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• Translation and Localization Resources for UX Designers

  - by ultan o'broin

  Here is a handy list of translation and localization-related resources for user experience professionals. Following these will help you design an easily translatable user experience. Most of the references here are for web pages or software. Fundamentally, remember your designs will be consumed globally, and never divorce the design process from the development or deployment effort that goes into bringing your designs to life in code. Ask yourself today: Do you know how the text you are using in your designs are delivered to the customer, even in English? Key areas that UX designers always seen to fall foul of, in my space anyway, are: Terminology that is impossible to translate (jargon, multiple modifiers, gerunds) or is used inconsistently Poorly written, verbose text (really, just write well in English, no special considerations) String construction (concatenation of parts assembled dynamically) Composite widget positioning (my favourite) Hard-coded fonts, small font sizes, or character formatting or casing that doesn't work globally Format that is not separate from content Restricted real estate not allowing for text expansion in translation Forcing formatting with breaks, and hard-coding alphabetical sorting Graphics that do not work in Bi-Di languages (because they indicate directionality and can't flip) or contain embedded text. The problems of culturally offensive icons are well known by now in the enterprise applications space, though there are some dangers, such as the use of flags to indicate language, for example. Resources Internationalization Techniques: Authoring HTML & CSS Global By Design Insert Title Here : Variables in Interface Language Prose: Internationalisation Doc and help considerations I can deal with later.

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• Access Control and Accessibility in Oracle IRM 11g

  - by martin.abrahams

  A recurring theme you'll find throughout this blog is that IRM needs to balance security with usability and manageability. One of the innovations in Oracle IRM 11g typifies this, as we have introduced a new right that may be included in any role - Accessibility. When creating or modifying a role, you simply select Accessibility along with Open, Print, Edit or whatever rights you want to include in the role. You might, for example, have parallel roles of Reader and Reader with Accessibility and Contributor and Contributor with Accessibility. The effect of the Accessibility right is to relax some of the protection of content in use such that selected users can use accessibility tools. For example, a user with the Accessibility right would be able to use the screen magnification tool, which IRM would ordinarily prevent because it involves screen capture. This new right makes it easy for you to apply security to documents yet, subject to suitable approval processes, cater for the fact that a subset of users might be disproportionately inconvenienced by some of the normal usage constraints. Rather than make those users put up with the restrictions, or perhaps exempt them from using sealed documents altogether, this new right allows you to accommodate them in a controlled manner, and to balance security with corporate accessibility goals.

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• Framework 4 Features: Login Id Support

  - by Anthony Shorten

  Given that Oracle Utilities Application Framework 4 is available as part of Mobile Work Force Management and other product progressively I am preparing a number of short but sweet blog entries highlighting some of the new functionality that has been implemented. This is the first entry and it is on a new security feature called Login Id. In past releases of the Oracle Utilities Application Framework, the userid used for authentication and authorization was limited to eight (8) characters in length. This mirrored what the market required in the past with LAN userids and even legacy userids being that length. The technology market has since progressed to longer userid lengths. It is very common to hear that email addresses are being used as credentials for production systems. To achieve this in past versions of the Oracle Utilities Application Framework, sites had to introduce a short userid (8 characters in length) as an alias in your preferred security store. You then configured your J2EE Web Application Server to use the alias as credentials. This sometimes was a standard feaure of the security store and/or the J2EE Web Application Server, if you were lucky. If not, some java code has to be written to implement the solution. In Oracle Utilities Application Framework 4 we introduced a new attribute on the user object called Login Id. The Login Id can be up to 256 characters in length and is an alternative to the existing userid stored on the user object. This means the Oracle Utilities Application Framework can support both long and short userids. For backward compatibility we use the Login Id for authentication but the short userid for authorization and auditing. The user object within the Oracle Utilities Application Framework holds the translation. Backward compatibility is always a consideration in any of our designs for future or changed functionality. You will see reference to this fact in the blog entries I will be composing over the next few months. We have also thought about the flexibility in implementing this feature. The Login Id can be the same value of the Userid (the default for backward compatibility) or can be different. Both the Login Id and Userid have to be unique. This avoids sharing of credentials and is also backward compatible. You can manually enter the Login Id or provision it from Oracle Identity Manager (or other tool). If you use the Login Id only, then we will not autogenerate a short userid automatically as the rules for this can vary from site to site. You have a number of options there. Most Identity provisioning tools can generate a short userid at user creation time and this can be used. If you do not use provisioning tools, then you can write a class extension using the SDK to autoegenerate the userid based upon your sites preference. When we designed the feature there were lots of styles of generating userids (random, initial and surname, numbers etc). We could not really see a clear winner in that respect so we just allowed the extension to be inserted in if necessary. Most customers indicated to us that identity provisioning was the preferred way. This is why we released an Oracle Identity Manager integration with the framework. The Login id is case sensitive now which was not supported under userid. The introduction of the Login Id allows the product to offer flexible options when configuring security whilst maintaining backward compatibility.

