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  • Are Chromebooks the New Netbooks, and What Does That Mean?

    - by Chris Hoffman
    Netbooks — small, cheap, slow laptops — were once very popular. They fell out of favor — people bought them because they seemed cheap and portable, but the actual experience was lackluster. Most netbooks now sit unused. Windows netbooks have vanished from stores today, but there’s a new super-cheap laptop — the Chromebook. Chromebook sales numbers are impressive, but their usage statistics tell a different story. Are Chromebooks just the new netbook? The Problem With Netbooks Netbooks seemed appealing, especially in an age before tablets and lightweight ultrabooks. You could buy a netbook for $200 or so and have a portable device that let you get on the Internet. The name “netbook” spelled that out — it was a portable device for getting on the ‘net. They weren’t really that great. The original netbook was a lightweight Asus Eee PC that ran Linux alone and had a small amount of fast flash storage. Netbooks eventually ran heavier Windows XP operating systems — Windows Vista was out, but it was just too bloated to run on netbooks. Manufacturers added slow magnetic hard drives, bloatware, and even DVD drives! They couldn’t run most Windows software very well. The build quality was poor and their keyboards were tiny and cramped. People liked the idea of a lightweight device that let them get on the Internet and loved the cheap price, but the actual experience wasn’t great. Chromebook Sales Chromebook sales numbers seem surprisingly high. NPD reported that Chromebooks were 21% of all notebooks sold in the US in 2013. If you combine laptop and tablet sales into a single statistic, Chromebooks were 9.6% of all those devices sold. That’s 2/3 as many Chromebooks sold as iPads in the US! Of Amazon’s best-selling laptop computers, two of the top three are Chromebooks. These definitely look like successful products. Unlike netbooks, Chromebooks are taking off in a big way in the education market. Many schools are buying Chromebooks for their students instead of more expensive Windows laptops. They’re easier to manage and lock down than Windows laptops, but — more importantly for cash-strapped schools — they’re very cheap. Netbooks never had this sort of momentum in schools. Chromebook Usage Statistics Here’s where the rosy picture of Chromebooks starts to become more realistic. StatCounter’s browser usage statistics show how widely used different operating systems are. For example, Windows 7 has the highest share with 35.71% of web activity in April, 2014. The chart doesn’t even show Chrome OS at all, although there is an “Other” number near the bottom. Click the Download Data link to download a CSV file and we can view more detailed information. Chrome OS only accounted for 0.38% of web usage in April, 2014. Desktop Linux, which people often shrug at, accounted for 1.52% in the same month. To its credit, Chrome OS usage has increased. Chromebooks were widely mocked back in November, 2013 when the sales numbers came out. After all, they only accounted for 0.11% of web usage globally in November, 2013! But Chrome OS numbers have been improving: Nov, 2013: 0.11% Dec, 2013: 0.22% Jan, 2014: 0.31% Feb, 2014: 0.35% Mar, 2014: 0.36% Apr, 2014: 0.38% Chrome OS is climbing, but it’s definitely still in the “Other” category. It isn’t as high as we’d expect to see it with those types of sales numbers. Chromebooks vs. Netbooks Chromebooks are more limited devices than traditional PCs. You can do quite a few things, but you have to do it all using Chrome or Chrome apps. Most people won’t be enabling developer mode and installing a Linux desktop. You don’t have access to the powerful desktop software available for Windows and even Mac OS X. On the other hand, these Chromebooks are less compromised than netbooks in many ways. They come with a lightweight operating system designed for portable, mobile devices. They don’t come packed with any bloatware, like the bloatware you’ll find on competing Windows PCs and the original netbooks. They’re cheaper because the manufacturer doesn’t have to pay for a Windows license. There’s no need for antivirus software weighing the operating system down. They’re larger than the original netbooks, with many of them being 11.6-inches instead of the original 8-inch bodies many older netbooks came with. They have larger, more comfortable keyboards and fast solid-state storage. Really, Chromebooks are what netbooks wanted to be. People didn’t buy netbooks to use typical Windows software — they just wanted a lightweight PC. Of course, for many people, the real successor to netbooks is tablets. If all you want is a portable device to throw in a bag so you can get online, maybe a tablet is better. Where Does This Leave Chromebooks? So, are Chromebooks the new netbooks? It’s a bit early to answer that question. Chromebooks are definitely not out of the competition — their sales look good and their usage share is increasing. On the other hand, Chrome OS is still pretty far behind. They’re not catching fire like tablets did. Maybe netbooks were just before their time and Chromebooks were what they were always meant to be. Just as Microsoft’s Windows XP tablets failed, Windows XP netbooks also failed. Tablets took off with a more refined operating system on better hardware years later. “Netbooks” — or Chromebooks — are now taking off with a more purpose-built operating system on better hardware, too. It’s hard to count Chromebooks out because they provide a much better experience than netbooks ever did. If you’re one of the people who wants to use old Windows desktop apps on your portable laptop, you may think netbooks were better — but most people don’t want that. But maybe people either want a full desktop PC experience or a full mobile tablet experience. Is there a place for a laptop with a keyboard that can only view websites? We’ll have to wait and see. Image Credit: Kevin Jarret on Flickr, Clive Darra on Flickr, Sean Freese on Flickr

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  • Top ten things that don't make sense in The Walking Dead

    - by iamjames
    For those of you that don't know, The Walking Dead is a popular American TV show on AMC about a group of people trying to survive in a zombie-filled world.Here's the top ten eleven things that don't make sense on the show (and have never been explained) 1)  They never visit stores.  No Walmarts, Kmarts, Targets, shopping malls, pawn shops, gas stations, etc.  You'd think that would be the first place you'd visit for supplies, but they never have.  Not once.  There was a tiny corner store they visited in a small town, and while many products were already gone they did find several useful items.  2)  They never raid houses.  Why not?  One would imagine that they would want to search houses for useful items, but they don't.3)  They don't use 2 way radios.  Modern 2-way radios have a 36-mile range.  That's probably best possible range, but even if the range is only 10% of that, 3.6 miles, that's still more than enough for most situations, for the occasional "hey zombies attacking can you give me a hand?" or "there's zombies walking by stay inside until they leave" or "remember to pick up milk at the store love mom".  And yes they would need batteries or recharging, but they have been using gas-powered generators on the show and I'm sure a car charger would work.4)  They use gas-guzzling vehicles.  Every vehicle they have is from the 80s or 90s except for the new Kia SUV there for product placement.  Why?  They should all be driving new small SUVs or hybrids.  Visit a dealership and steal more fuel-efficient vehicles, because while the Walmart's might be empty from people raiding them for supplies, I'm sure most people weren't thinking "Gee, I should go car shopping" when the infection hit5)  They drive a motorcycle.  Seriously?  Let's find the least protective vehicle and drive that.  And while motorcycles get reasonable gas mileage, 5 people in a SUV gets better gas mileage per person than 5 people all driving motorcycles so it doesn't make economical sense either.6)  They drive loud vehicles.  The motorcycle used is commonly referred to as a chopper and is about as loud as a motorcycle can get.  The zombies are attracted to loud noise, so wouldn't it make more sense to drive vehicles that makes less sound?  Because as soon as you stop the bike and get off you're surrounded by zombies that heard you coming.  And it's not just the bike, the ~1980s Chevy SUV in the show is also very loud.7)  They never run out of food.  Seems like that would be a almost daily struggle, keeping enough food available for about a dozen people, yet I've never seen them visit a grocery store or local convenience store to stock up.8)  They don't carry swords, machetes, clubs, etc.  Let's face it, biting is not a very effective means of attack.  It's good for animals because they have fangs and little else, but humans have been finding better ways of killing each other since forever.  So why doesn't everyone on the show carry a sword or machete or at least a baseball bat?  Anything is better than wasting valuable bullets all the time.  Sure, dozen zombies approaching?  Shoot them.  One zombie approaching?  Save the bullet, cut off it's head.  9)  They do not wear protective clothing.  Human teeth are not exactly the sharpest teeth in the animal kingdom.  The leather shoes your dog ripped to shreds within minutes would probably take you days to bite through.  So why do they walk around half-naked?  Yes I know it's hot in Atlanta, but you'd think they'd at least have some tough leather coats or something for protection.  Maybe put a few small vent holes in the fabric if it's really hot.  Or better:  make your own chainmail.  Chainmail was used for thousands of years for protection from swords and is still used by scuba divers for protection from sharks.  If swords and sharks can't puncture it, human teeth don't stand a chance.  10)  They don't build barricades or dig trenches around properties.  In Season 2 they stayed at a farm in the middle of no where.  While being far away from people is a great way to stay far away from zombies, it would still make sense to build some sort of defenses.  Hordes of zombies would knock down almost any fence, but what about a trench or moat?  Maybe something not too wide so it can be jumped over easily but a zombie would fall into because I haven't seen too many jumping zombies on the show.  11)  They don't live in a mall or tall office building.  A mall would be perfect.  They have large security gates designed to keep even hundreds of people from breaking in and offer lots of supplies and food.  They're usually hundreds of thousands of square feet and fully enclosed, one could probably live their entire life happily in a mall.  Tall office building with on-site cafeteria would be another good choice.  They also usually offer good security and office furniture could be pushed out of the windows to crush approaching zombies, and the cafeteria is usually stocked to provide food for hundreds or thousands of office workers so food wouldn't be a problem for a long time. So there you have it, eleven things that don't make sense in The Walking Dead.  Have any of your own you'd like to add or were one of these things covered in the show?  Let me know in the comments.

