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• What diagnostics are safe to run on an SSD drive?

  - by Peter Mounce

  I have a MacBook Pro (late 2010) with a Crucial RealSSD 256Gb in it; 60Gb is given to the Windows 7 x64 BootCamp partition. I have a USB-attached 500Gb drive for (most) data. In the last day or so, I've had a BSOD and several OS freezes (both Mac OSX 10.6.6 and Win7). The system in both cases will boot fine (at the moment!) and then run things fine, then some time later a program will stop responding, followed shortly thereafter by the system as a whole, forcing a reboot. This smacks to me of a storage problem. Given that I have an SSD and not a regular magnetic HDD, what are my next steps, in both OS'? I haven't seen anything pertinent in Windows' event-log. I'm not sure of the equivalent place to look in OSX; it's never given me issue to find out. What are my options for attempting to save my data from the SSD to another drive, given that after some small amount of time (eg half an hour), the OS stops responding? What are the recommended next steps?

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• Computer crashes twice/thrice before booting into windows

  - by Adil Malik

  I need help. i built a PC, and it behaves very strangely. When i press the power button, the lights come on, fan maxes out, HDD spins, bios shows up etc and then it immediately crashes (powers down) before booting into windows. Then it powers on automatically and this time boots correctly. Sometimes there is just one failed boot and sometimes it takes 2 such boots to correctly start the computer. This unexpected shutdown never happens once it has booted in windows, just between the windows logo and bios menu. Any ideas?

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• System randomly freezes yet mouse still moves, SSD out of reallocatable sectors, should I replace it?

  - by user784446

  This problem has lasted for the past 48 hours. The first time it happened, a program I was running stopped responding, so I tried to end it from task manager. The processes at first were listed fine until hovered upon. Eventually, despite the mouse still being able to move, after a few persisting clicks the mouse finally stopped moving. The screen went blank shortly thereafter. The second time it occurred, items on the screen stopped responding - hovering over the taskbar or such wouldn't elicit a response. Sound would still play however. Eventually, the mouse became unresponsive and the system restarted itself. I suspect that it may be a problem of my SSD drive. After looking through some Google search results, I downloaded HDTunePro to determine if there's a problem with the drive. Results returned a problem of reallocated sector count. An error scan also revealed 48 bad sectors. Also, an attempt to backup the contents of the most important areas of the drive returned a few explorer "Error: cannot read source from disk" errors. Should I ditch the drive and use another drive or is there anything that can be done to repair the drive? SSD: OCZ Petrol 64gb CPU: AMD Athlon II X4 640 RAM: Generic 3GB DDR2 Motherboard: Gigabyte MA74GM-S2H OS: Windows 7 Ultimate x64 Thanks!

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• DELL Vostro 1520 bios crashed during update. now not giving even startup display

  - by Baahu

  my dell vostro 1520 crashed while i was installing drivers of windows 7 64bit. when i tried to update the bios it suddenly hanged. it remained in that state for a long time and was not getting off even by pressing and holding the power button. i removed the battery and after again installing the battery laptop is not giving any display of startup and all the caps lock lights are blinking. what the problem is this. i am worry about my laptop. please tell me the solution

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• Windows XP computer reboots at start

  - by Jonas

  I have trouble with a Windows XP computer. After Windows is started and I can see the desktop background (sometimes I can use the system a few seconds), then the system is rebooted before I can do anything. I have used a Windows XP CD and runned chkdsk /r from the repair console. But it didn't help. I have also tried booting in "safe mode" but it didn't help. The C:\Windows\Minidump directory is empty. What can I do to solve this? UPDATE: I have now placed the harddrive in another computer and I have access to all data. Except from copying all data, is there anything I can make with the system so I can boot from the harddrive again? Is it "safe" to install windows on the same disk and directory - so I can access the data but not run the applications?

