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• SOA PS5 Bundle Patch 4 and OSB PS5 Bundle Patch 1

  - by ShawnBailey

  Announcing the Availability of SOA Suite 11g PS5 Bundled Patch 4 and OSB PS5 Bundle Patch 1 These Bundled Patches contain a number of high impact fixes for PS5 and are recommended for anyone currently using this release. Please review the list of included fixes in the readmes and if you are running with any SOA or OSB patches not included in the Bundled Patches please request for Support to create a one-off on top of the appropriate Bundled Patch. The patches can be downloaded from My Oracle Support. 'Patches & Updates' - Enter '14406487' (SOA) or '14389126' (OSB) and click 'Search'. Further information on specific included fixes can also be found in the following documents on MOS: SOA 11g: Bundle Patch Reference, Doc ID 1485949.1 OSB 11g: Bundle Patch Reference, Doc ID 1499170.1

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• Profit's COLLABORATE 10 Session Selections

  - by Aaron Lazenby

  COLLABORATE 2010 is a mere 11 days away (thanks for the reminder @ocp_advisor). Every year I publish my a list of the sessions I think reflect some of the more interesting people/trends in enterprise IT. I should be at all of these sessions, so drop by for a chat--I'll be the guy tapping out emails on my iPad... Monday, April 19 9:15 a.m. - Keynote: Transforming Customer Value, Delivering Highest Customer Service Location: Keynote Hall I never miss Charles Phillips when he speaks--it's one of the best opportunities to get an update on Oracle product developments and strategy. And there's certainly occasion for an update: this will be Phillips' first big presentation since the Oracle + Sun Strategy Update in late January. Phillips is appearing with Oracle Executive Vice President of Development Thomas Kurian which means there should be some excellent information about how customers are using Oracle's complete software and hardware stack to address enterprise IT challenges. The session should provide some excellent context for the rest of the week's session...don't miss it. 10:45 a.m. - Oracle Fusion Applications: Functional Overview Location: South Seas FI met Basheer Khan at COLLABORATE 08 in Denver and have followed his work ever since. He's a former member of the OAUG Board of Directors, an Oracle ACE, and a charismatic enterprise IT expert. Having worked with the Oracle Usability Advisory Board, Basheer should have some fascinating insights to share about the features and interface of Oracle's Fusine Applications. This session, along with Nadia Bendjedou's "10 Things You Can Do Today to Prepare for the Next Generation Applications" (on Tuesday, April 20 8:00 a.m. in room 3662) should give attendees the update they need about Oracle's next-generation applications.   1:15p.m. - E-Business Suite in the Amazon Cloud Location: South Seas HI did my first full-fledged cloud computing coverage at last year's COLLABORATE show (check out my interview with Oracle's Bill Hodak), where I first learned about Amazon's EC2 offering. I've since talked with several people who have provisioned server space on Amazon's cloud with great results. So I'm looking forward to watching the audience configure an instance of the Oracle E-Business Suite release 12 on the cloud while Chuck Edwards from Blue Gecko drives. This session should take some of the mist and vapor out of the cloud conversation.2:30 p.m. - "Zero Sign-on" to EBS - Enabling 96000 Users to Login to EBS Without User Maintenance Location: South Seas HI'll be sitting tight in South Seas H for the next session on Monday where Doug Pepka, a ten-year veteran of communications giant Comcast, will be walking attendees through a massive single sign-on (SSO) project across the enterprise. I'm working on a story about SSO for the August issue of Profit, so this session has real practical value to me. Plus the proliferation of user account logins--both personal and professional--makes this a critical usability/change management issue for IT leaders planning for successful long-term IT implementations.   Tuesday 8:00 am  - Information Architecture for Men in Kilts Location: SURF AGetting to a 8:00 a.m. presentation is a tall order in Las Vegas, but presenter Billy Cripe will make it worth your effort. Not only is the title of this session great, but the content should appeal to any IT strategist looking to push the limits of Web 2.0 technologies in the enterprise. Cripe is a product management director of Enterprise 2.0 and Enterprise Content Management at Oracle, author of Reshaping Your Business with Web 2.0, and a prolific blogger--he knows how information architecture is critical to and enterprise 2.0 implementation.    10:30a.m. - Oracle Virtualization: From Desktop to Data Center Location: REEF FData center virtualization is still one of the best ways to reduce the cost of running enterprise IT. With the addition of Sun products, Oracle has the industry's most comprehensive virtualization portfolio. I must admit, I'm no expert in this subject. So I'm looking forward to Monica Kumar's presentation so I can get up to speed.   Wednesday 8:00 a.m. - The Art of the Steal Location: Mandalay Bay Ballroom JMany will know Frank Abagnale from Steven Spielberg's 2002 film "Catch Me if You Can." The one-time con man and international fugitive who swindled $2.5 million in forged checks went on to help U.S. federal officials investigate fraud cases. Now the CEO of Abagnale and Associates, he has become an invaluable source to the business world on the subject of fraud and fraud protection. With identity theft and digital fraud still on the rise, this session should be an entertaining, and sobering, education on the threats facing businesses and customers around the world. A great way to start Wednesday.1:00 p.m. - Google Wave: Will it replace e-mail as we know it today? Location: SURF EBy many assessments (my own included), Google Wave is a bit of an open collaboration failure. It may seem like an odd reason for me to be excited about this session, but I'm looking forward to the chance to revisit the technology. Also, this is a great case study in connecting free, available Internet tools to existing enterprise computing environments--an issue that IT strategists must contend with as workers spreads out and choose their own productivity tools.  

