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  • Probability of failure with larger number of network elements

    - by MikeKulls
    I'm having a discussion with a work colleague. I'm saying that a network with 100 elements will have pretty much 10 times as many failures as a network with 10 elements, ie a tech will need to replace faulty hardware 10 times more often. He suggests that the failure rate doesn't go up in a linear fashion and the failure rate will be significantly less than 10x, in fact only slightly more failures. This is not the probability of an outage etc, we are just talking in relation to the amount of parts that a tech would need to swap out in a given time frame.

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  • Recovering OST file without profile

    - by Philippe
    We have a Microsoft Exchange Server 2007 and offer this solution to many customers. Recently, a customer had his personal Exchange server crash (which is what made him our customer). He called some technician to see if he could repair his server before calling us, but this said tech wasn't able to do anything for them. Now that all his mailbox are on our server, he would like to transfer his old emails over to the new profile, but the tech deleted all profiles on the client machines while trying to repair his Exchange server. So my customer still has the OST files but they are not related to any profiles. Is there any way to re-attach them to a profile, or to convert them into PST files that he could then import into his new profile? The only thing I found were third party software that could to the conversion, but I am wondering if Microsoft has any tools that could re-attach the OST to a new profile. I have also tried the scanpst.exe and scanost.exe to no avail. Thank you

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  • ASP.NET Website not responding

    - by brinthhillerup
    Hello everybody I am setting with my server tech, trying to figure out what is going on here. When I try to access my site through a browser, my site hangs indefinately. It does not respond with anything, not even after 15 minutes! The application pool has been restarted, the website has been restarted. Doesn't helpt at all. It happened during an upload. A backup has been loaded and the problem is still the same It is a very urgent matter, I hope someone can help me! I think we are on a IIS 6 on a Windows 2003 Server. (Remote hosted, with a tech, who has no idea what the issue is as well, so I am trying to find the solution alogn with him). Any suggestions are VERY appriciated.

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  • PHP at the root directory using Ngnix on Linode and Ubuntu 12.04

    - by Steve Kinney
    I originally set up my Linode to use it with the Sinatra applications using Phusion Passenger that I was developing and I have it working great for that. However, as time goes on, I find myself needing just a wee bit of PHP to do a server-side thing here or there. My basic set up was based off of this Linode recipe (I copied and pasted the parts that I needed—I did not install Redis and Node). If I go to http://scholarsnyc.com/index.php everything works great. If I just go the base URL however, I get a 403 Forbidden error (I have a vanilla HTML page there for now). I've played with file permissions and the same file will work if I call it directly. I've done my homework and nothing I try seems to work. I'm sure there is an obvious error. I'm also sure that there are some rookie mistakes in my Nginx configuration (some of those mistakes are the artifacts of trying different fixes from my research. user www-data www-data; worker_processes 1; events { worker_connections 1024; } upstream php { server 127.0.0.1:9001; } http { passenger_root /usr/local/lib/ruby/gems/1.9.1/gems/passenger-3.0.12; passenger_ruby /usr/local/bin/ruby; include mime.types; default_type application/octet-stream; index index.php index.html index.htm; sendfile on; keepalive_timeout 65; server { server_name localhost scholarsnyc.com www.scholarsnyc.com; root /srv/www/scholarsnyc.com/public; location / { index index.php; } location ~ \.php$ { fastcgi_pass 127.0.0.1:9000; fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; include fastcgi_params; } } server { server_name data.scholarsnyc.com; root /srv/www/data.scholarsnyc.com/public; passenger_enabled on; } server { server_name tech.scholarsnyc.com; root /srv/www/tech.scholarsnyc.com/public; location / { root /srv/www/tech.scholarsnyc.com/public; index index.php index.html index.htm; } } } Any other optimizations are also appreciated. I literally don't know what to do at this point.

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  • Kaseya or Labtech for my managed services company?

    - by sean kubin
    I am torn between buying Kaseya or Labtech for my managed services company. Kaseya is 1400 mo for 1000 agents. the tech console is a beautiful web 2.0 web portal but only runs in IE Labtech is 589 mo for 500 agents. the tech console is a feature rich application that caches and syncs back to the server. very snappy no load time between clicks. Labtech and Kaseya promise the same features. Kaseya seems far more developed less bugs and just works, but Labtech looks better engineered is easier to get into and is rumored to be a potential Kaseya killer.

