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  • Book &ldquo;Team Foundation Server 2012 Starter&rdquo; published

    - by terje
    During the summer and fall this year, me and my colleague Jakob Ehn has worked together on a book project that has now finally hit the stores! The title of the book is Team Foundation Server 2012 Starter and is published by Packt Publishing. Get it from http://www.packtpub.com/team-foundation-server-2012-starter/book or from Amazon http://www.amazon.com/dp/1849688389                     The book is part of a concept that Packt have with starter-books, intended for people new to Team Foundation Server 2012 and who want a quick guideline to get it up and working.  It covers the fundamentals, from installing and configuring it, and how to use it with source control, work items and builds. It is done as a step-by-step guide, but also includes best practices advice in the different areas. It covers the use of both the on-premises and the TFS Services version. It also has a list of links and references in the end to the most relevant Visual Studio 2012 ALM sites. Our good friend and fellow ALM MVP Mathias Olausson have done the review of the book, thanks again Mathias! We hope the book fills the gap between the different online guide sites and the more advanced books that are out. Book Description Your quick start guide to TFS 2012, top features, and best practices with hands on examples Overview Install TFS 2012 from scratch Get up and running with your first project Streamline release cycles for maximum productivity In Detail Team Foundation Server 2012 is Microsoft's leading ALM tool, integrating source control, work item and process handling, build automation, and testing. This practical "Team Foundation Server 2012 Starter Guide" will provide you with clear step-by-step exercises covering all major aspects of the product. This is essential reading for anyone wishing to set up, organize, and use TFS server. This hands-on guide looks at the top features in Team Foundation Server 2012, starting with a quick installation guide and then moving into using it for your software development projects. Manage your team projects with Team Explorer, one of the many new features for 2012. Covering all the main features in source control to help you work more efficiently, including tools for branching and merging, we will delve into the Agile Planning Tools for planning your product and sprint backlogs. Learn to set up build automation, allowing your team to become faster, more streamlined, and ultimately more productive with this "Team Foundation Server 2012 Starter Guide". What you will learn from this book Install TFS 2012 on premise Access TFS Services in the cloud Quickly get started with a new project with product backlogs, source control, and build automation Work efficiently with source control using the top features Understand how the tools for branching and merging in TFS 2012 help you isolate work and teams Learn about the existing process templates, such as Visual Studio Scrum 2.0 Manage your product and sprint backlogs using the Agile planning tools Approach This Starter guide is a short, sharp introduction to Team Foundation Server 2012, covering everything you need to get up and running. Who this book is written for If you are a developer, project lead, tester, or IT administrator working with Team Foundation Server 2012 this guide will get you up to speed quickly and with minimal effort.

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  • Alaska Airlines Takes Off with Siebel Loyalty and Marketing

    - by tony.berk
    Who likes junk mail? Not me! But I don't mind targeted messages that are relevant to me. Alaska Airlines greatly improved their ability to be more personal with their customers by replacing a legacy mainframe loyalty system with Siebel Loyalty and Siebel Marketing. Which means, as an Alaska Airlines customer, I get less junk mail! With improved access to customer profile information in Siebel, Alaska Airlines presents targeted, relevant offers on their website and via email. At the same time, Alaska Airlines has reduced their speed-to-market with promotions by 150 percent and can now implement new partner marketing programs twice as fast. Finally, as Steve Jarvis, VP of Marketing, Sales and Customer Experience at Alaska Airlines, points out in the video, Alaska Airlines can now reach all 22 million of their annual passengers, not just the 10% who were in the legacy loyalty system. To see other customer success stories, visit Siebel CRM Success. Click here to learn more about Oracle's CRM products.

