm just going to put this out there, although I don't believe the language to be germane to the question, as I believe this type of problem to be language-agnostic. I was wondering how the time until his departure would best be spent. Here are a couple of ideas: Get everything to build on my machine: Even though everything should be checked into source code control, who hasn't forgotten to check in a file once in a while, so this should probably be the first order of business. More tests: While I would like more class-level unit tests so that when I will be making changes, any bugs I introduce can be caught early on, the code as it is now is not testable (huge classes, long methods, too many mutual dependencies). What to document: I think for starters it would be best to focus documentation on those areas in the code that would otherwise be difficult to understand e.g. because of their low-level/highly optimized nature. I am afraid there are a couple of things in there that might look ugly and in need of refactoring/rewriting, but are actually optimizations that have been out in there for a good reason that I might miss (cf. Joel Spolsky, Things You Should Never Do, Part I) How to document: I think some class diagrams of the architecture and sequence diagrams of critical functions accompanied by some prose would be best. Who to document: I was wondering what would be better, to have him write the documentation or have him explain it to me, so I can write the documentation. I am afraid, that things that are obvious to him but not me would otherwise not be covered properly. Refactoring using pair-programming: This might not be possible to do due to time constraints, but maybe I could refactor some of his code to make it more maintainable while he was still around to provide input on why things are the way they are. Please comment on and add to this. Since there isn't enough time to do all of this, I am particularly interested in how you would prioritize.

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• Silverlight Cream for February 22, 2011 -- #1050

  - by Dave Campbell

  In this Issue: Robby Ingebretsen, Victor Gaudioso, Andrea Boschin(-2-), Rudi Grobler(-2-), Michael Crump, Deborah Kurata, Dennis Delimarsky, Pete Vickers, Yochay Kiriaty, Peter Kuhn, WindowsPhoneGeek, and Jesse Liberty(-2-). Above the Fold: Silverlight: "Silverlight Simple MVVM Printing" Deborah Kurata WP7: "Creating theme friendly UI in WP7 using OpacityMask" WindowsPhoneGeek Tools: "KAXAML v1.8" Robby Ingebretsen Shoutouts: Peter Foot posted Silverlight for Windows Phone Toolkit–Feb 2011 Rudi Grobler posts his top requested features for WP7, Silverlight, and WCF: vNext ... see you in Seattle, Rudi! From SilverlightCream.com: KAXAML v1.8 Robby Ingebretsen just posted KAXML v1.8 that now supports .NET 4.0, WPF, and Silferlight4 ... go grab it. Learn how to use Blend to create a Data Store, Add Properties to it, etc... Victor Gaudioso has 3 new Silverlight and/or Expression Blend video tutorials up... first is this one on Creating a Data store, adding properties to it, oh... read the title :), Next up is: Send async messages across UserControls or even applications, followed by the latest: Create a Sketchflow Animation using the Sketchflow Animation Panel A base class for threaded Application Services Andrea Boschin continues his IApplicationServices series with this one on a base class he created to develop Application Services that runs a thread. Windows Phone 7 - Part #6: Taking advantage of the phone Andrea Boschin also has part 6 of his series at SilverlightShow on WP7... this one is covering a bunch of items... Capabilities, Launchers/Choosers, and gestures... plus the source for a fun game. {homebrew} Skype for WP7 Rudi Grobler posted about the availability of (some features of) Skype for WP7 being available. The XDA guys have working contacts and the ability to chat going, plus they're looking for poeple to join in... Follow Rudi's link, and let them know you're up for it! Simple menu for your WP7 application Rudi Grobler has another post up about a very simple menu control for WP7 that he produced that is also very easy to use. Attaching a Command to the WP7 Application Bar Michael Crump shows how to bind the application bar to a Relay Command with the use of MVVMLight in 7 Easy Steps :) Silverlight Simple MVVM Printing Deborah Kurata continues her MVVM series with this one on printing what your user sees on the page... but doing so within the MVVM pattern. Enhancing the general Zune experience on Windows Phone 7 with Zune web API Dennis Delimarsky apparently likes the Zune as much as I do, and has ratted out tons of information about the Zune API for use in WP7 apps... and lots of code... Validating input forms in Windows Phone 7 Pete Vickers takes a great detailed spin through validation on the WP7... the rules have changed, but Pete explains with some code examples. Windows Phone Shake Gestures Library Yochay Kiriaty discusses Shake Gestures for the WP7 device and then describes the "Windows Phone Shake Gesture Library" that detects shake gestures in 3D space... and after a great description has the link for downloading. What difference does a sprite sheet make? Peter Kuhn is writing a series at SilverlightShow on XNA for Silverlight Devs that I've highlighted. An outshoot of that is this discussion of the use of sprite sheets and game development. Creating theme friendly UI in WP7 using OpacityMask WindowsPhoneGeek has a new post up today on using Opacity Masks in WP7 to enable using one set of icons for either the dark or light theme.. too cool, you'll wanna check this out! Linq to XML Jesse Liberty continues with Linq with regard to WP7 with this post on Linq to XML... and why XML? crap... I was just saving/loading XML today! :) Lambda–Not as weird as it sounds Jesse Liberty then jumps into Lambda expressions... maybe it's a chance for me to learn WTF the lambdas really do that I use all the time! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Google, typography, and cognitive fluency for persuasion