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  • Dissing Architects, or "What's wrong with the coffee?"

    - by Bob Rhubart
    In my conversations with people in architect roles, tales of animosity, disrespect, and outright hostility aren't uncommon. And it's clear that in more than a few organizations architects regularly face a tough uphill climb. For architects with the requisite combination of technical, organizational, and people skills, that rough treatment is grossly undeserved. But tales of unqualified people in positions up and down the IT food chain are also easy to come by. So what's the other side of the architect story? Are some architects tarnishing the role and making life miserable for their more qualified colleagues? The various quotes included below were culled from a variety of sources. The criticism is harsh, and the people behind these quotes clearly have issues with architects. Still, whether based on mere opinion or actual experience, the comments shed some light on behaviors that should raise red flags for anyone pursuing a career as an architect. If you're an architect, and you've ever noticed that your coffee tastes like window cleaner, or your car is repeatedly keyed, or no one ever holds the elevator for you, maybe you need to do a little soul searching... Those Who Can, Code; Those Who Can't, Architect | Joe Winchester [May 18, 2007] "At the moment there seems to be an extremely unhealthy obsession in software with the concept of architecture. A colleague of mine, a recent graduate, told me he wished to become a software architect. He was drawn to the glamour of being able to come up with grandiose ideas - sweeping generalized designs, creating presentations to audiences of acronym addicts, writing esoteric academic papers, speaking at conferences attended by headless engineers on company expense accounts hungrily seeking out this year's grail, and creating e-mails with huge cc lists from people whose signature footer is more interesting than the content. I tried to re-orient him into actually doing some coding, to join a team that has a good product and keen users both of whom are pushing requirements forward, to no avail. Somehow the lure of being an architecture astronaut was too strong and I lost him to the dark side." Don't Let Architecture Astronauts Scare You | Joel Spolsky [April 21, 2001] "It's very hard to get them to write code or design programs, because they won't stop thinking about Architecture. They're astronauts because they are above the oxygen level, I don't know how they're breathing. They tend to work for really big companies that can afford to have lots of unproductive people with really advanced degrees that don't contribute to the bottom line. Remember that the architecture people are solving problems that they think they can solve, not problems which are useful to solve." Non Coding Architects Suck | Richard Henderson [May 24, 2010] "If a guy with a badge saying 'system architect' looks blank on low-level issues then he is not an architect, he is a business-analyst who went on a course. He will probably wax lyrical on all things high-level and 'important.' He will produce lovely object hierarchies without a clue to implementation. He will have a moustache and play golf." Architects Play Golf | Sunir Shah [August 15, 2012] "Often arrogant architects are difficult to get a hold of during the implementation phase because they no longer feel the need to stick around. Especially around midnight when most of the poor sob [sic] developers are still banging away. After all, they've already solved the problem--the rest is just an implementation exercise." Engineer vs Architect(Part of a discussion on the IT Architect Network Group on LinkedIn) "[An] architect spends his time producing white papers full of acronyms he does not understand but that impress his boss [while the] engineer keeps his head down and does the actual job." Architects Don't Code | [Author Unknown] "Faulty belief: System Architects don't need to code anymore. They know what they are talking about by virtue of the fact that they are System Architects."

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  • How can you get constructive criticism for your code?

    - by burnt1ce
    My team rarely does code review, mainly because we don't have enough time and people lack the energy and will to do so. But I would really like to know what people think about my code when they read it. This way, I have a better understanding how other people think and tailor my code accordingly so it's easier to read. So my question is, how can I get constructive criticism for my code? My intent is to understand how people think so I can write more readable code.