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• Do You Want "Normal?" Good luck!

  - by steve.diamond

  Much has been written about "The New Normal." One thing is for sure: whatever THAT is, economically speaking we won't be experiencing it anytime soon. Sure, we're well beyond the "no floor" perception of 18 months ago--which is certainly comforting, but ask any senior executive and they'll tell you of the constant rigor necessary to continually adapt to an ever-changing macro environment. This brings me to a suggestion that you tune in to a Deloitte Webinar titled, "The New Normal: Embrace Complexity or Seek to Simplify." It features the perspectives on this very topic of Jessica Blume, a principal at Deloitte; and Kirk Mosher, VP of CRM Marketing at Oracle.

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• ETPM/OUAF 2.3.1 Framework Overview - Session 2

  - by Rick Finley

  A number of sessions are planned to review the ETPM (OUAF) 2.3.1 Framework.  These sessions will include an overview of the Navigation, Portals, Zones, Business Objects, Business Services, Algorithms, Scripts, etc.. Session 2 includes a more in depth discusion of Business Objects (BO).  Session 2 specifically covers BO Schema, BO Options, and BO inheritance in more depth.  Click on the link below for Session 2 (52 minutes). To stream the recording:   https://oracletalk.webex.com/oracletalk/ldr.php?AT=pb&SP=MC&rID=70624122&rKey=8a16e59ed3736f1c To download the recording: https://oracletalk.webex.com/oracletalk/lsr.php?AT=dw&SP=MC&rID=70624122&rKey=140a83f63b8fa22a For additional questions, please contact [email protected].

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• Webcast Replay Available: Scrambling Sensitive Data in E-Business Suite Release 12 Cloned Environments

  - by BillSawyer

  I am pleased to release the replay and presentation for ATG Live Webcast Scrambling Sensitive Data in EBS 12 Cloned Environments (Presentation) Eric Bing, Senior Director, Jagan Athreya, Enterprise Manager Product Management, and Elke Phelps, Senior Principal Product Manager, discussed the Oracle E-Business Suite Template for Data Masking Pack, and how it can be used in situations where confidential or regulated data needs to be shared with other non-production users who need access to some of the original data, but not necessarily every table.  Examples of non-production users include internal application developers or external business partners such as offshore testing companies, suppliers or customers. (July 2012) Finding other recorded ATG webcastsThe catalog of ATG Live Webcast replays, presentations, and all ATG training materials is available in this blog's Webcasts and Training section.

