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• Ok it has been pointed out to me

  - by Ratman21

  That it seems my blog is more of poor me or pity me or I deserve a job blog.   Hmmm I wont say, I have not wined here as I have used this blog to vent my frustration on the whole out of work thing (lack of money, self worth, family issues and the never end bills coming my way) but, it was also me trying to reach to others in the same boat as well as advertising, hay I am out here, employers.   It was also said, that I don’t have any thing listed here on me, like a cover letter or resume. Well there is but, it was so many months and post ago. Also what I had posted is not current. So here is my most current cover and resume.   Scott L Newman 45219 Dutton Way Callahan, Fl. 32011 To Whom It May Concern: I am really interested in the IT vacancie that you have listed for your company. Maybe I don’t have all the qualifications you want (hold on don’t hit delete yet) yet! But maybe I do, as I have over 20 + years experience in "IT” RIGHT NOW.   Read the rest of my cover and my resume. You will see what my “IT” skills are and it will Show that I can to this work! I can bring to your company along with my, can do attitude, a broad range of skills, including: Certified CompTIA A+, Security+  and Network+ Technician §         2.5 years (NOC) Network experience on large Cisco based Wan – UK to Austria §         20 years experience MIS/DP – Yes I can do IBM mainframes and Tandem  non-stops too §         18 years experience as technical Help Desk support – panicking users, no problem §         18 years experience with PC/Server based system, intranet and internet systems §         10+ years experienced on: Microsoft Office, Windows XP and Data Network Fundamentals (YES I do windows) §         Strong trouble shooting skills for software, hard ware and circuit issues (and I can tell you what kind of horrors I had to face on all of them). §         Very experienced on working with customers on problems – again panicking users, no problem §         Working experience with Remote Access (VPN/SecurID) – I didn’t just study them I worked on/with them §         Skilled in getting info for and creating documentation for Operation procedures (I don’t just wait for them to give it to me I go out and get it. Waiting for info on working applications is, well dumb) Multiple software languages (Hey I have done some programming) And much more experiences in “IT” (Mortgage, stocks and financial information systems experience and have worked “IT” in a hospital) Can multitask, also have ability to adapt to change and learn quickly. (once was put in charge of a system that I had not worked with for over two years. Talk about having to relearn and adapt to changes but, I did it.) I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 904-879-4880 or on my cell 352-356-0945 or by e-mail at [email protected] or leave a message on my web site (http://beingscottnewman.webs.com/). I have enclosed/attached my resume for your review and I look forward to hearing from you.   Thank you for taking a moment to consider my cover letter and resume. I appreciate how busy you are. Sincerely, Scott L. Newman    Scott L. Newman 45219 Dutton Way, Callahan, FL 32011? H (904)879-4880 C (352)356-0945 ? [email protected] Web - http://beingscottnewman.webs.com/                                                       ______                                                                                       OBJECTIVE To obtain a Network Operation or Helpdesk position.     PROFILE Information Technology Professional with 20+ years of experience. Volunteer website creator and back-up sound technician at True Faith Christian Fellowship. CompTIA A+, Network+ and Security+ Certified.   TECHNICAL AND PROFESSIONAL SKILLS   §         Technical Support §         Frame Relay §         Microsoft Office Suite §         Inventory Management §         ISDN §         Windows NT/98/XP §         Client/Vendor Relations §         CICS §         Cisco Routers/Switches §         Networking/Administration §         RPG §         Helpdesk §         Website Design/Dev./Management §         Assembler §         Visio §         Programming §         COBOL IV §               EDUCATION ? New HorizonsComputerLearningCenter, Jacksonville, Florida – CompTIA A+, Security+ and Network+ Certified.             Currently working on CCNA Certification ?MottCommunity College, Flint, Michigan – Associates Degree - Data Processing and General Education ? Currently studying Japanese     PROFESSIONAL             TrueFaithChristianFellowshipChurch – Callahan, FL, October 2009 – Present Web site Tech ·        Web site Creator/tech, back up song leader and back up sound technician. Note church web site is (http://ambassadorsforjesuschrist.webs.com/) U.S. Census (temp employee) Feb. 23 to March 8, 2010 ·        Enumerator for NassauCounty   ThomasCreekBaptistChurch – Callahan, FL,     June 2008 – September 2009 Churchsound and video technician      ·        sound and video technician           Fidelity National Information Services ? Jacksonville, FL ? February 01, 2005 to October 28, 2008 Client Server Dev/Analyst I ·        Monitored Multiple Debit Card sites, Check Authorization customers and the Card Auth system (AuthNet) for problems with the sites, connections, servers (on our LAN) and/or applications ·        Night (NOC) Network operator for a large Wide Area Network (WAN) ·        Monitored Multiple Check Authorization customers for problems with circuits, routers and applications ·        Resolved circuit and/or router issues or assist circuit carrier in resolving issue ·        Resolved application problems or assist application support in resolution ·        Liaison between customer and application support ·        Maintained and updated the NetOps Operation procedures Guide ·        Kept the listing of equipment on the raised floor updated ·        Involved in the training of all Night Check and Card server operation operators ·        FNIS acquired Certegy in 2005. Was one of 3 kept on.   Certegy ? St.Pete, FL ? August 31, 2003 to February 1, 2005 Senior NetOps Operator(FNIS acquired Certegy in 2005 all of above jobs/skills were same as listed in FNIS) ·        Converting Documentation to Adobe format ·        Sole trainer of day/night shift System Management Center operators (SMC) ·        Equifax spun off Card/Check Dept. as Certegy. Certegy terminated contract with EDS. One of six in the whole IT dept that was kept on.   EDS  (Certegy Account) ? St.Pete, FL ? July 1, 1999 to August 31, 2003 Senior NetOps Operator ·        Equifax outsourced the NetOps dept. to EDS in 1999. ·        Same job skills as listed above for FNIS.   Equifax ? St.Pete&Tampa, FL ? January 1, 1991 to July 1, 1999 NetOps/Tandem Operator ·        All of the above for FNIS, except for circuit and router issues ·        Operated, monitored and trouble shot Tandem mainframe and servers on LAN ·        Supported in the operation of the Print, Tape and Microfiche rooms ·        Equifax acquired TelaCredit in 1991.   TelaCredit ? Tampa, FL ? June 28, 1989 to January 1, 1991 Tandem Operator ·        Operated and monitored Tandem Non-stop systems for Card and Check Auths ·        Operated multiple high-speed Laser printers and Microfiche printers ·        Mounted, filed and maintained 18 reel-to-reel mainframe tape drives, cartridges tape drives and tape library.

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• Declarative Architectures in Infrastructure as a Service (IaaS)

  - by BuckWoody

  I deal with computing architectures by first laying out requirements, and then laying in any constraints for it's success. Only then do I bring in computing elements to apply to the system. As an example, a requirement might be "world-side availability" and a constraint might be "with less than 80ms response time and full HA" or something similar. Then I can choose from the best fit of technologies which range from full-up on-premises computing to IaaS, PaaS or SaaS. I also deal in abstraction layers - on-premises systems are fully under your control, in IaaS the hardware is abstracted (but not the OS, scale, runtimes and so on), in PaaS the hardware and the OS is abstracted and you focus on code and data only, and in SaaS everything is abstracted - you merely purchase the function you want (like an e-mail server or some such) and simply use it. When you think about solutions this way, the architecture moves to the primary factor in your decision. It's problem-first architecting, and then laying in whatever technology or vendor best fixes the problem. To that end, most architects design a solution using a graphical tool (I use Visio) and then creating documents that  let the rest of the team (and business) know what is required. It's the template, or recipe, for the solution. This is extremely easy to do for SaaS - you merely point out what the needs are, research the vendor and present the findings (and bill) to the business. IT might not even be involved there. In PaaS it's not much more complicated - you use the same Application Lifecycle Management and design tools you always have for code, such as Visual Studio or some other process and toolset, and you can "stamp out" the application in multiple locations, update it and so on. IaaS is another story. Here you have multiple machines, operating systems, patches, virus scanning, run-times, scale-patterns and tools and much more that you have to deal with, since essentially it's just an in-house system being hosted by someone else. You can certainly automate builds of servers - we do this as technical professionals every day. From Windows to Linux, it's simple enough to create a "build script" that makes a system just like the one we made yesterday. What is more problematic is being able to tie those systems together in a coherent way (as a solution) and then stamp that out repeatedly, especially when you might want to deploy that solution on-premises, or in one cloud vendor or another. Lately I've been working with a company called RightScale that does exactly this. I'll point you to their site for more info, but the general idea is that you document out your intent for a set of servers, and it will deploy them to on-premises clouds, Windows Azure, and other cloud providers all from the same script. In other words, it doesn't contain the images or anything like that - it contains the scripts to build them on-premises or on a cloud vendor like Microsoft. Using a tool like this, you combine the steps of designing a system (all the way down to passwords and accounts if you wish) and then the document drives the distribution and implementation of that intent. As time goes on and more and more companies implement solutions on various providers (perhaps for HA and DR) then this becomes a compelling investigation. The RightScale information is here, if you want to investigate it further. Yes, there are other methods I've found, but most are tied to a single kind of cloud, and I'm not into vendor lock-in. Poppa Bear Level - Hands-on EvaluateRightScale at no cost.  Just bring your Windows Azurecredentials and follow the these tutorials: Sign Up for Windows Azure Add     Windows Azure to a RightScale Account Windows Azure Virtual Machines     3-tier Deployment Momma Bear Level - Just the Right level... ;0)  WindowsAzure Evaluation Guide - if you are new toWindows Azure Virtual Machines and new to RightScale, we recommend that youread the entire evaluation guide to gain a more complete understanding of theWindows Azure + RightScale solution.    WindowsAzure Support Page @ support.rightscale.com - FAQ's, tutorials,etc. for  Windows Azure Virtual Machines (Work in Progress) Baby Bear Level - Marketing WindowsAzure Page @ www.rightscale.com - find overview informationincluding solution briefs and presentation & demonstration videos   Scale     and Automate Applications on Windows Azure  Solution Brief     - how RightScale makes Windows Azure Virtual Machine even better SQL     Server on Windows Azure  Solution Brief   -       Run Highly Available SQL Server on Windows Azure Virtual Machines

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Coping with infrastructure upgrades