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  • PASS: Bylaw Changes

    - by Bill Graziano
    While you’re reading this, a post should be going up on the PASS blog on the plans to change our bylaws.  You should be able to find our old bylaws, our proposed bylaws and a red-lined version of the changes.  We plan to listen to feedback until March 31st.  At that point we’ll decide whether to vote on these changes or take other action. The executive summary is that we’re adding a restriction to prevent more than two people from the same company on the Board and eliminating the Board’s Officer Appointment Committee to have Officers directly elected by the Board.  This second change better matches how officer elections have been conducted in the past. The Gritty Details Our scope was to change bylaws to match how PASS actually works and tackle a limited set of issues.  Changing the bylaws is hard.  We’ve been working on these changes since the March board meeting last year.  At that meeting we met and talked through the issues we wanted to address.  In years past the Board has tried to come up with language and then we’ve discussed and negotiated to get to the result.  In March, we gave HQ guidance on what we wanted and asked them to come up with a starting point.  Hannes worked on building us an initial set of changes that we could work our way through.  Discussing changes like this over email is difficult wasn’t very productive.  We do a much better job on this at the in-person Board meetings.  Unfortunately there are only 2 or 3 of those a year. In August we met in Nashville and spent time discussing the changes.  That was also the day after we released the slate for the 2010 election. The discussion around that colored what we talked about in terms of these changes.  We talked very briefly at the Summit and again reviewed and revised the changes at the Board meeting in January.  This is the result of those changes and discussions. We made numerous small changes to clean up language and make wording more clear.  We also made two big changes. Director Employment Restrictions The first is that only two people from the same company can serve on the Board at the same time.  The actual language in section VI.3 reads: A maximum of two (2) Directors who are employed by, or who are joint owners or partners in, the same for-profit venture, company, organization, or other legal entity, may concurrently serve on the PASS Board of Directors at any time. The definition of “employed” is at the sole discretion of the Board. And what a mess this turns out to be in practice.  Our membership is a hodgepodge of interlocking relationships.  Let’s say three Board members get together and start a blog service for SQL Server bloggers.  It’s technically for-profit.  Let’s assume it makes $8 in the first year.  Does that trigger this clause?  (Technically yes.)  We had a horrible time trying to write language that covered everything.  All the sample bylaws that we found were just as vague as this. That led to the third clause in this section.  The first sentence reads: The Board of Directors reserves the right, strictly on a case-by-case basis, to overrule the requirements of Section VI.3 by majority decision for any single Director’s conflict of employment. We needed some way to handle the trivial issues and exercise some judgment.  It seems like a public vote is the best way.  This discloses the relationship and gets each Board member on record on the issue.   In practice I think this clause will rarely be used.  I think this entire section will only be invoked for actual employment issues and not for small side projects.  In either case we have the mechanisms in place to handle it in a public, transparent way. That’s the first and third clauses.  The second clause says that if your situation changes and you fall afoul of this restriction you need to notify the Board.  The clause further states that if this new job means a Board members violates the “two-per-company” rule the Board may request their resignation.  The Board can also  allow the person to continue serving with a majority vote.  I think this will also take some judgment.  Consider a person switching jobs that leads to three people from the same company.  I’m very likely to ask for someone to resign if all three are two weeks into a two year term.  I’m unlikely to ask anyone to resign if one is two weeks away from ending their term.  In either case, the decision will be a public vote that we can be held accountable for. One concern that was raised was whether this would affect someone choosing to accept a job.  I think that’s a choice for them to make.  PASS is clearly stating its intent that only two directors from any one organization should serve at any time.  Once these bylaws are approved, this policy should not come as a surprise to any potential or current Board members considering a job change.  This clause isn’t perfect.  The biggest hole is business relationships that aren’t defined above.  Let’s say that two employees from company “X” serve on the Board.  What happens if I accept a full-time consulting contract with that company?  Let’s assume I’m working directly for one of the two existing Board members.  That doesn’t violate section VI.3.  But I think it’s clearly the kind of relationship we’d like to prevent.  Unfortunately that was even harder to write than what we have now.  I fully expect that in the next revision of the bylaws we’ll address this.  It just didn’t make it into this one. Officer Elections The officer election process received a slightly different rewrite.  Our goal was to codify in the bylaws the actual process we used to elect the officers.  The officers are the President, Executive Vice-President (EVP) and Vice-President of Marketing.  The Immediate Past President (IPP) is also an officer but isn’t elected.  The IPP serves in that role for two years after completing their term as President.  We do that for continuity’s sake.  Some organizations have a President-elect that serves for one or two years.  The group that founded PASS chose to have an IPP. When I started on the Board, the Nominating Committee (NomCom) selected the slate for the at-large directors and the slate for the officers.  There was always one candidate for each officer position.  It wasn’t really an election so much as the NomCom decided who the next person would be for each officer position.  Behind the scenes the Board worked to select the best people for the role. In June 2009 that process was changed to bring it line with what actually happens.  An Officer Appointment Committee was created that was a subset of the Board.  That committee would take time to interview the candidates and present a slate to the Board for approval.  The majority vote of the Board would determine the officers for the next two years.  In practice the Board itself interviewed the candidates and conducted the elections.  That means it was time to change the bylaws again. Section VII.2 and VII.3 spell out the process used to select the officers.  We use the phrase “Officer Appointment” to separate it from the Director election but the end result is that the Board elects the officers.  Section VII.3 starts: Officers shall be appointed bi-annually by a majority of all the voting members of the Board of Directors. Everything else revolves around that sentence.  We use the word appoint but they truly are elected.  There are details in the bylaws for term limits, minimum requirements for President (1 prior term as an officer), tie breakers and filling vacancies. In practice we will have an election for President, then an election for EVP and then an election for VP Marketing.  That means that losing candidates will be able to fall down the ladder and run for the next open position.  Another point to note is that officers aren’t at-large directors.  That means if a current sitting officer loses all three elections they are off the Board.  Having Board member votes public will help with the transparency of this approach. This process has a number of positive and negatives.  The biggest concern I expect to hear is that our members don’t directly choose the officers.  I’m going to try and list all the positives and negatives of this approach. Many non-profits value continuity and are slower to change than a business.  On the plus side this promotes that.  On the negative side this promotes that.  If we change too slowly the members complain that we aren’t responsive.  If we change too quickly we make mistakes and fail at various things.  We’ve been criticized for both of those lately so I’m not entirely sure where to draw the line.  My rough assumption to this point is that we’re going too slow on governance and too quickly on becoming “more than a Summit.”  This approach creates competition in the officer elections.  If you are an at-large director there is no consequence to losing an election.  If you are an officer the only way to stay on the Board is to win an officer election or an at-large election.  If you are an officer and lose an election you can always run for the next office down.  This makes it very easy for multiple people to contest an election. There is value in a person moving through the officer positions up to the Presidency.  Having the Board select the officers promotes this.  The down side is that it takes a LOT of time to get to the Presidency.  We’ve had good people struggle with burnout.  We’ve had lots of discussion around this.  The process as we’ve described it here makes it possible for someone to move quickly through the ranks but doesn’t prevent people from working their way up through each role. We talked long and hard about having the officers elected by the members.  We had a self-imposed deadline to complete these changes prior to elections this summer. The other challenge was that our original goal was to make the bylaws reflect our actual process rather than create a new one.  I believe we accomplished this goal. We ran out of time to consider this option in the detail it needs.  Having member elections for officers needs a number of problems solved.  We would need a way for candidates to fall through the election.  This is what promotes competition.  Without this few people would risk an election and we’ll be back to one candidate per slot.  We need to do this without having multiple elections.  We may be able to copy what other organizations are doing but I was surprised at how little I could find on other organizations.  We also need a way for people that lose an officer election to win an at-large election.  Otherwise we’ll have very little competition for officers. This brings me to an area that I think we as a Board haven’t done a good job.  We haven’t built a strong process to tell you who is doing a good job and who isn’t.  This is a double-edged sword.  I don’t want to highlight Board members that are failing.  That’s not a good way to get people to volunteer and run for the Board.  But I also need a way let the members make an informed choice about who is doing a good job and would make a good officer.  Encouraging Board members to blog, publishing minutes and making votes public helps in that regard but isn’t the final answer.  I don’t know what the final answer is yet.  I do know that the Board members themselves are uniquely positioned to know which other Board members are doing good work.  They know who speaks up in meetings, who works to build consensus, who has good ideas and who works with the members.  What I Could Do Better I’ve learned a lot writing this about how we communicated with our members.  The next time we revise the bylaws I’d do a few things differently.  The biggest change would be to provide better documentation.  The March 2009 minutes provide a very detailed look into what changes we wanted to make to the bylaws.  Looking back, I’m a little surprised at how closely they matched our final changes and covered the various arguments.  If you just read those you’d get 90% of what we eventually changed.  Nearly everything else was just details around implementation.  I’d also consider publishing a scope document defining exactly what we were doing any why.  I think it really helped that we had a limited, defined goal in mind.  I don’t think we did a good job communicating that goal outside the meeting minutes though. That said, I wish I’d blogged more after the August and January meeting.  I think it would have helped more people to know that this change was coming and to be ready for it. Conclusion These changes address two big concerns that the Board had.  First, it prevents a single organization from dominating the Board.  Second, it codifies and clearly spells out how officers are elected.  This is the process that was previously followed but it was somewhat murky.  These changes bring clarity to this and clearly explain the process the Board will follow. We’re going to listen to feedback until March 31st.  At that time we’ll decide whether to approve these changes.  I’m also assuming that we’ll start another round of changes in the next year or two.  Are there other issues in the bylaws that we should tackle in the future?