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• Difference between $ and # in ADF/JSF/JSP

  - by pavan.pvj

  Found this one interesting. So, picked it from one of the books and posting here.JSP 2.1 and JSF 1.2 - both of them use a unified Expression language. One major and the most obvious difference is between $ and #. JSP 2.1 uses $ and JSF 1.2 uses # in an EL. $ - immediate evaluation# - deferred evaluation$ - $ syntax executes expressions eagerly/immediately, which means that the result is returned immediately when the page renders.# - # syntax defers the expression evaluation to a point defined by the implementing technology. In general, JSF uses deferred EL evaluation because of its multiple lifecycle phases in which events are handled. To ensure the model is prepared before the values are accessed by EL, it must defer EL evaluation until the appropriate point in the life cycle.Note: This is picked up from Oracle Fusion Developer Guide (ISBN: 9780071622547). There is also a very good article here:http://java.sun.com/products/jsp/reference/techart/unifiedEL.html

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• Shaping the Future of Power

  - by caroline.yu

  In an energy marketplace that continues to evolve, gain insight into how utility executives increasingly confront the challenges of preparing their workers, regulators and customers for a period of volatility and promise. This free on-demand Web cast, sponsored and underwritten by Oracle Utilities, will provide you with an executive-level view of what it means and takes to be a utility leader. By viewing this Web cast, you will hear: NRG's CEO David Crane weighing in on next-gen nuclear, generation portfolio diversity, and what it's like to live through (and thrive in) a hostile takeover attempt EPRI's Clark Gellings, the father of demand side management, outlining the coming trends marrying technology with customer energy consumption patterns CEO Ralph Izzo discussing PSEG's low-carbon emissions strategy, commitment to solar power development, and pursuit of reliability through infrastructure investment. To view this Web cast, please follow this link.

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• NightHacking demo: Java in the Internet of Things

  - by terrencebarr

  The NightHacking session with Steven Chin was good fun. Check out the video on “Java in the Internet of Things” and a live demo of the Smart Solar Tracking System with Java ME Embedded 3.2. Real hardware and demo flakiness included See here. While you are at, have a look at some of the other NightHacking sessions and a number of other videos on the YouTube Java Channel. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "Oracle Java ME Embedded", demo, embedded, iot, Java Embedded, nighthacking, video, webcast

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• NightHacking demo: Java in the Internet of Things

  - by terrencebarr

  The NightHacking session with Steven Chin was good fun. Check out the video on “Java in the Internet of Things” and a live demo of the Smart Solar Tracking System with Java ME Embedded 3.2. Real hardware and demo flakiness included See here. While you are at, have a look at some of the other NightHacking sessions and a number of other videos on the YouTube Java Channel. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "Oracle Java ME Embedded", demo, embedded, iot, Java Embedded, nighthacking, video, webcast

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• Did You Miss It? Replay of the Value Chain Transformation now available.

  - by Stephen Slade

  This very informative webcast on transformation of the value chain is now available for replay. Hear from leading authorities in business,  journalism  and academia on how traditional supply chains have been converted into high performance value chains. Jeff Moad of  Managing Executive chairs this panel of experts including Steve Tungate, VP at Toshiba Business on how they overcome tremendous challenges in a global competitive market in the print industry. Dr. Larry Lapide of MIT discusses Strategic Demand Management from a consulting perspective and Maha Muzumdar, VP of Supply Chain Apps Marketing at Oracle presents the roadmap and tactical approaches that leading firms take. A case study on Sun’s Supply Chain Transformation is highlighted.  For those considering leveraging their supply chain and using it as a strategic tool, this 50 minute webcast will be very informative. link for the webcast:  https://thomaswebinar.webex.com/thomaswebinar/lsr.php?AT=pb&SP=EC&rID=5299632&rKey=10b6e6d17448c78d

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• Partner Spotlight: Deloitte

  - by kellsey.ruppel

  Deloitte is an Oracle Platinum level partner and has held the highest level of alliance relationship with Oracle for more than a decade. Deloitte has extensive experience implementing Oracle solutions across geographic and organizational boundaries. With more than 45,000 professionals worldwide, Deloitte has helped many Oracle WebCenter customers—including Land O’Lakes, Canadian Partnership Against Cancer, and Panda Security—deploy successful portal, collaboration, and composite application solutions. Deloitte was also the recipient of six Oracle North American Titan Awards for its deep industry experience and breadth of capabilities across Oracle’s stack of application, middleware, and hardware products. Learn more about the Deloitte/Oracle partnership in this brochure. 