  - by Roger Hart

  Cognitive fluency is - roughly - how easy it is to think about something. Mere Exposure (or familiarity) effects are basically about reacting more favourably to things you see a lot. Which is part of why marketers in generic spaces like insipid mass-market lager will spend quite so much money on getting their logo daubed about the place; or that guy at the bus stop starts to look like a dating prospect after a month or two. Recent thinking suggests that exposure effects likely spin off cognitive fluency. We react favourably to things that are easier to think about. I had to give tech support to an older relative recently, and suggested they Google the problem. They were confused. They could not, apparently, Google the problem, because part of it was that their Google toolbar had mysteriously vanished. Once I'd finished trying not to laugh, I started thinking about typography. This is going somewhere, I promise. Google is a ubiquitous brand. Heck, it's a verb, and their recent, jaw-droppingly well constructed Paris advert is more or less about that ubiquity. It trades on Google's integration into any information-seeking behaviour. But, as my tech support encounter suggests, people settle into comfortable patterns of thinking about things. They build schemas, and altering them can take work. Maybe the ubiquity even works to cement that. Alongside their online effort, Google is running billboard campaigns to advertise Chrome, a free product in a crowded space. They are running these ads in some kind of kooky Calibri / Comic Sans hybrid. Now, at first it seems odd that one of the world's more ubiquitous brands needs to run a big print campaign in public places - surely they have all the fluency they need? Well, not so much. Chrome, after all, is not the same as their core product, so there's some basic awareness work to do, and maybe a whole new batch of exposure effect to try and grab. But why the typeface? It's heavily foregrounded, and the ads are extremely textual. Plus, don't we all know that jovial, off-beat fonts look unprofessional, or something? There's a whole bunch of people who want (often rightly) to ban Comic Sans I wonder, though. Are Google trying to subtly disrupt cognitive fluency? There's an interesting paper (pdf) about - among other things - the effects of typography on they way people answer survey questions. Participants given the slightly harder to read question gave more abstract answers. The paper references other work suggesting that generally speaking, less-fluent question framing elicits more considered answers. The Chrome ad typeface is less fluent for print. Reactions may therefore be more considered, abstract, and disruptive. Is that, in fact, what Google need? They have brand ubiquity, but they want here to change accustomed behaviour, to get people to think about changing their browser. Is this actually a very elegant piece of persuasive information design? If you think about their "what is a browser?" vox pop research video, there's certainly a perceptual barrier they're going to have to tackle somehow.

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• permission denied: /etc/apt/sources.list

