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• Welcome to the FMW Install and Admin Proactive Team Blog

  - by Daniel Mortimer

  IntroductionWelcome to the Fusion Middleware Install and Administration Proactive Support blog.  This is our first post, so let's begin by introducing ourselves and our mission. Who We AreWe are a small team of support engineers based in Europe.  Our expertise covers all matters related to the installation and administration of Oracle Application Server 10g, Oracle Fusion Middleware 11g and future versions to come. We particularly focus on core components such as the Installers and Configuration Wizards Web Tier ( Oracle HTTP Server ) OPMN Enterprise Manager Console for Application Server as well as general questions / problems relating to patching, maintenance and architecture. Our Mission Improve the customer experience Enable customers to avoid / prevent issues when working with our products Enable faster resolution of problems when they occur Our Activities Enhancement and maintenance of our knowledge base In particular, develop and maintain special content such as the Fusion Middleware Information Centers and Lifecycle Support Advisors Seek continuous improvement of the product documentation Contribute to the Fusion Middleware Support News Moderation of the "Oracle Application Server" support community Participate in the Support Advisor Webcast program Involved in the Lifecycle of diagnostic tools such as RDA and OCM User Acceptance Testing Logging of enhancements and health check ideas Provide feedback to product management / development Logging of product bugs and enhancements Suggest improvements that could be made to web sites like OTN Promote new support documents, tools via channels such as Newsletter and Social Media We hope that this blog will be a two-way communication as we are interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time, but all of them will be acknowledged and followed up.Thank you for your time and we look forward to both informing and working with you.Postscript: Many links you will find in our blog entries will require a login to My Oracle Support. For readers who do not have a login, please accept our apologies - when and where possible we will endeavour to ensure the links will supplement rather than replace wording in the blog entries.

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• Oracle SOA Partner Community Forum Lisbon, Portugal &ndash; April 21st 2010

  - by Jürgen Kress

  We would like to invite you to attend our SOA Partner Community Forum that will be in held in Lisbon, April 21, 2010 The Oracle SOA Partner Community Forum is a wonderful opportunity to: Meet with Oracle SOA and BPM Product management Exchange thoughts and knowledge with SOA and BPM experts Learn from successful SOA implementation Network within the Oracle SOA Partner Community During this highly informative event you can learn about partner success stories, participate in an array of breakout sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, so register today. Registration only takes a few minutes and it is free of charge. By registration you will confirm that you will attend to the event. Seminar is free. In the event that you cancel your registration after April 16th 2010 Oracle may request that you will pay late cancellation fee of € 150. Please visit our website for further information. Alternatively, if you require assistance or have any queries please contact Jürgen Kress. Agenda 10:00     Welcome & Introduction 10:15     SOA Cloud presentation 11:15     SOA Partner Sales Campaign 12:30     Lunch break 13:15     Partner Reference Case 14:15     BPMN 2.0 15:00     Cocktail reception   Location: Lagoas Park Hotel 2740-245, Porto Salvo, Oeiras For partners with BPM 11g opportunities we will offer an advanced workshop on Thursday April 22nd and Friday April 23rd hosted by Clemens Utschig-Utschig. If you are interested please contact Jürgen Kress.   Quotes from previous SOA Partner Community Forums "The SOA Partner Community Forum was a first-rate event that provided a balanced agenda of vendor-specific and vendor-neutral content pertaining to modern-day service-oriented computing technologies and practices. I enjoyed the opportunity to provide an objective voice on the topics I consider most important for today's IT practitioners to fully leverage the many patterns, principles, and service technology innovations that comprise the next-generation SOA platform." Thomas Erl, SOA Systems Inc., SOASchool.com “The Community is an excellent forum for Partners to hear about each others success stories on SOA, especially BPEL and ODI” Jørn F. Schurink, Competence Expert Oracle Technologies Logica “The Community is the best source for information around Oracle SOA a wonderful platform with many interesting contacts and discussions”. Torsten Winterberg, Opitz Consulting “The regular meetings of the SOA Partner Community are a perfectly organized platform for learning the latest in Oracle SOA tooling by extraordinary speakers and for vivid discussions with practitioners about SOA challenges and design solutions. This is the best opportunity to build and deepen a network with the brightest and most passionate protagonists in Oracle SOA world in EMEA.” Hajo Normann, HP Services Technorati Tags: soa partner community forum,soa,event

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• Spirent Communications Improves Customer Experience with Knowledge Management

  - by Tony Berk

  Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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• Your Experience Platform