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• Prevent Windows Exporer to extract metadata

  - by olafure

  Windows Explorer (windows 7 x64) crashes when it sees allegedly corrupted .wav files. I'm dealing with this problem and the hotfix doesn't work for me: http://support.microsoft.com/kb/976417/en-us The hotfix says that this happens if the .wav file is corrupt (which btw I don't think it is). What makes this even worse is that I can't access the file in any program! As soon as the open dialog sees the file, windows tries it's metadata extraction trick and exporer.exe halts. So my question: Can I by any means tell windows to stop this "metadata extraction" action ? (I have seen multiple problems associated with it in the past).

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• Sending an email when an application crashes?

  - by Jay Kominek

  I've got a big piece of scientific equipment which is hooked up to, and controlled by software running on a Windows PC. Unfortunately the software, provided by the manufacturer, crashes occasionally when nobody is there to watch it. We'd really like a piece of software which could watch the application, and when it crashes, send out an email right away. Is there anything out there like that? EDIT: we want to monitor the application, which is a normal piece of Windows software, running on the PC. The mention of the equipment was just sort of background to explain why we cared.

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• Windows 7 doesn't start anymore

  - by 0xFF

  I've experienced some BSOD on windows 7 RC, and some freezing when startup, but today was big surprise, it doesn't start anymore. I tried to start on safe mode and no results too, it shows the starting animation, then a blue screen for less than a second and turns off immediately. The only thing I remember did today is update flash player under Firefox, then chrome stopped working even after logging off, and once restarting, it doesn't start anymore. Anyone experienced the same issue? any hints? [EDIT 3] Solved : Windows 7 have a very smart repair strategy, it works automatically, and it tried every possible fix, what fixed my problem was the system restore to a previous date, all this happened automatically. [EDIT2] these are the last lines in the ntbtlog.txt file Did not load driver \SystemRoot\System32\drivers\vga.sys Loaded driver \SystemRoot\System32\Drivers\NDProxy.SYS Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS Loaded driver \SystemRoot\system32\drivers\CHDRT32.sys Loaded driver \SystemRoot\system32\DRIVERS\VSTAZL3.SYS Loaded driver \SystemRoot\system32\DRIVERS\VSTDPV3.SYS Loaded driver \SystemRoot\system32\DRIVERS\VSTCNXT3.SYS Loaded driver \SystemRoot\system32\drivers\modem.sys Loaded driver \SystemRoot\system32\DRIVERS\usbccgp.sys Loaded driver \SystemRoot\System32\Drivers\usbvideo.sys [edit] this is the BSOD I get : http://twitpic.com/i87cx Thank you.

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• Why is my computer randomly restarting? How can I fix it?

  - by kinglime

  I have a custom built desktop computer that I've been using since about a year ago. The main specs are: ASUS P8Z68-V LE Motherboard Intel Core i7 2600k Corsair Vengeance 16GB Ram ASUS ENGTX570 GPU Corsair TX650M PSU I was running an overclock of 4.4ghz for my cpu (I have a Hyper212 EVO) and 1600mhz for my RAM but have it currently turned off due to my issues. I am also currently running Windows 8 but this problem occured in Windows 7 too. Basically my issue is that seemingly randomly, with no pattern my PC will reset itself and ASUS Anti-Surge will alert me that something went wrong. This issue is not related to system stress. I can run it fine for an hour maxxed out on Prime95 then later I can be watching a mere YouTube video when it will randomly reset. This has been occurring probably for the last two weeks and it seems to be getting worse. I believe this might be related to the power supply but when I monitor it in the bios and in Windows it appears to be putting out the proper voltages. Also possibly related or not but my Nvidia drivers frequently temporarily fail and then warn me of some kind of kernel error? If I have to buy a new power supply that is what I'll do but I want to make damn sure that's the only issue at hand. Thank you everyone in advance, please help me diagnose the issue and tell me what I can do to fix it. If you need any additional info about my setup please ask me.