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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • WebCenter Customer Spotlight: Texas Industries, Inc.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. TXI is based in Dallas and employs around 2,000 employees. The customer had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. TXI implemented a centralized solution leveraging Oracle WebCenter Imaging, a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and Oracle WebCenter Forms Recognition to send  the invoices through to Oracle Financials for approvals and processing.  TXI significantly lowered resource needs for payable processing,  increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average. Company OverviewTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. With operating subsidiaries in six states, TXI is the largest producer of cement in Texas and a major producer in California. TXI is a major supplier of stone, sand, gravel, and expanded shale and clay products, and one of the largest producers of bagged cement and concrete  products in the Southwest. Business ChallengesTXI had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. Their business objectives were: Increase the efficiency of core business processes, such as invoice processing, to support the organization’s desire to maintain its role as the Southwest’s leader in delivering high-quality, low-cost products to the construction industry Meet the audit and regulatory requirements for achieving Sarbanes-Oxley (SOX) compliance Streamline entry of 180,000 invoices annually to accelerate processing, reduce errors, cut invoice storage and routing costs, and increase visibility into payables liabilities Solution DeployedTXI replaced a resource-intensive, paper-based, decentralized process for invoice entry with a centralized solution leveraging Oracle WebCenter Imaging 11g. They worked with the Oracle Partner Keste LLC to develop a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and then uses Oracle WebCenter Forms Recognition and the Oracle WebCenter Imaging workflow to send the invoices through to Oracle Financials for approvals and processing. Business Results Significantly lowered resource needs for payable processing through centralization and improved efficiency  Enabled the company to process invoices faster and pay bills earlier, allowing it to take advantage of additional vendor discounts Tracked to increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average Achieved a 25% reduction in paper invoice storage costs now that invoices are captured digitally, and enabled a 50% reduction in shipping costs, as the company no longer has to send paper invoices between headquarters and production facilities for approvals “Entering and manually processing more than 180,000 vendor invoices annually was time and labor intensive. With Oracle Imaging and Process Management, we have automated and centralized invoice entry and processing at our corporate office, improving productivity by 80% and reducing invoice processing cycle times by 84%—a very important efficiency gain.” Terry Marshall, Vice President of Information Services, Texas Industries, Inc. Additional Information TXI Customer Snapshot Oracle WebCenter Content Oracle WebCenter Capture Oracle WebCenter Forms Recognition

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  • Any suggested approaches to track bugs/defects?

    - by deostroll
    What is the best way to track defect sources in tfs? We have various teams for a project like the vulnerability team, the customer, pre-sales, etc. We give a build and these teams independently test it. They do not have access to our tfs system. So they usually send in their defects via email. It will usually be send in an excel format. Our testing team takes these up and logs them into tfs. Sometimes they modify the original defect description (in excel) and add the expected/actual results. Sometimes they miss to cite the source. I am talking about managing the various sources as such. Is there a way we can add these sources into tfs, and actually link this particular source with the defects, with individual comments associated with them (saying where in the source we can find the actual material for the defect). Edit: I don't know if there is a way to manage various sources. Consider this: the vulnerability assessment team has come out with defects/suggestions. They captured it into an excel and passed that on to the testing team (in my case). The testing team takes the responsibility of elaborating the defect and logging it in tfs. Now say that the excel has come with 20 defect items. This is my source. (It answers the question where did this defect come from). So ultimately when I am looking at a bug I know from where it came from - I'll ultimately be looking at the email sent from the VA team which has the excel or the excel file itself sent by the VA team. It may be one of the 20 items in that excel. How should the tester link to this source just once? On the contrary, it does not make sense for the tester to attach the same excel 20 times (i.e. attach the same excel for the 20 defects while logging it into tfs) right? I hope you get my point.

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  • Custom Team Build Template for Microsoft Dynamics NAV in TFS 2010

    - by ssmantha
    To cook this recipe you need the following ingredients: 1) An installation of TFS 2010 Team Build Service on a server 2) Visual Studio 2010 for cooking 3) Use the following Hints on the web: a)  http://www.codeproject.com/KB/library/AutoupateNAV.aspx – use this wrapper to perform the basic tasks b) http://www.richard-banks.org/2010/11/how-to-build-linux-code-with-tfs-2010.html – for ideas on how to customize the build templates   And finally lot of patience and luck, took me about 120 failed builds to get the first one right!!   Please feel free to ask questions, I would be happy to help!!