  - by David Dorf

  Crosstalk once again exceeded my expectations, improving upon last year's conference in terms of venue, knowledge sharing, and entertainment.  Its great to see the Oracle Retail family continues to grow, especially outside the US.  I had a great time talking to retailers, analysts, press, and colleagues from around the world. Because the economy, demographics, technology, etc. are constantly changing, retailers must always be evolving their business to capture the next market.  But it takes guts to change something that appears to be working, and it takes a bit of luck to get the timing right.  To a large extent, innovation is about "guts and luck." To help retailers innovate, Oracle Retail provides all the necessary software to create Your Experience Platform.  There is no "Oracle Experience Platform" as each retailer needs something different to deliver on their brand promise.  We provide the actionable insight, optimized operations, and connected interactions, but its still up to the retailer to make it theirs. One such retailer is Masters, a home improvement retailer in Australia formed through a partnership between Woolworths and Lowes.  Woolworths is an established retailer in Australia, so they are already close to their customers and able to understand their needs.  In Australia 74% of dwellings are detached houses and the population is continues to "move up" into bigger and bigger homes. Masters is using Oracle Retail's software to create their experience platform that will deliver on their brand promise, which includes everyday low prices, wide range of products, smarter self-service, and an inviting store environment.  The Oracle Retail software provides the foundation that allows them to rapidly deliver on this promise -- Masters is engineered for success.

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• A High Level Comparison Between Oracle and SQL Server - Part II

  Database Instance Architecture When an Oracle instance is created, it is nothing but a collection of some structured areas in the server’s memory and some background processes spawned to interact with it. Oracle literature quite extensively describes these memory ... [Read Full Article]

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• Process Rules!

  - by Ajay Khanna

  One of the key components of a process is “Business Rule”. Business rule takes many forms inside your process definition and in a way is a manifestation of your company’s business policy. Business rules inside the process are used for policy enforcement, governance, decision management, operations efficiency etc. Following are some basic types of rules that can be a part of your process. 1. Process conditions:  These are defined as the process gateways that determine a path process will take depending on the process parameters. For Example, if discount >10% go to approval path : if discount < 10% auto-approve order. 2. Data rules: These business rules are defined as facts in decision table or knowledge base. The process captures all required parameters and submits those to RETE based rules engine. Rules engine processes the data and returns the result back. For example, rules determining your insurance eligibility. 3. Event rules: Here the system is monitoring the various events and events patterns that are emerging inside the process or external to the process. You can define actions or alerts to be triggered when a certain pattern of events emerges over a specified time period. Such types of rules need Complex Event Processing and are used in applications like Credit Card Fraud detection or Utility Demand Response. 4. User Interface Rules: In order to add dynamic behavior to UI or to keep users from making mistakes and enforcing policy, another mechanism available is UI rules. They are evaluated as the end user is filling out the web forms. These may include enabling and disabling of UI as per business policy. An example could be, if the age of a user is less than 13 years, disable credit card field and enable parental approval required checkbox. Your process may include many of such rule types. Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Experts and Customers.  We will discuss business rules during various sessions in Oracle OpenWorld. Two of the sessions specifically focused on business rules are listed below: Accelerating an Implementation of Complex Worldwide Business Approval Rules Wednesday, Oct 3, 10:15 AM Moscone South – 305 Oracle Business Rules Use Cases Design and Testing Wednesday, Oct 3, 3:30 PM Marriott Marquis - Golden Gate C3   Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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• Gauging Maturity of your BPM Strategy - part 2 / 2

  - by Sanjeev Sharma

  In my earlier post I had discussed the essence of maturity assessment and the business imperative for doing the same in the context of BPM. In this post I will discuss Oracle’s BPM Maturity assessment methodology. Oracle’s BPM Maturity model comprises of the following components: Maturity – represents stages of evolution of your BPM capability with 0 being the lowest level and 5 being the highest level  Domain – represents multiple perspectives both technical and business oriented against which your BPM capability can be assessed Adoption – represents scale of BPM rollout starting at the project level to the enterprise level Note: Your BPM capability can be at different levels of maturity for the different domains. Oracle’s BPM assessment methodology measures the maturity of your BPM capability at the individual domain level as well as the aggregate level. The output of Oracle’s BPM assessment benefits you in two ways: Gap Analysis by comparing the “As-Is” BPM capability with the desired “To-Be” BPM capability along the various domains  (see Figure 1) Systematic Adoption by aligning evolution of BPM capability with its rollout in multiple phases (see Figure 2)

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• UPK Pre-built Content Now Available for Additional Product Lines