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  • Would this be viewed poorly amongst the programming community?

    - by Eric P
    So one of my responsibilities at work is to build an internal tool that helps the workers enter in all their information. It's an enterprise application that is similar to a Windows forms database tool. So it's not much different than like developing a Word + Excel combo application, but the average person in this workgroup is a 20-40 year old woman or a random chatty male type. Plus I know all of these people are heavily involved with Facebook on a daily basis. How bad would it be if I styled my new interface to be similar to what Facebook does. People could get award points and stuff when they fill out different types of forms and basically compete against each other like it was a game. When people had completed one, it would be posted on their wall and everyone could comment/like stuff just like in Facebook. And it would be like they are doing peer reviewing for fun. The rewards would be outstanding I would imagine. These people are so into Facebook and Facebook games that productivity would rise due to them trying to compete and earn points and achievements. Would this be taking advantage of the people by 'tricking them into working harder by giving them a game' or would it be viewed as something that would improve happiness at work?

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  • List of usage information to collect in a web application

    - by Thomas Levine
    I'm writing a web application that will allow people to create accounts, edit stuff, send stuff to people, &c. I plan on recording things like when things were created and sent and stuff. Is there a list of usage information that one should collect in a web application? I'd like to see whether I'm missing something. Also, is there a list of usage information that I shouldn't collect (Like maybe information that people find private)?

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  • Stop YOUR emails from starting those company-wide Reply All email threads

    - by deadlydog
    You know you’ve seen it before; somebody sends out a company-wide email (or email to a large diverse audience), and a couple people or small group of people start replying-all back to the email with info/jokes that is only relative to that small group of people, yet EVERYBODY on the original email list has to suffer their inbox filling up with what is essentially spam since it doesn’t pertain to them or is something they don’t care about. A co-worker of mine made an ingenious off-hand comment to me one day of how to avoid this, and I’ve been using it ever since.  Simply place the email addresses of everybody that you are sending the email to in the BCC field (not the CC field), and in the TO field put your email address.  So everybody still gets the email, and they are easily able to reply back to you about it.  Note though, that the people you send the email to will not be able to see everyone else that you sent it to. Obviously you might not want to use this ALL the time; there are some times when you want a group discussion to occur over email.  But for those other times, such as when sending a NWR email about the car you are selling, asking everyone what a good local restaurant near by is, collecting personal info from people, or sharing a handy program or trick you learnt about (such as this one ), this trick can save everybody frustration and avoid wasting their time.  Trust me, your coworkers will thank you; mine did

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  • Retrieving data using stored procedures with LINQ to SQL in an ASP.Net application

    - by nikolaosk
    In this post I would like to present a step by step example on how to use stored procedures with LINQ to SQL. Many people will wonder why I am bothering talking about LINQ to SQL so much. First of all I give a lot of seminars where people want to learn LINQ to SQL.A lot of people like and use LINQ to SQL in their projects. There are a lot of people right now who use it extensively. In this post I will use two stored procedures that return data from the database. If you want to check out how to use...(read more)

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  • Would adding award points or game features to workplace software be viewed poorly amongst the programming community?

    - by Eric P
    So one of my responsibilities at work is to build an internal tool that helps the workers enter in all their information. It's an enterprise application that is similar to a Windows forms database tool. So it's not much different than like developing a Word + Excel combo application, but the average person in this workgroup is a 20-40 year old woman or a random chatty male type. Plus I know all of these people are heavily involved with Facebook on a daily basis. How bad would it be if I styled my new interface to be similar to what Facebook does. People could get award points and stuff when they fill out different types of forms and basically compete against each other like it was a game. When people had completed one, it would be posted on their wall and everyone could comment/like stuff just like in Facebook. And it would be like they are doing peer reviewing for fun. The rewards would be outstanding I would imagine. These people are so into Facebook and Facebook games that productivity would rise due to them trying to compete and earn points and achievements. Would this be taking advantage of the people by 'tricking them into working harder by giving them a game' or would it be viewed as something that would improve happiness at work?

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  • Development teams do not scale

    - by Matt Watson
    Recently I have been thinking about how development teams don't scale very well. The bigger a team and the product get, the more time the team spends fixing software bugs. This means they spend more time doing troubleshooting and debugging as the grow. The problem is that since developers don't typically have access to production servers, there is a bottleneck in the process when doing production troubleshooting.For a team that has 10 developers, I would guess than 0-2 of them have access to production servers. If that team grows to 20 people, it is probably the same 0-2 people that have production access still. This means that those 2 key people are a bottleneck and the team does not scale correctly as you add more resources. All those new developers want is to help track down and fix software bugs, but they don't have the visibility to do it. So they end up being less productive and frustrated because they really want to fix the problems. The people who do have production access end up spending too much of their time doing troubleshooting instead of working on new projects.The solution is to remove the bottlenecks and get those people working on more important tasks. Stackify can solve this problem by giving all the developers read only access to production servers. This allows them to access the information they need to do troubleshooting on their own.

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  • Fetching Latitude and Longitude Co-ordinates for Addresses using PowerShell

    - by Rob Farley
    Regular readers of my blog (at sqlblog.com – please let me know if you’re reading this elsewhere) may be aware that I’ve been doing more and more with spatial data recently. With the now-available SQL Server 2008 R2 Reporting Services including maps, it’s a topic that interests many people. Interestingly though, although many people have plenty of addresses in their various databases (whether they be CRM systems, HR systems or whatever), my experience shows that many people do not store the latitude...(read more)

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  • How did programmers resolve their problems before the internet?

    - by 9a3eedi
    When programming, anytime I get stuck, perhaps with a compiler error that doesn't make sense, or from a GUI function that didn't do what I expected, I automatically google my problem, find someone else that faced the same thing, and read what's going on and why I'm getting the problem. Before the internet, how did people handle these situations? People used to read books and manuals more, I know. But books don't explain everything, like the odd compiler problem that you get sometimes, or nothing showing up on your screen despite you clearly writing correct OpenGL code. How did people cope when facing challenges? Did they simply "bash their head" on the wall till they figured it out? Is there something people used to do regularly on the side that gave them the ability to get themselves unstuck more easily? Were libraries/compilers much simpler back then? I've been asking this question because I sometimes feel guilty depending on Google so much when I'm pretty sure programmers before my time were more independent when it comes to facing these matters.