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• Video White Paper: Mega-Project Management: Reducing Risk & Complexity across the Value Chain

  - by Melissa Centurio Lopes

  Watch this short video white paper, to learn how Oracle Primavera can help you keep projects on track and protect your investments. You can also download the full white paper “Mega-Project Management: Reducing Risk & Complexity Across the Value Chain” to gain more in depth information about strategies for collaborating and sharing information and data in a systematic way across the value chain. Download the white paper in order to learn how your company can get the expected payoff from your next mega project. Register now to download the full complementary white paper, and discover how to: Improve decision-making and accountability through enterprise-wide visibility, workflows, and collaboration Reduce financial and performance risk

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• New dates -Partner Sales tranings in the Nordics.

  - by ann-kristin.hahne(at)oracle.com

  Finland/Espoo · ti 01.02.2011 klo 9-11 · ti 01.03.2011 klo 9-11· ti 05.04.2011 klo 9-11 · ti 03.05.2011 klo 9-11 Norway/Lysaker 8/2 Oracle 11-13.30 5/4 Oracle 11-13.30 3/5 Oracle 11-13.30 Sweden/Stockholm, Lunda 8/2     kl: 09:00-11:00 8/3     Halvdags Oracle utbildning 5/4     kl: 09:00-11:00 3/5     kl: 09:00-11:00   Register at: DKFINOSE Erik Vedel, Tech Data Azlan - Product ManagerPeter Ekström, Tech Data Azlan - Product ManagerJermund Ottermo, Tech Data Azlan - Product ManagerSara Lavandler, Tech Data Azlan - Product Manager +45 2093 7575+358 (0)201 553 638+47 22 89 72 43+46 (0)8 795 2000

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• TOMORROW! UPK for Testing Webinar

  - by Karen Rihs

  UPK Webinar:  UPK for Testing September 13, 2012 10 am pacific / 1 pm eastern As an implementation and enablement tool, Oracle’s User Productivity Kit (UPK) provides value throughout the software lifecycle.  Application testing is one area where customers like Northern Illinois University (NIU) are finding huge value in UPK and are using it to validate their systems.  Join us for an OAUG-sponsored event on Sept 13th to hear Beth Renstrom, UPK Product Manager and Bettylynne Gregg, NIU ERP Coordinator, discuss how the Test It Mode, Test Scripts, and Test Cases of UPK can be used to facilitate applications testing. Click Here to Register

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• Reviewing Orace ADF Enterprise Application Development Made Simple Book

  - by Grant Ronald

  Although I was a technical reviewer of Oracle ADF Enterprise Application Development-Made Simple (by Sten Vesterli) it is nice to get the finished article in your hands as a real tangible book. Personally, on a sun lounger with a Dan Brown book I can read 300 pages a day, but technical books are a different beast and I find it hard to get through them with the same vigour.  However, I'm up to chapter 7 in Sten's book and so far it's holding my interest.  He writes in an almost conversational tone and I really like the comparisons to "real world" concepts - like page templates being like gingerbread cookie cutters.  Personally I like to be able to compare or size up a new concept against something I already know. I'll post a full review next week but the good news is 212 pages in and I'm still reading!

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• How to create a PeopleCode Application Package/Application Class using PeopleTools Tables