  - by Karen Rihs

  UPK pre-built content development efforts are always underway and growing, and now include the recent release of new UPK pre-built content modules for three additional product lines! Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data Fusion 11g Release 1 Functional Setup Manager General Ledger Global Human Resources Project Portfolio Management Self Service Procurement Oracle Crystal Ball 11.1.2 Oracle Crystal Ball For the most recent list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. For more information on how your organization can take advantage of UPK pre-built content, see our previous blog, The Value of UPK Pre-Built Content.  - Karen Rihs, UPK Outbound Product Management

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• Cloud computing - database loading question

  - by workwise

  Following is the situation, I want to know whether what I want is possible in cloud computing and is it the best way for me: 1) My main site has a Database with tables with millions of rows, and entries are added almost every second. 2) I will setup a mysql mirror, so there will be a backup database always in sync with the main one. 3) There are few tens of thousands of images- growing. So say total size of images few tens of gigabytes. I will be keeping the image data also in sync on the backup server. 4) There can be short periods where traffic can go 100X the average traffic. 5) I will be using memcache heavily - most database and even frequently used disk files/images will be in RAM. I want that the main site runs on a dedicated server. The backup server is say an Amazon EC2 instance. Now note that since it is live backup, I need to run a small instance continuously. I want that when I anticipate high traffic, I should be able to run a large instance on the cloud and transfer the traffic there. The main point is - I do not want to spend time in "loading" the database on the large instance, as it typically can take few minutes or even hours (experience). So is it possible to just scale the memory/CPU on demand, and not having to load the database or sync up the filesystem? I want to setup my backup scripts etc just ONCE. Thanks JP

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• Installing Oracle Block Browser and Editor tool (bbed)

  What if you could directly read and manipulate data at the block level? Oracle provides such a tool to do exactly that, but you have to build it yourself. The Block Browser and Editor tool, or bbed for short, is your ticket into the contents of data blocks within an Oracle database.

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• New Slides - and a discussion about Dictionary Statistics

  - by Mike Dietrich

  First of all we have just upoaded a new version of the Upgrade and Migration Workshop slides with some added information. So please feel free to download them from here.The slides have one new interesting information which lead to a discussion I've had in the past days with a very large customer regarding their upgrades - and internally on the mailing list targeting an EBS database upgrade from Oracle 10.2 to Oracle 11.2. Why are we creating dictionary statistics during upgrade? I'd believe this forced dictionary statistics creation got introduced with the desupport of the Rule Based Optimizer in Oracle 10g. The goal: as RBO is not supported anymore we have to make sure that the data dictionary has fresh and non-stale statistics. Actually that would have led in Oracle 9i to strange behaviour in some databases - so in Oracle 9i this was strongly disrecommended. The upgrade scripts got hardcoded to create these stats. But during tests we had the following findings: It's important to create dictionary statistics the night before the upgrade. Not two weeks before, not 60 minutes before your downtime begins. But very close to the upgrade. From Oracle 10g onwards you'd just say: $ execute DBMS_STATS.GATHER_DICTIONARY_STATS; This is important to make sure you have fresh dictionary statistics during upgrade for performance reasons. Tests have shown that running an upgrade without valid dictionary statistics might slow down the whole upgrade by factors of 2x-3x. And it would be also a great idea post upgrade to create again fresh dictionary statistics when you've did suppress the stats creation during the upgrade process. Suppress? Yes, you could set this underscore parameter in the init.ora: _optim_dict_stats_at_db_cr_upg=FALSE to suppress the forced dictionary statistics collection during an upgrade. We believe strongly that (a) people using the default statistics creation process which will create dictionary statistics by default and (b) create fresh stats before upgrade on the dictionary. Therefore we find it save once you have followed our advice to use the underscore during upgrade. And we've taken out that forced statistics collection during upgrade in the next release of the database. Please note: If you are using the DBUA for the upgrade it will remove underscore parameters for the upgrade run to improve performance - which is generally a good idea. So you'll have to start the DBUA with that call: $ dbua -initParam "_optim_dict_stats_at_cb_cr_upg"=FALSE -Mike

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• INVITATION: EMEA MASTER DATA MANAGEMENT (MDM) PARTNER SUMMIT, 5th December 2011

  - by mseika

  Oracle is pleased to invite you to the EMEA Master Data Management Partner Summit in Portugal on 5th December 2011. Partners such as you have been a key contributor to growth for Oracle’s MDM. And to empower your further growth; Oracle has formed a dedicated MDM Specialization Program to help you further develop your organization’s readiness in selling and delivering Oracle’s Master Data Management solutions that best suit your go-to-market plans and initiatives. For more information about the MDM Partner Summit including the detailed agenda please click here (Login required). Register Now The MDM Partner Summit will be followed by a 4 day MDM Partner Hands On training starting from Dec 6th to 9th with an arrival on Dec 5th. Please feel free to register your company sales and technical employees. See here for more details such as training agenda and registration.