  - by Eli

  I'm trying to install java jre, i usually do it like this sudo echo 'deb http://www.duinsoft.nl/pkg debs all' >> /etc/apt/sources.list sudo apt-key adv --keyserver keys.gnupg.net --recv-keys 5CB26B26 sudo apt-get update sudo apt-get install update-sun-jre exit but when i do sudo echo 'deb http://www.duinsoft.nl/pkg debs all' >> /etc/apt/sources.list i see permission denied: /etc/apt/sources.list When i do ls -l /etc/apt/sources.list i see -rw-r--r-- 1 root root 3360 Aug 26 01:45 /etc/apt/sources.list When i do sudo mv /etc/apt/sources.list /etc/apt/sources.list.old sudo cat /etc/apt/sources.list.old | sudo tee /etc/apt/sources.list i see #deb cdrom:[Ubuntu 12.04 LTS _Precise Pangolin_ - Release amd64 (20120425)]/ dists/precise/main/binary-i386/ #deb cdrom:[Ubuntu 12.04 LTS _Precise Pangolin_ - Release amd64 (20120425)]/ dists/precise/restricted/binary-i386/ #deb cdrom:[Ubuntu 12.04 LTS _Precise Pangolin_ - Release amd64 (20120425)]/ precise main restricted # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://lb.archive.ubuntu.com/ubuntu/ precise main restricted deb-src http://lb.archive.ubuntu.com/ubuntu/ precise main restricted ## Major bug fix updates produced after the final release of the ## distribution. deb http://lb.archive.ubuntu.com/ubuntu/ precise-updates main restricted deb-src http://lb.archive.ubuntu.com/ubuntu/ precise-updates main restricted ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://lb.archive.ubuntu.com/ubuntu/ precise universe deb-src http://lb.archive.ubuntu.com/ubuntu/ precise universe deb http://lb.archive.ubuntu.com/ubuntu/ precise-updates universe deb-src http://lb.archive.ubuntu.com/ubuntu/ precise-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://lb.archive.ubuntu.com/ubuntu/ precise multiverse deb-src http://lb.archive.ubuntu.com/ubuntu/ precise multiverse deb http://lb.archive.ubuntu.com/ubuntu/ precise-updates multiverse deb-src http://lb.archive.ubuntu.com/ubuntu/ precise-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://lb.archive.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse deb-src http://lb.archive.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse deb http://security.ubuntu.com/ubuntu precise-security main restricted deb-src http://security.ubuntu.com/ubuntu precise-security main restricted deb http://security.ubuntu.com/ubuntu precise-security universe deb-src http://security.ubuntu.com/ubuntu precise-security universe deb http://security.ubuntu.com/ubuntu precise-security multiverse deb-src http://security.ubuntu.com/ubuntu precise-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. # deb http://archive.canonical.com/ubuntu precise partner # deb-src http://archive.canonical.com/ubuntu precise partner ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. deb http://extras.ubuntu.com/ubuntu precise main deb-src http://extras.ubuntu.com/ubuntu precise main and the issue is not solved, i still see that permission error, I'm on a 64 bit laptop

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• Review: ComponentOne Studio for Entity Framework

  - by Tim Murphy

  While I have always been a fan of libraries that improve coding efficiency and reduce code redundancy I have mostly been using ones that were in the public domain.  As part of the Geeks With Blogs Influencers program a got my hands on ComponentOne’s Studio for Entity Framework.  Below are my thought after working with the product for several weeks. My coding preference has always been maintainable code that is reusable across an enterprises protfolio.  Because of this my focus in reviewing this product is less on the RAD components and more on its benefits for layered applications using code first Entity Framework. Before we get into the pros and cons here is a summary of the main feature listed for SEF. Unified Data Context Virtual Data Access More Powerful Data Binding Pros The first thing that I found to my liking is the C1DataSource. It basically manages a cache for your Entity Model context.  Under RAD conditions this is setup automatically when you drop the object on a your design surface.  If you are like me and want to abstract you data management into a library it takes a little more work, but it is still acceptable and gains the same benefits. The second feature that I found beneficial is the definition of views with improved sorting and filtering.  Again the ease of use of these features is greater on the RAD side but no capabilities are missing when manipulating object in code. Linq has become my friend over the last couple of years and it was great to see that ComponentOne had ensured that it remained a first class citizen in their design.  When you look into this product yourself I would suggest taking a dive into LiveLinq which allow the joining of different data source types. As I went through discovering the features of this framework I appreciated the number of examples that they supplied for different uses.  Besides showing how to use SEF with WinForms, WPF and Silverlight they also showed how to accomplish tasks both RAD, code only and MVVM approaches. Cons The only area that I would really like to see improvement is in there level of detail in their documentation.  Specifically I would like to have seen some of the supporting code explained, such as what some supporting object did, in the examples instead of having to go to the programmer’s reference. I did find some times where currently existing projects had some trouble determining scope that the RAD controls were allowed, but I expect this is something that is in part end user related. Summary Overall I found the Studio for Entity Framework capable and well thought out.  If you are already using the Entity Framework this product will fit into your environment with little effort in return for greater flexibility and greater robustness in your solutions. Whether the $895 list price for a standard version works for you will depend on your return on investment. Smaller companies with only a small number of projects may not be able to stomach it, you get a full featured product that is supported by a well established company.  The more projects and the more code you have the greater your return on investment will be. Personally I intend to apply this product to some production systems and will probably have some tips and tricks in the future. del.icio.us Tags: ComponentOne,Studio for Entity Framework,Geeks With Blogs,Influencers,Product Reviews