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  • Emulating CP/M under Linux

    - by gh403
    I need to be able to run a very old piece of software -- the HI-TECH z80 C Compiler for CP/M. It has been released as freeware by HI-TECH. Alas, it only runs on CP/M. After a lot of Googling, I found a page of utilities for UZIX. One of those utilities is a script to abstract away the emulation of a CP/M machine, thus allowing you to use the compiler as you would any other UNIX program. The problem with this script is that it depends on their own CP/M emulator, which unfortunately will not compile on a modern (x64) system. My question: is there a usable CP/M emulator for Linux that could be used in a similar fashion? Specifically, I need to be able to somehow have it access files from the host system, a la DOSBox. I'm willing to rewrite a script (I don't have to re-use the UZIX one); I just need an emulator. Thanks for any help!

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  • How to add network printer remotely without knowing the IP?

    - by Steve
    Assume your friend from over 100km away asked you to add a network printer to his computer since you're so tech savvy. How would you add network printer remotely in this case? You would need: 0. Remote connection to your friend's computer 1. Printer IP and brand/model names 2. Respective drivers downloaded either from manufacturer's website or Windows Update driver Question is, how would you find out the IP address of the printer without bothering your friend too much with technical steps? Since your friend isn't as tech savvy as you - they wouldn't know which buttons to press to get IP address.

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  • How to run Medisoft Patient Accounting Demo on Windows 7?

    - by John
    I installed Medisoft Patient Accounting Demo but every time I try to run it, I get this error: tblExclusiveNew: One of the Database property or the AdsConnection property must have a value. I click OK and then get this error: Exception AdsConnectionError in module MW.EXE at 001FA701. Must specify connection string before getting a server connection. The program then immediately exits. Then a get this error: Ar3import -An error has occurred dmIPCCommunication: No core product found I click close and then: Ar3import-An error has occurred An unspecified error has occurred, please call tech support Googling was no help. Even the Medisoft tech on the Medisoft forum thread I found was unable to fix it. Is this fixable?

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  • Getting beyond basic web programming languages. How to be awesome?

    - by user73962
    I'm a web developer that's done a bunch of projects using PHP, JQuery/JS, Mysql using PhPMyAdmin, CSS, HTML and a tiny bit of XML. Basically lots of work with CMS's and freehand coding. I'm looking to take things to the next level. I've done a lot of freelance and small contract work, but I'm dying to excel. I'm tired of acting as tech support for all these "non-tech" companies that barely know how to use their own computers..."really, you didn't think to backup your files before switching to a new server??". Think of potential employers as amazon, netflix, twitter, google, etc. I don't necessarily want to work for these guys specifically, but potentially organizations like this. I could be wrong, but I feel like a big company like this would laugh at me if I interviewed. For example, how helpful is knowing Ruby, SQL (commands without interface), C++, API's, Oracle, Java, debugging, qa, etc? (I realize this is a very random list). I use Notepad ++, but have heard that the bigger boys use IDE interfaces. I'm not really interested in building desktop apps, only web related stuff. I feel like I've reached my potential and want to really take it up a notch. I see a lot of projects on GitHub and I'm amazed at what people have created. Note - my degree is in economics but I've done web dev since high school. I definitely wish I took more comp sci/programming courses in college. I'm 27 and want to be awesome at web dev before it's too late. Not just decent. Any advice? Book suggestions? Thanks

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  • Podcasting vs Stack Overflow vs Geekswithblogs

    - by MarkPearl
    For a few years now I have been looking for effective ways to be involved in the “community”. While there are a few community programming events in my area (Johannesberg), there isn’t too much face to face stuff – which has caused me to turn to the internet. My internet attempts have been varied – at first I took the passive approach of listening to tech podcasts. This was great for a while, but soon the content became semi-repetitive and a little boring. It seemed that the podcasts I was listening to all went round the same themes and speakers and while I am still a keen listener to several tech podcasts – it didn’t quench my thirst. So I began to be a bit more active – starting with stack overflow – where I would scan the site for questions that were in the realm of my ability to answer. It worked for a while but soon it began to be discouraging – there seems to be so many people that know so much more than me and are quicker at typing that I felt fairly ineffective. So while I still use Stack Overflow when I am in a pickle and need some help – it feels more like me taking from the community than giving anything. Which brought me to Geeks with blogs. Till I found GWB I hadn’t felt like I was an active part of a community. I had blogged before on Blogspot and Wordpress but hadn’t felt associated to the community. Now when I get a comment from someone on one of my GWB posts either thanking me or adding a bit more or correcting me, it makes me feel like I am contributing to a community. So well done GWB. Thanks for making a spot that makes me feel at home!

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  • how this scaling down for css code is worked?