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  • SQL Azure Federations and Semantic Search by the SQL product team in London tonight (Monday)

    - by simonsabin
    Don’t forget that tonight we have Michael Rys from the SQL Server Product Team presenting on the Federation support coming to SQL Azure and the Semantic search coming in SQL Server Denali. This is a must attend evening for anyone that is serious about scaling SQL or doing search in SQL Server. Michael also has a few other hats including Microsoft’s representative on the W3C XML Query Working Group. To register go to http://sqlsocial20110613.eventbrite.com/   Ps Beer and Pizza will be laid on...(read more)

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  • Getting Along Within a Team or on a Project

    There are many factors which can contribute to conflicts: differing personalities, styles, and working long hours together can all add up to a blow up. If it&#146;s your team who is at each other&#146;s throats and you are the project manager; getting involved can be disastrous if you aren't careful!

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  • Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

    - by user511693
    With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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  • best way to "introduce" OOP/OOD to team of experienced C++ engineers

    - by DXM
    I am looking for an efficient way, that also doesn't come off as an insult, to introduce OOP concepts to existing team members? My teammates are not new to OO languages. We've been doing C++/C# for a long time so technology itself is familiar. However, I look around and without major infusion of effort (mostly in the form of code reviews), it seems what we are producing is C code that happens to be inside classes. There's almost no use of single responsibility principle, abstractions or attempts to minimize coupling, just to name a few. I've seen classes that don't have a constructor but get memset to 0 every time they are instantiated. But every time I bring up OOP, everyone always nods and makes it seem like they know exactly what I'm talking about. Knowing the concepts is good, but we (some more than others) seem to have very hard time applying them when it comes to delivering actual work. Code reviews have been very helpful but the problem with code reviews is that they only occur after the fact so to some it seems we end up rewriting (it's mostly refactoring, but still takes lots of time) code that was just written. Also code reviews only give feedback to an individual engineer, not the entire team. I am toying with the idea of doing a presentation (or a series) and try to bring up OOP again along with some examples of existing code that could've been written better and could be refactored. I could use some really old projects that no one owns anymore so at least that part shouldn't be a sensitive issue. However, will this work? As I said most people have done C++ for a long time so my guess is that a) they'll sit there thinking why I'm telling them stuff they already know or b) they might actually take it as an insult because I'm telling them they don't know how to do the job they've been doing for years if not decades. Is there another approach which would reach broader audience than a code review would, but at the same time wouldn't feel like a punishment lecture? I'm not a fresh kid out of college who has utopian ideals of perfectly designed code and I don't expect that from anyone. The reason I'm writing this is because I just did a review of a person who actually had decent high-level design on paper. However if you picture classes: A - B - C - D, in the code B, C and D all implement almost the same public interface and B/C have one liner functions so that top-most class A is doing absolutely all the work (down to memory management, string parsing, setup negotiations...) primarily in 4 mongo methods and, for all intents and purposes, calls almost directly into D. Update: I'm a tech lead(6 months in this role) and do have full support of the group manager. We are working on a very mature product and maintenance costs are definitely letting themselves be known.