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• Adjusting the Score on Oracle Text search results

  - by Kyle Hatlestad

  When you sort the results of a search by Score using OracleTextSearch as the search engine in WebCenter Content, the results coming back are based on the relevancy on the document.  In theory, the more relevant the search term is to the document, the higher ranked Score it should receive.  But in practice, the relevancy score can seem somewhat of a mystery.  It's not entirely clear how it ranks the importance of some documents over others based on the search term.  And often times, once a word appears a certain number of times within a document, the Score simply maxes out at 100 and the top results can be difficult to discern from one another.  Take for example the search for 'vacation' on this set of documents: Out of 7 results, 6 of them have a Score of '100' which means they are basically ranked the same.  This doesn't make the sort by Score very meaningful.   Besides sorting by relevance, you can also tell Oracle Text to sort by occurrence.  In that case, it is a much more predictable result in how they would be ranked. And for many cases provide a more meaningful sorting of results then relevance. To change this takes a small component change to the SearchOperatorMap resource.  By default, the query used for full-text searching looks like: <td>(ORACLETEXTSEARCH)fullText</td> <td>DEFINESCORE((%V), RELEVANCE * .1)</td> <td>text</td> Overriding this resource and changing it to: <td>(ORACLETEXTSEARCH)fullText</td> <td>DEFINESCORE((%V), OCCURRENCE * .01)</td>  <td>text</td> will force it to now use occurrence (note the change in scale to .01 as well).  So running the same search and sort options as the example above, the results come out quite a bit differently: In this case, there is a clear understanding of how the items rank.   And generally, if the search term appears 3 times more in one document then another, it's got a better chance of being a document I'm interested in.  You may or may not feel the relevance ranking is better then the search term occurrence, but this provides the opportunity to try an alternate method that might work better for your results.  A pre-built component is available for download here. There is one caveat in using this method.  The occurrence ranking also maxes out at 100, so if a search term is in the document more then that, the Score result will stay at 100.

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• Spotlight on an ACE: Edwin Biemond

  - by jeckels

  Edwin Biemond is an active member of the ACE community, having worked with Oracle's development tooling and database technologies since 1997. Since then, Edwin has become an expert in many of Oracle's middleware technologies as well, including WebLogic and SOA. In fact, Edwin has become so prolfic that he was named the Java Developer of the Year in 2009. Edwin hails from the Netherlands, where he is an architect at the company Amis, and is also a co-author of the OSB Development Cookbook. He's a proven expert in ADF, JSF, messaging (Edifact / ebXML), Enterprise Service Bus, web services and tuning of application servers and databases. Recently, Edwin posted a blog on the road map of WebLogic 12c, going over salient features and what the future looks like for Fusion Middleware and the Application Server areas - it's well worth a read, so give it a look. A snippet: WebLogic 12.1.3 will be the first version for many FMW 12c products like Oracle SOA Suite 12c and probably come in one big jar. 12.1.3 & 12.1.4 will add extra features and improvements to Elastic JMS & Dynamic Clusters. Elastic JMS in 12.1.3 will support Server Migration so you can’t lose any JMS messages. In 12.1.4, Dynamic Clusters will have support for auto-scaling based on thresholds based on user-defined metrics. WebLogic 12.1.4 will also have an API to control the Dynamic Clusters, this way we can easily program when to stop, start or remove nodes from a dynamic cluster. Further, Edwin is hosting a session on getting your FMW environment up and running in less than 10 minutes using popular tooling to configure and manage the many FMW components you have in your technology stack. Register now for this virtual developer day to see more. We thank Edwin for his commitment to being an ACE, his work on his blog, his social media publishing and his overall commitment to helping other technologists be even more successful with Oracle products. Follow Edwin on his blog, Twitter, Facebook, LinkedIn, or read his ACE Profile

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• Five Ideas: Project Management