    - by harris
    this is a code for scaling down for css. i was wondering, how this worked. please someone explain to me part by part. thank you very much. /* ======================================================================== / / Copyright (C) 2000 - 2009 ND-Tech. Co., Ltd. / / All Rights Reserved. / / ======================================================================== / / Project : ScaleDown Created : 31-AUG-2009 / / File : main.c Contact : [email protected] / / ======================================================================== / / You are free to use or modify this code to the following restrictions: / / Acknowledge ND Tech. Co. Ltd. / / Or, put "Parts of code by ND Tech. Co., Ltd." / / Or, leave this header as it is. / / in somewhere in your code. / / ======================================================================== */ include "vm3224k.h" define CE0CTL *(volatile int *)(0x01800008) define CE2CTL *(volatile int *)(0x01800010) define SDCTL *(volatile int *)(0x01800018) define LED *(volatile short *)(0x90080000) // Definitions for async access(change as you wish) define WSU (2<<28) // Write Setup : 0-15 define WST (8<<22) // Write Strobe: 0-63 define WHD (2<<20) // Write Hold : 0-3 define RSU (2<<16) // Read Setup : 0-15 define TA (3<<14) // Turn Around : 0-3 define RST (8<<8) // Read Strobe : 0-63 define RHD (2<<0) // Read Hold : 0-3 define MTYPE (2<<4) /* EDMA Registers */ define PaRAM_OPT 0 // Options define PaRAM_SRC 1 // Source Address define PaRAM_CNT 2 // Frame count, Element count define PaRAM_DST 3 // Destination Address define PaRAM_IDX 4 // Frame index, Element index define PaRAM_RDL 5 // Element count reload, Link address define EDMA_CIPR *(volatile int *)0x01A0FFE4 // EDMA Channel interrupt pending low register define EDMA_CIER *(volatile int *)0x01A0FFE8 // EDMA Channel interrupt enable low register define EDMA_CCER *(volatile int *)0x01A0FFEC // EDMA Channel chain enable register define EDMA_ER *(volatile int *)0x01A0FFF0 // EDMA Event low register define EDMA_EER *(volatile int *)0x01A0FFF4 // EDMA Event enable low register define EDMA_ECR *(volatile int *)0x01A0FFF8 // EDMA Event clear low register define EDMA_ESR *(volatile int *)0x01A0FFFC // EDMA Event set low register define PRI (2<<29) // 1:High priority, 2:Low priority define ESIZE (1<<27) // 0:32bit, 1:16bit, 2:8bit, 3:reserved define DS2 (0<<26) // 1:2-Dimensional define SUM (0<<24) // 0:no update, 1:increment, 2:decrement, 3:by index define DD2 (0<<23) // 1:2-Dimensional define DUM (0<<21) // 0:no update, 1:increment, 2:decrement, 3:by index define TCINT (1<<20) // 0:disable, 1:enable define TCC (8<<16) // 4 bit code define LINK (0<<1) // 0:disable, 1:enable define FS (1<<0) // 0:element, 1:frame define OptionField_0 (PRI|ESIZE|DS2|SUM|DD2|DUM|TCINT|TCC|LINK|FS) define DD2_1 (1<<23) // 1:2-Dimensional define DUM_1 (1<<21) // 0:no update, 1:increment, 2:decrement, 3:by index define TCC_1 (9<<16) // 4 bit code define OptionField_1 (PRI|ESIZE|DS2|SUM|DD2_1|DUM_1|TCINT|TCC_1|LINK|FS) define TCC_2 (10<<16)// 4 bit code define OptionField_2 (PRI|ESIZE|DS2|SUM|DD2|DUM|TCINT|TCC_2|LINK|FS) define DS2_3 (1<<26) // 1:2-Dimensional define SUM_3 (1<<24) // 0:no update, 1:increment, 2:decrement, 3:by index define TCC_3 (11<<16)// 4 bit code define OptionField_3 (PRI|ESIZE|DS2_3|SUM_3|DD2|DUM|TCINT|TCC_3|LINK|FS) pragma DATA_SECTION ( lcd,".sdram" ) pragma DATA_SECTION ( cam,".sdram" ) pragma DATA_SECTION ( rgb,".sdram" ) pragma DATA_SECTION ( u,".sdram" ) extern cregister volatile unsigned int IER; extern cregister volatile unsigned int CSR; short camcode = 0x08000; short lcdcode = 0x00000; short lcd[2][240][320]; short cam[2][240][320]; short rgb[64][32][32]; short bufsel; int *Cevent,*Levent,*CLink,flag=1; unsigned char v[240][160],out_y[120][160]; unsigned char y[240][320],out_u[120][80]; unsigned char u[240][160],out_v[120][80]; void PLL6713() { int i; // CPU Clock Input : 50MHz *(volatile int *)(0x01b7c100) = *(volatile int *)(0x01b7c100) & 0xfffffffe; for(i=0;i<4;i++); *(volatile int *)(0x01b7c100) = *(volatile int *)(0x01b7c100) | 0x08; *(volatile int *)(0x01b7c114) = 0x08001; // 50MHz/2 = 25MHz *(volatile int *)(0x01b7c110) = 0x0c; // 25MHz * 12 = 300MHz *(volatile int *)(0x01b7c118) = 0x08000; // SYSCLK1 = 300MHz/1 = 300MHz *(volatile int *)(0x01b7c11c) = 0x08001; // SYSCLK2 = 300MHz/2 = 150MHz // Peripheral Clock *(volatile int *)(0x01b7c120) = 0x08003; // SYSCLK3 = 300MHz/4 = 75MHz // SDRAM Clock for(i=0;i<4;i++); *(volatile int *)(0x01b7c100) = *(volatile int *)(0x01b7c100) & 0xfffffff7; for(i=0;i<4;i++); *(volatile int *)(0x01b7c100) = *(volatile int *)(0x01b7c100) | 0x01; } unsigned short ybr_565(short y,short u,short v) { int r,g,b; b = y + 1772*(u-128)/1000; if (b<0) b=0; if (b>255) b=255; g = y - (344*(u-128) + 714*(v-128))/1000; if (g<0) g=0; if (g>255) g=255; r = y + 1402*(v-128)/1000; if (r<0) r=0; if (r>255) r=255; return ((r&0x0f8)<<8)|((g&0x0fc)<<3)|((b&0x0f8)>>3); } void yuyv2yuv(char *yuyv,char *y,char *u,char *v) { int i,j,dy,dy1,dy2,s; for (j=s=dy=dy1=dy2=0;j<240;j++) { for (i=0;i<320;i+=2) { u[dy1++] = yuyv[s++]; y[dy++] = yuyv[s++]; v[dy2++] = yuyv[s++]; y[dy++] = yuyv[s++]; } } } interrupt void c_int06(void) { if(EDMA_CIPR&0x800){ EDMA_CIPR = 0xffff; bufsel=(++bufsel&0x01); Cevent[PaRAM_DST] = (int)cam[(bufsel+1)&0x01]; Levent[PaRAM_SRC] = (int)lcd[(bufsel+1)&0x01]; EDMA_ESR = 0x80; flag=1; } } void main() { int i,j,k,y0,y1,v0,u0; bufsel = 0; CSR &= (~0x1); PLL6713(); // Initialize C6713 PLL CE0CTL = 0xffffbf33;// SDRAM Space CE2CTL = (WSU|WST|WHD|RSU|RST|RHD|MTYPE); SDCTL = 0x57115000; vm3224init(); // Initialize vm3224k2 vm3224rate(1); // Set frame rate vm3224bl(15); // Set backlight VM3224CNTL = VM3224CNTL&0xffff | 0x2; // vm3224 interrupt enable for (k=0;k<64;k++) // Create RGB565 lookup table for (i=0;i<32;i++) for (j=0;j<32;j++) rgb[k][i][j] = ybr_565(k<<2,i<<3,j<<3); Cevent = (int *)(0x01a00000 + 24 * 7); Cevent[PaRAM_OPT] = OptionField_0; Cevent[PaRAM_SRC] = (int)&camcode; Cevent[PaRAM_CNT] = 1; Cevent[PaRAM_DST] = (int)&VM3224ADDH; Cevent = (int *)(0x01a00000 + 24 * 8); Cevent[PaRAM_OPT] = OptionField_1; Cevent[PaRAM_SRC] = (int)&VM3224DATA; Cevent[PaRAM_CNT] = (239<<16)|320; Cevent[PaRAM_DST] = (int)cam[bufsel]; Cevent[PaRAM_IDX] = 0; Levent = (int *)(0x01a00000 + 24 * 9); Levent[PaRAM_OPT] = OptionField_2; Levent[PaRAM_SRC] = (int)&lcdcode; Levent[PaRAM_CNT] = 1; Levent[PaRAM_DST] = (int)&VM3224ADDH; Levent = (int *)(0x01a00000 + 24 * 10); Levent[PaRAM_OPT] = OptionField_3; Levent[PaRAM_SRC] = (int)lcd[bufsel]; Levent[PaRAM_CNT] = (239<<16)|320; Levent[PaRAM_DST] = (int)&VM3224DATA; Levent[PaRAM_IDX] = 0; IER = IER | (1<<6)|3; CSR = CSR | 0x1; EDMA_CCER = (1<<8)|(1<<9)|(1<<10); EDMA_CIER = (1<<11); EDMA_CIPR = 0xffff; EDMA_ESR = 0x80; while (1) { if(flag) { // LED = 0; yuyv2yuv((char *)cam[bufsel],(char *)y,(char *)u,(char *)v); for(j=0;j<240;j++) for(i=0;i<320;i++) lcd[bufsel][j][i]=0; for(j=0;j<240;j+=2) for(i=0;i<320;i+=2) out_y[j>>1][i>>1]=(y[j][i]+y[j][i+1]+y[j+1][i]+y[j+1][i+1])>>2; for(j=0;j<240;j+=2) for(i=0;i<160;i+=2) { out_u[j>>1][i>>1]=(u[j][i]+u[j][i+1]+u[j+1][i]+u[j+1][i+1])>>2; out_v[j>>1][i>>1]=(v[j][i]+v[j][i+1]+v[j+1][i]+v[j+1][i+1])>>2; } for (j=0;j<120;j++) for (i=0;i<160;i+=2) { y0 = out_y[j][i]>>2; u0 = out_u[j][i>>1]>>3; v0 = out_v[j][i>>1]>>3; y1 = out_y[j][i+1]>>2; lcd[bufsel][j+60][i+80]=rgb[y0][u0][v0]; lcd[bufsel][j+60][i+81]=rgb[y1][u0][v0]; } flag=0; // LED = 1; } } }