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  • Kinect office demo ideas

    - by Tedd Hansen
    I'm thinking of placing a Kinect (connected to a PC) in the office and have something fun on it. Just a small thing people can interact with. Basically I get a depthmap (image) and a color image from the Kinect which I can analyze and do stuff with. My limited imagination came up with: Count people passing by. Measure average width of people passing by. Some ball with physics people can play with. Audible alert when someone is walking too fast. Anyone have any good ideas? :)

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  • Skanska Builds Global Workforce Insight with Cloud-Based HCM System

    - by HCM-Oracle
    By David Baum - Originally posted on Profit Peter Bjork grew up building things. He started his work life learning all sorts of trades at his father’s construction company in the northern part of Sweden. So in college, it was natural for him to pursue a bachelor’s degree in construction engineering—but he broke new ground when he added a master’s degree in finance to his curriculum vitae. Written on a traditional résumé, Bjork’s current title (vice president of information systems strategies) doesn’t reveal the diversity of his experience—that he’s adept with hammer and nails as well as rows and columns. But a big part of his current job is to work with his counterparts in human resources (HR) designing, building, and deploying the systems needed to get a complete view of the skills and potential of Skanska’s 22,000-strong white-collar workforce. And Bjork believes that complete view is essential to Skanska’s success. “Our business is really all about people,” says Bjork, who has worked with Skanska for 16 years. “You can have equipment and financial resources, but to truly succeed in a business like ours you need to have the right people in the right places. That’s what this system is helping us accomplish.” In a global HR environment that suffers from a paradox of high unemployment and a scarcity of skilled labor, managers need to have a complete understanding of workforce capabilities to develop management skills, recruit for open positions, ensure that staff is getting the training they need, and reduce attrition. Skanska’s human capital management (HCM) systems, based on Oracle Talent Management Cloud, play a critical role delivering that understanding. “Skanska’s philosophy of having great people, encouraging their development, and giving them the chance to move across business units has nurtured a culture of collaboration, but managing a diverse workforce spread across the globe is a monumental challenge,” says Annika Lindholm, global human resources system owner in the HR department at Skanska’s headquarters just outside of Stockholm, Sweden. “We depend heavily on Oracle’s cloud technology to support our HCM function.” Construction, Workers For Skanska’s more than 60,000 employees and contractors, managing huge construction projects is an everyday job. Beyond erecting signature buildings, management’s goal is to build a corporate culture where valuable talent can be sought out and developed, bringing in the right mix of people to support and grow the business. “Of all the companies in our space, Skanska is probably one of the strongest ones, with a laser focus on people and people development,” notes Tom Crane, chief HR and communications officer for Skanska in the United States. “Our business looks like equipment and material, but all we really have at the end of the day are people and their intellectual capital. Without them, second only to clients, of course, you really can’t achieve great things in the high-profile environment in which we work.” During the 1990s, Skanska entered an expansive growth phase. A string of successful acquisitions paved the way for the company’s transformation into a global enterprise. “Today the company’s focus is on profitable growth,” continues Crane. “But you can’t really achieve growth unless you are doing a very good job of developing your people and having the right people in the right places and driving a culture of growth.” In the United States alone, Skanska has more than 8,000 employees in four distinct business units: Skanska USA Building, also known as the Construction Manager, builds everything at ground level and above—hospitals, educational facilities, stadiums, airport terminals, and other massive projects. Skanska USA Civil does everything at ground level and below, such as light rail, water treatment facilities, power plants or power industry facilities, highways, and bridges. Skanska Infrastructure Development develops public-private partnerships—projects in which Skanska adds equity and also arranges for outside financing. Skanska Commercial Development acts like a commercial real estate developer, acquiring land and building offices on spec or build-to-suit for its clients. Skanska's international portfolio includes construction of the new Meadowlands Stadium. Getting the various units to operate collaboratatively helps Skanska deliver high value to clients and shareholders. “When we have this collaboration among units, it allows us to enrich each of the business units and, at the same time, develop our future leaders to be more facile in operating across business units—more accepting of a ‘one Skanska’ approach,” explains Crane. Workforce Worldwide But HR needs processes and tools to support managers who face such business dynamics. Oracle Talent Management Cloud is helping Skanska implement world-class recruiting strategies and generate the insights needed to drive quality hiring practices, internal mobility, and a proactive approach to building talent pipelines. With their new cloud system in place, Skanska HR leaders can manage everything from recruiting, compensation, and goal and performance management to employee learning and talent review—all as part of a single, cohesive software-as-a-service (SaaS) environment. Skanska has successfully implemented two modules from Oracle Talent Management Cloud—the recruiting and performance management modules—and is in the process of implementing the learn module. Internally, they call the systems Skanska Recruit, Skanska Talent, and Skanska Learn. The timing is apropos. With high rates of unemployment in recent years, there have been many job candidates on the market. However, talent scarcity continues to frustrate recruiters. Oracle Taleo Recruiting Cloud Service, one of the applications in the Oracle Talent Management cloud portfolio, enables Skanska managers to create more-intelligent recruiting strategies, pulling high-performer profile statistics to create new candidate profiles and using multitiered screening and assessments to ensure that only the best-suited candidate applications make it to the recruiter’s desk. Tools such as applicant tracking, interview management, and requisition management help recruiters and hiring managers streamline the hiring process. Oracle’s cloud-based software system automates and streamlines many other HR processes for Skanska’s multinational organization and delivers insight into the success of recruiting and talent-management efforts. “The Oracle system is definitely helping us to construct global HR processes,” adds Bjork. “It is really important that we have a business model that is decentralized, so we can effectively serve our local markets, and interact with our global ERP [enterprise resource planning] systems as well. We would not be able to do this without a really good, well-integrated HCM system that could support these efforts.” A key piece of this effort is something Skanska has developed internally called the Skanska Leadership Profile. Core competencies, on which all employees are measured, are used in performance reviews to determine weak areas but also to discover talent, such as those who will be promoted or need succession plans. This global profiling system brings consistency to the way HR professionals evaluate and review talent across the company, with a consistent set of ratings and a consistent definition of competencies. All salaried employees in Skanska are tied to a talent management process that gives opportunity for midyear and year-end reviews. Using the performance management module, managers can align individual goals with corporate goals; provide clear visibility into how each employee contributes to the success of the organization; and drive a strategic, end-to-end talent management strategy with a single, integrated system for all talent-related activities. This is critical to a company that is highly focused on ensuring that every employee has a development plan linked to his or her succession potential. “Our approach all along has been to deploy software applications that are seamless to end users,” says Crane. “The beauty of a cloud-based system is that much of the functionality takes place behind the scenes so we can focus on making sure users can access the data when they need it. This model greatly improves their efficiency.” The employee profile not only sets a competency baseline for new employees but is also integrated with Skanska’s other back-office Oracle systems to ensure consistency in the way information is used to support other business functions. “Since we have about a dozen different HR systems that are providing us with information, we built a master database that collects all the information,” explains Lindholm. “That data is sent not only to Oracle Talent Management Cloud, but also to other systems that are dependent on this information.” Collaboration to Scale Skanska is poised to launch a new Oracle module to link employee learning plans to the review process and recruitment assessments. According to Crane, connecting these processes allows Skanska managers to see employees’ progress and produce an updated learning program. For example, as employees take classes, supervisors can consult the Oracle Talent Management Cloud portal to monitor progress and align it to each individual’s training and development plan. “That’s a pretty compelling solution for an organization that wants to manage its talent on a real-time basis and see how the training is working,” Crane says. Rolling out Oracle Talent Management Cloud was a joint effort among HR, IT, and a global group that oversaw the worldwide implementation. Skanska deployed the solution quickly across all markets at once. In the United States, for example, more than 35 offices quickly got up to speed on the new system via webinars for employees and face-to-face training for the HR group. “With any migration, there are moments when you hold your breath, but in this case, we had very few problems getting the system up and running,” says Crane. Lindholm adds, “There has been very little resistance to the system as users recognize its potential. Customizations are easy, and a lasting partnership has developed between Skanska and Oracle when help is needed. They listen to us.” Bjork elaborates on the implementation process from an IT perspective. “Deploying a SaaS system removes a lot of the complexity,” he says. “You can downsize the IT part and focus on the business part, which increases the probability of a successful implementation. If you want to scale the system, you make a quick phone call. That’s all it took recently when we added 4,000 users. We didn’t have to think about resizing the servers or hiring more IT people. Oracle does that for us, and they have provided very good support.” As a result, Skanska has been able to implement a single, cost-effective talent management solution across the organization to support its strategy to recruit and develop a world-class staff. Stakeholders are confident that they are providing the most efficient recruitment system possible for competent personnel at all levels within the company—from skilled workers at construction sites to top management at headquarters. And Skanska can retain skilled employees and ensure that they receive the development opportunities they need to grow and advance.