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• Internal Data Masking

  - by ACShorten

  By default, the data in the product is unmasked for authorized users. If particular data within the object is considered a candidate for data masking then the masking capabilities with the product can be used to mask the data in an appropriate fashion. The inbuilt Data Masking capabilities of the Oracle Utilities Application Framework uses a number of configuration elements: An algorithm, of type F1-MASK, is specified to configure the elements of the data masking including the masking character, number of suffix characters left unmasked, characters to ignore in the string, the application service, security type and authorization levels applicable to the mask. A Data Masking Feature Configuration is created to define where the algorithm applies. The specification of the feature allows you to define the fields to encrypt using the configured algorithm. The algorithm can be attached to a schema field, table field, characteristic, search field and even a child record (such as an identifier). The appropriate user groups are then connected to the application services with the appropriate service types and level to indicate whether the masking applies to the user group or not. For example, say there is a field called CCNBR in the product which holds the credit card details. I would create an algorithm, say CCformatCC, to mask the credit card number with the last few digits as unmasked (as the standard in most systems dictate). I would specify on the Field Mask the following: field="CCNBR", alg="CMformatCC" On the algorithm CMfomatCC, I would specify the mask, application service, security type and the authorization level which users would see the credit card unmasked. To finish the configuration off and to implemention I would connect the appropriate user groups to the application service I specified with the security type and appropriate authorization level for that group. Whenever a user accesses the CCNBR field on any of the maintenance screens, searches and other screens that use the CCNBR meta data definition would then be masked according to the user group that the user was a member of. Refer to the documentation supplied with F1-MASK algorithm type entry for more examples of what is possible.

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• Generating Report for NUnit

  - by thangchung

   All source codes for this post can be found at my github.Time ago, I received a request that people ask me how they can generate reports of the results of testing using NUnit? In fact, I may never do this. In the little world of my programming, I only care about the test results, red-green-refactoring, and that was it. When I got that question quite a bit unexpected, I knew that I could use NCover to generate reports, but reports of NCover too simple, it did not give us more details on the number of test cases, test methods, ... And I began to see about creating interesting report for NUnit.I was lucky to find an open source here. Its authors call it NUnit2Report, but one disadvantage is it only running on .NET 1.0. Indeed too old compared to the current version 4.0. And I try to download the preview, but I could not run. I had to open its source code and found that it uses XSLT to convert the output of NUnit results from XML to HTML. Nothing really special, because I also knew that after NUnit run output file extension is XML is created. Author only use this file to convert to HTML using XSLT. And I decided to convert it to. NET 4.0, because I will not have to code from scratch. Conversion work made me take some time, but was lucky that I finally have what I want. Thanks Gilles for the this OSS. I will send a mail to thank him for his efforts but put this out for the OSS. Now I will show people how to do it. I used the auto built NAnt and NUnit for running TestCase, and I use Selenium testing framework. After writing three TestCase using Selenium, I ran NUnit, and got the following results: There are 1 fail and 2s success. In the bin directory of this project will have the NUnit output file as shown below: Then I create a build file, and a bat file for easy running (can use PowerShell is here also.) Double click in the bat file to create a report like this:       Finally open the index.html file in the folder to view report. As everyone can see, it is the TestCase and divide very clearly, that I meet the requirements. This is really good. Once again I really thank NUnit2Report from Gilles. People can contact him via the mail address [email protected] or website  http://nunit2report.sourceforge.net. It really is useful to those who promised to QA. Hopefully this post will help anyone really interested in doing reports for NUnit.   

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• How do search engines handle hyphenated words?

  - by NinjaKC

  I am not sure my title fully explains what I mean. I thought this might be an interesting question. If I had a set of keywords, broken with a dash or 2, will search engines consider the dashed split keyword as maybe a full keyword? Say I have a site that sort of breaks words down, like the dictionary sites do. So a keyword for that page, might end up in the page, and / or the URL, as broken by dashes. Key-word = keyword Co-op-er-at-ive = cooperative Pho-to-gra-phy = Photography www.example.com/key-word/ www.example.com/co-op-er-at-ive/ www.example.com/pho-to-gra-phy/ I know search engines will consider a dash (at least Google) as a space, and understand it as multiple words. But in the English language, a dash can also break a word down (at least I think it can, can't it?), so will search engines also take this into consideration? I did a 'little' research, I Googled some words and placed random dashes, and it returned the words I searched for, but this could be considered a typo from the user on Google's search end, so really I am wondering if I can purposely put a dash in a keyword, and have the search engine spiders still catch that keyword as the real word without dashes? I've done a little Googling and looking here on Stackoverflow, but everything comes down to dashes for multiple words, not really the specific thing I'm trying to figure out. Hopefully that makes sense, I am not an expert in SEO, yet, but get the basics and have been playing, and this is just really a random question to satisfy my knowledge of playing :P