  - by Fatherjack

  A common topic for questions on SQL Server forums is how to plan and implement upgrades to SQL Server. Moving from old to new hardware or moving from one version of SQL Server to another. There are other circumstances where upgrades of other systems affect SQL Server DBAs. For example, where I work at the moment there is an Microsoft Exchange (email) server upgrade in progress. It it being handled by a different team so I’m not wholly sure on the details but we are in a situation where there are currently 2 Exchange email servers – the old one and the new one. Users mail boxes are being transferred in a planned process but as we approach the old server being turned off we have to also make sure that our SQL Servers get updated to use the new SMTP server for all of the SQL Agent notifications, SSIS packages etc. My servers have a number of profiles so that various jobs can send emails on behalf of various departments and different systems. This means there are lots of places that the old server name needs to be replaced by the new one. Anyone who has set up DBMail and enjoyed the click-tastic odyssey of screens to create Profiles and Accounts and so on and so forth ought to seek some professional help in my opinion. It’s a nightmare of back and forth settings changes and it stinks. I wasn’t looking forward to heading into this mess of a UI and changing the old Exchange server name for the new one on all my SQL Instances for all of the accounts I have set up. So I did what any Englishmen with a shed would do, I decided to take it apart and see if I can fix it another way. I took a guess that we are going to be working in MSDB and Books OnLine was remarkably helpful and amongst a lot of information told me about a couple of procedures that can be used to interrogate DBMail settings. USE [msdb] -- It's where all the good stuff is kept GO EXEC dbo.sysmail_help_profile_sp; EXEC dbo.sysmail_help_account_sp; Both of these procedures take optional parameters with the same name – ID and Name. If you provide an ID or a name then the results you get back are for that specific Profile or Account. Otherwise you get details of all Profiles and Accounts on the server you are connected to. As you can see (click for a bigger image), the Account has the SMTP server information in the servername column. We want to change that value to NewSMTP.Contoso.com. Now it appears that the procedure we are looking at gets it’s data from the sysmail_account and sysmail_server tables, you can get the results the stored procedure provides if you run the code below. SELECT [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [last_mod_datetime] , [last_mod_user] FROM dbo.sysmail_account AS sa; SELECT [account_id] , [servertype] , [servername] , [port] , [username] , [credential_id] , [use_default_credentials] , [enable_ssl] , [flags] , [last_mod_datetime] , [last_mod_user] , [timeout] FROM dbo.sysmail_server AS sms Now, we have no real idea how these tables are linked and whether making an update direct to one or other of them is going to do what we want or whether it will entirely cripple our ability to send email from SQL Server so we wont touch those tables with any UPDATE TSQL. So, back to Books OnLine then and we find sysmail_update_account_sp. It’s exactly what we need. The examples in BOL take the form (as below) of having every parameter explicitly defined. Not wanting to totally obliterate the existing values by not passing values in all of the parameters I set to writing some code to gather the existing data from the tables and re-write the SMTP server name and then execute the resulting TSQL. IF OBJECT_ID('tempdb..#sysmailprofiles') IS NOT NULL DROP TABLE #sysmailprofiles GO CREATE TABLE #sysmailprofiles ( account_id INT , [name] VARCHAR(50) , [description] VARCHAR(500) , email_address VARCHAR(500) , display_name VARCHAR(500) , replyto_address VARCHAR(500) , servertype VARCHAR(10) , servername VARCHAR(100) , port INT , username VARCHAR(100) , use_default_credentials VARCHAR(1) , ENABLE_ssl VARCHAR(1) ) INSERT [#sysmailprofiles] ( [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [servertype] , [servername] , [port] , [username] , [use_default_credentials] , [ENABLE_ssl] ) EXEC [dbo].[sysmail_help_account_sp] DECLARE @TSQL NVARCHAR(1000) SELECT TOP 1 @TSQL = 'EXEC [dbo].[sysmail_update_account_sp] @account_id = ' + CAST([s].[account_id] AS VARCHAR(20)) + ', @account_name = ''' + [s].[name] + '''' + ', @email_address = N''' + [s].[email_address] + '''' + ', @display_name = N''' + [s].[display_name] + '''' + ', @replyto_address = N''' + s.replyto_address + '''' + ', @description = N''' + [s].[description] + '''' + ', @mailserver_name = ''NEWSMTP.contoso.com''' + +', @mailserver_type = ' + [s].[servertype] + ', @port = ' + CAST([s].[port] AS VARCHAR(20)) + ', @username = ' + COALESCE([s].[username], '''''') + ', @use_default_credentials =' + CAST(s.[use_default_credentials] AS VARCHAR(1)) + ', @enable_ssl =' + [s].[ENABLE_ssl] FROM [#sysmailprofiles] AS s WHERE [s].[servername] = 'SMTP.Contoso.com' SELECT @tsql EXEC [sys].[sp_executesql] @tsql This worked well for me and testing the email function EXEC dbo.sp_send_dbmail afterwards showed that the settings were indeed using our new Exchange server. It was only later in writing this blog that I tried running the sysmail_update_account_sp procedure with only the SMTP server name parameter value specified. Despite what Books OnLine might intimate, you can do this and only the values for parameters specified get changed. If a parameter is not specified in the execution of the procedure then the values remain unchanged. This renders most of the above script unnecessary as I could have simply specified the account_id that I want to amend and the new value for the parameter I want to update. EXEC sysmail_update_account_sp @account_id = 1, @mailserver_name = 'NEWSMTP.Contoso.com' This wasn’t going to be the main reason for this post, it was meant to describe how to capture values from a stored procedure and use them in dynamic TSQL but instead we are here and (re)learning the fact that Books Online is a little flawed in places. It is a fantastic resource for anyone working with SQL Server but the reader must adopt an enquiring frame of mind and use a little curiosity to try simple variations on examples to fully understand the code you are working with. I think the author(s) of this part of Books OnLine missed an opportunity to include a third example that had fewer than all parameters specified to give a lead to this method existing.

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• Sending Outlook Invites

  - by Daniel Moth

  Sending an Outlook invite for a meeting (also referred to as S+ in Microsoft) is a simple thing to get right if you just run the quick mental check below, which is driven by visual cues in the Outlook UI. I know that some folks don’t do this often or are new to Outlook, so if you know one of those folks share this blog post with them and if they read nothing else ask them to read step 7. Add on the To line the folks that you want to be at the meeting. Indicate optional invitees. Click on the “To” button to bring up the dialog that lets you move folks to be Optional (you can also do this from the Scheduling Assistant). Set the Reminder according to the attendee that has to travel the most. 5 minutes is the minimum. Use the Response Options and uncheck the "Request Response" if your event is going ahead regardless of who can make it or not, i.e. if everyone is optional. Don’t force every recipient to make an extra click, instead make the extra click yourself - you are the organizer. Add a good subject Make the subject such that just by reading it folks know what the meeting is about. Examples, e.g. "Review…", "Finalize…", "XYZ sync up" If this is only between two people and what is commonly referred to as a one to one, the subject would be something like "MyName/YourName 1:1" Write the subject in such a way that when the recipient sees this on their calendar among all the other items, they know what this meeting is about without having to see location, recipients, or any other information about the invite. Add a location, typically a meeting room. If recipients are from different buildings, schedule it where the folks that are doing the other folks a favor live. Otherwise schedule it wherever the least amount of people will have to travel. If you send me an invite to come to your building, and there is more of us than you, you are silently sending me the message that you are doing me a favor so if you don’t want to do that, include a note of why this is in your building, e.g. "Sorry we are slammed with back to back meetings today so hope you can come over to our building". If this is in someone's office, the location would be something like "Moth's office (7/666)" where in parenthesis you see the office location. If some folks are remote in another building/country, or if you know you picked a time which wasn't free for everyone, add an Online option (click the Lync Meeting button). Add a date and time. This MUST be at a time that is showing on the recipients’ calendar as FREE or at worst TENTATIVE. You can check that on the Scheduling Assistant. The reality is that this is not always possible, so in that case you MUST say something about it in the Invite Body, e.g. "Sorry I can see X has a conflict, but I cannot find a better slot", or "With so many of us there are some conflicts and I cannot find a better slot so hope this works", or "Apologies but due to Y we must have this meeting at this time and I know there are some conflicts, hope you can make it anyway". When you do that, I better not be able to find a better slot myself for all of us, and of course when you do that you have implicitly designated the Busy folks as optional. Finally, the body of the invite. This has the agenda of the meeting and if applicable the courtesy apologies due to messing up steps 6 & 7. This should not be the introduction to the meeting, in other words the recipients should not be surprised when they see the invite and go to the body to read it. Notifying them of the meeting takes place via separate email where you explain the purpose and give them a heads up that you'll be sending an invite. That separate email is also your chance to attach documents, don’t do that as part of the invite. TIP: If you have sent mail about the meeting, you can then go to your sent folder to select the message and click the "Meeting" button (Ctrl+Alt+R). This will populate the body with the necessary background, auto select the mandatory and optional attendees as per the TO/CC line, and have a subject that may be good enough already (or you can tweak it). Long to write, but very quick to remember and enforce since most of it is common sense and the checklist is driven of the visual cues in the UI you use to send the invite. Comments about this post by Daniel Moth welcome at the original blog.

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• The Apple iPad &ndash; I&rsquo;m gonna get it!

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Well, heck, here comes another non-techie blogpost. You know I’m a geek, so I love gadgets! I found it RATHER interesting to see all the negative news on the blogosphere about the iPad. The main bitch points are - No Multi tasking No Flash Just a bigger iPhone. So here’s the deal! My view is, the above 3 are EXACTLY what I had personally hoped for in the Apple iPad. Before the release, I had gone on the record saying - “If the Apple Tablet is able to run full fledged iTunes (so I can get rid of iTunes on my desktop, I don’t like iTunes on Windows), can browse the net, can read PDFs, and will be under $1000, I’ll buy it”. Well, so, the released iPad wasn’t exactly like my dream tablet. The biggest downer IMO was it’s inability to run full iTunes. But, really, in retrospect, I like the newly released iPad. And here is why. No Multi tasking and No Flash, means much better battery life. Frankly, I rarely multi task on my laptop/desktop .. yeah I know my OS does .. but ME – I don’t multi task, and I don’t think you do either!! As I type this blogpost, I have a few windows running behind the scenes, but they are simply waiting for me to get back to them. The only thing truly running and I am making use of, other than this blogost, is media player playing some music – which the iPad can do. Also, I am logged into IM/Email – which again, iPad can do via notifications. It does the limited multitasking I need, without chewing down on batteries. Smart thinking, precisely the reason I love the iPhone. I don’t want a bulky battery consuming machine. Lack of flash? Okay sure, I can’t see Hulu on my iPad. That’s some loss. I can see youtube. Also, per Adobe I can’t see some porn sites, which I don’t want to see on my iPad. But, Flash is heavy. Especially flash video. My dream is to see silverlight run on the iPhone and iPad. No flash = not such a big loss. Speaking of battery life – 10 hours is plenty. I haven’t been away from electricity for that long usually, so I’m okay with charging it up when it runs low. It’s really not such a big deal honestly. Finally, eBook functionality – wow! I went on the record saying, eBook readers are not for me, but seriously, the iPad is perfect for my eBook needs at least. And as far it being just a bigger iPhone? I’ve always wanted a bigger iPhone, precisely for the eBook reading experience. I love my iPhone, I love the apps on it. The only thing that sucks about the iPhone is battery life, but other than that, it is the best gadget I have ever bought! And something that runs on mobile chips, is that thin, and those newly written apps .. mail, calendar .. I am very very excited to get my iPad, which will be the 64gig 3G version. The biggest plus in an iPad ……… no contract on data. I am *hoping*, this means that I can buy a SIM card in Europe, and use the iPad here. That would be killer awesome! But hey, if I had to pick downers in the iPad, they would be - - I wish they had a 128G Version. Now that we have a good video viewing machine, I know I’d chew up space quickly.- Sync over WIFI, seriously Apple.  Both for iPhone and iPad.- 3 month wait!!- Existing iPhone users should get a discount on the iPad data plan. Comment on the article ....

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• Rkhunter 122 suspect files; do I have a problem?