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  • Google I/O 2012 - Meet the Go Team

    Google I/O 2012 - Meet the Go Team Andrew Gerrand , Rob Pike The Go programming language is an open source project to make programmers more productive. Go is expressive, concise, clean, and efficient. It's a fast, statically typed, compiled language that feels like a dynamically typed, interpreted language. In this fireside chat, Have your Go questions answered by the gophers themselves. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 168 11 ratings Time: 01:00:29 More in Science & Technology

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  • The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

    - by Tony Berk
    Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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  • Stream Insight product team come to London

    - by simonsabin
    The Stream Insight team (one of the new features in SQL Server 2008 R2) is coming to London and will be presenting at a SQL Social event on the 9th June. For more details go to the website http://sqlsocial.com/Events.aspx Places are restricted so please register quick if you want to attend. Microsoft will also be announcing a $10,000 competition whilst they are here so make sure you come along especially if you work in banking. For more details go to http://sqlsocial.com/Events.aspx...(read more)

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  • Migrating VB6 to HTML5 is not a fiction - Customer success story

    - by Webgui
    All of you VB developers in the present or past would probably find it hard to believe that the old VB code can be migrated and modernized into the latest .NET based HTML5 without having to rewrite the application. But we have been working on such tools for the past couple of years and already have several real world applications that were fully 'transposed' from VB6. The solution is called Instant CloudMove and its main tool is called the TranspositionStudio. It is a unique solution that relies on the concept of transposition. Transposition comes from mathematics and music and refers to exchanging elements while everything else remains the same or moving an element as is from one environment to another. This means that we are taking the source code and put it in a modern technological environment with relatively few adjustments.The concept is based on a set of Mapping Expressions which are basically links between an element in the source environment and one in the target environment that has the same functionality. About 95% of the code is usually mapped out-of-the-box and the rest is handled with easy-to-use mapping tools designed for Visual Studio developers providing them with a familiar environment and concepts for completing the mapping and allowing them to extend and customize existing mapping expressions. The solution is also based on a circular workflow that enables developers to make any changes as required until the result is satisfying.As opposed to existing migration solutions that offer automation are usually a “black box” to the user, the transposition concept enables full visibility, flexibility and control over the code and process at all times allowing to also add/change functionalities or upgrade the UI within the process and tools.This is exactly the case with our customer’s aging VB6 PMS (Property Management System) which needed a technological update as well as a design refresh. The decision was to move the VB6 application which had about 1 million lines of code into the latest web technology. Since the application was initially written 13 years ago and had many upgrades since the code must be very patchy and includes unused sections. As a result, the company Mihshuv Group considered rewriting the entire application in Java since it already had the knowledge. Rewrite would allow starting with a clean slate and designing functionality, database architecture, UI without any constraints. On the other hand, rewrite entitles a long and detailed specification work as well as a thorough QA and this translates into a long project with high risk and costs.So the company looked for a migration solution as an alternative; the research lead to Gizmox and after examining the technology it was decided to perform a hybrid project which would include an automatic transposition of the core of the VB6 application (200,000 lines of code) while they redesigning the UI, adding new functionality, deleting unused code and rewriting about 140 reports with Crystal Reports will be done manually using Visual WebGui development tools.The migration part of the project was completed in 65 days by 3 developers from Mihshuv Group guided by Gizmox migration experts while the rewrite and UI upgrade tasks took about the same. So in only a few months period Mihshuv Group generated an up-to-date product, written in the latest Web technology with modern, friendly UI and improved functionality. Guest selection screen of the original VB6 PMS Guest selection screen on the new web–based PMS Compared to the initial plan to rewrite the entire application in Java, the hybrid migration/rewrite approach taken by Mihshuv Group using Gizmox technology proved as a great decision. In terms of time and cost there were substantial savings; from a project that was priced for at least a year (without taking into account the huge risk and uncertainty) it became a few months project only. More about this and other customer stories can be found here

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  • Team Development: Web Designing - Templates

    - by flashcorp
    Anyone here got some experience on designing a web template collaboratively? Me and my team are going to design a web page, a responsive site. I'm a little confused about how we will going to share the tasks? example WebDesigner1 is going to design the header and WebDesigner2 is going to design the footer? looks like its going to be hard and unorganized specially when using version controls.. any tips please?