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• Limitations of User-Defined Customer Events (FA Type Profile)

  - by Rajesh Sharma

  CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what are limitations in having user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events, you should be aware that you don't extend or simulate base customer events, the ones that are included in the base product, as they are further used to provide/validate additional business functions.  

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• Business Strategy - Google Case Study

  Business strategy defined by SMBTN.com is a term used in business planning that implies a careful selection and application of resources to obtain a competitive advantage in anticipation of future events or trends. In more general terms business strategy is positioning a company so that it has the greatest competitive advantage over others in the markets and industries that they participate in. This process involves making corporate decisions regarding which markets to provide goods and services, pricing, acceptable quality levels, and how to interact with others in the marketplace. The primary objective of business strategy is to create and increase value for all of its shareholders and stakeholders through the creation of customer value. According to InformationWeek.com, Google has a distinctive technology advantage over its competitors like Microsoft, eBay, Amazon, Yahoo. Google utilizes custom high-performance systems which are cost efficient because they can scale to extreme workloads. This hardware allows for a huge cost advantage over its competitors. In addition, InformationWeek.com interviewed Stephen Arnold who stated that Google’s programmers are 50%-100% more productive compared to programmers working for their competitors.  He based this theory on Google’s competitors having to spend up to four times as much just to keep up. In addition to Google’s technological advantage, they also have developed a decentralized management schema where employees report directly to multiple managers and team project leaders. This allows for the responsibility of the technology department to be shared amongst multiple senior level engineers and removes the need for a singular department head to oversee the activities of the department.  This is a unique approach from the standard management style. Typically a department head like a CIO or CTO would oversee the department’s global initiatives and business functionality.  This would then be passed down and administered through middle management and implemented by programmers, business analyst, network administrators and Database administrators. It goes without saying that an IT professional’s responsibilities would be directed by Google’s technological advantage and management strategy.  Simply because they work within the department, and would have to design, develop, and support the high-performance systems and would have to report multiple managers and project leaders on a regular basis. Since Google was established and driven by new and immerging technology, all other departments would be directly impacted by the technology department.  In fact, they would have to cater to the technology department since it is a huge driving for in the success of Google. Reference: http://www.smbtn.com/smallbusinessdictionary/#b http://www.informationweek.com/news/software/linux/showArticle.jhtml?articleID=192300292&pgno=1&queryText=&isPrev=

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• OUAB Europe Globalization Topics

  - by ultan o'broin

  Pleased to announce that the Oracle Usability Advisory Board has added a globalization workgroup for 2011. This will be headed up my myself. The aims of this workgroup are: To understand how our customers use translated versions of applications To identify key international support, translation and localization-related usability issues in deployed applications To make recommendations to Oracle usability and development teams about meeting global customer usability requirements in current and future versions of our applications. Issues include: How international users use applications when working, ethnography opportunities, key cultural impacts on usability; multilingual feature usage, localization of forms and reports, language quality, extensibility, translation of user assistance, user-generated and rich-media content like UPK, and international mobile application opportunities. More details will be available on the usableapps.oracle.com website shortly.

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• What does it mean to treat data as an asset?

  What does it mean to treat data as an asset? When considering this concept, we must define what data is and how it can be considered an asset. Data can easily be defined as a collection of stored truths that are open to interpretation and manipulation.  Expanding on this definition, data can be viewed as a set of captured facts, measurements, and ideas used to make decisions. Furthermore, InvestorsWords.com defines asset as any item of economic value owned by an individual or corporation. Now let’s apply this definition of asset to our definition of data, and ask the following question. Can facts, measurements and ideas be items that are of economic value owned by an individual or corporation? The obvious answer is yes; data can be bought and sold like commodities or analyzed to make smarter business decisions.  We can look at the economic value of data in one of two ways. First, data can be sold as a commodity that can take the form of goods like eBooks, Training, Music, Movies, and so on. Customers are willing to pay to gain access to this data for their consumption. This directly implies that there is an economic value for data in the form of a commodity because customers see a value in obtaining it.  Secondly data can be used in making smarter business decisions that allow for companies to become more profitable and/or reduce their potential for risk in regards to how they operate.  In the past I have worked at companies where we had to analyze previous sales activities in conjunction with current activities to determine how the company was preforming for the quarter.  In addition trends can be formulated based on existing data that allow companies to forecast data so that they can make strategic business decisions based sound forecasted data. Companies that truly value their data are constantly trying to grow and upgrade their data and supporting applications because it is the life blood of a company. If we look at an eBook retailer for example, imagine if they lost all of their data. They would be in essence forced out of business because they would have nothing to sell. In turn, if we look at a company that was using data to facilitate better decision making processes and they lost all of their data then they could be losing potential revenue and/ or increasing the company’s losses by making important business decisions virtually in the dark compared to when they were made on solid data.