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• Full computer freeze with audio stuttering after playing games for a period of time

  - by Wes

  I've been having a problem with my computer freezing completely when playing games like LA Noire or SW:TOR (yay early access!). Basically, what happens is I will play for around an hour or so (depending on the game) and when the freeze happens, the entire computer locks up and any audio that was being played glitches out and stutters broken-record style (only much shorter. Very techno). I think it might be heat related and thought it might be my video card overheating, so I have been setting my video card (Nvidia Geforce 260GTX 216-core) fan to highest setting, but that has little to no effect. Now I'm beginning to think it's either my FSB or CPU overheating. Can anyone provide some insight or similar experiences? I'm really at a loss and don't wanna damage my rig beyond repair.

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• System randomly freezes yet mouse still moves

  - by user784446

  This problem has lasted for the past 48 hours. The first time it happened, a program I was running stopped responding, so I tried to end it from task manager. The processes at first were listed fine until hovered upon. Eventually, despite the mouse still being able to move, after a few persisting clicks the mouse finally stopped moving. The screen went blank shortly thereafter. The second time it occurred, items on the screen stopped responding - hovering over the taskbar or such wouldn't elicit a response. Sound would still play however. Eventually, the mouse became unresponsive and the system restarted itself. I suspect that it may be a problem of my SSD drive. After looking through some Google search results, I downloaded HDTunePro to determine if there's a problem with the drive. Results returned a problem of reallocated sector count. An error scan also revealed 48 bad sectors. Also, an attempt to backup the contents of the most important areas of the drive returned a few explorer "Error: cannot read source from disk" errors. Should I ditch the drive and use another drive or is there anything that can be done to repair the drive? SSD: OCZ Petrol 64gb CPU: AMD Athlon II X4 640 RAM: Generic 3GB DDR2 Motherboard: Gigabyte MA74GM-S2H OS: Windows 7 Ultimate x64 Thanks!

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• Windows 7 explorer crashing trying to read external hard disk

  - by Mario De Schaepmeester

  I have a 1TB Western Digital hard drive which is almost full and last time I tried to plug it into my laptop, I got a Windows dialog saying "this hard drive needs to be formatted". I did not panic because I have experienced things like this before and I know it's often solved by simply re-inserting the drive. Now however, whenever I plug it in and try to browse it in explorer by going to "computer", the explorer process crashes after a while. I simply close explorer since it takes ages trying to read the disk and nothing happens. After searching on the internet, the best thing to do would be a chkdsk. I tried it via properties in explorer (which also took a good 5 minutes to open up), locks up as well, after waiting a couple of minutes it says there's no access to the disk so a chkdsk is not possible... I want to make clear that I always use safe removal before pulling out the USB cable. Last time however, safe removal just would not work and when trying to shut down Windows, the logoff screen just would not disappear (I've waited at least 10 minutes or so) and I powered off the PC by force. This may be the cause of the problems but the disk was still recognised immediately after that. I really don't want to format this thing because it contains C: clones of 3 computers and a lot of other stuff that I don't want to re-copy. What would be the best course of action? Update I got chkdsk working via the command line. I used the /F and /R options. I already got a bunch of lines saying "file record segment X is unreadable" or whatever it is in English, my OS is Dutch. It looks bad... Will chdsk repair these errors?

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• When resizing Windows Explorer on Windows 8 it crashes?

  - by Tural Teyyuboglu

  I have following problem: When I try to change size of any explorer window from maximized to some size getting following screen It blinks 20-30 times, then crashes. Also it changes it's size every time into this square size. Here is event viewer result: The program Explorer.EXE version 6.2.9200.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 10f8 Start Time: 01cd9e3e189fe3d1 Termination Time: 0 Application Path: C:\Windows\Explorer.EXE Report Id: ea71d13a-0a32-11e2-be92-3859f90026b6 Faulting package full name: Faulting package-relative application ID: What can be issue? Is there any way to fix explorer crashes? Or only way is reinstalling windows?

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• Power outage, Server 2K3 remains on "applying computer settings"

  - by syuroff

  My reward for clicking the "test" button in the APC UPS software was that it completely cut the power to my SQL server. The server promptly rebooted, the SQL service is running (verified by the app on another server that queries it), but the GUI has remained on "applying computer settings" for 20 minutes and counting, and it forbids RDC connections. Since SQL is up, it is fulfilling its key role, but it's obviously not right. What step to take next? Wait longer? Hardware is a Dell Poweredge 2850, internal RAID10.