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  • Oracle Linux / Symantec Partnership

    - by Ted Davis
    Fred Astaire and Ginger Rogers sang the now famous lyrics:  “You like to-may-toes and I like to-mah-toes”. In the tech world, is it Semantic or is it Symantec? Ah, well, we know it’s the latter. Actually, who doesn’t know or hasn’t heard of Symantec in the tech world? Symantec is thoroughly engrained in Enterprise customer infrastructure from their Storage Foundation Suite to their Anti-Virus products. It would be hard to find anyone who doesn’t use their software. Likewise, Oracle Linux is thoroughly engrained in Enterprise infrastructure – so our paths cross quite a bit. This is why the Oracle Linux  engineering team works with Symantec to make sure their applications and agents are supported on Oracle Linux. We also want to make sure the Oracle Linux / Symantec customer experience is trouble free so customer work continues at the same blistering pace. Here are a few Symantec applications that are supported on Oracle Linux: Storage Foundation Netbackup Enterprise Server Symantec Antivirus For Linux Veritas Cluster Server Backup Exec Agent for Linux So, while Fred and Ginger may disagree on how to spell tomato, for our software customers, the Oracle / Symantec partnership works together so our joint customers experience and hear the sweet song of success.

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  • Since a few days, Dropbox stopped syncing

    - by Fabio
    Theres a new problem with nautilus-dropbox and is the worst for a service like Dropbox: stopped syncing and their tech support don't believe their users. The problem is: start dropbox it downloads index creates folders start to download files stop downloading files or the speed is like 0.3k/seg even deleting everything doesn't work, even syncing a single folder with a few files, not even configuring a different limit speed or let all your bandwith, nothing works for me and i have found many users with the same problem. it's strange, i have two computers with ubuntu 14.04 and one with windows 7, and in one of the linux machines it works fine, but not in the other one. Both of them are x64. The answers from the tech support starts with "delete everything and reinstall" to "you may be blocking port 443", yeah, sure (and if i do that half of internet dissapears, idiot), but nothing works. Someone has some idea? i cant find any log file (at least a text log file like in /var/log) to understand what is dropbox doing and what is not working. PS: sorry for my "english", is not my language Examples: dropbox slow on ubuntu 14.04 Dropbox does not sync on ubuntu 14.04 Dropbox Status (in spanish but is the same thing) fabio@canopus:~$ dropbox status Sincronizando (Quedan 330 archivos., Faltan 9 días.) Descargando 330 archivos... (0,3 KB/s, Faltan 9 días.) 9 days for 330 files / 100Mb

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  • Get Smarter Just By Listening