  - by user276166

  I am new to ubuntu. I am using Xfce Ubuntu 14.04 LTS. I have ran rkhunter a few weeks age and only got a few warnings. The forum said that they were normal. But, this time rkhunter reported 122 warnings. Please advise. casey@Shaman:~$ sudo rkhunter -c [ Rootkit Hunter version 1.4.0 ] Checking system commands... Performing 'strings' command checks Checking 'strings' command [ OK ] Performing 'shared libraries' checks Checking for preloading variables [ None found ] Checking for preloaded libraries [ None found ] Checking LD_LIBRARY_PATH variable [ Not found ] Performing file properties checks Checking for prerequisites [ Warning ] /usr/sbin/adduser [ Warning ] /usr/sbin/chroot [ Warning ] /usr/sbin/cron [ OK ] /usr/sbin/groupadd [ Warning ] /usr/sbin/groupdel [ Warning ] /usr/sbin/groupmod [ Warning ] /usr/sbin/grpck [ Warning ] /usr/sbin/nologin [ Warning ] /usr/sbin/pwck [ Warning ] /usr/sbin/rsyslogd [ Warning ] /usr/sbin/useradd [ Warning ] /usr/sbin/userdel [ Warning ] /usr/sbin/usermod [ Warning ] /usr/sbin/vipw [ Warning ] /usr/bin/awk [ Warning ] /usr/bin/basename [ Warning ] /usr/bin/chattr [ Warning ] /usr/bin/cut [ Warning ] /usr/bin/diff [ Warning ] /usr/bin/dirname [ Warning ] /usr/bin/dpkg [ Warning ] /usr/bin/dpkg-query [ Warning ] /usr/bin/du [ Warning ] /usr/bin/env [ Warning ] /usr/bin/file [ Warning ] /usr/bin/find [ Warning ] /usr/bin/GET [ Warning ] /usr/bin/groups [ Warning ] /usr/bin/head [ Warning ] /usr/bin/id [ Warning ] /usr/bin/killall [ OK ] /usr/bin/last [ Warning ] /usr/bin/lastlog [ Warning ] /usr/bin/ldd [ Warning ] /usr/bin/less [ OK ] /usr/bin/locate [ OK ] /usr/bin/logger [ Warning ] /usr/bin/lsattr [ Warning ] /usr/bin/lsof [ OK ] /usr/bin/mail [ OK ] /usr/bin/md5sum [ Warning ] /usr/bin/mlocate [ OK ] /usr/bin/newgrp [ Warning ] /usr/bin/passwd [ Warning ] /usr/bin/perl [ Warning ] /usr/bin/pgrep [ Warning ] /usr/bin/pkill [ Warning ] /usr/bin/pstree [ OK ] /usr/bin/rkhunter [ OK ] /usr/bin/rpm [ Warning ] /usr/bin/runcon [ Warning ] /usr/bin/sha1sum [ Warning ] /usr/bin/sha224sum [ Warning ] /usr/bin/sha256sum [ Warning ] /usr/bin/sha384sum [ Warning ] /usr/bin/sha512sum [ Warning ] /usr/bin/size [ Warning ] /usr/bin/sort [ Warning ] /usr/bin/stat [ Warning ] /usr/bin/strace [ Warning ] /usr/bin/strings [ Warning ] /usr/bin/sudo [ Warning ] /usr/bin/tail [ Warning ] /usr/bin/test [ Warning ] /usr/bin/top [ Warning ] /usr/bin/touch [ Warning ] /usr/bin/tr [ Warning ] /usr/bin/uniq [ Warning ] /usr/bin/users [ Warning ] /usr/bin/vmstat [ Warning ] /usr/bin/w [ Warning ] /usr/bin/watch [ Warning ] /usr/bin/wc [ Warning ] /usr/bin/wget [ Warning ] /usr/bin/whatis [ Warning ] /usr/bin/whereis [ Warning ] /usr/bin/which [ OK ] /usr/bin/who [ Warning ] /usr/bin/whoami [ Warning ] /usr/bin/unhide.rb [ Warning ] /usr/bin/mawk [ Warning ] /usr/bin/lwp-request [ Warning ] /usr/bin/heirloom-mailx [ OK ] /usr/bin/w.procps [ Warning ] /sbin/depmod [ Warning ] /sbin/fsck [ Warning ] /sbin/ifconfig [ Warning ] /sbin/ifdown [ Warning ] /sbin/ifup [ Warning ] /sbin/init [ Warning ] /sbin/insmod [ Warning ] /sbin/ip [ Warning ] /sbin/lsmod [ Warning ] /sbin/modinfo [ Warning ] /sbin/modprobe [ Warning ] /sbin/rmmod [ Warning ] /sbin/route [ Warning ] /sbin/runlevel [ Warning ] /sbin/sulogin [ Warning ] /sbin/sysctl [ Warning ] /bin/bash [ Warning ] /bin/cat [ Warning ] /bin/chmod [ Warning ] /bin/chown [ Warning ] /bin/cp [ Warning ] /bin/date [ Warning ] /bin/df [ Warning ] /bin/dmesg [ Warning ] /bin/echo [ Warning ] /bin/ed [ OK ] /bin/egrep [ Warning ] /bin/fgrep [ Warning ] /bin/fuser [ OK ] /bin/grep [ Warning ] /bin/ip [ Warning ] /bin/kill [ Warning ] /bin/less [ OK ] /bin/login [ Warning ] /bin/ls [ Warning ] /bin/lsmod [ Warning ] /bin/mktemp [ Warning ] /bin/more [ Warning ] /bin/mount [ Warning ] /bin/mv [ Warning ] /bin/netstat [ Warning ] /bin/ping [ Warning ] /bin/ps [ Warning ] /bin/pwd [ Warning ] /bin/readlink [ Warning ] /bin/sed [ Warning ] /bin/sh [ Warning ] /bin/su [ Warning ] /bin/touch [ Warning ] /bin/uname [ Warning ] /bin/which [ OK ] /bin/kmod [ Warning ] /bin/dash [ Warning ] [Press <ENTER> to continue] Checking for rootkits... Performing check of known rootkit files and directories 55808 Trojan - Variant A [ Not found ] ADM Worm [ Not found ] AjaKit Rootkit [ Not found ] Adore Rootkit [ Not found ] aPa Kit [ Not found ] Apache Worm [ Not found ] Ambient (ark) Rootkit [ Not found ] Balaur Rootkit [ Not found ] BeastKit Rootkit [ Not found ] beX2 Rootkit [ Not found ] BOBKit Rootkit [ Not found ] cb Rootkit [ Not found ] CiNIK Worm (Slapper.B variant) [ Not found ] Danny-Boy's Abuse Kit [ Not found ] Devil RootKit [ Not found ] Dica-Kit Rootkit [ Not found ] Dreams Rootkit [ Not found ] Duarawkz Rootkit [ Not found ] Enye LKM [ Not found ] Flea Linux Rootkit [ Not found ] Fu Rootkit [ Not found ] Fuck`it Rootkit [ Not found ] GasKit Rootkit [ Not found ] Heroin LKM [ Not found ] HjC Kit [ Not found ] ignoKit Rootkit [ Not found ] IntoXonia-NG Rootkit [ Not found ] Irix Rootkit [ Not found ] Jynx Rootkit [ Not found ] KBeast Rootkit [ Not found ] Kitko Rootkit [ Not found ] Knark Rootkit [ Not found ] ld-linuxv.so Rootkit [ Not found ] Li0n Worm [ Not found ] Lockit / LJK2 Rootkit [ Not found ] Mood-NT Rootkit [ Not found ] MRK Rootkit [ Not found ] Ni0 Rootkit [ Not found ] Ohhara Rootkit [ Not found ] Optic Kit (Tux) Worm [ Not found ] Oz Rootkit [ Not found ] Phalanx Rootkit [ Not found ] Phalanx2 Rootkit [ Not found ] Phalanx2 Rootkit (extended tests) [ Not found ] Portacelo Rootkit [ Not found ] R3dstorm Toolkit [ Not found ] RH-Sharpe's Rootkit [ Not found ] RSHA's Rootkit [ Not found ] Scalper Worm [ Not found ] Sebek LKM [ Not found ] Shutdown Rootkit [ Not found ] SHV4 Rootkit [ Not found ] SHV5 Rootkit [ Not found ] Sin Rootkit [ Not found ] Slapper Worm [ Not found ] Sneakin Rootkit [ Not found ] 'Spanish' Rootkit [ Not found ] Suckit Rootkit [ Not found ] Superkit Rootkit [ Not found ] TBD (Telnet BackDoor) [ Not found ] TeLeKiT Rootkit [ Not found ] T0rn Rootkit [ Not found ] trNkit Rootkit [ Not found ] Trojanit Kit [ Not found ] Tuxtendo Rootkit [ Not found ] URK Rootkit [ Not found ] Vampire Rootkit [ Not found ] VcKit Rootkit [ Not found ] Volc Rootkit [ Not found ] Xzibit Rootkit [ Not found ] zaRwT.KiT Rootkit [ Not found ] ZK Rootkit [ Not found ] [Press <ENTER> to continue] Performing additional rootkit checks Suckit Rookit additional checks [ OK ] Checking for possible rootkit files and directories [ None found ] Checking for possible rootkit strings [ None found ] Performing malware checks Checking running processes for suspicious files [ None found ] Checking for login backdoors [ None found ] Checking for suspicious directories [ None found ] Checking for sniffer log files [ None found ] Performing Linux specific checks Checking loaded kernel modules [ OK ] Checking kernel module names [ OK ] [Press <ENTER> to continue] Checking the network... Performing checks on the network ports Checking for backdoor ports [ None found ] Checking for hidden ports [ Skipped ] Performing checks on the network interfaces Checking for promiscuous interfaces [ None found ] Checking the local host... Performing system boot checks Checking for local host name [ Found ] Checking for system startup files [ Found ] Checking system startup files for malware [ None found ] Performing group and account checks Checking for passwd file [ Found ] Checking for root equivalent (UID 0) accounts [ None found ] Checking for passwordless accounts [ None found ] Checking for passwd file changes [ Warning ] Checking for group file changes [ Warning ] Checking root account shell history files [ None found ] Performing system configuration file checks Checking for SSH configuration file [ Not found ] Checking for running syslog daemon [ Found ] Checking for syslog configuration file [ Found ] Checking if syslog remote logging is allowed [ Not allowed ] Performing filesystem checks Checking /dev for suspicious file types [ Warning ] Checking for hidden files and directories [ Warning ] [Press <ENTER> to continue] System checks summary ===================== File properties checks... Required commands check failed Files checked: 137 Suspect files: 122 Rootkit checks... Rootkits checked : 291 Possible rootkits: 0 Applications checks... All checks skipped The system checks took: 5 minutes and 11 seconds All results have been written to the log file (/var/log/rkhunter.log)

