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  • Oracle Unifies Oracle ATG Commerce and Oracle Endeca to Help Businesses Deliver Complete Cross-Channel Customer Experiences

    - by Jeri Kelley
    Today, Oracle announced Oracle Commerce, which unifies Oracle ATG Commerce and Oracle Endeca into one complete commerce solution. Oracle Commerce is designed to help businesses deliver consistent, relevant and personalized cross-channel customer experiences. “Oracle Commerce combines the best web commerce and customer experience solutions to enable businesses, whether B2C or B2B, to optimize the cross channel commerce experience,” said Ken Volpe, SVP, Product Development, Oracle Commerce. “Oracle Commerce demonstrates our focus on helping businesses leverage every aspect of its operations and technology investments to anticipate and exceed customer expectations.”Click here to learn more about this announcement.  

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  • Validating User Stories: How much change is too much?

    - by David Kaczynski
    While the core of requirements development and acceptance criteria would ideally take place during the planning meeting in order to create a better estimate, Scrum encourages continuous interaction with the product owner throughout the sprint to validate and refine user stories. What kind of criteria is used to judge if there is too much change being imposed on a user story mid-sprint? When is it appropriate to change the requirements of the user story? When is it appropriate to cancel the user story / sprint in order to re-evaluate and re-estimate a user story in question?

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  • What to do when there are no logical user stories but separate development tasks?

    - by Alex. S.
    We need to generate a release in 3 weeks, and for the planning we are doing today we don't have coherent logical user stories from the backlog tasks. Is valid to match say each development task is equivalent to an user story? Methodologically what is the correct way of handling this?, because anyway we are going to have standup meetings and we are going to control the progress of the project against those development tasks. For example, we have things like: . Adapt ETL to process numeric lists . Adjust licensing component . Remove DTC and so on. So, for the planning poker and iteration planning is valid to use those tasks? if not, what is the alternative?

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  • State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

    - by Katrina Gosek
    Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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  • Difficult to replicate objects (object Customer) on the list? [migrated]

    - by gandolf
    I wrote a program that does work with files like delete and update, store, and search And all customers But I have a problem with the method is LoadAll Once the data are read from the file and then Deserialize the object becomes But when I want to save the list of objects in the list are repeated. How can I prevent the duplication in this code? var customerStr = File.ReadAllLines (address); The code is written in CustomerDataAccess class DataAccess Layer. Project File The main problem with the method LoadAll Code: public ICollection<Customer> LoadAll() { var alldata = File.ReadAllLines(address); List<Customer> lst = new List<Customer>(); foreach (var s in alldata) { var objCustomer = customerSerializer.Deserialize(s); lst.Add(objCustomer); } return lst; }

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  • how to add shopping cart url under top links in magento through customer.xml

    - by Ela
    I tried a lot to add shopping cart url in magento please show me how to add shopping cart url under top links in magento through customer.xml i did in this way. <default> <!-- Mage_Customer --> <reference name="top.links"> <action method="addLink" translate="label title" module="checkout"><label>Shopping Cart</label><url helper="checkout/getShoppingCartUrl"/><title>Shopping Cart</title><prepare/><urlParams/><position>10</position></action> </reference> </default>

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  • Which tool to receive customer requirements

    - by Yoann. B
    Hi, In my company we want to use Scrum lifecycle, we are using Team System 2010. Team System is great to manage projects developpment and Scrum lifecycle. However we are looking for a solution in order to take care of customers requirements. A tool which give the ability to customer to send us their requests so we can plan it for next sprint. Should i use TFS Web Access ? but which type of Work Item ? I think TFS in general (not only Web Access) is for developpment team, not for customers ... Any idea ? Thanks in advance.

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  • Drupal: Two-way communication between unregistered customer and admin

    - by Bryan Folds
    I need to setup a system where customers can choose to Request a Quote for a specific holiday package, where they will enter their personal details as well as their holiday requirements (number of rooms, etc.) and will then allow them to view a page which will have a threaded conversation between them and the admin (so the admin can reply to their quote request on the website). The problem is that most customers won't be registered when they want to request a quote, so I was thinking that the Request a Quote page could silently register the customer as a user (using their personal details) on the same page where it asks for their holiday requirements. The other option I can think of would be to not register them and just email them a unique URL where they can view their quote request and reply to the admin. Could you point me in the right direction on how to do either of those?