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• A debugging experience with "highly compatible" ASP.NET 4.5

  - by Jeff

  I have to admit that I will pretty much upgrade software for no reason other than being on the latest version. I won't do it if it's super expensive (Adobe gets money from me about once every three or four years at best), but particularly with frameworks and stuff generally available as part of my MSDN subscription, I'll be bleeding edge. CoasterBuzz was running on the MVC 4 framework pretty much as soon as they did a "go live" license for it. I didn't really jump in head-first with Windows 8 and Visual Studio 2012, in part because I just wasn't interested in doing the reinstalls for each new version. Turns out there weren't that many revisions anyway. But when the final versions were released a week and a half ago, I jumped in. I saw on one of the Microsoft sites that .Net 4.5 was a "highly compatible in-place update" to the framework. Good enough for me. I was obviously running it by default in Windows 8, and installed it on my production server. I suppose it's "highly compatible," except when it isn't. Three of my sites are running with various flavors of the MVC version of POP Forums. All of them stopped working under ASP.NET 4.5. It was not immediately obvious what the problem might be beyond an exception indicating that there were no repository classes registered with Ninject, which I use for dependency injection in the forums. This was made all the more weird by the fact that it ran fine locally in the dev Web host. My first instinct was to spin up a Windows Server VM on my local box and put the remote debugger on it. (Side note: running multiple VM's on a Retina MacBook Pro with 16 gigs of RAM is pretty much the most awesome thing ever. I can't believe this computer is for real, and not a 50-pound tower under my desk.) What might have been going on in IIS that doesn't happen in Visual Studio? In the debugging process, I realized that I might be looking in the wrong place. POP Forums creates a Ninject container using a method called from a PreApplicationStartMethod attribute, and at that time registers a module (what Ninject uses to map interfaces to implementations) that maps all of the core dependencies. It also creates an instance of an HttpModule that originally hosted the "services" (search indexing, mailer, etc.), but now just records errors. That's all well and good, but the actual repository mapping, where data is actually read or persisted, happens in Application_Start() in global.asax. The idea there is that you can swap out the SqlSingleWebServer repos for something tuned for multiple servers, Oracle or something else. Of course, if I used something like StructureMap, which does convention-based mapping for dependency injection (a class implementing ISettingsRepository called SettingsRepository is automagically mapped), I wouldn't have to worry about it. In any case, the HttpModule, being instantiated before Application_Start() gets to run, would throw because there was no repo mapped where it could get settings from the database. This makes total sense. The fix is sort of a hack, where I don't setup the innards of the HttpModule until a call to its BeginRequest is made. I say it's a hack, because its primary function, logging exceptions, won't work until the app has warmed up. Still, this brings up an interesting question about the race condition, and what changed in 4.5 when it's running in IIS. In ASP.NET 4, it would appear that the code called via the PreApplicationStartMethod was either failing silently, and running again later, or it was getting to that code after Application_Start was called. In any case, weird thing. The real pain point I'm experiencing now is a bug in MVC 4 that is extremely serious because it renders the mobile/alternate view functionality very much broken.

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• Release Management as Orchestra