    - by mark.wilcox
    Occasionally my friends ask me what do I listen/read to keep informed. So I thought I would like to post an update. First - there is an entirely new network being launched by Jason Calacanis called "ThisWeekIn". They have weekly shows on variety of topics including Startups, Android, Twitter, Cloud Computing, Venture Capital and now the iPad. If you want to keep ahead (and really get motivated) - I totally recommend listening to at least This Week in Startups. I also find Cloud Computing helpful. I also like listening to the Android show so that I can see how it's progressing. Because while I love my iPhone/iPad - it's  important to keep the competition in the game up to improve everything. I'm also not opposed to switching to Android if something becomes as nice experience - but so far - my take on Android devices are  - 10 years ago, I would have jumped all over them because of their hackability. But now, I'm in a phase, where I just want these devices to work and most of my creation is in non-programming areas - I find the i* experience better. Second - In terms of general entertaining tech news - I'm a big fan of This Week in Tech. Finally - For a non-geek but very informative show - The Kevin Pollack Show on ThisWeekIn network gets my highest rating. It's basically two-hours of in-depth interview with a wide variety of well-known comedian and movie stars. -- Posted via email from Virtual Identity Dialogue

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  • What's upcoming in the GlassFish Webinar Series

    - by pieter.humphrey
    2011 is kicking off with the return of the GF Webinar series as you've never seen it before.  It's going to be packed with information about Java EE6 and how simplicity, testability and convention-over-configuration is winning the hearts and minds of enterprise Java developers.  Don't miss these industry leading speakers and topics reviewing the cutting edge of Java EE6 implementations, tools, and much more.   Note:  future dates are subject to change. Jan 20th: GlassFish & Netbeans Jan 27th: Building a Simple Web Application with Java EE Feb 15th: Java EE Developer Tools 'shootout' with GlassFish Feb 24th: What's New in GlassFish 3.1 Clustering & HA Admin Console Coherence Web Integration Security Microkernel Architecture March 15th: GlassFish 3.1 - clustering deep dive March 29th: GlassFish 3.1 - Admin Console & Productivity Features April 5th: GlassFish 3.1 - Coherence Web Integration deep dive Possible "Tech cast live" event: April (date TBC): Special Guest Adam Bien April 19th: GlassFish 3.1 - Security deep dive with Byron Nevins & TBD May 3rd: GlassFish 3.1 - Microkernel Architecture deep dive Possible "Tech cast live" event: May 17th: "Upgrading to 3.1 from existing GlassFish installations" May 31st: Embedded GlassFish del.icio.us Tags: glassfish,development,java,java ee,java ee6,OTN,NetBeans,JDeveloper,enterprise Pack for Eclipse Technorati Tags: glassfish,development,java,java ee,java ee6,OTN,NetBeans,JDeveloper,enterprise Pack for Eclipse

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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • How to Manage Technical Employees

    - by Ajarn Mark Caldwell
    In my current position as Software Engineering Manager I have been through a lot of ups and downs with staffing, ranging from laying-off everyone who was on my team as we went through the great economic downturn in 2007-2008, to numerous rounds of interviewing and hiring contractors, full-time employees, and converting some contractors to employee status.  I have not yet blogged much about my experiences, but I plan to do that more in the next few months.  But before I do that, let me point you to a great article that somebody else wrote on The Unspoken Truth About Managing Geeks that really hits the target.  If you are a non-technical person who manages technical employees, you definitely have to read that article.  And if you are a technical person who has been promoted into management, this article can really help you do your job and communicate up the line of command about your team.  When you move into management with all the new and different demands put on you, it is easy to forget how things work in the tech subculture, and to lose touch with your team.  This article will help you remember what’s going on behind the scenes and perhaps explain why people who used to get along great no longer are, or why things seem to have changed since your promotion. I have to give credit to Andy Leonard (blog | twitter) for helping me find that article.  I have been reading his series of ramble-rants on managing tech teams, and the above article is linked in the first rant in the series, entitled Goodwill, Negative and Positive.  I have read a handful of his entries in this series and so far I pretty much agree with everything he has said, so of course I would encourage you to read through that series, too.

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  • Just started a job with Scrum. Something seems to be missing. I am new to Scrum

    - by punkouter
    The code is a complete mess of a combination of classic ASP/ASP.NET. The scrum consist of us patching up the big mess or making additions to it. We are all too busy doing that to start a rewrite so I am wondering.. Where is the part in Scrum where the developers can have the power to say that enough is enough and demand that they are given time to start the big rewrite ? We seem in an endless loop of just patching old code with 'Stories'. So things are being run by the non-technical people who seem to have no desire to push for a rewrite because they don't understand how bad the code base has gotten.. So who is in charge of making this big rewrite change happen ? The devs? The scrum master? The current strategy is just find time and do it ourselves without the higher ups involved.. since they are mostly to blame for the current mess we are in.. <-insert rant about non-tech people telling tech people what to do here-

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  • The Science Behind Technological Moral Panics