  - by Sylvie MacKenzie, PMP

   Except from Profit Magazine “For everyone to put on the project manager hat and standardize the way every single thing is done means that now the whole organization is on the same page as to what needs to occur from the time a hurricane hits Haiti and when a boat pulls in to unload supplies.” —Rich D’Addario, consulting project manager in the Primavera Global Business Unit at Oracle, on helping AmeriCares deliver aid to Haiti “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs. But more importantly, it gives organizations improved visibility.” —Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit “Organizations are constantly looking for ways to improve the speed and precision of their decisions and work without creating environments and systems that limit their personnel through rigid structures and inflexible processes. The latest release of Primavera Portfolio Management meets this demand by further streamlining processes and supporting enhanced decision-making, helping drive better value from portfolios. In addition, the new UI clearly demonstrates Oracle's commitment to providing a seamlessly integrated enterprise project portfolio management product suite.” —Mike Sicilia, senior vice president, Oracle's Primavera “Make it a business project, not an IT project. All levels of functional management must have ownership, responsibility, and accountability for the success of the implementation.” —from Eaton Operations Services Manager Marcos Baccetto's 9 Project Management Tips “AEC firms must strategically pursue standardization opportunities in the project management area while preserving the spirit of entrepreneurism and flexibility at an individual project manager level. An enterprise technology platform doesn't only help with standardization of key project management processes across the enterprise; it also improves performance management, team collaboration and client specific reporting at an individual project level.” —Maneesh Chhabra is a director of Industry Strategy and Insight at Oracle

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• CIO's Corner: Achieving a Balance

  - by Michelle Kimihira

  Author: Rick Beers Senior Director, Product Management, Oracle Fusion Middleware All too often, a CIO is unfairly characterized as either technology-focused or business-focused; as more concerned with either infrastructure performance or business excellence. It seems to me that this completely misses the point. I have long thought that a CIO has probably the most complex C-level position in an enterprise, one that requires an artful balance among four entirely different constituencies, often with competing values and needs. How a CIO balances these is the single largest determinant of success. I was reminded of this while reading the excellent interview of Mark Hurd by CNBC’s Maria Bartiromo in a recent issue of USATODAY (Bartiromo: Oracle's Hurd is in tech sweet spot). The interview covers topics such as Big Data, Leadership and Oracle’s growth strategy. But the topic that really got my interest, and reminded me of the need for balance, was on IT spending trends, in which Mark Hurd observed, “…budgets are tight. What most of our customers have today is both an austerity plan to save money and at the same time a plan to reapply that money to innovation. There isn't a customer we have that doesn't have an austerity plan and an innovation plan.” In an era of economic uncertainty, and an accelerating pace of business change, this is probably the toughest balance a CIO must achieve. Yet for far too many IT organizations, operating costs consume over 75% of their budgets, leaving precious little for innovation and investment in business-critical technology programs. I have found that many CIO’s are trapped by their enterprise systems platforms, which were originally architected for Standardization, Compliance and tightly integrated linear Workflows. Yes, these traits are still required for specific reasons and cannot be compromised. But they are no longer enough. New demands are emerging: the explosion in the volume and diversity of Data, the Consumerization of IT, the rise of Social Media, and the need for continual Business Process Reengineering. These were simply not the design criteria for Enterprise 1.0 and attempting to leverage them with current systems platforms results in an escalation in complexity and a resulting increase in operating costs for many IT organizations. This is the cost vs investment trap and what most constrains CIO’s from achieving the balance they need. But there is a way out of this trap. Enterprise 2.0 represents an entirely new enterprise systems architecture, one that is ‘Business-Centric’ rather than ‘ERP Centric’, which defined the architecture of Enterprise 1.0. Oracle’s best in class suite of Fusion Middleware Products enables a layered approach to enterprise systems architectures that provides the balance that an enterprise needs. The most exciting part of all this? The bottom two layers are focused upon reducing costs and the upper two layers provide business value and innovation. Finally, the Balance a CIO needs.  Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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• Oracle as a Data Source

  This article takes a quick look at Oracle database's materialized view and extends the concept of that feature to a case where Oracle is the data source for another relational database management system.

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• Performing Database Failover with Oracle 11g Data Guard

  This article - the sixth in this ongoing series - explores how to manually fail over a production database to its corresponding physical standby database, as well as reinstate a "failed" primary database to a physical standby.

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• Oracle Enterprise Linux 5.5 Trails RHEL 5.5

  <b>Netstat -vat:</b> "Oracle is now out with Oracle Enterprise Linux 5.5 (OEL)- a week after its base, Red Hat's Enterprise Linux 5.5 (RHEL) was released."