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  • Conducting Effective Web Meetings

    - by BuckWoody
    There are several forms of corporate communication. From immediate, rich communications like phones and IM messaging to historical transactions like e-mail, there are a lot of ways to get information to one or more people. From time to time, it's even useful to have a meeting. (This is where a witty picture of a guy sleeping in a meeting goes. I won't bother actually putting one here; you're already envisioning it in your mind) Most meetings are pointless, and a complete waste of time. This is the fault, completely and solely, of the organizer. It's because he or she hasn't thought things through enough to think about alternate forms of information passing. Here's the criteria for a good meeting - whether in-person or over the web: 100% of the content of a meeting should require the participation of 100% of the attendees for 100% of the time It doesn't get any simpler than that. If it doesn't meet that criteria, then don't invite that person to that meeting. If you're just conveying information and no one has the need for immediate interaction with that information (like telling you something that modifies the message), then send an e-mail. If you're a manager, and you need to get status from lots of people, pick up the phone.If you need a quick answer, use IM. I once had a high-level manager that called frequent meetings. His real need was status updates on various processes, so 50 of us would sit in a room while he asked each one of us questions. He believed this larger meeting helped us "cross pollinate ideas". In fact, it was a complete waste of time for most everyone, except in the one or two moments that they interacted with him. So I wrote some code for a Palm Pilot (which was a kind of SmartPhone but with no phone and no real graphics, but this was in the days when we had just discovered fire and the wheel, although the order of those things is still in debate) that took an average of the salaries of the people in the room (I guessed at it) and ran a timer which multiplied the number of people against the salaries. I left that running in plain sight for him, and when he asked about it, I explained how much the meetings were really costing the company. We had far fewer meetings after. Meetings are now web-enabled. I believe that's largely a good thing, since it saves on travel time and allows more people to participate, but I think the rule above still holds. And in fact, there are some other rules that you should follow to have a great meeting - and fewer of them. Be Clear About the Goal This is important in any meeting, but all of us have probably gotten an invite with a web link and an ambiguous title. Then you get to the meeting, and it's a 500-level deep-dive on something everyone expects you to know. This is unfair to the "expert" and to the participants. I always tell people that invite me to a meeting that I will be as detailed as I can - but the more detail they can tell me about the questions, the more detailed I can be in my responses. Granted, there are times when you don't know what you don't know, but the more you can say about the topic the better. There's another point here - and it's that you should have a clearly defined "win" for the meeting. When the meeting is over, and everyone goes back to work, what were you expecting them to do with the information? Have that clearly defined in your head, and in the meeting invite. Understand the Technology There are several web-meeting clients out there. I use them all, since I meet with clients all over the world. They all work differently - so I take a few moments and read up on the different clients and find out how I can use the tools properly. I do this with the technology I use for everything else, and it's important to understand it if the meeting is to be a success. If you're running the meeting, know the tools. I don't care if you like the tools or not, learn them anyway. Don't waste everyone else's time just because you're too bitter/snarky/lazy to spend a few minutes reading. Check your phone or mic. Check your video size. Install (and learn to use)  ZoomIT (http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx). Format your slides or screen or output correctly. Learn to use the voting features of the meeting software, and especially it's whiteboard features. Figure out how multiple monitors work. Try a quick meeting with someone to test all this. Do this *before* you invite lots of other people to your meeting.   Use a WebCam I'm not a pretty man. I have a face fit for radio. But after attending a meeting with clients where one Microsoft person used a webcam and another did not, I'm convinced that people pay more attention when a face is involved. There are tons of studies around this, or you can take my word for it, but toss a shirt on over those pajamas and turn the webcam on. Set Up Early Whether you're attending or leading the meeting, don't wait to sign on to the meeting at the time when it starts. I can almost plan that a 10:00 meeting will actually start at 10:10 because the participants/leader is just now installing the web client for the meeting at 10:00. Sign on early, go on mute, and then wait for everyone to arrive. Mute When Not Talking No one wants to hear your screaming offspring / yappy dog / other cubicle conversations / car wind noise (are you driving in a desert storm or something?) while the person leading the meeting is trying to talk. I use the Lync software from Microsoft for my meetings, and I mute everyone by default, and then tell them to un-mute to talk to the group. Share Collateral If you have a PowerPoint deck, mail it out in case you have a tech failure. If you have a document, share it as an attachment to the meeting. Don't make people ask you for the information - that's why you're there to begin with. Even better, send it out early. "But", you say, "then no one will come to the meeting if they have the deck first!" Uhm, then don't have a meeting. Send out the deck and a quick e-mail and let everyone get on with their productive day. Set Actions At the Meeting A meeting should have some sort of outcome (see point one). That means there are actions to take, a follow up, or some deliverable. Otherwise, it's an e-mail. At the meeting, decide who will do what, when things are needed, and so on. And avoid, if at all possible, setting up another meeting, unless absolutely necessary. So there you have it. Whether it's on-premises or on the web, meetings are a necessary evil, and should be treated that way. Like politicians, you should have as few of them as are necessary to keep the roads paved and public libraries open.

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  • Need personal advice on how to get out of a company..