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  • Redirect Log output to sdcard on customer's phone

    - by Tom
    My customers are having a problem with my app, and I have been unable to reproduce the problem on my development phone. How to debug this problem? The android Log class is great, but my customers do not know how to use 'adb' or the USB debug cable. Is there some way to redirect Log output to a file on the phone's SD card? Then the customer could easily email the log file to me. Even if this redirection requires programming on my part, I could at least distribute a 'debug' version of the app. Thanks, Tom

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  • Magento: Customer Comment on order page required field

    - by Shamim Ahmed
    I am using whiteOrderComment module for customer comment on order review page. but in this section text-area field required option not working. I did little bit change on /checkout-onepage-review-button.phtml like this <script type="text/javascript"> function validate(){ if(document.getElementById("whiteOrderComment").value == ""){ alert('Required'); }else{ review.save(); } </script> <button type="submit" title="<?php echo $this->__('Place Order') ?>" class="button btn-checkout" onclick="validate();"><span><span><?php echo $this->__('Place Order') ?></span></span></button> but in this page javascript not working. can you please give any better idea, how can i make this text-area field required. thanks

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  • Sortable & Filterable PrimeFaces DataTable

    - by Geertjan
    <h:form> <p:dataTable value="#{resultManagedBean.customers}" var="customer"> <p:column id="nameHeader" filterBy="#{customer.name}" sortBy="#{customer.name}"> <f:facet name="header"> <h:outputText value="Name" /> </f:facet> <h:outputText value="#{customer.name}" /> </p:column> <p:column id="cityHeader" filterBy="#{customer.city}" sortBy="#{customer.city}"> <f:facet name="header"> <h:outputText value="City" /> </f:facet> <h:outputText value="#{customer.city}" /> </p:column> </p:dataTable> </h:form> That gives me this: And here's the filter in action: Behind this, I have: import com.mycompany.mavenproject3.entities.Customer; import java.io.Serializable; import java.util.List; import javax.annotation.PostConstruct; import javax.ejb.EJB; import javax.faces.bean.RequestScoped; import javax.inject.Named; @Named(value = "resultManagedBean") @RequestScoped public class ResultManagedBean implements Serializable { @EJB private CustomerSessionBean customerSessionBean; public ResultManagedBean() { } private List<Customer> customers; @PostConstruct public void init(){ customers = customerSessionBean.getCustomers(); } public List<Customer> getCustomers() { return customers; } public void setCustomers(List<Customer> customers) { this.customers = customers; } } And the above refers to the EJB below, which is a standard EJB that I create in all my Java EE 6 demos: import com.mycompany.mavenproject3.entities.Customer; import java.io.Serializable; import java.util.List; import javax.ejb.Stateless; import javax.persistence.EntityManager; import javax.persistence.PersistenceContext; @Stateless public class CustomerSessionBean implements Serializable{ @PersistenceContext EntityManager em; public List getCustomers() { return em.createNamedQuery("Customer.findAll").getResultList(); } } Only problem is that the columns are only sortable after the first time I use the filter.

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  • Alert: It is No Longer 1982, So Why is CRM Still There?

    - by Mike Stiles
    Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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  • From Trailer to Cloud: Skire acquisition expands Oracle’s on-demand project management options.