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• Modularity through HTTP

  - by Michael Williamson

  As programmers, we strive for modularity in the code we write. We hope that splitting the problem up makes it easier to solve, and allows us to reuse parts of our code in other applications. Object-orientation is the most obvious of many attempts to get us closer to this ideal, and yet one of the most successful approaches is almost accidental: the web. Programming languages provide us with functions and classes, and plenty of other ways to modularize our code. This allows us to take our large problem, split it into small parts, and solve those small parts without having to worry about the whole. It also makes it easier to reason about our code. So far, so good, but now that we’ve written our small, independent module, for example to send out e-mails to my customers, we’d like to reuse it in another application. By creating DLLs, JARs or our platform’s package container of choice, we can do just that – provided our new application is on the same platform. Want to use a Java library from C#? Well, good luck – it might be possible, but it’s not going to be smooth sailing. Even if a library exists, it doesn’t mean that using it going to be a pleasant experience. Say I want to use Java to write out an XML document to an output stream. You’d imagine this would be a simple one-liner. You’d be wrong: import org.w3c.dom.*; import java.io.*; import javax.xml.transform.*; import javax.xml.transform.dom.*; import javax.xml.transform.stream.*; private static final void writeDoc(Document doc, OutputStream out) throws IOException { try { Transformer t = TransformerFactory.newInstance().newTransformer(); t.setOutputProperty(OutputKeys.DOCTYPE_SYSTEM, doc.getDoctype().getSystemId()); t.transform(new DOMSource(doc), new StreamResult(out)); } catch (TransformerException e) { throw new AssertionError(e); // Can't happen! } } Most of the time, there is a good chance somebody else has written the code before, but if nobody can understand the interface to that code, nobody’s going to use it. The result is that most of the code we write is just a variation on a theme. Despite our best efforts, we’ve fallen a little short of our ideal, but the web brings us closer. If we want to send e-mails to our customers, we could write an e-mail-sending library. More likely, we’d use an existing one for our language. Even then, we probably wouldn’t have niceties like A/B testing or DKIM signing. Alternatively, we could just fire some HTTP requests at MailChimp, and get a whole slew of features without getting anywhere near the code that implements them. The web is inherently language agnostic. So long as your language can send and receive text over HTTP, and probably parse some JSON, you’re about as well equipped as anybody. Instead of building libraries for a specific language, we can build a service that almost every language can reuse. The text-based nature of HTTP also helps to limit the complexity of the API. As SOAP will attest, you can still make a horrible mess using HTTP, but at least it is an obvious horrible mess. Complex data structures are tedious to marshal to and from text, providing a strong incentive to keep things simple. By contrast, spotting the complexities in a class hierarchy is often not as easy. HTTP doesn’t solve every problem. It probably isn’t such a good idea to use it inside an inner loop that’s executed thousands of times per second. What’s more, the HTTP approach might introduce some new problems. We often need to add a thin shim to each application that we wish to communicate over HTTP. For instance, we might need to write a small plugin in PHP if we want to integrate WordPress into our system. Suddenly, instead of a system written in one language, we’re maintaining a system with several distinct languages and platforms. Even then, we should strive to avoid re-implementing the same old thing. As programmers, we consistently underestimate both the cost of building a system and the ongoing maintenance. If we allow ourselves to integrate existing applications, even if they’re in unfamiliar languages, we save ourselves those development and maintenance costs, as well as being able to pick the best solution for our problem. Thanks to the web, HTTP is often the easiest way to get there.

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• Vendors: Partners or Salespeople?

  - by BuckWoody

  I got a great e-mail from a friend that asked about how he could foster a better relationship with his vendors. So many times when you work with a vendor it’s more of a used-car sales experience than a partnership – but you can actually make your vendor more of a partner, as long as you both set some ground-rules at the start. Sit down with your vendor, and have a heart-to-heart talk with them, explain that they won’t win every time, but that you’re willing to work with them in an honest way on both sides. Here’s the advice I sent him verbatim. I hope this post generates lots of comments from both customers and vendors. I don’t expect that you’ve had a great experience with your Microsoft reps, but I happen to work with some of the best sales teams in the business, and our clients tell us that all the time. “The key to this relationship is to keep the audience really small. Ideally there should be one person from your side that is responsible for the relationship, and one from the vendor’s side. Each responsible person should have the authority to make decisions, and to bring in other folks as needed for a given topic, project or decision.   For Microsoft, this is called an “Account Manager” – they aren’t technical, they aren’t sales. They “own” a relationship with a company. They learn what the company does, who does it, and how. They are responsible to understand what the challenges in your company are. While they don’t know the bits and bytes of everything we sell, they know what each thing does, and who to talk to about it. I get a call from an Account Manager every week that has pre-digested an issue at an organization and says to me: “I need you to set up an architectural meeting with their technical staff to get a better read on how we can help with problem X.” I do that and then report back to the Account Manager what we learned.  All through this process there’s the atmosphere of a “team”, not a “sales opportunity” per se. I’ve even recommended that the firm use a rival product, and I’ve never gotten push-back on that decision from my Account Managers.   But that brings up an interesting point. Someone pays an Account Manager and pays me. They expect something in return. At some point, you have to buy something. Not every time, not every situation – sometimes it’s just helping you with what you already bought from us. But the point is that you can’t expect lots of love and never spend any money. That’s the way business works.   Finally, don’t view the vendor as someone with their hand in your pocket – somebody that’s just trying to sell you something and doesn’t care if they ever see you again – unless they deserve it. There are plenty of “love them and leave them” companies out there, and you may have even had this experience with us, but that isn’t the case in the firms I work with. In fact, my customers get a questionnaire that asks them that exact question. “How many times have you seen your account team? Did you like your interaction with them? Can they do better?” My raises, performance reviews and general standing in my group are based on the answers the company gives.  Ask your vendor if they measure their sales and support teams this way – if not, seek another vendor to partner with.   Partnering with someone is a big deal. It involves time and effort on your part, and on the vendor’s part. If either of you isn’t pulling your weight, it just won’t work. You have every right to expect them to treat you as a partner, and they have the same right for your side.” Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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• Using Resources the Right Way

  - by BuckWoody

  It’s an interesting time in computing technology. At one point there was a dearth of information available for solving a given problem, or educating ourselves on broader topics so that we can solve problems in the future. With dozens, perhaps hundreds or thousands of web sites and content available (for free, in many cases) from vendors, peers, even colleges and universities, it seems like there is actually too much information. Who has the time to absorb all this information and training? Even if you had the inclination, where to start? In fact, it seems so overwhelming that I often hear people saying that they can’t find the training they need, or that vendor X or Y “doesn’t help their users”. On questioning these folks, however, I often find that they – and sometimes I - haven’t put in the effort to learn what resources we have. That’s where blogs, like this one, can help. If you follow a blog, either by checking it often or perhaps subscribing to the Really Simple Syndication (RSS) feed, you’ll be able to spread out the search or create a mental filter for the information you need. But it’s not enough just read a blog or a web page. The creators need real feedback – what doesn’t work, and what does. Yes, you’re allowed to tell a vendor or writer “This helped me because…” so that you reinforce the positives. To be sure, bring up what doesn’t work as well –  that’s fine. But be specific, and be constructive. You’d be surprised at how much it matters. I know for a fact at Microsoft we listen – there is a real live person that reads your comments. I’m sure this is true of other vendors, and I also know that most blog authors – yours truly most especially – wants to know what you think.   In this blog entry I’d to call your attention to three resources you have at your disposal, and how you can use them to help. I’ll try to bring up things like this from time to time that I find useful, and cover in them in more depth like this. Think of this as a synopsis of a longer set of resources that you can use to filter whether you want to research further, bookmark, or forward on to a circle of friends where you think it might help them.   Data Driven Design Concepts http://msdn.microsoft.com/en-us/library/windowsazure/jj156154 I’ll start with a great site that walks you through the process of designing a solution from a data-first perspective. As you know, I believe all computing is merely re-arranging data. If you follow that logic as well, you’ll realize that whenever you create a solution, you should start at the data-end of the application. This resource helps you do that. Even if you don’t use the specific technologies the instructions use, the concepts hold for almost any other technology that deals with data. This should be a definite bookmark for a developer, DBA, or Data Architect. When I mentioned my admiration for this resource here at Microsoft, the team that created it contacted me and asked if I’d share an e-mail address to my readers so that you can comment on it. You’re guaranteed to be heard – you can suggest changes, talk about how useful – or not – it is, and so on. Here’s that address:  [email protected]   End-to-End Example of a complete Hybrid Application – with Live Demo https://azurestocktrader.cloudapp.net/Default.aspx I learn by example. I also like having ready-made, live, functional demos that show the completed solution at work. If you’ve ever wanted to learn how a complex, complete, hybrid application that bridges on-premises systems with cloud-based databases, code, functions and more, this is it. It’s a stock-trading simulator, and you can get everything from the design to the code itself, or you can just play with the application. It’s running on Windows Azure, the actual production servers we use for everything else. Using a Cloud-Based Service https://azureconfigweb.cloudapp.net/Default.aspx Along with that stock-trading application, you have a full demonstration and usable code sample of a web-based service available. If you’re a developer, this is a style of code you need to understand for everything from iPhone development to a full Service-Oriented Architecture (SOA) environment. So check out these resources. I’ll post more from time to time as I run across them. Hopefully they’ll be as useful to you as they are to me. Oh, and if you have a comment on any of the resources, let them know. And if you have any comments about these or any of my entries, feel free to post away. To quote a famous TV Show: “Hello Seattle – I’m listening…”

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• Application Composer Series: Where and When to use Groovy

  - by Richard Bingham

  This brief post is really intended as more of a reference than an article. The table below highlights two things, firstly where you can add you own custom logic via groovy code (end column), and secondly (middle column) when you might use each particular feature. Obviously this applies only where Application Composer exists, namely Fusion CRM and Oracle Sales Cloud, and is based on current (release 8) functionality. Feature Most Common Use Case Groovy Field Triggers React to run-time data changes. Only fired when the field is changed and upon submit. Y Object Triggers To extend the standard processing logic for an object, based on record creation, updates and deletes. There is a split between these firing events, with some related to UI/ADF actions and others originating in the database. UI Trigger Points: After Create - fires when a new object record is created. Commonly used to set default values for fields. Before Modify - Fires when the end-user tries to modify a field value. Could be used for generic warnings or extra security logic. Before Invalidate - Fires on the parent object when one of its child object records is created, updated, or deleted. For building in relationship logic. Before Remove - Fires when an attempt is made to delete an object record. Can be used to create conditions that prevent deletes. Database Trigger Points: Before Insert in Database - Fires before a new object is inserted into the database. Can be used to ensure a dependent record exists or check for duplicates. After Insert in Database - Fires after a new object is inserted into the database. Could be used to create a complementary record. Before Update in Database -Fires before an existing object is modified in the database. Could be used to check dependent record values. After Update in Database - Fires after an existing object is modified in the database. Could be used to update a complementary record. Before Delete in Database - Fires before an existing object is deleted from the database. Could be used to check dependent record values. After Delete in Database - Fires after an existing object is deleted from the database. Could be used to remove dependent records. After Commit in Database - Fires after the change pending for the current object (insert, update, delete) is made permanent in the current transaction. Could be used when committed data that has passed all validation is required. After Changes Posted to Database - Fires after all changes have been posted to the database, but before they are permanently committed. Could be used to make additional changes that will be saved as part of the current transaction. Y Field Validation Displays a user entered error message based groovy logic validating the field value. The message is shown only when the validation logic returns false, and the logic is triggered only when tabbing out of the field on the user interface. Y Object Validation Commonly used where validation is needed across multiple related fields on the object. Triggered on the submit UI action. Y Object Workflows All Object Workflows are fired upon either record creation or update, along with the option of adding a custom groovy firing condition. Y Field Updates - change another field when a specified one changes. Intended as an easy way to set different run-time values (e.g. pick values for LOV's) plus the value field permits groovy logic entry. Y E-Mail Notification - sends an email notification to specified users/roles. Templates support using run-time value tokens and rich text. N Task Creation - for adding standard tasks for use in the worklist functionality. N Outbound Message - will create and send an XML payload of the related object SDO to a specified endpoint. N Business Process Flow - intended for approval using the seeded process, however can also trigger custom BPMN flows. N Global Functions Utility functions that can be called from any groovy code in Application Composer (across applications). Y Object Functions Utility functions that are local to the parent object. Usually triggered from within 'Buttons and Actions' definitions in Application Composer, although can be called from other code for that object (e.g. from a trigger). Y Add Custom Fields When adding custom fields there are a few places you can include groovy logic. Y Default Value - to add logic within setting the default value when new records are entered. Y Conditionally Updateable - to add logic to set the field to read-only or not. Y Conditionally Required - to add logic to set the field to required or not. Y Formula Field - Used to provide a new aggregate field that is entirely based on groovy logic and other field values. Y Simplified UI Layouts - Advanced Expressions Used for creating dynamic layouts for simplified UI pages where fields and regions show/hide based on run-time context values and logic. Also includes support for the depends-on feature as a trigger. Y Related References This Blog: Application Composer Series Extending Sales Guide: Using Groovy Scripts Groovy Scripting Reference Guide