  - by Andreea Vaduva

  This article describes how - in PeopleCode (Release PeopleTools 8.50) - to enable a grid without enabling each static column, using a dynamic Application Class. The goal is to disable the following grid with three columns “Effort Date”, ”Effort Amount” and “Charge Back” , when the Check Box “Finished with task” is selected , without referencing each static column; this PeopleCode could be used dynamically with any grid. If the check box “Finished with task” is cleared, the content of the grid columns is editable (and the buttons “+” and “-“ are available): So, you create an Application Package “CLASS_EXTENSIONS” that contains an Application Class “EWK_ROWSET”. This Application Class is defined with Class extends “ Rowset” and you add two news properties “Enabled” and “Visible”: After creating this Application Class, you use it in two PeopleCode Events : Rowinit and FieldChange : This code is very ‘simple’, you write only one command : ” &ERS2.Enabled = False” → and the entire grid is “Enabled”… and you can use this code with any Grid! So, the complete PeopleCode to create the Application Package is (with explanation in [….]) : ******Package CLASS_EXTENSIONS : [Name of the Package: CLASS_EXTENSIONS] --Beginning of the declaration part------------------------------------------------------------------------------ class EWK_ROWSET extends Rowset; [Definition Class EWK_ROWSET as a subclass of Class Rowset] method EWK_ROWSET(&RS As Rowset); [Constructor is the Method with the same name of the Class] property boolean Visible get set; property boolean Enabled get set; [Definition of the property “Enabled” in read/write] private [Before the word “private”, all the declarations are publics] method SetDisplay(&DisplaySW As boolean, &PropName As string, &ChildSW As boolean); instance boolean &EnSW; instance boolean &VisSW; instance Rowset &NextChildRS; instance Row &NextRow; instance Record &NextRec; instance Field &NextFld; instance integer &RowCnt, &RecCnt, &FldCnt, &ChildRSCnt; instance integer &i, &j, &k; instance CLASS_EXTENSIONS:EWK_ROWSET &ERSChild; [For recursion] Constant &VisibleProperty = "VISIBLE"; Constant &EnabledProperty = "ENABLED"; end-class; --End of the declaration part------------------------------------------------------------------------------ method EWK_ROWSET [The Constructor] /+ &RS as Rowset +/ %Super = &RS; end-method; get Enabled /+ Returns Boolean +/; Return &EnSW; end-get; set Enabled /+ &NewValue as Boolean +/; &EnSW = &NewValue; %This.InsertEnabled=&EnSW; %This.DeleteEnabled=&EnSW; %This.SetDisplay(&EnSW, &EnabledProperty, False); [This method is called when you set this property] end-set; get Visible /+ Returns Boolean +/; Return &VisSW; end-get; set Visible /+ &NewValue as Boolean +/; &VisSW = &NewValue; %This.SetDisplay(&VisSW, &VisibleProperty, False); end-set; method SetDisplay [The most important PeopleCode Method] /+ &DisplaySW as Boolean, +/ /+ &PropName as String, +/ /+ &ChildSW as Boolean +/ [Not used in our example] &RowCnt = %This.ActiveRowCount; &NextRow = %This.GetRow(1); [To know the structure of a line ] &RecCnt = &NextRow.RecordCount; For &i = 1 To &RowCnt [Loop for each Line] &NextRow = %This.GetRow(&i); For &j = 1 To &RecCnt [Loop for each Record] &NextRec = &NextRow.GetRecord(&j); &FldCnt = &NextRec.FieldCount; For &k = 1 To &FldCnt [Loop for each Field/Record] &NextFld = &NextRec.GetField(&k); Evaluate Upper(&PropName) When = &VisibleProperty &NextFld.Visible = &DisplaySW; Break; When = &EnabledProperty; &NextFld.Enabled = &DisplaySW; [Enable each Field/Record] Break; When-Other Error "Invalid display property; Must be either VISIBLE or ENABLED" End-Evaluate; End-For; End-For; If &ChildSW = True Then [If recursion] &ChildRSCnt = &NextRow.ChildCount; For &j = 1 To &ChildRSCnt [Loop for each Rowset child] &NextChildRS = &NextRow.GetRowset(&j); &ERSChild = create CLASS_EXTENSIONS:EWK_ROWSET(&NextChildRS); &ERSChild.SetDisplay(&DisplaySW, &PropName, &ChildSW); [For each Rowset child, call Method SetDisplay with the same parameters used with the Rowset parent] End-For; End-If; End-For; end-method; ******End of the Package CLASS_EXTENSIONS:[Name of the Package: CLASS_EXTENSIONS] About the Author: Pascal Thaler joined Oracle University in 2005 where he is a Senior Instructor. His area of expertise is Oracle Peoplesoft Technology and he delivers the following courses: For Developers: PeopleTools Overview, PeopleTools I &II, Batch Application Engine, Language Oriented Object PeopleCode, Administration Security For Administrators : Server Administration & Installation, Database Upgrade & Data Management Tools For Interface Users: Integration Broker (Web Service)

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• Luxottica Delivers an Elevated Customer Experience