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} By Alison Weiss Whether building petrochemical facilities in the Middle East or managing mining operations in Australia, project managers face significant challenges. Local regulations and currencies, contingent labor, hybrid public/private funding sources, and more threaten project budgets and schedules. According to Mike Sicilia, senior vice president and general manager for the Oracle Primavera Global Business Unit, there will be trillions of dollars invested in industrial projects around the globe between 2012 and 2016. But even with so much at stake, project leads don’t always have time to look for new and better enterprise project portfolio management (EPPM) software solutions to manage large-scale capital initiatives across the enterprise. Oracle’s recent acquisition of Skire, a leading provider of capital program management and facilities management applications available both in the cloud and on premises, gives customers outstanding new EPPM options. By combining Skire’s cloud-based solutions for managing capital projects, real estate, and facilities with Oracle’s Primavera EPPM solutions, project managers can quickly get a solution running that is interoperable across an extended enterprise. Staff can access the EPPM solution within days, rather than waiting for corporate IT to put technology in place. “Staff can access the EPPM solution within days, rather than waiting for corporate IT to put technology in place,” says Sicilia. This applies to a problem that has, according to Sicilia, bedeviled project managers for decades: extending EPPM functionality into the field. Frequently, large-scale projects are remotely located, and the lack of communications and IT infrastructure threatened the accuracy of project reporting and scheduling. Read the full version of this article in the November 2012 edition of Oracle's Profit Magazine: Special Report on Project Management

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  • Iterative Conversion

    - by stuart ramage
    Question Received: I am toying with the idea of migrating the current information first and the remainder of the history at a later date. I have heard that the conversion tool copes with this, but haven't found any information on how it does. Answer: The Toolkit will support iterative conversions as long as the original master data key tables (the CK_* tables) are not cleared down from Staging (the already converted Transactional Data would need to be cleared down) and the Production instance being migrated into is actually Production (we have migrated into a pre-prod instance in the past and then unloaded this and loaded it into the real PROD instance, but this will not work for your situation. You need to be migrating directly into your intended environment). In this case the migration tool will still know all about the original keys and the generated keys for the primary objects (Account, SA, etc.) and as such it will be able to link the data converted as part of a second pass onto these entities. It should be noted that this may result in the original opening balances potentially being displayed with an incorrect value (if we are talking about Financial Transactions) and also that care will have to be taken to ensure that all related objects are aligned (eg. A Bill must have a set to bill segments, meter reads and a financial transactions, and these entities cannot exist independantly). It should also be noted that subsequent runs of the conversion tool would need to be 'trimmed' to ensure that they are only doing work on the objects affected. You would not want to revalidate and migrate all Person, Account, SA, SA/SP, SP and Premise details since this information has already been processed, but you would definitely want to run the affected transactional record validation and keygen processes. There is no real "hard-and-fast" rule around this processing since is it specific to each implmentations needs, but the majority of the effort required should be detailed in the Conversion Tool section of the online help (under Adminstration/ The Conversion Tool). The major rule is to ensure that you only run the steps and validation/keygen steps that you need and do not do a complete rerun for your subsequent conversion.

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più  

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  • Subaru CIO wins SIM Leadership Award

    - by tony.berk
    Congratulations to Brian Simmermon, CIO at Subaru of America, Inc., for winning the Society for Information Management's (SIM) fifth annual SIM Leadership Award. Simmermon joined Subaru of America in 2005 as Chief Information Officer. Simmermon then performed a company-wide technology assessment and determined that the business ran a large collection of applications, many of which duplicated functionality. Establishing the mantra, "Simplicity, Flexibility, and Cost Effectiveness", he reduced the total number of applications, moved to a small core set of systems - including Oracle and Siebel. Tom Doll, COO for Subaru of America said, "We are very pleased Brian has been recognized. He has consistently shown vision and leadership and under his leadership, our technology group's innovations have helped our sales to grow to record levels, regardless of the economic circumstances." Simmermon's technology group's aggressive business deliverables have helped Subaru to become one of the most successful brands in the US with the brand reaching record sales in both 2009 and 2010. Click here to read the full press release. Click here to learn about Subaru's success with Oracle products. Congratulations Brian!

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  • When should complexity be removed?