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• How Service Component Architecture (SCA) Can Be Incorporated Into Existing Enterprise Systems

  After viewing Rob High’s presentation “The SOA Component Model” hosted on InfoQ.com, I can foresee how Service Component Architecture (SCA) can be incorporated in to an existing enterprise. According to IBM’s DeveloperWorks website, SCA is a set of conditions which outline a model for constructing applications/systems using a Service-Oriented Architecture (SOA). In addition, SCA builds on open standards such as Web services. In the future, I can easily see how some large IT shops could potently divide development teams or work groups up into Component/Data Object Groups, and Standard Development Groups. The Component/Data Object Group would only work on creating and maintaining components that are reused throughout the entire enterprise. The Standard Development Group would work on new and existing projects that incorporate the use of various components to accomplish various business tasks. In my opinion the incorporation of SCA in to any IT department will initially slow down the number of new features developed due to the time needed to create the new and loosely-coupled components. However once a company becomes more mature in its SCA process then the number of program features developed will greatly increase. I feel this is due to the fact that the loosely-coupled components needed in order to add the new features will already be built and ready to incorporate into any new development feature request. References: BEA Systems, Cape Clear Software, IBM, Interface21, IONA Technologies PLC, Oracle, Primeton Technologies Ltd, Progress Software, Red Hat Inc., Rogue Wave Software, SAP AG, Siebel Systems, Software AG, Sun Microsystems, Sybase, TIBCO Software Inc. (2006). Service Component Architecture. Retrieved 11 27, 2011, from DeveloperWorks: http://www.ibm.com/developerworks/library/specification/ws-sca/ High, R. (2007). The SOA Component Model. Retrieved 11 26, 2011, from InfoQ: http://www.infoq.com/presentations/rob-high-sca-sdo-soa-programming-model

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• Getting in to smart card programming

  - by Scott Chamberlain

  I have a Compaq nw8440 with a smart card reader that is: Compatible with ISO 7816 compliant Smart Cards. PC/SC interface support I have been interested in smart cards and wanted to start playing around with them. If I wanted to get in to programming smart cards where can I find resources on how to do it, and would I need any additional hardware other than what my laptop provides (besides the cards to program)?

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• Byte Size Tips: How to Enable or Disable the Control Panel and PC Settings in Windows 8

  - by Taylor Gibb

  Disabling the Control Panel is a pretty common thing for admins to do. Here is how to do it in Windows 8 using both Group Policy as well as a manual registry hack. It’s worth noting that this is something you probably won’t want to do on your home computer. But it’s useful to understand how it works in case yours is disabled and you want to enable it again.    

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• how to make audio and video streaming servers work?

  - by explorex

  I am a php mysql developer ... just an (below) average. and i am interested in the way television and radio are broadcasted over internet live. i want to know how it works and and what are its requirements (which package of which programming language offers the best). i must admit that i am a complete layman but i expect it do by next half month or year or so. And please clarify me Websites are stored in servers. From my desktop, i want to broadcast some video, then i need to connect to webserver(to upstream the video). Is there an application to do that (or do i have to code that or embed in my web application and which programming language would be suitable(does python support that))? and i also need a script to handle the upstreamed video or audio(can i do that with php)?

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• Data Management Business Continuity Planning

  Business Continuity Governance In order to ensure data continuity for an organization, they need to ensure they know how to handle a data or network emergency because all systems have the potential to fail. Data Continuity Checklist: Disaster Recovery Plan/Policy Backups Redundancy Trained Staff Business Continuity Policies In order to protect data in case of any emergency a company needs to put in place a Disaster recovery plan and policies that can be executed by IT staff to ensure the continuity of the existing data and/or limit the amount of data that is not contiguous.  A disaster recovery plan is a comprehensive statement of consistent actions to be taken before, during and after a disaster, according to Geoffrey H. Wold. He also states that the primary objective of disaster recovery planning is to protect the organization in the event that all or parts of its operations and/or computer services are rendered unusable. Furthermore, companies can mandate through policies that IT must maintain redundant hardware in case of any hardware failures and redundant network connectivity incase the primary internet service provider goes down.  Additionally, they can require that all staff be trained in regards to the Disaster recovery policy to ensure that all parties evolved are knowledgeable to execute the recovery plan. Business Continuity Procedures Business continuity procedure vary from organization to origination, however there are standard procedures that most originations should follow. Standard Business Continuity Procedures Backup and Test Backups to ensure that they work Hire knowledgeable and trainable staff  Offer training on new and existing systems Regularly monitor, test, maintain, and upgrade existing system hardware and applications Maintain redundancy regarding all data, and critical business functionality