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• Computer is dying--what should I be looking for?

  - by Will

  Okay, I'm a bit knowledgeable with pooters and such, but i'm confused. My computer is dying slowly, and I'm not sure what part is causing this. Computer details: Vista, dell machine, intel Q6600, 2.4 Core Duo (quad core), standard memory and drive (unknown manufacturer). Symptoms: I would best describe the symptoms as memory corruption. After a couple days on, I start getting applications crashing or failing to open for a lack of "resources". Sounds are corrupted. Onscreen text gets corrupted; the characters of text are garbled, not the pixels on the screen. Video memory seems untouched as I haven't seen any misplaced pixels. Recently I've lost files on disk. I've also experienced errors reporting a supposed lack of disk space, even though I have fifty gigs free. There was one point where I couldn't get to the POST when booting up. After I cleaned everything (see next) this hasn't happened. Diagnostic steps: First thing I did was clean the case. There was a lot of dust buildup on heatsinks, so I cleaned all that up. No help. Next, I disconnected and reconnected everything, from power cables to memory (did not reseat cpu). No change. Last, I ran the standard vista memory diagnostics and ran checkdisk. Both reported no errors found. I have not run any POST tests, now that I think about it. I'm at a loss at this point. Disk appears fine, memory too. I'd expect motherboard issues to result in the thing not booting up, yet it does every time. What should I be looking at? What more can I do?

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• Did Adobe Photoshop just killed my Graphics Card for good?

  - by user6004

  I was working with Adobe Photoshop, just some regular work, when I came to edit a PSD file and change the text of some layer, when all of a sudden the PC froze. No mouse, screen is frozen, keyboard strokes aren't getting me anything, no Task Manager, nada. So I rebooted my PC, and then something quite terrifying appeared before my eyes. It was not the Checkdisk utility that was launched, that made me terrified (by the way, that reboot damaged the partition table of an external HDD that was connected at the time to my PC, but that's another story). It was the screen itself. Please have a look. So after Checkdisk finished and Windows loaded, I noticed that the resolution was not right. Instead of 1440x900 which I had set, it was 1280x1024. When I went to change it back, I had no option to change back to my old resolution, and has only 3 other general resolution properties, as if my Video Card (GeForce 8800 GTS btw) was not recognized. And what do you know, in the Device Manager it appeared with an exclamation mark. Inside the hardware, it said this: Windows has stopped this device because it has reported problems. (Code 43) Uninstalling the drivers, downloading the newest drivers from NVIDIA and installing them did not work. It always comes back to this. So, do you have any advice before I go out and buy a new graphics card? I thought this was the only option left, but maybe the experts at Super User can help me out. By the way, the dotted screen appears after every reboot, and I see the dots when the ASUS Motherboard screen shows up at boot. Thanks in advance.

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• Ubuntu Lucid (10.04) subpixel font rendering crashes Xorg

  - by user36066

  Hi everyone... I really don't know how to solve this on my own so I thought giving this site a chance. After upgrading to Lucid I ran into some problems. With some experimenting I came to a conclusion that if I enable subpixel smoothing on fonts the moment I start any other application not native to GTK+ (wine, openoffice, wxWidgets, ...) my X server crashes the same moment. At first this seemed like something went wrong during installation. To cut the long story short, after 3 clean installations and whole bunch of experimenting the same thing happens all over again. Strange thing is... if I configure any other font smoothing besides subpixel, everything works like it should. Any thoughs?

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• Application got shut down in WinXP if I close the 2nd window of that application.

  - by kinopyo

  I'm using WinXP and here is my question: I run an application, such as Chrome, there would be one app in the task bar, and it's fine. Suppose a new window of Chrome opened(so there would be 2 window and 2 in the task bar), and when I close that,the 2nd one, the whole application just shutdown. And so does chrome, firefox, evernote, Becky!(the email client), even TortoiseSVN. So I think there should be a generic problem cause these applications shutdown, such as the platform - WinXP. Please give me some advice or hint, anything comes to your mind would be helpful!