  - by user801960

  Luxottica Group is a global leader in premium, luxury and sports eyewear with nearly 6,250 stores worldwide. The Group’s strong brand portfolio comprises ten house brands including Oakley, Ray-Ban, Percol and Arnette, and 20 licensed brands such as Bulgari, Chanel and Versace. In January at the Oracle Retail Exchange in New York, Luca Del Din, Luxottica Group’s IT Manager – Global Retail Demand and Integration and Irven Cassio, Digital Experience Director for Luxottica Retail introduced our REx delegates to their flagship Sunglass Hut store on Fifth Avenue. This store showcase provided the opportunity to explore this fantastic retail space incorporating the store’s interactive retail concept, the Sunglass Hut Social Sun station. I invite you to hear from Luca and Irven as we explore some of the innovative technologies and concepts that Luxottica deployed in this store and how these deliver an elevated customer experience.

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• 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

  - by charles.knapp

  The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Java2Days 2012 Trip Report

  - by reza_rahman

  Java2Days 2012 was held in beautiful Sofia, Bulgaria on October 25-26. For those of you not familiar with it, this is the third installment of the premier Java conference for the Balkan region. It is an excellent effort by admirable husband and wife team Emo Abadjiev and Iva Abadjieva as well as the rest of the Java2Days team including Yoana Ivanova and Nadia Kostova. Thanks to their hard work, the conference continues to grow vigorously with almost a thousand enthusiastic, bright young people attending this year and no less than three tracks on Java, the Cloud and Mobile. The conference is a true gem in this region of the world and I am very proud to have been a part of it again, along with the other world class speakers the event rightfully attracts. It was my honor to present the first talk of the conference. It was a full-house session on Java EE 7 and 8 titled "JavaEE.Next(): Java EE 7, 8, and Beyond". The talk was primarily along the same lines as Arun Gupta's JavaOne 2012 technical keynote. I covered the changes in JMS 2, the Java API for WebSocket (JSR 356), the Java API for JSON Processing (JSON-P), JAX-RS 2, JCache, JPA 2.1, JTA 1.2, JSF 2.2, Java Batch, Bean Validation 1.1 and the rest of the APIs in Java EE 7. I also briefly talked about the possible contents of Java EE 8. My stretch goal was to gather some feedback on some open issues in the Java EE EG (more on that soon) but I ran out of time in the short format forty-five minute session. The talk was received well and I had some pretty good discussions afterwards. The slides for the talk are here: JavaEE.Next(): Java EE 7, 8, and Beyond from reza_rahman To my delight, the Java2Days folks were very interested in my domain-driven design/Java EE 6 talk (titled "Domain Driven Design with Java EE 6"). I've had this talk in my inventory for a long time now but it always gets overridden by less theoretical talks on APIs, tools, etc. The talk has three parts -- a brief overview of DDD theory, mapping DDD to Java EE and actual running DDD code in Java EE 6/GlassFish. For the demo, I converted the well-known DDD sample application (http://dddsample.sourceforge.net/) written mostly in Spring 2 and Hibernate 2 to Java EE 6. My eventual plan is to make the code available via a top level java.net project. Even despite the broad topic and time constraints, the talk went very well. It was a full house, the Q & A was excellent and one of the other speakers even told me they thought this was the best talk of the conference! The slides for the talk are here: Domain Driven Design with Java EE 6 from Reza Rahman The code examples are available here: https://blogs.oracle.com/reza/resource/dddsample.zip for now, as a simple zip file. Give me a shout if you would like to get it up and running. It was also a great honor to present the last session of the conference. It was a talk on the Java API for WebSocket/JSR 356 titled "Building HTML5/WebSocket Applications with JSR 356 and GlassFish". The talk is based on Danny Coward's JavaOne 2012 talk. The talk covers the basic of WebSocket, the JSR 356 API and a simple demo using Tyrus/GlassFish. The talk went very well and there were some very good questions afterwards. The slides for the talk are here: Building HTML5/WebSocket Applications with GlassFish and JSR 356 from Reza Rahman The code samples are available here: https://blogs.oracle.com/arungupta/resource/totd183-HelloWebSocket.zip. You'll need the latest promoted GlassFish 4 build to run the code. Give me a shout if you need help. Besides presenting my talks, I got to attend some great sessions on OSGi, HTML5, cloud, agile and Java 8. I got an invite to speak at the Macedonia JUG when possible. Victor Grazi of InfoQ wrote about my sessions and Java2Days here: http://www.infoq.com/news/2012/11/Java2DaysConference. Stoyan Rachev was very kind to blog about my sessions here: http://www.stoyanr.com/2012/11/java2days-2012-java-ee.html. I definitely enjoyed Java2Days 2012 and hope to be part of the conference next year!