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• Enterprise Service Bus (ESB): Important architectural piece to a SOA or is it just vendor hype?

  Is an Enterprise Service Bus (ESB) an important architectural piece to a Service-Oriented Architecture (SOA), or is it just vendor hype in order to sell a particular product such as SOA-in-a-box? According to IBM.com, an ESB is a flexible connectivity infrastructure for integrating applications and services; it offers a flexible and manageable approach to service-oriented architecture implementation. With this being said, it is my personal belief that ESBs are an important architectural piece to any SOA. Additionally, generic design patterns have been created around the integration of web services in to ESB regardless of any vendor. ESB design patterns, according to Philip Hartman, can be classified in to the following categories: Interaction Patterns: Enable service interaction points to send and/or receive messages from the bus Mediation Patterns: Enable the altering of message exchanges Deployment Patterns: Support solution deployment into a federated infrastructure Examples of Interaction Patterns: One-Way Message Synchronous Interaction Asynchronous Interaction Asynchronous Interaction with Timeout Asynchronous Interaction with a Notification Timer One Request, Multiple Responses One Request, One of Two Possible Responses One Request, a Mandatory Response, and an Optional Response Partial Processing Multiple Application Interactions Benefits of the Mediation Pattern: Mediator promotes loose coupling by keeping objects from referring to each other explicitly, and it lets you vary their interaction independently Design an intermediary to decouple many peers Promote the many-to-many relationships between interacting peers to “full object status” Examples of Interaction Patterns: Global ESB: Services share a single namespace and all service providers are visible to every service requester across an entire network Directly Connected ESB: Global service registry that enables independent ESB installations to be visible Brokered ESB: Bridges services that are reluctant to expose requesters or providers to ESBs in other domains Federated ESB: Service consumers and providers connect to the master or to a dependent ESB to access services throughout the network References: Mediator Design Pattern. (2011). Retrieved 2011, from SourceMaking.com: http://sourcemaking.com/design_patterns/mediator Hartman, P. (2006, 24 1). ESB Patterns that "Click". Retrieved 2011, from The Art and Science of Being an IT Architect: http://artsciita.blogspot.com/2006/01/esb-patterns-that-click.html IBM. (2011). WebSphere DataPower XC10 Appliance Version 2.0. Retrieved 2011, from IBM.com: http://publib.boulder.ibm.com/infocenter/wdpxc/v2r0/index.jsp?topic=%2Fcom.ibm.websphere.help.glossary.doc%2Ftopics%2Fglossary.html Oracle. (2005). 12 Interaction Patterns. Retrieved 2011, from Oracle® BPEL Process Manager Developer's Guide: http://docs.oracle.com/cd/B31017_01/integrate.1013/b28981/interact.htm#BABHHEHD

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• SOA Forcing A Shift In IT Governance

  As more and more companies adopt a service oriented approach to developing and maintaining existing enterprise systems, IT governance also needs to shift its philosophies to fit the emerging development paradigm. When I first started programming companies placed an emphasis on “Code and Go” software development style. They only developed for current problems and did not really take a look at how the company could leverage some of the code we were developing across the entire enterprise system.  The concept of Service Oriented Architecture (SOA) has dramatically shifted how we develop enterprise software with emphasizing software processes as company assets. This has driven some to start developing new components as processes strictly for the possibility of future integration of existing and new systems. I personally like this new paradigm because it truly promotes code reusability. However, most enterprise level IT governance polices were created prior to the introduction of SOA in their respected organization. This can create a sense of the Wild West for developers working on projects related to SOA. This is due to the fact that a lot of the standards and polices implemented by enterprise IT governing boards were initially for developing under the “Code and Go” paradigm and do not take in to account idiosyncrasies found in the SOA/integration based development. As IT governance moves forward its focus should aim more for “Develop to Integrate” versus “Code and Go” philosophies. Examples of “Develop to Integrate” Philosophy: Defining preferred data transfer methodologies (XML vs. JSON), and when to use them Updating security best practices for exposing public services based on existing standard security policies Define when to use create new SOA project vs. implementing localized components that could be reused elsewhere in the enterprise.