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• How can I prevent Windows Update from crashing my computer?

  - by this is a dead end

  I have Automatic Updates enabled and every now and then I'll get that little pop-up window that nags me to reboot to complete the update process. Usually, I ignore it and after 2 days my computer crashes. It crashes by freezing all the programs, including Windows Explorer, to the point that I can't even use CTRL-Alt-Delete (and my mouse lags). I'm pretty sure it's Windows Updates that is causing this. So, for now, I've disabled Windows Updates.

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• Window 7 hangs on using Adobe Reader

  - by SahilMahajanMj

  Window 7 often hangs when i open some pdf file with Adobe Reader. First of all, Adobe Reader crashes and as soon as it stops, the window hangs and after few seconds, it displays a message quoting "Dumping Physical Memory" in a typical Windows98 manner and then the system reboots. This problem persists each time i use Adobe Reader. However, i have installed Foxit Reader to view Pdf files. But there are some issues with that also. As sometimes i have editable files, which could be done in Adobe Reader's newest version only. Suggestions on how to solve this problem would be appreciated.

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• Applications on my laptop crashees every 10-20 minutes [closed]

  - by user1731110

  In my windows 7 home premium, several of my application crashes after some minutes even wehn I am not touching system. For example I have outlook 2007, that works fine, but suddenly crashes. The same about visual studio 2012. It is also crashes after some minute no matter if I am working on a project or I am not touching it. the same behaviour is there, for other applications (skype, oovoo and ...). I use Microsoft security essential and there is no virus on my system. I also checked my system with Sophos anti root kit and there is no root kit there. What would be the problem?

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• Application got shut down in WinXP if I close the 2nd window of that application. [closed]

  - by kinopyo

  I'm using WinXP and here is my question: I run an application, such as Chrome, there would be one app in the task bar, and it's fine. Suppose a new window of Chrome opened(so there would be 2 window and 2 in the task bar), and when I close that,the 2nd one, the whole application just shutdown. And so does chrome, firefox, evernote, Becky!(the email client), even TortoiseSVN. So I think there should be a generic problem cause these applications shutdown, such as the platform - WinXP. Please give me some advice or hint, anything comes to your mind would be helpful!

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• Random BSOD ntoskrnl.exe (Windows 7)

  - by nordbjerg

  I get BSOD at random times and have been for a while now on my Windows 7 machine. It is really new, and I already tried wiping the graphic card drivers and installing them again (making sure that they are of course up to date). I get a variety of bug check strings on a few different drivers. The single file that is in all of my BSODs is ntoskrnl.exe Bug Check Strings - SYSTEM_SERVICE_EXCEPTION - KMODE_EXCEPTION_NOT_HANDLED - DRIVER_IRQL_NOT_LESS_OR_EQUAL - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - PAGE_FAULT_IN_NONPAGED_AREA I would rather not resort to getting a completely new PC, as I have already thrown a lot of money on my current one. Here is a .zip file with my dumps.

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• ATI Graphics Card driver creates crashlog -- where to submit?

  - by gchernis

  There's now an ACEEventLog entry in windows event logger. I was wondering where I should send these so they get fixed in the next release...

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• How to save your Linux state (suspend to disk) periodically to recover from crashes?

  - by WoLpH

  One in a while my laptop crashes/dies because of a bad/empty battery, crappy wifi driver or whatever other reason. For a while I've wondered if it's possible to force Linux to periodically save the state (like vmware snapshots) to disk so you can restore from that with possibly slightly outdated work but at least with all of your apps open in the same state you've left them. I don't really see the point in having to boot everything from cratch constantly, although KDE saves your state on logout, that doesn't happen periodically (by default) either. It would make it much nicer to recover from your crashes if your ram was written to disk periodically. Anyone know if there's a system call to do this without also shutting down the machine? Even a manual button to save the entire state would be nice.

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