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• Social Engagement: One Size Doesn't Fit Anyone

  - by Mike Stiles

  The key to achieving meaningful social engagement is to know who you’re talking to, know what they like, and consistently deliver that kind of material to them. Every magazine for women knows this. When you read the article titles promoted on their covers, there’s no mistaking for whom that magazine is intended. And yet, confusion still reigns at many brands as to exactly whom they want to talk to, what those people want to hear, and what kind of content they should be creating for them. In most instances, the root problem is brands want to be all things to all people. Their target audience…the world! Good luck with that. It’s 2012, the age of aggregation and custom content delivery. To cope with the modern day barrage of information, people have constructed technological filters so that content they regard as being “for them” is mostly what gets through. Even if your brand is for men and women, young and old, you may want to consider social properties that divide men from women, and young from old. Yes, a man might find something in a women’s magazine that interests him. But that doesn’t mean he’s going to subscribe to it, or buy even one issue. In fact he’ll probably never see the article he’d otherwise be interested in, because in his mind, “This isn’t for me.” It wasn’t packaged for him. News Flash: men and women are different. So it’s a tall order to craft your Facebook Page or Twitter handle to simultaneously exude the motivators for both. The Harris Interactive study “2012 Connecting and Communicating Online: State of Social Media” sheds light on the differing social behaviors and drivers. -65% of women (vs. 59% of men) stay glued to social because they don’t want to miss anything. -25% of women check social when they wake up, before they check email. Only 18% of men check social before e-mail. -95% of women surveyed belong to Facebook vs. 86% of men. -67% of women log in to Facebook once a day or more vs. 54% of men. -Conventional wisdom is Pinterest is mostly a woman-thing, right? That may be true for viewing, but not true for sharing. Men are actually more likely to share on Pinterest than women, 23% to 10%. -The sharing divide extends to YouTube. 68% of women use it mainly for consumption, as opposed to 52% of men. -Women are as likely to have a Twitter account as men, but they’re much less likely to check it often. 54% of women check it once a week compared to 2/3 of men. Obviously, there are some takeaways from this depending on your target. Women don’t want to miss out on anything, so serialized content might be a good idea, right? Promotional posts that lead to a big payoff could keep them hooked. Posts for women might be better served first thing in the morning. If sharing is your goal, maybe male-targeted content is more likely to get those desired shares. And maybe Twitter is a better place to aim your male-targeted content than Facebook. Some grocery stores started experimenting with male-only aisles. The results have been impressive. Why? Because while it’s true men were finding those same items in the store just fine before, now something has been created just for them. They have a place in the store where they belong. Each brand’s strategy and targets are going to differ. The point is…know who you’re talking to, know how they behave, know what they like, and deliver content using any number of social relationship management targeting tools that meets their expectations. If, however, you’re committed to a one-size-fits-all, “our content is for everybody” strategy (or even worse, a “this is what we want to put out and we expect everybody to love it” strategy), your content will miss the mark for more often than it hits. @mikestilesPhoto via stock.schng

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• Microsoft Sql Server 2008 R2 System Databases

  For a majority of software developers little time is spent understanding the inner workings of the database management systems (DBMS) they use to store data for their applications.  I personally place myself in this grouping. In my case, I have used various versions of Microsoft’s SQL Server (2000, 2005, and 2008 R2) and just recently learned how valuable they really are when I was preparing to deliver a lecture on "SQL Server 2008 R2, System Databases". Microsoft Sql Server 2008 R2 System DatabasesSo what are system databases in MS SQL Server, and why should I know them? Microsoft uses system databases to support the SQL Server DBMS, much like a developer uses config files or database tables to support an application. These system databases individually provide specific functionality that allows MS SQL Server to function. Name Database File Log File Master master.mdf mastlog.ldf Resource mssqlsystemresource.mdf mssqlsystemresource.ldf Model model.mdf modellog.ldf MSDB msdbdata.mdf msdblog.ldf Distribution distmdl.mdf distmdl.ldf TempDB tempdb.mdf templog.ldf Master DatabaseIf you have used MS SQL Server then you should recognize the Master database especially if you used the SQL Server Management Studio (SSMS) to connect to a user created database. MS SQL Server requires the Master database in order for DBMS to start due to the information that it stores. Examples of data stored in the Master database User Logins Linked Servers Configuration information Information on User Databases Resource DatabaseHonestly, until recently I never knew this database even existed until I started to research SQL Server system databases. The reason for this is due largely to the fact that the resource database is hidden to users. In fact, the database files are stored within the Binn folder instead of the standard MS SQL Server database folder path. This database contains all system objects that can be accessed by all other databases.  In short, this database contains all system views and store procedures that appear in all other user databases regarding system information. One of the many benefits to storing system views and store procedures in a single hidden database is the fact it improves upgrading a SQL Server database; not to mention that maintenance is decreased since only one code base has to be mainlined for all of the system views and procedures. Model DatabaseThe Model database as the name implies is the model for all new databases created by users. This allows for predefining default database objects for all new databases within a MS SQL Server instance. For example, if every database created by a user needs to have an “Audit” table when it is  created then defining the “Audit” table in the model will guarantees that the table will be located in every new database create after the model is altered. MSDB DatabaseThe MSDBdatabase is used by SQL Server Agent, SQL Server Database Mail, SQL Server Service Broker, along with SQL Server. The SQL Server Agent uses this database to store job configurations and SQL job schedules along with SQL Alerts, and Operators. In addition, this database also stores all SQL job parameters along with each job’s execution history.  Finally, this database is also used to store database backup and maintenance plans as well as details pertaining to SQL Log shipping if it is being used. Distribution DatabaseThe Distribution database is only used during replication and stores meta data and history information pertaining to the act of replication data. Furthermore, when transactional replication is used this database also stores information regarding each transaction. It is important to note that replication is not turned on by default in MS SQL Server and that the distribution database is hidden from SSMS. Tempdb DatabaseThe Tempdb as the name implies is used to store temporary data and data objects. Examples of this include temp tables and temp store procedures. It is important to note that when using this database all data and data objects are cleared from this database when SQL Server restarts. This database is also used by SQL Server when it is performing some internal operations. Typically, SQL Server uses this database for the purpose of large sort and index operations. Finally, this database is used to store row versions if row versioning or snapsot isolation transactions are being used by SQL Server. Additionally, I would love to hear from others about their experiences using system databases, tables, and objects in a real world environments.

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• Microsoft Sql Server 2008 R2 System Databases

  For a majority of software developers little time is spent understanding the inner workings of the database management systems (DBMS) they use to store data for their applications.  I personally place myself in this grouping. In my case, I have used various versions of Microsoft’s SQL Server (2000, 2005, and 2008 R2) and just recently learned how valuable they really are when I was preparing to deliver a lecture on "SQL Server 2008 R2, System Databases". Microsoft Sql Server 2008 R2 System DatabasesSo what are system databases in MS SQL Server, and why should I know them? Microsoft uses system databases to support the SQL Server DBMS, much like a developer uses config files or database tables to support an application. These system databases individually provide specific functionality that allows MS SQL Server to function. Name Database File Log File Master master.mdf mastlog.ldf Resource mssqlsystemresource.mdf mssqlsystemresource.ldf Model model.mdf modellog.ldf MSDB msdbdata.mdf msdblog.ldf Distribution distmdl.mdf distmdl.ldf TempDB tempdb.mdf templog.ldf Master DatabaseIf you have used MS SQL Server then you should recognize the Master database especially if you used the SQL Server Management Studio (SSMS) to connect to a user created database. MS SQL Server requires the Master database in order for DBMS to start due to the information that it stores. Examples of data stored in the Master database User Logins Linked Servers Configuration information Information on User Databases Resource DatabaseHonestly, until recently I never knew this database even existed until I started to research SQL Server system databases. The reason for this is due largely to the fact that the resource database is hidden to users. In fact, the database files are stored within the Binn folder instead of the standard MS SQL Server database folder path. This database contains all system objects that can be accessed by all other databases.  In short, this database contains all system views and store procedures that appear in all other user databases regarding system information. One of the many benefits to storing system views and store procedures in a single hidden database is the fact it improves upgrading a SQL Server database; not to mention that maintenance is decreased since only one code base has to be mainlined for all of the system views and procedures. Model DatabaseThe Model database as the name implies is the model for all new databases created by users. This allows for predefining default database objects for all new databases within a MS SQL Server instance. For example, if every database created by a user needs to have an “Audit” table when it is  created then defining the “Audit” table in the model will guarantees that the table will be located in every new database create after the model is altered. MSDB DatabaseThe MSDBdatabase is used by SQL Server Agent, SQL Server Database Mail, SQL Server Service Broker, along with SQL Server. The SQL Server Agent uses this database to store job configurations and SQL job schedules along with SQL Alerts, and Operators. In addition, this database also stores all SQL job parameters along with each job’s execution history.  Finally, this database is also used to store database backup and maintenance plans as well as details pertaining to SQL Log shipping if it is being used. Distribution DatabaseThe Distribution database is only used during replication and stores meta data and history information pertaining to the act of replication data. Furthermore, when transactional replication is used this database also stores information regarding each transaction. It is important to note that replication is not turned on by default in MS SQL Server and that the distribution database is hidden from SSMS. Tempdb DatabaseThe Tempdb as the name implies is used to store temporary data and data objects. Examples of this include temp tables and temp store procedures. It is important to note that when using this database all data and data objects are cleared from this database when SQL Server restarts. This database is also used by SQL Server when it is performing some internal operations. Typically, SQL Server uses this database for the purpose of large sort and index operations. Finally, this database is used to store row versions if row versioning or snapsot isolation transactions are being used by SQL Server. Additionally, I would love to hear from others about their experiences using system databases, tables, and objects in a real world environments.

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• www.domain redirecting to google?