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• Hiring New IT Employees versus Promoting Internally for IT Positions

  Recently I was asked my opinion regarding the hiring of IT professionals in regards to the option of hiring new IT employees versus promoting internally for IT positions. After thinking a little more about this question regarding staffing, specifically pertaining to promoting internally verses new employees; I think my answer to this question is that it truly depends on the situation. However, in most cases I would side with promoting internally. The key factors in this decision should be based on a company/department’s current values, culture, attitude, and existing priorities.  For example if a company values retaining all of its hard earned business knowledge then they would tend to promote existing employees internal over hiring a new employee. Moreover, the company will have to pay to train an existing employee to learn a new technology and the learning curve for some technologies can be very steep. Conversely, if a company values new technologies and technical proficiency over business knowledge then a company would tend to hire new employees because they may already have experience with a technology that the company is planning on using. In this scenario, the company would have to take on the additional overhead of allowing a new employee to learn how the business operates prior to them being fully effective. To illustrate my points above let us look at contractor that builds in ground pools for example.  He has the option to hire employees that are very strong but use small shovels to dig, or employees weak in physical strength but use large shovels to dig. Which employee should the contractor use to dig a hole for a new in ground pool? If we compare the possible candidates for this job we will find that they are very similar to hiring someone internally verses a new hire. The first example represents the existing workers that are very strong regarding the understanding how the business operates and the reasons why in a specific manner. However this employee could be potentially weaker than an outsider pertaining to specific technologies and would need some time to build their technical prowess for a new position much like the strong worker upgrading their shovels in order to remove more dirt at once when digging. The other employee is very similar to hiring a new person that may already have the large shovel but will need to increase their strength in order to use the shovel properly and efficiently so that they can move a maximum amount of dirt in a minimal amount of time. This can be compared to new employ learning how a business operates before they can be fully functional and integrated in the company/department. Another key factor in this dilemma pertains to existing employee and their passion for their work, their ability to accept new responsibility when given, and the willingness to take on responsibilities when they see a need in the business. As much as possible should be considered in this decision down to the mood of the team, the quality of existing staff, learning cure for both technology and business, and the potential side effects of the existing staff.  In addition, there are many more consideration based on the current team/department/companies culture and mood. There are several factors that need to be considered when promoting an individual or hiring new blood for a team. They both can provide great benefits as well as create controversy to a group. Personally, staffing especially in the IT world is like building a large scale system in that all of the components and modules must fit together and preform as one cohesive system in the same way a team must come together using their individually acquired skills so that they can work as one team.  If a module is out of place or is nonexistent then the rest of the team will suffer until the all of its issues are addressed and resolved. Benefits of Promoting Internally Internal promotions give employees a reason to constantly upgrade their technology, business, and communication skills if they want to further their career Employees can control their own destiny based on personal desires Employee already knows how the business operates Companies can save money by promoting internally because the initial overhead of allowing new hires to learn how a company operates is very expensive Newly promoted employees can assist in training their replacements while transitioning to their new role within a company. Existing employees already have a proven track record in regards fitting in with the business culture; this is always an unknown with all new hires Benefits of a New Hire New employees can energize and excite existing employees New employees can bring new ideas and advancements in technology New employees can offer a different perspective on existing issues based on their past experience. As you can see the decision to promote an existing employee from within a company verses hiring a new person should be based on several factors that should ultimately place the business in the best possible situation for the immediate and long term future. How would you handle this situation? Would you hire a new employee or promote from within?

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• What is an Enterprise Resource Planning (ERP) System?

  In order to understand what an Enterprise Resource Planning System is let us look at a classic American kids snack, the Rice Krispy Treat if we conceptually view the treat as a company’s internal applications as a whole.  Furthermore we can view a company’s departmentalized software applications as the theoretical Rice Krispies in the treat. In addition, the Rice Krispies consist of a combination of ingredients that be broken down into data, user interfaces and business logic. Next, we have the margarine or butter that is used to help the marshmallows bind with the Rice Krispies; this role in our conceptual view is taken by a data source typically as a relational database management system. Finally we have the melted marshmallows which act as the ERP software that connects all of the individual departmental software applications in to one unified system that allows all user one unified system to interact with all of the individual dispersed systems. An example of this would be if a customer places an order with a telephone operator and once the orders is processed an employee in the shipping department can see the order ready for fulfillment on his order screen. The ERP acts a go between for various independent departmental systems so that they can integrate with one another.