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• Why I Love the Social Management Platform I Use

  - by Mike Stiles

  Not long ago, I asked the product heads for the various components of the Oracle Social Cloud’s SRM to say what they thought was coolest about their component. And while they did a fine job, it was recently pointed out to me that no one around here uses the platform in a real-world setting more than I do, as I not only blog and podcast my brains out, I also run Oracle Social’s own social properties. Of course I’m pro-Oracle Social’s product. Duh. But if you can get around immediately writing this off as a puff piece, there are real reasons beyond my employment that the Oracle SRM works for me as a community manager. If it didn’t, I could have simply written about something else, like how people love smartphones or something genius like that. Post Grid I like seeing what I want to see. I’m difficult that way. Post grid lets me see all posts for all channels, with custom columns showing me how posts are doing. I can filter the grid by social channel, published, scheduled, draft, suggested, etc. Then there’s a pullout side panel that shows me post details, including engagement analytics. From the pullout, I can preview the post, do a quick edit, a full edit, or (my favorite) copy a post so I can edit it and schedule it for other times so I don’t have to repeat from scratch. I’m not lazy, just time conscious. The Post Creation Environment Given our post volume, I need this to be as easy as it can be. I can highlight which streams I want the post to go out on, edit for the individual streams, maintain a media library that’s easy to upload to and attach from, tag posts, insert links that auto-shorten to an orac.le shortlink, schedule with a nice calendar visual, geo-target, drop photos inline into Twitter, and review each post. Watching My Channels The Engage component of the Oracle SRM brings in and drops into a grid the activity that’s happening on all my channels. I keep this open round-the-clock. Again, I get to see only what I want; social network, stream, unread messages, engagement by how I labeled them, and date range. I can bring up a post with a click, reply, label it, retweet it, assign it, delete it, archive it, etc. So don’t bother trying to be a troll on my channels. Analytics Social publishing and engaging 24/7 would be pretty unrewarding if I couldn’t see how our audience was responding. Frankly, I get more analytics than I know what to do with (I’m a content creator, not a data analyst). But I do know what numbers I care about, and they’re available by channel, date range, and campaigns. I’m seeing fan count, sources and demographics. I’m seeing engagement, what kinds of posts are getting engagement, and top engagers. I’m seeing my reach, both organic and paid. I’m seeing how individual posts performed in terms of engagement and virality, and posting time/date insight. Have I covered all the value propositions? I’ve covered pathetically few of them. It would be impossible in blog length to give shout-outs to the vast number of features and functionalities. From organizing teams and managing permissions with Workflow to the powerful ability to monitor topics (and your competition) across the web in Listen, it’s a major, and increasingly necessary, weapon in your social marketing arsenal. The life of a Community Manager is not for everybody. So if the Oracle SRM can actually make a Community Manager’s life easier, what’s not to love? I invite you to take a look at and participate in our Oracle Social Cloud social channels! Facebook Twitter YouTube Google Plus LinkedIn Daily Podcast on iHeartRadio @mikestiles @oraclesocial Photo: freeimages.com

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• The Madness of March

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} From “Linsanity” to “LOB City”, there is no doubt that basketball dominates the month of March. As many are aware, March Madness is well underway and continues to be a time when college basketball teams get together to bring their A-game to the court. Here at Oracle we also like to bring our A-game, and that includes some new players and talent from our newly acquired companies. Each new acquisition expands Oracle’s solution portfolio, fills customer requirements, and ultimately brings greater opportunities for partners. OPN follows a consistent approach to delivering key information about these acquisitions to you in a timely manner. We do this so partners can get educated, get trained and gain access to demand gen and sales tools. Through this slam dunk of a process we provide (using Pillar Data Systems as an example): A welcome page where partners can download information and learn how to sell and maximize sales returns. A Discovery section where partners can listen to key Oracle Executives speak about the many benefits this new solution brings, as well review a FAQ sheet. A Prepare section where partners can learn about the product strategies and the different OPN Knowledge Zones that have become available. A Sell and Deliver section that partners can leverage when discussing product positioning and functionality, as well as gain access to relevant deliverables. Just as any competitive team strives to be #1, Oracle also wants to stay best-in-class which is why we have recently joined forces with some ‘baller’ companies such as RightNow, Endeca and Pillar Axiom to secure our place in the industry bracket. By running our 3-2 Oracle play and bringing in our newly acquired products, we are able to deliver a solid, expanded solution to our partners. These and many other MVP companies have helped Oracle broaden its offerings and score big. Watch the half time show below to find out what Judson thinks about Oracle’s current offerings: Mergers and acquisitions are a strategic part of how we currently go to market. If you haven’t done so already, dribble down or post up and visit the Acquisition Catalog to learn more about Oracle’s acquired products and the unique benefits they can bring to your own court. Or click here to learn about the ways of monetizing opportunities through Oracle acquisitions. Until Next Time, It’s Game Time, The OPN Communications Team Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Partnerschaft auf "Ess-Basis"

  - by A&C Redaktion

  Herr Fleischmann von Cubus setzt auf höchste Kompetenz und Qualifizierung, um die Kunden zufrieden zu stellen. Dirk Fleischmann ist BI Spezialist bei Cubus Business Intelligence Solutions GmbH. Cubus ist Oracle Gold Partner und auch ein führendes Unternehmen für Oracle Essbase Technologie. Weltweit ist Cubus einer der ersten spezialisierten Oracle Essbase Partner. Im Interview mit Corry Weick, A&C Partner Enablement Manager North, spricht Dirk Fleischmann über die Partnerschaft mit Oracle und bespricht Geschäftsbeispiele aus dem Bereich der BI-Lösungen.Cubus analysiert die Bedürfnisse der Kunden ausführlich bevor sie Projekte planen und umsetzen – von der Beratung über die Installation und Einrichtung der optimalen Lösung bis hin zu Verwaltung und dem Reporting.