  - by ericajanine

  I read an excellent, concise article (http://www.buildmeister.com/articles/software_release_management_best_practices) on the basics of release management practices. In the article, it states "Release Management is often likened to the conductor of an orchestra, with the individual changes to be implemented the various instruments within it." I played in music ensembles for years, so this is especially close to my heart as example. I learned most of my discipline from hours and hours of practice at the hand of a very skilled conductor and leader. I also learned that the true magic in symphonic performance is one where everyone involved is focused on one sound, one goal. In turn, that solid focus creates a sound and experience bigger than just mechanics alone accomplish. In symphony, a conductor's true purpose is to make you, a performer, better so the overall sound and end product is better. The big picture (the performance of the composition) is the end-game, and all musicians in the orchestra know without question their part makes up an important but incomplete piece of that performance. A good conductor works with each section (e.g. group) to ensure their individual pieces are solid. Let's restate: The conductor leads and is responsible for ensuring those pieces are solid. While the performers themselves are doing the work, the conductor is the final authority on when the pieces are ready or not. If not, the conductor initiates the efforts to get them ready or makes the decision to scrap their parts altogether for the sake of an overall performance. Let it sink in, because it's clear--It is not the performer's call if they play their part as agreed, it's the conductor's final call to allow it. In comparison, if a software release manager is a conductor, the only way for that manager to be effective is to drive the overarching process and execution of individual pieces of a software development lifecycle. It does not mean the release manager performs each and every piece, it means the release manager has oversight and influence because the end-game is a successful software enhancin a useable environment. It means the release manager, not the developer or development manager, has the final call if something goes into a software release. Of course, this is not a process of autocracy or dictation of absolute rule, it's cooperative effort. But the release manager must have the final authority to make a decision if something is ready to be added to the bigger piece, the overall symphony of software changes being considered for package and release. It also goes without saying a release manager, like a conductor, must have full autonomy and isolation from other software groups. A conductor is the one on the podium waving a little stick at the each section and cueing them for their parts, not yelling from the back of the room while also playing a tuba and taking direction from the horn section. I have personally seen where release managers are relegated to being considered little more than coordinators, red-tapers to "satisfy" the demands of an audit group without being bothered to actually respect all that a release manager gives a group willing to employ them fully. In this dysfunctional scenario, development managers, project managers, business users, and other stakeholders have been given nearly full clearance to demand and push their agendas forward, causing a tail-wagging-the-dog scenario where an inherent conflict will ensue. Depending on the strength, determination for peace, and willingness to overlook a built-in expectation that is wrong, the release manager here must face the crafted conflict head-on and diffuse it as quickly as possible. Then, the release manager must clearly make a case why a change cannot be released without negative impact to all parties involved. If a political agenda is solely driving a software release, there IS no symphony, there is no "software lifecycle". It's just out-of-tune noise. More importantly, there is no real conductor. Sometimes, just wanting to make a beautiful sound is not enough. If you are a release manager, are you freed up enough to move, to conduct the sections of software creation to ensure a solid release performance is possible? If not, it's time to take stock in what your role actually is and see if that is what you truly want to achieve in your position. If you are, then you can successfully build your career and that of the people in your groups to create truly beautiful software (music) together.

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• SQL SERVER – #TechEdIn – Presenting Tomorrow on SQL Server Misconception and Resolution with Vinod Kumar at TechEd India 2012

  - by pinaldave

  I am excited AND nervous at the same time. I am going to present a very interesting topic tomorrow at an SQL Server track in India. This will be my fourth time presenting at TechEd India. So far, I have received so much feedback about this one session. It seems like every single person out there has their own wishes and requests. I am sure that it is going to very challenging experience to satisfy everyone who attends the event through my presentation. Surprise Element Here is the good news: I am going to co-present this session with Vinod Kumar, my long time friend and co-worker. We have known each other for almost four years now, but this is the very first time that we are going to present together on the big stage of TechEd.  When there are more than two presenters, the usual trick is to practice the session multiple times and know exactly what each other is going to present and talk about. However, there’s a catch – we decided to make it different this time and have shared nothing to each other regarding what exactly we are going to present. This makes everything extremely interesting as each of us will be as clueless as the audience when other person is going to talk. Action Item Here are a few of the action items for all of those who are going to attend this session. Vinod and I will be present at the venue 15 minutes before the session. Do come in early and talk with us. We would be glad to talk with you and see if either of us can accommodate your suggestion in our session. If we do, we will give a surprise gift for you. As discussed, this session is going to be a unique two-presenter session. You will have chance to take a side with one speaker and stump the other speaker. Come early to decide which speaker you want to cheer during the session. Quiz and Goodies By now, you must have figured out that this session is going to be an extremely interactive session. We need your support through your active participation. We will have some really brain-twisting quiz line up just for you. You will have to take part and win surprises from us! Trust me. If you get it right, we will give you something which can help you learn more! We will have a quiz on Twitter as well. We will ask a question in person and you will be able to participate on Twitter. 10 – Demos As I said, both of us do not know what each other is going to present, but there are few things which we know very well. We have 10 demos and 6 slides. I think this is going to be an exciting demo marathon. Trust me, you will love it and the taste of this session will be in your mouth till the next TechEd. Session Details Title: SQL Server Misconceptions and Resolution – A Practical Perspective (Add to Calendar) Abstract: “The earth is flat”! – An ancient common misconception, which has been proven incorrect as we progressed in modern times. In this session, we will see various database misconceptions prevailing and their resolutions with the aid of the demos. In this unique session, the audience will be a part of the conversation and resolution. Date and Time: March 21, 2012, 15:15 to 16:15 Location: Hotel Lalit Ashok - Kumara Krupa High Grounds, Bengaluru – 560001, Karnataka, India. Add to Calendar Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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• Friday Fun: Spell Blazer