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• New OBI 11g on-line Sales & Pre-sales Partner Assessment Tests

  - by Mike.Hallett(at)Oracle-BI&EPM

  Our OBI partners can now update their specialisation certification to the latest product version 11g for OBI: until recently, the accreditation had examined skills for OBI 10g.   New OPN on-line Sales & Pre-sales Assessment Tests Available Oracle Business Intelligence Foundation Suite 11g Sales Specialist   Oracle Business Intelligence Foundation Suite 11g PreSales Specialist   Oracle Business Intelligence Foundation Suite 11g Support Specialist

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• RDA Health Checks for SOA

  - by ShawnBailey

  What is a health check in RDA? A health check evaluates something in your environment to determine whether a change needs to be considered in order to avoid a problem or optimize fuctionality. Examples of what this 'something' might be are: Configuration Parameters JVM Options Runtime Statistics What have we done for SOA? In the latest release of RDA, 4.30, we have added a Rule Set for SOA called 'Oracle SOA 11g (11.1.1) Post Installation (Generic)'. This Rule Set contains 14 SOA related health checks. These checks were all derived from common issues / solutions we see in support of the SOA product. Many of the recommendations come from the product documentation while others are covered in the SOA Knowledge Base. Our goal is that you will be able to easily identify the areas of concern and understand the guidance available from the output of the Rule Set. Running the health checks for SOA The rules that the checks use are installed with RDA and bundled by product or functional area into what are called 'Rule Sets'. To view the available Rule Sets simply run the command from the RDA home location: rda.cmd (or .sh) -dT hcve This will bring up a list of the available HCVE (Health Check / Verification Engine) Rule Sets. Each Rule Set contains a group of related rules that are used for evalutation and display of results. A rule can be considered synonymous with a single health check and they are assigned an ID, Name and Description that can be seen when they are executed. The Rule Set for SOA is option number 11 and you just enter this selection at the prompt. The Rule Set will then execute to completion. After running an HCVE Rule Set the tool will write the output to the RDA_HOME/output folder. The simplest way to view the output is to drag the .htm file to a browser but of course it can also be uploaded to a Service Request for evaluation by Oracle Support. Many of the Rule Sets will prompt you for information before they can execute their rules but the SOA Rule Set will identify the SOA domains configured in your RDA setup.cfg file. This means that you don't need to answer all of the questions again about where stuff is but it also means that you must have configured RDA for SOA. To run the Rule Set: Download the latest version of RDA from MOS Doc ID 314422.1 Configure RDA for your SOA domains. Detailed steps can be found here In it's simplest form the command is 'rda.cmd (.sh) -S SOA' Go to the RDA home location and enter the command 'rda.cmd (or .sh) -dT hcve' Select option '11' It should be noted that this our first release of a SOA Rule Set so there will probably be some things we need to clean up or fix. None of these rules will actually modify anything on your system as they are read only and do the evaluations internally. Please let us know if you have any issues with the rules or ideas for new ones so we can make them as useful as possible. The Checks Here is a list of the SOA health checks by ID, Name and Description. ID Name Description A00100 SOA Domain Homes Lists the SOA domains that were indentified from the RDA setup.cfg file A00200 Coherence Protocol Conflict Checks to see if you have both Unicast and Multicast configured in the same domain. Checks both the setDomainEnv and config.xml entries (if it exists). We recommend Unicast with fully qualified host names or IP addresses. A00210 Coherence Fully Qualified Host Checks that the host names are fully qualified or that IP addresses are used. Will fail if unqualified host names are detected. A00220 Unicast Local Host Checks that the Coherence localhost is specified for use with Unicast A00300 JTA Timeout Checks that the JTA timeout is configured for the domain and lists the value. The bundled rule will only list the current values of the JTA timeout for each SOA Domain. In the future the rule with fail with a warning if the value is 300 seconds or lower. It is recommended that timeouts follow the pattern 'syncMaxWaitTime' < EJB Timeouts < JTA Timeout. The 300 second value is important because the EJB Timeouts default to 300 seconds. Additional information can be found in MOS Doc ID 880313.1. A00310 XA Max Time Checks that the JTA Maximum XA call time is set for the domain. Fails if it is not explicitly set or if the value is less than or equal to the default of 12000 ms. A00320 XA Timeout Checks that the XA timeout is enabled and that the value is '0' for the SOA Data Source (SOADataSource-jdbc.xml) A00330 JDBC Statement Timeout Checks that the Statement Timeout is set for all SOA Data Sources. Fails if the value is not set or if it is set to the default of -1. A00400 XA Driver Checks that the SOA Data Source is configured to use an XA driver. Fails if it is not. A00410 JDBC Capacity Settings Checks that the minimum and maximum capacity are equal for all SOA Data Sources. Fails if they are not and lists specifically which data sources failed. A00500 SOA Roles Checks that the default SOA roles 'SOAAdmin' and 'SOAOperator' are configured for the soa-infra application in the file sytem-jazn-data.xml. Fails if they are not. A00700 SOA-INFRA Deployment Checks that the soa-infra application is deployed to either a cluster, all members of a cluster or a stand alone server. A00710 SOA Deployments Checks that the SOA related applications are deployed to the same domain members as soa-infra. A00720 SOA Library Deployments Checks that the SOA related libraries are deployed to the same domain members as soa-infra. A00730 Data Source Deployments Checks that the SOA Data Sources are all targeted to the same domain members as soa-infra