  - by aayush

  Note: A while back i had no place to host my domain, then via namecheap i set it to forward my domain to google I bought webhosting again today and everything was working fine. I set up vhosts and set up www.domain as the server alias. Both worked. Then i tried to set up a alternate subdomain test.domain, but failed (I did it by creating a alternate vhost right below the current one) as it kept redirecting to google. As a test, i replaced the www with test in serveralias, it still redirected to google but now even www redirects to google. I am using cloudflare, and i am really confused how to go about this. I tried listing www as a cname and as a A record, still redirecting to google. I tried checking via proxies e.t.c, its universal and hence not a problem of my PC. Please help, i am really distressed by this. I am running a ubuntu 13.10 x32 stack with LAMP. Here is what my domain.com.conf file looks like <VirtualHost *:80> # The ServerName directive sets the request scheme, hostname and port that # the server uses to identify itself. This is used when creating # redirection URLs. In the context of virtual hosts, the ServerName # specifies what hostname must appear in the request's Host: header to # match this virtual host. For the default virtual host (this file) this # value is not decisive as it is used as a last resort host regardless. # However, you must set it for any further virtual host explicitly. ServerName domain.com ServerAlias www.domain.com ServerAdmin webmaster@localhost DocumentRoot /var/www/domain.com/public_html # Available loglevels: trace8, ..., trace1, debug, info, notice, warn, # error, crit, alert, emerg. # It is also possible to configure the loglevel for particular # modules, e.g. #LogLevel info ssl:warn ErrorLog ${APACHE_LOG_DIR}/error.log CustomLog ${APACHE_LOG_DIR}/access.log combined # For most configuration files from conf-available/, which are # enabled or disabled at a global level, it is possible to # include a line for only one particular virtual host. For example the # following line enables the CGI configuration for this host only # after it has been globally disabled with "a2disconf". #Include conf-available/serve-cgi-bin.conf </VirtualHost> There is a valid index.php file at the end of the documentroot aswell. The website in question is aayushagra.com Edit: On cloudflare i tried removing the www entirely, and it still sent me to google Edit: Zone file ;; Domain: aayushagra.com ;; Exported: 2013-11-03 07:37:52 ;; ;; This file is intended for use for informational and archival ;; purposes ONLY and MUST be edited before use on a production ;; DNS server. In particular, you must: ;; -- update the SOA record with the correct authoritative name server ;; -- update the SOA record with the contact e-mail address information ;; -- update the NS record(s) with the authoritative name servers for this domain. ;; ;; For further information, please consult the BIND documentation ;; located on the following website: ;; ;; http://www.isc.org/ ;; ;; And RFC 1035: ;; ;; http://www.ietf.org/rfc/rfc1035.txt ;; ;; Please note that we do NOT offer technical support for any use ;; of this zone data, the BIND name server, or any other third-party ;; DNS software. ;; ;; Use at your own risk. ;; $ORIGIN aayushagra.com. @ 3600 IN SOA aayushagra.com. root.aayushagra.com. ( 2013110301 ; serial 7200 ; refresh 3600 ; retry 86400 ; expire 3600) ; minimum ;; MX Records aayushagra.com. 300 IN MX aayushagra.com. ;; CNAME Records direct.aayushagra.com. 300 IN CNAME aayushagra.com. ;; A Records (IPv4 addresses) www.aayushagra.com. 300 IN A 146.185.140.31 aayushagra.com. 300 IN A 146.185.140.31

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• How do I dig myself out of this DEEP hole? [closed]

  - by user74847

  I may be a bit bias in the way i word this but any opinions and suggestions are welcome. I should start by saying i have a MSc in CS and a degree in new media +6 years expereince and im probably around a middleweight developer. I started a web development company with my friend from uni a year ago, there was a 4 month gap in the middle where i went miles away work on a big project. Ive since returned and picked up where we left off. A year on though i find im still staying up til 5am and getting up at 9 sometimes 2-3 days without sleep. While i was away i was working 9-5 and struggling to keep up with doing stuff for my clients 8 hours ahead, after work, so things stagnated. We currently have about 12 active projects, with one other part time developer and a full time freelancer who is dealing with one of our major projects. I am solely responsible for concurrently developing 2 big sites similar to gumtree in functionality, at the same time as about 5-6+ small WordPress based 5-10page sites. a lot of the content isnt in yet or the client is delaying so i chop and change project every other day which does my head in. Is it reasonable to expect myself to remember the intricate details of each project when i come back to it a week later? and remember the details of a task which hasnt been written down? my business partner seems to think so. or am i just forgetful? Im particularly bad at estimating timescales which doesnt help, added to that a lot of the technologies im am using are new to me (a magento site took weeks to theme rather than days and was full of bugs, even after 1000's of google searches and hours reading forums) im still trying to learn and find the best CMS for us to use and getting my head around the likes of Bootstrap and jquery, Cpanel / Linux (we just got a blank vps for me to set up with no experience) even installing an SSL certificate caused everyone's mail clients to go down which was more stress for me to sort out. I find the pressure of the workload and timescales and trying to learn this stuff so fast is beginning to turn me against my career path. The fact that i never seem to get anything done really winds up my business partner and iv come to associate him with the stress and pain of the whole situation especially when I get berated or a look that says "oh you retard" when I forget something. Even today i spent hours learning how a particular themeforest theme worked with wordpress and how i could twist it to work for our partiuclar needs, on the surface had done no work, that triggered a 30 minute tirade of anger and stress and questioning what i had done from my business partner. had i taken too long to work on that? shoudl i have done it in 2 hours instead of 6? i told him i would take 2 hours. i was wrong. I feel like im running myself into the ground. My sleeping pattern has got so bad that when im working im half asleep and making mistakes, my eyes are constantly purple underneath, i literally fall asleep at my desk, its affecting my social life too, ive not slept more than lightly for the last year and grind through impossible code puzzles in my half sleep wich keeps me awake, when im already exhausted. plus the work is rushed and buggy when it does get done so drags on into the next project. I also procrastinate quite badly, pacing the livingroom, looking out the window when Im alone for three days straight in the flat and start to get cabin fever which means i do even less work and the negative feedback loop continues. I get told im the only one with the problem when i say that i cant work from home any more, and examples of other freelancers get brought up. an office wouldnt bring any extra cash in to the company but im convinced having that moving more than 2 meters away from my bed to go to "work" would get me working, at the moment i feel guilty like i should be working 24-7. It is important that we do all this work to raise enough cash to get our business to the next level but every month still feels like a struggle to pay the rent (there is about £20K coming in by Jan) and i have to borrow money from friends often to buy food or get a taxi to a meeting, so it is vital the money keeps coming in. (im also 20 mins late for nearly all meetings but thats a different issue) have you experienced anything similar? how can i deal with the issues ive raised? is it realistic to develop 10 sites at once? how can i improve my relationship with my business partner? do you struggle to work at home? how do you deal with that? i think if i dont get my life on track by feb i will seriously consider giving it all up, but that seems like such a waste. any ideas!!? i need help! Thanks.

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• Getting Started with ADF Mobile Sample Apps

  - by Denis T

  Getting Started with ADF Mobile Sample Apps   Installation Steps Install JDeveloper 11.1.2.3.0 from Oracle Technology Network After installing JDeveloper, go to Help menu and select "Check For Updates" and find the ADF Mobile extension and install this. It will require you restart JDeveloper For iOS development, be on a Mac and have Xcode installed. (Currently only Xcode 4.4 is officially supported. Xcode 4.5 support is coming soon) For Android development, have the Android SDK installed. In the JDeveloper Tools menu, select "Preferences". In the Preferences dialog, select ADF Mobile. You can expand it to select configure your Platform preferences for things like the location of Xcode and the Android SDK. In your /jdeveloper/jdev/extensions/oracle.adf.mobile/Samples folder you will find a PublicSamples.zip. Unzip this into the Samples folder so you have all the projects ready to go. Open each of the sample application's .JWS file to open the corresponding workspace. Then from the "Application" menu, select "Deploy" and then select the deployment profile for the platform you wish to deploy to. Try deploying to the simulator/emulator on each platform first because it won't require signing. Note: If you wish to deploy to the Android emulator, it must be running before you start the deployment.   Sample Application Details   Recommended Order of Use Application Name Description 1 HelloWorld The "hello world" application for ADF Mobile, which demonstrates the basic structure of the framework. This basic application has a single application feature that is implemented with a local HTML file. Use this application to ascertain that the development environment is set up correctly to compile and deploy an application. See also Section 4.2.2, "What Happens When You Create an ADF Mobile Application." 2 CompGallery This application is meant to be a runtime application and not necessarily to review the code, though that is available. It serves as an introduction to the ADF Mobile AMX UI components by demonstrating all of these components. Using this application, you can change the attributes of these components at runtime and see the effects of those changes in real time without recompiling and redeploying the application after each change. See generally Chapter 8, "Creating ADF Mobile AMX User Interface." 3 LayoutDemo This application demonstrates the user interface layout and shows how to create the various list and button styles that are commonly used in mobile applications. It also demonstrates how to create the action sheet style of a popup component and how to use various chart and gauge components. See Section 8.3, "Creating and Using UI Components" and Section 8.5, "Providing Data Visualization." Note: This application must be opened from the Samples directory or the Default springboard option must be cleared in the Applications page of the adfmf-application.xml overview editor, then selected again. 4 JavaDemo This application demonstrates how to bind the user interface to Java beans. It also demonstrates how to invoke EL bindings from the Java layer using the supplied utility classes. See also Section 8.10, "Using Event Listeners" and Section 9.2, "Understanding EL Support." 5 Navigation This application demonstrates the various navigation techniques in ADF Mobile, including bounded task flows and routers. It also demonstrates the various page transitions. See also Section 7.2, "Creating Task Flows." Note: This application must be opened from the Samples directory or the Default springboard option must be cleared in the Applications page of the adfmf-application.xml overview editor, then selected again. 6 LifecycleEvents This application implements lifecycle event handlers on the ADF Mobile application itself and its embedded application features. This application shows you where to insert code to enable the applications to perform their own logic at certain points in the lifecycle. See also Section 5.6, "About Lifecycle Event Listeners." Note: iOS, the LifecycleEvents sample application logs data to the Console application, located at Applications-Utilities-Console application. 7 DeviceDemo This application shows you how to use the DeviceFeatures data control to expose such device features as geolocation, e-mail, SMS, and contacts, as well as how to query the device for its properties. See also Section 9.5, "Using the DeviceFeatures Data Control." Note: You must also run this application on an actual device because SMS and some of the device properties do not function on an iOS simulator or Android emulator. 8 GestureDemo This application demonstrates how gestures can be implemented and used in ADF Mobile applications. See also Section 8.4, "Enabling Gestures." 9 StockTracker This application demonstrates how data change events use Java to enable data changes to be reflected in the user interface. It also has a variety of layout use cases, gestures and basic mobile patterns. See also Section 9.7, "Data Change Events."

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• How to find an entry-level job after you already have a graduate degree?