  - by Asian Angel

  Are you ready for some fun and adventure after a long week back at work? This week’s game combines jewel-matching style game play with an RPG story for an awesome mix of fun and fiction. Your goal is to help a young wizard reach the magic academy in Raven as the forces of darkness are building. Spell Blazer The object of the game is to help young Kaven reach the Lightcaster Academy in Raven alive, but he will encounter many dangers along the way. Are you ready to begin the quest? As soon as you click Start Game the intro will automatically begin. If this is your first time playing the game the intro provides a nice background story for the game and what is happening in the game environment. Once you are past the intro, you will see a map of the region with your starting point in the Farmlands, various towns and the roads connecting them, along with your final destination of Raven. Notice that some of the roads are different colors…those colors indicate the “danger levels” for each part of your journey (green = good, yellow = some danger, etc.). To begin your journey click on the Town of Goose with your mouse. You will encounter your first monster part of the way towards Goose. This first round takes you through the game play process step-by-step. Once you have clicked Okay you will see the details about the monster you have just encountered. It is very important that you do not click on Fight! or Flee! until viewing and noting the types of spells that the monster is resistant to or has a weakness against. Choose your spells wisely based on the information provided about the monster. Keep in mind that the healing spell can be very useful depending on the monster you meet and your current health status. Note: Spells shown in order here are Healing, Fireball, Icebolt, & Lightning. Ready to fight! The first battle will also explain how to fight…click Okay to get started. Once the main window is in full view there are details that you need to look at. Beneath each of the combatants you will see the three attacks that each brings to the battle and at the bottom you will see their respective health points. We got lucky and had an Icebolt attack that we could utilize on the first play! Note: You can exchange two squares without making a match in order to try and line up an attack. While it happened too quickly to capture in our screenshot, there will be cool lightning bolt effects shoot out from matched up squares to the opposite combatant. You will also see the amount of damage inflicted from a particular attack on top of the avatars. Victory! Once you have won a round of combat a window will appear showing the amount of gold coins left behind by the monster. When you reach a town you will have the opportunity to stop over and rest or directly continue on with your journey. On to Halgard after a good rest! Play Spell Blazer Latest Features How-To Geek ETC How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC The Deep – Awesome Use of Metal Objects as Deep Sea Creatures [Video] Convert or View Documents Online Easily with Zoho, No Account Required Build a Floor Scrubbing Robot out of Computer Fans and a Frisbee Serene Blue Windows Wallpaper for Your Desktop 2011 International Space Station Calendar Available for Download (Free) Ultimate Elimination – Lego Black Ops [Video]

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• Unable to apt-get upgrade in ubuntu 11.10