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• Choice of node.js modules to demo flexibility

  - by John K

  I'm putting together a presentation to talk about and demo node.js to client-side JavaScript developers. The language concepts and syntax are not an issue for them, so instead I'd like to get right into things and show off node's abilities that differ from client-side scripting. There are numerous modules available in the NPM registry and many people have much more experience with the registry than I do. I'm looking for a selection of node modules based on recommendations from your experience that show a variety of uses for node that are practical, broadly useful and can be demonstrated with a small code sample without requiring much domain knowledge on behalf of the audience. Neat and impressive is good too - I can throw in a couple of shock and awe items for cool factor. To be fair, top-voted answers will get most consideration for inclusion. My hope is this will result in a well-rounded demonstration of node technology.

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• Where is Oracle Utilities Application Framework V3?

  - by Anthony Shorten

  You may of noticed that the latest version of the Oracle Utilities Application Framework is V4.0.1. The last release of the Framework was V2.2. So what happened to V3? The short answer is that there is no V3 of the framework. The long answer is that the Oracle Utilities Application Framework has long been associated with Oracle Utilities Customer Care And Billing and Oracle Enterprise Taxation Management only. As more and more of the Oracle Tax And Utilities products are migrated onto the framework the association betweent eh original products on the framework is less appropriate. Therefore it was decided to pick a version number to emphasize the decouplinf of the releases of the Framework with any particular product. To illustrate this, the Oracle Mobile Workforce Management (MWM) V2.0.0 product uses Oracle Utilities Applicaton Framework V4.0.1. If we used the old numberings schema then MWM would be V4.0.1 which makes no sense, given the last release of MWM was V1.x The framework has its own development team and product management. It basicaly has its own schedule (though it is influenced by the products that use it still - which makes sense). So that s the reasoning around the version numbering change for the framework.

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• SOA, Governance, and Drugs

  Why is IT governance important in service oriented architecture (SOA)? IT Governance provides a framework for making appropriate decisions based on company guidelines and accepted standards. This framework also outlines each stakeholder’s responsibilities and authority when making important architectural or design decisions. Furthermore, this framework of governance defines parameters and constraints that are used to give context and perspective when making decisions. The use of governance as it applies to SOA ensures that specific design principles and patterns are used when developing and maintaining services. When governance is consistently applied systems the following benefits are achieved according to Anne Thomas Manes in 2010. Governance makes sure that services conform to standard interface patterns, common data modeling practices, and promotes the incorporation of existing system functionality by building on top of other available services across a system. Governance defines development standards based on proven design principles and patterns that promote reuse and composition. Governance provides developers a set of proven design principles, standards and practices that promote the reduction in system based component dependencies.  By following these guidelines, individual components will be easier to maintain. For me personally, I am a fan of IT governance, and feel that it valuable part of any corporate IT department. However, depending on how it is implemented can really affect the value of using IT governance.  Companies need to find a way to ensure that governance does not become extreme in its policies and procedures. I know for me personally, I would really dislike working under a completely totalitarian or laissez-faire version of governance. Developers need to be able to be creative in their designs and too much governance can really impede the design process and prevent the most optimal design from being developed. On the other hand, with no governance enforced, no standards will be followed and accepted design patterns will be ignored. I have personally had to spend a lot of time working on this particular scenario and I have found that the concept of code reuse and composition is almost nonexistent.  Based on this, too much time and money is wasted on redeveloping existing aspects of an application that already exist within the system as a whole. I think moving forward we will see a staggered form of IT governance, regardless if it is for SOA or IT in general.  Depending on the size of a company and the size of its IT department,  I can see IT governance as a layered approach in that the top layer will be defined by enterprise architects that focus on abstract concepts pertaining to high level design, general  guidelines, acceptable best practices, and recommended design patterns.  The next layer will be defined by solution architects or department managers that further expand on abstracted guidelines defined by the enterprise architects. This layer will contain further definitions as to when various design patterns, coding standards, and best practices are to be applied based on the context of the solutions that are being developed by the department. The final layer will be defined by the system designer or a solutions architect assed to a project in that they will define what design patterns will be used in a solution, naming conventions, as well as outline how a system will function based on the best practices defined by the previous layers. This layered approach allows for IT departments to be flexible in that system designers have creative leeway in designing solutions to meet the needs of the business, but they must operate within the confines of the abstracted IT governance guidelines.  A real world example of this can be seen in the United States as it pertains to governance of the people in that the US government defines rules and regulations in the abstract and then the state governments take these guidelines and applies them based on the will of the people in each individual state. Furthermore, the county or city governments are the ones that actually enforce these rules based on how they are interpreted by local community.  To further define my example, the United States government defines that marijuana is illegal. Each individual state has the option to determine this regulation as it wishes in that the state of Florida determines that all uses of the drug are illegal, but the state of California legally allows the use of marijuana for medicinal purposes only. Based on these accepted practices each local government enforces these rules in that a police officer will arrest anyone in the state of Florida for having this drug on them if they walk down the street, but in California if a person has a medical prescription for the drug they will not get arrested.  REFERENCESThomas Manes, Anne. (2010). Understanding SOA Governance: http://www.soamag.com/I40/0610-2.php

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• What are the challenges of implementing an ERP system?