    - by ElGringoGrande
    Prematurely introducing complexity by implementing design patterns before they are needed is not good practice. But if you follow all (or even most of) the SOLID principles and use common design patterns you will introduce some complexity as features and requirements are added or changed to keep your design as maintainable and flexible as needed. However once that complexity is introduced and working like a champ when do you removed it? Example. I have an application written for a client. When originally created there where several ways to give raises to employees. I used the strategy pattern and factory to keep the whole process nice and clean. Over time certain raise methods where added or removed by the application owner. Time passes and new owner takes over. This new owner is hard nosed, keeps everything simple and only has one single way to give a raise. The complexity needed by the strategy pattern is no longer needed. If I where to code this from the requirements as they are now I would not introduce this extra complexity (but make sure I could introduce it with little or no work should the need arise). So do I remove the strategy implementation now? I don't think this new owner will ever change how raises are given. But the application itself has demonstrated that this could happen. Of course this is just one example in an application where a new owner takes over and has simplified many processes. I could remove dozens of classes, interfaces and factories and make the whole application much more simple. Note that the current implementation does works just fine and the owner is happy with it (and surprised and even happier that I was able to implement her changes so quickly because of the discussed complexity). I admit that a small part of this doubt is because it is highly likely the new owner isn't going to use me any longer. I don't really care that somebody else will take this over since it has not been a big income generator. But I do care about 2 (related) things I care a bit that the new maintainer will have to think a bit harder when trying to understand the code. Complexity is complexity and I don't want to anger the psycho maniac coming after me. But even more I worry about a competitor seeing this complexity and thinking I just implement design patterns to pad my hours on jobs. Then spreading this rumor to hurt my other business. (I have heard this mentioned.) So... In general should previously needed complexity be removed even though it works and there has been a historically demonstrated need for the complexity but you have no indication that it will be needed in the future? Even if the question above is generally answered "no" is it wise to remove this "un-needed" complexity if handing off the project to a competitor (or stranger)?

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più 

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  • Is osTicket secure/private enough

    - by Andy
    I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted to get some second opinions on how secure osTicket actually is and whether I should use it with my website. I run a software company, so chances are licence keys may be included in support tickets which are obviously sensitive information and valuable - so I want to ensure that the likelihood of a support ticket being hacked is very low. If there is any plugins/additions to make osTicket more 'secure', I would appreciate it if you could point me to them. Otherwise if there are any more free, more suited, help desk softwares out there please let me know. Thanks in advance

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  • Analyst Firm Gives Oracle Highest Rating for Local Government CRM

    - by michael.seback
    Gartner, Inc. has given Oracle a rating of "Strong Positive," the highest possible ranking, in its report "MarketScope for Local Government CRM Products." The report compares the offerings of nine providers of CRM commercial off-the-shelf software for local government agencies. Gartner notes that a provider receiving a Strong Positive ranking must be a "provider of strategic products, services or solutions..." and recommends that "customers continue with planned investments and potential customers consider this vendor a strong choice for strategic investments." "Local governments today face tough challenges as they are tasked with reducing costs while at the same time providing citizens with services and information more quickly and efficiently than ever before. Oracle is pleased to be recognized by Gartner with a Strong Positive rating in its 'MarketScope for Local Government CRM Products' report, as we believe it reflects our commitment to helping our public sector customers meet these challenges today and in the future," said Mark Johnson, senior vice president, Oracle Public Sector. Read the highlights.

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  • how do I write a functional specification quickly and efficiently

    - by giddy
    So I just read some fabulous articles by Joel on specs here. (Was written in 2000!!) I read all 4 parts, but Im looking for some methodical approaches to writing my specs. Im the only lonely dev, working on this fairly complicated app (or family of apps) for a very well known finance company. I've never made something this serious, I started out writing something like a bad spec, an overview of some sorts, and it has wasted a LOT of my time. Ive also made 3 mockup-kinda-thingies for my client so I have a good understanding of what they want. Also released a preview (a throw away working app with the most basic workflow), and Ive only written and tested some of the very core/base systems. I think the mistake Ive been making so far is not writing a detailed spec, so Im getting to it now. So the whole thing comprises of An MVC website (for admins & data viewing) 2 Silverlight modules (For 2 specific tasks) 1 Desktop Application Im totally short on time, resources and need to get this done quick, also, need to make sure these guys read it up equally quick and painlessly. So how do I go about it, Im looking for any tips, any real world stuff, how do you guys usually do it? Do you make a mock screenie of every dialog/form/page? Im thinking of making a dummy asp.net web forms project, then filling in html files in folders and making it look like my mvc url structure. Then having a section in the spec for the website and write up a page for every URL Ive got with a screenie. For my win forms app, Ive made somewhat of a demo Win Form project, would I then put in a dialog or stucture everything as I would in the real app and then screen shot it?