    - by Jason Fitzpatrick
    Why do some new technologies cause ripples and reactionary backlash in society but others slip into our daily lives almost entirely uncontested? It turns out there’s a rather specific combination of things the new technology must do to upset the public. At Wired they highlight the work of Genevieve Bell and her studies of how society reacts to new technology: Genevieve Bell believes she’s cracked this puzzle. Bell, director of interaction and experience research at Intel, has long studied how everyday people incorporate new tech into their lives. In a 2011 interview with The Wall Street Journal‘s Tech Europe blog, she outlined an interesting argument: To provoke moral panic, a technology must satisfy three rules. First, it has to change our relationship to time. Then it has to change our relationship to space. And, crucially, it has to change our relationship to one another. Individually, each of these transformations can be unsettling, but if you hit all three? Panic! Why We Freak Out About Some Technologies but Not Others [Wired] How To Play DVDs on Windows 8 6 Start Menu Replacements for Windows 8 What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives?

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  • How-To Geek is Hiring a Geeky Writer – Here Are the Details

    - by The Geek
    Think you have the perfect combination of geek knowledge and writing skills? We’re looking for an experienced writer to join our team, and here are all the details. We need a new writer to cover topics surrounding Windows 7 or 8, home networking, home routers, security, media, troubleshooting, mobile devices, and many similar topics. We are not looking for writers that focus solely on Linux or tech news writers. Please apply if you have the following qualities: You must be a geek at heart. You must be able to put in plenty of time, work, and dedication. If you’re too busy already, don’t apply. You must be able to write articles that are easy to understand. You must be creative. You must generate ideas for articles on your own, and take suggestions like a pro. You must be at least 18 years old. You must have solid English writing skills. You must be able to write tips, how-to articles, explainers, guides, instructional articles, etc. Again, we are not looking for tech news writers. Here’s a couple of our previous articles so you can get an idea of what we’re looking for in terms of quality and content. Please make sure to look through these before you decide to apply. How-to Article: Make Your Own Windows 8 Start Button with Zero Memory Usage Explainer: HTG Explains: When Do You Need to Update Your Drivers? Explainer: HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? How-To Article: How to Factory Reset Your Android Phone or Tablet When It Won’t Boot How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere

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  • Use of list-unsubscribe to improve inbox delivery

    - by Jeffrey Simon
    To overcome email being classified as spam by Gmail, Google recommends a number of steps, which we have implemented (namely SPF, DKIM, and Precedence: bulk). One additional measure they recommend at https://support.google.com/mail/bin/answer.py?hl=en&answer=81126#authentication reads as follows: Because Gmail can help users automatically unsubscribe from your email, we strongly recommend the following: Provide a 'List-Unsubscribe' header which points to an email address where the user can unsubscribe easily from future mailings (Note: This is not a substitute method for unsubscribing). Documentation for List-Unsubscribe is found at http://www.list-unsubscribe.com/. From this documentation I expect a button to be provided by a supported mail client. I have tested the 'List-Unsubscribe' header and it does not appear to provide the button. I have tested in both Gmail and OS X Mail. I tested with an http address and with both an email address and an http address. The format of the header is as follows: List-Unsubscribe: <mailto:[email protected]>, <http://domain.com/member/unsubscribe/[email protected]?id=12345N> No button appears in any test. My questions: How widely is List-Unsubscribe supported? Should a button be appearing somewhere, or does something else have to be present? I have seen a comment that even if the button is not present, services like Gmail, Yahoo, Hotmail/Windows Live would give higher regard to email having the header. Thus it might be worthwhile for this aspect alone. Please note that our standard email footer already contacts instructions and a link to allow unsubscribing from our email. Finally, is it worth while to implement this header? (That is, any downsides?)

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  • Twitter Tuesday - Top 10 @ArchBeat Tweets - June 3-9, 2014

    - by OTN ArchBeat
    The Top 10 tweets from @OTNArchBeat for the last seven days. RT @DBAKevlar: #EM12c rel4 is out! Woohoo!! Jun 3, 2014 at 10:36 AM Top 10 Arch Community Articles for May 2014 >> props to @markrittman @kevin_mcginley @porushh et al Jun 4, 2014 at 12:52 PM Architecture of Analytics: @markrittman @kevin_mcginley >> Free OTN Virtual Tech Summit - July 9 Jun 4, 2014 at 09:13 AM My Top 10 Tweets - May 27 - June 2 #ADF #Essbase #FusionApps #Goldengate #Kscope14 #WebLogic. Jun 3, 2014 at 10:27 AM Starting and Stopping a #JavaEE Environment when using Oracle #WebLogic | Rene van Wijk #oracleace Jun 5, 2014 at 11:00 AM Video: #KScope14 Preview: @DebraLilley never stops moving, never stops learning. Jun 3, 2014 at 11:19 AM The OTNArchBeat Daily is out! Stories via @oraclebase Jun 9, 2014 at 01:47 PM Where did my MDB concurrency go? | Eric Gross #weblogic Jun 9, 2014 at 08:48 AM Exalogic Tech tips and code samples from A-Team architect Andrew Hopkinson Jun 6, 2014 at 11:47 AM The OTNArchBeat Daily is out! Stories via @KentGraziano @DBAKevlar @dbasolved Jun 3, 2014 at 01:48 PM adf, essbase,