  - by Uri

  Note: I asked this question in early 2009. A couple of months later, I found a great job. I've previously updated this question with some tips for whoever ends up in a similar situation, and now cleaned it up a little for the benefit of the fresh batch of graduates. Original post: In my early 20s I abandoned a great C++ development career path in a major company to go to graduate school and get a research masters (3 years). I did another year in industrial research, and then moved to the US to attend graduate school again, getting another masters and a Ph.D in software engineering from a top school (another 6 years down the drain). I was coding the whole way throughout my degrees (core Java and Eclipse plug-ins) and working on research related to software engineering (usability of APIs). I ended up graduating the year of the recession, with a son on the way and the prospects of no healthcare. Academic jobs and industrial research jobs are quite scarce. Initially, I was naive, thinking that with my background, I could easily find a coding job. Big mistake. It turns out that I'm in a complicated position. Entry level positions are usually offered to college undergraduates. I attended my school's career fairs, but you could immediately see signs of Ph.D. aversion and overqualification issues. Some of the recruiters I spoke with explicitly told me that they wanted 20 year olds with clean slates, and some were looking for interns since they are in various forms of hiring freezes. I managed to get a couple of interviews from these career fairs and through recruiters. However, since I've been out of school for a long time and programming primarily in Java, I am also no longer proficient in C/C++ and the usual range of college-level interview questions that everyone uses. I had no problems with this when I was 19 and interviewing for my first job since a lot of what you do in C is manipulate pointers and I was coding C++ for fun and for school. Later I was routinely doing pointer manipulation on the job, and during my first masters taught college courses with data structures and C++. But even though I remember many properties of C++ well, it's been close to ten years since I regularly used C++ and pointers. As a Java developer I rarely had to work at this level, but experience in OOD and in writing good maintainable code is meaningless for C++ interviews. Reading books as a refresh and looking at sample code did not do the trick. I also looked at mid-to-senior level Java positions, but most of them focused on J2EE APIs rather than on core Java and required a certain number of years in industrial positions. Coding research tools and prior C++ experience doesn't count. So that sends me back to entry-level jobs that are posted through job-boards, and these are not common (mostly they are Monster junk), and small companies are even less likely to answer a Ph.D. compared to the giants who participate in top-10 career fairs. Even worse, in many companies initial screening is done by HR folks who really don't want to deal with anything anomalous like a Ph.D. Any tips on how I should approach this intractable position? For example, what should I write in cover letters? Note that while immigration is not an issue for me, I cannot go freelance as I need the benefits (and in particular group health insurance). During my studies I had no time to contribute to open-source projects or maintain a popular blog, so even if I invested in that now there would be no immediate benefit. Updates: In the two months after posting this I received several offers to work as a core Java developer in the financial industry and accepted one from a firm where I am working to this day. For those who find themselves in similar situations, here are my tips: Give up on trying to find an entry level positions. You can't undo time. Accept the fact that there is Ph.D. discrimination in the job market (some might say rightfully so). It is legal to discriminate based on education. No point fighting it. The most important tip is to focus on the language you are comfortable with. The sad truth about programming in a particular language is that it is not like riding a bike. If you haven't used a language in the last few years, and can't actually apply it routinely (not just as a refresher) before you start your search, it is going to be very difficult to do well in an interview. Now that I'm interviewing others, I routinely see it in folks with a mixed C++/Java background. We maintain "a shadow" of the old language but end up with a weird mix that makes it hard to interview on either. Entry-level folks are at an advantage here since they usually have one language. Memory can help you do great in a screening interview, but without recent day-to-day experience, code tests will be difficult. Despite the supposed relation, core Java programming and J2EE programming are two different things with different skillsets. If you come from academia, you likely have very little J2EE experience and may find it hard to get accepted for a J2EE job. J2EE jobs seem to have a larger list of acronyms in their requirements. In addition, from interviewing J2EE developers it seems that for many there is a focus on mastering specific APIs and architectures, whereas core Java development tends to be secondary. In the same way that I can no longer manipulate pointers well, a J2EE developer may have difficulties doing low level Java manipulation. This puts you at a relative advantage in competing for core Java jobs! If you are able to work for startups (in terms of family life and stability) or migrate to startup-rich areas such as the west coast, you can find many exciting opportunities where advanced degrees are a benefit. I've since been approached by several startups, although I had to decline. Work through a recruiter if possible. They have direct contacts with the hiring parties, allowing you to "stand out". It is better to get a clear yes/no confirmation from a recruiter on whether a company might be interested in interviewing you, than it is to send your resume and hope that someone will ever see it. Recruiters are also a great way of bypassing HR. However, also beware of recruiters. They have a vested interest and will go to various shady practices and pressure tactics. To find a good recruiter, talk to a friend who declined a job offer he got through a recruiter. A good recruiter, to me, is measured in how they handle that. Interview for the jobs that require your core strength. If you're rusty or entirely unfamiliar with a technology around which the job revolves, you're probably not a good match. Yes, you probably have the talent to master them, but most companies would want "instant gratification". I got my offers from companies that wanted core Java developer. I didn't do well on places that wanted advance C++ because I am too rusty and not up to date on recent libraries. I also didn't hear from companies that wanted lots of J2EE experience, and that's ok. Finding companies that want core Java without web is harder, but exists in specific industries (e.g., finance, defense). This requires a lot more legwork in terms of search, but these jobs do exist. There are different interview styles. Some companies focus on puzzles, some companies focus on algorithms, and some companies focus on design and coding skills. I had the most success in places where the questions were the most related to the function I would have been performing. Pick companies accordingly as well.

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• GeoIP and Nginx

  - by JavierMartinez

  I have a nginx with geoip, but it is not working rightly. The issue is the next: Nginx are getting geodata from $_SERVER['REMOTE_ADDR'] instead of $_SERVER['HTTP_X_HAPROXY_IP'], which have the real client ip. So, the reported geodata belongs to my server ip instead of client ip. Does anybody where could be the error to fix it? Nginx version and compiled modules: nginx -V nginx version: nginx/1.2.3 TLS SNI support enabled configure arguments: --prefix=/etc/nginx --conf-path=/etc/nginx/nginx.conf --error-log- path=/var/log/nginx/error.log --http-client-body-temp-path=/var/lib/nginx/body --http-fastcgi-temp-path=/var/lib/nginx/fastcgi --http-log-path=/var/log/nginx/access.log --http-proxy-temp-path=/var/lib/nginx/proxy --http-scgi-temp-path=/var/lib/nginx/scgi --http-uwsgi-temp-path=/var/lib/nginx/uwsgi --lock-path=/var/lock/nginx.lock --pid-path=/var/run/nginx.pid --with-pcre-jit --with-debug --with-file-aio --with-http_addition_module --with-http_dav_module --with-http_geoip_module --with-http_gzip_static_module --with-http_image_filter_module --with-http_realip_module --with-http_secure_link_module --with-http_stub_status_module --with-http_ssl_module --with-http_sub_module --with-http_xslt_module --with-ipv6 --with-sha1=/usr/include/openssl --with-md5=/usr/include/openssl --with-mail --with-mail_ssl_module --add-module=/usr/src/nginx/source/nginx-1.2.3/debian/modules/nginx-auth-pam --add-module=/usr/src/nginx/source/nginx-1.2.3/debian/modules/nginx-echo --add-module=/usr/src/nginx/source/nginx-1.2.3/debian/modules/nginx-upstream-fair --add-module=/usr/src/nginx/source/nginx-1.2.3/debian/modules/nginx-dav-ext-module --add-module=/usr/src/nginx/source/nginx-1.2.3/debian/modules/nginx-syslog --add-module=/usr/src/nginx/source/nginx-1.2.3/debian/modules/nginx-cache-purge nginx site conf (frontend machine) server { root /var/www/storage; server_name ~^.*(\.)?mydomain.com$; if ($host ~ ^(.*)\.mydomain\.com$) { set $new_host $1.mydomain.com; } if ($host !~ ^(.*)\.mydomain\.com$) { set $new_host www.mydomain.com; } add_header Staging true; real_ip_header X-HAProxy-IP; set_real_ip_from 10.5.0.10/32; location /files { expires 30d; if ($uri !~ ^/files/([a-fA-F0-9]+)_(220|45)\.jpg$) { return 403; } rewrite ^/files/([a-fA-F0-9][a-fA-F0-9])([a-fA-F0-9][a-fA-F0-9])([a-fA-F0-9][a-fA-F0-9])([a-fA-F0-9][a-fA-F0-9])([a-fA-F0-9]+)_(220|45)\.jpg$ /files/$1/$2/$3/$4/$1$2$3$4$5_$6.jpg break; try_files $uri @to_backend; } location /assets { if ($uri ~ ^/assets/r([a-zA-Z0-9]+[^/])(/(css|js|fonts)/.*)) { rewrite ^/assets/r([a-zA-Z0-9]+[^/])/(css|js|fonts)/(.*)$ /assets/$2/$3 break; } try_files $uri @to_backend; } location / { proxy_set_header Host $new_host; proxy_set_header X-HAProxy-IP $remote_addr; proxy_pass http://10.5.0.10:8080; } location @to_backend { proxy_set_header Host $new_host; proxy_pass http://10.5.0.10:8080; } } nginx.conf (backend machine) http{ ... ## # GeoIP Config ## geoip_country /etc/nginx/geoip/GeoIP.dat; # the country IP database geoip_city /etc/nginx/geoip/GeoLiteCity.dat; # the city IP database ... } fastcgi_params (backend machine) ### SET GEOIP Variables ### fastcgi_param GEOIP_COUNTRY_CODE $geoip_country_code; fastcgi_param GEOIP_COUNTRY_CODE3 $geoip_country_code3; fastcgi_param GEOIP_COUNTRY_NAME $geoip_country_name; fastcgi_param GEOIP_CITY_COUNTRY_CODE $geoip_city_country_code; fastcgi_param GEOIP_CITY_COUNTRY_CODE3 $geoip_city_country_code3; fastcgi_param GEOIP_CITY_COUNTRY_NAME $geoip_city_country_name; fastcgi_param GEOIP_REGION $geoip_region; fastcgi_param GEOIP_CITY $geoip_city; fastcgi_param GEOIP_POSTAL_CODE $geoip_postal_code; fastcgi_param GEOIP_CITY_CONTINENT_CODE $geoip_city_continent_code; fastcgi_param GEOIP_LATITUDE $geoip_latitude; fastcgi_param GEOIP_LONGITUDE $geoip_longitude; haproxy.conf (frontend machine) defaults log global option forwardfor option httpclose mode http retries 3 option redispatch maxconn 4096 contimeout 100000 clitimeout 100000 srvtimeout 100000 listen cluster_webs *:8080 mode http option tcpka option httpchk option httpclose option forwardfor balance roundrobin server backend-stage 10.5.0.11:80 weight 1 $_SERVER dump: http://paste.laravel.com/7dy Where 10.5.0.10 is frontend private ip and 10.5.0.11 backend private ip

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• Rails requires Rubygems but I have the gems

  - by fogonthedowns

  Update I notice that which ruby and whereis ruby are different locations which ruby /opt/local/bin/ruby whereis ruby /usr/bin/ruby I recently upgraded ruby to ruby 1.8.7 (2009-06-12 patchlevel 174) [i686-darwin10] and I think I broke rails. When I attempt to load rails. I get an odd message. Please help! $ ruby script/server Rails requires RubyGems = 1.3.2. Please install RubyGems and try again: http://rubygems.rubyforge.org $ rails -v Rails 3.0.0.beta $ gem -v 1.3.6 $ which gem /usr/bin/gem $ whereis gem /usr/bin/gem $ which rails /usr/bin/rails $ whereis rails /usr/bin/rails $ /usr/bin/gem -v 1.3.6 $ /usr/bin/rails -v Rails 3.0.0.beta $ ruby script/console Rails requires RubyGems >= 1.3.2. Please install RubyGems and try again: http://rubygems.rubyforge.org $ gem list rails *** LOCAL GEMS *** rails (3.0.0.beta, 2.3.5, 2.2.2, 1.2.6) $ gem list *** LOCAL GEMS *** abstract (1.0.0) actionmailer (3.0.0.beta, 2.3.5, 2.2.2, 1.3.6) actionpack (3.0.0.beta, 2.3.5, 2.2.2, 1.13.6) actionwebservice (1.2.6) activemerchant (1.4.1) activemodel (3.0.0.beta) activerecord (3.0.0.beta, 2.3.5, 2.2.2, 1.15.6) activerecord-tableless (0.1.0) activeresource (3.0.0.beta, 2.3.5, 2.2.2) activesupport (3.0.0.beta, 2.3.5, 2.2.2, 1.4.4) acts_as_ferret (0.4.3) arel (0.2.pre) authlogic (2.1.3) builder (2.1.2) bundler (0.9.3) calendar_date_select (1.15) capistrano (2.5.2) cgi_multipart_eof_fix (2.5.0) chronic (0.2.3) columnize (0.3.1) compass (0.8.17) daemons (1.0.10) dnssd (0.6.0) erubis (2.6.5) fastercsv (1.5.0) fastthread (1.0.1) fcgi (0.8.7) ferret (0.11.6) flay (1.4.0) flog (2.4.0) gbarcode (0.98.16) gem_plugin (0.2.3) git (1.2.5) haml (2.2.15) haml-edge (2.3.100) highline (1.5.0) hoe (2.4.0) hpricot (0.6.164) i18n (0.3.3) javan-whenever (0.3.7) jeweler (1.4.0) jscruggs-metric_fu (1.1.5) json_pure (1.2.0) libxml-ruby (1.1.2) linecache (0.43) mail (2.1.2) mechanize (0.9.3) memcache-client (1.7.8) mime-types (1.16) mislav-will_paginate (2.3.11) mocha (0.9.7) mojombo-chronic (0.3.0) mongrel (1.1.5) needle (1.3.0) net-scp (1.0.1) net-sftp (2.0.1, 1.1.1) net-ssh (2.0.4, 1.1.4) net-ssh-gateway (1.0.0) nifty-generators (0.3.0) nokogiri (1.4.0) openrain-action_mailer_tls (1.1.3) passenger (2.2.5) polyglot (0.2.9) prawn (0.6.3) prawn-core (0.6.3) prawn-format (0.2.3) prawn-layout (0.3.2) prawn-security (0.1.1) rack (1.1.0, 1.0.1) rack-mount (0.4.5) rack-test (0.5.3) rails (3.0.0.beta, 2.3.5, 2.2.2, 1.2.6) railties (3.0.0.beta) rake (0.8.7, 0.8.3) rake-compiler (0.6.0) RedCloth (4.1.1) reek (1.2.6) relevance-rcov (0.9.2.1) rmagick (2.12.2) roodi (2.1.0) rsl-stringex (1.0.3) rspec (1.2.9) rspec-rails (1.2.9) ruby-debug (0.10.3) ruby-debug-base (0.10.3) ruby-openid (2.1.2) ruby-yadis (0.3.4) ruby2ruby (1.2.4) ruby_parser (2.0.4) rubyforge (2.0.3) rubygems-update (1.3.6, 1.3.5) rubynode (0.1.5) searchlogic (2.3.9) sexp_processor (3.0.3) spree (0.9.4) sqlite3-ruby (1.2.5, 1.2.4) termios (0.9.4) test-unit (2.0.5) text-format (1.0.0) text-hyphen (1.0.0) thor (0.13.0) tlsmail (0.0.1) topfunky-gruff (0.3.5) treetop (1.4.3) tzinfo (0.3.16) xmpp4r (0.4)