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  • Netretail's online retail operation benefits from personal contact

    - by christopher.jones
    Hot on oracle.com is a snapshot of Netretail Holding B.V. profiling their use of PHP and Oracle technology such as Oracle RAC cluster database to become a leading online retailer across Central and Eastern Europe. We've also just refreshed our key PHP Scalability and High Availability whitepaper which talks about connection pooling (DRCP) and Fast Application Notification (FAN). We brought it up to date for 11gR2 and PHP 5.3. It now includes the new 11gR2 V$CPOOL_CONN_INFO view, the new columns for DBA_CPOOL_INFO, information about LOGOFF triggers, and information about the support for Client Result Caching with DRCP. Back to Netretail. Two of their secrets to success are keeping technically up to date, and networking. That is, networking in the business sense. I had the pleasure of meeting Michal Táborský (@whizz), the Chief System Architect, when he was in California for a Velocity conference. Michal took time to visit Oracle HQ and talk with our developers about his then current architecture and future needs. I also met his manager at last year's Oracle OpenWorld conference. Having built up a relationship with us, Netretail now has access to Oracle Development staff. While this will never bypass Oracle Support (which have tools, systems etc that are needed and useful for resolving issues), it makes communication easier for some classes of questions. It helps discussions that will let us improve Oracle products, and make Netretail stronger. I like this. And there's no reason why you can't talk with us too. You know where to email me.

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  • Intelligence as a vector quantity

    - by Senthil Kumaran
    I am reading this wonderful book called "Coders at Work: Reflections on the Craft of Programming" by Peter Seibel and I am at part wherein the conversation is with Joshua Bloch and I found this answer which is an important point for a programmer. The paragraph, goes something like this. There's this problem, which is, programming is so much of an intellectual meritocracy and often these people are the smartest people in the organization; therefore they figure they should be allowed to make all the decisions. But merely the fact they are the smartest people in the organization does not mean that they should be making all the decisions, because intelligence is not a scalar quantity; it's a vector quantity. Here at the last sentence, I fail to get the insight which is he trying to share. Can someone explain it in a little further as what he means by a vector quantity, possibly trying to present the same insight. Further down, I get the point that he is not taking about having an organization where non-technical people (sometimes clueless) can be managers of the technical people for some reason that they can spend more time to write emails well, because the very next statement following the above paragraph was. And if you lack empathy or emotional intelligence, then you shouldn't be designing APIs or GUIs or languages. I understand that he is saying that in Software engineering, programmers should know how the users will see their product and design for them. I felt the above paragraph was very interesting.

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  • What Should You Look for In a CRM Demo?

    - by charles.knapp
    I have helped firms evaluate software demos and delivered demos in diverse industries such as manufacturing, healthcare, life sciences, and travel (to name just a few). Here are a few suggestions. First, which vendor has the best fit for your industry? Make sure that the vendor demo staff tell you clearly throughout the demo (not just in a passing comment), what portion of each business process and screen is standard, what has been configured, what has been custom coded, and what has been provided by a partner. If you don't keep asking, what you buy may be less useful than what you saw. This will lead to added (and unbudgeted) costs and time. Second, what are the roles of the primary users? What are their top-most needs, such as exception-oriented dashboards or rapid data entry? Can you get a demo for each key role, showing how the software fits a typical workday? Have the vendor repeatedly tell you what is standard, configured, custom coded, or provided by a partner. Third, how well does the demo balance ease of use with completeness of business processes? One common approach is to hide needed fields or steps that are of low visual value. Another approach is to focus heavily on a visually appealing capability, while downplaying the fit with your key business processes. Result: despite their business acumen, demo attendees may not focus adequately on gaps in business fit So, look for complete disclosure and complete CRM. To arrange a demo from Oracle, please visit http://www.oracle.com/crm.

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