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• Watch Customer Concepts TV and Find Out How Leading Organizations Are Creating Engaging Customer Journeys

  - by Jeri Kelley

  The customer journey has changed dramatically. Customers have far more knowledge and far more power. Managing the new customer experience isn’t just about increasing profitability. For many organizations it’s about survival.  To survive, organizations must deliver relevant, personalized experiences that engage customers at each step in their journey, but where do organizations start? ??To learn more, I’m looking forward to tomorrow's Customer Concepts Web TV show.   On October 23rd, experts from Oracle and various successful businesses such as Euroffice will discuss how the customer journey has fundamentally changed and will share best practices for adapting your organization so you can truly engage customers. These Customer Concepts Web TV programs are an excellent way of keeping up with the very latest thinking in the field of customer experience.  Register for tomorrow’s event now at: http://bit.ly/RqPSL3

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• MySQL Connector/Net 6.8.0 alpha has been released

  - by Roberto Garcia

  Dear MySQL users, MySQL Connector/Net 6.8.0, a new version of the all-managed .NET driver for MySQL has been released. This is an alpha release for 6.8.x and it's not recommended for production environments.It is appropriate for use with MySQL server versions 5.0-5.6 It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.8.0 version of MySQL Connector/Net has support for Entity Framework 6.0 including: - Async Query and Save- Code-Based Configuration- Dependency Resolution- DbSet.AddRange/RemoveRange- Code First Mapping to Insert/Update/Delete Stored Procedures - Configurable Migrations History Table- DbContext can now be created with a DbConnection that is already opened- Custom Code First Conventions The release is available to download at http://dev.mysql.com/downloads/connector/net/#downloads Documentation-------------------------------------You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.6/en/connector-net.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows You can also post questions on our forums at http://forums.mysql.com/ Enjoy and thanks for the support! Connector/NET Team

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• Going Direct to Consumer in Consumer Goods – Live Webcast April 12

  - by Michael Seback

  Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today.   Join our live webcast on Thursday, April 12 to learn what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to better engage with today’s empowered consumer. Hear Jon Copestake, Chief Consumer Goods Analyst of the Economist Intelligence Unit and Oracle to discuss the findings and industry trends. Some key findings include: Pushing traditional media through new media channels is not enough to reach today’s more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. Register to attend on April 12, 8:00 a.m. PT / 11:00 p.m. ET  

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