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  • So my employer wants me to do less programming and focus on IT support

    - by Rich
    I was hired into a non tech company's IT department as a programmer a few years back, and after several rounds of lay offs, we're down to a skeleton crew. I've saved the company hundreds of thousands of dollars with my projects and management has been happy with them (although most of the stakeholders have since left the company). Management now wants me to limit the programming that I do and spend most of my time on IT support: putting out fires, dealing with vendors, outsourced contractors, supporting company systems, managing projects, etc. I am a little burnt out on programming since I've been pushed pretty hard for the past several years. However, I'm not sure if this is a good career move in the long run. I'm a decent programmer (and also good with databases) but not obsessed with it to the point of coding outside of work. I'm approaching my mid 30s and there's potential ageism to deal with down the line. While I'm fortunate to have survived the lay offs, it sorta feels like my job is being "dumbed down". I have both good technical skills and people skills...but it doesn't take a genius to do what I'm doing now. And my success is being increasingly linked to others' performance rather than my own... Just looking for some advice. Is it time to move on? That's not really an easy thing to do since I'd likely have to move to another area to find another comparable tech job. Should I go after another pure technical role? Or should I stay and try to make this work? People say do what you "enjoy" but it doesn't really matter to me as long as I'm getting paid. Also the ageism thing is on the horizon and could be an issue eventually. I'm making a decent (but not great) salary. Should I chase money and maximize my income while I still have a chance? Or be happy with a moderate salary and 40 hour work week?

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  • OBIEE Capacity Planning

    - by THE
    I can not even recall how many times I was asked by a customer what size the machine should be bought to run our Software. Unfortunately Tech Support is not even the right address to answer that question, as a purchase decision is closely tied to the answer. Hence, Tech Support has been limited to the answer: "The biggest machine you can afford" . Many Customers were unhappy with that and have tried to get us to be more precise and that causes a lot of explanation and lengthy discussion. In the end no one is wiser or happier.  Therefore I am happy to report that at least for OBIEE the decision has just been made a whole lot easier. Have a look at the note Oracle BI EE 11g Architectural Deployment: Capacity Planning (Doc ID 1323646.1) The document attached to that note gives you a good overview for teh sizing of the machines that Oracle recommends to run OBIEE (be it a small installation or a bigger distributed installation) If you have any more questions about this topic and what machines we recommend, then get in contact with  Oracle Consulting or speak to your sales representative.

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  • Problem with understanding how to start

    - by Coolface
    Okay, this might be a little off-topic but i try anyway. Sorry to bother. So i'm working as sysadmin for at least 5 years now and i quite enjoy IT field in general. Somehow i was never interested in programming much but always want to learn something at least easy and for personal usage. As sysadmin i need scripting skills so learn shell scripting without much problems, i also try to learn pascal, delphi, basic over time and must recent was python. Well, my problem is when i try to learn programming i just can't apply what i learn from the books to the real word. What i mean is i understand there are data structures, algorithms, variables, lib's, if-then logic, etc. but i just can't understand how to apply this things when i want to do real things. Like i want to get a something simple as parse web page, i draw a quick algorithm like get a web page, find a word on it and write a to file, on the paper everything look simple but when i get to the coding i just stuck pretty much from the start. I try read code of the real programs that just totally confusing especially big parts with many classes so i'm just quickly lost a trail what this code do. I think i just lack some fundamentals to see a big picture but don't really know what this might be? Or maybe i just don't have a passion to programming at all... My best bet was a shell scripting so i have really no problems to write complex scripts but this just not enough. Recently i was read around 5 or 6 python books because everyone say it's so easy even kid can code something but still no much luck, python is good and easy but i can't make something harder then a prodecurial style code like in bash for easy things but when i want harder things i'm still stuck. In college i was also not a math and tech guy and like to study non-tech stuff mostly like economy, psychology maybe that my problem? Anyway any advice would be greatly appriciated.

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