    - by SOfan
    Hi, I am an SO user since past 6 months and this is the first time I am turning to SO for personal help. I have asked technical questions before with my real ID. I am stuck inside a service based IT company for the past one year and haven't been able to decide if to leave it, when to leave it and how to leave it. I had taken 2 weeks LWP on medical reason roughly at end of 1 year and then soon after reporting, I applied for 2 months more LWP (on medical/personal ground) with the intention of working on my health,take up a hobby class to ward off depression,pessimism, to have some fun in life, and to look for a job which I really would be excited about - that interests me and which matches with my strength. My leave starts from this Monday. So in any case, I had hard set in mind that I will leave the company after I join them back hopefully with some job offer already in hand (after figuring out what I want do). Neither I can stand the past project,past colleagues,company, HR, pathetically low salary. But if I really listen to my heart, I don't want to have to go back to that office after my sabbatical and again have to see those people. I will have to resign it after my sabbatical ends. Then HR people perhaps wont like it, may even accuse me on face or behind back that primary purpose of my leave must have been to hunt for a better job and I lied about medical and person reasons. Also, if they get nasty and force me to serve 2 months notice period. There is no way I see myself after sabbatical resuming in old project or starting new work. It will be a pain. Since they have already approved 2 months leave and stuff, ideally if they want, they should be just able to relieve me right on the next day after I join back. But, I don't know if they want to get nasty, will they mention about my 2 months sabbatical leave in my experience letter or more scary, the term medical/personal reason. I have hard earned my experience here, have worked against my will, mostly it has been painful and slogged like anything, because I realize the importance of work experience in IT industry. I don't have greed to have those 2 months included extra in my experience letter, but I don't want to mess up with my experience letter in a way which makes my next employer ask question, get suspicious, or be wary if I have any medical reason going on. Being an emotional,moody person or somebody who can't be in an environment, once my mind and heart starts hating it. I think it perhaps is best, if I resign on Monday itself telling them (in polite manner) something that look I took sabbatical for some reason but I don't want to resume working in the company after my sabbatical ends. So please accept my resignation. Now tell me what you want to do about my leave request, my notice period and when you are willing to relieve me. What should I write and how? Some background: I am working in an IT company in India.I am overqualified in the company. It is grossly underpaying me. My education qualifications far exceed anyone's in the whole company being a CS undergrad as well as a CS grad. I joined this company after finishing the grad. I had self-doubts about my skills and interest as a programmer. I like doing research oriented work, though didn't have any particular success during grad. My life here has been very hectic. The project containing many many sub-projects has kept me on my toes and I have never really liked the work. I have been playing against my strength. Also the company strict internet usage policy (you can't read gmails, can't browse any non-work related sites not even news). When working for a client, from the machine we can't even check company related emails.For this one has to go to kiosk like 5 machines in a small room etc. Most of the times those machines are not available, so it was not unusual to keep making rounds to these kiosk machines to check company emails, browse company related emails etc.So it was not so easy to keep in touch with company related basic affairs for a not particular careful person. Things like this which are new to me, make me feel restricted. I am an undecisive person with a sense of failure, self-doubt, not meeting up unrealistic expectation. Somewhere at back of mind, I envy my classmates who make a smooth transition from company to company without causing any gap in their resume. I on other hand have gaps in resume. I get tired after working in a place for sometime. problem with colleagues in general. I am not particular great with people, have few friends, not known for a fun nature, rather serious, scholar. I am not a typical conventional female. I think females are usually more disciplined. But I am not so. I reach office late (though after informing manager). I don't want to blame them entirely, because from my past, it is not unusual for me to get undecisive on things. Also I had doubts about my ability as researched and to succeed there. of building a relationship in a group, to have something to talk about, newspaper. I get cut-off from people. peer pressure. I make blunders in coding, lose patience. Consciously or unconsciously I feel contempt for people here, work here, environment here. I have doubts that either I go to a place which does innovation, does research oriented work, product biggies, have great motivated people, have competent people passionate about products they are building. But then I also doubt my ability to survive there. I have identified that an idea job for me would be 4 days a week, a high salary job. When among people in company/team, I can't think much. I need some time at home to read good authentic books written in good style on what work I am doing.So that I am comfortable with my understanding of work. I get into pressure easily under deadline and need 5th day to cool myself off. I took for 2 weeks leave, because each day was hell for me. May be the depression phase of bipolar is on and also partially it could be that being a work centered person, who derives happiness,self-esteem from work, haven't been enjoying work and have been working for the sole person of proving stability, and ability to stick, against all odds, and facing what challenges I see, bonding with people, identifying opportunities to learn in given task etc.have been averaging one day LWP in 1 week or 10 days. or may be because of my nature,ADD,not being able to switch context,out of touch with news, don't have a circle of friends with who I enjoy. less knowledge in general to talk about, just some technical stuff.anyway, so due to emotional reason, some practical reason etc, I wanted to be very sure before leaving. So my leave starts from Monday and I should feel happy about it. I have taken the leave to for a few purposes - to take care of my health by regular yoga/exercise (with project on, I just can't do anything regular), reassess myself to see what I want to try next which work I might like, look for next job, take up a hobby which I like say singing. I am not clear on my career,job aspiration. I have tried my hands on research. During this year appraisal yesterday, I even had some conflict with my last manager. In meeting with me one on one, he would say all nice things about me, but in feedback to new manager, he hasn't given any excellent feedback. It is all only good. I am angry at this old Manager. Also new manager also scolded me as I didn't agree to his appraisal and waited to hear myself from old Manager. He kind of scolded me for wasting his time. Am I being unethical somewhere? I am always very conscious of if I am cheating anywhere. What advice I am seeking? How to resign and what to write in resignation letter

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  • How to motivate visitors to comment

    - by Michal
    At first I must apologize, because I am not sure if this question is valid for webmasters topic. I deal with the problem as being webmaster, however, i think this question is more related with marketing. Nevertheless, I was searching for marketing stack-overflow at meta stack-overflow and did not find such page. Background Four days ago, I launched a portal with database of barber salons at which people can find a salon through various criterions, see its photos, details, and also put a comment with their own opinion. The development took me half a year and it took me other 2 months to fill the database with information about barbers (I've also hired another three people to this job). I have not a big problem with getting people to my portal, I pay for PPC, comment on barber discussions etc.. In past four days I've reached a satisfactory number of visitors. Problem I deal with fact that everyone wants to search and read comments, but no one is willing to put her/his own opinion to barber. So I've tried following (2 days ago): Made comment anonymous, no one has to be afraid of compromise her/his identity with a salon owner I prepared a competition for users in which they can win a cosmetic package if they comment on at least three different salons I payed for PPC campaign on facebook which is telling people about the competition I registered competition on 20 portals for competitions And the result: People are commenting on facebook that the competition is a good idea They are giving likes on facebook But no one put a single comment to a barber salon I am getting little confused about what am I doing wrong. I will be thankful for any advice.

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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  • Software development is (mostly) a trade, and what to do about it