  - by blackhole

  These are the errors shows by different client Update Manager: Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/aptdaemon/worker.py", line 968, in simulate trans.unauthenticated = self._simulate_helper(trans) File "/usr/lib/python2.7/dist-packages/aptdaemon/worker.py", line 1092, in _simulate_helper return depends, self._cache.required_download, \ File "/usr/lib/python2.7/dist-packages/apt/cache.py", line 235, in required_download pm.get_archives(fetcher, self._list, self._records) SystemError: E:Method has died unexpectedly!, E:Sub-process returned an error code (100), E:Method /usr/lib/apt/methods/ did not start correctly Synaptic package Manager E: Method has died unexpectedly! E: Sub-process returned an error code (100) E: Method /usr/lib/apt/methods/ did not start correctly E: Unable to lock the download directory Command: sudo apt-get upgrade Reading package lists... Done Building dependency tree Reading state information... Done The following packages will be upgraded: libfreetype6 libfreetype6-dev 2 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. Failed to exec method /usr/lib/apt/methods/ E: Method has died unexpectedly! E: Sub-process returned an error code (100) E: Method /usr/lib/apt/methods/ did not start correctly Can anyone one tell me how to resolve these issues ? I have no volatile packages or anything so i am even posting the preview of my sources.list file. # deb cdrom:[Ubuntu 10.10 _Maverick Meerkat_ - Release i386 (20101007)]/ maverick main restricted # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://in.archive.ubuntu.com/ubuntu/ oneiric main restricted ## Major bug fix updates produced after the final release of the ## distribution. deb http://in.archive.ubuntu.com/ubuntu/ oneiric-updates main restricted ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://in.archive.ubuntu.com/ubuntu/ oneiric universe deb http://in.archive.ubuntu.com/ubuntu/ oneiric-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://in.archive.ubuntu.com/ubuntu/ oneiric multiverse deb http://in.archive.ubuntu.com/ubuntu/ oneiric-updates multiverse ## Uncomment the following two lines to add software from the 'backports' ## repository. ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. # deb http://in.archive.ubuntu.com/ubuntu/ maverick-backports main restricted universe multiverse # deb-src http://in.archive.ubuntu.com/ubuntu/ maverick-backports main restricted universe multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. deb http://archive.canonical.com/ubuntu oneiric partner deb-src http://archive.canonical.com/ubuntu oneiric partner ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. deb http://extras.ubuntu.com/ubuntu oneiric main deb-src http://extras.ubuntu.com/ubuntu oneiric main deb http://in.archive.ubuntu.com/ubuntu/ oneiric-security main restricted deb http://in.archive.ubuntu.com/ubuntu/ oneiric-security universe deb http://in.archive.ubuntu.com/ubuntu/ oneiric-security multiverse # deb http://archive.canonical.com/ lucid partner Here is the preview of my sources.list file

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• Anatomy of a serialization killer

  - by Brian Donahue

  As I had mentioned last month, I have been working on a project to create an easy-to-use managed debugger. It's still an internal tool that we use at Red Gate as part of product support to analyze application errors on customer's computers, and as such, should be easy to use and not require installation. Since the project has got rather large and important, I had decided to use SmartAssembly to protect all of my hard work. This was trivial for the most part, but the loading and saving of results was broken by SA after using the obfuscation, rendering the loading and saving of XML results basically useless, although the merging and error reporting was an absolute godsend and definitely worth the price of admission. (Well, I get my Red Gate licenses for free, but you know what I mean!)My initial reaction was to simply exclude the serializable results class and all of its' members from obfuscation, and that was just dandy, but a few weeks on I decided to look into exactly why serialization had broken and change the code to work with SA so I could write any new code to be compatible with SmartAssembly and save me some additional testing and changes to the SA project.In simple terms, SA does all that it can to prevent serialization problems, for instance, it will not obfuscate public members of a DLL and it will exclude any types with the Serializable attribute from obfuscation. This prevents public members and properties from being made private and having the name changed. If the serialization is done inside the executable, however, public members have the access changed to private and are renamed. That was my first problem, because my types were in the executable assembly and implemented ISerializable, but did not have the Serializable attribute set on them!public class RedFlagResults : ISerializable        {        }The second problem caused by the pruning feature. Although RedFlagResults had public members, they were not truly properties, and used the GetObjectData() method of ISerializable to serialize the members. For that reason, SA could not exclude these members from pruning and further broke the serialization. public class RedFlagResults : ISerializable        {                public List<RedFlag.Exception> Exceptions;                 #region ISerializable Members                 public void GetObjectData(SerializationInfo info, StreamingContext context)                {                                info.AddValue("Exceptions", Exceptions);                }                 #endregionSo to fix this, it was necessary to make Exceptions a proper property by implementing get and set on it. Also, I added the Serializable attribute so that I don't have to exclude the class from obfuscation in the SA project any more. The DoNotPrune attribute means I do not need to exclude the class from pruning.[Serializable, SmartAssembly.Attributes.DoNotPrune]        public class RedFlagResults        {                public List<RedFlag.Exception> Exceptions {get;set;}        }Similarly, the Exception class gets the Serializable and DoNotPrune attributes applied so all of its' properties are excluded from obfuscation.Now my project has some protection from prying eyes by scrambling up the code so it's harder to reverse-engineer, without breaking anything. SmartAssembly has also provided the benefit of merging so that the end-user doesn't need to extract all of the DLL files needed by RedFlag into a directory, and can be run directly from the .zip archive. When an error occurs (hey, I'm only human!), an exception report can be sent to me so I can see what went wrong without having to, er, debug the debugger.

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• TiVo Follow-up&hellip;Training Opportunities

  - by MightyZot

  A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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