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• Hundreds of unknown entries in Linux logwatch

  - by Saif Bechan

  I have a dedicated server which runs centos. Today i got an email from loginwatch on my server with hundreds of lines of 'errors'. I don't really know what they are becasue i am fairly new at this. The lines are in a few sections, I will display the first 10 of all of them, i hope someone can help me fix these problems. --------------------- Named Begin ------------------------ **Unmatched Entries** client 216.146.46.136 notify question section contains no SOA: 8 Time(s) client 92.114.98.10 query (cache) 'adobe.com/A/IN' denied: 4 Time(s) network unreachable resolving '11.254.75.75.in-addr.arpa/PTR/IN': 2001:7fd::1#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:13c7:7002:3000::11#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:500:13::c7d4:35#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:500:2e::1#53: 2 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:610:240:0:53::193#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:610:240:0:53::3#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:660:3006:1::1:1#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:6b0:7::2#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:dc0:1:0:4777::140#53: 1 Time(s) network unreachable resolving '136.176.97.93.in-addr.arpa/PTR/IN': 2001:dc0:2001:a:4608::59#53: 1 Time(s) network unreachable resolving '146.250.19.67.in-addr.arpa/PTR/IN': 2001:5a0:10::2#53: 1 Time(s) network unreachable resolving '149.207.106.87.in-addr.arpa/PTR/IN': 2001:7fd::1#53: 1 Time(s) network unreachable resolving '178.62.24.195.in-addr.arpa/PTR/IN': 2001:7fd::1#53: 1 Time(s) this goes on for hundreds of lines with all different domain names. --------------------- pam_unix Begin ------------------------ Failed logins from: 78.86.126.211 (78-86-126-211.zone2.bethere.co.uk): 111 times 93.97.176.136 (93-97-176-136.dsl.cnl.uk.net): 113 times 121.14.145.32: 136 times 190.152.69.5: 248 times 209.160.72.15: 572 times 210.26.48.35: 2 times 212.235.111.224 (DSL212-235-111-224.bb.netvision.net.il): 140 times 218.206.25.29: 140 times Illegal users from: 78.86.126.211 (78-86-126-211.zone2.bethere.co.uk): 2665 times 93.97.176.136 (93-97-176-136.dsl.cnl.uk.net): 2539 times 121.14.145.32: 116 times 190.152.69.5: 34 times 209.160.72.15: 324 times 218.206.25.29: 8051 times proftpd: Unknown Entries: session opened for user cent_ftp by (uid=0): 15 Time(s) session closed for user cent_ftp: 14 Time(s) sshd: Authentication Failures: unknown (218.206.25.29): 8051 Time(s) unknown (78-86-126-211.zone2.bethere.co.uk): 2665 Time(s) unknown (93.97.176.136): 2539 Time(s) root (209.160.72.15): 558 Time(s) unknown (209.160.72.15): 324 Time(s) root (190.152.69.5): 246 Time(s) unknown (121.14.145.32): 116 Time(s) root (121.14.145.32): 106 Time(s) root (dsl212-235-111-224.bb.netvision.net.il): 70 Time(s) root (93.97.176.136): 44 Time(s) root (78-86-126-211.zone2.bethere.co.uk): 37 Time(s) unknown (190.152.69.5): 34 Time(s) mysql (121.14.145.32): 30 Time(s) nobody (218.206.25.29): 26 Time(s) mail (218.206.25.29): 24 Time(s) news (218.206.25.29): 24 Time(s) root (218.206.25.29): 24 Time(s) --------------------- SSHD Begin ------------------------ **Unmatched Entries** pam_succeed_if(sshd:auth): error retrieving information about user tavi : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user pam : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user konchog : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user stavrum : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user rachel : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user affiliates : 24 time(s) pam_succeed_if(sshd:auth): error retrieving information about user nen : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user cobra : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user pass : 7 time(s) pam_succeed_if(sshd:auth): error retrieving information about user hacer : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user chung : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user zainee : 1 time(s) pam_succeed_if(sshd:auth): error retrieving information about user radu : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user alka : 4 time(s) pam_succeed_if(sshd:auth): error retrieving information about user albert : 5 time(s) pam_succeed_if(sshd:auth): error retrieving information about user turcia : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user cordell : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user silver : 2 time(s) pam_succeed_if(sshd:auth): error retrieving information about user dragon : 3 time(s) If someone wants to see the whole log i can upload it somewhere. Am i being hacked, what is this all?? I hope someone can help me, this does not look good at all.

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• GMail suspects confirmation email in stealing personal information

  - by Dennis Gorelik

  When user registers on my web site, web site sends user email confirmation link. Subject: Please confirm your email address Body:Please open this link in your browser to confirm your email address: http://www.postjobfree.com/a/c301718062444f96ba0e358ea833c9b3 This link will expire on: 6/9/2012 8:04:07 PM EST. If my web site sends that email to GMaill (either @gmail.com or another domain that's handled by Google Apps) and that user never emailed to email -- then GMail not only puts the email to spam folder, but also adds prominent red warning:Be careful with this message. Similar messages were used to steal people's personal information. Unless you trust the sender, don't click links or reply with personal information. Learn more That warning really scares many of my users, so they are afraid to open that link and confirm their email. What can I do about it? Ideally I would like that message end up in user's inbox, not spam folder. But at least how do I prevent that scary message? IP address of my mailing server is not blacklisted: http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a208.43.198.72 I use SPF and DKIM signature. Below is the email that ended up in spam folder with that scary red message. Delivered-To: [email protected] Received: by 10.112.84.98 with SMTP id x2csp36568lby; Fri, 8 Jun 2012 17:04:15 -0700 (PDT) Received: by 10.60.25.6 with SMTP id y6mr9110318oef.42.1339200255375; Fri, 08 Jun 2012 17:04:15 -0700 (PDT) Return-Path: Received: from smtp.postjobfree.com (smtp.postjobfree.com. [208.43.198.72]) by mx.google.com with ESMTP id v8si6058193oev.44.2012.06.08.17.04.14; Fri, 08 Jun 2012 17:04:15 -0700 (PDT) Received-SPF: pass (google.com: domain of [email protected] designates 208.43.198.72 as permitted sender) client-ip=208.43.198.72; Authentication-Results: mx.google.com; spf=pass (google.com: domain of [email protected] designates 208.43.198.72 as permitted sender) [email protected]; dkim=pass [email protected] DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; d=postjobfree.com; s=postjobfree.com; h= received:message-id:mime-version:from:to:date:subject:content-type; b=TCip/3hP1WWViWB1cdAzMFPjyi/aUKXQbuSTVpEO7qr8x3WdMFhJCqZciA69S0HB4 Koatk2cQQ3fOilr4ledCgZYemLSJgwa/ZRhObnqgPHAglkBy8/RAwkrwaE0GjLKup 0XI6G2wPlh+ReR+inkMwhCPHFInmvrh4evlBx/VlA= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=postjobfree.com; s=postjobfree.com; h=content-type:subject:date:to:from:mime-version:message-id; bh=N59EIgRECIlAnd41LY4HY/OFI+v1p7t5M9yP+3FsKXY=; b=J3/BdZmpjzP4I6GA4ntmi4REu5PpOcmyzEL+6i7y7LaTR8tuc2h7fdW4HaMPlB7za Lj4NJPed61ErumO66eG4urd1UfyaRDtszWeuIbcIUqzwYpnMZ8ytaj8DPcWPE3JYj oKhcYyiVbgiFjLujib3/2k2PqDIrNutRH9Ln7puz4= Received: from sv3035 (sv3035 [208.43.198.72]) by smtp.postjobfree.com with SMTP; Fri, 8 Jun 2012 20:04:07 -0400 Message-ID: MIME-Version: 1.0 From: "PostJobFree Notification" To: [email protected] Date: 8 Jun 2012 20:04:07 -0400 Subject: Please confirm your email address Content-Type: multipart/alternative; boundary=--boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Please open this link in your browser to confirm your email addre= ss: =0D=0Ahttp://www.postjobfree.com/a/c301718062444f96ba0e358ea8= 33c9b3 =0D=0AThis link will expire on: 6/9/2012 8:04:07 PM EST. =0D=0A ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: base64 PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj1Db250ZW50LVR5cGUgY29udGVu dD0idGV4dC9odG1sOyBjaGFyc2V0PXV0Zi04Ij48L2hlYWQ+DQo8Ym9keT48ZGl2 Pg0KUGxlYXNlIG9wZW4gdGhpcyBsaW5rIGluIHlvdXIgYnJvd3NlciB0byBjb25m aXJtIHlvdXIgZW1haWwgYWRkcmVzczo8YnIgLz48YSBocmVmPSJodHRwOi8vd3d3 LnBvc3Rqb2JmcmVlLmNvbS9hL2MzMDE3MTgwNjI0NDRmOTZiYTBlMzU4ZWE4MzNj OWIzIj5odHRwOi8vd3d3LnBvc3Rqb2JmcmVlLmNvbS9hL2MzMDE3MTgwNjI0NDRm OTZiYTBlMzU4ZWE4MzNjOWIzPC9hPjxiciAvPlRoaXMgbGluayB3aWxsIGV4cGly ZSBvbjogNi85LzIwMTIgODowNDowNyBQTSBFU1QuPGJyIC8+DQo8L2Rpdj48L2Jv ZHk+PC9odG1sPg== ----boundary_107_ffa6a9ea-01dc-40f5-a50c-4c3b3d113f08--

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