    - by Jeff
    (This is another cross-post from my personal blog. I don’t even remember when I first started to write it, but I feel like my opinion is well enough baked to share.) I've been sitting on this for a long time, particularly as my opinion has changed dramatically over the last few years. That I've encountered more crappy code than maintainable, quality code in my career as a software developer only reinforces what I'm about to say. Software development is just a trade for most, and not a huge academic endeavor. For those of you with computer science degrees readying your pitchforks and collecting your algorithm interview questions, let me explain. This is not an assault on your way of life, and if you've been around, you know I'm right about the quality problem. You also know the HR problem is very real, or we wouldn't be paying top dollar for mediocre developers and importing people from all over the world to fill the jobs we can't fill. I'm going to try and outline what I see as some of the problems, and hopefully offer my views on how to address them. The recruiting problem I think a lot of companies are doing it wrong. Over the years, I've had two kinds of interview experiences. The first, and right, kind of experience involves talking about real life achievements, followed by some variation on white boarding in pseudo-code, drafting some basic system architecture, or even sitting down at a comprooder and pecking out some basic code to tackle a real problem. I can honestly say that I've had a job offer for every interview like this, save for one, because the task was to debug something and they didn't like me asking where to look ("everyone else in the company died in a plane crash"). The other interview experience, the wrong one, involves the classic torture test designed to make the candidate feel stupid and do things they never have, and never will do in their job. First they will question you about obscure academic material you've never seen, or don't care to remember. Then they'll ask you to white board some ridiculous algorithm involving prime numbers or some kind of string manipulation no one would ever do. In fact, if you had to do something like this, you'd Google for a solution instead of waste time on a solved problem. Some will tell you that the academic gauntlet interview is useful to see how people respond to pressure, how they engage in complex logic, etc. That might be true, unless of course you have someone who brushed up on the solutions to the silly puzzles, and they're playing you. But here's the real reason why the second experience is wrong: You're evaluating for things that aren't the job. These might have been useful tactics when you had to hire people to write machine language or C++, but in a world dominated by managed code in C#, or Java, people aren't managing memory or trying to be smarter than the compilers. They're using well known design patterns and techniques to deliver software. More to the point, these puzzle gauntlets don't evaluate things that really matter. They don't get into code design, issues of loose coupling and testability, knowledge of the basics around HTTP, or anything else that relates to building supportable and maintainable software. The first situation, involving real life problems, gives you an immediate idea of how the candidate will work out. One of my favorite experiences as an interviewee was with a guy who literally brought his work from that day and asked me how to deal with his problem. I had to demonstrate how I would design a class, make sure the unit testing coverage was solid, etc. I worked at that company for two years. So stop looking for algorithm puzzle crunchers, because a guy who can crush a Fibonacci sequence might also be a guy who writes a class with 5,000 lines of untestable code. Fashion your interview process on ways to reveal a developer who can write supportable and maintainable code. I would even go so far as to let them use the Google. If they want to cut-and-paste code, pass on them, but if they're looking for context or straight class references, hire them, because they're going to be life-long learners. The contractor problem I doubt anyone has ever worked in a place where contractors weren't used. The use of contractors seems like an obvious way to control costs. You can hire someone for just as long as you need them and then let them go. You can even give them the work that no one else wants to do. In practice, most places I've worked have retained and budgeted for the contractor year-round, meaning that the $90+ per hour they're paying (of which half goes to the person) would have been better spent on a full-time person with a $100k salary and benefits. But it's not even the cost that is an issue. It's the quality of work delivered. The accountability of a contractor is totally transient. They only need to deliver for as long as you keep them around, and chances are they'll never again touch the code. There's no incentive for them to get things right, there's little incentive to understand your system or learn anything. At the risk of making an unfair generalization, craftsmanship doesn't matter to most contractors. The education problem I don't know what they teach in college CS courses. I've believed for most of my adult life that a college degree was an essential part of being successful. Of course I would hold that bias, since I did it, and have the paper to show for it in a box somewhere in the basement. My first clue that maybe this wasn't a fully qualified opinion comes from the fact that I double-majored in journalism and radio/TV, not computer science. Eventually I worked with people who skipped college entirely, many of them at Microsoft. Then I worked with people who had a masters degree who sucked at writing code, next to the high school diploma types that rock it every day. I still think there's a lot to be said for the social development of someone who has the on-campus experience, but for software developers, college might not matter. As I mentioned before, most of us are not writing compilers, and we never will. It's actually surprising to find how many people are self-taught in the art of software development, and that should reveal some interesting truths about how we learn. The first truth is that we learn largely out of necessity. There's something that we want to achieve, so we do what I call just-in-time learning to meet those goals. We acquire knowledge when we need it. So what about the gaps in our knowledge? That's where the most valuable education occurs, via our mentors. They're the people we work next to and the people who write blogs. They are critical to our professional development. They don't need to be an encyclopedia of jargon, but they understand the craft. Even at this stage of my career, I probably can't tell you what SOLID stands for, but you can bet that I practice the principles behind that acronym every day. That comes from experience, augmented by my peers. I'm hell bent on passing that experience to others. Process issues If you're a manager type and don't do much in the way of writing code these days (shame on you for not messing around at least), then your job is to isolate your tradespeople from nonsense, while bringing your business into the realm of modern software development. That doesn't mean you slap up a white board with sticky notes and start calling yourself agile, it means getting all of your stakeholders to understand that frequent delivery of quality software is the best way to deal with change and evolving expectations. It also means that you have to play technical overlord to make sure the education and quality issues are dealt with. That's why I make the crack about sticky notes, because without the right technique being practiced among your code monkeys, you're just a guy with sticky notes. You're asking your business to accept frequent and iterative delivery, now make sure that the folks writing the code can handle the same thing. This means unit testing, the right instrumentation, integration tests, automated builds and deployments... all of the stuff that makes it easy to see when change breaks stuff. The prognosis I strongly believe that education is the most important part of what we do. I'm encouraged by things like The Starter League, and it's the kind of thing I'd love to see more of. I would go as far as to say I'd love to start something like this internally at an existing company. Most of all though, I can't emphasize enough how important it is that we mentor each other and share our knowledge. If you have people on your staff who don't want to learn, fire them. Seriously, get rid of them. A few months working with someone really good, who understands the craftsmanship required to build supportable and maintainable code, will change that person forever and increase their value immeasurably.

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  • Is programming as a career in the US being hurt by competition from programmers in India?

    - by compman
    I don't want to be offensive; people in India matter just as much as people in the US and also need work. However, I'm one of the people in the US. Are there fewer programming jobs in the US because of competition from India? Are the programming jobs in the US less lucrative because of competition from India? Is programming a good career choice in the US (in terms of being able to actually make a fair amount of money)?

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  • When Using Social Networking Sites Exercise Caution

    With more people using social networking sites there is also an increase in the various threats people may encounter online. Unfortunately population masses tend to attract people with less than nobl... [Author: TJ Philpott - Computers and Internet - April 14, 2010]

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  • Oracle OpenWorld Session: “Business Driven Development with BPM: Lessons from the Real World”

    - by Ajay Khanna
    One of key values that BPM promises is “Business Empowerment”. People closest to the processes, who participate in the process every day, are the ones who know most about the process. These are the people who run day-to-day operations, people who triage customer issues, people who envision improvements and innovations. It is, therefore, imperative that when a company decides to use BPM technology to automate their business processes, business people take the driver’s seat. BPM is not an IT only project. Oracle BPM suite has been designed keeping this core tenet of BPM, Business Empowerment, in mind. The result is business user centered design of Process Composer. Process Composer is designed to let business users document their processes, analyze them using simulation, create web forms, specify business rules and even run them in testing mode using process player, to see if the designed process meets their needs. This does not mean that IT has no role in this process. In fact, Oracle BPM Suite has made it very easy for Business and IT to collaborate. The same process can be shared among business, and IT stakeholders and each can collaborate to create model-driven, process based executable applications. A process may need to integrate with multiple systems via various mechanisms, and IT leads system and data integration effort. IT helps fine tune the performance of process applications and ensures that the deployment of process application meets scalability and failover standards. In this session, we saw Harish Gaur and Satya Narayanan from Oracle demonstrate roles Business and IT play in BPM projects and how Oracle BPM Suite enables business and IT collaboration to design and automate process based applications. They also discussed real life customer stories. Some key takeaways from this session: There are no IT projects, only business initiatives, requiring IT support Identify high impact processes – critical, better BPM ROI Identify key metrics to measure process performance Align business with IT layer

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  • Fetching Latitude and Longitude Co-ordinates for Addresses using PowerShell

    - by Rob Farley
    Regular readers of my blog (at sqlblog.com – please let me know if you’re reading this elsewhere) may be aware that I’ve been doing more and more with spatial data recently. With the now-available SQL Server 2008 R2 Reporting Services including maps, it’s a topic that interests many people. Interestingly though, although many people have plenty of addresses in their various databases (whether they be CRM systems, HR systems or whatever), my experience shows that many people do not store the latitude...(read more)

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  • Is there a constraint-based scheduling/calendar application?

    - by wonsungi
    Is there a constraint-based scheduling/calendar application? This application would be used to coordinate multiple people's schedules. Two basic use cases: Multiple people need to schedule a time to meet together. Everyone is busy at different days/times. Each person enters blocks of days/times they cannot meet, and the application suggests the best times to meet given a desired time range. Multiple people need to use some common resources for a specific length of time (over some time span like a week), but the exact date/time does not matter. These people enter the resources and time needed, and the application suggests the best way to share these resources. This use case still accounts for people's blocks of busy time. I imagine this program would be graphical, but other interfaces would be acceptable. Also preferable if web-based/works on both PC's and Mac's, but PC-only/Mac-only solutions are acceptable.

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