  When a company decides to rollout an ERP system as part of its core business processes they must consider and provide solutions for the following general challenges. It is important to note that this list is generic and that every ERP system that rolls out is as distinct as the companies that are trying to implement the system. Upper Management Support Reengineering Existing Business Process and Applications Integration of the ERP with other existing departmental applications Implementation Time Implementation Costs Employee Training I just recently read an article by Mano Billi called “What are the major challenges in implementing ERP? “ were he basically outlines the common challenges to implementing an ERP system within a company. He discusses items like Upper management support, altering existing systems, and how ERPs integrate with other independent systems. In addition, he also covers items on selecting a ERP vendor, ERP Consultants, and the effects of an ERP system on employees.  I personally think he did a create job of outlining common issues that can cause an ERP implementation to fail or not be as effective as it potentially could be if the challenges are not taken in to account appropriately.

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• Collaborative Organizations build Organizational Culture

  “A Collaborative organization builds its culture based on the idea of the family or an athletic team.”(Hoefling, 2001) As I grew up, I participated in many different types of clubs, civic organizations, and sports teams.  Now looking back at the more successful undertakings, I can see three commonalities amongst them. They all shared a defined purpose or goal, defined functional roles, and a shared sense of responsibility to the group. Defined Purpose or Goal In order to unit people to work together, they must share a common goal or have a common purpose. An example of this would be the Lions Club International Foundation. There purpose is to help everyone to lead healthier and more productive lives, nurtures the potential of youth, promotes health, serves the elderly, empowers the disabled and helps victims of disasters. This organization holds localized meetings across the world and works in conjunction with other localized clubs within there organization along with other organizations to promote common goals. If there are no common goals for the group, then there is nothing that binds people to the group, and nothing will be done. Defined Functional Roles In order for an organization to work and function as a team, they must have defined roles and everyone must know how their roles are interdependent on each other. Lets shed light on this subject by looking at a football team’s offense.  Each player has an assigned role to play each time the ball is snapped. The offensive line blocks for the running back or quarterback, the quarterback passes the ball to the wide receiver or hands it off to the running back and the running back and wide receivers run with the ball towards the goal line. Each member of this team shares a common goal of scoring a touchdown, but if each team member does not fulfill their assigned roles the offences will collapse and the team will lose yards. This will provide a set back to the teams goal of scoring a touchdown because they potential are then farther away from the goal line.  In addition, if all the players do not know their roles and how they are part of a larger team then even larger yard losses can occur. Shared Sense of Personal Responsibility to the Group Shared responsibility comes with the shared common goals. Each person in the organization must do their part to promote the common shared goal or purpose based on their abilities. A prime example of this is a wrestling team competing in a match. Points are awarded to the team based on how many wins the team achieves in the meet and of that how many wins where won by decision or by pin. If a wrestler pins his opponent the teams will receive 2 points for the win, but if the wrestler wins by decision, then the team only gets one point for the win. So it is the responsibility of each person on the team to not get pinned if they are unable to win the match. If the team member gets pinned then the other team receives an additional point for the win. References: Hoefling, T. (2001). Working Virtually: Managing People for Successful Virtual Teams and Organizations. Sterling, VA: Stylus Publishing, LLC.

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• Areas of support needed when attempting to roll out a new software system

  In general, I think most people tend to be resistant to new systems or even change because they fear the unknown. Change means that their normal routine will be interrupted until they can learn to conform to the new routine due to the fact that it has transformed to the old routine. In addition, the feeling of failure is also generates a resistance to change. Why would a worker want to move from a process that has worked successfully for them in the past? Their fears over shadow any benefits a change in a new system or business process will bring to their work life. Areas of support needed when attempting to roll out a new software system: Executive/Upper Management Support If there is no support from the top of an organization how will employees be supportive of the new system? Proper Training Employees need to train on a new system prior to its rollout. The more training employee’s receive on any new system will directly impact how comfortable they will be with the system and are more accepting of the change because they can see how the changes will benefit them. Employee Incentives One way to re-enforce the need for employees to use a new system is to offer incentives to ensure that the system will be used. Employee Discipline/Termination If employees are adamantly refusing to use the new system after several warnings then they need to be formally reprimanded.  If this does not work the employer is forced to replace the employees.

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