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  • .net 4.0 Adoption Rate

    - by AKRamkumar
    What is the adoption rate of .net 4.0? When will it be on Windows Update? I heard that it is smaller than 3.5, does that mean if I install .net 4.0, it will decrease the space used by the framework? If I make an application in 3.5 and it runs on a computer that has 4.0, will my application get some of the optimizations that 4.0 uses?

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  • Will Python 3.0's backwards-incompatibility affect adoption?

    - by George Stocker
    I visited Slashdot this morning to find out that Python 3.0 has been released. I know C# and Perl, but have wanted to learn Python for some time, especially after I saw its ease of use to create useful tools, not to mention its use in game scripting. My question is, how does the intentionally backwards-incompatible release of Python 3.0 affect adoption, and should I learn Python 2? Or should I take the dive and learn Python 3.0 first, and wait for the libraries to be ported?

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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • Oracle OpenWorld: Oracle WebCenter Customer Appreciation Reception

    - by kellsey.ruppel
    Oracle WebCenter Customer Appreciation Reception Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, Team Informatics & TekStream invite you to a private cocktail reception at one of San Francisco's finest hotels. Please join us and other Oracle WebCenter customers for heavy hors d'oeuvres and cocktails at this exclusive reception. Tuesday, October 2, 2012 6:30 p.m. – 9:30 p.m. The Palace Hotel Ralston Ballroom 2 New Montgomery Street San Francisco, CA 94105 Don't miss the opportunity to meet and talk with executives from Oracle WebCenter Product Management, Product Marketing and Oracle's premier WebCenter partners. We look forward to seeing you at this event! RSVP Now Please RSVP to http://www.surveymonkey.com/s/OOW12 by September 26, 2012. You will receive an email notification from [email protected] confirming your attendance for this event. Sponsored by:

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  • Oracle Forms 11g Customer Upgrade Reference

    - by Grant Ronald
    We have just published a reference to an Oracle customer, Callista, talking about their Forms upgrade experiences and future development plans. I'm actually seeing a huge number of Forms customers upgrading to 11g but it can take some time and effort for customers to formally agree to be a reference story, so I'm grateful to Callista for taking the time to become an 11g upgrade reference.  We have a number of other customers who are writing up their upgrade experiences and we hope to have these on OTN in the coming months. You can access this from the Forms home page on OTN.

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  • Mobile-SOA Integration by Oracle SOA Suite Customer Agilent

    - by Bruce Tierney
    I attended an excellent session by Oracle SOA Suite customer Rajesh Gathwala from Agilent.  He said most mobile vendors have their own embedded toolsets but the problem arises when you have too many of these disparate toolsets in the organization..."How many toolsets do you want?".  He highlighted his solution which standardizes on Oracle SOA Suite for integration including mobile.  Here is a screenshot describing how the integration includes Oracle eBusiness Suite, Oracle Service Bus and the security solution from his presentation: You can see a video of Rajesh speaking about Agilent's Oracle SOA Suite implementation from last years OpenWorld (prior to his mobile integration).

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  • Luxottica Delivers an Elevated Customer Experience

    - by user801960
    Luxottica Group is a global leader in premium, luxury and sports eyewear with nearly 6,250 stores worldwide. The Group’s strong brand portfolio comprises ten house brands including Oakley, Ray-Ban, Percol and Arnette, and 20 licensed brands such as Bulgari, Chanel and Versace. In January at the Oracle Retail Exchange in New York, Luca Del Din, Luxottica Group’s IT Manager – Global Retail Demand and Integration and Irven Cassio, Digital Experience Director for Luxottica Retail introduced our REx delegates to their flagship Sunglass Hut store on Fifth Avenue. This store showcase provided the opportunity to explore this fantastic retail space incorporating the store’s interactive retail concept, the Sunglass Hut Social Sun station. I invite you to hear from Luca and Irven as we explore some of the innovative technologies and concepts that Luxottica deployed in this store and how these deliver an elevated customer experience.

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