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• OCAD 2013, rassegna stampa&more

  - by claudiac.caramelli

  Vi segnaliamo un interessante articolo su ImpresaCity sull'Oracle Cloud Applications Day 2013: http://bit.ly/1eE3a5Q Roberto Bonino ci racconta come il Cloud si stia sempre di più diffondendo nelle aziende italiane e la visione degli esperti che sono intervenuti. E' stato anche aggiornato il canale youtube di Oracle Italia con due nuovi video registrati il 28 ottobre. Paola Provvisier ci racconta QUI la completezza delle soluzioni HCM, mentre Giovanni Ravasio, Country Leader di Oracle Applications Italia, insieme a Fabrizio Pessina (Boston Consulting Group) e a Paolo Daperno (Illycaffè), fanno QUI il punto della situazione sull'offerta Cloud di Oracle, sul panorama Cloud in Italia e perchè le aziende scelgono nuovi servizi per implementare e migliorare la propria realtà.

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• Translating Your Customizations

  - by Richard Bingham

  This blog post explains the basics of translating the customizations you can make to Fusion Applications products, with the inclusion of information for both composer-based customizations and the generic design-time customizations done via JDeveloper. Introduction Like most Oracle Applications, Fusion Applications installs on-premise with a US-English base language that is, in Release 7, supported by the option to add up to a total of 22 additional language packs (In Oracle Cloud production environments languages are pre-installed already). As such many organizations offer their users the option of working with their local language, and logically that should also apply for any customizations as well. Composer-based UI Customizations Customizations made in Page Composer take into consideration the session LOCALE, as set in the user preferences screen, during all customization work, and stores the customization in the MDS repository accordingly. As such the actual new or changed values used will only apply for the same language under which the customization was made, and text for any other languages requires a separate upload. See the Resource Bundles section below, which incidentally also applies to custom UI changes done in JDeveloper. You may have noticed this when you select the “Select Text Resource” menu option when editing the text on a page. Using this ensures that the resource bundles are used, whereas if you define a static value in Expression Builder it will never be available for translation. Notice in the screenshot below the “What’s New” custom value I have already defined using the ‘Select Text Resource’ feature is internally using the adfBundle groovy function to pull the custom value for my key (RT_S_1) from the ComposerOverrideBundle. Figure 1 – Page Composer showing the override bundle being used. Business Objects Customizing the Business Objects available in the Applications Composer tool for the CRM products, such as adding additional fields, also operates using the session language. Translating these additional values for these fields into other installed languages requires loading additional resource bundles, again as described below. Reports and Analytics Most customizations to Reports and BI Analytics are just essentially reorganizations and visualizations of existing number and text data from the system, and as such will use the appropriate values based on the users session language. Where a translated value or string exists for that session language, it will be used without the need for additional work. Extending through the addition of brand new reports and analytics requires another method of loading the translated strings, as part of what is known as ‘Localizing’ the BI Catalog and Metadata. This time it is via an export/import of XML data through the BI Administrators console, and is described in the OBIEE Admin Guide. Fusion Applications reports based on BI Publisher are already defined in template-per-locale, and in addition provide an extra process for getting the data for translation and reloading. This again uses the standard resource bundle format. Loading a custom report is illustrated in this video from our YouTube channel which shows the screen for both setting the template local and running an export for translation. Fusion Applications Menus Whilst the seeded Navigator and Global Menu values are fully translated when the additional language is installed, if they are customized then the change or new menu item will apply universally, not currently per language. This is set to change in a future release with the new UI Text Editor feature described below. More on Resource Bundles As mentioned above, to provide translations for most of your customizations you need to add values to a resource bundle. This is an industry open standard (OASIS) format XML file with the extension .xliff, and store translated values for the strings used by ADF at run-time. The general process is that these values are exported from the MDS repository, manually edited, and then imported back in again.This needs to be done by an administrator, via either WLST commands or through Enterprise Manager as per the screenshot below. This is detailed out in the Fusion Applications Extensibility Guide. For SaaS environments the Cloud Operations team can assist. Figure 2 – Enterprise Manager’s MDS export used getting resource bundles for manual translation and re-imported on the same screen. All customized strings are stored in an override bundle (xliff file) for each locale, suffixed with the language initials, with English ones being saved to the default. As such each language bundle can be easily identified and updated. Similarly if you used JDeveloper to create your own applications as extensions to Fusion Applications you would use the native support for resource bundles, and add them into the faces-config.xml file for inclusion in your application. An example is this ADF customization video from our YouTube channel. JDeveloper also supports automatic synchronization between your underlying resource bundles and any translatable strings you add – very handy. For more information see chapters on “Using Automatic Resource Bundle Integration in JDeveloper” and “Manually Defining Resource Bundles and Locales” in the Oracle Fusion Middleware Web User Interface Developer’s Guide for Oracle Application Development Framework. FND Messages and Look-ups FND Messages, as defined here, are not used for UI labels (they are known as ‘strings’), but are the responses back to users as a result of an action, such as from a page submit. Each ‘message’ is defined and stored in the related database table (FND_MESSAGES_B), with another (FND_MESSAGES_TL) holding any language-specific values. These come seeded with the additional language installs, however if you customize the messages via the “Manage Messages” task in Functional Setup Manager, or add new ones, then currently (in Release 7) you’ll need to repeat it for each language. Figure 3 – An FND Message defined in an English user session. Similarly Look-ups are stored in a translation table (FND_LOOKUP_VALUES_TL) where appropriate, and can be customized by setting the users session language and making the change  in the Setup and Maintenance task entitled “Manage [Standard|Common] Look-ups”. Online Help Yes, in fact all the seeded help is applied as part of each language pack install as part of the post-install provisioning process. If you are editing or adding custom online help then the Create Help screen provides a drop-down of which language your help customization will apply to. This is shown in the video below from our YouTube channel, and obviously you’ll need to it for each language in use. What is Coming for Translations? Currently planned for Release 8 is something called the User Interface (UI) Text Editor. This tool will allow the editing of all the text shown on the pages and forms of Fusion Application. This will provide a search based on a particular term or word, say “Worker”, and will allow it to be adjusted, say to “Employee”, which then updates all the Resource Bundles that contain it. In the case of multi-language environments, it will use the users session language (locale) to know which Resource Bundles to apply the change to. This capability will also support customization sandboxes, to help ensure changes can be tested and approved.  It is also interesting to note that the design currently allows any page-specific customizations done using Page Composer or Application Composer to over-write the global changes done via the UI Text Editor, allowing for special context-sensitive values to still be used. Further Reading and Resources The following short list provides the mains resources for digging into more detail on translation support for both Composer and JDeveloper customization projects. There is a dedicated chapter entitled “Translating Custom Text” in the Fusion Applications Extensibility Guide. This has good examples and steps for many tasks, especially administering resource bundles. Using localization formatting (numbers, dates etc) for design-time changes is well documented in the Fusion Applications Developer Guide. For more guidelines on general design-time globalization, see either the ‘Internationalizing and Localizing Pages’ chapter in the Oracle Fusion Middleware Web User Interface Developer’s Guide for Oracle Application Development Framework (Oracle Fusion Applications Edition) or the general Oracle Database Globalization Support Guide. The Oracle Architecture ‘A-Team’ provided a recent post on customizing the user session timeout popup, using design-time changes to resource bundles. It has detailed step-by-step examples which can be a useful illustration.

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• Ein starker Partner: Riverland Reply

  - by Alliances & Channels Redaktion

  Unsere Oracle Partner in Deutschland sind national und international erfolgreich im Geschäft und punkten bei ihren Kunden mit maßgeschneiderten Lösungen. Sie stehen für durchdachte, stimmige IT-Konzepte, hohe Service-Kompetenz und vor allem für konsequente Qualität. Dabei ist jeder Partner einzigartig: jeder hat sein eigenes Erfolgsrezept mit Oracle entwickelt, jeder verfügt über besondere Experten und eigene Business Values. Daher ist auch jeder Oracle Partner auf seine Weise spezialisiert. Hier wollen wir Ihnen in einer neuen Serie einige ausgewählte Partner vorstellen, die uns Einblicke in ihre Arbeit, ihre Strategie und in spezielle Kompetenzen sowie Referenzen im Oracle Umfeld geben. Heute spricht unser A&C Kollege Jens Schrepfer mit Herrn Alexander Doubek vom Partner Riverland Reply über dessen Erfolgsmodell. Film ab!

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